Excellent service however it would have been easier if a phone number was available ! Greatly appreciate the service & return !!
-Pamela F.
A passenger of Royal Caribbean International - 7/23/2026

I received my lost items. Thank you so much for founding them and making sure I got them back. God bless!
-Pamela G.
A passenger of American Airlines - 7/23/2026

The staff was very friendly and really helpful I lost my wallet and they gave me detail instructions for returning it. Ty so much!
-Johnnie W.
A passenger of Tampa International Airport  - 7/22/2026

Je tiens à remercier sincèrement toute l’équipe pour les efforts remarquables qu’elle a déployés afin de retrouver les deux tablettes Apple que mes enfants avaient perdues à l’aéroport de Toronto. Dès le début, le personnel s’est montré attentionné, professionnel et déterminé à nous aider. Grâce à leur excellent travail, nous avons pu récupérer nos tablettes, ce qui nous a énormément soulagés. Je suis extrêmement satisfait du service reçu. Un service exceptionnel, efficace et empreint de bienveillance. Merci encore à toute l’équipe pour votre dévouement. Je recommande vivement leurs services !
-Yimer P.
A passenger of Toronto Pearson - Greater Toronto Airports Authority (GTAA)  - 7/22/2026

Hello i thank ya’ll so very much for your support an amazing job for helping me finding my lost item God bless you all.
-Norma J J.
A passenger of Carnival Cruise Line - 7/22/2026

Grand Canyon RV park in conjunction with Chargerback has gone above and beyond in returning equipment I left behind.
-Charles H.
A guest of The Grand Canyon Railway and Hotel - 7/22/2026

Thank you so much and i truly appreciate your services . I got my phone back . Bless you guys
-Jassimran
A passenger of United Airlines - 7/22/2026

The woman I spoke with on 7/21/26 regarding my lost phone was just awesome and I wanted to let AA know what fantastic service she was to me. Kudos to Shannon!
-Chika J.
A passenger of American Airlines - 7/21/2026

Thank you for your promptness. I understand how crazy things are with delays, weather and smoke from all the fires. Bless you for taking care of this. Sincerely, Carol D.
-Carol D.
A passenger of United Airlines - 7/20/2026

I lost my passport, PR ID and my cash on a flight after staying up 24hrs in the airport due to cancellations and waiting in hopes on getting on a standby flight. By the grace of God I was able to get onto the flight and I was sitting in 4E.. due to the conditions of everything I got up and left it on the plane. Stressed is an understatement, all I could do was cry, I’ve probably cried 1/4 of a regular sized pool in the past two days. Even though I just wanted to sit here and cry my eyes out, I was calling PVD and CLT on different phone numbers, talking to different people trying to get information and I felt hopeless. Until I called today and the lady who found my purse is literally an angel. When she said they found it, tears filled up my eyes on how grateful I am. God bless her and the staff members who returned my stuff.
-Ashantae
A passenger of American Airlines - 7/20/2026

Greatly appreciate the kind MTA rep on 511, as well as the other good folks who recovered my wallet.
-Dana I.
A passenger of MTA NYCT Lost and Found - 7/20/2026

Excellent service. Above and beyond my expectations!
-Pierre L.
A passenger of United Airlines - 7/20/2026

Thank you for finding and returning my items.
-ruth S.
A passenger of Toronto Pearson - Greater Toronto Airports Authority (GTAA)  - 7/19/2026

I received my jewelry Thursday 7/8 and received a check from Princess the following Thursday 7/16. So happy to know that the Princess staff has honesty and integrity of its employees thank you.
-Kathryn G.
A passenger of Princess Cruise Lines Ltd - 7/19/2026

I regret not making a note of the woman who assisted me in locating my laptop last week. The response came very quickly and she could not have been more friendly or helpful. While I don’t recommend leaving items behind, it’s good to know what a fabulous job Tampa does item location and customer service. Kudos to the team!
-Amy M.
A passenger of Tampa International Airport  - 7/17/2026

Everyone I talked to was extremely helpful and nice! Brian Cooper got back to me quickly to let me know he located my Rx sunglasses I left in my room. Very professional and great customer service!
-KATHLEEN M.
A guest of Great Wolf Lodge Arizona - 7/16/2026

Outstanding performance in getting my lost item back in my possession!! You’re people and your processes performed flawlessly!! Thank you so very much!!
-Richard F.
A guest of Westgate Myrtle Beach Oceanfront - 7/16/2026

Package received. Many thanks!
-Darlene P.
A guest of Dollywood's HeartSong Resort - 7/15/2026

Great service and communication. Thank you.
-Vicki E.
A passenger of Alaska Airlines - 7/15/2026

The team has been EXTREMELY helpful. Unfortunately I do not recall the name of the individual who was assisting us at the resort, but she went above and beyond to help us find the blanket. We are rating your customer service as exceptional and we are extremely grateful for everything (especially since our 2 year old cannot go to sleep without this blanket).
-Volodymyr B.
A guest of Kalahari Resorts Poconos - 7/15/2026

Returned my lost card so quick ly
-Florence Y.
A guest of Encore Boston Harbor - 7/14/2026

You all are absolutely wonderful. Your team in Katy, TX was the best ever. Professional and friendly. Thank you again.
-Billy S.
A guest of Holiday Inn Express & Suites Katy - 7/14/2026

Thank you very much for taking care of my I pod pro that I left behind in the plane . Appreciate it bery much, bless your hearts!
-Eunice C.
A passenger of United Airlines - 7/14/2026

The staff have been friendly and helpful. From the operator to the Lost & Prevention staff. I appreciate the link to submit the missing items and the follow up and status. The blend of the staff's engagement and the technology has made the experience of retrieving my items very easy. Thank you.
-Cody
A guest of Omni Orlando Resort - 7/14/2026

You folks are amazing! Thank you so much for finding my 40th anniversary photos. Your quick responses also help provide relief and anxiety over what I thought would be lost to me forever. You folks are terrific!
-Erin L.
A passenger of American Airlines - 7/13/2026

I want to especially thank Claudia at AA Miami lost and found for her excellent assistance in locating and arranging shipment of our iPad device! We left it on a flight from Milan to Miami on June 19, 2026. We filed the lost and found report on June 20th. Thank you again for everything AA did in locating and coordination to return our iPad. Best regards, Michael K.
-Michael K.
A passenger of American Airlines - 7/11/2026

I sure appreciate your responding to the lost/found report so quickly. Finding the glasses & getting them to me was great news. Thank you
-Linda S.
A guest of Venetian Resort and Expo Lost and Found - 7/10/2026

Thank you for the return of my phone. It has been received.
-Cindy D.
A passenger of Aeroport Montreal-Trudeau Opsis svc - 7/10/2026

This was my first experience using Chargerback to retrieve items I left behind. It was a great experience and I was happy to see my things back when they arrived at my house. I was kept informed through the whole process. You are are great
-Priscilla E.
A guest of Club Lodges at Trillium - 7/10/2026

Thank you! As the item lost was my purse it was extremely nerve wracking.
-Cynthia
A passenger of Alaska Airlines - 7/9/2026

My jewelry has been delivered, and my heart is now happy
-Kathryn G.
A passenger of Princess Cruise Lines Ltd - 7/9/2026

Thank you
-Eduardo V.
A passenger of Princess Cruise Lines Ltd - 7/8/2026

Thank you for diligence. A thousand thankyous and smiles. Give yourself a plantium star.
-Henry F.
A passenger of American Airlines - 7/8/2026

Thank you for finding my luggage. I have texted customer service many times and they were so helpful
-Mary Ellen V.
A passenger of Amtrak - 7/8/2026

All I can say is I am amazed. My kindle was returned today in perfect shape. Boy does your system work. As we say in the south “bless your heart” to the honest worker who turned it in. Thanks so much!
-Leslie Z.
A guest of Yellowstone National Park Lodges - 7/8/2026

Thanks
-Rose-katia P.
A passenger of American Airlines - 7/8/2026

Very thankful that someone turned my lost item in and it is being sent to me.
-Rosemarie J.
A passenger of American Airlines - 7/8/2026

Wow! You found and returned my computer. How do I reward the housekeeper that turned it in? How do I let your management know what an amazing service you run?!! I am so grateful to you all that helped. Good karma to you all!!!
-Judy D.
A guest of Venetian Resort and Expo Lost and Found - 7/7/2026

Thank you so much! My daddy is grateful for the Carnival team’s efforts and honesty in finding and returning the car/house keys. As a cruiser who already loves Carnival, we will continue to push this cruise line before any other! Thank you again!
-Henrietta G.
A passenger of Carnival Cruise Line - 7/5/2026

Thank you so much for providing this awesome service! I appreciate the integrity of the Golden Nuggets employees and this process!
-Rex A.
A guest of Golden Nugget Las Vegas Security L&F - 7/3/2026

I’m very pleased with this service. Efficient and quick. Thank you
-Robert N.
A guest of Aloft Hotel  - 7/3/2026

Excellent service !
-IreneLF
A passenger of United Airlines - 7/2/2026

Tanks
-Jesus Adrian Esiquio V.
A passenger of MTA NYCT Lost and Found - 7/2/2026

Thank you for your prompt and excellent response to my report and also kind assistance
-Deidra I.
A guest of Hilton Grand Vacations Club SeaWorld® Orlando - 7/2/2026

Amazing experience and exceptional customer service. You saved my bacon and my key fob. Thank you.
-Granville A.
A passenger of United Airlines - 7/1/2026

Angela (sp?) with American Airlines customer service is just the best. She was very thoughtful, very helpful and followed up in a timely and respectful way when I needed to update information. I am so grateful for her assistance in helping us locate our lost item.
-Sabrina
A passenger of American Airlines - 6/30/2026

This a Great service. It has been easy to use. Thanks for this Awesome service.
-Sheena P.
A guest of MVC Marriott's Grande Vista - 6/30/2026

My passport has been received. Thank you for good works in getting it back to me within 5 days
-Matt F.
A passenger of United Airlines - 6/29/2026

I have received my cellphone! I am so very happy, and I appreciate all your help making sure it got back to me!! Thank you to the person who found it and turned it in!! I am very grateful!!! Thanks forever!!!
-Robin P.
A passenger of Carnival Cruise Line - 6/28/2026

Thank you for acting so promptly. You are a great organization!!! Patsy Levang
-Patsy L.
A guest of Hilton Grand Vacations Tuscany - 6/28/2026

Great job guys! I love how you keep us informed of progress. Thanks for the quick action and updates.
-Brian G.
A guest of Blue Mountain Resort - 6/27/2026

Thank you for finding and sending the lost item, With best regards
-Nadine
A passenger of Toronto Pearson - Greater Toronto Airports Authority (GTAA)  - 6/27/2026

Thank you for sending our forgotten items back to us. Great job and fast. We received them Thursday June 25
-ken H.
A guest of Hilton Waikoloa Village - 6/25/2026

Thank you so much for returning my list cell phone to me! It is a renewed faith in humanity!
-Cheryl G.
A passenger of Alaska Airlines - 6/25/2026

Thank you very much for the importance you gave my lost item. You diligence and promtness to solve my problem was went beyond my expectations. We will definitely come back to your hotel. Even your housekeeping is exceptional. We were staying in room #1xxx8 and the lady , I think her name is Yolanda can't remember, but she found one of my earrings on the bed and she left it on my pillow for me to find. From us you get 100% on customer service. Thank you again.
-Lizzette S.
A guest of Excalibur Hotel and Casino - 6/25/2026

received the water bottle flask today and just wanted to thank your team and your technology for finding it and sending it back. while i could have bought a new one for less than $24 this has two family members pictures on it so i am so glad to have it back. Thanks for what you do at Boyne too to make vacations so memorable. the 3000 archery men and women up there three weekends ago was a real treat to see
-russell W.
A guest of Boyne Mountain Resort  - 6/24/2026

Thank you soooooooo very much!!!
-Lisa S.
A passenger of United Airlines - 6/24/2026

Thank you Erica for your help in locating my lost item that I left during my stay at the Lake Junaluka Center. And for shipping it. Excellent !
-Shirley C.
A guest of Lake Junaluska Conference Center - 6/24/2026

Awsome job
-Brenda du P.
A passenger of United Airlines - 6/23/2026

Just received my AirPods that I left in my hotel room at the Excalibur in Las Vegas. Excellent service. The only thing is I wish there was a way that I could send a tip to the hotel worker who found them.
-Jay K.
A guest of Excalibur Hotel and Casino - 6/23/2026

I'm very impressed and truly thankful to United Airlines and Chargerback for finding and returning my lost item .
-Michael H.
A passenger of United Airlines - 6/23/2026

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