Once I got to the airport, I realized I left my AirPods in my room at Aria. I immediately called the hotel and filed a lost and found report online. They found my case and earbuds and shipped back to me. All made it to me safe and should and I was able to track both the shipment and case by Find My App. I was happy to pay the shipping cost which was much cheaper than a new pair of buds.
-Chad N.
A guest of Aria Resort and Casino/Vdara Hotel  - 2/15/2026

Thank you so much to the entire security team who recovered my item and had it shipped within 24 hours of me bringing it to the attention. I can’t thank you enough!!
-Martin D.
A guest of Conrad Los Angeles - 2/14/2026

Thank you all! You fixed my mistake.
-Thom D.
A passenger of American Airlines - 2/14/2026

We aree very thankful that my wifes ipad was located. Great customer service
-Sandy A.
A passenger of United Airlines - 2/14/2026

Thank you for locating and returning our carryon luggage I had left behind on the flight from ZLO to IAH. The delivery was made as promised once it was located, with all the contents intact. You handled the situation professionally and appreciate how efficiently it all worked. Thank you
-Nicholas P.
A passenger of United Airlines - 2/13/2026

Thank you soooo much. Great service. Especially Seth, thanks again
-Otis Y.
A guest of Embassy Suites Crystal City - National Airport - 2/12/2026

Great job! Thanks so much.
-Joseph K.
A passenger of American Airlines - 2/12/2026

Arrived yesterday!! Very efficient and effective process!
-Dominique H.
A guest of Mandalay Bay W Lost and Found Dept - 2/12/2026

Thank you so much! I never expected to be reunited with my item. Is there a specific employee I can give a small reward to for their honesty? I really appreciate your prompt attention to this! Ann
-Ann C.
A passenger of United Airlines - 2/12/2026

Thank you for returning my cell phone!
-Aaron Wayne S.
A passenger of Carnival Cruise Line - 2/11/2026

Excellent process. Very proactive. Thank ypu.
-Martha H.
A guest of Big Sky Resort - 2/10/2026

I really appreciate you finding my husband’s kindle and sending it back to Brazil. Thanks all for your support and attention.
-Samanta Braga C.
A passenger of Air Canada - 2/10/2026

Elizabeth was very helpful and patient . I want to thank her for kindness .
-Mary L. M.
A guest of Treasure Island - 2/9/2026

I got my power banks back and thank you for your assistance.
-Nora B.
A passenger of WestJet - 2/9/2026

Thank you!!
-Andrea J.
A passenger of American Airlines - 2/9/2026

I am so grateful to your employees who found my items. They will be in my prayers and if I saw them in person I would give them a big “thank you” hug.
-Mary Jenifer B.
A passenger of American Airlines - 2/8/2026

I was thrilled to receive back my lost and then found book reader yesterday. Thank you so much for the effort made.
-Stephen P.
A passenger of United Airlines - 2/7/2026

Celebrity cruise line has done an excellent job in recovering my prized possession. Thank you
-Jon P.
A passenger of Celebrity Cruises - 2/7/2026

Thank you!
-Johnny C.
A passenger of American Airlines - 2/6/2026

I appreciate the whole process. It was quick and I was thrilled you were able to find it. Everyone I spoke to was very helpful.
-Charles T.
A passenger of Toronto Pearson - Greater Toronto Airports Authority (GTAA)  - 2/6/2026

Thanks for the safe return of my iPad. Your system and process REALLY Works!!
-Christopher C.
A passenger of Alaska Airlines - 2/6/2026

Thank you very much for quickly finding my stuffs that I left in the safety box in my hotel room. Your honesty and professional service will bring me back. Again, thank you so much!
-Hien N.
A guest of Hard Rock Hotel & Casino - Atlantic City - 2/6/2026

United - you are the best - holding and returning my laptop. I am forever grateful for your system that works. Shirley M.
-Shirley M.
A passenger of United Airlines - 2/6/2026

I really appreciate the effort by Alaska Airlines to locate and return my lost items. Thanks!
-Marc J.
A passenger of Alaska Airlines - 2/5/2026

I want to thank American Airlines for being so caring.
-Toni C.
A passenger of American Airlines - 2/5/2026

This service was fantastic. Well done. My only complaint is I don't know who found and turned in the ipad so I can't thank them personally.
-Bob B.
A passenger of Tampa International Airport  - 2/5/2026

Thank you
-MaryAnn R.
A guest of Palace Station Hotel and Casino - 2/5/2026

Wonderful service , fast response,thank you
-Robert A.
A passenger of WestJet - 2/4/2026

Great experience!! Jewelry was recovered immediately (Saturday), shipped, and I received it on Wednesday. Very grateful and an all-around positive experience. Thank you!!
-Eleanor
A guest of Hilton Palacio del Rio  - 2/4/2026

Thank you for making the process of finding our missing laptop so quick & easy!
-Donna N.
A passenger of Toronto Pearson - Greater Toronto Airports Authority (GTAA)  - 2/4/2026

Thank you so much for sending my cards back. I knew it would take a while to find them in your room safe. And i am So happy they turned them in.. I really appreciate the honesty and effort that was behind me getting them back.. thank you again… Sandy M.
-Sandra M.
A passenger of Carnival Cruise Line - 2/4/2026

Thank you!
-Susanne B.
A passenger of American Airlines - 2/4/2026

I appreciate you for sending us my friends’ IPad. took little bit time to resolve; however, we got it right on the last day of their vacation. Thank you very much.
-Marina B.
A guest of Tuscany Suites and Casino - 2/4/2026

Thank you! Just about 7 weeks from report of item to delivery, can't complain about that!
-Gretchen F.
A passenger of Carnival Cruise Line - 2/3/2026

Thank you for locating and returning my document wallet. I am grateful!
-Sharolyn L M.
A passenger of United Airlines - 2/3/2026

Thank you so much for finding my back pack! My faith in humanity is restored because of your employee, “Summer” who found my bag and called to let me know and took it to lost and found! It is in route to my house now!
-Jessica S.
A passenger of American Airlines - 2/3/2026

Hello The charger back with the MTA was quick simple and efficient Thank you so much 1 to 5 5 stars
-Juan R.
A passenger of MTA NYCT Lost and Found - 2/3/2026

Customer service and the lost and found department at Penn Station in NYC were terrific. Very responsive and very helpful.
-William L.
A passenger of Amtrak - 2/2/2026

The service we received from Jose Cardona was exceptional. He found our item that we accidentally put in the trash (smh) and helped us with having it returned. The lost and found process was easy to navigate. The staff throughout the Westgate grounds was professional during our weeklong stay. Our dinner at Sid's American Kitchen was memorable. Well done Westgate. Thank you.
-Teresa A.
A guest of Westgate Vacation Villas - 2/2/2026

Excellent!
-Cynthia Esther O.
A passenger of United Airlines - 2/2/2026

Thank you for your assistance, greatly appreciated,
-William H.
A passenger of Carnival Cruise Line - 2/2/2026

The AC agent I spoke to was very helpful and tracked my missing item down
-Adam I.
A passenger of Air Canada - 2/2/2026

Thank you so much for helping me safely find my iPad!!
-HAE WON K.
A passenger of American Airlines - 2/1/2026

Thanks for being diligent in finding and returning my belongings i left on my carnival cruise. Thanks again
-John S.
A passenger of Carnival Cruise Line - 2/1/2026

Well done.
-Kristie H.
A passenger of American Airlines - 2/1/2026

Thank you so so very much! I can’t say enough about how much we enjoyed our visit, and this is truly the best! Thank you again!
-Felicia C.
A guest of Great Wolf Lodge Georgia - 2/1/2026

Anakeesta’s lost and found program is extremely good for delivering your lost items back to you.
-Norberta Chávez F.
A guest of Anakeesta - 2/1/2026

Yesterday 30th I received my backpack from FEDEX. Yhank you very much
-Guillermo Bueno M.
A passenger of Royal Caribbean International - 1/31/2026

I rarely provide feedback but this was a wonderful experience. After filling out the online lost&found form, I promptly got a call from the NICEST woman. She was so helpful and friendly, and her personality made me smile. I’m very grateful for the quick return of my iPad, and hopeful that the woman who arranged the return gets treated as well as she treated me. Thank you.
-Steve K.
A passenger of Air Canada - 1/30/2026

So grateful for your service - item returned in just 2 days. Reporting where item was lost comment: difficult to find "Breckenridge" in drop-down menu (couldn't type it in) finally found "Town of Breck" alphabetically at the bottom of the list. THANKS for your service!
-Madeleine S.
A guest of Town of Breckenridge - 1/30/2026

Thank you so much for finding my wallet you saved me having hassle to replace my id card and insurance cards have already requested the replacement of my cards in my wallet as precaution
-William
A passenger of American Airlines - 1/30/2026

I appreciate your kindly help find my laptop.
-Yao Z.
A passenger of Toronto Pearson - Greater Toronto Airports Authority (GTAA)  - 1/29/2026

I am very thankful for the staff at the Hilton. Everyone was so helpful in finding and sending my important item back to me that was left in the room. I would like to personally thank Lt. Weldu Reda, who went above and beyond helping me. He is very kind and thoughtful and so thankful for his determination and dedication.
-William F.
A guest of Hilton Washington  - 1/29/2026

WOW! Received my item! Great Service! Thank you so much!!!!
-moishe S.
A passenger of Toronto Pearson - Greater Toronto Airports Authority (GTAA)  - 1/29/2026

Thank you so much! I have my computer back.
-Georges B.
A passenger of Toronto Pearson - Greater Toronto Airports Authority (GTAA)  - 1/29/2026

Thank you so much excellent customer service love princess cruise
-Bobby S.
A passenger of Princess Cruise Lines Ltd - 1/29/2026

Thank you so much for finding it and calling me right away and sending it back. You are the best. I hope to get my purse soon. Bella S.
-Bella S.
A passenger of United Airlines - 1/29/2026

Thank you so much.
-Billie B.
A passenger of United Airlines - 1/28/2026

Great and prompt service; and you respond to emails! Thank you
-Richard W.
A passenger of American Airlines - 1/27/2026

Thank you so much Alaska has always been my favorite flying experience… now even more so!!!! Gracias
-Juli N.
A passenger of Alaska Airlines - 1/27/2026

Package received, thank you very much!
-Devin S.
A passenger of United Airlines - 1/27/2026

This was SO Incredibly AWESOME! From the moment I contacted Baggage service to speak to someone about the claim until Mimi called to say the package was found - over a month later - what a GREAT surprise! I have so much respect for these people. So kind, professional, diligent, honest, and dedicated. My experience was PERFECT IN EVERY WAY. THANK YOU Alaska Airlines. Sincerely, Leslye L.
-Leslye L.
A passenger of Alaska Airlines - 1/27/2026

Thank you very much for your quick and professional response.
-Lauro P.
A passenger of Celebrity Cruises - 1/26/2026

You guys are awesome! Thank you!
-dylan L.
A guest of New York New York - 1/26/2026

Thank you for finding my bag so fast. Now if FEDEX would pick up the bag and get and get it to me I would be very happy. Thank you as I said for finding my bag so fast.
-Randall S C.
A passenger of Princess Cruise Lines Ltd - 1/26/2026

It was very helpful and thoughtful process how Embassy Suite helped me with my lost wallet. The form was easy to use and it was handled quickly. Thank you so much
-Sakura H.
A guest of Embassy Suites Phoenix Downtown North - 1/26/2026

Thank you so much. Starting with the call from American that they’d found our lost item, everyone was incredibly helpful and did an amazing job. I am so grateful.
-Anne W.
A passenger of American Airlines - 1/26/2026

The gals in L&F Phoenix are wonderful - they really cared, even though technically items not on board are the purview of airport L&F. Thank you ladies. We have been travelling this week (on Alaska, first class, as ususal) but will send you their names tomorrow.
-Mike W.
A passenger of Alaska Airlines - 1/25/2026

Thanks to your wonderful team members. They took the time to find it and turn it in. Thanks so much.
-Harley B.
A passenger of American Airlines - 1/25/2026

Thank you so much for taking the time to find my phone. I really, really appreciate it. Great Lost and Found system. It was easy to use. Thanks again!
-Harley B.
A passenger of American Airlines - 1/25/2026

Thanks for returning every single dollar of the cash I left in the security locker, very honest of you!
-Raphael
A guest of Bally's Lake Tahoe - 1/24/2026

5 star rating! I didn't even know I had lost the 2 items. They apparently fell out of my purse unnoticed. I'm beyond grateful for your service.
-CAROLYN S.
A passenger of American Airlines - 1/23/2026

We completely understand that there will be delays due to the winter storms. We are just grateful that our kindle was found. May all of your drivers, pilots and staff be safe when traveling and warm when at home. Thank you again! Kelly B
-Kelly B.
A passenger of United Airlines - 1/23/2026

I was so grateful to work with Skye from Okemo Mountain Resort! She found my iPad and swiftly began processing a return to me. She was so wonderful to work with! What a kind soul-so helpful and caring!
-Dana W.
A guest of Okemo Mountain Resort - 1/23/2026

Thank you very much for your excellent service.
-Manuel S.
A passenger of United Airlines - 1/22/2026

I'm very pleased my item was found and look forward to receiving it. While then process time was unexpectedly lengthy, it was simple and painless. Thank you very much.
-Myron P.
A passenger of American Airlines - 1/22/2026

What a superb service. Thank you. Sorry for being such a nuisance. Ilene M.
-Ilene M.
A guest of Hilton Grand Vacations Club Craigendarroch Suites Scotland - 1/22/2026

Thanks American Airlines for finding my lost wallet. I thought it was a long shot that it would be found or that someone would be honest enough to turn it in if they found it. Appreciate all the prompt, precise communication throughout the claim process. it was easy to do and very user friendly. I received my lost item quicker than expected. Thanks again!
-Crista W.
A passenger of American Airlines - 1/21/2026

Thank you for attending to the search and delivery of my wallet
-Donna M.
A passenger of Air Canada - 1/17/2026

Thank you to employees you have working for you that found my earrings great place to stay
-Annabel M.
A guest of MGM Grand - 1/17/2026

Thank you so much for being quick to respond. And finding my item. Really appreciate it. I had my ID and CCs .
-Lina K.
A passenger of American Airlines - 1/17/2026

thanks for all your help!
-Schaer
A passenger of Toronto Pearson - Greater Toronto Airports Authority (GTAA)  - 1/17/2026

THANK YOU SO MUCH ! I cannot fully express how grateful I am! I truly appreciate the efforts of the team at Amtrak. i wish I knew everyone's name. I can recognize "Desiree" in Customer Relations. She worked my chat session and facilitated the addition of a photograph to my lost item request. The bag was returned to me today. Amtrak you literally saved the day!
-Allen Hankinson J.
A passenger of Amtrak - 1/16/2026

THANK YOU SO MUCH. I cannot fully express h
-Allen Hankinson J.
A passenger of Amtrak - 1/16/2026

Thank you guys gor putting in the time to find my things. I really appreciate it.
-Etienne De St M.
A passenger of Toronto Pearson - Greater Toronto Airports Authority (GTAA)  - 1/16/2026

Thank you to the several AA colleagues that worked to log in, track and link up to be able to return my phone I left in an AA lounge in Charlotte Christmas Eve day. So appreciate everyone’s efforts from the lounge to the list and found folks. Many thanks.
-Catherine H.
A passenger of American Airlines - 1/16/2026

Ten stars for outstanding effort locating our lost item (Amazon PaperWhite e-reader). We were stupid for leaving it onboard; you folks are heros for locating, preserving, and then shipping it back to us. Kudos!!!
-Nicholas G.
A passenger of Alaska Airlines - 1/16/2026

Americans airlines informed me that they found my lost passport in a timely manner and emailed me to see how I wanted to obtain it. It was very fast and professional.
-Krista T.
A passenger of American Airlines - 1/16/2026

I found this to be a wonderful service
-keith H.
A passenger of American Airlines - 1/16/2026

Such a pleasant experience. I realized my daughter’s passport was missing a month after her arrival in the US. We were so happy to learn that American Airlines founded and kept it safe. Thank you for returning our item. It would’ve been a headache to get a new one.
-Claudia L.
A passenger of American Airlines - 1/15/2026

Received my bag today (Jan 15) that I accidentally failed to retrieve at Miami Royal Caribbean's baggage claim om Jan 11. Thanks for the quick return.
-Marlene
A passenger of Royal Caribbean International - 1/15/2026

Thank you for staying in touch and letting me know that my bag is being returned. I look forward to receiving it.
-Wyatt F.
A passenger of Royal Caribbean International - 1/15/2026

Sending this again as I entered my email wrong! Thank you for finding my item, I am most impressed with the service. I really appreciated the regular progress updates, and the speedy delivery when the item was found. Thanks team :)
-Vashti S.
A passenger of Air Canada - 1/15/2026

I am very impressed with your service! From the moment I lodged the enquiry I was regularly updated with emails as to the progress, and appreciated that I could update the details if required. I was delighted that you found my item, and the delivery was very quick! Thanks team :)
-Vashti S.
A passenger of Air Canada - 1/15/2026

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