What can we say - people love
Chargerback Lost & Found software!

I can’t believe you found this. Thanks

Last of good customer service. Every agent I spoke to regarding my lost iPad was very helpful. I will always shop United 1st from now on for sure

Planner was received yesterday. Thanks

So glad you found my ID's! I'm dying to know where you found them. Is this something you can share with me?

Thank you so much!!

Thank you so much you guys are the best

Excellent service and fast response. Thank you...!

Thanks for making this quick and easy!

Thank you so much for your service! Kudos to Paul et al. @ Air Canada for their friendly, efficient service. So grateful. (Unfortunately my wallet was missing from my purse that was found, but that's not their fault.) Thanks for taking the time for calling and returning the item back to me.

I received my lost item. You cannot imagine how important that was. I am overwhelmed by the efficiency of the recovery. I am so grateful. However, your excellent response would not have been necessary if the Charlotte airport was not so inadequate. Thanks for your help!

Excellent response time. It is always nerve-wracking when a phone is lost. They did a great job of keeping me posted and getting it back to me quickly!

I wish to thank all responsible parties for the prompt response as it had been a nightmare for me. This and the great service I received during my trip reaffirmed my trust in American Airlines. I will certainly pass my recommendations on to family and friends!!!Thank you a million!!Eva Bustamante

I cannot believe how quick this was found and how efficient this service is. Thank you so much for finding my Ipad within a few hours of my posting my query online!

Thank you so much for finding my lost item I'm so grateful!!

Very helpful and great customer service! Thank you. John

This is the best service! Trust them with getting your list article back to you !

Thank you very much for finding my Kindle!!! I was hoping you found my sons school book as well. Please let me know if you have. Thank you again.

Thank you for getting my lost kindle back to me in such an amazing timely manner. It is very much appreciated!

A wonderful job y’all have done founding my phone I hit you back up when I receive it thanks

Not sure if my earlier reply was received but I wish to sincerely thank everyone involved in finding my lost tablet. Another good reason to cruise with Princess! Thank you.

Thank you very much for your help with this. Highly appreciated

Thank you for your prompt response.

Thank you so much for all your efforts in reuniting me with my laptop!!

Great app. They did a fantastic job!

Shuch a great job locating my lost CPAC machine. It was all my fault but chargerback came through and helped me find it. Fine job associates.

Thank you for being so helpful

To American AirlinesThank you so much for returning my Neiman Marcus black Cashmere shawl forgotten on my flight of December 1st LAX to MIA . That is one of the reasons we love American Airlines ! Sincerely,Danielle B.-R.

I'm happy it was found quickly .. very important information I needed . Thanks so much Hilton Grand vacations/chargeback . When received I'll give feed back

We didn't realize we had left anything behind...but we had looked all week for the pink cap. My wife got sick the 1st night there and was sick all vacation- she was off her game...it was nice surprise to hear from you and know this was taken care of so responsibly- thank you for this.

Many thanks for finding my prescription glasses and sending them to me , Than you !!!

Sincere, Sincere thanks for contacting me re: my lost I-phone. This was misplaced Thanksgiving weekend either on the American Airlines plane or at the Philadelphia Airport. I sincerely appreciate your honesty, and promptness in this matter. Actions like this restores one's faith in humanity. Thank you again for this wonderful service.Grace S. G.

THANK YOU. THANK YOU!! United Airlines for finding my favorite jacket I left on my plane seat! I put in a claim and within 2 days you called to tell me it had been found! YAY! (It helped that I had my phone number on the inside label. Someone called my number before she knew I had put in a lost and found claim!) Way to go United!!

So far the service has been very good. If I get my phone back as quickly as this service has been, I will be very happy.

Thank you very much for your prompt shipment of my lost article. It is very much appreciated.

I would like to thank and commend the nice lady who called me yesterday to doublecheck on my lost sunglass report. I failed to get her name and how she actually came to identify them as my glasses. I can only surmise that she saw that I lost a pair of prescription sunglasses and she had determined that the found pair were indeed prescription. Luckily, earlier I had contacted my optician to find the brand of my glasses and was able to properly indentify them as Dragons. Also, the shipment system you have is very handy. Thanks for having a great, diligent employee efficiently solving my dilemma. Jerry D.

I was so grateful someone turned my cell phone in and even more grateful United's "lost and found" tracked down my ownership. It just arrived this afternoon. I really, really missed it. :(Thank you so much!Clair K.

David thank you so much for your attention and quickly answer. We’re waiting for the luggage fedex told probably gonna be here next Tuesday.

Thank you so very much for returning my iPad and in such pristine condition!!!!!!!

Thank you so much for finding my kindle! I’m an avid reader and felt lost without it. Best Christmas present ever!

Thank you for your prompt attention to my list claim file. I appreciate being updated and given options for return. Thank you again for finding my article

This process was seamless and made a stressful situation way less stressful. Thanks so much!

Thank you! Phone left/lost at O'Hare airport on Thanksgiving. It was found and an employee promptly called my wife and explained how to retrieve it from United Airlines lost and found/Chargerback. It was delivered the following Thursday. It was such a relief to know the phone was found, in a safe place and eventually on the way back to us.

I just want to say thank you. The process wasn’t perfect but I appreciate that I was communicated with and a mistake was fixed with no questions asked.

Wonderful customer service. Thank you so much Carol

Thank you so much for your rapid response to my filing of a lost ‘iPad ‘ report on Dec. 2, 2019!You found the item, notified me, and sent the item promptly after receiving the necessary payment for shipping costs. I received my iPad today, an hour ago....am so thankful for your efforts!!! Great job, American Airlines!!

Thank you very much for finding my phone and returning it to me. I truly appreciate it.

Great job, very efficient in finding my lost IPad. Online lost and found very easy to use.Thanks again for your help !!

Excellent service. Thank you.

Just a short note to thank both the American employees that were very helpful and gracious in contacting and helping me secure my carry on bag. Great employees! Thanks American Airlines!!

thank you

Thank you so much for shipping my IPad. Can you please share that where was it found?

Item located and shipped within 3 hours of online report, and at a very reasonable shipping cost. Eagerly awaiting its arrival. Thanks so much!

This was a flawless process!!!!

Amazing fast response and service. couldnt be happier!

Thanks for finding my IPad and returning it

Thank you for returning my husband’s jacket! Much appreciated!

I just wanted to say thank you so much for not only finding my lost item, but also for keeping me updated on the status and getting it returned to me so quickly!

Thanks Air Canada for finding my bag. Great service and communication. The tracing agent was so helpful

Yes - please thank Marty from Seattle's baggage and lost/found for giving me a call to recover my iPad. Big thanks...

Thank you so much for diligence to keep your process going to find and return this item. This pad is expensive and very important for my work, so I am very thankful for your effort to find and send back to me. THANK YOU from a loyal American Airline customer who just became a stronger and grateful customer!

Thank you so much Junier for helping me get my phone back. Nice to have a nice cheerful and helpful person to work with!

Thanks for returning my stuff

easy service!

I am immensely satisfied with the effort and speed of recieving my item that I left at your wonderful hotel. I cannot wait to come back again. Thank you!! Vince B.

Thank You

I would like to thank you so much for your effort in the recovery of my item(s)

This world is a better place because there is always people out there helping others. Someone is always trying to make this world a better place to live. I cannot thank you enough for your help! You are nothing less than a blessing from God!

Amazing service and fast response. Thank you!

Thank you so much, you are really amazing, a great service, Best Regards

Much appreciated. Very efficient process that was a big relief to me. Happy Thanksgiving.

Thanks for your rapid service, the iPad arrived safely home!

Shipment arrived! Hope you all have a wonderful Thanksgiving

Yay! I’m so excited to be reunited with my iPad!

We received the item. Thank you.

Dear Sir/MadamWe had a great travel experience with United Airlines in October. Unfortunately on the flight from Newark to Fort Myers my son forgot his little toy bag on the plane. He was distraught. You can imagine his joy when he received a parcel today from UA/FedEx containing his little bag with all his card games and other little items. Thank you so much! We very much appreciate the efforts you have made to track it down. A big thank you to the team!Yours sincerely Christian K.

This service was great. It was easy to submit a report and I got regular updates on status. Thankfully, the item was found. The entire process was great.

Excellent service!

It took a month to find. However, I realize I did not discover it for more than 8 hours. Glad to find it.

I would like to appreciate the excellent specialist and amazing person Anna P D C. I wish you, dear Anna, to be happy, healthy and receive back all your kindness you give to people. Happy Holidays to you and your family.

Excellent service. So efficient!

An amazing and efficient service! Thanks so much for locating my computer and getting it back to me fast!

I would like to say that I am very pleased to receive my rings back that my Mother had given me right before she passed away in July of this year. They mean the world to me and I can't believe that I over looked them while I was packing to leave the ship. The gentleman (which I can't remember his name) that attended to our room was the most kind and polite person that I have met in a very long time. I appreciate his honesty and turning in my rings that were left behind. There really are good honest people left in the world! Please let him know how much I appreciate him and may he get recognized for a job well done! Thanks

I received my CC thank you so much for the timely return.

Thank you for locating my lost item and returning it to me so promptly. Very much appreciated!

Thank you guys I really appreciate your help and service! My confidence to AA is flawless!

Thank you for the great service.

Thank you for this service

Thank you for this service. I received my travel journal and word search book today. I really appreciate it.

I never thought to get my item back, but it happened. Thanks to you !

Thank you so much for the return of my iPad! I never thought I would see it again! You have some fine folks working for you.

I was so relieved to be able to get my” left behind” slacks returned to me so easily! I appreciate the young lady that assisted me at the Holiday Inn Express in Strasburg, PA....she was so kind and helpful. Great service!!

Thank you for having a smooth process and for getting my iPad back to me. I appreciate that you have a good system and people willing to take the time to help me fix my mistake.

Thank you so much to Luce for her help! Much appreciated!!! Best, Abigail

Thank you for your outstanding effort to return my bag. Excellent and professional staff.

Thanks I received my suitcase on Monday

I was shocked

I am so thoroughly pleased and very surprised that you found my phone! It is great to know AA has such staff dedicated to customer service. Thank you, thank you, thank you!

AWESOME JOB!!

Christa in the Lost and Found dept at the Beau Rivage Hotel is wonderful. Best employee I've talk to in customer service in a long time. Refreshing!

Thank you for your excellent assistance!

Thank you so muchThis was a present to me from my now deceased mother . It has sentimental value and so is very important to me.

Many thanks for speed of return and pleasant folks to deal with both in person and on phone.

I really want to THANK you!!! This was my work computer and I had so much information that couldn’t recover anywhere else! Congratulations for the great service and for helping me this quick! I was really worried I had lost it and you made my day! Thanks again!!

Jacket arrived . Thank you

Well done. Thank you.

Thank you for recovering my Kindle and for making it easy to get it back.

Excellent treatment Great and amazing team in Chicago Congrats

Thank you very much for the prompt attention and courtesies.

Fast! Caring! Efficient! Appreciated!

I want to thank Steve in mechanical who’s honesty is inspiring. If I can get him a message it would be nice. I never thought I’d see my iPad again. Thank you all for your help!

You went above and beyond finding my phone, credit card, debit card, and license. Thank you so much! God Bless You

Super excited that my item was found so quickly and it was so easy to arrange shipping. Process was very painless. Thanks!

Thank you so much for finding my tablet and shipping it to me. I thought it was gone for good. Don't know who found it and took it to Lost and found. I appreciate it so much!!

The expert efficiency of the employees who manage a system that has located and shipped my iPad is beyond description and my gratitude is immeasurable. I wish I could thank personally the employee who found my iPad in 14C on AC1536 and ensured its return. My appreciation is beyond words as that device holds pictures that are not replaceable. A definite reminder to transfer p[cs as well as not be so absent-minded when travelling. Thank you again. Pat

Thank you so much. I realized my mistake as soon as I boarded my flight. This is a huge relief.Kelly

Thanks so much for the return of my IPad I really appreciate having it back.

thank you for going extra mile to locate and having my package returned

My IPad arrived today and all is good.Thank you very much.

This was a great service, easy to use and fast delivery!

Your lost and found process is AWESOME! Easy, quick, and intuitive. Thank you!

Notebook has just arrived punctually and intact at our office in Heidelberg, Germany.Communication as well as your efforts to localize and send the item in the most appropriate way were eccellent!Great Job of United Airlines!I'll recommend your Airline.Thanks very much!Best regards,Ulrich M.

Thanks for finding my lost luggage at a quick response

Thank you verry much. Great Job.

Thank you verry much !

Thank you for finding my phone and getting it back promptly. I appreciate your time and efforts to help me, Thank you, Nikki

Great service. We appreciate the updates and quick responses. Super company. We can now allow FEDEX to do their shipping. Thank you.

Lost ipad was returned promptly, thanks so much for great speed of service...

Phenomenal job. Very low cost to retrieve my wallet. You did a fantastic job and I am completely satisfied with your service, this system and United - as I always am. Thank you.

Amazing prompt service! Thank you!!!

Thank you for locating my phone, it only took a few days to locate it.

Thank you for your fast service of finding and returning my lost package.

Fabulous service!! Thank you so very much!!!