Chargerback™ Privacy Statement, effective as of September 27, 2017

Chargerback, Inc. ("Chargerback" or the "Company") is committed to protecting the privacy of individuals who visit the Company's web site ("Visitors"), and individuals who register to use the Services as defined below ("Customers"). This Privacy Statement describes Chargerback's privacy practices in relation to the use of the Company's web sites and the related applications and services offered by Chargerback (collectively, the "Services").

Chargerback reserves the right to change this Privacy Statement with or without notice at any time and for any reason. In its sole discretion, Chargerback will provide notification of the material changes to this Privacy Statement through the Company's web sites in advance. We encourage you to look at this Privacy Statement each time you visit the site and especially before you provide any personally identifiable information.

By using the Services, you agree to the terms of this Privacy Statement and hereby understand, acknowledge and agree that Chargerback shall collect, use, disclose, or otherwise handle information obtained in connection with your access to or use of the Services in accordance with this Privacy Statement. Please read our Terms of Service to understand the general rules about your use of the Services. Except as written in any other disclaimers, policies, terms of service or other notices on this site, this Privacy Statement, the Terms of Service, and any applicable Chargerback User Agreements are the complete agreement between you and Chargerback with respect to your use of the Services. You may be subject to additional terms that may apply when you access particular services or materials on certain areas of this site or by following links that take you away from this site.


The information we receive, and how we use it, depends on what you do when visiting our site and using the Services. We collect and use your non-personal information (information that is not identifiable to you personally) differently than your personal information.

What is non-personal information?

Each time you visit this site or use the Services to submit, access, read, or download information, we may collect certain information about you directly or from the device you use to access this web site. Information collected from your web browser may include information such as the following ("non-personal information"):

  • the type of web browser software you use (for example, Chrome, Safari, or Internet Explorer);
  • operating system information;
  • the name of the domain from which you access the Internet;
  • the Internet address of the website from which you linked directly to our site;
  • the date and time you access the web site;
  • the pages you have visited on our web site;
  • your activities and actions on the site, and
  • personal information that has been de-identified.

If you only read or download information on our site, we do not collect or learn your name, e-mail address, home address, or other personal information about you.

We may place a text file called a cookie in the browser files of your computer when you visit. The cookie may be stored on your computer's hard drive. Chargerback uses cookies to make interactions with the Services easy and meaningful. Standing alone, cookies do not personally identify you; they merely recognize, for example, your browser. Unless you choose to identify yourself to Chargerback by, for example, responding to a promotional offer or filling out a Web form, you remain anonymous to the Company.

Chargerback uses cookies that are session-based and persistent-based. Session cookies exist only during one session. They disappear from your computer when you close your browser software or turn off your computer. Persistent cookies remain on your computer after you close your browser or turn off your computer. Please note that if you disable your web browser's ability to accept cookies, you will be able to navigate the Company's web site, but you may not be able to successfully use the Services.

Types of cookies may include operationally-required cookies, performance cookies, functionality cookies, targeting cookies, and advertising cookies. The information that we collect using cookies can include both personal identifiable information and non-personal information. U.S. Government Information Bulletin (I-034) contains a good description of cookie technology at: You are always free to decline our cookies if your browser permits, but some parts of our site may not work properly for you if you do so. We will not allow third parties to place cookies on our site.

What does Chargerback do with non-personal information?

Unless otherwise stated in this agreement, there are no restrictions to the way Chargerback can use or share non-personal information. We will use non-personal information to help us make our site more useful to Visitors and Customers, and for other business purposes. We may prepare reports and other materials using non-personal information. Since these reports and materials contain no personal information, we may share them with others.

All information that is not personal to you or someone else, such as questions, comments, ideas and suggestions (collectively "feedback") shall be deemed to be non-confidential, and Chargerback shall be free to disclose and use the same, for any purpose and through any means, without any obligation whatsoever to you. By choosing to send a message to Chargerback, you acknowledge that all feedback will be considered to be non-confidential. Chargerback shall have no obligations of any kind with respect to such feedback, and shall be free to reproduce, use, disclose, exhibit, display, transform, commercialize, create derivative works and distribute the feedback to others without limitation. Further, Chargerback shall be free to use any ideas, inventions, concepts, know- how or techniques contained in such feedback for any purpose whatsoever, including, but not limited to, developing, manufacturing and marketing products incorporating such feedback.

While Chargerback will use reasonable and appropriate security measures for protection of your personal information, including security relating to the storage security and transmission security, you acknowledge that no data transmission over the Internet is one hundred percent secure, and by accessing and using the Chargerback site and services, you acknowledge and expressly agree that Chargerback cannot warrant or ensure the security of any information obtained in relation to or as a result of such access and use. Unless otherwise stated in this agreement, You bear all risk with respect to transmission security when accessing and using the Chargerback web site.

What is personal information?

In some places on this site you may have the chance to submit to us information about yourself or others. For example, our site may include a registration form, shipping form, surveys, or e-mail forms. Most of our services do not require any form of registration, allowing you to visit our site without telling us who you are. However, some services may require registration. When you register with us, you may need to complete certain fields (some are required and some are optional), as well as choose a user name and password. In these situations, if you choose to withhold any personal data requested by us, it may not be possible for you to gain access to certain parts of the site and for us to respond to your words.

The personal information that we collect if you fill out such forms or surveys, or when you ask us to personalize your visits to our site, is limited to only the personal information we need, and may include, for example:

  • your name;
  • address;
  • phone number; and
  • e-mail address.

Company may combine personally identifiable information provided by you with information obtained from business partners or other companies.

Correcting or updating personal information

Chargerback provides you with access to your personally identifiable information. If that information is wrong, Chargerback will provide you methods to update or delete that information, unless it is necessary to keep that information for legitimate business or legal purposes. When updating your personally identifiable information, Chargerback may ask you to verify your identity before acting on the request. Company may reject requests that are unreasonably repetitive, require disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice), risk the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup systems).


How does Chargerback use personal information

Chargerback may use the personal information we collect to:

  • respond to your requests;
  • contact you via e-mail, regular mail, telephone or otherwise;
  • provide you directly or by third party with information that we believe may be of interest to you, including relevant ads, promotions, discounts, and other commercial content on and off our services;
  • develop records, including records of your personal information;
  • develop, provide, maintain, protect, and improve programs, products, services and content;
  • develop new services and products;
  • protect Chargerback and its customers and users;
  • enforce this Privacy Statement and our Terms of Service and other rules about your use of this site;
  • protect Chargerback rights or property;
  • protect someone's health, safety or welfare;
  • comply with a law or regulation, court order or other legal process; and
  • offer tailored content, such as providing you with more relevant search results of lost and found items

Chargerback shall have the right, but not the obligation, to use or disclose, to the maximum extent permitted by law, any information, including personal identifiable information, collected and/or stored by the Company in relation to your access to and use of the web site for purposes such as personalization and verification, as well as any other purpose permitted by law.

Company does not rent, sell, or share personally identifiable information with other non-affiliated individuals or companies, any third parties outside of Company except:

  • to fulfill your request;
  • to provide products or services that you request;
  • when Company has your permission;
  • when Company provides the personally identifiable information to trusted partners who partner with Company to help improve services;
  • when Company responds to subpoenas, court orders, or legal process (such as law enforcement requests), or to establish or exercise our legal rights or defend against legal claims;
  • when Company believes it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Company's Terms of Service, or as otherwise required by law; and
  • when Company is acquired by or merged with another company.

By submitting personal information (such as your name, address, e-mail address, or telephone number), you agree that we may keep a record of it and may use it in accordance with the above. We also may use your personal information to help us in our business, including but not limited to improving our site, marketing and/or product development.

Sharing personal information with others

Chargerback may transfer your personal information to the subsidiaries, divisions, or other entities under common control or ownership with Chargerback. You also agree that Chargerback may share your personal information with others who help us with these activities. These companies and/or individuals may not use or share your personal information with others except for the purpose of assisting us with our business activities pursuant to our request.

You agree that we may use your personal information to mail or email information to you about Chargerback and our products and services from us or a third party we contract with.

You acknowledge that Chargerback may partner with one or more trusted parties or companies to provide specific services. If you request, use, or subscribe to these services, we will share names, or other contact information required by the trusted party providing these services. For example, Chargerback partners with the United States Postal Service in order to provide the most cost efficient shipping services to you, which service requires the sharing of certain personal identifiable information.

Is Chargerback ever required to share personal information with third parties?

Except as otherwise written in this Privacy Statement, we will keep your personal information private except with third parties we contract with. We will not share it with anyone outside these third parties, unless the disclosure is necessary to:

  • comply with a law or regulation, court order, subpoena or other legal process;
  • protect our rights or property;
  • enforce our Terms of Use or this Privacy Statement; or
  • protect someone's health or safety.

What about privacy on other sites?

In order to provide the best service to you, the Chargerback web site and communications from Chargerback web site and services may contain links to other sites, such as the United States Postal Service or retailers providing replacement goods or services. Please be aware that Chargerack is not responsible for the content or privacy practices of such other sites. Company's Privacy Policy does not apply to services offered by other companies or individuals, including products or sites that may be displayed to User in communications from Company or on the Website. The information practices or the content of such other web sites is governed by the privacy statements of such other web sites. Chargerback encourages you to review the privacy statements of other web sites to understand their information practices.

Are there special rules about children's privacy?

We care about protecting the online privacy of children. We will not intentionally collect any personal information (such as a child's name or e-mail address) from children under the age of 13. This site is not intentionally designed for or directed at children 13 years of age or younger. It is our policy never to knowingly collect or maintain information about anyone under the age of 13 (such as a child's name or e-mail address). Please contact us immediately if you think we may have collected information from a child under the age of 13.

What happens when I participate in surveys?

From time-to-time Chargerback may request information as part of conducting surveys, including online surveys. Participation in these surveys is completely voluntary and you may choose whether or not to participate, and therefore whether or not to disclose the information requested. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Survey information will be used for purposes of monitoring or improving the use, satisfaction, and services of web site.