What can we say - people love
Chargerback Lost & Found software!

I was extremely pleased with the way my lost item (prescription glasses -Report ID: 48285202) was handled. The woman at the front desk was professional and quickly expedited my request by locating my glasses and starting the return process.

I just checked out and realized when I was in the airport that I had left my Nintendo switch in my room and when I called I spoke with a gentleman and I apologize for not remembering his name but he was amazing and called me within 15 minutes to tell me they had found what I lost and that they were going to send it to me as soon as I filled out the shipping information which I did and thank you so much and it was October 6 a Tuesday around 3 o'clock in the afternoon so whomever was working in Lost and Found then thank you so much!

In the many years I have travelled I have never had an airline proactively contact me for a lost item. I didn’t know it had fallen out of my bag. United lost a bag with precious things that were never found about 12 years ago and believe me this incident totally makes up for that. Thank you SO much! Losing the content on those USB sticks would have been a disaster, they were irreplaceable. Thank you!

I am so impressed! I was lucky to have the ear pods and case with my name and phone number! But United was honest in returning it to me!!! I have yet to receive the pods but I will track now. Thank you for this service!

Excellent service. Received the package today. Thank you much.

Was able to get my lost item back within a few days. Left it on the plane and american found it the next day, and chargerback had it shipped the day after that. Thank you!

I was assisted by 'Amya Standard' really appreciated the prompt and courteous responses she offered and positive energy she gave ( which may have y been merely the prescribed way to respond) which encouraged a guarded optimism which was subsequently rewarded.

Thank you for your quick response in sending my dress back. I was worried something was going to happen to it. I will let you know once I receive my dress. Thank you again!

Appreciate your efforts in returning my Loss Company ID card and now sending it to me! Great job folks, great employees We have at AS!

Big thanks to Officer Lyons for going the extra mile and taking such good care of our lost item. Much appreciated and we will surely visit the Golden Nugget again. Alan

I really appreciate everything that you guys have done above and beyond thank you all for all your support in my family appreciate

I am very appreciative of the service offered. The process was straightforward and easy to follow, and I was impressed with the speed of the response. Thank you for your excellent support.

Great Job! My Item was recovered in one day!

I received my items. Thank you so much.

Hooray…!!!!! Thank you so much…. I received my (4) items in today’s mail delivered to my front door. It took less than 1 week… I very much appreciate all you did to make this happen…we leave for another trip soon and I am so relieved you returned my clothes so promptly. Kind regards, Lawrence B.

You were great thank you for calling quickly

Received, thanks for your help

Thank ypu so much. I really appreciate getting my kindle back.

Thank you!

Thank you all so much for recovering my lost jewelry, getting it back in a timely manner, and frequent updates. I can't express my gratitude!

We stayed at the hotel a few weeks ago and my daughter left her special jelly cat and was devastated. This process was so easy and I’m so thankful you had it saved! Thank you so much!

Thank you to the entire staff that assisted in getting this spinal stimulator charger back to me. The effort is greatly appreciated.

Thank you so very much for finding my kindle. Great job!

Yvonne took great care of me as did the security gentlemen she had help me. Thank you for being such a great organization.

My passport fell out of my carry-on at the United terminal at Dulles-it was quickly found and turned into you. I recieved it a week later. Thank you so much for this rapid service! Rick

I thought this process worked well. Daily updates and the request for more information helped find it.

Just wanted to say thank you to the staff and team for recovering my ipad and sending it back to me as quickly as you did. I can't say enough about the ease of use of the lost and found process and the application. Thanks again to all.

I am so glad my item was found/returned. This system was great and very helpful I love NYC!

Thank you very much for finding my Kindle. It doesn't matter how long it takes to get here, I appreciate it. Shipping costs are high, but that's okay.

Thank you SOOOO much for finding and shipping my phone. Such relief !!

Thank you! Thank you! Thank you! I can't thank you enough! What great service!!!

Great job, Thank you

Parcel arrived safe. Thank you

Thanks for finding the nintendo my kid forgot at the plan and reuniting it with us!!

Excellent aervice

Shannon in the lost and found department in Chicago was wonderful and found my girlfriends special gift I purchased for her on a recent trip to Ireland. I'm grateful there are people who have the heart to serve others and help resolve stressful situations of forgetting items on the plane during the challenging travel days we have. Thanks again to Shannon, and to united for helping get all our bags back in our possession. 5 stars all around! Ben C

Thank you for locating my lost iPad, so sorry I left it behind. Amazing service, kept me informed.

Phenomenal, superb… Shannon was professional and sweet, kind, and personable! She gives American Airlines something to be really proud of!

I received my tablet that I accidentally left on my recent trip to Alaska. Thank you for your thoroughness . Melinda L.

Thanks again for your help again, your staff was awesome from the front desk to housekeeping, outside pool people,and the parking attendance, we will be back. you made are stay excellence.

Hi, I lost my money clip on my flight from EDI to EWR on Sep 10 (Confirm FQRERS). The young lady at baggage claim personally went back to the plane to retrieve it. I couldn't stay because I had a tight connection, but she found it and returned it with all the money. I want to thank her and send her a reward/tip. Can you help me contact her? Thank you.

I left my computer bag at the terminal in Phoenix – and I live in Philadelphia- and thought I would never see it again. I called American Airlines figuring it would be a lot of hassle and nothing good would’ve come out of it, but, I was totally wrong. They did a great job finding it and getting it back to me very quickly. Thanks AA!

Thank you very much! Great service!

Thank you for helping me out, this has been a very big relief for me! Thanks Again!!!!!

Thank you!

Thank you so very much for all your work and returning my iPad .

Thank you so much for finding my grandsons tablet.

my bag was found within an hour after i submitted a claim. i am SO thankful! thank you all! i received my shipment about 5 days after being home. Customer service was top tier!

Thank yov?

The action taken by Air Canada on getting us our passports was what we feel was above and beyond what we expected. When we landed we were informed that our passports would be most likely destroyed, so we were frantic about getting to a passport office to get new passports. When we got the call that they could send by FedEx we were extatic. Well done Air Canada.

Thank you so much for all of your assistance in getting my items returned to me. You made the process efficient, simple and effective. I genuinely appreciate your help. Thank you!

Thankful.

My son and I are beyond overwhelmed with happiness that you were able to find these items. That old I pad has toddler photos of my older son who is now 17 years old. My younger so. Who uses these items broke down in tears yesterday over the loss of these items. He tried practicing his hits for baseball and just could not do his usually amazing routine. Thank you very much for caring and for your successful efforts.

Thank you so very much for finding my lost bag pack.

Wonderful service. Thank you.

We received our lost items in the post today. I would like to thank everyone involved in getting them to us quickly and without fuss. In particular Luke from reception and Karen from housekeeping for their kind attention.

I am so happy and so impressed with American. I thought it was lost after closed account and then you emailed me you found it. Above and beyond. Thank you.

Great job. Thank you.

Thank you so much for your assistance with my item. i greatly appreciate your help in getting my lost item returned to me!

Received my items. Thank you so much for returning them. Our stay was pleasant and I will be back.