What an excellent service. Thank you
-Crispian J H.
A passenger of United Airlines - 6/20/2024

Lost article received. Thank you
-Christina K.
A passenger of United Airlines - 6/20/2024

Many thanks for kind courtesy and assistance in getting my 'leash' returned !!!
-Doug J.
A passenger of Austin-Bergstrom International Airport Lost & Found - 6/20/2024

Impressive service and response.Thank you.
A passenger of Aéroport de Montréal-Trudeau - Opsis services aéroportuaires - 6/20/2024

Sir I want to say a big Thank you for your communication with me throughout this search and process I was so relieved when the email was sent that you found my Ipad you guys are Awesome. Alicia B. H.
-Alicia B. H.
A passenger of Carnival Cruise Line - 6/20/2024

Thank you for the information and update
-Aderonke D.
A passenger of Azamara - 6/20/2024

I can be thankful enough to Ms Barbara who called me regarding my lost item. I wasn’t able to make a payment the first time so she sent me the link afterni explaines her my situation. She was extremely kind to call me for second time to notify my payment was received and that my lost item was being mailed. Thank You Ms Barbara. You are a great and kind employee.
-Marilu G.
A guest of Six Flags Great America - 6/19/2024

Peggy Hughes, the Operations manager in Spokane, WA (GEG), was wonderful to call me that my item had been located. She went above and beyond duty! As a Global Services for Life member, I'm glad to recognize your outstanding employee.
-Judith S.
A passenger of United Airlines - 6/19/2024

-Craig H.
A passenger of United Airlines - 6/19/2024

I had lost my wallet while traveling back overseas and I have to say this process has been amazing from the Charolette-Douglas Airport staff and the Charlotte PD officers that help retrace my steps. The process was fairly quick at the moment I reported my wallet missing to when airport lost and found recovered it took 48hrs max. The Chargerback was able to provide me all the details based on the description of what I lost to match what was found, and expedited shipping arrangements to get it back as soon as possible. Receiving tracking number of the shipment was a bonus. The only negative thing I have to say is that they do not ship to APO/FPO/PSC locations which mainly because of the carrier (FedEx) that company uses. I think because of the amount of military personnel that travel in and out of that airport, accommodated shipping options to an APO address should be available to avoid any additional delays of receiving your my property back. All in all, great experience from start with the filing of the claim. It took 5 days from recovery to delivery of my property. In my opinion, that's pretty damn good.
-Michael E.
A passenger of Charlotte Douglas International Airport - 6/19/2024

Thanks so much for quickly finding and shipping my iPad. I know that a number of your employees were probably involved, so I will be making donations to their respective unions. Once again, thank you so much!
A passenger of Alaska Airlines - 6/19/2024

Thank you so much for finding this notebook. Your communication was excellent on letting me know the status. I love the great communication and caring!
-Kathleen K.
A guest of Golden Nugget Las Vegas Security L&F - 6/19/2024

A bit of background on the lost tablet. I sent this earlier but wasn't sure if it went to the right desk. Last April when we went to England we left my wife's tablet on the plane but didn't notice it missing until we arrived at Gay's brother's place. I reported it lost to Air Canada and although we got feed back we were not hopeful we would get it back. Today (June 10th) we went to the Bell Store near Ottawa, for a new tablet and just as we were signing the contract I got an email from Air Canada...you guessed it, you found the old tablet and were sending it to me via FedEx. I have to go now...and buy a lottery ticket. (Hope to see you soon in Business Class) Thank you for the great service. Regards, Phil W.
-Phil W.
A passenger of Air Canada - 6/19/2024

Thanks for all your help!
-James G.
A passenger of American Airlines - 6/18/2024

Cathy or Kathy (not sure spelling)in Lost and found was great ! She was very helpfull and efficient finding my lost product that I left behind ..I did what she asked and the ppl in that department (shiping and handling) sent my package out quickly ..vary happy with the costomer service I git regarding this matter ..thank you Kathy !
-Gilbert G.
A guest of Downtown Grand Las Vegas - 6/18/2024

Wonderful service sending my lost phone to me
-Neil B.
A passenger of Air Canada - 6/18/2024

Thank you United Airlines and everyone that helped to return my purse to me. I honestly did not think the outcome of this situation was going to be a positive one and the fact that not only was it returned to me in 2 days, my wallet and everything else was still in there. My faith in this world has been renewed. I sincerely appreciate the efforts that were made to make sure my purse was returned. Thank you thank you thank you!!! :)
-Michelle A.
A passenger of United Airlines - 6/18/2024

Thank you so much to everyone who worked so hard to get my purse and phone back to me. I lost it in the Tampa Airport June 7th. Bless the honest person who gave it to an Avelo employee, to the Airport Police, and Lost and Found who sent it back to me. A special thanks to Officer Patrick who was kind enough to call me and let me know it had been found. We had taken my grand children to Treasure Island. For their 1st trip to the beach. All the pictures were on my phone. Thank you so much for helping me preserve those precious memories!
-Jacqueline D.
A passenger of Tampa International Airport  - 6/18/2024

I appreciate your help.
-Rebecca S.
A guest of Venetian Resort and Expo Lost and Found - 6/17/2024

I'm very happy you have contacted me about my lost e-reader. I hadn't expected to get it back after I'd incidently left it in a United Airlines airplane. Thank you!
A passenger of United Airlines - 6/17/2024

Hi. I wanted to send a special thanks to Terri at the front desk/customer service - she went above and beyond to give me hope with my lost wedding rings. Her helps was immediate and she greatly reduced my anxiety and worry. I cannot thank her enough and tell you how lucky you are to have her. She is one of a kind! I also want to thank Paul over the security dept. He was also exceptional with taking charge and resolving the issue when my mom and I needed more help. All of your staff are positive, upbeat and caring. A truly great example! . Terri and Paul - thank you for great care and focused customer service. You are gems!
-Tracy C.
A guest of Westgate Myrtle Beach Oceanfront - 6/16/2024

I’m looking forward to receiving my laptop. Thank you!!
-Christina K.
A passenger of United Airlines - 6/14/2024

You did a great job! Thank you so much! We really appreciate it!
-Egor S.
A guest of Mt. Hood Meadows - 6/14/2024

We really appreciate your help and honesty Thanks
-Rodrigo M.
A passenger of United Airlines - 6/14/2024

A passenger of American Airlines - 6/14/2024

I received my missing items 2 days ago! I will fill out the survey email I received from you a week ago. Can you tell me where you located my missing items. I believed I lost the items in London Heath Row? Did they get left on my United flight back to New York or in the Airport security check when flying home to Roanoke? Your time and expertise are very much appreciated! Your team and United are great!
-David D.
A passenger of United Airlines - 6/14/2024

Thank you! Thank you! Thank you! You folks found my iPad! I waited after trying for days to give edits to what might help finding it again on this window portal. Gave up and bought a new iPad (that is now going back to Costco!) and I was startled with disbelief when you sent me an email on Monday informing me my that iPad was found in Houston of all places!!! I thought I lost it at O'hare in Chicago! In any case, my deepest gratitude for the service you provide to us as patrons. Kind regards, Mike McGreevy
-Mike M.
A passenger of United Airlines - 6/14/2024

The Amtrak employees at BAL were great. Very helpful. The information from Smteak online was great. Website had a few glitches but you get a 5/5
-Faye B.
A passenger of Amtrak - 6/14/2024

The staff at MGM Grand Hotel called and found my expensive dress shirts and said they shipped them all in 1 day!! Thank you so much!!
-Jodie G.
A guest of MGM Grand - 6/13/2024

I left my laptop at at the airport and American Airlines personnel were able to find it and ship it to my home. So grateful for this. Keep up the good work.
-Eric R.
A passenger of American Airlines - 6/13/2024

Thank you so much for your kind understandings attitude in attending to retrieve and return my left items. Sandy
-Sandy S.
A guest of Bay Club Hotel & Marina - 6/13/2024

Customer Service Lost and Found agent AL was very helpful. ID's my iPad and shipped it out same day. He's amazing!!!
-Robert S S.
A passenger of American Airlines - 6/13/2024

Great service, I am amazed that my daughter recovered her IPhone. Thank you so so so much.
-Edinson D.
A passenger of Air Canada - 6/13/2024

Thank you so much for finding and letting us know you found our daughter’s wallet. We were frantic and your swift response was a Godsend. Thank you!!
-Alicia S.
A passenger of American Airlines - 6/13/2024

Thank you for being prompt and proactive about the item that we’ve lost during our Dollywood stay. I appreciate the fast service and also being helpful to find our item. Thank you guys! Y’all deserve a raise! Kudos and stay awesome!
-Deborah P.
A guest of Dollywood Theme Park - 6/12/2024

Thanks for getting our camera lens back to us so quickly!
-Danguole B.
A guest of Jackson Lake Lodge - 6/12/2024

Thank you so much for retrieving my lost item. It was a very easy process to enter the information online but I never thought I would have gotten the item back so fast. Thank you again to everyone.
-Sara G.
A passenger of United Airlines - 6/11/2024

Amazing! I never expected to see my package again so am thrilled that you found it. Thanks ever so much. I am very impressed with the quality customer service. Good job, American!
-Janet W.
A passenger of American Airlines - 6/11/2024

Thanks so much for returning my lost iPad, your efforts are really appreciated- thank you
-Mr Morgan N.
A passenger of United Airlines - 6/11/2024

Lost my phone. Andre at lost and found was awesome in helping me. Give that man a raise!
-Dave A.
A passenger of Sacramento International Airport - 6/11/2024

Thank you, thank you!!! I had just received my green card that is in my wallet. I left it on the counter yesterday and today it is on its way back to me. Very efficient and great transparency and communication. A++++++
-Philippa W.
A passenger of American Airlines - 6/11/2024

Grasias por su ayuda ce los agradezco
-Michael Antonio Urbina S.
A passenger of United Airlines - 6/11/2024

Thank you so much to the honest people that found my license and took the time to turn it in. Great Job American Airlines
-Karlee W.
A passenger of American Airlines - 6/11/2024

Thank you so much for returning my wallet.
-David G.
A passenger of United Airlines - 6/11/2024

I just wanted to say thank you. My friend left her diamond earrings in our room and within a few hours, I was informed they were found and being shipped. Thank you! And thank you for an amazing experience while we were in Vegas. We truly could not have been happier with our stay with you.
-Elizabeth A.
A guest of Venetian Resort and Expo Lost and Found - 6/10/2024

Thank you for your prompt response, it’s truly appreciated!
-Scott E.
A guest of Red Rock Casino Resort Spa - 6/10/2024

Thank you for making this a priority. My cell phone is my life line and for your team to find it within a timely manner speaks great value to me. The honesty of someone turning it in is wonderfully appreciated.
-Patricia Ann W.
A passenger of American Airlines - 6/10/2024

Thank you very much for your very prompt efforts and for finding my lost golf shoes. They were brand new and very expensive. I am very happy that you found them.
-Jeff H.
A passenger of American Airlines - 6/10/2024

United Airlines is a world class company! What a great surprise two days ago when you notified me that you located my missing items! I have flown United internationally while working for GE Internationally automation control systems over a 40 year period. What a relief for me and my wife when we got your email! Is it possible for United to look back at my United records and tell me how many Air miles I have on United??? Thanks a million to your team for finding my items! We can sleep well again thanks to your teams efforts!
-David D.
A passenger of United Airlines - 6/9/2024

Thank you so much for the responsible and quick feedback (that you found something as important as someone’s wallet). Wish I could have retrieved it in Pittsburgh but happy that it was found and I only had to wait a day to discover you found it vs having to rush and get a new ID and cards, etc.
-John S.
A passenger of United Airlines - 6/9/2024

Thank you.. it was pretty quick. Hopefully they send it out to us
-Helena F.
A passenger of United Airlines - 6/8/2024

Thank you for finding and returning my toiletry bag. I appreciate more than you can ever imagine!
-Lee Ann N.
A passenger of Carnival Cruise Line - 6/8/2024

Thank you for the update.
-Leonard E. H.
A passenger of United Airlines - 6/8/2024

I just want to thank you very much for sending my watch back to me !
-Daryl M.
A guest of Venetian Resort and Expo Lost and Found - 6/8/2024

Great service!
-Richard F.
A guest of Venetian Resort and Expo Lost and Found - 6/7/2024

I appreciate the honesty and phone call from Inn at the Cove notifying they found my watch. The process to have it shipped to me was quick and very smooth. Thank you
-Glenn F.
A guest of Inn at the Cove - 6/7/2024

Thank you so much for going above and beyond to find my moms suitcase. Jennifer was fantastic. Thank you again
-Jeff S.
A passenger of Amtrak - 6/7/2024

The lost and found service provides a remarkable service to United customers.
-Xianneng S.
A passenger of United Airlines - 6/7/2024

I have received my luggage already. Thank you
-Denise F.
A passenger of Celebrity Cruises - 6/7/2024

Thank you. Appreciate your update.
-Brenda Valentine J.
A passenger of Royal Caribbean International - 6/7/2024

Thank you very much for returning my license to me
-Gaye H.
A passenger of American Airlines - 6/7/2024

Thanks to the team who helped me with my lost items. Theh offered me suggestions to help me find my airpods. I am truly grateful of how accommodating and friendly the staffs were.
-Aliinah Leigh C.
A guest of The Linq Hotel (Lost and Found Department) - 6/6/2024

Thank you so much to the staff member who found my wallet with all of my credit cards. I truly appreciate the integrity of this individual who turned in my wallet to their manager. The manager was especially informative and assured the delivery of my property. Thank you so much to the staff for their honesty and support. United rocks in Ft Lauderdale!
-Diana T.
A passenger of United Airlines - 6/6/2024

James and Collin in Airport Ops were beyond professional, helpful, understanding and kind. We cannot speak highly enough for both of them.
-Caroline B.
A passenger of Boise Airport - 6/6/2024

got my phone back quickly.
-Michael J.
A passenger of United Airlines - 6/5/2024

Thank you so much for recovering my backpack! Service and shipping were great.
-Richard T.
A passenger of United Airlines - 6/5/2024

-Judith M.
A passenger of American Airlines - 6/5/2024

I received my package this morning. Thank you for your efforts. Mahalo
-Louis G.
A guest of Marriott's Ko Olina Beach Club - 6/5/2024

So incredibly kind, professional, and knowledgeable. I'm so grateful!
-Linda F.
A guest of DoubleTree Resort by Hilton Myrtle Beach Oceanfront - 6/5/2024

I was so pleased to know my items were found and return with kindness and immediate delivery of professional personnel who called and led me to know it was being delivered. So happy land grateful. Thank you
-Mary I.
A passenger of Alaska Airlines - 6/4/2024

I am so thankful you were able to find my iPhone!! Job well done!! I look forward to your next email.
-Barbara Beth H.
A passenger of United Airlines - 6/3/2024

I am thankful that your Lost and Found Solutions works with United Airlines to return missing and/or lost items. I did not realize until we had cleared security that I did not have my cell phone. Through process of elimination we contacted the hotel where we spent the night and out Uber ride to the airport. Both confirmed they did not find a missing cell phone which meant it had to be at the airport. I planned to contact United Lost and Found at DIA this morning and was thrilled when I read your email that you had my phone and could ship it to me! Thank you so much for contacting me so quickly. At least I know my phone is secured and being sent quickly to my address. You fill an important niche of work for United as I am sure there are missing and lost items left regularly!!! Thank you again.
-Karen S.
A passenger of United Airlines - 6/3/2024

What an amazing experience with United’s flight crew and list items! I left my Sonos earphones on the plane. Amanda from the flight crew called about them just after I left the airport. She instructed me how to retrieve my earphones and I was called the next day by the kindest person who walked me through how to have my item mailed. Thank you to these amazing United employees!
-Janice W.
A passenger of United Airlines - 6/3/2024

Thank you very much, have received my bracelet and the service was very good then again
-Peter M.
A guest of The Charles Hotel - 6/3/2024

I appreciate the time and the effort for finding my glasses. Thank you!!
-Andres P.
A guest of Aqua Sol  - 6/3/2024

have not gotten my item yet but very thankful it was found and the communication regarding it
-Laura B.
A passenger of American Airlines - 6/1/2024

I never thought I'd ever see this phone again and to get it back so promptly! Your system works. Thank you!!
-Donna W.
A passenger of American Airlines - 6/1/2024

We received the package!
-Kathleen A.
A guest of Mandalay Bay Delano Lost and Found Dept - 6/1/2024

I am so grateful that I got my backpack back. Chicago PD WAS really helpful asking phone calls. It is really confusing who to contact . Again thank you for all your help and returning my bag!!!!
-Jeff P.
A passenger of American Airlines - 5/31/2024

I am very impressed by efficiency of your lost and found service. Thank you so much.
-Donell C.
A passenger of American Airlines - 5/30/2024

Got my stuff back promptly and in perfect condition! Thank you
A passenger of Alaska Airlines - 5/30/2024

Universal's lost and found as well as the employees from the Mummy Ride work to find my cell phone that was lost during the ride on Saturday. Thank you for getting it returned to me.
-Jeff D B.
A guest of Universal Orlando Resort - 5/28/2024

Thank you! I am beyond surprised and pleased that my Kindle has been located. This is returning my faith in humanity! Your office has been diligent in providing information with followup to keep me informed of the status of the claim. I can not thank you enough. I look forward to receiving this by Fed Ex in the near future. Again, my heartfelt thank you!!
-Sylvie R.
A passenger of United Airlines - 5/28/2024

Just when I lost hope (a week after having returned to Europe), I got a different e-mail (that my jacket was actually found) and then it was shipped very quickly back to me (with EVERYTHING in the pockets - which was quite valuable...), so THANK YOU VERY MUCH!!!
A passenger of United Airlines - 5/28/2024

Amazing ability to track us down and return my iPad! Thank you! The honesty of your employees is a great value!!
-Alicia H.
A passenger of American Airlines - 5/28/2024

I received the best service possible. A representative helped me fill in the claim form and my passport was found promptly, saving me much aggravation.
-Carla S. M.
A passenger of American Airlines - 5/27/2024

Great service!
-Laura Q.
A passenger of United Airlines - 5/27/2024

The Air Canada Concierge who intervened on my behalf solved this within an hour. Sal from AC Lost and Found in Toronto called me and once he had the description he found the lost airpods in 5 minutes, and within another 5 minutes I paid FEDEX to have them returned.
-John L.
A passenger of Air Canada - 5/26/2024

Thank you so much!! Made my day , week ! Love to know where they found it
-Dianne D.
A passenger of Celebrity Cruises - 5/26/2024

Excellent Service. Wonderful. Thank you for your time.
-Arbencis V.
A guest of Kalahari Resorts Round Rock - 5/24/2024

Thanks so much for shipping my phone back! I was LOST without it
-John S.
A passenger of American Airlines - 5/24/2024

My partner left an iPad on the plane and didn’t even realized it till 11 days later. We filled for a lost item report without much expectation. Who knew I will have my iPad FedEx three days later! It was an awesome! Thank you for those hard working agents behind the scene, to get get our stuff reunited back with some real forgetful people like us! Thank you so very much!
-Kimberly B.
A passenger of United Airlines - 5/24/2024

United airlines provide Excellent service ,thank you very much!
-Yogesh P.
A passenger of United Airlines - 5/24/2024

very nice service!
-Jimmy S.
A guest of Fontainebleau Las Vegas - 5/23/2024

The process went like clockwork. Lost my phone at ORD, and thought never to see it again. Still, I locked the phone remotely and left my home number. By the time I returned home, I had a message from American Airlines saying it had been turned in. I filled out the claim form and just a few days later I have my phone in hand. Great job on this recovery, and you have my thanks.
-Linda S.
A passenger of American Airlines - 5/23/2024

Speaking with Yvonne was an absolute pleasure. She was courteous, friendly, and extremely professional. Her follow-up to me me was quick and helped me dispel any fear I had that my bag would not be returned. Thank you!
-Mark C.
A passenger of Royal Caribbean International - 5/23/2024

Thank you very much for your quick response.
-Satoshi U.
A guest of Venetian Resort and Expo Lost and Found - 5/23/2024

Both United representatives were amazingly helpful in tracking my lost bag & having it shipped home to me safely. Thank you & you are so appreciated :)
A passenger of United Airlines - 5/22/2024

Thank you so much for finding my Kindle and shipping it to me!! Such an efficient process.
A passenger of American Airlines - 5/21/2024

I’m so pleased my item was found. It would be helpful if there was a phone number available so you could speak with someone, but I do really appreciate the service provided.
-Cheryl K.
A passenger of American Airlines - 5/21/2024

so grateful that you found my racket and appreciate the quick follow up!! Thank YOU!!
-sherry P.
A passenger of United Airlines - 5/21/2024

Thank you so much for looking for my Kindle and finding it. Thank you for your service.
-Charles M.
A passenger of American Airlines - 5/21/2024

Very good services. Thanks a lot!
-Beatrice L.
A guest of Eldorado Hotel Casino ATTN: SECURITY L&F - 5/21/2024

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