excellent service by LaDonna Douglas and the kind lady who shipped my lost item on Sat morning, thank you!
-Rene H.
A passenger of United Airlines - 1/25/2020

AA very good about locating
-Eddie B.
A passenger of American Airlines - 1/25/2020

Thank you so much for your assistance. I am impressed by the diligent service and the flawless execution of the retrieval of my wallet. Thank you again for relieving me of this headache. Sincerely frequent-flyer Fxxxxxx
-Suzanne B.
A passenger of American Airlines - 1/24/2020

Bag has been delivered! Thx Everything went great
-Laur S.
A guest of Holiday Inn Club Vacations Cape Canaveral Beach Resort - 1/24/2020

Very helpful and friendly phone contact Air Canada Newark who told us our phone was found.
-eric M.
A passenger of Air Canada - 1/24/2020

Thank you so much for sending the c-pap cord to me. I'll sleep so much better tonight because of your efforts for me.
-Clark D H.
A guest of Comfort Inn Paducah - 1/23/2020

Great Job ...took more than 30 days but super happy to have passport returned!! sincere thank you
-claudia O.
A passenger of American Airlines - 1/23/2020

This was an easy process...I’ve dealt with customer service and they directed me to the right department in New York...and the young man truly helped me out and truly expedite the process for me...great service in all channels I had to go through
-William Calvin Jefferson J.
A passenger of Amtrak - 1/23/2020

You guys are the best!!!!!!!!!Thank you so much!
-ANNIE L R.
A passenger of Carnival Cruise Line - 1/23/2020

Amazing service. Had options when I could get my wallet fast track or cheaper pricing.
-kristopher H.
A passenger of American Airlines - 1/23/2020

Thank you
-Jeannine P.
A passenger of American Airlines - 1/23/2020

The service was second to none and absolutely professional. It took 4 hours from losing my bag, to receiving a call from chargerback to notify that my bag had been found. Outstanding work Chargerback and their you for a delightful customer experience!
-Gerald C.
A passenger of Amtrak - 1/23/2020

Excellent customer service on lost item. I was advised of the status for several days after reporting as they processed my request. The item, a set of hearing aids costing $3,000, was ultimately found and shipped back.
-Robert J.
A passenger of American Airlines - 1/22/2020

Thank you so very much!!!!
-Danielle B.
A passenger of United Airlines - 1/22/2020

I left my laptop on the Amtrak 2155 on Wed Jan 15. After realizing the situation, I immediately filed a report but held out no hope. Within 36 hours, I received an email informing me that my laptop had been found and I made arrangements to have it shipped to my home. The service and the speed of the response were most impressive. Thank you very much.
-Paul M.
A passenger of Amtrak - 1/22/2020

I am very pleased with the fast and efficient service I have received concerning the return of my Kindle. I left it behind at the Old Faithful Snow Lodge. Both people I spoke to on the phone were wonderful! Wanda at the front desk at the Snow Lodge and Sarah at Yellowstone Lost
-Neva R.
A guest of Yellowstone National Park Lodges - 1/22/2020

Thank you very much . I received my lost item today. I t was an excellent service.$ days from missing it to get it back. Kind regards. I'll choose your airline again. Definitely
-Petra W.
A passenger of United Airlines - 1/22/2020

Corinne (sp) was professional and helpful.
-Treva B.
A guest of Lost and Found Venetian Palazzo Resort and Sands Expo - 1/22/2020

Thank you for your prompt and excellent service in getting my list item returned to me
-Diana P.
A passenger of Air Canada - 1/21/2020

Thanks for you assistance. USPS has informed me my package will arrive before 8pm on Thursday 1/23/2020.
-John J. P.
A guest of Mirage - 1/21/2020

I am so impressed with United Airlines and their very efficient system (which includes using you) for returning items forgotten on one of their airplanes. Bravo!
-Marna C.
A passenger of United Airlines - 1/21/2020

Thank you so much! Both my necklaces and their bag have arrived at my home. This lost and found system is great!
-Cynthia J.
A passenger of Princess Cruise Lines Ltd - 1/21/2020

The Amtack service was exceptional! Reggie
-Wayne O. D.
A passenger of Amtrak - 1/21/2020

Package received. My iPad is just fine, no damage even from its journeys. Thank you for your lost and found service !
-Anita
A passenger of American Airlines - 1/21/2020

I just received my lost iPad via FedEx and cannot thank you enough. This was my fathers who just passed away and it was very valuable to me. I left it on the plane after my flight and your team was able to track it down via my lost item request, and return it to me. Thank you, thank you, THANK YOU!
-John B.
A passenger of American Airlines - 1/21/2020

Thank you for taking the time and effort to find my journal. You must have tens of thousands of items left own your airplanes every year. I appreciate that you have systems which allow the recovery of my personal items.
-David S.
A passenger of American Airlines - 1/21/2020

Thank you so much for finding my ipad! It had a lot of special pix on it. Very kind of you all! Thanks again!
-Betty K.
A passenger of American Airlines - 1/21/2020

ThankyouMy computer has now been returned to me.Thanks to AC baggage at YHZ-and to Travis from there who called me promptly
-Don T.
A passenger of Air Canada - 1/21/2020

Thank you for finding my iPad so quickly. I thought I lost it not to be seen again but the employees at Hawaiian Airlines came through. Thank you all!
-Jerry I.
A passenger of Hawaiian Airlines Account - 1/21/2020

Glad you found my phone. Will really appreciate getting it back. Thank you very much. Lane E.
-Lane E.
A passenger of American Airlines - 1/20/2020

THANK YOU!!!!!!! I used to work for Continental Airlines and took an early out. I am thankful to know that we still have honest, hardworking employees at United. I am SO grateful!!!!!
-Ann E.
A passenger of United Airlines - 1/20/2020

Excelente trabajo
-Silas M Q.
A passenger of United Airlines - 1/20/2020

I do not know who created this business process--but whoever did and implemented it at United for lost items is BRILLIANT !!! The responsiveness and concern for customers is exceptional. Thank you.
-Fred G.
A passenger of United Airlines - 1/19/2020

The shirt has been returned to me.Thank you very much.
-Madelyn G.
A guest of Ojai Valley Inn - 1/17/2020

Just received my IPhone back from the Great Escape park in NY. I can’t believe that the phone still works! I only wish that I could find out where the phone was located when it was found by park employees.
-Michael W.
A guest of Great Escape - 1/17/2020

Exceedingly efficient and understanding. Thank you!
-Giampaolo R.
A passenger of American Airlines - 1/16/2020

Thank you for finding and calling me about my headphones. Great job on the part of the flight attendant and your lost
-Steven L.
A passenger of American Airlines - 1/16/2020

Thank you SO MUCH!!! I am so appreciative of the quick action on your part to reunite me with my lost items. Unbelievable service. Can’t thank you enough!
-Emily G.
A passenger of American Airlines - 1/15/2020

Awesome experience, i am so grateful for you such efficient service. Thank you
-Sudip C.
A passenger of United Airlines - 1/15/2020

Great service as I never thought I'd get my phone back!
-Patricia H.
A passenger of United Airlines - 1/15/2020

What a fantastic experience. Sheer panic of losing a work device replaced by a feeling of calm less than a day after losing it. Many thanks to this service, it’s a life saver!
-Henry D.
A passenger of American Airlines - 1/15/2020

Thanks for continuing to look for my Kindle! I reported it lost in November and just received notice it was found!!
-Cathie R.
A passenger of American Airlines - 1/15/2020

Good
-Mike B.
A guest of Ballys Las Vegas - 1/15/2020

Amazing service...Mike at Boston Amtrak station wonderfully helpfulMany thanks
-Barbara A.
A passenger of Amtrak - 1/15/2020

Hey! VERY VERY thankful to have my item on its way! So thank you for accomplishing that. It would have been EXTREMELY helpful to have someone you could speak to who manned this lost and found. I was able to talk with the people in the terminal E lost and found and they were amazing and looked through the whole lost and found for the phone...but it was tough to not have a way to do the same at this one.
-Sara L.
A passenger of American Airlines - 1/14/2020

you guys are very good, fast reply, fast comments and fast action.
-Renato G.
A passenger of United Airlines - 1/14/2020

I just want to thank you for actually connecting me back with my Kindle. I appreciate your customer service!
-andrea G.
A passenger of American Airlines - 1/13/2020

Don Smith, security at Great Wolf Lodge in Grapevine, Tx was very professional, prompt and caring about my issue. 5 stars!Thanks
-Jocelynne B.
A guest of Great Wolf Lodge Grapevine TX - 1/13/2020

THANK YOU! THANK YOU! THANK YOU!
-Bruce B.
A passenger of American Airlines - 1/13/2020

Your company is great to work with. Very quick responses. Thank you!
-Vanessa P.
A guest of Dollywood DreamMore Resort - 1/12/2020

Thanks for finding my item and returning it. A good reason to ride Amtrak.
-ERIC S.
A passenger of Amtrak - 1/12/2020

Have received my package...was exactly what I asked you to send. Thank you so very much! We sure enjoyed our stay ! Sorry to put you through so much trouble.! Good housekeeping staff...give that girl a bonus for her honesty!
-Jill M.
A guest of Harrahs Cherokee Resort - 1/12/2020

Thank you so much to the young lady at the hotel that answered my call. She was expeditious in finding my lost item and returning my call with a smile in her voice. She instructed me on chargerback and I received my item in a couple of days.
-Donna L.
A guest of Wingate by Wyndham Bentonville - 1/12/2020

Amazing I got my wallet back! Fantastic service and so appreciated!!
-Lauren H.
A passenger of American Airlines - 1/11/2020

Thank you so very much for finding my card holder with my vital identification cards and making arrangements to have them returned to me.
-Daniel J M.
A passenger of American Airlines - 1/11/2020

Thank you Air Canada,
-Sreenivas P.
A passenger of Air Canada - 1/10/2020

Excellent service, cannot believe how quickly the lost passport was found on the plane and how soon I got to know that it was found.Also the return process seems to be working swiftly.
-Eemil H.
A passenger of American Airlines - 1/10/2020

Thank You so much for your response to my email, YOUR job is very important to us seeking help with lost items...Thank You again DEBBE
-DEBORAH GODIN C.
A passenger of Carnival Cruise Line - 1/10/2020

Good job you found it!!!! Thank you.
-Susan A.
A passenger of United Airlines - 1/10/2020

Ringrazio tutto lo staff di MSC crociere da Napoli a Miami siete perfetti e precisi x la vostra cortesia e professionalita' il personale d'effetto ci rivedremo alla prossima crociera che sarà' il 22 ottobre 2020 grazie meritate 10
-Agnello A.
A passenger of MSC Cruises USA - 1/10/2020

Thank you so much for finding my tablet. The Chargerback system is great. I appreciate all the helpful American Airlines personnel that helped me!
-Janis V.
A passenger of American Airlines - 1/9/2020

Please tell Emma thank you for letting me know that she found my jacket when I asked her about it over the phone today. Thank you for getting in the mail right away. I will let you know when I receive it. Thank you again
-Debbie E.
A guest of South Point Casino - 1/9/2020

Thank you so much, Joan and your other two colleagues who manage lost-and-found items for American Airlines passengers! I was utterly amazed when I received your 12-27-19 voicemail on my university phone system after campus re-opened this week. You and your colleagues are amazing and I am very, very grateful!! Thank you, thank you!!
-Jennifer E S.
A passenger of American Airlines - 1/9/2020

Great work and professionalism! Thank you!
-Marcelo B.
A passenger of American Airlines - 1/9/2020

Excellent service; greatly appreciated. Item lost returned unda
-John H.
A passenger of American Airlines - 1/9/2020

I received my lost bag today. Everything inside is safe and sound. Thank you very much for your prompt responding. Happy New Year to you and your family
-Mary Teresa A.
A passenger of Louis Armstrong New Orleans International Airport - 1/9/2020

Awesome job everyone. Thank you. My mom become very sick two weeks ago and I took over her affairs last week. Most of the details I recorded are on that computer, which was not backed up. Thank you again.
-Jason P.
A passenger of American Airlines - 1/8/2020

Thanks for your help
-William B.
A passenger of Air Canada - 1/8/2020

Amazing service and honesty for having the time and effort to look for my lost item. Thank you so much
-Hiba A.
A guest of Great Wolf Lodge Niagara Falls - 1/8/2020

You guys are awesome!I was a little frustrated when I left my small bag containing my Kindle and glasses on the plane. I wasn’t able to call anyone once I discovered it missing. So I filled out a lost and found report. I thought that would be the end of it.Well it wasn’t . You guys contacted me a week later with the great news you found it. I received it in the mail today. I am so grateful. Thanks againYour system worked wonderfully!
-Susan P.
A passenger of American Airlines - 1/8/2020

I am very pleased that my kindle that I left on the plane on my return flight was found within a week and returned to me my mail shortly thereafter. Thank you for your excellent service!
-Sean K.
A passenger of American Airlines - 1/8/2020

Thank you very much West Jet!!! It would have been an even more expensive holiday trip had we not been able to find our winter jackets. My daughter was quite disappointed to think she would not have her jacket back. And mine was a very expensive jacket to replace.
-Melanie M.
A passenger of WestJet - 1/8/2020

Huge thank you for your efforts mailing me my passport. Sincerely, Dennis
-Dennis D.
A passenger of United Airlines - 1/7/2020

Thank you so much for the excellent service. I am blind and use a digital recorder in my everyday life to help me with important notes, numbers and reminders. During my recent stay at Mandalay Bay, I accidently left it in the room. I made a claim with your lost and found department and within a few days, had the recorder, along with my important notes, back in my possession. What a relief. Again, thanks.
-Steve W.
A guest of Mandalay Bay Delano Lost and Found Dept - 1/7/2020

Thank you for your suuport. The operator over the phone was so supportive. I really appreciate that.
-TOMOMI S.
A passenger of American Airlines - 1/7/2020

Great service and online system. Easy to fill and great communication through e-mails. Thanks!
-Francis L.
A guest of JAY PEAK RESORT INC - 1/7/2020

I would like to thank you , especially the person at south station in Boston.
-Kevin A A.
A passenger of Amtrak - 1/7/2020

I was quite happy with my experience. I had a question at one point but was unable to reply directly, I had to find the reply email address at the bottom. I'd suggest this information would be more evident in the main body of the email.
-Keith H.
A passenger of WestJet - 1/7/2020

Grateful for the ease of the process and for getting my hat back ... assuming they found the right one! Thank you.
-George M.
A guest of Great Wolf Lodge  - 1/7/2020

Appreciate that this was at the lost and found. Thank you
-Alicia S.
A guest of Hilton Anaheim - 1/7/2020

Thanks for a fast and effective handling of this request.
-sylvain G.
A passenger of Air Canada - 1/7/2020

Thanks a million for returning our son's cellphone. It arrived today to one relieved teenager! Please extend our appreciation to the honest room steward who so kindly turned it in, as well as your department for being so understanding
-Lee
A guest of Lost and Found Venetian Palazzo Resort and Sands Expo - 1/6/2020

Awesome
-Gilda M.
A guest of Lost and Found Venetian Palazzo Resort and Sands Expo - 1/6/2020

Thank you so much for returning my items! I have been flying on American for over 20 years and will always be a loyal customer. I was so upset that I left these new items on the plane...and just hoped that I would get them back- and I did!!!! So awesome and so much appreciation. Thank you!!!!! Megan
-Megan E.
A passenger of American Airlines - 1/6/2020

Found the IPhone we left on plane and contacted us 12 hours later to communicate this; and shipped the item the next day!!Outstanding results and really appreciate of the timely communications.Thank you!!
-Tom S.
A passenger of American Airlines - 1/6/2020

The service was amazing. I’m so glad you guys contacted me to let me know.
-Anay S.
A passenger of United Airlines - 1/6/2020

Thanks for your help and quick response.
-Lani S.
A guest of Seminole Hard Rock Tampa - 1/6/2020

I cannot thank you enough for finding and returning my purse to me!!!!! I got it back the very next day with everything perfectly in place. I am so grateful for United and their Lost and Found team for working so hard to get it back to me! I wish I knew the man's name who helped me on the phone as he was incredible! So kind and professional and an absolute delight helping me!! Thank you so much!
-Jessica S.
A passenger of United Airlines - 1/6/2020

Recived my iPad today. Thank You
-Carol D.
A passenger of Carnival Cruise Line - 1/4/2020

Thank you so much for finding and returning my wallet, the process worked great!
-Carol B.
A passenger of American Airlines - 1/4/2020

Received in excellent condition. Great service. Thank you.
-Nora D.
A passenger of WestJet - 1/4/2020

Thank you very much for your prompt response / action . I appreciated your very professional response. Thank ls
-Ben C.
A guest of Paris Las Vegas - 1/3/2020

A thousand thanks for your diligence in searching for and finding my phone. Can't thank you enough.
-Martin S.
A passenger of United Airlines - 1/3/2020

Couldnt be any better...THANK YOU!!!
-Norbert B.
A passenger of Cincinnati/NKY Int'l Airport (CVG) KCAB - 1/3/2020

ParcelArrived on time, delivery lady was excellent. Thank you!
-Pam F.
A passenger of Air Canada - 1/3/2020

Thank you so much for your prompt and professional service. Very much appreciated. We will continue to fly American!
-Gary E.
A passenger of American Airlines - 1/3/2020

I really appreciate the wonderful service I received.. thank you very much!
-Debbie S.
A passenger of American Airlines - 1/3/2020

Thank you for locating and shipping my device!
-Martha F.
A passenger of United Airlines - 1/2/2020

Thank you so much for reuniting me with my Kindle! I'm really impressed that the system worked, I was mostly resigned to replacing the item. Thanks again!
-Larry M.
A passenger of American Airlines - 1/2/2020

Thanks so much for sending my makeup . Got it Monday!
-Carolyn S.
A guest of Harrahs Cherokee Resort - 1/1/2020

Yesterday, I lost an item, so, I called the lost and found at TSA JFK, NY airport. The guy ( Pan ), who helped me out with this matter was very nice and efficient. I would like to thank all this bureau which helped me with efficiency!Kind regards,Keti S.
-Keti S.
A passenger of American Airlines - 12/31/2019

We were so impressed with the efficiency and ease of getting our I-pad back. We had a lost iPad on another airline and it was found but never returned. Thank you so much.
-Jamie D.
A passenger of American Airlines - 12/31/2019

Thank you !! Appreciate all your help getting my kindle returned!!! Happy New Year!!
-Anne K.
A passenger of United Airlines - 12/31/2019

Thank you to your cleaning crew for realizing that my folder of papers was something of value and not just throwing it out. And thanks for your prompt response to my lost and found claim. And then also for having such an efficient process for getting my folder back to me. I am impressed by all this customer service. Thank you.
-Kathryn A. A.
A passenger of American Airlines - 12/30/2019

You have been very helpful. We came home on Dec. 31st. and found the I-pad has been arrived. We thank you for your help to locating it. and sent it back.
-sheryl S.
A passenger of Amtrak - 12/30/2019

Amazing staff in the Dallas Lost and Found! Returned my calls timely and received my phone without an issue.
-Gina C.
A passenger of American Airlines - 12/30/2019

Steve was extremely helpful in locating my lost item and explaining the return process to me. I appreciate his assistance with my return and his promptness in returning my item to me. I was afraid it was lost forever but he came to the rescue! Once I described my package, he located it right away. Could not ask for better customer service. Keep up the great work!!!
-Kathleen W.
A guest of Harrahs Cherokee Resort - 12/30/2019

Thank you for finding, returning and delivering purse.
-YOLANDA P.
A passenger of American Airlines - 12/30/2019

This is extraordinary service and much appreciated! I cannot begin to thank American enough!
-Joan B.
A passenger of American Airlines - 12/30/2019

Thanks very much!
-Patrick R.
A passenger of United Airlines - 12/29/2019

You’re awesome! Thank you
-Ibbott D.
A passenger of United Airlines - 12/29/2019

Thank you so very much
-Sharon R.
A passenger of Carnival Cruise Line - 12/29/2019

What a on the whole positive experience getting my work laptop back. I didn't have high hopes, but was very appreciative of the personal touches along the way that happened to let me know that while it might be a needle in a haystack of lost items, it was going to be looked for well. This included an email I received to an inquiry I made wanting to confirm that an update I made to the description was in fact received. Kudos to all the unnamed folks that helped return it to me.
-Daniel V.
A passenger of American Airlines - 12/29/2019

Lost and found dept was very efficient and reliable thank you. JoAnn was awesome!
-Marie B.
A passenger of United Airlines - 12/28/2019

I would like to thank Carnival and especially the cleaning staff of our stateroom
-Sandra J K.
A passenger of Carnival Cruise Line - 12/26/2019

Staff was prompt in response, and very helpful, was able to locate the laptop while I was on phone . She even shipped the item same day . Excellent 5 star service.
-Asif J.
A passenger of Cincinnati/NKY Int'l Airport (CVG) KCAB - 12/26/2019

Best customer serviceThank you
-Driss L.
A passenger of American Airlines - 12/26/2019

Appreciate much for all to find my ID in such short period. This is the best Christmas gift.
-Yutian L.
A passenger of American Airlines - 12/25/2019

I wish to thank Bruce White ( DFW) lost and found for going the extra mile to find my IPad and Shari Rodgers Tucson Res Manager for getting me in touch with Bruce White. KUDOS to both of them!!!
-Jim L.
A passenger of American Airlines - 12/25/2019

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