Thanks for finding and returning my lost iPad. Verification and follow-up communications across email and texts were timely and clear. FedEx returned my iPad with great care, great insurance options, and timely notification for delivery. That exhausting flight home had a series of so many airline missteps that it was almost comical if not so frustrating. But the methodical process for reporting, locating, and returning my item renewed my trust with United Airlines and the good people it employs and partners with. We'll done!
-Carlos A.
A passenger of United Airlines - 7/25/2025
wonderful service
-myrna S.
A guest of Omni Bedford Springs Resort - 7/25/2025
I just can’t say enough about American Airlines. Wow!!! From flight delays to lost passport, the responses have been phenomenal. There is more. A SINCERELY, SATISFIED, TRULY HAPPY American Airlines customer.
-Henry D P.
A passenger of American Airlines - 7/25/2025
Thank you.
-Alexandria A.
A passenger of Royal Caribbean International - 7/24/2025
What was once lost is now found. THANK YOU!!!
-Peter L.
A passenger of Amtrak - 7/24/2025
So pleased you took the effort to find and return my Kindle! Excellent service. I truly appreciate it.
-Debbie N.
A passenger of United Airlines - 7/23/2025
I appreciate you locating my iPad and helping me to get it returned.
-patty M.
A passenger of American Airlines - 7/23/2025
I was very pleased with the quick response thank you so much
-Frances
A passenger of American Airlines - 7/23/2025
The woman who assisted me in contacting Lost and Found at JFK and the gentleman at L&F were fantastic and I can’t say enough about how helpful and professional they both were!!
-Omar A.
A passenger of American Airlines - 7/23/2025
July 22, 2025
The Manager
The Amtrak Company
USA
Dear Sirs:
I am writing to express my sincere thanks to you/ your company for your thoughtfulness and quick response in following through with my regaining of an item that I lost on the Amtrak Train on Sunday, July 20, 2025. This grey bay included all my most valuable documents (Passports with my USA Visa, cards and cellphones).
I am truly grateful to you and your company/ workers for locating, finding, and returning my lost item to me.
Many thanks to the Fedex company that delivered with courtesy and safety, my items lost.
I am visiting from Jamaica for a short period, and this experience gave me hope in believing that systems set up for tracking, tracing and returning lost items works!
Thank you and may God continue to bless you richly
Kind regards
Beverley Harris
-Beverley H.
A passenger of Amtrak - 7/23/2025
Arrived today on time at 12:07 pm. THX!!
-Hal D.
A guest of Chateau on the Lake - 7/22/2025
Thank you for offering his service.
-Duane T.
A guest of Embassy Suites Denver Downtown Convention Center - 7/22/2025
I'm very grateful for this awesome service.
-Thomas B.
A guest of Treasure Island - 7/21/2025
thanks and great
-nancy H.
A guest of Moxy Santa Barbara - 7/20/2025
So far so good, I'm pleased.
-Renée J.
A guest of Grand Sierra Resort - 7/20/2025
Ty very much very good system
-Brandon B.
A guest of Hyatt Regency Wichita - 7/19/2025
I wanted to give a shout out to Ms. Jacqueline Grey! She was awesome at helping me find my missing Beats. Thank you Ms. Grey!
-allen
A guest of Hilton Myrtle Beach Resort - 7/18/2025
Excellent service and feedback on your lost items.”10”
-Patricia L.
A passenger of United Airlines - 7/18/2025
Amazing through and through, the Silverwood team always does great. Thank you so much for getting this bottle back to me.
-Thomas S.
A guest of Silverwood Theme Park - 7/18/2025
Very good service
-Juan Carlos Gonzalez V.
A passenger of United Airlines - 7/17/2025
Thank you so much!!
-Dimple
A passenger of American Airlines - 7/17/2025
Item was recieved in good condition. Thank you for your quick response. I was very suprised by your kindness and quick handling of the situation. Thank you, again.
-Wendy R.
A guest of Cedar Point - 7/17/2025
Y’all were great, Thank you for being prompt and clear with your communication.
-Brad
A passenger of Tampa International Airport - 7/17/2025
Thank you so much for your prompt attention. I really appreciate how fast I received the items that were left in the safe.
-Sarah De La P.
A guest of Omni Corpus Christi - 7/17/2025
Very please with AA for retrieval and delivery of my lost phone . Thank you
-Olga F.
A passenger of American Airlines - 7/16/2025
I forget her exact name, but Jeannie or Jenny (starts with a J), was very helpful at the Fogcatcher Inn, to answer my calls and return my item by mail. She did a great job
-Noe
A guest of Cambria Landing Inn and Suites - 7/16/2025
I received delivery of my mobile phone today. I want to thank everyone helping me to finding and getting it back. Please continue to help others because you have give me things I could have not replaced. Thank you all.
-Anna M.
A passenger of American Airlines - 7/16/2025
Thank you so much for finding my bag! You made my day!!!
-Karen Levin B.
A passenger of American Airlines - 7/15/2025
My lost item has been returned! (iPad) Thank you for getting this done!
-Jeff P.
A passenger of American Airlines - 7/15/2025
Thank you so much for finding and caring for Fire, I was caring for my daughter who has cancer and set it down and forgot it. This was our first experience with Alaska Airlines hopefully not the last.
-Ruth C A.
A passenger of Alaska Airlines - 7/15/2025
You guys and your system are amazing. While the earring wasn’t valuable, I love them. Thank you, thank you. I am extremely appreciative and grateful to you for taking the time to return it to me.
-Mary Pat M.
A guest of Hotel Polaris at the U.S. Air Force Academy - 7/15/2025
Thanks for sending my items, mailed and received in a timely matter, very good communication.
-CAROLYN B.
A guest of Massanutten Resort - 7/15/2025
Black Rock Mountain Resort, Utah is excellent!
-Cathy G.
A guest of Black Rock Mountain Resort - 7/15/2025
Kudos to Silverwood for finding them - not easy given their size and colour!
-Don M.
A guest of Silverwood Theme Park - 7/14/2025
Thank you so much for bringing my watch back! I was worried that it was lost.
Thank you, Bo B.
-Heather B.
A guest of MVC Marriott's Desert Springs Villas - 7/14/2025
Job Well Done. Thank You
-Steve B.
A passenger of United Airlines - 7/14/2025
Your flight attendant Emily on flight 3605 from Chicago to Missoula July 8 was exceptional! She followed up with us after the flight and helped find and recover our phone.
-James G.
A passenger of American Airlines - 7/14/2025
Overall the recovery process was easy to follow with clear explanations. I’m impressed you found my item also.
-Kevin T.
A passenger of United Airlines - 7/14/2025
Thank you for such a quick and easy lost and found process!!!
-Katherine
A guest of HGV – The Suites at Fall Creek - 7/14/2025
Outstanding, quick and very helpful
-John S.
A passenger of American Airlines - 7/14/2025
All I can say is THANK!!!!!!!!!!
-Rickey C.
A passenger of United Airlines - 7/14/2025
You are wonderful. Your attention is incredible. I am so grateful with your service. God bless you!
-maria gabriela P.
A passenger of American Airlines - 7/13/2025
Thanks for the assistance in getting my wife’s garments back !
-Bob A.
A guest of Westin Nanea Ocean Villas - 7/12/2025
My toiletry bag arrive safe and sound! Thank you so much for expediting its return. I really appreciate it!
-Anamaria M.
A guest of Double Tree Springfield Abe Lincoln Hotel - 7/12/2025
This is a very easy and effective operation. Thank you for finding my belongings.
-Celia B.
A guest of Venetian Resort and Expo Lost and Found - 7/11/2025
You all are awesome!!! I have received my iPad. It was indicated it could take two or three weeks… It took 4 days…. Thank you SO much!!!
-Cindy T.
A passenger of Royal Caribbean International - 7/11/2025
Very Kind, fast reply, goog treatment, thankyou :)
-Estefania G.
A guest of Sahara Las Vegas - 7/11/2025
Thank you so much for the effort. It is really appreciable that you guys find the lost item and send it to me. You guys are awesome. Thanks.
-Gaganpreet S.
A passenger of American Airlines - 7/11/2025
Xlnt service
-Ronald
A guest of Golden Nugget Las Vegas Security L&F - 7/10/2025
I have received my lost item. Thank you for such quick service
-Jeffrey L.
A passenger of United Airlines - 7/10/2025
Thank you for helping to locate and find my wallet, this is an excellent service.
-Fergal O.
A passenger of Charlotte Douglas International Airport - 7/10/2025
Thank you so much for retrieving my item and promptly sending it back to me! I appreciate all of your updating correspondence happening in a timely manner. Kudos!
-Frances E.
A passenger of American Airlines - 7/10/2025
Thanks a million for your timely intervention in this matter.
You have been exceptional in your service.
-Roselind Rogers J.
A passenger of Royal Caribbean International - 7/10/2025
I am so surprised that this has been found and offered to be returned. Very smooth and efficient process
-Cavan Y.
A passenger of United Airlines - 7/10/2025
Thank you for your handling.
Look forward to seeing it soon.
-MASATOMO N.
A passenger of United Airlines - 7/10/2025
Thank you, you are great!!!
-Lida S.
A passenger of JFK Terminal 4 Lost and Found by Smarte Carte Inc. - 7/10/2025
Fantastic job. Thanks so much!
-Stephen B.
A passenger of American Airlines - 7/9/2025
Thank you
-Manuel Arturo P.
A passenger of American Airlines - 7/9/2025
I really appreciate the good service!!
-BRENDA L.
A guest of Aquarius Casino and Resort - 7/8/2025
Extremely efficient, professional method/process for getting my lost item back! Impressive! Thank you!
-Melanie F.
A guest of Seminole Hard Rock Tampa - 7/8/2025
Thank you very much. I never thought I'd see my computer again!!!
-Jeremy W.
A passenger of American Airlines - 7/8/2025
I have my passport. All is well. Thanks.
-Sheila L.
A passenger of Air Canada - 7/8/2025
I just want to say thank you for returning my item that I forgot in the room at hotel Aquarius Casino and resort. This bracelet has a lot of meaning to me and was so sad just thinking I possibly had lost it forever! Thank you again to the lost and found service.
-Gemma V.
A guest of Aquarius Casino and Resort - 7/8/2025
Thank you so much for finding my lost necklace. I would like to send a note to the honest Nanea Ocean Resort's employee that found the necklace and turned it in.
Any chance I could find out her name, so I can send her a thank you note?
-Linda S.
A guest of Westin Nanea Ocean Villas - 7/8/2025
Thank you! My grandson will be happy!
-Marilyn C B.
A guest of Cache Creek Casino Resort - 7/7/2025
Our Grandson was elated to receive his pillow!
Thank you for sending it to us!
-Roger R.
A guest of Chumash Casino Resort - 7/7/2025
Agradezco infinitamente sus servicios, me hicieron sentir muy protegida y comprendida ante mí situación de haber olvidado mi celular y saber que ahora lo podré tener gracias a su servicio. Dios los bendiga.
-Martha F.
A passenger of United Airlines - 7/7/2025
You guys were the best and so honest to let me know i left my shoes in hotel room and emailing me and letting me know and so quick at getting them back to me thank you I appreciate you guys
-Helen G.
A guest of Fontainebleau Las Vegas - 7/7/2025
Thank you for the information
-Margaret A E.
A passenger of Holland America Line - 7/7/2025
Thank you so much for finding my Bose headphones!! I can’t praise you enough
-Heather Y H.
A passenger of American Airlines - 7/7/2025
I am glad you found my lost jacket. Cannot wait to get it back,
-Rommel N.
A passenger of Air Canada - 7/6/2025
Thank you for having my lost case! Top notch organization! Customer service stellar! Ty D.
-Dawn Butters C.
A guest of Grand Cascades Lodge Crystal Springs - 7/6/2025
Great service - very efficient!
-Adelaide M B.
A guest of Hilton Grand Vacations Club W57th - 7/5/2025
I did not even know ow I had left my tablet. Thank you so much for finding it and I'm glad you were able to locate me. This is a great service.
-Alicia C.
A passenger of American Airlines - 7/5/2025
Thank you so much for recovering and sending my CPAP to me.
-Toni F.
A passenger of American Airlines - 7/5/2025
Thank you very much for your help! I was able to get my phone back with no problems. The team is very kind!
-Maria R.
A passenger of American Airlines - 7/5/2025
Thank you so much for reaching out.
I appreciate it very much, God bless you.
-Ernest K.
A passenger of United Airlines - 7/5/2025
Thank you so much for retrieving my items and sending to me!! Your team at the lost and found went above and beyond. Yall need to teach Windsor court in New Orleans how this system works!!
Thanks again!
Camdi
-Candace D.
A guest of Beau Rivage Resort and Casino - 7/4/2025
BRILLIANT!! didn't know this service existed until I needed it. Frequent communications, ultimate success finding my lost item, brilliant all around. Thank you Air Canada for this service - your efforts to reunite passengers with their lost items are much appreciated
-corinne Y.
A passenger of Air Canada - 7/4/2025
Thank you for quickly locating my forgotten cell-phone on the plane and for handling the shipping. I have my cell-phone back now!
-Wolfgang K.
A passenger of Alaska Airlines - 7/4/2025
I had left my iPad on a flight to Seattle- Alaska Airlines retrieved it, communicated very frequently during the search and located it within a few days and proceeded to ship it back promptly. The customer service team was also amazing on the phone providing detailed guidance on how to provide all info to help locate my device- Amazing customer service- THANK YOU
-Mourad C.
A passenger of Alaska Airlines - 7/4/2025
Thanks for shipping my blanket. I noticed it got even washed for me because it had a great fragrance.
-Michelle R.
A guest of Anvil Hotel - 7/3/2025
Thank you & thank Alaska Airlines for stress-free service in finding & returning my lost iPad!!!
-Jamesa M.
A passenger of Alaska Airlines - 7/3/2025
First class service. Thank you for helping me.
-Donald M.
A guest of Palmer House Hilton - 7/3/2025
Thank You!
-Chris M.
A passenger of United Airlines - 7/3/2025
The service I received from AA JFK Lost & Found was absolutely fabulous. The 2 men that I dealt with were so helpful and nice! They found my iPad and it is back home with me. There truly are no words regarding the service I received. Thank you JFK American Airlines Lost & Found. You turned my loss into a wonderful experience.
-Sondra S.
A passenger of American Airlines - 7/3/2025
Thank you for your prompt and efficiency. You all are very professional.
-Betty L.
A guest of Hotel Captain Cook - 7/3/2025
Your representative was wonderful! He led me through the whole process with knowledge and humor!! He made my first ( and hopefully my last) experience painless. A great employee!!
-Candice B.
A guest of Hilton Omaha - 7/2/2025
Thank you and the honest people who found the phone and turned it in!
-Michael Z.
A passenger of American Airlines - 7/2/2025
Many thanks for a great job of house keeping 4th floor during 1-2Jul2025 who kept my camera and hand in lost and found of Hotel Hyatt place Denver Cherry Creek
-Suchin W.
A guest of Hyatt Place Denver Cherry Creek - 7/2/2025
My name is chin from Thailand and short visit in Denver , I had left my camera in the
room during 1-2Jul 2025, but your house keeping kept it and report lost and found to ship back to my address ,would like to express my sincerely appreciation to your men with many thanks.
-Suchin W.
A guest of Hyatt Place Denver Cherry Creek - 7/2/2025
My lost item was found and returned! Thank you so much!
-Randall W.
A passenger of Alaska Airlines - 7/2/2025
I was so surprised and pleased to receive an email saying you had found my lost item. I didn’t know where I’d lost it and thought it was gone forever. As it was a gift from my daughter. I’m very grateful to have it back. Thank you!
-Margaret M.
A passenger of American Airlines - 7/1/2025
Had a great stay at sea Island, everything was perfect. We forgot our clothes in the closet and so accommodating and professional, and returning to us. Great way to build loyal customers.
-James L.
A guest of Sea Island - 7/1/2025
This service was amazing. I truly appreciated the professionalism and communication this service provided.
-Carrie L.
A guest of Anderson Ocean Club Myrtle Beach by Hilton Grand Vacations - 7/1/2025
Thank you guys so much! This process was very easy and you guys took care of sending it back to me like a pro.
-Justin H.
A passenger of United Airlines - 7/1/2025
I so appreciate you finding and returning my Kindle. I am impressed with how quickly you located it. It is not often that items lost are returned to their owners. Keep up the fantastic work! You all made my day! Thank You!
-Nancy C.
A passenger of United Airlines - 7/1/2025
Thank you for getting the pkg to me so quickly. It was the first time in 38 years of cruising that I left anything behind on a shape. I'm so grateful to have everything back.
-Karen L.
A passenger of Carnival Cruise Line - 6/30/2025
Thank you so much for responding so quickly to my Lost Item report! Once I realized I did not have my keys, I was racked with stress. Having a response in less than 12 hours was such a relief, and I am very thankful :)
My husband and I have only cruised Royal, and will likely keep doing so, knowing that we are in such good hands. Thanks again!
-Samantha S.
A passenger of Royal Caribbean International - 6/30/2025
Thank you for your prompt service
-Adam M.
A guest of Marriott Burbank - 6/30/2025
I left my iPad on the plane. Thought it was gone forever. Instead a United employee turned it in. Very happy about that as it contains very sensitive material. I would like to know the identity of the employee so I can send a token of my appreciation.
-james a C.
A passenger of United Airlines - 6/30/2025
I've lost so many things over the years on airlines - some of them quite valuable. I had already ordered a new Kindle when I received your notification. It was a pleasant surprise. Thank you for this valuable service.
-Byron J.
A passenger of American Airlines - 6/29/2025
Thank you for mailing my license back!
-Martha D.
A passenger of American Airlines - 6/29/2025
Service was amazing! And the start was really helpfull! Thank you so much!
-Ángel Z.
A guest of Fontainebleau Las Vegas - 6/28/2025
Thank you so much for sending my lisence back
-Martha
A passenger of American Airlines - 6/28/2025
I accidentally left my wallet at hotel. Not only did they find it & secure it safely in their Lost & Found safe, but worked with me to get my information so my wallet can be sent to me. Adriana (sp) in Housekeeping at the ES in Savannah, GA was so kind & helpful! I hope she is recognized for her exemplary service. I am so grateful to her & ES Savannah should be grateful for employees like Miss Adriana! Thank you again.
-LYNN A H.
A guest of Embassy Suites by Hilton Savannah Historic District - 6/27/2025
THAT WAS FAST!!!!!!! Obviously it is very important to me. Whoever works in this department is making it flow SMOOTHLY!!! A HUUUUUGE BOUNTY OF THANKS!!!!!!!
-Deanna S.
A passenger of United Airlines - 6/27/2025
Thank you so much for finding my lost item. I appreciate the efforts you have put into reuniting me with my iPad. Regards, A Swainston
-J Alfrieda S.
A passenger of Air Canada - 6/27/2025
TERRIFIC AND BIG THANKS! For responding and finding and returning my lost wallet Bill Chadwick
-William C.
A passenger of Amtrak - 6/27/2025
I can’t thank you enough for finding my iPad and arranging for it to be returned to me. I am impressed with American Airlines! Thank you so much!
-Sandra M.
A passenger of American Airlines - 6/27/2025
Thank you for providing your lost and found service. Dollywood has been so kind and genuinely helpful. The process was very organized and easy. We will always remember these extra steps you took to illustrate the spirit of Dollywood. Gratefully, in Christ Jesus - David
-David S.
A guest of Dollywood Theme Park - 6/27/2025
Thank you all so much!! Just arrived!!
-Patrina K.
A guest of Lake Junaluska Conference Center - 6/27/2025
I am so happy with the quick response from the Lost and Found team.
-Jenny B.
A guest of PARK MGM Las Vegas - 6/27/2025
So grateful for the prompt return of my purse left on the plane. Couldn't have been easier!
-Stephanie T.
A passenger of United Airlines - 6/26/2025
Très bon service et très rapide . MERCI
-Judith L.
A passenger of Air Canada - 6/26/2025
I am so happy that you are returning this item to me. Completely unexpected. Thank you! Worth every penny. Thank you United.
-Sarah G.
A passenger of United Airlines - 6/26/2025
AA have been fantastic in helping me get my Wallet back, I am so happy and relieved that they have found it! Please give a huge thank you to all staff involved in this success!
-Alan L.
A passenger of American Airlines - 6/26/2025
Totally awesome service. Efficient system and responsive communication. Thank you.
-Noreen C.
A passenger of Alaska Airlines - 6/26/2025
Such an amazing experience with hotel staff specially looking after the guests all the time amazing experience, and I will be back again because the hotel Conrad feel like home
-Daniel T.
A guest of Resorts World Las Vegas - 6/26/2025
I just wanted to complement on this system. It's genius. Helped us retrieve something our son has lost. It feels like whoever produced this website is from the future. Well done!
-Peter G.
A guest of Blue Mountain Resort - 6/26/2025
Thank you so much sea world for finding my son lost item...He's so happy that he's glasses was found...Thank you so much!!
-Rosedianie D D.
A guest of SeaWorld/Aquatica Orlando - 6/25/2025
Thank you very much. I had several sleepless night. You gave me wonderful news.
-Ronald H.
A passenger of Charlotte Douglas International Airport - 6/25/2025
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