What can we say - people love
Chargerback Lost & Found software!

Thank you so much for your help in finding and returning our left jackets while we were your guests. Want to thank you for your honest workers who found them and put them in lost and found. So nice to know your high standards for all your employees are carried out.

Received my lost wallet today. I am so thankful for your help in getting it back to me. Best regards.

I’m very pleased with this service

Great service! Well done!

Everyone involved was so helpful, especially the lovely person at the DC lost and found office. Thank you!!

Thank you for the fast and prompt customer service!!

Thank you so much for finding my ipad. If this was lost forever, it would have been the second one I lost while travelling. I guess I have to be more careful! Thanks a million.

Greatly appreciate your staff efforts to find my missing item

So glad you found my switch! I really appreciate the woman’s excitement. Excellent work!

I received my lost AirPods in the mail within a matter of days, quicker than anticipated. In addition to that the final cost was roughly $15 less than estimated. Thank you so much!

The customer service rep who called me was very helpful. I am so happy to get my phone back!

Thank you so much for finding my husband's phone! I know that was difficult with all the folks coming through Phoenix!

Thank you for being so efficient & getting my bag returned so quickly! I appreciate it! Regards from the US side of Lake Ontario”

THANK YOU SO MUCH!!!

I thank all of you dearly! God's Blessings

Good worker

I never experienced such a kind, patient and polite gentleman (James Morales) in any lost and found departments. If everyone could learn to be kind like him, this world would be a much better place. Thank you so much! James. Thank you so much for AA to have employee like him!

I'm very impressed. Thank you!

Young lady was just wonderful!! Very helpful, she was quick knew exactly what to do!! I was very grateful for her help!! I couldn’t sleep last night knowing that I forgot my clothes in the dresser! Thank you again! Everyone at this resort was just wonderful!! We had an amazing time there!!

I’m SO very grateful to United staff for finding my beloved Kindle and arranging for it to be mailed to me. We returned from Maui late night last Thursday and I have been down with COVID ever since so did not answer phone calls, but I thank you from the bottom of my heart! Judy A.

Excellent service and follow-up.

Appreciate the contacts …. Thx much.

My lost & found package arrived today. Thank you for responding so promptly. Blaine H.

I was very skeptical of ever finding the bag once we left the airport. We spoke to baggage personnel but they were not helpful other than giving us the website to open a case. I am now forever grateful for your effort in finding this item so quickly.

Your process to report a lost item and the communication with me to follow up has been fabulous. Thank you for managing the shipping and handling to get my item back to me.

Received my lost kindle. This process worked great! Thanks.,

Thank you. I received my lost item today.

Thank you to Wayne for his professionalism, care and assistance with helping to reunite me with my lost item. I appreciated his follow-up and updates throughout the process. I received timely updates, quick recovery and delivery of my item. Thank you!

Thank you to Denise and the Omni staff who located my medicine and acted so quickly! Such amazing customer service helping correct my mistake. Very much appreciated

I was extremely pleased with the way my lost item (prescription glasses -Report ID: 48285202) was handled. The woman at the front desk was professional and quickly expedited my request by locating my glasses and starting the return process.

I just checked out and realized when I was in the airport that I had left my Nintendo switch in my room and when I called I spoke with a gentleman and I apologize for not remembering his name but he was amazing and called me within 15 minutes to tell me they had found what I lost and that they were going to send it to me as soon as I filled out the shipping information which I did and thank you so much and it was October 6 a Tuesday around 3 o'clock in the afternoon so whomever was working in Lost and Found then thank you so much!

In the many years I have travelled I have never had an airline proactively contact me for a lost item. I didn’t know it had fallen out of my bag. United lost a bag with precious things that were never found about 12 years ago and believe me this incident totally makes up for that. Thank you SO much! Losing the content on those USB sticks would have been a disaster, they were irreplaceable. Thank you!

I am so impressed! I was lucky to have the ear pods and case with my name and phone number! But United was honest in returning it to me!!! I have yet to receive the pods but I will track now. Thank you for this service!

Excellent service. Received the package today. Thank you much.

Was able to get my lost item back within a few days. Left it on the plane and american found it the next day, and chargerback had it shipped the day after that. Thank you!

I was assisted by 'Amya Standard' really appreciated the prompt and courteous responses she offered and positive energy she gave ( which may have y been merely the prescribed way to respond) which encouraged a guarded optimism which was subsequently rewarded.

Thank you for your quick response in sending my dress back. I was worried something was going to happen to it. I will let you know once I receive my dress. Thank you again!

Appreciate your efforts in returning my Loss Company ID card and now sending it to me! Great job folks, great employees We have at AS!

Big thanks to Officer Lyons for going the extra mile and taking such good care of our lost item. Much appreciated and we will surely visit the Golden Nugget again. Alan

I really appreciate everything that you guys have done above and beyond thank you all for all your support in my family appreciate

I am very appreciative of the service offered. The process was straightforward and easy to follow, and I was impressed with the speed of the response. Thank you for your excellent support.

Great Job! My Item was recovered in one day!

I received my items. Thank you so much.

Hooray…!!!!! Thank you so much…. I received my (4) items in today’s mail delivered to my front door. It took less than 1 week… I very much appreciate all you did to make this happen…we leave for another trip soon and I am so relieved you returned my clothes so promptly. Kind regards, Lawrence B.

You were great thank you for calling quickly

Received, thanks for your help

Thank ypu so much. I really appreciate getting my kindle back.

Thank you!

Thank you all so much for recovering my lost jewelry, getting it back in a timely manner, and frequent updates. I can't express my gratitude!

We stayed at the hotel a few weeks ago and my daughter left her special jelly cat and was devastated. This process was so easy and I’m so thankful you had it saved! Thank you so much!

Thank you to the entire staff that assisted in getting this spinal stimulator charger back to me. The effort is greatly appreciated.

Thank you so very much for finding my kindle. Great job!

Yvonne took great care of me as did the security gentlemen she had help me. Thank you for being such a great organization.

My passport fell out of my carry-on at the United terminal at Dulles-it was quickly found and turned into you. I recieved it a week later. Thank you so much for this rapid service! Rick

I thought this process worked well. Daily updates and the request for more information helped find it.

Just wanted to say thank you to the staff and team for recovering my ipad and sending it back to me as quickly as you did. I can't say enough about the ease of use of the lost and found process and the application. Thanks again to all.

I am so glad my item was found/returned. This system was great and very helpful I love NYC!