What can we say - people love
Chargerback Lost & Found software!

Results, process and service were outstanding. This will make me more inclined to choose American Airlines in the future...

The staff at Las Palmeras are life savers! Thanks so much for finding and shipping my granddaughter’s beloved stuffed penguin!

Thank you so much for finding my ipad and having it returned to me. I didn't think I would see it again. Again many thanks. Cathy

I appreciate the recovery of my lost wallet; the return of my identification provided significant reassurance.

Thank you!!!

Exceptional experience with this company. Within a day I received a call that my bag had been found. The officer I spoke to was great.

My lost item was returned via FedEx today. Thank you so much for solving this situation for me in such a professional and timely fashion.

Dennis with United lost and found helped me track down my mom’s lost phone. Despite initially being unable to reach anyone at the airport on the day the item was lost (FYI there is a Denver lost and found phone number that just hangs up - why is this a thing??), his communication on the day the item was confirmed found was super thorough, and helped to expedite the item get back to NJ. Thank you so much for your help, Dennis!

I want to recognize the outstanding customer service I received from the Security/Lost&Found team at the Virgin Hotel in Las Vegas. There are times in life when you are dependent on people you don't know personally, and it can be very emotional and difficult. Such was the case, when I mistakenly checked out of my hotel room last week and in the darkness I left behind a laptop computer. Thanks to the exceptional and timely follow-up from Andy, Analisa and Paul (and perhaps others) they were able to retrieve my lost item and coordinate getting it shipped to me. I spoke with them on the phone on multiple occasions and they were exceptionally helpful and they solved my problem. They probably do this on a daily basis in their roles, but to me they were beyond outstanding and I am tremendously grateful for their fantastic customer service and follow-up. I already was leaving with great feelings about the Virgin Hotel, but knowing such great people like Andy, Analisa and Paul work there, it just adds to those good feelings. A huge thank you to the team for helping me through a very difficult time!

Thank you so much. I am beyond grateful! I will definitely fly United more often!

You did a great job on finding and shipping my laptop back to me. Thank you very much!!

Sam was very helpful in getting our lost item returned and AA was helpful to find the lost i phone.

Thank you very much, for your honesty and efficiency in getting my Kindle back to me.,

I found your lost and fiend service to be easy and pleasant to use. The person ideal with was great. The cost for sending it back was responsible.

Best service ever! Thank you so much

You guys finding my CPAP was a LIFESAVER!!! It was found so quickly and the process was seamless. Usually when having to do these kinds of interactions online, it is difficult and not user friendly. This was a piece of cake! Thanks again

Yes I would like to thank amtrak and the Oakland Station for such impeccable help in returning my lost laptop and my laptop bag when I accidentally left it on the train. I will continue to use amtrak for all my travel needs and will be highly recommending any and all my friends and and family to use Amtrak. Thank you. Sincerely, Mr Morales

Thank you so much. My iPad mini was returned in perfect shape. Well done!

Dear Sir/ Madam, I have just received my laptop back, having left it on the plane. It is an Easter miracle for me, that everything was returned in good working order. I had just returned to the U S. from visiting my Mum who has not been well. I was very tired and distracted from my visit. Your efficiency and faithfulness in returning my laptop has made my year. It gave me one less thing to worry about. Thankyou, Kind regards, Avisi T.

I commend Jeannine from the shipping / security dept. She helped me by returning my step-watch to me and went above and beyond in assisting me. Thank you.

Words cannot express how happy I am to have my phone with all the photos taken in Leavenworth, Wa. Thank you to all who made this phone return possible!!! I am singing praises about Alaska in Airlines to everyone I know. I will be a returning customer.

My lost item was delivered! Thank you!!

Thank you I can’t believe I got my tablet back

We had given up on ever knowing what happened to this carry-on. We are very thankful it was found and that it will be returned. Thank you so much whoever helped with this.

I love you all forever! I can’t believe you found my cpap! the person I talked to on the phone was so nice! She gets extra credit today!!! Thank you all so much!

thank u Elisabeth G.

Thank you so much for letting me know you found my Kindle and will return it to me. I appreciate it very much. I realized after I deplaned here in Columbus it was missing and I didn’t think I would ever see it again. Thank you!

Many thanks for finding and returning the items left in our room. I presume in was housekeeping that found it when they cleaned our room. Please pass on our gratitude

It wase awesome that you found my kindle and were able to rturn it to me even after I left it in the seat in which I had moved because of an upgrade

Happy with the communication and delivery, thank you.

Excellent service, easy to process. Thank you!

Great process!!

Thank you so much for your assistance!!!

Thank you so much for finding my iPad and contact me in regards to returning it appreciate your and all your help. Thank you very much again.

Thank you so much and please make sure that the Laptop will be wrapped safely. Best regards from Stefan F.

I very much appreciated the efforts and assistance from your agents in both Edmonton and especially Toronto (Khalid) in helping me to recover by cellphone. Many, many thanks!!!

Thank you so much. I am so happy AA has a Lost and Found department that is so concerned and good at your job. I can't say enough about how fast and compassionate you have been. Thank You Thank You

Thank you for the service

The person I spoke with was courteous and helpful located the item and called me back.

Many thanks for returning my iPad. Your lost and found system worked well.

You guys are awesome! Thank you so much.

Thank you for finding my phone very great full for that

I cannot thank you enough appreciate the courteous and professional service and helping me to find my lost item. I’m 75K and will be sure that I am next year as well thank you so much again for the great service!!

Gail! You are a rock star! Thanks so much for making the return process of my lost glasses so easy! You are so kind and efficient! Bretton Woods is lucky to have you! I really appreciated the follow-up call also!

Thank you so much for contacting me regarding my lost kindle. I’m thrilled it has been found and being mailed back to me. With gratitude, Chantal

Thank you ! Items were shipped and received quickly!

Our stay was amazing looking forward for our next trip, which will be staying with you. We want to thank you for your professionalized service toward our lost item. We have received it. thank you . James

Package was delivered safe and sound.

Thank you

Thank you for the excellent service and honesty involved in returning our lost item. Greatly appreciated!

Fantastic service......managed to located my device and arrange a swift delivery of my device back home......and all at a reasonable price....the option to pick up was also available.....so fabulous service all round.... really please..thank you United.

I am truly appreciative and shocked that my item was found. I thought for sure someone took it and I would never see it again. I am still waiting for it to be delivered, but hopeful to receive it. Thanks for restoring my confidence in the airlines to do the right thing in these circumstances.

everything was smooth and everyone went above and beyond to help us get our bag back. thank you all SO much

So grateful that my belongings and cash were found. Thank you!

Wonderful service!! So appreciate the help, thank you!

Después de varios intentos por fin voy a recuperar mis equipajes gracias por todo y sigan ayudando a las personas que lo necesitan gracias muchas gracias

Excellent service in recovering my lost wallet. Amtrak is the best!

What an incredible team the Ko Olina resort is lucky to have. They found my most prized possession in the world, and were so patient with me during the process. Thank you to this wonderful group of people, and I wish you luck, love, and happiness, just as you have brought me :) Mahalo

Shockingly fast on mailing my item back !!! Thanks so much!!!

I can't thank you enough for helping to find my item. I have gone to my home airport and to San Diego airport, I have called and emailed a bunch of people and I am so thrilled to finally be able to get the item back. Thank you very much!!!!!

Just excellent, fast, simple.

Still waiting for shipment arrival. Payment for the shipment was easy and straightforward.

I thank the lost & found department for such a quick & easy return of my passport. Very courteous & delivered without a problem.

Very helpful! Especially thanks to Jolene S.!

Received by Fedex on Friday a.m..Bravo and great thanks to your organisation!

I am so happy to have in lost items returned and thank you so much for making it happen!!!

Thank you so much for all your efforts in finding and sending my backpack!!!

The Cibola Vista staff was very helpful in finding my lost item and prompt in letting me know how to get it back. They were Great!!

Thank you so much for your help in locating and returning our sunglasses! It is much appreciated.

I work for American and was so excited to receive notification so quickly that it had been found. Thank you for excellent Service.

Thank you! Well done! Just received my clothing today.

amazing staff and so so helpful. D is the BEST!!!

Once again, American Airlines to my rescue. I am as loyal as can be to your airline but you continue to make it easy to do so. This is yet another example of AA going above and beyond for their customers. I can’t thank you enough for reuniting me with my “work” iPad. This device is obviously very important and it’s not lost on AA that it is. Thank you tremendously! JT

Thank you so much!

My husband left his prescription medicine in the nightstand. He didn't realize it until we were home. I called the hotel and spoke with 2 different people, I wish I remembered their names. Both were extremely helpful and professional. You have a good team! :)

WoW! Thank you so much! This sweatshirt was custom made by my students and I was heartbroken at losing it... I am so happy that you've found it and it is on its way back to me! Thank you!

Thanks for help, the item iPad Pro I left it on the airplane is now at home. Martin

THANK YOU for finding my Kindle and returning it. It arrived today (March 31, 2025) via FedEx. FedEx left it out in the rain, but it turns on and seems to be fine. Thanks, again.

AWESOME SERVICE! Thank you!

Can actually in be in awe of your process. Thank you so much following through and getting my purse back! Thank you so much!

I just received my meds and assundry items that I mentioned to you. You did a superb job talking with me and acting accurate Not having my prescription meds made me feel anxious and everything you did made me feel better. I send you and the housekeeping staff a big THANK YOU!

This was such a nice experience and we just wanted to say thank you! It was easy to file the report and we received the nicest message from Onefre (sorry if misspelled) at United Baggage in Detroit that my sons wallet was found! It was extremely easy to go online and pay for the shipping and we appreciate the tracking information! Thank you sooooo much!

Excellent service! Easy to understand and fill out the forms. Thank you!

You guys are awesome. It was amazing yall found it, but even more awesome was how yall got in touch with me and called me. Thanks so much for all you do.

I can't thank you enough for the great job you've done in finding and returning my Kindle. Our flight with United was terrific in every way and I couldn't be happier. Thank you

Excellent service. Very happy.

Very speedy recovery, thank you all very much, great work!

I’ve received my purse. Thank you so very much for your diligence in finding it and for keeping me informed during the process

I was very happy with the service of the lost and found department, its always better when they find your lost item of course but it was a very easy process to start and within 3 days my items were found

You guys are absolute angels. My purse, with all its contents, got back to me (from Austin to Tallahassee) in 24 hours! Wonderful service!

Thank you for finding them.

The pacage arrive! It was very important, so I am very happy that it was found. Thank you very much for your help!

Package arrived as promised, in 2 days. Contents undamaged as you can tell since I am emailing you from my 'misplaced' tablet. Thank you mucho for finding it. We don't realize how dependent we are on the machines until they are gone I think this is the first step in them taking over!!!

Thank you AC Employees who found my bag after 2 weeks lost. Yes, airlines lose bags at times, but this loss was 100% customer fault. I forgot my bag on the plane. I neglected to have a name tag. At 60, I’m still learning. Safety and Best wishes for the spring season. Hannu N.

GREAT service

Thank you…you are the greatest

Extremely helpful and fantastic service!

Excellent service and attention from CLT lost & found department -- namely, Karen.