What can we say - people love
Chargerback Lost & Found software!

Joan Lyman is an employee who deserves special praise for doing her job well so that it reflects well on her and AA. She was able to return my misplaced phone. She demonstrated creative persistence to get her job done and resulted in a successful conclusion. She was very courteous when dealing with me. Thank you

Thank you so much !!

I was beside myself with joy when I received a call from Air Canada to tell me that they had found my lost items. I thought it was lost forever!Nothing but great things to say about Air Canada

Thanks- so far this service has been really great and easy.s

THANK YOU!!!

I received my lost item yesterday. Thank you so much for returning it!

They were very quick and helpful with locating my lost bag and sending it overnight

I lost my ID card and it was retrieved and sent back to me in two weeks. Thank you!

I am amazed that this was found! I had forgotten about it, so this is like Christmas! It was delivered earlier this morning! Thank you.

I cannot believe I received my lost ipad back. My compliments to your staff. I don't fly United very often, but if this is any indication of your service, you can bet I will fly with you again.Much appreciated.Allan

Very fast response and excellent service! Thank you!

Hello - great experience! Return of lost items was handled with expedience and efficiency.

Package and contents received all in order. Thank your very much for your excellent services Much appreciated

Tamara at the PHL Lost ad Found was great! She had to make repeated calls and leave two voice messages before getting me. THANKS SO MUCH for the great effort! I am awaiting its arrival in the next couple of days.

Thank you thank you thank you. I couldn’t be happier

Thank you very much for your assistance. I'm very happy I received my items back!

I would like to say thank you very much your care for your customer is excellent thank you again

Thank you for arranging this. I’ll let you know when I receive it.

Than you so much for service above

Received my lost jewelry bag. Thank you thank you thank you for being so friendly and helpful.

Thank you so much for finding

Thank you

I have still not received my ipad. What happened to it? You shipped it to me a week ago...

I'd like to thank the Lost

You are the epitome of professionalism and efficiency. Thank you for that...it is unusual in air travel today.

I am thrilled to get my sunglasses back in a few days. I have vision issues with one eye and those glasses are awesome. Thanks for everyone's help. Maureen

This experience was positively astounding. Wow

This is a great service. Thank you!

Wow! This restored my faith in the goodness of people - and in your lost

Ya'll give an excellent job!!! I had lost 4 items total and I got all of them back. I did not expect that. It did take almost 2 weeks and someone with Spinnaker lead me to believe I would get them back much sooner. I was so happy! I am sure you get a lot of lost and found stuff so thank you so very, very much for returning all my clothing!!!!!!!!!! One piece had a lot of sentimental value to it.

Thanks a lot. Very efficient procedure.

Thank you so much for your diligent efforts to locate my items. Very much appreciated.

This is great. Thank you for the quick turnaround!

I received my items. Thank you so much for your prompt attention to this matter.

Great service, convenient and quick.

Great system, very easy to use and follow step by step. Great job!!

Thanks i have recived my suitcase .thanks again.

Thank you!!! I was really beginning to worry that someone walked off with it. The instructions to ship were really easy to use

I was worried that I’d never see my IPad again but you guys have a great system for organizing and returning items. Great work! Thank you

I think the cruse line is the greatest they keep in touch with me about my lost item and when it was found they contacted me at once thank you .

Thank you very much. My first time flying American Airline and found the entire experience to be a good one. I was very happy until I got home and found my wallet to be missing. From then on until it was reported found this entire process has been outstanding. Thanks again and please thank everyone involved. Take care

I have to admit that I was skeptic at first about the effectiveness of this service. It did work. I reported my lost item, and it was returned very quickly and in excellent order. This is an excellent service. Thank you.

Thank you so very much for superb service in helping me find my lost item!

I’m very impressed with the service I received in order to locate my iPad. THANK YOU so much - your service was appreciated !

Thank you very much for retrieving my item and the quick dispatch response.

Thank you for your prompt service! Much appreciation.

You “guys” are the best! You have super customer service:-)). You treated me like a queen all week and now my husband will be very glad to get back his items!! Thanks for everything!! Your friend, Sandi, Room 119

Your housekeeping department are awesome Thank You so much for locating my lost items

Thank you for finding my phone. This is amazing! The phone is not as valuable as my photos and memories. Kudos to you and your company!

This has been an amazing experience, how effective United was in finding and sending back our lost item. We are VERY grateful.

I can’t believe you found my kindle! I’m so happy and grateful! Thank you so much

Many Thanks, excellent service!!!

Catherine was extremely helpful!!! She reached out to my daughter school, since she lost her book from school library and her favorite hand made back pack. Thanks you so much for your help!!!! My 8 years old daughter is going to be so excited to see her back and book . Thanks again, your help is very much appreciated . Niki

Thank you so much for reuniting me with my lost kindle. Thank you and a job done really well!!!

The prompt attention to my request is gratifying. Thanks for your professionalism and superior customer service.

thank you for your efficiency and looking forward to being reunited with my items..

Very impressed by the people who found are coats and returned them. Thank-you very much.

Good job thanks for the prompt response!!

THANK YOU!!!!!

Thank you for the speedy service!

Thanks for your help. You provide a service that I wish was around earlier in my travels.

I very happy with the speed and efficiency of the lost and found service.

1. I cannot believe you found my laptop and I look forward to getting 2. The initial agent that helped me went above and beyond trying to help me.

Much appreciated. Thank you.

I am completely overwhelmed with this return as I lost it 3 months ago. the easy thing would have been to throw it out. The right thing was the effort to find the owner. This is another reason I fly United exclusively if at all possible. Manny thanks!!!

Thank you so much to Julius, hoping that's how your name is spelled. You are very professional and kind.

I could not be more thankful for you efforts returning my very important red leather bag... it has my passport in it. I have been missing it a few days. I really appreciate your efforts returning it to me. Thank you very much! I will continue to fly United Airlines!!!

Thank you for your help

Excellent service from UAL to locate the item, provide information, and a flawless on time delivery…...

Came on time as promised. Very efficient!

Your lost Report ID: 14597816I would like to thank the ladies I spoke to in lost baggage for their friendly, polite, and very professional service in their help in finding my kindle; which I had left on the plane.A great relief and a pleasant experience. Thank you.

Thank you for your quick responses and communication. Awesome job !!!!!!

My wallet has been returned! I am so thankful for the effort that was put in ti retrieve it. Thanks again

Thank you to American Airlines in Charlotte for the safe return of my iPad. I appreciate the efforts of everyone involved.Thanks again,George Cummings

Thanks so much for your fast service! You were so helpful!!

My CPAP machine was found and returned! Thank you, sincerely, for all your efforts. I think the representative's name was Kathy(?). She went above and beyond. I thought my machine was truly lost for good. I can't tell you how your exceptional services lifted my spirits. Thanks again!

It was a pleasure to deal with this department at the airport. The personal I dealt with were extremely professional and accommodating.

Thank you so very much for turning in my lost item to all those involved in the process of returning to me.My faith in people doing the right thing has been renewed.

Thank you so much!!!! I really thought I would never see it again! I am amazed!

Thank you so much! I’m so impressed with how quickly my item was returned, the contact along the way, and how carefully it was packed. I couldn’t have asked for more.

Thank you for returning our missing iPad. Restores faith in mankind that someone turned it in. Thank you Amtrak.

I want to thank you so much for locating my iPad! I really never expected to see it again. Great job! God bless and thank you again!

I am okay with this service thank you

Thank you so much Mr james.I am really appriciated!

Thank you, Marty! I received my shirt in excellent condition and quite quickly. Everyone was kind and helpful! Thank you all!

You guys were awesome in recovering my item so quickly and shipping it. This is stellar service.

Thanks so much.

Thanks a million

Thank you for your fast and easy service. My Ipad has arrived and was in the same perfect condition. Thank you American Airlines.

Thankyou

I can't think United Airlines enough for searching for and finding my Kindle eBook!! I left the ebook on a United Airlines flight on 9/23. I t was found on 9/24 and returned to me on 9/28. What great service. United Airlines in my new go-to airlines!! Thank you so much!!!!

sort of unbelievable that UA actually found and is returning my lost item!!!!!

Thank you so much for taking care of this so quickly! My only wish is that you responded to the lost and found phone number to reassure me that the claim has been received! Thank you again for shipping it back so quickly I am looking forward to receiving my items

Locate my package very quickly within hours and shipped the next day. Great service.

I truly appreciate the honesty and integrity of the American employees that found my items and turned them into lost and found. I also appreciate the consistency and expeditious follow-through of the Phoenix American representative that stayed in contact with and follow-up. Thank you to all that was involved in locating my items.

I am amazed! I had not even realized that I had lost my coat when I heard from AA. Kudos, kudos and kudos to you all!

I would like to thank John from security team for helping me find my lost wallet and shipping it to my address. Really appreciate his quick response. Thank you!!

Thanks for all the help. Got my keys back!!

Thanks very much for all concerned to have all our belongings returned to us intact.It was handled very professionally from the beginning and a big thanks to the Security staff of the Hotel.Thanks again for a job well done.

Very easy process. Thank you.

Really admire the efficiency and detail oriented customer service, in finding my camera forgotten on the plane.

I received my item yesterday - thank you. And thankyou so much for the daily updates on finding and sending my lost item!

I am so grateful and surprised that my laptop was found. Also, I am completely satisfied with Chargeback service and the easy, user friendly ability to pay for return of the item.

Thank you so much. I nearly fell out of chair we I received your email today. I compliment you on a job well done

Thanks so mutch, I never thought I'd get back my silver dollar that I had carried for over 40 years.. Thank you

Merci pour l'envoi des objets perdus 14xxxxx5. Je tiens à préciser comme dans la description qu'il s'agit de mon téléphone cellulaie avec un étui de couleur rose ET D'UN CABLE GRIS METALLIQUE, D'UNE PRISE FRANCAISE BLANCHE et D'UN ADAPTATEUR. NOIR. Merci de bien me renvoyer l'ensemble des objets perdus qui ont été retrouvés. Cordialement, Sylviane V.

Wonderful service ! Thanks for your efforts and good service !

I received my wallet back and want to thank you for making this happen! This is great service. I’ll be flying AA again :).

We received the ring today and we want to thank everyone for their efforts.

Excellent and efficient service.i am truly grateful

Arrived when said it would, tracking worked well.

Excellent, efficient service. Very pleased my missing item was found and looking forward to it's return to me in the UK

To this point, service has been excellent! My lost item has been recovered and is already been shipped. Thank you for your prompt and efficient response.

Very good service

Thank you for contacting me.I look forward to receiving the package.

Thank you for this service. And thanks for finding my wallet!

Fantastic service in finding, reporting and returning my lost item...thank you

Terrific job on getting my items back to me!! Thanks SO much!

I am very impressed with American's lost-and-found service. I can only imagine how incredibly complex this process is - and it was successful.

Thank you Brett for locating my clothing and to all the staff that helped. It was greatly appreciated. Also, thank your housekeeping for the excellent cleaning job they do. Thank you again, Teri

I am very pleased with the process you have to retrieve items left on the plane. It's heartbreaking when you realize you have left your valuables on the plane, but I'm extremely grateful that you have set up a seamless process to recover and have items return. Thank you!

This process was very user friendly which means a lot. Again THANK YOU again E. I. Realty housekeeping for finding my lost items. Its a joy dealing with E. I. Realty.

very good service

Fantastic service all around!! Your process is very efficient and your staff who do extra to ensure the item gets back are first rate!! A huge "Thank You"to all those involved!!

So happy with the return process

Wow!! You can’t imagine the shock and the thrill when I received the email from you saying that you had found my Kindle on ny AA flight AND that you would send it to me via Fed Ex. Please share my appreciation with the entire AA team That found my property and turned it in. I really appreciate the honesty.Mary

Thanks, great job

Dear American, last week as I was coming through Charlotte ,I left my cellphone in the waiting area of a gate. A good person turned it in and within 3 days your lost and found department responded to my claim and is shipping the phone back to me now. I want you to know how grateful I am and I thank you very much. Also , please know I am very happy and satisfied with American. The equipment is always clean and new and the people are

Thank you for your assistance regarding this matter. I am totally satisfied with the entire process.

Oh, thank you, thank you, thank you! This necklace was a family heirloom, belonging to my mother, who passed away several years ago! I recieved it today! I can't thank you enough! Bless you all!

Thanks a million....I got my sun glass back . Your lost and found service is super.!!

Item came back to me at home so fast. Thank you very much. Great service you provide.

Great job by Embassy Syit

Received our jackets today. Thanks so much.

I would just like to thank you for finding my Kindle very much appreciated.

Thank you for a smooth

I was looking for my lost iPhone, and finally found it was with the United lost and found. I'm pretty impressed with the lady who was trying to contact me and afterwards without any delays mailed me the Iphone. I felt you have extremely professional as well courteous staff who have world class behaviors.Best Regards Arslan I.

Thank you so much for your prompt attention in Handling the lost of my cell phone and sending it as soon as possible. I have received it and was very happy Again Thank you.

thank you

Thank you for returning my iPad! I am so happy that you are doing this. Paula

I received my hat...Thank you sooooooo much!!!

Million thanks to Amtrak staff !! The chargerback system works so efficienty. Within 24 hours from the time I filled the lost items report,I have been e-mailed that my suitcase is found and in 3 days it has been delivered to my address.Amazing personnel...Amazing system..

Thank you so much for protecting my phone and information. You saved me about $1,500! I would have had to buy a new phone and I would have lost all my information. You all basically saved my financial life! American Airline Rocks!!!!

Thank-you, received my earbuds that were left behind today.

Thank you so much for tracking me down

Thanks so much for the expedient service! It was great to have my items found so quickly and it's completely fair to pay to have them shipped since it was my mistake to forget them under the seat. I am very satisfied with the overall experience!

I have received it yesterday. I would really appreciate for your quick arrangement. What a great service.

Great service. Thank you!

Thank you very much for the great service

Received my lost item quick. Great online service! Thank you

thank you for your profesionalismo, kindness and kindneess

Great updates and status tracking. Kudos to the United agent in Atlanta for working with me!

I look forward to receiving my hat. Thank you

thank you for your fast service and help in this matter.

Thanks

Thank you so much for reporting this lost

Thank you very much. Great service. Item returned

They were very friendly and willing to assist with my issue wiyhout hesitation

Many thanks for your amazing and appropriate action in identifying and arranging action in retrieving, identifying and arranging my wayward Apple phone yesterday. Bravo!

So appreciate being promptly contacted and informed my e-reader had been found—Fedex were here the next day—great customer care, thank you, Air Canada

thanks, okay awaiting shipmentVK

Very grateful that my iPad was found and has made its way home to me. Thank you!

I just wanted to say thank you SO MUCH for your prompt attention and response to my missing item claim. It was so much faster than I even expected and a super easy way to file a claim and stay notified. Thanks so much to the honest employee that found my iPad and turned it in!! I appreciate it very much.

Thank you so much and to the individual who found and turned over my wallet to Lost

Service is beyond expectation

I just want to thank you so very much for finding my passport and sending it back to me.

I would like to thank all the people who have searched for my PC and finally find it! Although my friends told me that it would be almost hopeless if it was not found within a few days, a UNITED staff at Narita encourage me of waiting for good news as the UNITED has a well organized system for finding lost stuff. I now recognize that he was right. Thank you so much!!

Amazing and helpful service

American Airlines did a marvelous work in finding the lost item within 2 days!!

Thank you for your prompt and expert response. I look forward to getting my .license returned.

You did it! You found my special flyrod. You saved my life. Thank you so much.

I just got my phone that I lost at LAX! I just want to thank your lost and found employees for their effort to contact me to let me know they had my phone!!!! They are amazing!!! Thank you!

I didn't catch the sales rep's name that helped me today. I want very much to let you know he was very professional, kind, understanding and helpful. Even though my initial report was not in the system, he went out of his way to locate my Kindle. He found it and it's being sent. Hang on to this employee!!

I think it is totally awsome that you look for folks lost items and return them. Above and beyond.

I received the 3 shirts left at Ocean Enclave today. Thanks!

Received the items today. Thank you.

Thank you so much for this service, I really didn’t think I would ever get back my IPad , it is an expensive item, I thank you EVER SO MUCH! Your system does work!!!