
<!DOCTYPE html>
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<head>
<title>Chargerback&trade; Lost and Found Support</title>
<meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />
<meta name="viewport" content="width=device-width, initial-scale=1" />
<meta name="author" content="Chargerback, Inc" />
<meta name="description" content="Getting started with Chargerback is simple with many training resources at your fingertips"/>
<meta name="keywords" content="lost and found, lost items, found items, green initiative, return lost item service, inventory control, chargers, cell phones, jewelery"/>
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<link href="Styles/3.0f.css" rel="stylesheet" type="text/css" />
<script type="text/javascript" src="Scripts/Utility.js?x=3"></script>
<script type="text/javascript">
    function SendTracking() {
        document.getElementById("helpAction").value = "SendTracking";
        //helptype
        alert("Sending Tracking info");
        document.Register.submit();
    }

    function verifyRegCC() {

        //check if its not a number
        var lastfour = document.getElementById("lastFour").value;

        if (!reInteger(lastfour) || lastfour.length != 4) {
            alert("Must Be A 4 Digit Number");
            document.getElementById("lastFour").focus();
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        var Amount = document.getElementById("Amount").value;
        if (!reNumeric(Amount)) {
            alert("Must be a numeric amount - no dollar sign");
            document.getElementById("Amount").focus();
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        var dateOfcharge = document.getElementById("dateOfcharge").value;
        if (dateOfcharge.length == 0 || !Date.parse(dateOfcharge)) {
            alert("Must be a valid date");
            document.getElementById("dateOfcharge").focus();
            return
        }

        document.CCInfo.submit();
    }

    function verifyReg() {
	    var frmReg;

	    frmReg = document.Register;
	    lostid = document.getElementById("lostID").value.trim();

        var email = document.getElementById("Email").value;

        if(!validateEmail(email))
        {
            alert(email + " does not appear to be a valid email!");
            document.getElementById("Email").focus();
            return;
        }

	    if (!reInteger(lostid) || lostid.length <5)
	    {
	        alert("Please verify your Lost Item ID, it needs to be at least 6 digits");
	        document.getElementById("lostID").focus();
	        return;
	    }

	    frmReg.submit();
    }

    function ccLogIn() {
        document.getElementById("ccinfoLogin").setAttribute("style", "display:block");
    }

    function LoadHelpType(helptype) {

        var strinfo
        var elmnt = document.getElementById("HelpPanel");
        elmnt.scrollIntoView();

        switch(helptype) {
            case "updatestatus":
                //document.getElementById("ActionPanel").style.display = "block;";
                document.getElementById("helpTitle").innerHTML = "Request Status Update"
                document.getElementById("ActionPanel").setAttribute("style", "display:block");
                document.getElementById("verifyID").setAttribute("style", "display:block");
                document.getElementById("showupdate").style.display = "none;"

                document.getElementById("helpCenter").innerHTML = "<h3></h3>"
                document.getElementById("Emailaddress").value = "";
                if (document.getElementById("failedlogin")) document.getElementById("failedlogin").setAttribute("style", "display:none");
                break;
            case "shipping":
                //document.getElementById("ActionPanel").style = "display:block;"
                document.getElementById("helpTitle").innerHTML = "Shipping Update"
                document.getElementById("ActionPanel").setAttribute("style", "display:block");
                document.getElementById("verifyID").setAttribute("style", "display:none");

                document.getElementById("showupdate").style = "display:none;"

                strinfo = "<h3>The tracking number I received is not active?</h3><br>"
                + "The tracking process does not start until the item has been picked up and scanned by the carrier.  Once this happens, the tracking number will be active. If your tracking number is not active within 48 hours on a weekday, or on a Monday after a weekend, we recommend you contact Lost and Found. If your item was left with an airline or at an amusement park, and your tracking number is not active within 48 hours of payment, click below to contact support with your Item ID#, and we will do our best to assist you."
                + "<h3>I paid for my item(s) but have not received a shipment tracking number?</h3><br>"
                + "You will know your item is on its way when you receive a <b>shipping confirmation</b> which will include a tracking number. If you do not receive a tracking number within 48 hours of filing your report, we recommend you contact Lost and Found. If your item was left with an airline or at an amusement park, and your tracking number is not active within 48 hours of payment, click below to contact support with your Item ID#, and we will do our best to assist you."
                + "<h3>I paid for my item but have not received it?</h3><br>"
                + "If your item was left somewhere other than with an airline or amusement park, please contact lost and found. If it was left on a plane or at an amusement park, click below to contact support with your Item ID#,  and we will do our best to assist you."
                + "<h3>I was told I would receive international shipping instructions, but I have not heard from anyone?</h3><br>"
                + "Oops, the place you left your item must be very busy. Click below to contact us with your item ID#, and we will send them a friendly reminder to contact you with this information."

                strinfo = "<ul class='list-group'>"
                + "<li class='list-group-item list-group-item-success'><h3>I need to change where my item is shipped?</h3></li>"
		        + "<li class='list-group-item'>When your item is found you will receive a notification to pay for the return shipping charges.</li>"
		        + "<li class='list-group-item'>At this <b>time</b> you will be able to confirm or change the shipping address.</li>"
                + "<li class='list-group-item'>You will also be able to select from the available shipping options offered by the venue.</li>"
                + "<li class='list-group-item list-group-item-success'><h3>The tracking number I received is not active?</h3></li>"
                + "<li class='list-group-item'>The tracking process does not start until the item has been picked up and scanned by the carrier.</li>"
                + "<li class='list-group-item'>Once this happens, the tracking number will be active.</li>"
                + "<li class='list-group-item'>If your tracking number is not active within 48 hours on a weekday, or on a Monday after a weekend, we recommend you contact Lost and Found. If your item was left with an airline or at an amusement park, and your tracking number is not active within 48 hours of payment, click below to contact support with your Item ID#, and we will do our best to assist you.</li>"
                + "<li class='list-group-item list-group-item-success'><h3>I paid for my item(s) but have not received a shipment tracking number?</h3></li>"
                + "<li class='list-group-item'>You will know your item is on its way when you receive a <b>shipping confirmation</b> which will include a tracking number.</li>"
                + "<li class='list-group-item'>If you do not receive a tracking number within 48 hours of making your payment, we recommend you contact Lost and Found. If your item was left with an airline or at an amusement park, and your tracking number is not active within 48 hours of payment, click below to contact support with your Item ID#, and we will do our best to assist you.</li>"
                + "<li class='list-group-item'></li>"
                + "<li class='list-group-item list-group-item-success'><h3>I paid for my item but have not received it?</h3></li>"
                + "<li class='list-group-item'>If your item was left somewhere other than with an airline or amusement park, please contact the venue's lost and found department directly.</li>"
                + "<li class='list-group-item'>If it was left on a plane or at an amusement park, click below to contact support with your Item ID#, and we will do our best to assist you.</li>"
                + "<li class='list-group-item'></li>"
                + "<li class='list-group-item list-group-item-success'><h3>The tracking information says my item was delivered, but I did not receive it. Click the link below to file a claim.</h3></li>"
                + "<li class='list-group-item'>To file a claim with USPS <a href='https://www.usps.com/help/claims.htm' target='_blank'>Click here</a></li>"
                + "<li class='list-group-item'>To file a claim with FedEX <a href='https://www.fedex.com/us/fcl/pckgenvlp/online-claims/' target='_blank'>Click here</a></li>"
                + "<li class='list-group-item list-group-item-success'><h3>I was told I would receive international shipping instructions, but I have not heard from anyone?</h3></li>"
                + "<li class='list-group-item'>Oops, the place you left your item must be very busy. </li>"
                + "<li class='list-group-item'>Click below to contact us with your item ID#, and we will send them a friendly reminder to contact you with this information.</li>"
                + "</ul>"

                document.getElementById("helpCenter").innerHTML = strinfo
                break;
            case "creditcard":

                //document.getElementById("ActionPanel").style = "display:block;"
                document.getElementById("helpTitle").innerHTML = "Credit Card Help"
                document.getElementById("ActionPanel").setAttribute("style", "display:block");
                document.getElementById("verifyID").setAttribute("style", "display:none");
                document.getElementById("showupdate").style = "display:none;"

                strinfo = "<h2>Credit Card Questions</h2><br>"
                + "<ul class='list-group'>"
                + "<li class='list-group-item list-group-item-success'><h3>Do You Have An Unrecognized Charge On Your Credit Card Statement?</h3></li>"
                + "<li class='list-group-item'>Most likely either you or someone with access to your credit card paid to have a lost item returned.</li>"
                + "<li class='list-group-item'>The item may have  been lost then found and returned from an airline, airport, cruise line, hotel, casino, theme park, or resort.</li>"
                + "<li class='list-group-item'>The charge on your credit card is the shipping fees associated with the return of your lost item.</li>"
                + "<li class='list-group-item'>Still need more information? <br><br><a class='btn btn-lg cb-btn' href='javascript:void(0);' onclick='ccLogIn();'>Enter Info About This Charge </a>"
                + "<br><div style='display:none;' id='ccinfoLogin'><br>"
                + "<form action='support.asp' method='post' id='CCInfo' name='CCInfo'>"
                + "<input type='hidden' name='helpAction' id='helpAction' value='' />"
                + "<input type='hidden' id='Emailaddress' name='Emailaddress' value=''/> "
                + "<input type='hidden' name='helptype' id='helptype' value=''/>"
                + "<div class='row'>"
                + "<div class='col-md-2'></div>"
                + "<div class='col-md-8'>"
                + "<h3><strong>Please Enter The Information Below, Then Click Next:</strong></h3>"
                + "<div class='form-group'>"
                + "<label for='lastFour' class='contactText'>Last Four Digits Of Credit Card:</label>"
                + "<input class='cb_required form-control' size='10' style='text-align:left;' id='lastFour' name='lastFour' value=''/>"
                + "</div>"
                + "<div class='form-group'>"
                + "<label for='lastName' class='contactText'>Last Name On Card:</label>"
                + "<input class='cb_required form-control' size='10' style='text-align:left;' id='lastName' name='lastName' value=''/>"
                + "</div>"
                + "<div class='form-group'>"
                + "<label for='Amount'>Amount Of Charge:</label>"
                + "<input class='cb_required form-control' size='30' id='Amount' name='Amount'/>"
                + "</div>"
                + "<div class='form-group'>"
                + "<label for='dateOfcharge'>Date Of Charge:</label>"
                + "<input class='cb_required form-control' size='30' id='dateOfcharge' name='dateOfcharge' placeholder='mm/dd/yyyy'/>"
                + "</div>"
                + "<div class='form-group'>"
                + "<span class='btn btn-lg cb-btn'  onclick='verifyRegCC();'>Next   >>></span>"
                + "</div>"
                + "</div>"
                + "<div class='col-md-2'></div>"
                + "</div>"
                + "</form>"
                + "</div> </li>"
                + "</ul>"
                + "<br>"
                + "<ul class='list-group'>"
                + "<li class='list-group-item list-group-item-success'><h3>If your Credit Card will not process, here are some things to consider:</h3></li>"
                + "<li class='list-group-item'>Your 3 or 4 digit security code was entered incorrectly</li>"
	            + "<li class='list-group-item'>There may be a space after your email address (do not hit the space key)</li>"
                + "<li class='list-group-item'>The billing address you are entering does not match the billing address on file with your credit card company exactly.</li>"
                + "<li class='list-group-item'>The account number is entered correctly. Please ensure the correct number is entered with NO spaces, dashes or other special characters.</li>"
                + "</ul>"
                + "<h3>If you still experience problems, click below to contact support, and we will do our best to assist you.</h3><br>"

                document.getElementById("helpCenter").innerHTML = strinfo

                break;
            case "other":
                //document.getElementById("ActionPanel").style = "display:block;"
                document.getElementById("helpTitle").innerHTML = ""
                document.getElementById("ActionPanel").setAttribute("style", "display:block");
                document.getElementById("verifyID").setAttribute("style", "display:none");
                document.getElementById("showupdate").style = "display:none;"
                strinfo = "<h3>If you have an issue or a question not addressed in the other support categories, submit a support request to support@chargerback.com. </h3>"
                + "<p><a class='btn btn-lg cb-btn' href='contact.asp?topic=Support' role='button'>Contact Support</a></p>"
                + "<p>Your request will be addressed within 24 hours.</p>";

                document.getElementById("helpCenter").innerHTML = strinfo;

                break;
            default:
                document.getElementById("showupdate").style = "display:block;";

        }
    }

</script>
</head>
  <body>
    <div id="cb-navu">
      <div id="cb-nav">
        <!-- navbar -->
        <nav class="navbar cb-navbar navbar-static-top">
    <div class="container">
        <div class="navbar-header">
            <button type="button" class="navbar-toggle collapsed" data-bs-toggle="collapse" data-bs-target="#navbar" aria-expanded="false" aria-controls="navbar">
                <span class="sr-only">Toggle navigation</span>
                <span class="icon-bar"></span>
                <span class="icon-bar"></span>
                <span class="icon-bar"></span>
            </button>
            <a href="default.asp"><img class="logo" alt="Chargerback Lost & Found Solutions logo" src="images/LOGO-Chargerback-LNFS-72.png"></a>
        </div>
        <div id="navbar" class="navbar-collapse collapse">
            <ul id="navleft" class="nav navbar-nav">
                <li class="dropdown">
                    <a href="#" class="dropdown-toggle cb-grey-link" data-bs-toggle="dropdown" type="button" aria-haspopup="true" aria-expanded="false"><strong>HOW IT WORKS<span class="caret"></span></strong></a>
                    <ul class="dropdown-menu">
                        <li><a class="cb-grey-link" href="support.asp">Lost Item Help</a></li>
                        <li><a class="cb-grey-link" href="support-lih.asp">Lost Item FAQ</a></li>
                        <li><a class="cb-grey-link" href="how-it-works.asp">Corporate Partnerships</a></li>
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                </li>
                <li><a class="cb-grey-link" href="getting-started.asp"><strong>SIGN UP YOUR COMPANY</strong></a></li>
                <li class="dropdown">
                    <a href="#" class="dropdown-toggle cb-grey-link" data-bs-toggle="dropdown" type="button" aria-haspopup="true" aria-expanded="false"><strong>ABOUT US <span class="caret"></span></strong></a>
                    <ul class="dropdown-menu">
                        <li><a class="cb-grey-link" target="_blank" href="https://vimeo.com/596781794">Video Overview</a></li>
                        <li><a class="cb-grey-link" href="testimonials.asp">Testimonials</a></li>
                        <li><a class="cb-grey-link" href="why-chargerback.asp">Features</a></li>
                        <li><a class="cb-grey-link" href="industries-overview.asp">Industries Served</a></li>
                        <li><a class="cb-grey-link" href="the-company.asp">The Company</a></li>
                        <li><a class="cb-grey-link" href="in-the-news.asp">In the News</a></li>
                    </ul>
                </li>
            </ul>
            <ul id="navstacked" class="nav navbar-nav navbar-right small" style="padding-right:15px;">
                <li class="dropdown">
                    <a href="#" class="dropdown-toggle" data-bs-toggle="dropdown" type="button" aria-haspopup="true" aria-expanded="false">SUPPORT <span class="caret"></span></a>
                    <ul class="dropdown-menu">
                        <li><a class="cb-grey-link" href="support.asp">Lost Item Support</a></li>
                        <li><a class="cb-grey-link" href="support-lih.asp">Lost Item FAQ</a></li>
                        <li><a class="cb-grey-link" href="support-overview.asp?topic=Partner Support">Partner Support</a></li>
                    </ul>
                </li>
                <li><a class="cb-grey-link" href="https://admin.chargerback.com/login.asp">ACCOUNT LOGIN</a></li>
            </ul>
            <ul class="nav navbar-nav navbar-right cb-navfix">
                <li><a id="navbar-btn2" class="btn btn-md cb-btn" href="reportlostitem.asp?scid=CB" type="button"><strong>Report Lost Item</strong></a></li>
                <li><a id="navbar-btn" class="btn btn-md cb-btn" href="demo-signup.asp" type="button"><strong>Live Demo</strong></a></li>
            </ul>
        </div>
    </div>
</nav>
      </div>
    </div>
    <!-- carousel -->
    <!--
    <div class="carousel">
      <div class="carousel-inner" role="listbox">
        <div class="item active">
          <div id="cb-slide0" class="first-slide" alt="First slide">&nbsp;</div>
          <div class="container">
            <div class="carousel-caption carousel-caption-sub">
                <div class="col-md-2"></div>
                <div class="col-md-8">
                  <h2>Welcome To chargerback Support</h2>
                  <p>Do you need help with the recovery of a lost item or do you have other questions?</p>
                </div>
                <div class="col-md-2"></div>
            </div>
          </div>
        </div>
      </div>
    </div>
    -->
    <!-- end carousel -->
    <div id="HelpPanel" class="cb-panel-2">
        <div class="text-center">
            <h3>What Can We Help You With?</h3>
        </div>
        <div class="text-center hidden-xs">
            <table role="presentation" style="width:100%;">
	            <tr>
		            <td>
			            <a href="javascript:void(0);" onclick="LoadHelpType('updatestatus');"><img src="images/lost-and-found/support-3_01.png" style="width:100%;max-width:346px;" alt="Check the status of my lost items"></a>
		            </td>
		            <td>
			            <a href="javascript:void(0);" onclick="LoadHelpType('shipping');"><img src="images/lost-and-found/support-3_02.png" style="width:100%;max-width:316px;" alt="Question about shipping"></a>
		            </td>
		            <td>
			            <a href="javascript:void(0);" onclick="LoadHelpType('creditcard');"><img src="images/lost-and-found/support-3_03.png" style="width:100%;max-width:319px;" alt="Question about payments"></a>
		            </td>
		            <td>
			            <a href="javascript:void(0);" onclick="LoadHelpType('other');"><img src="images/lost-and-found/support-3_04.png" style="width:100%;max-width:322px;" alt="Other questions not listed "></a>
		            </td>
		            <td>
			            <a href="#" data-toggle="modal" data-target="#modalVimeo"><img src="images/lost-and-found/support-3_05.png" style="width:100%;max-width:296px;" alt="Tips and tricks video"></a>
		            </td>
	            </tr>
            </table>
        </div>
        <div class="row text-center visible-xs">
            <a class="btn btn-lg btn-success" style="width:275px;margin:3px 0 3px 0;" href="javascript:void(0);" onclick="LoadHelpType('updatestatus');" role="button">Status of my lost item</a>
            <a class="btn btn-lg btn-success" style="width:275px;margin:3px 0 3px 0;" href="javascript:void(0);" onclick="LoadHelpType('shipping');" role="button">Shipping questions</a>
            <a class="btn btn-lg btn-success" style="width:275px;margin:3px 0 3px 0;" href="javascript:void(0);" onclick="LoadHelpType('creditcard');" role="button">Payment questions</a>
            <a class="btn btn-lg btn-success" style="width:275px;margin:3px 0 3px 0;" href="javascript:void(0);" onclick="LoadHelpType('other');" role="button">Other</a>
            <a class="btn btn-lg btn-success" style="width:275px;margin:3px 0 3px 0;" href="#" data-toggle="modal" data-target="#modalVimeo" role="button">Watch a Video</a>
        </div>
    </div>
    <div class="cb-panel-0">
        <div class="row text-center" style="padding-top:20px;">
            <span style="font-size:150%;">If you have lost an item and need to report it, <a href="ReportLostItem.asp?scid=CB">click here</a> and follow the steps.<br /></span>
            <h3 id="helpTitle"><strong>Viewing Support Options</strong></h3>
            <div id="showupdate" class='col-sm-8;'>
                
            </div>
        </div>
        <div class="row text-center">
            <div class="col-md-2"></div>
            <div id="ActionPanel" style="display:none;" class="col-sm-8">
                <div id="helpCenter" class="row text-center"></div>
                <div id="verifyID" class="text-left">
                    <form action="support.asp" method="post" id="Register" name="Register">
                        <input type="hidden" name="helpAction" id="helpAction" value="" />
                        <input type="hidden" id="Emailaddress" name="Emailaddress" value=""/>
						
						<input type="hidden" name="Action"/>
						
						<input type="hidden" name="OaD" value="51783979"/>
                        <input type="hidden" name="helptype" id="helptype" value=""/>
                        <!-- <input type="hidden" id="Note" name="Note" value="Partner Support Request"/> -->
						<div class="row">
                            <div class="col-md-2"></div>
                            <div class="col-md-8">
                                <h3><strong>Please Enter The Information Below, Then Click Next:</strong></h3>
                                <div class="form-group">
                                    <label for="partnerID" class="contactText">Lost Item ID:</label>
                                    <input class="cb_required form-control" size="10" style="text-align:left;" id="lostID" name="lostID" value=""/>
                                </div>
                                <div class="form-group">
                                    <label for="Email">Your Email Address:</label>
                                    <input class="cb_required form-control" size="30" id="Email" name="Email"/>
                                </div>
                                <div class="form-group">
                                   <span class="btn btn-lg cb-btn"  onclick="verifyReg();">Next   >>></span>
                                </div>
                            </div>
                            <div class="col-md-2"></div>
						</div>
					</form>
                </div>
            </div>
            <div class="col-md-2"></div>
        </div>
    </div>
    <div class="cb-panel-2">
        <div class="text-center">
            <h3>Quick Links</h3>
        </div>
        <div class="row text-center">
            <div class="col-sm-3"></div>
            <div class="col-sm-12">
                <a class="btn btn-lg cb-btn" style="width:275px;margin:3px 0 3px 0;" href="ReportLostItem.asp?scid=CB" role="button">Enter A New Lost Item Report</a>
                <a class="btn btn-lg cb-btn" style="width:275px;margin:3px 0 3px 0;" href="support-lih.asp" role="button">Frequently Asked Question</a>
                <a class="btn btn-lg cb-btn" style="width:275px;margin:3px 0 3px 0;" href="resource-Serialnumber.asp" role="button">Locate Serial Numbers</a>

            </div>
            <div class="col-sm-3"></div>
        </div>
    </div>
    <!-- Modal -->
    <div id="modalVimeo" class="modal fade" role="dialog">
        <div class="modal-dialog modal-lg">
            <!-- Modal content-->
            <div class="modal-content">
                <div class="modal-header">
                <button type="button" class="close" data-dismiss="modal">&times;</button>
                <h4 class="modal-title">Recovering your lost property tips and tricks</h4>
                </div>
                <div class="modal-body text-center">
                    <div class="embed-container">
                        <iframe src="https://player.vimeo.com/video/339034478" frameborder="0" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>
                    </div>
                </div>
                <div class="modal-footer">
                <button type="button" class="btn btn-default" data-dismiss="modal">Close</button>
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        var iframe = document.querySelector('iframe');
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            player.play();
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    <footer style="padding:10px 0 20px 0;">
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        <p id="patent" class="small">The Chargerback&reg; Lost and Found Solution&reg; is protected by one or more patents, including: U.S. Patent No. 9,367,527 B1, U.S. Patent No. 9,367,527 C1, U.S. Patent No. 9,626,645 B1, U.S. Patent No. 10,482,422 B1, U.S. Patent No. 10,482,552 B1, U.S. Patent No. 10,521,802 B1, U.S. Patent No. 10,762,586, U.S. Patent No. 11,004,086, U.S. Patent No. 10,949,421, U.S. Patent No. 11,170,341, U.S. Patent No. 11,250,443, U.S. Patent No. 11,599,888, U.S. Patent No. 11,836,649, and various other pending patent applications.</p>
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