Thank you for the successful return of my laptop that I left onboard my flight. I give special credit to AA contractor employee Ethan G. from the AA baggage office at ABQ. He demonstrated superior customer service in working with me to track subsequent flights and telephoning DFW gate agents to search for my lost item. This effort was above and beyond the expected service one receives from airlines, and will have a lasting effect on my choice of airlines in the future.
-Troy P.
A passenger of American Airlines - 3/18/2019
Thank you very much for the updates! Great service!
-Serena F.
A passenger of United Airlines - 3/18/2019
The Mirage couldn’t have been nicer. First they went up to the room and found the clothes I had left. Second, they delivered them to lost and found and third, that staff couldn’t have been nicer. Thanks very much. I’m staying there on my next visit.
-Rob H.
A guest of Mirage - 3/17/2019
Appreciate the very quick turn on finding my item and getting it back to me so soon. Really appreciate it, and a load off my back.
-Adam R L.
A passenger of United Airlines - 3/16/2019
Outstanding service by Robyn. She searched facebook, located my son who got me in contact. Her genuine concern and helpfulness was very much appreciated especially since I thought I would never see my Ipad again and since I was still in jet lag fog. Very impressed with the genuine service and really really appreciate it. Many thanks! Caring makes a big difference and I will try to play it forward. What a nice person!
-Stephen L.
A passenger of Hallmark Aviation - DFW Lost and Found - 3/16/2019
I received my iPad yesterday. I just want to express how grateful I am. This is a wonderful way to show the great quality of your airline and of the great pelele who Word there. Thank you very much. God bless you.
-Veronica A.
A passenger of United Airlines - 3/15/2019
Thank you so much for reuniting me with my Kindle. I wasn't sure where I lost it be it on a plane, hotel, rental car, etc. I had given up hope on it being found as it has been 6 weeks but to my astonishment you all found it after all. Thanks for the perseverance. You made my day and I greatly appreciate the awesome service!! Great job folks!
-Steve M.
A passenger of American Airlines - 3/15/2019
Thank you so very much for the swift delivery. The item was my mom's purse and you know how much valuable stuff is in a purse. (cell, credit cards, etc. The price was worth the knowledge that her priceless items were in your hands!!!! Thank you again!!!
-Roxanne O.
A passenger of Hallmark Aviation - DFW Lost and Found - 3/15/2019
The phone was answered very quickly and i was taken care of efficiently
-Bob
A passenger of Celebrity Cruises - 3/15/2019
Conner was outstanding! Thank You Grapevine, Texas!
-Elsie B.
A guest of Great Wolf Lodge Grapevine TX - 3/15/2019
Thank you very much! Very glad to learn that this system works so well and so fast. I am very impressed. Looking forward to receiving my package.
-Linda B.
A guest of Circus Circus Reno - ATTN: SECURITY L&F - 3/15/2019
Your prompt and helpful actions returning my kindle left on the ship was the most outstanding customer service that I could hope for.
-Linda K H.
A passenger of Royal Caribbean International - 3/15/2019
I am so impressed. I did not even realize it was missing till I got your email telling me you had found it. I have been a loyal traveler since 1985 and enjoyed the status of executive platinum for a couple of years but have never appreciated your service and excellence more than today on this issue. Thank you for the great service, you already had a customer for life and this just reconfirms my commitment to AA.Sincerely Brian S.
-Brian S.
A passenger of American Airlines - 3/15/2019
I have received the item that I lost on your flight from SJO to PHX. I am very impressed with the professional effort that AA put into getting my property back to me .I have worked in the Canadian air line industry all my life and have not seen this type of customer dedication. This story will be repeated at many coffee breaks and happy hours.thanks Edward W.
-Edward W.
A passenger of American Airlines - 3/14/2019
Amanda was more than helpful. She went out of her way to get my stuff I left in the room mailed to me. Thank you lost and found. And thank you Amanda
-Mary Jane M.
A guest of New York New York - 3/14/2019
I received this in 2 days after the payment thank you for all your speedy help in my return. I hopefully will get to take another cruise someday and it will definitely be with Carnival Cruise
-Debra W.
A passenger of Carnival Cruise Line - 3/14/2019
Thank you so much for recovering my lost items and returning them so quickly!
-Patty P.
A passenger of American Airlines - 3/14/2019
Thanks for returning my wallet..Was sure I just misplaced it when I returned home..
-Thomas R.
A passenger of Princess Cruise Lines Ltd - 3/14/2019
Felix at the lost and found in Wash DC is extremely helpful. We are so grateful for the time and attention put towards recovering my son's suit.
-Lisa M.
A passenger of Amtrak - 3/14/2019
Thank you so much for returning my bag. Everything was as I had left it. You have a wonderful recovery security dept. Thank you again for your efforts!!
-Jo Ann S.
A guest of Tropicana Laughlin Hotel Casino - 3/13/2019
American Airlines did a phenomenal job of reuniting me with my cell phone. The staff at the terminal were my 1st contact through this process and they were very comforting to me that I would get my phone back. Thank you AA for the great service!
-Renee P.
A passenger of American Airlines - 3/13/2019
Thank you for finding my iPad! I had just about given up!
-Sheila G.
A passenger of United Airlines - 3/13/2019
THANK YOU SO VERY, VERY MUCH FOR FINDING AND RETURNING MY SUNGLASSES ! THEY WERE RECEIVED TODAY, JUST AS YOU SAID THEY WOULD BE. THANKS AGAIN. I REALLY APPRECIATE YOUR CARING AND ATTENTION TO MY PROBLEM.
-SHIRLEY M.
A guest of Beau Rivage Resort and Casino - 3/13/2019
excellent job done Rochelle at the Lexor's lost and found department!! She gets 5 stars!!
-michael N.
A guest of LUXOR Las Vegas - 3/13/2019
I wish I recalled the name of the guy who helped me when I contacted lost and found at RIo. He was SO kind and pleasant and helped me resolve my issue! Employees like him should be given incentives for their excellent work!
-Violet S.
A guest of Rio All Suite Hotel and Casino - 3/13/2019
Thank You , received my hearing aids march 11 appreciate your service , " Thanks Again ".
-Ron E.
A passenger of Air Canada - 3/12/2019
Well done!!!
-James E. A.
A guest of Sunrise Lodge by Hilton Grand Vacations - 3/12/2019
Thank you so much for your help! GREAT SERVICE. Frequent status updates and my package arrived timely, as promised..
-Betty T.
A guest of Caesars Palace - 3/12/2019
Thank you, thank you, thank you! I received my car key, and it is the right one. I am most appreciative of your diligence in searching for it.
-Ruth P.
A passenger of Carnival Cruise Line - 3/11/2019
Thank you, thank you! Purse arrived with credit card
-Adam Starr by Mark S.
A passenger of United Airlines - 3/11/2019
I just want to say how appreciative I am for you finding and shipping our lost luggage. Fast and thorough service.Thanks again!
-Keith L.
A passenger of United Airlines - 3/11/2019
WOULD LIKE TO THANK EVERYONE INVOLVED IN LOCATING AND RETURNING MY KEYS I NOW HAVE IN MY POSSESSION.
-GARY B.
A passenger of Carnival Cruise Line - 3/11/2019
Very pleased that the phone was located and quickly sent to Air Canada lost and found. Follow up very speedy and simple process. Thanks
-Robert S B.
A passenger of Air Canada - 3/11/2019
I can not thank everyone involved enough for the return of my Granddaughters Beats head phones. She left them on her seat when we disembarked in Phoenix to board another plane to Hawaii. She cried of and on the entire trip !When I told her this morning that the wonderful people at American Airlines had found them and they were being shipped back home, she was so excited and grateful!From those who found them on the plane and those who read the form I filled out and those who prepared them to mail back, I thank you for the fantastic service. I am overwhelmed by your care for your customers. Thank you so much for making a 12 year old and her Grandmother very happy!!
-Diana D.
A passenger of American Airlines - 3/10/2019
Great work. Thank you so much. Made losing my item not so bad
-Kenyon H.
A guest of MGM Grand - 3/9/2019
I am very grateful for all the service you are giving me. It is wonderful to have all the support. I had a very quick response and I had information almost as soon as I sent the request. This tells a lot about the airline and the quality of people who work there. Thank you very much.
-Veronica A.
A passenger of United Airlines - 3/9/2019
Wow, first time I’ve ever recovered an item from and airplane. Thanks.
-Larry
A passenger of United Airlines - 3/9/2019
You guys are fantastic in recovering my laptop that I left in the plane front seat pocket, and getting it back to me. The process was effortless, and a total anti-climax to the depressed feeling I had when I realized I lost it and didn't know what to do. The way it should be. Thanks for having this system, that worked.
-Gopalan B.
A passenger of American Airlines - 3/9/2019
The woman I spoke with in the lost and found who had my keys was fantastic and so nice. It is a stressful situation having left keys behind at security. She was awesome to work with and helped me file the claim. Really great.
-Frederick L.
A passenger of American Airlines - 3/9/2019
It’s really amazing that I could get my lost phone after coming back from certain foregin country.Your shipping procedure is easy for me to understand how to use it.Thank you very much.
-Takeshi C.
A passenger of Hallmark Aviation - DFW Lost and Found - 3/8/2019
Linda at the Houston center is fantastic! She was helpful; we were able to follow-up with her. Thank you!
-Rose K.
A passenger of United Airlines - 3/8/2019
Thank you so much, United! You are the first airline that has ever helped in finding our lost items. We are impressed!!! Thank you !!
-Susan M.
A passenger of United Airlines - 3/8/2019
Thank-you so much for finding my tablet. It's great to know that someone turned it in rather than take it. Much appreciated. Thanks again
-Brian G.
A passenger of Air Canada - 3/8/2019
I have never dealt with more sincere and honest people in my life. Thank you so much.
-Mary B.
A passenger of United Airlines - 3/8/2019
Still don’t believe you found it and how quick was to run the process to send it back... you have a loyal customer!!!
-Fellipe F.
A passenger of American Airlines - 3/8/2019
I did receive my item one day later than I paid for. However, my item was located within 24 hours and the communication and process to return was great. I’m very greatful, much appreciated !
-Sara F.
A passenger of American Airlines - 3/7/2019
I have not used American Airlines in the past. I am retired however recently I need to commute a number of times and tried AA.I have to say that so far I am very pleased with the season professional staff and the over al service.
-Frank S.
A passenger of American Airlines - 3/7/2019
Thanks for your help in getting my watch to me. Very helpful Moses.
-Ronald W.
A guest of Revere Hotel Boston Common - 3/6/2019
I got my earring today. Steven in lost and found shipped it to me. I want him to know how much I appreciate what he did. Those earrings were a gift from my late husband. I treasure them so much. Thanks again .
-Colleen H.
A guest of Flamingo Las Vegas - 3/6/2019
Thank you for offering this service. We had a long and stressful day Of travel only to forget a bag at the airport. It was such goood news that we could get it back. This is a great and easy to use service.
-Marnie
A passenger of American Airlines - 3/6/2019
I received my back today. Thank you so much for helping me (Erick).
-Heidi J.
A guest of Great Wolf Lodge Gurnee - 3/6/2019
It took a while for me to find the right person to help me, but the moment Diane Scott started to help me I knew I was in good hands. She helped me get my missing kindle back and was in touch with me the whole time. You are lucky to have someone that attentive working for you!
-Jodie R.
A passenger of American Airlines - 3/6/2019
The Dollar staff was very efficient and I appreciate the return of my sunglasses!
-David W.
A customer of Dollar Car Rental Seattle - WA - 3/6/2019
Hello! Stopping By To Say Thanks so much for locating and shipping to me my left behind Jacket From Charlotte To NY!! In traveling from Charlotte to NY I got a bit lax in not wearing my coat while visiting Charlotte at times. Thus Leaving it behind while waiting to board my flight. So very good to know that AAs Online Lost
-Belinda M W.
A passenger of American Airlines - 3/6/2019
Lupe is there working in the lost and found office! She literally found my jjaket when we r on the phone! Wowww amazing .thank you lupe for your help! I wasn’t even expecting to find my jacket!!
-Rusen
A guest of Westgate Resort and Casino Lost and Found Dept. - 3/5/2019
Thank you so much for your assistance
-Bradley S.
A guest of Cosmopolitan of Las Vegas - 3/5/2019
Great service !! Fast and easy processing !!
-JC
A guest of Pelican Hill Resort - 3/5/2019
Thank you so much!!!
-Joy L T.
A guest of SeaWorld/Aquatica Orlando - 3/5/2019
I would like to thank and acknowledge the United Airlines oerson (i believe her name is Janet) at Dulles Airport for her outstanding service.
-Guylaine R.
A passenger of United Airlines - 3/5/2019
Fantastic service! I left my kindle on the airplane and am delighted that United Airlines has a system in place that was able to locate and return my lost item in less than a week. Thank you very much!
-Shelby S.
A passenger of United Airlines - 3/5/2019
I sent a lost article report... detailed. Thanks to the United Club B6 ... they responded within two hours. I’m elated ! Thanks for your assistance!
-Rita P.
A passenger of United Airlines - 3/5/2019
I forgot my computer on one your flights after waking up last minute and rushing off of it ! You kept me posted every day after I reported it lost and you found it, sent it back to me safe and sound and I am forever grateful for your services !! Thank you American Airlines !!
-Meghane P.
A passenger of American Airlines - 3/5/2019
Thank you so very much for your help!
-Darla M.
A passenger of American Airlines - 3/5/2019
Thank you!!!!!
-Teresa
A guest of SLS Las Vegas - 3/5/2019
Outstanding quick response and they keep me inform..
-Israel P.
A guest of Great Wolf Lodge Southern California - 3/5/2019
Your work is so efficient and your employees are very responsible for their workI never thought they can find the item I lost so soon! Surprised us really! Thank you very much !
-Shijuan L.
A passenger of Hallmark Aviation - DFW Lost and Found - 3/4/2019
MahaloAloha
-Sally P.
A guest of The Westin Princeville Ocean Resort Villas - 3/4/2019
Thank you for finding my iPad!Very good service! to arrange it’s return!
-Donald H.
A passenger of American Airlines - 3/4/2019
Marquita at Dulles (IAD) lost and found was awesome. She got my phone back to me ASAP
-Christina H.
A passenger of United Airlines - 3/4/2019
Thank you for sending my wallet back although I am missing $150.
-Scott G.
A passenger of American Airlines - 3/4/2019
Chargerback was so easy! This is a great app. All hotels, airlines, etc. should have this! Thank you!
-Karen F.
A guest of Double Tree Kansas City Overland Park - 3/4/2019
You made the day for my six year old grandson. He saved his own money and bought the Nintendo game system. He was heartbroken when he realized he left it on the plane. I was extremely impressed with the ease of filing the claim and the speed in which the lost item was found and put on the delivery truck. My son and his wife are taking my grandson on his first cruise, so although he won’t have his game with him, he was thrilled to learn it will be at my house when he returns. Thank you so very much.
-Corinne S.
A passenger of American Airlines - 3/4/2019
We had a great time; a wonderful facility and service. Appreciate the conscientious return of my jacket. Look forward to returning with our grandchildren. Thank you.
-Peggy E.
A guest of Great Wolf Lodge Mason OH - 3/3/2019
What an amazing show of professional and honest housekeeping personnel.!! I could not be more impressed. Also, the process of contacting lost and found and their procedures were quick and efficient. This is very unique in a large American Hotel chain. Please give all these departments my thanks and my deepest appreciation, especially for finding that treasured picture frame of my husband and I !!!!!!
-Debbie F.
A guest of Beau Rivage Resort and Casino - 3/3/2019
Really was worried because I didn't back up device to cloud and could have lost a vacations worth of pics and vids. Chargeback is worth 25 bux shipping.
-Winston
A passenger of American Airlines - 3/2/2019
Very satisfied with American's Lost and Found Department's performance and customer service.
-Raymond C.
A passenger of American Airlines - 3/2/2019
I received my cell phone and I thank you for the helpful and prompt service. Thanks again.
-Shirley B.
A guest of Sands Casino - 3/2/2019
Thank you!
-laurie H.
A guest of Marriott Tucson University Park Hotel - 3/2/2019
Much appreciated. I thought I just simply lost my tablet. The fact you guys found it figured out it was mine and had the descency to return it was awesome. Thank you very much!
-Stefan R.
A passenger of American Airlines - 3/1/2019
Rob in lost and found was very helpful and sent out the items quickly.
-Moshe W.
A guest of Great Wolf Lodge Pocono Mountains PA - 3/1/2019
Curiosity abounds.It would be great to know where my purse came to light. Of course I had begun immediately to notify the companies of the most culpable items, but it was marvelous to have the whole thing back.Thank you very much for the return. It must be a complicated system to return items.
-MELISSA O.
A passenger of American Airlines - 2/28/2019
Thank you, thank you. I truly appreciate the time and effort it took to find my phone.
-Sharon S.
A passenger of American Airlines - 2/28/2019
Great and quick service, I was informed on time about my lost items and quickly have them sent back to me, I thought email communication was going to be slow but it was not at all. Thank you very much for all your help.
-Lourdes G.
A guest of Excalibur Hotel and Casino - 2/28/2019
I appreciate the quick response to my lost article. The process for sending it back to me was quick and easy. thank you!
-Dave B.
A passenger of United Airlines - 2/28/2019
Thank you so much! I am overwhelmed that my lost Kindle was found and is on its way back to me. Your service is wonderful and the email updates were greatly appreciated. Honestly, I thought my Kindle was gone forever. I am very grateful to AA. Next time I fly I know which airline I will check first.
-Nancy Yinger N.
A passenger of American Airlines - 2/28/2019
The attendants in Denver and Kansas City did an awesome job with helping me locate my ipad!
-steve
A passenger of United Airlines - 2/27/2019
Thank you so much for all your help finding my dads Passport. We really appreciate your excellent service
-Lissette V.
A passenger of United Airlines - 2/27/2019
I very much appreciate the phone call and letting me know you had found my Amazon Kindle. I thought it was lost, but the fact you looked it up and found it was me is VERY impressive and appreciated! Thank you!
-Michael W.
A passenger of American Airlines - 2/27/2019
Sharina at DFW Lost and Found was extremely pleasant and helpful. One of the best customer service reps I've ever encountered!
-wade B.
A passenger of Hallmark Aviation - DFW Lost and Found - 2/27/2019
The shipment has arrived. Thank you!
-Birgitta F.
A passenger of Air Canada - 2/27/2019
I am most impressed with your lost and found service. Most happy to get my phone back though FedEx "three days" were more like five days.
-Walter S.
A passenger of American Airlines - 2/27/2019
Items received. Thank you for your diligent follow through
-brent A.
A guest of Moana Surfrider A Westin Resort and Spa - 2/26/2019
Thank you. Everything arrived in perfect condition
-Mary C.
A guest of Wynn Las Vegas - 2/26/2019
I didn’t finish my first thank you! Thank you so much for finding the watch
-Mattie J K.
A guest of Prairie Meadows Racetrack - Casino and Hotel - 2/26/2019
So excited to receive the RR Approved Buliva watch today!
-Mattie j K.
A guest of Prairie Meadows Racetrack - Casino and Hotel - 2/26/2019
Your service has been excellent - found our laptop and kindles and their on the way to us. Thanks
-John W.
A passenger of Hallmark Aviation - DFW Lost and Found - 2/26/2019
Thank you all so much. My kids are not goIng to kill me now since this was their I Pad.
-Rick
A passenger of American Airlines - 2/26/2019
thank you for letting me know the status. so far so good.
-marion W.
A guest of Vacation Village at Weston - 2/26/2019
Francesca Evans is a superstar. She found my iPad and returned it. Thank you.
-Sedlacek J.
A passenger of American Airlines - 2/26/2019
Thank you very much for your prompt response to this situation.
-Keith F.
A passenger of United Airlines - 2/26/2019
Very fast and efficient in response
-Philip O.
A guest of Hilton Grand Vacations Club The Elara - 2/26/2019
I am so grateful to whomever turned my wallet in and would be happy to send a reward if you have a name and address. Thank you to all of the Pack members that were such a big help to me over the phone. Everything was handled so meticulously and quickly! Thank you !!
-Susan R.
A guest of Great Wolf Lodge Grapevine TX - 2/26/2019
I received my lost and found items today( my tablets) thanks to all that was involved in locating them for me thank you so very much.Ruth Harris
-Ruth Y H.
A passenger of Royal Caribbean International - 2/25/2019
Thank you
-John
A guest of Graton Resort and Casino - 2/25/2019
thank you so much for finding and shipping my backpack. the papers inside are very important to me. Your quick response and follow up are amazing , thank you so much
-arnold S.
A passenger of Amtrak - 2/25/2019
Awesome service
-Ricardo C.
A guest of MGM Grand - 2/25/2019
I am very impressed with this service. I flew from Panama to Houston yesterday 2/24/2019. Left my article on the plane. Filed an online report during the layover to Seattle, the confirmation email was awaiting me at home that evening, The found email came to me the morning of the 25th, and late morning on the 25th, it was on its way to me via US postal. That is cool. Thank you.
-Kent C.
A passenger of United Airlines - 2/25/2019
Thank you so very much for finding and returning my daughter’s Samsung tablet. After she left it on the aircraft in Miami, we all thought it was gone forever. You have made a little girl very happy with its return!!! Thank you.
-Roland T.
A passenger of Air Canada - 2/25/2019
the bag you found was full of items precious to me. all replaceable, but the sentimental value could never be redeemed. thank you so much for finding it.
-justin N.
A passenger of American Airlines - 2/25/2019
Thank you so much. I left a gift that I purchased on our stay.... called the lost and found and they were wonderful.... They were very accommodating,,,and my package is on it way to my house! Thank You everyone!
-sharlee M.
A guest of Atlantis Casino Resort Spa - 2/24/2019
So grateful for this service! Fast and reliable, thank you so much!
-Ernest Willeford R.
A passenger of United Airlines - 2/24/2019
I got my phone now. Thank You so much
-Doris T.
A guest of Harrahs Cherokee Resort - 2/24/2019
I received my passport today. Thank you
-Cristina de Queiroz Carrascosa von G.
A passenger of United Airlines - 2/23/2019
Thank you so much. Our flights were fabulous, the attendants attentive and the honesty
-Patrick J N.
A passenger of American Airlines - 2/22/2019
Thanks! My tablet lost at Dallas Fort Worth Airport arrived today!
-ann G.
A passenger of Hallmark Aviation - DFW Lost and Found - 2/22/2019
Thanks so very much! I was so surprised andpleased that my Kindle had been located. And it arrived yesterday---again many thanks!
-Meredith A.
A passenger of United Airlines - 2/22/2019
JIM- thanks for your quick response on this! Have a great weekend!!
-Bill H.
A guest of Cosmopolitan of Las Vegas - 2/22/2019
Thanks for getting my laptop back to me. Your employee William P. is an incredible asset and ambassador for United Airlines. He took the time to research and reunite us with our laptop the loss of which would have been catastrophic.
-JOHN W K.
A passenger of United Airlines - 2/22/2019
Thank you so much to whoever found the wallet. After a great vacation, losing the wallet was clouding the memories. All is well now....thanks to the honest person who turned it in.
-Stephen B.
A passenger of Air Canada - 2/22/2019
i got my lost lab top and IPAD. very efficient work from the lost and found section and thank you very much.
-Qi L.
A passenger of Hallmark Aviation - DFW Lost and Found - 2/22/2019
Thanks for the return of my missing item. I appreciate your efforts!
-Curtis L B.
A passenger of United Airlines - 2/21/2019
Hello to all,I wanted to thank you all for the return of my ring. It came in this morning and it is in perfect condition. Thank you again,Diane Elliott
-Diane E.
A guest of Circus Circus Reno - ATTN: SECURITY L&F - 2/21/2019
Very pleased with the service and the quick turnaround. This was no one's fault but my own so i consider this client service very valuable!!
-Laura S.
A passenger of United Airlines - 2/21/2019
The item was found within 48 hours. I got the item returned to me. I was updated on status. I got a call when item was located if I wanted to pick up or have sent.
-TYLER H.
A passenger of United Airlines - 2/21/2019
I was very impressed with the customer service that I received. Sharon was very patient and understanding. I was also amazed with how fast they were able to locate my lost item and get it sent to me. Thank you!
-Gary H.
A guest of Caesars Palace - 2/21/2019
Thank you for returning our lost i-pad from American Airlines.
-Dennis P.
A passenger of United Airlines - 2/20/2019
THANK YOU, A MILLION TIMES, THANK YOU!!!
-Rhonda B.
A passenger of American Airlines - 2/20/2019
Love the return service everything went smoothly thank you !!!!!
-Steve
A guest of Hilton Santa Barbara Beachfront Resort - 2/20/2019
Thank You! Thank you! Thank You! So happy you have this service and dedicated resources to manage the process of returning lost items.
-Christine M.
A passenger of American Airlines - 2/20/2019
Great service
-Andy K.
A guest of Golden Nugget Las Vegas - 2/20/2019
Received my lost iPad today. THANK YOU!! I am amazed you found it still there at Heathrow. United certainly earned my gtatitude. Thank you again.John
-John L.
A passenger of United Airlines - 2/19/2019
Thanks so much....great service to a very worried couple
-WM.knapp
A guest of Bellagio - 2/19/2019
Great! I didn’t think I would see it ever again. I only wish you could have told me where it was found.Thanks So Much!
-Robert
A guest of Breckenridge Ski Resort - 2/19/2019
Thank you very much for locating my iPad on a plane in Washington DC and returning it in excellent condition
-Ron Y.
A passenger of United Airlines - 2/19/2019
Thank you so much for the return. This is a service that is beyond compare. I was hopeful it could be mailed. This is a great service and meaningful to those who have forgot to pack an item for home and left it in the room. Thanks again for your great service.
-roy H.
A guest of Golden Nugget Las Vegas - 2/18/2019
Thank u !!!
-Jerry E.
A passenger of United Airlines - 2/18/2019
Paul at JFK airport was an amazing help - this guy went out of his way to make our lost and found disaster an experience - that proves there are good people out there that are willing to help in a crisis- Great guy - THANK YOU PAULRegardsMike L.
-mike L.
A passenger of American Airlines - 2/17/2019
Thank you so much for the atention! Ill wait it!
-mateo S.
A guest of Hilton San Francisco - 2/17/2019
Very efficient. Thanks for shipping my lost iPad.
-Thomas T.
A passenger of United Airlines - 2/17/2019
Simply amazing. Within 20 min the entire process to get my item back was done. Easiest and most convientent customer service interaction I’ve had in a long time..... maybe ever. Thank you!!
-Loren M.
A passenger of Hallmark Aviation - DFW Lost and Found - 2/15/2019
Got my idem. Thank you for the great and professional work. I’m very happy.
-Maria L.
A passenger of Princess Cruise Lines Ltd - 2/15/2019
very grateful this service and especially the agent online help me complete the report submission and the United agent in EWR found my passport. they found it in 2 hours.
-Minzi R.
A passenger of United Airlines - 2/15/2019
Thanks for finding my jacket and sending it to me . Also, despite the weather, we really enjoyed our stay. Hope to be back.
-Charles Lance H.
A guest of Holiday Inn Club Vacations South Beach Resort - 2/15/2019
So impressed by United Airlines’ lost and found at Newark Airport. They tracked me down, emailed, and called me to let me know i left my license at the airport. Fortunately they were able to FedEx overnight it to where I am and just received it! Thank-you so much!! Such wonderful customer service!!!
-Amanda D.
A passenger of United Airlines - 2/15/2019
Nice
-Fatma nurhan Y.
A passenger of MSC Cruises USA - 2/15/2019
Nice service
-Fatma nurhan Y.
A passenger of MSC Cruises USA - 2/15/2019
Thank you very much United! Your support in returning phone is efficient, effective, and much appreciated! Feeling like someone cares is priceless! New favorite airline!
-Lynn D.
A passenger of United Airlines - 2/15/2019
Excellent service. Made our screwup a pleasure to solve!
-Tom M.
A passenger of Air Canada - 2/14/2019
Freaking awesome. That is service. Thanks hilton tuscany for having my back. Cheers.
-Zeppelin D.
A guest of Hilton Grand Vacations Tuscany - 2/14/2019
Great help and honesty. Thank you.
-Frank L.
A passenger of American Airlines - 2/14/2019
Thank you very much!
-Paul D.
A passenger of United Airlines - 2/14/2019
Thank you for the quick turnaround in locating my item and getting it shipped back to me. Great service!
-David K.
A passenger of American Airlines - 2/14/2019
Than k you thank you thank you
-Sean D.
A passenger of American Airlines - 2/14/2019
Thank You!!! Thank You!!! Thank You!!!
-Omaira K.
A passenger of American Airlines - 2/14/2019
Thank you for returning my items promptly
-Robert E.
A passenger of American Airlines - 2/14/2019
I am very grateful for the great time and room at the MGM Grand, and the awesome assistance in returning my lost item. Although there is no real monitary value to the item, it is important information I need. Your team’s thoughtfulness is appreciated helping me get it back. Thank you very much. I look forward to my next stay at your hotel. Allen Nichols
-Allen N.
A guest of MGM Grand - 2/13/2019
I am very pleased that the employees at the Grand Sierra are integral. I left some property in my room (which I never do!) and housekeeping turned it into lost and found for me. The proiperty I left was a gift from my daughter and I am so happy to have it returned to me. Please thank housekeeping assigned to my room (1475).
-Jeni G.
A guest of Grand Sierra Resort - 2/13/2019
Many thanks for the continued communication, I have my computer back
-Anna S.
A passenger of American Airlines - 2/13/2019
Best service I have ever had in my life from a lost and found department. Made the claim, 5 minutes later someone called they found a SIMILAR item, I had to proof this was in fact my own. Awesome security.
-Jonathan J E.
A passenger of American Airlines - 2/12/2019
Thank you so much for finding my wallet. I really appreciate your efforts. I totally enjoyed my cruise. Would love to do it again sometime!-Debbie G
-Debbie G.
A passenger of Princess Cruise Lines Ltd - 2/12/2019
Brilliant service! Laura
-Laura C.
A passenger of American Airlines - 2/12/2019
United has been very responsive to my lost item ,hoping to have it back soon.Thank you
-Alan S.
A passenger of United Airlines - 2/12/2019
Excellent service! It took you less time to track down my lost cell phone than it did to look up your phone number to inquire. I can't thank you enough!
-Jeff W.
A passenger of American Airlines - 2/12/2019
Thanks for all your help!
-Elizabeth O.
A passenger of American Airlines - 2/11/2019
I was EXTREMELY happy with this service.
-Dadrien J.
A passenger of American Airlines - 2/11/2019
Thank you for your quick response and efficient information processing. Needless to say, I am very pleased to know my phone is on its way!!!
-Elizabeth A.
A passenger of United Airlines - 2/11/2019
We got great customer service. They found our phone, sent us instructions and then shipped it out quickly. Thank you!
-Marc C.
A passenger of American Airlines - 2/11/2019
Thank you, I am so happy that you found my purchases. Thankful that someone turned them in. I appreciate Your quick attention. Thanks again!
-Sherry W.
A passenger of Celebrity Cruises - 2/11/2019
On 2/1/2019, I received a phone call from Ann in the United Lost and Found department. Ann was enthusiastic about having located my lost item and extremely helpful in ensuring my lost item was able to be returned to me. Above all else, I want to suggest that I believe Ann loves the aspect of her job that, as it did for me, she loves her work and provids the very best sense of care when relieving the concerns associated with losing an iten while flying ona United flight! KUDOS to Ms Ann! You have a gem of an employee working for you!!
-Lorraine B.
A passenger of United Airlines - 2/10/2019
You found and returned my lost bag so quickly, and kept me informed the whole way. You also responded promptly to my email inquiries. I feel safer traveling, knowing that if I lose something and report it, someone will actually be diligently trying to locate it. Thank you so much, having my lost bag and glasses back really has made my day (and, my vision!)
-Anique C.
A passenger of American Airlines - 2/8/2019
Wallet arrived today. Thank you.
-Anne S.
A passenger of Royal Caribbean International - 2/8/2019
Thank you so much for retriving my item
-vickie S.
A passenger of Carnival Cruise Line - 2/8/2019
This was really an inconvenience for me, traveling, beginning my vacation and loosing my ID's. Really unsure where I had lost them...I cannot thank your crew members enough for finding and returning my items. With all the high alert for security, fraud and other crimes of personal interest it is good to see some people are still concerned about others. For what happened to me and easily happen to some else. So still with great gratitude, Thank You.
-Anthony S.
A passenger of American Airlines - 2/8/2019
Thank you for the update. I appreciate your efforts. I look forward to the wallet being returned.
-John P. H.
A passenger of Royal Caribbean International - 2/8/2019
Hi Chargerback.com Fedex delivered my iphone today. Thanks you so much for finding and returning my iphone, there are no words to describe my happiness when i received the email announcing that you have found my lost item.I am very impressed by your excellent service, It took only one week from the day i sent the lost and found report to the day i received my lost item, on top of that i received update every day. I am so lucky!! Thanks you again for your excellent service. Thi Thu Cuc, Ha
-Thi Thu Cuc H.
A passenger of United Airlines - 2/7/2019
Nicole could not have been nicer or more efficient. She was amazing I received my items the next day without any problems. She was great!!!!
-Barb K.
A guest of Hilton Hawaiian Village - 2/7/2019
I would like to thank the person who found all my jewelry. It was a gift from my Mom before she passed away. So thank you. It should be at my house this Saturday. God Bless and thank you Penny.
-Penny S.
A passenger of Carnival Cruise Line - 2/7/2019
You guys are the best!! Thank you so much!!!
-Phillip L.
A guest of Vail Mountain Ski Resort - 2/7/2019
Thank you SOOOOOO much! Robin is very happy to know her phone was found and is on its way to her. You were quick and efficient! Your help was greatly appreciated!
-Joan D.
A passenger of American Airlines - 2/7/2019
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- 2/7/2019
So pleased with all the updates and the diligence you took in finding my iPad! Thanks so much!!
-Michelle R.
A passenger of United Airlines - 2/7/2019
Julie at SFO was great in getting my lost iPhone returned to me. Thank you.
-Susan C.
A passenger of United Airlines - 2/7/2019
Thank you for the update.
-Anne S.
A passenger of Royal Caribbean International - 2/7/2019
Thank you I'm glad to you found that.Becouse I had started to give up on that.I am looking forward to that arribePlese say thank you to your stuff.
-Wataru H.
A passenger of United Airlines - 2/6/2019
Very good service. Thank you.
-Larry W.
A guest of WDW Swan and Dolphin Resort - 2/6/2019
No problem! I’m just grateful you guys found it. It has a lot of sentimental value to me.
-Phillip E.
A passenger of Royal Caribbean International - 2/6/2019
I was very impress with everyone I talked to at AA charlotreyand my concern about misplacing my passport they were very polite and everyone genuinely wanted to find it and they did big thankyou to all fly American always I have been a loyal platinum member
-Kiritkumar C.
A passenger of American Airlines - 2/6/2019
Outstanding service. Updates are frequent. Shipping is immediate on found articles. Very happy and very relieved customer here.
-Kevin M.
A passenger of United Airlines - 2/6/2019
I reported that I lost my airbuds on the plane and they find them and returned them to me. Excellent service!
-Saradilia
A passenger of United Airlines - 2/5/2019
Thank you Julie in SF Lost and Found for your efforts in returning my IPad. You provided such great service. Very professional in going the extra mile to make sure I got it back.
-Edward K.
A passenger of United Airlines - 2/5/2019
Many thanks to your employees who did a great job during this process. Thank you!
-Steve M.
A guest of Red Rock Casino Resort Spa - 2/5/2019
Thank you so much for finding my nook I’m such a timely manner! So very much appreciated :)
-Rebecca L.
A passenger of United Airlines - 2/4/2019
Thanks for the great service
-James M.
A passenger of American Airlines - 2/4/2019
Thank you so much for your proactive efforts to return my device!
-Steve R.
A passenger of United Airlines - 2/3/2019
I am beyond ecstatic! This is a renewed faith and trust in professional decency and honorable fellow human beings. American Airlines you are the The Best of the best , and i am an experienced and faithful customer ! Thank you .
-Dawn M.
A passenger of American Airlines - 2/2/2019
Thank you, the prompt return is much appreciated
-JIM M.
A passenger of United Airlines - 2/2/2019
Received my phone today. Thank you TSA. Lost and found departure very courteous and helpful.
-Bernard V.
A passenger of Hallmark Aviation - DFW Lost and Found - 2/1/2019
Excellent service and response and delivery time!!
-Donna j B.
A guest of Hilton Orlando Lake Buena Vista - 2/1/2019
Y’all are amazing! Two hours after submitting my lost ticket you responded with a found. Terrific customer service and I’m so grateful. Thanks!
-Catherine B.
A passenger of American Airlines - 2/1/2019
I can’t beleive the item made it to lost and found! This was an Apple laptop, not a cheap one. Someone did the right thing by turning it in. I truly believed it was gone! Thank you so much American for getting back to me!!
-Travis B.
A passenger of American Airlines - 2/1/2019
Wonderful job. You guys are great! I never thought it would be found. Keep up the great work. Thank You
-Robin P.
A passenger of American Airlines - 1/31/2019
Thank You for helping us to get back Peggy's wallet. It come today. Again thank you. You guys are awesome. David Peggy F.
-David F.
A passenger of Carnival Cruise Line - 1/31/2019
Fantastic service. Never thought I would see my tablet again. Thank you so much!!
-Deborah D M.
A passenger of Hallmark Aviation - DFW Lost and Found - 1/31/2019
a job well done, thank you so much
-harry M.
A passenger of United Airlines - 1/31/2019
Thank you thank you I have receive it Thank the lord and you people
-Saul S.
A passenger of American Airlines - 1/31/2019
Dear.I certainly received my lost wallet on Jan. 25th.Thank you for your kindness help.Regard.
-Michimasa I.
A guest of LUXOR Las Vegas - 1/30/2019
Thanks very much for safely returning Graces items!!
-Don
A guest of Beau Rivage Resort and Casino - 1/30/2019
Thanks very much for safely returning Graces items!!
-Don S.
A guest of Beau Rivage Resort and Casino - 1/30/2019
Your overall service is awesome!!! I give your service 5 stars out of 5 stars!!!
-Nyekan C.
A passenger of United Airlines - 1/30/2019
Excellent communication and response. Very pleasant result, item found, thank you
-David S.
A passenger of United Airlines - 1/30/2019
The sheer speed of my item being found, and sending it to me, is astounding. Thanks!
-Gil E.
A passenger of American Airlines - 1/30/2019
Thank you for your excellent service! It was frustrating to know that I left items behind, but James reassured me that all of my items were accounted for. He was professional and kind. Thank you! My items were shipped the next day and we're received soon after in good condition. Great experience, but I'll definitely be double-checking the drawers in the future!
-Cheryl W.
A guest of Ballys Las Vegas - 1/30/2019
Excellent attention during the process!! Thank you!
-Esmeralda Gonzalez G.
A passenger of Hallmark Aviation - DFW Lost and Found - 1/30/2019
Outstanding service.Immediate response to enquiries and resolution in a professional and timely basis.Thanks to all the team at DFW Lost and Found
-Peter G.
A passenger of Hallmark Aviation - DFW Lost and Found - 1/30/2019
I couldn't be more impressed with U ites and. Their lost and found system. My iPad was found within hours and I was contacted immediately. In addition, they made it so convenient by being willing to shop it promptly to my hime instead of having to travel to the airport to claim it.
-Robkn B.
A passenger of United Airlines - 1/30/2019
Please recognize Alvaro at Wilkes-Barre/Scranton International Airport for his tireless persistence to ensure my company-issued iPad was returned to me. Not only did he leave me a voicemail to notify of his recovery of this device within a handful of hours, he also gave me crystal clear instructions on how to file on United’s lost
-David Van G.
A passenger of United Airlines - 1/30/2019
I’d like to recognize the lost and found American Airlines clerk at the El Paso Airport - sorry I didn’t get her name in my excitement. I would also like to especially thank Mr. Bruce White who went above and beyond to locate and return my iPad. Thank you, I prefer American Airlines, but with employees like these, you’ll be my first choice for me and my family. God bless, Linda.
-Linda A.
A passenger of American Airlines - 1/29/2019
Air canada staff have gone beyond what one would expect in retrieving my electronic device, it is s critical tool for my business. A staff member who was on the same flight assisted me by contacting the arrivals inVancouver to get them to check on my device which I left on the flight from the first leg of my journey. He assisted me in filing a claim for lost and found and I am sure being prompt helped to ensure the return of the device. Thanks to the thoughtfulness of this individual I have just been notified that I will be getting it sent to me tomorrow. Wonderful job and thank yo!
-Rutg W.
A passenger of Air Canada - 1/29/2019
You people made my day I’m anxious to get back my passport Thank you so much Special thanks to the lost n found department god bless you
-Saul S.
A passenger of American Airlines - 1/29/2019
WOW I can’t believe I’m getting my iPad returned to me! I thought for sure it was a lost cause and had been stolen. THANK YOU SO MUCH! You made my week!!!!
-Lindsay Y.
A passenger of American Airlines - 1/29/2019
I never thought I would see this again! Thank you so much!
-Oren G.
A passenger of United Airlines - 1/29/2019
I can’t thank you enough for finding and sending my daughter’s lost items. We never thought we’d get them back. You guys are great!
-Cecelia K.
A passenger of American Airlines - 1/28/2019
Thank you so much for finding and returning my laptop. I had so much non-replaceable data, photos and even a book I was writing. Thank you for taking the extra effort to get it back to me.
-Barbara H.
A passenger of United Airlines - 1/28/2019
The service I received was great everyone was very helpful. Mr Berry D. was very professional and acted concerned about my property. He did an outstanding job. My property was only two pillows but the my pillow was expensive and was a gift from my wife. The thin pillow my wife had when she was a little girl it means a lot to her. Thank you very much for all you did to return our property. Thank you Berry D.
-Jerome L C.
A guest of Great Wolf Lodge Georgia - 1/28/2019
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- 1/28/2019
Thank you so much for notifying me about finding my ring. I appreciate the honesty of your staff for turning it in.
-Alice B.
A guest of Hotel Mazarin - 1/27/2019
Fantastic service from start to finish
-Alan F.
A passenger of United Airlines - 1/27/2019
I really appreciate your quick follow up and getting back to me! So glad you were able to find my checkbook ! I appreciate the great customer service
-Ruth Ann B.
A passenger of American Airlines - 1/27/2019
Amazing people very helpful and responsive to helping me retrieve an iPad left at airport lounge. Really appreciative of their professional manner
-Karole M.
A passenger of American Airlines - 1/27/2019
I am impressed by the way you handled my lost item. I was constantly updated on the progress and when an agent called me to let me know they had the iPad, she was very helpful and a pleasure to spoke with. Thank you for resolving my problem so efficiently.
-Stephanie E.
A passenger of United Airlines - 1/27/2019
Very satisfied
-Rina P.
A passenger of American Airlines - 1/26/2019
Kevin in your lost and found dept gave me fantasic support when I left my hearing aids in my hotel room. He is a big credit to your organization.
-RONALD S.
A guest of Golden Nugget Las Vegas - 1/25/2019
I got my tablet back today. I recommend American Airlines to family, friends and everybody else for the excellent job done in finding my lost item and their great job they do from beginning to end. from the time you schedule your flight until you arrived to your destination and especially in finding your lost item. Thank you
-Nancy D.
A passenger of American Airlines - 1/25/2019
Marteen, acting Manager at United Airlines examplified Teir 1 customer service. He both confirms and reinforces my loyalty to United. Please promote him: Your business will thrive. Douglas L.
-Douglas L.
A passenger of United Airlines - 1/25/2019
I would like to thank you for finding my wife's phone and shipping it so quickly.
-BOBBY O.
A passenger of American Airlines - 1/25/2019
Great service! Amazing that my item turned up after having been lost 2 months ago. United Airlines kept after it and has my thanks!
-Robert T.
A passenger of United Airlines - 1/25/2019
Thank you! Thank you! Thank you! I thought my wallet was probably gone forever but someone from my flight came through and turned it in. I am beyond thrilled and grateful!
-John A B.
A passenger of American Airlines - 1/25/2019
Excellent work thanks!!!
-Kathryn S.
A passenger of Amtrak - 1/25/2019
This is so awesome you guys found my CDL and contacted me. Thank you so much!!!
-Travis L.
A passenger of United Airlines - 1/24/2019
The process was very easy to do. Alisha H. was super friendly and contacted me almost the next day about my prescription glasses. We were able to identify my glasses and had them on their way to me within 2 days of being lost! I’m very grateful for the care Alisha took in handling my request!
-Wade G.
A passenger of American Airlines - 1/24/2019
Thanks for your help
-gerald C.
A passenger of American Airlines - 1/24/2019
Excellent response in finding lost article who excellent communication. Thank you
-Erik P.
A passenger of United Airlines - 1/24/2019
Many thanks to all for retrieving my KINDEL,my stupid mistake. I’am so impressed with UAL finding this item! Thankyou to all. Ric R.
-Capt(Ret) Richard R.
A passenger of United Airlines - 1/23/2019
As an American Airlines employee, I am truly delighted to work for a company that stands by their comment to provide outstanding customer service.
-Edward Bradford J.
A passenger of American Airlines - 1/23/2019
Tammy V. found my items by identifying my screensaver. She was a bright light in what seemed to be a lost cause. She searched when others had repeatedly answered no, after 2 weeks of looking. She was kind and even jubilant when she identified my lost ipad. It is irreplaceable to me and you have an irreplaceable employee in Tammy! Hope you are able to appreciate and reward such integrity. Thank you! Ann B.
-Ann B.
A passenger of American Airlines - 1/23/2019
Great service! Prompt and efficient!
-Ylda Adelayda P.
A guest of Bellagio - 1/23/2019
John at Lost and Found was very professional and have a great knowledge of what he do. He was very friendly.Retrieving our lost items was very smooth process. Hope that it will arrive to us in great condition. Thank you John and hope this great review make it to your supervisor or manager for you to be recognize of how great you do your job. I will let you know when we got out items in the mail.
-Rema H.
A guest of Ocean Resort Casino - 1/23/2019
Nothing beats persistence
-Dennis H.
A passenger of United Airlines - 1/22/2019
I would just like to say how happy and pleased I was with the staff of the Mystic Dunes Diamond Resort staff throughout this process. Justin Flu who is with the security department was especially helpful. Justin was very responsive and helpful to me and answered all of my questions and was great to deal with. Thanks so much to Justin and his support staff.Chris
-Chris L.
A guest of Mystic Dunes Resort and Golf Club - Diamond Resorts - 1/22/2019
I cant tell you what a relief it was to hear AA found my iPad. 5 Stars to AA Lost
-Melissa D.
A passenger of American Airlines - 1/22/2019
YOU ARE THE BEST!!!!!! I thought it was lost forever, Thank You, Thank You!!!!!!!!!!!!!
-Constance V.
A passenger of Princess Cruise Lines Ltd - 1/22/2019
I am so impressed with the service I received regarding the item I left on a United airlines flight. The reporting process was easy to follow, the response was quick and I liked being able to track my item, which arrived so quickly! Thank you so much!!
-Janet R.
A passenger of United Airlines - 1/21/2019
Thank you so much for professionalisms and efficiencies
-Katheleen P.
A guest of Hilton Atlanta - 1/21/2019
I received my Shirts today Thank you!!
-Claudia R.
A guest of Excalibur Hotel and Casino - 1/21/2019
Amazing customer service. Representatives were patient, understanding and very willing to help.
-David F.
A passenger of Hallmark Aviation - DFW Lost and Found - 1/21/2019
Thank you for your return of my wallet.... Great Service
-Sandra B.
A passenger of American Airlines - 1/21/2019
I received my glasses. Thanks so much for mailing and finding them.
-Mary E.
A guest of Yellowstone National Park Lodges - 1/21/2019
Very appreciate your concern to get my backpack to me as you did!
-Dennis H.
A passenger of United Airlines - 1/21/2019
Left my phone at Cleveland Hopkins Airport on a Saturday on my way to Newark. Spoke to United customer service in Newark when I arrived and explained the situation.Long story short...my phone was found and returned to me by Tuesday. United staff every step of the way were courteous, professional and effective.Thank you...Peter Locuratolo
-Peter L.
A passenger of United Airlines - 1/20/2019
My wife and I flew on AA 3 from JFK to LAX on 1/19/19. The service was outstanding. Unfortunately, my wife left her raincoat at TSA. An AA attendant ran from the gate to TSA to try and find the coat. TSA had found it but it was too late to make the flight. Today, AA Lost and Found called me about filing a lost report and shipping the coat to us in California. I am very impressed that the attendant ran to TSA and that Janet in AA Lost and Found called. Both instances showed personal initiative and a commitment to customer service. Thank you.
-Robert H S.
A passenger of American Airlines - 1/20/2019
You have been very helpful!!Thanks so much for taking the time to send me my passport so quickly.
-Apolinaria C.
A passenger of American Airlines - 1/19/2019
Thanks for the prompt action on getting my wife's kindle return to her. When she returned home she was not aware that she had lost it until I received your email. Again thank you. Larry
-Larry M.
A passenger of American Airlines - 1/19/2019
I am a BA flyer and flew AA to SanFran. Great experience and you have restored my faith in the “system” by finding my laptop. Thank you.....and I will choose AA when I can. Dave Stueber.
-David S.
A passenger of American Airlines - 1/19/2019
Thank you very much for this INFORMATION, and for the seriousness of the MSC Coy
-Francis G.
A passenger of MSC Cruises USA - 1/18/2019
This United Airlines Lost and Found service was excellent at getting my lost medications to me. The personnel were friendly and efficient and the online process was a breeze. I received my lost medications in a timely manner.
-Jim E.
A passenger of United Airlines - 1/18/2019
Thank you so very much for returning my jacket. It means so much to me.
-Terri D.
A guest of Holiday Inn Club Vacations Williamsburg Resort - 1/18/2019
you rock!!!
-Steve R.
A passenger of United Airlines - 1/18/2019
Very appreciative that American was able to locate my business iPad when I left it on my AA flight. Thank you for the quick response and getting the iPad returned to me.
-Heston P.
A passenger of American Airlines - 1/18/2019
Extremely fast and professional on lost items. Thank you for finding mine.
-Claudia
A guest of Mirage - 1/18/2019
Great that you send it
-Hendrik G.
A passenger of Air Canada - 1/17/2019
Thank you for your rapid notification re my lost backpack! Your entire process for notification, selection of options to get my backpack back and the swift path to arrange delivery was excellent. Your service was efficient and simple. Thanks!
-Terry H.
A guest of Westin Kaanapali Ocean Resort Villas - 1/17/2019
Thank you for finding my wallet and sending to me. I'm so very grateful!
-Barb G.
A passenger of American Airlines - 1/17/2019
My daughter lost her IPad on a flight from Toronto to London. I really had given up hope that I would ever have it again. To my total surprise, three weeks after it was lost, we got an email from chargerback saying that the ipad had been found and that we could have it shipped to us. We paid the very reasonable fee and in less than 24 hours , the iPad arrived! Thanks Air Canada and Chargerback!! My daughter is so happy!
-Lidia A.
A passenger of Air Canada - 1/17/2019
Excellent service, in 24 hours I received the call from a lovely lady telling me she has my backpack, everything there. Next day my pack is Fedex to me. Excellent, so thankful, love the system. Thanks so much!!!!!!
-Juan V.
A passenger of United Airlines - 1/17/2019
Thank you for being diligent in returning my small suitcase to me intact. Everything is present and accounted for. It arrived at 2.05 pm 1/16/19. Thank you again.
-Fedricka C.
A passenger of MSC Cruises USA - 1/16/2019
You guys rock!! I honestly didn’t think I’d see my telephone again. Thanks you so much!!!
-Ricki S.
A passenger of American Airlines - 1/16/2019
thank you for not giving up and continued looking...
-Carol B.
A passenger of American Airlines - 1/16/2019
Thank you so much for finding my sons phone and returning it!
-bindubal k B.
A passenger of American Airlines - 1/16/2019
Thank you so much for your service.Lost item arrived much sooner than I thought.
-yuko A.
A guest of Hilton Grand Vacations Club Las Vegas Boulevard Suites - 1/15/2019
When the iPad was found two weeks after being lost company was quick to notify and send. Thank you
-Daunalee Z.
A passenger of Air Canada - 1/15/2019
Thank you.
-Teryle W.
A passenger of United Airlines - 1/15/2019
Thank you so much for the follow up on my lost wallet/purse. It has saved me so much time and trouble to not have to request new passport etc..... Love my American Airlines...
-Sandra B.
A passenger of American Airlines - 1/15/2019
Thank you for finding and shipping my lost item!!
-Sara C.
A passenger of United Airlines - 1/15/2019
American kept in touch with me every week and eventually found my prescription glasses left on the plane, cant thank them enough!
-Creighton
A passenger of American Airlines - 1/15/2019
I would like give one of my Executive Platium regonition coupls to the super nice lady at lost and found Charlotte. She went above and beyond to help me on this one. How can I do this?!! Thanks
-frank M.
A passenger of American Airlines - 1/15/2019
Aspetto con ansia. Grazie
-Antonietta Lucia P.
A passenger of MSC Cruises USA - 1/15/2019
We received my husbands lost items today and want to tell you how grateful we are for the fantastic service and help we received from Harrah's employees in this stressful time. Again please accept our thanks.
-Sandra S.
A guest of Harrahs Resort Southern California - 1/14/2019
Thanks so much for keeping our products safe and for sending us a notification email. The company is very thankful with your services.
-Santiago C.
A passenger of American Airlines - 1/14/2019
I was a little concerned not being able to speak to a real person when I found I did not have my Kindle. But low and behold 2 days later I was notified it was found and was easily made arrangement for return . I received it 2 days later. Thank you so much!!! have been so lucky in finding things and Amtrak made me believe that there are many more honest people than in this world than we think!!Thanks again
-bobbie
A passenger of Amtrak - 1/14/2019
Very pleased with your service. It was a pleasant surprise to be greeted by your message that you found my hearing aids and made it easy to get them back to me. Thank you.
-Martin J.
A passenger of American Airlines - 1/14/2019
I have received my lost items found. In fact I forgot about a shirt that was also sent.I appreciate prompt service and return of my lost items
-Purushottam N N.
A guest of Crystal Mountain - 1/14/2019
I commend George and the staff at the Residences for locating my reading glass and book. They were mailed to me and I now have them in my possession . Many thanks, Jack
-John A.
A guest of New York Hilton Midtown - 1/13/2019
Thanks guys. I received the package. You are great.
-Anton P.
A guest of Moana Surfrider A Westin Resort and Spa - 1/12/2019
Thank you. Very considerate of you
-Joe L.
A passenger of United Airlines - 1/12/2019
I got all my stuff back. Thank you for your prompt assistance. It worked realt well.
-Anna L.
A passenger of American Airlines - 1/12/2019
Very impressed with communication keeping me informed. Thanks a million for locating and returning my item. Your post cruise system is great. Thanks Carnival Cruise Line, you are great. Thanks again.
-Marjorie S.
A passenger of Carnival Cruise Line - 1/12/2019
I am amazed at your organization for getting my purse back to me. Incredible service! Thank you so much!
-Barbara R.
A passenger of American Airlines - 1/11/2019
Thanks for your quick response and sending it so fast! I really appreciate that I will have it back soon...
-Olivia M.
A passenger of United Airlines - 1/11/2019
the person who attended me has given me an excellent service, many thanks to the people who found my lost items as well as the lady who took care of me during the process of sending the package to my house
-Federico V.
A guest of Westgate Vacation Villas - 1/11/2019
Excellent reactivity from your team... the gate agents especially at C23 in Dulles for my IAD-ORD flight to try to get my items before i left the airport. Thank you so much to you all!!
-Marina M.
A passenger of United Airlines - 1/11/2019
My tablet arrived today, safe and in working order. Thank you USPS and United Airlines for retrieving and returning this to me.
-Grant B.
A passenger of United Airlines - 1/10/2019
Thank you so much for finding my laptop and sending it back to me. You guys are awesome
-Shaun L.
A passenger of American Airlines - 1/10/2019
Thank you. Our package arrived
-Mr william C.
A guest of HGV at Craigendarroch - 1/10/2019
My pillow arrived here on time yesterday-Jan. 8, 2019. Thanks for the prompt attention and result!
-Margaret C.
A guest of Embassy Suites Georgetown/Grand Vacations District - 1/9/2019
Thank you for all the updates and getting my Kindle back home!!!
-Vicki N.
A passenger of American Airlines - 1/9/2019
Thank you so much for your great collaboration. All good!Sincerely,Carmen P.
-Carmen P.
A guest of Four Seasons Hotel - 1/9/2019
Thank you for helping me find my ID! It’s a huge relief to get it back in my possession. You’re amazing.
-Heather C.
A passenger of American Airlines - 1/9/2019
What a great lost and found system. Thank you so much for finding my item!! I fly American most of the time now and you guys treat us well!
-Jennifer A.
A passenger of American Airlines - 1/9/2019
I received my package in the mail today and I was pleased with your service in the return of my granddaughter’s gold pass along with her gift card. Thank you for the prompt service.
-Regana
A guest of Six Flags Over Texas Security Lost and Found - 1/8/2019
I just wanted to let you know how happy my tablet was found and located. I received a few texts advising they had not located it, and then today one saying you did locate it. One happy customer now!! Thank you for all the hard work!! Much appreciated!
-Karen H.
A passenger of American Airlines - 1/8/2019
I am very pleased with this process. It was effortless, prompt and correct. I really didntHold out much hope in getting them back. IReally like these frames. Thank you for such great service. The whole process was done inLess than 25 hours. I am impressed.Barbara S.
-Barbara S.
A passenger of Royal Caribbean International - 1/8/2019
Thank you for sending item.
-Riri T.
A passenger of United Airlines - 1/8/2019
Please accept my sincere thanks. Although we haven't yet received our son's iPad (and i will let you know when we do), I am extremely grateful to you for having pursued and retrieved it. I honestly had almost no hope at all that we would find it. Thank you VERY much. Sincerely, PK
-Patricia K.
A passenger of United Airlines - 1/8/2019
Thank you SO MUCH for returning my credit card wallet to me after it was lost in Portland, Maine.
-Barbara M.
A passenger of American Airlines - 1/8/2019
thank-you for helping me to find my item,
-victor F.
A passenger of Royal Caribbean International - 1/8/2019
Thank you for returning our mirror. We give your name to all our friends here in Eugene. You are the best!
-James L.
A guest of Portland Paramount Hotel - 1/7/2019
Thank you so much That was remarkable and very efficient in finding my jacket. I have received it by Fed Ex already.
-Edward S.
A passenger of American Airlines - 1/7/2019
I left my wedding ring at the hotel when I checked out on 12/31/18. I did not realize that my ring was missing until I was boarding the plane to come home to Houston. I called Luxor on 1/2/19 and spoke with Dina at Lost and Found. The maid who cleaned my room found my ring when she was cleaning the room and turned it in. Dina had my ring in her possession! After completing the required paperwork online, my ring was in the mail that day! Thank you to the Luxor housekeeping for finding the ring and turning it in. Thank you to Dina for being understanding and so very prompt in sending my ring back to me. This ring belonged to my father and obviously has much sentimental value!
-Boris P.
A guest of LUXOR Las Vegas - 1/7/2019
Thank you so much! This seems to be a very effective system - it's been easy to navigate and I appreciate the updates and quick shipping.
-Shay Ralls R.
A passenger of American Airlines - 1/7/2019
I want to commend Lee K. for the outstanding work he did to return my ipad. He was extremely efficient, kind and courtious. He went beyond to return my idem to me. Outstanding job!!! Someone who is good at the small things will do good with the big things!
-Priscilla P.
A guest of DOUBLETREE SEATTLE AIRPORT - 1/7/2019
The rooms are very nice at this price. The most importantly. I lost one item and found after calling them. Many thanks for that.
-Suparno B.
A guest of Westgate Historic Williamsbug - 1/7/2019
Just want to thank you for finding my passport and returning. I appreciate that very much. This was mt 2nd cruise with Carnival and was very pleased. Again thank you!!
-Diane B.
A passenger of Carnival Cruise Line - 1/7/2019
This has been the most AWESOME Customer Service experience I have encountered.
-Valery L.
A passenger of American Airlines - 1/7/2019
Thank you for your prompt response and attention. Thank you for a job well done!!!
-Irene G.
A passenger of American Airlines - 1/7/2019
United and the representative that takes care of lost items was wonderful and very impressive thank you Lou Anne P.
-LouAnne P.
A passenger of United Airlines - 1/6/2019
Thank you so much for the prompt return of my briefcase. The whole experience was efficient
-Susan A C.
A guest of Embassy Suites Tampa - 1/6/2019
I was very surprised that my iPad was found. I appreciated the numerous updates and the ease of getting the item sent to me.
-Sharon W.
A passenger of United Airlines - 1/4/2019
Thanks I recived my items to day.
-Beverly C.
A guest of Lost and Found Venetian Palazzo Resort and Sands Expo - 1/4/2019
I recieve from my credit card a information that it was cancelled. So, I think you may not recieve the payment. If it occours please contact me by email or by cel 5531971652064. Thanks in advance, Leonardo
-LEONARDO BONISSON R.
A passenger of United Airlines - 1/4/2019
thank you so much
-TOMIKO Y.
A guest of Moana Surfrider A Westin Resort and Spa - 1/4/2019
Yvonne helped me recover a few articles of clothing I left in my Room at the MGM Grand in Las Vegas. She was quick to respond, courteous, and efficient in her work. I received my clothes after a couple days. THANKS SO MUCH!
-Byron L.
A guest of MGM Grand - 1/4/2019
Once again AA has gone the extra mile for me in this trip! Thank you so much! You’ve restored my faith in humanity!
-Pamela T.
A passenger of American Airlines - 1/4/2019
Thank You for your diligence in finding my phone
-DEBORAH B.
A passenger of American Airlines - 1/4/2019
Thanks so much for kindness and conscientiousness in getting my makeup bag back to me. Happy New Year!
-Roberta R.
A guest of Sycamore Mineral Springs Resort - 1/4/2019
I just received my lost IPad. Great job and thank you! I had little hope of seeing it again but you surprised me with your almost immediate response to my submission to AA's on-line lost and found. And it was back to me less than 72 hours later.Again, great job.Roger Sanders
-Roger S.
A passenger of American Airlines - 1/4/2019
Thank you
-Dave M.
A passenger of Lee County Port Authority - 1/4/2019
Thank you United Airlines and Chargerback for notifying me of my lost Kindle. It was fast and easy to have it returned to me. I am most appreciative.
-Robinson
A passenger of United Airlines - 1/4/2019
Thank you so much for your efforts and success in reftuning not just my laptop but also the papers that were with it. I am so grateful and so impressed with your customer service in this regard. We will be loyal Air Canada customers for years to come. Thank you!!!
-Rebecca F.
A passenger of Air Canada - 1/4/2019
Late this morning I received a FedEx delivery for our special needs sons backpack that was inadvertently left on the plane.
I am writing to commend you all on an exceptional level of service we experienced, from the time we submitted an online claim and placed several phone calls, to receiving email notification the item was recovered. Our son Ryan was delighted to receive his backpack which contained his iPad Pro and Christmas gifts. We appreciate your timely handling of this matter and we shall be spreading the word that the service provided has been outstanding. We trust you will pass on this recognition to staff members as they are truly a reflection of the high levels of standard that we have come to expect with Air Canada.
In today�s culture, I feel praise and compliments are needed and we would like to pass on our appreciation to everyone for their highly proficient service.
Well done Air Canada and Chargerback! We look forward to our next flight.
Thanks and best regards,
Kathy, Sean and especially Ryan
-Kathy B.
A passenger of Air Canada - 1/4/2019
I thank United employees very much for retrieving my kindle from seat back, due to my leaving it on the plane. Your return of the item arrived today in the mail. Again thank you very much for your prompt action in locating and sending item back to me. Your team ROCKS!!
-Michele S.
A passenger of United Airlines - 1/3/2019
American airlines was very time efficientwyen sending out my lost item thank youv
-Emerson
A passenger of American Airlines - 1/3/2019
excellent service it has taken 3 months to find my Ipad but you have and its on its way back
-ian L.
A passenger of Royal Caribbean International - 1/3/2019
I already received my cellphone thank you
-Hermelinda F.
A passenger of United Airlines - 1/2/2019
Robin from lost and find ( Bally’s A.C) was Amazing!!!!!!!!She shipped out my very expensive Apple Watch that I lost and I can’t believe she was able to track me and shipped me back my watch.Thank you! Thank you! You made my holiday and it feels good to still know it’s still good people in the world.
-Gwyneth C.
A guest of Ballys Atlantic City - 1/2/2019
Excellent service. I was surprised at how quickly AA found my item. Communication was great as well.
-Michelle F.
A passenger of American Airlines - 1/2/2019
Received my hearing aid this afternoon.Thank you for packaging it so well and sending it so quickly. Special thanks to Laura in lost and found for communicating with me and sharing my happiness when my lost hearing aid was found.
-Joan K.
A guest of Caesars Atlantic City - 1/2/2019
Thank you for finding my phone and sending it back quickly!
-Chad G.
A guest of Six Flags Magic Mountain - 1/2/2019
I can't express my overwhelming thanks and feeling of relief enough. I just kept believing the wallet had to be found, never did I expect American Airlines to go the extra mile to return it. Sincere thanks and gratitude,CPPenn
-Cheryl P P.
A passenger of American Airlines - 1/2/2019
We thank you for finding my phone and look forward to having it returned soon.
-William B.
A passenger of American Airlines - 1/2/2019
Thank you so much for finding and returning that ring. It has so much sentimental value and we really thought it was lost for good.
-Theresa M.
A guest of Harrahs Cherokee Resort - 1/2/2019
I was so upset when I realized I'd left a couple tops in the closet of my hotel room. Even though they probably aren't worth the $21 it costs to ship, I'll be very happy to have them back. Thank you!
-Diane L.
A guest of MGM Grand - 12/30/2018
Thank you so much! The item arrived quickly and I really appreciate the service!
-Christine S.
A guest of Hilton Grand Vacations Parc Soleil - 12/30/2018
We will be forever grateful for your diligence in helping us get our things back to us. You went above and beyond!!
-James R.
A passenger of United Airlines - 12/29/2018
Thank you for your prompt reply and mailing the lost item back. Received it only two days after my inquiry. The Embassy Suites staff in Greenville is the BEST!!
-PatrickByrne
A guest of Embassy Suites Greenville Golf Resort and Conference Center - 12/29/2018
Very good service thank you for all your help especially the list and found staff... very sentimental value for the earrings... take care... Happy New Year!
-Sandra G.
A guest of Rio All Suite Hotel and Casino - 12/29/2018
Lost and found department found my lost carry on item and got back to me timely. Very much appreciated.
-Nami S.
A passenger of United Airlines - 12/29/2018
You shouldn't roll and cram 2 expensive shirts in the smallest envelope you can find and charge $17. It was obvious that they were still on the hanger and pressed. It's ridiculous and looks bad on the hotel to ship them this way.
-Jesse J.
A guest of Harrahs Cherokee Resort - 12/29/2018
Thank you!
-Polly G.
A passenger of American Airlines - 12/29/2018
Thanks for returning my lost phone in such a timely manner.
-Yuehsin C.
A passenger of American Airlines - 12/29/2018
The employees were all very helpful and willing to assist. Yelena certainly went above and beyond. After the Post Office returned the jacket due to an invalid address (Post Office error). She called and personally verifed my address and mailed me the jacket again. My son is in the military and that is his favorite jacket. He was so excited and happy to see it again. Thank you so much!
-Mirna
A guest of Holiday Inn Express and Suites Boston Garden - 12/28/2018
Thank you for delivering my lost IPad
-Brenda R.
A passenger of American Airlines - 12/28/2018
I'm looking forward to receiving my stuff. Thank you for a prompt reply.
-Shraga D.
A guest of Inn at Seaside - 12/28/2018
I appreciate your team efforts for finding my wallet and returning it to me. Exceptional job.Thank you
-Carlos M.
A guest of Six Flags Over Texas Security Lost and Found - 12/27/2018
Thank you for getting it back to me!!
-Nancy B.
A passenger of Carnival Cruise Line - 12/27/2018
Thank you very much for all your help.My mom was so happy she got her passport and state ID back. Happy holidays!!!
-Jesse A.
A passenger of United Airlines - 12/27/2018
Thanks so much to all involved at Reagan National with returning my wallet and returning it intact. Very much appreciated!! Happy New Year!! Ron
-Ron H.
A passenger of American Airlines - 12/27/2018
I receive the laptop.Thank you very much!
-Miharu U.
A passenger of Hallmark Aviation - DFW Lost and Found - 12/26/2018
Thank you so much! That was fast!!
-Julia
A passenger of American Airlines - 12/26/2018
Completely satisfied with quick return of list item. Thsnks
-Tarquin
A passenger of United Airlines - 12/26/2018
We stayed at treasure island the weekend of December 14th and had a great time at our daughters cheeer competition! This is our 4th year doing so but this year my daughter lost her phone. We called the front and told them about our situation and it ended up being in lost and found. The process was surprisingly very fast and easy! We submitted a claim and received an email on how I wanted it shipped and that was it! Thank you so much for your help and we will continue staying with you guys during cheer competitions.
-Viridiana G.
A guest of Treasure Island - 12/24/2018
I’m super grateful! The team is amazing!
-Gynai K.
A passenger of American Airlines - 12/24/2018
This process could not have gone more smoothly. I am completely delighted and relieved to be getting my wallet back. The team at MCO was very courteous and supportive in helping me get my wallet back before I had to travel again. Miesha (I hope I am spelling her name correctly) and Sebastian were more than accommodating and sympathetic to my situation. So grateful to have their help. A million thank yous.
-Amy B.
A passenger of American Airlines - 12/24/2018
Good and diligent service.
-Ahcene M.
A passenger of United Airlines - 12/24/2018
Thnak you, thank you. Praise God. Merry Christmas to all of you.
-Art R.
A passenger of United Airlines - 12/24/2018
Thank you. Vincent
-Vincent C.
A guest of WDW Swan and Dolphin Resort - 12/24/2018
received the library book
-Patsy S.
A guest of Hampton Inn and Suites Springdale - 12/23/2018
Thank you so much for finding my daughters phone! I dont know who turned it in or who found it but my daughter is so happy now that her phone is on the way home! Thanks AA!!
-Rosana B.
A passenger of American Airlines - 12/23/2018
Jesse enormously helpful and responsive in tracking and locating my Brooks Brothers trench coat and arranging to have it returned to me. Grateful to her.
-Susan P.
A guest of Embassy Suites Ft Meyers - 12/23/2018
great customer service ,very professional and friendly,and organized.Thank you
-Roshanak A.
A guest of Lost and Found Venetian Palazzo Resort and Sands Expo - 12/23/2018
Impressed by your service. Regular contact over the last week, and today a call from a helpful staff who connected me and my item. He was helpful in sharing information on how I could have my list item returned. Excellent customer service!
-Lisa K.
A passenger of Air Canada - 12/22/2018
Outstanding service. I particularly want to complement Arlette from the La Guardia lost and found department. She was simply outstanding, caring, interested, reassuring and was very professional. I am very grateful to her for all her support, she should be rewarded. DAVID
-David B.
A passenger of American Airlines - 12/22/2018
Excellent service!! So pleased at the prompt and efficient service.
-James P.
A passenger of American Airlines - 12/21/2018
Good job - finding , tracking and delivery.Congratulations and Merry Christmas
-Mintern
A passenger of Air Canada - 12/21/2018
THANK YOU!!! I lost hope that my item would ever be found and 6 weeks later I receive a notice that my item was found!!! I can't thank you enough for not giving up even when I had. I think I am still in shock that there is still such honesty and integrity left in the world, thank you for that.
-Deborah W.
A passenger of American Airlines - 12/21/2018
I am so pleased that my Kindle has been located and is being returned. Thank you so much. Merry Christmas.
-Rae S.
A passenger of United Airlines - 12/21/2018
Bob at JFK was awesome to work with! I cannot express how grateful I am for not only him, but the team that recovered my lost item and make the arrangements to get them back to me during the Christmas holiday.
-Kenni F.
A passenger of American Airlines - 12/21/2018
Merci pour le bon service
-Raymondedeschenes
A passenger of Air Canada - 12/21/2018
Dear Hannah :. Thank you so much for your excellent customer service !!
-Linda
A guest of Blue Mountain Resort - 12/21/2018
Thank you very much Merry Christmas and a Happy New Year
-Brenda M.
A guest of Great Wolf Lodge Southern California - 12/20/2018
Just want to say thank you. It’s just a sweater but it has great sentimental value!
-Carl F.
A passenger of American Airlines - 12/20/2018
Thank you American Airlines for returning my IPad. I am very impressed how smooth the whole process went! Happy Holidays to AMERICAN AIRLINES
-Morris B.
A passenger of American Airlines - 12/20/2018
I got my phone back. Thank you!
-Denise V.
A guest of SLS Las Vegas - 12/20/2018
Arrived safely, thank you very much
-Michael M.
A passenger of United Airlines - 12/20/2018
I left my phone on the train and Amtrak was so extremely helpful in helping me get it back. YOu guys are the best!!!
-John M.
A passenger of Amtrak - 12/20/2018
Thank you for locating my item that I left on my flight and keeping me posted on a weekly basis. I just received it today. Happy holidays
-Cheryl W.
A passenger of United Airlines - 12/19/2018
I got back my folding seat-cane. Thank you so, so much!!!!
-Nancy R.
A passenger of United Airlines - 12/19/2018
American Airlines has been fantastic - I am so grateful and with thanks, Joan
-Joan B.
A passenger of American Airlines - 12/19/2018
I was able to contact management at Tucson for Alligents he has found and shipped purse to me. Thanks Happy Holidays
-nyla W.
A passenger of Allegiant Travel - 12/19/2018
Thank you very much for your efforts to recovermy cell phone. I really appreciate your actions
-Fred L.
A guest of Beau Rivage Resort and Casino - 12/19/2018
surprised at how efficient this was, many thanks. it's appreciated.
-chris A.
A passenger of United Airlines - 12/18/2018
thank you so much for finding these personal items, I was so disappointed when they were gone. Your email made my day!
-Kelli Lynn V.
A passenger of United Airlines - 12/18/2018
I figured it wouldn't hurt to contact American Airlines about my lost phone. It was a nice surprise to hear from AA so quickly and that my phone was found. Thank you so much PS the cabin crew on that flight were great.
-Robin W.
A passenger of American Airlines - 12/18/2018
You did a fantastic job of getting my lost item back to me. I was sure it was gone forever! I am so grateful for your superb efforts for us travelers!
-Carole R.
A passenger of American Airlines - 12/18/2018
Thank you for the way this return was made so quickly...much appreciated!!
-Anne Y.
A guest of Atlantis Casino Resort Spa - 12/18/2018
Excellent customer service
-Soraida A.
A guest of Ocean Resort Casino - 12/18/2018
Vickie Montgomery was the person who assisted me and she was extremely helpful in me retrieving my lost article. Thank you.
-Dennis B.
A guest of Four Seasons - 12/18/2018
Great work and happy holidays
-Lew C.
A passenger of American Airlines - 12/18/2018
Glad you had my phone and contacted me quickly
-Andrew M.
A passenger of American Airlines - 12/18/2018
I received my address book in the mail today! That is only 3 days since I submitted my claim.Excellent service!Thank you,Doug
-Douglas R.
A guest of Hilton Grand Vacations Club The Elara - 12/17/2018
I received my small pillow back on Sunday! I appreciate the efficient swiftness.
-Judith M.
A guest of Sycamore Mineral Springs Resort - 12/17/2018
I'm so happy to get my daughters blankie and stuffed animals back. Linae was incredibly kind and caring. I had called a week ago and the man I spoke to said they weren't there. I cannot express enough how thankful I am that I called back and that Linae in Security was the one to see my inquiry and call back. It's all my daughter wanted for Christmas. Thank you so much for caring, Linae!
-Brantly Lois T.
A guest of Double Tree Anaheim Orange County - 12/17/2018
Thank you so much, I had no faith in automated process and had expected not to see my I pad ever again. You have exceeded my expectations by a mile or a hundred miles, communications have been timely and I have learned a lesson about keeping records and backupsonly drawback : my shiny new I pad Pro has to go back to Apple store ...
-Agnieszka M.
A passenger of Air Canada - 12/17/2018
Great service, glad to have my old iPad back in good shape. Thank you.
-richard S.
A passenger of Air Canada - 12/17/2018
Thank you, thank you, thank you!!
-Tara D.
A guest of Harrahs Cherokee Resort - 12/17/2018
When we were packing up to leave the South Beach Club on December 1, 2018, we failed to check the safety storage container and we left my leather brief case in the storage container. After we returned home, I discovered the Club had sent us an e-mail message stating the room cleaning personnel had found my leather brief case and the Lost and Found Software provided by "Chargeback" would be more than courteous to send by USPS my brief case and all I would have to do is notify them I would pay the shipping charges. I did so and, in a few days, we received the brief case by USPS. I was so excited and thankful to know "Chargeback" did as they had promised and I received my important and valuable information I was able to get sent to me, My wife and I and our two friends who came down to spend the week with at the Club had a great time at the Club and enjoyed several musical shows we attended while there. Also, the Club employees also took good care of us and met all our needs and they were so kind and courteous, as always. We are looking forward to our next trip to the Club soon.Thank you for all your great support, kindness and care while we are there on all our trips to the Club and we wish all the employees a very Merry Christmas and a Happy New Year if we don't get to see you before then. Sincerely, Jerry C
-Jerry C.
A guest of Holiday Inn Club Vacations South Beach Resort - 12/16/2018
Your service is excellent and very appreciated.Thanks a lot
-Thanapol C.
A passenger of Air Canada - 12/16/2018
Agent was very helpful and friendly. Knew immediately my belongings were found. Sent all pertinent info I needed to start procedures for return. I can't thank her enough. She deserves a raise.
-Gloria S.
A passenger of American Airlines - 12/16/2018
Thanks for all your help, perfect service to get my drivers license sent to me! Thank you
-Terry B.
A guest of PARK MGM Las Vegas - 12/16/2018
Thanks for all your help, perfect service to get my drivers license sent to me! Thank you
-Terry B.
A guest of PARK MGM Las Vegas - 12/16/2018
I am very grateful to you folks. thank you,Perry
-Perry S.
A passenger of American Airlines - 12/15/2018
Great service in finding my laptop. You all helped me avoid a big disaster. Thanks so much.
-Samuel H.
A passenger of American Airlines - 12/15/2018
I'd like to say thanks so much for taking such good care of my kindle. I love to read and it has lots of books downloaded on it! Someone found it in my seat pocket and was honest enough to turn it in to lost and found, and then lost and found was honest enough to track me down to return the item. This day and age, this does not happen often. Also it's probably easier to toss and or keep an item rather than do the endless paperwork... So I truly appreciate your great customer service. Our entire experience with American Airlines was a good one. Happy Holidays, jeanne
-Jeanne C.
A passenger of American Airlines - 12/15/2018
I’m happy we are getting our lost photos back. Sarah was very helpful. Thank you.
-Judy H.
A guest of Embassy Suites Des Moines Downtown - 12/14/2018
Well, Tony at JFK airport was the best!! He made an extra effort to find me and match me up. Now the staff at Phoenix Sky Harbor has to be pushed to even provide assistance beyond calling the gate. While I appreciate the size of your company, only Tony, living in the largest city is USA provided excellent customer services! I hope I never lose anything else when flying again, unless it is going through JFK.
-Gail
A passenger of American Airlines - 12/14/2018
I received my package. Thanks very much!
-James R.
A passenger of United Airlines - 12/14/2018
Hospitality by the Orlando lost and found is second to none. Can’t thank you enough. Even if it costs more...I will try and always travel only on American. You guys always go above and beyond but this is next level. Thank you!
-Marc V.
A passenger of American Airlines - 12/14/2018
Very efficient process once I understood how it all worked. Thank you!!!!
-Patrick M.
A passenger of American Airlines - 12/14/2018
Excelente job. Very profissional. Congratulations!
-Mauricio
A passenger of United Airlines - 12/14/2018
Absolutely appreciate the diligence in finding the watch and getting it back to me quickly and in perfect shape. Thanks
-John F.
A passenger of American Airlines - 12/13/2018
Thank you so much for your taking care of this. I was still in the airport when I realized that my passport was missing. No one in SFO could give me a number so I could call passport control to see if my passport was left in the immigration area global entry kiosk. Although people tried to be helpful, I spent an hour between planes going from one person to another to no avail. Figuring that I had no solution at SFO, I decided to get on my plane to LAX and worry about it when I returned home. To my great delight, I received the communications from United that my passport was found and there was a simple process that would get it back to me. THANK YOU AND UNITED SO MUCH!!! I was no longer anguished as to what my next steps would be. I will tell all my friends about your incredible service. Thank you!
-Linda G M.
A passenger of United Airlines - 12/13/2018
Thank you for the quick find and return of my iPad. Yes there are good people still out there. Have a great holiday!!
-Delmar R.
A passenger of American Airlines - 12/13/2018
I want to THANK the Wynn Staff - both security and lost and found in their EXCELLENT and professional service in getting my lost ring back to me safely and quickly! Robert in security acted quickly to send staff to retrieve the property and assured me that it was under lock and key. Additionally, the Lost and Found department thoroughly explained the process and acted quickly to send the property back. Again, thank you for your superior service! Cheryl C.
-Cheryl C.
A guest of Wynn Las Vegas - 12/13/2018
Thank you Thank youThank you
-Carrie C.
A passenger of American Airlines - 12/12/2018
Best Customer Service I've ever experienced. I left my Kindle on the train on Saturday. I checked in at Chicago when I left Sunday, and then in Milwaukee. No Kindle. (I did not leave my information with anyone) Monday evening I received a call from Tom in Milwaukee, he found my Kindle, turned it on to find my name, and got my contact info from my reservation. I was sent a form to pay for shipping that evening. Today, Wednesday, I already have my Kindle back! Thank you so much!!!!!
-Nancy L.
A passenger of Amtrak - 12/12/2018
I was thrilled with your lost and found service. It took me a month to realize I’d left the items behind on-board the T
-Kate E.
A passenger of Aggressor Fleet - 12/11/2018
Unbelievable!!! Above and beyond expectations!!! Superior service at airport and lost and found follow through!!!
-Jose E.
A passenger of American Airlines - 12/11/2018
Thanks for your help
-Miguel M.
A passenger of Air Canada - 12/11/2018
Of course when we forget something at our hotel room, we typically just write if off. These items were a little more important. I am so happy with this Lost and Found process and our options to get the items returned! You couldn't have made it any easier. I hope you can pass on our gratitude and appreciation to the housekeeping person that turned them in. Getting these items back has made my day!THANK YOU!!!!!!!!
-Betty J R.
A guest of Beau Rivage Resort and Casino - 12/11/2018
This service is very easy to use. Love it.
-Dirinda
A guest of Sunset Station - Security - 12/11/2018
thanks for getting back to me on my products. I'm happy they were found and i like this process even though you limit the ability to speak with a human.
-Drew H.
A passenger of Amtrak - 12/11/2018
Superior Service. Thank you, particularly the housekeeping staff. They were extremely responsive and helpful in locating my lost item. Thanks to all !
-Christopher J W.
A guest of Trump Hotel - 12/10/2018
You guys are on your game, thanks so much!
-Murray B.
A passenger of United Airlines - 12/10/2018
Lost Report ID: 10586331 (United Air)The iPad and Case have been returned, but the Air Buds, Apple ear buds, Apple Watch Charger, and chargers for the iPad and iPhone are missing along with the associated wires. I need your documentation that they were missing upon receipt by you in order to claim from the party that may cover the loss.
-Daniel B R.
A passenger of United Airlines - 12/10/2018
Excellent service! Thank you!
-Clarence C.
A guest of Mandalay Bay Delano Lost and Found Dept - 12/10/2018
Thank you for helping me get reconnected to my lost item.
-Keith S.
A passenger of American Airlines - 12/10/2018
hey there! we are so happy you found our lost item!! just wanted to make sure it is being sent out ... tracking says a label has been created but i don’t see that it has shipped yet. thank you!!London G.
-London G.
A passenger of Royal Caribbean International - 12/9/2018
Ann was very, very helpful with finding carry-on and forwarding to destination on same day.
-diana Q.
A passenger of United Airlines - 12/8/2018
So happy that our items were found and that this service was available to ship back to our home address :)Very happy!
-Marisa Q.
A guest of Flamingo Las Vegas - 12/8/2018
I need a refund please contact me ASAP. Ended up shipping with UPS.
-Chris G.
A guest of Hilton Portland - 12/7/2018
Am impressed on how you relay information to your clients. Am now aware when to receive my items. I once again congratulate your service delivery.
-michomi E.
A passenger of American Airlines - 12/7/2018
Wow! We are incredibly impressed and grateful for your impeccable service in finding and shipping the new iPad I left in my seat pocket while flying from Dallas to Tampa. The communication was thorough, timely and we’ve already received it from FedX. We’ve had several stints with “lost luggage” over the years with other airlines, but your service was much, much better than we’ve ever experienced. Thank you for making customer service a priority!,
-Becke P.
A passenger of American Airlines - 12/7/2018
Happy to have the iPad back
-Denise
A passenger of American Airlines - 12/7/2018
The service is very efficient and great!
-Jun L.
A passenger of Hallmark Aviation - DFW Lost and Found - 12/7/2018
Am greatly impressed in the manner you execute your duties. This is a clear indication that you people really regard your customers. Bravo.
-Michomi E.
A passenger of American Airlines - 12/7/2018
Thank you for finding my Ipad Mini.Joan Lewis was very nice and very helpful.
-Tom R.
A passenger of American Airlines - 12/7/2018
Thank you. So glad to have my iPad back.
-Myrth R.
A passenger of United Airlines - 12/7/2018
Thank you very very much for finding my wallet. You saved me a days work from having to get all new identification
-Mark P.
A passenger of United Airlines - 12/7/2018
Thank you for taking the time to locate my missing item. The process was easy and convenient. I look forward to my next flight on American Airlines.
-Leticia C.
A passenger of American Airlines - 12/6/2018
THIS MADE MY WHILE WEEK THANK YOU SOOOOO MUCH!!!!!! That wallet was a gift I got myself after my first time living abroad thank you for finding something so special to me
-Viveca R.
A passenger of American Airlines - 12/6/2018
Awesome service!!!!! Thanks.
-Tom P.
A passenger of American Airlines - 12/6/2018
Thank you for not giving up on looking for my tablet. I’m able to keep my memories
-Wendell
A passenger of American Airlines - 12/5/2018
Fed X delivered my lost item tonight. Can't thank you enough for finding
-Marie M.
A passenger of Princess Cruise Lines Ltd - 12/5/2018
Hope this works to get the phone back. So far this has worked well
-DeWayne U.
A passenger of Air Canada - 12/5/2018
Thank you.
-Martin A S.
A guest of Hilton Grand Vacations Club The Elara - 12/5/2018
Thank you very much for all your effort and finding and sneding me my lost items. Happy Holidays to all.
-william B.
A passenger of American Airlines - 12/5/2018
Thank you so very, very much! What a great crew of honest individuals you have! That quality is rare these days, how refreshing that American Airline employees have such integrity.Sincerely Hope
-HOPE MARIE L.
A passenger of American Airlines - 12/5/2018
Thank you!!
-Ken P.
A passenger of United Airlines - 12/5/2018
Thank you very matchNow I take my lost items!
-Masaya S.
A guest of Hilton Hawaiian Village - 12/5/2018
Many thanks for finding my item! Who ever turned in my item really saved me a lot of hassle.
-Paul P.
A passenger of American Airlines - 12/4/2018
Thanks for sending jacket i recieved it yesterday Thanks Merry Christmas
-Jerry G.
A guest of Hilton Grand Vacations at Seaworld - 12/4/2018
Exceptional job!
-Aaron T. J.
A passenger of American Airlines - 12/4/2018
Great service, thank you!
-Connie G.
A guest of The Linq Hotel (Lost and Found Department) - 12/4/2018
Great service!!
-Joe P.
A passenger of American Airlines - 12/4/2018
Thanks so much for taking the time to call me that my purse had been found. I am a frequent passenger on Amtrak to care for my parents. So appreciate your help in recovery of my purse/wallet.
-maggie downes A.
A passenger of Amtrak - 12/3/2018
excellent fast service thanks!
-Jordan B.
A passenger of American Airlines - 12/3/2018
Thank you so much for the prompt response and sending of my lost phone. I will always tell of the promptness of the return you all gave me. Thank you again.
-Richard T.
A passenger of American Airlines - 12/3/2018
I am extremely impressed on how easy it was to report a missing item and actually have it found. Shipping was reasonable also
-Cathy P.
A passenger of Hallmark Aviation - DFW Lost and Found - 12/3/2018
I just wanna say thank you so so much Venetian a lost my cell phone the 1st day it was found in no time and losing my coat the last day I get home and it's found I am so happy thank you so much we had a wonderful wonderful time and the services has been awesome thank you again
-Jonna T.
A guest of Lost and Found Venetian Palazzo Resort and Sands Expo - 12/3/2018
Thanks for such good customer service!
-Hilary S.
A passenger of Royal Caribbean International - 12/3/2018
Excellent app once I learned about it. I was not given correct info initially and it took a few follow up calls for resolution. But ultimately my item was located and returned to me.
-Rebecca B.
A guest of Dollywood DreamMore Resort - 12/3/2018
Thank you for your help! My item was found quickly and the process for shipping and tracking was very easy and user friendly. Thank you again!
-Elizabeth A W.
A passenger of United Airlines - 12/3/2018
This was an awesome experience. I never thought I would see my company iPad ever again. Great service. Love the continued updates. The best!
-Vickie S.
A passenger of United Airlines - 12/3/2018
Thank you so much for helping us find out lost magic wand! We are thrilled.
-Katie D.
A passenger of American Airlines - 12/2/2018
Great job, received my iPad on time and intact.Thank you,Gary
-James Gary V.
A passenger of Air Canada - 12/2/2018
Thanks for finding my AirPods!
-Ed H.
A guest of Hilton Grand Vacations at Seaworld - 12/2/2018
Thanks for finding my iPad so quickly. The lost and found process was super easy.
-Jeremy G.
A passenger of American Airlines - 12/1/2018
Thank you so much for finding and sending my lost item to me!
-Anemone
A passenger of American Airlines - 12/1/2018
Thank you. Thank you. The Lost Baggage Clerk here in OKC told us what to do. Did it and my iPad is on the way home. This is a very efficient service.
-Ruth L.
A passenger of American Airlines - 12/1/2018
The tablet has arrived. Thank you very much!!
-Clinton H.
A passenger of Air Canada - 12/1/2018
received my clothes yesterday,thanks so much for returning them!
-brenda R.
A guest of Holiday Inn Asheville Biltmore West - 12/1/2018
Excellent in forwarding materials as requested. Thank you
-Dean C.
A guest of Treasure Island - 12/1/2018
I'm happy my wallet was recovered, it took a few days and an additional email to hear from someone about the status of lost item.
-Fernando G.
A passenger of Royal Caribbean International - 11/30/2018
Thank you so much for finding my lost iPad. It’s on its way home now :)
-Rezvan F.
A passenger of Air Canada - 11/30/2018
Thank you, thank you, thank you!!! I love American Airlines and the good people I meet that work there. You have made me love American Airlines even more!Thanks again!!!
-David R.
A passenger of American Airlines - 11/30/2018
Thank you for finding the lost items and the quick turn around time.
-Chris B.
A passenger of United Airlines - 11/30/2018
I receive exceptional service, including even a phone call to me when my cc (AMEX) would not work. I am very impressed. Thank-you.
-Dan L.
A passenger of Air Canada - 11/30/2018
Great Service!
-Charlotte C.
A passenger of United Airlines - 11/30/2018
Thank you so much for finding my Kindle, I thought I’d never see it again! You made it easy to have it shipped to me. Thank you, thank you, thank you!!
-Lauren B.
A passenger of American Airlines - 11/30/2018
Wanted to say thank you for finding and returning my passport, with special thanks to Brent Odea acted like my own personal concierge. Great job!
-Stephen M.
A passenger of Air Canada - 11/30/2018
Excellent work done by Hannah Martin, very attencious and kind. Thank you so much.
-Augusto Miranda de R.
A passenger of United Airlines - 11/30/2018
So easy to report lost item and quick responses/ updates
-Katrina C.
A passenger of American Airlines - 11/29/2018
Excellent service!
-Mark M.
A passenger of United Airlines - 11/29/2018
YOU GUYS ARE AWESOME!!!!!!GREAT JOB TO ALL INVOLED!!!I honestly didnt expect it back but you made my year!!!UNBELIEVABLE!!!!Thank you thank you thank you :)Reed
-reed H.
A passenger of American Airlines - 11/29/2018
I am very grateful for the quick response to my lost item claim and praise the good work of the Amtrak employees and passengers
-Joel R.
A passenger of Amtrak - 11/29/2018
I was skeptical about the out come of trying to find my lost items through this process. You vindicated this ordeal by your prompt attention and reply to me. Thank you very much. Sincerely, C.W.
-carl W.
A passenger of United Airlines - 11/29/2018
Thank you. Thank you!!! for finding my passport. What a relief!!
-Leroy J.
A passenger of American Airlines - 11/29/2018
Wow! Very impressed on how quickly my item was located thank you.
-Dana S.
A passenger of American Airlines - 11/29/2018
We have our items left in 2342 PT on Nov. 22 checkout.A big thank you to: Caesars Palace Lost
-Wayne F.
A guest of Caesars Palace - 11/28/2018
Excellent! This hotel must be superior, luxury.
-Kazuki F.
A guest of Trump Hotel - 11/28/2018
My Kindle was returned in person at the Fredericton airport. Thank you!!
-Cindy S.
A passenger of Air Canada - 11/28/2018
Please thank the housekeeper that cleaned our room and turned in my coat. I admire her honesty and integrity!! If possible, I’d love to receive her information so I may send her something as a little token of my appreciation. Thank you again!!
-Melissa
A guest of The Signature at MGM Grand Security L and F - 11/27/2018
Thanks you for finding my passport
-Jockey P.
A passenger of United Airlines - 11/27/2018
Thank you all, really appreciate it.
-Michael B A.
A passenger of American Airlines - 11/27/2018
Thank you Tony, Mike and Brian. You are all wonderful. Great customer service.
-Adrianne D.
A passenger of American Airlines - 11/26/2018
I can not say enough about the way united airlines handle my lost a d found, they were on it from the fer go, kept me updated every step of the way, I want to say a big big thanks to your diligence a d hard work on my behalf.
-Patrick T.
A passenger of United Airlines - 11/26/2018
Thank you very much. This was an easy process and was glad to receive my bag back. Hope you have a good holiday season.
-Russell P.
A passenger of Charlotte Douglas International Airport - 11/26/2018
An efficient and well documented process.Thank you very much.
-Pennell W.
A guest of Holiday Inn Club Vacations at Desert Club Resort - 11/26/2018
Thank you so much for all your help! Excellent customer service!
-Diane M.
A passenger of United Airlines - 11/26/2018
AA is my airline of choice and I will continue to use them. Recently I left a personal item on a plane. Ive never done this before and didn’t know where to start. The AA website directed me to a form to submit a lost claim. It was easy, kept me informed, and resolved my issue by shipping the lost item to me! Thank you so much for taking care of your customers. My 12 year old will be so thankful to have her device back, that she was so upset about forgetting it on the plane! Thanks for great service!
-Jenn L.
A passenger of American Airlines - 11/26/2018
Thank you!
-Mary M.
A guest of Westgate Vacation Villas - 11/25/2018
Thanks to you
-Ken A.
A passenger of United Airlines - 11/25/2018
Thank you for returning my computer plug to me so promptly. The service you have provided is excellent.
-Debbie T.
A guest of Hilton Grand Vacations at Seaworld - 11/24/2018
Thank you!
-Toni R.
A passenger of United Airlines - 11/23/2018
I received my Kindle which I left on the plane in good condition .
-Betty C.
A passenger of United Airlines - 11/23/2018
Received Yesterday. Thank you so VERY much!
-Wanda D.
A passenger of Amtrak - 11/22/2018
Excellent services!!
-Fredia M.
A guest of Viejas Casino & Resort - 11/22/2018
Thank you very much. Ithought i lost my tablet forever. We can really depend on the honesty of the united airline personnel maraming salamat po. Mabuhay ang united airline
-Petronilo C.
A passenger of United Airlines - 11/21/2018
Everthing worked out great! Happy ending!
-Milan K.
A passenger of American Airlines - 11/21/2018
2 thumbs up. Very easy tp use.
-Tammy
A guest of Dorney Park - 11/20/2018
I received my lost I-pad today from American Airlines. Thank you to all who worked on getting this back to me. It evidently slid out of my bag in the overhead bin. It was an early Christmas present from my spouse so I was more than grateful when you recovered it. This says a lot for the honesty and integrity of your employees. Heartfelt thanks. Diane Bac
-Diane B.
A passenger of American Airlines - 11/20/2018
Your service is great! Left my i pad on the seat on Sunday night and got it back Tuesday. I am very pleased and impressed. Thank you so much!!!!
-Larry G.
A passenger of United Airlines - 11/20/2018
Thank you so much! I am so thrilled and impressed with the quality of your service!!
-Shahla S.
A passenger of American Airlines - 11/20/2018
Thank you very much for your help have a great day.
-Stephen C.
A passenger of American Airlines - 11/20/2018
Thank you so much for finding my article and sending it to me so quickly!
-Gregory B.
A passenger of American Airlines - 11/20/2018
Thank you so much! I thought my kindle was lost forever but you found it and returned to me! That customer service goes a long way, you really made me happy!
-Sondra R.
A passenger of American Airlines - 11/19/2018
I received my tablet in perfect condition. I'm glad you offer this service at a reasonable cost for when I forget things.
-Michael R.
A passenger of American Airlines - 11/19/2018
Thank you very much
-Jay B.
A passenger of American Airlines - 11/19/2018
I received my laptop today! Yeah! Thank you so much!
-Sherre Reese H.
A passenger of Hallmark Aviation - DFW Lost and Found - 11/19/2018
This was a painless process! We left some souvenirs in a bag at a restaurant at DFW. It was found and shipped in less than a day! Thanks!
-Gary O.
A passenger of Hallmark Aviation - DFW Lost and Found - 11/19/2018
Thank you guys for your fast, professional service, firstly in finding, communicating and expediting the process of my laptop. If was overjoyed to know that I didn’t lose years of work done in Africa and ministry. May God continue to bless you all.
-Apostle Chivan H. R.
A passenger of American Airlines - 11/19/2018
I would like to thank Royal Caribbean (Rhapsody of the Sea) for finding my back pack containing my camera and other personal items and returning them ALL intact. I am very impressed by the honesty and integrity of the ship's staff and to the excellent service provided by Chargerback.com. I would recommend this company without reserve. Thank you again. From John Morris (Plymouth, UK).
-John M.
A passenger of Royal Caribbean International - 11/19/2018
Very efficient method of managing lost and found. Impressive! Items just received. Thank you
-Al D.
A guest of Bellagio - 11/19/2018
Incredibly fast and professional !! All 3 people I spoke with were caring and concerned. Explained the process thoroughly. Once I clicked for payment I had a ship status within 5 minutes. Can't say enough. To all...Well Done!
-Sean M.
A passenger of Hallmark Aviation - DFW Lost and Found - 11/19/2018
Thank you Bridget for being so friendly and professional over the phone and coordinating to get these boots back to me. I will be staying at the Hilton Anatole each time I come to Dallas!
-Lynda B.
A guest of Hilton Anatole Dallas - 11/19/2018
Thank you very much sir. You gave me a surprise gift by returning my lost tablet. I never expected that my lost tablet will be with me.your personnel are honest again thank you very much
-Petronilo C.
A passenger of United Airlines - 11/19/2018
Thank you for tracking down my loss items. I will forever remember the great determination , patience shown to me at a very stressful time. You're the GOAT(Greatest Of All Time) in my book. Happy Thanksgiving!
-Vanessa S.
A guest of Holiday Inn Club Vacations at Orange Lake Resort - 11/19/2018
Excellent service - Thank You
-Deborah W.
A guest of Best Western Premier Grand Canyon Squire Inn - 11/19/2018
Just over a week ago I left and item on a plane and didn't have time to retrieve it before making the connection. I reported when I arrived home much later in the evening. I have been amazed at the promptness of the response and integrity of handling my my claim. The online submission left me hopeful but uncertain. The quick reply, discovery of my item, and secure delivery was impressive. The delivery tracking instilled confidence during the wait. I received my item within 5 days of my request. Thanks for excellent costumer service!!! Randall Stone
-Randall L S.
A passenger of United Airlines - 11/17/2018
You are awesome. I can't believe how fast and easy you made this.
-THOMAS C.
A guest of LUXOR Las Vegas - 11/17/2018
Thanks you all are great
-Denis W.
A passenger of United Airlines - 11/17/2018
I received my package yesterday! I truly appreciate the swiftness that you took in retrieving my medical device. Thank you so much. Elaine T.
-Elaine T.
A passenger of Carnival Cruise Line - 11/17/2018
I accidently left my shirts in the hotel room, and the staff efficiently found them and shipped them back to me...Well Done!
-Abhay P.
A guest of The Palms Hotel and Spa - 11/17/2018
I can't tell you how much I appreciate your efforts to return my ring. I had such a wonderful time on our cruise that I didn't realize it was missing til we got home. Your returning it to me just makes me love the Serenade of the Seas and Royal Caribbean all the more. We're busy planning our next encounter :)
-Edna Su B.
A passenger of Royal Caribbean International - 11/17/2018
Very fast work and excellent communication! Thanks very much AA!
-Michael A. C.
A passenger of American Airlines - 11/16/2018
Vicky was terrific, from the Waldorf in Orlando Florida
-Jerry A.
A guest of Hilton Orlando Bonnet Creek and Waldorf Astoria Bonnet Creek - 11/16/2018
Thank you will fly sgain with you thank you again
-Curt B.
A passenger of American Airlines - 11/16/2018
Thank you very much! My wife is happy because recovered her Kindle.
-Angelo S.
A passenger of American Airlines - 11/15/2018
Incredible support. Devoted customer for life Great automation Incredible speed and effective result Overwhelmed with joy And gratitude
-Paul M.
A passenger of American Airlines - 11/15/2018
So thankful for your hard work reuniting me with my item! Thank you so much.
-Kaitlin T.
A passenger of American Airlines - 11/15/2018
My wife is exceptionally pleased that you were able to find her phone. Thank you for the time and effort to locate her phone.
-Jeffrey S.
A passenger of American Airlines - 11/15/2018
Thank you so much for returning my wallet! There is honest people in the world,I appreciate that ,thanks so much!
-Cynthia F.
A passenger of American Airlines - 11/14/2018
My left behind has arrived,15/11/2018.Thank you so much.
-Izumi N.
A passenger of United Airlines - 11/14/2018
I am very grateful that my phone was found and safely returned. Thank you!
-David H.
A passenger of Amtrak - 11/14/2018
Excellent work in finding my iPad. The quick turnaround for the return to me at minimal cost is worth the money. Thank you again!
-Gerald M S.
A passenger of United Airlines - 11/14/2018
Thank you so so much for finding my headphones!
-isaac T B.
A passenger of American Airlines - 11/14/2018
I can’t thank you enough for you efforts in finding my Ipad. It is very important to me. I also appreciates the updates I received over the time you were searching for it.
-Mara N.
A passenger of American Airlines - 11/14/2018
I'm Grateful for your quick and organized service
-Fr. Conrad O.
A passenger of American Airlines - 11/14/2018
Thank you so Much!
-Kenny T.
A passenger of American Airlines - 11/14/2018
I was surprised to get a call that my phone had been found. The process to get it back went very smoothly.
-Rob M.
A passenger of American Airlines - 11/14/2018
The process went very smoothly. I entered the info and received confirmation and tracking number in about an hour. Nice
-Rob M.
A passenger of American Airlines - 11/14/2018
I received all of my items. Thank you for your honesty and follow up. Extremely satisfied!
-Garric H.
A passenger of Royal Caribbean International - 11/13/2018
Thank you for the very quick and efficient lost and found process. ALSO: Over my 4 night stay I had the opportunity to meet and talk with your late night bellman (he was in charge) on Saturday and Sunday early mornings. Taller man with a tight beard. I apologize for not getting his name but he was absolutely terrific. Engaging, helpful and wanting to make sure all was good with my stay. Thanks again for a great trip.
-David H.
A guest of Harrahs Las Vegas - 11/13/2018
THANK YOU FOR THIS SPECIAL SUPPORT, I'LL LET YOU KNOW WHEN MY ITEM ARRIVES.BEST REGARDS MY FRIENDS
-Carlos Mauricio Ayala L.
A passenger of United Airlines - 11/13/2018
Package arrived...thank you so much for you help.Bob
-Bob L.
A guest of Holiday Inn Club Vacations Lake o' the Woods Resort - 11/13/2018
My Feedback is A Million Thank yous. I cannot believe my little old phone with a million photos was spotted and someone called my house immediately to let my family know before I even touched down.
-sue a C.
A passenger of United Airlines - 11/13/2018
Thank you! This is amazing
-Marcia S.
A passenger of American Airlines - 11/13/2018
Excellent service. Very thankful. Hats off to Felix in DC.
-Susanne F.
A passenger of Amtrak - 11/13/2018
Thank you so much for notifying me so quickly that I could get my laptop back!!! 5 star service! Thanks so much!
-Stephen W.
A passenger of American Airlines - 11/12/2018
Thank you so much for your help in finding and shipping my sister's items. You were a great help.
-BEVERLY G.
A passenger of Hallmark Aviation - DFW Lost and Found - 11/12/2018
Received - Thank you.
-David G.
A passenger of American Queen Steamboat Company - 11/12/2018
Received iPad ;) Thank you for getting it back to me in perfect shape.
-Keren S.
A guest of Wynn Las Vegas - 11/12/2018
George, a mechanic at United at SFO, has been fantastic in getting this phone back to me, as was the crew on my flight on November 6th from EWR to SFO. We ripped apart a seat looking for it and it somehow evaded us for 10 minutes of searching. When we pinged it later, George found it, called us and returned it. Thanks to all involved. I greatly appreciate it and would like to recognize George and the crew.
-Rick S.
A passenger of United Airlines - 11/12/2018
Thank you for keeping me up to date and getting my iPad back to me so quickly. Excellent service!
-Sharon H.
A passenger of Air Canada - 11/12/2018
I left my phone charging at Gate 22 in Orlando. My wife made several phone calls and your staff headed by Adyln T. was able to locate the phone and charging system and took care of returning it to me by FedEx. I cannot thank you enough! A CUSTOMER SERVICE from the first call at aa.com to the staff at MCO. Thank you for your kind and professional manner in handling this situation.
-Lee G.
A passenger of American Airlines - 11/12/2018
Thank you so much!!!! Lost and found services were very helpful!!!
-Maria C.
A guest of Hilton Anaheim - 11/11/2018
Thank you for this service. I truly appreciate getting my lost items back.
-Yvette P.
A guest of Hilton Grand Vacations at Seaworld - 11/11/2018
Good job received thank you
-Irene B.
A passenger of United Airlines - 11/10/2018
Thanks so much for getting my wife's prescription medication...which WE left in the cabin....shipped to us. All of your people were very pleasant and helpful. We really did enjoy our stay and plan to return.Bob L.
-Bob L.
A guest of Holiday Inn Club Vacations Lake o' the Woods Resort - 11/10/2018
THANK YOU!!!!
-Sharon N.
A passenger of United Airlines - 11/9/2018
Ok thanks very much.Venesa
-Venesa C.
A guest of LUXOR Las Vegas - 11/9/2018
I want to thank everyone at United Airlines for helping to locate my Ipod which is very sentimental to me. My positive faith in humanity continues.Thank you!!!!Stanley Laiken
-Stanley L.
A passenger of United Airlines - 11/9/2018
Thank you so very very much for sending my Amazon Fire to me.
-Antoinette W.
A passenger of United Airlines - 11/9/2018
Thank you very much...your efforts are greatly appreciated
-Andy
A passenger of American Airlines - 11/9/2018
Thank you
-Irwin G.
A passenger of Amtrak - 11/9/2018
Thanks for finding my Kindle and for sending it back to me!
-Harry N.
A passenger of United Airlines - 11/8/2018
Good Morning,Just letting you know we received our laptop today that was left in the room. My daughter in law Amber B. contacted you. With the integrity of your House Keepers they brought it to the Lost and Found. Please tell them thank you for us. This is another reason why Westgate Resort will always be our place to stay when choosing our vacation with Interval. Again, thank you so very much. Karen B.
-Karen B.
A guest of Westgate Lakes Resort Orlando - 11/8/2018
Charger back was incredible! I left my laptop full of data on an AA flight and felt all was lost as has been the case in the past. I filed a report at CB as told and within 30 minutes I was notified the search began. They kept me updated and found the computer within 48 hrs. Within 2 hrs of finding it they shipped it back to me!! For anyone with extensive flying experience, this is unheard of in the industry. I’ll never fly with an airline in the future that doesn’t use CB. I forget things a lot. Thank you!!!!!
-Brian S.
A passenger of American Airlines - 11/8/2018
System worked extraordinarily well!!! From on line entry to positive interactions with staff in St Louis. Thank you!!!
-George
A passenger of United Airlines - 11/7/2018
The cleaning crew found my pouch and promptly submitted it to Lost
-Kimberlin K.
A passenger of United Airlines - 11/7/2018
You guys and gals are awesome!
-Christi B.
A guest of Port Royal Ocean Resort and Conference Center - 11/7/2018
To say I’m impressed and overwhelmed that United found my IPad is an understatement. I applaud United and its employees for their honesty, integrity and commitment to client service.
-Andrew G.
A passenger of United Airlines - 11/7/2018
Thanks for finding and shipping my wallet back to me...You guys did an amazing job!!
-Airan Arnoni Leite de A.
A passenger of American Airlines - 11/7/2018
Yahoo! Great work and thank you
-David G.
A passenger of United Airlines - 11/7/2018
I had never though that I would see my Ipad again... This lost and found service has been incredible since the moment I registered my lost item. Regular updates and when I did receive the email that my Ipad was found, less than 10 days later, I was so stunned and excited! Incredible service!! 5-star service - 10/10! Michele
-Michèle S.
A passenger of United Airlines - 11/7/2018
Well, it took awhile but I’m so grateful! I know the volume of lost items you deal with and am so grateful that you found my lost item. Thank you for not giving up!
-Barb P.
A passenger of American Airlines - 11/7/2018
Thank you for your time in locating my iPad. It is very much appreciated.
-Darryl P.
A passenger of American Airlines - 11/6/2018
What a wonderful surprise to receive a lost item that you have grieved over. So nice!
-Stella S.
A passenger of Carnival Cruise Line - 11/6/2018
Mary Ellen at the golden nugget is the Most efficient, trustworthy, employee. She is a treasure .... give that woman a raise!
-
A guest of Golden Nugget Las Vegas - 11/6/2018
Yall are great
-Patrick Q.
A passenger of American Airlines - 11/6/2018
My wife and I were traveling with our 14 month year old son and left our camera in the seatback pocket when we were deboarding. The camera contained all of the photos of our son's first year, and we were so upset to have lost these invaluable photos. We submitted a lost
-Mark A Z.
A passenger of American Airlines - 11/6/2018
I would like to thank united airlines for locating and returning my lost property thank you
-Jeffrey W.
A passenger of United Airlines - 11/6/2018
Big Thanks
-Jutta B.
A passenger of American Airlines - 11/6/2018
I’m a F/A with AA and left iPad on plane, filled out report and iPad was found quickly and the process has been smooth and really handled well
-Jeffrey N.
A passenger of American Airlines - 11/6/2018
The entire staff was extremely professional and helpful. Laura went out of her way to help with process and was wonderful to deal with
-William C.
A guest of Beau Rivage Resort and Casino - 11/6/2018
The airline found my device and it was sent to me without issue. Thank you so much!!
-Phil D.
A passenger of American Airlines - 11/6/2018
Thank you. I never expected to see the portfolio again and had no idea where I left it. I will keep your good work in mind in my future airline selections, Thanks again!!
-John
A passenger of United Airlines - 11/5/2018
I received my phone and charger two days ago. Thank you so much. Everything shipped fine!
-Melinda P.
A guest of Holiday Inn Club Vacations Scottsdale Resort - 11/5/2018
Thanks so much for returning my drivers license!
-Don M.
A passenger of United Airlines - 11/5/2018
You were all so helpful and kind to look for my earbuds and return them. I am so appreciative. Especially to Debbie who personally walked me through this. Thank you so very much
-renee M.
A guest of Atlantis Casino Resort Spa - 11/5/2018
God bless you and all your search team for finding and delivering our lost items. We are so very relieved and grateful to you all. Much appreciated! May Gid continue to bless you all and keep you safe and healthy.Blessings and prayers,Gail and Marshall A.
-Gail A.
A passenger of American Airlines - 11/5/2018
Thank you so much! I was very pleased with my experience on American from start to finish including that you found my wallet!!!! I could not believe I left that on the plane and I am very grateful!
-Lara K.
A passenger of American Airlines - 11/5/2018
Thanks for finding it
-Sharron S.
A passenger of United Airlines - 11/4/2018
Excellent service!! Thanks for checking the contents of the wallet and making the effort to find me!!
-Michael R.
A passenger of United Airlines - 11/4/2018
Thank you so much,for customer service,beyond amazing. Special thanks Ms Hoda A S. for professional customer service.
-Marsha A.
A passenger of Hallmark Aviation - DFW Lost and Found - 11/4/2018
Thanks! You run a very efficient operation, and I really do appreciate you finding my Kindle that I was stupid enough to leave in the seat pocket. Again, thanks!
-Elizabeth A.
A passenger of United Airlines - 11/4/2018
thank you so much for sending my belongings back so quickly. Your hotel was fantastic and all the people that work in hotel and restaurant were wonderful
-Andrea M.
A guest of Best Western Royal Sun - 11/4/2018
I really appreciated the quick, friendly and supportive attention given to my lost EarPods. And having a "live" person to talk too.
-John S.
A passenger of American Airlines - 11/4/2018
Thank you
-Mary S.
A passenger of American Airlines - 11/3/2018
Thank you!
-Pete C.
A passenger of American Airlines - 11/3/2018
I will like to thank everyone for your help in finding my items
-Willam R.
A guest of Double Tree Springfield Abe Lincoln Hotel - 11/2/2018
thank you for all of your help
-ROBERT W.
A passenger of United Airlines - 11/2/2018
great easy service
-william H.
A guest of MGM Grand - 11/2/2018
I am thrilled, impressed, and so utterly grateful to American Airlines and the Lost and Found Service. I was devastated when I realized I had left my hearing aids on a table in the Admiral's Club lounge (near D30 in MIA). I called the airlines and spoke with Brenda (no last name) and she was very helpful and reassuring. She told me I had to fill out a lost and found form and she told me where to find it. She also tried to call the Club in Miami (no answer). Still she was reassuring. I filled out the form and submitted it. I got a speedy confirmation, and I thought I might have to wait several days to hear anything. But a few hours later I got a "Good news" email. My hearing aids were found. The process of retrieving them was also elegant and very easy.Thank you. Thank you. Thank you!
-Jach P.
A passenger of American Airlines - 11/2/2018
You guys did a FANTASTIC JOB!!! in less than 2 hours you were able to find my item and get me shipping info. Thanks and keep up great work.
-Bruce S.
A passenger of American Airlines - 11/2/2018
Thank you, thank you and thank you.
-Marilyn K.
A passenger of American Airlines - 11/2/2018
AA employees from Boston, Phoenix and PS All went far beyond the call of duty and their patience with me on the phone and my panic was amazing thank you crew American Airlines coast to coast for getting my passport back to me and your amazing service
-Brenda P.
A passenger of American Airlines - 11/2/2018
Excellent service. Very helpful agent at your end.Thanks,Jim M.
-James M.
A passenger of United Airlines - 11/1/2018
They did an amazing job in finding my stuff left on a plane. I think the negative feedback about the service is mainly due to the anxiety felt by the users after their loss. My only suggestion is for the company to start their own service to provide permanent tags for any valuable item to help in tracking it. For example, can I buy a barcode sticker that would help identify a lost item in future?
-Diwakar S.
A passenger of American Airlines - 11/1/2018
Excellent Service. A compliment to all staff of the hotel and lost and found service . With finding our jewellery forgotten in the safe deposit box and shipping it to our home you made us really happy. Thank you very much!
-Stefan F.
A guest of LUXOR Las Vegas - 11/1/2018
I am very impressed with how responsive the AA Lost and Found department was at the loss of my bosses iPAD. Bob in particular was outstanding in following up with his courteous approach and willingness to assist me in any way possible to retrieve the iPAD. He is a superstar!!!
-Kerry M.
A passenger of American Airlines - 11/1/2018
Impressive!
-Linda W.
A guest of Planet Hollywood Las Vegas - 10/31/2018
effective system of search, locate and delivery.Well done, thank you.
-eugene W.
A passenger of United Airlines - 10/31/2018
Thank you Colleen for your help. I appreciate it very much.
-Michael P.
A guest of YMCA of the Rockies Estes Park Center - 10/31/2018
Excellent service. Kathy did an amazing job and was a pleasure to work with. I had left my laptop at a restaurant in Newark airport. She actually went to the restaurant to retrieve it and then called me to work out arrangements for getting it sent to me. She’s a real life saver! Thank you.
-Shane H.
A passenger of United Airlines - 10/31/2018
Thank you for your efficient and swift recovery of my Kindle.
-Shannon G.
A passenger of American Airlines - 10/30/2018
I can't tell you how happy my husband and I were to receive our photographs. We thought our memories were gone frrever. PleASE SEND OUR THANKS TO THE LOVELY LADY WHO CALLD AND WORKEWD WTH ME ON FINDING MY LOST ARTICLES SHE IS A CREDIT TO YOUR ORGANIZATION.
-Carole I.
A passenger of United Airlines - 10/30/2018
received them a few days ago, sorry i wasn't able to send this until now, thank you for sending the sweaters, i will remember in the future to check the draws before leaving, thanks agin
-john L.
A guest of Hampton Inn and Suites Lake Placid - 10/30/2018
Amazing! Thank you so much! So prompt and great service! More than I would have expected.
-Craig Z.
A passenger of United Airlines - 10/30/2018
Got it back. Thank you!
-John G.
A passenger of Amtrak - 10/30/2018
Amazing. Well done.
-Brian G.
A passenger of American Airlines - 10/30/2018
Very pleased with the lost and found service. I was kept informed on the progress and my item was found and returned to me.
-annie G.
A passenger of United Airlines - 10/30/2018
Thank you for returning my bag I left in the Charleston airport. It means a lot to us and we will definitely make United our airline of choice.
-Robert M.
A passenger of United Airlines - 10/30/2018
Turned out well! You found my ipad after 30 days.. Thank you
-JOANN M.
A passenger of American Airlines - 10/29/2018
Thank you so much! I really appreciate your quick and efficient response finding my lost phone.
-MIldred C.
A passenger of American Airlines - 10/29/2018
Thank you for you prompt response and delivery of the clothing items I left behind upon leaving. Your help is greatly appreciated!!
-Marla C.
A guest of Planet Hollywood Las Vegas - 10/29/2018
Great response!
-Dan T.
A passenger of American Airlines - 10/29/2018
I am so grateful to American Airlines for finding my phone and for getting in touch so quickly.
-Mary G.
A passenger of American Airlines - 10/29/2018
Great service, thank you
-Michael B.
A passenger of American Airlines - 10/29/2018
I am so impressed that AA has the means and ways to track down and resolve a lost item report. Thank you from a loyal customer!
-David G.
A passenger of American Airlines - 10/29/2018
SO FAST! Unbelievable turnaround and responses. Thank you!
-Rachel H.
A passenger of American Airlines - 10/29/2018
Fantastic job! Never thought I'd ever see my old Kindle again. Thank you!
-Linnea A.
A passenger of United Airlines - 10/29/2018
Fantastic service. I’m grateful and thankful for the return of my gold jewelry. Hotel Indigo Nashville offers INTEGRITY as well as a wonderful property. Bless you all! Thank you, dear housekeeper and housekeeping department!
-Janon D.
A guest of Hotel Indigo Nashville - 10/29/2018
Thank you!
-Robert D.
A passenger of American Airlines - 10/29/2018
THANK YOU!
-Barbara A. M.
A guest of Wekopa Resort & Conference Center - 10/28/2018
Oh my gosh, I am so very grateful to you for finding my lost item. It means so much to me! Thank you very much for providing this wonderful service. I'm very impressed!
-B. B.
A passenger of American Airlines - 10/28/2018
Gwen was just fantastic!!
-Calvin David L.
A passenger of United Airlines - 10/28/2018
You have been so helpful--thanks so much!
-Angie W.
A guest of The Garland - 10/28/2018
Thanks you very much for returning my lost wallet, I appreciate it greatly,
-Lieske K.
A passenger of United Airlines - 10/27/2018
Thank you so much! You are the greatest people ever! Can't believe you found my laptop!!!
-VINCENT A.
A passenger of American Airlines - 10/27/2018
You guys provided superb service. I appreciate you for tackling my case so quickly.Kind regards
-Angel G.
A passenger of American Airlines - 10/27/2018
Thanks for being so awesome! I didn’t even realize I had lost my license when I got your postcard. Your system was extremely efficient and the woman I talked to was very pleasant. Thanks again!
-Stacie W.
A passenger of Travelers AID DFW - 10/27/2018
Thank you for your diligent and exceptional effort to find and return my lost iPad.
-Herbert S D.
A passenger of American Airlines - 10/26/2018
Shila from security was awesomeThanks a bunch
-Herbert R.
A guest of Gold Strike - 10/26/2018
Thank you for your help
-Ray P.
A guest of MGM Grand - 10/26/2018
Thank you for your help
-Ray P.
A guest of MGM Grand - 10/26/2018
Thank you Admirals Club and AA for returning the raincoat I left behind. It's my all time favorite travel coat that has spent many hours with me on AA flights and in the Admirals Club. I'm very grateful for your excellent customer service.
-Sunny Y.
A passenger of American Airlines - 10/26/2018
Thank you for sending my wallet, it has arrived safely. I hadn't even realised I had left it behind on the ship
-Helen M.
A passenger of Azamara Club Cruises - 10/25/2018
excellent service... wow I'm impressed...lost my daughters tablet and they were able to track down her Email address and shipping was lightning fast...thx
-mike G.
A passenger of United Airlines - 10/25/2018
thanks so much to the person that cleaned the room 19023 on Thursday Oct 18 and her honesty and work ethic in turning in my sunglasses...I plan on writing the general management and housekeeping to thank them
-sandra D.
A guest of Treasure Island - 10/25/2018
Wow, I am amazed at the efficiency of returning my Kindle. Much appreciated.
-Sibyle J.
A passenger of United Airlines - 10/25/2018
Thank you very much and thank the person who turned it in
-Conrad Y.
A guest of Harrahs Resort Atlantic City - 10/25/2018
You're amazing! it took no time to respond and to find my lost item. Thank you!
-Lillian R.
A passenger of American Airlines - 10/25/2018
Let me start off by saying Thank you to all that helped me recover my I teams. They ment a lot to me. But, an especially big thanks to Rochele she was such a blessing! She was ver helpful, knowledgeable, and even more professional. Thanks to her the experience was wonderful. MGM Gran organization is lucky to have a wonderful worker like her! Thanks once again!
-Evangelina R.
A guest of LUXOR Las Vegas - 10/25/2018
Thanks
-Lavonda K.
A passenger of Carnival Cruise Line - 10/25/2018
Thank you so much for your excellent service.
-Blanca M.
A guest of Vacation Villas Two - 10/24/2018
Thank you so much for doing the extra work to find my leather jacket and get it back to me. I am so impressed by this excellent customer service. Thank you
-Mindy L.
A passenger of United Airlines - 10/24/2018
I didn't even realize I had forgotten my tablet until you all emailed me first since I haven't unpacked yet. You all are fantastic. Thank you for contacting me and thank you for your wonderful customer service. It is so much appreciated.
-Mary H.
A passenger of American Airlines - 10/24/2018
thank you so much. Your LIFE SAVERS!!!!
-Analyn
A passenger of United Airlines - 10/24/2018
thank you thank you!!! This service was amazing!!
-dana G.
A passenger of American Airlines - 10/24/2018
YOU GUYS ARE ON THE BALL. MANY THANKS DP
-DON P.
A passenger of Air Canada - 10/24/2018
The people at the hotel were so helpful and courteous. The service was very easy. Highest compliments!!
-John N.
A guest of The Signature at MGM Grand Security L and F - 10/24/2018
Great service. Got the iPad back today
-Jack J.
A passenger of United Airlines - 10/23/2018
I just want to thank you for the prompt response and return of the item I left behind! Terrific customer service!
-Robert C.
A passenger of United Airlines - 10/23/2018
You have restored my faith in United Airlines!!! I am very very grateful for this effort!!! Thanks a million.
-Deborah D.
A passenger of United Airlines - 10/23/2018
Fabulous service for those of us that accidently leave things behind. Arthur is incredibly professional and an asset to the service. Thank you!!!!!!
-Erika B.
A guest of Atlantis Casino Resort Spa - 10/22/2018
American Airlines was so very helpful in the recovery of our lost bag. They found our lost bag we left in the overhead without any identification. They were so helpful and returned our bag the day it was found. Thanks so much you made my granddaughter's day and mine too. Thanks for being so attentive and courteous.
-Martha S.
A passenger of American Airlines - 10/22/2018
Great service. Thank you very much.
-Joan S.
A passenger of American Airlines - 10/22/2018
excellente service.. congrats
-jose C.
A guest of Lost and Found Venetian Palazzo Resort and Sands Expo - 10/22/2018
Mike could not have been any nicer. Quick to respond, and ship out the lost phone. Thank you!!!
-Lisa H.
A passenger of Amtrak - 10/22/2018
Awesome and unbelievable! I had given up all hope. Thank you so much!
-Darren K.
A passenger of United Airlines - 10/21/2018
Thank you! The method to report the item was easy and we are so grateful to have our item returned!
-Julie B.
A passenger of United Airlines - 10/20/2018
I'm really happy
-Patrick A.
A passenger of American Airlines - 10/20/2018
I want to thank to all your lost and found service, specially to Jose Hernandez.
-Rafael R.
A passenger of American Airlines - 10/20/2018
Thank you very much for finding
-Lalitkumar B.
A guest of Caesars Palace - 10/20/2018
Thank you so much for finding my jacket and retuning it to me so fast. I couldn’t believe you would actually attempt to find it. I realized I had left it at the seat at the gate just after boarding but of course the plane was full and people were still boarding, I couldn’t go back down the aisle to get off and get it. I had asked the steward to call and he did And supposedly some did attempt to locate it but could not. It was too close to take off to let me off. I had no hope of seeing it again. I bought it just For this trip to Arizona and New Mexico. It’s nice to know this program works. I left a brand new sweater in the airport bathroom coming home from Italy and didn’t even attempt to find it but was bummed. Kudos to your your lost and found team.
-Maryellen
A passenger of American Airlines - 10/20/2018
Your service is greatly appreciated!
-Tamara H.
A passenger of United Airlines - 10/19/2018
What a great service! Keven at the Golden Nugget had to call me twice because I failed to complete all the information to get the Kindle shipped to me. He was most helpful. You're lucky to have him. The error in completing the information might have been because I'm using a Safari browser.
-Robert F.
A guest of Golden Nugget Las Vegas - 10/19/2018
I would hope other hotels would use this service. Others are using this service then there should be a notice on both the website and in hotel rooms. There needs to be more notice this service is available.
-Mark A F.
A guest of COW HOLLOW INN & SUITES - 10/19/2018
Thank you so much For your help
-Ringson C.
A passenger of United Airlines - 10/19/2018
Thank you for your efforts so far, l Will be expecting the delivery of the item as soon as possible.
-Ogunrinde K.
A passenger of United Airlines - 10/19/2018
Thank you so much for finding my iPad and sending it back.....before I even reported it!! Very professional! I am very grateful. Karen
-Karen C.
A passenger of American Airlines - 10/18/2018
I cannot thank you enough for locating my phone! I had just taken a trip with my elderly mother to Ireland and all of my photos were on the phone. It meant a lot to me that United Airlines took the locating of my phone so seriously and diligently worked to find it and return it to me. I was so surprised and delighted to get it back!
-Laura F.
A passenger of United Airlines - 10/17/2018
Wow just wow. Thankyou guys so much. Not only did I get all my items back. I was reimbursed for the lost cash and I can’t say Thankyou enough! I needed that right now. Thankyou guys again so much. I loved Vegas. And your guys hotel was the one I spent my most time in lol. I want to come back soon!
-Zachary G.
A guest of New York New York - 10/17/2018
Thank you very much for your professionnalism.Good job.
-MARTIN L.
A guest of Tropicana Laughlin Hotel Casino - 10/17/2018
Thanks again for your time and help
-Jose l D.
A passenger of American Airlines - 10/17/2018
Thank you!
-Zenia M.
A guest of WDW Swan and Dolphin Resort - 10/17/2018
Thank you so much for finding
-Nina B.
A passenger of United Airlines - 10/17/2018
Thank you so much for your help you are the best!
-Frankie R.
A passenger of American Airlines - 10/16/2018
Thank you so much for your prompt professional serviceGrateful traveler
-Basil M.
A passenger of American Airlines - 10/16/2018
Excellent service!!!!
-HALE B.
A passenger of Travelers Aid DFW - 10/16/2018
Excellent service, and even better follow up! Thank you Laura!
-Michael M.
A passenger of American Airlines - 10/16/2018
Very pleased with your service. Prompt response in locating and retuning lost items.
-Diane B.
A guest of Hutton Hotel - 10/16/2018
So kind of you to help me through this process. You are the best! I thought that the new online return process was straightforward, even for a techophobe like me. we were very impressed. Certainly I was lucky to have been surrounded by good citizens like you and the person who turned in the Ipad. I use it for work and am lost without it! My best wishes to you,
-Spencer H.
A passenger of Amtrak - 10/16/2018
Thank You. Thank you thank you
-Cindy A.
A passenger of United Airlines - 10/15/2018
I thought for sure my item was lost forever. Then I get a call from lovely lady telling me it had been found. I could not believe my ears when she informed me that it had been found and returned. I was elated and so impressed with American Airlines from beginning to end that I will try my best to always fly with you. You really made our trip wonderful. The people at the check in were great and then to have my kindle found and being sent back was the best. Thank you for being a great airline.ttthe american
-susan B.
A passenger of American Airlines - 10/15/2018
Up to date notifications. Knew exactly when package was to be delivered. Very secure packing. Excellent service
-Jean H.
A passenger of United Airlines - 10/15/2018
Thank your for taking the time to find out that they were my headsets.
-Tom H.
A passenger of American Airlines - 10/15/2018
Filing a "lost" form was easy, and AA found my lost item very promptly! Thanks for returning it!
-Mary L.
A passenger of American Airlines - 10/15/2018
Great service. Never used this service before but I like the concept.
-Hugh
A guest of Hilton Garden Inn Midtown - 10/15/2018
Really amazing service, thanks for doing this!
-W
A passenger of United Airlines - 10/14/2018
I couldn't be happier. You have found my iPad which contained years of photos of grandchildren. Thank you for your service. I am very grateful.
-Pamela H.
A passenger of United Airlines - 10/14/2018
We really appreciate the staff going the extra mile in finding and shipping the clothing we left in our room. Thanks again. We will always recommend New York / New York to our friends who travel often to Vagas.
-dennis d B.
A guest of New York New York - 10/13/2018
I had a fantastic experience. Harry, who I spoke with on 10/13/18 and his colleague who I spoke with the previous day at approx 4:40 pm were exceptional. Friendly, professional -- everything one would want. I am very appreciative.
-Jim W.
A passenger of American Airlines - 10/13/2018
Excellent service. Exceeded my expectations. My iPad Pro was returned in perfect condition.
-Wooten
A guest of WDW Swan and Dolphin Resort - 10/13/2018
I did not received my ipad yet , but the service is great
-Octavio O.
A passenger of United Airlines - 10/12/2018
You are the BEST! Thank you for your prompt attention.
-María D.
A passenger of United Airlines - 10/12/2018
Thanks to all who had a hand in recovering my lost item, it’s good to know we still have honest and caring people.
-Brenda
A passenger of American Airlines - 10/12/2018
Great service, I lost my phone on a Saturday and thought I would never see it again but by Monday it had already been found, I'm very grateful
-Yisel D.
A guest of Six Flags Great Adventure - 10/11/2018
Thank u for ur help in retrieving my lost Nook. Your prompt assistance is truly appreciated. Thx again.
-Pam H.
A passenger of United Airlines - 10/11/2018
My cell phone was returned today in good working order. Thank you so much for making the effort to find it and get it back to me.
-Jim S.
A passenger of Air Canada - 10/11/2018
Thank you so much for taking the time and attention to find my daughter's lost phone. I am not sure what the condition it will be in, but I'm relieved regardless that her phone was found. You guys rock!
-Heather H.
A guest of Six Flags Magic Mountain - 10/11/2018
THANK YOU!!! :)
-Melvin Q.
A passenger of American Airlines - 10/10/2018
Thank you so much for all your trouble. I have received my iPad. Sorry for causing you so much trouble.
-Sandy F.
A passenger of United Airlines - 10/10/2018
Thank you so very, very much!!!!This iPad had a lot of pictures of my dad who passed away .....I can’t tell you how grateful I am thank you so very much
-Frederica H.
A passenger of American Airlines - 10/10/2018
Thank you very much!!!
-Cindy B.
A passenger of United Airlines - 10/10/2018
We received the lost item yesterday 10/9/18.Thank you
-Tom C.
A guest of Great Wolf Lodge Grapevine TX - 10/10/2018
Thrilled to have my phone returned. I was sure I left it in the restroom in Albuquerque . Never crossed my mind that I left it on the plane.
-Dina G.
A passenger of United Airlines - 10/10/2018
This whole system was very easy to use. Rose from Yosemite helped me to have my belongings sent to me. She emailed me a link and I paid for the shipping, and voila!
-Becky H.
A guest of Yosemite Hospitality | Aramark L&F - 10/10/2018
I am so impressed by this service. I never thought I would see my lost item again and was very excited when the notification came that my item had been found. My sail date was September 15 and found notification received October 9. The system was easy to initiate my lost and found request and I received numerous updates over the last couple of weeks to let me know they were still searching for my lost item. I can’t thank this service enough and would definitely recommend to everyone!
-Tracy L.
A passenger of Carnival Cruise Line - 10/10/2018
Dear sir or madam, I am very grateful to you and the American Airlines staff that found the iPad I left behind on my flight. Great service.Thanks so much Ralph
-Ralph A.
A passenger of American Airlines - 10/9/2018
Thank You so very much. I was worried about not getting my boots back. I appreciate all you have done.
-Carmen L.
A guest of Planet Hollywood Las Vegas - 10/9/2018
Absolutely Fantastic
-Sean L.
A passenger of United Airlines - 10/9/2018
Excellent, friendly, efficient, kind service - wow! Great experience with Rameek.
-Cindy B.
A passenger of American Airlines - 10/9/2018
I Thankyou so very much for returning my things!
-Lindsey S.
A guest of Shore Hotel - 10/8/2018
Thanks to Mitch
-Stephen G.
A guest of Spyglass Inn - 10/8/2018
Thank you so very much! You were so helpful. Thank you!
-Robert G.
A passenger of American Airlines - 10/8/2018
Super fast and easy to use. Thx.
-Warren L.
A guest of Bellagio - 10/8/2018
Thanks American Airlines has been highly Professional and has made me a loyal customer. I will speak well of AAir to my friends. Charles J.
-Charles J.
A passenger of American Airlines - 10/8/2018
Thanks for finding my ipad. I didn't think it would be found.
-Jeff M.
A passenger of United Airlines - 10/8/2018
Thank you very much for the consistent constant checking in and updates
-James Lee MaDaris I.
A passenger of American Airlines - 10/8/2018
Professional, helpful. Ruby and your team did everything they could to help me.
-Anita B.
A passenger of Travelers Aid DFW - 10/8/2018
Jim at the Cosmopolitan Hotel is to be commended for his excellent and speedy efforts on my behalf. So far it appears the charger back system is working. I anxiously await the return of my items. Thank you
-Richard M.
A guest of Cosmopolitan of Las Vegas - 10/7/2018
thank you!! you are amazing!!!
-rosy
A passenger of United Airlines - 10/7/2018
This was an extremely easy process. People leaving items in their rooms after checkout must happen a lot. Thank you for the easy process and GREAT customer service.
-LINDA S.
A guest of The Carriage House - 10/5/2018
my lost item arrived in good shape and in reasonable time.
-Laura
A guest of The Graduate Minneapolis Hotel - 10/5/2018
I am extremely pleased with this service. I would like to get in contact with the person that found my daughters wallet. We received it yesterday. Everything was still in the wallet, even the $20 cash that was in it. I am going to contact cedar point lost and found to ask for the information on the person who turned it in. Again, I am very pleased with the service. Keep up the good work. Jan D.
-Jan
A guest of Cedar Point - 10/5/2018
Thank you received all card with wallet
-Shaheen Haroon K.
A passenger of American Airlines - 10/5/2018
Praise God for Laura in the lost
-Campbell
A guest of Beau Rivage Resort and Casino - 10/5/2018
Just want to THANK YOU so very much for your help in recovering my lost item You did it very quickly and sweetly I was very upset and you took care of this so well Thanks again
-Rita C.
A guest of Wynn Las Vegas - 10/5/2018
Thanks so much for the fast service!!! Thank you Tom!
-Kim K.
A guest of Doubletree by Hilton Bloomington Minneapolis South - 10/4/2018
great service!!!
-Paul M.
A passenger of Travelers Aid DFW - 10/4/2018
I thought that I was going to have difficulty with the process and was upset, I thought I was not going to recuperate my IPAD. I found it easy to do and a very quick response. I truly appreciate all the help I received and I THANK you.
-Hilda M H.
A passenger of United Airlines - 10/4/2018
The delivery was prompt and much appreciated - thank you
-Frank T.
A passenger of Air Canada - 10/4/2018
Great service! I especially appreciated the timely response. I knew you had found my iPhone before I bought a new one. Thanks!
-Monica
A passenger of United Airlines - 10/4/2018
I received my package with everything intact. Please thank the HGV staff for finding and returning it!
-Margaret M.
A guest of Hilton Grand Vacations at Seaworld - 10/4/2018
Thank you so very much for the return of my wifes memory card case. It contains a dozen memory cards of the photos that she took on our recent vacation in China. We were numb when we realized that the card case was missing. And now we are equally numb that they have been found and returned to us. (Numb in a good way, this time.) We are so thankful to everyone that was involved in the return of our vacation memories.
-Allan F B.
A passenger of Travelers Aid DFW - 10/3/2018
This service is a great vehicle to deal with a task that tends to get pushed aside, or procrastinated.It takes dealing with this kind of issue (lost and found items) to to a higher level of connectivity and ease of execution for both parties involved.
-Paula
A guest of Embassy Suites Albuquerque - 10/3/2018
WOW!! I can't believe I got my new Tab back. I'm so grateful for honesty of the people that found it!
-Mary S.
A passenger of American Airlines - 10/3/2018
Excellent service I m waiting for my iPad
-Cote M.
A passenger of Air Canada - 10/3/2018
I want to thank you for the prompt return of my blanket. I was in room 9L1 registered under xxxxxx. Your customer service people did a wonderful job locating and mailing my blanket. Thank you again. Rhonda
-Rhonda R.
A guest of Ellington at Wachesaw Plantation - 10/3/2018
Thank you very much for helping me find my wallet. I didn't expect to ever see it again, so I can't say enough about how well this process helped me.
-Adam M.
A passenger of United Airlines - 10/3/2018
Fast and easy .
-Steven P.
A guest of Lost and Found Venetian Palazzo Resort and Sands Expo - 10/3/2018
Thank you! Great service!!
-Ruth L.
A passenger of American Airlines - 10/2/2018
Your hotel and personnel were very helpful and kind in retreating our lost items. We love staying at your hotel.
-Janet A.
A guest of South Point Casino - 10/2/2018
Excellent service. So pleased to be reunited with my item! Thank you.
-Lindy M.
A passenger of United Airlines - 10/2/2018
Many thanks!!!!
-Allen P.
A guest of Bellagio - 10/2/2018
Thank you! Thank you! My coat has been returned. I didn’t that I stood any chance of getting it back, given the massive size of the Dallas airport. However, your system seems to work. I really appreciate it. Thank you again!
-Edward S.
A passenger of American Airlines - 10/2/2018
We had the best customer service from Ocean Casino and Resort in trying to locate and recover a lost item at the casino. Very efficient process....can not thank them enough!!
-Lisa K.
A guest of Ocean Resort Casino - 10/2/2018
I would like to thank the people of Cedar Point for their help in finding and the soon to be returned lost glasses This was our first visit to the park in years and i am now considering a season pass for 19 Thanks
-Paulbucher
A guest of Cedar Point - 10/1/2018
United called me day of flight to say had Kindle
-Shelia H.
A passenger of United Airlines - 10/1/2018
I would like to forward my many thanks to Lora. Lora was incredibly helpful and pleasant every step of the way in accessing my forgotten items. She was an absolute pleasure to work with. Please forward my thanks to her Thank you. Wendy J.
-Wendy J.
A guest of Beau Rivage Resort and Casino - 10/1/2018
Thank you, thank you, thank you
-Laura C.
A passenger of United Airlines - 10/1/2018
would like to greatly thank the housekeeping staff persons for recover and safe return of my wallet. ocean resort you are so blessed to have such a dynamic staff of works in house keeping with an outstanding code of ethics. we look forward to coming back again , thank you again
-pamela pinkett R.
A guest of Ocean Resort Casino - 10/1/2018
I am so impressed with your staff and procedures for lost and found! I never expected to see my item again. The day I checked out and arrived home....four hours.. you had my item and started the return process. Outstanding service!!! In addition, this was my first visit and I loved your hotel!
-Dianne P.
A guest of Harrahs Cherokee Resort - 10/1/2018
Thank you so much
-Youngvin S.
A passenger of American Airlines - 9/30/2018
Thank you! I didn’t expect I’d ever see it again. I really appreciate the effort of your entire team on our behalf.Saralyn
-Saralyn D.
A guest of Great Wolf Lodge Grand Mound WA - 9/30/2018
thanks so much for your help
-douglas R.
A passenger of United Airlines - 9/30/2018
Thank you very much for sending me the thing I lost. We successfully received it. I appreciate United Airlines' correspondence for this time. Thank you very much.
-Masami S.
A passenger of United Airlines - 9/30/2018
Very very pleased
-James B.
A passenger of American Airlines - 9/29/2018
My Kindle was found (apparently just where I had left it) and returned promptly and in good condition. The web site page concerning lost and found is clear, concise and easy to use. I am very favorably impressed. My only question is how would a person who is NOT computer savy (like many older people who may be prone to forgetting things on an airplane) accomplish the same item retrieval results?
-Dennis P.
A passenger of United Airlines - 9/29/2018
In addition to what I said before, I am grateful that your employees are honest and turned in a valuable lost US passport.
-JOHN P.
A passenger of American Airlines - 9/28/2018
Hoping this includes BOTH jackets. thanks
-Ross G.
A guest of Flamingo Las Vegas - 9/28/2018
Thank you very much for your most efficient return of my goods. I am most grateful for the honesty and importance that you have given to my property.
-Jillian C.
A passenger of Air Canada - 9/28/2018
Great assistance, very efficient.
-Aurifran Lopes N.
A passenger of American Airlines - 9/28/2018
Thanks you so much for locating my lost item. I am glad to see that there are businesses that still provide quality service.
-Gary N.
A passenger of American Airlines - 9/28/2018
I was very happy with the prompt service I received
-Patricia W.
A guest of Harrahs Cherokee Valley Resort - 9/28/2018
I received the camera on Thursday. Thank you from the bottom of my heart. It was my first trip to Ireland and I am extremely grateful for it's miraculous return! I am so happy! Thank you over and over again.
-Nancy M.
A passenger of United Airlines - 9/28/2018
Thank You for all your effort on my behalf! I received my glasses in a timely manor.
-Lanay Del M.
A passenger of United Airlines - 9/27/2018
Wow! I am so impressed that you found my iPad and that you found it so quickly! Even more impressive is that within just a few hours it has already been shipped to me. Bravo! Thank you so much!
-Cynthia C.
A passenger of United Airlines - 9/27/2018
I am very grateful for your finding and sending my lost passport back to me. I still have no recollection of how I left it on your flight, so I appreciate your system that allowed me to cause your search.
-john P.
A passenger of American Airlines - 9/27/2018
I can’t believe you found my phone and that I m getting it back. I m stunned . I just got it and still owe 600$ on it . I thought I was going to have to pay it plus a new phone. Thank you thank you thank you
-Mario S.
A passenger of Carnival Cruise Line - 9/27/2018
Very persistent, didn't give up. Extremely good communication. Excellent service!
-Lawrence S.
A passenger of United Airlines - 9/26/2018
I prayed for a miracle and you and God delivered! Thank you so much. This was my first trip abroad and I am thrilled that you found my camera! Thank you from the bottom of my heart for the prompt and efficient service you have provided for me! Thank you so very much! The camera provides precious memories for me that will be with me for the rest of my years!
-Nancy M.
A passenger of United Airlines - 9/26/2018
Awesome rep who called
-Lisa I.
A passenger of United Airlines - 9/26/2018
Thank you for your service. It was fast and honest!
-Lance H.
A guest of Embassy Suites Greenville Golf Resort and Conference Center - 9/26/2018
thanks so much for finding my computer
-Tad F.
A passenger of American Airlines - 9/26/2018
Thank u
-Sean Vankallen M V.
A guest of Harrahs Resort Atlantic City - 9/26/2018
Awesome!! Amazing!!! Just received my phone, thank you!! I was so upset because it has pictures of my mom and brother, both recently passed away. I wish I knew how it was found and where and by whom. The last I saw it, it was in my handbag, I had not even taken it out. Then when I went to take it out and use it. It was gone!! I would appreciate any feedback about this. Fantastic job of follow up and follow through, my deepest thanks!!
-JoAnn
A passenger of American Airlines - 9/26/2018
Thank you so much. I am curious where it was found. In our cabin? At Copenhagen airport?, in the aircraft on the way to Heathrow airport? or at Heathrow?
-Wilhelmus J H.
A passenger of Princess Cruise Lines Ltd - 9/26/2018
Absolutely awesome assistance! Tiesha G. notified me immediately after my lost item was found, sent out clear instructions to me, followed up with a phone call, and processed the return within minutes. I can’t see how this could have been done any better! Also, Tiesha was very pleasant, positive and competent in doing her job. This all reflects positive credit to her office, American Airlines, and the Philadelphia Airport. Thank you!
-Bryan W.
A passenger of American Airlines - 9/26/2018
Manager of housekeeping responded quickly and was very helpful!!
-Dunreath
A guest of Marriott Tucson University Park Hotel - 9/25/2018
Thank you for finding my iPad. Great job!Congratulations!!
-Olga R.
A passenger of United Airlines - 9/25/2018
Thanks - really helpful
-Kathleen
A passenger of United Airlines - 9/25/2018
This service has been great! Many thanks to Mary from Air Canada!
-Carmina H.
A passenger of Air Canada - 9/25/2018
the lost and found people were very nice and helpful
-sophia a M.
A passenger of American Airlines - 9/25/2018
So far this is an amazing service.Of course it helps that I knew they had found my item before I submitted my report, but for an efficient way of getting it back, this is working slick as a whistle. I don't know whose brain child it is but thank them for me. It seems to be working GREAT.
-Bill W.
A guest of Ocean Oak Resort - 9/25/2018
I was dubious but it went well Thank You I appreciate your help Job well done PS I have not received the iPad yet but it is in route
-Lawrence F.
A passenger of American Airlines - 9/25/2018
Thank you!
-Harry O.
A passenger of United Airlines - 9/24/2018
Very friendly, courteous and helpful staff. Quick and efficient retrieval process.
-Stephanie P.
A passenger of United Airlines - 9/24/2018
Thanks, for providing this service to ship these left behind things back.
-Lewis "Luke" K.
A guest of Home2 Suites by Hilton Richland - 9/24/2018
Thank you Tia for calling me this morning, you are a Blessing. What a great experience from American Airlines with great employees that they have working for them.
-Hector C.
A passenger of American Airlines - 9/24/2018
Great work! Found my list item! Easy process to generate the lost item information, good communication while they looked for it and a smooth and quick transaction to get it back to me. Thanks!
-Robert S.
A passenger of American Airlines - 9/24/2018
I never expected this to be as easy as it has been. I think the United app is actually pretty terrific keep it up! With thanks
-Carl W.
A passenger of United Airlines - 9/23/2018
Security was very friendly and prompt with recovering my item. Took the initiative to recover the item before the cleaning staff entered.
-Andrea L.
A guest of Hilton Grand Vacations Club The Elara - 9/23/2018
Very pleased with the way you handled this claim.
-Dave H.
A passenger of United Airlines - 9/22/2018
Thank you so much for all your help. Me and my mom appreciate your help and make us happy to stay with westin resort. See you next year!
-sadudee T.
A guest of The Westin Princeville Ocean Resort Villas - 9/22/2018
I am so happy to say that I did receive my lost item, thank you very much.
-Carolyn
A guest of Comfort Inn of Butte - 9/22/2018
Today I received the headphones under FedEx tracking
-Terry H.
A passenger of American Airlines - 9/21/2018
thank you your staff was very helpful during a stressful situation for me.
-Jonathan H.
A guest of Westgate Resort and Casino Lost and Found Dept. - 9/21/2018
As a retired AA employee , thank you to the team members who took the proper measures to turn in my IPad . Believe me I was disappointed in myself but always believed in the AA team would come thru :) I spoke with the gal in PHL lost and Fou d and so t recall her name but please share with her that her professionalism and customer service was outstanding and she answered every question Nice Work Team Philly!
-Scott M.
A passenger of American Airlines - 9/21/2018
Thank you very much for all your help....
-Susan T.
A passenger of American Airlines - 9/21/2018
Thank you for taking care of my lost item.
-Shinya F.
A passenger of United Airlines - 9/21/2018
Thanks for doing this. Outstanding Customer service
-Stephen T F.
A guest of WDW Swan and Dolphin Resort - 9/21/2018
Thank you very much for the quick response.We are so glad you find my phone.Thx again.
-Martina Molenaar 't H.
A passenger of United Airlines - 9/21/2018
Great job, super service
-Ann woelfle B.
A passenger of Travelers Aid DFW - 9/20/2018
Awesome quick response. I can't thank you enough. Yet another thing Mirage does so well.
-Susan R.
A guest of Mirage - 9/20/2018
I am very grateful that you recovered my ipad. Thank you so much. My son cried for days! Thank you again.
-JI HYE A.
A passenger of United Airlines - 9/20/2018
SUPER and FANTASTIC are the best words to describe your service. No sooner had I reported my loss to an agent in the United Club, she started making calls to track it down but was unsuccessful. She told me how to file on line for a lost on board situation. As soon as I boarded my next flight, I went on line, located the form, which was very easy to complete and submitted it before departure. I immediately received a confirmation email with my claim number. I then received sevetsl status reports and then today , less than 48 hours after I reported the loss, received your email informing me it was located. I couldn't get over how efficiently your system works. Chargeback and United perfect together! THANKS!
-Alan J S.
A passenger of United Airlines - 9/19/2018
Thank you so much for returning my lost iPad to me! I thought it was lost forever!
-Lisa H.
A passenger of United Airlines - 9/18/2018
Your security team is absolutely awesome particularly Myra. Thank you for getting my very important items back to me so quickly.
-Julie B.
A guest of PARK MGM Las Vegas - 9/18/2018
Thank you very much.
-Joseph B.
A passenger of American Airlines - 9/18/2018
Thank you so much for your prompt responses and getting my items back with in days of reporting them.
-shellie D M.
A passenger of United Airlines - 9/18/2018
I am very impressed that my item was found in such a quick manner. I was absolutely worried that I would not get my belongings back again. I'm happy to see that each lost item is treated very seriously and is tried in every way to find it's owner. That gives me more trust in American Airlines. Thank you!
-Melinda D.
A passenger of American Airlines - 9/18/2018
I am absolutely blown away how quickly AMerican Airlines notified me that my wallet was found. Thank you for demonstrating that you understand how stressful that situation is.
-Jennie O.
A passenger of American Airlines - 9/18/2018
Thank you for returning my iPad. I am ecstatic!
-Deborah D.
A passenger of United Airlines - 9/17/2018
Appreciate the prompt service and continued efforts that were delivered in finding my lost credit cards and drivers licenses. Will be interesting to see if the money is there as well. Great Job! Thank everyone for their efforts!! Be Safe - Bev
-Beverly T.
A passenger of American Airlines - 9/17/2018
Thank you for going above and beyond what’s expected of a airline
-Gary S.
A passenger of American Airlines - 9/17/2018
Thank you. You were great. I am so appreciative.
-Sharon L.
A passenger of United Airlines - 9/17/2018
Thank you very much for identifying and returning my phone. I really appreciate your assistance!!
-Bentley P.
A passenger of American Airlines - 9/17/2018
good job
-Tianchun L.
A passenger of United Airlines - 9/16/2018
Great work by the lost and found, I will stay at hotel next time in town.
-john D.
A guest of Westgate Resort and Casino Lost and Found Dept. - 9/16/2018
I've never left anything seriously valuable in a hotel room, until now. This reporting, confirmation, and very fast shipping was incredible!
-JeanAnn S.
A guest of Mandalay Bay Delano Lost and Found Dept - 9/16/2018
Brian at gate 8 went above and beyond to help find and send my work computers back to. I left them in a scramble to get to a flight rescheduled to get back to NC during the hurricane. I can't say enough about how kind and thorough he was to get them Shipped. I am a frequent flyer and will remain so due to the efforts of Brian and others of your staff
-Mary Anne D.
A passenger of American Airlines - 9/16/2018
So thankful for your quick response. Will be flying American again!!
-Stephen E.
A passenger of American Airlines - 9/15/2018
Thank you for recovering my item I accidentally left in the room. Thanks for expediting the item. Your professionalism is greatly appreciated
-Pamela F.
A guest of The Linq Hotel (Lost and Found Department) - 9/15/2018
Thank you so much!
-Dulce A.
A guest of Holiday Inn Club Vacations at Desert Club Resort - 9/15/2018
Your service is awesome!! Lost it on Monday. Got it back on Friday! Thank you so much.
-RICHARD A R.
A passenger of United Airlines - 9/15/2018
Thank you!!! This is the second time I have left my iPad on an aircraft, last time not so lucky to get it back. Hopefully I have learned my lesson!
-Donna J.
A passenger of American Airlines - 9/14/2018
I am very pleased with the actions that were taken Balandia in security was very helpful and I thank engineering for finding my ring
-Margaret K.
A guest of Bellagio - 9/14/2018
Thanks! Our items were returned quickly and in great condition!
-Amy G.
A guest of Great Wolf Lodge - 9/14/2018
The staff was friendly, followed through to ensure I knew exactly where my merchandise was and how and when it would be shipped. Great Job!
-Sabrina M.
A guest of Paris Las Vegas - 9/14/2018
thank you for your support.
-Nancy A.
A passenger of Travelers Aid DFW - 9/13/2018
I am incredibly grateful for all your work in locating this. The UAL person who contacted me had clearly worked above and beyond to track this down. Great customer service
-Kenneth T.
A passenger of United Airlines - 9/13/2018
Wonderful! Effective system to solve problems with very warm services
-Wu
A guest of Hilton Los Angeles Universal City - 9/13/2018
Thank you for being very professional
-José Roberto B.
A guest of Lost and Found Venetian Palazzo Resort and Sands Expo - 9/12/2018
I never imagined that I would see my computer again! AWESOME JOB, Lost and found TEAM!]I love American Airlines!
-Thomas G.
A passenger of American Airlines - 9/12/2018
I am so impressed!!! I would never have expected such proactive and considerate support. Thank you!!!
-Mark J.
A passenger of American Airlines - 9/12/2018
Great service for lost and found. Made it very easy to recover.
-Jenett B.
A guest of Great Wolf Lodge Southern California - 9/12/2018
Thank you Charger Back for helping me get my glasses back after I left them at a hotel 5 hours away! The process was so easy and the response was incredibly fast. I’m so thankful I didn’t have to spend the money to replace my glasses!
-Elizabeth N.
A guest of Hilton Chicago Downtown - 9/11/2018
Very grateful for your lost and found service! Thank you for prompt response! V
-Marina V.
A guest of WDW Swan and Dolphin Resort - 9/11/2018
thank you
-pagota T.
A passenger of American Airlines - 9/11/2018
Thank you so much for the quick return of our clothing items left in our closet!
-Gail
A guest of Beau Rivage Resort and Casino - 9/11/2018
Fantastic feeling that something so important is found in such a big airport and will reunite to you.Great job United Airlines !!
-Patrick S.
A passenger of United Airlines - 9/10/2018
Received iPad today - Thanks
-Raymond D.
A passenger of United Airlines - 9/10/2018
The staff member who assisted me was very nice. I also appreciated that the process wasn't complicated.
-Rhonda W.
A passenger of American Airlines - 9/10/2018
Thanks to your more than efficient Lost and Found office, my suit was delivered this morning. I appreciate your efforts to facilitate this and will spread the word about your great Customer Service!! Thanks again !
-Don W.
A passenger of United Airlines - 9/10/2018
Received my gold and diamond watch watch today. Thank you so much and the person that turned it into the front desk. I will be eternally grateful.
-Christine E.
A guest of Nugget in Sparks Nevada - 9/8/2018
Thank you for finding our ipad and returning it. I am very impressed with the SFO crew!
-Kristine B.
A passenger of American Airlines - 9/7/2018
Excellent Service!
-Cristina C.
A guest of Double Tree Anaheim Orange County - 9/6/2018
Great service
-Doug O.
A guest of WDW Swan and Dolphin Resort - 9/6/2018
Excellent service. Thank you!
-Kay T.
A passenger of American Airlines - 9/5/2018
I was really pleased that me iPad was found and returned to me.
-Trish B.
A passenger of Air Canada - 9/5/2018
Outstanding commitment to customer service. Great individual initiative in Hayden Baggage to contact me personally and determined follow tru by central bagggage claim folks in navigating the system to get article returned to me. Thanks to all
-R Krug F.
A passenger of United Airlines - 9/5/2018
Thank for finding my lost stuff , all security people were very happy to check up on my items left in the room , your lost and found department is doing a good job and were happy to serve me , and shipping to me right away ...thank you
-Lan D.
A guest of New York New York - 9/4/2018
Thank You. Totally impressed, you found it.
-Faye C.
A guest of River Terrace Inn - 9/4/2018
I am very happy AA managed to find my passport. great job !!
-Claudia G de S.
A passenger of American Airlines - 9/4/2018
Thanks so much to your staff and management effort to help locate and send my lost item. It is much appreciated.
-Brian T.
A guest of Embassy Suites Downey - 9/4/2018
We can't thank you enough for taking the time to locate our car key and contact us for it's return. Irene was most pleasant and helpful in making this happen. Thank you, thank you.
-Margaret H.
A passenger of American Airlines - 9/3/2018
Received them- Tks
-Carolina D.
A guest of Kings Island - 9/3/2018
What can I say but a big thank you for saving us the pain of replacing documents and cancelling credit cards(which we already did)Many thanks to the person that found it and turned it in....
-Anthony S.
A passenger of United Airlines - 9/3/2018
Thank you for your quick response on this matter.
-Arthur L.
A passenger of United Airlines - 9/3/2018
I am so happy that you guys did everything you could to locate my lost item!!! I would like to commend your company on the prompt messages and keeping me informed of my Item. THANKS SO MUCH!!!
-Tracy H.
A passenger of American Airlines - 9/2/2018
I’m beyond thrilled to have located my jacket and I’m so appreciative of your thoroughly professional and responsive staff in finding and mailing it to me Julie is my new hero. Above and beyond !!!
-Lu R.
A guest of Town and Country Resort and Convention Center - 9/2/2018
Thumbs up for the good service.
-Gertjan de K.
A passenger of United Airlines - 9/2/2018
Thank you so much for such a speedy reply! Our daughter left her iPhone and was heartbroken to have lost the pics she took on our trip.
-Randi L.
A passenger of American Airlines - 9/2/2018
Thank you for sending my wife's phone back, we didn't think we would see it again!
-Dennis C.
A passenger of United Airlines - 9/2/2018
GOOD SERVICE IN THIS DEPARTAMENT
-MARIA M.
A guest of Circus Circus Las Vegas - 9/1/2018
We like to thank who ever turned in my wallet! We also want to thank Nicole who called me about my wallet. Nicole was very professional and friendly. We can’t say enough Sun Country. We had a great experience flying Sun Country back. Keep up the great work your employees are doing. Thank you.
-William M.
A passenger of Sun Country Airlines - 9/1/2018
Great attention from United. Thank you.
-Samuel B. Corliss, J.
A passenger of United Airlines - 9/1/2018
Amazing
-Paul M.
A passenger of Air Canada - 9/1/2018
THANK YOU...THANK YOU...THANK YOU!
-Martin R.
A guest of New York New York - 9/1/2018
Today, August 31, 2018, I received the USPS package containing my Kindle that I had left on the plane. Thanks so much to United Airlines and Chargerback for finding and returning my previously lost item! Good work!
-Marcia F.
A passenger of United Airlines - 8/31/2018
I am thankful that you took pains to locate lost items, charge them and mail it to your customers. Its a great service.This is possible only in Canada. Thanks a million to every one who took time to get it back to me. Priceless service.
-Venkatamani C.
A guest of Whistler Blackcomb - 8/31/2018
I requested and paid for next day delivery today at 10:30am. Tracking is saying Tuesday before 8:00pm!! That is not next day! I fly back out on Monday afternoon!! Are you going to pay to ship to next address?
-Chuck H.
A passenger of American Airlines - 8/31/2018
Thank you so so much!!!! Pictures that could not be replaced. And much more
-Caroline U.
A passenger of American Airlines - 8/31/2018
I appreciate excellent services of Ms. Joanne
-Rehana H.
A passenger of United Airlines - 8/31/2018
Quick and efficient service! Thank you
-Amber V.
A guest of Cosmopolitan of Las Vegas - 8/30/2018
I was treated with great care by Chris--Thanks so much!!!
-Helen S.
A guest of Red Rock Casino Resort Spa - 8/30/2018
OUTSTANDING! Above and Beyond UNITED!
-Amy P.
A passenger of United Airlines - 8/30/2018
I have received my lost pants at home.Thanks a lot for your quick and effective action.Best regards Philippe C.
-Philippe C.
A guest of Blue Mountain Resort - 8/28/2018
I thought for sure I would never see my iPad again .... but not the case! You guys are amazing. You took my report; you kept me informed and you found it 3 weeks later. I am so grateful to you all. Thank you. I am a Platinum member and use your services almost exclusively. This is another confirmation for why to choose American Airlines! I am shouting it from the rooftops and in airports!!!Thank you again. Charlene
-Charlene G.
A passenger of American Airlines - 8/28/2018
Thank you for providing this service quick and reliable service - clearly more reliable than my own memory
-Michael P.
A passenger of United Airlines - 8/28/2018
Thanks!
-Sebastien O.
A passenger of Celebrity Cruises - 8/27/2018
great system
-Julie J.
A passenger of United Airlines - 8/27/2018
THANK YOU!!!!
-Mary Ellen S.
A guest of Beau Rivage Resort and Casino - 8/27/2018
Amazing service. Gentleman who helped me was great!
-Chris M.
A passenger of Travelers Aid DFW - 8/27/2018
Sharonda with Traveler’s Aid DFW provided me with excellent service in retrieving and returning a lost item. I’m very pleased with and grateful for her service.
-Ken S.
A passenger of Travelers Aid DFW - 8/27/2018
So happy to be reunited with my phone. Such an easy and fast process.
-Laura S.
A passenger of American Airlines - 8/26/2018
We are thrilled to have our iPad back. Thank you so much for your prompt finding and delivery!
-Luisa S.
A passenger of American Airlines - 8/26/2018
Very efficient.
-Diane M. J.
A guest of Lost and Found Venetian Palazzo Resort and Sands Expo - 8/26/2018
great. you found it. thanks so much
-david M.
A passenger of United Airlines - 8/26/2018
I truly do appreciate the honesty provided by this company. Giving back a lost item and ship it back to me is a big deal. No matter how big or small a missing item is, getting it back is a peace of mind to the owner. Thank you!
-Ricky M.
A passenger of American Airlines - 8/26/2018
Thank you
-Jingle
A guest of Wynn Las Vegas - 8/26/2018
Received the items that were inadvertently left behind which you so efficiently sent to me. you are to be thanked for your diligence and method of addressing such situations Thank you
-Rodney H.
A guest of Holiday Inn Club Vacations South Beach Resort - 8/26/2018
Superb service!! Easy, self-explanatory - and it works! Many thanks. Stefan
-Schneider S.
A guest of Hilton Hawaiian Village - 8/26/2018
Thank you so much you all rock
-Starr C.
A passenger of American Airlines - 8/25/2018
I'm very impressed with the efficiency of the lost and found effort. Thank you very much
-Daniel R.
A passenger of American Airlines - 8/25/2018
Very good service to have. Straightforward.
-Daniel S.
A guest of Hilton Fort Lauderdale Marina - 8/25/2018
This process could not have been any easier, from start to finish! I was hesitant with the shipping costs to return my item as really they could have charged a crazy fee BUT it was more than reasonable. I have received my items with no concerns. Thank you!
-Jessica K.
A guest of Holiday Inn Express and Suites Reedsville State College Area - 8/25/2018
WE received the camera, thank you so much, we appreciate your fast response and service.
-Earle
A passenger of American Airlines - 8/24/2018
Thank you for getting my computer and iPad back to me quickly and courteously. It really meant a lot to me that the American Airlines representative’s in Chicago we’re such a big help at the gate. In particular the representatives on the night shift in Chicago were instrumental in me getting my stuff back so fast Quickly and with no damage.
-Samuel L.
A passenger of American Airlines - 8/24/2018
Cudos to AA! I sincerely appreciate your efforts and tenacity in finding my lost property. I am most impressed. Thank you.
-Rebecca G.
A passenger of American Airlines - 8/23/2018
Thank you for the fast return of my lost coat.Excellent service!
-Carol N.
A passenger of United Airlines - 8/23/2018
Great customer service experience today with a representative from your lost and found department! I can’t recall her name at the moment, but she was an amazing representative and she was so helpful! 5 star service and she made my week! :)
-Danielle
A passenger of Carnival Cruise Line - 8/23/2018
Comfortable and trustworthy
-Maria G.
A passenger of American Airlines - 8/23/2018
United was excellent in responding and finding my dad's wallet!
-Ronald S.
A passenger of United Airlines - 8/23/2018
I am so impressed with the speed in which American Airlines found and shipped my item back to me!! Thank you so very much for being such a fantastic airline!
-Brittany K.
A passenger of American Airlines - 8/22/2018
The staff was helpful and friendly to work with.
-Elissa B.
A guest of WDW Swan and Dolphin Resort - 8/22/2018
Many thanks to the team at American Airlines Lost and Found department! I must admit that when I discovered I had lost my iPad at the AA Terminal C on August 18, I was expecting that it would be lost forever. You made the procedure for filing a Lost Item report very easy, and I was very excited and impressed to see an email that my iPad had been found within 2 days! I was also impressed (and appreciative) that the procedure for mailing the item back to me was also very easy (DFW is over an hour from our home in McKinney).Thank you again for your cheerful and efficient agents who took my initial call, and for retrieving and returning this important item to me!Best Regards,Katie R.
-Katie R.
A passenger of American Airlines - 8/21/2018
Thanks for your service! I lost my wallet at LAX Airport and I just got it this morning through Fedex (with cash inside and all included). Really appreciate!
-Laurent C.
A passenger of United Airlines - 8/21/2018
Thank you for your quick response. My son who is a special needs individual, was missing his iPad. Thank you again to all of those who put their efforts to find the iPad. We will be forever grateful. Thank you, Thank you, Thank you, Yury M.
-Yury M.
A passenger of American Airlines - 8/21/2018
I am so grateful to get my lost items returned! Thank you for making this happen! So grateful for everyone who helped make this happen!
-Christine M.
A passenger of Royal Caribbean International - 8/20/2018
Thanks for your Good Work!!!
-Bernd M.
A guest of MGM Grand - 8/20/2018
Great Service and friendly people
-Suzanne M.
A passenger of American Airlines - 8/20/2018
Super happy to have been contacted
-alexandre B.
A passenger of United Airlines - 8/20/2018
Thank you so so much! I am very glad that I got back my ipad lost 20days.
-Meiling T.
A passenger of American Airlines - 8/20/2018
Just received my notebook. Really pleased with AA's responsiveness.
-Robert N.
A passenger of American Airlines - 8/20/2018
Great service never thought I would get it back. Thanks
-SUSAN P.
A passenger of United Airlines - 8/19/2018
Wow, unbelievable !!!
-Marilyn M.
A passenger of United Airlines - 8/19/2018
Thank you so much for locating my IPad. I thought I would never see it again. It has given me confidence that people are still honest and willing to help. Thank you again. Teresa
-Teresa V.
A passenger of United Airlines - 8/17/2018
Thank you so much for locating my I Phone and shipping it to me. I received it on Thursday in excellent condition
-Lamond H. S.
A passenger of American Airlines - 8/17/2018
We received the iPad in the mail .Thank you
-Eric S.
A passenger of American Airlines - 8/17/2018
I am pleased with the service I received concerning my forgotten items. They send 1 more item that I was unaware that I left. Good communication from employees. Thank you
-Brenda B. / Jeff S.
A guest of Holiday Inn Club Vacations Galveston Seaside Resort - 8/16/2018
Thank you and your staff for the quick response of returning my wallet . I received it today.
-rhonda L.
A guest of Seminole Hard Rock Tampa - 8/16/2018
Thanks for the rapid and efficient service!
-Tedd H.
A guest of Bellagio - 8/16/2018
Thank you so much!
-Kacy V.
A guest of Breckenridge Ski Resort - 8/16/2018
Thank you so much for finding my passport so quickly. I honestly didn't think this system would work!
-Erica R.
A passenger of American Airlines - 8/16/2018
So happy with the service!
-PETER L.
A passenger of United Airlines - 8/16/2018
Very easy to use, items were returned in great condition.
-Marty M.
A guest of Hilton Grand Vacations Club The Elara - 8/16/2018
it went very well, thank you
-Diana R.
A guest of MGM Grand - 8/15/2018
Very easy to use. Very convenient.
-Jose F.
A guest of Harrahs and Harveys Lake Tahoe - 8/15/2018
Exceptional customer service!!!
-Tyler M.
A guest of Hilton Hawaiian Village - 8/14/2018
I am ecstatic about getting my Kindle back and throughly impressed with United's method of handling such claims and their ability to find such an article from the many items that are lost or left by mistake on their airplanes. I am truly grateful.Thank you very much and you have my vote for gracious and prompt service.
-Marilyn B.
A passenger of United Airlines - 8/14/2018
Thank you all. My purse arrived today. I appreciate the swift and efficient response. We loved your hotel btw and will return.
-Linda S. W.
A guest of WDW Swan and Dolphin Resort - 8/14/2018
Very grateful for your help. It saved me hundreds of dollars!
-David T.
A passenger of American Airlines - 8/14/2018
Thank you for your efficient and courteous service.
-GEORGE S.
A passenger of United Airlines - 8/14/2018
Excellent service of this airline. Prompt response to this claim. So glad we choose you as our airline. Thank you so much. I am a very satisfied client.
-Sandra R.
A passenger of American Airlines - 8/14/2018
Thank you, thank you, thank you!!! I lost my phone and was absolutely heartbroken when I realized some precious photos on it had not been backed up. I am beyond grateful that someone took the time to locate my phone and ship it back to me.
-Melissa M.
A passenger of United Airlines - 8/13/2018
This team is doing fantastic work. They shipped my wallet back...Unbelievable
-Kunal G.
A passenger of American Airlines - 8/13/2018
Thanks for finding my brand new glasses. I looked everywhere. Thanks Dollar for the extra service.
-Chris S.
A customer of Dollar Car Rental Seattle - WA - 8/13/2018
Very responsive, Doretta did a great job getting back to me with the lost backpack. Much appreciation!
-Marc G.
A passenger of Charlotte Douglas International Airport - 8/13/2018
Easy non-stressful process. Thanks.
-Wanda R.
A guest of Embassy Suites Raleigh Durham Research Triangle Cary - 8/12/2018
United Airlines did an amazing job. Thanks for the swift action on locating my mini iPad. I�m very thankful for all you did.
-Dorothy D.
A passenger of United Airlines - 8/11/2018
Great job! Thank you.
-David W.
A passenger of United Airlines - 8/11/2018
I received lost item.
-YACHIYO K.
A guest of Sheraton Princess Kaiulani Hotel - 8/10/2018
I really appreciate the quick response. But most importantly finding my laptop. What relief!!! thank you!
-Evan M.
A passenger of American Airlines - 8/10/2018
My daughter lost her blankie and realized it on our way home. The security guard at the lodge even sent a picture to properly identify the blankie. Not to mention all the updates received via email and text while they looked for it. All in all, great customer service! They have made my 9 year old love Great Wolf even more!
-Chrissy L.
A guest of Great Wolf Lodge Pocono Mountains PA - 8/10/2018
I want to take a moment to thank you for all you did to return my Nook e-reader to me. It arrived today. Again a BIG THANK YOU
-Terry L.
A passenger of Allegiant Travel - 8/10/2018
Debbie in the office was Fantastic and deserves a Raise!!!! Thank you again!!
-Darcy F.
A guest of Six Flags Great America - 8/10/2018
Items returned, thank you!!!! OMG, I thought my glasses were gone forever! I spent $500 on those and was not looking forward to buying new ones. You all are awesome!
-Nancy S.
A passenger of Carnival Cruise Line - 8/9/2018
Thank you so much! My son’s iPad was found the day after he lost it. I can’t thank enough the AA gate agents and flight attendants for going out of their way in trying to find our item. They all were so nice and supportive! Thank you
-Lisa T.
A passenger of American Airlines - 8/9/2018
Fantastic service.Thanks.
-Max
A guest of Treasure Island - 8/9/2018
I would like to offer my thanks and gratitude to Isabel and the security guard named Howard who helped find my pendent. Isabel was so helpful and deserves to be recognized for her help. Thank you so much.
-Molly G.
A guest of Rio All Suite Hotel and Casino - 8/8/2018
Thank you very much for your effort finding and sending my bag back. Thank you!
-Feng J.
A passenger of United Airlines - 8/8/2018
Thanks so much for all your help in finding my wallet!
-Farooq K.
A passenger of American Airlines - 8/8/2018
Fantastic and quick response time! This is why I always fly AA and am an Exec Plat member! Thanks so much for the help and finding our lost IPad, we were traveling back from 2 1/2 weeks in Europe and we’re super tired so glad you were looking after us.
-Lora P.
A passenger of American Airlines - 8/8/2018
Anika was very helpful and courtious. Thanks!!!
-Javier V.
A passenger of Travelers Aid DFW - 8/8/2018
Thank you for finding my camera. I had been very ill this past year and flying to Kxxxxx for my grandson's birthday. When I left the camera and all the pictures I had taken I was upset but your company was wonderful. Thank you.SincerelySusan L.
-Susan L.
A passenger of Air Canada - 8/8/2018
Thank you for your prompt findings report and shipping out quickly at a reasonable price.
-Carol Ann B.
A guest of Hilton Waikoloa Village - 8/7/2018
First of all thanks.
-Daniel O.
A passenger of United Airlines - 8/7/2018
Thank you for finding my IPad. I appreciate the promptness of your actions.
-Betty D.
A passenger of American Airlines - 8/7/2018
I appreciate your help with finding my cellphone and getting it back to me. I'm looking forward to its arrival, but am beyond thankful for your service. Thank you for everything!!!
-Rebecca B.
A passenger of American Airlines - 8/6/2018
Thank you all so, so much for finding my item! I was starting to lose hope! Last night,I had a dream it was found, and I today, it is so! Again, many thanks!
-Kelly
A passenger of American Airlines - 8/6/2018
Fast and efficient service. In less than 24 hrs after submitting information I received confirmation that my item was found. In 2 more days I received it.
- Sharon C.
A passenger of Allegiant Travel - 8/6/2018
I contacted Lost and Found this morning and a few minutes later I got an email indicating that my lost item was found. I am very impressed with the efficiency of the service and how quick the item was found. Thank you very much.
- Andrew S.
A passenger of American Airlines - 8/6/2018
You are wonderful! The whole process from my blunder was made easy as I could have this happen. THANKS
- Kate B.
A passenger of Dollar Car Rental Seattle - WA - 8/6/2018
This service is amazing. I'm not surprised due to being affiliated with the Four Seasons.
- Theresa H.
A guest of Four Seasons Resort - Oahu - 8/4/2018
I was so thankful to Irma for finding my iPad and turning it into lost and found. Larry helped identify that he had my iPad which put my mind to rest. I am so grateful for your honest staff! We have been coming to Tropicana for years and we will continue for years to come!
- Joyce G.
A guest of Tropicana Laughlin Hotel Casino - 8/4/2018
Thank you so much for finding and returning my phone.
- Frank F.
A passenger of American Airlines - 8/4/2018
I appreciate the rapid location and forwarding of my lost electronics device by United Airlines.
- Robert R.
A passenger of United Airlines - 8/4/2018
Thank you, Thank you !! I found my sunglasses, so now I have everything.
- Richard G.
A guest of Paris Las Vegas - 8/3/2018
The whole process was seemless and worked great.
- Daniel D.
A passenger of United Airlines - 8/3/2018
Thank you very much for efficiently and swiftly locating my item. I appreciate it.
- Joanne G.
A passenger of United Airlines - 8/3/2018
The folks at lost and found could not have been more lovely! Prompt, followed through exactly as they said they would. I am very grateful.
- Anna S.
A guest of Travelers Aid DFW - 8/3/2018
Thank you for returning my bathing suit!
- Linda M.
A guest of Venetian Palazzo Resort and Sands Expo - 8/2/2018
Thank you, Thank you, Thank you, I received my lost items today and I never thought that would happen, so Thank you again!
- Pam T.
A guest of Princess Cruise Lines Ltd - 8/2/2018
My daughter's MacBook was found within 24 hours since I reported it. It is amazing. I appreciate your great effort. Thank you.
- Jun Z.
A passenger of American Airlines - 8/2/2018
Excellent service with direct phone contact. Thanks so much for you help!
- Daniel J.
A passenger of United Airlines - 8/1/2018
An outstanding tool! Thank you
- Richard W.
A guest of Hilton Grand Vacations Club The Elara - 8/1/2018
Michael was so responsive and helpful--thank you!
- Tammy W.
A guest of Four Seasons Resort the Biltmore Santa Barbara - 8/1/2018
Wow!! Thank you so much to the Cedar Point Staff for finding my phone and getting in the mail!!! I am sure this is standard procedure and happens a lot, but please understand how grateful we are for all your assistance. Great Job Cedar Point and Thank you so much.
- Lynnsey H.
A guest of Cedar Point - 8/1/2018
Very much appreciated!! Thank you guys
- Syd G.
A guest of Travelers Aid DFW - 7/31/2018
Thank you so much!!!
- Stacey D.
A guest of Excalibur Hotel and Casino - 7/31/2018
I appreciate your customer service. Your initial response and follow up have been very helpful. I feel confident about your process. Thank you.
- Jane S.
A guest of Red Rock Resort Casino Spa - 7/31/2018
Thanks for the excellent service. The response was very quick.
- Annie B.
A passenger of American Airlines - 7/30/2018
I am very impressed with level of service by lost and found department. In addition to prompt emails/texts, we were personally called regarding our son's lost iPhone. I appreciate employees taking time for this level of personal service. Thank you for caring!
- Amy D.
A guest of Dollywood - 7/30/2018
Amazingly fast and efficient service!!
- Don W.
A passenger of American Airlines - 7/30/2018
Thank you so very much for your help I really appreciate getting my things back you are excellent
- Ollie S.
A passenger of United Airlines - 7/29/2018
You folks are the greatest!!! We reported the lost wallet at about 9 am and we had a found email by 5 pm. We got the wallet back in 2 days and everything was in it. We are so happy.
- Bradley P.
A guest of Valleyfair - 7/27/2018
Thank you very much, I received in the mail today in perfect condition. I really appreciate you finding it and returning so quickly.
- Mark S.
A guest of Lake Junaluska Conference Center - 7/27/2018
Thank you for your prompt attention to my situation.
- Eric S.
A passenger of American Airlines - 7/27/2018
thank you for the return of my cell phone, drivers license and debit and credit cards. The photos are irreplaceable- the rest would have been inconvenient.Thanks you so much
- Beth N.
A guest of Fiesta Henderson Hotel and Casino - 7/27/2018
Thank you for taking the time to find my sons phone! A very valuable lessen learned! Thanks for making the tears stop falling! SINCERELY a mother of a teenage boy! Lol
- Deena R.
A guest of Cedar Point - 7/27/2018
Excellent work! Thank you.
- Chris W.
A guest of Hilton Santa Barbara Beachfront Resort - 7/27/2018
Thank you very much from bottom of my heart. I really appreciate your efforts in finding my cell phone and shipping it to me . I feel humble and thanks again.
- Atiya M.
A passenger of United Airlines - 7/27/2018
I was very pleased with the service I received regarding the iPad that I left on a plane. When I talk to the baggage people in St. Louis they gave me a very specific directions that worked very well. I received my iPad today and I thank everyone for their part in this great service.
- Becky L.
A passenger of American Airlines - 7/26/2018
Wow, what great service and so easy to fill out. I was amazed at the attention that was given in the matter. It's frustrating losing an item and you made things easier. It was so quick with peace of mind with it. Thanks!
- Joyce Y.
A passenger of American Airlines - 7/26/2018
What a fantastic service!!! I couldn't imagine that you guys would return everything!!! I would like to thank you guys and the staff and specially God !!! I ask God to bless you all! Thank you very much!!! Have a wonderful day!
- Vanessa V.
A passenger of United Airlines - 7/26/2018
I cannot express how much this was so appreciated! Our family pics mean so much!
- Jessica M.
A passenger of Princess Cruise Lines Ltd - 7/26/2018
Thanks so much, this made my day!!
- Richard T.
A passenger of American Airlines - 7/26/2018
I did not expect such a quick response - I was pleasantly surprised! The website is easy to use. Very happy with the service.
- Sophie K.
A passenger of United Airlines - 7/26/2018
So grateful for this efficient and effective service. I realized I left my laptop on the plane on my way back from the airport on a Monday afternoon. I was a little apprehensive about filling out a form online instead of speaking with someone, but it's now Wednesday afternoon and I have it back! Thank you thank you thank you!!
- Victoria H.
A passenger of American Airlines - 7/25/2018
Thank you for your prompt courteous service. My eye glasses were received in perfect condition.
- Velma A.
A guest of Six Flags Great America - 7/25/2018
Wanted to say thank you for your prompt reply and service on my forgetfulness. Our family vacation was made memorable by staying at your 5 star home!! Thank You!
- Bob B.
A guest of Embassy Suites Loveland - 7/25/2018
I think that this is an great service, and I thought that Donna was amazing. She was very pleasant and helpful to me during this ordeal. She deserves a raise.
- Macina T.
A passenger of United Airlines - 7/25/2018
It is so nice to stay in a hotel that will return items left in your room.
- C. J.
A guest of Westgate Resort and Casino - 7/25/2018
Received our box today. Thank you for sending it to us. Sincerely,
- Wanda G.
A guest of Hilton Orlando Lake Buena Vista - 7/25/2018
I am very impressed with the quality of service I have received from American Airlines. The fast response has blown me away! my lost item was found and is on its way. Thank you so much for a great job.
- Romelia S.
A passenger of American Airlines - 7/25/2018
I was really upset that I left my phone on the plane last night, I was sure that It was gone. Really happy with how quickly they found and informed me my phone had been found. Very happy customer.
- Tyler S.
A passenger of United Airlines - 7/25/2018
Thanks for my phone I got it already
- Faasalafa B.
A passenger of United Airlines - 7/24/2018
Outstanding, timely response
- Donna E.
A passenger of American Airlines - 7/23/2018
Glenda of Security was so instrumental in retrieving our electric toothbrush from our room. She double checked to see if the room had been cleaned yet and discovered it had not been. So she quickly sent staff to look for the toothbrush and it was found. Please commend her performance as an outstanding member of the Beverly Hilton team of employees. Thank You
- Marte T.
A guest of Hilton Beverly Hills - 7/23/2018
We lost two special items in our room during our stay and the service from Great Wolf Lodge with regards to getting those items back was exceptional. Thank you! Our kids are thrilled to have their lost items back!
- Diana M.
A guest of Great Wolf Lodge Southern California - 7/23/2018
Thank you so much for tracking down my laptop and sending it back to me! Fantastic customer service. And the process was very straight forward with the ultimate results achieved! Kudos galore to the entire AA team who helped one way or another along the way!!
- Richard C.
A passenger of American Airlines - 7/23/2018
did not believe it possible to retrieve my phone which i left at the charging station---how you tracked me down and returned it is a miracle--thank you modern technology and american airlines
- Sam F.
A passenger of American Airlines - 7/23/2018
Melissa from Buffalo Bill Security did a FANTASTIC job! Thank You!!!
- Gail S.
A guest of Buffalo Bills - 7/22/2018
Thank you so much for finding and returning my passport!
- Wayne S.
A passenger of American Airlines - 7/22/2018
Thank you so much for finding this bag. Clearly, it does not have monetary value. But it is really important to my daughter and has plenty of sentimentality. And please thanks whomever was a part of the search and rescue.
- Matthew B.
A passenger of American Airlines - 7/21/2018
Thank You so much for retrieving my lost item. I'm sure this department is use to excessive panic
- Sam L.
A passenger of United Airlines - 7/21/2018
Great customer service. Kept me updated on the search for my phone. Very appreciative.
- Jeffrey H.
A passenger of United Airlines - 7/20/2018
THANK YOU SO MUCH!! I really appreciate your proactiveness in reaching out and getting my belongings back. I didn't think I would see my jacket again. :)
- Brad G.
A passenger of American Airlines - 7/20/2018
Great staff! Silas and John were awesome about finding the items I left in my room! Great Resort!!
- Douglas F.
A guest of High Peaks Resort - 7/20/2018
So happy and amazed AA found my phone and is being returned as I type. Thanks AA
- David B.
A passenger of American Airlines - 7/19/2018
You guys were great! Fast and responsive! Thank you, the item lost was very important to me.
- Korey S.
A guest of Green Valley Ranch Resort and Casino - 7/19/2018
Each person that I spoke with during this process was so very helpful. They were more than willing to help
- Kimberly C.
A passenger of American Airlines - 7/19/2018
Joel C. was super attentive, helpful and professional in helping coordinate the delivery of the items I left in the room. I am very appreciative of his work and the rest of the staff. THANK YOU!!
- Joel S.
A guest of Caesars Palace - 7/18/2018
I am so thankful for United and Chargerback partnering successfully to find my forgotten item. I thought for certain my device was gone forever, but before my flight home, I received news that it was safely found and ready to be reunited with me! Thank you!
- Caitlin E.
A passenger of United Airlines - 7/18/2018
Revived my camera today in great Cheap thank you
- Carey F.
A guest of Country Inn & Suites by Carlson - 7/18/2018
THANK YOU FOR HELPING TO RETURN MY iPAD BACK TO ME SAFE AND SOUND!!!
- Helen P.
A passenger of American Airlines - 7/18/2018
Thank you for finding my wallet. I had a nice stay
- Michael B.
A guest of SLS Las Vegas W Las Vegas - 7/17/2018
Thank you, so much for finding and then sending these items. I did report other items I thought I left in the room in a drawer, but have since found them. So this is everything!!! :D Thanks, again!!!
- MaryAlice F.
A guest of DoubleTree Resort by Hilton Myrtle Beach Oceanfront - 7/17/2018
Thank you so much for finding my kindle and notifying me. I looked for it this am ad just as I realized I left it on the plane I received an email notifying it had been found and how to go about getting it back. Thank you again for going above and beyond.
- Lisa S.
A passenger of American Airlines - 7/17/2018
Thank you for a quick and efficient process!
- Tiffany H.
A guest of Circus Circus Reno - 7/17/2018
I really appreciate the responsiveness and care provided to return my product.
- Aaron S.
A guest of The Grand Hotel at the Grand Canyon - 7/17/2018
Zetty was extremely kind and very responsive to helping me find my son's vintage camera.
- Garo M.
A passenger of American Airlines - 7/17/2018
Thank you for your assistance finding the Nook I left on the plane on Saturday from Paris to DFW. The trip had been so long and I failed to recheck everywhere. Thanks for being proactive in this rescue!
- Suzanne C.
A passenger of American Airlines - 7/17/2018
Sooooo happy with your lost and found Dept. Diane was great!!!! Thx so much!!!!
- Liza W.
A traveler of Lee County Port Authority - 7/16/2018
I have received my jacket back and I am thrilled. Kudos to New York New York staff for their honesty and their effort in making this happen so quickly and efficiently. What a great experience chargerback.com was for me. Thanks again!
- Monica H.
A guest of New York New York - 7/16/2018
thank you so much Hilton Waikoloa village security for taking the time to find my phone, please let them know how happy it made me! I'm a Delta flight attendant we are so lucky to get layovers in one of the most beautiful places in the world. I also know that some of people who live on the big island are the most amazing, nice
- Stephanie M.
A guest of Hilton Waikoloa Village - 7/16/2018
Thank you so much for finding my item. You are awesome and have truly took a load of worry off my mind. You are the best. Again thank you.
- Christine F.
A guest of Travelers Aid DFW - 7/16/2018
Hashi was so helpful and patient and took the time to really help me recover my bag lost!!! I am very thankful.
- Maria P.
A guest of Travelers Aid DFW - 7/16/2018
Vielen Dank!
- Harm B.
A passenger of United Airlines - 7/16/2018
An extremely heartfelt thanks for this! Words cannot express. I was not left wondering long. Thank you thank you thank you!!
- Jennifer Z.
A passenger of Air Canada - 7/13/2018
I appreciate you and American Airlines for locating my Kindle in such a timely
- Yvonne S.
A passenger of American Airlines - 7/13/2018
Ms. Nora was very helpful in getting my lost item back to me in less than 24 hours. I appreciate her help and assistance. The DFW travellers aid service is well appreciated in reacquainting me with my lost item at tsa check point.
- Kemi O.
A guest of Travelers Aid DFW - 7/13/2018
Thank you so much to Officer Sean and your team. I received my camera lens today. You are all wonderful!!
- Marisa F.
A guest of Double Tree Bahia Mar - 7/13/2018
I can't begin to be so happy to let you know how thankful for your prompt replies and responses.
- Christina F.
A passenger of American Airlines - 7/13/2018
your staff was awsome
- Kevin M.
A guest of Kings Island - 7/13/2018
The outstanding service I received from Katherine was beyond anything I could have expected. She went out of her way to help me locate my lost glasses, and was so efficient that the glasses arrived at my home in New York even before I returned from Colorado! Katherine was a pleasure to work with, and I thank her immensely.
- Susan T.
A guest of Vail Mountain Ski Resort - 7/13/2018
Thank you so much for taking the time to locate my iPad. I did not think I would see it again. Your service was quick, thorough and efficient.
- Jean B.
A passenger of United Airlines - 7/12/2018
We received our lost item today. Thank you so very much for such kind, efficient service and even faster shipping!
- Karli D.
A guest of Whistler Blackcomb - 7/12/2018
Thank you so very much for finding and returning my lost item. I would have been truly heartbroken if had lost it. Thank you answering my request and keeping me in the loop. Thank you again
- Daynell M.
A passenger of American Airlines - 7/12/2018
Simple process, good web pages that function, are clear and look good.
- Eric O.
A passenger of United Airlines - 7/11/2018
Thank you so much for locating my lost I Pad! I am impressed with your system given the volume of lost items you must deal with. Thank you!
- Charles C.
A passenger of American Airlines - 7/11/2018
I received my laptop in perfect conditions. I am very pleased with your prompt service. Have a blessed day.Thank you so much for your assistance!!!
- Jose M.
A guest of Cosmopolitan Las Vegas - 7/10/2018
So appreciative that you guys didn't give up! Thanks!!!!!
- Scott B.
A passenger of American Airlines - 7/10/2018
Excellent service and help to find my lost GoPro, very satisfied with United
- Vincent E.
A passenger of United Airlines - 7/10/2018
Thank you for the quick return of my left-behind items! All arrived in great shape.
- Lisa L.
A guest of Cheyenne Mountain Resort - 7/9/2018
Great job you found my phone. Thank you for the quick shipment !
- Hans J.
A passenger of Air Canada - 7/9/2018
I had an excellent experience retrieving a lost item from United Airlines. The staff was very helpful at the Tampa Airport, and the process using chargerback was very helpful. I recovered an item that I thought was lost within 5 days. I am thoroughly pleased with the experience. Thank you!
- Isidro F.
A passenger of United Airlines - 7/8/2018
Thank you so much for the wonderful lost-and-found services. You made the end of my trip stress-free.
- Stephanie B.
A passenger of American Airlines - 7/8/2018
I want to thank you and express my gratitude for returning my son's phone. We are extremely appreciative of the service you provide to the public. It's the small things that speak volumes!!!
- Cristina O.
A passenger of United Airlines - 7/7/2018
Thank you very much for finding my lost item. I have been looking all over for it and am happy you have a safe way to return it to me.
- Pat I.
A passenger of American Airlines - 7/7/2018
Thank you for your prompt service. I really appreciate getting my coat back.
- Mary K.
A passenger of United Airlines - 7/7/2018
Thank you very much for finding and sending back the baseball glove. I have 1 very relieved little boy!!!
- Deana S.
A passenger of American Airlines - 7/6/2018
Kathy, who assisted me was outstanding and should be formally recognized for her superior customer service and demeanor.
- Martin S.
A passenger of United Airlines - 7/5/2018
Thank you for your help. I appreciate your timely attention and prompt service.
- Peter L.
A passenger of Air Canada - 6/5/2018
Great service. Forgot the dress on Tuesday and it was found and shipped by Wednesday.
- Aine O.
A guest of Planet Hollywood Las Vegas - 7/5/2018
I'm really happy to received my Lost and found iPhone. I appreciate. Thank you again .
- Ken L.
A guest of Princess Cruise Lines Ltd - 7/4/2018
Awesome and efficient service
- Enrique S.
A guest of Buena Vista Palace - 7/4/2018
Thank you for finding my hearing aid wires. Great job.
- Harry K.
A guest of Royal Caribbean International - 7/3/2018
Thank you very much for your prompt response! I'm so thrilled about being able to have my nook back and so grateful for your finding it, keeping it safe, and sending it to me!!
- Miho P.
A passenger of American Airlines - 7/3/2018
My sincerest gratitude to the staff at GWL Williamsburg for finding my ring and turning it in. It is not often that we find such character theses days and to the person or persons involved I'm grateful for your honesty and kindness you've shown to this stranger. God bless you and thank you.
- Steve M.
A guest of Great Wolf Lodge Williamsburg VA - 7/3/2018
Thanks! For finding my item and returning it with professionalism and courtesy. Joel C. was awesome! Thanks to the room cleaning staff who found my item.
- Michael K.
A guest of Caesars Palace - 7/2/2018
I experienced very quick, responsive and cordial service. Sherry was my last contact.
- Crhis W.
A guest of Travelers Aid DFW - 7/2/2018
Great Customer service. Thanks for all your efforts
- James M.
A passenger of American Airlines - 7/2/2018
Very impressive customer service! Thank you United! You made my day :)
- Kimberly T.
A passenger of United Airlines - 7/2/2018
The lady in housekeeping, was amazing. She quickly located my item
- Lisa M.
A guest of MGM Grand - 7/2/2018
Thank you so much for getting this item back to me so quickly. I knew I had missed placed it somewhere but never considered that I may have left it on the plane.
- Dawn W.
A passenger of United Airlines - 7/2/2018
That's awesome you found my tablet! I'm very grateful! Who said honesty no longer exists in large corporations today!? Your company handled this well and you definitely have honest employees!! It's been a pleasure doing business with you! I look forward to my next flight with United Airlines. God bless you!
- Terrie H.
A passenger of United Airlines - 6/30/2018
A very efficient service
- Geoff C.
A passenger of American Airlines - 6/29/2018
Thank you for returning my glasses. This was an easy and quick way to return my lost glasses. I am very happy with the process and would recommend this to others who have lost or misplaced items. Great service!!
- Debra C.
A guest of Harrahs Resort Atlantic City - 6/29/2018
I am more than impressed with the quick response of the lost/found department at Tahiti Village. 1. I was impressed with the fact that my items were found. 2. Impressed with the immediate response of the department.3. The dedication of service to the partrons of Tahiti Village by the staff! I'm certain it could not be matched at any other location.
- Susan B.
A guest of Tahiti Village - 6/28/2018
Thank you so much for finding my device so expediently! I couldn't believe that I've gotten it back so quickly and in the same condition.
- Terry M.
A passenger of American Airlines - 6/28/2018
Thank you very much for a fine closed-loop system designed with the customer in mind. At every step of the way there was feedback and clear instructions. I just wish that there was an easier interface with Princess website. It took many phone calls, chats and emails to find this lost and found system. My camera arrived today and all the pictures are reminding me of how much fun I had on this cruise. Thank you chargerback and thank you Princess.
- Clysta M.
A guest of Princess Cruise Lines Ltd - 6/28/2018
Your service has been fantastic. We are delighted to be getting our property back.
- Randall K.
A passenger of United Airlines - 6/28/2018
Amazingly, this was really well run. Efficient.Thank you!
- Marcus E.
A passenger of United Airlines - 6/28/2018
Thank you so much for returning my drivers license. I can't thank you enough. it Was a miracle that it was found, turned in, and returned to me. Thank you again!!
- Kristi L.
A guest of Six Flags Fiesta Texas - 6/27/2018
2nd time I have lost things at airports. You do a great job. Thank you
- Susie C.
A passenger of United Airlines - 6/27/2018
Six Flags employees and services are excellent. Thank you! And Crystal exceeds expectations in service!
- Karin B.
A guest of Six Flags Over Texas - 6/27/2018
When I lost my phone on the joker I was devastated. I was traveling alone with my two kids and it had all my hotel reservations and our whole itenery on it. I didn't have a map or any way to access the internet. I thought there was no way I was getting my phone back and was completely shocked when I got an email saying it was found. Thank you so much!!!
- Erin G.
A guest of Six Flags Discovery Kingdom - 6/27/2018
Thank you for finding and returning my wallet to me! Such an easy to use lost and found system! I really appreciate it!
- Jennifer S.
A passenger of American Airlines - 6/26/2018
Thank you so much. I appreciate the fast process.
- Soonohk S.
A passenger of American Airlines - 6/26/2018
Best customer service experience I have had in my whole life. Isabel helped find my lost item in a matter of minutes and made the process of return it to me as pleasent as it can be. You guys rock!! Thank you very much
- Rogerio N.
A guest of Rio All Suite Hotel and Casino - 6/26/2018
Great service
- Margarita S.
A guest of Best Western Premier Grand Canyon Squire Inn - 6/25/2018
I never thought I would get my very small item returned, but you found it and shipped it back within 2 days of leaving it on the plane. I almost always fly with United and this is one of the many reasons why!
- Lauryn R.
A passenger of United Airlines - 6/25/2018
Absolutely thrilled that you located my kindle Top marks for your lost and found service Thank you
- Eleanor M.
A passenger of United Airlines - 6/23/2018
Fantastic service!! I love this! Simple and safe!!
- Christa W.
A guest of Holiday Inn Club Vacations Ozark Mountain Resort - 6/23/2018
Great job in recovering my computer!
- Albert H.
A passenger of United Airlines - 6/22/2018
This was the most efficient lost and found return process that I have ever experienced. I like the automated process, more places should use this service. Not only am I happy to get my lost item returned, but also the ease in which I was able to do so.
- Beth L.
A guest of Paris Las Vegas - 6/22/2018
Great service! So easy to enter the lost and found report, and I got my sunglasses back in less than a week! Amazing! Not sure if this is a new service or not, or if all theme parks have this, it is awesome though!
- Elissa Y.
A guest of Kings Dominion - 6/22/2018
Thank you SOOO Much. I can't believe I am actually getting this phone back.
- Jim T.
A passenger of American Airlines - 6/22/2018
Thanks for the great job guys. You avoid me a lot of time and paper work! Thanks again!
- Eric R.
A passenger of Air Canada - 6/22/2018
I found this service to be outstanding. I lost my tablet on a UA flight and within a day of losing it I received notification it was found. It was very easy to fill out the original form and to set up payment to send the tablet back to me. I am ecstatic that my tablet was found and returned. THANKS!!
- Mark M.
A passenger of United Airlines - 6/22/2018
I know people must leave a lot of stuff on your planes. Your rapid response was impressive thank you
- Janet G.
A passenger of American Airlines - 6/21/2018
Thank you ! I never thought I would have my favorite sunglasses again. I had eye surgery and these are the best glasses I could find. The service in returning them was great !
- Bernadette F.
A guest of Harrahs Cherokee Resort - 6/21/2018
While swimming my ring came off my finger. The life guards helped look for it initially and we could not find it. I was thinking it was lost forever. I thank the Venetian for finding and returning it so quickly. Sincerely,
- Jamie G.
A guest of Venetian Palazzo Resort and Sands Expo - 6/20/2018
I appreciate the help that AA gave me in locating and returning my lost item. Frankly, I was expecting just not to see it again, so this process has pleasantly surprised me.
- William G.
A passenger of American Airlines - 6/20/2018
Thank you for taking the time to help locate this item for us.
- Stuart W.
A guest of Bellagio - 6/19/2018
Thank You for shipping me the left items Greatly appreciated
- Jennifer S.
A guest of Hilton Grand Vacations Parc Soleil - 6/18/2018
I am overwhelmed by the excellent service I got. I didn't realize that I had left my tablet on the flight to Chicago until I was on the flight to CHO. And by the time I was trying to figure out what I could do I got your email saying that you would ship my tablet to me. It got here as promised. Thank you thank you thank you. The best customer service I've ever had in all the years I've been traveling.
- Fran H.
A passenger of United Airlines - 6/18/2018
I just received my lost earring..THANK YOU SO VERY MUCH FOR YOUR CONCERN AND RETURNING IT TO ME!!
- Sylvia M.
A guest of Royal Caribbean International - 6/18/2018
Thank you! Amazing that I will be able to get my "stuff" back. I appreciate it.
- Joe C.
A passenger of American Airlines - 6/18/2018
Person I spoke with at the resort was so sweet kind and helpful and was very exxited to call and tell me she found my bag!! She is a lifesaver!! Thank you!!
- Tony G.
A guest of Holiday Inn Club Vacations Oak n' Spruce Resort - 6/18/2018
Super impressed with the quick turn around and communication during this entire process. Feel safe and satisfied that everything is being handled at the highest level of efficiency. Thank you
- Christopher B.
A guest of Hard Rock Hotel and Casino - 6/17/2018
Thanks so much for take by the time to track me down to get my notebook back to me that I needed so badly. The lady who helped me was so incredibly thoughtful and nice. I wish I had gotten her name she was so ncredible, thank you!!!
- Thomas H.
A passenger of American Airlines - 6/16/2018
My wife's kindle arrived in good shape and she is really enjoying it. I thought that it was lost but United found it and got it back to us in a timely fashion. Thank you for doing such a good job.
- Frank D.
A passenger of United Airlines - 6/16/2018
Thank you. I received my package on Wednesday, June 13, 2018. I appreciate it.
- Arlene B.
A guest of Wynn Las Vegas - 6/16/2018
Fast, east, efficient!
- Melanie G.
A guest of Embassy Suites by Hilton DFW North - 6/16/2018
Travis was very kind and helpful. I got my item back. No problems. Thank you
- Kurt T.
A guest of Royal Lahaina Resort - 6/15/2018
Laura with lost and found was very helpful in tracking my lost item and keeping me informed right away as soon as it was found. Thank you very much. Y'all have a great process in place, have honest and friendly staff and great food too. We enjoyed our stay very much at Beau Rivage.
- Aura B.
A guest of Beau Rivage Resort and Casino - 6/15/2018
Thank you so much. You guys are the best airline with the best customer service. We appreciate your help so much.
- Gilbert E.
A passenger of American Airlines - 6/15/2018
Thank u for finding my glasses!! They came today, and from the time I called to receiving them. It has been a very positive experience!! I appreciate everything from the kind voice on the phone!! Thank u again!!
- Alyson S.
A guest of Travelers Aid DFW - 6/15/2018
Jaime in security went above and beyond by going to the room himself to find the items I left behind. He was courteous and friendly. He called back when he said he would. I am highly impressed with the customer service received. Please thank Jaime on my behalf. His time and attention were greatly appreciated!
- Ann R.
A guest of Fairmont Miramar Hotel and Bungalows - 6/15/2018
Thank you so much for finding and returning my tablet PC. I had given up all hope of it being found.
- Bob M.
A passenger of American Airlines - 6/13/2018
This is our first time for losing something on an airline. And we are so thankful for the way that United Airlines handled the search and finding and return of the article that we lost. We are even more impressed with UA - our airline of choice! THANK YOU FOR YOUR FAITHFUL SERVICE!!
- Alvin C.
A passenger of United Airlines - 6/13/2018
I am delighted! very good service, and the lost item was really found!
- Arnaldo C.
A passenger of United Airlines - 6/13/2018
Great service. Thank you
- Anita A.
A passenger of United Airlines - 6/13/2018
I would like to thank all concerned for the effort to return my gold earring.
- Sylvia M.
A passenger of Royal Caribbean International - 6/13/2018
Excellent service!
- Regina D.
A passenger of American Airlines - 6/13/2018
Appreciate that six flags took the time to look for my sons phone and found it. Sent back in a timely manner
- Leticia M.
A guest of Six Flags Great America - 6/13/2018
I was so so disappointed that i left the iPad behind I remembered it as we loaded the next plane to Harrisburg from Philadelphia i immediately told the hostess who very soon he led and got back to me. Waiting 3 days was hard When i got the call from a delightful woman , Dana , i was thrilled ! Thrilled to get it ha k and thrilled for the honest soul who did the right thing. My conversation with Dana was such fun. Great gal. Thank you!
- Debra K.
A passenger of American Airlines - 6/13/2018
So very grateful and thank you for the efficient and warm care!
- Dianne D.
A passenger of American Airlines - 6/13/2018
Thank you for your service!
- Veronica B.
A guest of Sesame Place - 6/12/2018
good job with Michigan adventure found my phone
- Zachary H.
A guest of Michigans Adventure - 6/12/2018
I must say thank you for sending back my phone with very confident and certain manner. I really appreciated Johne's (lost and found)help!!! He was very pleasant and has professional manner.
- Miyuki M.
A guest of The Signature at MGM Grand - 6/12/2018
I appreciate your efforts in finding my Kindle. I am very happy to have it returned. Thank you!!!
- Cherry R.
A passenger of American Airlines - 6/12/2018
I am so thankful that you found my item and the process for shipping it back to me was incredibly easy. Thank you!!
- Jennifer F.
A passenger of American Airlines - 6/12/2018
Thank you for your service!
- Ilia B.
A passenger of American Airlines - 6/11/2018
Thanks for the great detective work!
- Hyoun P.
A guest of Venetian Palazzo Resort and Sands Expo - 6/11/2018
I already lost hope that I was ever getting my phone back and then the email arrived. Thank you all so much for following through and finding my phone! I had videos of my only son in there that I was devastated would be gone forever because they were too big to get uploaded to the cloud. Much appreciation from the bottom of my heart!
- Janica A.
A passenger of United Airlines - 6/11/2018
Was quite surprised at the ease of use
- Jessica R.
A passenger of United Airlines - 6/11/2018
Thank you very much. Your service and support has been wonderful and so greatly appreciated.
- Bonnie G.
A passenger of American Airlines - 6/9/2018
Thanks so much for finding and returning my iPad. I really enjoyed our ride in the Boeing 777.
- Dean D.
A passenger of United Airlines - 6/11/2018
Thank you very much for sending my husbands clothes Very much appreciated
- Bobbie P.
A guest of Staybridge Suites Anaheim - 6/8/2018
I am Beyond excited about my lost item being found!!! Thanks for saving me!
- Peg C.
A passenger of American Airlines - 6/11/2018
Wow! I did not think I would see it again. I am impressed with your tenacious efforts to find my kindle. Your efforts in recovering my kindle go to show I made the right choice for being a faithful united customer.
- Kevin C.
A passenger of United Airlines - 6/11/2018
Thank you for everyone who helped in finding our missing items. Everyone at the hotel was extremely helpful during our stay and afterwards. We will diffinitely recommend your facility to our friends. Thank you for all your help
- Janet E.
A guest of Carolinian Beach Resort - 6/11/2018
Thank you very much!!! My breathing apparatus is back. I'm sleeping well again. Well done! I really appreciate your excellent service in getting my breathing apparatus back to me. Sincerely,
- Chris J.
A passenger of American Airlines - 6/11/2018
EVERYONE IS AWSOME AND VERY COURTEOUS
- Norbert B.
A passenger of Celebrity Cruises - 6/8/2018
Thank you for your prompt action on my lost Samsung. The device arrived in perfect condition, very well wrapped, and in a timely manner.
- Deborah L.
A passenger of American Airlines - 6/8/2018
Very satisfied with Khalid when I called your offices to follow up, he was very helpful and patient. Thank you.
- Louis J.
A passenger of Air Canada - 6/7/2018
excellent
- Ronald N.
A passenger of Royal Caribbean International - 6/7/2018
Excellent service
- Nancy S.
A guest of Sheraton Cavalier Saskatoon - 6/7/2018
Excellent service. Thanks so much!
- Mary C.
A passenger of Air Canada - 6/7/2018
I got my leather jacket back! I'm happy. :)
- William L.
A passenger of American Airlines - 6/7/2018
Thank you thank you thank you for returning my laptop! I am forever in your debt
- Rodney G.
A passenger of American Airlines - 6/6/2018
Thank you very much for your assistance. It us much appreciated!
- Todd A.
A passenger of American Airlines - 6/6/2018
thank you very much !!
- Marcela M.
A passenger of American Airlines - 6/6/2018
Absolutely outstanding service. Definitely improved my opinion of United Airlines. Thank you.
- Peter B.
A passenger of United Airlines - 6/5/2018
Appreciate very much your great service.
- Raafat Z.
A guest of Hilton Orlando Lake Buena Vista - 6/5/2018
That was very quick and responsive. I really appreciate your help in finding my Kindle.
- Doug S.
A passenger of American Airlines - 6/5/2018
Very efficient and staff was friendly and helpful. All staff at the Hilton village were nice and always willing to help.
- Marilyn L.
A guest of Hilton Hawaiian Village - 6/5/2018
Excellent prompt service at locating my lost computer and informing me when it was found and shipped. Much appreciated
- Sunil M.
A passenger of Air Canada - 6/5/2018
THANK YOU!!!...Service above and beyond.
- Donna B.
A passenger of American Airlines - 6/5/2018
Thank you so much for your prompt action on this.
- Bernie W.
A guest of Cedar Point - 6/5/2018
Thank you thank you thank you! I'm so impressed with the ongoing updates and manner in which we were kept informed of the progress. Thank you again and I look forward to my next trip on American.
- Jenny B.
A passenger of American Airlines - 6/5/2018
Thank you , Thank you, Thank you, Thank you. You all Rock!!! You just made my night.
- Nicole M.
A passenger of American Airlines - 6/4/2018
Thanks! Anxious to have it back
- Laurel Y.
A passenger of United Airlines - 6/4/2018
Great Job...........Thank You
- Albert D.
A guest of Boomtown Casino Hotel - 6/4/2018
I can't thank you enough for helping me find my phone. I appreciate Your quick response and concern. Thank you again.
- Milagros S.
A guest of South Point Casino - 6/3/2018
Thank you, thank you, thank you!!! So much appreciated that you returned my lost laptop! Best,
- Paul M.
A passenger of United Airlines - 6/4/2018
Awesome, that you can return items and so quickly!
- Jimmy H.
A passenger of American Airlines - 6/3/2018
Good and fast
- Ida L.
A passenger of United Airlines - 6/2/2018
Thank you so much for finding my Switch!!! I was so upset I left it on the plane. I just really appreciate it thank you!!!!
- Jacob E.
A passenger of American Airlines - 6/2/2018
Arrived yesterday all safe and sound. Thank you so very much. In his mental state it was like a little boy with a new toy, and it saved me trying to replace it with things he could understand . Thank you again
- Rose R.
A passenger of American Airlines - 6/2/2018
I admit I am very impressed with your system. I thought I'd never see my iPad again. Thank you so much.
- Jeff D.
A passenger of American Airlines - 6/1/2018
Thank you for finding and returning my Kindle. I thought it was gone for good. Wonderful customer service.
- Maureen P.
A passenger of Royal Caribbean International - 6/1/2018
Very friendly amazing service and joy to talk to
- Richard L.
A passenger of American Airlines - 6/1/2018
What a great company with great service!
- Giovanni N.
A passenger of United Airlines - 6/1/2018
Thanks for shipping my item as it is only valuable to me.
- Jonnie M.
A guest of Resorts World Bimini - 6/1/2018
Thank you for the quick response and location of my lost item. I greatly appreciate it and have already sung the praises of the lost and found system for United to everyone I know.
- Jill W.
A passenger of United Airlines - 6/1/2018
Amazing service, thank you. I thought my iPad was long gone
- Ronald L.
A passenger of American Airlines - 5/31/2018
You tracked my item down quickly and notified me that you recovered fast!Thank you!
- Liz L.
A passenger of American Airlines - 5/30/2018
Listen I am so totally delighted you found my phones! I'm Gold, I fly all the time and am so careful but was on vacation coming home and got careless.There was an announcement made at DFW but I had already gone to Terminal A and by the time I got back to D the ground crew had moved on so I am so delighted this was processed so quickly! Please express my gratitude to the crew that located and processed this!Best Regards
- Brad P.
A passenger of American Airlines - 5/30/2018
Thank you so much for all your help!
- Valerie G.
A passenger of Carnival Cruise Line - 5/30/2018
Thank you so much!! Excellent service from the Nugget!
- Patty B.
A guest of Nugget in Sparks Nevada - 5/30/2018
THANK YOU SO MUCH FOR RETURNING MY WALLET WITH EVERYTHING IN IT. THERR ARE STILL GOOD PEOPLE IN THIS WORLD. Thanks again. Any idea where it was found?
- Alice T.
A passenger of United Airlines - 5/29/2018
omg I have been looking for it a long time thanks so much I will forever choose American Airlines
- Cheryn L.
A passenger of American Airlines - 5/29/2018
American Airlines ROCKS!! I'm so impressed with the integrity of the employee that turned my phone in to Lost
- Monica M.
A passenger of American Airlines - 5/29/2018
Thanks for your help with my passport! It was handled with prompt and professional service!!
- William H.
A passenger of American Airlines - 5/29/2018
thanks for all the effort to contact me and deliver the laptop to me. I appreciate very much your system and your expediency
- Chris M.
A passenger of United Airlines - 5/29/2018
Thank you for returning our lost set of keys. We received them within 3 days after we lost them.
- Susan S.
A guest of Harrahs Resort Southern California - 5/27/2018
Thank you so much for returning the items we left at the Courtyard Marriott in Pigeon Forge, Tn. The person I spoke with in the lost and found area was so nice, courteous and helpful. I look forward to coming back to your hotel in the future, and will give good reports to others as well.
- Ralph P.
A guest of Courtyard Marriott - 5/27/2018
Thank you!
- Diane G.
A guest of Doubletree Seattle Airport - 5/27/2018
I cannot begin to thank you enough! The lost and found process was simple and amazing. Thank you for finding my passport and returning it to me with ease. I am grateful.
- Faith K.
A passenger of American Airlines - 5/25/2018
Thank you so much for your prompt customer service! Within 12 hours of having the possibility I could have left my passport on your plane, it has been found and now already on its way to me.
- Theresa M.
A passenger of American Airlines - 5/25/2018
Great service, efficient and professional.
- Joffre P.
A passenger of Air Canada - 5/25/2018
I left my iPad on the plane and thought certainly it would be lost for ever. I received a call from Anna at the Toronto airport who saw my name on a label and proactively called me before seeing it on the list report. She patiently walk me through a number of issues to get the iPad on its way back to me in So California. She would a wonderful and a great asset and ambassador for United. Makes me feel much better about my choice to fly United almost exclusively
- Gerald S.
A passenger of United Airlines - 5/25/2018
I am so happy to receive my "lost luggage" that was found and returned by United Airlines. Thank you very much.
- Ernie M.
A passenger of United Airlines - 5/25/2018
Great service
- George U.
A passenger of American Airlines - 5/24/2018
Thank you so much your efficiency and communicating so well with me. I am thankful you located my camera.
- Page R.
A passenger of United Airlines - 5/24/2018
I THANK JOHN AT SIGNATURE TOWER 3!..HE FOUND MY BAG THAT HAD MY MEDICINE, ETC!
- Joyce H.
A guest of The Signature at MGM Grand - 5/24/2018
I received back my camera case with camera, telephoto lens, charger, prescription sun glasses in good condition. The lost items agent at DFW was very helpful, as well as the people at the American Airlines lost items office at COS. Thank you!
- Keith M.
A passenger of American Airlines - 5/24/2018
I found the staff at United Airlines in San Diego to be very helpful. Your service was excellent.
- Linda K.
A passenger of United Airlines - 5/24/2018
Great service
- Jacques B.
A passenger of United Airlines - 5/23/2018
Thank you Nathan for your expedited service.
- Ester M.
A guest of Hilton Bonnet Creek and Waldorf Astoria - 5/23/2018
Thank you so much!!
- Leslie B.
A guest of Great Wolf Lodge Grand Mound WA - 5/23/2018
A big THANK YOU to Christine for your help in locating the remote monitor for Nancy @ BKD, at the Dallas airport. Life is stressful and even more so at an international airport. It is truly a miracle that an angel like Christine in lost baggage
- Becky R.
A guest of Travelers Aid DFW - 5/22/2018
Thank you for helping me recover my passport, through the United Airlines lost and found service. Very happy to have it back.
- Nalina M.
A passenger of United Airlines - 5/22/2018
What can I say but "Thank You".
- Mike W.
A passenger of American Airlines - 5/22/2018
Great job, especially Eric W. in Houston. Tremendous support!
- Zachary H.
A passenger of United Airlines - 5/21/2018
I RECEIVED MY GLASSES VERY TIMELY AND IN THE CONDITION I LEFT THEM. THANK YOU SO MUCH FOR THE QUICK RESPONSE!!
- Kathy C.
A guest of University Plaza Hotel - 5/21/2018
Sincere thanks to Air Canada, especially Jasmin, for locating my missing item and taking the time to arrange for it's return to me. I am very impressed and grateful.
- Virginia L.
A passenger of Air Canada - 5/21/2018
Very pleased that my item was located
- Erickson D.
A guest of Travelers Aid DFW - 5/19/2018
I received a quick and positive response.
- William P.
A guest of Atlantic Beach Resort - 5/21/2018
Your organization did a fabulous job in keeping me informed thank you
- Bruce C.
A guest of Carnival Cruise Line - 5/21/2018
Great Service. A simple and efficient way to retrieve a lost item. I've already mentioned to a couple of colleagues how relieved I was that AA had this system in place. Thank you.
- John D.
A passenger of American Airlines - 5/21/2018
Thanks for finding a returning my nook so quickly!
- Sheila B.
A passenger of United Airlines - 5/21/2018
I was so angry and annoyed at myself for leaving my iPad on your plane. But, you made it so easy to find and return it! Thank you so much! Much appreciated!!
- Lynn F.
A passenger of American Airlines - 5/21/2018
I worked with Julie at SFO International to retrieve my lap-top. She was FANTASTIC!!
- Jim P.
A passenger of United Airlines - 5/20/2018
Thank you for your prompt and efficient service.We appreciate it!
- Brigid L.
A passenger of American Airlines - 5/19/2018
Wendy was very efficient.please thank her for her efforts.
- Maria B.
A passenger of United Airlines - 5/19/2018
Your two customer service agents (one at baggage claim and one on the phone at the lost and found center today) were AMAZING! Delightful and helpful!!
- Robert G.
A passenger of American Airlines - 5/19/2018
I was amazed to get my iPad back. Your staff is fantastic
- Judith K.
A passenger of United Airlines - 5/18/2018
thanks for finding me! it was very efficient and fast service to locating my phone!
- Sue G.
A passenger of American Airlines - 5/20/2018
Excellent job! I didn't even file a loss claim so for you to go the extra mile and locate me is outstanding. Thank you very much.
- Darin D.
A passenger of American Airlines - 5/20/2018
I received my items today which was awesome!Thank you for taking care of your customers.
- Kim F.
A guest of Excalibur Hotel and Casino - 5/18/2018
Thank you for this service! My iPad arrived well insulated and packaged.
- Laurel M.
A guest of Sheraton Atlanta Hotel - 5/17/2018
Thank you, for taking the time to find and send my Phone back to me, what a time saver not having to setup a new one. thanks again.
- Gary C.
A passenger of American Airlines - 5/18/2018
Thank you so much for the effort it took to find and return my lost necklace. It contained the ashes of my deceased husband and that was to be mine for I wanted my family to have the others. I commend the officers and crew of Carnival for everything they did to help me during this difficult time. God bless you all.
- Lilly P.
A guest of Carnival Cruise Line - 5/18/2018
My lost item was found within a day, and shipped to me quickly. The lost and found site is painless and effective. Thank you!
- John W.
A passenger of American Airlines - 5/18/2018
My "lost" item arrived to my home on Monday, May 14th. Thanks - very efficient!
- Mary H.
A guest of Hilton Bonnet Creek and Waldorf Astoria - 5/16/2018
Your girl Debbie in lost and found is a jewel.
- Linda D.
A guest of Nugget in Sparks Nevada - 5/15/2018
I just picked up my Laptop this morning and I am so thankful for everybody who helped to get my computer back. I am a 3 Million AA customer and I did fly only with AA. for the last 30 years. Thank you for helping to get my "lost" laptop back! in addition - on the connecting flight to Dallas my iPhone 6 was lost on the flight and it also was found and returned to me - Thank you American Airlines for your highest honest personal
- Fritz A.
A passenger of American Airlines - 5/15/2018
Yay..!!! THANK YOU, oh Thank you !!
- Gina G.
A passenger of American Airlines - 5/15/2018
Great service; found and shipped my stuff fast!
- Brian C.
A guest of Hilton San Francisco - 5/15/2018
i was pleased how fast my items were found. to be perfectly honest i thought filing was just a format to make feel like something was being done. to my surprise i got the text telling me my items were found. I have always flown United all i can say good job and i will let my friend of my experience. 5 thumbs up.
- Sharon G.
A passenger of United Airlines - 5/15/2018
Thank you for quickly finding my Kindle. Great service
- Paul S.
A passenger of United Airlines - 5/14/2018
I want to give my heartfelt thanks to Mr. R at Sacramento Baggage Claim. I reported leaving my purse on a flight fro Newark to SFO. Mr. R put in a phone call and informed me it was found and was in the possession of United. He told us what to do and what would happen. We followed his and United's instruction and it was shipped today. He is certainly a very valuable employee and his actions instantaneously eliminated some large anxiety. Not only does he have our thanks but United should be proud to have an employee like. Please make sure we thank him very much.
- Lee J.
A passenger of United Airlines - 5/14/2018
I appreciate this so much! Thank you!!
- Margery G.
A passenger of United Airlines - 5/14/2018
I recently lost my wallet around an American Airlines terminal at CLT airport. I honestly thought I would never see it again. I was wrong American Airlines was very helpful in finding and communicating effectively with me. Thank you! AA.
- Jeremy C.
A passenger of American Airlines - 5/14/2018
I was convinced my iPad was gone forever. As I'm not clear on the relationship between Chargerback and American Airlines, the only negative aspect was the lack of transparency and conflicting messages from American Airlines.
- Aaron E.
A passenger of American Airlines - 5/14/2018
Thank you so much for excellent service! I am thrilled that you found my ipad. I think American Airlines is the best airline and wanted to pass on my sincere gratitude for all that you do. Thank you!
- Bridget M.
A passenger of American Airlines - 5/14/2018
Thank you, Vickie. We so appreciate your quick response to our lost cell phone. It was a pleasure talking to you, you were so helpful and professional!Thank you,
- John D.
A guest of Hilton Bonnet Creek and Waldorf Astoria - 5/14/2018
Hi Praise for the entire Mandalay Bay staff for returning my funds to me in a timely manner
- Coleman L.
A guest of Mandalay Bay Delano - 5/13/2018
Thank you to great American Airlines employees Debbie and Claudia and whoever else helped, or is helping, to get my phone back!
- Kathleen T.
A passenger of American Airlines - 5/13/2018
Where did you find my wallet? I appreciate that u found it!
- Garry M.
A passenger of United Airlines - 5/12/2018
Thank you so very much for returning my wallet!
- Leslie G.
A passenger of American Airlines - 5/11/2018
Enjoyed the stay at your hotel. I have stayed several times. Thank you for your assistance.
- Richard K.
A guest of Hampton Inn and Suites Waco South - 5/10/2018
My wallet arrived today and I'm so grateful. Thank you so very much!
- Debbie G.
A guest of Wynn Las Vegas - 5/10/2018
I was surprised my wallet was recovered and returned along with some of the cash that was originally in the wallet.
- Carlo W.
A passenger of United Airlines - 5/9/2018
I really appreciate the fast and attentive service on this lost item!! Thank you very much!
- Maggie W.
A passenger of American Airlines - 5/9/2018
I am deeply indebted to you. for recovering and sending my loss back to me. I am grateful. Thank you
- Dennis M.
A passenger of American Airlines - 5/8/2018
Amazing the efficiency of United Airlines in finding the iPad!I truly appreciate the honesty of the airline personal and or the passenger that returned it to United Airlines. Thank you, sincerely.
- Marta P.
A passenger of United Airlines - 5/8/2018
Thanks so much. It worked great.
- Susan S.
A guest of Campbell House Curio - 5/8/2018
Wonderful experience. Great service!!!
- Vierka K.
A guest of Six Flags Over Texas - 5/8/2018
I was surprised at your prompt contact and service.I appreciate it.
- Atsuko K.
A passenger of United Airlines - 5/8/2018
Thank you to United for providing this service! So easy and I was so happy to recover my item. From the point I lost it at the gate in Newark, it was bCk in my possession in LA by Friday morning. That was amazing! Thank you!!!
- Lauren B.
A passenger of United Airlines - 5/8/2018
So amazing to put in my info 4 days after my flight, have a response a few hours later, and pay for my laptop to be on its way home. Never thought this would be so easy.
- Bradley T.
A passenger of United Airlines - 5/7/2018
I know it was a kind of silly thing to be so sad at having left behind - my salad tongs/server. I am SO VERY impressed that Jay in housekeeping found them for me! I cannot say enough about how accommodating this resort is! Definitely a favorite place on the planet! Thank you, Jay!
- Paula H.
A guest of JAY PEAK RESORT INC - 5/7/2018
IPad reu domicile et en bon tat. Merci pour le service!
- Lyne M.
A passenger of Air Canada - 5/6/2018
I'm extremely impressed. After years of having things go into the airline Black hole, American has done a great job at establishing a lost and found service that works.
- David H.
A passenger of American Airlines - 5/7/2018
THANK YOU SO MUCH FOR THE QUICK RESPONSE TO MY REQUEST. THE SHOES ARRIVED TODAY. THANK YOU FOR THE POST CARDS, THEY ARE GREAT.
- Ruth R.
A guest of Moana Surfrider A Westin Resort and Spa - 5/5/2018
Thank you!!! Such an easy to use process with great on-going feedback.
- Karen A.
A passenger of Air Canada - 5/4/2018
my credit card was received back, thank you
- Jason H.
A guest of Sands Casino - 5/4/2018
I am very happy to have received the email notification. Thank you for effort of the staff in finding my phone and locating me. Thank you.
- Jenelle H.
A passenger of American Airlines - 5/4/2018
Thanks to everyone who help me re_UNITE with my iPad.
- Carl M.
A passenger of United Airlines - 5/4/2018
Anna, thank you soo much, you said you would try and you did. OMG THANK YOU! AWESOME!
- Lucinda R.
A passenger of United Airlines - 5/3/2018
Thank you for the quick and courteous service.
- Martha G.
A passenger of American Airlines - 5/3/2018
United found my lost iPad two weeks later and I am so grateful! Wonderful service.Thank you so much!
- Alicia P.
A passenger of United Airlines - 5/3/2018
Expedient, excellent service! Great carry through with your efforts!
- John F.
A passenger of American Airlines - 5/3/2018
I was impressed and delighted with your service... item arrived before I finished my trip!
- Nancy H.
A passenger of Air Canada - 5/2/2018
Thank you for your prompt and efficient customer service. I greatly appreciate the recovery of my lost keys. You saved me a huge unexpected expense that I would have had to pay to replace the lost keys. Thank you to the United Staff for a great job in servicing travelers.
- Patricia C.
A passenger of United Airlines - 5/3/2018
Quick response with quick actions. I left my iPad on the plane and got it back in no time! 3 days to be exact. Thank you much UA, you're my kind of airline!
- Renato P.
A passenger of United Airlines - 5/2/2018
Soooo very appreciative. My husband left his phone in his friends hotel room yesterday before leaving and want sure. Didn't call until later that night when he got home, and the lost and found department was so professional and very quick about getting back to us that they did have his phone and told us to fill out the form online. I called this morning to follow up with how to pay and the lady I spoke with (Marta I believe), was so sweet and quick and gave me all the info I need led to get the phone on its way. I'm so great full for how fast they worked and how helpful they were. I would not have expected that from such a large hotel. Thank you so much times a thousand. Sincerely,
- Anastasia G.
A passenger of United Airlines - 5/2/2018
Joe from lost and found was so helpful and easy to talk too. He got right on it!!
- Janet S.
A guest of WDW Swan and Dolphin Resort - 5/2/2018
Thank you very much on your quick response retrieving and returning my lost item
- James B.
A guest of Travelers Aid DFW - 5/2/2018
Excellent customer service! Very polite, professional and responsive when I called about the lost items :)
- Melissa F.
A guest of Pelican Hill Resort - 5/1/2018
Your Security Guard who helped me when I reported my lost prescription reading glasses was Awesom!. See was throrough and polite. Please THANK her for helping me. Regards,
- Lawrence C.
A guest of Venetian Palazzo Resort and Sands Expo - 5/1/2018
Excellent service
- Catherina M.
A guest of Jay Peak Resort - 5/1/2018
Thanks so much for returning my Kindle. I thought it was gone for sure. It was returned quickly and in the exact condition as I saw it last.
- Jan R.
A passenger of Air Canada - 4/30/2018
Never in my wildest dreams did I have any hope that a book I left on the plane would ever found or returned. I'm not sure how this ever happened. Thanks to United Airlines for not just throwing it away. I'm not sure how the process works but I can tell you I'm thrilled!! it was an autographed copy from a dear friend and author.Thank you!!!!
- Kelly H.
A passenger of United Airlines - 4/30/2018
Thank you so much for finding my lost ipod! I really thought it was gone for good. You guys are great!
- Debra S.
A guest of Hilton Grand Vacations Club The Elara - 4/29/2018
Super satisfied! Lost my laptop and using this service it was just returned to me via overnight mail. I was sure i would never see my computer again after it was left on my flight. I filed the report and was updated within hours of my laptops location and how to get it returned !
- Anthony M.
A passenger of United Airlines - 4/28/2018
Speedy and accurate, very efficient Thanks
- Ala S.
A passenger of United Airlines - 4/27/2018
Thank you so much for finding and sending it back to me. Restored my faith. While in Guam, I couldn't sinc my email to my phone for some reason. Just got the email regarding you'd found it. Thanks again!
- Kathy A.
A passenger of United Airlines - 4/26/2018
Great helpful service. Ashley is the best!
- Debbie M.
A guest of Hotel LeMarais - 4/26/2018
Amazing! We had such little hope it would ever be found. You have made my son's day - thank you!
- Lisa C.
A passenger of Air Canada - 4/26/2018
Thank you so much.
- Angelia C.
A guest of Venetian Palazzo Resort and Sands Expo - 4/26/2018
Thank you so much. The united teams in CHI and SanFran made this so easy. Appreciate GREAT customer service
- John R.
A passenger of United Airlines - 4/26/2018
Resolution was timely and I found everyone extremely willing to be helpful.
- Vanessa J.
A passenger of United Airlines - 4/25/2018
Thank you! Thank you! Thank you! I thought I was never going to see my special sweatshirt again. Thank you United!
- Yvonne S.
A passenger of United Airlines - 4/25/2018
thank you for the quick response.
- Peggy B.
A guest of YMCA of the Rockies Estes Park Center - 4/25/2018
I received my iPad in good condition. Thank you!!
- Nancy R.
A passenger of United Airlines - 4/24/2018
thank you very much for keeping my item and allowing a way to have it sent back to me. Very good service by Hilton
- Dereck W.
A guest of Hilton Orlando Lake Buena Vista - 4/24/2018
i am very much appreciated for the safe return of our belongings. thank you for doing this.
- Mary I.
A passenger of United Airlines - 4/24/2018
Your security person on duty on Sunday was so help she did a great job. She call as soon as my wallet was turn in. I think her name was Justine. Tell her thanks again for help.
- Lynn H.
A guest of Eldorado Hotel Casino - 4/23/2018
Awesome service..I didn't think there was a chance i would get my watch back when I realized I left it on the plane. I had confirmation it was found and being sent to my house less than 24 hours after realizing it was lost.
- Aaron S.
A passenger of United Airlines - 4/24/2018
Awesome!!!! Thank you so much!
- Judy H.
A guest of Sheraton Grand Sacramento - 4/21/2018
Service hors pair, merci beaucoup!
- Carmen C.
A passenger of Air Canada - 4/23/2018
Thank you really great service
- Judith J.
A guest of Four Seasons Hotel - 4/23/2018
Great service from the lost and found department
- Maithili S.
A guest of Hilton Long Beach - 4/23/2018
Thank you for finding my folder. Everything seemed to be intact. When I filled out your survey regarding the flight, I was worried about the folder -- so I did not give high ratings. If I could take the survey again, I would change some of the ratings.Thank you for finding my folder and sending it to me promptly.I was very happy and relieved to get it back.
- Helene S.
A passenger of United Airlines - 4/22/2018
I am very thankful that my cellphone was found
- Jay A.
A passenger of United Airlines - 4/22/2018
p.s. Just to let you know my lost wallet, arrived safely, totally intact. I want to thank you very much again for your excellent and prompt attention to this matter. Sincerely
- Cecil C.
A passenger of United Airlines - 4/22/2018
Thank you for your prompt attention to, and handling of my lost property. I most appreciate your having made notice to me that I might have left an item on the airplane and that you have so quickly posted it for delivery to my home.
- Frances E.
A passenger of United Airlines - 4/21/2018
Very good job, thank you very much
- Adi A.
A guest of Carnival Cruise Line - 4/20/2018
I am very pleased with your service. Not only did you find my item, but you kept me informed. I would only add that Carnival customer reps should have access to info.
- Steven G.
A guest of Carnival Cruise Line - 4/17/2018
Super service
- Rickey N.
A guest of LUXOR Las Vegas - 4/18/2018
positive experience!
- Makiko J.
A passenger of United Airlines - 4/18/2018
Thank you so much! So appreciated! Great customer service.
- Sofia B.
A guest of Gilroy Gardens - 4/19/2018
Thank you for your service.
- Trevor M.
A passenger of Air Canada - 4/19/2018
Thank you very much. David was extremely helpful and professional. The Chargerback system worked perfectly.
- Robert R.
A guest of Eldorado Hotel & Spa - 4/20/2018
THANK YOU SO MUCH, FOR SENDING MY PHONE, THANK YOU, THANK YOU
- Willie C.
A passenger of United Airlines - 4/19/2018
very efficient process
- John W.
A passenger of United Airlines - 4/18/2018
Thank you Thank you for your help
- Duane W.
A passenger of United Airlines - 4/18/2018
I can't thank you enough...my life was in that wallet...I'm 66 yes old have have NEVER lost my wallet so thank you, again , for getting it back to me...With Appreciation....Michelee
- Michelee C.
A passenger of United Airlines - 4/17/2018
You're the best! I can't thank you enough. I thought it was a long shot that I would ever see the little wallet again. The person at United who took my info last night at midnight when we got home from Boston was amazing. Very pleasant and helpful. I wish I had her name to give you but I didn't ask her to spell it and so I don't remember it. Maybe you have it on the report. Thank you so much for taking this small loss as seriously as you would have done for a much more expensive item. Thank you again to everyone involved, Your efficiency and assistance is very much appreciated. I was sad that I had not been more mindful of what I was doing with my belongings, and yet happy that someone turned it in, and that you processed my request so quickly. Sincerely,
- Cecile C.
A passenger of United Airlines - 4/17/2018
The service from United was amazing- so efficient and so friendly. Thank you SO MUCH!
- Daniel J.
A passenger of United Airlines - 4/16/2018
Could not be more thrilled with this process! Extremely efficient and communicative. Beyond impressed and grateful!
- Nikki S.
A passenger of United Airlines - 4/16/2018
THANK YOU SO MUCH!!!! I am so thrilled to get my bracelets back!!! Thanks for the prompt answer and the easy way I can pay to have it shipped. HOORAY! THANK YOU!!!
- Sarah S.
A guest of Double Tree Anaheim Orange County - 4/14/2018
Thank you so much. You're the best and it will definitely not go unnoticed for future air travel. That Kindle contains hundreds of my favorite books and I'm so thankful it's coming home. Thank You again.
- Matt K.
A passenger of United Airlines - 4/13/2018
Fantastic service!
- Ariella L.
A guest of Hilton Grand Vacations Club The Elara - 4/13/2018
The two shirts arrived yesterday. Thanks to all that helped!
- William R.
A guest of South Point Casino - 4/13/2018
Your system worked great thank you so much for finding and returning my wallet with money in tact.
- Allen D.
A passenger of United Airlines - 4/13/2018
Great customer service from Grest team!!
- Sunny P.
A guest of Carnival Cruise line - 4/13/2018
Thank you for the prompt shipment. I live in Japan, but I received lost item in a week since I reported. Good service. Thanks a lot!
- Hirotaka T.
A passenger of United Airlines - 4/13/2018
Thank you for finding my iphone!!
- Anthony D.
A passenger of United Airlines - 4/13/2018
Thank you !!Glad to know this excellent service !!
- Lourdes M.
A passenger of United Airlines - 4/13/2018
I have got my iPad today. Thank you for good information and service :-)
- Marit E.
A passenger of United Airlines - 4/12/2018
Customer service excellent. My item was found within 2 hours of reporting. Still waiting for package to be delivered.
- Harriett K.
A guest of Royal Caribbean International - 4/10/2018
Great great service!
- Amrish P.
A guest of Royal Caribbean International - 4/9/2018
Super customer service. Everyone was so helpful, kind and the gentleman I spoke with today shipped the phone same day. I am so pleased with the service! Thank you!
- Suzanne M.
A guest of Busch Gardens Williamsburg - 4/8/2018
Amazing and very quick service
- Kris T.
A passenger of United Airlines - 4/7/2018
Thank you so much for returning my purse to me!
- Annette S.
A guest of Ballys Atlantic City - 4/6/2018
It was a smooth and easy process to get my jacket back.
- Sean S.
A guest of Nugget in Sparks Nevada - 4/6/2018
Thank you so much for recovering my wife's bracelets, which have great sentimental value to her, being in her possession for so many years. Our special thanks to the housekeeper who found it, may she be blessed for her honesty.
- Vincente Q.
A guest of Venetian Palazzo Resort and Sands Expo - 4/7/2018
Thankyou! Greatly appreciated
- Alanna G.
A guest of Holiday Inn Club Vacations at Orange Lake Resort - 4/7/2018
Very pleased with service and happy to have ipad back, thank you very much
- Jonathan L.
A passenger of United Airlines - 4/6/2018
Justin was amazingly helpful with locating my laptop, from start to finish. Thank you!
- Kristen P.
A guest of Bellagio - 4/5/2018
I appreciate you guys finding my brush. Good job!!
- Darnell L.
A guest of Embassy Suites Airport Convention Center - 4/4/2018
Thanks, great service!
- Marc B.
A passenger of United Airlines - 4/4/2018
Thankyou so much the papers were very important I had a wonderful time
- Gloria I.
A guest of Venetian Palazzo Resort and Sands Expo - 4/3/2018
I want to thank you for finding my phone. I truly appreciate it!!
- Tamara A.
A guest of Westgate Resort and Casino - 4/3/2018
Dear United Airlines,I like to thank you for helping me get my wallet back. The wallet arrived with all my cards and money inside. For that I am very grateful. Best regards to all your team.
- Joana C.
A passenger of United Airlines - 4/3/2018
so easy to use. I received my phone today after just reporting it missing late Thursday. thank you so much.
- Annmarie W.
A passenger of United Airlines - 4/2/2018
Awesome Customer Service! Veronica helped me.
- Diana G.
A guest of South Point Casino - 4/2/2018
Speedy service
- Donna S.
A guest of Bellagio - 4/2/2018
Extremely thankful for your service
- Carmen L.
A guest of Vail Mountain Ski Resort - 4/2/2018
You guys are GREAT!! Thank you for your service and integrity. I thought I'd never see it again.
- Susan L.
A passenger of United Airlines - 3/30/2018
AMAZING service from InterContinental Miami hotel! Thank you!
- A.R.
A guest of InterContinental Miami - 3/29/2018
Lost my Kindle in Costa Rica. United Airlines found it and returned it to me in Wisconsin! Thank you!!!
- Patricia R.
A passenger of United Airlines - 3/28/2018
Many thanks to the kind person who found my iphone I left in the bathroom in Terminal 7 at LAX. Many thanks to Kathy, who contacted my sister at the phone number we left using "Find my iPhone". And many thanks to whomever is on the other end of Chargerback who shipped my phone out today! I am grateful.
- Jan M.
A passenger of United Airlines - 3/27/2018
Thank you very much. I realized that I left the tablet behind as I reached the airport. I was very upset with myself but your prompt attention turned me around. Much appreciated.
- Peter D.
A guest of Venetian Palazzo Resort and Sands Expo - 3/27/2018
Jimmy was extremely helpful and was a pleasure to work with. Helped though the whole process, thanks again Jimmy.
- Richard L.
A guest of Golden Nugget Las Vegas - 3/27/2018
Hotel staff found my missing glasses and successfully shipped them back to me (in NY!)You guys are amazing!!! Thank you!!!
- Susan T.
A guest of MGM Grand - 3/26/2018
Super!! Thanks for the info and the package
- Sid P.
A passenger of United Airlines - 3/25/2018
Thank you so much for your speedy response and help retreaving my ID.
- Mary M.
A passenger of United Airlines - 3/25/2018
What a quick and efficient service! Thank you for notifying me of my found wallet so quickly and sending it back in the same day! This was truly a stress relieving process :)
- Eleni K.
A passenger of United Airlines - 3/24/2018
Thank you James in Security!
- Steven M.
A guest of Hotel Captain Cook - 3/24/2018
Thanks so much for recovering my item. Extremely efficient service. This is why AC is the best airline in the world. Thanks again.
- Phil R.
A passenger of Air Canada - 3/22/2018
I am thrilled with the speed and efficiency of this service!!! The immediate feedback to the interim updates to the conclusion. Really fantastic.
- Barbara D.
A passenger of Air Canada - 3/22/2018
Thank you for reuniting us with the phone. It's not so much the phone itself, but rather the videos and photos our 10-year old took while he was enjoying his stay at your beautiful hotel. Very kind regards.
- Todd L.
A guest of Treasure Island - 3/22/2018
Thank you so much. You found it and I received it safely! Amazing!!!
- Susan S.
A passenger of United Airlines - 3/21/2018
This was an incredibly efficient process. Thank you very much for getting my kindle back to me.
- Mark H.
A passenger of United Airlines - 3/21/2018
Fantastic Service. Also great service with the staff of United.
- Natasha B.
A passenger of United Airlines - 3/21/2018
Very efficient service!
- Linda H.
A guest of Harrahs Gulf Coast - 3/21/2018
Thank you for returning my cellular telephone lost on my return flight. The telephone was quickly found and returned. Thanks again for great flights.
- Larry B.
A passenger of United Airlines - 3/20/2018
The process to get my lost pants was easy and the employees at the hotel were very helpful.
- Jacob H.
A guest Palms Casino Resort - 3/20/2018
Love this service, very convenient. Thanks again!
- Chris K.
A guest of Venetian Palazzo Resort and Sands Expo - 3/19/2018
Perfect
- Karen L.
A guest of Venetian Palazzo Resort and Sands Expo - 3/17/2018
Fast, supportive, and reliable
- Christian F.
A guest of Six Flags Fiesta Texas - 3/16/2018
Received my items today GREAT!!! THANK YOU!!
- Yolanda M.
A guest of Hilton Pointe Tapatio Cliffs - 3/15/2018
So Easy...
- Todd H.
A guest of Hilton Grand Vacations Club Las Vegas Boulevard Suites - 3/16/2018
My Kindle arrived. Thank you for finding it and returning it to me.
- Richard S.
A passenger of United Airlines - 3/15/2018
Very surprised, I thought I would never see my very important iPad again!Great job and thank you so very very much!
- Rhonda C.
A passenger of United Airlines - 3/14/2018
I appreciate your persistance in finding and returning my IPad. I am very appreciative of your efforts. Thank you.
- Charles P.
A passenger of United Airlines - 3/14/2018
I am extremely pleased with the rapid response that United Airlines gave to my lost I Pad. I had given it up for lost and was planning to purchase a replacement. The speed that United Airlines responded has saved me hundreds of dollars.
- James G.
A passenger of United Airlines - 3/14/2018
Wanted to thank everyone for the very quick return of my lost items.
- JoAnne B.
A guest of Excalibur Hotel and Casino - 3/13/2018
Very satisfied. Your team treated my lost laptop
- Brinn W.
A guest of Hilton Orlando Lake Buena Vista - 3/13/2018
Thanks for yours service
- Nestor B.
A passenger of United Airlines - 3/12/2018
Awesome service! The United representaive was super friendly and helpful!
- Paul E.
A passenger of United Airlines - 3/12/2018
I thank you so very much for all the help that the Mandalay staff helped in getting my phone returned to me. As soon as I was in touch with a person, My phone return happened quickly. On our visit to Las Vegas We were very impressed with the helpfulness with all the people. Other than my phone loss our trip was great. Thank you so much for all your help. Sue Wise
- Sue W.
A guest of Mandalay Bay Delano - 3/12/2018
I was very impressed with the process in which my glasses were quickly located, packaged, and returned. Nicely done!
- Eric S.
A guest of DoubleTree Seattle Airport - 3/12/2018
I am so amazed the process of my Lost and Found Claim. MGM Staff was so helpful and prompt! Thank you, thank you, thank you
- Joann R.
A guest of MGM Grand - 3/8/2018
Received items in a timely manner Thanks
- Kate K.
A guest of Hilton Grand Vacations Parc Soleil - 3/9/2018
Phone back with me...fast...thanks
- Ebenezer D.
A guest of Carnival Cruise Line - 3/9/2018
Super easy process. Thank you for your services provided.
- Michael Y.
A guest of Paris Las Vegas - 3/9/2018
Great return. Thank you.
- K.T.
A passenger of United Airlines - 3/8/2018
This saved my life...my life was on my missing camera, thanks so much for this service
- Kristin T.
A guest of Great Wolf Lodge Pocono Mountains PA - 3/8/2018
WOW. I'm sure I am more excited than most because my item was found. But overall impressed with this system!
- Danielle F.
A guest of Breckenridge Ski Resort - 3/7/2018
Very helpful! Showed genuine concern. Julie in Lost and Found in baggage claim/SFO was outstanding. Thank you!
- Kenton H.
A passenger of United Airlines - 3/7/2018
Thank you, arrived in perfect condition
- William H.
A passenger of Air Canada - 3/7/2018
Thank you so much for finding and getting my phone back to me in record time. I lost it about a year and a half ago and didn't want to go through that again. Hope I can hold on to it from now on but if I loose it again I hope it's at the Mirage. Great job by all involved!
- Michael M.
A guest of Mirage - 3/6/2018
Thank you very much for finding my keys and sending them to me. I really didn't expect to see them again.
- Robert T.
A passenger of United Airlines - 3/6/2018
United did a good job getting my lost Ipad back to me. Thanks.
- Barbara R.
A passenger of United Airlines - 3/6/2018
Please thank the Sandcastle Inn (Pismo Beach) for their excellent and timely service in delivering the item.
- Jim H.
A guest of Sandcastle Inn - 3/5/2018
Thank you so much for being so prompt and finding my item so quickly and getting back to me so fast. It's much appreciated!
- Hannah E.
A guest of Mandalay Bay Delano - 3/4/2018
Thank you
- Marlin P.
A guest of Hilton Grand Vacations Parc Soleil - 3/3/2018
I'm very happy with the quick response! Glad they found my article. Thanks for your assistance!
- Joseph G.
A guest of Hilton Ft Collins - 3/3/2018
Amica was extremely patient and helpful. Great customer service experience.
- Stephanie B.
A guest of Travelers Aid DFW - 3/2/2018
Excellent Customer Service from phoning and having a live person answer after a few rings to completion. It was customer service at its best. Love it.
- Sharman Y.
A guest of Travelers Aid DFW - 3/2/2018
Excellent service by Lucy!
- Joe B.
A guest of Wekopa Resort & Conference Center - 3/2/2018
Thank you for your quick response. I have received my items via mail. Mahalo
- Jesse G.
A guest of Hilton Hawaiian Village - 3/1/2018
Amazing! Dallas lost and found was so friendly and easy to work with. Impressed that my iPad was held onto!!! Thank you!
- Danielle W.
A guest of Travelers Aid DFW - 3/1/2018
Great service
- Paul M.
A passenger of United Airlines - 2/28/2018
Thank you mark for getting my wallet returned. I landed in LA broke and because of you I am able to enjoy they rest of my trip
- Kassie G.
A passenger of United Airlines - 2/27/2018
Super impressed with this. I received a confirmation that my item had been found within 30 minutes, and the item was back in my possession the next day! I never imagined such a quick response time. Thank you!
- Kendall D.
A guest of MGM Grand - 2/27/2018
excellent fast service
- Paul C.
A guest of Beau Rivage Resort and Casino - 2/26/2018
Thank you for overseeing that my purse and all it's contents were delivered to me! So appreciate your professional actions on my behalf.
- Nancy M.
A guest of Silverton Casino & Hotel - 2/25/2018
Thank you very much for your kind help.
- Insuk M.
A passenger of United Airlines - 2/26/2018
Awesome.
- Daria S.
A passenger of United Airlines - 2/25/2018
Thank you. I received my item
- Naeem K.
A guest of Monte Carlo Resort and Casino - 2/25/2018
Thank you all so much! We had an amazing time!
- Wanda B.
A guest of Great Wolf Lodge Concord NC - 2/25/2018
Y'all are awesome, I had my wallet and cash returned after I forgot it in a locker.Thanks so much !
- Alan G.
A guest of Busch Gardens Williamsburg - 2/24/2018
Thank you very much for sending me my things! Favorite pillow!! Favorite hoody!!
- Tyler F.
A guest of Nugget in Sparks Nevada - 2/24/2018
Very timely, easy to fill out the list item report, updates were consistent and you found my IPhone. Very pleased with this service.
- Amy B.
A passenger of United Airlines - 2/24/2018
Ridden United for many years. This recovery and shipping my iPad on same day as lost report just amazing. I'm a loyal customer forever.
- Philip E.
A passenger of United Airlines - 2/23/2018
I cannot tell you how happy I am to have received back my Kindle. This service is excellent and I am so happy you offer it. Please thank the honest person that found it if he/she works for United. I appreciate honestly immensely. Thanks so much.
- Elizabeth M.
A passenger of United Airlines - 2/23/2018
A big thank you to Suzanne and the rest of the staff for doing everything possible to get my son's stuffed animal back to him. You guys are lifesavers.
- Robert A.
A guest of JAY PEAK RESORT INC - 2/23/2018
So grateful to get iPad and contents returned. Thank you
- Mary T.
A passenger of United Airlines - 2/21/2018
Air Canada and it's aircraft cleaning crew are to be thanked for their excellent service. We were reminded to ensure we had all our belongings in our possession
- Gerald F.
A passenger of Air Canada - 2/21/2018
Great service!
- Yassira M.
A guest of Westgate Palace Resort - 2/20/2018
Thanks so much, I didn't even report it missing, technology is awesome.
- Frederick K.
A passenger of United Airlines - 2/20/2018
My thanks to United in Austin for being so well organized for handling lost items.
- Tom S.
A passenger of United Airlines - 2/20/2018
I don't know why it took almost 5 months for my wallet to be recovered (perhaps it was swept under something), but I very much appreciate it being returned to me in better condition than when I lost it, and everything in it was returned, down to the last penny. Thank you so much!!
- Harriett R.
A passenger of United Airlines - 2/20/2018
Carol was pleasant, responsive and just awesome! So happy to have recovered our lost item! Grateful!
- Kristin G.
A guest of Travelers Aid DFW - 2/20/2018
Thank you very much for your very professional and prompt service a credit to your airline, very appreciated.
- Gerard W.
A passenger of United Airlines - 2/19/2018
The service was great. The survey took some time to highlight my selections.
- Charlotte L.
A passenger of United Airlines - 2/19/2018
God Bless MGM Grand and CeeCee for their integrity for finding and returning my ring!!!!!!!!!!
- Carney H.
A guest of MGM Grand - 2/18/2018
great job
- Robert W.
A guest of Royal Caribbean International - 2/19/2018
Thank you so much, I have not believed that I will get my Kindle back.
- Nina F.
A passenger of United Airlines - 2/19/2018
Excellent response to lost and found inquiry. Thanks
- Manuel F.
A passenger of United Airlines - 2/18/2018
Saved me many hours of worry and time! Thanks.
- Joan F.
A passenger of United Airlines - 2/17/2018
The package arrived. Thank you so much!
- Myra M.
A guest of Ocean Oak Resort - 2/16/2018
Wonderful service
- Pablo S.
A guest of Red Rock Casino Resort Spa - 2/16/2018
Thank you!!!!!!!!!!!!!!
- John C.
A guest of Carnival Cruise Line - 2/16/2018
Got the item in the mail Thursday 2/15--Wow what speedy service!!
- Robert L.
A guest of WDW Swan and Dolphin Resort - 2/15/2018
thank you for your assistance in returning my wallet
- Stephen L.
A guest of Travelers Aid DFW - 2/15/2018
My parcel containg my Dell Inspiron laptop arrived in perfect condition... great packagingMany thanks to Sunill for all his help....a great company representative....Many thanks
- Shirley N.
A guest of Travelers Aid DFW - 2/14/2018
Thank you for being honest and returning items I left my room I really appreciate it your hotel is an example of honesty
- Debbie M.
A guest of Harrahs Resort Southern California - 2/13/2018
Incredibly helpful system!
- Sierra H.
A guest of Heavenly - 2/13/2018
Very impressed with your service. I received my lost item today and am very happy!
- Tbp.
A guest of Carnival Cruise Line - 2/13/2018
So happy to have IPad, so many new baby pics
- Nancy C.
A passenger of United Airlines - 2/12/2018
Without question the best most efficient thorough and pleasant airline lost experience I have had on any airline - all the others could follow your lead, congratulations.
- John H.
A passenger of United Airlines - 2/11/2018
Awesome service
- Shanna W.
A guest of Carnival Cruis Line - 2/10/2018
I would like to especially thank Joe in Security for his timely response on handling my request for finding my check book.I so appreciate that he did not waste time in retrieving my goods. as I was a nervous wreck about leaving it in a draw. It arrived back to me yesterday. Thank you much Joe.
- Jamie R.
A guest of Ballys Las Vegas - 2/9/2018
Thank you so very much for the work you put into finding my items. I am so very greatfull to all of you. Sincerely
- Saundra B.
A guest of Carnival Cruise Line - 2/9/2018
Just another reason I will stay at the Golden Nugget next time in Las Vegas. Excellent service and a great hotel
- James F.
A guest of Golden Nugget Las Vegas - 2/8/2018
I am so thrilled to have my phone back! This service has been so comforting and so appreciated! I wish I knew who personally turned in my phone to lost and found. Thank you so very much!
- Nicholas S.
A passenger of United Airlines - 2/6/2018
I wanted to thank Security for being so attentive and efficient on this matter. It is only a blanket, however, has a lot of sentimental value, so, thank you!!
- Margaret S.
A guest of LUXOR Las Vegas - 2/5/2018
I can't thank you enough for finding and sending back my phone to me.
- Wendy O.
A passenger of United Airlines - 2/3/2018
Thank you so much!!! You guys are life savers
- Mark D.
A passenger of United Airlines - 2/3/2018
Thank you so much!! I never thought I would get my purse back, let alone my wallet with everything intact including my cash......I know that in my heart one of your amazing Allegiant employees found my purse and was kind and honest to return my purse with everything inside....there are good people in this world I will always believe that in a wild and crazy place we live.....I truly appreciate your prompt and dedicated service to your customers.... I cannot thank you enough:)
- Laurie H.
A passenger of Allegiant Travel - 2/2/2018
Great service, I real life saver. Thanks,
- Robert M.
A passenger of United Airlines - 2/2/2018
Amazing service!! Very impressed with the use of technology and nimble response. Thank you!
- Sheila R.
A passenger of United Airlines - 2/1/2018
Thank you for your service, this solution works really well. (and of course a good finish which helps)
- Johan D.
A passenger of United Airlines - 1/31/2018
My experience with United lost and found was great! After submitting a lost item report it took less than a day for them to find my item and the text message and email notifications were extremely useful.
- Brittany W.
A passenger of United Airlines - 1/30/2018
A grateful thank you to Nina at University Plaza for finding our missing items so quickly and mailing them immediately.
- Gillian D.
A guest of University Plaza Hotel - 1/29/2018
I really wish I could remember the name of the person that helped me locate my work cell phone when I called in... She was Very Very polite and helpful...she located the item while we were talking and enabled it to be return overnight shipping... THANK YOU!!!
- Steven K.
A guest of Bellagio - 1/29/2018
I so appreciate you guys finding my sons pendant. Even though no monetary value, a great sentimental value. Thanks again.
- Juli K.
A guest of Great Wolf Lodge Mason OH - 1/28/2018
WONDERFUL!! THANK YOU SO MUCH.
- Thomas S.
A passenger of United Airlines - 1/28/2018
I could see your devotion to your duty and the desire to win the trust of your customer by putting your efforts in locating and dispatching the article to the customer. Thank you and may Jesus bless you abundantly with every good thing in your life. Luke
- Lukaratnam D.
A passenger of United Airlines - 1/26/2018
I appreciate you and your service. I received my lost item this afternoon and I cannot tell you how pleased I am... Thanks to you and the person who found it and turned it in...
- Ella M.
A guest of Hilton Los Angeles Universal City - 1/26/2018
Wonderful service and great follow-up !
- Al Q.
A guest of LUXOR Las Vegas - 1/26/2018
Thank you so much for all your help, I'll really appreciate it
- Edna J.
A passenger of United Airlines - 1/26/2018
Thank You A's bag arrived this afternoon safe and sound. Greatly appreciate your prompt and efficient service!
- Diane P.
A passenger of United Airlines - 1/25/2018
Nora was absolutely awesome! She was very patient with me as I was very stressed about leaving my laptop at the airport. She showed exceptional customer service skills and made me feel calm and assured that she would take care of me. I really appreciate it!
- Matthew H.
A guest of Travelers Aid DFW - 1/25/2018
Very pleased at the effort made by United to find my lost headphones and managing to do so. Much appreciated!
- Andrew P.
A passenger of United Airlines - 1/25/2018
Lost and Found Coordinator is helpful and efficient. Thanks for contacting me for the stuff left at the hotel. Appreciate it
- Tiffany Y.
A guest of WDW Swan and Dolphin Resort - 1/23/2018
Thank you very much for your quick response. You have a very efficient staff. I was amazed at the response time. I am spreading the word.
- Sanjeev G.
A passenger of United Airlines - 1/24/2018
Great.... I really appreciate your good work. Thanks again
- Peter L.
A passenger of United Airlines - 1/22/2018
You all are a blessing in disguise. Not only are the stays at South Beach super but the staff and taking care of the customers are fantastic. I never thought that I would see my keys again since I didn.t even know where I had lost them. The lost and found is great and I was notified in less than 24 hours that they had my keys. Thank you thank you thank you
- Ronald J.
A guest of Holiday Inn Club Vacations South Beach Resort - 1/21/2018
Good service. Found item in a couple days, shipped it the day after. Kept me updated on progress via email too.
- Alison B.
A passenger of United Airlines - 1/21/2018
Thank you so much for finding and returing my ipad. I found the service easy to use and appreciated the corresponding updates.
- Patricia P.
A paddenger of Air Canada - 1/19/2018
Very happy with the results
- Patricia P.
A guest of Caesars Atlantic City - 1/19/2018
thank you Cosmo staff for helping me get this back!
- Chris A.
A guest of Cosmopolitan Las Vegas - 1/19/2018
Thanks for finding my wallet and for returning it to me promptly. I appreciate it very much.
- Matt B.
A passenger of United Airlines - 1/18/2018
You all at United are awesome!!! You kept me informed of your search ALL fall
- Mary M.
A passenger of United Airlines - 1/18/2018
This was such an easy and awesome process! So grateful to the security dept for tracking down my daughters wallet and contacting me immediately! SOOOO Grateful!
- Karen B.
A guest of The Signature at MGM Grand - 1/17/2018
great service
- David R.
A passenger of United Airlines - 1/17/2018
Great service - efficient and easy to use
- Carol D.
A passenger of United Airlines - 1/16/2018
I could not believe my lost item was found and mailed to me within one week!! It was a sentimental item that was not easily replaced, so getting it back was awesome!! Great job and thank you!!
- Nanette B.
A passenger of United Airlines - 1/16/2018
Thank you SO much for returning my bag- I'm so grateful!
- Ken H.
A passenger of United Airlines - 1/16/2018
Thank you so much to Debbie at the Nugget for going above and beyond to make sure we get our property back!
- Vicki S.
A guest of the Nugget in Sparks Nevada - 1/16/2018
Thank you very much for tracking me down and returning my lost item in a timely manner.
- Michael U.
A passenger of United Airlines - 1/15/2018
Thank you! I'm happy to use my iphone again!
- Kumiko T.
A guest of Hilton Hawaiian Village - 1/13/2018
I recovere my item, including money. I am very impressed!
- Lina S.
A passenger of United Airlines - 1/11/2018
everything went to smooth. it almost scared me how good it was.
- Pat P.
A guest of Red Rock Casino Resort Spa - 1/11/2018
The security team was amazing! I had left my really expensive pair of prescription glasses in my suite, they were recovered quickly and the security team was on top of it. Gabriel helped me with all of my questions and concerns and made sure I received my glasses in one piece. I really appreciate all the help and friendliness I received from their team.
- Sylvia S.
A guest of Great Wolf Lodge Southern California - 1/11/2018
Thank you so much for being so deligent and finding my items!
- Catalina S.
A passenger of United Airlines - 1/11/2018
Thank you for the timely, courteous service. Very much appreciated
- Tim V.
A guest of Travelers Aid DFW - 1/11/2018
It's quite amazing to get an email from you 4 months after reporting my iPad got lost. It's highly appreciated. This is why I love flying with United. Thank you!
- Tsipi Y.
A passenger of United Airlines - 1/10/2018
I received the items that I left at the Hilton Resort in Sedona. Thank you for you help in this matter
- Frances P.
A guest of Hilton Sedona Resort - 1/10/2018
I am really appreciate the service provided by Carnival Cruise on finding and returning my lost tablet. This is one reason why Carnival is my only Cruise line. Thanks!!
- Ralph T.
A guest of Carnival Cruise Line - 1/10/2018
I did not know this even existed, a United representative contacted me and asked if I left and item on the plane, I said yes and described the item and she sent me a link to report and pay for the shipping, what a great service she provided, i had written my item off after i left it on the plane and planned on never getting it back. She was amazing.
- Lauren S.
A passenger of United Airlines - 1/10/2018
I can never say thank you enough to the people who was honest and trustworthy to return my jewelry. It was a stupid thing on my part, but you guys turned my stupidest into a blessing. I will forever have faith and trust in Six Flags and their employees.
- Skeeter T.
A guest of Six Flags Over Texas - 1/9/2018
Thank you for your professionalism and courtesy! Your staff made my oversight easy to fix!
- Shelley M.
A guest of Hilton Chicago OHare - 1/9/2018
It was found. I got my stuff back. My fauth in humanity has been restored. thank you to all in the return chain.
- Mike O.
A passenger of United Airlines - 1/8/2018
You have no idea how much that bee means to my daughter. Thank you SO MUCH!
- Elizabeth M.
A guest of Great Wolf Lodge Wisconsin Dells - 1/8/2018
I am very impressed that you contacted me about the items left in our room! Thank you for the outstanding service!
- Joan G.
A guest of Sandcastle Inn - 1/6/2018
Thank you from the bottom of my heart!
- Robert T.
A guest of Carnival Cruise Line - 1/6/2018
Amazing! Thank you!!!
- Alice W.
A passenger of United Airlines - 1/6/2018
I don't know if you are part of Sun Country Airlines or an independent contractor, but whoever you are should be in charge of organizing and running the government. My experience with you was perfect. Filing the report was simple, feedback was timley and you found my item. It seems like every step of the way had been carefully thought out to insure a positive experience for the customer. Thanks
- Richard A.
A passenger of Sun Country Airlines - 1/5/2018
United airline did excellent job for lost and found. We left my bags containing two laptop on the flight after we arrived at airport, we are very anxious and sad, and is not sure if we can get it back. Wendy at lost and found from IAD called me, we are very happy with united airline's service. We appreciate their work, Thank you, United airline !!
- Dawen B.
A passenger of United Airlines - 1/5/2018
I am very happy that you found my iPad!!
- Christiani S.
A passenger of United Airlines - 1/4/2018
Very efficient program.
- Donald J.
A passenger of United Airlines - 1/4/2018
Great Job!
- Charles M.
A passenger of United Airlines - 1/4/2018
The process was very fast. Thank you
- Jose M.
A guest of Caesars Palace - 1/3/2018
Fabulous service instead of spending time at the counter I processed the claim and it was imediialey proceeded. The noticifacation was prompt and the return was flawless thru usps. They texted me every step of the wayand I received my intact wallet asap. Thanks so much I will highly recommend your service to any one who inquires you are awesome
- Tris S.
A passenger of United Airlines - 1/3/2018
Great and fast service!
- Krishia H.
A guest of The Signature at MGM Grand Security L and F - 1/3/2018
Thank you so much for returning my laptop!
- LeeAnn S.
A passenger of United Airlines - 1/3/2018
Thank you for having a business in place to return items, "Left Behind." This is my son's fleece and he will be very happy to have it back!
- Joan M.
A guest of Paris Las Vegas - 1/2/2018
Thanks for very good and the prompt response
- David K.
A passenger of United Airlines - 1/2/2018
Thank you for finally getting my clothes on the way to me. Happy New Year and see you again soon.
- Alicia T.
A guest of Harrahs Cherokee - 2/2/2018
Awesome service
- Siddhesh K.
A passenger of United Airlines - 1/2/2018
This was an easy way to get my box back. Thanks
- Kimberly C.
A guest of Holiday Inn Club Vacations at Orange Lake Resort - 1/2/2018
A great service!
- Glen W.
A passenger of United Airlines - 1/2/2018
Thank you for making this process easy.
- Bobbi M.
A passenger of United Airlines - 12/27/2017
Thank you so much for the attention you gave to my loss!
- Sally S.
A passenger of United Airlines - 12/29/2017
I am so grateful that my item was recovered and is now back in my possession. Thank you
- Glennda M.
A passenger of United Airlines - 12/29/2017
Very well done! From the first person I spoke with to Nora, who called me once my items were found, the staff there handled things very well. The email forms were simple and easy to use. I left my laptop and iPad at security at 4:30 on 12/21 and by 2:00 on 12/22 they were being Fed Ex'd back to me. Painless and easy. Thank you!
- James O.
A guest of Travelers Aid DFW - 12/29/2017
Many thanks to those involved in finding my bag with 2 very important books to me.
- Bonnie S.
A passenger of United Airlines - 12/29/2017
Absolutely phenomenal support. Thank you very much for all your help
- Patricia H.
A guest of Travelers Aid DFW - 12/29/2017
I left my kindle in hotel on bed when we checked out. We emailed the hotel the next day when i realized i had left it. They reaponded right away. The kindle was found right where i had left it it was send to me I received it 3 days later. I honestly didnt think I would have gotten it back. I want to thank you all so much. This vacation and stay at you hotel was such an amazing vacation I hope to come back one day.
- Sandi D.
A guest of The Grand Hotel at the Grand Canyon - 12/29/2017
Got my wallet back safe and sound . thank you
- Karen C.
A passenger of United Airlines - 12/28/2017
Marco at Westgate was AMAZING! He helped me through my drama ALL THE WAY!!! Thank you so much
- Odette J.
A guest of Westgate Resort and Casino Lost and Found Dept. - 12/29/2017
fast and efficient, I'm very satisfied
- Linda K.
A guest of Hilton Grand Vacations Club The Elara - 12/28/2017
Item arrived promptly, 2 days before original estimate. Very pleased to get item back.
- Myron J.
A guest of Caesars Palace - 12/28/2017
After 3 months finally I got back my iPad. Thanks Micole thak you helped me to identify my iPad.
- George W.
A passenger of United Airlines - 12/28/2017
Grateful to united for finding our package at busy time of year. Many thanks
- Jody A.
A passenger of United Airlines - 12/28/2017
This is the first time I've left a luggage in the airplane. United Airlines' Staff were very proffessional and comforting in handling my situation. They even filled out the lost report for me. They knew how important it was to get my item back as soon as possible cause it is my breathing machine (BiPAP Machine). Thank you very much United Airlines. You guys rock.
- Andy A.
A passenger of United Airlines - 12/29/2017
System worked great.
- Royce R.
A guest of Excalibur Hotel and Casino - 12/29/2017
awesome! I can't believe I got my phone back! thank you!
- Jennifer J.
A passenger of United Airlines - 12/29/2017
Thank you for quick response and economical freight return costs.
- Stanley J.
A guest of Hilton Vancouver - 12/21/2017
I am impressed!
- Tucker H.
A guest of Carnival Cruise Line - 12/21/2017
hadn't realized I left my Kindle on board. Thank you for notifying me that I had. What great customer service!
- David W.
A passenger of United Airlines - 12/20/2017
I had all but given up but United didn't so 4 months later they found it. Kudos to Melissa for all her help
- Diana R.
A passenger of United Airlines - 12/19/2017
I was impressed first that you found and are returning my ipad but extra impressed with Kalid at the lost and founnd desk. He was helpful, polite, professional and cheerful. Thank you, and Merry Christmas to all
- Lorraine A.
A passenger of Air Canada - 12/19/2017
dear ladies and sirs we want to say so much thank you to you for refinding our money. We were so happy when we got it back at the airport . We wish you all a very good christmas and a happy new year . Thanks for all you have done for us . We will never forget it . I hope my english is not so bad so you can unterstand what i mean. With the best wishes to you
- Klaus M.
A happy Chargerback user - 12/19/2017
very good and fasrt service. Thank You
- Don S.
A guest of Silver Sevens Hotel and Casino - 12/18/2017
Thank you so much for staying in touch with me and following through. You're amazing!
- Joshua S.
A passenger of United Airlines - 12/18/2017
Service was great.
- Neva F.
A guest of Ramada Topeka Downtown Hotel and Convention Center - 12/18/2017
Excellent! Fast service with good result! Thanks!
- Alice C.
A guest of Harrahs Resort Southern California - 12/18/2017
This was one of the most amazing examples of customer service that I have ever seen. The fact that my Kindle was found and returned within 10 days is outstanding. GREAT Customer Service United.
- Joe L.
A passenger of United Airlines - 12/16/2017
James at Housekeeping was very helpful!
- Pat K.
A guest of Tropicana Evansville - 12/15/2017
Thank you very much for finding my item for United Airlines for recovering it so quickly.
- Robert D.
A passenger of United Airlines - 12/12/2017
Excellent response especially from the staff at MCI who tracked me down in the frist place - well done
- Graham A.
A passenger of United Airlines - 12/12/2017
Your team did a great job in finding my Kindle and getting it back to me in record time. Great communications as well. Very satisfied customer.
- Stephen D.
A passenger of United Airlines - 12/13/2017
Thank you so much for your prompt return of my forgotten item.
- Sandee W.
A guest of Hilton Los Angeles Universal City - 12/15/2017
Thank you to the dolphin especially Jose and the girl I last spoke to who really seem to care after other people did not
- Paula S.
A guest of WDW Swan and Dolphin Resort - 12/13/2017
Excellent response time and service.
- Sherry K.
A guest of Royal Caribbean International - 12/13/2017
I really happy that I found my laptop and thank you to United Airline and Chargerback!!
- Hanna K.
A passenger of United Airlines - 12/15/2017
Thank you for your assistance.
- Joan A.
A guest of WDW Swan and Dolphin Resort - 12/11/2017
I was surprised they found it. Thank you very much.
- Howard T.
A passenger of Air Canada - 12/9/2017
Thank you ever so very very much !!!!
- Erin M.
A guest of Hilton Myrtle Beach - 12/9/2017
Just want to THANK YOU very much. It's nice toknow that there are some honest and nice people around. Again I thank you.
- Jim F.
A passenger of United Airlines - 12/9/2017
I am one happy cutomers and will recommend United Airlines to everyone I know. I am so happy to hae my iPad back becauses of all the personal information that I did n ot want strangers to get hold of. Thank you so much for finding it right away. I knew where I left it and called as soon as I gt home that night. It was a small iPad and I had thought it was down in the bottom of the pocket under the magazine, safety card, etc Again you have made my Christmas. Thank you again. Warmest regards - Happy Holidays!
- Marie H.
A passenger of United Airlines - 12/8/2017
Easy to use lost and found. Would be nice to ship small items at no charge for your Diamond members!
- Fred D.
A guest of Harrahs Cherokee Valley Resort - 12/7/2017
RC was very helpful in helping me find my lost items. The staff was patience and informative.
- Carine B.
A guest of Royal Caribbean International - 12/6/2017
I truly never thought I would see this iPad again. Thanks Chargerback!!!
- Dennis B.
A passenger of United Airlines - 12/6/2017
It was less than 12 hours to receive news that my lost item was turned in and sent on its way to me. Great job.
- Barbara D.
A passenger of United Airlines - 12/5/2017
Truly appreciate this service. Wasn't sure where I lost my tab. Hotel/Airport/Ship so I was totally surprised when I received email anout my lost tablet from Carnival. Thank you so much.
- Donna H.
A passenger of Carnival Cruise Line - 12/5/2017
Thank you! Thank you! Thank you!! Miracle workers!!! I so appreciate your help!!! Best wishes,
- Shelley S.
A passenger of Air Canada - 12/5/2017
You guys are AWESOME! I didnt even call when I realized it was missing - I just figured it was gone forever. What a great surprise that you reached out to me! Thanks so much.
- Suzanne B.
A passenger of American Airlines - 12/4/2017
Thank you so much for your amazing follow through! My clothes arrived and I'm so grateful!
- Patricia P.
A guest of Red Lion Port Angeles - 12/2/2017
Thanks for the good service
- Cassandra H.
A guest of Portland Marriott City Center - 12/3/2017
You guys did a great job. It was quick and reasonable. THANKS!
- Kathleen C.
A guest of Monte Carlo Resort and Casino - 12/3/2017
I called Jeremy this morning, and he was very responsive to my left behind item. I had the paperwork within 2 mins and when I immediately filled out the paperwork, I received a response that my item was shipped. Way to go Jeremy - thank you for excellent customer service
- Mary B.
A guest of Hilton Grand Vacations Tuscany - 12/4/2017
Thank you so muchLost and found dept for the return of keys and propertyHope you all have a great Christmas Thank you !
- Frank J.
A guest of MGM Grand - 12/4/2017
Excellent service - thankyou
- Eleanor C.
A guest of Moana Surfrider A Westin Resort and Spa - 12/1/2017
Excellent service. Thorough and prompt delivery of my lost articles.
- Deborah S.
A passenger of United Airlines - 12/1/2017
Excellent, Superb service
- Pall P.
A passenger of United Airlines - 12/1/2017
Quick easy awsome
- Wendy B.
A passenger of United Airlines - 11/30/2017
Came earlier than expected date , I Really Like
- Enisha S.
A guest of Charlotte Douglas International Airport - 11/29/2017
I am so happy that you were able to locate my iPod and earbuds...it has music on it that is irreplaceable and which I cherish...and for returning it to me so quickly !! Thank you, thank you, thank you ! May your kindness be returned threefold ! Merry Christmas to you all...you folks are the BEST !! Cheers,
- Grace B.
A passenger of Air Canada - 11/29/2017
I so appreciate getting my kindle back
- Sue B.
A passenger of United Airlines - 11/26/2017
I received today the forgotten head phones and the iPod . I'm extremely grateful for your excellent job in finding them and returning them to me in record time!!
- Enrique W.
A passenger of United Airlines - 11/24/2017
Thanks so much for returning my ipad. It was very important to me and an unexpected surprise to ever get it back. Kudos United!!!
- Rosemary H.
A passenger of United Airlines - 11/25/2017
Great Job of returning my item..Thank you
- Meldon L.
A guest of Mirage - 11/21/2017
Great customer service from United!
- John W.
A passenger of United Airlines - 11/20/2017
Amazing! More Info for hotel guests in the front end would be helpful. I didn't know my hotels Partner ID and so it was confusing on how to get the report started. Maybe rename field to Property Search or something like that. Once report was filed dream process.
- Thandi C.
A guest of Portland Marriott City Center - 11/19/2017
Today I'll return the replacement NOOK I purchased thinking I'd never get back the one I lost. You just saved me 200$ and I have my favorite tablet ever!! United is the best. Thank you so much!!
- Emily A.
A passenger of United Airlines - 11/18/2017
Thank you Harris lost and found for such a quick and easy return of my forgotten jewelry last weekend.
- LeeAnn E.
A guest of Harrahs Gulf Coast - 11/17/2017
Many thanks for finding my camera and getting it back to me so quickly! I honestly thought that I would never see it again - and I am so grateful to have it back! THANK YOU!
- Gordon T.
A passenger of United Airlines - 11/16/2017
I am eternally grateful that you were able to find my coat and that you will ship it to me.
- Barbara S.
A passenger of United Airlines - 11/15/2017
Thank you so much for finding and returning my wallet. I am impressed by your service. Wishing you the best.
- Jeong H.
A passenger of United Airlines - 11/15/2017
On a personal note, it was one of those moments when your faith is restored by such honesty ... Your Bellagio team deserves a heartfelt thank you, Fondly,
- Heidi W.
A guest of Bellagio - 11/14/2017
Left my lap top at the airport in Chicago, never thought I would get it back. Received and email the next day. Paid shipping and arrived 2 days later. Thank You!
- Frank J.
A passenger of United Airlines - 11/13/2017
response and speedy reaction time to my situation was fantastic. job well done.
- James M.
A guest of Harrahs Cherokee Resort - 11/11/2017
I received my IPad. Wow what a good service. Thanks
- Guy D.
A guest of Mandalay Bay Delano Lost and Found Dept - 11/12/2017
I thought I had left my nook on the plane. Wasn't sure I would get back and was sure it would be a hassle. This a great surprise and easy to use.
- Kathy P.
A passenger of United Airlines - 11/12/2017
Wow. Just wow!
- Steven K.
A guest of SLS Las Vegas W Las vegass - 11/10/2017
Cedrick was very helpful and called me back in a short matter of time. Wonderful service!
- Elvia Q.
A guest of Four Seasons Hotel Las Vegas - 11/10/2017
Thanks to you and the United Airlines staff for a quick recovery of my phone.
- Michael S.
A passenger of United Airlines - 11/9/2017
You guys are great. Thank you for prompt attention
- Debi B.
A passenger of United Airlines - 11/8/2017
Excellent service
- Lynda B.
A guest of Hilton Orlando Lake Buena Vista - 11/7/2017
FABULOUS SERVICE!!!!!!!!!!!
- Nicki H.
A guestn of the Andrew Hotel - 11/8/2017
Very well handled and so professional! Very pleased with the Elara and Hilton! I'll be back! Thanks so much!
- Andrew D.
A guest of Hilton Grand Vacations Club The Elara - 11/7/2017
My lost item has been returned to me. Thank you for your excellent service.
- Gary L.
A guest of Dollywood DreamMore Resort - 11/7/2017
Wow! Thank you for helping me recover my prescription sunglasses, so easy to use the online form.
- Beth S.
A guest of PLanet Hollywood Las vegas - 11/6/2017
Received keys, thank you so very much for your concern and excellent service. The gentleman I spoke with was exceptional showing concern and taking all my information over the phone, followed through immediately when the keys were found.
- Karen N.
A guest of Atlantis Casino Resort Spa - 11/6/2017
Received phone! Thank you! Thank you!
- Brenda M.
A guest of The Madison Washington DC A Hilton Hotel - 11/3/2017
Love it! Very convenient and efficient!
- Sandy C.
A guest of Tarvelers Aid DFW - 11/4/2017
Lee was very helpful when I called about my left behind purse. He let me know it was found and packed it for shipping as soon as possible. Thank you
- Lisa B.
A guest of Hilton Grand Vacations Club Las Vegas Boulevard Suites - 11/4/2017
I never thought, in a million years I would see my ipad again. With little to almost no info besides a black carry case and it being a Samsung, you guys were able to find my ipad and get it back to me. Simply amazing! Thank you so much!!!!!!!
- Patsy S.
A passenger of American Airlines - 11/5/2017
Thank you so very much. I had initially thought the message was coming from SFO which was my final destination but when I realized it was Charlottee, NC, I changed thd option and have just paid $42.00 to have it shipped to me.
Thank you for all the effort in tracking, finding and making options available to me to reunite me with my property.
Please thank all those involved in the process for me and reassure them that I am very humbled by their good work and will endeavor to as it were "pass on" their kindness in a similar fashion for the rest of my life.
Thank you
Ever so grateful
- James K.
A passenger of American Airlines - 11/5/2017
Chris went out of his way to ensure that my credit card was returned to me quickly, thanks very much for the great service!
- Steve Y.
A guest of Red Rock Casino Resort Spa - 11/2/2017
Thanks for the amazing service.
- Charles B.
A passenger of United Airlines - 10/30/2017
best service I have seen since I started working at United 31 years ago. Only if all dept. could be as great. Thank you all...
- Richard D.
A passenger of United Airlines - 10/30/2017
Excelent attention. Very well managed the issue and solution.
- Claudio G.
A guest of Travelers Aid DFW - 10/30/2017
My phone has arrived. Many thanks!
- Burnett T.
A guest of Holiday Inn Express San Luis Obispo - 10/28/2017
I really appreciate this service. The process was easy and communications very helpful
- Sarah H.
A passenger of United Airlines - 10/28/2017
Many thanks for getting my phone back to me within a week! Excellent service provided and very appreciated.
- Carol H.
A passenger of United Airlines - 10/26/2017
Thank you so much. I really didn't think you could do it!! You have made me very happy. What a great Airline!!!!
- Anna B.
A passenger of United Airlines - 10/24/2017
Thank you so much for your continued efforts in locating my phone at the Houston Airport. I am very grateful!!
- Kelli G.
A passenger of United Airlines - 10/24/2017
User-friendly claim process.
- John S.
A guest of Moana Surfrider A Westin Resort and Spa - 10/24/2017
Hello, The lady that handled this call was unbelievable. Excellent service, polite and detailed. You are lucky!! If I owned a business, will hire her no questions asked. Please pass this note to her. It's nice to know people as kind as you still exist
- Hazem S.
A guest of Travelers Aid DFW - 10/23/2017
Thank you for this wonderful program for reuniting items with United Customers!
Bless you all,
- Ken B.
A passenger of United Airlines - 10/23/2017
I received my camera and camcorder this weekend and I thank God for you for finding and returning these items to me. Thank you so very much from the bottom of my heart. I had nightmares and heart aches from losing the cameras these past 2 weeks and having it back to me is a big relief as I had used these cameras in numerous family memories in the past. I was able to use it again yesterday to capture my family memories and I Thank you so very much for returning it back to me.
God bless you now and always.
- Aileen C.
A passenger of Carnival Cruise Lines - 10/22/2017
you don't know how relieved I am and cannot thank you guys enough. I had never flown before so this was quite an ordeal for me and I have to say that American Airlines, even though I lost my wallet was an amazing experience and I will use you guys again. Great people and great flights, Thank you again!!!!
- Donald F.
A passenger of American Airlines - 10/22/2017
Dear lost and found I want to thank you wholeheartedly for the return of my I6S smart phone I had almost given up hope. Not only did I get my phone back but I got my pictures of my first cruise. It was the most amazing voyage and I will most definitely turn to Carnival again next cruise. Thank you, Thank you, Thank you,
- Joe M.
A guest of Carnival Cruise Lines - 10/21/2017
Thank you for finding and returning my lost item. I had the best time at embassy suites
- Lisa T.
A guest of Embassy Suites Orlando Airport - 10/21/2017
Outstanding ! did not believe the article I left on the plane would be returned. Thank you for the excellent customer service.
- Jeffrey F.
A passenger of United Airlines - 10/16/2017
Doing happy dance' cannot thank you enough
- Lori W.
A guest of Flamingo Las Vegas - 10/16/2017
Lost and found proactively found my items and service was fantastic!
- Jeffrey H.
A guest of WDW Swan and Dolphin Resort - 10/13/2017
Thank you so much for the prompt service!
- Sherry H.
A passenger of Allegiant Travel - 10/12/2017
Thank you so much for your excellent recovery system. My husband's lost articles (leather jacket and prescription glasses) were received within only a few days. We are so grateful for your promptness and efficient service.
- Ginette C.
A guest of the Linq Hotel - 10/13/2017
Thank you so much for finding my wallet! I'm so glad everything was still in it and there's been no charges from my card. You guys are the best. Thank you for everything.
- Meagan K.
A guest of Holiday Inn Club Vacations at Orange Lake Resort - 10/13/2017
awesome job great service thank you so much.
- Kurt G.
A guest of Circus Circus Reno - 10/11/2017
thank you for looking and retrieving my Kindle
- Barbara G.
A guest of Carnival Cruise Line - 10/10/2017
This notification service is great. Most grateful to the individual who turned in my bag and the hotel staff. Thank you!
- Joan M.
A guest of Holiday Inn & Suites I44 - 10/6/2017
Very efficient and quick service. Really appreciated the rapid response, skill, and honesty in finding and returning my lost item. Thank you!
- Matthew B.
A passenger of United Airlines - 10/4/2017
Irene and everyone at DFW are a blessing! Honest and courteous!! Thank you all very much!!
- Anthony D.
A guest of Travelers Aid DFW - 10/4/2017
excellent service , I would recommend this hotel to all of friends and family. GREAT SERVICE!
- Veronica B.
A guest of Bellagio - 10/4/2017
Your service is amazing, thank you for your professionalism
- Rudah S.
A guest of Bellagio - 10/3/2017
Thank you! Perfect service and I'm thrilled not to have to spend $200 to buy a new Kindle!
- Hansen T.
A passenger of United Airlines - 10/3/2017
Amazing service! My item was left at the hotel for three weeks before I noticed. I submitted my case and my emailed the next day about the retrieval of my item!
- Mia R.
A guest of Hilton Grand Vacations Club The Elara - 10/2/2017
Great, quick and honest service! Thanks!!
- Tamara E.
A guest of Holiday Inn Club Vacations at Desert Club Resort - 9/30/2017
I was impressed and gratified by the excellent work done by Cheryl of the Security staff and the entire Lost and Found team. Great work heading off what could have been an utter personal disaster.
- Steve B.
A guest of Harrahs Las Vegas - 10/1/2017
The lost and found people were awesome. Lost my wallet in the casino which was very stressful. They helped locate and get it back. I spoke with Evon, Martha and Betty. Please let them know they were tremendous... very kind, caring and timely.
- Mark J.
A guest of MGM Grand - 10/1/2017
I cannot thank you enough!! You guys are Awesome!! THANK YOU!!
- Kathy C.
A passenger of American Airlines - 10/2/2017
Received my lost phone. Agent who helped was very nice and efficient
- Vickie K.
A passenger of United Airlines - 9/30/2017
Vicki did an amazing job of gracious customer service!!!!
- Gayle B.
A guest of Four Seasons - 9/29/2017
So thankful that you found my robe! Honestly, I didn't think I would hear back from your hotel. So very thankful right now!
- Drenda D.
A guest of Embassy Suites Franklin - 9/29/2017
Very satisfied with the service.
- Nandigam G.
A guest of Travelers Aid DFW - 9/29/2017
Thank you SO much! Very happy with your incredible System and so happy to have my kindle back!
- Christine B.
A passenger of American Airlines - 9/28/2017
I want to thank United Airlines for not only finding my Kindle that I left on the plane, but actually searching for its owner (me). I am grateful for this and appreciate your efforts. Thank you ever so much!
- Laura D.
A passenger of United Airlines - 9/26/2017
Its a fantastic experience. I really appreciate your assistance. I personally thank Nicole Jerez for putting costumer first! Thank you!
- Moses R.
A passenger of Sun Country Airlines - 9/25/2017
Thank You very much, the package arrived before we even arrived at home, your office has gone above and beyond in helping with this and we truly appreciate you.
- Sandy A.
A guest of Mandalay Bay Delano - 9/25/2017
I received the swimsuit that I forgot at your hotel today! Many thank! You are such a nice organized and friendly hotel. I'll stay there again in the future.
- Jennifer C.
A guest of PARC 55 SAN FRANCISCO a Hilton Hotel - 9/23/2017
Great service of lost and found, I never thought my cell phone would be found and returned not in million years, thank you.
- Maria R.
A guest of Six Flags Great America - 9/21/2017
Can't believe how quickly y'all were able to locate my Kindle. Though I admit I had to have one of the representatives assist me in filing my report. I am older a a bit challenged by computers and such. Your representative was very kind and quickly resolved my issues. Thank you for having such a nice able person on staff. Again I look forward to getting my kindle back and finishing my book. Lol.
- Melody J.
A passenger of United Airlines - 9/22/2017
PERFECT. I left a couple things in the seat back on my last flight of a busy day. When looking for a number to call I found the electronic lost and found form. I filled it out with all the information I could remember. I received a personal phone call in less than an hour notifying me the items were found. An email followed as well. I decided to have them shipped and they were promptly sent and arrived in three day. That is why i must say that the process was PERFECT. Thank you United and thanks to an excellent staff.
- Paul B.
A passenger of United Airlines - 9/20/2017
You guys are awesome! Keep up the great work! Thank you so much.
- Vasanth K.
A guest of Travelers Aid DFW - 9/20/2017
I want to thank everyone for finding my husbands glasses
- Iva J.
A guest of Sunset Station - 9/19/2017
Very easy to understand and fill out
- Craig B.
A guest of Travelers Aid DFW - 9/18/2017
Thank you for the fast service
- Christine M.
A guest of Bluewater Realty - 9/14/2017
This was the best part of my United trip this time - thanks for being there!
- David A.
A passenger of United Airlines - 9/13/2017
Thank you for providing us with a quick and efficient way of retrieving our property.
- Angela S.
A guest of Holiday Inn Club Vacations Galveston Seaside Resort - 9/13/2017
Thank you for finding my lost article and for keeping me informed throughout the process
- Dean M.
A passenger of United Airlines - 9/12/2017
Thanks for continuing to look for my item. Your service was awesome!
- Julie B.
A passenger of Sun Country Airlines - 9/11/2017
Marvelous service
- Michael A.
A guest of Hilton Portland - 9/10/2017
Fantastic fast service
- Marie M.
A guest of Mirage - 9/7/2017
Your service is awesome, I got my phone back and I'm so happy about it, it is so good to know that there's still good people in this world.
- Zyanya C.
A guest of Carowinds - 9/9/2017
Great, speedy, wonderful service.
- Candi L.
A passenger of United Airlines - 9/5/2017
Gail was an amazing help to me when I forgot my passports at the Venetian. She was extremely competent and professional, during a time when I was very stressed. I am grateful for all her attention to detail and hard work.
- Julia S.
A guest of Venetian Palazzo Resort and Sands Expo - 9/5/2017
Since our plane had problems, and we had to board another plane, somehow I misplaced my passport book. Never thought I'd see it again.Thank you so much for finding and returning it to me.
- Oleana S.
A passenger of United Airlines - 9/5/2017
Thank you, thank you, thank you!!!! I am so very grateful to have the chance to recover my phone. I really can't thank you enough.
- Glenda G.
A passenger of American Airlines - 9/4/2017
Thank you for finding my son's retainer!! You saved us a lot of money to replace it!
- Maureen S.
A guest of Embassy Suites Murfreesboro - 9/2/2017
Thank you! Very grateful for your rapid response and quick ship!
- Sue I.
A passenger of United Airlines - 9/2/2017
American Airlines! Thanks a million times over for finding my I pad and for letting me know! I had been worried sick! You ARE the best and I truly appreciate it! I have already filled out the info snd have paid for the return! You are on my calendar for my next flight! That's what I call service! Well done, AA.
With much gratitude,
- Sylvia C.
A passenger of American Airlines - 9/2/2017
Thank you so much to all at American Airlines for all our efforts in recovering my iPhone (same day, in fact, with hours).Another reason I fly AA.
- Cathie L.
A passenger of American Airlines - 9/2/2017
Very impressed with the ease of getting this done
- Paula K.
A guest of Spinnaker Resorts Hilton Head - 9/1/2017
This service is fast, convenient and easy to use!
- Diara T.
A guest of Circus Circus Las Vegas - 8/31/2017
Quick and amazing service.
- Aditya N.
A passenger of United Airlines - 8/30/2017
Thank you so much for taking care of my computer which was taken from my checked luggage. It had my house and car keys in the suitcase along with my computer. I was so happy it was returned packed properly and is working! I would have had to pay $475 to replace the key to my Mercedes had it slipped out of my computer bag. Thank YOU!!!
- Pierre L.
A passenger of American Airlines - 8/30/2017
I am so pleased with this service as well as the Paris Hotel staff for returning my items!! Thank you so much!
- Elizabeth E.
A guest of Paris Las Vegas - 8/27/2017
Received my item today - 3 days after my flight Great service and thanks for carefully wrapping my e-reader.
- Jim W.
A passenger of United Airlines - 8/25/2017
Both Rex and Doug at the Four Seasons Hotel in San Francisco were professional, friendly and helpful regarding my lost items. I am grateful for their ability to help me resolve how to retrieve my lost items. Thank you very much.
- Loren P.
A guest of Four Seasons Hotel - 8/25/2017
Carol and Maureen were absolute gems. And Nora running all over the place to get this laptop back to me! I cannot thank everyone enough!!!
- Elizabeth L.
A traveler of Travelers Aid DFW - 8/25/2017
Thank you so much for finding my items and making an easy way to have it sent back to me!
- Lisa S.
A guest of Hilton Portland - 8/23/2017
Donald at DFW airport provided outstanding and efficient asssistance. My lost purse arrived at my home the next day after speaking with him. Many thanks!!
- Mary R.
A traveler of Travelers Aid DFW - 8/23/2017
Thank you so much, I received my straightener, it was completely stress free process.
- Kathleen M.
A guest of Sheraton Cavalier Saskatoon - 8/23/2017
Thanks in locating my item. It was relatively easy to file a claim, and the regular email updates were reassuring that the item if found, would be returned.
- Daria W.
A traveler of Charlotte Douglas International Airport - 8/23/2017
COULND'T BE HAPPIER ALL MY STUFF WAS FOUND AND RETURNED!!
- Dorreen D.
A passenger of United Airlines - 8/22/2017
Thank you very much for you help in getting my glasses back to me - I appreciate all the help I got from the customer service.
- Jenny J.
A guest of Sheraton Princess Kaiulani Hotel - 8/20/2017
I never thought I would see this package again, but thanks to the staff at Caesers Atlantic city. We got our things back Thanks.
- Donald K.
A guest of Caesars Atlantic City - 8/21/2017
Took a while for Whiskey Pete's to locate item, but shipment was fast and secure. Thanks sooooo much!!!
- Rodger S.
A guest of Whiskey Petes - 8/17/2017
I think your system is great. Will give a better informed feed back whan i get my charger. THANKS!!
- AbuBakr M.
A guest of Excalibur Hotel and Casino - 8/17/2017
We just want to say a great big 'Thank you' to you staff, my purse was left on the plane with all my personal items to include credit cards etc. And after being conducted the purse was returned with all my things still inside! Thank you all souch!!! God bless you everyone!
- Kent & Christine.
passengers of Allegiant Travel - 8/18/2017
I'm so happy to find my belonging and to have your great service thanks a lot and God bless America
- Magdi H.
A passenger of United Airlines - 8/17/2017
Thank you so much for your quick respond and sending my Ipad to me.I want to express my appreciation to your cleaning staff that turned my Ipad into the lost and found. It's great to know that you have trust worthy personal working for your hotel. Than you again.
- Linda M.
A guest of Harrahs Las Vegas - 18/16/2017
We are impressed with your lost and found process. From the security officer we talked with to the Guest Services staff, it is obvious that you have a well documented process and very conscientious personnel. we lost a pair of glasses and our SUV fob and you r text found them both. Well done and many thanks from two happy visitors who will be back!
- Cynthia and Alan.
guests of Carowinds - 8/17/2017
Excellent service! Thank you for returning my fav swimsuit! :)
- Pam P.
A guest of New York New York - 8/16/2017
I spoke to Ruby I believe... she was working Tuesday am. She was excellent and extremely helpful!!
- Stephanie T.
A guest of Travelers Aid DFW - 8/16/2017
Thank you so much, for your honesty and service
- Abril A.
A guest of Six Flags Over Texas - 8/14/2017
DFW lost and found did an excellent job. They went above and beyond anything I expected. They were professional and efficient. The agents I spoke to on a Sunday 8/13 were awesome!
- Kathryn C.
A guest of Travelers Aid DFW - 8/14/2017
Rceived my items today. Thanks for tracking them down and returning them.
- Emily D.
A guest of Holiday Inn Express and the Eastonian Banquet - 8/12/2017
A note to thank you very much for persisting with the search and ultimate delivery of the ipad. We are very grateful, as is our grandson, as he was quite devastated at it's loss. We really thought after such a long time that another passenger must have taken it. We appreciate your help and concern. Regards Andrew
- Andrew D.
A passenger of United Airlines - 8/10/2017
Left my phone at Great Wolf Lodge. The process of getting it returned back to me was easy,cheap, and fast.
- Rachel P.
A guest of Great Wolf Lodge Mason OH - 8/11/2017
Thank you to the staff member that turned my cell phone in to the lost and found you saved me from having to buy a new phone and losing all my photos and information. I would like to also say thank you to security who was so nice and helpful in trying to help me find it on Sunday the 7th when I lost it, Duci you are great it was such a pleasure to speak to you and again thank you for shipping my phone out my phone the same morning I am a greatful customer thank you again.
- Barbara P.
A guest of Viejas Casino & Resort - 8/9/2017
Super, thanks!
- Virginia J.
A guest of DoubleTree Resort by Hilton Myrtle Beach Oceanfront - 8/8/2017
Excellent service! Response was quick and easy
- Vicki W.
A guest of DoubleTree Suites by Hilton Austin - 8/7/2017
So awesome of your hotel to do this. We travel extensively and it's the not the first time we have forgotten something but it is the first time a hotel reached out to return it. Speaks volumes. I appreciate it greatly. We visit Vegas several times a year and it most definitely adds another "star" to your hotel. Thank you.
- Susan K.
A guest of Cosmopolitan of Las Vegas - 8/7/2017
Thanks so much, words could never express what you did for us. Those dolls means the whole world to our grand baby, again a BIG THANK YOU!!!
- Roberto H.
A guest of Westgate Lakes Resort Orlando - 8/5/2017
Your service is impeccable. You were fantastic in time of need. Thanks again.
- Jimmy B.
A guest of Don CeSar Hotel - 8/5/2017
Very helpful! Lost item and managed to get it shipped back on the same day. I called the hotel I stayed at to make sure this site worked, and it did!
- John M.
A guest of Circus Circus Las Vegas - 8/4/2017
Embassy Suites in St. Charles, MO kept my tablet safe and promptly shipped it to me upon payment of postage. Chargerback was similarly great in facilitating the return. Thank you
- Brendan A.
A guest of Embassy Suites Saint Charles - 8/4/2017
My ex husband and his 2 brothers fly or have flown for Continental and United. Their 2 brothers are supervisors in freight and baggage. They all told me I'd probably never see my iPad again. I have renewed faith in humanity again. Thank you sooo much for your professional standards that obviously are high. My whole life is on that iPad! When I got home today from visiting my daughter and family, it was on my porch. I can't thank you enough.
- Linda S.
A passenger of United Airlines - 8/3/2017
A very professional operation.
- Jean S.
A guest of Four Seasons - 8/3/2017
Thanks for sending left behind possession--another reason to love the YMCA of the Rockies
- Patty S.
A guest of YMCA of the Rockies Estes Park Center - 8/3/2017
Thank you so much. A recovery my wallet, with everything inside, and in sort period of time.
- Domingas V.
A passenger of United Airlines - 8/1/2017
Excellent Service, ThankYou!!!!!! Saved Me Alot Of Money
- Jenny C.
A guest of Carowinds - 8/1/2017
Thank you so much for finding my I-pad I left on the plane! I was extremely happy! I also appreciated the fact that United let me know so many different ways, i.e. Email, phone, text to ensure I got the good news. Obviously United staff are very honest too! What a marvelous airline! Thank so so much!
- Debra P.
A passenger of United Airlines - 7/31/2017
I was very impressed at the Swan's quick response and timely shipping of my items. When I lost an item at a different hotel for a different conference, I had to call them and it took a very long time for me to get my items and to track down WHERE they actually were within the hotel. Very impressive!
- Jennifer P.
A guest of WDW Swan and Dolphin Resort - 8/1/2017
Great service! Very thankful for this process and for the outstanding hotel staff. Thank you!!
- Ben P.
A guest of Hilton Rosemont - 7/29/2017
Great service
- Christina H.
A guest of Harrahs Las Vegas - 7/31/2017
Cant tell you how much I appreciate the effort to return my comptuer. Remarkable.
- Ralph B.
A passenger of United Airlines - 7/31/2017
The person I talked to in United Lost and Found on July 26th, was very helpful. I needed to call her a couple of times and she was efficient and took care of the problem. I am sorry I did not get her name.
- Joyce F.
A passenger of United Airlines - 7/27/2017
Great service! I left my IPad behind last Sunday morning and called the lost and found when I realized that I left my iPad. They found it right away and mailed it to me. I got my iPad and earbuds today. (Wednesday). Thanks!
- M. C.
A guest of South Point Casino - 7/27/2017
Great service - someone answered right away and took the time to find my wallet AND call me back when they did. Awesome service! Thank you for giving my jet lagged error a happy ending.
- Anne W.
A passenger of United Airlines - 7/25/2017
Great service super quick
- Kishorkumar.
A guest of Caesars Palace - 7/25/2017
Very impressed that after more than 4 months you have found my iPad - have a lot of pictures etc. that I thought were gone forever. Thank you so much for the continued looking for it-I really appreciate it-thanks so much.
- Susan T.
A passenger of United Airlines - 7/25/2017
Excellent. Fantastic work. Thank you.
- Brian C.
A passenger of United Airlines - 7/25/2017
Thank you so very much for taking time to get my phone in the mail back to me. It has pics of my grandchildren and contacts that I don't have recorded elsewhere.Thank you!!!!!!!!!!!!!!
- Joel H.
A passenger of United Airlines - 7/4/2017
Impressively efficient service..
- Emel B.
A passenger of United Airlines - 7/24/2017
Thank You So Much for returning my iPad that I left. I appreciate all of your help.
- Geena W.
A guest of Doubletree Galveston - 7/24/2017
Thank you lost and found department! Your response to my lost articles was quick and very professional! Thank you
- Lucy H.
A guest of Flamingo Las Vegas - 7/20/2017
Thank you!!! I greatly appreciate your help. Just wondering when the check would get here for the cash?
- Lianne C.
A guest of Red Rock Casino Resort Spa - 7/24/2017
I ate dinner at the BLT bar and left my VISA. I am so impressed with the bartenders placing my card in the lost
- Laura F.
A guest of Ballys Las Vegas - 7/23/2017
This was a great service. I liked the updates that you were still looking. Might be good to emphasize why it can take up to 30 days to find the item. Shipping was handled very expeditiously and my article was returned in great condition.
- Pixey M.
A passenger of United Airlines - 7/22/2017
Thank you, thank you, thank you. My Ipad was found and returned within a week. I really never thought that was possible. Thanks to some very honest people.
- Sarah G.
A passenger of United Airlines - 7/22/2017
Thank you, have felt supported throughout entire ordeal.
- Rhod P.
A guest of Six Flasg Great America - 7/20/2017
By far Ballys has been the best place we've stayed at. Your customer service is over the top. The employees made us feel at home. Definitely staying there next time we are able to go!
- Merlyn P.
A guest of Ballys Las Vegas - 7/17/2017
Received today, quite promptly. Thank you very much.
- Alfred M.
A guest of Palms Casino Resort - 7/17/2017
I am very happy forthe service you gave me.Irecived the sweater Thank you
- Norma S.
A guest of LUXOR Las Vegas - 7/15/2017
Very effective service - thanks!
- Ivana H.
A guest of Holiday Inn Club Vacations Holiday Hills Resort - 7/14/2017
I thought my laptop would never be found and returned. But it's now on it's way home to me!! Great service. Delighted! Thank you
- Daniel C.
A passenger of United Airlines - 7/14/2017
Debbie, in the Ascuaga Nugget Lost and Found Dept, was extremely courteous and very helpful. I commend her customer service.
- John W.
A guest of Nugget in Sparks Nevada - 7/14/2017
Thank you soooo muchfor your effort to find my iPad! !You save my life. Thank you again!
- Alice K.
A passenger of United Airlines - 7/13/2017
Outstanding service! Thank you so much.
- Adam G.
A guest of Hotel Nikko San Francisco - 7/11/2017
Great, easy to use service.
- Wayne S.
A passenger of United Airlines - 7/11/2017
GREAT professional, same day service. Thank you!!!
- Bettie S.
A guest of Flamingo Las Vegas - 7/7/2017
Just wanted to say thank you for finding and returning my favorite suit jacket. I didn't think I'd ever see it again was so happy to be wrong.
- Glenn H.
A passenger of United Airlines - 7/7/2017
Very fast and professional service. Haven't received item yet but was mailed next day after reporting the lost item
- Mike W.
A guest of Venetian Palazzo Resort and Sands Expo - 7/6/2017
Feeling top of the world when you were able to locate my lost camera. Highly appreciated all the help and effort you guys put. Thank you thank you very much.. I am happy with this service from United Airlines.. kudos
- Sandeep C.
A passenger of United Airlines - 7/6/2017
Thank you so very much. Your follow up and customer service was excellent throughout this process. Very much appreciated. Regards, Kelly
- Kelly K.
A passenger of United Airlines - 7/6/2017
Very thankful for your prompt attention to find and send my cellular!
- Susana M.
A passenger of United Airlines - 7/5/2017
This site has been wonderful! DreamMore was able to locate our lost item and they shipped it out to us. I have a very happy son! First time using chargeback and I found it very helpful. Thank you!
- Melanie J.
A guest of Dollywood DreamMore Resort - 7/2/2017
Great service I got my belongings returned in 2 days!
- Dawn E.
A guest of Brown Palace Hotel and Spa and Holiday Inn Express Complex - 6/30/2017
I couldn't believe how quickly your lost and found got back to me! I received an email the very next day saying they found my Kindle. I was so relieved. Great job United!!!
- Patricia B.
A passenger of United Airlines - 6/30/2017
This is my favorite airline and I have been use for years. In my last trip to Amsterdam I forgot my ipod in the plane with personal information. Thank you to your excellent service, I got my device back. This confirm why you guys are the best for me. Please receive my gratitude and admiration for your company.
- Ancizar B.
A passenger of United Airlines - 6/30/2017
A perfect way for the consumer to connect with United Airlines and track the lost item. The app could not have been easier!
- Jeanne P.
A passenger of United Airlines - 6/29/2017
Amazing service!
- Deborah H.
A passenger of United Airlines - 6/29/2017
Thanks for securing and sending my lost item in such a timely manner!
- Pat K.
A guest of Great Wolf Lodge Grapevine TX - 6/27/2017
Service beyond expectation, simply top. thank you very much!!
- Luc A.
A passenger of United Airlines - 6/28/2017
This process was awesome! Thank you for your promptness! Blessings!
- Patricia G.
A guest of Anabella Hotel - 6/27/2017
I got the phone thank you. You did a really good job and I appreciate it
- Freeman Y.
A guest of Rio All Suite Hotel and Casino - 6/27/2017
Being my 1st time with this process, the attendant was very courteous and patient with me in explaining the instructions and process of assuring me all was well and he had everything in his possession. He assured me that the pkg would go out Tuesday and I will have before the week was out. It calmed my nerves down quite a bit. Thanks.
- Georgia W.
A guest of Holiday Inn Club Vacations Fox River Resort - 6/26/2017
Was completely satisfied with the fast service. Thanks very much,
- Robert S.
A guest of South Point Casino - 6/25/2017
Super fast service! Many thanks for finding and sending my item!
- Jack N.
A passenger of United Airlines - 6/24/2017
Excellent work and honesty by united airlines! I am so impressed and my faith in humanity a little restored at this wonderful act of honesty and kindness!
- Andrew K.
A passenger of United Airlines - 6/23/2017
I have received my iPad. Thank you for the prompt return of my lost item.
- Delores W.
A guest of Harrahs Cherokee Resort - 6/23/2017
Thank you for the quick service and the goodies inside.
- Ross P.
A guest of Silver Legacy Resort Casino - 6/22/2017
Thank you for returning my Apple Power cord Dan. It is very much appreciated!
- Tim H.
A guest of Sands Regency - 6/22/2017
Thank you Thank you United Air Lines and Chargerback!!! I was amazed that the item was found, that it was found quickly, and that the item was shipped and arrived home from Europe before I did. It was wonderful customer service and I'm so grateful to have my item back. I admit I thought it was a long shot, but my expectations were proven incorrect.
- Nancy B.
A passenger of United Airlines - 6/21/2017
Fantastic service from start to finish and I can't believe I got my kindle returned to me one week after reporting it left at Newark Airport. Fantastic service. Much appreciated. Thanks
- Margaret K.
A passenger of United Airlines - 6/21/2017
I was so surprised that my electronic tablet was found and returned, and not stolen. Your database matching was terrific, and it worked with no trouble on your quick return. Thank you, Thank you!
- Harold B.
A passenger of United Airlines - 6/19/2017
Thank you for locating and sending my iPad. I was thrilled when it showed up today.
- Lauren C.
A guest of MGM Grand - 6/19/2017
Absolutly Awsome thankyou so much very professional and quick carnt thankyou enough
- Rowan N.
A passenger of United Airlines - 6/19/2017
Received my belt, Thank you
- Jim L.
A guest of Wynn Las Vegas - 6/19/2017
I recieved everything that I left behind very fast. Thanks for all youre help!!!!
- Hiram M.
A guest of Club de Soleil 2 - 6/19/2017
I cannot believe my Kindle was found and shipped back to me! Thank you for your wonderful customer service!!
- Carrie C.
A passenger of United Airlines - 6/18/2017
Thank you!!!!!!! My daughter misplaced her purse at Kings Island. It contained a cell phone, some medication and cash. I thought for sure it was a gone-er. I filed the report thinking that we would never see her items again. And here it is! Everything in tact! Even the small amount of cash. Thank you so much! I am very impressed with your system and it makes me feel safer about going to your park. You are fantastic. Thanks again!!!!!
- Rebecca M.
A guest of Kings Island - 6/16/2017
Thank you for retrieving and returning the articles from the safe at the Paramount Hotel so quickly. Very much appreciated.
- Connie C.
A Portland Paramount Hotel - 6/16/2017
Elvira was a Godsend. I was so thankful she was willing and happy to look in our room. We recently bought with Tahiti Village timeshare and we were so glad we did. This just confirmed it.
- Deborah C.
A guest of Tahiti Village - 6/15/2017
I would like to thank all involved in the timely manner of recovery of my item and it being returned to me.!
- Carolyn C.
A guest of Hershey Park - 6/14/2017
All of you have saved my sanityThx to everyone involved
- Patrick M.
A guest of Venetian Palazzo Resort and Sands Expo - 6/11/2017
Muy buena atención
- Isaac M.
A guest of Pelican Hill Resort - 6/11/2017
Thank you so much for locating my necklace. It was an heirloom from my mother, who passed in March. I will always be in your debt.
- Kathy T.
A guest of Mandalay Bay Delano - 6/11/2017
I got my item back fast. I am very impressed with the service.
- Josephine S.
A passenger of United Airlines - 6/7/2017
Thank you! A young man has his medical card back. The money was still in the wallet.
- Jane B.
A guest of Cedar Point - 6/3/2017
Excellent service from start to finish many many thnks
- Heather B.
A passenger of United Airlines - 5/31/2017
Great quick returns!!
- Dwayne S.
A guest of Great Wolf Lodge Mason OH - 5/25/2017
Thank you UNITED!!! You returned a mini iPad to my 14year old. As you can imagine he was thrilled!! Teens, iPads bought with birthday money, sooooo excited!!!
- Letticia A.
A passenger of United Airlines - 5/21/2017
Very pleased that our item was found and thank the representative for making the effort to call rather than leaving it to another department. My daughter is ecstatic!
- Patricia B.
A passenger of American Airlines - 5/21/2017
Thank you so much for your prompt attention to this matter. Finding my phone has saved me so much hassle and also money.
- Lois K.
A passenger of United Airlines - 5/20/2017
I thank American Airlines for there quick response that they found my iPad and is sending it right out to me. Thanks again!!!
- Mark H.
A passenger of American Airlines - 5/20/2017
FANTASTIC service. Wish I could give a reward to the crew. THANKS
- Ken F.
A passenger of American Airlines - 5/15/2017
Thank you so much for your immediate response for my claim.
- Salud Z.
A passenger of United Airlines - 5/11/2017
Thank you so much for your assistance. Your courtesy and service was outstanding. See you all on our next visit when our daughter returns to Emory this fall.
- Cleora T.
A guest of Emory Conference Center Hotel - 5/11/2017
What a wonderful surprise! Never felt with such a quick response! Love it. So efficient!!!
- Michele K.
A passenger of United Airlines - 5/9/2017
Thank you very much. Appreciate the great service. I will definitely refer and tell my family, friends and co workers my experience at your hotel and the assistance you all provide for my lost/found item
- Iris U.
A guest of Lost and Found Venetian Palazzo Resort and Sands Expo - 5/8/2017
Received everything in good condition and very quickly, thank you !
- Jim H.
A guest of Downtown Grand Las Vegas - 5/5/2017
Thank you for everything.I just got my clothing's. I was so happy. And my three items was kept goodness.Thank you so much. I appreciate your support.
- Junko F.
A guest of Sheraton Princess Kaiulani Hotel - 5/6/2017
Thank you for quickly returning my husband's Cpap charger cord. We are most grateful!
- Patti P.
A guest of Hilton Hawaiian Village - 5/5/2017
Your Services Are Awsome! Thank You For Returning My Prescription Glasses!!
- Lisa C.
A guest of Holiday Inn Club Vacations at Desert Club Resort - 5/4/2017
Very amazed by the how quickly you processed the request! Couldn't have asked for it to have been any better! Thank you!
- Salvador I.
A guest of Great Wolf Lodge Grand Mound WA
Special thanks to the United staff for the retrieval of my IPAD! Thankful that once it was found, It was forward to me. Daughter gave it to me for Christmas which made it extra special.
- Ruth C.
A passenger of United Airlines
Thank you so much American Airlines and your entire team for contacting me about my missing tablet. I am so impressed that you took the time to look me up and contact me I could shout it from the roof tops considering all the bad publicity that has plagued the Airlines later. Kudos to American Airlines for going above and beyond for getting my lost item to me which I was able to claim this morning in Philadelphia. Now I am home in Las Vegas thanks to a great flight. Thank you very much.
- Joan M.
A passenger of American Airlines
A huge thank you to the United crew and chargeback for getting my laptop back to me after I left it on the plane to Greenville SC! You made me extremely happy!
- Christina O.
A passenger of United Airlines
I thought I'd never see my bracelet again but it was found and sent back! Thanks!
- Saira H.
A guest of Palmer House Hilton
Wow! So easy to have my lost item returned! Could not be happier!
- Tawnya V.
A guest of Venetian Palazzo Resort and Sands Expo
well done. Thanks for your system, follow on, and ability to track the lost or LOB item tracking. The personal contact sytem was not the best. In effect it was not even there. Yet you found my stuff. Well done and thanks.
- Juan L.
A passenger of United Airlines
Amazing that I can get my phone back. And people were really helpful and thought how to help me get my phone again and track it. Thank you!!!!
- Lars V.
A passenger of United Airlines
Awesome website to get lost or left behind items really easy to use happy with this website, thank you
- Kevin.
A guest of Harrahs Resort Southern California
Thank you so much for getting my wife's birthday present back to me, that I forgot in the safe, The best for you and all your team at the Westin Resort.
- Luis A.
A guest of Westin Kaanapali Ocean Resort Villas
Thanks a million times over for the quick return of my camera that I left on an international flight. It could not have turned out better.
- Janet J.
A passenger of American Airlines
Really surprised by how simple and efficient this was; really pleased to get my device shipped so quickly.
- Matthew T.
A passenger of United Airlines
Nice to have online site to file lost claim...and better yet, that they located my prescription glasses left behind in my room and are shipping.
- Teri B.
A guest of Bellagio
Excellent and efficient job at tracking my things down that I left in my room. Great customer service.
- Darla S.
A guest of Bellagio
What an amazing system. I would have bet my iPad was gone forever. United, you are the best !!
- Charles C.
A passenger of United Airlines
Absolutely overwhelmed with gratitude at your service - wow!
- Raymond R.
A passenger of American Airlines
I was amazed that the articles were turned in to begin with and that I got a quick response saying they were located and would be on their way after I sent in the postage. I did, and the package arrived promptly today. April 10th. Thank you so very much. It is nice to know that there are still honest and efficient people who care about doing the right thing. Thank you to everyone involved at Westgate, I so appreciate receiving my lost items.
- Mary R.
A guest of Westgate Resort and Casino
I was completely satisfied and thrilled that you were able to return my lost iPad Air to me! You guys rock!!
- Anne M.
A passenger of United Airlines
Thanks to Chargerback and the Seattle Airport Hilton for the speedy return of my lost and found favorite scarf. It was greatly appreciated!
- Mary T.
A guest of Hilton Seattle Airport and Conference Center
I am completely impressed and grateful that United has been so persistent and successful in locating and returning my iPhone. I had imagined it was a really needle in the haystack situation and yet you did it. Thank you.
- Dennis H.
A passenger of United Airlines
I am very impressed and pleased at the prompt and friendly service. Thank you very much.
- Catherine L.
A passenger of United Airlines
AMAZING! thank you for going above and beyond to help us!
- Angel R.
A guest of Great Wolf Lodge Grapevine TX
soooo happy the you retrieved my wedding ring!
- Leslie H.
A passenger of American Airlines
Thank you, it was unbelievable how fast my tem was returned. I am really satisfied with your service. Thanks again.
- Cesar O.
A guest of Monte Carlo Resort and Casino
You guys are awesome! Thank you!
- Kathleen R.
A guest of Hilton Grand Vacations Club at The Flamingo
Wow. You are all angels! The Norfolk security and American Airlines baggage representatives were so kind to me. A woman named Marlene (I think she is at Norfolk) gave me great peace and explained that it may take a day or so for wallet to show up. Every single employee at American Airlines was KIND and empathetic and thank you for finding my Husband's wallet. God bless each person that dealt with a frantic wife. Thank you so very much.
- Katy B.
A passenger of American Airlines
I have received my phone that I lost in United Aircraft. I can not express my appreciation enough, thank you and thank you again for such prompt/considerate/active supports...!
- Lee Y.
A passenger of United Airlines
An excellent experience retrieving my jacket after I left it behind in my hotel room! I am so greatful to the staff at the Hilton Hawaiian Village!
- Michele N.
A guest of Hilton Hawaiian Village
Excellent service item was located very quickly multiple options for me to retrieve my item . Follow on the option I chose very timely I am very impressed with this service. Many Thanks!!
- Pamela W.
A passenger of American Airlines
Wow. What an easy to use process...and my item (eye glasses) was found quickly!
- Todd L.
A guest of Harrahs Resort Atlantic City
WOW! You guys are FAST! You found and shipped my lost item in record time. GREAT JOB! AND TY... :)
- Mary K.
A passenger of United Airlines
Thank you so much for helping locate and return my Nook. I was very surprised that I would end up receiving it back! Thank you to everyone involved with helping! It is such a great feeling to know I will be getting it back and honestly just as importantly to know we have such kind people who are among us every day! Sincerest appreciation!!
- Janet G.
A passenger of American Airlines
I was devastated as I thought my lap top computer had been stolen at the hotel. I am a college professor, and I have a significant amount of course work and my own writing on my lap top, and it was very stressful to think that I would never see that again. Imagine my surprise and immense relief with I saw your email informing me that my lap top had been found on the plane!!! I was dancing in the halls at work! You have no idea how much this kindness and honesty affected my life! I only wish I had the name of the person who found my computer and turned it in! She/he is my hero! And it was so easy to pay to have it sent back to me! I am deeply impressed with this service!Easy to use, to track, and it made a huge difference to me! Thank you so much!
- Sandra D.
A passenger of American Airlines
Great experience. Very professional. More hotels should use this service.
- Steve K.
A guest of The Ballantyne Hotel
I am more than pleased with your lost and found service. My lost item around arrived in the mail yesterday, the same day I arrived home from my vacation. I figured I'd never see it again. Thank you, thank you, thank you!
- Carole C.
A passenger of American Airlines
Amazing!!!! Thank you for finding the sweatshirt and contacting me!
- Kristen R.
A guest of SpringHill Suites Atlanta Airport Gateway
Thank you very much. You were so efficient and helpful.
- Carlos M.
A guest of Venetian Palazzo Resort and Sands Expo
Thank you very much for your excellent service!
- Letitia M.
A passenger of American Airlines
My wallet was found within 2 days and I had it shipped to my house and received another 2 days later. Thank you!!
- Lindsay W.
A passenger of United Airlines
Excellent service! THANK YOU! I appreciate the extremely fast response!
- Joann C.
A passenger of Sun Country Airlines
I'm so thrilled that you found my wallet! Thank you to everyone involved!
- Verena J.
A guest of the Cosmopolitan of Las Vegas
Fantastic job by crew and Newark airport United staff in finding, securing and getting my iPad back to me. Thanks so much. It's why I fly United.
- Chuck A.
A passenger of United Airlines
Simply amazed and appreciative!!!! Left a very expensive set of headphones on the plane and it was found intact and returned to us safely. Can't say thank you enough. Still some good people and companies out there. American Airlines and Chargerback is a 5/5!!!
- Roland L.
A passenger of American Airlines
Thank you so much for sending my daughters favorite cup back!
- Debbie D.
A guest of Holiday Inn Express and Suites Geneva
Great job found, contacted and shipped by afternoon
- Susan C.
A passenger of American Airlines
Many, many thanks. We are very appreciative.
- Jimmy C.
A passenger of American Airlines
Thank you for the quick action. If not then I would've purchased another one for $200. Glad I flew AA.
- Raymond B.
A passenger of American Airlines
This service is INCREDIBLE! I lost an $800 dental appliance, and they found it after 2 weeks of it being lost, and they mailed it back to me! I am so grateful for this service!
- Bettina D.
A guest of Embassy Suites Murfreesboro
Great service. Thanks to Daydra (spelling?) and the rest of the lost and found team for so quickly locating and returning my wife's coat.
- Gerald F.
A passenger of American Airlines
I was thrilled with the promptness and courtesy in retrieving my forgotten item in the hotel. I applaud The Venetian for taking care of this problem so easily for me.
- Joe M.
A guest of Venetian Palazzo Resort and Sands Expo
I am SO impressed with the efficiency of your service and so hugely delighted to be getting my hat back. I bought it in a market in Goa, India - so it has travelled very far already and i was so sad that it might have been lost. Well done everyone for reuntiing me with it. A million thank yous.
- Henrietta J.
A guest of Beaver Creek Resort
You are the best! You did a great job beyond expectation! Thank you!
- Rachel R.
A passenger of United Airlines
Excellent communication and service. Forgotten item arrived quickly and well packaged. Thank you!
- Kenneth W.
A guest of The Palms Hotel and Spa
Thanks so much for finding my lost wallet and all the communication. I really appreciate your prompt action shipping my wallet.
- Laura M.
A passenger of American Airlines
Total awesome! So appreciative of the staff on phone, those who clean plane and found my iPad. United is my carrier of choice .... and that will never change. The iPad had pics of my parents which not sure I could replace. To the team at United - thank you!!!!
- Janice B.
A passenger of United Airlines
I was so very pleased that TI has thought through the lost and found process. It was easy to use, I was provided with the information I needed, and speaking with Jennifer was a most pleasant experience. Great mix of technology and excellent customer service!
- Bruce P.
A guest of Treasure Island
I want to thank all the staff of castaway. They found my daughter's ring They were professional. I received the ring yesterday. Thank you so much
- Claudia S.
A guest of Cedar Point
lost my Kindle and American found it. great customer service!
- Mike L.
A passenger of American Airlines
I was very impressed by this service. I got regular updates after submitting the claim, and customer service was excellent when my item was located. This definitely made my day, thanks very much!!!
- Simon Y.
A passenger of United Airlines
Thank you! Your communication and process to recover a lost item was excellent. I am very grateful.
- Christopher B.
A passenger of United Airlines
I wasn't sure where I lost my glasses so to get an email stating they were found was great. And you tracked me down. Thank you
- Lisa S.
A guest of Planet Hollywood Las Vegas
Great process - super thorough and quick! 'Chargerback.com' found my lost important items within hours of submitting a request!!!
- Penny S.
A guest of Harrahs and Harveys Lake Tahoe
Excellent service! I received my jacket yesterday which is within 3 days. Please convey my appreciation to your staff especially the cleaning staff who returned my jacket. I will also plan to make my comments on TripAdvisor
- Bonny L.
A guest of Planet Hollywood Las Vegas
This was the greatest thing I have ever done. Amazing Service guys. Honestly. A life saver.
- Michael C.
A guest of MGM National Harbor
Thank you for your service! We lost a bag during the checkout process. It contained our children's bedtime stuffed animals. Your service is priceless!
- Shelbie D.
A guest of Great Wolf Lodge Pocono Mountains PA
I am so delighted with this service - over the moon in fact!!!!Thank you so so much, I couldn't ask for more. I will recommend it to everyone I know. My iPad travelled the world New York and back again. Thanks again :)
- Alison H.
A passenger of United Airlines
Thank you so much for mailing my pillow back to me!! I love staying at The Downtown Grand, so this was just a good ending to a wonderful trip.
- Kathy L.
A guest of Downtown Grand Las Vegas
Very impressed with the speed and honesty of those who cleaned the plane and found my lost items. Well done!
- Thomas W.
A passenger of United Airlines
What I thought was lost forever will be returned to me. What a great software program!! I am so pleased thank you.
- Margaret K.
A guest of Embassy Suites Loveland
Thank you so much for finding and the integrity of even the cash there; not stolen. You exceeded my expectations in assisting me. Thank you
- Susan B.
A passenger of American Airlines
I am so greatful for your service in the recover of my lost wallet, thank you so much.
- John C.
A passenger of United Airlines
You guys are really amazing I lost my phone in six flags last time Then you guys help me to find it And this time I lose my wallet in casino or hotel you guys still can find it Thank you you guys so much
- Samantha H.
A guest of Rio All Suite Hotel and Casino
I can't thank you enough for your prompt customer service. You are the best!!
- Sharon L.
A guest of Atlantis Casino Resort Spa
Fantastic service! I was very impressed with Wynn and the wonderful, helpful Staff and the Chargeback services.
- Carol D.
A guest of Wynn Las Vegas
Excellent service. While I didn't have much hope about getting the iPad back, the united and Frankfurt lost and found teams found the iPad in a very expeditious manner. The website to log the lost item was simple and so was the subsequent interactions with the team and payments. Thanks very much !!
- Ramanathan K.
A passenger of United Airlines
Thank you for your simple and efficient system for retrieving lost items! The communication and speed is most appreciated!! Thank you!
- Joyce Z.
A passenger of United Airlines
I received my lost items in tact today! Nothing broken or stolen and for that I am grateful for people who value honesty and integrity!! I thank you from the bottom of my heart and you pulled through to deliver my precious items back to me!! Gratitude!
- Kali H.
A passenger of United Airlines
Thank you for a fantastic service. My phone made it from Vegas to Ireland!!!! I got my precious messages from my recently deceased dad back. I can't tell you how much that means. I can't recommend you guys highly enough. Everywhere should have a chargerback!!!
- Helen W.
A guest of Bellagio
Thank you very much!I was very happy to see that someone had found it.You guys are the best!
- James B.
A passenger of United Airlines
Amazing fast service! I greatky appreciate you guys locating and shipping me my dress it means the world to me.
- Desaray S.
A guest of Westgate Resort and Casino
Thank you so much. I thought that this was gone forever. I will be coming back to the Rio. Hats off.
- Michael H.
A guest of Rio All Suite Hotel and Casino
I'm very impressed that you found and have shipped my Kindle. I just assumed it was gone. Thanks.
- David E.
A passenger of American Airlines
This is a structured yet simple process to assist in the recovery of items left or in hotel rooms or lost on the premises. The hotel staff was very helpful in assisting us with the recovery of the forgotten items. The Chargerback website is intuitive and easy to use. Although we would certainly prefer not to use them again, I'm sure this wasn't the last time something gets left behind!
- Kelly D.
A guest of Embassy Suites Grapevine
Great lost and found service. So improved from past experiences. Go United!!!!
- Kathryn K.
A passenger of United Airlines
Absolutely the best recovery system i have ever delt with Two thumbs up
- Michele O.
A guest of Six Flags Over Texas
Thank you so much for finding my lost article. I really had no hope of getting it back. I am really grateful for your service, which was much more efficient than I have ever experienced with airlines.
- William B.
A passenger of United Airlines
David in Dallas Lost and Found was extraordinarily patient and explanatory to my wife, who had arrived in Chile, and myself, who remained at home in Sacramento. I connected with him, as well, and had the same beyond expectations experience. Both my wife and I are grateful to him. Please place my comments into his personnel folder. Thank you
- Angelica and Don
American Airlines passenger and family member
Got my lost item back! Your system worked great for me - easy to use and the reply from Hilton was prompt. Thank you!
- Marilyn A.
A guest of Hilton Ft. Collins
Thank you so much for the excellent service. I lost my Kindle Monday, and it was back in my hands Thursday. So happy to see it!
- Nancy H.
A passenger of United Airlines
I am very satisfied with the service that was given to me after I left my iPad on one of the planes during my recent trip. I received it back in a timely manner and without any issues. Thank you very much for United's efforts and policies to ensure the return of items lost.
- Judy L.
A passenger of United Airlines
You all are amazing - 5 minutes from submission to solution. Truly exceptional service. Cannot thank you enough!
- Michael L.
A passenger of United Airlines
This is my first smart phone and I have only had it a few months. I had little hope that it would be found. Thank you, thank you so much for the services you offer.
- Lori F.
A guest of Hershey Park
Your service was very helpful caring and efficient... A real Class Act.
- Donna F.
A guest of Millennium Biltmore Hotel Los Angeles
My item was located within a few hours of my report and I received it in 2 business days. The whole process was simple worked wonderfully.
- Mike S.
A passenger of United Airlines
I was skeptic at first since I had never heard of such a service but I'm a believer now. I appreciate the very fast recovery and shipment of my items. I'm so happy I don't have to spend hundreds of dollars in replacing my forgotten items. Thank Sheraton Grand management and Chargerback.com!
- Diego L.
A guest of Sheraton Grand
I am SOOOOO thankful that you found my surface pro....you have truly made our day, week, month, and year. God Bless, Kim
- Kim S.
A passenger of American Airlines
Ya'll are awesome!! Thanks so much!
- Karen M.
A passenger of Colorado Mountain Express
Absolutely outstanding service. I resigned myself to the loss of my Kindle. You found it and are sending it back to me. Thanks very much.
- John B.
A passenger of United Airlines
United airlines is more than I could have hoped for. THANK YOU so much.
- Margaret B.
A passenger of United Airlines
You guys are absolutely awesome. Thank you so much guys you saved 5 years of my work by finding my computer.
- Stephan M.
A passenger of United Airlines
Thank you for your honesty and for this great service. It is so commendable, and appreciated. THANK YOU.
- Susan C.
A guest of WDW Swan and Dolphin Resort
Great service easy to use, Much needed service.
- Ken L.
A guest of Embassy Suites NW Arkansas
Quick, efficient, excellent service.
- Paul C.
A passenger of United Airlines
My suitcase arrived in perfect condition at 12:30 today, and I cannot say enough about how great this service is. The ladies in charge of housekeeping at Spinnaker Resorts were friendly, efficient, patient in explaining the process, and made me feel like a valued customer rather than some thoughtless forgetful person who made them go to a lot of trouble. They did a fine job making our unit clean and tidy, and they did a fantastic job of recovering my belongings and sending them to me. Highest praise!
- Louise B.
A guest of Spinnaker Resorts Hilton Head
WOW, What GREAT service! I just received my lost Cell Phone in the mail, Thanks to your superb system. I really appreciate the super service. Thanks again.
- Jeff A.
A guest of Carowinds
This is the best lost and found that I have ever experienced. Thank you
- Steve B.
A guest of Great Wolf Lodge Southern California
I wanted to write you because I am still in shock about your finding my kindle and returning it to me - 3 years after I left it on a flight.
I had received the kindle as a gift from my then-boyfriend (now husband) for Christmas and accidentally left it on a flight to Frankfurt in 2011. I filed a lost item report at the time, and well, didn't expect to ever hear back. After years and years of travel (I've logged over 1,000,000 air miles over the last 30 years), I have NEVER once had an airline return something that I left behind.
The email today from United shocked me (I honestly thought it could be a scam and sent it to some airlines friends who confirmed it was legitimate) - and I was even more surprised when I called the Chargerback number and got through right away to you. Thank you so much for renewing my faith in airline service - I shared my story today with the former CEO of Continental Airlines and he was surprised and impressed by all of this. I will continue to share this story (as I started below on facebook today) for a long, long time.
- Nell L.
A passenger of United Airlines
I just wanted to send a quick note to say thanks for your help and guidance, the Lost & Found system at Jay Peak works! I was there for a March Break ski trip with my family a few weeks ago and left my Oakley prescription glasses in the gym one morning and didn't realize until late that evening that I didn't have them. I very skeptically filled out the online form and figured they were gone and I wouldn't see them again... was I wrong! I just received them back today in perfect condition.
I'll be sure to add this to the list of reasons why everyone should go to Jay skiing! Have a great rest of the season, I'll be back again next year for March Break.
- Rich P.
A guest of Jay Peak Resort
This is the first time in over 15 years of flying with United that I have left something on the plane. I am very impressed with this program and I am deeply appreciative of the honesty of United employees for turning in our lost item. Thank You.
- Donald P.
A passenger of United Airlines