What can we say - people love
Chargerback Lost & Found software!

Thank you so much for returning my iPad to me!

Thomas At American Airlines at the Bangor airport was so incredibly professional and kind and efficient!!! He is the perfect personality to promote and he should be promoted and cherished by your company. I travel a lot and work a lot and he is a real problem solver with a great attitude. I think his last name was something like Donnell but I’m not sure. Thank you!!! I was in fear of losing my job after leaving my laptop on the plane in the tightest seat I have ever had on a plane and he helped me locate my computer and it is on its way to me now. Thomas BGR ticket counter American Airlines is the best!!!!

Nick from housekeeping was very personal and professional, he listened well, asked the right questions and really seemed concerned about my situation

Thank you so much for finding my phone! You made me a very happy person. And the gal that called me to let me know was very nice and professional.

Very impressed that it has been located. Curious to know how it ended up in Huston with United in that I flew with Air Canada and tracked it back to Ottawa.

Thanks so much for helping me find the iPad.

Many thanks to the whole team for returning my tablet! The service was exceptional. Dallas

Great!!!! Job

Thanks so much for your help.

I am so happy on how fast your service was. I still can’t believe my camera it’s on my way. Thank you so much!!!!!!

Very happy with it only taking a few days and how well my package was wrapped

Thank you so much!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

A nice young lady ,named Christy, called ,& helped me with my husband’s lost iPad; he’d left it ,in the pocket holder, in front of his seat. We were sure it was gone-gone. I felt “ugly” for thinking that. THEN ! Christy called ,& saved the day ! She was delightful to work with, on the road to returning the iPad home. She was patient ( I’m old fashioned ), fun, pleasant, smart,& helpful. Thank you Christy ! Can your company thank Christy,& applaud her, for her job well done ?!? Please do that ! Thank you, Appreciatively, Nadine

Thanks for finding my hat. Great service.

I appreciate all your efforts to found my lost ltem Thank you

Thank you for all your help you saved a elderly woman since all her medical information was inside!

Thank you for shipping my items back to me!

You guys are awesome! Thank you so much for your support during this panic moment

Very promptly resolved. Item found and returned shopping arranged quickly and efficiently. Surprised and pleased at the prompt outcome. Well kept secret that this is possible.

Thank you very much for recovering my laptop. I am glad someone found it and turned it in.

Muchas gracias y muchísimas felicidades por su amabilidad y servicio.

Great service!!! Thanks for being that honest and fast to give an answer...!

Thank you SO much for finding and returning my daughter's phone! Cannot tell you how much of a relief it is to have this back. There are a number of photos of our pet, who passed away recently, that we could never replace. Thank you again!

I want to thank you thank you and thank you for finding my merchandise and sending it back to me safely. May God Bless all of you always thank you again.

Great service! Fast!

THANK YOU!!! I am so grateful that you found my bag, safekept it for me, and returned it to me. Please thank everyone who made this possible. It had significant personal and business impact for me. Warmly, Amii

great service-

Thank you so much for finding my phone, and getting it to me so fast…..now a days its awful to be without one…..great, fast response !!

Thanks so much Celebrity Cruises for finding my item & returning it to me. I was very happy to get it back. Thank you!

Gage and Terry went above and beyond to make sure that I get my medicine back.

Received the package today! Great service.

Thank you for locating my lost phone so quickly, I am grateful. I made my return trip Saturday and located the correct lost and found. I was very disappointed to find that although my item was at the lost item was there no one working could return it to me before I caught my next flight. In addition although I contacted American lost and found again promptly Monday it took another business day to reach UPS. With so many flights on American it would be nice to be able to retrieve items in route. Thank you again for having a system in place, I hope my input is useful in improving the process. I will try very hard not to use lost and found again.

Thank you, thank you, thank you! Would love to thank the person that found and turned in the wallet.

Thank you for sending my ipad so quickly , I can't believe it is on the way already. Great service! Leon

Grat service.

THANK YOU! So many of my favorite books are on that Kindle.

Extraordinary example of service and attention. Honesty, integrity,”return what you find”will be the teaching message to my 11 and 12 years old boys that lived this past storm. Blessings Freddy Madera

Thank you

You are awesome! This is GREAT customer service!

Thank you very much !

Thank you, thank the employee who rescued my Kindle and all the folks it took to get it home!!!!

Amazing service. I could not be more grateful

Thank you for sending my lost item expeditiously. With NO HASSLE!

Very very good job thank you so much

The service was great.

I want to thank you for the quick response. I sent my notice in less than 24 hours ago and you are sending the article. Thanks!

This is OUSTANDING!!! GREAT JOB!! THANK YOU! We appreciate your service.!!!

Thank you, thank you!!!!!!!

Sirs: I want to thank you for your quick response to my items that was left behind. I assumed that it would never be seen again and if so, the contents of the bag would have disappeared. We arrived home on 3/30/2024 and on 4/4/2024, I received the shipment of the backpack intact with all its contents. Thank you to all of the individuals involved and especially for the prompt manner in which the claim was handled. Sandy Wendt

Thank you very much I just received my ring and I thank the staff at Gran Sierra resort and of course also the hotel for their honesty this ring means a lot to me, I am very grateful see you soon. Thank you so much Claudia Garcia

I would like to send a big "THANK YOU" to the Ko Olina Beach Club Security personnel for taking care of finding my missing items. Lost Report ID #32711910. We received everything and wanted to say: "THANK YOU" for all of the professionalism in taking care of this for us. Respectfully and with gratitude, Stephen Bachor

Lost bag received. Thank you for your prompt service.

It was such a good feeling to know that someone turned in my lost Global Entry card at the airport in Phoenix. I had never heard of the 'Chargerback' group so I checked it out just to make sure it was not a scam email from you. All responses on my research was positive and I felt safe to order the return with my credit card. Thank you so much as this is a very good service! Maryanne B.

Outstanding service!

Thank you for the support and quick response

Rose was outstanding! She deserves a raise. She was so fast in responding, so friendly and so thorough! Don’t know her, but admire and appreciate her so much!

Very pleased with United and their ability to find my missing luggage and get it shipped back to me as quick as possible

It’s nice to have my phone back. Thank you very much for your help.

Excellent response, so relieved to know my lost item has been found and will be returned. Flight attendants were amazing on flight 2379 from Huatulco to Calgary

Thank you so much for being an answer to prayer. I am so thankful for your service

Thank you!!! This process was a million times better than Deltas.

Thank you! Had a great time on cruise. Booking another trip !

Just a quick note to say thank you. Starting with Valet service which was extremely accommodating since we were coming and going through out our stay. Lost and found/ service staff outstanding as well in finding my son’s apple ear pods and sending them back. Thank you to the staff! Sincerely j. P.

I want to thank you ALL who were involved throughout the process. Whether or not you had found my wallet, and that you Lord Jesus for your faithfulness, I still extend my deepest gratitude to your serving me and all your costumers with professional integrity. Yours truly Ronald H.

You guys did a great job. Thanks looking forward to having my iPad back

Thanks to American Airlines staff and associates for diligent follow-up on lost item, reported on February 23. The item was found and returned to me last week. The excellent service provided by A.A. is the reason I have travelled more than one million miles with you!

Thank you so much to Sergeant Thomas in the security department. He was amazing and got my package all handled and shipped out. I am very grateful. Thank you so much!

i am very happy to get my money clip back . your staff and manager shandra handled everything , great job .

Thank you for your help. I'm waiting for my bag.

The accommodation's of guest services at Parc Soleil was exceptional and did an amazing job. We were over 150 miles plus away when my wife realized she left laundry at the hotel! Guest services were able to retrieve or clothes and mail it to our home so we could continue. The whole process was awesome! Many Thanks!!!

Thank you. Appreciate the info and greatly appreciate the ‘finder’. Will follow updates. Kathleen R.

Thank you thank you

Thank you so much for recovered my wallet. I am very very appreciate your help. Thank again

The process with the lost and found was excellent. The gentleman who helped me was great.

I am so grateful thank you When we flew into Brisbane I lost my Credit card at the airport Was able to lock it Hope there's not a 3rd loss Thanks for shipping

Thank you for the awesome customer service. You helped a horrific experience be much more bearable. Extra thanks for Officer Bingo’s help and concern.

So very much appreciated! I hadn't even noticed my fire kindle was missing yet -Thank you!

Thx u for the tracking # of my package.

Excellent, customer service at it's best

Received, thank you

Thanks you you are the best

Terrific find of a lost jacket. I heard from Alaska Airlines three months after the flight saying that they had found the jacket and trace it to me by finding a boarding pass in the jacket pocket. Thank you Alaska Airlines

Hello - I did not even realize I had left my Kindle on the airplane and did not report it lost, yet you were able to track down that it was mine and get it back to me. This is honestly some of the best customer service I have EVER received. I’m not sure how you found out it belonged to me, but I can’t thank you enough for sending it back!

I was surprised to learn that RCL could connect me with FedX and send my luggage to me. Boy, that is why I love this cruise line so much.

I'm very impressed with the speed of recovery and communicating with me. THANKS

Thank you so much for taking the time to find my wife's glasses and post the onto usit is very much appreciated. Harry H.

Excellent service to recuperate my items left behind at the airport. I filled out the form and got my package the next day quickly and efficiently. I appreciate it! Very satisfied!

Thank you for finding my wallet! The headphones were found as well, in a separate location, so that lost & found item can be closed as well. Thanks!

Just wanted to say thank you so much for reuniting me with my Kindle. I did not have high hopes for seeing it again, but you all were great. Thanks for the efforts and the organization to find it.

very efficient

The professionalism of The Lost & Found department was great! I received my iPhone charger and cord, within days! Thank you for being on top! I look forward to returning to Hard Rock Casino ! Sincerely, Roseann

best airline. Thanks

I was thrilled to get the message about my Nook. Thank you for your part in that.

Thank you Great service

This app or service is awesome, leaving something behind and being able to retrieve it within a day or two is mind blowing. It pretty much comes down to honesty, the cleaning staff at the hotel could have easily threw it away ,kept it or sold it. Thanks again

I hope the folks at the Hilton Chicago benefit from this comment. They were nothing but patient and kind and were able to locate my items. Thank you to them, and I will be back!

amazing service from all aspects. thank you!

Thank you so much for finding my kindle! I appreciate it so much that I’ve decided to fly United as much as I can for the rest of my life!!!

Life savers! Thank you so much for your amazing work

Lost my wallet while traveling- chargerback/American Airlines got it back to me within a couple days. Solid service, very pleased.

You people are the best!! Super customer service and communications in a time when customer service is broken. Thank you.

Thank you for finding our lost cell phone so quickly…it is now back in our hands…thanks

The people up at the DoubleTree Hilton by the airport are on another level!! They are the most courteous genuine people I have ever come across. I lost my wallet and it has only been one day and they found it and said a guest had turned it in with all of my cards and even my cash of over $100. I pleaded with them to keep the cash as a thank you, but they respectfully and graciously declined the offer. They were just as excited about the find as I was! I also asked them to find the guest who found it and offer them the cash as a reward for being so honest. But they didn't have their information... I will absolutely be back to this hotel, just to go to the hotel as the destination itself. This place is better than anything I could have imagined. Thank you to everyone. Even the lovely you woman that was supposed to go home that works in the small Cafe just outside of the restaurant, but she never went home because she said there was too much to do, and she couldn't just leave. Everyone is so dedicated here. I could not be happier even when I lost my wallet, they took care of me. I can't thank all of you enough!! Very well done!!

service was excellent! Thank you.

This story has a very happy ending thanks to your help! Thank you so much.

Thanks so much! Your baggage agent did a fantastic job tracking down my glasses. She remembered my call and then checked again first thing the next morning. The readers are not just nice frames but a quite expensive prescription to replace. So I just wanted to thank her for following thru! Don’t know her name but if you can figure that out, she definitely deserves one of our “above and beyond” comment certificates. Way to go DCA baggage person.

I just dealt with Raymond in shipping and receiving. He was so patient and helpful with a very stressful situation Regards Audrey J. ( guest from March 3 to 22)

Thank you so much , I appreciate the efforts on locating my lost item and shipping it back, You provide a great service and I am grateful.

Thank you !

this service worked great - thank you!

This is OK , I am very glad that I am getting the phone again Thank you for your effoerts Hermann Hoeckner

I would like to thank the lost and found and tsa personnel at CLT Airport. With the long and slow moving lines going through custom and with little time to make our connecting flight at gate E 28 with us rushing through the airport and tsa sending my wife bags through the X-ray machine twice we left her purse at tsa. We made it to the gate with 1 minute to spare so we made our flight. But once we were on the plane my wife notice she did not have her purse. Once we got home at midnight I filled out the lost and found form on line with the description of the purse and contents. We thought the purse was lost forever but by 10:30 am the next morning they emailed that the purse was found. We arrange to ship the purse back and our thoughts were if the contents will be with it. She had jewelry, watch, money, credit cards, sunglasses, and driver license and medical cards. Well we received the purse from fedex and wow everything was in the purse. I would like to thank the CLT personnel, the lost and found dept. and tsa for their honesty and integrity and efficiency for returning the purse. THANK YALL VERY VERY MUCH. Jerry and Jean

I just wanted to say thank you so much for finding my item and sending it back. I know it's "just" an ereader but it's one of my most treasured items and I truly appreciate the return. I noticed that due diligence was done by checking settings as well. Very much appreciated.

Thanks for the return of my special dinner jacket. It was sent in timely manner once it was located and was packed and shipped with care.

I didn't get her name but she mentioned that she volunteers. Great service and very professional and friendly. I really appreciated all she did to insure that my laptop was shipped back to me. TSA, at gate F, took it out of my carry-on and didn't put it back! Told me I was good to go! So, I zipped up by bag and went to my gate. When I opened it in Charlotte, I was shocked. I'll make sure it doesn't happen again. There wasn't any instructions to take it out of my bag, either. Bermuda International no longer requires this, so it's confusing.

Great. Thank you!!

Thanks for all the help. You guys have been excellent.

It went so well after notifying the hotel I left my garment bag, a few phone calls and easy email form and I got my clothes 5 days later Thank you!

Awesome service! Thanks for finding my phone and working to get it back to me!

I AM AMAZED WITH THE SERVICE, THANKS A LOT.

First and foremost, thanks to those involved, I'm very much thankful for the manner in which your people must have worked diligently to recover my tablet. Please express my gratitude to those involved. Again, my heartfelt thanks. The old commercial was correct, "Fly the friendly skies of United". Thanks again, DF

Item was received in good shape. The communication, service and professionalism was demonstrated by the staff. Thank you so much!!!

I am pleasantly surprised how easy this site was so easy to navigate! Thank you

Thank you so much!!! I received my pink scarf yesterday and am so appreciative.

Thank you very much for being so helpful in this matter.

Thank you for locating my item. The communication was very swift!

Thank you thank you thank you!!

Thank you for making this process easy and providing me updates as needed. Joe