What can we say - people love
Chargerback Lost & Found software!

I was so grateful to work with Skye from Okemo Mountain Resort! She found my iPad and swiftly began processing a return to me. She was so wonderful to work with! What a kind soul-so helpful and caring!

Thank you very much for your excellent service.

I'm very pleased my item was found and look forward to receiving it. While then process time was unexpectedly lengthy, it was simple and painless. Thank you very much.

What a superb service. Thank you. Sorry for being such a nuisance. Ilene M.

Thanks American Airlines for finding my lost wallet. I thought it was a long shot that it would be found or that someone would be honest enough to turn it in if they found it. Appreciate all the prompt, precise communication throughout the claim process. it was easy to do and very user friendly. I received my lost item quicker than expected. Thanks again!

Thank you for attending to the search and delivery of my wallet

Thank you to employees you have working for you that found my earrings great place to stay

Thank you so much for being quick to respond. And finding my item. Really appreciate it. I had my ID and CCs .

thanks for all your help!

THANK YOU SO MUCH ! I cannot fully express how grateful I am! I truly appreciate the efforts of the team at Amtrak. i wish I knew everyone's name. I can recognize "Desiree" in Customer Relations. She worked my chat session and facilitated the addition of a photograph to my lost item request. The bag was returned to me today. Amtrak you literally saved the day!

THANK YOU SO MUCH. I cannot fully express h

Thank you guys gor putting in the time to find my things. I really appreciate it.

Thank you to the several AA colleagues that worked to log in, track and link up to be able to return my phone I left in an AA lounge in Charlotte Christmas Eve day. So appreciate everyone’s efforts from the lounge to the list and found folks. Many thanks.

Ten stars for outstanding effort locating our lost item (Amazon PaperWhite e-reader). We were stupid for leaving it onboard; you folks are heros for locating, preserving, and then shipping it back to us. Kudos!!!

Americans airlines informed me that they found my lost passport in a timely manner and emailed me to see how I wanted to obtain it. It was very fast and professional.

I found this to be a wonderful service

Such a pleasant experience. I realized my daughter’s passport was missing a month after her arrival in the US. We were so happy to learn that American Airlines founded and kept it safe. Thank you for returning our item. It would’ve been a headache to get a new one.

Received my bag today (Jan 15) that I accidentally failed to retrieve at Miami Royal Caribbean's baggage claim om Jan 11. Thanks for the quick return.

Thank you for staying in touch and letting me know that my bag is being returned. I look forward to receiving it.

Sending this again as I entered my email wrong! Thank you for finding my item, I am most impressed with the service. I really appreciated the regular progress updates, and the speedy delivery when the item was found. Thanks team :)

I am very impressed with your service! From the moment I lodged the enquiry I was regularly updated with emails as to the progress, and appreciated that I could update the details if required. I was delighted that you found my item, and the delivery was very quick! Thanks team :)

I am so pleased. Wish I could provide a stellar review. Thanks so much.

Mr. Brown was more than just helpful - he was amazing! I could not have asked for anyone better to assist in finding my grandson's duffle bag! Please give to him a gold star for his fantastic service! Thank you very much!

Thank you so much for all your help! It was greatly appreciated.

Thanks a ton.

So far very pleased with the progress of having my CPAP machine found, packaged and hopefully on its way. Thank you!

I don't know the staff member's name who helped me with the missing iPhone, but he was GREAT! So helpful and calming! He reassured me that it would be sent my way ASAP. He made my day. Thank you Sir!

It was a lifesaving experience to get my MacbookAir returned to me after leaving it in the seat on an international flight. Thank you AA and Chargerback for your fast and straight forward response. Sarah Horton

I can't believe I was notified within a week that my lost wallet was found. I am soooooo happy and relieved.

I am humbled and appreciative. As an investigator I don't usually forget or lose things. And I was not hired by westjet to do integrity check LOL .. I can certainly speak volumes of the whole flight.Crew and westjet operations BEING VERY ORGANIZED PROFESSIONAL. AND THE LIGHTER SIDE OF THE HOSPITALITY BEING GENUINE AND KIND. Bless you all and see you next week on my next flight...xo

Excellent service. Is there anyway to know if my item was found in the gate area or on the plane?

We have received today our lost item from Dec. 30/2025 room 1027. Thank you so much for returning it to us. Very appreciated. Thank you very much.

Thank you so much for making the process so easy and for the quick response. the shipment went out within 24 hours. Thank you so very much

My lost item arrived at my house yesterday. Thank you very much.

Amazing you found them. Thank you so much.

Lorena at American Airlines at JFK was an absolute angel at helping me through the process to get my suitcase back. She called, sent me a link to file the claim, called back to let me know she had received the claim, sent me the link for payment, called back to let me know she had received payment, prepared the item for shipping and called back to give me the tracking number. I told her what a blessing she was and she said, “I love my job and love helping people recover their lost items”. It is rare to have an employee as dedicated and caring as Lorena and she should be commended! She followed up and communicated with me at every step! Thank you, Lorena!!!!!!

Thank you so much for your customer service, particularly Alexis Gonzalez-Jordynn. She reached out by email and phone to let me know that they located my device and even did a quick walk through the warehouse to see if came in already. She was so patient and answered all my questions. I also appreciate the lost item recovery process, from the website reporting my lost item to the tracking updates throughout. Mary Anne

Thankyou.

Greatly appreciate the easy to understand, straightforward process to recover a lost item - and the prompt and continuous updates were an added bonus. Kudos and many thanks.

Thank you for your fast response

So thankful for your diligence. The person who called to help get our ipad back was delightful! Thank you!

Professional service and efficient recovery of my lost item.

Lost phone on a flight, was found within the same day. Received call from WJ flight attendant saying they found the phone, was given to a WJ agent who arranged to have it shipped back. Very appreciative to the WJ team for their professionalism and making sure we got the phone back. Thank you!

I was helped by 2 guys, Brian and I can not remember his name, and they were so helpful and professional and guided me on what to do. My problem was resolved in no time, nice and easy! A job well done you two!!! Thank you! Elen C.

thank you

Lost my iPad and American Airlines located it based on my description and FedEx back to me safe and sound. Thank you so much as it was crazy traveling with a two-year-old for the holiday holidays.

Thank you for contacting me when my Kindle was found. I’m grateful to have it returned to me and impressed by your communications and follow thru in order to ship it to my home. This is excellent customer service. Sincerely, Sheryl C.

The process went unexpectedly well and I appreciate it. Thank you

Excellent service

Thank you so much for locating my luggage. You're hard work is appreciated.

I am very impressed with the speed and quality of communication on my found item and I look forward to receiving it.

A Christmas Miracle…flying from EWR to FLL Xmas morning & my son dropped his wallet getting out of the car. We reported it to 2 young men from security. Couldn’t have been any nicer. Right before taking off we got a call that the wallet had been found by a delta employee who gave it to someone at united. Something like that. That walled passed thru many hands & all were good people to have returned the wallet & with everything in tact. Christmas money and all. Can’t say thank you enough to all those involved that got the wallet back to us. Much appreciation!

Hey well done. My work cell phone was found and returned. Very easy process too.

The whole process of recovering my lost item went smoothly and easily. Much appreciated

Would have preferred a phone call or a text to contact a person, it would have been helpful because then I would have been given the chance to come in person and retrieve it, either way I'm super grateful for the notification and the timely manner and effort by the staff.

Very fast responds once I was able to talk to real person. Thanks George, Travis, and Isabell.

Great job locating my ipad and getting it returned. Thanks very much.

So happy with this service!

Very appreciative to get my luggage back in a sufficient time manner. Thank you. And I would recommend their services.

Tnx

Thank you for an effective process and helping to find my missing device. Appreciate it.

Thank you so much. We had given up on ever finding the phone but you didn’t. It brought a Merry Christmas. Thanks again.

I am very thankful for the timely and efficient way that my lost and found I was found, recovered on my behalf, and is currently being shipped to me by FedEx. This is above and beyond, and although I did believe that it would be found my family had told me to cancel my credit cards. I however had faith that they would be found!! And Sure enough on Christmas Day.. we were notified of… as my son put it.. “ The Christmas miracle!” I do for American most of the time and this just reinforces my belief in the Airline and its worth! Many thanks, Donna

Thank you, thank you, awesome job. Everything came back intact and as was. Mike

Thank you very much for recovering my phone,. You provide an excellent service for those who are careless. Ttres bien fait, merci.

Amazing customer service! Extremely helpful and I appreciate their urgency to find my items and mail them back to me. Merry Christmas!

Returned in a timely manner