What can we say - people love
Chargerback Lost & Found software!

A huge thank you to the young man at both D20 Winnipeg to Toronto and D36 Toronto to Montreal who initiated the lost item report for us for my laptop which was forgotten on the plane and made our life so much easier today. I wish I had his name to thank him personally. He went above and beyond normal customer service. Thank you so very much.

I am so impressed by American Airlines! I was pretty sure I lost my drivers license on the plane & I knew where it probably was & told myself they probably aren’t gonna look for it very hard, like 1 swipe of the plane and that would be it. Every week they sent me an update from lost & found & 30 days later they told me they found it & are shipping it back to me! I honestly could not believe it!! Kudos to your customer service!!

I received my jacket that I left on flight 194 when I arrived in Seattle. Thank you for finding my jacket and mailing it to me. Your excellent customer service is very much appreciated. James

I'm so grateful to have received my computer back - I won't make that mistake again. Everyone I dealt with at Alaska Airlines was courteous and genuinely interested in helping me. The two names I wrote down were Savilia and Mike at Central Baggage Services. Many thanks!

Thanks for contacting me about my phone. I really ppreciate it.

Fantastic customer service!

This process worked very well. Thank you!

Thanks very much for your help. It’s a nice surprise, after we thought our item was lost for good. Cheers!

Awesome communication!

Package arrived timely & in same condition. Thank you

Team that are working hard for found and lost items are absolutely amazing . I especially thank Tina, and Jenifer for their patience and support to help us find my daughter’s lost phone while traveling . Thanks a bunch for all.

Shipment paid and thankyou

Thank you! You guys are awesome! Love Alaska airlines. Loved the sticker you put on the package!

Awesome service!

Thank you so much, excellent service. It wou good to know exactly where the lost object was found: in the airplane? in the transit room at the airport? just out of Curiosity

Confirming received… thanks to all!!

Very happy with customer service they located my bag and got it back to me immediately

Thank you for finding my Ipad. Because of a change in our itinerary, my children had seats away from us. I was distracted checking that they wouldn"t forget something, that I ended up forgetting my ipad. Thanks again! I haven't received it yet, but it should be here within 10 days.

Thank you so much. Christian was awesome. Thank you to the cleaning staff for turning in my item.

Thank you so very much!! I left my kindle on a flight back home to Toronto and it was found and returned to me by Friday. I'd almost given the kindle up for lost when I realized what I'd done, but I got the 'found it!' notification mere hours after posting the ticket. I was up to a very exiting part of the book I'm reading too, so thank you very, very much!

Thank you so VERY much for finding my ipad and now sending it back to me. Extremely appreciated and Thanks again! Happy New Year!!

Thank you for your diligence in finding and starting the return of the property I forgot in my stateroom.

Amazing and grateful for the staff to send my squishmallow back. It is sentimental to us. They were caring and prompt! Thank you

AmTrack, Thank you so much for finding and then providing a way for me to get my lost item returned! Great service provided.

Lost & Found were so kind & helpful arranging to mail my items to me (left in the room). So very grateful for such a good person taking care of me!

Thank you for finding and returning this coat. This is a great service.

Mission accomplished! My phone arrived yesterday in good shape. Manny thanks to all your troops! My phone is in good shape and working well. My thanks to you all l.

Thank you; I very much appreciate your prompt attention.

Thank you so much!!!! We received our lost and found item today. So thankful for your sincere effort finding it and getting it back to us!

Thank you Security and Lost and Found for making sure my document was found. Special thanks to Mark over at the security desk, you were awesome!

Thank you. I’m happy it was found. I’ll be excited to receive it but I understand the bag is on a ship traveling again without me, lol. Lucky bag! Thanks for letting me know it will be a while.

Thank you! I said I only wanted certain things mailed back, forgot pampers were in the bag!

Thank you guys. Great process and great service team.

THANK -YOU! I do not recall leaving my tablet on the plane ( it must have slipped out of my backpack). I thought I left it in the airport. The reporting of the lost tablet was seamless and the response and recovery was very timely. Thanks again!!!! Excellent!

Lisa from Outbound at the MCO airport was so thorough and kind. She was amazing and ensured everything was intact with my bag and the items. I am so grateful for her!

Excellent experience, thank you!

OMG!!! I just received my Kindle. I was convinced I would never see it again. The best in all of this is not so much getting it back, but that you had found it and notified me AND sent it back so quickly!!! I’m am grateful and my faith that most will “do the right thing” is not lost!!! Again, thank you.

Extremely pleased with the retrieval of my lost and found item and the process involved in getting this all set up, went smoothly and easily using the website, the form and your responses have been most helpful and swift!! Thanks . Look forward to receiving it by FedEx

Found my wallet good fast service

A HUGE thank you to your House Maintenance Manager and staff for doing such a thorough job in finding and delivering my lost glasses per protocol and to both Andrew and Rueben who continued to follow up seamlessly through all the logistics to locate my lost belongings in incredible timing. Salud to you all. I have always amazing customer service at Chumash end to end! Thank you all. It is your exceptional customer services that bring me back every time! Happy New Year!

Excellent customer service!!! You guys are the BEST! Thank you.

Thank you for your efficiency with this matter. It really means a lot to me that you took the time to find my lost item. You guys really did a great job at this.

thank you so very much for getting my backpack returned to me. It’s really a Christas Miracle. Thank you

Really appreciate your efforts to find my purse and send back to me. Thank you very much!

Excellent service and communication. Sorry I lost my IPad, but glad you guys were there to find it. Now if you could just find my kindle paper light (initial R on front cover). Thank you

Thanks so much for your help and the speed you sent out my lost drivers license. Really appreciate it.

So far your service has been amazing and far beyond what I had anticipated! The communication has been extraordinary & all that is left is for my item to arrive. This level of customer service is outstanding. Thank you very much!

Thank you so much for finding my iPad Pro and expediting its delivery back to me! I especially appreciate the Alaska Airlines baggage representatives Zee and Grace who went above and beyond to help sure my iPad was located, and reached out to me to confirm! I am so grateful! Thank you for the excellent service and assistance!

Tank you , thank you for finding my LL Bean jacket and mailing it to me ! You are super in the customer service department!!! Again, thank you!

I cannot thank enough all those involved in locating my laptop! I am so grateful for the flight attendant and/or cleaning crew that saw my binder next to my seat and turned it in to Lost and Found. A big THANK YOU to Lost and Found for reaching out to me so quickly to notify me that it was found…I am so relieved and incredibly grateful to you as it has urgent documents with deadlines enclosed. Thank you, thank you!

Margaret was amazing. She was so friendly and helpful. Great customer service! Thank you.

Can't thank you all enough. I called to confirm that you had the items, and you did. Then they set me up to file a claim and request shipping. When I filed the claim, they said the items could not be found???? I called directly to the hotel again and Edwardo kept me on hold to locate my belongings and them process shipment. Thank you for your work!!

I am so happy with air canada and the speed with which they responded to my lost wallet request! It was such a relief and saved me mental stress of my vacation

The folks at Embassy Suites in East Peoria were extremely efficient and professional!

Thank you so much for your diligence in finding the Kindle I had left on my last flight. I truly thought it was gone forever. You guys are the best!!

This was an excellent process. Thank you very much for a prompt and thorough return of my lost item.

Thank you Efficient service

I know it was a pain and I'm glad the life360 pic help but ya'll save me my uncle is not very mindful of his stuff. Deeply appreciated ya'll

I sadly lost my phone in Busch Gardens, but I called them and sent an email, and CHARGERBACK emailed me professionally and quickly to tell me they found it. I'm glad and delighted. Merry Christmas! 5 stars!!!

Oops I meant lost and found not pilot and found. Don't know how my phone decided that was proper? It's a semi smart phone.

I can't believe how helpful and quick the customer service from alaska airlines, specifically the two folks I talked to at the Seattle baggage pilot and found were. I always shop air fares and these two have made me an Alaska Airlines exclusive customer for life.

thank you for all your efforts and happy holidays!

Thanks foryour excellent work in finding our items.

Very happy to get my tablet back. Easy process online, thanks for everything.

Thankyou for your efficiency we really appreciate it.

Thank you so much for your assistance on this. I appreciate United’s kind and immediate action for my wallet.

Package received - thank you very much much.

I can't say enough kind words about Justin Brown! He helped me out so much, and was incredibly patient and kind. I really appreciate that he was able to help me out so quickly. He knows the system so well and provided me with tracking labels and great info right away. Thank you again Justin. You really saved the day! - Kathryn Lai

thank you very much.

Thank you very much! Great service and thank you to the Amtrak team in Richmond!

We are so very thankful for the American Airlines Lost Item Team for all they did to find our Oxygen concentrator and return it to us. Thank you all so very much. This is a Christmas miracle.

We thought we can't get my 9 years old son's headphones, but you found it and sent it back to us. we do really appreciate all your support. we received his headphones this evening. thank you again!

This process was amazing!!!! My phone dropped out of my pocket on my incoming flight to DFW. The claim filing process and return process was easy and seamless!!! Thank you so much for the follow up and tracking during the return.

I have NEVER lost my phone or left something in a room in all of my travels. Your service is so easy, I might just start leaving things behind!! thank you so much for your service.