Sam was very helpful in getting our lost item returned and AA was helpful to find the lost i phone.
-Susan P M.
A passenger of American Airlines - 4/19/2025
Thank you very much, for your honesty and efficiency in getting my Kindle back to me.,
-Barnes M.
A passenger of Air Canada - 4/19/2025
I found your lost and fiend service to be easy and pleasant to use. The person ideal with was great. The cost for sending it back was responsible.
-Elizabeth H.
A guest of Kalahari Resorts Sandusky - 4/18/2025
Best service ever! Thank you so much
-Kecia P.
A guest of Hilton Hawaiian Village - 4/18/2025
You guys finding my CPAP was a LIFESAVER!!! It was found so quickly and the process was seamless. Usually when having to do these kinds of interactions online, it is difficult and not user friendly. This was a piece of cake! Thanks again
-Marshall L.
A passenger of United Airlines - 4/17/2025
Yes I would like to thank amtrak and the Oakland Station for such impeccable help in returning my lost laptop and my laptop bag when I accidentally left it on the train. I will continue to use amtrak for all my travel needs and will be highly recommending any and all my friends and and family to use Amtrak. Thank you. Sincerely, Mr Morales
-Felix M.
A passenger of Amtrak - 4/17/2025
Thank you so much. My iPad mini was returned in perfect shape. Well done!
-Michele M.
A passenger of United Airlines - 4/17/2025
Dear Sir/ Madam,
I have just received my laptop back, having left it on the plane. It is an Easter miracle for me, that everything was returned in good working order. I had just returned to the U S. from visiting my Mum who has not been well. I was very tired and distracted from my visit. Your efficiency and faithfulness in returning my laptop has made my year. It gave me one less thing to worry about. Thankyou,
Kind regards,
Avisi T.
-Avisi T.
A passenger of American Airlines - 4/17/2025
I commend Jeannine from the shipping / security dept. She helped me by returning my step-watch to me and went above and beyond in assisting me. Thank you.
-Cindy M.
A guest of Green Valley Ranch Resort and Casino - 4/17/2025
Words cannot express how happy I am to have my phone with all the photos taken in Leavenworth, Wa. Thank you to all who made this phone return possible!!! I am singing praises about Alaska in Airlines to everyone I know. I will be a returning customer.
-Janice
A passenger of Alaska Airlines - 4/17/2025
My lost item was delivered! Thank you!!
-cort M.
A passenger of Alaska Airlines - 4/17/2025
Thank you I can’t believe I got my tablet back
-Lisa C.
A passenger of United Airlines - 4/16/2025
We had given up on ever knowing what happened to this carry-on. We are very thankful it was found and that it will be returned. Thank you so much whoever helped with this.
-Emily
A passenger of Princess Cruise Lines Ltd - 4/16/2025
I love you all forever! I can’t believe you found my cpap! the person I talked to on the phone was so nice! She gets extra credit today!!! Thank you all so much!
-Marianne J.
A passenger of Charlotte Douglas International Airport - 4/16/2025
thank u Elisabeth G.
-james R.
A guest of Treasure Island - 4/16/2025
Thank you so much for letting me know you found my Kindle and will return it to me. I appreciate it very much. I realized after I deplaned here in Columbus it was missing and I didn’t think I would ever see it again. Thank you!
-Ernest B.
A passenger of United Airlines - 4/16/2025
Many thanks for finding and returning the items left in our room. I presume in was housekeeping that found it when they cleaned our room. Please pass on our gratitude
-Jeff J.
A guest of Venetian Resort and Expo Lost and Found - 4/16/2025
It wase awesome that you found my kindle and were able to rturn it to me even after I left it in the seat in which I had moved because of an upgrade
-Jeffrey Michael B.
A passenger of United Airlines - 4/16/2025
Happy with the communication and delivery, thank you.
-Jarome
A passenger of Alaska Airlines - 4/16/2025
Excellent service, easy to process. Thank you!
-Denise S.
A guest of MVC Marriott's Ocean Pointe - 4/15/2025
Great process!!
-James M H.
A passenger of Tampa International Airport - 4/15/2025
Thank you so much for your assistance!!!
-Jill C S.
A guest of The Squire at the Grand Canyon - a Holiday Inn Resort - 4/15/2025
Thank you so much for finding my iPad and contact me in regards to returning it appreciate your and all your help. Thank you very much again.
-William S.
A passenger of Sanford Airport Authority - 4/14/2025
Thank you so much and please make sure that the Laptop will be wrapped safely. Best regards from Stefan F.
-Stefan F.
A passenger of Charlotte Douglas International Airport - 4/14/2025
I very much appreciated the efforts and assistance from your agents in both Edmonton and especially Toronto (Khalid) in helping me to recover by cellphone. Many, many thanks!!!
-Wendy H.
A passenger of Air Canada - 4/14/2025
Thank you so much. I am so happy AA has a Lost and Found department that is so concerned and good at your job. I can't say enough about how fast and compassionate you have been. Thank You Thank You
-Matthew C.
A passenger of American Airlines - 4/14/2025
Thank you for the service
-Sabina R.
A passenger of JFK Terminal 4 Lost and Found by Smarte Carte Inc. - 4/14/2025
The person I spoke with was courteous and helpful located the item and called me back.
-James S.
A guest of Beau Rivage Resort and Casino - 4/13/2025
Many thanks for returning my iPad. Your lost and found system worked well.
-James W. H.
A passenger of American Airlines - 4/13/2025
You guys are awesome! Thank you so much.
-Karin E K.
A passenger of Alaska Airlines - 4/13/2025
Thank you for finding my phone very great full for that
-Allison G.
A passenger of Air Canada - 4/13/2025
I cannot thank you enough appreciate the courteous and professional service and helping me to find my lost item. I’m 75K and will be sure that I am next year as well thank you so much again for the great service!!
-Daniel M.
A passenger of Alaska Airlines - 4/13/2025
Gail! You are a rock star! Thanks so much for making the return process of my lost glasses so easy! You are so kind and efficient! Bretton Woods is lucky to have you! I really appreciated the follow-up call also!
-Lisa P.
A guest of Omni Mount Washington Resort/Bretton Woods Ski Area - 4/11/2025
Thank you so much for contacting me regarding my lost kindle. I’m thrilled it has been found and being mailed back to me. With gratitude,
Chantal
-Chantal L.
A passenger of United Airlines - 4/11/2025
Thank you ! Items were shipped and received quickly!
-Kathleen D.
A guest of Big Sky Resort - 4/11/2025
Our stay was amazing looking forward for our next trip, which will be staying with you.
We want to thank you for your professionalized service toward our lost item. We have received it. thank you .
James
-James H.
A guest of Golden Nugget Las Vegas Security L&F - 4/10/2025
Package was delivered safe and sound.
-Roberta A.
A passenger of United Airlines - 4/10/2025
Thank you
-Gregory A.
A passenger of Royal Caribbean International - 4/10/2025
Thank you for the excellent service and honesty involved in returning our lost item. Greatly appreciated!
-Uyen H.
A passenger of Hawaiian Airlines - 4/9/2025
Fantastic service......managed to located my device and arrange a swift delivery of my device back home......and all at a reasonable price....the option to pick up was also available.....so fabulous service all round.... really please..thank you United.
-Gwennan W.
A passenger of United Airlines - 4/9/2025
I am truly appreciative and shocked that my item was found. I thought for sure someone took it and I would never see it again. I am still waiting for it to be delivered, but hopeful to receive it. Thanks for restoring my confidence in the airlines to do the right thing in these circumstances.
-kenneth A.
A passenger of United Airlines - 4/9/2025
everything was smooth and everyone went above and beyond to help us get our bag back. thank you all SO much
-Trisha Dawn S.
A passenger of Alaska Airlines - 4/9/2025
So grateful that my belongings and cash were found. Thank you!
-Kenneth G.
A passenger of American Airlines - 4/8/2025
Wonderful service!! So appreciate the help, thank you!
-Sue H.
A passenger of United Airlines - 4/8/2025
Después de varios intentos por fin voy a recuperar mis equipajes gracias por todo y sigan ayudando a las personas que lo necesitan gracias muchas gracias
-Ytamar M.
A passenger of JFK Terminal 4 Lost and Found by Smarte Carte Inc. - 4/8/2025
Excellent service in recovering my lost wallet. Amtrak is the best!
-Maryann C.
A passenger of Amtrak - 4/8/2025
What an incredible team the Ko Olina resort is lucky to have. They found my most prized possession in the world, and were so patient with me during the process. Thank you to this wonderful group of people, and I wish you luck, love, and happiness, just as you have brought me :) Mahalo
-Ava S.
A guest of MVC Marriott's Ko Olina Beach Club - 4/8/2025
Shockingly fast on mailing my item back !!! Thanks so much!!!
-Beverly A.
A guest of HGV Polo Towers - 4/7/2025
I can't thank you enough for helping to find my item. I have gone to my home airport and to San Diego airport, I have called and emailed a bunch of people and I am so thrilled to finally be able to get the item back. Thank you very much!!!!!
-Sherrie C.
A passenger of American Airlines - 4/7/2025
Just excellent, fast, simple.
-Marco Andres Vizcaino G.
A passenger of American Airlines - 4/7/2025
Still waiting for shipment arrival. Payment for the shipment was easy and straightforward.
-Mark H.
A guest of Hilton Grand Vacations Tuscany - 4/6/2025
I thank the lost & found department for such a quick & easy return of my passport.
Very courteous & delivered without a problem.
-Eileen
A passenger of United Airlines - 4/4/2025
Very helpful! Especially thanks to Jolene S.!
-Jessica Blake H.
A guest of Venetian Resort and Expo Lost and Found - 4/4/2025
Received by Fedex on Friday a.m..Bravo and great thanks to your organisation!
-Paul F D.
A passenger of Air Canada - 4/4/2025
I am so happy to have in lost items returned and thank you so much for making it happen!!!
-Donna D.
A passenger of United Airlines - 4/4/2025
Thank you so much for all your efforts in finding and sending my backpack!!!
-Donna D.
A passenger of United Airlines - 4/3/2025
The Cibola Vista staff was very helpful in finding my lost item and prompt in letting me know how to get it back. They were Great!!
-Marge C.
A guest of Cibola Vista Resort and Spa - 4/3/2025
Thank you so much for your help in locating and returning our sunglasses! It is much appreciated.
-Sharon Q.
A customer of Dollar Car Rental Seattle - WA - 4/3/2025
I work for American and was so excited to receive notification so quickly that it had been found. Thank you for excellent Service.
-Katherine S.
A passenger of American Airlines - 4/2/2025
Thank you! Well done! Just received my clothing today.
-Donna B.
A guest of COMFORT INN & SUITES Surprise Near Sun City West - 4/2/2025
amazing staff and so so helpful. D is the BEST!!!
-Dawn
A guest of Marriott Allen Hotel and Watters Creek Convention Center - 4/2/2025
Once again, American Airlines to my rescue. I am as loyal as can be to your airline but you continue to make it easy to do so. This is yet another example of AA going above and beyond for their customers. I can’t thank you enough for reuniting me with my “work” iPad. This device is obviously very important and it’s not lost on AA that it is.
Thank you tremendously!
JT
-Jason T.
A passenger of American Airlines - 4/2/2025
Thank you so much!
-Patricia H.
A guest of Jekyll Island Club - 4/1/2025
My husband left his prescription medicine in the nightstand. He didn't realize it until we were home. I called the hotel and spoke with 2 different people, I wish I remembered their names. Both were extremely helpful and professional. You have a good team! :)
-Kenda D.
A guest of Fontainebleau Las Vegas - 4/1/2025
WoW! Thank you so much!
This sweatshirt was custom made by my students and I was heartbroken at losing it... I am so happy that you've found it and it is on its way back to me!
Thank you!
-Jeffrey
A passenger of Alaska Airlines - 4/1/2025
Thanks for help, the item iPad Pro I left it on the airplane is now at home. Martin
-Martin H.
A passenger of United Airlines - 4/1/2025
THANK YOU for finding my Kindle and returning it. It arrived today (March 31, 2025) via FedEx. FedEx left it out in the rain, but it turns on and seems to be fine. Thanks, again.
-Theodore A B.
A passenger of Royal Caribbean International - 4/1/2025
AWESOME SERVICE!
Thank you!
-Sara P.
A guest of Wyoming Inn of Jackson Hole - 4/1/2025
Can actually in be in awe of your process. Thank you so much following through and getting my purse back! Thank you so much!
-Carol M.
A passenger of American Airlines - 4/1/2025
I just received my meds and assundry items that I mentioned to you. You did a superb job talking with me and acting accurate Not having my prescription meds made me feel anxious and everything you did made me feel better. I send you and the housekeeping staff a big THANK YOU!
-Mark E.
A guest of Beacon Grand - 4/1/2025
This was such a nice experience and we just wanted to say thank you! It was easy to file the report and we received the nicest message from Onefre (sorry if misspelled) at United Baggage in Detroit that my sons wallet was found! It was extremely easy to go online and pay for the shipping and we appreciate the tracking information! Thank you sooooo much!
-Meg L.
A passenger of United Airlines - 3/31/2025
Excellent service! Easy to understand and fill out the forms. Thank you!
-Susan
A guest of Hampton Inn & Suites by Hilton Anaheim Resort Convention Center - 3/31/2025
You guys are awesome. It was amazing yall found it, but even more awesome was how yall got in touch with me and called me. Thanks so much for all you do.
-Floyd LeBla C.
A passenger of American Airlines - 3/31/2025
I can't thank you enough for the great job you've done in finding and returning my Kindle. Our flight with United was terrific in every way and I couldn't be happier. Thank you
-debra C.
A passenger of United Airlines - 3/30/2025
Excellent service. Very happy.
-BD
A passenger of Air Canada - 3/29/2025
Very speedy recovery, thank you all very much, great work!
-Paul C.
A passenger of American Airlines - 3/29/2025
I’ve received my purse. Thank you so very much for your diligence in finding it and for keeping me informed during the process
-Jan H.
A passenger of American Airlines - 3/28/2025
I was very happy with the service of the lost and found department, its always better when they find your lost item of course but it was a very easy process to start and within 3 days my items were found
-Chad C.
A passenger of United Airlines - 3/28/2025
You guys are absolute angels. My purse, with all its contents, got back to me (from Austin to Tallahassee) in 24 hours! Wonderful service!
-Lynn B.
A passenger of Austin-Bergstrom International Airport Lost & Found - 3/28/2025
Thank you for finding them.
-Joseph S.
A passenger of Carnival Cruise Line - 3/28/2025
The pacage arrive!
It was very important, so I am very happy that it was found.
Thank you very much for your help!
-Tadaomi U.
A guest of Hilton San Francisco - 3/28/2025
Package arrived as promised, in 2 days. Contents undamaged as you can tell since I am emailing you from my 'misplaced' tablet. Thank you mucho for finding it. We don't realize how dependent we are on the machines until they are gone I think this is the first step in them taking over!!!
-Steve K.
A guest of Tahiti Village - 3/27/2025
Thank you AC Employees who found my bag after 2 weeks lost. Yes, airlines lose bags at times, but this loss was 100% customer fault. I forgot my bag on the plane. I neglected to have a name tag. At 60, I’m still learning. Safety and Best wishes for the spring season.
Hannu N.
-Hannu N.
A passenger of Air Canada - 3/27/2025
GREAT service
-Thomas H.
A passenger of American Airlines - 3/27/2025
Thank you…you are the greatest
-Linda D.
A passenger of Air Canada - 3/27/2025
Extremely helpful and fantastic service!
-Simon F.
A passenger of American Airlines - 3/26/2025
Excellent service and attention from CLT lost & found department -- namely, Karen.
-Marilyn B.
A passenger of Charlotte Douglas International Airport - 3/25/2025
Thank you: lost item rec'd March 24, 2025.
-John F.
A guest of Holiday Inn Express Nashville Downtown Conference Center - 3/24/2025
Great job, Derrick! You rock in getting our misplaced items back to us!
-Alan D S.
A guest of Omni Hotel at The Battery Atlanta - 3/24/2025
Thank you so much for finding my phone and returning it to me. I did not think I would ever get it back. I cannot thank you enough.
-Matthew D.
A passenger of American Airlines - 3/24/2025
Called when I lost the item, got a reference#, but was also helped at Lost & Found. Jacket will be sent. It was an easy and seemless process.
-kiley C.
A passenger of United Airlines - 3/24/2025
THANK YOU so much for finding and returning my Kindle.
-Catherine O.
A passenger of Amtrak - 3/23/2025
My list kobo arrived home safely. Thank you!
-jennifer K.
A passenger of WestJet - 3/23/2025
Thank you very much for your professionalism by getting my lost items to me in no time!!!
Thank you!!
-Marcelo
A passenger of American Airlines - 3/23/2025
thank you so much for all the help I received from your staff and port authority police. I am very grateful. I am 83 and was traveling alone. Maybe not a smart idea. But it all turned out ok. Thanks again. T. C.
-tina C.
A passenger of United Airlines - 3/21/2025
Thank you very much.
-Steve Cleveland/Suzanne M.
A guest of Caesars Southern Indiana - 3/21/2025
Lost phone returned! Thank you your persistent follow through and providing means for it to be returned to me. A positive event in a chaotic country.
-Deb P.
A passenger of United Airlines - 3/20/2025
Thank you so much for finding my iPad! Appreciate your effort to reunite it with me! Great customer service much appreciated.
-Ann L.
A passenger of Alaska Airlines - 3/20/2025
This process was very easy but I'd like to give a reward to the Hospitality Specialist who found and turned in my item. How do I do that?
-Nicole B.
A guest of Aria Resort and Casino/Vdara Hotel and Spa - 3/20/2025
It's a great feeling when your process in place works efficiently. Hats off to the Management and A-team at Hilton Airport Charlotte!!
I'd stay here again...hands down!
Vivian
-Vivian D.
A guest of Hilton Charlotte Airport - 3/20/2025
Thank you so much! In a world of "not possible", you made it possible and delivered! I am impressed and grateful!
-Andrew S.
A passenger of United Airlines - 3/20/2025
The lost anf found folks at the Ft.Meyers airport were trmendous. Jackson was especially great. The item the found was my police retirement badge i wore for 30 years through good and bad it was very sentimental .Thank you all, especially Jackson, for all you did for me. God bless.
-John H.
A passenger of Southwest Florida International Airport - 3/19/2025
I am very grateful to you for paying attention to my loss, informing me so quickly and giving me the opportunity to receive my item with home delivery
-Tetiana F.
A passenger of United Airlines - 3/19/2025
Thank you very for helping find my loss my cellphone. Greatly appreciated for all your help & your time to find it on Friday. Thank you also for mailed my phone back to me via FedEx. I should be receiving it tomorrow. Greatly appreciated all of you for making this mission possible!
Sincerely,
Gigi J.
-Gigi J.
A passenger of United Airlines - 3/19/2025
Thank you for your efforts and service so far, I will be elated when I receive my lost item. I hope FedEx lives up to their part of the bargain.
-Rod T.
A passenger of United Airlines - 3/19/2025
Thank you. This was all so efficient and orderly. Even the package was hidden from the street.
-Beverly B.
A passenger of United Airlines - 3/19/2025
THANK YOU VERY MUCH I am really grateful and impressed by your speed. 3 CHEERS!!!
-Julia A.
A passenger of United Airlines - 3/19/2025
Thank you, Kalahari staff, for locating and returning my son’s lost wallet! Your honesty, integrity, and helpfulness are truly impressive and appreciated !
-Kristy H.
A guest of Kalahari Resorts Sandusky - 3/18/2025
Fast and very professional!
-Andy E.
A passenger of Alaska Airlines - 3/18/2025
Thank you! Never expected to see this stuff again.
-Mark G.
A passenger of Amtrak - 3/17/2025
Awesome service! Thank You!
-Timothy O W.
A guest of Waldorf Astoria Monarch Beach Resort & Club - 3/17/2025
Thank you very much i was sure my 2 in 1 was gone for ever. Your system is fast and effective.
-E. Todd P.
A passenger of United Airlines - 3/17/2025
My daughter didn't even know it had been left on the aiplane. Thank you so very much!
-Rich C.
A passenger of Air Canada - 3/17/2025
Thank you for taking care of this is such a timely manner. I really appreciate it!
-Kayleen H.
A guest of Sunset Station - Security - 3/16/2025
Kath who is at the lost & found is just fabulously helpful. Thank you for helping me and your patience
-BENG YU C.
A passenger of American Airlines - 3/14/2025
The service was amazing! the person that called was kind, precise and calmed me, as I was so worried. Even advice on what type of service to use for the shipping. I am a frequent flyer and never had such a fantastic rep! Thanks so much
-Gladys M.
A passenger of American Airlines - 3/14/2025
Thank you so much for locating and sending back my eyeglasses so promptly. I appreciate everybody’s courteous help.
-David K.
A passenger of WestJet - 3/14/2025
Impecable service. Thank you for finding my items and sending them back to me.
-Idalina G.
A guest of The Westin Denver Downtown - 3/13/2025
So grateful for this professional, efficient, and responsive service in helping to find my lost keys!
-Monica W.
A guest of Omni Shoreham Hotel - 3/13/2025
Thank you so much for “finding” and sending my cellphone back to me. While the “loss” put a damper on my vacation, getting updates from you and eventually getting the good news gave me so much relief. I’m just curious as to how it found its way to you and would love to have that information if you have it. Thanks again.
-Nedda Z.
A passenger of United Airlines - 3/13/2025
Thank you thank you! I registered my lost item and received notification in less than five minutes that it had been found. Three minutes later it was scheduled on Fedex, and it'll be here the day after tomorrow - all the way from Texas to California. I know you must deal with hundreds or even thousands of items on a daily basis - so I'm truly impressed at the efficiency of your system.
-Dean C.
A passenger of American Airlines - 3/12/2025
The best service
-Lin F.
A guest of Venetian Resort and Expo Lost and Found - 3/12/2025
Fantastic service. Very appreciated
-ray S.
A passenger of American Airlines - 3/12/2025
EVERYONE that helped is incredible. Thank you.
-Danny S.
A guest of MGM Grand - 3/11/2025
I filed the claim Sunday night and my kindle was on my doorstep Tuesday afternoon. Excellent service, much appreciated.
-Dan S.
A passenger of American Airlines - 3/11/2025
Thank you for sending the items back.
-Gloria P.
A guest of Westgate Vacation Villas - 3/11/2025
Very pleased with your service!
-Nancy S.
A passenger of American Airlines - 3/10/2025
Thank you for finding and returning my iPad!
-MARY ELLEN D.
A passenger of American Airlines - 3/10/2025
Good job thanks
-Douahi M.
A passenger of Charlotte Douglas International Airport - 3/10/2025
Thank you for getting my phone back to me. My flight attendants were helpful. Without identification, recovery is more difficult, so I recommend putting a tag with contact information on the phone inside the case.
-Rachel W.
A passenger of American Airlines - 3/9/2025
Thank you so much for finding my ipad! I will tell everyone that you kept your WORD to try to find it! THANK YOU!
-Hyla Sue S.
A passenger of American Airlines - 3/8/2025
Have received bag today, 3/7. Can’t believe we got it so soon. Thank you so much for such excellent help. Total quality experience.!
-Patrick F.
A passenger of Celebrity Cruises - 3/7/2025
Great Service
-Susan M.
A guest of Aria Resort and Casino/Vdara Hotel and Spa - 3/7/2025
I got my phone back. It was a little touch and go for awhile but, the process worked. The flight attendants were very helpful.
-Rachel W.
A passenger of American Airlines - 3/7/2025
Thanks so much for the effort to track down my .
lost item. Really appreciate it! Best, Sue C.
-Susan C.
A passenger of American Airlines - 3/7/2025
Fantastic service! Thanks to all who helped in returning my bag.
-Susan G.
A passenger of Royal Caribbean International - 3/7/2025
The lost and found in San Francisco is amazing!!! I left my unchecked bag in a bathroom. They found it and sent it to me. Amazing I tell you!!! And friendly to boot. Thank you all very much!!!
-Laurie T.
A passenger of United Airlines - 3/6/2025
Thank you for finding my tablet!
-Cheston
A passenger of United Airlines - 3/5/2025
I’m positive about the experience.
-Andree D.
A passenger of United Airlines - 3/5/2025
Thank you so much! I received it by FedEx the next day!
-Jane D.
A passenger of United Airlines - 3/5/2025
Great customer service! Impressed!
-Julie S.
A guest of Fairmont Olympic Hotel - 3/4/2025
Fedex delivered my iPad over the weekend and I am reaching out to say thank you to United Airlines and its partners for working with me to retrieve this important device of mine. Thank you all very much. Ngawa W.
-Ngawa W.
A passenger of United Airlines - 3/4/2025
I thank you for locating the pouch with my jewelry. You probably found the small zip lock with money and my apartment key. Thanks again!
-Ernestina B.
A passenger of Royal Caribbean International - 3/4/2025
Excellent process! Within 10minutes of my inquiry I had a ship number.
-Bill H.
A guest of San Diego Mission Bay Resort - 3/4/2025
Thank you for your assistance in getting the item returned .. very efficient
-Cindy C.
A passenger of United Airlines - 3/4/2025
I am beyond relieved. Thank you so much. You don't know how much you need your phone until you lose it.
-Sharyn D.
A passenger of American Airlines - 3/4/2025
I hope this message finds you well. I am writing to express my deepest gratitude for your exceptional service and assistance in locating and returning my lost laptop. Losing such an important item during travel can be incredibly stressful, but thanks to your team's dedication and efficiency, I was able to recover it quickly and without hassle.
I truly appreciate the efforts of everyone involved— from the staff at [specific airport or department, if known] to the customer service representatives who kept me updated throughout the process. Your professionalism, prompt communication, and commitment to helping passengers do not go unnoticed, and I am sincerely grateful for the care you have shown.
This experience has reinforced my trust in [Airline Name], and I will not hesitate to recommend your airline to others. Thank you once again for going above and beyond—your kindness and efficiency made all the difference.
-Vladyslav V.
A passenger of American Airlines - 3/4/2025
Thank you very much for your follow-through in finding my bag and personal items. This s so very important to me and I appreciate your diligence.
-Lisa Thomas N.
A passenger of American Airlines - 3/4/2025
Very efficient and prompt response. Thank you
-Frederic F.
A passenger of United Airlines - 3/3/2025
I'm thrilled with your service! Thanks very much.
-Constance A.
A guest of Johnny Morris Nature Resorts - 3/3/2025
Very efficient, thank you!
-Audrey B.
A guest of Hilton Atlanta Airport - 3/3/2025
Kai in your Honolulu location was very helpful this morning patiently listening to my concerns and providing me with the tools to finalize the shipping process. Mahalo Nui Loa.
-Bill D.
A passenger of Hawaiian Airlines - 3/2/2025
I am very grateful for your app and the ease with which I was able to make a claim: ID: 38301412. Thank you for caring about your customer’s safety and convenience. A Hui Hou.
-Bill D.
A passenger of Hawaiian Airlines - 3/2/2025
THANK YOU, American Airlines!!!!!!! You are first class.
-Jim B.
A passenger of American Airlines - 3/1/2025
Thank you.
-Michelle P.
A passenger of United Airlines - 3/1/2025
I really appreciate you help in returning the credit card I left in your cafe! I was saved from needing to cancel it, which would have been a hassle! Thank you so much!
-Jo-Ann P.
A guest of Viejas Casino & Resort - 2/28/2025
Dear Team,
I wanted to take a moment to express my sincere gratitude for the exceptional customer service we experienced during our stay. After accidentally leaving our wallets, cash, and jewelry in the safe, I was so relieved when your team contacted me immediately to inform me of the situation.
Not only did you act quickly and professionally, but you also went above and beyond by shipping our items back to us, and we received them in less than two days. This level of care and efficiency is truly remarkable, and it is clear that your team is committed to providing top-notch service to your guests.
We genuinely appreciate all the effort and attention to detail that went into handling our belongings, and we will certainly recommend your hotel to others. It's not often that you come across such outstanding hospitality, and we are extremely grateful for everything.
Thank you once again for making our experience with you so positive. We look forward to staying with you again in the future!
Warm regards, Flomina G.
-Flomina G.
A guest of Margaritaville Resort Lake Tahoe - 2/28/2025
Mr. Salim at DFW was extremely helpful in locating and safely returning our lost phone. I am very thankful to him and the others at American Airlines DFW lost-and-found.
-Gitika C.
A passenger of American Airlines - 2/28/2025
Thank you you guys have been fantastic. I greatly appreciate your attention to detail and service as usual you are representative of the gold standard that Marriott has established over the years. Please pass this on to your supervisor as I couldn’t have asked for better service!
-Ruffner K.
A guest of MVC Marriott's Newport Coast Villas - 2/28/2025
I cannot thank you enough for finding and returning my phone. i really appreciate your help. You make it so easy to log and track the missing phone.
Forever grateful
Anna
-Anna S.
A passenger of United Airlines - 2/27/2025
My package arrived 2/27/25. I want to thank Tia from Charlotte Lost and Found for watching out for my money belt and taking care of me through the process. She was so kind in our conversations and emails. I very much appreciated her. She’s a good one!!!!
-Janet K.
A passenger of Charlotte Douglas International Airport - 2/27/2025
Just want to thank you for finding my lost item and it looks like it's on its way to me. Traveling is stressful enough for us older people but it is great that u were able to help me out. Thank u again. Very busy through TSA and machine kept beeping and I kept having to go to conveyor and putting small items in those small trays. People kept pushing their carryons through. When I did get through trays turned over some empty some with stuff in. Bad system if those small trays get knocked over. They had do large trays. Anyway that's to everyone for getting my wallet back. Wayne S.
-Wayne S.
A passenger of Charlotte Douglas International Airport - 2/27/2025
Your staff was so helpful, responsive, friendly and on top of their game it's amazing! Thanks the quick ship! We can't thank you enough. You're the best!
-Alfred D.
A passenger of Charlotte Douglas International Airport - 2/27/2025
Y'all do an awesome job and I pray for y'all's well being and raise
-Terry
A passenger of Charlotte Douglas International Airport - 2/27/2025
Thank you for finding the laptop I left on the train and arranging to have it sent back to me. I am tremendously grateful for your efficiency and helpfulness. Thank you!
-Gretchen B.
A passenger of Amtrak - 2/27/2025
Amazing quick and honest return service. Thank you to all departments who took the time to retrieve my coat, pack it and organize the shipping. I appreciate you all very much.
-Susan M.
A guest of MVC Marriott's Fairway Villas - 2/26/2025
Thank you for finding my iPad, you have no idea how relieved I am.
-Darin T.
A passenger of United Airlines - 2/26/2025
Thank you so very much for finding my phone. So important with so many priceless memories and information. Thank you
-tonya S.
A passenger of Alaska Airlines - 2/25/2025
Thank you very much for your excellent, fast service in returning this charger! I really appreciate it.
-Patricia W.
A guest of MVC Marriott's Kauai Lagoons - Kalanipu'u - 2/25/2025
Wonderful job. Thanks to all’ the team
-Nicola G.
A passenger of American Airlines - 2/25/2025
you made me extremely happy that you found my headset, thanks for your effort
-Richard H.
A passenger of United Airlines - 2/25/2025
So grateful for Angela and the Baha Mar lost and found team!! You have no idea what receiving my keys back means to me. Thank you so much!! -James
-James S.
A guest of Baha Mar - 2/25/2025
Good job. Thanks
-Hung F.
A passenger of Princess Cruise Lines Ltd - 2/24/2025
I didn't even file a missing item report because I thought there was no chance of reuniting me with my lost item. What terrific customer service! Thank you!!!
-Diane C H.
A passenger of American Airlines - 2/24/2025
Thank you for the unbelievably fast response that you provided me on my lost item.
-Roy W.
A passenger of Charlotte Douglas International Airport - 2/23/2025
This is an awesome service. Thank you so much.
-Kimberly R.
A guest of Wilderness Resort - 2/22/2025
Thank you very much for finding my ski parka. I very much appreciate all the help!!
-Paul D.
A passenger of American Airlines - 2/22/2025
Thank you for your helpful, efficient and kind service of getting my phone back to me.
-Marc M.
A passenger of American Airlines - 2/22/2025
I received my wallet back after I foolishly left it on the plane. With having two military ID's in my wallet that was my main concern. Thank you so much for being honest people and getting my items back to me so I can fly back home.
-Erin M.
A passenger of American Airlines - 2/22/2025
Excellent job, YUL lost & found team!!!
Very efficient, friendly and courteous service received from the young lady and the email team.
Thank you very much & keep up with the Joe well done!!
Have a wonderful weekend ALL
-Robert L.
A passenger of Aéroport de Montréal-Trudeau - Opsis services aéroportuaires - 2/21/2025
To whom this may concern, upon returning home from our getaway Valentines weekend and unpacking and noticed that i was missing one of my favorite pair of sandals, I contacted Ballantyne Hotel where me and my husband stayed and spoke to one of the staff members pertaining to what i was missing, they passed my information on to management there and the security team sent me an update stating that my sandals were located. It was done in a timely manner, so I was pleased with the turn out! I really appreciated the professionalism. Thanks, Mrs. Parks
-Mina P.
A guest of The Ballantyne - A Luxury Collection Hotel - Charlotte - 2/21/2025
Thank you!.! received my Jacket!!! You’re AWESOME!
-Rosalyn Haines B.
A guest of Hilton Los Angeles Universal City - 2/21/2025
Thank you so much for finding my item and for the efficient service and heat communication throughout the process.
-Mark B.
A passenger of American Airlines - 2/21/2025
Thank you for your prompt service in returning my phone to me that was left in the terminal.
-Carolyn B.
A passenger of American Airlines - 2/19/2025
Muchas gracias por su atención y ayuda, ya tengo el pasaporte
-Cesar
A passenger of American Airlines - 2/19/2025
You all are awesome for searching this out for me through your post and found. And you found it. We will always be grateful.
-Lynn B.
A guest of Blue Ridge Mountain Rentals - 2/19/2025
excellent work as usual thank you
-Nancy K.
A passenger of Carnival Cruise Line - 2/19/2025
Thank you so much for your incredible response and help returning my clothes. I’m sorry I left them there and caused you this inconvenience. Thank you very very much.
-Adrian K.
A guest of Embassy Suites Orlando Lake Buena Vista South - 2/19/2025
Thank you f so much for taking the time to get my iPad back to me , it's much appreciated .
-Vorna R.
A passenger of Holland America Line - 2/19/2025
thank you.
-Stephen C. O.
A passenger of Celebrity Cruises - 2/18/2025
Got the iPad! Thanks.
-Kemp S.
A passenger of American Airlines - 2/17/2025
Thanks
-Shakella D.
A passenger of Royal Caribbean International - 2/17/2025
Thanks for all your help!
-Tom D H.
A passenger of Charlotte Douglas International Airport - 2/16/2025
i received my jacket yesterday. Thank you very much for your outstanding service .
-Fred B.
A guest of Woolley's Classic Suites - 2/16/2025
Thank yall
-David O.
A passenger of United Airlines - 2/15/2025
Thank you for helping me retrieve my iPad. I promise not to be so forgetful next time!
-CHARLES K.
A passenger of American Airlines - 2/15/2025
Thanks for your prompt return of my lost bag which contained medication. I am very grateful.
-PAULA H.
A guest of South Point Casino - 2/14/2025
Excellent service. Thank you
-Rose T C.
A passenger of United Airlines - 2/14/2025
Great service , thanks so much.
-Barry L.
A passenger of American Airlines - 2/13/2025
Awesome customer service. Love the process
-Chris A.
A passenger of United Airlines - 2/13/2025
The lost phone arrived yesterday. Many thanks to all who were involved in making that happen. United is -- in fact -- well named as the airline whose employees work together in a united way to serve passengers with exceptional competence!
-Mary Elizabeth O.
A passenger of United Airlines - 2/13/2025
And THIS is why I choose AA to fly. Your service and staff is amazing and I am ever so grateful!
-walle
A passenger of American Airlines - 2/13/2025
Thank you so much for finding and returning our Fire tablets that we left at the Denver Airport. I really appreciate it quick response. Thanks again so much.
-Rita P.
A passenger of United Airlines - 2/12/2025
The exceptional service I received from the lost and found team was truly remarkable. I had misplaced my AirPods in my room and was promptly informed by the courteous staff on how to complete a report. They provided me with instructions on how to submit a screenshot from my “Findmy” app, which I promptly uploaded. I was notified shortly thereafter that my AirPods had been located. The team promptly dispatched them back to me, and I received them in pristine condition. I extend my sincere gratitude to the entire lost and found team for their exceptional assistance.
-Jason A.
A guest of Mandalay Bay W Lost and Found Dept - 2/12/2025
Wonderful delivery. Team did a wonderful job with finding all my jewelry and special pieces.
-Alfreda J.
A passenger of Carnival Cruise Line - 2/12/2025
Thank you so much! I really appreciate your retrieving my phone and returning it to me. You are phenomenal people providing a phenomenal service! THANK YOU!
-Roberta A.
A passenger of American Airlines - 2/12/2025
Rosa and Mayra helped me through the process, very grateful
-Alexis V.
A passenger of United Airlines - 2/12/2025
Thank you for helping me retrive my lost
Jacket and coat.U R very profenical at this.
Thank you David H. 02/12/2025
-David H.
A guest of Holiday Inn Club Vacations at Orange Lake Resort - 2/12/2025
Thank you American Airlines for finding my daughter's iPad and shipping it to us. We are very happy with the whole process and how you kept us abreast to your search.
-Alfred H.
A passenger of American Airlines - 2/12/2025
Easy peasey
-Suzy S.
A guest of South Point Casino - 2/11/2025
Thank you for finding my lost item! It took longer than expected, but you found the item, and I really appreciate it! Thank you.
-Edward S.
A passenger of United Airlines - 2/11/2025
Thank you so much for your help
-Nayade A.
A passenger of American Airlines - 2/11/2025
Thank you so much your sincere and thoughtful help!
-YOUNG SOON I.
A passenger of United Airlines - 2/11/2025
To Alaska Airlines- you are so wonderful! Thank you for all your help in finding our lost kindle. Just one of many reasons why I love Alaska airlines!
-Renee C.
A passenger of Alaska Airlines - 2/11/2025
You guys and gals are the BEST! No hassles, no problems, just results; and with a smile. I can onlyy imagine trying to find a lost item in the old days with delta or even now with American. You remind me of the old Western Airlines ad; "The ONLY WAY TO FLY"!
-George C.
A passenger of Alaska Airlines - 2/11/2025
Thank you for getting my item back to me!
Much appreciated!
-Victoria E.
A passenger of Holland America Line - 2/10/2025
Thank you for following up on items accidentally left on the Rotterdam.
-Roger N.
A passenger of Holland America Line - 2/9/2025
Great service in conjunction with United from the at airport staff to the simplicity of the online loss reporting system to the status reporting. Great job. Many thanks.
-David W.
A passenger of United Airlines - 2/8/2025
Thank you for responding so quickly. I received my machine back yesterday and was able to use it for the first time. After being without it for several nights. It is difficult for me to breathe without it. Thank you for sending it back so quickly.
-Edward C.
A passenger of Amtrak - 2/8/2025
After loosing a brand new iPhone, i was pretty sure it was never coming back. But thanks to your service it was found and returned to me within 4 days. I was very impressed with your ease of use and quick response to my report. Thank you!
-Coryn
A passenger of American Airlines - 2/8/2025
Amal was great in helping me to locate my laptop which I had left in the security line. The process to have the laptop shipped to me was very easy to complete. Thank you for your help!
-Charles C.
A passenger of Aéroport de Montréal-Trudeau - Opsis services aéroportuaires - 2/7/2025
I want to thank you for recovering my lost item and sending to my HOR swiftly. It took 1 day for my item to arrive. Again thank you so much and glad to see a company taking care of customers.
-Michael L J.
A passenger of American Airlines - 2/7/2025
You guys are great. Thanks for returning my clothes so timely and efficiently.
-walter K.
A guest of Hilton Grand Vacations Las Palmeras - 2/6/2025
You are amazing. I really wrote off my Kindle thinking I would never see it again. It was a gift from my children for my retirement that I received only a week prior. I felt so bad. You don't know how excited I was to receive you text and email. Thank you so much.
Sincerely,
Judy Brahm
-Judy B.
A passenger of United Airlines - 2/5/2025
I appreciate the excellent service of the staff at the Grand Canyon Lost and Found department. We left our sunglasses at the cabin we stayed in a few weeks ago. The Lost andFound had the glasses and sent them to us the very afternoon we contacted them. Professional Staff and easy to work with. THANK YOU
-marsha H.
A guest of Grand Canyon National Park Lodges - 2/5/2025
Your good service in returning my lost bag is much appreciated. I am impressed - Thanks, Glenn
-glenn D.
A passenger of American Airlines - 2/5/2025
Thanks for getting my laptop back to me today.
-LW G.
A passenger of United Airlines - 2/4/2025
Everyone was great and very efficient
-Pam D.
A guest of Embassy Suites Murfreesboro - 2/4/2025
The lost and found service was excellent, the best I have experienced in my travel of the last 30 years. THe answers provided were precise, swift, and most of consdierate and kind. Thanks to Air Canada.
-Zheng L.
A passenger of Air Canada - 2/4/2025
I got message 10 days ago that it was found with the link to pay for shipment , I did pay and got message it will be mail to me soon
-Victoria G.
A guest of Ermitage du Lac - 2/3/2025
Thanks for recovering my tablet
-Froylan Mario Espinoza E.
A passenger of United Airlines - 2/3/2025
Thank you so much! The fellow who found it also called me! (A good Samaritan!)
-Leland F. D.
A passenger of American Airlines - 2/3/2025
Thank you, thank you, thank you! I never expected to see my iPad and air pods again. You quick response and actions were a wonderful surprise. I'm grateful!
-Sam O.
A passenger of American Airlines - 2/3/2025
Thank you so much for your speedy response! Your attention has been noted and much appreciated. I look forward to having our passports in hand so that we can resume travel plans. Sincerely, Lisa Moore
-Lisa M.
A passenger of Royal Caribbean International - 2/3/2025
Dina and Tiffany are top notch. Their communication and follow up was superior to anyone I spoke in security or the front t desk. They actually did what they said they were going to do each and every time. They were professional and compassionate. Other Mandalay employees couldn’t pass me off fast enough.
Thank you Dina and Tiffany! Ladies - you are the reason we would consider returning.
-Mary K.
A guest of Mandalay Bay W Lost and Found Dept - 2/3/2025
Extremely pleased with the service received. I had basically written off finding my iPad, which I left on an Alaska Airlines flight. And yet within a week, FedEx delivered it back to me. Thank you, thank you thank you
-Barbara A.
A passenger of Alaska Airlines - 2/2/2025
The man working in security and lost/found this morning when I called was so helpful and friendly. I am also grateful that those cleaning the room found my items and turned them in. Thank you all for helping me have the chance to reconnect with my forgotten items
-Kimberly
A guest of Arizona Biltmore - 2/1/2025
You all did awesome! Thank you very much!
-Jack D.
A passenger of United Airlines - 1/31/2025
I received the lost items.Thank you !!!
-Caroline O.
A passenger of American Airlines - 1/30/2025
Karen was so great to work with and helped us tremendously. Thank you so much!!
-Dutch B.
A passenger of Charlotte Douglas International Airport - 1/30/2025
My lost purse was returned in a timely fashion with all of the contents intact. Thank you.
-Sue H.
A passenger of Air Canada - 1/30/2025
I hope this will get back to the Bellagio. After waiting on hold a very long time, I thought it is unlikely I will get much help nor would we get our glasses back. Boy, was I wrong. I have received nothing but professional, compassionate and friendly treatment from your Lost & Found Department. Talk about quick, decisive action...everything moved super fast. They quickly retrieved the forgotten glasses from the guest room and within minutes I already have a tracking number. I am appreciative of the texts and emails, knowing that our lost item was important to y'all. A big THANK YOU for taking our loss so seriously and providing superior, excellent customer service.
-Carrie Kirkland for John G.
A guest of Bellagio - 1/30/2025
Could not be more pleased with the honesty of the person responsible for giving this to Security. They are to be commended for their integrity. Also, many thanks to Tammor in Security for helping me. Love this New Orleans Four Seasons and their entire staff for such good attention during our week stay during the 100 year snow storm. Our sincere thank you, Bill and Mary Jane W. (Room 1XXX from 1/20-1/27/2025)
-Mary Jane W.
A guest of Four Seasons Hotel New Orleans - 1/30/2025
ChargerBack is a wonderful system: thank you, and thanks to the staff at the Hotel Indigo NYC downtown, for making it easy to get my headphones back.
-Haley B.
A guest of Hotel Indigo NYC Financial District - 1/29/2025
Thank you so much for your expediency and quick responses!
-Ginger A.
A guest of Fontainebleau Las Vegas - 1/29/2025
thank you to Alaska Airlines and the representative who called me about my lost AirPods that I had already “written off” because so much time had passed. I thought I had dropped them in the parking lot of a hotel in Los Angeles and would never see them again. Fast forward a couple months and I got a phone call from Alaska Airlines! She asked me if I had lost anything and I couldn’t believe my ears! Kudos and thank you for finding me and reaching out! The process to get my AirPods sent to me via FedEx was super convenient, secure, and easy and I now have my AirPods back with me at home! Thank you SOOOOOO much! I am so impressed with the service!!
-Saundra H.
A passenger of Alaska Airlines - 1/29/2025
I am so thankful and appreciative of the team at American Airlines that helped find my lost item quickly! Everyone was so kind and patient throughout the process and reassured me the whole time. Thank you all so much!
-Tifinee B.
A passenger of American Airlines - 1/28/2025
Dear all,
yesterday my lost phone safely arrived home. I would like to thank you so much for taking care of it. I would also like to exuse my carelessness and causing all the fuss. It won't happen again. I hope ;-)
Once again vielen Dank und h. G., thank you very much and best regards form Germany
Norbert Keller
-Norbert K.
A passenger of Hawaiian Airlines - 1/28/2025
So impressed with this process and the Hitlon team working behind the scenes in this lost and found process. thankyou
-KAREN J.
A guest of Hilton San Diego Bayfront - 1/27/2025
Amazing! My bag was delivered today. It was lost 12/22/24 on Princess. After a month I am very surprised it was found&! Thanks so much for a great job .
-Rebecca S.
A passenger of Princess Cruise Lines Ltd - 1/27/2025
Worked like a charm.....Thank you!
-CAREN E T.
A guest of Hilton San Francisco - 1/24/2025
I left a valuable personal item at the hotel (expensive toothbrush) and was very pleased with the lost and found process. The staff at Luma were able to quickly share the Lost and Found form with me, which I filled out and received a prompt reply in less than 24 hours. Thank you for the excellent service!
-Janet P.
A guest of LUMA Hotel San Francisco - 1/24/2025
all's well
-JOHN C.
A guest of Hard Rock Hotel & Casino - Atlantic City - 1/24/2025
Thank you so much for having honest staff looking out for their guest.
-Rebecca L M.
A guest of Agua Caliente Casino Resort Spa - 1/24/2025
Thank you for shipping my items
Sincerely: Arutyun P.
-Arutyun P.
A guest of Chumash Casino Resort - 1/24/2025
Thank you so much for your followup. A personal thank you to Irma who helped me and went out of her way. I really appreciate her kindness.
-Rebecca B.
A guest of Hilton Los Angeles Airport - 1/23/2025
I was absolutely delighted with the process, tech and personal involved in retrieving the phone I left at the ft myers airport. the response was fast, the retrieval system first rate. just damn excellent.
-philip G.
A passenger of Southwest Florida International Airport - 1/23/2025
Thank you for locating my purse and returning it to me so expeditiously!! This whole process came down to faith and your incredible professionalism. Kudos to United Airlines Lost and Found department!!!
-Sally T.
A passenger of United Airlines - 1/23/2025
Great help from the woman at the Alaska Inflight Warehouse. She worked to find my bag when nothing was happening. Even with the find my iPad app she was the one to finally get it figured out. Thank You!!
-Jeanne A.
A passenger of Alaska Airlines - 1/23/2025
I want to thank Alaska Airlines personnel for their persistence in locating and returning my lost raincoat. It was delivered to me yesterday, earlier than expected. I regret that I am now among those for whom the Airline has to expend time and energy to recover an item left behind by an absentminded passenger; I very much appreciate their efforts! Thank you so much Alaska Airlines!
Lois S
-Lois (Kay) S.
A passenger of Alaska Airlines - 1/22/2025
We would like to thank you very kindly for finding and sending back my hat,
Your lost Report ID: 373xxxxx,
I truly appreciate your effect for doing this, great job... thank you
Gordon
-Gordon W.
A guest of SeaWorld San Diego - 1/22/2025
I left my kindle in the front pocket where i was sitting. I did not even report it missing and United contacted me to tell me that they found it. I am impressed by the affirmative reach out and that a staff member turned it in. Kudos to your staff!
-Debra R.. B.
A passenger of United Airlines - 1/22/2025
Left my iPad on flight. Thank you so much for promptly finding it and getting it shipped to me!!!!
-William J.
A passenger of American Airlines - 1/22/2025
I will like to thank the Norfolk Station staff in Virginia for took a lot of effort in look for my backpack. Thank you!
-Daling P.
A passenger of Amtrak - 1/21/2025
First and foremost, "Thank You!" I soooooooo appreciate The Security Department of Aquarius making "My Problem!!!" Your Emergency! I'm so grateful for your professionalism in how you worked effortlessly to find my Lug Tote! Being from Retired Law Enforcement, I know how you can be unappreciated. I take full responsibility, a teachable moment and I will forever keep The Security Department of Aquarius in my Prayers, which are nonrevocable! God Bless, Sincerely, Claudia D.
-Claudia D.
A guest of Aquarius Casino and Resort - 1/21/2025
Thank for your quick action regarding my lost pair of eyeglasses. Muchly appreciated it.
-Marjorie V.
A passenger of Air Canada - 1/21/2025
What a great crew, they put their effort to find my phone, your service is wonderful and thank you so much again .
-Shirley L N.
A passenger of American Airlines - 1/21/2025
I am so thankful for the effort and help that the Signature Security Team gave.
-Greg G.
A guest of The Signature at MGM Grand Security L and F - 1/21/2025
this is a great service - thank you
-Rick M.
A passenger of Alaska Airlines - 1/21/2025
Excellent communication! I appreciate the updates and fully understand the process. Thank you!
-Elaine D.
A passenger of Royal Caribbean International - 1/21/2025
Thank you to all of you who worked for the recovery of my computer. I really do appreciate you all for your work and attention. Alaska should be proud to have you working for the company. It is people like you who make a great company and not the reverse. Thank you….Alain
-Alain B.
A passenger of Alaska Airlines - 1/20/2025
Thank you so very much for finding my ring and returning it to me. I am so impressed with the kindness of everyone. You guys did an exceptional job!
-Felice F.
A passenger of Air Canada - 1/20/2025
Thank you all.
-Myron Gene S.
A passenger of Alaska Airlines - 1/19/2025
Thank you very much for finding and returning my wallet. Took some time and I did not expect it! Awesome. I really appreciate the honesty of the person(s) who located my wallet and returned it. Thank you!
-Patrick NJ S.
A passenger of United Airlines - 1/19/2025
Thank you so much for successfully returning my lost jacket - means a lot to me - :)
-Juanita J.
A passenger of Allegiant Travel - 1/19/2025
We wanted to thank you for getting our lost camera case back to us in a timely manner.
-Brandon Malcolm P.
A guest of Crystal Mountain - 1/18/2025
Estoy súper agradecida y súper feliz por su excelente atención, su rápida respuesta me ha dado tranquilidad y seguridad de que recuperaré lo que perdí.
Muchas gracias dios los bendiga
-Gina E.
A passenger of Air Canada - 1/18/2025
Thank you very much for your quick response and the honesty of your employees. Thank you again
-Frank P S.
A guest of Hotel Kansas City - 1/18/2025
I want to thank everyone involved in finding my rings and getting them sent back to me. You’ve made my year and I especially thank those on boarded Carnival for all their assistance in making sure that my merchandise is being returned. God bless you all thank you and happy new year
-Kofi D.
A passenger of Carnival Cruise Line - 1/18/2025
It’s a blessing that I have you guys help me find my lost passport. Thank you so much. The process is so easy. Thank you so so much
-Karma Dorji D.
A passenger of American Airlines - 1/17/2025
I am very satisfied for , we will see you soon
Thans
-Victor O.
A guest of LUXOR Las Vegas - 1/17/2025
I want to thank everyone involved in returning my clothing to me! The clothing wasn’t expensive but it meant a lot to me to have it back so thank you again. Rachelle Winans
-Rachelle D W.
A guest of Great Wolf Lodge Traverse City MI - 1/17/2025
I can’t tell you how thankful I am for your expeditious in finding my jewelry and for the people who took the time to look for them thank you so much
-Kofi D.
A passenger of Carnival Cruise Line - 1/17/2025
Thank you for the notification.
-Hank D H.
A passenger of Royal Caribbean International - 1/17/2025
Excellent service. Great communications. Totally prompt and efficient.
-Richard P.
A passenger of American Airlines - 1/17/2025
Thank you so much. Amazing that I got my music back. Thank you for having an orderly way of identifying things left on the plane.
-Gary S.
A passenger of Alaska Airlines - 1/17/2025
A huge thank you to the young man at both D20 Winnipeg to Toronto and D36 Toronto to Montreal who initiated the lost item report for us for my laptop which was forgotten on the plane and made our life so much easier today. I wish I had his name to thank him personally. He went above and beyond normal customer service. Thank you so very much.
-Wendy and Dwight T.
A passenger of Air Canada - 1/17/2025
I am so impressed by American Airlines! I was pretty sure I lost my drivers license on the plane & I knew where it probably was & told myself they probably aren’t gonna look for it very hard, like 1 swipe of the plane and that would be it. Every week they sent me an update from lost & found & 30 days later they told me they found it & are shipping it back to me! I honestly could not believe it!! Kudos to your customer service!!
-Greta J.
A passenger of Alaska Airlines - 1/16/2025
I received my jacket that I left on flight 194 when I arrived in Seattle. Thank you for finding my jacket and mailing it to me. Your excellent customer service is very much appreciated.
James
-James B.
A passenger of Alaska Airlines - 1/16/2025
I'm so grateful to have received my computer back - I won't make that mistake again. Everyone I dealt with at Alaska Airlines was courteous and genuinely interested in helping me. The two names I wrote down were Savilia and Mike at Central Baggage Services. Many thanks!
-Ken S.
A passenger of Alaska Airlines - 1/16/2025
Thanks for contacting me about my phone. I really ppreciate it.
-Jean T.
A passenger of American Airlines - 1/16/2025
Fantastic customer service!
-Carter E.
A passenger of American Airlines - 1/16/2025
This process worked very well. Thank you!
-Devin
A passenger of United Airlines - 1/16/2025
Thanks very much for your help. It’s a nice surprise, after we thought our item was lost for good. Cheers!
-Javier Gaspar G.
A passenger of American Airlines - 1/15/2025
Awesome communication!
-Kendall O.
A passenger of Royal Caribbean International - 1/15/2025
Package arrived timely & in same condition. Thank you
-Gail P.
A guest of PARK MGM Las Vegas - 1/15/2025
Team that are working hard for found and lost items are absolutely amazing . I especially thank Tina, and Jenifer for their patience and support to help us find my daughter’s lost phone while traveling . Thanks a bunch for all.
-Selma E.
A passenger of Alaska Airlines - 1/15/2025
Shipment paid and thankyou
-Gary M.
A passenger of WestJet - 1/15/2025
Thank you! You guys are awesome! Love Alaska airlines. Loved the sticker you put on the package!
-Genie T.
A passenger of Alaska Airlines - 1/15/2025
Awesome service!
-Patrice L.
A passenger of Air Canada - 1/14/2025
Thank you so much, excellent service. It wou good to know exactly where the lost object was found: in the airplane? in the transit room at the airport? just out of Curiosity
-Elizabeth C.
A passenger of Air Canada - 1/14/2025
Confirming received… thanks to all!!
-James B.
A passenger of Punta Gorda Airport (NOT TSA OR AIRLINE - Terminal and Parking Lot Areas Only) - 1/13/2025
Very happy with customer service they located my bag and got it back to me immediately
-Cheri A.
A passenger of Alaska Airlines - 1/13/2025
Thank you for finding my Ipad. Because of a change in our itinerary, my children had seats away from us. I was distracted checking that they wouldn"t forget something, that I ended up forgetting my ipad.
Thanks again! I haven't received it yet, but it should be here within 10 days.
-Cynthia M.
A passenger of United Airlines - 1/12/2025
Thank you so much. Christian was awesome. Thank you to the cleaning staff for turning in my item.
-Leigh R.
A guest of Seminole Hard Rock Tampa - 1/12/2025
Thank you so very much!! I left my kindle on a flight back home to Toronto and it was found and returned to me by Friday.
I'd almost given the kindle up for lost when I realized what I'd done, but I got the 'found it!' notification mere hours after posting the ticket. I was up to a very exiting part of the book I'm reading too, so thank you very, very much!
-Oliver S.
A passenger of WestJet - 1/11/2025
Thank you so VERY much for finding my ipad and now sending it back to me. Extremely appreciated and Thanks again! Happy New Year!!
-Marti M.
A passenger of Alaska Airlines - 1/10/2025
Thank you for your diligence in finding and starting the return of the property I forgot in my stateroom.
-Dennis W.
A passenger of Princess Cruise Lines Ltd - 1/10/2025
Amazing and grateful for the staff to send my squishmallow back. It is sentimental to us. They were caring and prompt! Thank you
-Davida W.
A guest of Romer at the Ambassador - 1/9/2025
AmTrack, Thank you so much for finding and then providing a way for me to get my lost item returned! Great service provided.
-Elizabeth C.
A passenger of Amtrak - 1/9/2025
Lost & Found were so kind & helpful arranging to mail my items to me (left in the room). So very grateful for such a good person taking care of me!
-Mary K.
A guest of Hilton Anatole Dallas - 1/8/2025
Thank you for finding and returning this coat. This is a great service.
-Kim D.
A passenger of American Airlines - 1/8/2025
Mission accomplished! My phone arrived yesterday in good shape. Manny thanks to all your troops! My phone is in good shape and working well.
My thanks to you all l.
-Don M.
A passenger of Air Canada - 1/8/2025
Thank you; I very much appreciate your prompt attention.
-Mary C.
A passenger of Amtrak - 1/7/2025
Thank you so much!!!! We received our lost and found item today. So thankful for your sincere effort finding it and getting it back to us!
-Jayasri V.
A guest of Marriott's Cypress Harbour - 1/7/2025
Thank you Security and Lost and Found for making sure my document was found. Special thanks to Mark over at the security desk, you were awesome!
-Joanna
A guest of Flamingo Las Vegas Lost and Found - 1/7/2025
Thank you. I’m happy it was found. I’ll be excited to receive it but I understand the bag is on a ship traveling again without me, lol. Lucky bag! Thanks for letting me know it will be a while.
-Victoria E.
A passenger of Royal Caribbean International - 1/6/2025
Thank you! I said I only wanted certain things mailed back, forgot pampers were in the bag!
-Regina M.
A guest of Holiday Inn Club Vacations New Orleans Resort - 1/6/2025
Thank you guys. Great process and great service team.
-Vahagn G.
A guest of Wynn Las Vegas - 1/6/2025
THANK -YOU! I do not recall leaving my tablet on the plane ( it must have slipped out of my backpack). I thought I left it in the airport. The reporting of the lost tablet was seamless and the response and recovery was very timely. Thanks again!!!! Excellent!
-Helen T.
A passenger of Air Canada - 1/6/2025
Lisa from Outbound at the MCO airport was so thorough and kind. She was amazing and ensured everything was intact with my bag and the items. I am so grateful for her!
-Elizabeth C.
A passenger of American Airlines - 1/6/2025
Excellent experience, thank you!
-Charles P.
A guest of Fontainebleau Las Vegas - 1/6/2025
OMG!!! I just received my Kindle. I was convinced I would never see it again. The best in all of this is not so much getting it back, but that you had found it and notified me AND sent it back so quickly!!! I’m am grateful and my faith that most will “do the right thing” is not lost!!! Again, thank you.
-Diana H.
A passenger of American Airlines - 1/5/2025
Extremely pleased with the retrieval of my lost and found item and the process involved in getting this all set up, went smoothly and easily using the website, the form and your responses have been most helpful and swift!! Thanks . Look forward to receiving it by FedEx
-Sunil S.
A passenger of United Airlines - 1/5/2025
Found my wallet good fast service
-Brandon
A guest of Flamingo Las Vegas Lost and Found - 1/4/2025
A HUGE thank you to your House Maintenance Manager and staff for doing such a thorough job in finding and delivering my lost glasses per protocol and to both Andrew and Rueben who continued to follow up seamlessly through all the logistics to locate my lost belongings in incredible timing. Salud to you all. I have always amazing customer service at Chumash end to end! Thank you all. It is your exceptional customer services that bring me back every time! Happy New Year!
-L D.
A guest of Chumash Casino Resort - 1/4/2025
Excellent customer service!!! You guys are the BEST! Thank you.
-Kysha L.
A passenger of LGA - LaGuardia Airport - 1/3/2025
Thank you for your efficiency with this matter. It really means a lot to me that you took the time to find my lost item. You guys really did a great job at this.
-Dorothy O.
A passenger of American Airlines - 1/3/2025
thank you so very much for getting my backpack returned to me. It’s really a Christas Miracle. Thank you
-Anne M.
A passenger of Amtrak - 1/3/2025
Really appreciate your efforts to find my purse and send back to me. Thank you very much!
-Yili W.
A passenger of United Airlines - 1/2/2025
Excellent service and communication. Sorry I lost my IPad, but glad you guys were there to find it. Now if you could just find my kindle paper light (initial R on front cover). Thank you
-Richard R.
A passenger of American Airlines - 1/2/2025
Thanks so much for your help and the speed you sent out my lost drivers license. Really appreciate it.
-Sharon D.
A passenger of Boise Airport - 1/2/2025
So far your service has been amazing and far beyond what I had anticipated! The communication has been extraordinary & all that is left is for my item to arrive. This level of customer service is outstanding. Thank you very much!
-Gretchen S.
A passenger of American Airlines - 1/1/2025
Thank you so much for finding my iPad Pro and expediting its delivery back to me! I especially appreciate the Alaska Airlines baggage representatives Zee and Grace who went above and beyond to help sure my iPad was located, and reached out to me to confirm! I am so grateful! Thank you for the excellent service and assistance!
-Cassandra E.
A passenger of Alaska Airlines - 12/31/2024
Tank you , thank you for finding my LL Bean jacket and mailing it to me ! You are super in the customer service department!!! Again, thank you!
-Fred W.
A passenger of Amtrak - 12/31/2024
I cannot thank enough all those involved in locating my laptop! I am so grateful for the flight attendant and/or cleaning crew that saw my binder next to my seat and turned it in to Lost and Found. A big THANK YOU to Lost and Found for reaching out to me so quickly to notify me that it was found…I am so relieved and incredibly grateful to you as it has urgent documents with deadlines enclosed. Thank you, thank you!
-Judy T.
A passenger of Air Canada - 12/31/2024
Margaret was amazing. She was so friendly and helpful. Great customer service! Thank you.
-Cassie L.
A guest of Fontainebleau Las Vegas - 12/31/2024
Can't thank you all enough. I called to confirm that you had the items, and you did. Then they set me up to file a claim and request shipping. When I filed the claim, they said the items could not be found???? I called directly to the hotel again and Edwardo kept me on hold to locate my belongings and them process shipment. Thank you for your work!!
-Gene M.
A guest of Sunset Station - Security - 12/31/2024
I am so happy with air canada and the speed with which they responded to my lost wallet request! It was such a relief and saved me mental stress of my vacation
-Shalini
A passenger of Air Canada - 12/30/2024
The folks at Embassy Suites in East Peoria were extremely efficient and professional!
-Phil S.
A guest of Embassy Suites East Peoria - 12/30/2024
Thank you so much for your diligence in finding the Kindle I had left on my last flight. I truly thought it was gone forever. You guys are the best!!
-Sheryl M.
A passenger of Alaska Airlines - 12/30/2024
This was an excellent process. Thank you very much for a prompt and thorough return of my lost item.
-Stephen N.
A passenger of United Airlines - 12/28/2024
Thank you
Efficient service
-Marianne
A passenger of Air Canada - 12/27/2024
I know it was a pain and I'm glad the life360 pic help but ya'll save me my uncle is not very mindful of his stuff. Deeply appreciated ya'll
-Valerie M.
A passenger of American Airlines - 12/27/2024
I sadly lost my phone in Busch Gardens, but I called them and sent an email, and CHARGERBACK emailed me professionally and quickly to tell me they found it. I'm glad and delighted. Merry Christmas! 5 stars!!!
-Anyla B.
A guest of Busch Gardens Tampa Bay - 12/26/2024
Oops I meant lost and found not pilot and found. Don't know how my phone decided that was proper? It's a semi smart phone.
-Kenneth R C.
A passenger of Alaska Airlines - 12/24/2024
I can't believe how helpful and quick the customer service from alaska airlines, specifically the two folks I talked to at the Seattle baggage pilot and found were. I always shop air fares and these two have made me an Alaska Airlines exclusive customer for life.
-Kenneth R C.
A passenger of Alaska Airlines - 12/24/2024
thank you for all your efforts and happy holidays!
-Gieselle E E.
A passenger of American Airlines - 12/24/2024
Thanks foryour excellent work in finding our items.
-Jack G.
A guest of Marriott's Cypress Harbour - 12/23/2024
Very happy to get my tablet back. Easy process online, thanks for everything.
-Malcolm D.
A passenger of American Airlines - 12/23/2024
Thankyou for your efficiency we really appreciate it.
-Brenda S.
A guest of Aquarius Casino and Resort - 12/22/2024
Thank you so much for your assistance on this.
I appreciate United’s kind and immediate action for my wallet.
-Koki N.
A passenger of United Airlines - 12/21/2024
Package received - thank you very much much.
-Jacqueline B K.
A passenger of MTA NYCT Lost and Found - 12/20/2024
I can't say enough kind words about Justin Brown! He helped me out so much, and was incredibly patient and kind. I really appreciate that he was able to help me out so quickly. He knows the system so well and provided me with tracking labels and great info right away. Thank you again Justin. You really saved the day! - Kathryn Lai
-Kathryn L.
A guest of Delta Hotels Richmond Downtown - 12/20/2024
thank you very much.
-robert f E.
A passenger of United Airlines - 12/19/2024
Thank you very much! Great service and thank you to the Amtrak team in Richmond!
-John C.
A passenger of Amtrak - 12/19/2024
We are so very thankful for the American Airlines Lost Item Team for all they did to find our Oxygen concentrator and return it to us. Thank you all so very much. This is a Christmas miracle.
-Teresa S.
A passenger of American Airlines - 12/19/2024
We thought we can't get my 9 years old son's headphones, but you found it and sent it back to us. we do really appreciate all your support. we received his headphones this evening. thank you again!
-Mie S.
A passenger of United Airlines - 12/19/2024
This process was amazing!!!! My phone dropped out of my pocket on my incoming flight to DFW. The claim filing process and return process was easy and seamless!!! Thank you so much for the follow up and tracking during the return.
-Anne Marie P.
A passenger of American Airlines - 12/18/2024
I have NEVER lost my phone or left something in a room in all of my travels. Your service is so easy, I might just start leaving things behind!! thank you so much for your service.
-Jeffrey J P.
A guest of New York Hilton Midtown - 12/17/2024
Excellent service. My item was found and I am glad you offer a shipping option. Thank you.
-Diana G.
A guest of Omni Shoreham Hotel - 12/16/2024
Carlos (Las Vegas lost & found) was very helpful! I appreciate your help, thank you!
Also, Grace (gate agent)was extremely kind and made phone calls to figure out how to get my I-pad back to me!
Thank you United Airlines for having such exemplary employees willing to take the extra step spreading kindness and cheer during this holiday season! Jamie H.
-Jamie K. H.
A passenger of United Airlines - 12/16/2024
Thank you for the quick turnaround and your amazing customer care and lost and found recovery! You guys rock!!!!
-Yanique T.
A guest of Sahara Las Vegas - 12/16/2024
Thank you so much for the updates and speedy response.
-Renee H.
A passenger of American Airlines - 12/16/2024
Many thanks to everyone involved in finding and returning our luggage. Very much appreciated!
-Michael Joseph M.
A passenger of WestJet - 12/16/2024
Outstanding service and honest staff to keep a stuffed animal that my son left. You made his day so thank you for being honest and having integrity and kindness.
-Eric D.
A guest of Martinique NY on Broadway-Curio Collection by Hilton - 12/16/2024
Received call from Evelyn
Very polite and informative
Thank you very much
-Alan B.
A passenger of Royal Caribbean International - 12/15/2024
Thanks for finding and returning this item I left on the plane.
-John J.
A passenger of United Airlines - 12/15/2024
excelent service - thanks for finding and sending my phone - MUCH APPRECIATED
-golsa
A passenger of Alaska Airlines - 12/13/2024
package was safely delivered today, thank you
-Susan H.
A guest of Grand Canyon National Park Lodges - 12/13/2024
Super fast and delivery was perfect!
Thank you!
-Judith F.
A passenger of United Airlines - 12/13/2024
I have just received my lost item. The whole restitution was really well organised and I am very grateful to the Celebrity excellent organisation to have facilitated the transfer of my item. Thank you so much
-marie-joelle P.
A passenger of Celebrity Cruises - 12/13/2024
Thank you so much for being vigilant!
-VICKIE B.
A passenger of American Airlines - 12/12/2024
Everything worked great. Greatly appreciate the easy and smooth process
-Laura O.
A passenger of United Airlines - 12/11/2024
Thank you so much for locating and shipping my bag!
-cheryl K.
A passenger of Celebrity Cruises - 12/11/2024
I would like to thank one of your staff, I would imagine it was a security officer who received my lost iPhone from a person who attended the KSC yesterday while I was there as well. I lost my iPhone and this person took it to I would assume to security office. Your staff member went above and beyond in helping secure my phone by calling the number that comes up when the phone goes lost and it was my wife's iPhone. He asked me some questions that I would be the only one to know about my phone and then sent me the link to fill out a report for lost and found which then sent me a link to pay for FedEx shipping to my home in Woodbury, NY. Please note that you have outstanding training as your employee made me a very happy person as my phone is important to me and will be at my home by time I return from vacation on the cruise ship MSC Meriviglia. Thank you again. Anthony Scialdone bklynpi@msn.com
-anthony S.
A guest of Kennedy Space Center Visitor Complex - 12/11/2024
Received my item from United’s list and found. Service was professional and fast. Thank you.
-Alan E.
A passenger of United Airlines - 12/11/2024
Thank you for calling me about my driver’s license! I didn’t even know it was gone!
-Diane B.
A passenger of American Airlines - 12/10/2024
The package arrived as promised. Thank you.
-Marva P.
A guest of Embassy Suites Greensboro Airport - 12/10/2024
We appreciate your staff's patient help step by step. She is very friendly and helpful! Also thanks for the efficiency in dealing with this matter. We were prepared to wait for longer time to get response from your service.
-Gellien L.
A passenger of Aéroport de Montréal-Trudeau - Opsis services aéroportuaires - 12/9/2024
THANK YOU SO MUCH.
-Ruth Anne H.
A passenger of Austin-Bergstrom International Airport Lost & Found - 12/7/2024
Thank you. Chargerback is flawless. You guys keep raising the bar. Greatness!
-Steven S.
A guest of DoubleTree by Hilton Abilene Downtown Convention Center - 12/7/2024
Thanks so much for going the extra mile and finding my wife's phone. The quality of service you provide goes beyond all expectations. Thanks!
-William M.
A passenger of American Airlines - 12/7/2024
Just received my last purse ltoday from FedEx. I can’t thank you enough for finding and sending my purse back to me.
I had replaced cards, driver’s license, etc. but the gold bracelet had been given to me 25 years ago by a special person and my heart was broken when it was lost.
I can’t express my gratitude enough. You have given me my Christmas miracle! Thank you!,
-Judith G.
A passenger of Charlotte Douglas International Airport - 12/6/2024
Thank you very much for helping me with my lost item. I am looking forward to the return. The process was streamlined and it was reassuring that I might be able to locate my lost items.
-Marvie G.
A passenger of American Airlines - 12/6/2024
Very much appreciate you
Can’t imagine how much of this you get and probably how many people who aren’t thankful
-Bill B.
A passenger of Alaska Airlines - 12/5/2024
Great job
-James S.
A passenger of Amtrak - 12/4/2024
Thank you
-Rockwell M.
A passenger of Alaska Airlines - 12/4/2024
A great experience in retrieving items left at Big Cedar Lodge. This was smooth from beginning to end. I appreciated the communication. I expected to get gouged on shipping my things back to me and was pleasantly surprised the cost was reasonable. Thanks again
-Jason B.
A guest of Johnny Morris Nature Resorts - 12/4/2024
excelente servicio
-MYRNA JESICA URBINA A.
A guest of MGM Grand - 12/3/2024
Good and reliable service! Thank you!
-Ninia M.
A passenger of Aéroport de Montréal-Trudeau - Opsis services aéroportuaires - 12/3/2024
I received my lost item. Thank you very much!!
-Marlene Andra J.
A passenger of Carnival Cruise Line - 12/2/2024
Thank you for your prompt and courteous handling of this incident.
-Thomas G.
A guest of Resorts World Las Vegas - 11/29/2024
The item was received yesterday. Thank you very much!
-GIOVANNI CASALE DOS S.
A passenger of United Airlines - 11/29/2024
Dear United. I can’t say enough about your help all through my journey, including finding my iPad. What United did not know was I was travelling back home from Malaysia (where I work) having been given the news my mother was expected to pass imminently. So I was dealing with stress the crew and staff were unaware of, and their kindness and attentiveness throughout the journey meant more than they know. They kept my spirits lifted, even in quickly finding my wayward iPad. Thank you!!!
-Caitriona K.
A passenger of United Airlines - 11/28/2024
I feel very grateful and supported in getting my IPad that I left on the plane when I arrived in Burbank. Everyone was very helpful.
-Lusijah M.
A passenger of Alaska Airlines - 11/28/2024
I forgot her name but she was so helpful to mail our passports back to us when I left them in the safe. Loved the hotel and security
-Jeanine P.
A guest of Royal Lahaina Resort and Bungalows - 11/27/2024
Thank you for delivering my package safely.
-Joyce L.
A passenger of United Airlines - 11/27/2024
All Great Thank YOU very much we received our I Phone today
-Genaro P / Coldwell Banker R E.
A guest of MVC Marriott's Ocean Pointe - 11/27/2024
I really appreciate the lost & found service by Alaska and ChargerBack. It helps find and return my iPad in few days. Nice job done!
-Alexander W.
A passenger of Alaska Airlines - 11/27/2024
I never thought you would recover my MacBook but you did! I’m so grateful. Thank you
-Tracy R.
A passenger of American Airlines - 11/26/2024
Barry has been amazing. So kind and very thorough. He has been a joy to talk to and we felt that we were in great hands for our first interaction to the last interaction. Thank you Barry!! From Cristina and Eileen
-Eileen D.
A passenger of American Airlines - 11/25/2024
This was an easy process once I got to the right place. Thank you!
-Alice J.
A passenger of Louis Armstrong New Orleans International Airport - 11/25/2024
well done
thank you
-d
A passenger of WestJet - 11/25/2024
Merci infiniment pour votre diligence. Vous êtes des professionnels avérés. Merci encore .
-Oumbetene tambo Patrick V.
A passenger of Air Canada - 11/25/2024
i am just so grateful that things were handled so smoothly. a big THANK YOU to your efficient service. i was informed on every single steps and it was very fast.
-Pei-In Cynthia K.
A passenger of American Airlines - 11/25/2024
Many thanks! My item was found very quickly and shipped to me in no time. Great Service.
-VICKI F B.
A passenger of United Airlines - 11/24/2024
Thank you for locating and arranging return of my items.
-Peter R.
A passenger of Air Canada - 11/23/2024
I am sooo very appreciative that my laptop was found, located quickly and shipped overnight. My belief in kind humans has been restored. Mia
-Mia B.
A passenger of JFK Terminal 4 Lost and Found by Smarte Carte Inc. - 11/23/2024
I received my lost laptop from the airlines which I am grateful for but this did take 3 months which is a significant amount of time. During this time I did not receive any communication at all which made me uneasy and I questioned if chargerback was even legitimate. Some kind of follow on status either weekly or even monthly would have been appreciated. Thanks again though, I'm glad I help off on buying new laptop!
-Connor S.
A passenger of American Airlines - 11/22/2024
Thank you sooooo much for locating my lost phone!!!! I super appreciate all of your help!!!! Alaska Airlines gave exceptional service again!!! Thank you to everyone who helped me in a stressful situation!!!! You all ROCK!!!!
-Chris L.
A passenger of Alaska Airlines - 11/21/2024
Thank you ever so much for returning my jacket. Due to my negligence I lost it and you made every effort to get it back to me. I am very appreciative.
-Laura D.
A passenger of American Airlines - 11/21/2024
The process was so easy to get my ID back. Thanks for your help.
-Vincent C.
A passenger of Alaska Airlines - 11/20/2024
Thank you, I received my wallet safe and sound! Phil
-Phil G.
A passenger of Alaska Airlines - 11/20/2024
Thanks to all of you who were involved in finding and shipping my bag. I appreciate very much your effort to get me my lost bag
Many , many thanks, You are truly customer focused.
-Siegfried H.
A guest of Hotel Maren - 11/19/2024
So far in this process I couldn’t be happier!
-Brad M.
A passenger of United Airlines - 11/19/2024
Thank you so much for contacting me about the CPAP I lost! You all have been terrific and so fast!!!! Thank you, thank you!
-Donna P.
A passenger of United Airlines - 11/19/2024
Service très efficace et exceptionnel au niveau de la rapidité d’action. Merci et félicitations
-Benoît L.
A passenger of Aéroport de Montréal-Trudeau - Opsis services aéroportuaires - 11/19/2024
I am extremely thankful to the men and women who worked very hard to get my lost document. Thank you!
Joseph
-Joseph K.
A passenger of United Airlines - 11/18/2024
Outstanding and efficient “Lost and found” program. Mara was terrific & easy to work with. Kudos to the employee and or person who turned it in and on up the chain to the lost and found office. Amazing thank you
-Dave H.
A passenger of Austin-Bergstrom International Airport Lost & Found - 11/18/2024
I had a short time between connecting flights last week, and while deplaning from the first flight I must have dropped my cell phone, but did not realize it until I had boarded my next flight. No time to go back so I waited to land before starting the steps to recover it. I was not optimistic.
I learned from talking with gate attendants that I needed to contact AA baggage claim in Philly (where I dropped it), and to file a lost item claim. I was tracking the phone so I at least knew it was in the airport.
Trying to get someone to answer the baggage claim phone was truly a test of patience. I know they are busy handling travelers who are present but hearing the phone ring dozens of times and no answer or ability to leave a message was frustrating and defeating.
On the second day of calling someone did answer and gave me the standard answers of item could not be located and to expect to be contacted in 5-30 days once/if it was.
Here is where the happy ending begins. A 2nd employee overheard my questions and low expectations and took some wonderful actions. She located the phone (we had told her it was tracked to being in the AA baggage claim area by then) and called me back within two hours. I was able to prove it was mine so she sent me a link to get it returned to me within two days. Her first name was Sherese and last name something like blackwell or stockwell. Regardless, Sherese was the thoughtful hero for this traveler who had pretty much given up hope. She expressed empathy for the situation I was in and saved the day. I hope she hears from someone at AA the same thanks that I gave her during our call.
-Gregory S.
A passenger of American Airlines - 11/18/2024
I talked to Greg at the front desk and he had a form sent to me to report and describe the item lost. I filled that out right away and this morning I was greeted with a positive response. I sent in the option to have the item sent to me.
I want to thank everyone who were involved. I do not know how to contact Greg by email but I definitely want to thank him as well as the engineering maintenance team and the housekeeping team.
PLUS I just got an update that the item has been shipped. Wow. Talk about efficiency.
Best regards and an early happy Thanksgiving to all of you,
Connie
-Constance E W.
A guest of Hilton Sedona Resort - 11/18/2024
I am so very appreciative that I got my Cell Phone Back. I thought it may not be returned to me. Thank you so so much for the great staff and service you provide for Alaska Airlines.
-Rita A.
A passenger of Alaska Airlines - 11/17/2024
Excelente personal apareció mi artículo de una vez
-Santa M R.
A passenger of JFK Terminal 4 Lost and Found by Smarte Carte Inc. - 11/16/2024
Thank you so much - my wallet was returned after losing it a few days later with all my cards and safely mailed back.
-Jamie C.
A passenger of Amtrak - 11/15/2024
Thank you so much for having the shipment option available for my lost glasses! I received them today and so happy I can see now! ;)
-Carrie B.
A guest of Pittsburgh Zoo and Aquarium - 11/15/2024
Today, via FedEx, we received our items left behind on our cruise. TY to all involved, especially our Room Steward Jermaine who we are certain found the items. Great Job!!!!
-mark G.
A passenger of Royal Caribbean International - 11/15/2024
Very satisfied
-MINA
A passenger of Aéroport de Montréal-Trudeau - Opsis services aéroportuaires - 11/14/2024
Thank u I received my phone today.
-Phyllis R.
A guest of Encore Boston Harbor - 11/13/2024
Thank you so much for getting my kindle back to me!! I thought it had been lost for good. I was beyond ecstatic to have received an email letting me know it was found. Thank you. Thank you. Thank you!
-Wolf F.
A passenger of American Airlines - 11/13/2024
Everything went exactly as predicted. Thanks
-Burton D. W.
A guest of Ocean 22 by Hilton Grand Vacations - 11/13/2024
RCI: Many thanks to thorough housekeeper, Viviana, for finding and sending our documents to Lost and Found!! Thanks to Suzara Larkin in locating & explaining how to get item sent back to us. Great, efficient service is much appreciated!
-Rebecca O.
A guest of Grandview at Las Vegas - 11/13/2024
Thank you
-Elijah M.
A passenger of United Airlines - 11/13/2024
Thank you for your efficient and timely return of my kindle that I left on a friend lane - very well done!
-Judy T.
A passenger of United Airlines - 11/12/2024
Thank you and God bless you for your quick response to my cell phone claim! May God richly bless you in every area of your lives. May you know him personally and intimately as your lord and savior! He loves you so much and has great plans for you! Your response and care was amazing and excellent
-Cheryl M.
A passenger of American Airlines - 11/12/2024
American Airlines was fantastic in getting the items I left on the plane to me right away.
-Shari
A passenger of American Airlines - 11/12/2024
I’m so happy Alaska Airlines found my iPad! Sorry I didn’t get the name of the lady who helped me because she was so nice and patient while I put my info in for fedex payment. Thank you again. So glad I don’t have to purchase another iPad.
-Diane H.
A passenger of Alaska Airlines - 11/12/2024
I have to highly compliment the service that I received. Very professional service with a friendly manner. I had several follow-up calls to make sure that everything was set after some initial problems with getting FedEx shipping set-up. A very happy and grateful client.
Thank you !
-John H.
A passenger of United Airlines - 11/12/2024
Excellent find. Sammy, my Samsung Tab S3, is very happy to be home; but would like to have the additional loyalty miles he travelled prior to being saved by Lost-n-Found.
-Richard T.
A passenger of American Airlines - 11/10/2024
Best resort we’ve ever dealt with. Thank you so much for all your efforts! We’ll be back!
-Michele W.
A guest of Beau Rivage Resort and Casino - 11/9/2024
As always our stay was perfect. Thank you so much for all your trouble to find and return the coat I left behind. I appreciate your hospitality.
-Barbara E.
A guest of The Grand Canyon Railway and Hotel - 11/9/2024
Thank you Beau Rivage Resort for being honest and loyal to your customers. Special Thanks to Cristy for the reminders.
-Ethel B.
A guest of Beau Rivage Resort and Casino - 11/8/2024
I am so impressed… I filled out the lost form for my missing iPad which I left in the seat pocket. Some kind passenger returned it. It got to United lost and found, and I received it today! I am so happy and thankful to everyone involved .
-thank you so so much.
-Diane M.
A passenger of United Airlines - 11/8/2024
You guys are awesome. Thank you to everyone who had a part in getting my property back to me!
-deborah C.
A guest of Green Valley Ranch Resort and Casino - 11/8/2024
Thank you so much for finding and returning my daughter's ID card. She was very concerned about it and is quite happy now. I appreciate the great communications you maintained during this process. Thanks to all involved in getting a successful outcome.
-Rick M.
A guest of SeaWorld San Diego - 11/8/2024
I have received my sunglasses and thank you very much for your support.
-Richard F.
A passenger of Amtrak - 11/8/2024
Thanks so much Lonita . She was awesome and great personality !!
-Scott R.
A guest of Golden Nugget Las Vegas Security L&F - 11/8/2024
This was a simple and easy process!
-Dan M.
A guest of Mystic Dunes Resort and Golf Club - HGV - 11/7/2024
Thank you
-Lucy S.
A guest of Embassy Suites by Hilton DFW North - 11/7/2024
Thank you! My bag was returned to me today! Much appreciated!!!
-Gail M.
A passenger of Charlotte Douglas International Airport - 11/6/2024
thank you so much for your quick response.
-Chad E.
A guest of Hotel del Coronado - 11/6/2024
Je tiens à vous remercier chaleureusement pour avoir mis en place cette plateforme, à avoir réussi à retrouver mon pc rapidement. Je n ai pas eut besoin d envoyer 50 mails ce qui est appréciable aussi. Vous êtes tres efficace. Merci mille fois
-Jendoubi
A passenger of Aéroport de Montréal-Trudeau - Opsis services aéroportuaires - 11/5/2024
Thank you for finding my phone. I didn't think you would. This is great service..
-JOhn B.
A passenger of United Airlines - 11/1/2024
Thank you for notifying me of my found iPad so quickly. I had put my name and address on it so that helped, but it didn’t ensure that it would not end up in someone’s bag. Thank you!!
-Valerie K.
A passenger of United Airlines - 10/31/2024
Found item received! I am very happy-thank you!
-Ann Marie Z.
A guest of Westin Nanea Ocean Villas - 10/31/2024
Good Job!
-Clara D.
A guest of Cedar Point - 10/31/2024
Great communication from the team and my phone was very quickly returned. I appreciated the extremely fast turnaround and the personal contact. Thanks very much!
-David S.
A passenger of United Airlines - 10/31/2024
Fast account automated convenient and effective
-Tristan A.
A passenger of Amtrak - 10/30/2024
Kudos to United Airlines for finding my cell phone! I appreciate your notification and tracking system. I will patiently await its arrival. Big thank you!
-Nicole A.
A passenger of United Airlines - 10/30/2024
Great job! Thanks
-ALESSIO D.
A passenger of United Airlines - 10/29/2024
I received my package today, sooner than expected. We are overjoyed with your caring service. Thank you so much!
-Jacqueline M.
A passenger of WestJet - 10/29/2024
Thank you so much for the f/u with our misplaced item. You have excellent customer service and we appreciate it. Everyone has been very personable and kind! Rare these days.
Keep up the good work
Your customers appreciate it!
-Anthony
A passenger of American Airlines - 10/29/2024
Thanks to Derrick & the loss prevention team at the Omni Hotel (Battery Atlanta) for their assistance. There was a little mixup with the package but they were very helpful and I am pleased with the return of my items which had been accidentally left behind at the hotel.
-Johnetta M.
A guest of Omni Hotel at The Battery Atlanta - 10/29/2024
Thank you very much for my forgotten pink jacket being returned!
-Judith J.
A guest of Embassy Suites DC Convention Center - 10/29/2024
Thank you for the email update& tracking number ; I appreciate your help and attention to this matter.
-Mary M. B.
A passenger of United Airlines - 10/28/2024
I'm most grateful to United Airlines for contacting me regarding my lost item. Kudos and thanks to your team. I really appreciate this.
-Lurane A.
A passenger of United Airlines - 10/28/2024
Thank you so much for helping me. I really appreciate it. Great job everyone.
-Linda E.
A guest of MVC Marriott's Newport Coast Villas - 10/27/2024
Received my lost item today (10/26/24). Thank you so much for finding it & returning it to me. I am so grateful!
-Paula A.
A passenger of Carnival Cruise Line - 10/26/2024
I’d like to start of by thanking the team who were involved in finding my missing wallet.
Once I knew I had lost it, I had little to zero faith in recovering. I also attempted to call but to no avail. Submitting a lost form was my last resort but again, I didn’t want to have my hopes up. With just a few days letter, I received a notification that my wallet was found! I was overjoyed because this wallet was given to me by my significant other along with my IDs. I just paid a small fee for the priority mail and I got my wallet back along with all the contents inside! Nothing was missing at all. Thank you again for the staff at the Pho Restaurant and TI Lost and Found Team who made this all happen. Faith has been restored 100%. You set the bar high! Well done.
-Sal V.
A guest of Treasure Island - 10/26/2024
Thank you
-Rob W.
A passenger of American Airlines - 10/26/2024
I received the items I left in the bathroom. Thank you so much for this great service.
-Judy W.
A guest of Embassy Suites Charleston - 10/26/2024
I received my jewelry today. Again, I thank you soooooo much.
-Gayle H.
A guest of Sheraton Princess Kaiulani Hotel - 10/25/2024
I'm in receipt of my package & I wanted to thank you for the expeditious service of returning my clothes.
-Marlene S.
A guest of Hard Rock Hotel & Casino - Atlantic City - 10/25/2024
Thank you! That suitcase contains my best clothes and best shoes!
-Esther G.
A passenger of Royal Caribbean International - 10/25/2024
Such an efficient way to have forgotten item mailed to my home. Thanks so much!
-Sally L.
A guest of Comfort Inn and Suites - 10/25/2024
Thank you for your timely response I got my bag and contents back today. Love the Elara
-Karen C.
A guest of Hilton Grand Vacations Club The Elara - 10/24/2024
When I realized I left my Kindle in the seat pocket on a recent flight I thought it was gone forever. I didn’t have much hope when I made the lost item report. Two days later I received a call saying it had been found. Two days after that I received it via FedEx. I’m very grateful. Bravo to everyone involved.
-Philip T.
A passenger of American Airlines - 10/24/2024
Two amazing, lost, and found employees- Colm and Andre!! They made the process for the return of my item, simple and stress-free. Thank you so much, Angela.
-ANGELA M.
A passenger of Sacramento International Airport - 10/24/2024
I can not thank Robyn from Orlando Sanford Baggage Services and the man who helped me from SanfordAirport Authority for helping me with my lost Kindle. I left it on the plane. I apologize for causing them both extra work but I am so grateful for their exceptional customer service. Thank you so much!
-Debbie R.
A passenger of Sanford Airport Authority - 10/24/2024
Received my items today. Very easy and quick process to get them sent to me. Thank you!!
-Janice J.
A guest of The Grand Canyon Railway and Hotel - 10/24/2024
Thank you, thank you,thank you. I never thought I works get anything back from an airline. You have been great
-Kathie F.
A passenger of American Airlines - 10/24/2024
Item was delivered on time as predicted, excellent job. Thank You!
-Bruce I.
A passenger of Sacramento International Airport - 10/23/2024
Thanks for efficient and helpful process.
-Dan A.
A passenger of United Airlines - 10/23/2024
Thank you for all your effort to reunite me with my phone! Truly appreciate it.
-Linda G.
A passenger of American Airlines - 10/23/2024
Very impressed I received my ipad back. I did not expect anyone to turn it in. I really appreciate everything you did in helping me retrieve my iPad. The process was very simple, professional, and rewarding. Thank you all!
-John B.
A passenger of United Airlines - 10/23/2024
Thank you very much. We received everything very quick. Very much appreciated.
-Nancy L.
A guest of The Hotel Hershey - 10/22/2024
Amazing service and so easy to get my lost items back. I really appreciate the team you have doing this work! They made the stress if losing the item go away!
-Blake P.
A passenger of EWR - Newark Liberty International Airport - 10/22/2024
Thank you for returning my wallet
-Paul S.
A passenger of JFK Terminal 4 Lost and Found by Smarte Carte Inc. - 10/22/2024
tHANKS FOR ALL HELPERS--PURSE ARRIVED TODAY PERFECT CONDITION!!!!!!
-Barbara M.
A passenger of Alaska Airlines - 10/21/2024
Very impressed with Grace at Alaska Airlines. They helped me find my lost blazer and shipped it back to me right away.
-Korynne W.
A passenger of Alaska Airlines - 10/21/2024
I want to thank you for returning my tablet so rapidly! Francisco in security helped to alleviate my concerns and I was so anxious after discovering that I left it in the room and checked out. The maid answered the “annoying “ sound and asked if I could turn it off- it was music to my ears to know someone found it!! Thanks for your help. You should know when I first started to fill out a form another website came up before yours so I was tricked in filling that out. You might look into that . Sincerely, Flor Constantino
-Flor C.
A guest of PARK MGM Las Vegas - 10/21/2024
TSA was SO helpful and kind and quick when i reported my item missing, it was being shipped to me within an hour of reporting it missing. THANK YOU.
-grace
A passenger of Boise Airport - 10/21/2024
I'm very impressed with how quickly I was contacted after submitting a lost item report. I'm even more impressed with how quickly I received confirmation of shipping!
-Sarah B.
A passenger of United Airlines - 10/20/2024
Thank you so much we have received the package
-Elba A.
A guest of Yosemite Hospitality | Aramark Lost & Found - 10/19/2024
I thank the staff of United Airlines Lost and Found Department who handled my lost item report and the lady who helped me in reporting the lost item and most especially to the kind person and/or the United Airlines staff who found my Kindle Book, gave it to the UA Lost and Found Department.
I'm so grateful that it was found. I appreciate very much the efforts taken by those involved.
Take care and God Bless to all United Airlines Staff and/or the person who found it.
-Carmelita P.
A passenger of United Airlines - 10/19/2024
Thank You soo much for asisting in the finding and shipping my lost phone. Sometimes a little miracle happens. A highly satisfied customer, Again, DANKE
-HANS H. G.
A passenger of American Airlines - 10/18/2024
Thank you so much for finding and returning my kindle. We hope to stay there again on our way up to Wisconsin.
-Elizabeth C L.
A guest of Homewood Suites by Hilton Wichita Falls - 10/18/2024
My American flight was delayed 3 hours and I didn’t make the standby cut so I was feeling pretty frustrated. Then as my flight was boarding, I discovered my kindle missing but was 15 minutes from the standby gate so I figured it was a lost cause. I didn’t even try a lost report. So after a night of worrying about my kindle and the books I was reading, I ordered a new one! The next day I received your email that someone had turned my kindle in and American Airlines had gone to the trouble of emailing me and would send it to me. This act renewed my faith in humanity. I’m so grateful to you! Thank you so much!
-Kay Lynn C.
A passenger of American Airlines - 10/18/2024
Outstanding service. Got an email within 6 hrs of making the claim online that the phone was not found. Within one hour of uploading a picture of where the phone was tracked to via “pinging” it was confirmed found. With less than 24 hrs later it was shipped to my address. Can’t ask for better service . Amazing.
-Eiblmeier
A passenger of Air Canada - 10/18/2024
Thanks so much to the LAX Lost and Found, and American Airlines for recovering my lost phone, and contacting me. The effort everyone made is greatly appreciated.
-Lisa A.
A passenger of American Airlines - 10/18/2024
I can’t say how much I appreciate American Airlines for finding and notifying me that they had my Fire Tablet even before I had a chance to file a missing item report. Very prompt and efficient! The customer service rep they contacted me was very professional and helpful. Thank you!
-Laura J.
A passenger of American Airlines - 10/17/2024
I received the package you sent me. It was 6 pieces of clothing my daughter had lost. Thank you for your assistance.
-Judy L R.
A guest of Grandview at Las Vegas - 10/17/2024
Good service I feel that United has upped its game in customer serve and efficiency. Please continue the service.
-Paul P.
A passenger of United Airlines - 10/16/2024
Excelent service! Everything was very smooth. Thank you
-Ricardo A.
A passenger of American Airlines - 10/16/2024
Thank you for sticking by me and suffering me for the time that I was waiting for my phone to show up
-Kathryn J.
A passenger of Amtrak - 10/16/2024
THANK YOU VE
-IZABELA G.
A passenger of Princess Cruise Lines Ltd - 10/15/2024
Ty! ;)
-Candi L.
A guest of Venetian Resort and Expo Lost and Found - 10/15/2024
Excellent service !!
-Yong
A guest of Rio Las Vegas - 10/15/2024
I am ecstatic! Thank you for the wonderful service you provided. It was above and beyond my expectations, and for that I am truly grateful. The staff was truly patient, understanding, friendly, knowledgeable, helpful, and should be proud of their wonderful service.
-Lisette
A guest of Six Flags Magic Mountain - 10/15/2024
i received my lost wallet back today. Thank you so much. You are the best Charlotte Douglas International Airport.
-Jeannette C.
A passenger of Charlotte Douglas International Airport - 10/14/2024
Amazing communication and professional service!
-Britt P.
A guest of Wynn Las Vegas - 10/14/2024
i’m very grateful on how fast i was notified about my wallet .
-Maria E.
A passenger of American Airlines - 10/14/2024
I’m so please with the assistance and efficiency I received from the lost and found team at the Montreal airport. Thank you so much !
-Anne S.
A passenger of Aéroport de Montréal-Trudeau - Opsis services aéroportuaires - 10/13/2024
Thank you! I received my cpap machine on Friday, Oct 11.
-Jeanie R.
A passenger of United Airlines - 10/13/2024
They found my keys and got me the information to get them back asap! They made the whole process easy and stress free
-Eddie W.
A guest of Westgate Myrtle Beach Oceanfront - 10/13/2024
Thank you Susana Larkin, You are so nice and very helpful. Keep up the good work. God Bless Hope to see you soon.
-Betty Gupit Y.
A guest of Grandview at Las Vegas - 10/12/2024
I received my shirts today. The service was exact and I am very greatful to get my shirts returned, very quickly also.
-Jeff P.
A guest of Trump Hotel - 10/12/2024
Thank you
-Jenny V.
A guest of Lodge and Spa @ Keystone Resort - 10/11/2024
Wow, honest people do exist and I am the very lucky recipient of their actions. Thank you!!!!!!!!!!
-Kathleen A.
A passenger of Air Canada - 10/11/2024
Thanks
-Rayen
A passenger of Aéroport de Montréal-Trudeau - Opsis services aéroportuaires - 10/11/2024
Thank you, I received my item that was accidentally left behind. I am SO appreciative.
-Robyn B.
A passenger of Carnival Cruise Line - 10/11/2024
Thank you very much for your prompt response to my report of a lost item.
-Robert K.
A passenger of American Airlines - 10/10/2024
I was amazed at the precision and outstanding remedy to get my laptop back. Your recovery system appears to have no flaws. Thanks!
-Raymond G.
A passenger of JFK Terminal 4 Lost and Found by Smarte Carte Inc. - 10/10/2024
Thank you for the prompt and secure of my lost items from The Venetian. I appreciate it.
-Donna N.
A guest of Venetian Resort and Expo Lost and Found - 10/10/2024
Outstanding service. We had the lost reading glasses back in one day. Thank you very much.
-Rick Q.
A guest of The Graduate Minneapolis Hotel - 10/9/2024
Excellent Service. Efficient claims process and quality communication.
-Walter S.
A passenger of American Airlines - 10/9/2024
I thought that I had fly my iPad at the LAX Lyft venue and did not realize that I left it on your plane. I was pleasantly surprised amazegjd - when I received an email saying that it was found on the plane. Your directions to retrieve it were simple and easy to follow. On e again, I was amazed at how quickly I received it it at my home. The $50.00 charge was considerably lower than a $500 replacement. I don’t know how to appropriately thank all the Alaska staff that were involved but Imwill definitely share your customer service widely in my circle and use Alaska whenever I can. You made this 85 year old very happy and renewed my faith in good people.
-Albert E.
A passenger of Alaska Airlines - 10/9/2024
Thank you so much for finding my passport and notifying me. I appreciate your staff!
-Malcolm T.
A passenger of United Airlines - 10/8/2024
Happily surprised to hear from UAL that my wallet was found and is coming back. Kudos to United Airlines.
-William Q.
A passenger of United Airlines - 10/8/2024
I can't begin to thank you and The Hilton enough for the return of my iPad. What a great, efficient return service and Hotel!!!!
-Betsy K.
A guest of New York Hilton Midtown - 10/8/2024
I received my lost item (car key fob) today. Thank you to everyone involved in locating and returning it to me. I am overwhelmed frankly as I was very dubious that it would be found. Many thanks once again.
-John G.
A passenger of Air Canada - 10/8/2024
Thank you! Thank you, Bellagio Lost and Found! I have received my rings, and I am thrilled! Thank you, Tona, for sounding so excited when I called and you found them as we talked. And thank you, Asia, for what you did to get them back to me. The braid band ring was a gift from my husband on our 15th anniversary. He recently passed away after 56 years of happy marriage, so you can imagine how important the ring is to me. I am so impressed with your service-totally efficient and totally friendly. I send you all a hug!
-Julia K.
A guest of Bellagio - 10/8/2024
I am VERY grateful to the Air Canada employees who found my phone and went to all the trouble it must have taken to match that phone to me, to contact me so soon after I'd left it behind, and to make arrangements to have it returned to me so quickly. To the staff who turned it in and to Steven who contacted me, thank you so very much. Air Canada should be proud to have you.
-MaryJane P.
A passenger of Air Canada - 10/8/2024
Thank you for being so prompt in finding and sending my item.
-Elizabeth L.
A passenger of United Airlines - 10/8/2024
I thank you very much sending my son passport back to me I’m so greatly appreciated
-Jestina K.
A passenger of American Airlines - 10/7/2024
our item was delivered as promised, and in great shape!
-Joel Y A.
A passenger of Alaska Airlines - 10/7/2024
Exelente servicio gracias bendiciones
-Franklin L Vilorio M.
A passenger of United Airlines - 10/7/2024
I would like to express my gratitude to American's loss and founda department. Really. I was really stressed and you guys saved the day! Again Ty.
-Gil E.
A passenger of American Airlines - 10/7/2024
the Air Canada Lost Item service was wonderful. My IPad was located quickly, and Air Canada organized delivery for me with tracking. the item arrived within a day, and it was well packaged and undamaged. thank you for this service.
-Maia M.
A passenger of Air Canada - 10/7/2024
Thank you for your prompt service.
-Sandra P.
A guest of The Carriage House - 10/6/2024
Great customer service to find and ship my missing item!
-Claudine A.
A passenger of American Airlines - 10/5/2024
Excellent service!!!
Thank you so much
-Lena K.
A guest of Hilton Grand Vacations Club Las Vegas Boulevard Suites - 10/5/2024
Easiest lost and found ever
Thank you so much
-Jonathan L.
A guest of MGM Grand - 10/4/2024
Thank you very much for your assistance in locating my lost phone. As you can imagine, I’ve been at odds without it. Your efficiency and professionalism is to be commended. Kudos all around.
-Omega A.
A passenger of United Airlines - 10/4/2024
Items delivered…
Gratefully yours truly
-Donna S.
A passenger of Carnival Cruise Line - 10/4/2024
Wow, words cannot describe the positive experience I had with Lost and Found. I thought my sunglasses were lost forever. Housekeeping found them, and turned them in. When I contacted lost and found, I was told how to start the process of getting them mailed to me. Everything was extremely easy, and everyone was extremely helpful and really nice. Thank you..
-Chris A.
A guest of Golden Nugget Las Vegas Security L&F - 10/4/2024
I received my lost iPad yesterday. Thank you for your help and the quick response.
-Patricia A F.
A passenger of United Airlines - 10/4/2024
Thank you Alaska for doing an impressive job of locating my IPad. Each person that I spoke to was patient and helpful. No long phone waits. Can’t emphasize how much your process made this so much simpler and less stressful. The iPad is home and I’m so grateful to all of you!
-Pat B.
A passenger of Alaska Airlines - 10/4/2024
I cannot believe that I was so careless that I left a laptop on a plane. I cannot thank you enough for finding it. I am more impressed with American Airlines lost and found, ground crew, etc than I could ever express in words. Thank you. THANK YOU!!!!!
With appreciation,
Dr. H.
-Christine H.
A passenger of American Airlines - 10/3/2024
We received superior customer service from Aisha Anderson. She went above and beyond to ensure the cell phone we left in the airport was sent and received. Aisha even called today to give us a delivery status. Thank you Aisha!!
-Saul L.
A passenger of Louis Armstrong New Orleans International Airport - 10/3/2024
I would like to thank everyone at United for their help in locating my missing item. The attention I received as well as the follow up was very professional and timely. Thank you again. Much appreciated!
-Kathleen Marie F.
A passenger of United Airlines - 10/3/2024
Thank you for all your efforts to return my bag to me. It was not valuable, but more sentimental value. This means a lot to me. I appreciate you!
-Lisa B.
A passenger of American Airlines - 10/2/2024
Thank you and all who are responsible for the return of my USA passport
-David K.
A passenger of United Airlines - 10/2/2024
Very good service. Filled a report and the next day they found it. Than emailed with instructions how to get my lost item back. Thank you.
-James B.
A passenger of Tampa International Airport - 10/1/2024
So far, this is going very smoothly and I appreciate your good protocol. thanks
-Nancy T.
A passenger of United Airlines - 10/1/2024
Great job. I can’t thank everyone enough. You have great people working for AA. BR
-Robert R.
A passenger of American Airlines - 10/1/2024
Thank you for finding my ipad!!
-Julia D.
A passenger of Alaska Airlines - 10/1/2024
I am so happy I was flying American Airlines, you guys are so efficient and Trustworthy. It's a horrible feel8ng when you realize you are missing an appendage, lol. Seriously, my nephew and brother really helped me out of a jam. It is so great to be able to trust someone to do the right thing!!!
-Nancy H.
A passenger of American Airlines - 10/1/2024
Thank you so much for getting my shirts back to me!!
-Mark P.
A guest of South Point Casino - 9/30/2024
Dear Chargerback Team,
I wanted to extend my heartfelt thanks for your assistance in locating and delivering my driver’s license. Your prompt and efficient service made a significant difference, and I truly appreciate your help.
Thank you once again for your excellent support.
Best regards
Cherukuri
-Krishna C.
A guest of Universal Orlando Resort - 9/30/2024
Big thanks to the cabin crew leader on AA1518 on sept 26 lax to phoenix who messaged through about my lost phone in admirals lounge, it was found and returned, thanks!
-Katya K.
A passenger of American Airlines - 9/30/2024
Thank you for being so responsive.
-Dr. Marcie T.
A guest of Grand Canyon National Park Lodges - 9/30/2024
Fantastic Service with Lost & Found! Thank you!
-albert C.
A guest of Embassy Suites Georgetown/Grand Vacations District - 9/30/2024
I received my clothes that I left in the closet so fast! thank you!
-Jonica G.
A guest of Venetian Resort and Expo Lost and Found - 9/30/2024
Thanks for finding my wife’s glasses and helping me getting them shipped home.
-William P.
A guest of Venetian Resort and Expo Lost and Found - 9/29/2024
Very satisfied ...
-joanna D.
A passenger of Aéroport de Montréal-Trudeau - Opsis services aéroportuaires - 9/28/2024
Amazing, fast, smooth process!! Thank you so much, and thank you Alaska Airlines crew
-Emily A.
A passenger of Alaska Airlines - 9/27/2024
Received the Lost item as promised. Thank you
-Mark E.
A passenger of Alaska Airlines - 9/27/2024
Quick and efficient Thank you
-Saul S.
A passenger of American Airlines - 9/27/2024
Thank you for the speedy search and handling of my credit card. I really appreciate the quick and professional handling of the lost credit card.
-Robert B.
A guest of Palmer House Hilton - 9/26/2024
Thank you all so very much for finding my hearing aid!! I so appreciate your efforts!!
-Mary Z D.
A guest of Bellagio - 9/26/2024
You guys were great to look for my item and then back to me so fast. Thank you. Your efforts are appreciated. Jaime
-Jaime S.
A guest of Hilton Seattle Airport and Conference Center - 9/26/2024
Thank you so much for contacting about my missing device. I had just realized a few minutes before getting your message that I must have left my device in the pocket of my seat in the airplane. I didn't think I would be able to get the device back. Thank you.
-Susan R.
A passenger of American Airlines - 9/26/2024
I was so surprised to hear from you that you found my Kindle and even more surprised at how quickly it was returned to me. Thank you so much.
-Bobbi B.
A passenger of United Airlines - 9/26/2024
Woohoo Thank you so much!!! Can you stare where my wallet was found very curious, thx again!
-Michael G.
A passenger of American Airlines - 9/25/2024
Thank you for what you guys do,I did a R2R which was exhilarating experience. But to be able to find my lost water bottle which had a special value to me was remarkable and I am grateful to the team.
-Sanjeev P.
A guest of Grand Canyon National Park Lodges - 9/25/2024
Thank-you so much, I had 4 flights with American Airlines in the last 2 weeks & everyone treated me very well. Now all we need to do is pull that cushion off my seat & find my hearing aid, lol.
Thank-you so much,
Carla Burris
-Carla B.
A passenger of American Airlines - 9/25/2024
That ring means a lot to me!
Your fast and wonderful response in finding it was tremendous!!!
Thank you so much!!!
-Aldo C.
A guest of Ocean Beach Club / Oceanaire Resort - 9/24/2024
I am very happy. I lost my tablet on my trip. I contacted the company and they found it, and I got it back. It was very fast.
-Grasiele pereira Q.
A passenger of United Airlines - 9/24/2024
Thank you for helping with this do quickly
-Linda W.
A passenger of Royal Caribbean International - 9/23/2024
I want to let you know that I have received my lost piece of luggage and to thank you for the prompt service of retrieving it getting it shipped out so expeditiously. FedEx delivered it to my residence this past Saturday, September 21st. I must say your system for handling lost luggage works very well.
-Jo Anne M.
A passenger of Royal Caribbean International - 9/23/2024
Thank you for finding it so quickly!
-Eri S.
A guest of SeaWorld San Diego - 9/23/2024
Thank you very much. everyone in your dept was very helpful and pleasant. My glasses arrived safely yesterday.
-priscilla L.
A guest of Omni Providence Hotel - 9/22/2024
Thanks for your help
-Robert H.
A passenger of JFK Terminal 4 Lost and Found by Smarte Carte Inc. - 9/21/2024
Thanks, I received my lost bag in good cond
-Pavanender G.
A guest of The Charter Club of Marco Beach - 9/20/2024
Best service ever - very quick!
-Lynn
A passenger of Tampa International Airport - 9/19/2024
Anna Maria and Greg at the Cleveland United Baggage were extremely helpful, empathetic and patient. My thanks to them and the entire team.
-Jawaad Abdul R.
A passenger of United Airlines - 9/19/2024
I wouldkike to recognize and thank the female security guard, Elana (?), for her help on trying to retive my phone. I'd also want you all to know how very impressed I am with the lost and found service. After I reported my phone had been dropped overboard, I heard back from you in three days. Thank you very much for your prompt service.
-Don K.
A passenger of Carnival Cruise Line - 9/19/2024
Thank you all so much for returning my Chromebook!! You are awesome! Really appreciate the work that you do. Unbelievable that I got this back. Sorry for the bother, Patricia
-Patricia R.
A passenger of Charlotte Douglas International Airport - 9/19/2024
I could not be happier or more surprised...not only did you find my lost item, you are going to return it to me. The process is very easy. Thanks to American Airlines
-Jeffrey J. B.
A passenger of American Airlines - 9/19/2024
Thank you so much! I'm impressed with your care and response.
-Cindy B.
A passenger of United Airlines - 9/19/2024
I was reunited with my lost items! I had given up on this and was so happy to receive the good news it had been found! Thank you
-Gbemisola O.
A passenger of American Airlines - 9/18/2024
thank you for finding my iphone! I am so grateful that someone found it and turned it in. It took a few days for me to realize that the item was at the Air Canada lost and found and not the airport lost and found. Also, no one answered the phone # I was given for the AC Lost and Found 514-422-2080, even though I called all day and not able to leave a message, but super fast response when I finally went online for Air Canada and put in a claim ticket. Thank you, thank you again!!
-Karen ANGELA D.
A passenger of Air Canada - 9/18/2024
Thank you very much. Grand merçi.
-Pendefunda L.
A passenger of Aéroport de Montréal-Trudeau - Opsis services aéroportuaires - 9/18/2024
The Alaska Airlines lost and found people were absolutely amazing! They were so very helpful and patient with us. Nice job!
-Holly K.
A passenger of Alaska Airlines - 9/18/2024
Many thanks for the prompt action taken on your part in the matter, specially want to thank our flight attendant Bridget Jones for all her help, she was very kind and helpful with my situation and went above and beyond anything I could have expected, including putting me at ease , I can’t thank her enough!
-Mark M.
A passenger of American Airlines - 9/18/2024
Thanks to Maria at Gilley’s for reporting and turningbin my glasses. Thank you to Linda in security and Gloria in lost & found for locating. My glasses and shipping them to me. I will only stay at Ti when I spend time in Las Vegas. I love Ti, the Ti pool, and the Ti staff. You guys are top of the heap!
-Doug G.
A guest of Treasure Island - 9/17/2024
Usually dealing with Lost and Found can be a nightmare. Thank you for taking my request seriously. You guys rock!
-Lex L.
A passenger of Alaska Airlines - 9/17/2024
I am beyond grateful that our lost passports, have been found! I am forever in your debt for great companies such as yours! Thank you, thank you, THANK YOU!!!!
-Rose M.
A passenger of American Airlines - 9/17/2024
Thank you so much for your help and assistance! So glad you found my passport!
-Noemi P.
A passenger of American Airlines - 9/16/2024
Resolved my item lost easy and quickly
-Dinh D.
A passenger of Royal Caribbean International - 9/16/2024
Thank you so much for recovering our lost item!! The worker who provided the website and steps was so helpful. I appreciate the prompt response and shipping the item out same day!! Thanks again!
-Haley W.
A guest of Paradise Point Resort - 9/15/2024
You are amazing! Thank you so much for your help!
-Jennifer F.
A guest of PARK MGM Las Vegas - 9/14/2024
Hi, wanted to let you know that Tiffany was super kind and helpful. I really appreciate the housekeepers turning them in. Thank you!
-Michelle P.
A guest of Viejas Casino & Resort - 9/13/2024
Well done. Good service and looking forward to flying AA again on my next journey to USA
-Helena K.
A passenger of American Airlines - 9/13/2024
We would like to express our thanks and appreciation to the Westjet staff who helped us find the iPad that was left at Security checkpoint. We would like to thank Alie - she was the Westjet point person who came to the aircraft and obtained our contact info and the ipad information. Please convey our thanks to all who were responsible for getting this Ipad back to us so quickly. It is my husband's most favourable item given to him by his grandkids.
Axxxxx and Ixxxxxx
-Ashrafnisa K.
A passenger of WestJet - 9/13/2024
Thanks SO much. I really did not expect the start of a baby blanket to make its way home…. Very grateful..
-Janet H.
A passenger of Alaska Airlines - 9/12/2024
Thank you so much for the safe return of my phone! I am very grateful.
-Rick R.
A passenger of American Airlines - 9/12/2024
Your workforce is honest and caring and your process works efficiently! Thank you for returning my mom’s lost iPad. We thought it was lost forever and we were notified of its return within 24 hours. Fantastic. One more reason to be loyal customers. Thank you.
-Joie T.
A passenger of American Airlines - 9/12/2024
Thank you for getting in touch re:my lost passport
-Connie Lou M.
A passenger of United Airlines - 9/11/2024
My wife lost her phone while flying on American Airlines and did not discover it missing until we got home to St George, Utah. She has MS and uses it for keeping track of her medications and health appointments in addition to all the normal phone uses. So, she needs her phone and we were both very concerned when we couldn't find it. We were both very relieved when it was found!. I was considering flying or driving the 500 miles back to Phoenix to pick it up, so I was very glad you could ship it to us. Thanks for having the system to both find lost items and easily return them!
-Tom U Crary I.
A passenger of American Airlines - 9/11/2024
Thanks so much! You guys are the best!
-Joel S.
A passenger of Alaska Airlines - 9/11/2024
I could not be more happier !! Your communication ,your quick response , has been a lifesaver ! Highly recommend THE BEST
-Monique M.
A passenger of Amtrak - 9/10/2024
Thank you VERY much
-Clyde B.
A guest of Aria Resort and Casino/Vdara Hotel and Spa - 9/9/2024
The person in lost and found helped me through the process and was great , steam is being sent to me.
-Jeff R.
A passenger of United Airlines - 9/8/2024
Left my passport at the airport and didn't realise it. Got a call and the associate saved the day. So grateful to you for helping me and letting me know about my passport Thank you :)
-ANNICK
A passenger of Air Canada - 9/7/2024
I was very happy with the results and how I was kept informed of the progress.
-Sheryl B.
A guest of Great Wolf Lodge Pocono Mountains PA - 9/7/2024
Received the items left at the Billagio Hotel's room safe. Thank you so much...some of the jewelry were heirloom items and meant so much to me. You company is AMAZING!
-peggi F.
A guest of Bellagio - 9/7/2024
Thank you for locating my phone which I left on a plane! It was found by a cleaning person who passed it to the correct person in your system and I was eventually able to connect with lost and found. I am grateful to everyone who did exactly what the system dictates and followed through with protocols. Thank you to all, you are the best!
-Virginia P.
A passenger of American Airlines - 9/6/2024
This was great. I thought it was gone forever.
-Thomas M.
A passenger of United Airlines - 9/6/2024
incredible service, I am truly amazed!
-Rita M.
A passenger of United Airlines - 9/6/2024
The package arrived in good condition and in due time
-Marco P.
A guest of Courtyard by Marriott Gaslamp Convention Center - 9/6/2024
Amazingly efficient service from AA tracking a lost IPAD and shipping it to me within 24 hours! Thank you so much!
-Karen S.
A passenger of American Airlines - 9/5/2024
Yahoo and thank you!
-Lesley W.
A passenger of American Airlines - 9/5/2024
Thx You guys so much!
-vera C.
A passenger of Carnival Cruise Line - 9/5/2024
Thank you for your help. I am happy to be your customer.
-Yuebin L.
A passenger of American Airlines - 9/5/2024
Thanks for your good work.
-jay balint L.
A passenger of Alaska Airlines - 9/5/2024
Tampa lost and found was very easy to work with and went above and beyond to help me find my lost items. They always answered the phone when I called and would call me as well.
-Sarah W.
A passenger of Tampa International Airport - 9/5/2024
I am very impressed and grateful
You responded also very fast
Thank you a thousand time
-Remi L.
A passenger of Air Canada - 9/5/2024
Thank you so much for the quick response! Great customer service
-Jeannie R.
A guest of Holiday Inn Club Vacations Galveston Beach Resort - 9/4/2024
Thanks so much!! Not only am I thrilled that I my iPad was found, but the shipping process was great! User friendly!
-Lisa M.
A passenger of American Airlines - 9/4/2024
The best service ever I had tha k you they did so easy for me.
-Leyla
A guest of Great Wolf Lodge New England MA - 9/4/2024
I am so grateful that you found my lost kindle and that the cleaning people turned it into the lost and found. Thank you so much.
-Marlene G.
A passenger of American Airlines - 9/4/2024
From the airport agents on the side walk to the manager of Dunkin Donuts answering the phone on a Saturday from home to Susan in admin, everyone was so kind and immediately helpful. My gratitude! First time using this airport and it impressed. Thank you!!
-Celestine F.
A passenger of Punta Gorda Airport (NOT TSA OR AIRLINE - Terminal and Parking Lot Areas Only) - 9/4/2024
LaLa of the security team was excellent in her response to my issue. She was proactive, kept me informed of steps taken and followed up as she said she would. I could not have asked for a better response!
-Anthony S.
A guest of SVC Sheraton Vistana Resort Villas - 9/4/2024
Very grateful for your service!
-Paul A.
A passenger of United Airlines - 9/3/2024
Over the top thrilled to learn my package had been found! I got these 2 Norwegian sweaters in Scandinavia earlier this summer as a gift for my son's first baby. I was in tears when I realized I had left it on the plane. I was shocked to learn it had been found and the speed with which you handled getting it returned. I look forward to its arrival. Again, thank you very, very much! :)
-Jennifer L.
A passenger of United Airlines - 9/3/2024
Thank you for a safe return of my missing purse. Everything was there as I had left of!! Thank you so much!!
-Kari R.
A passenger of Princess Cruise Lines Ltd - 9/3/2024
When I left my iPad departing a plane in Denver, I never thought I would see it again. The process for reporting my left item, providing information and submitting the form was very straightforward. I received a very fast response asking for more information and within days, my item was found and available with options on returning it.
Thank you very much for having a well organized system to retrieve lost items. I am very satisfied.
-Denise M. B.
A passenger of United Airlines - 9/2/2024
American Airlones did a great job finding my lost bag
-Christina S.
A passenger of American Airlines - 9/2/2024
Absolutely wonderful service
-Anne M.
A passenger of United Airlines - 9/2/2024
Thank you for your help!!
-Joyce N.
A passenger of American Airlines - 9/2/2024
Item found reported in less than 24 hrs. The system provided options to pick up in person or to mail. Trying to get replacement to items would have been challenging and would have interrupted daily routine including work. Thank you to the Pack team.
-Yidnekachew W.
A guest of Great Wolf Lodge Southern California - 9/1/2024
Really appreciated.
-Vijaykumar A.
A passenger of American Airlines - 8/30/2024
I want to thank your hotel for being honest for saving out forgotten item. Specializing thanks to Bonny for taking the time to look.
-William M.
A guest of Ocean 22 by Hilton Grand Vacations - 8/30/2024
I would like to thank the Air Canada team and the kind soul who turned in my iPad. I am very grateful to know it is on its way back to me.
Kindly,
Jennifer
-Jennifer S.
A passenger of Air Canada - 8/30/2024
I received the item so fast thank you so much for helping me
-Asma A.
A passenger of American Airlines - 8/30/2024
Detective D over at Six Flags in Jackson New Jersey was prompt, professional and helpful in a BIG way
This service charger back is AWESOME I got my lost phone back
Thank you All
-Austen W.
A guest of Six Flags Great Adventure - 8/29/2024
Great service.
-Craig L. R.
A guest of Kings Island - 8/29/2024
Exceptional service
Thank you very much
on my laptop within a half an hour
-Warren S.
A passenger of Air Canada - 8/29/2024
Thanks so much for your help.
-Keith C.
A guest of Hampton Inn & Suites Greensboro Downtown - 8/29/2024
Dan was extremely helpful and courteous. He located, packed and shipped our lost suit in about two hours. Can't say enough about Dan, your lucky to have him.
-Jack Todd T.
A passenger of Princess Cruise Lines Ltd - 8/29/2024
Thank you so much for helping me find that passport. I am grateful, indeed
-Leslie S.
A passenger of American Airlines - 8/28/2024
We are so grateful to get my mom’s (Shirley C.) iPad back from Houston! At first the automated system quickly said they could not find it. However after we were able to show the location of the iPad using “Find My” and using the chat function, we’re are able to get the iPad back. This iPad has pictures that are very dear to my mom so thank you so much. Special thanks to Paras K. and Dishita S.. They should be compensated for going above and beyond l!!
-Natalie R.
A passenger of United Airlines - 8/28/2024
I appreciate you finding my object. Thank you
-Maureen H.
A passenger of United Airlines - 8/27/2024
absolutely the best. professional, quick and HONEST!!! Found my expensive iPad and returned it to me. There is hope in this country.
-Rajiv P.
A passenger of United Airlines - 8/27/2024
What a wonderful job
-Joel G.
A passenger of United Airlines - 8/27/2024
Thanh you so much
A great service
Well done
Amin
-Amin B.
A guest of SVC Sheraton Vistana Resort Villas - 8/27/2024
My comments are at bottom of your Email. Thanks for ALL you have done & Bless you for all you will do in the future for other Amtrac customers.
-Mona T.
A passenger of Amtrak - 8/27/2024
Package arrived on time ! Thanks!
-Pauline E.
A passenger of Amtrak - 8/27/2024
My son picked up my iPad from lost and found at Dulles-he said Tim, who waited on him was extremely helpful and very nice throughout process. Thank you very much Tim
-Kathy M.
A passenger of United Airlines - 8/26/2024
I really appreciate the efficiency in which you tracked my lost iPad and the rapid response. I would very much like to get the email of the United airline person that found my iPad on the plane and returned it to Lost & Found. Bravo for service.
-Irit Raz M.
A passenger of United Airlines - 8/25/2024
I can not thank you enough! I am VERY grateful
-Leslie S.
A passenger of American Airlines - 8/25/2024
Great work from finding my item to getting it back to me. Thank you very much
-Anthony C.
A guest of HGV Polo Towers - 8/24/2024
I am happier than a fly in a barn. Thank you.
-MICHAEL M.
A passenger of American Airlines - 8/24/2024
Excellent service. I received item.
Thank you!
-Joan M.
A guest of Seminole Hard Rock Tampa - 8/23/2024
I like to thank you for your kind support helping me to recover my cellphone there I left when I was flying back to Phoenix coming from Houston in United airlines, thanks to everyone involved in this effort god bless you.
-Gilberto M.
A passenger of United Airlines - 8/23/2024
Gracias, gracias, gracias!!! Estábamos tan preocupados por haber extraviado documentos tan importantes, y nos devuelven esa tranquilidad tan maravillosa al encontrarlos y entregarnoslos... Mil gracias por hacerlo posible...
-Ana Z.
A passenger of Alaska Airlines - 8/23/2024
Thank you.
I'm looking forward to receiving my cardigan.
-FUMI F.
A guest of Sheraton Waikiki Hotel - 8/22/2024
Thank you so much for returning my backpack. I really appreciate your help and great service.
-Diana K.
A passenger of United Airlines - 8/22/2024
Thanks guys for the efforts you’ve made to get me my iPad back
-Mohamed A.
A passenger of American Airlines - 8/22/2024
Thanks for staying on top of this for me. You hung in since April. I appreciate your efforts. Rich
-Richard C Clouse S.
A passenger of United Airlines - 8/22/2024
Thank you so much for returning my insulin pouch I needed it badly .. I really appreciated your efforts
-Skhan
A passenger of American Airlines - 8/22/2024
THANK YOU!!!!!!!!!! I can't believe you found my little digital recorder!! It was a very little item but big in importance to me. Thank you so much!
-Laurean N.
A passenger of Alaska Airlines - 8/21/2024
Very convenient service
-Yolanda S.
A passenger of Amtrak - 8/21/2024
I left my wallet in the dresser drawer , Mellisa from security was extremely helpful and professional in returning the wallet THANK YOU MELISSA
-Mike W.
A guest of Sheraton Niagara Falls - 8/20/2024
Great job
-joseph A.
A guest of Hilton Grand Vacations Club Paradise in Las Vegas - 8/20/2024
I have received my 18 carat gold earring.
I thank you so much for your care even for the smallest item lost ,you are so wonderful and excellent.
We love you kings island .
-Stella O.
A guest of Kings Island - 8/19/2024
I wanted to say thank you to the Air Canada team for locating my laptop. It had tons of family photos and childhood photos. It meant a lot to me and I appreciate it being returned. I also want to give a special thank you to the customer service agent who helped me With the shipping fees. I’m a single mom that works full-time and the price of everything makes it difficult for me to have extra money. it would’ve taken me a couple of weeks to be able to get it back. You guys did not have to accommodate my situation and you did.
THANK YOU
-Nicole D.
A passenger of Air Canada - 8/19/2024
I am beyond thrilled of this service and partnership with United. I am so happy my items was found, documented and even reported with a live phone call from United. The process was easy and I appreciated the frequent updates!! Thank you!!!
-Hoce K.
A passenger of United Airlines - 8/19/2024
I am impressed with your finding my iPad and contacting me!! Excellent service! Thank you.
-WendySue R.
A passenger of United Airlines - 8/19/2024
Thank you so much and Have a Blessed day!
Imelda
-Imelda
A guest of Hilton San Francisco - 8/19/2024
Thank you very much for following up on this for us.
-Michael S.
A guest of Yellowstone National Park Lodges - 8/18/2024
Thank you for finding my lost mini I-pod and sending it to me. That was really nice and quick response.
-Alina J.
A passenger of Alaska Airlines - 8/17/2024
I really appreciate some one finding and returning my lost items. If possible let the finder know.
-Joseph S.
A guest of Red Rock Casino Resort Spa - 8/17/2024
Your people are fantastic! I figured out I had possibly left a brand new pair of prescription glasses that cost me $1k in my room and I called the lost and found number ai 12:30am past midnight figuring I would get an answering machine. But a lady answered and obviously had a log of lost items and within minutes had my lost items in her hand and arranged with me to send them to the next stop on my vacation, instead of me having to wait until I get home to get them back. I am very grateful. Good work!!
-David F.
A guest of Caesars Windsor - 8/17/2024
Thank you so much for your kind and speedy attention to my lost items. I so appreciate it
-Arletta L.
A guest of Hilton Waikoloa Village - 8/16/2024
I recently traveled from Sanford to Columbus OH and left behind my iPad in a coach carrying bag. I received a call the following day from Brandon after having filed a report. I want to commend him on the excellent service and great level of professionalism in his demeanor and attitude. It certainly restores my faith in humanity
-suzette H.
A passenger of Sanford Airport Authority - 8/16/2024
Thank you so much for finding my tablet and returning it so quickly! YOU are the best!
-Karen S.
A passenger of Alaska Airlines - 8/16/2024
Thank you for finding my iPhone and sending it back to me!
-David J.
A passenger of Alaska Airlines - 8/16/2024
We were on vacation when the tablet got left behind in the room. Was at our home when we returned today.
We are so thankful for your help with this. This tablet is my husband's music companion!
We enjoyed our brief stay with you! Hawaii is so beautiful, what a treasure.
-Carol F.
A guest of Park Shore Waikiki - 8/16/2024
ThNk u so much for handling my Lost glasses. They are prescription n cost me a fortune. I'm a senior citizen n couldn't see to fill out the forms on web site. Very nice guy did it for me and i am so thankful fir him. He was so nice. . I've been coming to CP since 1965 when I graduated high school. Thanks again
-Mary S.
A guest of Cedar Point - 8/15/2024
Big thank you to Holiday Inn resort in Las Vegas to have sent back our lost item. This was very important and we are very pleased to have received our last item back, this is more than highly appreciated.
We also really appreciated how it was easy to report our lost item in the system and how it was easy to get it back shipped to us by FedEx. Big thank you!
-Pierre P.
A guest of Holiday Inn Club Vacations at Desert Club Resort - 8/15/2024
Lost ReportID 3526xxxxx Thank you so much for the timely and safe return of my IPad which was left on a flight from Anchorage to Juneau.
-Birgit S.
A passenger of Alaska Airlines - 8/15/2024
Thank you for sending.
-midori H.
A guest of Sheraton Waikiki Hotel - 8/15/2024
United, you are fantastic. We never thought we would find my granddaughters Kandel. Thank you so much.
-LOIS L.
A passenger of United Airlines - 8/15/2024
Thank you so much for all your help!
-Stephanie C.
A guest of Whistler Blackcomb - 8/15/2024
Thank you very much
-Teresa
A passenger of United Airlines - 8/14/2024
I received my phone today thank you so much for your help and kindness.
-Rickey M.
A guest of Bellagio - 8/13/2024
Thank you so very very much for helping to locate my lost item. It was received today and my entire family is SO relieved for the return of our father's family ring and I am SO relieved for the return of my wedding ring! You have made some people in the world very happy and grateful. Jane.
-Jane M.
A passenger of United Airlines - 8/13/2024
I am so grateful for your efforts to retrieve my item, especially since it was entirely my fault that it flew off the roller coaster in the first place. You have been wonderful and I want you to know you are greatly appreciated.
-Dawn M.
A guest of Busch Gardens Tampa Bay - 8/13/2024
Thanks for your help I appreciate all you have done for me
-Daniel G.
A passenger of Amtrak - 8/13/2024
Thank you to whoever found my purse and turned it in and sent it back to me. You have no idea how much time, and stress you have saved. And if it was more than one person involved, I wish i could personally thank every person who helped. I really do appreciate you guys and what you made happen. Thank you a million times for everything. Please know i mean that from the bottom of my heart. I appreciate every single one of you and hope you have the greatest day, every day.
-Maryah
A passenger of United Airlines - 8/13/2024
excellent service - thank you
-Lee Ann L.
A guest of Westin Nanea Ocean Villas - 8/12/2024
Very good service fast response
-wilfred K.
A guest of Oasis at Death Valley - 8/12/2024
La atencion durante todo el proceso h sido perfecta
Os estoy muy gradecido
-Pablo M.
A passenger of American Airlines - 8/12/2024
What wonderful news this morning!!! Thank you so very much! Your service was unbelievable!!
-Mary A.
A passenger of American Airlines - 8/12/2024
I traveled on the Dream ship. On that trip I was a bit sick from health issues and the items I lost was my billfold and passport. My billfold was returned at customer service. My contents in the billfold were totally returned in including a large amount of cash. I was in disbelief of my experience and the attitude of ur customer care personnel was very caring in the return of my billfold. Sometimes we lose focus on the honesty and trustworthy of people. Ur staff is truly the epitome of honesty. Also my passport was found and sent to me yesterday another example of the special people I have on ur staff. Thank u for a very enjoyable trip.
-Charles J.
A passenger of Carnival Cruise Line - 8/12/2024
Thank you so much for your hard work and effort in finding my laptop! I am deeply grateful!
-Alyssa M.
A passenger of American Airlines - 8/11/2024
I have been so ver pleased and releived at the quick, thorough and prompt response to my call about missing items. I understand that they are being prepared for shipment for tomorrow. That means so much to me, not just because of the monetary value of the items, but couple of the items also have sentimental value! THANKS SO MUCH! James
-James W. C.
A guest of Holiday Inn Club Vacations at Orange Lake Resort - 8/11/2024
This was an incredible recovery. It was so trustworthy of the Celebrity staff to return my jewelry. After 5 months of reporting my incident of leaving these cases in our room, every piece was in tact. Thank you!!!!
-Carol M.
A passenger of Celebrity Cruises - 8/10/2024
Thank you
-Worrell K.
A guest of Hampton Inn Blue Ridge - 8/9/2024
Thank you for your efficient, effective service.
-Shelly J.
A passenger of Air Canada - 8/9/2024
I'm so amazed how this worked out for me. I thought my item wouldn't be found and receiving an email stating they found my wallet was a blessing. So thankful
-Gerardo C.
A passenger of United Airlines - 8/9/2024
Just wanted to let you know how simple and re-assuring the lost and found process was. Thank you for helping me get my driver's license back.
-Anthony S.
A passenger of Tampa International Airport - 8/9/2024
Amazing job United! Thank you guys for being me back my belongings. Thank you!
-Érika G.
A passenger of United Airlines - 8/8/2024
I was not happy initially when I could not talk to a real person on my Credit Card but Electronically you handed it so well, Most important thing is Communication, Communication Communication in a timely manner. You did that and Between leaving the Card on Tuesday I will have back in my hand tomorrow, Thursday is very good.
Thank you
Pat
-PATRICK E C.
A guest of Hotel del Coronado - 8/7/2024
Thank you so much for answering my calls and letting me know the updates on helping me get my iPad back. Most appreciated. Thank you!
-Yasmine B.
A passenger of Air Canada - 8/7/2024
Thank you!
-Tom E.
A passenger of United Airlines - 8/6/2024
Thank you United and Chargerback for your coordinated efforts to locate and return my daughter’s most treasured, invaluable stuffed teddy bear. Gives us a whole new meaning of United!
-Joanna C.
A passenger of United Airlines - 8/6/2024
Good job,thanks
-Roberto D.
A passenger of Celebrity Cruises - 8/5/2024
Excellent and fast service. Great crew.
-Ronald Brent M.
A passenger of Charlotte Douglas International Airport - 8/5/2024
It was like “Home Alone” only I didn’t forget my child, but a load of laundry in the dryer, about $200.00 worth.. I’ve never forgotten anything before and was so sad thinking I had probably lost them for good. I can’t Thank the really nice Security Gentleman for answering my call and really looking for me. Mahalo, & I am forever grateful.
Hope to be back in Paradise soon.
Till then, Aloha!
-Jill H.
A guest of MVC Marriott's Ko Olina Beach Club - 8/4/2024
Thank you for this service. Losing a personal item like a cellphone can be a stressful event.
-Howard B.
A passenger of Air Canada - 8/4/2024
United is absolutely wonderful. Thank you for finding my iPad, and sending it back. Looking forward to receive it soon. You people are awesome!
-Nancy H.
A passenger of United Airlines - 8/2/2024
Thank you. I appreciate your follow up.
I only wish the United Newark Lounge at C76 had allowed me to look for my passport. It might have saved my vacation.
-Alec G.
A passenger of United Airlines - 8/2/2024
The people at Sanford Orlando air port were so nice and helpful in finding my lost wallet. TEN STAR'S !!!
-JOHN H.
A passenger of Sanford Airport Authority - 8/2/2024
This was the BEST service ever - I cannot express this enough!! The lady who worked at 8am on Friday, 8/2 deserves a raise, a promotion, a party, a designer bag!! She helped me get my wallet back that I desperately needed for a business trip in another state. Thanks a million!!
-Rachel K.
A passenger of Austin-Bergstrom International Airport Lost & Found - 8/2/2024
Thank you for the return of my Fire tablet. It is much appreciated.
-Bradley S.
A passenger of United Airlines - 8/1/2024
I don’t know the condition of the bag because I just paid to have it sent back to Hawaii for me however, I am amazed at how efficient the Lost and Found system is I was able to file a report with the minutes of losing the bag and few days later my bag showed up in San Luis Obispo Lost Bag in San Diego so I’m sure that all the employees that took part in returning our bag I want to thank them for their honesty and their caring and I want to think abstract for their outstanding Morealle fiber
-Kahea Christine M.
A passenger of Amtrak - 8/1/2024
just received my laptop thank you for getting it back to me
-susan B.
A passenger of Tampa International Airport - 8/1/2024
I am SO glad that you found it. I look forward to getting it back
-Shirley K T.
A passenger of Royal Caribbean International - 8/1/2024
Employee was very friendly in explaining the process, she followed up to make sure lost items were recovered
-Jose L P.
A passenger of Sacramento International Airport - 8/1/2024
While rushing to make a connecting flight on a very chaotic night at Charlotte Airport, we accidentally left a bag in a bin at TSA. By the time we realized it, we were ready on the plane. The bag contained expensive electronics, personal items, and important papers.
I reported the loss as soon as possible. Charlotte authorities quickly notified me that the item had been located and I paid for its return via FedEx. The bag arrived today and we were thrilled that all of our property was there.
I cannot express how much I appreciate the assistance we received and the honesty a.d integrity of the agents at TSA and the employees at lost and found at the Charlotte Airport. Thank you, thank you, thank you. It is so refreshing to know that there are good people out there who truly care about others.
Sincerely,
The Macejko Family
-Joseph M.
A passenger of Charlotte Douglas International Airport - 8/1/2024
Thank you so much for your professional
-Atitaya A.
A passenger of Air Canada - 7/31/2024
Wow! Thank you sooo much. I did not think that I would recover it. AA is great!
-Carole D.
A passenger of American Airlines - 7/31/2024
I appreciate the emails sent to me keeping me updated on my lost iPad,!!
-David
A passenger of WestJet - 7/31/2024
Your lost and found department is awesome! The response was quick and it was an easy process. Thanks for all of your help getting my item back safely.
-Melissa L.
A passenger of Charlotte Douglas International Airport - 7/31/2024
thank you!
-Dr. Tushar M.
A passenger of Air Canada - 7/30/2024
Thanks to the honest people who found my phone, the employees at American Aitlines who located and mailed it. I am so fortunate that my phone was returned to me in just 4 days.
-Evangeline R.
A passenger of American Airlines - 7/30/2024
Got my package today. Thank you so much for your service. It was well worth the cost and done in a timely manner. Good job!
-Patricia R.
A guest of Bellagio - 7/29/2024
Thank you, great service!
-Hicham H.
A passenger of Amtrak - 7/29/2024
Thank you so much for your efforts in getting my bag returned to me ! It contains all my important cards & car fob.
MLE
-Mary Louise E.
A passenger of Air Canada - 7/28/2024
thank you to all the amazing humans for putting in all their hard work to help find my personal belongings, it means the world to me!
-Dakota M.
A passenger of Amtrak - 7/28/2024
An absolutely seamless and easy process!! Thank you!!
-Tina M.
A guest of Kalahari Resorts Sandusky - 7/27/2024
Thank you so much for locating and sending my tablet back to me.
I don't how i lost it or where it was lost, but that somebody found it and was ethical enough to report it, and for united to ensure it was sent back to me.
Thank you thank you thank you.
-Stephen C.
A passenger of United Airlines - 7/27/2024
I had almost given up on seeing my camera again, but I got a call from the nicest woman who was full of jokes to let me know that my item had been found. I paid for the shipping and got my camera back the very next day. It made my whole month - thank you so much to everyone involved.
-Dave G.
A passenger of United Airlines - 7/27/2024
Thank you for returning her passport. I really appreciate it.
-Ronald
A passenger of United Airlines - 7/27/2024
Mike in the Albany NY station was amazing. I don’t know whether I would have ever got my iPad back without him.
-James W.
A passenger of Amtrak - 7/27/2024
Thank you Bellagio lost and found ! I left a dress there. Called on Monday and had it delivered to my home on Friday! That’s why we always stay at the Bellagio. Exceptional service and great employees. Thanks to Asia (security) , Rainey and (I believe) Nathan for assisting !
-Angela E.
A guest of Bellagio - 7/26/2024
Thank you for finding and shipping my iPad so quickly.
-James C.
A passenger of American Airlines - 7/26/2024
Received my things. Thank you so much for the work and care in finding my lost items.
-Roberta T.
A passenger of United Airlines - 7/26/2024
Thanks for your assistance.You have been very helpful.
-Larry R.
A guest of Omni Fort Worth Hotel - 7/25/2024
Thank you so much for such a fast response to my left behind Bible. Lots of yers of reading and study in there that a new replacement Bible could never cover. Bless y’all!
-Dan M.
A guest of Embassy Suites Greenville Golf Resort and Conference Center - 7/24/2024
I was so happy and grateful you guys found my daughters Ipad...I will always fly with United Airlines!!!! Honestly and reliable
-Melanie S.
A passenger of United Airlines - 7/24/2024
Greg in Baggage Claim in Cleveland is an exemplary person. There are not enough people in the world like him. I left my wallet somewhere in the airport and he went above and beyond to contact me and get it to me by FedEx overnight. His integrity and honesty is so appreciated and I thought you should know. You are lucky to have him!!!! Thanks so much!
-Cynthia L.
A passenger of United Airlines - 7/23/2024
I wanted to give praise to y’all! My daughter lost her phone while traveling thru SeaTac. I submitted a request on Friday night that it was missing and I received an update on Tuesday morning that it had been located. I fully expected it to not be found. The whole process to submit info was quick and easy. Thank you so much for locating it and mailing it.
-Ashley W.
A passenger of Alaska Airlines - 7/23/2024
I absolutely LOVE the agent I spoke with about my lost passport!!! So nice and friendly with her New Jersey accent!!! Love flying United airlines!!!
-Abby K.
A passenger of United Airlines - 7/23/2024
Thank you, thank you, thank you!!! We were on our way home from a once-in-a-lifetime trip and I would have lost all of my photos, plus my favorite purse. I appreciate whoever it was that returned my bag quickly and got it sent to me. Thank you again!!!
-Jamie G.
A passenger of American Airlines - 7/22/2024
Thanks so much. Your platform made it so easy for me to retrieve my belongings. I hope it was as simple for the hotel to ship as well. Big thanks to the Fountainebleau Hotel Las Vegas and to Chargerback!
-Aaron D.
A guest of Fontainebleau Las Vegas - 7/22/2024
Thanks so much for the wonderful service you provided me with! I am speechless! Thanks!
-Antonello C.
A passenger of United Airlines - 7/21/2024
I thought l would not see this shirt again. Thank you for finding it and sending it back
-Keith C.
A guest of Hampton Inn & Suites - 7/20/2024
The hotel staff and charge. Back were awesome. I received my lost items in 5 days and had everything returned! Thank you so much!!!
-Tammy B.
A guest of Jay Peak Resort - 7/19/2024
Thank you for the quick response and I will let you know when I receive the package
-Nancy M.
A guest of Fairmont Austin - 7/19/2024
I think there’s not much more your service can provide! It was most excellent! Maybe lower shipping rates? How ever! You all kick Ass!
-Tyrone Y.
A passenger of Alaska Airlines - 7/19/2024
Excalibur very prompt in recovering and mailing material that is left behind by their customer.
-Christina Lara F.
A guest of Excalibur Hotel and Casino - 7/18/2024
I thought it was a scam - but thank you I have gotten my item back in which I left on American Airline.
-Steph J.
A passenger of American Airlines - 7/18/2024
The staff at residence Inn was quick to respond and follow up
-Jennifer E H.
A guest of Residence Inn Joplin MO - 7/18/2024
So very grateful you found my daughter's camera - thank you, thank you!!
-Mary B.
A passenger of United Airlines - 7/17/2024
You guys were amazing. Y'all found our item when we thought we left it at the airport and followed up to let us know. I didn't even think of calling the airline. Thank you so much. We are a family of poor means and the camera was donated to my kid. We would not have been able to replace it. THANK YOU!
-Brandy Y.
A passenger of Alaska Airlines - 7/17/2024
I was very impressed with the quick response my lost and found form. Obviously when you've lost your critical documents it's very upsetting. I heard from you the very next morning! ALL of my lost items were returned and I am very thankful!
-Alberta O.
A guest of Great Wolf Lodge Minnesota - 7/17/2024
Wow, that was an amazing experience. I’m so thankful that you found my lost item. The entire process was very smooth!!
-Katie H.
A guest of Mandalay Bay Delano Lost and Found Dept - 7/16/2024
The person who help me with a wedding ring I left in my room was extremely helpful
-Wes J.
A guest of The Edgewater Hotel - 7/16/2024
So nice and happy to help! Great communication and the process was so quick and easy
-Abby F.
A passenger of United Airlines - 7/16/2024
I was surprised and delighted to get your email that you had found my device and proactively reached out. Its is a big deal. I didn't even try to find my kindle because in the past and with other airlines it has been so painful. A great improvement for customers. Every airline, hotel, and driving service should adopt this. Thank You. Use this quote if it is helpful Dan
-DAN F.
A passenger of Hawaiian Airlines - 7/16/2024
I’m so happy to have my lost IPad found and returned to me!!! Thank you
-Patricia F.
A passenger of American Airlines - 7/16/2024
The most efficient and best experience I have ever had. Thank you!
-Sudha V.
A passenger of United Airlines - 7/16/2024
WOW. I have never had faster and more efficient service in my life from an airline. American Airlines forever!!!!!!!
-Kathryn B.
A passenger of American Airlines - 7/15/2024
Very speedy response to my claim. Like the feature of posing a picture of the lost item.
-David M G.
A guest of Eldorado Hotel Casino ATTN: SECURITY L&F - 7/15/2024
this feels like a scam, since i had no choice and you basically kept MY stuff that TSA took without my approval or knowledge. horrible experience
-Hernan
A passenger of United Airlines - 7/15/2024
Thank you very much for finding my lost item. I very much appreciate the hard work and diligence from the WestJet team to locate my item and it’s in the process of being returned to me! Thanks again !!
-Brent D.
A passenger of WestJet - 7/15/2024
I am so happy that Alaska Airlines found our kindle. I thought it was totally lost, but with the diligence of Alaska Airlines staff they found it. That is no easy task. THANK YOU SO MUCH!!!
-susan V.
A passenger of Alaska Airlines - 7/15/2024
Chad at Omni ChampionsGate is incredible! He was quick to respond to my inquiry and was easily communicating with me and was able to quickly find my list items. Cannot thank him enough for his honesty and professionalism.
-Shannon
A guest of Omni Orlando Resort - 7/14/2024
Thank you
-Barbara K.
A passenger of American Airlines - 7/14/2024
Thank you!! So happy to get my item back!
-Carol H.
A passenger of United Airlines - 7/13/2024
My lost passport arrived at my home exactly when I expected. Thank you so much for a terrific experience!
-Anthony M.
A passenger of American Airlines - 7/13/2024
I can believe it! I feel so blessed and so excited. This is a great service from the lost and found service. It is just beautiful. I lost my phone and never thought I could find it again, but lo and behold I have it headed to my home. Thank you
-Daniel B.
A passenger of American Airlines - 7/13/2024
Thank You SO Much!!! We really appreciate that you have this lost and found system and so appreciate you finding not only the one stuffed animal reported, but another stow away! Your service is amazing and on top of a magical visit to the Grand Canyon, we are so impressed with this level of customer service. Thanks again!
-Michelle W.
A guest of Grand Canyon National Park Lodges - 7/12/2024
thank you for getting this pouch back to me, won't forget it and be 100% more careful,
Good Job
-Carolyn
A passenger of United Airlines - 7/12/2024
Merci pour votre réactivité.
-François
A passenger of Aéroport de Montréal-Trudeau - Opsis services aéroportuaires - 7/12/2024
Tony is awesome! He stayed with me every step of the way in recovering my lost item. Thank you for your help and I wish him the best!
-Isabel K.
A passenger of American Airlines - 7/12/2024
I am extremely pleased with the service I received from Ms. Williams in Security. I received my items in a very timely manner.
-Gretel J.
A guest of Galt House Hotel - 7/11/2024
Thank you so very much for finding my items I had given up hope of getting them back. I really really appreciate everything you have done. We will see you soon.
-Kaye A.
A guest of Harrahs Cherokee Resort - 7/11/2024
Thank you
-Sharon P.
A guest of The Hotel Hot Springs - 7/11/2024
Received my lost item today!!!!!! All is there and arrived in great shape. Thank you so very
much!!!!! . Thank you to
Our room steward Mariner of the Seas cabin 9643. May 6 2024 sailing from Galveston !! Please acknowledge him and my greatfulness!!!
-Bert C.
A passenger of Royal Caribbean International - 7/10/2024
Thank you so much for your help and frequent contact!
-Nancy C.
A passenger of United Airlines - 7/10/2024
Excellent and very fast service. Great communication. Thank you!
-Cesar L.
A passenger of United Airlines - 7/10/2024
our bag was delivered in 2 days. The woman we worked with, unfortunately I didn't get her name, was extremely helpful and kind. Thank you and please thank her for me.
-Matthew D K.
A passenger of Celebrity Cruises - 7/9/2024
I received the misplaced iPad. Thank you very much, and particular thanks to the United Airlines lost and found people for their diligent work.
-Edward F.
A passenger of United Airlines - 7/9/2024
Thank you for everything. I was not too worried as it is an old wallet and I have my id and major credit cards stores in my cell phone, but I am thankful it was found!
-Kamina L.
A passenger of United Airlines - 7/9/2024
By far the best customer service. I appreciate your quick responses and getting me my item. Even though it is just being shipped the process took less than 24 hrs. The young lady I spoke to, I appreciate you.
-Christina Sanchez Y.
A guest of New York New York - 7/9/2024
it is already a magic that the lost can be found
-Yikang G.
A guest of Yellowstone National Park Lodges - 7/8/2024
I'm elated that my computer was found and sent on its way back to me so quickly. That's great customer service!
-Lloyd L. L.
A passenger of American Airlines - 7/8/2024
What great service from everybody I want to thank you all
-Frank H.
A passenger of American Airlines - 7/8/2024
Thank you for sending my items that I left behind. I received them promptly and the process was very smooth.
-Constance W.
A guest of Hilton Grand Vacations Club at The Flamingo - 7/8/2024
Everything is and was what was expected . Nothing but the best from this company . Thank you !
-Jenn
A guest of Cedar Point - 7/7/2024
Thanks for responsiveness. The App has worked really well, in securing my lost item!
-Kara S C.
A passenger of United Airlines - 7/6/2024
Thanks so much for the quick response to my lost item what a great person you have working on the weekends
-nita D.
A passenger of Sanford Airport Authority - 7/6/2024
Thank you so much! Really appreciate all that was done by everyone. It takes a village.
-Pat
A passenger of United Airlines - 7/6/2024
Very impressed at how he all handled the passport that our daughter left behind.. Very professional, and this speaks well to American Airlines.
-Steven R.
A passenger of American Airlines - 7/6/2024
I work with Curtis at the hotel he was very helpful and kind!
-Martha P.
A guest of Hilton Grand Vacations Club Las Vegas Boulevard Suites - 7/5/2024
I appreciate how your team worked effectively, diligently, and professionally to find my watch!
-Iesha C.
A guest of Universal Orlando Resort - 7/5/2024
Thank you! When I realized that I had left behind my Boox Palma e-reader on the plane, I gave up hope of getting it back. So, to get an email out of the blue offering to send it back to me was a huge surprise, and a very welcome one! Thank you!!
-Matt
A passenger of United Airlines - 7/5/2024
Your site is AWESOME!!!! So easy to use!
Thanks
Aimee
-Aimee
A passenger of Louis Armstrong New Orleans International Airport - 7/5/2024
We are so grateful that you found these very expensive prescription sunglasses and took the time and care to get them back to us!! Thank you.
-Rich P.
A guest of Omni Mount Washington Resort/Bretton Woods Ski Area - 7/5/2024
It was an amazing experience! I spoke with a woman in the lost and found area at the Charlotte NC airport today about an item that got misplaced when I went through the area where the passengers have to put their carry on items in the tubs and they go through the scanner. I flew from Charlotte to Phoenix this morning. The item was my monitor for my pace maker so of course I was upset when I got home and it wasn’t in my bag! Anyway! The woman I spoke with (and I wish I knew her name) was exceedingly kind and really went that extra mile and found my monitor! She then arranged for it to be shipped to me! You can imagine my relief! I am so impressed with the service and attention I received. I want to thank you for your wonderful kindness and excellent service! Nice to know there are still such nice people in this world! Excellent customer service!
-Karen C.
A passenger of Charlotte Douglas International Airport - 7/4/2024
Merci beaucoup d'avoir retrouvé mon téléphone.
-Eric R.
A passenger of Air Canada - 7/3/2024
Your customer service has been incredibly efficient.I did not report the loss of my reader book thinking that was lost at the gate in Chicago. You found it. Found my name inside, Finding my name in the passengers list. Finding the email address of the booking person. This is what we call "Customer Service". Incredible. Congratulations and thank you.
-claudio C.
A passenger of United Airlines - 7/3/2024
I want to give my thanks to the cleaning crew on finding my MagSafe wallet and Fernanda who was quite pleasant to talk with on setting up the return. Great customer service!
-Howard S.
A passenger of United Airlines - 7/3/2024
You all were very helpful. Thanks you.
-Jeffrey M.
A guest of Universal Orlando Resort - 7/3/2024
I literally can’t thank you enough for the return of my ring which was my 50th birthday present from my late husband. Everyone in your department was very generous with their time as I was checking in with them several times a day for the three days prior to my leaving to come home. The day I left I filled out your QR code form and made my peace with never seeing my ring again. When I got your email I was speechless. When the package arrived and it indeed was my ring I gave a prayer of thankfulness and gratitude for people who care. Thank you again and I will miss The Mirage as I’ve stayed with you for many years.
Heather
-Heather T.
A guest of Mirage - 7/3/2024
Thank you so much for returning my Kindle Fire!!!! I’m so happy to have it back!!!
-Frances S.
A passenger of United Airlines - 7/1/2024
United Airlines - via the team in Portland Oregon - provided outstanding customer service.
-Helle W.
A passenger of United Airlines - 7/1/2024
Thank you for all your efforts in returning my items. I truly appreciate it.
Teddie
-Teddie A.
A passenger of Alaska Airlines - 6/30/2024
Thanks for returning lost item promtly.
-Velma L.
A guest of Freehand NY - 6/29/2024
Thank you very much for your swift handling of my lost bag claim. I do appreciate that it was found rather quickly
-Cynthia L.
A passenger of Royal Caribbean International - 6/29/2024
I am very impressed with how quickly my item was found and how efficient the process was to have it sent back to me. I honestly thought it was gone for good!
-Jason M. W.
A passenger of United Airlines - 6/28/2024
Finding and returning my lost item is a really big deal to me. I know it’s time consuming and difficult. Your efforts show a real commitment to doing what’s right and to great customer service. I’m very grateful and I thank you so much.
-Seth J.
A passenger of United Airlines - 6/28/2024
Thank you so much for reaching out to return my item. I feel big bbn or small the care you took to let me know I left something behind speaks volumes. Honesty and Loyalty still mean alot to me. You are amazing. Sincerely, Linda Long
-Linda L.
A guest of Yellowstone National Park Lodges - 6/28/2024
We left our iPad in the boarding area at Dulles Airport. We notified UA lost and found as soon as we could. We really didn’t think we would ever see it again, but about 3 weeks later we get a message that it was found. For a nominal fee our iPad was returned safe and sound. Thenk you soooo much UA!
-Dan O.
A passenger of United Airlines - 6/28/2024
Thank you very much we are delighted to get the Nintendo back you all have been great Henry
-H R.
A passenger of American Airlines - 6/28/2024
Thank you so much for your prompt response. You have demonstrated what true service really is! THANK YOU, THANK YOU, THANK YOU!
-Martha G.
A passenger of American Airlines - 6/27/2024
Great service to return an item so quickly.
-Helen K.
A passenger of Air Canada - 6/27/2024
Thank you so much for all your work in locating my ipad succesfullly. Really appreciate that I can reunite with my item. Thank you!!!
-HUASHAN F.
A passenger of United Airlines - 6/27/2024
Thank you for the help and service to find my lost phone, I didn't think I would get it back, but your employee was excellent and a pleasure to talk to. Great Job!!
-Michael W.
A passenger of American Airlines - 6/27/2024
Wonderful service! I honestly thought my computer was gone and was exceedingly upset with myself for losing it to begin with. But your team came through and gave me a fantastic B Day present by finding it. I wish I could send the honest person that found it and handed it in a little thank you gift. Not sure if that is allowed?
-Remi P.
A passenger of American Airlines - 6/27/2024
Très bon service
-Bérubé, P.
A passenger of Aéroport de Montréal-Trudeau - Opsis services aéroportuaires - 6/27/2024
Thank you for finding and shipping my kindle!
-Becky
A passenger of United Airlines - 6/27/2024
Very nice service I drop my wallet in plane and they call in morning and process everything I am getting all my cards and money
-Bhaveshkumar P.
A passenger of American Airlines - 6/27/2024
I loved Connie at Charlotte Airport.
-Richard J C.
A passenger of American Airlines - 6/26/2024
Dear AA,
Thank You so much for finding my lost items.
I really appreciate it.
-RIJU S.
A passenger of American Airlines - 6/26/2024
Excellent service. Arrived safe and sound. Thank you
-Robert B.
A passenger of WestJet - 6/26/2024
Just received my two hair dryers today. Thank you so much for this service. Please thank the cleaning crew for turning them in to lost&found. Appreciate that so much!
-Harriett C.
A guest of Atlantic Beach Resort - 6/25/2024
Thank you for returning my lost wallet! I really appreciate how quickly this was resolved.
-Jennifer
A passenger of American Airlines - 6/25/2024
Dollywood is Awsome. I lost my phone I. The park and they found it. Contacted me and sent it to me. Very pleased
-Noah M.
A guest of Dollywood Theme Park - 6/25/2024
Jeramy was so helpful and found our lost item. And within 5 minutes, he had our item in hand and began the shipping process. Thanks so much!!
-Dorothy M.
A guest of Bally's Lake Tahoe - 6/24/2024
Your help was incredibly fast and efficient!
-Rita R.
A guest of Hilton Charlotte Airport - 6/24/2024
Kings Island you are the best. I did not think it was possible to find those keys. Thank you for all the effort you put into finding them. This is very appreciated!
-Craig I S. Judith A S.
A guest of Kings Island - 6/24/2024
Thank you so much for your help! I got my lost cell phone back.
-Steven
A passenger of American Airlines - 6/23/2024
Thank you very much You guys are great
-Jamie M.
A guest of Hersheypark Entertainment Complex - 6/22/2024
Thank you for making the list and found process so efficient. You found my iPad so quickly and offered a seamless shipping option that was quickly expedited. My experience so far has been very positive and beyond expectation. Job well done!
-Mary T.
A passenger of United Airlines - 6/22/2024
Thank you for finding my tablots I am patiently waiting for there return and greatly appreciated your quick response.
-Nancy O.
A passenger of Celebrity Cruises - 6/22/2024
Thank you for finding my CPAP, calling me and getting it shipped for overnight delivery!
-Michael F.
A passenger of Sacramento International Airport - 6/21/2024
Oh my goodness!!!
I am beyond surprised and elated that you found my laptop on your plane, before it even left PHX where I landed, despite the fact that it took me 6 hours to know I had left it there. You found it in 4 days AND it arrived here on the 6th 5th day.
I am grateful and very impressed in this era of inefficiency and questionable values. May all who had a part in this be renewed by this Solstice time.
-Julie L.
A passenger of American Airlines - 6/21/2024
I can't thank you enough for the exceptional service in locating my kindle and returning it to me so quickly.
-Rosemarie G.
A passenger of Air Canada - 6/21/2024
I am writing to say THANK YOU for taking the time and effort to find my phone. It isn't an expensive phone but, it does have a lot of information and pictures that couldn't be replaced. Please pass my gratitude to the person(s) who put in the effort to find it go me.
We went on to have a wonderful time at the park. We enjoyed our time there, a once in a lifetime for the wife and I, hopefully the granddaughter will have a chance to visit again.
Again, Thank you VERY MUCH.
James C.
-James C.
A guest of Hersheypark Entertainment Complex - 6/21/2024
Thanks for your help in recovering my lost items
-Nancy L.
A guest of Harrahs Gulf Coast - 6/21/2024
Received my laptop today. Thank you for finding my laptop and sending it to me. I am very thankful for finding my laptop and sending it to my home so quickly. Excellent work.
Charles J. T.
-Charles J. T.
A passenger of Aéroport de Montréal-Trudeau - Opsis services aéroportuaires - 6/21/2024
What an excellent service. Thank you
-Crispian J H.
A passenger of United Airlines - 6/20/2024
Lost article received.
Thank you
-Christina K.
A passenger of United Airlines - 6/20/2024
Many thanks for kind courtesy and assistance in getting my 'leash' returned !!!
-Doug J.
A passenger of Austin-Bergstrom International Airport Lost & Found - 6/20/2024
Impressive service and response.Thank you.
-ANTHONY M.
A passenger of Aéroport de Montréal-Trudeau - Opsis services aéroportuaires - 6/20/2024
Sir I want to say a big Thank you for your communication with me throughout this search and process I was so relieved when the email was sent that you found my Ipad you guys are Awesome.
Alicia B. H.
-Alicia B. H.
A passenger of Carnival Cruise Line - 6/20/2024
Thank you for the information and update
-Aderonke D.
A passenger of Azamara - 6/20/2024
I can be thankful enough to Ms Barbara who called me regarding my lost item. I wasn’t able to make a payment the first time so she sent me the link afterni explaines her my situation. She was extremely kind to call me for second time to notify my payment was received and that my lost item was being mailed. Thank You Ms Barbara. You are a great and kind employee.
-Marilu G.
A guest of Six Flags Great America - 6/19/2024
Peggy Hughes, the Operations manager in
Spokane, WA (GEG), was wonderful to call me that my item had been located. She went above and beyond duty! As a Global Services for Life member, I'm glad to recognize your outstanding employee.
-Judith S.
A passenger of United Airlines - 6/19/2024
Excellent
-Craig H.
A passenger of United Airlines - 6/19/2024
I had lost my wallet while traveling back overseas and I have to say this process has been amazing from the Charolette-Douglas Airport staff and the Charlotte PD officers that help retrace my steps. The process was fairly quick at the moment I reported my wallet missing to when airport lost and found recovered it took 48hrs max. The Chargerback was able to provide me all the details based on the description of what I lost to match what was found, and expedited shipping arrangements to get it back as soon as possible. Receiving tracking number of the shipment was a bonus. The only negative thing I have to say is that they do not ship to APO/FPO/PSC locations which mainly because of the carrier (FedEx) that company uses. I think because of the amount of military personnel that travel in and out of that airport, accommodated shipping options to an APO address should be available to avoid any additional delays of receiving your my property back. All in all, great experience from start with the filing of the claim. It took 5 days from recovery to delivery of my property. In my opinion, that's pretty damn good.
-Michael E.
A passenger of Charlotte Douglas International Airport - 6/19/2024
Thanks so much for quickly finding and shipping my iPad. I know that a number of your employees were probably involved, so I will be making donations to their respective unions. Once again, thank you so much!
-WILLIAM D C.
A passenger of Alaska Airlines - 6/19/2024
Thank you so much for finding this notebook. Your communication was excellent on letting me know the status. I love the great communication and caring!
-Kathleen K.
A guest of Golden Nugget Las Vegas Security L&F - 6/19/2024
A bit of background on the lost tablet. I sent this earlier but wasn't sure if it went to the right desk.
Last April when we went to England we left my wife's tablet on the plane but didn't notice it missing until we arrived at Gay's brother's place. I reported it lost to Air Canada and although we got feed back we were not hopeful we would get it back. Today (June 10th) we went to the Bell Store near Ottawa, for a new tablet and just as we were signing the contract I got an email from Air Canada...you guessed it, you found the old tablet and were sending it to me via FedEx. I have to go now...and buy a lottery ticket. (Hope to see you soon in Business Class) Thank you for the great service. Regards, Phil W.
-Phil W.
A passenger of Air Canada - 6/19/2024
Thanks for all your help!
-James G.
A passenger of American Airlines - 6/18/2024
Cathy or Kathy (not sure spelling)in Lost and found was great ! She was very helpfull and efficient finding my lost product that I left behind ..I did what she asked and the ppl in that department (shiping and handling) sent my package out quickly ..vary happy with the costomer service I git regarding this matter ..thank you Kathy !
-Gilbert G.
A guest of Downtown Grand Las Vegas - 6/18/2024
Wonderful service sending my lost phone to me
-Neil B.
A passenger of Air Canada - 6/18/2024
Thank you United Airlines and everyone that helped to return my purse to me. I honestly did not think the outcome of this situation was going to be a positive one and the fact that not only was it returned to me in 2 days, my wallet and everything else was still in there. My faith in this world has been renewed. I sincerely appreciate the efforts that were made to make sure my purse was returned. Thank you thank you thank you!!! :)
-Michelle A.
A passenger of United Airlines - 6/18/2024
Thank you so much to everyone who worked so hard to get my purse and phone back to me. I lost it in the Tampa Airport June 7th. Bless the honest person who gave it to an Avelo employee, to the Airport Police, and Lost and Found who sent it back to me. A special thanks to Officer Patrick who was kind enough to call me and let me know it had been found. We had taken my grand children to Treasure Island. For their 1st trip to the beach. All the pictures were on my phone. Thank you so much for helping me preserve those precious memories!
-Jacqueline D.
A passenger of Tampa International Airport - 6/18/2024
I appreciate your help.
-Rebecca S.
A guest of Venetian Resort and Expo Lost and Found - 6/17/2024
I'm very happy you have contacted me about my lost e-reader. I hadn't expected to get it back after I'd incidently left it in a United Airlines airplane. Thank you!
-JFM L.
A passenger of United Airlines - 6/17/2024
Hi. I wanted to send a special thanks to Terri at the front desk/customer service - she went above and beyond to give me hope with my lost wedding rings. Her helps was immediate and she greatly reduced my anxiety and worry. I cannot thank her enough and tell you how lucky you are to have her. She is one of a kind! I also want to thank Paul over the security dept. He was also exceptional with taking charge and resolving the issue when my mom and I needed more help. All of your staff are positive, upbeat and caring. A truly great example! . Terri and Paul - thank you
for great care and focused customer service. You are gems!
-Tracy C.
A guest of Westgate Myrtle Beach Oceanfront - 6/16/2024
I’m looking forward to receiving my laptop. Thank you!!
-Christina K.
A passenger of United Airlines - 6/14/2024
You did a great job! Thank you so much! We really appreciate it!
-Egor S.
A guest of Mt. Hood Meadows - 6/14/2024
We really appreciate your help and honesty Thanks
-Rodrigo M.
A passenger of United Airlines - 6/14/2024
THANK YOU SO MUCH FOR FINDING MY PHONE. I KNOW A LOT OF PEOPLE WERE PROBABLY INVOLVED SO THANK YOU TO EVERYONE. I AM TRULY HAPPY!!!
-KATHLYN N C.
A passenger of American Airlines - 6/14/2024
I received my missing items 2 days ago!
I will fill out the survey email I received from you a week ago.
Can you tell me where you located my missing items. I believed I lost the items in London Heath Row?
Did they get left on my United flight back to New York or in the Airport security check when flying home to Roanoke?
Your time and expertise are very much appreciated!
Your team and United are great!
-David D.
A passenger of United Airlines - 6/14/2024
Thank you! Thank you! Thank you!
You folks found my iPad! I waited after trying for days to give edits to what might help finding it again on this window portal. Gave up and bought a new iPad (that is now going back to Costco!) and I was startled with disbelief when you sent me an email on Monday informing me my that iPad was found in Houston of all places!!! I thought I lost it at O'hare in Chicago! In any case, my deepest gratitude for the service you provide to us as patrons.
Kind regards,
Mike McGreevy
-Mike M.
A passenger of United Airlines - 6/14/2024
The Amtrak employees at BAL were great. Very helpful. The information from Smteak online was great. Website had a few glitches but you get a 5/5
-Faye B.
A passenger of Amtrak - 6/14/2024
The staff at MGM Grand Hotel called and found my expensive dress shirts and said they shipped them all in 1 day!! Thank you so much!!
-Jodie G.
A guest of MGM Grand - 6/13/2024
I left my laptop at at the airport and American Airlines personnel were able to find it and ship it to my home. So grateful for this. Keep up the good work.
-Eric R.
A passenger of American Airlines - 6/13/2024
Thank you so much for your kind understandings attitude in attending to retrieve and return my left items.
Sandy
-Sandy S.
A guest of Bay Club Hotel & Marina - 6/13/2024
Customer Service Lost and Found agent AL was very helpful. ID's my iPad and shipped it out same day. He's amazing!!!
-Robert S S.
A passenger of American Airlines - 6/13/2024
Great service, I am amazed that my daughter recovered her IPhone. Thank you so so so much.
-Edinson D.
A passenger of Air Canada - 6/13/2024
Thank you so much for finding and letting us know you found our daughter’s wallet. We were frantic and your swift response was a Godsend. Thank you!!
-Alicia S.
A passenger of American Airlines - 6/13/2024
Thank you for being prompt and proactive about the item that we’ve lost during our Dollywood stay. I appreciate the fast service and also being helpful to find our item. Thank you guys! Y’all deserve a raise! Kudos and stay awesome!
-Deborah P.
A guest of Dollywood Theme Park - 6/12/2024
Thanks for getting our camera lens back to us so quickly!
-Danguole B.
A guest of Jackson Lake Lodge - 6/12/2024
Thank you so much for retrieving my lost item. It was a very easy process to enter the information online but I never thought I would have gotten the item back so fast. Thank you again to everyone.
-Sara G.
A passenger of United Airlines - 6/11/2024
Amazing! I never expected to see my package again so am thrilled that you found it. Thanks ever so much. I am very impressed with the quality customer service. Good job, American!
-Janet W.
A passenger of American Airlines - 6/11/2024
Thanks so much for returning my lost iPad, your efforts are really appreciated- thank you
-Mr Morgan N.
A passenger of United Airlines - 6/11/2024
Lost my phone. Andre at lost and found was awesome in helping me. Give that man a raise!
-Dave A.
A passenger of Sacramento International Airport - 6/11/2024
Thank you, thank you!!! I had just received my green card that is in my wallet. I left it on the counter yesterday and today it is on its way back to me. Very efficient and great transparency and communication. A++++++
-Philippa W.
A passenger of American Airlines - 6/11/2024
Grasias por su ayuda ce los agradezco
-Michael Antonio Urbina S.
A passenger of United Airlines - 6/11/2024
Thank you so much to the honest people that found my license and took the time to turn it in. Great Job American Airlines
-Karlee W.
A passenger of American Airlines - 6/11/2024
Thank you so much for returning my wallet.
-David G.
A passenger of United Airlines - 6/11/2024
I just wanted to say thank you. My friend left her diamond earrings in our room and within a few hours, I was informed they were found and being shipped. Thank you! And thank you for an amazing experience while we were in Vegas. We truly could not have been happier with our stay with you.
-Elizabeth A.
A guest of Venetian Resort and Expo Lost and Found - 6/10/2024
Thank you for your prompt response, it’s truly appreciated!
-Scott E.
A guest of Red Rock Casino Resort Spa - 6/10/2024
Thank you for making this a priority. My cell phone is my life line and for your team to find it within a timely manner speaks great value to me. The honesty of someone turning it in is wonderfully appreciated.
-Patricia Ann W.
A passenger of American Airlines - 6/10/2024
Thank you very much for your very prompt efforts and for finding my lost golf shoes. They were brand new and very expensive. I am very happy that you found them.
-Jeff H.
A passenger of American Airlines - 6/10/2024
United Airlines is a world class company!
What a great surprise two days ago when you notified me that you located my missing items!
I have flown United internationally while working for GE Internationally automation control systems over a 40 year period. What a relief for me and my wife when we got your email!
Is it possible for United to look back at my United records and tell me how many Air miles I have on United???
Thanks a million to your team for finding my items! We can sleep well again thanks to your teams efforts!
-David D.
A passenger of United Airlines - 6/9/2024
Thank you so much for the responsible and quick feedback (that you found something as important as someone’s wallet). Wish I could have retrieved it in Pittsburgh but happy that it was found and I only had to wait a day to discover you found it vs having to rush and get a new ID and cards, etc.
-John S.
A passenger of United Airlines - 6/9/2024
Thank you.. it was pretty quick. Hopefully they send it out to us
-Helena F.
A passenger of United Airlines - 6/8/2024
Thank you for finding and returning my toiletry bag. I appreciate more than you can ever imagine!
-Lee Ann N.
A passenger of Carnival Cruise Line - 6/8/2024
Thank you for the update.
-Leonard E. H.
A passenger of United Airlines - 6/8/2024
I just want to thank you very much for sending my watch back to me !
-Daryl M.
A guest of Venetian Resort and Expo Lost and Found - 6/8/2024
Great service!
-Richard F.
A guest of Venetian Resort and Expo Lost and Found - 6/7/2024
I appreciate the honesty and phone call from Inn at the Cove notifying they found my watch. The process to have it shipped to me was quick and very smooth. Thank you
-Glenn F.
A guest of Inn at the Cove - 6/7/2024
Thank you so much for going above and beyond to find my moms suitcase. Jennifer was fantastic. Thank you again
-Jeff S.
A passenger of Amtrak - 6/7/2024
The lost and found service provides a remarkable service to United customers.
-Xianneng S.
A passenger of United Airlines - 6/7/2024
I have received my luggage already. Thank you
-Denise F.
A passenger of Celebrity Cruises - 6/7/2024
Thank you. Appreciate your update.
-Brenda Valentine J.
A passenger of Royal Caribbean International - 6/7/2024
Thank you very much for returning my license to me
-Gaye H.
A passenger of American Airlines - 6/7/2024
Thanks to the team who helped me with my lost items. Theh offered me suggestions to help me find my airpods. I am truly grateful of how accommodating and friendly the staffs were.
-Aliinah Leigh C.
A guest of The Linq Hotel (Lost and Found Department) - 6/6/2024
Thank you so much to the staff member who found my wallet with all of my credit cards. I truly appreciate the integrity of this individual who turned in my wallet to their manager. The manager was especially informative and assured the delivery of my property. Thank you so much to the staff for their honesty and support. United rocks in Ft Lauderdale!
-Diana T.
A passenger of United Airlines - 6/6/2024
James and Collin in Airport Ops were beyond professional, helpful, understanding and kind. We cannot speak highly enough for both of them.
-Caroline B.
A passenger of Boise Airport - 6/6/2024
got my phone back quickly.
-Michael J.
A passenger of United Airlines - 6/5/2024
Thank you so much for recovering my backpack! Service and shipping were great.
-Richard T.
A passenger of United Airlines - 6/5/2024
I am SO THANKFUL THAT U FOUND MY PHONE!
-Judith M.
A passenger of American Airlines - 6/5/2024
I received my package this morning. Thank you for your efforts. Mahalo
-Louis G.
A guest of Marriott's Ko Olina Beach Club - 6/5/2024
So incredibly kind, professional, and knowledgeable. I'm so grateful!
-Linda F.
A guest of DoubleTree Resort by Hilton Myrtle Beach Oceanfront - 6/5/2024
I was so pleased to know my items were found and return with kindness and immediate delivery of professional personnel who called and led me to know it was being delivered. So happy land grateful.
Thank you
-Mary I.
A passenger of Alaska Airlines - 6/4/2024
I am so thankful you were able to find my iPhone!! Job well done!! I look forward to your next email.
-Barbara Beth H.
A passenger of United Airlines - 6/3/2024
I am thankful that your Lost and Found Solutions works with United Airlines to return missing and/or lost items. I did not realize until we had cleared security that I did not have my cell phone. Through process of elimination we contacted the hotel where we spent the night and out Uber ride to the airport. Both confirmed they did not find a missing cell phone which meant it had to be at the airport. I planned to contact United Lost and Found at DIA this morning and was thrilled when I read your email that you had my phone and could ship it to me! Thank you so much for contacting me so quickly. At least I know my phone is secured and being sent quickly to my address. You fill an important niche of work for United as I am sure there are missing and lost items left regularly!!! Thank you again.
-Karen S.
A passenger of United Airlines - 6/3/2024
What an amazing experience with United’s flight crew and list items! I left my Sonos earphones on the plane. Amanda from the flight crew called about them just after I left the airport. She instructed me how to retrieve my earphones and I was called the next day by the kindest person who walked me through how to have my item mailed. Thank you to these amazing United employees!
-Janice W.
A passenger of United Airlines - 6/3/2024
Thank you very much, have received my bracelet and the service was very good then again
-Peter M.
A guest of The Charles Hotel - 6/3/2024
I appreciate the time and the effort for finding my glasses. Thank you!!
-Andres P.
A guest of Aqua Sol - 6/3/2024
have not gotten my item yet but very thankful it was found and the communication regarding it
-Laura B.
A passenger of American Airlines - 6/1/2024
I never thought I'd ever see this phone again and to get it back so promptly! Your system works. Thank you!!
-Donna W.
A passenger of American Airlines - 6/1/2024
We received the package!
-Kathleen A.
A guest of Mandalay Bay Delano Lost and Found Dept - 6/1/2024
I am so grateful that I got my backpack back.
Chicago PD WAS really helpful asking phone calls. It is really confusing who to contact . Again thank you for all your help and returning my bag!!!!
-Jeff P.
A passenger of American Airlines - 5/31/2024
I am very impressed by efficiency of your lost and found service. Thank you so much.
-Donell C.
A passenger of American Airlines - 5/30/2024
Got my stuff back promptly and in perfect condition! Thank you
-Theresa
A passenger of Alaska Airlines - 5/30/2024
Universal's lost and found as well as the employees from the Mummy Ride work to find my cell phone that was lost during the ride on Saturday. Thank you for getting it returned to me.
-Jeff D B.
A guest of Universal Orlando Resort - 5/28/2024
Thank you! I am beyond surprised and pleased that my Kindle has been located. This is returning my faith in humanity! Your office has been diligent in providing information with followup to keep me informed of the status of the claim. I can not thank you enough. I look forward to receiving this by Fed Ex in the near future. Again, my heartfelt thank you!!
-Sylvie R.
A passenger of United Airlines - 5/28/2024
Just when I lost hope (a week after having returned to Europe), I got a different e-mail (that my jacket was actually found) and then it was shipped very quickly back to me (with EVERYTHING in the pockets - which was quite valuable...), so THANK YOU VERY MUCH!!!
-TYMOWSKI J.
A passenger of United Airlines - 5/28/2024
Amazing ability to track us down and return my iPad! Thank you! The honesty of your employees is a great value!!
-Alicia H.
A passenger of American Airlines - 5/28/2024
I received the best service possible. A representative helped me fill in the claim form and my passport was found promptly, saving me much aggravation.
-Carla S. M.
A passenger of American Airlines - 5/27/2024
Great service!
-Laura Q.
A passenger of United Airlines - 5/27/2024
The Air Canada Concierge who intervened on my behalf solved this within an hour. Sal from AC Lost and Found in Toronto called me and once he had the description he found the lost airpods in 5 minutes, and within another 5 minutes I paid FEDEX to have them returned.
-John L.
A passenger of Air Canada - 5/26/2024
Thank you so much!! Made my day , week ! Love to know where they found it
-Dianne D.
A passenger of Celebrity Cruises - 5/26/2024
Excellent Service. Wonderful.
Thank you for your time.
-Arbencis V.
A guest of Kalahari Resorts Round Rock - 5/24/2024
Thanks so much for shipping my phone back! I was LOST without it
-John S.
A passenger of American Airlines - 5/24/2024
My partner left an iPad on the plane and didn’t even realized it till 11 days later. We filled for a lost item report without much expectation.
Who knew I will have my iPad FedEx three days later! It was an awesome! Thank you for those hard working agents behind the scene, to get get our stuff reunited back with some real forgetful people like us! Thank you so very much!
-Kimberly B.
A passenger of United Airlines - 5/24/2024
United airlines provide Excellent service ,thank you very much!
-Yogesh P.
A passenger of United Airlines - 5/24/2024
very nice service!
-Jimmy S.
A guest of Fontainebleau Las Vegas - 5/23/2024
The process went like clockwork. Lost my phone at ORD, and thought never to see it again. Still, I locked the phone remotely and left my home number. By the time I returned home, I had a message from American Airlines saying it had been turned in. I filled out the claim form and just a few days later I have my phone in hand. Great job on this recovery, and you have my thanks.
-Linda S.
A passenger of American Airlines - 5/23/2024
Speaking with Yvonne was an absolute pleasure. She was courteous, friendly, and extremely professional. Her follow-up to me me was quick and helped me dispel any fear I had that my bag would not be returned.
Thank you!
-Mark C.
A passenger of Royal Caribbean International - 5/23/2024
Thank you very much for your quick response.
-Satoshi U.
A guest of Venetian Resort and Expo Lost and Found - 5/23/2024
Both United representatives were amazingly helpful in tracking my lost bag & having it shipped home to me safely. Thank you & you are so appreciated :)
-Briana
A passenger of United Airlines - 5/22/2024
Thank you so much for finding my Kindle and shipping it to me!! Such an efficient process.
-Lily
A passenger of American Airlines - 5/21/2024
I’m so pleased my item was found.
It would be helpful if there was a phone number available so you could speak with someone, but I do really appreciate the service provided.
-Cheryl K.
A passenger of American Airlines - 5/21/2024
so grateful that you found my racket and appreciate the quick follow up!! Thank YOU!!
-sherry P.
A passenger of United Airlines - 5/21/2024
Thank you so much for looking for my Kindle and finding it. Thank you for your service.
-Charles M.
A passenger of American Airlines - 5/21/2024
Very good services. Thanks a lot!
-Beatrice L.
A guest of Eldorado Hotel Casino ATTN: SECURITY L&F - 5/21/2024
I just received my package thank you so much
-Priscilla S.
A guest of Beau Rivage Resort and Casino - 5/20/2024
I am amazed, thank you! I really appreciate you returning my wife’s iPad.
-Vinny M.
A guest of Caesars Palace Las Vegas - 5/20/2024
I appreciate your very efficient system for returning my lost items. Thank you.
Dave Tagge
-Dave T.
A guest of South Point Casino - 5/20/2024
AA is the BEST! Somehow they found my IPAD. Not sure if I left it at the gate in Miami or on the plane. I filed a report and they kept me informed all week, Then they found it and are sending to me FedX. Great customer service!!!! Thank you so much. This is the only item I’ve ever lost so I’m most appreciative.
-Dottie L.
A passenger of American Airlines - 5/20/2024
I just wanted to thank you for the great service you provided in finding and returning the headset I forgot in the plane. It actually got home in Switzerland before I did. Great service, thanks a lot
-Cedric N.
A passenger of United Airlines - 5/20/2024
Thank you so much for expediting this!!
-Michelle Freeman A.
A passenger of Royal Caribbean International - 5/20/2024
I received my IPad today and I have to say how impressed I am with your recover efforts to get it back to me. I want to thank you so much for getting it back so fast, I use my iPad everyday and was not looking forward to purchasing another one since they are so expensive so THANK YOU SO MUCH!
-Dorothy S.
A passenger of American Airlines - 5/20/2024
Excellent process for returning lost items.
Thank you for your efficiency.
-DS W.
A guest of Hampton Inn & Suites Bellevue Downtown-Seattle - 5/19/2024
Compliments the excellent service of Hilton Boston Logan Airport!
-Adele B.
A guest of Hilton Boston Logan Airport - 5/19/2024
I cannot thank you enough for your quick response and for getting my credit card back to me. You have renewed my faith in people and I will be sure to recommend your fine establishment to my friends and acquaintances.
Thank you again!!!
-Nancy J G.
A guest of South Point Casino - 5/19/2024
Thank you for responding so quickly
-Priscilla S.
A guest of Beau Rivage Resort and Casino - 5/18/2024
Thank you for finding my lost item. I wasn't very optimistic that it would be located but you did it!
-Linda L.
A passenger of American Airlines - 5/18/2024
We are extremely happy that your staff found our missing items. Thank you sooooo much.
-Elaine E.
A guest of Busch Gardens Tampa Bay - 5/18/2024
THANKYOU! I was sure my camera was gone forever. I’m so grateful that someone turned it in and you shipped it to my home! Traveling can be so hectic and it turns out easier to lose something in the process. THANKS AGAIN !
-Barbara M.
A passenger of United Airlines - 5/17/2024
thanks for your service
-nency G.
A passenger of United Airlines - 5/17/2024
Fantastic response time!!!! Thank you so much for finding my wallet and getting back to me within 30 minutes of submitting my L&F request. Thanks again!!
-Rachel M.
A passenger of American Airlines - 5/17/2024
All went well. Thank you for helping me recoup my electronics pouch.
-Beronica O.
A passenger of United Airlines - 5/17/2024
Wow! How did you ever find my "tiny" Sonos player with all the traffic you contend with every single day. This is just another reason why my family always travels Alaska Airlines. Thank you, thank you!
-Rick F.
A passenger of Alaska Airlines - 5/17/2024
I want to personally thank Enrique Hernandez I lost an article on my recent stay, he went to the room, found it and started the process to return. First class THANKS!!
-Debra N.
A guest of Sheraton San Diego Hotel & Marina - 5/17/2024
Amazing service - so appreciative of the communication and results!
-Phil D.
A passenger of United Airlines - 5/17/2024
Thank you! thank you! Thank you!
-Pamela W.
A passenger of Amtrak - 5/17/2024
I can’t tell you how happy I am that you found my iPad and I congratulate you on your diligence in making this happen I am forever grateful thank you so very much
-Dottie S.
A passenger of American Airlines - 5/17/2024
Thank you so much for finding my Kindle. I did not put in a lost and found request because I just figured it was gone! thanks so much!!
-Clayton M.
A passenger of American Airlines - 5/16/2024
Thanks a lot for thee swift response and smooth procedure to identify and return my laptop. I am very much happy to get back my laptop so hazzle free.
-Pratik B.
A passenger of Aéroport de Montréal-Trudeau - Opsis services aéroportuaires - 5/14/2024
American Airlines is the greatest Airline in the entire world I am so grateful to be a part of the aa family . I will shout it all over the world
Thank you so much
-Frances A.
A passenger of American Airlines - 5/14/2024
The package arrived. Thank you so much for all the effort on your part to get my mom’s bracelet back! You’re great!
-Virginia N.
A guest of Grand Canyon National Park Lodges - 5/14/2024
Just to say, I was blown away by the recovery of my iphone through your lost and found services.
The process wasn't easy, but it actually worked!
Given all the cynicism about airline service, I have to say thank yoj, great job.
-James J. C.
A passenger of United Airlines - 5/14/2024
Awesome job! Thanks for getting this back quickly.
-Karrie F.
A passenger of United Airlines - 5/13/2024
Michael at Amtrak Lost and Found in Albany, NY gave me friendly and great service to get my backpack returned to me. Likewise the conductor of train 48 out of Rochester to NYC on May 07 facilitated getting my backpack returned to Albany after I had left it on the part of the train that went to Boston from Albany. Thank you all including the man that ran the food car on that train and found my backpack.
There were 6 of us together on that trip to NYC from Rochester and we had a great time taking the train for the first time ( for most of us.)
Thanks again to all.
-Bob S.
A passenger of Amtrak - 5/13/2024
I received my bracelet.
Thank you.
-Stella S.
A guest of Omni Los Angeles Hotel - 5/13/2024
Excellent service.
Received our lost mobile phone before the said time and before our flight back to the UK. Thank you
-Ivy L.
A guest of Polynesian Cultural Center - 5/12/2024
Very efficient, thks
-Claude R.
A passenger of Air Canada - 5/12/2024
Thank you very much! Though it was lost forever will be very happy to have it back
-Kim D.
A passenger of American Airlines - 5/11/2024
Was great and speedy with helping finding lost property I was well appreciative of this.Mahalo!
-Tashima O.
A guest of Hilton Hawaiian Village - 5/11/2024
Very thankful for returning our left behind item! I appreciated the phone call from your representative as I didn't see the first email about my inquiry!!! Thank you!
-Debra W.
A guest of The Grand Canyon Railway and Hotel - 5/11/2024
Thank you for your quick response.. Good job!
-Kenneth M.
A passenger of American Airlines - 5/10/2024
I was afraid my iPad was stolen after I accidentally left it on an international flight. I tracked it (Find My) going to Miami then Brazil. But AA found it!!! Really appreciate the effort.
-James E (Ned) N.
A passenger of American Airlines - 5/10/2024
Thanks for having my phone and shipping it back to me. I lost it on a plane while leaving the country. i was out of contact possibilities for almost three weeks (hard to believe, I know). When returning to the states I was able to check my email and got your messages that you had my phone. Thanks! Richard
-Richard E.
A passenger of United Airlines - 5/10/2024
Thank you so much for locating my lost item and sending it back very promptly. Your customer service is much appreciated
-Nadim
A guest of Residence Inn Oklahoma City Bricktown - 5/9/2024
Thank You Much for the return
-Thomas C.
A passenger of United Airlines - 5/9/2024
Thank you so much for finding my fitted custom suit I left behind on my flight. You are life savers!
-Samuel R T.
A passenger of American Airlines - 5/9/2024
Thank You, very much for following through, keeping me informed - and finding my Kindle so it could be sent back to me. It arrived today in perfect condition. Again, thank you for putting time and attention on this matter. I am very impressed.
-Lynn R.
A passenger of American Airlines - 5/9/2024
Thanks so much. Your Lost & Found app was easy to use, your email+text alerts were helpful, and your FedEx shipment item return process for my forgotten iPad that WestJet found was quick & easy and reasonably priced. Wow! Very well done. Thanks.
-Jamie M.
A passenger of WestJet - 5/8/2024
Thank you guys for finding my wallet . I have had this for 20 years and it was a gift from my brother in law . Well done and thanks again
-Craig D.
A passenger of American Airlines - 5/8/2024
I am so very grateful for recovering my 65 year old ring. It was a very special gift from my mom and dad. Thank you so very much.
-Vincent B.
A passenger of Amtrak - 5/8/2024
I am so grateful for your “lost and found” service. My ring has 65 years of sentimental value from my parent’s 8th grade graduation gift. Thank you so very much!
-Vincent B.
A passenger of Amtrak - 5/8/2024
Thankyou very much for your commitment to search for my ring. I was so happy to receive yesterday’s note that my 65 year old ring has been found.
-Vincent B.
A passenger of Amtrak - 5/8/2024
Thank you so much for contacting me with my lost wallet. I really do appreciate it.
-Marie S.
A passenger of American Airlines - 5/7/2024
Andre provided exceptional service! This was a difficult case and he came through. Andre was professional, courteous and didn't give up looking for my list items.
-Laura Bower A.
A passenger of Sacramento International Airport - 5/6/2024
Thank you, thank you! I am thrilled to hear my iPad is on its way back to me!!
-Karen L.
A passenger of American Airlines - 5/6/2024
Thank you sooo much. Everyone along the way was professional and sincerely tried to help…thank you!!!
-Steve M.
A passenger of United Airlines - 5/6/2024
Looking forward to receiving my package.
-Barbara C.
A passenger of Amtrak - 5/6/2024
Jerry was a great help in finding a lost cable and getting me through the process of return. I can't thank him enough.
-Judith A A.
A guest of The Hoxton - Downtown LA - 5/6/2024
Maria in the baggage department for United Airlines at the Reno airport was SOOO AMAZING and sooo helpful and so kind. She was efficient and helpful and very compassionate for my missing item. So so grateful for her and her help.
Thank you again, Maria !!!
Hannah G/P
-Hannah P.
A passenger of United Airlines - 5/4/2024
I have received the jacket. THANKS GOOD WORK! JTT
-James T.
A passenger of United Airlines - 5/4/2024
I am pleased with the timely response and result . My missing luggage was found and returned to me . Thank you so very much.
-Allan B.
A passenger of Royal Caribbean International - 5/3/2024
Great response, great service. Fast and seamless. Thank you for your help. We really appreciate it.
-Rodney J.
A guest of The Mountain View Grand Resort and Spa - 5/3/2024
Package received today. Thanks so much!
-April K.
A guest of Marriott Vacation Club Kalanipuu - 5/3/2024
You all have been such a pleasure in assisting me in finding my iPad. Communication was great by email and keeping me up-to-date with all the updates. Thank you for your help. Great job.
-Robin D.
A passenger of American Airlines - 5/2/2024
I am delighted to inform you that I have received my iPad. I am extremely grateful for the efficiency and speed of your team's service. Your trustworthiness and the commendable work at Denver Airport are greatly appreciated. Thank you for making this experience a positive one.
Best regards,
-WANG W.
A passenger of United Airlines - 5/2/2024
Items was recovered within 5 minutes 10 out of 10
-Tieara P.
A guest of Westgate Myrtle Beach Oceanfront - 5/2/2024
I would like to express my sincere appreciation for the diligence in locating my jacket.
I would like to thank Stacy in her assistance in expediting the return of my jacket.
Thank you.
Sincerely,
Kathleen P.
-Kathleen P.
A passenger of United Airlines - 5/2/2024
Thank you so much for recovering my kindle, well done for both great communication and customer.
-Valda B.
A passenger of United Airlines - 5/2/2024
We left Silver Legacy on Tuesday and it was delivered Monday.. it is nice to know the employees at Silver legacy are honest. Rochelle, cleaning person kept the phone in her pocket until someone called for the missing phone. Then turned it in to security. At which point we made contact with security to request the return of the phone. Thank you!
-Dennis C.
A guest of Silver Legacy Resort Casino ATTN:SECURITY L&F - 5/1/2024
Thank you for the quick response and finding the dental devise. It is really appreciated.
-Andy B.
A guest of Hotel FERA a Doubletree by Hilton - 5/1/2024
I LOVE AA! I left my wallet with cards and ID in then!! The WORST feeling. AA communicated with me along the process…And they didn’t give up looking! It was found within 24 hours of reporting it missing. Thank you!!
-Jessica
A passenger of American Airlines - 5/1/2024
Really appreciate your due diligence.
-Santosh S.
A guest of Vail Resorts - Seven Springs Mountain Resort - 5/1/2024
Estoy super agradecida pude recuperar mi bolso donde tenía todos mis documentos muchas gracias y felicidades por su buena labor de verdad nunca pensé en recuperar mis cosas fue súper rápido y súper agradecida Dios los bendiga
-Greymar C.
A passenger of Amtrak - 5/1/2024
Thank you so much. You guys are the best.
-Zheng Hao S.
A passenger of United Airlines - 5/1/2024
Nice to know Your Service was Great...! & the Expectation Delivery Time was Right on Time..! Thanks for Being There for Us
-Vana H.
A passenger of Charlotte Douglas International Airport - 4/30/2024
I want to thank American Airlines lost and found personnel for your prompt response. I am delighted to be reunited with my phone. Thank you very much.
-John W B.
A passenger of American Airlines - 4/30/2024
I was extremely satisfied with the process and handling of the return of my purse with all of its contents. So happy to have it returned to me.
-Elaine M.
A passenger of United Airlines - 4/30/2024
Amazingly fast response! I can't believe I was able to get my items back! I will always fly American, military orders or not.
-Mary Y.
A passenger of American Airlines - 4/30/2024
I am amazed and happy to get my coat back. I never thought it would happen. Thank you!
-Donna R.
A passenger of American Airlines - 4/30/2024
AWESOME! Thank you so much for returning my prescription sunglasses...Y'all ROCK!
-Mark D C.
A passenger of United Airlines - 4/30/2024
I'm so very glad about the honesty of your employees!! your lost and found system is to be admired and should be in place in every firm. Congratulations for a job well done from the housekeepers who turned in my passport to the right people all the way to Nadine who is in charge of the Lost and Found at Marriott's Shadow Ridge and the"The Chargeback Lost and Found Solution " which was used to bring our valuables back to the rightful owner.
-maria M.
A guest of Marriott's Shadow Ridge - 4/29/2024
Thank you so very much! I didn’t have another 1k to spend on another IPAD and thought it was a lost cause
-Kimberly L J.
A passenger of American Airlines - 4/29/2024
Just wanted to thank you SO much for locating my ipad and getting it back to me! I really appreciate it. I’d bought another one, but I like this one so much better and will pass the new one on to my daughter or grandchildren. Thank you again for keeping me up to date with the lost article and reuniting us! Very much appreciated. Thanks.
-Cheryl P C.
A passenger of United Airlines - 4/29/2024
The payment process was smooth and very easy.
-Laura W.
A guest of Massanutten Resort - 4/29/2024
Thank you 100000 times
I received my watch today thank you thank you
-Doris P.
A passenger of Royal Caribbean International - 4/29/2024
great service. helped me on a friday afternoon quickly and swiftly
-Chase N.
A guest of Hard Rock Hotel & Casino - Atlantic City - 4/29/2024
Excellent and fast service. Thank you.
-Rochelle C.
A passenger of American Airlines - 4/29/2024
Fantastic job finding my Kindle. Easy process and quick execution. Thanks so much to the individuals who do this work.
-John G.
A passenger of American Airlines - 4/29/2024
Thank you very much for sending me my found wallet. I could not believe that I had everything still intact. Email process and online process to reclaim the property was unbelievable.
-Dennis D.
A passenger of United Airlines - 4/28/2024
Thank you Air Canada so very much! Greatly appreciate your time and effort!
-Darlene P.
A passenger of Air Canada - 4/28/2024
Very happy to hear you found my passport. Waiting patiently for it to arrive. Thank you.
-Maryw L L.
A passenger of Celebrity Cruises - 4/27/2024
I am sincerely grateful, Happy and glad you made the effort. United is on my grateful list!!!
-ROSEMARIE L.
A passenger of United Airlines - 4/26/2024
Omgosh, thank you and your staff members who were honest people and found my entire drawer left behind. I received today and I am beyond grateful to have everything back in my possession. Absolutely above and beyond for your staff members, please pass along my gratitude.
-Tami M.
A guest of Bellagio - 4/26/2024
Thank you! I had lost my phone in Usland of adventure and freaked out thinking I would never see it again. God bless the person who turned in my phone to guest service. I believe I'm saying her name correctly Tisha from guest services helped me out and was able to confirm over the phone that my phone was there with them. The whole process took only 4 days and I received it earlier than expected. Again, thank you all!
-Yazmary
A guest of Universal Orlando Resort - 4/26/2024
Thank you so much for finding our lost item. Your prompt attention to this is issue is outstanding. Can’t thank you enough. Bruce Dart.
-Bruce D.
A passenger of Celebrity Cruises - 4/25/2024
Wow!I reported that I left my iPad on the plane Sunday night. I received a notice on Monday night that it was found and it arrived today. Thank you.
I am sharing this great service with others.
-Patricia M.
A passenger of United Airlines - 4/25/2024
The Hilton crew has been remarkable. Thank you sooooo much.
-LaJuana P.
A guest of Hilton Grand Vacations Parc Soleil - 4/25/2024
I’m am so utterly thankful as so many pieces had such sentimental value. Thank you for your effort and caring. I so appreciate it.
-Stephanie D.
A passenger of American Airlines - 4/25/2024
I was very happy to receive a message that my kindle had been found. It was a very easy system to claim it and to have it shipped back to me. Thank you.
-Amy G.
A passenger of United Airlines - 4/25/2024
Thank you so much for finding my lost item. The service from united was excellent. Alexis was clear and explained everything simple and quickly.
Very happy item was returned to me
-Lilian H.
A passenger of United Airlines - 4/25/2024
Thank you, I received my bag back and just wanted to send a huge thank you to the team for making it happen!
-Michael R.
A guest of Harrahs and Harveys Lake Tahoe - 4/25/2024
Thank you for your prompt contact in discovering my items and letting me know. Your service was outstanding.
-Pamela J W.
A passenger of Tampa International Airport - 4/24/2024
Wow! There is no words to explain how thankful I am with the fast turnaround. I was able to recover my lost item in 48hrs. Great service!
-Darihant O.
A passenger of American Airlines - 4/24/2024
You don't know how happy we were to receive the news. I will be visiting your scorecard.
-Ben H.
A passenger of Celebrity Cruises - 4/24/2024
Thank you SO much for making easy to get my precious items back! I am so pleased!!
-Wesley
A passenger of United Airlines - 4/24/2024
Thank you so much!! I submitted my claim on Sunday morning and so glad to see the notification that they had been found so quickly afterward.
-Lani H.
A passenger of United Airlines - 4/24/2024
Im so happy that my item was found. A big thank you to American Airlines and FedEx for reuniting me with my item. Th is a bunch
-Andriana A.
A passenger of American Airlines - 4/23/2024
Incredibly impressed with the Chargerback team, Baggage Shipping Services in Las Vegas and Edmonton and WS Customer Service agents. Carla & April. I was heartbroken to leave my cell phone behind on WS1928 and I learned to trust the excellence of the WS process and the people involved. I love you all and am grateful beyond words! Will pass this amazing service onto social media. With gratitude and kindness, Cynthia Funnell
-Cynthia F.
A passenger of WestJet - 4/23/2024
I really appreciate Great Wolf Lodge water parks lost and found for finding my grandson Apple iPad immediately thanks so much for responding back let me know that y'all found it within 24 hours I enjoy my weekend there with my family and we will be back soon to visit
-Keysia W.
A guest of Great Wolf Lodge Georgia - 4/23/2024
You guys rock!
-Colin M.
A passenger of American Airlines - 4/22/2024
Great job. Thanks so much for finding my tablet, and sending it to me via fedex.
-Christine M.
A passenger of United Airlines - 4/22/2024
Absolutely fantastic service from United Airlines lost and found. Our child was delighted to get their device back. Thank you so much.
-Fiona W.
A passenger of United Airlines - 4/20/2024
Thanks a lot
-Celia Maybe Crespo U.
A passenger of United Airlines - 4/19/2024
Thank you so much for returning my iPad to me!
-Bridget K.
A passenger of United Airlines - 4/18/2024
Thomas At American Airlines at the Bangor airport was so incredibly professional and kind and efficient!!! He is the perfect personality to promote and he should be promoted and cherished by your company. I travel a lot and work a lot and he is a real problem solver with a great attitude. I think his last name was something like Donnell but I’m not sure. Thank you!!! I was in fear of losing my job after leaving my laptop on the plane in the tightest seat I have ever had on a plane and he helped me locate my computer and it is on its way to me now. Thomas BGR ticket counter American Airlines is the best!!!!
-Julie Jo F.
A passenger of American Airlines - 4/18/2024
Nick from housekeeping was very personal and professional, he listened well, asked
the right questions and really seemed concerned about my situation
-Terese N.
A guest of DoubleTree by Hilton Dallas Campbell Centre - 4/18/2024
Thank you so much for finding my phone! You made me a very happy person. And the gal that called me to let me know was very nice and professional.
-Lynne C.
A passenger of American Airlines - 4/17/2024
Very impressed that it has been located.
Curious to know how it ended up in Huston with United in that I flew with Air Canada and tracked it back to Ottawa.
-Bill M.
A passenger of United Airlines - 4/17/2024
Thanks so much for helping me find the iPad.
-Ching M.
A passenger of United Airlines - 4/17/2024
Many thanks to the whole team for returning my tablet! The service was exceptional.
Dallas
-Dallas D.
A passenger of Alaska Airlines - 4/17/2024
Great!!!! Job
-Fernando N.
A passenger of Amtrak - 4/16/2024
Thanks so much for your help.
-Michael M.
A guest of The Hotel At Auburn University and Dixon Conference Center - 4/16/2024
I am so happy on how fast your service was. I still can’t believe my camera it’s on my way.
Thank you so much!!!!!!
-Liliana S.
A passenger of American Airlines - 4/15/2024
Very happy with it only taking a few days and how well my package was wrapped
-Karen B.
A passenger of Air Canada - 4/15/2024
Thank you so much!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
-Barbara A W.
A guest of Holiday Inn Club Vacations at Orange Lake Resort - 4/15/2024
A nice young lady ,named Christy, called ,& helped me with my husband’s lost iPad; he’d left it ,in the pocket holder, in front of his seat.
We were sure it was gone-gone. I felt “ugly” for thinking that. THEN ! Christy called ,& saved the day ! She was delightful to work with, on the road to returning the iPad home. She was patient ( I’m old fashioned ), fun, pleasant, smart,& helpful.
Thank you Christy ! Can your company thank Christy,& applaud her, for her job well done ?!? Please do that !
Thank you,
Appreciatively,
Nadine
-Nadine L.
A passenger of United Airlines - 4/15/2024
Thanks for finding my hat. Great service.
-PHILIP R.
A guest of Omni PGA Frisco - 4/15/2024
I appreciate all your efforts to found my lost ltem
Thank you
-GISELE Y.
A passenger of American Airlines - 4/13/2024
Thank you for all your help you saved a elderly woman since all her medical information was inside!
-Robert H.
A passenger of United Airlines - 4/13/2024
Thank you for shipping my items back to me!
-Claudia
A passenger of American Airlines - 4/13/2024
You guys are awesome! Thank you so much for your support during this panic moment
-Lucinda R.
A passenger of United Airlines - 4/13/2024
Very promptly resolved. Item found and returned shopping arranged quickly and efficiently. Surprised and pleased at the prompt outcome. Well kept secret that this is possible.
-Garland H.
A passenger of Charlotte Douglas International Airport - 4/12/2024
Thank you very much for recovering my laptop. I am glad someone found it and turned it in.
-Michael F.
A passenger of United Airlines - 4/12/2024
Muchas gracias y muchísimas felicidades por su amabilidad y servicio.
-Jordi S.
A passenger of JFK Terminal 4 Lost and Found by Smarte Carte Inc. - 4/12/2024
Great service!!! Thanks for being that honest and fast to give an answer...!
-Cinthia G.
A guest of Wynn Las Vegas - 4/11/2024
Thank you SO much for finding and returning my daughter's phone! Cannot tell you how much of a relief it is to have this back. There are a number of photos of our pet, who passed away recently, that we could never replace. Thank you again!
-Michael F.
A guest of Westgate Resort and Casino Lost and Found Dept. - 4/11/2024
I want to thank you thank you and thank you for finding my merchandise and sending it back to me safely. May God Bless all of you always thank you again.
-Marion H.
A passenger of American Airlines - 4/11/2024
Great service! Fast!
-piyu H.
A passenger of United Airlines - 4/11/2024
THANK YOU!!! I am so grateful that you found my bag, safekept it for me, and returned it to me. Please thank everyone who made this possible. It had significant personal and business impact for me. Warmly, Amii
-Amii B.
A passenger of United Airlines - 4/11/2024
great service-
-Gail N.
A passenger of United Airlines - 4/10/2024
Thank you so much for finding my phone, and getting it to me so fast…..now a days its awful to be without one…..great, fast response !!
-Vivien G.
A passenger of United Airlines - 4/10/2024
Thanks so much Celebrity Cruises for finding my item & returning it to me. I was very happy to get it back. Thank you!
-Mary Elizabeth B.
A passenger of Celebrity Cruises - 4/10/2024
Gage and Terry went above and beyond to make sure that I get my medicine back.
-Kristina S.
A guest of NCED Conference Center & Hotel - 4/10/2024
Received the package today! Great service.
-DOUGLAS EDWARD R.
A guest of COW HOLLOW INN & SUITES - 4/10/2024
Thank you for locating my lost phone so quickly, I am grateful. I made my return trip Saturday and located the correct lost and found. I was very disappointed to find that although my item was at the lost item was there no one working could return it to me before I caught my next flight. In addition although I contacted American lost and found again promptly Monday it took another business day to reach UPS. With so many flights on American it would be nice to be able to retrieve items in route. Thank you again for having a system in place, I hope my input is useful in improving the process. I will try very hard not to use lost and found again.
-Theresa M.
A passenger of American Airlines - 4/9/2024
Thank you, thank you, thank you! Would love to thank the person that found and turned in the wallet.
-Frank P.
A passenger of Alaska Airlines - 4/9/2024
Thank you for sending my ipad so quickly , I can't believe it is on the way already. Great service! Leon
-leon Z.
A passenger of American Airlines - 4/9/2024
Grat service.
-Tomasz F.
A guest of Fontainebleau Las Vegas - 4/9/2024
THANK YOU! So many of my favorite books are on that Kindle.
-Constance B.
A passenger of United Airlines - 4/9/2024
Extraordinary example of service and attention.
Honesty, integrity,”return what you find”will be the teaching message to my 11 and 12 years old boys that lived this past storm.
Blessings
Freddy Madera
-Freddy A M., M.D.
A passenger of Amtrak - 4/9/2024
Thank you
-Reginald T.
A guest of Beau Rivage Resort and Casino - 4/8/2024
You are awesome! This is GREAT customer service!
-Paul B.
A passenger of American Airlines - 4/8/2024
Thank you very much !
-Donald S.
A passenger of Royal Caribbean International - 4/8/2024
Thank you, thank the employee who rescued my Kindle and all the folks it took to get it home!!!!
-Edie H T.
A passenger of American Airlines - 4/8/2024
Amazing service. I could not be more grateful
-MaryEllen S.
A passenger of Charlotte Douglas International Airport - 4/7/2024
Thank you for sending my lost item expeditiously. With NO HASSLE!
-William Andre B.
A guest of South Point Casino - 4/6/2024
Very very good job thank you so much
-Philip H.
A guest of Embassy Suites Seattle Tacoma Airport - 4/6/2024
The service was great.
-Kathleen Elizabeth W.
A guest of Hilton Santa Barbara Beachfront Resort - 4/5/2024
I want to thank you for the quick response. I sent my notice in less than 24 hours ago and you are sending the article. Thanks!
-W Bruce W.
A passenger of American Airlines - 4/5/2024
This is OUSTANDING!!! GREAT JOB!! THANK YOU! We appreciate your service.!!!
-Kyle B.
A passenger of American Airlines - 4/5/2024
Thank you, thank you!!!!!!!
-Jackie G.
A passenger of United Airlines - 4/5/2024
Sirs:
I want to thank you for your quick response to my items that was left behind. I assumed that it would never be seen again and if so, the contents of the bag would have disappeared. We arrived home on 3/30/2024 and on 4/4/2024, I received the shipment of the backpack intact with all its contents. Thank you to all of the individuals involved and especially for the prompt manner in which the claim was handled. Sandy Wendt
-Sandra W.
A passenger of American Airlines - 4/5/2024
Thank you very much I just received my ring and I thank the staff at Gran Sierra resort and of course also the hotel for their honesty this ring means a lot to me, I am very grateful see you soon.
Thank you so much
Claudia Garcia
-Claudia G.
A guest of Grand Sierra Resort - 4/5/2024
I would like to send a big "THANK YOU" to the Ko Olina Beach Club Security personnel for taking care of finding my missing items. Lost Report ID #32711910.
We received everything and wanted to say: "THANK YOU" for all of the professionalism in taking care of this for us.
Respectfully and with gratitude,
Stephen Bachor
-Stephen B.
A guest of Marriott's Ko Olina Beach Club - 4/5/2024
Lost bag received. Thank you for your prompt service.
-Sonia B.
A passenger of Celebrity Cruises - 4/4/2024
It was such a good feeling to know that someone turned in my lost Global Entry card at the airport in Phoenix. I had never heard of the 'Chargerback' group so I checked it out just to make sure it was not a scam email from you. All responses on my research was positive and I felt safe to order the return with my credit card.
Thank you so much as this is a very good service!
Maryanne B.
-Maryanne B.
A passenger of American Airlines - 4/4/2024
Outstanding service!
-Lisa S.
A passenger of United Airlines - 4/4/2024
Thank you for the support and quick response
-Arkadiusz C.
A passenger of United Airlines - 4/4/2024
Rose was outstanding! She deserves a raise. She was so fast in responding, so friendly and so thorough! Don’t know her, but admire and appreciate her so much!
-Debbie M.
A guest of Grand Canyon National Park Lodges - 4/3/2024
Very pleased with United and their ability to find my missing luggage and get it shipped back to me as quick as possible
-Valerie M.
A passenger of United Airlines - 4/3/2024
It’s nice to have my phone back. Thank you very much for your help.
-Dung L.
A passenger of WestJet - 4/3/2024
Excellent response, so relieved to know my lost item has been found and will be returned. Flight attendants were amazing on flight 2379 from Huatulco to Calgary
-Anita M.
A passenger of WestJet - 4/3/2024
Thank you so much for being an answer to prayer. I am so thankful for your service
-Clarke C.
A passenger of American Airlines - 4/3/2024
Thank you!!! This process was a million times better than Deltas.
-Heather M.
A passenger of United Airlines - 4/3/2024
Thank you! Had a great time on cruise. Booking another trip !
-Carol M.
A passenger of Carnival Cruise Line - 4/3/2024
Just a quick note to say thank you. Starting with Valet service which was extremely accommodating since we were coming and going through out our stay. Lost and found/ service staff outstanding as well in finding my son’s apple ear pods and sending them back. Thank you to the staff! Sincerely j. P.
-Jason P.
A guest of Westgate Resort and Casino Lost and Found Dept. - 4/2/2024
I want to thank you ALL who were involved throughout the process. Whether or not you had found my wallet, and that you Lord Jesus for your faithfulness, I still extend my deepest gratitude to your serving me and all your costumers with professional integrity. Yours truly Ronald H.
-Ronald R H.
A passenger of American Airlines - 4/2/2024
You guys did a great job. Thanks looking forward to having my iPad back
-Kathy C.
A passenger of United Airlines - 4/2/2024
Thanks to American Airlines staff and associates for diligent follow-up on lost item, reported on February 23. The item was found and returned to me last week. The excellent service provided by A.A. is the reason I have travelled more than one million miles with you!
-Craig S. M.
A passenger of American Airlines - 4/2/2024
Thank you so much to Sergeant Thomas in the security department. He was amazing and got my package all handled and shipped out. I am very grateful. Thank you so much!
-Lynn D.
A guest of JW Marriott Las Vegas Resort and Rampart Casino - 3/31/2024
i am very happy to get my money clip back . your staff and manager shandra handled everything , great job .
-Mitch O.
A guest of RADISSON PORTLAND AIRPORT - 3/31/2024
Thank you for your help.
I'm waiting for my bag.
-TAKAYASU T.
A guest of Hilton Hawaiian Village - 3/30/2024
The accommodation's of guest services at Parc Soleil was exceptional and did an amazing job. We were over 150 miles plus away when my wife realized she left laundry at the hotel! Guest services were able to retrieve or clothes and mail it to our home so we could continue. The whole process was awesome! Many Thanks!!!
-Brian G.
A guest of Hilton Grand Vacations Parc Soleil - 3/30/2024
Thank you. Appreciate the info and greatly appreciate the ‘finder’. Will follow updates.
Kathleen R.
-Kathleen R.
A passenger of Royal Caribbean International - 3/30/2024
Thank you thank you
-R W.
A passenger of Charlotte Douglas International Airport - 3/30/2024
Thank you so much for recovered my wallet. I am very very appreciate your help. Thank again
-Lynn N.
A guest of Bellagio - 3/30/2024
The process with the lost and found was excellent. The gentleman who helped me was great.
-Don D.
A guest of Cosmopolitan of Las Vegas - 3/30/2024
I am so grateful thank you
When we flew into Brisbane I lost my Credit card at the airport Was able to lock it Hope there's not a 3rd loss
Thanks for shipping
-Cindy H.
A passenger of Air Canada - 3/30/2024
Thank you for the awesome customer service. You helped a horrific experience be much more bearable. Extra thanks for Officer Bingo’s help and concern.
-Marie S.
A guest of Red Rock Casino Resort Spa - 3/29/2024
So very much appreciated!
I hadn't even noticed my fire kindle was missing yet -Thank you!
-Debbie V.
A passenger of United Airlines - 3/29/2024
Thx u for the tracking # of my package.
-Jean M H.
A guest of Sunday River - 3/29/2024
Excellent,
customer service at it's best
-Philip S.
A passenger of American Airlines - 3/29/2024
Received, thank you
-Betty J J.
A guest of Tropicana Atlantic City - 3/29/2024
Thanks you you are the best
-Maidelys
A guest of Busch Gardens Tampa Bay - 3/29/2024
Terrific find of a lost jacket. I heard from Alaska Airlines three months after the flight saying that they had found the jacket and trace it to me by finding a boarding pass in the jacket pocket. Thank you Alaska Airlines
-Jon P.
A passenger of Alaska Airlines - 3/29/2024
Hello - I did not even realize I had left my Kindle on the airplane and did not report it lost, yet you were able to track down that it was mine and get it back to me. This is honestly some of the best customer service I have EVER received. I’m not sure how you found out it belonged to me, but I can’t thank you enough for sending it back!
-David M.
A passenger of United Airlines - 3/29/2024
I was surprised to learn that RCL could connect me with FedX and send my luggage to me. Boy, that is why I love this cruise line so much.
-Helena W.
A passenger of Royal Caribbean International - 3/29/2024
I'm very impressed with the speed of recovery and communicating with me. THANKS
-Joyce H.
A passenger of United Airlines - 3/28/2024
Thank you so much for taking the time to find my wife's glasses and post the onto usit is very much appreciated.
Harry H.
-Harry H.
A guest of HGV at Craigendarroch - 3/28/2024
Excellent service to recuperate my items left behind at the airport. I filled out the form and got my package the next day quickly and efficiently.
I appreciate it! Very satisfied!
-Elena S.
A passenger of United Airlines - 3/28/2024
Thank you for finding my wallet! The headphones were found as well, in a separate location, so that lost & found item can be closed as well. Thanks!
-Luciano M.
A passenger of American Airlines - 3/28/2024
Just wanted to say thank you so much for reuniting me with my Kindle. I did not have high hopes for seeing it again, but you all were great. Thanks for the efforts and the organization to find it.
-Brian K.
A passenger of American Airlines - 3/28/2024
very efficient
-John M.
A passenger of Amtrak - 3/28/2024
The professionalism of The Lost & Found department was great! I received my iPhone charger and cord, within days! Thank you for being on top! I look forward to returning to Hard Rock Casino ! Sincerely, Roseann
-Roseann P.
A guest of Seminole Hard Rock Tampa - 3/28/2024
best airline. Thanks
-Marcelo Pilatos L.
A passenger of United Airlines - 3/27/2024
I was thrilled to get the message about my Nook. Thank you for your part in that.
-Janet J D.
A passenger of American Airlines - 3/27/2024
Thank you Great service
-Josette C.
A passenger of Air Canada - 3/27/2024
This app or service is awesome, leaving something behind and being able to retrieve it within a day or two is mind blowing. It pretty much comes down to honesty, the cleaning staff at the hotel could have easily threw it away ,kept it or sold it. Thanks again
-Chris
A guest of PARK MGM Las Vegas - 3/27/2024
I hope the folks at the Hilton Chicago benefit from this comment. They were nothing but patient and kind and were able to locate my items. Thank you to them, and I will be back!
-Dr. Judith A. H.
A guest of Hilton Chicago Downtown - 3/27/2024
amazing service from all aspects. thank you!
-Paul N.
A guest of Venetian Resort and Expo Lost and Found - 3/27/2024
Thank you so much for finding my kindle! I appreciate it so much that I’ve decided to fly United as much as I can for the rest of my life!!!
-Wendy
A passenger of United Airlines - 3/27/2024
Life savers! Thank you so much for your amazing work
-Gabriel F.
A passenger of Air Canada - 3/27/2024
Lost my wallet while traveling- chargerback/American Airlines got it back to me within a couple days. Solid service, very pleased.
-Joseph
A passenger of American Airlines - 3/26/2024
You people are the best!! Super customer service and communications in a time when customer service is broken. Thank you.
-S T.
A passenger of Royal Caribbean International - 3/26/2024
Thank you for finding our lost cell phone so quickly…it is now back in our hands…thanks
-Joseph Q.
A passenger of WestJet - 3/26/2024
The people up at the DoubleTree Hilton by the airport are on another level!! They are the most courteous genuine people I have ever come across. I lost my wallet and it has only been one day and they found it and said a guest had turned it in with all of my cards and even my cash of over $100. I pleaded with them to keep the cash as a thank you, but they respectfully and graciously declined the offer. They were just as excited about the find as I was! I also asked them to find the guest who found it and offer them the cash as a reward for being so honest. But they didn't have their information... I will absolutely be back to this hotel, just to go to the hotel as the destination itself. This place is better than anything I could have imagined. Thank you to everyone. Even the lovely you woman that was supposed to go home that works in the small Cafe just outside of the restaurant, but she never went home because she said there was too much to do, and she couldn't just leave. Everyone is so dedicated here. I could not be happier even when I lost my wallet, they took care of me. I can't thank all of you enough!! Very well done!!
-Brandon J.
A guest of DoubleTree Seattle Airport - 3/26/2024
service was excellent! Thank you.
-Barb H.
A passenger of United Airlines - 3/24/2024
This story has a very happy ending thanks to your help! Thank you so much.
-Linda Kay B.
A passenger of American Airlines - 3/23/2024
Thanks so much! Your baggage agent did a fantastic job tracking down my glasses. She remembered my call and then checked again first thing the next morning. The readers are not just nice frames but a quite expensive prescription to replace. So I just wanted to thank her for following thru! Don’t know her name but if you can figure that out, she definitely deserves one of our “above and beyond” comment certificates. Way to go DCA baggage person.
-Viva H.
A passenger of American Airlines - 3/23/2024
I just dealt with Raymond in shipping and receiving. He was so patient and helpful with a very stressful situation
Regards
Audrey J. ( guest from March 3 to 22)
-audrey J.
A guest of Marriott's Desert Springs Villas - 3/22/2024
Thank you so much , I appreciate the efforts on locating my lost item and shipping it back, You provide a great service and I am grateful.
-Joe A. O.
A guest of Universal Orlando Resort - 3/22/2024
Thank you !
-Patrick G.
A passenger of Air Transat - 3/22/2024
this service worked great - thank you!
-don B.
A guest of The Rose Hotel Chicago O'Hare Tapestry Collection by Hilton - 3/22/2024
This is OK , I am very glad that I am getting the phone again
Thank you for your effoerts
Hermann Hoeckner
-Hermann H.
A passenger of United Airlines - 3/22/2024
I would like to thank the lost and found and tsa personnel at CLT Airport. With the long and slow moving lines going through custom and with little time to make our connecting flight at gate E 28 with us rushing through the airport and tsa sending my wife bags through the X-ray machine twice we left her purse at tsa. We made it to the gate with 1 minute to spare so we made our flight. But once we were on the plane my wife notice she did not have her purse. Once we got home at midnight I filled out the lost and found form on line with the description of the purse and contents. We thought the purse was lost forever but by 10:30 am the next morning they emailed that the purse was found. We arrange to ship the purse back and our thoughts were if the contents will be with it. She had jewelry, watch, money, credit cards, sunglasses, and driver license and medical cards. Well we received the purse from fedex and wow everything was in the purse. I would like to thank the CLT personnel, the lost and found dept. and tsa for their honesty and integrity and efficiency for returning the purse. THANK YALL VERY VERY MUCH. Jerry and Jean
-Jerry
A passenger of Charlotte Douglas International Airport - 3/22/2024
I just wanted to say thank you so much for finding my item and sending it back. I know it's "just" an ereader but it's one of my most treasured items and I truly appreciate the return. I noticed that due diligence was done by checking settings as well. Very much appreciated.
-Samantha N.
A passenger of American Airlines - 3/21/2024
Thanks for the return of my special dinner jacket. It was sent in timely manner once it was located and was packed and shipped with care.
-David A S.
A passenger of Carnival Cruise Line - 3/21/2024
I didn't get her name but she mentioned that she volunteers. Great service and very professional and friendly. I really appreciated all she did to insure that my laptop was shipped back to me. TSA, at gate F, took it out of my carry-on and didn't put it back! Told me I was good to go! So, I zipped up by bag and went to my gate. When I opened it in Charlotte, I was shocked. I'll make sure it doesn't happen again.
There wasn't any instructions to take it out of my bag, either. Bermuda International no longer requires this, so it's confusing.
-Reidar J C.
A passenger of Tampa International Airport - 3/21/2024
Great. Thank you!!
-Jose L.
A passenger of United Airlines - 3/21/2024
Thanks for all the help. You guys have been excellent.
-Neera S.
A passenger of Air Canada - 3/21/2024
It went so well after notifying the hotel I left my garment bag, a few phone calls and easy email form and I got my clothes 5 days later Thank you!
-Charlene D.
A guest of Green Valley Ranch Resort and Casino - 3/21/2024
Awesome service! Thanks for finding my phone and working to get it back to me!
-Bryan B.
A passenger of American Airlines - 3/20/2024
I AM AMAZED WITH THE SERVICE, THANKS A LOT.
-ANGEL G.
A passenger of American Airlines - 3/20/2024
First and foremost, thanks to those involved, I'm very much thankful for the manner in which your people must have worked diligently to recover my tablet. Please express my gratitude to those involved. Again, my heartfelt thanks. The old commercial was correct, "Fly the friendly skies of United". Thanks again, DF
-Dante J F.
A passenger of United Airlines - 3/20/2024
Item was received in good shape. The communication, service and professionalism was demonstrated by the staff. Thank you so much!!!
-Mary R.
A guest of Grandview at Las Vegas - 3/20/2024
I am pleasantly surprised how easy this site was so easy to navigate! Thank you
-Rodney A.
A passenger of United Airlines - 3/19/2024
Thank you so much!!! I received my pink scarf yesterday and am so appreciative.
-Susan M. B.
A guest of Wekopa Resort & Conference Center - 3/19/2024
Thank you very much for being so helpful in this matter.
-Terry A.
A guest of COW HOLLOW INN & SUITES - 3/19/2024
Thank you for locating my item. The communication was very swift!
-Billy R P.
A passenger of American Airlines - 3/19/2024
Thank you thank you thank you!!
-Sharon D.
A passenger of American Airlines - 3/19/2024
Thank you for making this process easy and providing me updates as needed.
Joe
-Joseph S.
A guest of Venetian Resort and Expo Lost and Found - 3/19/2024
I thank you for continuing to look for my Kindle Paperwhite. That fact is much appreciated.
-Betty S.
A passenger of Alaska Airlines - 3/18/2024
Thank you very much for finding my lost iPad. She made it home. Great job. I love American Airlines.
-Dianne S.
A passenger of American Airlines - 3/18/2024
I received my items that I lost. Thank you so much for the great service at Fitchburg/Boston all of you are amazing.
-Catia
A guest of Great Wolf Lodge New England MA - 3/15/2024
I truly want to say I am extremely grateful that American Airlines MIA Airport was so thoughtful enough to find my information and reach out to me to return my lost apple watch !! Truly Thank you ! I knew i had no time to return and get it without missing my flight. (PS). If you want good Karma any phone u know can be returned back to their owners DO IT ! That’s what ive done every time i found a lost phone so i know this was a result of Good Karma returned back to me .
-Victoria
A passenger of American Airlines - 3/15/2024
WOW! You guys are the best. Thank you for reaching our concerning my item left in the rental car. I can't believe you are going to this length to get the pillow back to me. That pillow has traveled with me for years, it is a neck saver. I will use Dollar Car Rental in my travels. Again thank you so much and praying blessings for the entire staff of Dollar Rental Car Comyany.
-Larry D. D.
A customer of Dollar Car Rental Seattle - WA - 3/14/2024
Thank you so much for all your help. Wallace in the lost and found was especially helpful. I appreciate your honesty and prompt service!
-Michael Z.
A guest of Grand Sierra Resort - 3/14/2024
Orine Henderson, You are such a wonderful lady! I really appreciate all of your help. I feel like you went out of your way to help me, and you will never know how much I appreciate you! God will richly bless you for your kindness!
-Sherry T.
A guest of Hilton Anatole Dallas - 3/14/2024
Thank you very much I did receive my lost item
-Jose G.
A passenger of United Airlines - 3/14/2024
I got my iPad and could not be more grateful. Everyone said it was history, but I trusted in your method of cleaning out the planes and hoped for the best. thank you again.
-Theresa JANE W.
A passenger of American Airlines - 3/14/2024
Great customer service and support from United Airlines.
-Simone E.
A passenger of United Airlines - 3/14/2024
Orine Henderson, went out of her way to find cheaper way to send bag. SHE CARED!
-Sherry T.
A guest of Hilton Anatole Dallas - 3/14/2024
Thank you to Shannon in the Galesburg, Il Amtrack station for all your help. Excellent customer service that went above and beyond. Your patience and efficiency over several phone calls is most appreciated. The lost items arrived on our doorstep promptly the next morning at 7:30 am! Thank you!!!
-Marlene H.
A passenger of Amtrak - 3/14/2024
I have received my wallet and then after a few weeks received a check for the amount of what I had carried in the wallet. Thank you very much!
-James B.
A passenger of American Airlines - 3/14/2024
Very good application. The UI is not modern but I really did like the flow and the ease of use.
-ken
A guest of New York Hilton Midtown - 3/13/2024
Connie was superb in Charlotte. Wonderful ending to our lost iPad story!!!
-Edward S.
A passenger of American Airlines - 3/12/2024
fast and helpful
-Riley H.
A guest of The Lake Louise Ski Resort - 3/12/2024
Thnx very much. Your system is very efficient. And Sal was terrific...
-David M M.
A guest of Hilton Grand Vacations Parc Soleil - 3/12/2024
Just happy that you found my laptop! Thank you so much!
-Cindy B.
A passenger of United Airlines - 3/12/2024
So happy my items were found!
Thank you so much!
-Diane W.
A guest of Mirage - 3/11/2024
Happy beyond words!!!!
-Mathieu F.
A passenger of American Airlines - 3/11/2024
Thank you so much for your very efficient help in locating my tote that my husband left behind at the gate! We love American Airlines!
-Mary H.
A passenger of American Airlines - 3/11/2024
I wanted to express my sincere appreciation for the exceptional service provided by your Lost and Found team at Dallas/Fort Worth International Airport. Recently, my husband lost his iPhone during our travels, and your team went above and beyond to help us retrieve it.
The efficiency and dedication demonstrated by your staff in locating and returning the lost item were truly commendable. Their prompt response and effective communication throughout the process eased our concerns and made the experience much more positive.
In an industry where customer service can vary, your Lost and Found team at Dallas/Fort Worth International Airport has set a remarkable standard. We are grateful for their professionalism and commitment to customer satisfaction.
Thank you once again for turning what could have been a stressful situation into a testament to your airline's excellent service.
-Uyi C.
A passenger of American Airlines - 3/10/2024
really appreciate the help getting my tablet back to me in an efficient way !!
-colin M.
A passenger of American Airlines - 3/10/2024
The Chargeback website to put in my information was easy to use and received confirmation of receipt of payment was instant.
-Reisha F.
A guest of Courtyard by Marriott San Luis Obispo - 3/10/2024
Thank you so much!!!
-Ruthie S.
A guest of Hilton Grand Vacations Club Las Vegas Boulevard Suites - 3/9/2024
THSNK YOU ALL SO MUCH FOR DOING THIS! I REALLY APPRECIATE IT!
-Vernetta W.
A guest of HOTEL HARTNESS - 3/9/2024
THANK YOU for your help in finding my phone and passport! I’m a loyal Platinum AAdvantage member and sincerely appreciate you all!
Cindy R.
-Cindy R.
A passenger of American Airlines - 3/9/2024
This was the easiest, most organized and efficient process of obtaining our belongings. I couldn't speak more highly of this company and jay peaks lost and found representatives. Keep up the great work!!
-Kelly A Y.
A guest of Jay Peak Resort - 3/9/2024
I really can’t believe the great experience I had. The site was so easy to use I really thought it might not work but it did. I find my laptop and send it back to me. Good job!
-Kathy S.
A passenger of United Airlines - 3/8/2024
Oh my gosh!! I can’t tell you how grateful I am that you found my purse. The gate attendant at gate 38 in Denver and the second young lady who took down my information were amazing. They tried so hard to find my purse and I very much appreciate their efforts. One other lady actually called the stewardesses on the flight from Denver to St Louis to have them check for my purse. Truly above and beyond. Thank you. Thank you.
-Terri S.
A passenger of United Airlines - 3/8/2024
Thank you SO much for finding my headphones and iPod classic. I feel like you went above and beyond in locating and sending it back to me. I REALLY appreciate it, and will continue to fly United Airlines as often as possible in the future. Thanks again!
-John C.
A passenger of United Airlines - 3/8/2024
Very impressive service - delighted to get my passport back. Cant thank you all enough!
-ralph P.
A passenger of United Airlines - 3/8/2024
So far it seems very efficient
-Dennis E O.
A passenger of United Airlines - 3/8/2024
Thanks for finding my phone. I really appreciate it.
-Bob L.
A passenger of United Airlines - 3/6/2024
Thank you so much for the time and effort finding my kindle and returning to me. I thought it was gone for good, left to forever ride the friendly skies of United Airlines. Thanks again!
Vickie B.
-Vickie B.
A passenger of United Airlines - 3/6/2024
Thank you!
-David
A passenger of United Airlines - 3/6/2024
I have received the kindle reader. I am very grateful for your help.
-Stephen
A passenger of United Airlines - 3/6/2024
Amazing job! Thank you!!!!
-Kevin K.
A passenger of United Airlines - 3/5/2024
I got surprised that you found my item after some weeks. Incredible! I also liked the digital experience and how easy was to ship that internationally. Thank you
-Fabio Luiz Gonçalves C.
A guest of Resorts World Las Vegas - 3/5/2024
THANK YOU SO MUCH for your speediness and efficiency. I am so grateful to have my belongings back and the process was seamless.
-Holly Virginia K.
A passenger of American Airlines - 3/5/2024
All arrived perfectly!
Thank you!
-Cara P.
A guest of Cosmopolitan of Las Vegas - 3/5/2024
Im on track thank you
-Rodrigo N.
A passenger of United Airlines - 3/5/2024
Thanks so much! Really appreciate it and how quick your responses were!
-Nicholas M.
A passenger of United Airlines - 3/5/2024
Thank you very much.
Could you tell me where you find it?
I did not expect I would get it back, amazing.
I would like to thank whoever found it.
Best regards
-Toyoko K.
A passenger of United Airlines - 3/5/2024
The Lady who answered the telephone in the Lost and Found Department was absolutely wonderful. Kind, so helpful and explained everything so clearly. What an Ambassador to the Tampa International Airport and Lost and Found. Above all she was sweet and even though we could not see her when we talked was just the kind of person you wanted to have Coffee or Tea with! With sincere thanks, Karen and Robin G.
-Karen and Robin G.
A passenger of Tampa International Airport - 3/4/2024
OUTSTANDING service. I never thought it would be found. I am so grateful and the constant updates were great. Thank you from the bottom of my heart!!! Nice job!
-Paul E.
A passenger of Air Canada - 3/4/2024
Thank you for finding my nook and notifying! I’m so impressed and appreciative.
-Becky Robb H.
A passenger of American Airlines - 3/4/2024
I received a call on my way home from Erin @ tve Hard Rock . Which was Amazing in itself bc In all my travels after leaving something behind in a hotel I NEVER EVER EXPERIENCED BEFORE!
Erin was GREAT ! She verified the item left behind and promptly gave me choices . Then sent me an email ,Which I answered upon arriving home . To Erin’s word I received an email minutes later confirming my item was set for shipment. Just as easy as that ! Erin is an Asset to The Hard Rock . She just made me love Hard Rock even more ! Between the great check in and great Valet And the maid who sent my item to lost & found so swiftly. I must compliment your management for hiring such amazing staff . I cant wait to come back to tbe Hard Rock ! Its my favorite AC hotel!! Keep up the great job !!
-Deborah B.
A guest of Hard Rock Hotel & Casino - Atlantic City - 3/4/2024
THANK YOU
-Becky W.
A passenger of Alaska Airlines - 3/3/2024
Celebrity is AMAZING!!! Everything is top notch. I never doubted you would find my bag.
-Alice B.
A passenger of Celebrity Cruises - 3/3/2024
Thank you for letting us know that you have my items. Looking forward to getting them back. Let me know when they are being shipped to me. Steven
-Steven W.
A passenger of Celebrity Cruises - 3/3/2024
Wonderful efficient service. Thank you also to the staff at the gates at AC terminal 1 on the evening of Mar 1/24 when my flight came in from Windsor, ON and especially to those at the gate going to Victoria BC that late evening. They called lost & found and when there was no answer gave me all the reqd info to put in my claim this morning. Claim was handled immediately and the shipping of my iPhone is underway. Thank you…Anna Won
-Anna W.
A passenger of Air Canada - 3/2/2024
Thanks for the excellent service. From an excellent cruise line!
-Carl F.
A passenger of Royal Caribbean International - 3/2/2024
Thank you so much for your assistance. I really appreciate it. The help was superb!!
-Rebecca C.
A passenger of United Airlines - 3/2/2024
Great service! Thanks
-glen
A passenger of Air Canada - 3/2/2024
I'd like to thank whomever found and turned in my Kindle. Your integrity is noted and appreciated.
-William L.
A passenger of United Airlines - 3/2/2024
Thank You so much for your quick actiom & getting tje keys mail to our home!
-Duane B.
A guest of Horseshoe Las Vegas - 3/1/2024
Your housekeeping lady was very helpful and professional .. as soon as I called she found it and made the arrangements to send my property back to me … she definitely deserves praise .. Thank you !!!
-Kathy L A.
A guest of MGM Grand - 3/1/2024
I’m very pleased with this service! I received my package in a timely manner! No problems at all!!
-Judy G.
A guest of Harrahs Laughlin - 3/1/2024
Prompt response to lost item. Packaged with care. Very helpful.
-Stacey P.
A guest of Excalibur Hotel and Casino - 3/1/2024
Our stay on 2/22-2/25 was incredible! We were celebrating my 60th birthday so it was a special time. I received a hummingbird keychain that had significant meaning behind it. I left it on the dresser in the room and when I got home couldn’t find it. I called the hotel and was told as soon as the guest who are in the room check out someone would go in and look for it. I’m so grateful they found it. Thank you to the staff who took care of the situation in a friendly and professional manner. It is much appreciated!
-Dawn D.
A guest of Sandcastle Hotel On The Beach - 2/29/2024
Super. On the response 100%
With the lady whom I spoke with 100%
-Lee J.
A guest of Beau Rivage Resort and Casino - 2/29/2024
Thanks so much for finding my lost item and for notifying me and shipping it to me. I appreciate your kindness, diligence and attention to detail more than I can say. Thanks a million!
-Carol J.
A passenger of American Airlines - 2/29/2024
Thank you for finding my tablet. I am so happy about it being found. Thank so MUCH !
-Carol H.
A passenger of VMD Security Screening Kansas City MCI - 2/29/2024
Wonderful service! Thank you!
-Yingru Z.
A passenger of United Airlines - 2/29/2024
Thank you so much!!!
I was afraid my i-pad was lost forever. I appreciate your diligence in tracking it down for me. Thank you again
-Patricia E.
A passenger of Alaska Airlines - 2/29/2024
I left my suitcase unattended and could not find it once I realized. When I left MCI without it I thought it was gone for good. I thought filing a claim was a lost cause but the system worked perfectly for me. I received a text later the same day I filed my report informing me my suitcase was found. I then received an email allowing me to pay to have it shipped to me and the next day I received the tracking information for my suitcase. I am very impressed at how easy it was to find my suitcase and arrange to have it shipped to me.
-William L.
A passenger of VMD Security Screening Kansas City MCI - 2/29/2024
Great Job team! Appreciate the efforts and communication
-Brandy M.
A passenger of American Airlines - 2/29/2024
NEVER thought I would get my lost items back!!! Thank you so much!!!
-kelley C.
A passenger of Austin-Bergstrom International Airport Lost & Found - 2/29/2024
The process was so simple. We discovered the laptop was missing 24 hours after our flight. I filed a missing article, was as specific as I could be. Within 6 hours we had a response that the item was located. The computer arrived 3 days sooner than quoted. The price was very reasonable. Thank you.
-Robert E. P.
A passenger of United Airlines - 2/28/2024
So grateful to your attendants or cleaning
crew for turning in my laptop to lost and found! Appreciate the professionalism and heart for others !!!
-patty G.
A passenger of American Airlines - 2/28/2024
Just like to thank everyone that was involved on getting my sons game back . Everyone understood what I was going through because my son was so upset that he left it in the room. So I so so appreciate your team at New York New York !!
-Jessie H.
A guest of New York New York - 2/28/2024
You guys did a awesome job. I'm extremely thankful for the smooth process and the fact that you recovered our bag
-Zachary T C.
A guest of Kalahari Resorts Sandusky - 2/27/2024
Thank you for returning my IPad. It was packed professionally and works perfectly.
-Gino N.
A passenger of Air Canada - 2/27/2024
Excellent service = thank you for your help to locate and ship my laptop!
-Jo-Anne C.
A passenger of Aéroport de Montréal-Trudeau - Opsis services aéroportuaires - 2/26/2024
Your team found my iPad very quickly and I am very grateful.
Thank you
-Jacquelyn P.
A passenger of American Airlines - 2/24/2024
AA I am so thankful to the crew in Boston who found my iPad and turned it in. I was shocked that within less than an hour of filing a lost item report they found my iPad. I was given options to either pick up or have it shipped back to me. Greatly appreciate everyone’s efforts. A Loyal American Airlines frequent flyer.
-Heather F.
A passenger of American Airlines - 2/24/2024
Extremely impressed with the punctual and very professional interaction with your rep on this transaction. She absolutely made our day. Thank you so much.
-Thomas H.
A guest of Sheraton Vistana Resort Villas - 2/24/2024
Thank you very much for finding and sending my phone back to me. The American Airlines representative that I spoke to in the lost and found department was exceptional and saved the day! Thank you!
-Jackie G.
A passenger of American Airlines - 2/24/2024
Muchísimas gracias por encontrar y regresar mi celular!
-Verónica W.
A passenger of United Airlines - 2/23/2024
I receive my native backpack. There are no words to say thank you for your excellent service. Best regards, Jose Madero, Bogotá, Colombia.
-Jose Ignacio M.
A passenger of United Airlines - 2/23/2024
Great job getting sending me the stuff I left behind. Thank you!
-Doug
A guest of Jay Peak Resort - 2/22/2024
Thank you for your prompt attention to locating my iPad. Response was excellent and I am grateful for this service.
-Michele B.
A passenger of American Airlines - 2/22/2024
Thank you to United Airlines for the recovery and return of my lost wallet. It came back 100% intact.
Thank you so much. The search service and application were obviously effective. Much appreciated!
-Thomas M.
A passenger of United Airlines - 2/21/2024
Thank you! We are out of the country, returning home soon. We bought another machine but it is lost in the mail. Hopefully, this one will be waiting for us when we arrive. Thank you, again.
-Catherine F.
A passenger of American Airlines - 2/21/2024
Thank you! I realize there is no financial reward for your finding lost items, but I appreciate the efforts you went through to locate mine. The person I spoke with in Seattle was so helpful. As always, AA has the easiest web page to navigate.
-Sonia M.
A passenger of Alaska Airlines - 2/21/2024
I thought that this item was never coming back to me. It took two weeks but it found its way home. Thanks
-Tom C.
A passenger of Alaska Airlines - 2/21/2024
T4 L&F is amazing!!! Thank for helping us find our phone!! 3 very professional- smart - friendly workers helped us!!! Thank you!!
-Deirdre
A passenger of JFK Terminal 4 Lost and Found by Smarte Carte Inc. - 2/21/2024
Dear Ms. Dorathy,
A quick note of appreciation for your exceptional assistance in retrieving my wife's wedding ring left at the Signature at MGM Grand. Your prompt and reassuring help, along with the security staff's efforts, ensured a positive outcome. We are truly grateful for your professionalism.
Thank you,
Steve and Natasha B.
-Steve B.
A guest of The Signature at MGM Grand Security L and F - 2/21/2024
The best resort to stay at. I left my items in the room, the very next day they were found and shipped out to me. Thank you again Tropicana!!!!
-Shyanna L.
A guest of Tropicana Atlantic City - 2/20/2024
I recently had the pleasure of receiving outstanding assistance from Kamoe Takao in my quest to locate a specific item. I am compelled to express my gratitude for the exceptional service, prompt response, and unwavering support provided. Thank you, Kamoe Takao, for your exceptional service, prompt response, and unwavering support. Your dedication to ensuring customer satisfaction has left a lasting impression, and I will certainly look forward to future interactions.
Sincerely,
Rikin P.
-Rikin P.
A guest of Embassy Suites Seattle Downtown Pioneer Square - 2/19/2024
I accidentally left my laptop behind in Charlotte. I found the number and called in between flights. I ended up calling again the next morning to see if it had shown up at their department. The lady was so helpful and she was very professional in verifying that I was indeed the owner of the laptop. It’s nice to deal with a person that cares enough to do her job right. Thank you for getting my equipment back to me. I will be more careful moving forward.
-Jeff L.
A passenger of Charlotte Douglas International Airport - 2/19/2024
Thank you so much for returning the item that I forgot in my room at the Hilton grand vacation club. Everyone from the officer who called me and housekeeping, and everyone involved were very professional and wonderful, and thank you for your helpful and speedy service.
-Karen N.
A guest of Hilton Grand Vacations Las Palmeras - 2/16/2024
Thank you so much for recovering my lost leather jacket! I am amazed that from all the people you service at the Wynn, you were able To find it and send it to me! Your service and customer care were so fabulous! From the restaurant to the security guards to you Lost and Found staff, I received the most wonderful service! Thank you!
-Louise A.
A guest of Wynn Las Vegas - 2/16/2024
Thank you!!!
Very prompt and helpful with my request for granddaughters very special blanket that was forgotten in an early morning departure
-Debbie S.
A guest of Sheraton Vistana Resort Villas - 2/16/2024
Thanks
-Henry H.
A passenger of United Airlines - 2/16/2024
We were absolutely bowled over by the incredible service you provided. My iPad got home before we did!! Thank you.
-Jon J.
A passenger of Celebrity Cruises - 2/15/2024
Ghislaine went above and beyond to return my lost phone!
-Julia M.
A passenger of Amtrak - 2/15/2024
This is a very impressive program and I appreciate so much that my laptop was returned and that the process was very straightforward and easy to navigate. Thank you so much.
-Mark E.
A passenger of Air Canada - 2/15/2024
Thank you and your staff so very much!
-Richard D.
A passenger of American Airlines - 2/15/2024
Thank you very much
-Jackie G.
A guest of Hilton McLean - 2/15/2024
Excellent service!!
-Joanna M.
A passenger of Charlotte Douglas International Airport - 2/15/2024
I never expected to retrieve my iPad, let alone so fast. Thank you very much for your care and retrieval.
-Charles A.
A passenger of United Airlines - 2/15/2024
Thank you for finding and returning my left behind Amazon Fire. I appreciate your efforts.
-Nancy H.
A passenger of United Airlines - 2/15/2024
Hi I’m putting a shout out to all that helped return my wallet to me! You guys rock! What a horrible experience that turned into a great outcome! Thank you Thank you Thank you!! Cheers
-Patricia Paspalis F.
A passenger of WestJet - 2/14/2024
I can’t express impresses how outstanding the hotel staff is, as well as how, absolutely beautiful the hotel is. This will be our hotel when we come to AC and I will recommend your hotel to my friends. Thank you again for finding my bracelet.
Sincerely, Dawn K.
-Dawn K.
A guest of Ocean Casino Resort - 2/14/2024
Thank you!
-Mera C.
A guest of Beau Rivage Resort and Casino - 2/14/2024
Francis at the Sonesta in San Juan was fabulous! So helpful! I so appreciated him going the extra mile for me! Gracias!
-Jennifer G.
A guest of The Royal Sonesta San Juan - 2/13/2024
Very efficient method of reporting a lost item
-Audley M S.
A guest of Embassy Suites Georgetown/Grand Vacations District - 2/13/2024
When I first lost my earbud I never thought I would be able to get it back! That was until my father told me about this website. I thought didn’t think something like it existed!! So I gave it a shot and I was assisted by Rose Lowe and she was very kind to me and helped me through the process of having mu earbud back. This website was really well designed. I’m very pleased. Thank you.
-Laís Lazzarotto B.
A guest of Grand Canyon National Park Lodges - 2/13/2024
100%
-LEESINGH S O.
A passenger of United Airlines - 2/13/2024
The Venetian stay was wonderful and retrieving my lost jacket from the lost and found has been super easy. Thanks so much!
-Mike C.
A guest of Venetian Resort and Expo Lost and Found - 2/13/2024
Thank you for sending my watch. I was very impressed by what an hones and efficient system you have.
-Gene G.
A guest of Hard Rock Hotel & Casino - Atlantic City - 2/12/2024
The lost and found team at CLT was extremely responsive and provided me with all the info. My item is on its way back to me. Great hours, great people. I just wish that there was a service where the item could be brought past security so people in transit like myself don’t have to clear security again (very minor nitpick)
-Om S.
A passenger of Charlotte Douglas International Airport - 2/12/2024
I can't believe you found my laptop so quickly. I had very little faith. You guys did great
-DAVID G.
A passenger of American Airlines - 2/12/2024
Thank you so much for finding the clothes I accidentally left behind. I really appreciate your help with this. I am very grateful.
-Jennie N.
A guest of Big Sky Resort - 2/12/2024
Thank you for the service, everything is ok
-Fábio
A passenger of American Airlines - 2/12/2024
I am SUPER grateful and impressed with the United Lost and Found team. Tim at Washington Dulles handled my request with amazing service and kindness. THANK YOU!
-Jason M.
A passenger of United Airlines - 2/12/2024
Thank you
-Elizabeth R.
A guest of Buena Vista Palace - 2/12/2024
Excellent! Never thought a tiny Passport would be located in such a HUGH airport. Thank you for your assistance..
-Steve K.
A passenger of American Airlines - 2/11/2024
I received my phone shipped. Thank you for your excellent service. I am lucky to be your customer. See you soon
-UWANYILIGIRA Marie C.
A passenger of United Airlines - 2/11/2024
Good job. Love it but a bit expensive. Arrived in good condition
-Doris M.
A passenger of Allegiant Travel - 2/10/2024
I called to report a lost item and was directed to Angelina. She quickly located my lost item and was extremely helpful in getting me reunited with my lost item. Great service and very grateful to all!
-Philip C.
A guest of Agua Caliente Casino Resort Spa - 2/10/2024
My husband left his phone in the back seat pocket on a Hawaiian connecting flight on 1/29, realizing it when we had boarded our next flight. I filed a report with Hawaiian lost and found/chargerback before we even left the Honolulu airport. I added to my report over the next several days when we arrived home with as much information as I could, including a picture of the case he had on the phone. A week later his phone was found and it arrived by FedEx today. Grateful to Hawaiian Airlines and Chargerback for the technology and time to locate and ship the phone to us, and so happy to have retrieved the photo memories of our trip!!
-Annette G.
A passenger of Hawaiian Airlines - 2/10/2024
I received my passport lost, in good condition. Thank you very much.
-Khololwam M.
A passenger of American Airlines - 2/8/2024
Thank you so much! So glad you guys found my phone. I am impressed by the infrastructure and care you've put into lost and found. Well done.
-David D.
A passenger of American Airlines - 2/8/2024
I received my kindle today that I lost during security check at CLT airport. Thank you for being so good about searching for so long. It happened Jan 8 and I honestly thought I would never see it again. Made me so happy to get it back!!
-Rachel S.
A passenger of Charlotte Douglas International Airport - 2/8/2024
Your lost Report ID: 32xxxxxxx.Outstanding and great service. Thank you. TS
-TOM S.
A passenger of United Airlines - 2/8/2024
Thank you so much you guys are awesome my wife is so happy to get her phone back thanks again.
-Paul E M.
A guest of PARK MGM Las Vegas - 2/8/2024
Thanks for finding the lost item!
-Ekaterina Z.
A guest of LUXOR Las Vegas - 2/8/2024
Thank you for getting my iPad back to me!
-Tracy S.
A passenger of United Airlines - 2/8/2024
Received my forgotten bag. Thank you all so much.
-Deborah L P.
A guest of Annapolis Waterfront Hotel - an Autograph Collection - 2/7/2024
Hi - I lost my passport while traveling from Boston to Bozeman on Feb 6 - and I was so stressed out. I am so happy to report that it was located by an American Airlines rep and fed ex’d to my vacation rental within 24 hours of having been lost. Thank you so much !!!!
-Alex J.
A passenger of American Airlines - 2/7/2024
Excellent delivery service. on Saturday 2/3/24, Alaska Airlines advised that FedEx would be shipping my lost item. That day FedEx provided me with a tracking number advising it would ship Monday, 2/5/24. Two days later, 2/7/24, it's arrived! Driver very conscientiously, placed it beside the door the front porch & rang the doorbell as a notice there's a package for me to retrieve. I'm very impressed & send Strong thanks and praise to FedEx and the driver.
-Marilyn B.
A passenger of Alaska Airlines - 2/7/2024
Very impressive handling of long distance lost and found items.
-Terese C.
A guest of Vail Resorts - Seven Springs Mountain Resort - 2/7/2024
Great Service. Thank you
-Joseph H.
A passenger of United Airlines - 2/6/2024
Everyone from Annette in the Admiral Lounge to Tony and Ralf in Lost and found made this a painless recovery process. It was refreshing to see this kind of willingness to be helpful and solve a problem so quickly. Cheers!
-Davis S.
A passenger of American Airlines - 2/6/2024
I can thank American Airlines enough for finding my cell phone that slipped out of my pocket.
-Karma L.
A passenger of American Airlines - 2/6/2024
Thank You So Much for the lost & found shipment returned to our home! Appreciate your time & efforts!!
-bridget S.
A guest of The Wayfarer San Diego - 2/6/2024
EXCELLENT SERVICE, FAST AND RELIABLE. VERY EASY TO USE.
-LUIS MANUEL V.
A passenger of United Airlines - 2/5/2024
Greatly appreciate the fast response to find my lost iPad. Great service
-Mark W.
A passenger of American Airlines - 2/4/2024
Very pleased. Everything went so smoothly and my pearls came today! Awesome!
-Brenda B.
A guest of Hilton Myrtle Beach Resort - 2/4/2024
I have been flying United for more than 50 years. Millions of miles. You are better than ever in all respects. Congratulations!!
-Mark W.
A passenger of United Airlines - 2/3/2024
Thank you SO much for finding my keys. My wife had little faith you would, but I didn't!
-John D. K.
A guest of SoJo Spa Club - 2/2/2024
Thank you!
A passenger of American Airlines - 2/2/2024
I don't know whether to thank Chargerback or Alaska Airlines, but the service is really unbelievable. I'd given up hope that my lost item would be found and returned, but I'm so grateful.
-Gerald F C.
A passenger of Alaska Airlines - 2/1/2024
What a thrill! I am saved much aggravation and costs. Thank you -Thank you!
-Anthony P.
A passenger of United Airlines - 2/1/2024
Thank you so much for the safe return of my iPad!! With sincere gratitude and deep appreciation--Steve Wright
-Steven W.
A passenger of Alaska Airlines - 2/1/2024
I am surprised by the great service provided by United's Lost and Found Dept. Thank you.
-Cyril S.
A passenger of United Airlines - 1/31/2024
Thank you! Thank you! Thank you!
-Nicole R.
A guest of Great Wolf Lodge Kansas City KS - 1/30/2024
Aimsley was incredible kind and helpful in locating my lost cell phone. I'm very grateful for her amazing customer service. Thank you! Elizabeth
-elizabeth P.
A passenger of American Airlines - 1/30/2024
My boss left his jacket on one of your flights and we were very frustrated that we couldn't connect with a live person to discuss the problem, but I filled out the lost and found form and received his jacket less than a week later. Kudos and thanks to your system and team!
-Denise F.
A passenger of United Airlines - 1/30/2024
Great, had a good check, thorough my own fault I left stuff behind. They were very helpful to get my stuff back. Thank You.
-Michael S.
A passenger of Charlotte Douglas International Airport - 1/29/2024
Thank you to your kind staff for assisting in finding the item and getting it returned! The staff was so kind and helpful and special thanks to those at the restaurant!
-Emily L K.
A guest of Universal Orlando Resort - 1/27/2024
Great job returning our valuables, Chargerback and the Mystic Dunes handled our problems with such class and ease for us. Thank You
-Joe S.
A guest of Mystic Dunes Resort and Golf Club - HGV - 1/27/2024
You guys are total lifesavers. You found my wedding ring and I cannot thank you enough!
-Neil Allan A.
A guest of Venetian Resort and Expo Lost and Found - 1/27/2024
I am thrilled and impressed with this process. Kudos to you and United Airlines! Thank you very much!
-Martha B.
A passenger of United Airlines - 1/26/2024
Connie from Lost and Found office was amazing, went extra mile to help me with lost cell phone. I am extremely satisfied with the service she provided.
-Julia V T.
A passenger of American Airlines - 1/26/2024
Thanks for finding it!
-JAMILA
A passenger of American Airlines - 1/25/2024
Thank you very much for returning my iPad that was left on an AA flight. I never would have thought I’d get it back. I am impressed by the diligence and integrity of your lost and found team.
-Greg M.
A passenger of American Airlines - 1/25/2024
Great work
-Jalil R.
A passenger of American Airlines - 1/25/2024
This was way easier than I anticipated (dreaded). Thank you so much for your help! Laura
-Laura B.
A passenger of Jacksonville Aviation Authority - 1/25/2024
My package arrived yesterday. Thank you so much for this simple and easy way to get my chargers back!
-Jim M.
A guest of Hampton Inn and Suites Exeter - Island Hospitality - 1/25/2024
Easy to use and quick response A+++
-Allan W.
A passenger of WestJet - 1/24/2024
SO happy to get my iPad back! Thought it was gone forever! Thank you, thank you, thank you!!!!
-Gennie L.
A passenger of American Airlines - 1/24/2024
Package arrived with all the items and the check.
Thank you for your assistance in this matter. We appreciate your timeliness.
Have a Blessed day.
Alan
-Alan R. W.
A guest of Beau Rivage Resort and Casino - 1/24/2024
Thank you so much! this process was easy peasy, staff went above and beyond.
-Dawn Hilliard L.
A passenger of Spokane International Airport - 1/24/2024
Thank you, so much !!!!
-Ed G.
A passenger of Amtrak - 1/24/2024
Thank you so much. I was just going to get on your website and check for this.
-Jerry S.
A passenger of United Airlines - 1/24/2024
Thank you so much! We love the Westin!
-Michael D.
A guest of The Westin Princeville Ocean Resort Villas - 1/23/2024
Hello. Your lost and found retrieval system is excellent. I manage a hotel in Seattle and would love a contact at the company who provides this service, if you are willing to share. Thank you.
-Howard C.
A guest of Fontainebleau Las Vegas - 1/23/2024
thank you so much for your information, this make me happy to know that my passport is arriving
Thank you United Airlines
Mercedes P.
-mercedes P.
A passenger of United Airlines - 1/23/2024
Thank you so much for finding my deceased son’s “dog tag”
-Patricia A.
A passenger of Carnival Cruise Line - 1/23/2024
I was really impressed with the ease of use filing a lost item claim through the AA app - the amount of information I was able to enter regarding the item, how quickly I was notified it was located, and the ease of use getting a shipping label paid for to be returned to me.
-Lindsay F.
A passenger of American Airlines - 1/22/2024
Please send it back by air.
I hope it to be returned by the fastest means of transportation.
I really appliciate your quick response for returning it.
-Mitsuru T.
A passenger of United Airlines - 1/22/2024
Aneta at United Baggage was amazing!
-Maria C.
A passenger of United Airlines - 1/21/2024
Thank you for your help in finding my Cell Phone. I greatly appreciate your work.
-ELIZABETH COLLINS E.
A passenger of American Airlines - 1/21/2024
I was very fortunate that another passenger found my computer and turned it in. The American Airline staff was very helpful and friendly. The process for filling out the loss form
and arranging retrieval was streamline and efficient. I was very pleasantly surprised and appreciative how well this process functions. Thank you.
-Claire C.
A passenger of American Airlines - 1/20/2024
That is amazingly good news. Many thanks. I’ll let you know when it arrived.
-Annette B.
A passenger of American Airlines - 1/20/2024
I’m so impressed with the customer service provided by your team. Thank you for reminding me that most people are good.
-Craig B.
A passenger of American Airlines - 1/19/2024
Thank you so much for finding my iPad. Process was easy and got constant communication while they were looking for my missing item.
-Stephanie V.
A passenger of Louis Armstrong New Orleans International Airport - 1/19/2024
I received my laptop within 2 weeks of leaving it on the plane. I'm very grateful that it was found and returned. I want to thank you for your efforts.
-Gretchen
A passenger of United Airlines - 1/18/2024
Thank you so so much!!! This was a super efficient and easy seamless process. Im shocked haha. I really really appreciate it. Great job all around. THANK YOU!!!!!!
-Sara K W.
A passenger of JFK Terminal 4 Lost and Found by Smarte Carte Inc. - 1/18/2024
Thank you so very much for finding my jacket! I confess I am absolutely astonished that it didn't just vanish forever. So, way to go!
-Lenore O.
A passenger of American Airlines - 1/18/2024
I will be traveling American more, this is great, truly responsible
-Arlenys B.
A passenger of American Airlines - 1/18/2024
Great job finding my wife's license!
-Burt G.
A passenger of American Airlines - 1/18/2024
Very grateful, because I was able to recover my belongings. The process was very easy from report to delivery. They were very responsible with my things, everything was in perfect condition. They work very well, congratulations.
-Marlin P.
A passenger of Charlotte Douglas International Airport - 1/17/2024
Thank you so much for your help in getting this key fob that was accidentally left on board the Liberty safely returned!!! It is very much appreciated!
-Darren N.
A passenger of Carnival Cruise Line - 1/16/2024
Thank you so much for finding and returning my items! You are awesome!
-Erika O.
A guest of Embassy Suites - Kingston Resorts - 1/16/2024
Thanks…can’t wait to see my package!!
-CHARLES M.
A passenger of Carnival Cruise Line - 1/13/2024
Thank you for all your help. Retrieving my iPad. It was delivered this afternoon.
-Penny D.
A passenger of United Airlines - 1/12/2024
Your three employees who helped me with this were amazing customer experience ambassadors. I had called 7 times, had accidental hang-ups, couldn't reach the right person and had emailed with no response. As soon as Bartholomew heard my situation, he sprung into action and engaged Vladimir (and I believe Tony). Vladamir responded to me immediately and put steps in action to determine if the item I lost could be found. It was and in less than 12 hours, it was on route back to me. They went above and beyond to help me and I am grateful. Please thank them!
-KIM L.
A guest of Hilton Miami Airport - 1/12/2024
Wow and huge thank you. My daughter lost her item back in November and your process was easy to report, you updated me frequently and a huge surprise when I got an email you found the item and found us.. incredible. Getting it back was super easy and within 2 days it went from notify you found it to my door step. I can’t thank you enough, your systems or the people who do the sorting and matching…. Hugely grateful. Always and United fan and loyal flier (even when not direct) and will continue to be.
A passenger of United Airlines - 1/12/2024
The woman who helped me here locally at Indy United was just so kind and had such above and beyond service I had to do a shoutout. Her name is Kelly and whatever she’s making, please give this woman a raise. She’s a customers service rockstar.
-kristina C.
A passenger of United Airlines - 1/12/2024
Thank you for your services
“my brother got his wallet back and he’s happy.”
-Lou Ella L.
A passenger of Amtrak - 1/12/2024
very pleased to have united find and return lost item without much delay.
-Judi D.
A passenger of United Airlines - 1/12/2024
I recen tly lost my phone at DFW. I never expected to see it again, but it was returned to me today after I contacted lost and found at DFW. I'm very grateful and impressed with your quick response. Thank you very much!
-Robert F.
A passenger of American Airlines - 1/11/2024
Thanks for finding and sending this to me.
-Steve C.
A passenger of United Airlines - 1/11/2024
I was very happy and impressed at the way my lost item request was handled and returned to me. There was no hassle, a system was in place and it came back to me quickly. Thank you and your team in the Admiral's Club Concorse C CLT Airport for caring to get my iPad back to me.
-Linda V.
A passenger of American Airlines - 1/11/2024
I received my item and am so grateful that I got it back as it holds sentimental value.
-Jean E K.
A guest of South Point Casino - 1/11/2024
Excellent Job, Thanks
-AMILCAR L.
A passenger of American Airlines - 1/11/2024
Thank you very much.
-Janet H.
A guest of Palm Canyon Resorts (Diamond Resorts) - 1/10/2024
To Whom It May Concern
I appreciate for your service in lost and found. These items were very valuable to me, and I cannot thank you enough for you to ship them back to me in Tokyo. Thank you again!!
Best Regards,
Takema S
-takema S.
A guest of Yosemite Hospitality | Aramark Lost & Found - 1/10/2024
Wow! lWe really appreciate your help in recovering our Ipad. We had no idea we actually would get it back -- certainly not this fast.
-Nancy P W.
A passenger of United Airlines - 1/10/2024
Was really not sure if it was worth the time to make a order out to you folks...attendant made it sound like it a lost cause..thank you for the integrity and help ti all concerned.
-Marc U.
A passenger of Amtrak - 1/10/2024
I wanted to thank you for finding my lost bag and having it returned to me. I was wondering if you knew how it ended up in Florida? It was last seen in Italy.
Thanks again!!!
-Joseph P.
A passenger of Celebrity Cruises - 1/9/2024
Thank you so much for returning my necklace, please let me know how I can send a reward for the person that found it
-Randy E.
A guest of Bellagio - 1/9/2024
Great service I lived how you keep me up to date on how things were going.
-Sandra R.
A passenger of Royal Caribbean International - 1/9/2024
Qualify service is highly appreciated
-Sung
A guest of Venetian Resort and Expo Lost and Found - 1/9/2024
Thank you for such prompt service. I really appreciate this.
-Jenny L F.
A guest of Embassy Suites Murfreesboro - 1/8/2024
So thankful my lost item was returned
-Kate M.
A passenger of American Airlines - 1/8/2024
Thanks very much for this service.
-Robert C.
A guest of Hilton San Francisco - 1/7/2024
Received thanks Crissy was amazing ya'll need to give her a raise!!! Sincerely SWV
-Shinette W.
A guest of Beau Rivage Resort and Casino - 1/7/2024
Thank you so much for returning my lost passport
-Lizzie M.
A passenger of American Airlines - 1/7/2024
So helpful thank you!!!!!!
-Hannah B.
A passenger of American Airlines - 1/7/2024
From my wife Rochelle and I we want to thank the staff, from security at the front desk to the house keeper who cleaned our room to management at house keeping thank you all for helping us get back my partial dentures left in rm# xxxx4 on January 4, 2024. Everyone was professional and took time to answer our phone calls with action. Thanks from City Council President of xxxx, xxxx Ohio.
-Avery M J.
A guest of LUXOR Las Vegas - 1/6/2024
Thank you very much, I received my shipment, very important for me.
-Ricardo Z.
A passenger of Alaska Airlines - 1/6/2024
A HUGE thank you for finding my daughter’s stuffed monkey!!! I really appreciate the call and attention. I am so thankful for you.
-Collette T.
A passenger of Southwest Florida International Airport - 1/5/2024
Chargeback is easy to use and I would like to thank El Dorado casino for the return of my iPad
-Robert I.
A guest of Eldorado Hotel Casino ATTN: SECURITY L&F - 1/5/2024
Thank you for such a smooth and easy process to recover my left behind items. I’m very happy to soon be reunited with my jacket and scarf.
-Kristin C.
A guest of Hilton Grand Vacations Club The Elara - 1/5/2024
Lost Report ID: xxxxxx. Thank you so much for finding and sending back my bagolini purse and contents! The sticker “They took care of me. But I’m glad to be home” is so CUTE !!
-Sue H.
A passenger of Alaska Airlines - 1/5/2024
Sincere thanks for all you’ve done!! T. Heller
-Teresa H.
A passenger of United Airlines - 1/5/2024
Thanks!
-CHARLES M.
A passenger of Carnival Cruise Line - 1/5/2024
My bag was found instantly. The response time of finding my bag, responding to my submission and then shipping my bag was in a matter of a day. Super happy with how I was treated.
-Joel D.
A passenger of JFK Terminal 4 Lost and Found by Smarte Carte Inc. - 1/5/2024
Housekeeping was very helpful and knowledgeable
-William C.
A guest of South Point Casino - 1/5/2024
Thanks You soo much Ford your help :)
-Brenda T.
A guest of Excalibur Hotel and Casino - 1/5/2024
I have received lost bag Thank you for such promptness and I thank very much the person that found it! I really didn’t think I would get it back! Already unpacked and put away! You are the best!
-Sheila Brunsch and Heidi V.
A passenger of Celebrity Cruises - 1/5/2024
Graciasssss
-Adriana C.
A guest of Paris Las Vegas - 1/4/2024
Fabulous! My coat is being returned! I’m speechless really. Thank you! Outstanding job!
Well done!
-Sharlene T.
A passenger of Air Canada - 1/4/2024
Thank you so much for locating my phone! I look forward to receiving it.
-Becky N.
A passenger of American Airlines - 1/3/2024
We loved the profesional acttitude from american airlines to help us our valuate passports. Thanks so much!
-Sebastián P.
A passenger of American Airlines - 1/3/2024
a recommender pour le service et personnelles de Air /Canada merci pour le renvoi retrouve auditif
-gilles D.
A passenger of Air Canada - 1/3/2024
You have the most amazing staff! They found my lost item and it is being sent to me so quickly! I am so impressed, please let the person who found and returned it that I so appreciate them!! They are truly an angel!
-Denise S.
A guest of Holiday Inn Club Vacations Apple Mountain Resort - 1/3/2024
Súper service
-Mariola G.
A passenger of Celebrity Cruises - 1/1/2024
We received the Ereader that was left in the room
Thank you very much.
-Guerrero
A guest of Embassy Suites Hotel on the Monterey Bay - 1/1/2024
Prompt service and delivery
-Leander R.
A guest of Bennington Properties - LLC - 12/31/2023
Thank you so much for finding my vest and getting it sent out for me.
-Cheri G.
A guest of Home2 Suites Miramar Ft. Lauderdale - 12/30/2023
Thank you so much for getting our 'forgotten' items returned to us. Person I spoke with regarding how to go about the lost and found process was very nice and very helpful.
-Kathy M.
A guest of LUXOR Las Vegas - 12/30/2023
Thank you for your quality service which was timely, personable and thorough! We appreciated your assistance and attention to detail. Very happy for the outcome in returning our lost item intact.
-Chloe C.
A passenger of Tampa International Airport - 12/30/2023
Delighted the card was found so quickly! Thank you!!!
-Judy W.
A passenger of United Airlines - 12/29/2023
The service was amazing! Immediate response, immediate service, and my lost item is already on its way to me being shipped. So thankful and grateful.
-eva D.
A passenger of Aéroport de Montréal-Trudeau - Opsis services aéroportuaires - 12/29/2023
Connie was incredible! She was so helpful, accommodating and persistent, going above and beyond to help me! I'm so very grateful to her, who was outstanding and exemplifies a rare customer service representative which is very hard to come by these days. Thank you Connie!!!
-Anne F.
A passenger of American Airlines - 12/28/2023
Thank you United Airlines and Chargerback for prompt service.We lost our phone on Monday.On Tuesday, we got the email that it was located. And it is ready to be shipped to us. Thanks again. We really appreciate that.
-Archana J.
A passenger of United Airlines - 12/27/2023
You answereded every question I asked in a timely manner. I would recommend to take photos of the lost and found item and share them with the owner.
-René
A passenger of American Airlines - 12/27/2023
Thank you for finding my bag!
-NATASHA H.
A passenger of American Airlines - 12/27/2023
Excellent service en tout point, efficace, extrême courtoise, communication facile via email et téléphone, bravo !
-ERIC
A passenger of Aéroport de Montréal-Trudeau - Opsis services aéroportuaires - 12/27/2023
The real hero was the person at the Norfolk station, who had my bag and made it a point to quickly package it to get it to FedEx in time for tonight‘s pick up!
-Jennifer L.
A passenger of Amtrak - 12/26/2023
AMAZING JOB! You were able to locate and return my item unbelievably fast! Thank you so so much!
-Gina W.
A passenger of American Airlines - 12/26/2023
I got your tracking number...Thanks a lot
Awaiting for deliveries
-Louis Gilbert B.
A passenger of Aéroport de Montréal-Trudeau - Opsis services aéroportuaires - 12/26/2023
Thank you! Received back in perfect condition. Really appreciate and impressed with the service from you and Alaska. 10/10!
-Mark W.
A passenger of Alaska Airlines - 12/23/2023
The lady I spoke with in Charlotte was very helpful and kind! Merry Christmas to you!
-Leah J. L.
A passenger of American Airlines - 12/22/2023
My lost Kobo ereader arrived back at my home yesterday in perfect shape . I am so thankful for and impressed by the United Lost-and-found service !! Thank you so much !
-Debra B.
A passenger of United Airlines - 12/22/2023
You’re guys are the best !!!!!
-Cristian M.
A guest of Great Wolf Lodge Pocono Mountains PA - 12/22/2023
Thank you so much for finding my phone! Much appreciated!
-Cathy M.
A passenger of Air Canada - 12/19/2023
Our package was delivered this morning. Thank you for your help
-Karen R D.
A guest of Dollywood DreamMore Resort & Spa - 12/19/2023
Excellent! I though my keys and FOB were never to be seen again.
-Tracy B.
A guest of Universal Orlando Resort - 12/18/2023
Fantastic Job !!
After a monrh I thought we would never see our key fob again. Rhank you!!
-J PATRICK C.
A passenger of Carnival Cruise Line - 12/17/2023
Thanks for your excellent service
-Don H.
A guest of Beau Rivage Resort and Casino - 12/17/2023
thank you
-Paul C C.
A passenger of American Airlines - 12/16/2023
Thank you soooo much!! You have been very helpful
-GERALD S.
A passenger of American Airlines - 12/16/2023
Great service!
-Laurie E.
A passenger of American Airlines - 12/16/2023
I have lost things on other airlines and I have never had a response this quick or clear. well done.
-dan A.
A passenger of Alaska Airlines - 12/15/2023
Merry Christmas! Just a thank you note for the expedited return of my rings. I received them today.
-Brenda W.
A guest of Liberty Place by Hilton Club - 12/15/2023
thank you thank you. Received my lost items today.Thank you
-Barbara S.
A passenger of Princess Cruise Lines Ltd - 12/14/2023
Thanks for finding my sports jacket. It’s great to know that American Airlines has a system for lost items and it works.
-Klingman R.
A passenger of American Airlines - 12/13/2023
Thank you sooooo much
-brian E.
A passenger of WestJet - 12/13/2023
Thank you so much for helping me. Do you know who turned in my phone? I'd like to thank them as well.
-Edward W H.
A passenger of American Airlines - 12/13/2023
Thank you so much for making it so easy to get my lost Kindle Paperwhite back!
-Samantha D.
A passenger of American Airlines - 12/12/2023
You guys are the best! Thank you for all the excellent follow up and follow through!!!
-david K.
A passenger of American Airlines - 12/12/2023
Thank you so much for all of you that were involved in getting my cell phone home to me. You were all so kind along the way and it indeed made it back to me on Thursday. Someone was kind enough to power it off and I even had a charge when I had not had the phone for 4 days. Thank you again, it means the world to have the phone back. It is a relic that no one would want but me! Happy holidays! You are the best!
-Darolyn O.
A passenger of Austin-Bergstrom International Airport Lost & Found - 12/12/2023
Thanks
-Ethmane N.
A passenger of American Airlines - 12/11/2023
muchas gracias, siempre confié en ustedes, pronto regresaré a viajar con ustedes
-Lydia Lizbeth Escartin L.
A passenger of Celebrity Cruises - 12/11/2023
Thanks for the speedy service.
-Christopher C.
A guest of Westgate Branson Woods Resorts - 12/11/2023
AMAZING!
YOu guys found a lost flute and got it back to a very upset kid.
THANKS!
-Randy F.
A passenger of United Airlines - 12/9/2023
Thank you so much to Jorge? Who found the machine and found my address and cell number. I was very impressed with him. I’m not sure of his name but he is from. Vietnam? Kudos to him
-James D.
A passenger of Air Canada - 12/9/2023
Wow. Excellent service.
Thank you.
-Kathy R.
A passenger of Air Canada - 12/9/2023
I was very pleased from the beginning when you found my lost item and giving me the option of mailing it back to me. I couldn’t have been more pleased. Thank you
-David K.
A guest of Seminole Hard Rock Tampa - 12/8/2023
Lost Items were returned. This was very much appreciated as it saved me lots of hassle. Thank you Air Canada and Chargerback!
-Tony
A passenger of Air Canada - 12/8/2023
My passport received in good condition today. I have to thank lost &found office, two Japanese students who found and returned. Also, very proud of Hawaii culture community giving best treatment to tourists. My Best Wishes to all.
-Michael H.
A guest of Polynesian Cultural Center - 12/8/2023
I am highly grateful to Universal Adventure Park and your team for locating my glasses and sending them to me. Merry christmas to everyone and I hope to enjoy all the attractions next time. Best regards
-Enrique B.
A guest of Universal Orlando Resort - 12/7/2023
I am impressed by how well organized and responsive is Chargerback!
Thank you!
-George D.
A passenger of United Airlines - 12/7/2023
Thank You for the Fast service and locating my IPad
-RENEE C.
A passenger of United Airlines - 12/7/2023
This was by far the best experience I’ve ever had with a hotel, lost, and found! Five stars
-Anna G.
A guest of Venetian Resort and Expo Lost and Found - 12/7/2023
So grateful!!! Thank uou
-Susan F.
A passenger of American Airlines - 12/6/2023
So thankful for your lost and found team! To be honest I had given up on my list item thinking that no one would even care to follow up on it! But the lost and found team proved me wrong! They do care and is always on top of it! Much kudos to your team!!
-marie D.
A passenger of American Airlines - 12/6/2023
Excellent job! Thank you very much!
-Kevin V.
A passenger of American Airlines - 12/6/2023
Thank You so much for locationg this plastic folder! It is very important to us! United Airlines has our business now and into the future! Your efforts are REALLY ABOVE AND BEYOND!
-donetta mae L.
A passenger of United Airlines - 12/6/2023
Thank you so very much for finding my pillow & for sending it back. Merry Christmas!
-Dawn Grunow L.
A guest of Yosemite Hospitality | Aramark Lost & Found - 12/6/2023
Thank you very much for finding and sending back my coffee maker which arrived today. It is much appreciated.
It is a shame that you could not have given some feedback earlier about a timescale of when you might be able to look for it as it felt as if nothing was happening.
But thank you for finding it and sending it back.
Ian
-Ian H.
A guest of HGV at Craigendarroch - 12/5/2023
You have done a fantastic job of dealing with my lost item
-Bruce P.
A passenger of American Airlines - 12/5/2023
I am exceedingly impressed with how quickly you located my lost item and responded. This process was quick, easy and efficient. Thanks to the staff and your prompt action and reply. Outstanding!
-John R.
A passenger of Spokane International Airport - 12/5/2023
Thank you so much for returning my phone!!!
-Carl P M.
A passenger of American Airlines - 12/5/2023
Excellent!
-Karen K.
A passenger of American Airlines - 12/4/2023
Great job and service by your staff to find my glasses and return them! They were speedy and gave me quick communication that they were there! Truly awesome service!!!!
-Karen Neview/Carol P.
A guest of Holiday Inn Club Vacations Ozark Mountain Resort - 12/4/2023
You guys are fabulous, found my Ipad and shipping it in a timely manner. You are representing the United customer promise. i'm a passenger and an investor in th ecompany.
-Stephen
A passenger of United Airlines - 12/3/2023
I am thrilled that you retrieved my iPad! Thank you so much!
-Tema P.
A passenger of United Airlines - 12/3/2023
Re: Report 29169950. I have hearty yet long overdue thanks from July 13-16, 2023 (room 722). I left some brand new Vince Camuto dress sandals in my room and I'm SURE they were turned into lost and found by the housekeeper and I want her to get her kudos for her role in reuniting me with them. I really, really appreciated that my sleepy packing and negligence in packing these new shoes didn't mean I'd lost them forever.
It was also quite impressed with the straightforward and streamline process Venetian has in place for retrieval of lost and found items. A couple days after I returned home I called the hotel and the sandals had already been logged. They were sent to me and the whole process probably took less than a week. Kudos to all, but especially the honest and hard working housekeepers from my room.
-Carolyn W.
A guest of Venetian Resort and Expo Lost and Found - 12/2/2023
Truly appreciate the efforts put forth to retrieve the item I inadvertently let on board when deplaning in Phoenix to make an AA connection to Hawaii in just 10 minutes. Thanks to all involved.
-Fred L.
A passenger of American Airlines - 12/2/2023
Your team is amazing
-Paul M.
A passenger of Air Canada - 12/1/2023
I have to say, I love your hotel & now even more. I forgot my brother & nieces passports in my room 1019. When I called & spoke to Diane Reys in lost & found, she said house keeping had turned them in. She immediately started working on delivery. I received them the next morning. I greatly appreciate Diane so much. I’m lost for words. At this time & age I honestly didn’t expect this kindness. I will only stay at Golden Nugget & will recommended to everybody. I don’t remember the lady in house keeping name, but next time I go I will find her & reward her. Please give these ladies a big recognition, they deserve it.
-Teresa M.
A guest of Golden Nugget Las Vegas Security L&F - 11/30/2023
Thanks for tracking and returning my iPad, I truly appreciate it!
-Sudhir S.
A passenger of American Airlines - 11/30/2023
I am very happy with the procedure to get my lost item shipped back to me. Thank you.
-Carol A S.
A guest of Hilton Waikoloa Village - 11/30/2023
I love to go American air thanks for your help.
-Harold C.
A passenger of American Airlines - 11/30/2023
Losing my work phone has been so stressful, especially coming back to work after a holiday break, but you guys have made it so easy to track my item and ship it back! I am eternally grateful!
-Magida C.
A passenger of American Airlines - 11/30/2023
I would like to thank everyone in the process of me being returned my laptop, and the items that were in the bag. This was a great chance for me to express my appreciation, and I thank you very much for allowing this situation, which was very bad for me to be how to have a, very good outcome. Thank you very much.
Reno Bartholomew
-Reno B.
A guest of Harrahs Resort Southern California - 11/29/2023
Thank you! This was very efficient! Sara
-Sara S.
A guest of Green Valley Ranch Resort and Casino - 11/28/2023
Wallet has been found and is being shipped back to me. Thank you for the follow up
-Suzanne S.
A passenger of American Airlines - 11/28/2023
I’m very pleased you found my case. I appreciate all your efforts to return it to me. I honestly figured my bag was lost forever. Thank you! Carl Lefevre
-Carl L.
A passenger of United Airlines - 11/27/2023
Super quick way to retrieve a lost item. Thank you for being so quick.
-Sharon Z.
A guest of Holiday Inn Club Vacations at Orange Lake Resort - 11/27/2023
Great customer service by AA always the best airline in the sky !!
-R A Klemmt
A passenger of American Airlines - 11/26/2023
Very good service. Thank you.
-Bruce Harrison B.
A guest of Holiday Inn Chateau LeMoyne - 11/25/2023
I’m thrilled you found my Kindle and will return it. Honestly, I debated about filing a report thinking I’d never see it again. Thank you so much!
-Rebecca G.
A passenger of American Airlines - 11/24/2023
Received my lost property quickly and efficiently. With everything intact. Really happy with the service
-Abdulsalam B.
A passenger of Aéroport de Montréal-Trudeau - Opsis services aéroportuaires - 11/24/2023
You all are fantastic!! So grateful for Cowitz and the lightening fast return Have a great holiday season all. See you again soon. Jeanne K
-Jeanne H K.
A passenger of Amtrak - 11/23/2023
I just wanted to say THANK YOU! I left my favourite jacket on the plane with my house keys in the pocket, and I got it all back. I really appreciate, and the whole process was painless. Thank you so much!
-Jan C.
A passenger of United Airlines - 11/23/2023
I received my lost charger in few days. Thank you very much!
-Sing Kin S.
A guest of Best Western Premier Grand Canyon Squire Inn - 11/22/2023
Thank You very much, delivered early, intact.
-Cindy M.
A passenger of Air Canada - 11/22/2023
Thank you very much
-William f haring J.
A passenger of American Airlines - 11/22/2023
Thank you very much Celebrity family. From the
bottom of my heart!
-Benjamin A.
A passenger of Celebrity Cruises - 11/21/2023
Chargerback is a great platform to interact with in conjunction with the American Airlines mobile app. The Lost and Found experience was very smooth, transparent and ultimately successful in my particular case. Thank you!
-Suzanne M.
A passenger of American Airlines - 11/20/2023
Wonderful service from United and Fedex
-Jean V.
A passenger of United Airlines - 11/20/2023
...effecient system.
-James Z.
A passenger of Alaska Airlines - 11/20/2023
I just want to say how appreciative I am that my jacket was found and returned to me. Thank you for the recovery and speedy handling!
-Cory
A passenger of United Airlines - 11/18/2023
I am so grateful you followed through in finding my Ipad. .Thank you so much.
-Charlene S.
A passenger of American Airlines - 11/18/2023
A fantastic job of customer service. Not only finding my computer, but tracking me down and calling me and then the fed ex home to me? Applause applause. And Terrell was a compassionate gentleman and incredibly helpful while remaining empathetic. He’s going places. Give that man a promotion and a raise!
Much thanks to him for his kindness and service.
-Martin K.
A passenger of American Airlines - 11/17/2023
Thank you so much for recovering and returning the items which I left in Room 3xx. I greatly appreciate your prompt response. JoAnn
-JoAnn K.
A guest of Pelican Grand Beach Resort - 11/17/2023
Thank you so much for retrieving this lost item. We appreciate your actions and getting it back to us.
-Ricki M.
A passenger of American Airlines - 11/17/2023
Package received!! I want to thank you so much for mailing my wallet back to me. And a very heartfelt and appreciative thank you to the person who found and returned it to the front desk. Your honesty and, caring is to be commended.
Your process for reporting lost items is very user friendly and it works!! I appreciate very much the communication as it let me know the progress. So glad it was at your facility that we stayed in.
Sincerely appreciate your service - it was the best birthday present!
Thank you, thank you, thank you!
God bless you all!
-Claudia D.
A guest of Alexis Park All Suites Resort - 11/17/2023
I want to give a big Thank You to Adi for going way beyond her way to help out today. Her customer service was outstanding. Vielen Dank!!!!
-Brigitte D.
A guest of Excalibur Hotel and Casino - 11/17/2023
I was surprised that my missing phone was found and how quickly the people at American Airlines responded was well as how friendly and effective.
-John H.
A passenger of American Airlines - 11/16/2023
Thank you so much for locating my missing garment bag in such quick order. I had great communication and service from Olivia Amardi
-Bob B.
A passenger of United Airlines - 11/15/2023
Excellent service,a very nice hotel with monorail access ,which connect you to six station to
-Antonio
A guest of Sahara Las Vegas - 11/15/2023
You guys are amazing. I cannot believe that you found my lost item. I could not be more pleased with your excellent customer service. You have won a fan for life.
-Bruce S.
A passenger of American Airlines - 11/15/2023
I would like to thank the entire staff who was involved in helping get my phone back. Preston, another lovely woman who worked the front desk and Officer Apdullahi who carefully wrapped and shipped my phone back to me.
it was a pleasure staying at Charlotte Uptown, and I look forward to recommending it to friends visiting Charlotte in the future.
Happy Thanksgiving,
-Evan P.
A guest of Hilton Charlotte Uptown - 11/15/2023
Amazing service, great help by John in security. Thank you!
-John F.
A guest of Ocean Casino Resort - 11/14/2023
You Lost and Found crew had my laptop found and shipped to me less that 24 hours after I lost it and within hours of my reporting it. Amazing customer service!
-Andrea
A passenger of United Airlines - 11/14/2023
You are the best. I prefer to talk to a live person, however, your live person somewhere found my wallet. Please tell them they are blessed beyond their knowledge and will receive a huge intake of love and abundance
-Randy D.
A passenger of American Airlines - 11/14/2023
Thanks! Will I ever find out where you found the computer?
-Ruth C.
A passenger of American Airlines - 11/14/2023
I am so deeply grateful for your prompt help and assistance. Restored my faith in people!
-Adrian P.
A passenger of American Airlines - 11/13/2023
I am super happy that the staff at Mount Airy Resort & casino is honest. I left a few items behind when leaving the resort in my room and housekeeping was honest to turn the items in and me be able to receive them back. Shout out to Myra in housekeeping for all the help and patience she had with me!!!!
-Tina K.
A guest of Mount Airy Casino Resort - 11/13/2023
Thank you very much! I forgot my medication in the room, and very pleased that you have this service intact for someone like me.
Thank you, appreciate...!
Paulina O.
-Paulina O.
A guest of Venetian Resort and Expo Lost and Found - 11/13/2023
I am a global services member. Miley from iad (dulles) airport was exceptional pleasant and helpful. Top 1 percent service. Maggie lipani was also helpful.
Tie Fis
Miley
-reggie A.
A passenger of United Airlines - 11/12/2023
Excellent customer service customer service lady was very patient with my call and my struggles of having correct file form submitted. She went above and Beyond to make sure my submission was completed successfully.
-Norma R.
A passenger of Alaska Airlines - 11/12/2023
My items arrived today, thank you!
-Deb
A guest of Hampton Inn Eufaula - 11/11/2023
Wow! So impressed that my Kindle was found and returned to me. Kudos to you!!!!
-Charlene R.
A passenger of American Airlines - 11/10/2023
Excellent customer service, prompt response. Thank you so much. /ead
-Edward A D.
A guest of Buena Vista Palace - 11/10/2023
Thank you very much for calling and finding my phone it is greatly appreciated
-Betty J.
A passenger of United Airlines - 11/10/2023
Thanks for finding my wallet! I really appreciate it.
-Frederick C.
A passenger of American Airlines - 11/9/2023
I was impressed with the quick shipment as well as the handling of the lost item from being found right up to being delivered only 3 days after my request for delivery and payment. Great job all around.
-Janna B.
A passenger of United Airlines - 11/9/2023
I am so grateful to Arvin who helped me find my item and promptly got back to me with the great news my item was found. I’m beyond thankful. Wendy H.
-wendy H.
A guest of Bellagio - 11/9/2023
Your representative, Shannon, was outstanding. She found my coat and was very helpful. She's an outstanding employee and American Airlines is lucky to have her. Sincerely, Thanks, Peter H.
-Peter H.
A passenger of American Airlines - 11/9/2023
Thank you AA. The manager I talked to on Tuesday night when I came back in was so kind and helpful. The people at the phone number he gave me to call to check if my purse had been turned were also very kind and helpful. Then receiving the email from AA that my purse had been found was wonderful. I can’t thank you enough.
-Terri L H.
A passenger of American Airlines - 11/9/2023
I got my laptop. Many thanks!
-Nancy
A passenger of American Airlines - 11/9/2023
Thank you so much for finding my daughter’s stuffed toy. She says she has her best friend back. Thank you!
-Joel G.
A guest of Liki Tiki Village Resort - 11/9/2023
Hello - Thank you soooooo much for everything. The Tampa experience is the best experience I never had in public place . Everyone was motivated to help me get my work computer back. Thank you everyone for your help . You guys are AWESOME.
-Reynold E.
A passenger of Tampa International Airport - 11/9/2023
Great process and I appreciate the tracking email. Thank you so much!!
-Barbara N.
A guest of Omni PGA Frisco - 11/8/2023
Couldn’t be happier with the service!
Receptionist Kayla (spelling) was very kind, helpful and prompt. Solved my problem quickly.
-Mike M.
A guest of Omni PGA Frisco - 11/8/2023
Prompt & efficient, super pleased at the finding of my IPad!!! And, the sweet lady who handled my case was super sweet! Job well done!!!!
-Shelby B.
A passenger of Charlotte Douglas International Airport - 11/7/2023
I am so sorry that I did not remember the gentleman‘s name who called me only a short time after I put in my request regarding a loss. He was so efficient, and Genuine .You could tell that he takes his job seriously in an effort to return lost items to Travelers.kudos to him. thank you
-Kathleen N.
A passenger of Jacksonville Aviation Authority - 11/7/2023
Thanks for everything!!
-John H.
A passenger of Amtrak - 11/7/2023
Received item. Thank you so much. Glad I called
-Stella P.
A guest of South Point Casino - 11/7/2023
Forever grateful to whomever returned my iPad.
-Lorianne M.
A passenger of Amtrak - 11/5/2023
Thank you so much! I haven’t backed up that device and there are a lot of memorable photos.
-JACOB M.
A passenger of United Airlines - 11/5/2023
Never left anything before this trip and really appreciate that I was able to call and have left item shipped. Everyone was helpful and my item came quick and really well packaged. Thank you!
-Sara E.
A guest of Embassy Suites Washington Square Tigard - 11/4/2023
Thank you so much for sending me my Lost phone I will always fly American airlines
-John M.
A passenger of American Airlines - 11/3/2023
Just recieved my lost item today. Thank you for packing it with such care. Can't believe that it was found after so many weeks! Thanks so much.
-Michael W.
A guest of Yosemite Hospitality | Aramark Lost & Found - 11/3/2023
THANK YOU FOR YOUR PERSISTENCE IN LOCATING MY LOST IPAD! I RECEIVED IT YESTERDAY!
-Judy L.
A passenger of American Airlines - 11/3/2023
Thank you so much for the fast response to my left item in the Spokane airport. Very impressed on how my request was handled! Great job, will pass on to others…
-Sherry F.
A passenger of Spokane International Airport - 11/2/2023
thank you
-bishwa P.
A passenger of Royal Caribbean International - 11/2/2023
Even before you found the item I lost, I was really impressed by the quality of your customer service. You responded within an hour by text to tell me how to submit a claim and have been very responsive by email throughout this process. I am also really impressed that this item was handed in and now being returned. Thankyou.
-Mark W.
A passenger of Alaska Airlines - 11/2/2023
Thank you! I was so impressed with the whole process and how easy it was. From the person at the Amtrak station in Philadelphia, who explained everything to me to filling out the form online, and receiving updates via text and email. Very much appreciated!
-Susan T.
A passenger of Amtrak - 11/1/2023
Your service is very efficient and easy to use. I am grateful for the fact the item was found and is being returned. My husband also lost his drivers license that day don’t suppose that was retrieved as well if so send with phone Thanks again
Heather H.
-Heather H.
A passenger of United Airlines - 11/1/2023
Wow! All I can say is how grateful I am and how impressed I am that my IPad was found and the excellent customer service and response in communication and the return process. Thank You!!!
-Jim B.
A passenger of United Airlines - 11/1/2023
Thank you for your prompt reply.
I hope I will also be notified of the delivery date as well later on.
Thank you very much
-Li Fun Y.
A guest of Hilton Hawaiian Village - 11/1/2023
Thank for finding, identifying and safely returning my lost item in a timely manner. Well done!,
-Diane P.
A passenger of Alaska Airlines - 11/1/2023
I'm so grateful for this service! It was easy to file a report on the Alaska website and I was kept up to date with details on the search for my item. I appreciate the effort that was put into getting my item back. Shipping option made it quick and easy to recover my lost item. Thank you!
-Marleny S.
A passenger of Alaska Airlines - 10/31/2023
Excellent service in getting my items back to me. It was very obvious that they genuinely cared
-Sunil M.
A passenger of Air Canada - 10/31/2023
I am so impressed that American Airlines found my phone and took the time to find me and set up shipping to return to me.
-James M.
A passenger of American Airlines - 10/31/2023
Lady was nice and efficient
-Stacy Allison S.
A passenger of American Airlines - 10/31/2023
Thanks so much for retrieving and sending my Kindle!!
-Barbara T.
A passenger of United Airlines - 10/30/2023
Thank you. I’m very happy with your exceptionally prompt and effective service. It was highly professional.
-Roberto M.
A passenger of American Airlines - 10/30/2023
Thank you for your conscientious crew and excellent customer service in helping to reunite me with my lost item.
-MAX B.
A passenger of American Airlines - 10/30/2023
re: lost Report ID: 300xxxxxc
The items reported in the claim was received in good condition. The effort taken to retrieve the items left in our rented unit is admirable and is fully appreciated. Thanks to all involved.
-The Chand F.
A guest of Holiday Inn Club Vacations at Orange Lake Resort - 10/29/2023
J’ai bien reçu mon porte-monnaie avec tout l’argent qu’il contenait ! Merci infiniment pour vos services !
-Vuarand
A passenger of Air Canada - 10/29/2023
great job thanks
-William M.
A passenger of United Airlines - 10/29/2023
Everyone at the Omni was very helpful to me, and I received my items in a timely manner. Each staff person that I spoke with, gave me the same the same information pertaining to the process of getting my items returned to me. They were friendly, patient, and knowledgeable. I appreciate everyone at the Omni from the front desk to security in this matter. Thank you.
-Marsha E.
A guest of Omni La Costa Resort & Spa - 10/28/2023
GREAT JOB YOU GUYS FOUND MY LOST ITEMS AND SENT THEM BACK ASAP
-Daniel S.
A guest of Embassy Suites Seattle Tacoma Airport - 10/28/2023
Very happy my iPhone was found at a AA gate, turned in, and I was called by AA Lost bc and Found!
Thank you!
-Kathryn W.
A passenger of American Airlines - 10/26/2023
Thanks American Airlines for finding my wallet. I appreciate it so much!!!
-Leicia S.
A passenger of American Airlines - 10/26/2023
I LOVE AMERICAN AIRLINES
-Stanley M.
A passenger of American Airlines - 10/26/2023
Thank you for your help in recovering my lost item
-Debbie D.
A passenger of United Airlines - 10/25/2023
I am so thrilled that United located and held onto to my device! I’ll be so relieved when it is back in my hands. This return process so far has been great. Fingers crossed item is back with me soon. Thank u!!!
-Annie M.
A passenger of United Airlines - 10/25/2023
Received my phone so appreciate. Thank you
-George M.
A passenger of United Airlines - 10/24/2023
Un grand merci pour votre réactivité et pour l’honnêteté de vos personnels, qui s’ajoutent à leur sourite et leur serviabilité. J’attend le retour de portefeuille avec impatience et si possible vous ferai un retour complémentaire alors.
-De Keating H.
A passenger of Air Canada - 10/24/2023
Excellent service!!! So grateful cleaning personnel returned my wallet!!!
-Catherine H.
A passenger of Amtrak - 10/24/2023
Kamy was a great help. Quick respond. Thank you so much
-Souvanno P.
A guest of Venetian Resort and Expo Lost and Found - 10/24/2023
Thank you for returning my tablet. I thought it was gone forever but United got it back to me within days, thank you for creating trust.
-RICHARD Y.
A passenger of United Airlines - 10/24/2023
Thank you ever so much for returning my lost item, you have absolutely no idea how much I appreciate it.
-Diane S.
A passenger of United Airlines - 10/24/2023
I can't express how happy I am that your team was able to find my phone. Thank you!!!
-GLENN H.
A guest of Busch Gardens Tampa Bay - 10/23/2023
Please note: "Tamara" (sp?) was EXTREMELY HELPFUL through this process. Please inform her Supervisor of this. Thank you.
-Dr. John Wendell C.
A guest of Seattle Waterfront Marriott - 10/23/2023
Thank you very much for the prompt action :)
-Guadalupe B.
A passenger of United Airlines - 10/23/2023
I just wanted to say that Brian was terrific. He dealt with my case in a personable and professional manner that was both efficient and pleasant. My only wish would’ve been to send the phone directly to the UK from NY, but it sounded complicated so we found a different solution that sounded more straightforward. Great service which was very much appreciated. Thank you,
-Ruby V.
A passenger of American Airlines - 10/23/2023
Thank you so much for such a speedy retrieval of my items. So sorry I needed your valuable service but is outstanding to know you are there, Thank you and everyone involved with returning my items. Great service!! Truly
-Kevin B.
A passenger of Air Canada - 10/23/2023
Thank you so much for your speedy response. The attendant explained the process clearly and that process was easily used. The emails sent were very much appreciated.
-Melinda Green R.
A guest of Hilton Waikoloa Village - 10/22/2023
Thank you for the return of my lost items.
-Patricia C.
A passenger of Carnival Cruise Line - 10/22/2023
Thanks so much
-Ida T.
A guest of Stanford Court Hotel - 10/22/2023
My personal Items was shipped to me in a timely manner glad my stuff was found so fast
-Debra W.
A passenger of Amtrak - 10/21/2023
The housekeeping staff was wonderful. They made the return of my lost item very easy. I appreciate the customer service.
-Lori C.
A guest of Crowne Plaza Asheville - 10/21/2023
Thank You!!!
-Martha B.
A passenger of United Airlines - 10/20/2023
Thank you very much!!
-Barbara S.
A passenger of Alaska Airlines - 10/20/2023
Excellent service.
-Jan M.
A guest of Omni Bedford Springs Resort - 10/20/2023
This is Dr. Karl S. in behave of my wife Monika S. and myself.
We would like to express our graditude and thanks for being instrumental of finding my wife's wallet and returning it to her, The Wallet arrived today in an excelent condition.
Thanks again from both of us
Monika and Karl S.
-Monika S.
A passenger of United Airlines - 10/20/2023
Fantastic service! Thank you!
-RALPH W F.
A guest of The Westin Princeville Ocean Resort Villas - 10/20/2023
Thank you so much for finding and returning my laptop. Shout out to Reggie for calling me back!
-rosemarie B.
A passenger of Amtrak - 10/20/2023
Thank you so much for returning my passport. Even though I had to get an Emergency Passport replacement to continue on my trip, it gives me peace of mind to have my original one.
-Bonnie P.
A passenger of United Airlines - 10/19/2023
Thank you very much!
-Diane L.
A guest of Planet Hollywood Las Vegas - 10/19/2023
Excellent response and customer service, starting with the front desk, and personally service from the lost and found gentleman. I am proud of them!
-Sandra B.
A guest of Marriott's Cypress Harbour - 10/18/2023
THANK YOU SO SO MUCH!! United Airlines is AMAZING!!
-Lila K L.
A passenger of United Airlines - 10/18/2023
Great service!
-Judith F.
A passenger of United Airlines - 10/18/2023
thank you very much - I have no idea where/when I lost my DL but searched all areas when I was in the airport last tuesday and could not locate it. I am so happy that it was given to a trusted official so that I know it is not being used for fraud.
-carol H.
A passenger of American Airlines - 10/18/2023
This was so easy to use and the staff at PCC were very helpful, especially Precious. Thank you!!!
-Tracie
A guest of Polynesian Cultural Center - 10/17/2023
Wallet safely delivered 13.02 pm 10/17/23. With grateful thanks.
-John J.
A passenger of Charlotte Douglas International Airport - 10/17/2023
Thank you so much for finding and returning my phone in such a professional manner. I was heartbroken as all my ALASKAN CRUISE PHOTOS were on that phone. My husband and I just loved all the beauty that alaska has and because we are in our late 70's will probably not make a trip back but who knows for sure. Thank you from the bottom of our hearts
-Karen M.
A passenger of Alaska Airlines - 10/17/2023
The Folks at the Hilton Sedona are great!!!
-Lyell, N.
A guest of Hilton Sedona Resort - 10/17/2023
I previously have written to thank you for, somehow, finding my passport, but I just want to express my heartfelt appreciation again: So, big-time thanks. I was astounded to receive the news that you had found my lost item. Thanks to Alaska Airlines and its associates for a wonderful, caring job. Kindest regards, Paul L. K., Victoria BC
-Prof. Paul L. K.
A passenger of Alaska Airlines - 10/17/2023
Thank you
-Barry
A passenger of United Airlines - 10/17/2023
Thank you for the prompt reply and attention to my request, I received my lost items in the mail today and appreciate the assistance
-Jennifer M.
A guest of MGM Grand - 10/17/2023
Thank you. I appreciate the ease of contacting you and arranging the return of my iPad
-Richard W. K.
A guest of Sunset Station - Security - 10/16/2023
Excellent customer service. Responsive, easy to work with, flexible, great communications. They went the extra mile.
-The Marriott Desert Springs Villas I.
A guest of Marriott's Desert Springs Villas - 10/16/2023
This was an easy process. Everyone I have spoken to on the phone has been very nice and helpful. Thanks, Donette B.
-Lee D B.
A guest of Bellagio - 10/16/2023
This is a great and easy to use service, much appreciated for me leaving it on the plane!
-Rob C.
A passenger of United Airlines - 10/16/2023
You all were amazing. This journal contained some of my most precious moments with God.
-Mary D.
A passenger of American Airlines - 10/14/2023
Great website for lost items and great service, but getting to know about it is hard.
-Sophie D.
A passenger of United Airlines - 10/14/2023
I have been very impressed with the response I have received from Chargerback in helping me track down my lost item. There was regular communication on status during the search phase and they found my item!
This also made me feel good about the integrity of the American Airline Staff who turned in the item. This item could have easily been taken home but it was turned in! I so appreciate it.
A great experience all around.
Thank you!
-Katrina L.
A passenger of United Airlines - 10/13/2023
Thank you! My heart sunk when I realized my laptop had been misplaced. Your team reacted with care and efficiency and within a day it arrived at my doorstep.simply awesome!
-Phil Alvarado
-Phil A.
A passenger of Aéroport de Montréal-Trudeau - Opsis services aéroportuaires - 10/13/2023
Thank you so much for your good work. I was sure this was lost.. I appreciate your follow up.
-Marilyn K.
A passenger of American Airlines - 10/13/2023
I am very impressed with your service which recovered and shipped my laptop that I left on a flight to Denver and then found waiting for me at my house when I flew home to the state of Hawaii. In between, I was in Philadelphia and San Francisco. Awesome service!!!! I am really amazed at my good fortune to have traveled on United and for you to have this wonderful lost item system!
-Michael B.
A passenger of United Airlines - 10/13/2023
Melanie was so helpful!! We are extremely impressed with how quickly our son’s blanky was found and shipped back to us. Thank you so much for the wonderful customer service and we cannot wait to return!
-Sarah H.
A guest of Kalahari Resorts Poconos - 10/13/2023
Thank you so much for persevering in finding and returning my KIndle that I left in my seatback between Albany and Chicago. I never really thought I'd get it back. I am so pleased!
-Connie M.
A passenger of United Airlines - 10/12/2023
Excellent Service
-Karen S.
A passenger of United Airlines - 10/11/2023
Thanks so much for finding my item and making it easy.
-Victor R.
A passenger of United Airlines - 10/11/2023
got my camera back today thank you for all your help
-Phillip Brian T.
A passenger of United Airlines - 10/10/2023
I was so panicked. Didn’t notice my list item for several days. Filled out the for and within 2 hours Alaska responded quickly and with very easy instructions on how to retrieve the item. I am very impressed and thankful to the efficiency, honesty and easy process Thank you.
-Wendy Redding/Audrey B.
A passenger of Alaska Airlines - 10/10/2023
Notes and thanks. Looking forward to receive
-Pansy
A passenger of United Airlines - 10/10/2023
Our lost item arrived at home this morning
Thank you
Ms Schummer
-Schummer
A guest of HGV at Craigendarroch - 10/10/2023
Thank you so much for expeditiously helping with the return of my diabetes medication. It is very much appreciated
-David R.
A guest of Cosmopolitan of Las Vegas - 10/9/2023
Thank you for finding my remotes and promptly helping me to get them back. Excellent!
-Robert N.
A guest of Ocean Pointe - 10/8/2023
I appreciated that you found and is returning my lost item. I will wait.
-ISABELLA CRISTINA L.
A passenger of United Airlines - 10/7/2023
Thank you for returning my wallet
-Wilfredo A.
A passenger of JFK Terminal 4 Lost and Found by Smarte Carte Inc. - 10/6/2023
Thank you sooo much for returning my vest and blouse.
-TAMARA L H.
A guest of PARK MGM Las Vegas - 10/6/2023
Thank you very much I love your casino
-Rosalie K.
A guest of Harrahs Laughlin - 10/6/2023
Thank you so much for how quickly you handled this, top-notch customer service!
-Kira G.
A passenger of Amtrak - 10/6/2023
Glad to have my e-reader back. Thank you for retrieving it for me.
-Bill C.
A passenger of Air Canada - 10/6/2023
Thank you very much delivered exactly the right time
-therese B.
A passenger of Air Canada - 10/5/2023
My Kindle along with my glasses were found and shipped to me! Phenomenal service! Thanks!
-Michael B.
A passenger of Alaska Airlines - 10/4/2023
Thank you. Received my camera today. Everything is great. Thanks.
-John L.
A passenger of Boise Airport - 10/4/2023
speedy and thank you
-James S.
A guest of Sheraton Waikiki Hotel - 10/3/2023
I didn't think my tablet would ever be seen again. Thank you for returning it!
-patricia anne B.
A passenger of VMD Security Screening Kansas City MCI - 10/3/2023
Wow! This was betting 98% chance you would not get this back to me! I have lost so many items that go into a black hole never to be seen again,
Thank you for improving the process and for getting my iPad back to me!
-Christine E.
A passenger of United Airlines - 10/3/2023
appears to be good.
-Alan T.
A guest of Marriott's Newport Coast® Villas - 10/2/2023
Thank you i received my iphone, where was it f/ound ?please advice
-Lucy C.
A passenger of Carnival Cruise Line - 10/2/2023
Thank you for being so understanding and kind. Have a great day
-Rita G.
A guest of Massanutten Resort - 10/2/2023
Excellent job!!! Elisabeth Al. is the best.
-Ana C P.
A passenger of American Airlines - 10/2/2023
Thank you so much for getting my phone back to me! It is truly appreciated.
-Tim R.
A passenger of American Airlines - 9/30/2023
Thanks for your professionalism, attention to details and sense of urgency! We appreciate your thoughtfulness. Have a great weekend.
-John F.
A guest of Palmer House Hilton - 9/29/2023
Thank you so much!
-Myounggyu J.
A passenger of WestJet - 9/29/2023
its with gratitude that I thank you for returning my lost item. The system worked! Your partnership with United airlines has put my faith in flying with the airlines in the future. Thank you for all you do for all the tired travellers ;) xoxo
-donato A.
A passenger of United Airlines - 9/29/2023
Thank you SO much for your help!!
-Holly
A passenger of Amtrak - 9/29/2023
Thank You, All the assistance is really appreciated
-Shakiria P.
A passenger of American Airlines - 9/29/2023
Once we had gotten to the airport we realized we left my husbands phone in our room. We called and they transferred us the security group. Within 30 min they had gone to the room found it and called us back. Within minutes sent us link to fill out the information needed to get the phone back. We could not have been more pleased on the speed of action of the security team. We appreciate everything they did.
-Jody W.
A guest of Marriott's Ko Olina Beach Club - 9/29/2023
Raleigh has the best Amtrak in North Carolina it’s clean they are so polite and they make sure you are well taken care of thank you to All.
-Iyliyya
A passenger of Amtrak - 9/28/2023
Thank you so much for your help
-Sergio
A passenger of Alaska Airlines - 9/28/2023
I can't believe it! I actually received my lost iPad, exactly a week since I lost it on my flight. I never thought this would end so well.
-SUSAN F.
A passenger of United Airlines - 9/28/2023
Excellent handling, swift, impressive.
-Peter C.
A guest of Marriott's MountainSide - 9/28/2023
Thank you. I appreciate your courteous and speedy assistance.
-Cynthia C.
A guest of Sheraton Waikiki Hotel - 9/28/2023
Thank you so much for finding my iPad! I really appreciate your work
-tom
A passenger of Alaska Airlines - 9/28/2023
Thank you!
-Michael H.
A passenger of United Airlines - 9/27/2023
Such a relief. Easy and quick. Thank you so much.
-Ann B.
A passenger of United Airlines - 9/27/2023
Thank you for finding my left behind item! Great service!
-Glenna K.
A passenger of American Airlines - 9/27/2023
Thank You and Good job to all who helped find & return my iPad that fell out of a backpack on an AA flight.
-Kevin G.
A passenger of American Airlines - 9/27/2023
Very happy that this process works so well.
-Ellen N.
A guest of Circus Circus Reno - ATTN: SECURITY L&F - 9/27/2023
Thanks a million for finding my laptop which is very important for me.
Thanks again
-YISROEL S.
A passenger of United Airlines - 9/27/2023
Excellent customer service some of the best I’ve had in years the clerk who help me was so awesome and helpful excellent attitude. I will be flying American from now on when I travel I’m very grateful to your your team of professionals!
-Courtney
A passenger of American Airlines - 9/27/2023
Thank you so much!!! I can’t believe my money was still attached as well.
-Margaret K.
A passenger of Air Canada - 9/27/2023
I am very excited to find my Oakley glasses. The process was simple to call, verify and pay the shipping. Only one request to add the phone number for Airport Lost and Found instead of only asking to visit the website. TSA representative gave me Airport Lost and Found phone number.
-Bijay D.
A passenger of Southwest Florida International Airport - 9/26/2023
American Airlines is great a lil more priced than southwest but your customer service trumps them all.
-Gena R.
A passenger of American Airlines - 9/26/2023
I really appreciate lost and found located my lost item. I am now believing people there is really honest people working hard and taking care of customers. Thank you!
-Richard P.
A passenger of American Airlines - 9/25/2023
Thank you very much for your very prompt and professional return of the clothes I left in my room at checkout. Very well done!
-David S.
A guest of Sanctuary Camelback Mountain Resort and Spa - 9/25/2023
Merci, votre service est très efficace.
-Andre D.
A passenger of Air Canada - 9/24/2023
Melissa really helped me out. I was really worried about what I left behind. Thank you!!
-Stacey M.
A guest of DoubleTree Suites by Hilton Austin - 9/24/2023
Duffel bag arrived at our house half an hour ago. Thank you all so much for finding and returning it to us. Your processes for handling all this was really easy and efficient; required only a little patience on our part.
-Susanne M.
A guest of The Welk - 9/24/2023
Thank you so very very much for finding and returning my diamond stone that I lost at your facility on 9/20/2023. ANA D found my loose diamond in my hotel room #2xxx after I left the hotel and called when I discovered it missing from my ring. The report was filed by nelkurdi. Thanks thanks thanks! You are my hero’s!!!
-Mary Beth S.
A guest of Trump Hotel - 9/23/2023
Excellent job
-Paula S.
A passenger of Charlotte Douglas International Airport - 9/23/2023
Thank you VERY much!!!
-Joseph J.
A passenger of United Airlines - 9/22/2023
Thank you so much!!!
-Sherrie H.
A guest of Seminole Hard Rock Tampa - 9/22/2023
Thanks for finding
-Ivan W.
A passenger of American Airlines - 9/21/2023
The staff at the registration desk in this hotel are the best. I've been visiting this Country Inn & Suite for several years every fall, the staff at the desk has remained the same and I feel like I'm visiting old friends each year as we return. Thank you Peggy,Nicole,Izzi& all.
Looking forward to next year.
All the best.
BrianLNewsom
-Brian N.
A guest of Country Inn and Suites by Radisson - 9/21/2023
Thank you so very much for finding my pants to my suit. My stay at the Tropicana Havana Tower room 6629 was excellent. I totally appreciate your service. And hospitality. Congratulations on your new management keep up the good work
-RICHARD M.
A guest of Tropicana Atlantic City - 9/21/2023
Thank You American Airlines! I had left a garment bag in the First Class Closet on my flight from Detroit to Denver. My husband filed a missing Lost/Found item with American Airlines. The package arrived "safe and sound". Thank You again!
-Carolyn H.
A passenger of United Airlines - 9/20/2023
THANK YOU THANK YOU THANK YOU!!!!!!
-James R.
A passenger of American Airlines - 9/20/2023
EXCELLENT AND FAST SERVICE..!!
THANK YOU..!!!
-Luz Marina M.
A passenger of American Airlines - 9/20/2023
I truly appreciate the efforts on behalf of American Airlines. You were quick to address the issue in a professional manner. Thank you once again for your efforts.
-Douglas W.
A passenger of American Airlines - 9/20/2023
WOW -- that was FAST! I just got my iPhone back with everything intact and I am BEYOND thrilled. THANK YOU AMERICAN AIRLINES!!!!
-Renee Z.
A passenger of American Airlines - 9/20/2023
Excellent service. I received the lost item. It is greatly appreciated. Hui
-Hui X.
A guest of Marriott's Cypress Harbour - 9/20/2023
Thank you so very much for the fast service. I called on Friday, and our charger arrived yesterday (Monday) here in California. We really appreciate the great customer service!
-Ellis G.
A guest of Embassy Suites - 9/19/2023
I received my prescription shades today. Thank you so much to Harrah's and staff for sending my shades. much appreciated
-Hattie L.
A guest of Harrahs Resort Southern California - 9/19/2023
GREAT service and response time. amazing work
-jeffrey L.
A passenger of Royal Caribbean International - 9/18/2023
Quite satisfied with your service thanks for informing about my laptop
-Hamza K.
A passenger of American Airlines - 9/18/2023
thank you so much for finding my ring! i’m so grateful and will always remember the kindness to the people who helped find and deliver my back my ring! you don’t understand much it means to me and words can’t describe how relieved i was to see my ring in the mail! i’m usually a really forget ful person but never forget my ring. Again thank you so so much! have a great rest of your time and service!
-Jess
A guest of Caesars Palace Las Vegas - 9/17/2023
Marlyn is the GOAT!!!
-Daniel W.
A passenger of JFK Terminal 4 Lost and Found by Smarte Carte Inc. - 9/16/2023
Thank You! Your effort is greatly appreciated.
-Peggy O.
A passenger of Alaska Airlines - 9/16/2023
Thanks for your help
-Yadira
A passenger of American Airlines - 9/15/2023
Rose was very helpful and friendly and thorough. We are glad our lost item was turned in and we are getting it back.
-Shashi K.
A guest of Grand Canyon National Park Lodges - 9/14/2023
You all are awesome!! Thank you so much for locating my Kindle. I look forward to receiving it. May God bless you all for your honesty.
-Patricia V.
A passenger of American Airlines - 9/14/2023
I left phone on Amtrak train and so amazed it was recovered and sent back to me. A sincere thank you to both you and Amtrak!
-Penny S.
A passenger of Amtrak - 9/14/2023
So glad you found my items I left on the plane, the lady who contacted me couldn’t have been nicer and the process for getting my items shipped was outstanding . You guys are the best!!! Mike Weinstein
-Mike W.
A passenger of American Airlines - 9/14/2023
Thank you for finding my phone and getting it on its way back to me so quickly, you are the best!!
-Janet S.
A passenger of American Airlines - 9/14/2023
Thank you for finding and returning my phone. It is great that even a large organization in a busy airport can take the time to help a customer in this situation. I truly appreciate it.
-Thomas H.
A passenger of United Airlines - 9/14/2023
Thanks, very good service!
-François P.
A passenger of Aéroport de Montréal-Trudeau - Opsis services aéroportuaires - 9/13/2023
Fantastic service and very pleased with the efficiency
-Joseph K.
A passenger of American Airlines - 9/13/2023
Thank you so much! What great customer service!
-Paula K.
A guest of Planet Hollywood Las Vegas - 9/13/2023
Thank you from the bottom of my heart for fixing my self imposed disaster!
-Michele S.
A passenger of American Airlines - 9/13/2023
Thanks
-haeyoon S.
A guest of Alyeska Resort - 9/13/2023
So wonderful are the people behind the scenes for this lost-and-found. Very quick, very professional, and very compassionate about getting my item back to me… a big thank you to all!!!
-Karen M.
A passenger of Air Canada - 9/12/2023
I can not thank you enough for locating my phone so quickly. I have to say I had so much doubt as I filled out the form online, but needed to hold onto hope. To received such a quick response seemed unbelievable, but I know the first step was someone honest turned in the phone to the right person/place in O'Hare. THANK YOU! I look forward to having my phone back in my hand soon.
-Denise F.
A passenger of United Airlines - 9/12/2023
Barry was very prompt and courteous, and incredibly helpful to us in returning my lost cellphone!
-Donna S.
A passenger of American Airlines - 9/11/2023
Excellent service!
-Jacquy G.
A passenger of United Airlines - 9/11/2023
awesome job
-Moshe W.
A passenger of Air Canada - 9/11/2023
Thank you.
-Patrick W.
A passenger of American Airlines - 9/11/2023
Thank you, thank you, thank you for finding the wallet. We are so greatful.
-leida G.
A passenger of American Airlines - 9/11/2023
Thank you so much for locating my hearing charger. I received it so fast. You did a wonderful job. Thank yoy thank you!
-Judith T.
A guest of Harrahs Cherokee Resort - 9/9/2023
Thank you
-Mark G.
A guest of Wind Creek Bethlehem - 9/8/2023
I would like to thank you very much for found and sent my daughers passport. We appreciate all your support. Thank you
-Lupita dell T.
A passenger of Air Canada - 9/8/2023
Outstanding service in recovering my lost items!
-T. D. S.
A passenger of Alaska Airlines - 9/8/2023
Thank you so much for finding my wallet!
-Erica B.
A passenger of American Airlines - 9/8/2023
Returned item was quick and prompt processing, gave me some sense of relief or at ease, good feeling of knowing it's coming back to where it belong. Thank you.
-Emilia B E.
A guest of Palms Casino Resort - 9/8/2023
Excellent services am very proud
-Rod M I.
A guest of Excalibur Hotel and Casino - 9/8/2023
Pleasure to be served like that! fast, polite, professional! My item is back with no problem. Thank you, TI !
-Elena N.
A guest of Treasure Island - 9/8/2023
Thank you to American Airlines Lost and Found Dept. I am very grateful for your recovery of my lost item.
-Beverly J.
A passenger of American Airlines - 9/7/2023
thank you great service
-Albert J. B.
A passenger of Alaska Airlines - 9/7/2023
Thank you so much for finding my computer and sending it back to me. I really appreciate everything.
-Benjamin H.
A passenger of Alaska Airlines - 9/7/2023
Thank you!
-Patricia K.
A guest of Ocean Enclave by Hilton Grand Vacations - 9/6/2023
A great team. Crislady was exceptionally capable and very pleasant in helping me with the recovery of my Apple Watch!
-Robert C. E.
A passenger of American Airlines - 9/6/2023
Thank you for the efforts in locating my lost bag and the service to date. Anxiously awating its return and will get back to you once it is "home"!!
-MARYANNE S D.
A passenger of Amtrak - 9/6/2023
Thank you guys for your quick response i appreciate it not sure how it was found in NY i guess the cleaning crew in Miami did not do there jobs there but New York i thank you and i wish you guys all God's blessings
-Cherry Ann M.
A passenger of American Airlines - 9/5/2023
Thanks to Alaska Airlines and Chargerback for implementing this amazing, simple to access, lost and found system for items left on a flight. I will be thrilled to received my lost items and truly appreciate the work that went in to creating and maintaining this system. Cheers to all. Karen
-Karen W.
A passenger of Alaska Airlines - 9/5/2023
Lost and found person was very helpful and pleasant to talk to. Thank you for shipping my forgotten items
-Noel V.
A guest of Harrahs Laughlin - 9/5/2023
Thanks for solving the problem quickly and professionally.
-Arianna G.
A passenger of United Airlines - 9/4/2023
Hats off to United Airlines. Your service is amazing. I got the email at the same time. I realize that I was missing my item and it will be back at my hands within two days. That is absolutely fantastic.
-Christopher de R.
A passenger of United Airlines - 9/1/2023
Thank you soo much!!! I appreciate your responsible actions securing my glasses.
-Brigitte Pearl B.
A guest of Venetian Resort and Expo Lost and Found - 9/1/2023
Very quick to respond and they found the lost item which made it even better !
-Jean D.
A passenger of United Airlines - 8/31/2023
Thank you for locating and shipping my iPad back to me. It was a great thing.
-John P W.
A passenger of American Airlines - 8/31/2023
Thank you so very much!!!
-Lyn B.
A passenger of American Airlines - 8/31/2023
Excellent service in my experience. I was happy to receive a found item report in less than 72 hours. Item was quickly shipped and expect it soon. Thank you!
-John A.
A passenger of United Airlines - 8/31/2023
I very much appreciate the assistance I received on the plane in completing the form - it was not easy to find. But I much appreciate the assistance by the person who handled the claim over the phone, very helpful and kind. Thank you so much.
-cameron
A passenger of United Airlines - 8/31/2023
Thank you so much for the return of my husbands iPad.
-Bonnie B.
A guest of Silver Legacy Resort Casino ATTN:SECURITY L&F - 8/30/2023
This is a good system and easy to use.
-Roy F.
A guest of Bellagio - 8/30/2023
Awesome process. From AA -Ops to Austion List and found. Everyone tried to help me find my purse that I left by my seat area. Ugh. Everyone was friendly and helpful. Eternally grateful for the honest workers and very thankful. Job well done. Thank you.
-Stephanie H.
A passenger of Austin-Bergstrom International Airport Lost & Found - 8/30/2023
Super pleased with the lost and found systems. Appreciate that the airline found my item and made getting it back a relatively simple process.
-Emma D.
A passenger of American Airlines - 8/30/2023
parfait ,j'attends l'envoi merci
-DUFOUR R.
A passenger of Aéroport de Montréal-Trudeau - Opsis services aéroportuaires - 8/29/2023
Thank you for providing amazing customer service :)
-Chuck G.
A guest of The Westin Princeville Ocean Resort Villas - 8/29/2023
The young lady in lost and found was so nice. She helped with the return of a lost work tablet. I am so greatful. My stay was fantastic to bad it was only one day. We plan to return to the same location for my fun in the hotel. Thank you agan for the great work you all do.
-Patricia A G.
A guest of Hilton Newark Airport - 8/29/2023
I am so thankful for your getting my backpack returned to me with all the contents. After 2 weeks, i thought I'd never
get it back. Again, THANK YOU SO VERY MUCH!
Joanne E.
-Joanne R E.
A passenger of United Airlines - 8/28/2023
Awesome customer service!!! Thank you so much.
-Amelia Ortiz L.
A guest of Seminole Hard Rock Tampa - 8/28/2023
Eric in lost & found was amazing. Please give this man a raise. He made my day & was beyond professional by going the extra distance to make me feel perfect. Thank you CLT & ERIC
-Jordan P.
A passenger of Charlotte Douglas International Airport - 8/28/2023
Wow! Thanks for your great work!
-James D.
A passenger of American Airlines - 8/26/2023
My wallet is being mailed to me with my life inside it.
I lost it at the grand sierra resort and will stay there next time because of this experience (even tho it’s expensive…. They are amazing)
THANK YOU
-Max V.
A guest of Grand Sierra Resort - 8/26/2023
My bag was found and sent to me! Thanks
-Dean Y.
A passenger of Royal Caribbean International - 8/25/2023
Thank you so much Carrie and the Palazzo staff who assisted in getting my phone back to me.
-Chamois F.
A guest of Venetian Resort and Expo Lost and Found - 8/25/2023
Alaska Airlines is FANTASTIC! I recall seeing the initial response to my list item report that 30 days would mean it probably could not be found. At the 60 day mark I had given up hope. The fact that you followed through at this point is so very greatly appreciated. Retrieval means way more than the cost of the item interms of effort at my organization and personally to assess and address the impact of loss. I know it was a team effort. I have always appreciated Alaskan Airlines. I will sing your praises everywhere I can!
-David B.
A passenger of Alaska Airlines - 8/25/2023
I received my lost lap top back on 8/24.
Thanks so much.
-Robert W.
A passenger of United Airlines - 8/25/2023
I received my items today. The lady at lost and found was amazing to work with!!!!!!!!
-Jamie L.
A guest of Circus Circus Las Vegas - 8/25/2023
To the person who found the tablet whether employee or passenger I say thank you. To Amtrak I say thank you. Keep up the good work.
-Rudvin S.
A passenger of Amtrak - 8/24/2023
i am so happy that this service is in place. Brian has Down Syndrome and could not understand the complexity of returning his phone. thank you so much for all the excellent service in tracking this down we really appreciate it.
-Brian M.
A passenger of United Airlines - 8/24/2023
Thank you so much for this service!!!! A lifesaver and so easy to use! Thank you!!!
-John R.
A passenger of United Airlines - 8/23/2023
This is a unique way of going about this. Yet, interesting. Thank you kindly for the effort put into the retrieval of my lost item.
-Kelly M.
A guest of Bethel Woods Center for the Arts - 8/23/2023
Thank you very much. I was very concerned and appreciate your good service
-Douglas O.
A passenger of United Airlines - 8/23/2023
Package arrived today, Thank you for your cooperation.
-Neta N.
A guest of Westgate Vacation Villas - 8/23/2023
Thank you so much. I love you guys. We fly American A/L five to six times a year. Now I know I will never fly with anyone else. Thank you again.
-Joann P.
A passenger of American Airlines - 8/22/2023
The service was amazing and the customer service was very helpful
-Zequeira J.
A passenger of American Airlines - 8/22/2023
Cannot believe you found this item after 11 days. Thank you so much for contacting me. Person calling me was very helpful and stayed on the phone through the whole process.
-Theodora A. B.
A passenger of American Airlines - 8/22/2023
Incredibly easy to use and fast response/shipping.
-Thomas C.
A guest of Hilton Palacio del Rio - 8/22/2023
Thank you very much for searching my passport. I was really relieved to hear that you found it. The support to tell me you found it was wonderful. It was really helpful for me.
-Yuko O.
A passenger of Air Canada - 8/22/2023
Thank you so much for finding and sending it to me
-Meryl A.
A passenger of American Airlines - 8/22/2023
I wanted to say a huge thank you to the guys @ lost and found. They were so helpful and I really appreciate them helping me to get my favourite coat sent back to me all the way to Scotland. Many thanks and ever grateful.
-Karen H.
A guest of Omni Parker House - 8/21/2023
When Hilton first told me the requirement to use chargerback, I was annoyed. So I tried it ans was very impressed, easy, efficient, very good service.
-Christina L.
A guest of The Drake Hotel - 8/20/2023
Team effort found my lost passport at the Gate and sent it back to me . Thanks everyone at United . But now I still must use that ugly photo !
-Cynthia W.
A passenger of United Airlines - 8/19/2023
"I am incredibly grateful to the entire team ] for their swift and remarkable assistance when I lost my wallet. Their dedication, especially during a time-sensitive situation when I was about to miss my flight back to Detroit, truly saved the day. Thanks to their efficiency and commitment, I not only recovered my wallet but also managed to catch my flight on time. The support provided by your team, during what could have been a stressful ordeal, was outstanding.
A special shoutout to your team member who personally assisted me throughout this process. Their professionalism and genuine concern for my situation were evident, and I want to express my heartfelt gratitude for their help. The exceptional service I experienced at your hotel has exceeded my expectations, and I will always remember this positive experience.
Thank you once again for turning a potentially disastrous situation into a positive memory. I will certainly be recommending your hotel to everyone I know, and I look forward to staying with you again in the future.
-Sawitree M.
A guest of Cosmopolitan of Las Vegas - 8/19/2023
Ty SO much for finding my wife’s phone!!! You guys at six flags are awesome!!!
-Jonathan A.
A guest of Six Flags Discovery Kingdom - 8/18/2023
Thank you for your persistence in finding my lost passport. Its loss was my fault, but American Airlines was eventually able to locate it.
-Thomas M D.
A passenger of American Airlines - 8/18/2023
Thank you
-Diane J.
A passenger of United Airlines - 8/18/2023
Not only was this process easy and fast, Byron provided top notch customer service. He called me back immediately, and kept me in the loop with updates, also checking for updates on my end. He made me feel like my lost item was the only thing he had going on.
-Deven S.
A guest of Sonesta Redondo Beach and Marina - 8/18/2023
In the rush to get off the ship and go home, I left my opal/diamond earrings as well as my Kendra Scott necklace in the bathroom of our state room. I filed a missing jewelry lost and found report. Within a week I was notified that my jewelry was found and being shipped back to me! Thank you so much Carnival and to the wonderful concierge that found my jewelry and turned it in.
-Tanya C.
A passenger of Carnival Cruise Line - 8/18/2023
I really appreciate the professionalism you had all the time with my lost cell phone. Everything was fast and well coordinated.
-Natalia
A guest of SeaWorld/Aquatica Orlando - 8/18/2023
Very helpful and very nice on returning my loss items. First class all the way
-Gilbert R.
A guest of Harrahs Cherokee Resort - 8/18/2023
Thanks to your service I got my jewelry and prescription medications that I carelessly left on the plane back within 3 days of reporting them lost. I will always be grateful. I would especially like to commend Jérôme Pelletier, the Air Canada representative who personally emailed me to reassure me that he had my valuable items in hand so I could relax after several days of anxiety and self-blame. Thank you again.
-Jennifer S.
A passenger of Air Canada - 8/18/2023
Thank you very very much!!
-PETER N.
A passenger of American Airlines - 8/18/2023
My 2 dresses and long sleeve blouse arrived safe and sound!!!! Thank you all so much for sending them back to me!!
-Penny S.
A guest of The Drake Hotel - 8/17/2023
Your app proved to be Very helpful. My item was located very quickly and is on its way to my home. I’m extremely grateful and I must be more careful next time.
-LUENELL C.
A passenger of American Airlines - 8/17/2023
My belongings were returned quickly once ticket was processed and with no damage via shipping. First time having experienced this, appreciate how easy and well run the process was from my perspective. Many thanks!
-Mark W.
A passenger of Aéroport de Montréal-Trudeau - Opsis services aéroportuaires - 8/17/2023
Great!
-La'Keisha
A guest of Sheraton Vistana Villages - 8/17/2023
So thankful to Resortworld LasVegas. They really help us in finding the stuff we forgot in the room. We thought that won’t get back rhe stuff that we left. My nephew was so happy to get back his stuff back, which was given by his grandma. The smile on his face and his grandma is priceless. Thanks again RW-_Hilton LasVegas for the effort. Will definitely recommend place and this will be my hotel very time we go to Las Vegas.
-John V.
A guest of Resorts World Las Vegas - 8/17/2023
Thank you so much. Your housekeeping is much appreciated for locating these very important items. This could have turned out really different. Thanks again. The Mulhearns
-Karen
A guest of Beau Rivage Resort and Casino - 8/17/2023
Excellent service. My lost item was delivered on the scheduled time, Thank you,
-Mercedes G.
A guest of Yellowstone National Park Lodges - 8/16/2023
I am amazed to hear from you, I did not bother tracking my Kindle down as I thought the odds of being reunited with it were incredibly small so someone in your organization connected me to my lost item through my seat number I assume. I am very impressed and thankful for the effort you took
-Catherine Anne P.
A passenger of American Airlines - 8/15/2023
Found the item very fast and was delivered quickly
-montserrat M.
A guest of South Point Casino - 8/14/2023
Excellent service! My husband Kevin and I really appreciate your prompt response and courtesy in finding his white Adidas track jacket. Special acknowledgement goes to Security personnel Mary and Paul. Thank You!
Best regards,
Dede Devasta De'T.-D.
-Dede Devasta D.
A guest of Circus Circus Reno - ATTN: SECURITY L&F - 8/14/2023
Thank you so very much! Your lost and found department deserves high marks! So efficient and easy to use. I got great results!
-Cheryl S.
A guest of Cedar Point - 8/14/2023
thank you all soooooo much, Got my lost doc and am very happy to see orgs are all trying to give the best you can. Will fly with you all again very soon.
LOL
Steve
-steve S.
A passenger of United Airlines - 8/14/2023
Thank you, The walking stick is sacred to me. I was befuddled when checking out Mirage
-Dawn P W.
A guest of Mirage - 8/14/2023
Gracias por todo el apoyo recibido para localizar mi IPad y dar seguimiento para su envío, Agradezco a cada persona que lo hizo posible
-Miriam S.
A passenger of Royal Caribbean International - 8/14/2023
I have been extremely impressed by the efficiency and helpfulness of the lost and found service at the Venetian. The initial reporting process was simple and clear, regular updates were easily available. The process of returning the items to us when found was also very simple, efficient and reasonably priced. We were on a road trip through the US (visiting from the UK) and were able to arrange for the package to be sent to the next hotel on our travels. Overall, an excellent service from the Venetian - well done!!
-Paul M.
A guest of Venetian Resort and Expo Lost and Found - 8/13/2023
Thank you for update
-george thomas K.
A guest of Embassy Suites DC Convention Center - 8/13/2023
Thank you so much for your assistance. My dresses arrived. Please tell Mitch thank you for me too :-)
Respectfully
Tobi
-Tobi S.
A guest of The Alexander - 8/11/2023
Excellent detective work…weekday or weekend delivery is ok
-Sandra M.
A passenger of American Airlines - 8/11/2023
Thank you so much for contacting me, I'll keep you all in my prayers, I was shocked when you told me, the money was still in the wallet, will I receive the check the same day, or at a later date, that was money I was going to put in the bank, but I forgot it was even there, thank you once again, I love New York, I appreciate it, and I feel like I am back in the old days.
-Larry K.
A passenger of MTA NYCT Lost and Found - 8/11/2023
I thank you for your continued search and retrieval of my lost item!!!
-Caryl
A passenger of American Airlines - 8/10/2023
I would like to express my upmost gratitude to a member of your staff. Even though I don’t know her name; she did an excellent service by helping us get my sons carryon luggage back. We received the carryon luggage back and everything was intact and in great condition. THANK YOU so much for having excellent staff!!! We appreciate all of her help, dedication, and knowledge. (It may be standard service to you but your standard exceeds others). Again, from our family and especially my son(who got his laptop back in this shipment) “THANK YOU VERY MUCH!”.
-Amy S.
A passenger of Aéroport de Montréal-Trudeau - Opsis services aéroportuaires - 8/10/2023
Thank you! Y’all were sooo helpful
-Sally P.
A passenger of Louis Armstrong New Orleans International Airport - 8/10/2023
American Airlines is the best. When I received that phone call and said they have my bag with my Ipod was the best day of my life. Thank you very much.
-Guertha C.
A passenger of American Airlines - 8/9/2023
You guys are just awesome. I am so impressed with the way you handled this. Thank you so much from the bottom of my heart. Tennessee is awesome. Dollywood is awesome. You guys are all awesome. Thank you!
-Karen K.
A guest of Dollywood Theme Park - 8/9/2023
Many thanks to the person(s) responsible for returning my ipad( that I’d left in the United Club @ Dulles Airport on July 13). Once I filed the report( 2 weeks after it was missing as I checked other spots first) I got immediate feedback that it was being looked for and would be shipped Fedx when found. Less than a week later it was safely delivered!!! Great work, excellent response and communication-not to mention that both legs of our round trip from Dulles to Barcelona ( July 13 dept, July 31 return) were excellent flights with great crew!! I am ‘Team United ‘ right now and sharing my story w/family and friends-YEAH!! Made my summer!!
Anne K
-Anne K.
A passenger of United Airlines - 8/9/2023
Once again I want to thank whoever was responsible for locating our items. Carolynn A.
-Carolynn A.
A passenger of American Airlines - 8/9/2023
Thank you I received my items Great Job!
-Marilyn V.
A guest of JW Marriott Las Vegas Resort and Rampart Casino - 8/9/2023
They were so kind and vert helpful to find my lost items
-Melike
A passenger of JFK Terminal 4 Lost and Found by Smarte Carte Inc. - 8/9/2023
Left suit hanging on an AA flight. Amazing service when the suit was found and returned
-Stephen R.
A passenger of American Airlines - 8/7/2023
Thanks for finding my son's glasses!
-Catherine T.
A guest of Kings Island - 8/7/2023
Thank you for the active response.
-Jee
A passenger of United Airlines - 8/7/2023
Good service
-Alice
A passenger of Royal Caribbean International - 8/7/2023
Thanks much for your diligence to resolve the issue of my lost iPhone. It was only a recent purchase, one month!!!
I’m very grateful to get it back!
Be blessed! I pray for God’s richest, choicest blessings for all who helped in all ways!
-Doris W.
A passenger of American Airlines - 8/7/2023
Thank you for your correspondence.we become fun of Sheraton!we will stay your hotels again when we go abroad!
-SHOKO H.
A guest of Sheraton Princess Kaiulani Hotel - 8/6/2023
Did not even realize that I had left my laptop on the plant till I received your notification. Claiming it was easy and I received my laptop the next day. Thank you! Awesome service!
-Emi D.
A passenger of United Airlines - 8/5/2023
Thank you so very much for your Expedient response.
-Linda C.
A passenger of United Airlines - 8/5/2023
Thank you so much for locating and returning my lost dresses. I so appreciate your efforts on my behalf!
Marty
-Marty Gresham B.
A guest of The Claremont Hotel - 8/4/2023
I’m so relieved my son’s phone was located. While it was super inconvenient to wait until it shipped to Seattle, once it arrived your staff acted quickly and processed the return. Waiting for it in the mail now- thank you!
-Susan L.
A passenger of Alaska Airlines - 8/4/2023
People at lost and found were very helpful. Especially Brian helped us to get our stuff back
-SABITA S.
A passenger of American Airlines - 8/4/2023
I wanted to thank you for finding my grandson's ipod. It was a very small item but you found it! My grandson and daughter were amazed that you were actually looking for it, much less that you were able to find it. I really appreciate you putting so much time and effort into my lost and found request. You kept me informed as to what was going on and you continued to search until you found it. My grandson was very excited when I told him the good news. Thank you so much! If everyone put this type of effort and customer service into their jobs, the world would be a much better place :) Thank you!!
-Angel J.
A guest of Great Wolf Lodge Georgia - 8/4/2023
I am stunned and surprised to have received my iPad back. And, very quickly. Terrific job by your team. Thank you.
-Ryan
A passenger of VMD Security Screening Kansas City MCI - 8/3/2023
Thank you so much
My necklace arrived yesterday
-Susan R.
A guest of The Mountain View Grand Resort and Spa - 8/3/2023
Thank you YUL!!
We are thoroughly impressed and grateful that you were able to locate our car (and house) keys.
I did not think it would be possible to recover such a small item, but your system clearly works well.
Thank you and one more reason to visit your great city again!
Regards,
edgar
-Edgar A.
A passenger of Aéroport de Montréal-Trudeau - Opsis services aéroportuaires - 8/2/2023
Thank you so much for finding my lost item.
-Dylan F.
A passenger of American Airlines - 8/2/2023
I received my lost items today and can't thank you enough for your diligende in seeing this matter through. I am so thankful that there are still some honest people around, as I lost similar items on another trip I redently took. Those items were stolen from my room and never returned. I sincerely applaud the person that had the integrity to return my items. I will be forever grateful!
-Lynn F.
A guest of Double Tree Kansas City Overland Park - 8/1/2023
Praise God! We just got our luggage. Thank you all so much for your patience and kindly to us through all the phone call. Take care and once again, THANK YOU ALL.
-Willie H.
A passenger of Royal Caribbean International - 8/1/2023
Thanks so much for finding and returning my item.
-George O.
A guest of Horseshoe Las Vegas - 7/31/2023
Your representative was so efficient and helpful. It made what I thought was going to be a disaster turn into a very positive experience.
-Linda C.
A passenger of American Airlines - 7/31/2023
I’m simply amazed and overwhelmed at Royal Caribbean's response to my request for help with my lost laptop! They found my laptop and are having it sent through FedEx less than 24 hours after I filed my loss report. Such customer service is indeed rare. THANK YOU!
-Ann F.
A passenger of Royal Caribbean International - 7/30/2023
Pat helped me find my license and I can’t thank him enough. He went above and beyond and was so kind. I am so thankful!
-Jennifer A.
A passenger of American Airlines - 7/29/2023
Thank you for prompt responses to the missing report.
-Xiaoyu T.
A passenger of American Airlines - 7/29/2023
iPad returned to me. Thanks you for your help
-Douglas B.
A passenger of United Airlines - 7/28/2023
It took almost a year to get my key back so that kind of sucks since I no longer have the car. But the lady who called me from Oakland was super nice and the process to get the key back has been easy. I just want the Keychain that's on it anyways so it's cool I'm happy it's coming back. Better late then never. Thank you.
-Arianne B.
A passenger of Amtrak - 7/28/2023
Thank you very much!
-Iryna
A guest of Hilton Milwaukee City Center - 7/28/2023
Thank you so much for sending my travel bag back to me. I really appreciate your time and effort to find it. Sincerely, Maricela
-Maricela H.
A guest of Westgate Resort and Casino Lost and Found Dept. - 7/27/2023
Your system was great I appreciate your great efforts in returning my keys
-Matt S.
A passenger of VMD Security Screening Kansas City MCI - 7/27/2023
Thank you from the bottom of my heart!.
-Rebecca L D.
A passenger of American Airlines - 7/26/2023
Left computer in the seat pocket on a flight, and received it back yesterday. Couldn't have asked for better
-Paul B.
A passenger of Air Canada - 7/26/2023
Really excellent service. Loosing my laptop was a stressful experience! But knowing you had it and then to be given clear options to resolve made things bearable. And the lady on the phone was always helpful. Thank you so much! Everything has arrived via. FedEx today.
-Endaf J.
A passenger of Aéroport de Montréal-Trudeau - Opsis services aéroportuaires - 7/26/2023
It’s a great system you have going here and great staffing. Thank you for finding my wallet and being able to ship to me
-MJ
A guest of Harrahs and Harveys Lake Tahoe - 7/25/2023
Thank you so SO much for locating my item. I can't imagine the piles of lost articles you must have to dig through but I am forever grateful for your efforts.
-Jennifer H.
A passenger of United Airlines - 7/25/2023
Thank you so much for reuniting me with my lost item. The service was fast and efficient - had no hope of getting my phone back but I’m so glad I used this service now 5*
-Katie K.
A guest of Virgin Hotel Las Vegas - 7/25/2023
THANK YOU SO MUCH!! got my airpods back so quickly and easily!!
-Marianna C.
A guest of University of Georgia Center for Continuing Education and Hotel - 7/25/2023
Oooops I used my married name. Again, Bless you for all your help.
-Aida R.
A passenger of United Airlines - 7/24/2023
I appreciate your time and effort it took to look for my phone. Also in sending it back to me! Bless you!! Thank you
-Aida S.
A passenger of United Airlines - 7/24/2023
The one thing I would like to be able to do is thank the person responsible for finding it. The very least I could do
-Wayne Neal S.
A passenger of American Airlines - 7/24/2023
Thank you to the Security Team, I appreciate you taking the time to check my room for my missing bracelet. Very much appreciated!
-Emily P.
A guest of Aria Resort and Casino/Vdara Hotel and Spa - 7/24/2023
Good
-Wenceslao rosario J.
A passenger of American Airlines - 7/24/2023
Thank you! I do appreciate your diligence and integrity! I believe my phone will be delivered today and can't thank you enough for notifying me of the procedure to pay for it's return and for following through. Bless you all!
-Nikolina J.
A passenger of American Airlines - 7/24/2023
Dwight provided excellent customer service in locating my phone and chargers left in my hotel room. He went above and beyond in providing feedback and keeping me updated.
-Yonnie C.
A guest of Omni Hotel CNN Center Atlanta - 7/24/2023
Thank you for finding my prescription sunglasses. They were on there way back to me before I even noticed I left them in the vehicle. Thank you so much for finding them and having a way to get them back to me so quickly.
-Christina W.
A customer of Dollar Car Rental Seattle - WA - 7/23/2023
Honest crew 5 stars
-Adrian O.
A guest of Schlitterbahn Galveston Island - 7/23/2023
Thank you very much for doing this, I appreciate your hard work and perseverance.
-Ana P.
A guest of Cedar Point - 7/22/2023
Thank you so much for the efforts to find and return my lost phone. I am so grateful. Thanks !!
-William B.
A passenger of American Airlines - 7/21/2023
thank you so much. this was wonderful. we truly appreciate it. Awesome job team AA. Thanks again
-Robert F.
A passenger of American Airlines - 7/21/2023
I am very pleased with the staff at American Airlines who went beyond the scope of their duties to assist us in getting back our “Lost & Found” duty free bag accidentally left in the ramp at Philadelphia airport! Thank you so much for all your assistance. My wife and I commend the exemplary service you have provided !
Special mention to Britanee (AA Philadelphia) & Grace (AA Toronto) who were both very helpful!
Many thanks again!!
-Antonio M.
A passenger of American Airlines - 7/21/2023
Thank you for your help! A FedEx pickup has been scheduled for any time before 5 PM today. Thank you!
-Mary M.
A guest of Hilton Milwaukee City Center - 7/21/2023
Received prescription eyeglasses in the mail. Thank You
-Sharie N.
A guest of Harrahs Cherokee Resort - 7/20/2023
This was an awesome service. Thank You.
-Charles W.
A passenger of United Airlines - 7/20/2023
Amazing they found our lost item. Thank you so much for contacting us and the fedex option to ship!
-RHonda S.
A passenger of Cincinnati/NKY Int'l Airport (CVG) KCAB - 7/20/2023
Thank you
-chris D.
A passenger of Air Canada - 7/19/2023
Thank you so much-received everything!
I appreciate the care that you took!
-Kim S.
A guest of Cypress Pointe Resort Diamond Resorts - 7/19/2023
It took two months but I am blown away you found my wallet! So excited, thank you for staying on it!
-Bryan G.
A passenger of American Airlines - 7/18/2023
Scott in Albany deserves a round of applause. He helped me with all of my missing luggage problems and my CPAP that I accidentally left behind on a plane. If there were more employees like him, the service industry would be a much better place. Kudos to Scott & any employees behind the scenes who helped me locate my CPAP! Thank you, Laura G.
-Laura G.
A passenger of American Airlines - 7/18/2023
Thanks for this excellent service.
-Ralph E.
A passenger of American Airlines - 7/18/2023
Thank you kindly, I received my items in the mail yesterday. Additionally I received my daughter's hiking books. She did not realized he had left them. Thanks again.
-Wanda M.
A guest of Embassy Suites - 7/18/2023
Thanks
Appreciate your help with a stressful situation
-Michael M.
A passenger of American Airlines - 7/18/2023
Thank you so much for helping me find my glasses i appreciate it very much.
-Luz A.
A guest of Kings Dominion - 7/17/2023
Excellent Service. Thank you for recovering it
-Eduardo M.
A passenger of American Airlines - 7/17/2023
EXCELLENTAAAAYYYYY! Wynn... your the best. From the black Formula One racing car to the burgers at the pool. Now this!!! With my "Terminator" voice..... "I'll be back".
-ANTHONY L H.
A guest of Wynn Las Vegas - 7/17/2023
Thank you for my return getting back to me in great condition
-Daphne B.
A passenger of MSC Cruises USA - 7/17/2023
You guys are amazing!!! Thank you so much- this phone has the last year of pictures of my late son. I am so grateful
-Amanda B.
A passenger of American Airlines - 7/16/2023
J'ai eu un super service
Vraiment a chaque téléphone toujours courtois et rapide pour les rappel
Très bon suivi par courriel
CelA grâce à une Dame au nom de MARYSE merci
-Chantal L.
A passenger of Aéroport de Montréal-Trudeau - Opsis services aéroportuaires - 7/15/2023
Wow!! Talk about amazing service. Honestly I feel like this never happens anymore but to lose a cell phone on a plane you'd think it was a lost cause and you'd never see it again. Thanks to Imani for calling me and leaving a vmail letting me know you found it before the L&F ticket was ever acknowledged. The person in the CS Chat who assisted and to whoever answered the phone at the L&F desk this morning. THANK YOU.
-Carol D.
A passenger of American Airlines - 7/14/2023
Excellent service. Thank you for your efficient and thorough service.
-Sonia J.
A passenger of American Airlines - 7/14/2023
The agent with whom I spoke was pleasant, professional and gave me total confidence the item will be shipped as soon as feasible. Very efficient process.
-Jack F.
A passenger of Charlotte Douglas International Airport - 7/13/2023
Excellent service from LaLa
-Florence O.
A guest of Sheraton Vistana Resort Villas - 7/13/2023
THANK YOU!
Josef S
-Josef S.
A passenger of United Airlines - 7/13/2023
Thank you so much!!! I would love to know where my ID was found!
-Cindy M.
A guest of Cedar Point - 7/13/2023
THANK YOU, my computer arrived intact today.
Can you tell me where it was found?
Appreciate your excellent service.
-raymond B.
A passenger of United Airlines - 7/12/2023
Thank you! I am most grateful for your finding the iPad.
-Robert B.
A passenger of Alaska Airlines - 7/12/2023
Zenima was the contact for me. She was patient, attentive and was easy to understand. Her instruuctions were clear and precise. Items have expected arrival of Friday July 14th. Thank yoy
-christopher f P.
A passenger of JFK Terminal 4 Lost and Found by Smarte Carte Inc. - 7/12/2023
Thanks
-Craig H T.
A passenger of American Airlines - 7/12/2023
This was excellent customer support! Thank you so much for locating my item so quickly and shipping it back to me.
-Natalie R C.
A passenger of United Airlines - 7/11/2023
So impressed by the ease and quick response. They found my item and sent it within a day. Thank you!!!!
-Meg O.
A passenger of Amtrak - 7/11/2023
Thank you so-o-o-o much, you were amazing in holding the keys and then sending them to me. So much appreciated!
-Marlene P.
A guest of Embassy Suites Murfreesboro - 7/10/2023
thrilled to have iPad found. thank you to
bob and team at JFK term 8!!!
-robert B.
A passenger of American Airlines - 7/10/2023
We were so impressed with how you took care of us on this lost and found. We are so thankful that you have such honest people working for you who clean and check on lost items in the planes. I wasn’t sure if I would ever see that drivers license and passport again. I can’t tell you how excited we were to get your message that you had found our missing items. Your prompt service of returning those to us is very much appreciated! We have always flown with American Airlines and we will certainly continue in the future.
-Philip G.
A passenger of American Airlines - 7/10/2023
Barry provided excellent service. He was very helpful and resourceful in finding and returning my license. He was professional and a pleasure to talk to.
-Lourdes L.
A passenger of American Airlines - 7/10/2023
thank you so much for returning my items.
-Christine S.
A passenger of United Airlines - 7/9/2023
Thank you for your prompt service and assistance with locating my hard headed son cellphone. Be safe!
-Angela P.
A guest of Kings Dominion - 7/9/2023
Thank you so much for finding and sending the infant onesie to me. Your lost and found team are the best. I will be back the next time I'm in Tampa. Tell everyone that was involved with finding the onesie I appreciate it so much. Thank everyone.
Cathy Deal
-Cathy D.
A guest of Seminole Hard Rock Tampa - 7/8/2023
Thank you so very much for sending my denim bag home.
Thank you,
Jessie J.
-Ms. Jessie Louise J.
A guest of Liki Tiki Village Resort - 7/8/2023
Thank You!!! I was a little worried that I could not talk with anyone about the lost wallet, but your system worked!! Good communication via email on progress and Shout Out to CLT America Airlines for finding and returning!!
-Todd R.
A passenger of American Airlines - 7/7/2023
YOU DONE THE FANTASTIC SERVICE, Cudos to your entire team and thanks a lot for retrieve my Ipad back.
-Guida Raghu R.
A passenger of JFK Terminal 4 Lost and Found by Smarte Carte Inc. - 7/7/2023
Thank you so much for returning my lost item with full contents.
Really appreciate Air Canada employees honesty and responsible behaviour to ensure I received my item in full .
Thank you
-Faisal A.
A passenger of Air Canada - 7/7/2023
Fantastic experience. Many thanks. Tim
-Tim N.
A passenger of United Airlines - 7/7/2023
With limited information and poor documentation, you were still able to find my tablet and return it to me. I am sure it is mine, since the pass code worked and I was able to identify the files.
Thank you for helping me sleep better.
-martin W.
A passenger of United Airlines - 7/6/2023
I would like to thank to Olga S. and the aricraft mechanic (ALex) that worked overnight to find my ring. Olga was fantastic and spent long time looking after dismantling the chair.. You have outstanding employees and they make the difference in a company. I know as I also work with public. Best regards.
-Sandra H.
A passenger of American Airlines - 7/6/2023
I was assisted by Vladimir, with the items I left at the Hilton Blue Lagoon, Miami.
He was aware of the item I had left right on the bat. He took precautions to ensure he was talking to the actual owner and within 15min he had sent me the link to start my return process. He also, called to inform me the items would go out the same day-actually he was handling that then.
He was very pleasant.
On a scale of 1-5 with 5 being exceptional I would rate Vladimir a 5!
-BARBARA F W.
A guest of Hilton Miami Airport - 7/6/2023
Excellent
-Maricela G.
A guest of Venetian Resort and Expo Lost and Found - 7/6/2023
Thank you so much for contacting me about my Brazilian passport
-Valeria A.
A passenger of United Airlines - 7/5/2023
Received my package today including some items I had forgotten to include in my claim. Thank you!
-Bernadette W.
A passenger of Holland America Line - 7/5/2023
Thank you so much for finding my item!
-Susan L.
A guest of Hilton Waikoloa Village - 7/4/2023
Thank you so much for pursuing my lost phone, with a great result. Although they have replaced it. It will be good to get the phone back to them. I look forward to flying with you again.
-Michele D. A.
A passenger of American Airlines - 7/4/2023
Excellent service!
-Johnny C.
A guest of Caesars Windsor - 7/3/2023
Bag was lost and after 3 days I became totally frustrated. Finally someone (Karen in Seattle) contact me and put me at ease. She shipped out the bag the same day!
-Leroy Scott B.
A passenger of Celebrity Cruises - 7/3/2023
What a remarkable system for finding and returning my laptop! Thank you for such a prompt response - I can hardly believe it’s already on the way back to me. Terrific job - thank you!!
-Elizabeth B.
A passenger of American Airlines - 7/3/2023
Thank you I received my lost item. I really appreciate the process of my return.
-Raquel D.
A guest of Excalibur Hotel and Casino - 7/3/2023
I am so impressed with the service that I received, both from United and from you regarding the return of my lost IPad. I should also mention the excellent service from FEDEX. Thank you all!
-Penelope R.
A passenger of United Airlines - 7/3/2023
Thank you
-Ayuot R.
A guest of Agua Caliente Casino Resort Spa - 7/3/2023
Thank you so much for finding my cell and shipping to me snd for your wonderful communication!
Warm regards! Tania
-Tania
A passenger of American Airlines - 7/2/2023
Thank you so very much for recovering my husbands headphones. They were quite costly and we did not think we’d ever see them again. I am very blown away by your customer service and by the good person out there that handed these in. You are are best! Thanks !
-Larissa C.
A passenger of American Airlines - 7/1/2023
I would like to thank the cleaning staff and everyone at the Tropicana for returning my wallet. Everyone was great and a big help and I appreciate it so much.
-Thomas M.
A guest of Tropicana Atlantic City - 7/1/2023
Thank you for your prompt and considerate attention!
-Sue A.
A guest of Ocean Casino Resort - 7/1/2023
I truly appreciate your being able to locate and return my items back to me. Some of the items had sentimental value, and were irreplaceable.
-Reunise
A passenger of Amtrak - 7/1/2023
Helpful service! Thank you so much!
-Losmy Saint A.
A passenger of American Airlines - 6/30/2023
Thank y’all soooooooo much for not taking the money, and/or any items out of the bag my daughters friend left in the room. I thank y’all with all my heart.
-Chelsea G.
A guest of Kalahari Resorts - 6/30/2023
gracias por todo principalmente por buscar y a ayar mi pasaporte les estoy agradecido de tenerlo de nuevo en mi les doy las gracias a todo el personal que hicieron el esfuerzo por ayarlo bendiciones para todos
-Jesu6 M.
A passenger of Alaska Airlines - 6/29/2023
Thank you so much for your speedy recovery and notification and shipping of my bag I left at the AA gate in PHL. My computer that contains work and photos was in that bag! I am so grateful. Wishing you all the best.
-Sally B.
A passenger of American Airlines - 6/29/2023
I really appreciate that you guys contact me referenced to my lost wallet.
That is a mother's day present from my children's.
So happy I'm going to get it back.
Thanks for your time and for the compromise with us as costumers.
This says a lot and I can recommend you to my family and friends.
Love it.
-Elsa J.
A passenger of United Airlines - 6/29/2023
Great lady who helped me!!! Made it easy to report lost and found and get it fedex back to.
-Rosa D.
A guest of Omni Fort Worth Hotel - 6/29/2023
I am ecstatic with joy. I can deal with missing clothes bit this item is essential to my well being.. Immaculate service.
-Harl P.
A passenger of American Airlines - 6/28/2023
I am a senior citizen and this is a really easy transition. Thank you so much
-Davida W.
A guest of Darien Lake Buffalo - 6/28/2023
Thanks for a great experience!
-Mark K.
A guest of Venetian Resort and Expo Lost and Found - 6/28/2023
We were overwhelmed with relief to hear you have found my black portfolio containing our checkbook, password book, kindles and important Volvo documents! Thank you for your excellent service.
Sincerely,
Jo Ann K.
-Jo Ann K.
A passenger of United Airlines - 6/27/2023
This process has way exceeded my expectations! I appreciate the timely communications. You've been great!
-Jeanne W.
A passenger of United Airlines - 6/27/2023
Very Good Service.
-MAOLIN Z.
A guest of The Grand Canyon Railway and Hotel - 6/26/2023
Started out rocky with a happy ending
-Sherell W.
A passenger of Air Canada - 6/26/2023
Receive yeah welcome thank you
-Hey Siri, FaceTime M.
A guest of Double Tree San Diego Mission Valley - 6/24/2023
Wow, what a great lost and found, team. Thank you for your professionalism. United Airlines is lucky to have you !!!
-William B.
A passenger of United Airlines - 6/23/2023
Give every one a raise. I dunno who found the tiny case with my expensive as hell heating aids (that i stupidly put in my pocket on a Rollercoaster) but thank you soooo freaking much! This system made it very easy to get them back even when I changed my mind 12 times weather to have them hold them or ship them.
-Amanda G.
A guest of Six Flags Discovery Kingdom - 6/23/2023
The overall service was top-notch. One of the best hotel stays I've ever had. Additionally, my daughter left her purse when we checked out. The hotel staff (Alexis) was very helpful in confirming the purse had been located and streamlining the process of getting the purse back to me. Additionally, Brenda had left for the day at the time that I called. However, she responded to my email first thing the next morning and arrangements were made to return the purse to me right away. You staff is very pleasant, helpful and efficient, and Lexi and Brenda both have gone above and beyond to help get the purse back to us. I will highly recommend Hotel Capstone for those reasons alone, not to mention what a pleasant experience we had all around. Thank you so much!!
-Jackie P.
A guest of Hotel Capstone - 6/23/2023
Item received, thanks... I am impressed with the Hotel and people's honesty, difficult to find it nowadays
-Gerardo V.
A guest of Wynn Las Vegas - 6/23/2023
Thank you very much. Awesome service.
-Mohannad Z.
A guest of Westin St. John Villas.com - 6/22/2023
Thank you so very much . I was deeply concerned .
-Karen S.
A passenger of United Airlines - 6/22/2023
Thank you so much!
-Sunghyun Y.
A passenger of United Airlines - 6/21/2023
Very quick response. Thanks for your help!
-Keith B.
A passenger of United Airlines - 6/21/2023
THANK YOU THANK YOU THANK YOU. I am still on vacation but so relieved. There are still good caring people in the world. Thanks for making my vacation better.
-Patricia D.
A passenger of American Airlines - 6/21/2023
Thabk you so much for a quick response
-Maribella
A guest of Six Flags Great Adventure - 6/21/2023
Your team was fabulous!
-Anne P.
A passenger of American Airlines - 6/21/2023
Got My Jewelry Today
-Sherrly C.
A passenger of Carnival Cruise Line - 6/21/2023
I received nothing but 5 star service at the hyatt recancy grand reserve.
-John H.
A guest of Hyatt Regency Grand Reserve - 6/20/2023
Easy process to get your lost items returned
-Ben C.
A passenger of United Airlines - 6/20/2023
Your service is excellent
I m happy
-Nitnem S.
A passenger of Aéroport de Montréal-Trudeau - Opsis services aéroportuaires - 6/20/2023
Great job getting my iPad back to me. Impressed!
-Casey C.
A passenger of Amtrak - 6/20/2023
Good Job !! Addressing my concerns over my lost item (passport) and keeping me updated!! You’re the best !!
-Latoria B.
A passenger of American Airlines - 6/19/2023
Your colleague at the South Station lost and found was extremely helpful. I couldn't be happier or more grateful.
-Joe S.
A passenger of Amtrak - 6/19/2023
Great
-Annie G.
A guest of Don CeSar Hotel - 6/19/2023
Lost and Found - Great service. The staff at Kennywood did a great job of keeping me up todate on my lost item. Thank You.
-Donna P.
A guest of Kennywood Park - 6/18/2023
Thank you for finding and shipping my wallet back to me. Very much appreciated.
-Trevor
A guest of Hilton Charlotte Uptown - 6/18/2023
So so so helpful! Thank you again!
-Alex L.
A guest of Mandalay Bay Delano Lost and Found Dept - 6/18/2023
We received our Kindle Fire and Kindle Reader today via Fed Express. Thank you so much for finding and sending to us!!
-Linda L.
A passenger of Charlotte Douglas International Airport - 6/18/2023
Great service - feared my iPad was lost but continuous communications got it found and coming home on Wed
-Joseph M F.
A passenger of United Airlines - 6/17/2023
Good job.
-Craig C.
A guest of Schlitterbahn Waterpark New Braunfels - 6/16/2023
The team at SeaWorld responsible for setting up and running the processes for reporting and recovering lost/found items handled our lost item claim expertly. Within two days of our item being reported lost, it was recovered, a notification was sent regarding the recovery and shipped out to me.
-Brian P.
A guest of SeaWorld/Aquatica Orlando - 6/15/2023
Thank you so much!!
-Elizabeth O.
A passenger of United Airlines - 6/15/2023
Excellent service. My lost item was found and shipped within 24 hours! I’m very grateful to WestJet.
-Katherine M.
A passenger of WestJet - 6/15/2023
I am very grateful that my item was found and I was contacted. I never thought it would have been found. Thank you for providing a shipping option.
-Christina C.
A passenger of American Airlines - 6/15/2023
Thankyou so much for returning my lost item well ahead of the estimated delivery date. It is much appreciated!
-EJ M.
A passenger of Aéroport de Montréal-Trudeau - Opsis services aéroportuaires - 6/14/2023
Left a laptop in my room at Omni Shoreham DC. Called from the Amtrak train when I realized I didnt have it and the computer was found and shipped out to me even before I reached my destination. Thank you for making up for my moment of forgetfulness so quickly and easily.
-Elanor C R.
A guest of Omni Shoreham Hotel - 6/14/2023
Thank you!!!!
-Silvia N.
A passenger of American Airlines - 6/14/2023
Thank you SO very much! Our honeymoon pictures are on that phone and not saved on the cloud. We are so glad you found it and made it easy to get back!
-Bethany F.
A passenger of American Airlines - 6/14/2023
Finding nice and helpful people for something that really is not important but it is meaningful for me was very special.
Dinia and Sammy are the best!!!
CONGRATULATIONS to HR for the type of people you have.
-Clarita C.
A guest of Marriott's Frenchman's Cove - 6/13/2023
I am very thankful for the continue feed abck, this phone is essential for my work. Dr S.
-Abdul S.
A passenger of United Airlines - 6/13/2023
Very happy that my lost item was shipped back to me quickly. Great service, thank you!
-Grace J.
A passenger of Alaska Airlines - 6/13/2023
Very courageous, professional attentive and awesome technology. Great job and keep it up.
-Sonny B.
A guest of Venetian Resort and Expo Lost and Found - 6/12/2023
Thank you for your assistance. Bag delivered today.
-Evyonne S.
A passenger of Celebrity Cruises - 6/12/2023
Thanks. Roland the Security officer was phenomenal
-Diane A.
A guest of Double Tree Springfield Abe Lincoln Hotel - 6/12/2023
I lost my wallet and never thought I'd see it again (a friend took me back to the airport to look around and I literally went through trash cans and just gave up) - I can't believe it's coming home to me. It's nothing super fancy, and the cards are all cancelled already, but there were some notes in there from my parents and godparents who've passed away, and I am so happy to get them back. THANK YOU!!!!! I am going to be rushing to the mailbox. :) Hope everyone is enjoying their summer. What joy you must bring to so many people!!!
-Audrey B.
A passenger of United Airlines - 6/12/2023
Guys THANK YOU SO MUCH.
You’re the best.
Theodora Toufekoulas
-Theodora T.
A guest of Hyatt Regency Greenville South Carolina - 6/12/2023
Thank you for the return of my items. Quick service, much appreciated!
-Mary U.
A guest of Westgate Resort and Casino Lost and Found Dept. - 6/12/2023
Thank you for the prompt return of my items
-Judy N.
A guest of Caesars Palace Las Vegas - 6/10/2023
Thank you for returning my item!!!
-Sarita N.
A passenger of American Airlines - 6/9/2023
Got the bag perfect. Great job !
-P
A passenger of Amtrak - 6/9/2023
Thank you so much!
-Ed S.
A passenger of American Airlines - 6/9/2023
Awesome service. Thank you! Felipe was outstanding, gracious, and efficient.
-Charles H.
A passenger of Amtrak - 6/9/2023
I received the 2 items I had reported to Hard Rock Casino and Hotel Lost & Found Dept in Atlantic City, NJ today, 6/7/23. Many Thanks!
-Sally K.
A guest of Hard Rock Hotel & Casino - Atlantic City - 6/7/2023
I am pleased at how easy it was to report my lost laptop. I had to work my patience, but as you said 4-6 weeks... And I am happy to say I am being reunited with my laptop! Thank you!
-Lynette M.
A passenger of American Airlines - 6/7/2023
Thank you so much, for everything you’ve done to find my wallet. You have no idea what this means to me. Looking forward to flying with you again. See you soon, and have a great day !
-John H S.
A passenger of American Airlines - 6/7/2023
Thank you
-Hugo Roberto Delgado M.
A passenger of United Airlines - 6/7/2023
Excellent service. Found my item in less than 24 hours. Thanks a lot team
-Ankkita S.
A passenger of American Airlines - 6/7/2023
Thank you very much for returning my pillow and in such a timely fashion. You were very kind and reassuring when you answered my call.
-Evelyn B.
A guest of Venetian Resort and Expo Lost and Found - 6/7/2023
Thank you so much for the quick recovery and shipping of my Kindle!
-Tiffany P.
A passenger of United Airlines - 6/6/2023
''''''''Great service, less than 24 hour turn around.
I am very great full to get it back so fast,
Thank You so much.
-Raymond C.
A passenger of American Airlines - 6/6/2023
Thank you so much for your assistance. You made the process seamless.
-ivonne
A guest of Marriott's Desert Springs Villas - 6/6/2023
Many thanks for returning my wallet, which I carelessly left on flight AC 861 fron London
-Pamela T.
A passenger of Air Canada - 6/6/2023
Thank you so much!!
-Cheryl
A guest of Embassy Suites Tampa CC - 6/5/2023
Thank you !! I received package
-Mavis W.
A guest of Embassy Suites Kingston Plantation - 6/5/2023
you are the best ever thank you so much for finding it i owe you my life.
-christina B.
A passenger of American Airlines - 6/5/2023
Great professional service!!
Thank you very much!
-Bob C.
A guest of Omni Bedford Springs Resort - 6/5/2023
I want to express my thanks to the Lost and Found Department for everyone’s excellent response in returning my items. When I checked out of the hotel on May 21, I forgot my garment bag full of clothes in the room. I didn’t realize it until I was a couple hours away. I called and was sent a link to the online lost and found form. I received notifications about the status of the search. I wasn’t sure if I would ever see my clothes again. It was only a day or so later that I received the email my items were found. The email notifications and texts were so helpful, and the process of filling out the shipping information was extremely efficient. Also, the price to ship my items was so reasonable. When I received the box, my clothes were even neatly folded and the garment bag folded on top. The note in the box had the name Maria. I want to send a special thanks to her also. I was so grateful to have my clothes returned. Thank you so much.
Sincerely,
Patricia C.
-Patricia C.
A guest of Embassy Suites Tampa CC - 6/5/2023
Unbelievable service. Your staff is incredible. I will stay at La Costa again because of your amazing staff!
-Lisa D.
A guest of Omni La Costa Resort & Spa - 6/4/2023
Thank you for providing tracking number and shipment information.
-Mirco B.
A passenger of United Airlines - 6/4/2023
I have received my lob kindle. Thank you.
-Terry T.
A passenger of Alaska Airlines - 6/4/2023
Thank you for getting my cpap back to me.
-Hilda T.
A passenger of Celebrity Cruises - 6/4/2023
Thank you so much for keeping me up tp date on the status of my lost ring. It was such a relief to know it has been located and I'm happy to say I have already received it, Thank you again for the great service!
-Robert L A.
A passenger of Carnival Cruise Line - 6/4/2023
Thank you so much for locating my iPad Pro so quickly - within 48 hours of my lost property report. Well done United Airlines employees!
-Deborah Gardner W.
A passenger of United Airlines - 6/4/2023
Thank you for a job well done. I didn’t really think the keys would ever be found.
-Charles K.
A passenger of American Airlines - 6/4/2023
I will be so happy to get my duffle bag back. Thank you!
-Jane A.
A passenger of American Airlines - 6/3/2023
I really appreciated all the kindly services.
-KAZUMICHI O.
A guest of Residence Inn Kansas City - 6/2/2023
Thank you for finding it and sending it to me!
-Moira J.
A passenger of Amtrak - 6/2/2023
Thank you. My iPad arrived today. I am so lucky and humbled by your attention. It was lucky that my daughter had my name engraved on the ipad when she gave it to me. I had totally forgotten that. It was lucky that a very diligent person looked at it, saw my name, and made the connection and called. It is apparent that I had thought I had filed a lost item report with you, but perhaps I had not, because none was found.
Thank you, again and again! It is like a miracle. And you are the best of the best.
I hope you have many many many more successes in what must often be heartbreaking endeavors.
Greetings from Maine!
Yours, Mark
-Mark B.
A passenger of Alaska Airlines - 6/2/2023
Great help in recovering our cards in the safe
-Kimberly Jennings D.
A guest of LUXOR Las Vegas - 6/2/2023
Thank you so much!!!
-Kanon I.
A guest of Hostelling International LA/Santa Monica - 6/2/2023
Thank you very much for returning my stuff. It says a lot about your professionalism and character. Keep up the good work and we'll see you next year.
-Jimmy
A guest of Wekopa Resort & Conference Center - 6/2/2023
Very impressed that you found and shipped these items. Very helpful.
-Sandra S.
A guest of Chateau on the Lake - 6/2/2023
As a Colorado based business owner, it's been a 30+ yearlong journey with United Airlines. This represents a high point for me... I really am grateful to you guys for retrieving my headphones. It was I who left them on the plane, and didn't even realize until the next day. But it was you and your team that located them, contacted me, and are returning them to me now. As a 1M mile flyer with United, I've become accustomed to the ups and downs that we frequent travelers have come to expect. But this favor you've done for me I did not expect. Super cool, y'all. I really am grateful.
-Bob F.
A passenger of United Airlines - 5/31/2023
This has been them most impressive system I have seen. The response to our lost item in terms of speed of recovery and speed of info to us is top notch. Thank you to the team involved.
-Tom L.
A passenger of American Airlines - 5/31/2023
Whoever I talked to today in the lost & found prevention meeting as amazing. She was nice, pleasant & called me back when she said she would. Now as long as I get delivered that would be above perfect
-Melvin
A guest of Marriott's Grande Vista - 5/31/2023
Thank you so much! Words can not express how grateful I am!
-Deborah M.
A passenger of Royal Caribbean International - 5/30/2023
I was most impressed with the ease of getting item returned. Thank you!
-Debra G.
A guest of Holiday Inn Club Vacations South Beach Resort - 5/30/2023
Good morning and many blessings I like to thank you for hard work and dedication I'm so happy because the best work and professional experience sincerely Luis l.
-Luis L.
A passenger of American Airlines - 5/30/2023
Wow! From filing a report to shipping my belongs, less than a day. Many thanks to all involved. I'm sure David our "LSA" was involved.
-Robert Griffin S.
A passenger of Amtrak - 5/30/2023
Your Lost and Found service is a great idea! It’s so professional ! Thanks!
-Guy C.
A guest of Canada's Wonderland - 5/29/2023
Thank You!! Phone arrived in perfect shape
-Lillian T.
A passenger of American Airlines - 5/28/2023
Giovanni, security, went the extra mile and helped my friend retrieve her lost items. So efficient and responded quickly!
-Lennnie B.
A guest of Marriott Oceana Palms - 5/28/2023
Thank you Lucy!! I really appreciate your helping me to retrieve my lost iPad. I had given it up on ever seeing it again. - Mark
-Mark E M.
A passenger of United Airlines - 5/26/2023
I want to praise Tracy who figured out that a turned in cell phone in one name actually belonged to another name, me. I lost the phone in the DC Amtrak station on on March 7, 2023. I had to buy a new phone after I got back to St. Louis, MO. I am thrilled I will have the old phone back, if for no other reason than the pictures of my grandchildren.
-Ronald H. M.
A passenger of Amtrak - 5/26/2023
It was a user friendly easy process with fast results!
-Vickie H.
A passenger of Alaska Airlines - 5/25/2023
I have recovered my belongings. Your service was simple and efficient. Thanks!
-Gary J.
A guest of Hilton Grand Vacations Club Las Vegas Boulevard Suites - 5/25/2023
I really appreciate your concern and effort to find my lost passport and make arrangements to courier it to my residence within 2 days. I will recommend your excellent service to my colleagues for them to use American airlines for air travel. Thank you very much.
-Athula W.
A passenger of American Airlines - 5/25/2023
Thank you so much for letting me know that you found my sandals. I really appreciate you calling me again, because I did not notice the first voicemail. Great customer service, I will recommend the Paris! Take good care.
-Susan P.
A guest of Paris Las Vegas - 5/25/2023
I would just like to thank you. I did not expect it to be found!
-Mary M.
A guest of Harrahs Cherokee Resort - 5/25/2023
Great job thanks
-Guiosky T.
A passenger of United Airlines - 5/25/2023
phenomenal work finding my lost item and great experience all along, with constant updates being sent
-riccardo G.
A passenger of American Airlines - 5/25/2023
A stress situation turn into a great experience thank you so much for all your great work
-Mivair B.
A passenger of Orlando Sanford International Airport - 5/24/2023
I received my lost phone today. Many thanks, i do truly appreciate the effort and time to find it. Thank you
-David B.
A passenger of Air Canada - 5/24/2023
Got it. What a relief, thank you very much!
-Edward E. M.
A passenger of United Airlines - 5/24/2023
AA: Thank you so much for calling me soon after I landed that I left an item on the airplane and for the smooth process to retrieve the item. Best, Sahr
-Sahr M.
A passenger of American Airlines - 5/23/2023
United and it’s cleaning crew and freight team did a terrific job of finding my personal electronics that I left on a recent flight. I appreciate the quick reply and the fast delivery of the device. Well done and exceeded my expectations.
-Perry R.
A passenger of United Airlines - 5/23/2023
Such amazing service that I am still in disbelief!! I am so very thankful for the attention and service I received! It may seem like a trivial item, but it is more than that for me! Thank you, thank you, thank you!
-Heidi H.
A passenger of United Airlines - 5/23/2023
Very easy process. Thank you for the help!
-Benjamin V.
A guest of Virgin Hotel Las Vegas - 5/22/2023
Thank you for all of your efforts locating my linen pants-which was left in my error. I’m so grateful and Thankful to EACH and everyone who played an important role with this process. Your honesty/loyalty means so much to me. Hard Rock Cafe really do ROCK!!!!!!
-Tikeyda R.
A guest of Hard Rock Hotel & Casino - Atlantic City - 5/22/2023
thank you for contacting me about my lost item and making it easy to return.
-Lyle R K.
A passenger of American Airlines - 5/22/2023
Harry in Lost & Found was a rock star! So pleasant, so helpful, so amazing! It's amazing that I lost my phone but am coming away with a huge smile on my fact (thanks to Harry), and oh by the way, he found my phone! He made the process effortless. A+
-Lynn A. W.
A passenger of American Airlines - 5/22/2023
Received my iPad, thank you
-beverly P.
A guest of Venetian Resort and Expo Lost and Found - 5/20/2023
I had left my watch in my room, and your team did a great returning it to me. Thank you!
-Kim D.
A guest of Renaissance Hotel Tulsa - 5/19/2023
I recently lost my drivers license ID at the Tampa International Airport. I filled out a L&F form and was notified in less than 24 hours that it had been found. It was mailed to me and I received it 4days after I lost it!! Kudos to you folks!! Thank you for your prompt and courteous action to get it to me! You rock!!!
-Moroz D.
A passenger of Tampa International Airport - 5/19/2023
5 star
-Laneak
A guest of Westgate Towers - 5/19/2023
Thanks a lot for searching/finding/and sending my lost item. It talks very highly about the service provided by Alaska Airlines.
Thanks!!
-Pedro A.
A passenger of Alaska Airlines - 5/19/2023
recieved lost iten thank you
-jim H.
A passenger of United Airlines - 5/18/2023
I can’t begin to thank you for this wonderful service. It is so worderful to know that there are honest people who really care about others. Thank you so much
-Sheila S.
A guest of Embassy Suites Seattle Tacoma Airport - 5/18/2023
THANK YOU ROYAL CARIBBEAN CRUISES! I RECEIVED MY LUGGAGE TODAY! THANKS, LR
-LOUISE R.
A passenger of Royal Caribbean International - 5/18/2023
I have no words to describe how AMAZING person in this world is Natasha from the security , helping me to find out my lost item that I left at the resort on May 7th . She deserve the best and a raise on her salary for how amazing she is doing her job and how nice is she with the clients ! Thank you Natasha, you are an hero ! God bless u!
-alina B.
A guest of The Kartrite Resort and Indoor Water Park - 5/18/2023
My item has been returned.
Thank you.
Annette Cappaert
-Annette C.
A passenger of United Airlines - 5/18/2023
How about that? In less than one week you were not only able to find my missing Kindle reader, but you were able to ship it back to me in PERFECT condition. Thank you for your prompt courteous service. I hope I don't ever need you again, but if I do, I'll be happy no matter the outcome. Thanks, again. You guys made my day.
-David M.
A passenger of United Airlines - 5/18/2023
I want to take this time to thank you all for the return of my laptop, and you have done a trustworthy and wonderful job.
Thank you again.
-Joan S.
A passenger of American Airlines - 5/17/2023
I am dumbfounded that my Bose headphones were returned. It restores my faith in the honest of humanity.
Kudos to the person who returned them.
-Dale D.
A passenger of United Airlines - 5/17/2023
Excellent job from United Airlines for the prompt respond to ship my lost item back to me. I really appreciate that. Thank you and God bless.
-Foday G. Kamara S.
A passenger of United Airlines - 5/17/2023
I could not be more pleased with the response and support that I received from the United team. Unbelievable concern and follow-through from the GS desk, Jan and Ann. The person who searched and located my iPad in a packed United Club was incredible. And last but not least, the person at Lost and Found, who made sure that my article shipped, was a true professional in every way. Thank you all!
-Michael T.
A passenger of United Airlines - 5/17/2023
Received my package today -
Thank you so much for returning my left behind clothing. Joy
-Joy M.
A guest of Westgate Smokey Mountain - 5/17/2023
thanks so MUCH for finding my lost cell phone at Fort Worth/Dallas airport. So appreciated that is in process of shipping by Fed Ex to my home in Sarasota, FL. It is scheduled to arrive May 18th. THANKS SO MUCH Polise
-Michael P.
A passenger of American Airlines - 5/16/2023
Thank you! I am very pleased that you were able to locate my Kindle and that it was not lost or taken. Thank you for the quick response and for having an easy process of reporting, the updates and mailing it to me. I am looking forward to my kindle arriving safely home in the mail.
Thank you
-Lori Z.
A passenger of United Airlines - 5/16/2023
Thank you for returning my notes that i had invested hundreds of hours developing.
Your efforts have renewed my trust in people.
Thank you again.
-Larry O.
A passenger of American Airlines - 5/16/2023
Transaction was very easy and returned items arrived quickly.
-Alexander L.
A guest of Kennebunkport Captain's Collection - 5/16/2023
Great service. Left my tablet on the plane on Sunday. Agent called to let me know they had it. By Monday it was being shipped home.
Many Thanks
Thanks for the speedy service
-Jeff
A passenger of American Airlines - 5/15/2023
We received our package yesterday. Thank you very much for your help and courtesy. Ron Karst
-Ron K.
A guest of Gold Dust West Carson City - 5/14/2023
Tammy was super helpful with this lost and found process! She was personable and happy to help!
-Amanda S.
A passenger of Tampa International Airport - 5/13/2023
Thank you so much for sending my makeup bag back ! That was so appreciated. We will be back. I did leave the maid service a tip each day as they were doing a fabulous job on floor 23 the whole week we were there! We will be back!
Thank you SP. cindy b.
-Cynthia B.
A guest of South Point Casino - 5/13/2023
Dollywood worked diligently on finding my list item I can't thank them enough for the blessings they instill in what they take pride in doing. Thank you so much.
-Brandon I.
A guest of Dollywood Theme Park - 5/12/2023
1st. Thank you to the Pilot and crew of flight of flight AA2675 5/8/23 who helped search the plane and pilot on hands and knees looking and also letting me know at baggage where to report loss. Thank you also for finding my phone in CLT airport and quickly notifyig me. It was sent quickly to me via overnight FED EX. loss of my phone was hard to imagine an getting it back surprising. THANKS SO MUCH!!!!!
-Robert and Sharron R.
A passenger of American Airlines - 5/12/2023
-ROY
A guest of Shore Cliff Hotel - 5/12/2023
Got the shipment. Thanks
-Bella B.
A guest of Venetian Resort and Expo Lost and Found - 5/12/2023
The coats arrived today in perfect condition. Thank you so much!!
-Wendy S.
A guest of Embassy Suites Washington Square Tigard - 5/12/2023
Exactly a week after reporting my list bag, I received it at my home. The service was quick and easy and kept me updated along the way.
-Richard E S.
A passenger of Celebrity Cruises - 5/11/2023
Thank you for diligently tracking down my laptop that was turned in to lost and found and for shipping the laptop to me. I also want to commend Ayleen the waitress at the Bleu Mediterranean bar in Terminal C in Dallas who found my laptop and turned it in to lost and found. I am very pleased with the service from American Airlines.
-John T.
A passenger of American Airlines - 5/10/2023
Thanks so much for helping me get my I pad back. I received it today. Great job.
-Gary F.
A passenger of American Airlines - 5/10/2023
Excellent follow-up and delivery. Nothing was missing and delivered as promised.
-Sandra S.
A passenger of Air Canada - 5/10/2023
Thank you American Airlines for finding my lost item Excellent Job
-Leonardo M.
A passenger of American Airlines - 5/10/2023
YAY!!!! another grand experience on American. I am incredibly thrilled you located and are sending me my lost passport. Thank you seems inadequate.
-Marcia B.
A passenger of American Airlines - 5/10/2023
Very impressive list items process and system. Very pleased not only that my items were located, but were forwarded to me once I paid for them shipping.
-Don W.
A passenger of Charlotte Douglas International Airport - 5/9/2023
I am blown away that you really found it for me. Thank you SO much. It means the world to me. Your agent was so lovely today. Thank you
-Katriona L.
A passenger of United Airlines - 5/8/2023
Very impressed with the quick response.. mahalo
-Maria L.
A guest of Marriott's Waiohai Beach Club - 5/8/2023
I received my lost items. Thank you so much for your excellent service!
-Dianne W.
A guest of Hilton Hawaiian Village - 5/8/2023
I was still at the airport when I realized I left my phone on the plane and security wouldn't let me return to retrieve it. I never thought I would see it again. THANK YOU United for finding it and returning it in just ONE WEEK!
-Suanna T.
A passenger of United Airlines - 5/8/2023
That you very much for your service. I am patiently waiting for the return.
-Katherine T.
A passenger of Royal Caribbean International - 5/8/2023
Staff at Dollywood are amazing people
Thank you
-Pete Z.
A guest of Dollywood Theme Park - 5/7/2023
Carla rules !!! So kind, so professional. You need to clone her.
-Troy L.
A guest of Harrahs Las Vegas - 5/7/2023
Very impressed by the lost-and-found process.
-Trey M.
A passenger of Alaska Airlines - 5/7/2023
Very much appreciate your help
-Michael V.
A guest of Four Seasons Hotel Las Vegas - 5/6/2023
Absolutely outstanding response and resolution process. Thank you so much
-Dana E.
A passenger of United Airlines - 5/6/2023
I'm very grateful that after 2 months Amtrak was able to locate my bag and notify me even though they'd already sent an email informing me that the search had been discontinued. Thank you.
-Jonathan H.
A passenger of Amtrak - 5/6/2023
Thank you. I received my passport today via FedEx. I appreciate it.
-Maggie Moffitt R.
A passenger of American Airlines - 5/5/2023
Thanks so much!
-Sally G.
A passenger of Air Canada - 5/5/2023
Thank you so much for letting me know I lost a folder. I didnt even realize it. I really appreciate the customer service!
-chris H.
A customer of Dollar Car Rental Seattle - WA - 5/4/2023
Thank you for finding and returning my lost Kindle.
-Richard C.
A passenger of American Airlines - 5/3/2023
So happy you were able to find my iPad! Really amazed—thank you!
-Katherine N.
A passenger of United Airlines - 5/3/2023
Once again great job, thank you
-Asa J.
A passenger of Alaska Airlines - 5/3/2023
Thank you for the prompt service! The gentlemen I spoke with were very kind and reassuring also very helpful
-Justine M.
A passenger of Amtrak - 5/3/2023
Many thanks for the information. Your help is greatly appreciated.
-Graham T.
A passenger of Royal Caribbean International - 5/3/2023
Good service! Central Baggage was especially responsive to questions. Item (computer) left on plane 7 weeks ago. Gate agent at PSP, Andrew was in contact before we even left the airport. When we got home to WA, I had a msg from Andrew on home phone. I should have given Alaska my cell number. Also helpful Ricardo, at "800 help' for AA' started the return process. Would have liked more human contact and feedback during the interium process. Thanks to all for safe return.
-Paul B.
A passenger of Alaska Airlines - 5/3/2023
United, as a company, has gone beyond what I ever expected from an airline. Thank you so much for locating my passport and returning promptly. I can’t thank you enough. It has saved me hours of aggravation and agony. I will remember this in future as my choices include United. You went above and beyond the call of duty and I won’t easily forget the kindness. Kindest, Erika S, thank you again.
-Erika S.
A passenger of United Airlines - 5/3/2023
Thanks so much for the excellent customer service. The housekeeping staff went out of its way to locate our lost item and follow up. Greatly appreciated!
-Lisa H.
A guest of Clarion Hotel Anaheim - 5/2/2023
Thank you very efficient and fast service
-Asa J.
A passenger of Alaska Airlines - 5/2/2023
Great service - easy to use and thankful that the FEDEX is sending it 2 day express. Much appreciated.
-Rebe K.
A guest of Hilton Grand Vacations Club Kings Land - 5/2/2023
Your customer service lost and found department is amazing! We appreciate your time and effort in locating my drivers license and getting it to me! Thank you so much.
-Bruce N.
A passenger of Alaska Airlines - 5/2/2023
Timely, easy, and appreciated!
-Nathaniel T.
A passenger of Alaska Airlines - 5/1/2023
Completely blown away by this whole process starting with housekeeping Lashon to the lost
-John A.
A guest of Golden Nugget Las Vegas Security L&F - 5/1/2023
Excellent - Fast - Punctual - Seri - I didn't expect such a precise service.
-Alessandro R.
A passenger of JFK Terminal 4 Lost and Found by Smarte Carte Inc. - 5/1/2023
Very responsive. And detailed descriptions of lost items. Thank you!
-Ryan R.
A guest of MGM Grand - 4/29/2023
Thank you so much for responding to my submission of a lost item (my iPad), finding it and returning it to me. The most valuable items are the photos of my family and I am so appreciative that it was found and returned. Thank you.
-Anne-Marie J.
A passenger of American Airlines - 4/29/2023
Thank you so much. American Airlines saves my life. Thanks for your attention to my issue
-Delnia A.
A passenger of American Airlines - 4/28/2023
THANK YOU!! The whole process, from calling to update emails - and quick shipping!! So thankful for all the help!
-Julie B.
A passenger of United Airlines - 4/28/2023
You folks found and sent the right item. My wife is overjoyed as it is jacket that was her ailing mother’s. Thank you so much.
-Jason H.
A passenger of United Airlines - 4/27/2023
I did Rex's my wallet back however the $95.00 in cash was not in it. Can anything be done about that as I was informed the cash was in in it when I received the call that it was found.
-Dawn B.
A passenger of Alaska Airlines - 4/27/2023
Thank You!!!!!!!
-Will H M.
A passenger of Cincinnati/NKY Int'l Airport (CVG) KCAB - 4/26/2023
great service! Thank you!!
-Diane S.
A passenger of Alaska Airlines - 4/26/2023
Arrived perfectly. Thnx
-Barbara O.
A guest of Marriott's Desert Springs Villas - 4/25/2023
Thank you for being so quick and helpful at find my wallet. From the time I submit claim and received notification that it was found was less than 24 hours. Also very quick at getting my wallet shipped back to me, about 2 hours from when I requested shipment. Thank you very much.
-Kiery H.
A passenger of American Airlines - 4/25/2023
Thank you so much for the quick communication. This process was very easy to navigate. I entered my information and within a few hours I received communication my items had been found and were sent out the next day. I hope I don’t leave anything in the future but glad that you have this program and appreciate you taking time to find my jacket and send it back to me.
-Trisha G.
A guest of Downtown Grand Las Vegas - 4/25/2023
Thank you for continuing to look for my phone until it was found. I would like to know where it was found.
-linda S.
A passenger of United Airlines - 4/25/2023
The team was wery effectrive. They found the item in less than 24 hours and emailed me aboujt the success. I suggest that the website include a plce to record seat number. I lost it in the seat location.
-Richard J P.
A passenger of American Airlines - 4/25/2023
No problem. I really appreciate you taking care of me.
-Pat E.
A passenger of United Airlines - 4/24/2023
I am grateful that my item has been found and shipped to me. I am looking forward to receiving it.
-DR. JACQUES E. P.
A passenger of American Airlines - 4/24/2023
I appreciated that you kept me apprise of the status of my belongings. When it was found there were options available to me for the return. Once the option was chosen, you were able to promptly deliver
-Alicia B.
A passenger of Carnival Cruise Line - 4/24/2023
Thank you so much for keeping me informed about my items. I really appreciate it. Hope to hear from you soon saying that it's on the way. You guys are the best.
-Sandra B.
A passenger of Royal Caribbean International - 4/23/2023
I just received my lost items. I’m overwhelmed by the kindness of some individual who found my bag. Also, to the amazing United team. Never have I experienced such joy to have my treasures back. Thank you to everyone. United you’re the Best. Gwen S.
-Gwen S.
A passenger of United Airlines - 4/21/2023
Thank you for your quick response in shipping my forgotten items
-Roberta H.
A guest of Hilton Grand Vacations Club at The Flamingo - 4/21/2023
Thank you so much for locating my laptop. You stayed in touch along the way and even though it wasn’t found right away, you persisted until found. And then made it easy to send it to me via FedEx. And you packaged it so it arrived unharmed. My experience with the lost and found folks alone would be reason enough for me to fly American again!
-Suzanne M.
A passenger of American Airlines - 4/21/2023
We were delighted to learn that our lost item had been found! Thank you for your efficiency and speed in sending it to us!
-Molly R.
A passenger of United Airlines - 4/20/2023
Laptop arrived on time. Thanks.
-Rafael Q.
A passenger of United Airlines - 4/19/2023
The Lost and Found Department was very friendly and professional. American Airlines provided me with a very good service.
-Bettina H.
A passenger of American Airlines - 4/19/2023
Thanks for the quick response and I got my phone back today.
-Ernisyah
A passenger of United Airlines - 4/19/2023
Excellent service! I never expected to see my laptop again. Thank you Gary, you saved the day!!
-Susan M.
A passenger of American Airlines - 4/18/2023
Received my item. Thank you
-Jerilyn F.
A passenger of Alaska Airlines - 4/18/2023
I received my lost item (camera) in good order Thank You
-Pierre R.
A guest of PARK MGM Las Vegas - 4/18/2023
I never expected able to get my phone back among hundreds of lost items in the air plane. But I was wrong. Thanks very much your(AA) hard work, which saved me a tons of my important datas.
-Soogil S.
A passenger of American Airlines - 4/18/2023
I am very happy with your service! My lost article was located less than 24 hours after I reported it missing and then was shipped to me very quickly. I received it today. Thank you!
-Judy J.
A passenger of United Airlines - 4/18/2023
Extremely satisfied with my experience!!!! Thank you Mrs Blue the security guard that helped us so much and the guard that found the item!!!! Awesome trustworthy staff!!!
-Joy E.
A guest of The Historic Powhatan Resort - 4/17/2023
THANK YOU!!!!!!!I was very upset yesterday when I finally accepted the reality that I had left my laptop on a bench at SFO.Thanks to a good Samaritan and very efficient and caring American Airlines gate agents on duty at SFO B22 last Friday at 7:30am (I was on AA2043 -SFO/MIA) my laptop is on its way back to my home.THANK YOU AGAIN!!!!
-Reinaldo M. D.
A passenger of American Airlines - 4/17/2023
Thank you for getting my lost item back to me. It had been over two weeks since I lost it and really had decided it was lost forever.
-Mary M.
A passenger of American Airlines - 4/17/2023
Thank you for finding my Kindle reader!
-Anton N.
A passenger of American Airlines - 4/17/2023
Great job. I really appreciate your care in finding my hearing aids.
-Susan B.
A passenger of United Airlines - 4/17/2023
My experience with getting back my lost items was done very professionally and clearly. I so appreciate all the Luxor staff who were a part of this process. Thank you!!!
-Anita L.
A guest of LUXOR Las Vegas - 4/17/2023
I rec'd my lost item. Thank you for shipping it to me.
-Charlene A.
A guest of Grand Canyon National Park Lodges - 4/16/2023
Our item was received yesterday! Thank you so much for your kind and efficient service. You helped relieve our anxiety and we appreciate you!
-Martha L. H.
A passenger of Tampa International Airport - 4/15/2023
Thank you so much for finding my Kindle within 48 hours! American Airlines employees Rock!
-Linda
A passenger of American Airlines - 4/14/2023
We lost a very important luggage and we were desperate , the responsabile of taxi driver was really into us and helped us a lot . He took our personal details and for the inconvenece he wanted to offer us a coffee. Then the day after he found out our luggage luckily. I really want to thank him and the team of lost and found in every airport should be more people like you . Thank you
-Gianni de N.
A passenger of Aéroport de Montréal-Trudeau - Opsis services aéroportuaires - 4/14/2023
Thank you for the great work in locating and sending me my wifes phone.
-Chris e M.
A passenger of American Airlines - 4/13/2023
Thank you. Thank you. I was desperate to get my iPad. I could track it but I have Covid and couldn’t go get it
-Shirley R.
A passenger of American Airlines - 4/13/2023
Thank you very much. Everything goes smooth and satisfied with your service.
-KAZUMA Y.
A passenger of United Airlines - 4/13/2023
Thank you very much for your excellent performance and efficiency . Today was a great day knowing you found my lap top,, I was so depressed…
-Francisco L.
A passenger of United Airlines - 4/12/2023
I am so grateful to the Amtrak and chargerback teams for finding my ipad, calling me, and now sending it back. I never expected to get it back, so thank you Tina and your team. You rock!
-Donna I D.
A passenger of Amtrak - 4/12/2023
Thank you . Fabulous service .
-Frances
A passenger of United Airlines - 4/12/2023
Excellent service along with gratitude for Bellagio's staff.
-Michele M.
A guest of Bellagio - 4/11/2023
A quick THANK YOU !!!!! Very much appreciate the assistance !! I stopped at the AA Lost
-Joseph A Geoghegan, J.
A passenger of American Airlines - 4/11/2023
So happy, so appreciative, Thank You for reaching out to me.
-Starlen T.
A passenger of Air Canada - 4/11/2023
Thank you very much. Greatly appreciated
-MIchael D.
A passenger of United Airlines - 4/10/2023
Happy and grateful for your service.
-sima H.
A passenger of United Airlines - 4/10/2023
It’s outstanding that you offer this service! There’s nothing worse than realizing you left something behind and knowing that it’s not gone forever is a great feeling! Thank you!
-Doreen R.
A guest of Venetian Resort and Expo Lost and Found - 4/10/2023
Very easy process , thank you
-David J E.
A guest of Paris Las Vegas - 4/10/2023
Lost my phone at Sea Tac. Alaska Airlines found it and got it to me immediately. You guys rock!!!!! It is hard to believe how well you ALL did your job for me. THANK YOU a hundred times.
-donna C.
A passenger of Alaska Airlines - 4/10/2023
Yvonne in Denver was very helpful on the phone when I couldn’t do online documents
-Kara S.
A passenger of United Airlines - 4/9/2023
I’m very satisfied with how the situation was handled from the very beginning. Mrs Amy the manager AA was very comforting and made sure that I followed the instructions. She went above and beyond! I truly appreciate it! Thank you so much Bedy R.
-Bedy R.
A passenger of American Airlines - 4/9/2023
Thank you Thank you Thank you!!!!
-Kathi S C.
A guest of Vacation Village at Weston - 4/9/2023
Thank you so much for finding my clothes! I seriously doubted I would ever see them again. I actually lost sleep last night thinking about it. So happy!
-Jerry L.
A guest of Venetian Resort and Expo Lost and Found - 4/8/2023
never thought I would see my e-reader again. Great job
-Catherine Hunter F.
A passenger of Alaska Airlines - 4/8/2023
Thank you so much for finding and mailing my swimsuit! I appreciate the time and effort it took!
-Noelle R.
A guest of Marriott's Waiohai Beach Club - 4/8/2023
Very impressed with your service
-NICK M.
A passenger of United Airlines - 4/8/2023
I'm very impressed and thankful for the CLT lost and found service, particularly their offering to initiate the shipping mid-Friday afternoon to help me recover. The payment solution was very easy to navigate, too.
-Kevin M.
A passenger of Charlotte Douglas International Airport - 4/8/2023
I appreciate this service that you provide, thank you.
-Teresa G.
A guest of The Carriage House - 4/8/2023
Everyone was so helpful and courteous. Thank you so much!
-Tamara L.
A guest of Venetian Resort and Expo Lost and Found - 4/7/2023
Thank you very much for finding and returning my purse. Excellent service.
-Dona S.
A passenger of American Airlines - 4/7/2023
Good job thanks!
-Joshua J S.
A passenger of MTA NYCT Lost and Found - 4/7/2023
Thank you so much . I received the package for my earrings.
-Rosalia
A guest of The Westin Anaheim - 4/6/2023
Thank you for continuing to search for our luggage. The only bump in the road is the passport, which we had to cancel due to identity theft issues, and the cost associated with the replacement. I felt that the cost of the passports would have been forwarded to us as a matter of good faith. Thank you for your efforts.
-Howard M.
A passenger of Royal Caribbean International - 4/6/2023
Thank you so much! I'm amazed that this sentimental item was returned to me. It says a lot about your company that everyone who touched this item took the time to return to me.I really appreciate the commitment to your customers. Bless you all!
-Barbara G.
A passenger of Alaska Airlines - 4/6/2023
Thank you, thank you for finding my Nook e reader! Service was efficient!! Love American Airlines and the excellent customer service
-Judy M.
A passenger of American Airlines - 4/6/2023
I am thrilled that it was found and will be returned so I will patiently wait. I’ll be waiting to get notice of the tracking number. Thank you
-Carla H.
A passenger of Royal Caribbean International - 4/5/2023
Excellent service
-Anne M.
A passenger of American Airlines - 4/5/2023
Lost my sunglasses at the TSA check in. Process to recover them was easy and efficient. Thanks so much for finding them and returning them.
-Rahel C.
A passenger of VMD Security Screening Kansas City MCI - 4/5/2023
Thank you for your help in finding my iPhone and returning it to me! I cannot tell you how much I appreciate it! Prayers answered!!!
-Diane C.
A passenger of American Airlines - 4/5/2023
Thank you very much
-Nathanael D.
A guest of Oasis at Death Valley - 4/5/2023
Sonia could not have been any kinder, more responsible, or a better representative for United. She went the extra mile trying to protect our computer by boxing it and padding the computer. Thank you so very much, Sonia. Employees like you are valuable to your company. I was ready to never fly United again, you helped me soften my view.
-Evelyn C.
A passenger of United Airlines - 4/4/2023
Package arrived in a well packed box. All items were returned in perfect condition. Thank you for the very quick response to my request!
-Thomas J.
A guest of Resorts World Las Vegas - 4/4/2023
Fantastic support much appreciated
-Timothy D.
A passenger of American Airlines - 4/4/2023
Thank you for sending us more pictures that were lost. I really needed these to remember our trip.
-VALENCIA R.
A passenger of Holland America Line - 4/4/2023
Very efficient and helpful.. Professional
-Wy A.
A guest of Embassy Suites Raleigh Durham Research Triangle Cary - 4/4/2023
Excellent job to contact me and return Samsung tablet I left on the flight
-Eugene L.
A passenger of United Airlines - 4/1/2023
Thank you
-Vivian E.
A passenger of United Airlines - 3/31/2023
I received my lost wallet back in the UK only 4 days after losing it in a UA plane. Thanks all for the great service.
-Keith T.
A passenger of United Airlines - 3/31/2023
Great service, thank you to The downtown grand Las Vegas so much for finding and mailing my lost item! A
-Jane
A guest of Downtown Grand Las Vegas - 3/30/2023
Thank you for your excellent services.
-Raymonde C.
A passenger of Air Canada - 3/30/2023
Thank you for the excellent and speedy help on my lost item. The security team was kind, friendly and efficient.
-Shifra E W.
A guest of Palmer House Hilton - 3/30/2023
Thank you so much for recovering and returning my backpack! I never expected to see it again after I stupidly left it at SFO airport. You made my day!
-Erik F.
A passenger of United Airlines - 3/29/2023
Thank you so much!!!!! I had no idea I had even lost my passport!!!! I’m going through the immigration process and I would have been so lost without it. Thank you thank you thank you.
-Charlotte G.
A passenger of United Airlines - 3/29/2023
Thank you for excellent service and for reaching out to me. I had convinced myself that I had left my $300 sunglasses in Washington DC where I just moved away from. However, they were lost when I arrived in Spokane Airport where I have just relocated to the Coeur d Alene region. Thank you for proactively reaching out to me with my lost item. Thank you, Peggy .
-Kevin M. R.
A passenger of United Airlines - 3/29/2023
This system is very quick and efficient !Thank you so much for finding my lost item and quickly arranging to send it to me !
-Lael F.
A passenger of United Airlines - 3/29/2023
THANK YOU for finding and sending my lost down coat back to me so quickly! It arrived in perfect condition and I am so very grateful to have it back! The whole process from filling out the form, to receiving updates and then tracking information was so helpful and reassuring. I was so sad to have forgotten my new coat behind - so I’m very grateful that kind people found it and returned it to me. THANK YOU! THANK YOU!
-Sara S.
A passenger of United Airlines - 3/29/2023
Thank you so much. I will be waiting for my item
-Betsy S.
A passenger of Princess Cruise Lines Ltd - 3/28/2023
Thank you!
-Paula
A passenger of United Airlines - 3/27/2023
Fully thankful to AirCanada and chargerback for the retrieval of my wallet, thank you
-Luis Felipe R.
A passenger of Air Canada - 3/27/2023
I am just so grateful that my wallet was found. Thank you so much. I am curious to know where it was found. I thought I had left it on the plane when I got off in Harrisburg but it looks like it is being shipped from Charlotte so I guess I lost it there? I am glad that there is this service to help people
-Sherry A Y.
A passenger of American Airlines - 3/27/2023
Thanks so much. This process was incredibly smooth.
-Andrew J.
A passenger of American Airlines - 3/27/2023
I want to thank you for your speedy help in finding my passport. I LOVE RCCL.!!!!
-Henryetta S.
A passenger of Royal Caribbean International - 3/26/2023
You are all amazing, Thank you and have a blessed day. Joe
-Joseph S.
A passenger of American Airlines - 3/25/2023
Efficient
-Donald C.
A guest of Resorts World Las Vegas - 3/24/2023
Great job
-Susan S.
A passenger of Southwest Florida International Airport - 3/23/2023
Thank you for hunting my item and getting it back to me. I'm very pleased with this AA service.
-Jorge R H.
A passenger of American Airlines - 3/23/2023
I got back my iPhone Amazing way of technology and logistics with touch of empathy for customer Awesome service
-kamal M.
A passenger of United Airlines - 3/23/2023
Thank you so much!
-Sophan P.
A passenger of United Airlines - 3/23/2023
So grateful for the help and the friendliness of Kathy! Thank you!
-Lynette S.
A passenger of United Airlines - 3/22/2023
Got my wallet back thanks to your efforts, I’m super grateful, thanks very much! Kudos to the team.
-Erwin P.
A passenger of United Airlines - 3/22/2023
Thank you very much for the quick service!
-James F.
A guest of Harrahs Cherokee Resort - 3/22/2023
Thanks so much, I never thought I could give my wallet back. Truly thankful.
-TINGTING L.
A passenger of American Airlines - 3/22/2023
Bravo! This is a great service. I appreciate the correspondence and the phone call follow up!
-Aiden L.
A passenger of United Airlines - 3/22/2023
Thank you. Received my Kindle back
-Cecilia W.
A guest of Hard Rock Hotel & Casino - Atlantic City - 3/21/2023
Thank you! I’m CERT impressed with your quick service and how quickly you located my item. Thank you so much? My teen will be so happy to get her hoodie back.
-Jayde and Carrie H.
A guest of Golden Nugget Las Vegas - 3/20/2023
I’m thankful it was found. Thank you
-Gene S.
A passenger of American Airlines - 3/20/2023
I had a wonderful experience with D.C. team!! Very Professional!! Thank you so much !!
-Sonja S.
A passenger of United Airlines - 3/20/2023
We are so thank for immense effort to look for our lost item. Kuddos!
-Sheila Dela C.
A passenger of Air Canada - 3/19/2023
I had a wonderful stay and am so appreciative of your staff getting me back my hot spot. I am blessed, and your organization is a blessing
-chad d G.
A guest of Venetian Resort and Expo Lost and Found - 3/19/2023
Thank you sooo much for getting my IPad Pro back to me!! I really couldn't afford to replace it and I don't have a regular computer. I esp. loved the little easily removable luggage sticker you put on it!!! I put it on my fridge and smile everytime I see it. Alaska has always been great for me in service and reasonable in pricing. I LOVE ALASKA AIR!
-Dorcas A H.
A passenger of Alaska Airlines - 3/19/2023
Thank you all for your help. Please give Scott, maintenance worker in Boston Logan, door B104 across from American Airlines Baggage Service, kudos for taking the time to contact me and keep it safe.
-Steve E.
A passenger of American Airlines - 3/17/2023
Your service was awesome. Thank you
-Donna D P.
A passenger of American Airlines - 3/17/2023
You did an awesome job!!
-nancy D.
A passenger of American Airlines - 3/16/2023
Thank you so very much!!!
-Harriet D.
A passenger of American Airlines - 3/16/2023
Great service! I never expected to get back my item or that the request would be taken seriously. Boy! was I wrong! The day the item was found, I was contacted through multiple ways. Awesome. Thank you again!
-Carlos U.
A passenger of United Airlines - 3/16/2023
Thank you for returning my wallet and with everything including cash in it.
-Larry H.
A passenger of American Airlines - 3/16/2023
Huge thanks to the staff that found my laptop and took the time out of their busy day to return it to lost and found!! I really can’t thank you enough. Much appreciated!!Adam S.
-Adam S.
A passenger of Air Canada - 3/15/2023
Thank you so very much
-Alice C.
A passenger of Air Canada - 3/15/2023
thank you for your prompt service!!!!!
-elizabeth O.
A guest of Palm Canyon Resorts (Diamond Resorts) - 3/15/2023
Thank you, thank you for your quick notification of my lost item!!!
-Dorothy L.
A passenger of United Airlines - 3/14/2023
I have received my phone , in its case; I am grateful! Thank you .
-Jolene M.
A passenger of American Airlines - 3/14/2023
Got it thanks!
-Patricia H W.
A guest of Venetian Resort and Expo Lost and Found - 3/14/2023
THANK YOU so much for finding our bag and sending it back with all our stuff in the smallest possible box! Very grateful!
-Joseph L.
A guest of Hilton Grand Vacations Tuscany - 3/13/2023
Many thanks!!!
-George N.
A passenger of American Airlines - 3/13/2023
Thank you folks! My wife was heartbroken over the pictures and memories she thought were lost when we realized her cell phone was missing. Thankfully some kind soul turned it in to lost and found, and the hard working folks in that department id’ed it and got it coming back to us in record time! Thank you all!!
-James B.
A passenger of Southwest Florida International Airport - 3/13/2023
Thank you very much for the prompt response, I very much appreciate it and see that your system works well.
-Keith L.
A passenger of American Airlines - 3/13/2023
Thank you I received my Jacket, I left at the hard Rock Hotel recipe ed it 3-11-23 thank you again
-Christol W.
A guest of Hard Rock Hotel & Casino - Atlantic City - 3/11/2023
Received package! Thank you very much
-Jennie L.
A guest of Harrahs New Orleans - 3/11/2023
You guys are awesome! Found my speaker, shipped it right away!Thank you!
-Scott S.
A guest of Virgin Hotel Las Vegas - 3/11/2023
Thank you for such a quick turn around! I lost my id in Tues outgoing flight. I called Wednesday from across the country, seattle to Tampa, and I had my it in my hand Friday morning in time for my next trip Thank you!!!
-Jennifer D.
A passenger of Tampa International Airport - 3/11/2023
Thank you so much for returning my hearing aides and charger that I had left behind in the room! May I in some way personally show my appreciation to the member of your staff who turned them in? I am very grateful!!!
-Richard K.
A guest of Westin Kaanapali Ocean Resort Villas - 3/10/2023
I just want express my at most appreciation to all who was involved in locating and down to returning my breathing device. Thank you so much! I'm so glad that I've chosen "UNITED AIRLINES." You guys are the best in what you do.
-Marc M.
A passenger of United Airlines - 3/9/2023
Thank you so much. I never dreamed that my phone would be returned. I wonder how you identified me as owner and got my email. Lavish praise coming when it arrives.
-Rand K.
A passenger of United Airlines - 3/9/2023
Thank you so much for your help. My clothes returned today. Amazingly quick and easy to use - really appreciate your help!!
-Robert G.
A guest of Hilton Los Angeles Airport - 3/9/2023
I thought my brand new iPad was lost forever and was broken hearted! Thank deeply for continuing to look and finding my iPad. I’m over the moon with excitement.
-Courtney H.
A passenger of American Airlines - 3/9/2023
RE: 2676xxxxx would like to thank you so much for finding my lost kindle !! I prayed
-Maryann P.
A passenger of Charlotte Douglas International Airport - 3/9/2023
Cell phone arrived. Thanks
-Joseph A.
A passenger of American Airlines - 3/9/2023
Thanks so much for the quick response to my query for status on my lost item, a cell phone. I hadn't heard anything for over a month and was hoping it was on the way back to me as there's a lot on the phone I need to do my work. I look forward to future updates. Regards, Gerald
-Gerald M.
A passenger of Celebrity Cruises - 3/8/2023
I received my lost hat from Universal very promptly! Very happy they have a system to help get lost items back even if they've left the area.
-Chrissy O.
A guest of Universal Orlando Resort - 3/8/2023
Amazing service !!! People in charge of my request were kind, polite and very professional.
-Nelly M.
A guest of Fairmont Olympic Hotel - 3/8/2023
Thank you. Item received. I so appreciate all your help
-Eileen D.
A passenger of Alaska Airlines - 3/8/2023
My hiuband and I and the people we have told about my lost phone have been in awe of United. I left the iPhone on the plane at O'Hare on Tuesday. Apple find my phone app identified it as being in O'Hare Terminal 1 I filed a lost item claim with United on Wednesday. Wednesday PM they advised they found the phone. They charged me under $17.00 to ship the phone. This was very gracious as they knew that whatever they charged, I would pay to get my iPhone back. Thursday AM they. advised they shipped it FedEx. Monday (yesterday) my phone. arrived at my house. That is amazing that in five days they took the lost item report, found the item and delivered it to me via FedEx. I plan to keep sharing my experience with others as they need to know that United has the talent to do what it did and the compassion to care enough to actually carry through. Thank you United!
-Karen K.
A passenger of United Airlines - 3/8/2023
Very happy to hear from you! I have left another kindle on a plane (not United) and never heard from them again even after inquiring! Thanks for your service
-Donna H.
A passenger of United Airlines - 3/7/2023
Just terrific response for my lost item , thanks for being so professional and caring for me
-joseph K.
A passenger of Austin-Bergstrom International Airport Lost & Found - 3/7/2023
Thank you SO much for finding my license. Is it possible to tell me where it was found?
-Marsha H.
A passenger of American Airlines - 3/6/2023
Thank you so much for being so helpful, my daughter is so grateful that you found her jacket. I’m impressed and very happy with your service.
-Sandra R.
A guest of Great Wolf Lodge New England MA - 3/6/2023
I am glad that there is a service like chargerback. I will patiently wait for my belongings and be thankful for a service like chargerback. RLR
-Raymond R.
A passenger of United Airlines - 3/6/2023
Thank you so much for doing such a great job. I was on pins and needles until I got my package today! Thanks again!
-Zawistowski J.
A passenger of Royal Caribbean International - 3/6/2023
Thank you for making the process of reporting my lost item fast
-Robin L.
A guest of South Point Casino - 3/6/2023
Thanks for your quick response and finding my IPad.
-Marlein M.
A passenger of American Airlines - 3/5/2023
Excellent system! A friend told me, items are never returned from Vegas hotels; you surprised me! Smooth tracker! Thanks!
-Juana V.
A guest of Planet Hollywood Las Vegas - 3/5/2023
Both Ralph and Barry were great and helped me outThanks Brent
-Brent K.
A passenger of American Airlines - 3/5/2023
Thank you so much for returning my passport to me. Very much appreciated!!!Karen B.
-Karen B.
A passenger of Carnival Cruise Line - 3/5/2023
Thank you for finding my lost item. There were so many memories in pictures that you help me to get back.
-Sid L.
A passenger of American Airlines - 3/4/2023
I cannot say enough about the staff at the Emory Conference Center. I checked out if the Center on 3/2/2023. When I returned to Boston, I realized I left computer equipment behind. I called the hotel and they quickest confirmed that they had the equipment as well as clothing and personal care items I left behind!I spoke with a gentleman whose name I think is Dan. He immediately provided me with the info I needed to have the items shipped to me in Boston. He went above and beyond and took the items to the FedEx location late yesterday evening! I expect to receive the items by 1pm today! That is exceptional service!!Thank you all!Sincerely,Eileen M.
-Eileen M.
A guest of Emory Conference Center Hotel - 3/3/2023
Thank very much.
-Inho S.
A passenger of United Airlines - 3/3/2023
Just wanted to say thank you so much for finding my headphones and returning them to me! That is a big plus for you guys! I thought for sure they were not going to be returned if they were found, it gives me hope in humanity! Thank you again!
-Lisa H.
A passenger of United Airlines - 3/2/2023
Great experience
-Padmaja T.
A passenger of American Airlines - 3/2/2023
Thank you so much for finding my device!
-Suzette B.
A passenger of American Airlines - 3/1/2023
Very impressed by the service re lost and found. Thank you so much
-Kim S.
A passenger of United Airlines - 3/1/2023
Thus far, service has been great. I understand that you get many lost items and can't have a manual way to track/speak with someone, but it would have been nice if I could have talked to someone when i realized I left my item on a plane that was likely still in Phoenix. I could have retrieved it the following morning. That said, I am grateful that it was turned in and the handling, thus far, of my item, has been great.
-David C.
A passenger of American Airlines - 3/1/2023
You guys are awesome!Thank you so much......
-Phil D.
A passenger of WestJet - 3/1/2023
Thanks for all your help.
-Sanyukta S.
A passenger of United Airlines - 3/1/2023
I am very impressed by carnival cruise lines quick lost and found service. Thank you
-Linda L.
A passenger of Carnival Cruise Line - 2/28/2023
Thank you for getting this back to me so quickly!
-JoAnn S.
A guest of Brown Palace Hotel and Spa and Holiday Inn Express Complex - 2/28/2023
So far , excellent service
-Raymond H.
A passenger of Charlotte Douglas International Airport - 2/28/2023
Thank you so much for returning my item!! Appreciate it so much. Awesome to work with this app. Thanks thanks thanks
-Richard F.
A guest of Big Cedar Lodge LLC - 2/28/2023
Thank you for the ease in returning my items.I really appreciate it.
-Terri D.
A guest of Sandcastle Hotel On The Beach - 2/27/2023
Thanks for your help and consistent communications.
-Diane H.
A passenger of American Airlines - 2/27/2023
Excellent work! Thanks! I guess I’ll continue to fly with you guys.
-Manuel C.
A passenger of American Airlines - 2/27/2023
I am grateful for the return of my iPad. I was starting to lose hope but AA came through.
-Thomas R.
A passenger of American Airlines - 2/27/2023
I am very happy with the service and follow thru of everyone at Tampa CC Embassy. Thank you.
-Andrew S.
A guest of Embassy Suites Tampa CC - 2/26/2023
You guys did an amazing job of returning my lost items to me. I was impressed with the professionalism, efficiency
-Brynna L.
A guest of Great Wolf Lodge New England MA - 2/26/2023
I would just like to say thank you very much. The item (a backpack containing personal electronics) was invaluable to me and its prompt return restored my faith in humanity. Not only were the contents recovered, they were carefully individually packed to avoid damage in shipping. Thank you again. Your efforts were well worth the cost incurred for safe return … and for my own forgetfulness.
-Robert W.
A passenger of American Airlines - 2/25/2023
I ‘ve already recived the package with my bag . Everything is ok. Thank you
-Antonio A.
A passenger of Royal Caribbean International - 2/25/2023
Great and efficient help from the team
-Marie G.
A guest of Marriott's Newport Coast® Villas - 2/25/2023
Excellent Service thank you
-Michael H S.
A passenger of Tampa International Airport - 2/24/2023
Very happy with the system. When I emailed questions, I got a quick answer. Glad we got our bag back.
-Andrew B.
A passenger of Celebrity Cruises - 2/24/2023
Thank you all so very much. You have gone beyond all expectations in locating our memories of a wonderful vacation in Hawaii. We certainly will fly United in the future Your flight crew exceptional- 1st Class !
-Christina S.
A passenger of United Airlines - 2/23/2023
Thanks
-Michael C.
A passenger of American Airlines - 2/23/2023
Thank you SO much for finding and returning my passport!I am very appreciative of your timely response and I wish you to know that each time we fly AA it has always been a very enjoyable experience!We look forward to flying with your airline in the near future as we just recently signed up for your AA credit card!Again, many thanks!Beverly
-Beverly H.
A passenger of American Airlines - 2/22/2023
I want to specifically thank Reggie Walden in Baltimore, MD for all of his exceptionally professional help with finding and returning my lost suitcase. He called me very quickly after I left my bag on the train, and he clearly and efficiently walked me through verifying my bag and e-mailing me all the steps I needed to take to get it back. I wish all customer service experiences were as seamless, pleasant, and professional as the one(s) I had with Reggie. He even called me today after I had already received his e-mails to verify that I had received them. Thank you so much, Reggie. I was dizzyingly anxious about losing my bag, and I’m very grateful to you.
-Andrew M.
A passenger of Amtrak - 2/22/2023
Thank you so much for all your help. It is possible provide the name from the person returned my wallet. I want to say Thank you.
-Maribel
A guest of Universal Orlando Resort - 2/22/2023
Thanks for your kind help. I got my passport in the morning, I'd like to appreciate your kind support.
-Linh
A passenger of United Airlines - 2/22/2023
Nice job. Thanks
-Neal G.
A passenger of United Airlines - 2/21/2023
I worked with Felipe and he was FANTASTIC!! He worked hard and did a wonderful job locating our missing luggage. Was helpful in guiding me through the process of getting the luggage shipped back to my Dad so he could have his important medication!!
-Brenda B.
A passenger of Amtrak - 2/21/2023
My wife and I are so grateful to Alaska Airlines and its representatives for helping to locate our missing item. We especially wish to acknowledge Flight 428 attendant Joel on February 13 for going way beyond the call of duty to assist my wife and her get through extremely difficult circumstances. For that he deserves a medal of honor!
-Joel L.
A passenger of Alaska Airlines - 2/21/2023
I really appreciate you responding to my lost
-Susan L.
A passenger of United Airlines - 2/21/2023
Very straightforward system. It felt secure as well.
-Jessica L.
A passenger of Amtrak - 2/21/2023
You did a great job of recovering my hearing-aid and getting to me via FedEx. Thanks...
-ANDREW S.
A guest of LUXOR Las Vegas - 2/21/2023
I am so excited and very appreciative that you found my IPad. Thank you, thank you, for your help and support to find it and ship it back to me. I will forever be a supporter of flying American Airlines! Andrea D.
-Andrea D.
A passenger of American Airlines - 2/21/2023
So very, very grateful for UA finding my lost phone, contacting me, and getting it sent to me. Everyone I talked to from UA was extremely helpful and professional. Thank you!!
-Ken L.
A passenger of United Airlines - 2/20/2023
With one million thanks to Brian, Bischant,
-Carolyn C.
A passenger of United Airlines - 2/18/2023
Thank you so so much for taking care of this for me. It’s very much appreciated !
-Bobby R.
A guest of Dream Hotel Nashville - 2/16/2023
I am stunned and thrilled. You made my day! Thank you!!!
-Dana D.
A passenger of American Airlines - 2/16/2023
I found this process extremely easy and so very helpful in locating my lost item. I especially appreciated Eric from security at the New York Hilton in Midtown Manhattan; he was kind, thorough, and patiently answered all of my questions. I received my lost items in the mail within 3 days. Thank you!
-Katy B.
A guest of New York Hilton Midtown - 2/16/2023
I have received my hiking boots. Big thank you to Francisco for all the help!
-Kim W.
A guest of Hilton Miami Airport - 2/16/2023
My item was sent with no problems and it is in same conditions when I lost it!!! Awesome!
-Pau
A passenger of United Airlines - 2/16/2023
I have received my iPhone that was lost in St. Marten when we were on the Celebrity Edge cruise. Thank you very much for the service provided to retrieve it and safely return it to my house. Great job!
-Neit M.
A passenger of Celebrity Cruises - 2/15/2023
The man on the phone was so helpful and reassuring. It was less then 12 hours that my wallet was found and shipped back to me. 5 stars!!!
-Kerry J.
A passenger of Air Canada - 2/15/2023
WOW!! I was amazed at how quickly my purse was returned to me (with all the contents). Thanks for doing an incredible job of finding me
-Noni B.
A passenger of United Airlines - 2/14/2023
Thank you for caring enough to contact the customer who left the product behind. I appreciate your system, locating it and getting it back to me… Maybe my wife won’t lose it next time… Ha ha.
-Travis D.
A passenger of Alaska Airlines - 2/14/2023
I can not thank you all enough in locating and shipping my retainer back. Amazing customer service. Thank you
-Stephanie B.
A guest of The Linq Hotel (Lost and Found Department) - 2/14/2023
Amazing service. From the whole system but particularly from Jay...who made it personal!
-C. A.
A passenger of American Airlines - 2/13/2023
Thank you! U made our day!
-SUSAN Marie L.
A passenger of United Airlines - 2/13/2023
Thank you so very much!Awesome service!!!
-Cindy l C.
A passenger of United Airlines - 2/12/2023
You guy's saved my bacon I was just about to order 2 very expensive fising rods for my husband. I had already gone to the website to order them when you called me to tell me they were found ! Hooray !!
-Siri F.
A passenger of American Airlines - 2/12/2023
Abdul in the Baggage Handling desk was exceptional. He took the time to find my Nexus card and ship it to me. Courteous and professional. Thank you!
-Linda F.
A passenger of Air Canada - 2/12/2023
With the help of the security team at the MOXY Times Square hotel in NYC, and this website, my item was returned to me in just a few days. Once I understood how to populate the lost request to the website, everything else went very smooth. Thank you!
-Chris B.
A guest of Moxy Times Square - 2/11/2023
Thanks so very much for the quick return of my lost wallet with every thing intact.
-Diane
A passenger of Alaska Airlines - 2/11/2023
Excellent customer service. You found our item very quickly. You responded to us very quickly. You gave us. Good options for how to retrieve our item. Everything was available online. It was surprisingly easy task and we are delighted to retrieve our item. Thank you very much.
-Cynthia Towle K.
A passenger of United Airlines - 2/10/2023
You guys are the best. Service was impeccable.
-Edward R.
A passenger of Royal Caribbean International - 2/9/2023
Thank you for your help with my lost laptop. That was great. Thank you again.
-JoAnn H.
A passenger of American Airlines - 2/8/2023
thank you so much for sending back item left in our room your service is very much appreciated
-Jean N.
A guest of Hilton Des Moines Downtown - 2/8/2023
Thank you very much !!
-Mike F.
A guest of Kalahari Resorts - 2/8/2023
Thank YOU AA FOR forwarding my Oasis reader. Received it today. Ps. Never thought I will see it again after leaving it on the plain. Much appreciated.
-Faziah B.
A passenger of American Airlines - 2/8/2023
Thank you SO much!!! I just got my watch back, and appreciate all your help! Cheers, Gayle
-Gayle S.
A guest of Omni Bedford Springs Resort - 2/7/2023
The process for getting my valuable backpack to me was great. Not received yet but ON THE TRUCK! Thank you
-Stanley A.
A passenger of Tampa International Airport - 2/7/2023
Thank you for sending the check from my lost envelope. Brynn was very helpful! We always choose the Flamingo when visiting Las Vegas! Much appreciated ! James S.
-James S.
A guest of Flamingo Las Vegas Lost and Found - 2/6/2023
Excellent service! I am very pleased.
-Patricia K.
A guest of Cypress Pointe Resort Diamond Resorts - 2/6/2023
Excellent response and service from hotel Housekeeping Manager. Thank you
-GEORGE C.
A guest of The Sawyer Hotel - 2/6/2023
I just wanted to express my sincere gratitude for your handling of my lost item. I received my iPad back yesterday and it was packed with such care. Thank you so very much !!
-Sharon M.
A guest of Hard Rock Hotel & Casino - Atlantic City - 2/5/2023
26347485Many many thanks for the safe return of this mobile phone. We returned from holiday to find the phone safely delivered to our home. The phone contained so many family photos of great importance to us. In fact they were more important than the actual phone itself.We cant thank you enough for your excellent service.Best WishesAnn W.
-ANN W.
A passenger of United Airlines - 2/5/2023
I am so grateful for the recovery of my ipad when I had almost given up hope. Thank you for all the effort.Just for my inquisitive nature, why did it come from Florida?Thanks a million.
-Mercy U N.
A passenger of Carnival Cruise Line - 2/5/2023
I can’t Thank you enough for your help in returning my set of dentures.Thank you again
-David M.
A guest of Excalibur Hotel and Casino - 2/5/2023
I am extremely happy
-Kathy C R.
A guest of Marriott's Newport Coast® Villas - 2/4/2023
Just want to say thanks to the United Denver "lost and found" staff that returned my lost apple watch. It is rare to have a happy ending story like this these days.
-robert S.
A passenger of United Airlines - 2/4/2023
I'm very pleased with the progress in which you help me locate my bag and I'm appreciative thank you much
-Judy
A passenger of American Airlines - 2/3/2023
Went smoothly. Happy to get my deceased husband’s watch back.
-Meredith D.
A passenger of Carnival Cruise Line - 2/2/2023
Excellent service from Sheraton Princess Kaiulani!
-Hoa V.
A guest of Sheraton Princess Kaiulani Hotel - 2/1/2023
Thanks so much for your effort in finding my i pad and sending it back. I greatly appreciate it.Margaret Payne
-Margaret P.
A passenger of Alaska Airlines - 2/1/2023
This is amazing! I didn't even know this service existed and now I'm getting my lost Kindle back. Thank you!!
-Kellye Bowman B.
A passenger of United Airlines - 1/31/2023
Thank you for locating my laptop! I had been checking Southwest lost and found with no luck. I just happened to find KCI security screening lost and found and you responded the next day! Deb
-Deb J.
A passenger of VMD Security Screening Kansas City MCI - 1/31/2023
Thank you for finding my item
-Peter R.
A passenger of WestJet - 1/31/2023
I want to thank you for such a quick response, plus actually finding my lost item. Communication was excellent and I look forward to getting my lost item back this week, since I have already received a tracking number from FedEx
-Jeffrey G.
A passenger of United Airlines - 1/30/2023
Amazing service. Thank You!!
-Paul L.
A passenger of Air Canada - 1/30/2023
Thank you, extremely efficient
-Hari R.
A passenger of United Airlines - 1/29/2023
I have received the items that I left in my hotel room, Thank you for locating and sending them to me.
-John C.
A guest of Paris Las Vegas - 1/29/2023
Very good service thanks
-Rafael A.
A guest of Resorts World Las Vegas - 1/28/2023
Awesome customer service. The team all worked together to find my lost item, kept me updated, and now my shawl is being returned.A Very Happy Customer!!!
-Jacquelyn Mason M.
A guest of La Cantera Resort & Spa - 1/27/2023
Difficult to actually talk to someone, but once I’d and explained where we tracked it from and to. Lydia contacted someone with my information and they found it within minutes. To our relief, everything was still together. All the credit cards and Id’s as well. Very stressful week on vacation not knowing if it would be recovered. Thanks to all involved at American Airlines and DFW employees. It is good to see there are still decent people in the world.
-Greg V.
A passenger of American Airlines - 1/27/2023
Grateful for your solidarity and responsibility of the airline
-Sergio M.
A passenger of United Airlines - 1/27/2023
Can't thank you guys enough Very professional help
-DENNIS C.
A passenger of American Airlines - 1/27/2023
Thank you for working on this so quickly!
-Barry H.
A guest of Venetian Resort and Expo Lost and Found - 1/27/2023
First of all, I am amazed at that my lost item was located within a day and that I was contacted immediately with options for receiving my item. I was further impressed with the ease of the return process.
-Jeffrey D.
A passenger of American Airlines - 1/27/2023
Very impressive system for handling issues like this. Item received at my home yesterday. Thanks
-robert j pink J.
A passenger of United Airlines - 1/27/2023
I received my Kindle back I appreciated the way to United Airlines we’re so prompt and efficient and was able to get my phone back excuse me my Kindle back at a reasonable cost and time frame
-Ann’s P.
A passenger of United Airlines - 1/26/2023
Fast, friendly and extremely helpful!! Amazing service at returning my lost drivers license.
-Katherine B.
A guest of Monarch Casino Resort Spa - 1/26/2023
I am so impressed!!! I hadn't noticed that my item was missing for two days after returning from my trip. You did locate my lost item within two days of filling out the online form. Very good communication, prompt service, thank you!!!
-George M.
A passenger of United Airlines - 1/26/2023
I wanted to thank American Airlines, lost and found department for their prompt retrieval of my item. I left behind on a flight. Their communication follow up and follow through has been impeccable. Thank you so much.
-Terri V.
A passenger of American Airlines - 1/25/2023
We received our IPad today! Thank you so much for your very efficient help with the IPad! Bill
-Jackie H.
A guest of Wynn Las Vegas - 1/25/2023
My son, a minor, Ivan Pueyrredon lost his passport in the plane. I called United and talked ro a lady whose name was Argentina. I have no words of gratitude to her kindness and helpfulness . She was awesome
-Marcos P.
A passenger of United Airlines - 1/24/2023
Thank you Thank you Thank you!!!
-Robert F.
A passenger of United Airlines - 1/24/2023
OUTSTANDING JOB. THANK YOU SO MUCH.
-JOE p I.
A passenger of Hawaiian Airlines - 1/23/2023
Thank you
-Ken M.
A guest of LEGOLAND Castle Hotel - 1/23/2023
I truly appreciate how great American has been in helping me retrieve my computer. I had so many personal documents and photos on there that I would have been devastated if I lost. This process was seamless and wonderfully easy. Thank you for all of your help. This has reinforced my brand loyalty to American Airlines!
-Julie S.
A passenger of American Airlines - 1/23/2023
Thank you Emily and your whole team. You guys are amazing. Saved me this time! And not mention the rooms were perfectly clean. Thank you again. Andrew
-Andrew H.
A guest of Embassy Suites by Hilton Oahu Kapolei - 1/23/2023
You are awesome! My lost boots were shipped to me pronto, and I really appreciate it! The process was very easy for me, and I find it amazing how well it all worked. Thank you so much. Nancy
-Nancy W.
A guest of Embassy Suites Crystal City - National Airport - 1/23/2023
Thank you for finding my Ipad. I had given up but was glad you didn't give up and found it.
-Brian B.
A passenger of United Airlines - 1/23/2023
Thank you for retrieving our keys and sending them out to us!
-Debbie D.
A guest of LUXOR Las Vegas - 1/23/2023
Thank you to whoever turned in my important documents and to United for letting me know right away
-Nora B.
A passenger of United Airlines - 1/23/2023
Thank you for a update!! I just hadn’t heard anything since 1/14 and was worried.
-Penny R.
A passenger of Royal Caribbean International - 1/23/2023
Liz your United Airlines was very nice and helped me greatly!!!
-Debby C.
A passenger of United Airlines - 1/22/2023
A big thank you to whoever found my phone! Also my sincere thanks to the JAX personnel who provided information to have my phone shipped to me. Everyone I spoke with was courteous and helpful.
-Alice A.
A passenger of Jacksonville Aviation Authority - 1/22/2023
Thank you for keeping me updated all the way through!
-Kathy L.
A passenger of American Airlines - 1/22/2023
Very good service and efficient
-Lasse B.
A guest of Grandview at Las Vegas - 1/22/2023
So very impressed with this service! My items forgotten in the hotel room were efficiently returned to me days later via FedEx. Many many thanks to you!!
-Helen D.
A guest of Bellagio - 1/21/2023
Outstanding customer service.
-Maria R.
A passenger of Aéroport de Montréal-Trudeau - Opsis services aéroportuaires - 1/21/2023
Thanks! Good job! I received my electronic toothbrush promptly
-Antonio S.
A guest of Yosemite Hospitality | Aramark L&F - 1/20/2023
Prompt response and return
-Lita L.
A passenger of Alaska Airlines - 1/20/2023
Proactive, quick response, and follow through. Excellent service.
-J. B.
A guest of La Cantera Resort & Spa - 1/19/2023
Thanks for finding my lost stuff.
-Liana K.
A guest of Aria Resort and Casino/Vdara Hotel and Spa - 1/19/2023
I want to thank the whole team at Cal Lodge Security Office at Heavenly. I lost my phone and everyone there was extremely helpful and went above and beyond to help me. Thanks to two Matts, George and Steve for making this a pleasant experience. I just got my phone back a day earlier!!!
-Alexander G.
A guest of Heavenly Security - 1/19/2023
Thank you for your prompt response. Special thanks to Wendell Woodfin for replying and taking care of my Kindle right away.
-Maria Angelica M.
A guest of New York Hilton Midtown - 1/18/2023
Thank you for your response. Please let me know when you ship the item. Peter B.
-Peter B.
A passenger of United Airlines - 1/18/2023
what to say apart that you and alaska airline have been extremely helpful and quick !! thank you so much for your help ! MERCI
-Delarre Q.
A passenger of Alaska Airlines - 1/18/2023
Received my iPad back today! Thank you, thank you for GREAT service!!
-Maryanne G.
A passenger of Alaska Airlines - 1/17/2023
I couldn't be more please with the courtesy, efficiency, and helpfulness of the Lost and Found staff.
-Connie F.
A passenger of Tampa International Airport - 1/16/2023
Excellent customer service and support. Thank you!
-Sergio K.
A passenger of Air Canada - 1/16/2023
Very grateful for the help of American Airlines finding my wallet. Major bummer when it was lost. Each individual on along the journey was helpful. THANK YOU!
-Chad D.
A passenger of American Airlines - 1/16/2023
My thanks and appreciation to Jorge who assisted me Saturday evening. He was professional, helpful and reassuring. Thank you so much Jorge!
-Jeanette
A guest of Hilton Conrad Los Angeles - 1/16/2023
Katrina at American Airlines Lost and Found Chicago OHare was so professional and friendly and helpul. Thank you Katrina.
-Emma Jane B.
A passenger of American Airlines - 1/14/2023
Received my lost piece of jewelry and am so happy I used your service. Very easy to use and I could not be more happy. Thank you so much.
-Sally L P.
A guest of Embassy Suites Orlando Airport - 1/13/2023
Thank you for your help in getting my articles back.
-Todd H.
A guest of Marriott's Shadow Ridge - 1/13/2023
Amazing service. Never expected to have my iPad returned. So rare to find such honest people. Thank You
-Tobias R.
A passenger of American Airlines - 1/13/2023
Thank you so much for locating and returning my iPad!!! I thought it was gone for good, but due to your quick response and steady pursuit. I have it back with me at home. Thank you so much!!!!
-Carol B.
A passenger of United Airlines - 1/13/2023
Everyone was very helpful….soon as I call for my missing item I got a call back in less than 20 minutes also Pete Miss from smoky mountain resort was really helpful too. Thank you guys so so much.
-Keyana A.
A guest of Westgate Smokey Mountain - 1/13/2023
Britney was wonderful to work with in getting my iPhone back. She was friendly and professional. From the first contact on the telephone and the following emails, she was fast and efficient. Thank you Bahah Mar for your assistance.
-Jeri F.
A guest of Baha Mar - 1/12/2023
You guys did a great job solving my cold case. I didn’t think I would ever see my iPad again. I am a faithful client of yours for life.
-David D.
A passenger of American Airlines - 1/12/2023
Thank you. Look forward to receiving briefcase
-Michael L.
A passenger of American Airlines - 1/11/2023
Your representative was fantastic, fast, professional response and resolution to a problem I created! Thank you!
-Roy C.
A passenger of United Airlines - 1/11/2023
I could not be more pleased with the whole process. When I got home and realized that I had left this computer at the charging station I had absolutely no inkling that I would get it back. I contacted all of the security folks, Port Authority etc. As I was filling out the forms for United Airline I figured I was wasting my time. I am so grateful that UAL and Chargerback have created this system and will be forever happy to relate my experiences with others about the great experience I have had with you. Thank you so much, Bob H.
-Robert Dale H.
A passenger of United Airlines - 1/11/2023
Thanks for your quick response to the phone I left behind. It was greatly appreciated. Been my work phone I was at a lost. This is why I fly American
-Thelma T.
A passenger of American Airlines - 1/11/2023
I received my lost keys for my cars and house in the mail. Just want to thank all the people working on this task. I really appreciated the efforts you put. Thank you so much.
-Jung-Tai Joseph P.
A guest of Venetian Resort and Expo Lost and Found - 1/11/2023
Wow.... working with the front desk at HGV Flamingo and then security -- everyone was wonderful! I forgot quite a few items that I left in the drawers of our room (1xxx). A thanks should also go out to housekeeping since they found everything that I left behind! Kudos to all of you -- my chargerback box of items arrived today as promised. Thank you, thank you, thank you so much!!! You guys have increased our opinion of Hilton Grand Vacation employees and we certainly look forward to staying again in the future.
-Amy A.
A guest of Hilton Grand Vacations Club at The Flamingo - 1/9/2023
I thank your prompt service by finding my ID cards lost in the airplane.
-Milton S.
A passenger of American Airlines - 1/9/2023
My item was found! The gentleman I spoke with around noon today at DFW Lost and Found couldn’t have been nicer. He was so helpful and courteous. He is the kind of employee every company wants to have. Thank you again.
-Shirley T.
A passenger of American Airlines - 1/9/2023
Thank you so much for finding our item and sending it to us. We really appreciate the great customer service!
-Ryan A.
A guest of Hilton Grand Vacations at Seaworld - 1/9/2023
You guys are terrific. Thanks so much. You’ve made my year!!
-David D.
A passenger of American Airlines - 1/9/2023
Got my item back. Staff was quite professional.
-Randy
A passenger of Alaska Airlines - 1/7/2023
You guys were absolutely amazing! I immediately filled out a Lost and Found Claim with the Police; but then when I found your AA Lost and Found form on Tuesday, Jan. 3rd, I filled it out. 3 days later and you found it!! I am so relieved!!! Thank you so very much!! I will tell others about this great experience!
-Bryan C.
A passenger of American Airlines - 1/7/2023
I got them in the mail yesterday, thanks so much , Larry B.
-Larry B.
A guest of Golden Nugget Las Vegas Security L&F - 1/6/2023
Very grateful for the consistent communication in getting my item back.
-Taylor W.
A passenger of American Airlines - 1/6/2023
This is a modernized and secure process to allow guests to receive items that were misplaced during a stay. I was surprised who effortlessly I was able to verify my address and pay for the return of my lost item.
-Cleveland E.
A guest of Hilton Garden Inn Midtown - 1/6/2023
Thank you for finding the ring that we left behind. You guys are awesome! Mahalo!
-MARIA CHERRYL J.
A guest of Hilton Hawaiian Village - 1/6/2023
Thanks because I got my IPhone .
-Joseluis G.
A passenger of Sun Country Airlines - 1/5/2023
The lost and found procedure was efficient. Shipping with FedEx was a little steep cost wise. I would have been fine with USPS normal delivery.
-Orlando S.
A guest of Hilton Grand Vacations Club The Elara - 1/5/2023
Thank you so much for working with us to locate our cell phone. It was less than 30 days old and we lost it in the Denver airport.Your staff was very courteous. Thanks again.
-Darrell S.
A passenger of United Airlines - 1/5/2023
Thank you so much for finding my husband Phone and sent to us . We just received today.Thanks for all your help. We will see you again
-Jung K.
A guest of Marriott's Desert Springs Villas - 1/4/2023
Thank you very much for your time and dedication to this. Also, we thoroughly enjoyed our flights to Miami and Antigua with great service and NO delays!!!
-Justin M.
A passenger of American Airlines - 1/3/2023
You are wonderful!!!! Finding my Kindle
-Susan D.
A passenger of United Airlines - 1/3/2023
Thank you so much for finding and taking care of this for us! Great service!
-Erin D.
A passenger of Cincinnati/NKY Int'l Airport (CVG) KCAB - 1/3/2023
Thank you responding to my request and getting my medication back to me. Have a great New Year.
-Gene A K.
A guest of Excalibur Hotel and Casino - 12/30/2022
I have to say I think her name is Thelma from securities.. she recovered my lost and found and was so pleasant to speak with. We enjoyed our stay as always at Hard Rock. Thxs again for all your help regarding this matterLoraine Nicosia
-Loraine N.
A guest of Hard Rock Hotel & Casino - Atlantic City - 12/30/2022
thank you i received my item
-stephen M.
A guest of Legacy Vacation Resort - Kissimmee - 12/29/2022
good service
-nguyen N.
A guest of Venetian Resort and Expo Lost and Found - 12/29/2022
Very helpful in retreaving our item that was forgotten.
-Melissa C.
A guest of Kalahari Resorts Sandusky - 12/28/2022
Thank you so much for returning my bracelet. It meant so much to get it back as it is very sentimental to me. It would have been very easy for someone not to turn this in. Many thanks to everyone involved.
-Karen B.
A passenger of VMD Security Screening Kansas City MCI - 12/28/2022
I am so very grateful to have my lost purse returned! I sincerely wish to thank anyone involved with the return. In fact, the only thing wrong with this process is how impersonal it is. For 6 years I did volunteer work at a state park and was involved with dozens of lost items - in fact I re-wrote the lost and found policy for a state park in Florida. There is nothing better than the relief and joy of having an important item returned [or being involved with the return and seeing it!]. I hope you can pass along gratitude, and happy new year!
-Joyce M.
A passenger of United Airlines - 12/27/2022
Great customer service! I don’t remember the ladies name who called me; but she was wonderful!! Merry Christmas!!
-Sally M.
A passenger of United Airlines - 12/24/2022
Thank you so much for sending my drivers license
-Heather P.
A passenger of American Airlines - 12/24/2022
Very much appreciate getting my item back! Thanks so much
-Josh S.
A passenger of Air Canada - 12/23/2022
This is the second time my husband or I has left an electronic item behind on the plane and both times United has responded promptly and positively. Thank you so much for your attention and help. Much appreciated.
-Karen R.
A passenger of United Airlines - 12/22/2022
The best customer service I've ever had. I really got a sense that they genuinely cared!
-Richard C.
A passenger of Charlotte Douglas International Airport - 12/22/2022
I really appreciate you finding my headphones. I was really disappointed when I realized I left them on the plane. Thank you for taking care of this for me.
-Patrick H.
A passenger of United Airlines - 12/21/2022
Thank you so much for all of your help in finding my wallet - I really appreciate it and am so sorry for the inconvenience!
-John M.
A passenger of American Airlines - 12/21/2022
The assistance rendered in getting me through immigration, security and on to my connecting flight was amazing and much appreciated. Responding so quickly to my lost and found report was equally amazing and appreciated, and a great relief. Thank you
-Greg F.
A passenger of American Airlines - 12/20/2022
I was surprised to find my luggage on my doorstep so soon. RC notified me on 12/16 my luggage was here on the 12/18 a Sunday.
-Connie G M.
A passenger of Royal Caribbean International - 12/20/2022
Thank you very much and Happy Holidays!
-Mara A.
A passenger of American Airlines - 12/19/2022
Thanks so much
-Pfarr H.
A passenger of American Airlines - 12/19/2022
A hearty Thank You to all involved in getting this laptop back to me - TSA and airport police at OMA and Cassandra (American Airlines) and the airport police at CLT. So impressed!
-Jen L.
A passenger of American Airlines - 12/19/2022
I am impressed by your service so far. My item’s pick up is scheduled for tomorrow but, I want to say: “Thank you” for finding it in Chicago and shipping it to me in Seattle. I want to believe it is my lost lap top. Wait
-Andre N.
A passenger of United Airlines - 12/17/2022
Thank you I received my charger
-Imikigwe N.
A guest of Jamaica Bay Inn - 12/17/2022
American Airlines gets an A for this one. Despite the difficulty of locating a lost item so small as a kindle, AA continued to provide updates searching for my device. After less than two months, AA found my device and quickly communicated to me that it was found and gave a very easy link to get it shipped to me with minimal effort on my end. I’m already an AA select flyer but this furthered my belief in them and I am extremely satisfied with their service. Here’s to you AA!
-Daniel R.
A passenger of American Airlines - 12/16/2022
Very pleased that it was found and that I was called. Will be even more happy when it is delivered.
-Evan L Lehman M.
A passenger of JFK Terminal 4 Lost and Found by Smarte Carte Inc. - 12/16/2022
Quick service great communication thanks for the help in solving the whereabouts of my wallet
-Larry B.
A guest of Busch Gardens Williamsburg - 12/16/2022
Extremely impressed on your time to take care of this matter
-Seth R.
A passenger of Sun Country Airlines - 12/16/2022
Thank you, Alaska Airlines! You guys are amazing. I lost my AirPod case, filed a loss report, you guys found it, you guys returned it. I’m very grateful for this small service you provided. Very impressive and much appreciated.
-Jim L.
A passenger of Alaska Airlines - 12/16/2022
Received item Great service from all involved Thanks again
-John O.
A guest of Bellagio - 12/15/2022
Thank You for recovering the lost iPad.
-Gerald A.
A passenger of Hawaiian Airlines - 12/15/2022
I am very impressed with, and thankful for, the attention given by American Airlines to finding my lost phone, and returing it to me in a timely manner.
-Paul M.
A passenger of American Airlines - 12/14/2022
Thank you so much for finding my lost item. I am so impressed with your service and the efficiency of the whole process. Thank you so very much once again, I am so grateful that the item was found.
-Debbie M.
A passenger of United Airlines - 12/14/2022
I truly appreciate all the effort and the honesty that lead to my company phone return. I will be a prompter of you airlines and it's people.
-Noel B.
A passenger of United Airlines - 12/14/2022
I received my lost item today. Thank you for sending it.
-Brad S.
A guest of Denver Performing Arts Complex - 12/14/2022
Extremely appreciative of your informing me of my lost item and the return of same. Thank you.
-Roseann
A passenger of United Airlines - 12/13/2022
excellent service on returning my lost item, many thanks,
-Sergio M.
A passenger of United Airlines - 12/13/2022
Thank you very much for helping me recover my lost passport on American Airlines flight!
-Kevin H.
A passenger of American Airlines - 12/13/2022
You were awesome! So pleased with how quickly you recovered my lost keys and contacted me. Couldn't be more pleased. Reallt effective process.
-Steven G S.
A passenger of American Airlines - 12/13/2022
Thank you for finding my wallet and returning to me. Your service is excellent and I am so grateful to fly on AA. This is the only carrier I prefer to fly with! Excellent service!
-Chidtrapol Y.
A passenger of American Airlines - 12/12/2022
Everyone I spoke with at Delta and the Police Department were so nice and kind and friendly, losing an item is never fun but they made it a pleasant experience to get it returned.
-Jenna K S.
A passenger of Cincinnati/NKY Int'l Airport (CVG) KCAB - 12/12/2022
This was a very efficient service and I can't believe how fast my item was found and shipped back to me. Thanks!
-Miro
A guest of Moxy Chelsea - 12/10/2022
Great job returning my left behind IPad, can’t live without it, amazed I left it on the plane, was delivered promptly,Thank you
-Paul N.
A passenger of Air Canada - 12/10/2022
THANK YOU! I'm so pleased to have the Bose headphones and my iPod returned! Know that the iPod has recordings of my final choral/orchestral concerts that are dear to me, including this Hallelujah! from Messiah, a song very appropriate for the season and for my gratitude. We have been with United for decades.
-Charles S.
A passenger of United Airlines - 12/9/2022
THANKYOU for taking the time to lets us know you found my husbands phone on the airplane...We are happy and a Big Thankyou for sending it to us..We appreciate Linda at United Airlines as well as all people involved! Happy Holidays to All:))
-Judith H.
A passenger of United Airlines - 12/9/2022
Received our key fob, Thank you so much.
-Terry Y.
A passenger of Carnival Cruise Line - 12/9/2022
Thanks
-Maria O.
A passenger of American Airlines - 12/8/2022
All I can say is I'm so Thankful to everyone that helped in returning my Ipad. I never thought I would see it again! Thank you so much for everyone who helped return this back to me!
-Sandra P.
A passenger of Carnival Cruise Line - 12/8/2022
I wanted to thank American Airlines Lost and Found specifically to Mohammad B. and his team to found and contacted me regarding my lost phone. I really appreciate your help :). God bless you all!
-Julie D.
A passenger of American Airlines - 12/8/2022
I'm very impressed with the service thank you!
-Edward B.
A guest of Flamingo Las Vegas Lost and Found - 12/8/2022
Thank you so very much for finding my passport and notifying me! I really really appreciate it and am now an even bigger fan of United!!! Have a wonderful holiday!! All my best!
-Victoria B.
A passenger of United Airlines - 12/7/2022
Thank you for contacting me.I'm waiting for the arrival of my baggage.Best regards.
-KAZUO K.
A guest of Hilton Hawaiian Village - 12/7/2022
I would like to thank everyone that was associated in finding and retrieving my granddaughter’s cell phone from the cheetah hunt ride. The phone was lost on the ride Sunday night at 8:40pm, we got off the ride and filed the report with the ride employees. Since they couldn’t do any until the park closed, we left and headed home on for the east coast of Florida . The staff at the lost and found department called us the next day around 3:00pm saying that they had retrieved her phone and asked how they could get it back to use. I was greatly amazed at the speed and professional manner in which this was handled. As a very grateful grandfather, I thank everyone involved for getting my granddaughters phone back to her. Once again thanks to all the staff at Busch Gardens Tampa !!!!! You guys rock !!!!
-Doug S.
A guest of Busch Gardens Tampa Bay - 12/5/2022
This was our 2nd stay at your hotel and was a outstanding experience. Thank you for handling everything so promptly.
-Randy S.
A guest of Hilton Los Angeles Universal City - 12/5/2022
Thank you so much for returning my phone.It must have dropped out of my bag on the plane.Thank youPatty
-Patty M.
A passenger of United Airlines - 12/4/2022
Thank you so much for finding my wallet!! Darren C.
-darren C.
A passenger of American Airlines - 12/3/2022
Absolutely spectacular service!! 10 out of 10! Highly recommended!
-David M.
A passenger of American Airlines - 12/3/2022
Made getting my lost item returned easy as can be.
-susan S.
A guest of Omni Bedford Springs Resort - 12/3/2022
Thank you for finding and shipping my iitem. Your service is a lifesaver!
-Diana L.
A passenger of American Airlines - 12/3/2022
THANKYOU SO MUCH FOR TRACKING MY PHONE!!
-WENDY C.
A passenger of United Airlines - 12/2/2022
Ken and John were wonderful and professional.Helped resolve the shipping of my lost item immediately.Fabulous representatives for the Wynn Hotel.
-ileana T.
A guest of Wynn Las Vegas - 12/2/2022
Fabulous thank you hugely
-mark S.
A passenger of United Airlines - 12/1/2022
Thank you for finding my dad's missing items! He was thrilled to get them back and to not have to pay $300 for a replacement charger for his hearing aids. We appreciate the job well done!
-Jennifer Sasaki B.
A passenger of Air Canada - 12/1/2022
Thank you! My wife’s toilet kit arrived at our friends house. We appreciate your help.
-Alan T.
A guest of Hilton Oakland Airport - 12/1/2022
Thank you for the prompt return of my computer.It was such a wonderful thing to have it returned to me.You are great!
-Bettina B.
A passenger of United Airlines - 12/1/2022
Thank you so much for your help. I'm so glad I didn't get my identity stolen.
-Jacob C.
A passenger of American Airlines - 12/1/2022
Thankyou so much great service and help
-valeria B.
A passenger of JFK Terminal 4 Lost and Found by Smarte Carte Inc. - 11/30/2022
Can’t thank you enough for finding my wallet and it’s contents. I appreciate your honesty . I also appreciate you contacting me.
-Jerome Y.
A passenger of American Airlines - 11/30/2022
So impressed that you followed up on this and that the Kindle will be returned!!
-Kathleen D.
A passenger of Air Canada - 11/29/2022
Unfortunately You did not find my phone!!!! But THANKS to Mike and Brian at JFK Terminal 8, who personally contacted me, I now have my phone back!!!!
-Rebecca M.
A passenger of American Airlines - 11/29/2022
I want to thank you for your EXCELANT Service in finding my lost item. Your the best.I love to fly United AirlinesThank you again and Happy HolidaysLeoKeefer
-leo K.
A passenger of United Airlines - 11/29/2022
Thank you so much for returning my kindle. I did not expect to ever see it again! Wish I could thank the person who turned it in to Lost and Found but I’m sure that would be hard to do. I received it today and am reading it right now! Thank you again!!
-Wendelyn F.
A passenger of United Airlines - 11/29/2022
Thanks for the prompt return of our lost item!Also a thank you to the Venetian Hotel.
-Susan B.
A guest of Venetian Resort and Expo Lost and Found - 11/28/2022
Thank you for searching for my tablet, which I had left on a flight from Chicago to Boston last week. Not only did your staff find it, they arranged for shipping back to me the very next day. In this day and age, when good customer service can be hard to find, your staff's efforts really stood out. Thank you - I truly appreciated it!!
-Noel G.
A passenger of American Airlines - 11/28/2022
Thank you American Airlines for finding and returning my laptop. Amazing job!
-Tomasz P.
A passenger of American Airlines - 11/28/2022
Thank everybody involved.
-Lynette H.
A passenger of United Airlines - 11/25/2022
Thank you for this service.
-Lynette H.
A passenger of United Airlines - 11/25/2022
The item was found and delivered safe to my home.Thanks
-Irma I.
A passenger of Royal Caribbean International - 11/25/2022
Thank you for retrieving my item. I am waiting for it’s safe return.
-Toni M.
A passenger of United Airlines - 11/25/2022
They were very helpful and found my keys
-Stacie H.
A passenger of United Airlines - 11/23/2022
I want to say thanks to the folks that helped me. The lady in lost and found was very nice and caring. Last night a gentleman named Hunter T. went way out of his way and even searched the gate area to try to find my wallet. Thanks to all! Happy Thanksgiving!
-Dave L.
A passenger of American Airlines - 11/23/2022
Thank you very much! Great service and result.
-Hemmer
A passenger of American Airlines - 11/21/2022
Got it!! Many, many thanks!!
-Donald B.
A passenger of United Airlines - 11/21/2022
Great service - very efficient, renewed my faith in finding lost articles on airlines !
-Ian F.
A passenger of United Airlines - 11/21/2022
Thank you to Myra! She went above and beyond to get my belongings back to me. She rocks!!
-andrea G.
A guest of Harrahs Las Vegas - 11/20/2022
Excellent service when contacting me and helping me to have back my lost item. Thank you very much! Keep on with the honesty and great work!
-Fernanda Bayo R.
A passenger of Air Canada - 11/19/2022
Thanks for a great information all though the times my packages were found and shipped thanks for your professionalism thanks to Royal Caribbean Great job thanks a million
-Doric B.
A passenger of Royal Caribbean International - 11/19/2022
My sincere appreciation and thank you to everyone who helped to return my blue bank deposit bag! Security helped locate my bag when I called in that I had left it locked in my room safe when I left, lost and found contacted me by phone to help me get through the process of mailing the bag to me. It arrived today safe and sound 1 day early. My thanks again to the fine people who work at Harrah's Laughlin!
-Robert K.
A guest of Harrahs Laughlin - 11/19/2022
Thank you very much!
-john d S.
A passenger of United Airlines - 11/18/2022
I can not say enough about how impressed I am about the kindness and caring of the Air Canada staff in relation tou lost laptop. Émeu one I talked to was attentive, heard everything, were empathetic and led me to believe there was a chance they would locate my laptop! And they did!!!! Thanks a million times!
-Karen K.
A passenger of Air Canada - 11/18/2022
Diane was great helpAs was Remy Francisco from beaches
-Kevin D.
A passenger of Southwest Florida International Airport - 11/17/2022
Yay! I am so happy my lost item has been found and being returned to me. thank you!
-helen P.
A passenger of American Airlines - 11/16/2022
I am so very appreciative of how this was handled. I've always been loyal to American Airlines and it was such a pleasure to hear I would be able to get my laptop back with very little hassle. Thank you American Airlines!!! I will absolutely continue to fly with you going forward!!
-Karen D.
A passenger of American Airlines - 11/16/2022
My wife is so pleased that you found her AirPods! We cannot thank you enough! It reaffirmed our belief and loyalty to AA and in a positive outlook. We get so much negative news these days about people being unkind to each other. Your act of kindness was so uplifting and refreshing. Thank you! You really made our day! Thank you!
-Sidney K.
A passenger of American Airlines - 11/15/2022
Thank you Louis Armstrong staff (Mr. Jonas ) found my phone and return to lost and found. The staff is extremely responsive, and I got my phone back next day air. Thank you so much for your integrity.
-Thao V.
A passenger of Louis Armstrong New Orleans International Airport - 11/15/2022
The representative in lost and found at JFK who just helped me was incredibly helpful. I can't tell you how relieved I am to have been able to talk to a real person who stayed on the phone with me until my daughter's lost laptop was in his hand, through the shipping forms and shipping payment, until the end of the whole transaction. He was patient, helpful, and so nice. Thank you!
-Laura S.
A passenger of American Airlines - 11/15/2022
I am so thankful and Impressed by your process. At a time when bots and service levels go down this is an incredibly heart warming symbol that you have processes that work and people who care. Thank you.
-Eric E.
A passenger of American Airlines - 11/14/2022
Thank you!
-Lori H.
A passenger of United Airlines - 11/14/2022
Greatful to Andrew for taking control of this situation and getting my clothes headed back to me. He was most helpful. Mike
-Mike D.
A guest of Omni Mount Washington Resort/Bretton Woods Ski Area - 11/14/2022
Wonderful service at the Lost and Found Department
-Beatrice B.
A passenger of Allegiant Travel - 11/13/2022
I never expected that I would get my iPad back that was left in a bin going through security!! I am shocked to have had my call answered and for so quickly getting the link to report my item missing . On top of that the response the same day that it was there. Already shipped! Thsnkx so much to the security person working in terminal 4 on 11/8 at 7:30 in the morning for picking it up and turning it in
-Pamela R.
A passenger of JFK Terminal 4 Lost and Found by Smarte Carte Inc. - 11/11/2022
Awesome customer service - from 3 different employees!
-Karla C.
A passenger of Amtrak - 11/11/2022
Wow what amazing customer service and just plain good business. I my passport fell out or my pocket as I was running to make my next flight. Filed a report with not a ton of hope really that my passport would be found bc its such a big airport! They found my passport and are going to send it to me!!! Amazing DFW! BIG love
-alexander h M.
A passenger of American Airlines - 11/11/2022
Thank you for the superb service. All the best.
-John A.
A passenger of United Airlines - 11/11/2022
I want to thank Tracey and Andrea in the Lost and Found Office in Union Station. They were instrumental in getting my iPad back to me and I'm deeply grateful.
-Elizabeth
A passenger of Amtrak - 11/10/2022
Thank you Celebrity!!!
-Ellen B.
A passenger of Celebrity Cruises - 11/10/2022
Thank you very much!
-MICHAEL S C.
A customer of Dollar Car Rental Seattle - WA - 11/10/2022
Wonderful job. Very efficient. Thank you. Joy Noven
-Joy N.
A passenger of United Airlines - 11/10/2022
Quick, easy to use, received lost item so fast! Much appreciated!
-Tara P.
A guest of Renaissance Hotel St Augustine - 11/9/2022
Thank you
-Jason B.
A passenger of American Airlines - 11/9/2022
Thank you very much for the prompt recovery and delivery of my iPad! Greatly appreciated :)
-Robert J. S.
A passenger of United Airlines - 11/9/2022
He was very professional and helpful.
-George M.
A passenger of American Airlines - 11/8/2022
Thank you for finding and returning the jacket I left on the plane. I appreciate it.
-Vickie W.
A passenger of United Airlines - 11/8/2022
The team of American Airlines' personnel / staff was extremely helpful in retrieving my left behind laptop. As a hospital employee, losing a laptop that may compromise Patient Health Information (PHI) is a serious thing. Ryan Kohler and his team at the American Lounge treat everyone personally and professionally. I appreciate the fast response in retrieving my laptop. I love American Airline!
-Robert Joseph I.
A passenger of American Airlines - 11/8/2022
Thanks
-JULIUS ALTON P.
A guest of Venetian Resort and Expo Lost and Found - 11/7/2022
I am so grateful to receive my laptop. thank you for your excellent response and service.
-Bonnie Y.
A passenger of United Airlines - 11/7/2022
I am so grateful that you located my iPad mini and kept me informed. Everyone is surprised at that level of service and response. Many thanks
-Les B.
A passenger of United Airlines - 11/7/2022
Thank you!! My iPad was found and sent back to me! I appreciate your looking into this and successfully returning it to me.
-Nancy A.
A passenger of American Airlines - 11/7/2022
Thank you so much
-John O.
A guest of Embassy Suites Omaha LaVista Hotel and Conference Center - 11/6/2022
Thank you for the great service you provide. You make NPS and Yosemite look like heroes. You all are!
-Chet R.
A guest of Yosemite Hospitality | Aramark L&F - 11/6/2022
Vary impressed w/your service
-JoAnn G.
A guest of Harrahs Cherokee Resort - 11/6/2022
My husband left his phone at the United gate and it went to lost and found. The woman who helped us was so so very helpful she went out of her way to help. I wish I got her name it was Saturday nov5 at around 9:30 -10:00 Great job !!
-Donna S.
A passenger of Tampa International Airport - 11/5/2022
Thanks for returning my forgotten shirt. Had a great time at the Aquistapace function.
-Kerry H.
A guest of Southern Hotel - 11/5/2022
We appreciate your quick response to my husband's report of having lost his ID packett on board our United flight to Denver. Since we were in N.M. for only few days for our son's wedding, we had it FED-EXED. to our OR home. Thank you so much.
-Craig R.
A passenger of United Airlines - 11/5/2022
Thanks for finding my iPad. I certainly did not expect it to be found. Tell your boss that everyone involved should get a raise.Douglas K.
-douglas K.
A passenger of United Airlines - 11/4/2022
I left a couple of tablets at the security gate from a connecting international flight, since we were pressed for time and the security agent was rushing us. I filled out online forms and called later that evening. The person I spoke with was very helpful, but the security gates had not turned in their lost/found yet. I called back in the morning. Again, the lady on the phone was very helpful and patient as we figured out how to identify the tablets. So we were able to successfully get them back. In these times, of usually poor customer service, your folks were way above the norm. So thanks to these ladies for helping us and being so cordial in the process. I wish I had their names but they were handling the phones on the evening of 11/1 and morning of 11/2.
-Gary W.
A passenger of Charlotte Douglas International Airport - 11/4/2022
Great job! Thanks for getting me back my items so quickly!!
-Kippie L C.
A guest of PARK MGM Las Vegas - 11/4/2022
I want to commend United Airlines for successfully finding and returning my lost wallet. United Airlines, using the Chargeback lost and found system which was easy to use, kept me updated on the search, and was ultimately successful. Thank you.
-Robert K. S.
A passenger of United Airlines - 11/4/2022
Thank you for providing a streamlined service for locating and being reunited with lost items.
-Pat M.
A passenger of United Airlines - 11/4/2022
Well I am so pleased to see a system work in today’s world. Alaska airlines you are wonderful as I just waited as instructed and sure enough you contacted me that my tablet was found. Easy return and no big deal with shipping cost.Forever loyal to Alaska Airlines and they’re wonderful people. Thank you very much for following through with my last item, you are the best!
-John C P.
A passenger of Alaska Airlines - 11/2/2022
Amazing how fast my computer was found, thank you!Your prompt response to my report was nothing but exceptional!
-Tina R.
A passenger of JFK Terminal 4 Lost and Found by Smarte Carte Inc. - 11/2/2022
Thank you so much for getting my scarf back to me.
-Tracy O.
A guest of HGV at Craigendarroch - 11/2/2022
Very efficient and timely
-Charan
A passenger of United Airlines - 11/2/2022
You are the BEST !! My credit card just arrived !! I cannot thank you enough !!!!! I will tell everyone this great story about my train trip. Lucky me !
-Renee L.
A passenger of Amtrak - 11/1/2022
I received my e reader last night. Thank you so much. I was so excited to receive it. Thank you for your efforts. Maureen
-Maureen F.
A passenger of WestJet - 11/1/2022
The Cosmopolitan was very accommodating to our needs during our stay and I wanted give a special thanks and my gratitude to Ron Matthews in Security for assisting us with retrieving my forgotten item in the room after we left. His professionalism and response back to us was second to no-one as he was kind, courteous, collected all information and contacted me as soon as his dept retrieved my itemPlease make sure Ron receives this message Thank You
-David M.
A guest of Cosmopolitan of Las Vegas - 11/1/2022
We received sooner than anticipate and are very pleased with the ease of doing business. Thank you.
-Lula D.
A passenger of Royal Caribbean International - 10/31/2022
Thank you for your prompt action on finding and returning my lost items. Also for the care you took in bubble wrapping it. I received the box today in excellent condition., I have nothing but praise for how this incident was handled.
-Janice T.
A guest of Grandview at Las Vegas - 10/31/2022
Thank you very much. After the initial waiting time to find out AA had found my iPad, the process has gone quickly and easily. Thank you very much, AA!
-Denis L.
A passenger of American Airlines - 10/31/2022
Thanks, I received my iPad in very good conditions.
-Don D.
A passenger of American Airlines - 10/31/2022
My item was recovered Quickly and already being shipped to me! Very satisfied!
-Terri R.
A guest of Beau Rivage Resort and Casino - 10/31/2022
John was extremely helpful and efficient in locating my wallet and having it sent to me. Definitely a reassuring voice.
-Debby S.
A guest of Ocean Casino Resort - 10/31/2022
Excellent. I am relieved and thrilled for the quick response! Thank you!
-Sara W.
A passenger of United Airlines - 10/30/2022
Great job.
-Ian S.
A passenger of Air Canada - 10/30/2022
Leyland was so helpful and you can’t imagine the trekked that my wallet was found. She has the best personality of any airport personnel I’ve dealt with in 50 years. Please recognize her best you can and thanks again. Bill
-William W.
A passenger of Austin-Bergstrom International Airport Lost & Found - 10/29/2022
Well done
-Tina T.
A passenger of Charlotte Douglas International Airport - 10/29/2022
Wonderful!!! We thought the iPad was gone forever - couldn't believe we got the call saying it was found. I'm telling everybody. Great staff with great integrity
-David W.
A guest of Aria Resort and Casino/Vdara Hotel and Spa - 10/28/2022
Heather stayed on the phone with me while I worked out the online payment to retrieve my left item. To one who is a longtime Advantage member, this means the world to our age group. I am grateful and appreciative to Heather for her kindness, compassion and expertise. Please reward employees like her, as this makes a difference in our choices this day and age.
-Pilar L.
A passenger of American Airlines - 10/28/2022
Extremely helpful throughout my trip, can't thank you enough.
-Karen A.
A passenger of American Airlines - 10/28/2022
I can't tell you how appreciative I am for you folks putting in the extra time to locate my pocketbook. Having a medical situation at the end of my flight in Ontario California was unexpected and the whole crew from American airlines tried to comfort me and make sure I was okay. Thank you once again.
-Karen A.
A passenger of American Airlines - 10/27/2022
Thank you for sending my left behind hairdryer. It arrived this morning which was so fast and in perfect condition.Our stay at The Jay Hotel was very pleasant and comfortable. We will look forward to returning. Frances Fallon
-Frances F.
A guest of JAY PEAK RESORT INC - 10/27/2022
So excited that my item was found. Looking forward to it's return. Actually flew back through DFW and went to lostt and found to check if there but it was closed. Next day I got message it was found and could be shipped back. Thank you.
-Ellen B.
A passenger of American Airlines - 10/27/2022
American Airlines did a magnificent job for us. Not only they recovered the lost iPhone but their system of tracking and follow up, including words of kindness in their messages, made our wait more tolerable.I know we were very lucky, for that reason, we would like to thank either the personnel or the person who turned the phone in.Excellent service. Thank you!Carlos J.
-Carlos J.
A passenger of American Airlines - 10/27/2022
I thank you all so much for returning my possessions.
-Laurel M.
A passenger of American Airlines - 10/26/2022
Sincere thanks to Air Canada and the Montreal Trudeau Airport lost and found object tracking team. I reported a lost IPhone on Sept.7th providing plenty of details to help identify it. The great follow-up permitted FedEx delivered at my door overseas on Oct.26th (at a very reasonable cost compared to replacement)I share my joy and appreciation of good work!
-Brigitte L.
A passenger of Air Canada - 10/26/2022
With the outstanding and expert assistance from the conductors on AMTRAK train 95 personally working with me and the conductor on 191 who actually located the iPhone in the car previously connected to train 84 we rode on Monday. The chargerback app was a great way to report the loss and keep the report updated. But it was the personal involvement of the conductors that resulted in a happy ending. This is success story we are sharing with everyone who will listen.
-Ednearl and Jim T.
A passenger of Amtrak - 10/26/2022
The lost and found manager I spoke with was thorough and expeditious in locating my lost item and providing relevant info to retrieve it. Definitely one of this trips highlights/experiences I had.
-Dr. Robert M.
A guest of Cosmopolitan of Las Vegas - 10/26/2022
My lost cell phone was located quickly at DFW and I was notified promptly. The AA prepay arrangement with FedEx made it a seamless process to have the phone shipped to me in Canton, GA. The AA Lost and Found representative was great…professional and personable!Many thanks to American Airlines for world class service.
-Jim C.
A passenger of American Airlines - 10/25/2022
I can honestly say I have never seen or used a more efficient way of claiming a lost and found item. I am super pleased with how quickly and easy the whole process has been. I dont have the item yet, but regardless of processing time, the way in which everything is being handled is 5 star service.
-Maybi C.
A guest of SeaWorld/Aquatica Orlando - 10/25/2022
A service. TY
-J G.
A passenger of Amtrak - 10/25/2022
Thank you for the prompt return of my forgotten items. Everything was present and in very good condition!I would certainly recommend Chargerback to everyone!!!
-Robert Paul. S.
A guest of Jackson Mountain Homes - 10/25/2022
Thank you for mailing my slipper shoes I left there!
-Kathryn B.
A guest of Hotel Caza - 10/25/2022
Amazing work pleasantly surprised me -- I knew exactly where I lost my wallet -- at the TSA checkpoint in a big hurry, I left it in a bin that went thru x-ray. Had no cash in it, but still, was very pleased to be notified within the week that it was found and shipped to me. Great Work!!
-Frank M K.
A passenger of JFK Terminal 4 Lost and Found by Smarte Carte Inc. - 10/24/2022
Thank you for locating my lost cell phone. I will patiently wait for its arrival.
-Bruce W S.
A passenger of United Airlines - 10/24/2022
Hyatt place st george was quick to respond to my lost item and quick to return it to me! The staff were very helpful and kind!
-Marina S.
A guest of Hyatt Place St George and Convention Center - 10/23/2022
The Officer Wayne was such a pleasure to speak with. He was very friendly and professional. He even called me back to make sure I received the tracking details. I'm very thankful to him for making a stressful situation so much more pleasurable. Thank you!
-Monica N.
A guest of Hilton Grand Vacations Club The Elara - 10/23/2022
Thank you Kalahari Lost and Found staff,your rapid response to my lost item was handled professionally, and expeditiously I received it today,again Thank you.
-Doris A.
A guest of Kalahari Resorts - 10/23/2022
Westin Mission Hills Villas Security did an Outstanding job. They had the item left in the room and provided the necessary information and link to FedEx for return shipping. They could not have done a better job. I am very pleased!!!!
-Larry L.
A guest of Westin Mission Hills Villas - 10/22/2022
Thank you, I received my items.
-Dorothy S.
A guest of Hard Rock Hotel & Casino - Atlantic City - 10/22/2022
Thanks for getting my mouth guard back to me!
-Pam D.
A guest of Bay Club Hotel & Marina - 10/21/2022
Found my phone and shipped it to me! Awsome
-Heather K.
A passenger of American Airlines - 10/20/2022
Wonderful customer service and quick response and everything was in my wallet!! Thank you all very much:-)
-Cynthia A. Mc L.
A passenger of United Airlines - 10/20/2022
Thank you so much for the update
-Stephanie H.
A passenger of American Airlines - 10/20/2022
Thank you so much. My Mini IPad has been returned to me in good working condition.
-Denise K.
A passenger of United Airlines - 10/19/2022
Thank so much for your quick response from the time I reported my lost wallet. You have kept me updated. Thank you. I love flying with Alaskan they really care about there customers
-Carole L.
A passenger of Alaska Airlines - 10/19/2022
Job well done. Thank you
-Vicki N.
A guest of Wynn Las Vegas - 10/19/2022
thanks much, Glad it was found and shipped to us.
-John Q.
A passenger of Amtrak - 10/19/2022
I lost my phone at Busch Gardens and it was returned to me quickly and easily. Thank you so much for making this process so seamless!
-Rikki F.
A guest of Busch Gardens Tampa Bay - 10/18/2022
Thank you very much for finding and shipping my lost items. Great and prompt service.
-Jose R.
A passenger of American Airlines - 10/17/2022
Thank you, thank you, thank you. Excellent service and even when closed on weekend. Very helpful and very much appreciated.
-Reilly M.
A passenger of Louis Armstrong New Orleans International Airport - 10/17/2022
Thank you for your excellent service on finding, packing and shipping the Kindle. It arrived securely packed on the date promised. We appreciate the excellent service.
-Harry K.
A guest of MGM Grand - 10/15/2022
Thank you for your help and shipping back to us the clothes left in our room after my medical emergency. Thank you very much. Bill
-Bill M.
A guest of Boulder Station - 10/15/2022
I have received the package today, October 14th, 2022.Thank you very much.Geo.
-George F Watson I.
A guest of Gold Dust West Carson City - 10/14/2022
Received all. Thank you Four Seasons for great service!!
-Lyle J.
A guest of Four Seasons Hotel Las Vegas - 10/14/2022
I can’t thank you enough for this amazing service. I was sick when I got home and realized I had left my iPad on the plane. I immediately filed a report and I got your response in about 14 hours!! That is fabulous service and again, I just can’t thank you enough! Well done United!
-Denise W.
A passenger of United Airlines - 10/14/2022
Thank you so much for taking care of my grandsons favorite shoes! We enjoyed our stay!!!
-Wendy J.
A guest of Hilton Los Angeles Universal City - 10/14/2022
I had no expectation to receive this item back. Needless to say I was pleasantly surprised! Thanks!
-Angelo L.
A passenger of American Airlines - 10/14/2022
Thank you so much for returning our item. It was a very smooth process and exceded our expectations!
-Eddie M.
A guest of PARK MGM Las Vegas - 10/14/2022
Great service! I appreciate the honesty and willingness to find this item and send it back to me. It had some very special pictures of family on it. Thank you again.
-Mark H.
A passenger of American Airlines - 10/13/2022
Thank you so much for your help
-Janet M.
A guest of Venetian Resort and Expo Lost and Found - 10/13/2022
AA found the ipad I left in the seat pocket in less than 2 hours. I cannot THANK them enough! I would have never heard the end of it from my wife! :-) Extremely grateful, Thank You!!!!!
-Brian B.
A passenger of American Airlines - 10/13/2022
Thank you so much for your assistance in getting my cell phone returned! I didn’t think I would ever see it again! I’m hoping it will be here tomorrow.
-Lisa H M.
A passenger of American Airlines - 10/13/2022
The security team at Cypress Point was amazing!! They were able to locate my lost items
-Mary A.
A guest of Cypress Pointe Resort Diamond Resorts - 10/13/2022
Thank you so very much for your help regarding my lost iphone.
-Rebeca W.
A guest of Hilton Seattle Airport and Conference Center - 10/13/2022
I think you folks are great ! I appreciate your way of communicating and how efficient you were.Clean, clear and efficient. Gotta luv it !
-Daniel G.
A passenger of Redmond Municipal Airport (RDM) - 10/12/2022
Frederick Kagan was exceptional. Very communicative and eager to help me and more importantly my son reunite with his toys! Great customer service at its best. Even looked at different shipping options and costs. Just went above and beyond.
-Amy R.
A guest of Marriott's Newport Coast® Villas - 10/12/2022
GOT THE STUFF BACK. THANK YOU
-Tim M.
A guest of Waldorf Astoria La Quinta Resort - 10/12/2022
This was an easy process; I didn't expect to see my item again after leaving it on the plane. It arrived right when it was promised. Thanks so much.
-Diana B.
A passenger of American Airlines - 10/12/2022
thank you so much for your work on this....I had given up
-Lelain wayne wayne S.
A passenger of Austin-Bergstrom International Airport Lost & Found - 10/12/2022
I would like to thank Very mucho. Yestarday l got my 2 Passaport at home that l had Lost . Sincerely Edson de M.
-Edson de M.
A passenger of United Airlines - 10/12/2022
Thank you so much for your help returning my passport!
-Sharon J.
A passenger of Allegiant Travel - 10/11/2022
I honestly cannot believe my lost headphones were found and are on the way back to me in less than 3 days. This is an excellent and efficient service. I cannot tell you how grateful and happy I am to receive my valuable item back. Thank you!!!
-Marisa J F.
A passenger of American Airlines - 10/11/2022
I am extremely grateful for the team’s honesty
-Janell N.
A passenger of American Airlines - 10/11/2022
Great service. Straight forward
-Clete S R.
A guest of One Ski Hill Place|Crystal Peak Lodge - 10/10/2022
Thank you for all the follow up on this! The Lost and Found Team were great to work with.
-Mike L.
A guest of Westgate Resort and Casino Lost and Found Dept. - 10/10/2022
I am ELATED with the outcome of your retrieval and delivery process of my iPad. When I realized I had left my IPad on the plane in LAX-panic set in. I immediately completed the form for “items lost”. The form was easy to locate on the United website, the “FAQ” answered all my questions. I must admit I had my reservations about the success of me ever getting my iPad back. It was in a big black hole, with many exactly the same iPads. But… when I received the confirmation that my iPad had been found, and how did I want to retrieve it…it was unbelievably. This whole situation has been such a positive experience. Everyone I told about loosing my iPad on the plane said “you’ll never get it back”. Now I can tell everyone, it was found, and returned to me. Such a positive encounter with United and the team who helps them. I would like to thank Everyone who was involved.Jeff M S.
-Jeff S.
A passenger of United Airlines - 10/10/2022
Great service! Ask Michael the doorman to contact me so I can thank him
-Bud F.
A guest of New York Hilton Midtown - 10/10/2022
I really appreciate how Amazing is your system.l felt conforble the way you conduct Lost and found
-Edson De M.
A passenger of United Airlines - 10/9/2022
You guys are awesome. Thank you so much. I can’t tell you how much your effort is appreciated
-Stuart M.
A passenger of American Airlines - 10/8/2022
So happy to get my Kindle back after leaving it on a plane from Charlotte, NC to Austin, TX a few weeks ago. Thanks American and staff for great customer service!
-Donna D.
A passenger of American Airlines - 10/8/2022
We received my husband’s shoes today, and he was so happy. Thank you so much for your prompt attention in shipping them to him.Most sincerely,Karen W.
-Karen W.
A guest of Courtyard Fort Worth Downtown/ Blackstone - 10/8/2022
Thanks for sending my clock and a special thanks to Natalia for finding it and returning it!
-Johnny D.
A guest of Liberty Place by Hilton Club - 10/8/2022
Thank you! My item was found intact, and with days! I am so appreciative for those who found my item, and the system used to return my lost belonging.
-Marci H.
A passenger of Alaska Airlines - 10/7/2022
Thank you so much for sending me my lost items just got them today!
-Michelle W.
A guest of Westgate Branson Woods Resorts - 10/7/2022
Thank you got my IiPad back today. Thanks to the person who turned it in. There are still lots of honest people . Thanks again. JoAnne
-JoAnne N.
A passenger of Amtrak - 10/7/2022
Thank you so much for your quick response and recovery. My daughter is very happy.
-Alonda S.
A guest of Universal Orlando Resort - 10/6/2022
THANK YOU SO MUCH for finding my earrings!! They were a gift from my mother and have great sentimental value! I was heartsick at the thought I had lost them forever!! Again THANK YOU!
-Cynthia H.
A passenger of Carnival Cruise Line - 10/6/2022
Thank you so much for returning my license.
-Cindy P.
A passenger of United Airlines - 10/6/2022
Thank you for this service. We got home and our cell phone was waiting for us. My regards to Boston South Station.
-John W.
A passenger of Amtrak - 10/6/2022
Though I was anxious, FedEx delivered my lost item 24796019 computer laptop tonight. Words cannot express how relieved I am and the efforts that I went through to get my lost item back. I greatly appreciate the help of the many American Airlines employees in Lost and Found that help to make this happen. I will single out three Myrtle Beach Airport employees who were incredibly helpful Kevin, Tasia, and Mary. They went above and beyond to make me feel like I could get my computer laptop back. They really gave me faith that American Airlines would come through with my item. Thank You!
-Bradley C.
A passenger of American Airlines - 10/6/2022
Awesome! Thank you!
-Patrick R.
A passenger of Alaska Airlines - 10/5/2022
The best airline ever! Staff is sociable and so professional. The icing on the cake is that they keep time.
-Ester I M.
A passenger of American Airlines - 10/5/2022
Philipe at the LA Union Station Amtrak provided excellent customer service
-Paula S C.
A passenger of Amtrak - 10/5/2022
Thank you for finding my glasses and shipping them back no never expected this to happen!
-Mary K.
A passenger of United Airlines - 10/4/2022
Great service! I really appreciate it,
-Bertho B.
A passenger of United Airlines - 10/4/2022
thank you!!! Thank you for looking at my email and reviewing it to see where my phone said it was in my find your phone app. I really appreciate you looking for it- no one was helping me
-Shannon M.
A passenger of American Airlines - 10/4/2022
I cannot thank you all enough for locating my phone and returning it to me! I told my story several times over the past few days, and more often than not I was told that I probably would not get the phone back. It’s my goal to make sure I tell the naysayers of the kind-hearted, trustworthy, hardworking people of the Tampa Airport!
-Melissa I.
A passenger of Tampa International Airport - 10/3/2022
The lady who helped me on the phone with my claim was amazing! Thanks so much for facilitating the return of my belongings.
-Timothy C.
A passenger of JFK Terminal 4 Lost and Found by Smarte Carte Inc. - 10/1/2022
I cannot believe that you found and returned my Kindle. Thank you so much for healing my negligence.
-BRYAN R.
A passenger of American Airlines - 10/1/2022
Thank you for your work.
-YASUE I.
A guest of Hilton Hawaiian Village - 10/1/2022
Excellent process from start to finish.
-Charlie N.
A passenger of American Airlines - 10/1/2022
Thank you so much for persevering to find my lost wallet and bag. The system worked very well.
-Gary S.
A passenger of American Airlines - 9/30/2022
I got my item. Thanks a lot
-Md K.
A passenger of American Airlines - 9/30/2022
Fantastic job finding my iPad and shipping it to my home. Super responsive. Thank you!
-Andrew C.
A passenger of United Airlines - 9/30/2022
Excellent service and quick response
-Scott
A passenger of VMD Security Screening Kansas City MCI - 9/30/2022
Thank you
-Venkata A.
A passenger of Amtrak - 9/30/2022
thank you, never expected to get the kindle back
-Robert G S.
A passenger of United Airlines - 9/29/2022
Thanks very much. I appreciate being able to have my phone shipped back to me.
-Martin R.
A passenger of United Airlines - 9/29/2022
Everyone was so helpful and kind when we lost our car keys. We didn’t think they would be found but the incredible team at Dollywood found them! Very professional and detailed process. Thank you doesn’t even begin to describe how grateful we are!
-Tami S.
A guest of Dollywood Theme Park - 9/29/2022
Thank you so much, My things arrived yesterday . Thank you for your prompt service and your wonderful staff.Thank youWanda C.
-Wanda C.
A guest of Embassy Suites by Hilton Nashville South Cool Springs - 9/29/2022
Please extend our sincere thanks to the staff at the Embassy Suites Greystone Columbia, SC who made this recovery possible. Thank you so much!
-Walter S.
A guest of Embassy Suites Columbia Greystone - 9/28/2022
Thank you for the prompt action to return my laptop!
-Joseph R.
A passenger of VMD Security Screening Kansas City MCI - 9/28/2022
Thank you for sending us the iPhone. We got it back yesterday. Thank you.
-Kayo K.
A passenger of American Airlines - 9/28/2022
Your fast and promptness of handling my return is highly appreciated!
-Teri M.
A guest of Beau Rivage Resort and Casino - 9/28/2022
OMG thank you so much for calling to let me know I'd left my iPad behind. It's also a very good thing I'd had my name and phone number inscribed on the back...smart thinking. I really appreciate every single person who had anything to do with the return of my iPad, especially to Eric for calling me. How blessed am I for this?
-Kim Van B.
A passenger of Charlotte Douglas International Airport - 9/28/2022
I appreciated the quick response along with the professionalism I received from your staff member Shami. Thanks again to the staff. I am really happy to get back my iPad.
-Jacqueline C.
A passenger of JFK Terminal 4 Lost and Found by Smarte Carte Inc. - 9/27/2022
Thank-you very much for continuing to look for my lost item, this is very much appreciated, great job team.
-Trevor A.
A passenger of Air Canada - 9/27/2022
Thank u very much for finding my iPad. Much appreciated.
-Elizabeth T.
A passenger of United Airlines - 9/27/2022
I was shocked when United Airlines contacted me about my lost Kindle. I easily completed the shipping request and within 24 hours, I am notified the Kindle is shipped. Thank you so much!!
-Susanna S.
A passenger of United Airlines - 9/27/2022
I am so appreciative. Thank you
-Voni W.
A guest of Venetian Resort and Expo Lost and Found - 9/26/2022
Thanks for the quick turnaround and returning my items. Might be slightly pricey but a price to be paid for good service. Thanks again
-Tony P.
A guest of Resorts World Las Vegas - 9/26/2022
I appreciate the attention to detail and service that has been provided.
-Elana W.
A guest of Kalahari Resorts Sandusky - 9/26/2022
I’m very grateful that you found my passport and immunization card. Thank you very much for being thorough in the cleaning of your planes. It speaks volumes for your concern for your passengers.
-Paul D.
A passenger of United Airlines - 9/26/2022
great... thanks for your help... I have my item
-Donald W.
A passenger of Charlotte Douglas International Airport - 9/25/2022
Thank you so much! I'm so happy you've located it and are willing to ship it to me!!!
-Vicki M.
A passenger of United Airlines - 9/23/2022
Thank you so much for getting my glasses back to me safely! They arrived today!
-Jenna F.
A guest of Black Rock Mountain Resort - 9/23/2022
Received my reading glasses in this morning’s mail delivery, thank you so much!
-Jean N.
A guest of LUXOR Las Vegas - 9/22/2022
I am very glad to get back my phone as we have so much personal information on our phones, thank you
-Rosario B.
A passenger of American Airlines - 9/22/2022
Thanks for handling my lost item so quickly. I appreciate this attention of your clients.
-Annette M.
A passenger of American Airlines - 9/22/2022
Wonderful service. Amazingly efficient! Thanks
-Bill C.
A passenger of United Airlines - 9/22/2022
I appreciate the thoughtful staff who discovered the items left behind and the easy process by which the items will be returned. This is just one of the many examples of a thoughtful and professional staff you have at the Enclave.
-Karen B.
A guest of Ocean Enclave by Hilton Grand Vacations - 9/21/2022
I received my curling iron. Thank you for all of your help in returning this to me. I very much appreciate it.Sincerely,Laurel P
-Laurel P.
A guest of South Point Casino - 9/20/2022
The entire experience was so much less stressful. Charity, with the Beau Rivage, handled everything so seamlessly that I felt a huge relief to hear my 85 yr old mom’s watch and IPhone was found and is being shipped to us within 2-3 days! Thank you Charity!
-Lauren R.
A guest of Beau Rivage Resort and Casino - 9/19/2022
I am very thankful that my device was found and is being returned. I would like to thanks those diligent folks that hunted my device down. Thanks to American Airlines for enacting a procedure to successfully locate and return lost items.
-John H.
A passenger of American Airlines - 9/18/2022
I appreciate the courteous and efficient customer service. Thank you for returning my phone.
-Angela L.
A passenger of Charlotte Douglas International Airport - 9/18/2022
Thank you. Exceptional response and great recovery
-Russell C.
A passenger of United Airlines - 9/18/2022
I received my Laptop of which I had left on the Royal Carribean Cruise back in July! Thank you sooo Much! I am truly satisfied!
-Betzaida P.
A passenger of Royal Caribbean International - 9/18/2022
Thank you for your Info
-Danuta M.
A passenger of United Airlines - 9/17/2022
Thanks so much
-Phil Z.
A guest of Massanutten Resort - 9/17/2022
Caesars security is awesome! I left some items in the room safe. Didn’t realize for several days after I came home. It took several calls but all ended great. Received items in the mail 3 days later. Thanks!!! Hats off to staff, manger and security! Especially after a holiday weekend
-Robert F.
A guest of Caesars Palace Las Vegas - 9/16/2022
Thanks
-owen J.
A passenger of WestJet - 9/15/2022
Amazing service thank you FedEx and company to get my items back to me safely within a couple of days.
-Moshfiqur R.
A guest of Hilton Orlando Convention Ctr - 9/15/2022
THANK YOU!
-Lisa B.
A guest of Omni Boston Hotel at the Seaport - 9/15/2022
You folks are wonderful you did such a great job and getting that bag back to my wife and I thank you so very very much
-Al O.
A passenger of Royal Caribbean International - 9/15/2022
terrific service. i was notified in less than 48 hrs that my ipad was located
-Martha O.
A passenger of American Airlines - 9/15/2022
I forget my tablet in the Hotel Tropicana, they found and I make all process they return my tablet sooner possible, thank you!
-LUIS A R.
A guest of Tropicana Laughlin Hotel Casino - 9/14/2022
I can't thank you enough for finding and returning my lost wallet in such a short time, everything was intact. Thanks so much. Carlos
-Carlos L C.
A passenger of American Airlines - 9/14/2022
Thank you for your efficiency in processing my lost item. Your department deserves an award!
-Cordelia U.
A passenger of Charlotte Douglas International Airport - 9/14/2022
Diaz in lost and found at Harrahs Atlantic City was amazing and was very intricate with details. I appreciate her service so much!!
-Bonita M.
A guest of Harrahs Resort Atlantic City - 9/13/2022
Thank you, I was glad to hear that my e-reader was found.
-Iuliia T.
A passenger of Air Canada - 9/13/2022
I just want to say thank you very much to all people who helped find and send back to me the ring. This ring means a lot to me and I really appreciate your help!
-Rudolf T.
A guest of YOTEL Boston - 9/12/2022
Excellent service and support to help me find my lost item. Thank you!
-Jamie B.
A passenger of American Airlines - 9/12/2022
Received lost and found clothing on Saturday. Thanks for finding and returning.
-Robert C.
A guest of Village Realty - 9/12/2022
I can't believe I got my laptop back. It was like magic. And so easy. You all are the best and this system works like a charm. Thank you.
-Wilson R.
A passenger of United Airlines - 9/9/2022
Thank you so much for all of your help! You made my day.
-Michael B.
A guest of Bellagio - 9/8/2022
Thank you so much for all your help
-Shojaeddini M.
A passenger of Air Canada - 9/8/2022
Great job finding my iPhone. See that the Tracking number says it will arrive by Monday Sept 12 by 8 am (FEDEX Tracking
-Nancy M.
A passenger of United Airlines - 9/8/2022
I am so happy to stay at Green Georgian Hotel, I am so happy for the The honesty enjoyed by the employees and the smooth procedure for for the request.
-Firas S.
A guest of Blue Mountain Resort - 9/8/2022
Thank you. I appreciate your help.
-Richard A.
A guest of Hilton Garden Inn Kauai Wailua Bay - 9/7/2022
Thank you for your quick response.I appreciate it very much.
-Yuko N.
A guest of Hilton Hawaiian Village - 9/5/2022
Parker is the one that helped me retrieve my lost item and she was amazing and professional. Thank you all
-Courtney B.
A guest of Marriott's Shadow Ridge - 9/4/2022
JFK Terminal 4 has wonderful people to help with the lost and found. I am so fortunate to get the help from Ms. Loma who found my laptop and shipped it out in no time. She is so efficient and helpful. Hats off, Ms. Loma!
-Frank X.
A passenger of JFK Terminal 4 Lost and Found by Smarte Carte Inc. - 9/3/2022
We received the pkg. today - US Postal Service
-Cindy S.
A guest of Omaha Marriott Downtown at the Capitol District - 9/3/2022
I always use united airline ,i will tell friend about your service . Thank you!
-Jennie L.
A passenger of United Airlines - 9/2/2022
Thank you for all your help. It was wonderful.
-SALLY N.
A passenger of Tampa International Airport - 9/2/2022
thank you so much!!!
-corinne M.
A passenger of United Airlines - 9/1/2022
Thank you very much. We truly appreciate it.
-Yeokyung K.
A guest of Pismo Lighthouse Suites - 9/1/2022
Great website and easy to use! My item was lost at an amusement park. The workers found it and mailed it to me.
-Stephanie J.
A guest of Cedar Point - 8/31/2022
Cassandra who works at the Charlotte airport is AMAZING!! She went above and beyond to help me find my phone. She also gave me a great tip about what to do in the future to help find my phone if this ever happens again. (hopefully it won't). Cassandra is a quintessential employee for American, I am forever in her debt.
-Tracie P.
A passenger of American Airlines - 8/30/2022
I received my items in the mail today. Thanks so much for the prompt service.
-Rick O.
A guest of Hilton Sedona Resort - 8/30/2022
Very helpful and appreciated the efforts
-Maria M.
A guest of Venetian Resort and Expo Lost and Found - 8/30/2022
Great service! Thank you!!
-Robert G B.
A guest of Kimpton Tryon Park Hotel - 8/29/2022
My iPad was found within 24 hours and is already enroute to me. I am very pleased with your service.
-Matthew M.
A passenger of United Airlines - 8/29/2022
MGM Lost and Found did an excellent job in packaging and sending our items after they were retrieved by Security (Suzy Brittain) who was VERY helpful, unlike the first security officer who identified himself as Johnson and didn't want to be bothered.
-David K.
A guest of MGM Grand - 8/27/2022
Thank you!!!
-Traci R.
A passenger of American Airlines - 8/27/2022
Thank you so much for your assistance and honesty. Reassuring to know they are good people in this world. Mahalo and Aloha!
-Kevin S.
A passenger of United Airlines - 8/26/2022
Dalia was wonderful! Called and confirmed she had my iPad I left in our room. She went over the process of sending it back, was professional and yet warm and friendly. Very thankful!
-Sharon S.
A guest of Best Western Truckee Tahoe Hotel - 8/26/2022
Thank you very much to your prompt response.
-Toya T.
A passenger of United Airlines - 8/26/2022
My iPhone arrived today!!!! Thursday 8-25. I would like to thank the person that found this! Is there a way to contact them? I am SOOOO grateful! All of my contacts were on that phone.
-Jennifer
A passenger of Tampa International Airport - 8/25/2022
Mr. Tony was able to help me like an angel! I just received my necklaces back! Im glad for the rest of my life! Thank you Mr Tony! God bless you and your family!
-Cecilia C.
A passenger of American Airlines - 8/25/2022
Excellent customer service! AMAZING!
-Stacey W.
A guest of PARK MGM Las Vegas - 8/25/2022
Muy buenos
-Isabel Garcia G.
A passenger of Royal Caribbean International - 8/25/2022
Thank you so much for this great service. I had a pair of glasses mailed I thought they would get to Massanutten during my vacation but they were delayed. I really appreciate having a service that will send it back to you.
-Ines P.
A guest of Massanutten Resort - 8/24/2022
I really appreciate the way your system is set up. The initial process of reporting my lost item
-Linda S.
A passenger of American Airlines - 8/24/2022
THANKS FOR FINDING MY HEARING AIDS AND GETTING THEM SHIPPED OUT TO ME. YOU DID A GREAT JOBJD BRADFIELD
-James D. (JD) B.
A guest of Westin Lake Las Vegas - 8/24/2022
Wonderful!! I'm so pleased that you found my checkbook and arranged to return it so quickly. Thank you so much.
-james P.
A guest of Marriott's Cypress Harbour - 8/24/2022
Excellent work tracking my 2 items,Thanks
-Guadalupe L.
A guest of Hilton Hawaiian Village - 8/24/2022
Thank you so much.
-chris K.
A guest of Wynn Las Vegas - 8/23/2022
thank you, good communication and quick responses.
-Megan G.
A passenger of American Airlines - 8/23/2022
Thank you very much for your integrity and honesty. I truly appreciate your staff. May you and your staff be blessed for doing right. I commend you. Thank you and much blessings.
-Davida L.
A guest of Eldorado Hotel & Spa - 8/22/2022
Thank you for finding my wedding ring. Just received it. The lost and found personnel made possible of the ring coming back to me. Thank you very much.
-Joyce E.
A guest of Caesars Atlantic City - 8/22/2022
Excellent service and communication. Thank you.
-Anita Louise A.
A passenger of United Airlines - 8/22/2022
I'm impressed! Good job!!! Well Done!!!
-christine
A passenger of United Airlines - 8/22/2022
Thank you. Received it in only 2 days. Wow!
-Gayle W.
A guest of Mystic Dunes Resort and Golf Club - HGV - 8/21/2022
Yes, the item you found is ours. We appreciate you looking out for us and shipping it to our home.Sincerely,Bryce T
-Bryce A T.
A guest of Ocean 22 by Hilton Grand Vacations - 8/21/2022
Thank you for your great customer service lost and found!
-Marshall W.
A guest of Treasure Island - 8/19/2022
Thank you so much for returning my lost item, never thought it was going to be found it, very honest and and serious company, always trust united airlines.
-Javier C.
A passenger of United Airlines - 8/19/2022
Thank you so much for your quick response. It’s my husbands phone and now he can sleep. Lol Again we are grateful.
-Denise B.
A passenger of Amtrak - 8/17/2022
I left my hotel room without picking up my air pods and some other phone cords. When I got home, I realized I was missing them. I pinged them and was able to determine they were at the Chalet where I stayed after getting off the train to Denali. Thank you so much for finding my air pods and shipping them to me. I appreciate all the kind service I received during my stay.
-Catherine (Cathy) S B.
A passenger of Princess Cruise Lines Ltd - 8/17/2022
Thanks so much for your efficiency. Rapid response was greatly appreciated.
-Judy M.
A passenger of Charlotte Douglas International Airport - 8/17/2022
Thank for all
-Margareth C.
A passenger of American Airlines - 8/17/2022
Arrived! Thank you! There is still hope for humanity!!
-Eliezer S.
A guest of Resorts World Las Vegas - 8/17/2022
My grand daughter is so excited to get her laptop back in perfect condition. Thank you for your quick return of this valuable itemValerie, Gina and Jordyn V
-Valerie V.
A passenger of American Airlines - 8/17/2022
Very good informative
-Luis I R.
A guest of Busch Gardens Tampa Bay - 8/16/2022
Got my package today with my bathing suit in it and thanks to Kalahari. Great customer service. Thank you so much have a wonderful day.
-Sandra S.
A guest of Kalahari Resorts Sandusky - 8/16/2022
The security staff and lost and found are amazing! Thank you so much for following thru and returning my iPhone! Hopefully the company will recognize the work and efforts of all the staff.
-sandra B.
A guest of Harrahs Cherokee Resort - 8/16/2022
Thanks for finding and sending my speaker and tablet great job on all yall that help!
-Mark H.
A passenger of Charlotte Douglas International Airport - 8/16/2022
Thank you Hilton security and hotel staff. You found my keys I left behind and returned them to me in a very short time. I really appreciate your help!
-Paul H.
A guest of Hilton Minneapolis - 8/15/2022
I absolutely love your lost and found customer service agent, Maria, in Reno. She was concise, intelligent, funny, and so happy to help!I complemented her on her cherry nature.
-Mary S.
A passenger of United Airlines - 8/14/2022
Thank you for Letting me know of items forgotten. Great Job Westin Employees!!
-Robert L.
A guest of The Westin Princeville Ocean Resort Villas - 8/14/2022
Very happy you found my wallet thank you
-Sharon M.
A passenger of United Airlines - 8/14/2022
We left our granddaughter’s iPad at the airport and did not have much hope we would get it back. Within ten minutes of me filling out the lost and found online a very kind woman from the lost and found department called me letting me know that they had the iPad! This absolutely made my week. I appreciated whom ever turned it in and the lost and found department at the Tampa airport. Thank you so very much.
-Katrina E.
A passenger of Tampa International Airport - 8/14/2022
Your lost and found process is exceptional
-Alisa B.
A passenger of United Airlines - 8/14/2022
I finally got it a couple of days later. Thank you! I’m happy with the service!
-Evelyn C.
A guest of Venetian Resort and Expo Lost and Found - 8/13/2022
Thank you very much for your time and efforts to return the document that I mistakenly left at my seat. Much appreciated!!
-David H.
A passenger of Air Canada - 8/12/2022
you all help me out so much by finding my phone did a good job
-teresa H.
A guest of LUXOR Las Vegas - 8/11/2022
thanks very much
-Todd C.
A passenger of American Airlines - 8/11/2022
This was the most organized, inspiring experiences I have had in many years. The integrity of the cleaning staff and the accessibility to the front desk to usher me through this was amazing!
-Kimberly M.
A guest of Residence Inn - 8/10/2022
Thank you! Was super frustrated all day but glad to know you guys have a system in place for this. Thank you
-Italo M.
A passenger of American Airlines - 8/10/2022
Good
-Eman Y.
A guest of Venetian Resort and Expo Lost and Found - 8/10/2022
Thank Y’all SO much for finding this item!!! We are SO relieved!! Lisa
-Lisa L D.
A guest of Kalahari Resorts - 8/9/2022
Thank you so very much for finding my daughters blanket. It means the world to her and she wasn’t ready to face being without it, so on behalf of my little girl and I THANK YOU!!!!!!
-Melinda G.
A guest of Caesars Palace Las Vegas - 8/9/2022
Thank you
-Shatyra B.
A guest of Great Wolf Lodge Williamsburg VA - 8/9/2022
Terrific service! Easy claim submission, good communication, and my list items were safely returned. Thank you.
-Michael T.
A guest of Seattle Waterfront Marriott - 8/9/2022
Thank you so much in finding and returning my iPhone. It was a smooth and pleasant process from start to getting back my item. Keep up the great work.
-Jose R.
A passenger of American Airlines - 8/9/2022
Thank you so much for sending my lost items!! Greatly appreciated!
-Linda
A guest of High Peaks Resort - 8/8/2022
Great job! Thanks much!
-Peter C.
A passenger of Amtrak - 8/8/2022
I was worried about just filling out a form online for my item, but in the end the process was so easy! It took 5 days to hear that my item was found, but thank God there was an angel that turned it in!! Thanks Tampa Airport - you are my favorite!
-Janet D.
A passenger of Tampa International Airport - 8/8/2022
Thank you for all- from Front Desk, Chelsea to Security- Michael and Patricia, we’re attentive and caring- thank you. Susie
-Susie P.
A guest of Galt House Hotel - 8/8/2022
I am very impressed with the Lost and Found service at WestJet. Rachel was very efficient and extremely helpful. A lot of stress has been alleviated. Thank you
-Charity M.
A passenger of WestJet - 8/8/2022
Thank you to Arturo for his kindness and understanding of the importance of the little bear to my granddaughter.
-Jennifer M.
A passenger of Austin-Bergstrom International Airport - 8/7/2022
Amazing service!We enjoyed the stay and all the staff is incredibly professional.We will come back definitely.
-Jorge S.
A guest of Venetian Resort and Expo Lost and Found - 8/6/2022
thank you for being part of the team that made my day today and returned my lost Kindle. God bless you.
-Rebecca T.
A passenger of American Airlines - 8/6/2022
Excellent customer service! Will only fly Air Canada moving forward.
-Duncan S.
A passenger of Air Canada - 8/6/2022
Thank you so much! Our first visit to the list and found we were told it wasn’t there. I guess wallets are put in the safe….as they should but the agent didn’t check. We were very thankful for the outcome and appreciate the kind person who return it.
-Cyndi B.
A passenger of Austin-Bergstrom International Airport - 8/5/2022
Thank you for recovering my lost keys!
-Hunt B.
A passenger of American Airlines - 8/4/2022
Thank you, FEDEX, for letting me know what's going on! Anxious to get my phone back, of course. M. Valadez
-Mona L.
A passenger of Southwest Florida International Airport - 8/4/2022
Thank you, American Airlines, for your quick work on locating my item that was left behind on a recent flight!
-Chris M.
A passenger of American Airlines - 8/4/2022
Professionalism, promptness, and great customer service. Thank you American Airlines!
-Natasha S.
A passenger of American Airlines - 8/4/2022
I'm amazed you found this shaving kit! It was U.S. Customs that failed to put it back in my suitcase. I imagined that it was lost forever. I did not file a missing item claim with United. Somebody must have done it for me. This is customer service above and beyond. Thank you very much.
-Lloyd Stilwell S.
A passenger of United Airlines - 8/4/2022
Really appreciate that you found
-Rose R.
A passenger of MTA NYCT Lost and Found - 8/4/2022
Is incredible the great job you have done. I told to my friends and colleagues how well the works process -web, emails and requirements. Thank you AA, Chargerback and the people who find my Ipad. Best Andrés
-Andres R.
A passenger of American Airlines - 8/4/2022
You are amazing! Great company. I have my luggage back. I Appreciated so much. Great organization and Customer support.
-Grisell V.
A passenger of Royal Caribbean International - 8/4/2022
I am so thankful and thrilled that my items were found. I'm just wondering where it was found
-Penny J D.
A passenger of Carnival Cruise Line - 8/3/2022
THANK YOU!!! I can’t believe you found my mother’s wallet and will send it to her! Thank you Thank you!!
-lisa S.
A passenger of American Airlines - 8/3/2022
Amazing!! thank you for finding my phone and getting it shipped back to me! Much appreciated!!
-Peggie W.
A passenger of United Airlines - 8/2/2022
Thank you so much for your help in this matter. I was really surprised that it was found !
-VIOLET H.
A passenger of American Airlines - 8/2/2022
I am so grateful for how this was handled. The supervisor personally took the laptop to the lost and found and later went back to the lost and found to close the loop. Prompt, excellent service. Much appreciated
-Allen S.
A passenger of American Airlines - 8/2/2022
the person who helped me on 8/1/22 was just great. My only suggestion would be to allow to upload a picture of the item to better help identify it
-L. Bruce H.
A passenger of Tampa International Airport - 8/2/2022
Quiero agradecer a American Air Lines , por que gracias al trabajo de cada uno de sus empleados pude recuperar mi cartera que olvide hace unos días con documentos muy importantes para mi , en un vuelo en la ciudad de Eugene Oregón , muchas gracias por hacerla llegar a mi casa , que Dios los cuide siempre en sus labores y muchas bendiciones .
-Monica Araceli Sandoval R.
A passenger of American Airlines - 8/1/2022
Graciass thank you
-Oscar omar S.
A passenger of United Airlines - 8/1/2022
Excellent service. Thanks for saving me from my mistake!
-Charlene H.
A passenger of Air Canada - 8/1/2022
excellent and efficient service. They should put bilingual staff..... I give them 4.5 the other .5 will be for the bilingual person.
-Jose Ramón Melendez V.
A passenger of Tampa International Airport - 7/31/2022
Thank you for your service. It is greatly appreciated.
-Michael Q.
A passenger of American Airlines - 7/31/2022
Thank you for the update of my phone having being found, its much appreciated.
-janet N.
A passenger of Celebrity Cruises - 7/31/2022
Grateful that my iPad was found!
-Richard S.
A passenger of United Airlines - 7/31/2022
Thank you, friends!!!
-Michelle L.
A passenger of Air Canada - 7/30/2022
Great service, easy to use and worth the cost to Austin airport for an organized and secure lost and found.
-Carol M.
A passenger of Austin-Bergstrom International Airport - 7/30/2022
Very responsive!! I was able to retrieve my item on by return flight from Miami!!!
-Dr. Carla A. B.
A passenger of American Airlines - 7/30/2022
Very efficent and professional. great response time
-Anthony C T.
A guest of Venetian Resort and Expo Lost and Found - 7/29/2022
Thank you for finding my drivers license. It will be mailed to me later.
-Elizabeth L.
A passenger of Tampa International Airport - 7/29/2022
You rock!
-James S.
A guest of Omni Hotel at The Battery Atlanta - 7/29/2022
Thank you so much!
-Larry S.
A guest of Liki Tiki Village Resort - 7/28/2022
You are wonderful. Being the optimist that I am I really felt my phone would be found. Outstanding! thank you so very much..
-MaryLou O.
A passenger of United Airlines - 7/28/2022
Thanks for finding it so quickly
-Elizabeth H.
A passenger of American Airlines - 7/28/2022
Thanks to all the staff members and the security system! I’m so grateful for finding my glasses!
-Chloe L.
A guest of The Kartrite Resort and Indoor Water Park - 7/28/2022
When I reported that my make up kit was possibly left at the hotel, you guys found it and shipped it out the same day! I was so happy that I don’t need to travel back from Seattle to Portland to get it. You guys are so amazing, 5 hotel quality and excellent customer service!
-Winnie E.
A guest of Embassy Suites by Hilton Portland Airport - 7/28/2022
This was the best and most simple process I have gone through to retrieve a left behind stuffed animal!!! The animal was found on the same day of the claim and was in the mail on the next business day! I’m so grateful for the use of this site!! MAJOR crisis averted!!!Thank you!!!!
-Michelle M.
A guest of Holiday Inn and Suites I 44 - 7/28/2022
Very easy and pleasant process. Efficient. Followed protocol. Nicely done.
-Brian D.
A passenger of Charlotte Douglas International Airport - 7/28/2022
You were quick to find my passports and bring them to the security desk which I was very grateful for thank you
-emma H.
A guest of Venetian Resort and Expo Lost and Found - 7/28/2022
so grateful to AA - pick up was swift and easy.
-Marilyn F.
A passenger of American Airlines - 7/27/2022
Thank you for your prompt and excellent service
-Frank K.
A guest of Hilton Newark Airport - 7/26/2022
Great job American locating an iPad I accidently left on the airplane. I'm in process of receiving it back and the way the airline went about it was fantastic!
-Susan D.
A passenger of American Airlines - 7/26/2022
What a great experience. Then gentleman that helped me was kind and very prompt. I had my lost item just a few minutes upon my arrival. The other employees were just as attentive making sure I was being helped while I was waiting for my item. Thank you very very much for all of your help!!
-Nick S.
A passenger of MTA NYCT Lost and Found - 7/26/2022
I got an email that some of my items were not recovered but thank God everything was there when I picked up. Thanks to the person who found my wallet.
-Janet B.
A passenger of MTA NYCT Lost and Found - 7/26/2022
Thank you guys Schlitterbahn is great love their lost and found
-Cecilia F.
A guest of Schlitterbahn Waterpark New Braunfels - 7/26/2022
Left my phone at TSA and they were great in helping me find it and shipped to me, i spoke with "Mike" at terminal 8 lost
-Sasha B.
A passenger of American Airlines - 7/26/2022
Thank you
-Miguel G.
A guest of Tropicana Atlantic City - 7/26/2022
Left my iPad on the plane when I landed at SFO on 19 July and didn’t notice that it was missing until 21 July. AA’s system works well! I was impressed by the quick response that I received after I filled out the L
-Robbie S.
A passenger of American Airlines - 7/25/2022
thank y’all ……they did great and answered my calls for me, almost everyone that they have talked to has contacted me through another phone to let me know lol … SDC employees are eager to help and assist you with what you need and try to help as best they can ,they even escort you around to help you get through the line of ppl to get your (lost and found items)…. thank you to whom-ever found my phone and nicely brought it to the front
-Amanda
A guest of Silver Dollar City - 7/25/2022
Thank you very much for your help in getting my girlfriend’s swimsuit back to me. That’s why I have enjoyed staying at your hotel. It’s the little things that do matter!!
-Bryant W.
A guest of Sandcastle Hotel On The Beach - 7/25/2022
Thank you so much for returning my wallet that I lost on airplane. It contained all the money I had in there at my credit cards. The honesty of your staff is so impressive. I will fly United again.
-Pam F.
A passenger of United Airlines - 7/25/2022
Thanks SO much to everyone who helped to return my wallet to me and especially Kathy in Newark!! Please tell Kathy that I am so appreciative of all of her efforts and her lovely sense of humor:) The wallet arrived as she predicted the next day. She deserves a bonus or at least recognition of how good she is at her job.
-Antoinette M.
A passenger of United Airlines - 7/24/2022
Staff was very helpful on locating and returning my lost item! Thanks so much!!
-Michael W.
A guest of Waldorf Astoria Arizona Biltmore Resort - 7/24/2022
excellent service, thank you
-KARIN F.
A passenger of Air Canada - 7/23/2022
Thank you for finding my left behind keys and reuniting them with me so quickly!
-Dan E.
A guest of Waldorf Astoria Arizona Biltmore Resort - 7/22/2022
Thank you for finding and returning my lost wallet.
-Harry G.
A passenger of Air Canada - 7/22/2022
You did most efficient job in finding and returning my lost Kindle. Your claim form was perfectly clear. Your responses were quick and clear. Thank you
-willis O.
A passenger of American Airlines - 7/22/2022
Thank You so much!!! I got everything I lost!!!
-Kazimierz K.
A passenger of MTA NYCT Lost and Found - 7/22/2022
Easy process - Easy communicationI highly appreciate, especially that you kept searching after your ticket update that you did not find my belongings. Mahalo
-Melanie W.
A passenger of Hawaiian Airlines - 7/22/2022
Excellent service!
-nicolas A.
A passenger of American Airlines - 7/21/2022
Words can not describe how grateful I am for your efforts to locate my passport. Especial THANK YOU goes to Kathy (or Cassie) for her effort to reach me via phone and to walk me through the steps to arrange to have it shipped to my home in OH as I was so excited and yet confused that I could not think straight.Thank you!...Thank you!...Thank you!...
-Heidrun W.
A passenger of United Airlines - 7/21/2022
Lost my key and found in a day!!! Thank you so much!
-Skylar B.
A guest of Silver Dollar City - 7/21/2022
Thank you so much team, great work
-Faiyaz
A passenger of Air Canada - 7/21/2022
We are grateful for the friendly, professional service in retrieving and shipping our left items back to us. Thank you!
-Gloria B.
A guest of Massanutten Resort - 7/20/2022
I would dearly like to than those involved with the return of my phone. A special thanks to West jet employee Ryan Azucena Employee
-Brenda A.
A passenger of WestJet - 7/20/2022
Thank you for finding my documents. You all are the best.
-Diana A.
A passenger of American Airlines - 7/20/2022
Thank you for the speedy service!
-Elisabeth D.
A passenger of United Airlines - 7/20/2022
A special thank you to Cassandra in lost and found at the Charlotte airport. She was extremely polite and very helpful in recovering my son’s lost cell phone.
-Christine B.
A passenger of American Airlines - 7/20/2022
Thanks so much, I am grateful for your good, kind, honest, and efficient response.
-William D S.
A guest of Big Cedar Lodge LLC - 7/19/2022
Received my items in todays delivery! thank you so-o-o much to everyone who took part in the recovery. Your efforts are greatly appreciated.
-Donna C.
A guest of Marriott's Newport Coast® Villas - 7/19/2022
Thank you so much!! You worked so fast with getting our bag back and we’re so helpful to tell us about the detailed form to reach us. Thank you!!!
-Ashley D.
A passenger of Tampa International Airport - 7/19/2022
perfectly executed
-mike K.
A passenger of American Airlines - 7/19/2022
Thank you for your efficient and professional service and for assisting me to recover my lost cards
-Dr. Nathan M.
A passenger of United Airlines - 7/19/2022
Thank you sooo very much! I had no hopes to recover my wallet back as it's such a busy park but you guys are awesome. I really appreciate your service and help. You have no idea how much it meant to me as I needed my ID and cards to fly out next day!! Thanks again.
-Rachana S. J.
A guest of Kalahari Resorts - 7/19/2022
Thanks
-Tashie Morris H.
A guest of Seminole Hard Rock Tampa - 7/19/2022
I know no body in nyc I don’t have tv or internet in my apt so the phone was the way to keep in touch with the world. I’m from Florida I was on bus m104 sat at 6 and driver said something about a street fair and a new route I got so scared I would getLost that I got off so fast and left my keys and phone in a bag and I did have my groceries with me though. I am so grateful to you for finding my phone and I cry thinking about it now there are good people in New York and thank you again. Rita
-Rita N.
A passenger of MTA NYCT Lost and Found - 7/19/2022
I'm amazed that my package was found and will be returned to me! Thank you!!!
-Cristina Ana P.
A passenger of American Airlines - 7/18/2022
Thank you so much!!
-Ashley C.
A guest of Silver Dollar City - 7/18/2022
Perfect!
-Hélène L.
A passenger of Air Canada - 7/17/2022
Very professional and helpful staff. Great job !! Thanks so much.
-Gail C.
A guest of Six Flags America - 7/17/2022
A very effective, friendly, honest, customer focused process. Particularly noteworthy was the efficiency of the staff, the winning smiles, and how well the process works. Very, very pleased.
-Gil K.
A guest of Silverwood Theme Park - 7/17/2022
It was unfortunate that I lost my passport but the process of getting it back was very easy and pleasant. Thank you for all your help
-Sherry-Lyn M M.
A passenger of Tampa International Airport - 7/16/2022
Thank you very much United Airlines for finding my missing CPAP machine. It arrives back home yesterday. Thank you for your hard work. I really appreciate it.
-Greg E.
A passenger of United Airlines - 7/16/2022
Very pleased I was able to recover my Kindle I left in the room upon checkout. Whole process was efficient and professional. Thank you to all involved in this process.
-Karen L.
A guest of Venetian Resort and Expo Lost and Found - 7/16/2022
Received the package in excellent condition. Thank you for your goid service.
-Gladys M.
A guest of Excalibur Hotel and Casino - 7/15/2022
Thank you so much
-Natashia J.
A passenger of American Airlines - 7/15/2022
I am very impressed with the courteous and timely service that was provided. I was notified within 12 hours that my item was found and it was returned within 2 days. A great service,
-Dianne M.
A passenger of Air Canada - 7/13/2022
Lost phone was found by staff after falling from outlaw run. Thank you very much for looking and finding the phone. Very appreciated!
-Cody O.
A guest of Silver Dollar City - 7/13/2022
Thank you! I am so happy you found my item and made the return easy.
-Joseph D.
A passenger of Tampa International Airport - 7/13/2022
Thank you
-Deborah B.
A guest of Hyatt Place Lexington - 7/13/2022
Thank you so much for finding it and keeping it. You did everything they can to return it.
-Fatma Cara G.
A guest of Venetian Resort and Expo Lost and Found - 7/13/2022
Super quick to find the lost item, respond and ship it! The lost item had sentimental value to it so finding it was super important
-Janis K.
A guest of Dollywood DreamMore Resort & Spa - 7/13/2022
Great Job by the MTA’s lost and found department.A truly professional job quickly locating my backpack after leaving inadvertently on the BX-1 Bus after we ran off the bus during a teenagers fight on board.Thank you
-Victor O.
A passenger of MTA NYCT Lost and Found - 7/12/2022
Thank you! Regaining this phone will save me many hours and much frustration!
-Chris Y.
A passenger of American Airlines - 7/12/2022
A special thank you to Renee Carr for all that she did to find these clothes and coordinate sending them back to me. She is a true gem, an excellent choice to head the department and truly went above and beyond to help me. Thank you Renee and thank you Margaritaville!!
-Susan A.
A guest of Margaritaville Island Hotel The Island Drive - 7/12/2022
Smooth process and I received my lost bag very quickly
-Andrew S.
A passenger of Charlotte Douglas International Airport - 7/12/2022
Thanks so much. I am very happy. Joni Egbert
-Joan E.
A passenger of United Airlines - 7/12/2022
Thanks so much for finding my items!!! Great customer service!
-Cindy C.
A guest of Village Realty - 7/12/2022
Thank you so much for recovering my tablet. I so appreciate everyone's efforts.
-Robin M.
A passenger of American Airlines - 7/12/2022
Outstanding customer service. Best experience with your Staff and Team.
-Bill C.
A passenger of United Airlines - 7/11/2022
My lost items were returned to me significantly quicker than I anticipated. I received my package and all items were included. I commend the staff at Devil's Thumb for being so contentious.
-Kristy W.
A guest of Devils Thumb Ranch Resort and Spa - 7/11/2022
Amtrak Lost items contacted me the next day after the weekend and I was able to make return arrangements. Thanks for the fast service and all the professional people who made this happen.
-gwenn
A passenger of Amtrak - 7/11/2022
Excelente atencion , seguimiento y respuesta
-Angel Enrique C.
A guest of Venetian Resort and Expo Lost and Found - 7/11/2022
Fast service. Got my lost item within an hour.
-Grace K.
A guest of Embassy Suites by Hilton Nashville South Cool Springs - 7/10/2022
Thank you!!
-Cheryl K.
A guest of Holiday Inn Club Vacations Hill Country Resort - 7/10/2022
Thank you so much!
-Jimena P.
A guest of Venetian Resort and Expo Lost and Found - 7/9/2022
This process saved our vacation! We arrived at our hotel and knew exactly where we left our bag. Everyone we dealt with was competent, courteous, and professional. Thank you!
-Nick L.
A passenger of Tampa International Airport - 7/9/2022
We just received our package. Thank you
-Sandra R.
A passenger of Amtrak - 7/9/2022
Bless your honesty
-John B.
A passenger of United Airlines - 7/9/2022
Thank you so much for returning my bag and items in it . Took a little bit but well worth the wait. Thanks again !!!
-Billy
A passenger of Royal Caribbean International - 7/9/2022
Very good and responsive service . Thank you for finding my son”s phone forgotten in the plane and sending it to its owner on the same day
-Evgeny M.
A passenger of American Airlines - 7/8/2022
Hasta ahora el servicio ha sido excepcional , con una información adecuada . Gracias
-Waldo G.
A guest of Holiday Inn Club Vacations Sunset Cove Resort - 7/8/2022
Thanks a million team! I figured in my head that my item would NEVER be returned but it was!
-Dwayne S.
A passenger of Tampa International Airport - 7/8/2022
Thank you so, so much for keeping my card safe until I could find it. I am very appreciative that some honest person turned it in and ya'll kept it safe for me. Thanks again.Cynthia
-Cynthia G.
A guest of Schlitterbahn Waterpark New Braunfels - 7/7/2022
This is why I fly AA. Customer service is exceptional. Now I shall be able to fly back!!
-Virginia C.
A passenger of American Airlines - 7/7/2022
I greatly appreciate your staff honesty and this make our stay at the Venetian the best experience ever! Thank you again.Jasmine
-Jasmine
A guest of Venetian Resort and Expo Lost and Found - 7/7/2022
Thank you so very much for finding my lost items, and especially to a fellow named Paul who contacted me. I'm impressed!!
-Eleni R.
A guest of Silver Legacy Resort Casino ATTN:SECURITY L&F - 7/6/2022
Thank you so much that both me and my friend have received the sunglasses, thank you so much;))
-Charlotte W.
A guest of Blue Mountain Resort - 7/6/2022
The man that helped me out at Terminal B American Airlines was SO much help and very kind during my confusion. I wish I would have grabbed his name, but he was working 7/6 at the American Airlines Lost and Found in terminal B.
-Kelsey W.
A passenger of American Airlines - 7/6/2022
Thank u. I was wondering where I left my diabetic meter.
-Darlene M.
A guest of Holiday Inn Club Vacations South Beach Resort - 7/6/2022
Excellent service..so quickly found the device and immediately sent through fedex.
-Anjireddy S.
A passenger of Amtrak - 7/6/2022
I cannot say enough about Monica Doelman. She managed to track down my little book that has been my savior since the passing of my daughter that I had left in our hotel room during our stay at the Marriott Hotel in Atlanta. Thank you Monica if this is a rating of 10 being the best, I would say you are 100!
-Patricia C.
A guest of Atlanta Marriott - 7/6/2022
Love ocean casinos
-Kuei M.
A guest of Ocean Casino Resort - 7/5/2022
Appreciate you finding my Bracelet.I didn’t receive it yet. But glad you found it.Thank you so much
-Solouki S.
A guest of Omni La Costa Resort & Spa - 7/5/2022
Thank you very much for finding and returning my lost computer!! The item was returned in working order and was properly packed for shipping! I thank you and my organization thanks you very much!!
-Laura L M.
A passenger of United Airlines - 7/5/2022
Received the item in perfect condition! Thank you Hilton for retrieving my lost item getting it to me so quickly!
-Sonya E.
A guest of Hilton Atlanta Airport - 7/5/2022
Rod and Mike are great guys!
-Amish T.
A passenger of American Airlines - 7/5/2022
I can begin to describe how amazingly kind and helpful the entire staff was during this process. We are so grateful to the ones that found my son's money clip and the ones that helped reunite us with it. Our family thanks you all. God bless.
-Mitzi Sewell (Gabriel S.
A guest of Silver Dollar City - 7/5/2022
Thank you all so much. Staff was very wonderful
-Tracy G.
A guest of Resorts World Las Vegas - 7/3/2022
Thank you very much for finding the phone and returning to us promptly.
-Elena J.
A guest of Six Flags Fiesta Texas - 7/2/2022
Thank you very much, guys. I am very impressed with how you guys handle my issue. This bag was very important to my grandson. It was his souvenirs from the Dreams Field tournament.
-Fernando R.
A passenger of American Airlines - 7/2/2022
Thank you so much! Everyone that assisted us in finding my son’s wallet was very courteous and caring! We appreciate your process and ability in retrieving it!!!
-Jill S.
A guest of Carowinds - 7/2/2022
Thank you so much. And the good Samaritan that may have turned in.
-Peter O P.
A passenger of United Airlines - 7/2/2022
Please see below from your guest
-michel L.
A guest of Nobu Hotel Chicago - 7/2/2022
Security was very helpful in finding and returning my ID!
-Jed
A guest of Venetian Resort and Expo Lost and Found - 7/1/2022
Awesome place! Lost my phone and they found it!
-Hai N.
A guest of Kalahari Resorts - 7/1/2022
This is to confirm that we have received our items and we are very grateful and relieved!! Thank you so much for your great customer service to ensure everything was processed successfully. Thank you and have a great day!
-Maria O.
A guest of Flamingo Las Vegas Lost and Found - 6/30/2022
great service
-Gerard P.
A passenger of American Airlines - 6/30/2022
Received my lost iPad on Wednesday Thank you so much
-Charlie M.
A passenger of United Airlines - 6/30/2022
Thank you very much! Will pass it on.
-Abderrazak B.
A passenger of MTA NYCT Lost and Found - 6/30/2022
We were losing our hopes in getting this iPhone back! So afraid that it will end up with the wrong people!!!! With all the informations in it, we were so scared ! You kept us informed of what’s going on in your search for my husband’s iPhone and finally , yesterday, we got this email with the good news!!! Thank you! Thank you for not giving up looking for this phone!! This just show us there are honest people around and they are at Carnival Cruise ship!!! THANK YOU AGAIN!
-Emma A.
A passenger of Carnival Cruise Line - 6/30/2022
Angelo was very helpful and polite. He was a pleasure to deal with and very professional. I was impressed with how this was handled. Thank you
-Eileen G.
A guest of DoubleTree Philadelphia - 6/30/2022
I left my bag in the hotel on June 22. I followed the website procedures on how to get my item returned.? The service was absolutely professional. I just received my item all in one piece an the items that were in the were there. Thank you
-Charmaine W.
A guest of South Point Casino - 6/29/2022
Received my iPad todayThank you very much
-Charles M.
A passenger of United Airlines - 6/29/2022
Great job - most appreciated- excellent communications by AC all the way theouhj - well done
-Steve S.
A passenger of Air Canada - 6/29/2022
Great job on finding my lost item.
-Felipe O.
A guest of Schlitterbahn Waterpark New Braunfels - 6/29/2022
Great service finding my lost iPad. I really appreciate it….
-Cora M.
A passenger of American Airlines - 6/29/2022
Truly a pleasant experience! It was fantastic that my item was found and turned in to the lost and found. Immense gratitude to the individual who retreived and held the item until I could receive it. The emails, texts and helpful manner at your lost and found office were very helpful and appreciated. Thank you again!
-Wayne S.
A passenger of Tampa International Airport - 6/29/2022
Thank you so much, I received my wedge and a surprise, my Flat Iron. Thank you so much!
-Cathy H.
A guest of Marriott's Newport Coast® Villas - 6/29/2022
Cannot believe with such a big corporation as yours a few items were found and being returned. I’m very impressed and will continue to express to others for your part on a job well done. Thanks again.
-Dorothy B.
A guest of Harrahs Las Vegas - 6/28/2022
Thank you so much! You were great! I wish the people inside at the gates were as great as you!
-Michela M.
A passenger of Austin-Bergstrom International Airport - 6/28/2022
Very nice service. Thank you!
-Michael J A.
A guest of Grand Sierra Resort - 6/28/2022
Great service! Many thanks!
-Fernanda L.
A passenger of American Airlines - 6/28/2022
You guys this is amazing, thank you so much!This made somebodys day, keep it going!
-Tor E.
A passenger of Tampa International Airport - 6/28/2022
James was extremely helpful in finding my prescription glasses!! James went out of his way to look for my lost item and I really appreciate his efforts tremendously!!!
-Lauren
A passenger of Tampa International Airport - 6/27/2022
The response time was amazing! I appreciate the professionalism and urgency in my request
-Mara P.
A guest of Wynn Las Vegas - 6/27/2022
Unbelievable!
-Barry F.
A passenger of United Airlines - 6/27/2022
I want to tell you how grateful I am to you for getting my lost articled back to me. I know it was my fault that I lost it, and I thought it was gone forever. I wish I could take the team who got it back to me out to lunch to thank them!
-Chris C.
A passenger of United Airlines - 6/27/2022
Thank you for your service and support in finding my wallet. This was of the upmost importance. I appreciate what you do.
-Carmelo A.
A passenger of MTA NYCT Lost and Found - 6/27/2022
Please note that I have already received my iPad back. It arrived on Tuesday, 6/21.
-Marsha F.
A guest of La Cantera Resort & Spa - 6/26/2022
AMTRACK, “ YOU GUYS ARE THE BEST!” thank you for everything, such a LIFE SAVER!!! See you guys soon again!
-Eun-Jung Kim M.
A passenger of Amtrak - 6/26/2022
Great service
-Monika K.
A guest of Marriott's Newport Coast® Villas - 6/26/2022
I want to thank everyone who helped to locate and return my missing item that I had left on flight ua1039 on June 11.Thanks again and thank everyone who hag a hand in the recovery process.
-Ted C.
A passenger of United Airlines - 6/26/2022
Everyone was so pleasant and kind. Thank you for your followup and finding my bag. Appreciate you
-JOANN A S.
A passenger of Tampa International Airport - 6/26/2022
Thank you so much Air Canada for finding my driver's license, it saved me a lot of time and hassle
-Liann C.
A passenger of Air Canada - 6/26/2022
Thank you so very much. Words cannot express how much it means to me to get my necklace with my son's ring back. Losing him so violently in March we are desperate to hold on to anything that was his. God bless you.
-Elicia M.
A guest of Double Tree by Hilton Ontario Airport - 6/25/2022
I am so glad to MTA lost and found department for their professionalism. I feel proud for them. Thank you MTA.
-Md A. M.
A passenger of MTA NYCT Lost and Found - 6/24/2022
Thank you so much!! I do really want to reimburse security some how. Your resort is great, and your staff is courteous and helpful above and beyond, Grand Villas will always be our first choice in Orlando.
-William L.
A guest of Grande Villas Resort - 6/24/2022
Thank you for finding my Kindle
-NANCY C.
A passenger of United Airlines - 6/24/2022
Thanks great to your help!
-Kento O.
A guest of Venetian Resort and Expo Lost and Found - 6/24/2022
I am ecstatic that you actually searched for and found my wallet, complete with all identification, credit cards, etc. Never in my wildest dreams did I think this request to Lost and Found would get any results. I appreciate the amazing work you did and how fast you responded, gave me updates and processed the return of my item. Great Job.
-Dan H.
A passenger of Amtrak - 6/23/2022
I am impressed and grateful you were able to find my item and that you kept me informed along the way. thank you!
-Valorie H.
A passenger of United Airlines - 6/23/2022
Thank you and I got the item
-Mauie J.
A guest of Cambria Landing Inn and Suites - 6/23/2022
So happy to get my iPad returned! Thank you. I guess the bag containing the chargers, etc. were not found.
-Mary Jean J.
A passenger of American Airlines - 6/23/2022
Kind and excellent service …
-Juan S.
A passenger of American Airlines - 6/22/2022
Great service! Thanks!
-Svetlana Z.
A guest of Mandalay Bay Delano Lost and Found Dept - 6/22/2022
Thank you so much for taking the time to find this and send it back! I greatly appreciate it!
-Marcus K.
A passenger of American Airlines - 6/22/2022
Thank you for mailing my lost wallet to me after finding it on the train
-Joan N H.
A passenger of Amtrak - 6/22/2022
Thank you for finding my wallet and fir keeping all of my identification cards safe.
-Joan N H.
A passenger of Amtrak - 6/22/2022
A wonderful New York Story!I'm deeply grateful. Thank you.
-Michael M.
A passenger of MTA NYCT Lost and Found - 6/22/2022
Thank you for having such honest employees.
-Bonilyn C.
A guest of Seminole Hard Rock Tampa - 6/22/2022
I was supposed be be sent my lost watch, earring, and jewelry box. But there was a camouflage jacket in there. Why is there a jacket in there instead of my jewelry??
-Cyrus H.
A guest of Hampton Inn and Suites Frederickburg - 6/21/2022
Thanks Hilton!. While the system was a bit odd initially, it worked!
-Brad
A guest of Home2 Suites by Hilton Woodland Hills - 6/21/2022
My wallet and its contents were returned intact!This is a great New York story.Thank you all so very much.
-Michael M.
A passenger of MTA NYCT Lost and Found - 6/21/2022
Thanks for the wonderfully expeditious response to locating my lost item. This speaks volumes about your organization and it’s customer service.
-Ceagus R.
A guest of Great Wolf Lodge Georgia - 6/21/2022
Very good
-Lourdes J.
A guest of Venetian Resort and Expo Lost and Found - 6/21/2022
Communication was very good. Sign to lost and found excellent. Maybe because I was stressed finding the spot on the website to report a lost item took a bit of searching.
-erin P.
A passenger of Tampa International Airport - 6/20/2022
We thank you so much for finding and returning the hearing aids. We love our stays at the Westin, time always passes too quickly. We’ll be back soon! Again, thank you.
-Richard and Kay K.
A guest of Westin Kaanapali Ocean Resort Villas - 6/20/2022
Thank you for this great service. That was so easy, and efficient.
-Fusun K.
A guest of Hilton Los Angeles Airport - 6/19/2022
Amazing! Thanks so much. You made a kid's day when he got his wallet back with all his hard earned money and gift cards from birthdays.
-Kate B.
A guest of California Great America - 6/18/2022
Thank you so much for everything. Special thanks to security officers Joe and Sylvia for all of their friendly assistance in dealing with my clumsy loss of my phone.
-Lisa K.
A guest of Venetian Resort and Expo Lost and Found - 6/17/2022
I am extremely happy with your fast service. Thank you so much.
-Susan A.
A passenger of American Airlines - 6/17/2022
Thank You All so very much for finding
-Bonnie P.
A passenger of Tampa International Airport - 6/16/2022
Thank You for all your help and for making this so painless. Air Canada should have such a seamless process for lost luggage which has proven to be a nightmare!
-Margaret B.
A passenger of Air Canada - 6/16/2022
Very impressed with the honesty involved. Thank you everybody envied.
-michael W.
A passenger of MTA NYCT Lost and Found - 6/16/2022
Excellent job. Found the jacket morning after report. Shipped it the following morning. Kudos.
-JOE N.
A guest of Alyeska Resort - 6/16/2022
Thank you for the return of my notebook, much appreciated.
-Barbara G.
A guest of HGV at Craigendarroch - 6/16/2022
Wow. I never thought you guys would find it.But saves me countless hours of recreating massive amounts of data.Hats off to everyone who found it.
-Bobby G Wiggins J.
A guest of SeaWorld San Diego - 6/16/2022
Thank you very much for all your help! We picked it up today. Thanks to everyone involved!!
-Lois M G.
A guest of Seminole Hard Rock Tampa - 6/15/2022
Very pleased with the fantastic service and my wife is very happy to have here items returned. I thank the crew on the Carnival Victory for there honesty and quick response to lost items. Thank you all again for the great service you provide.
-Guy A.
A passenger of Carnival Cruise Line - 6/15/2022
Fast shipping. No damages. Highly recommended.
-Robert
A guest of Red Rock Casino Resort Spa - 6/15/2022
Thank you very much for the whole process!
-Michelle
A passenger of MTA NYCT Lost and Found - 6/15/2022
Fabulous service. Thank you very much indeed.
-Wendy W.
A passenger of Air Canada - 6/14/2022
lady at front desk was very friendly and made process painless. Overall a very good experience and the whole process seemed very smooth. Thank you,
-Andrew Z P.
A passenger of Tampa International Airport - 6/14/2022
You guys are awesome! Getting my kindle back meant the world to me. Thank you so much.Respectfully Kim Collins
-Kim C.
A passenger of Amtrak - 6/13/2022
The best service, this why I always choose American Airline!
-Joanne R.
A passenger of American Airlines - 6/12/2022
Thank you to all who help secure the return of my Bose portable speaker which I left in my room. The recovery is very much appreciated. Thanks again
-Ponthella B.
A guest of Hard Rock Hotel & Casino - Atlantic City - 6/12/2022
Great service
-Robin B.
A passenger of American Airlines - 6/12/2022
Many thanks to your incredibly friendly staff and responsive team. I appreciate the help!
-Renee D.
A guest of Kalahari Resorts - 6/12/2022
Package received. Glad to get my drivers license back I hope the sea otters enjoyed playing with it.
-Bob A.
A guest of Monterey Bay Aquarium - 6/11/2022
Thanks for the efficient, smooth service
-Uri A.
A passenger of Air Canada - 6/11/2022
Very quick recovery at airport
-M Elsbeth S.
A passenger of United Airlines - 6/11/2022
Security at Hard Rock Casino in Tampa, FL was AMAZING!! I lost my phone and had it back within less than an hour!! Couldn’t be more impressed with the way the situation was handled!
-Misty S.
A guest of Seminole Hard Rock Tampa - 6/11/2022
Hello,Just want to highlight the amazing service that Chris Drennan has given me. Very helpful and courteous. Felt well accompanied through the process.
-Carl D M.
A passenger of Air Canada - 6/10/2022
Thank you so much for sending back my water bottle.I really do appreciate it.I really wonder where it was and hope that someone can tell me so I’m more careful next time.
-Neal C.
A guest of Embassy Suites Concord - 6/10/2022
Experience was excellent
-Daisy R.
A passenger of Tampa International Airport - 6/10/2022
Several hours after we checked out of the hotel we realized We had left our passports and some cash in our room safe at the Portland Dunway Hilton. Niko from security retrieved them and sent them to home in Florida . Many Thanks !
-Dan F.
A guest of Hilton Portland - 6/10/2022
thank you received it today
-mary ellen R.
A passenger of United Airlines - 6/10/2022
Given the vastness of the MTA system, I had misgivings about whether I would ever see my lost bag again, but everything worked fine -- forms easy to fill out, all the bases covered and staff very pleasant and efficient. Thanks for recovering my lost luggage!
-Carol Kay F.
A passenger of MTA NYCT Lost and Found - 6/10/2022
Incredibly great service! thanks!
-Olga G.
A passenger of American Airlines - 6/10/2022
I am very pleased with how my lost luggage was handled
-Prince, MD Beverly C.
A passenger of Amtrak - 6/9/2022
Perfect
-Thomas E.
A passenger of United Airlines - 6/9/2022
I was called within 5 minutes and able to pick up my lost keys! Thank you
-Sarah S.
A passenger of Southwest Florida International Airport - 6/9/2022
We have been traveling in our motorhome following my flight from Kona to Phoenix. Finally arrived in Oregon and got the notification that you found my iPad. I had not realized I left it on the plane. Thank you so much for tracking me down and following up. True customer service! Which unfortunately is often a lacking commodity these days. Your dedication definitely is appreciated and noticed. Thanks again. Kim G.
-Kim G.
A passenger of American Airlines - 6/9/2022
Oh my goodness, I love New York!! So glad I live here.
-Ann Engelland, M.
A passenger of MTA NYCT Lost and Found - 6/9/2022
thank you for your help finding my favorite glasses. really appreciate it.thank you Nawina Adhikari
-nawina A.
A guest of SoJo Spa Club - 6/9/2022
Thank you for searched and found my son’s cell phone within one week. I am very appreciate your effort.
-Kathy
A guest of Six Flags Over Texas - 6/9/2022
I received my watch safe and sound. Thank you so much. This was a gift from my husband for my 40th birthday.....I"m 73 now. It is precious to me....thanks again
-Allyson M.
A guest of Harrahs Resort Southern California - 6/9/2022
Excelent services made by the luggage support service in order to find me and return with important documents to me! Great job! Thanks!!!
-Elizabeth C.
A passenger of Air Canada - 6/8/2022
Thank you!!!!
-Maria J.
A guest of Sheraton Princess Kaiulani Hotel - 6/8/2022
Thank you item received
-Laura
A passenger of American Airlines - 6/8/2022
Thanks a lot for keeping my lost item save. Much appreciated
-Rafael R.
A passenger of Air Canada - 6/7/2022
American Airlines YOU ROCK!!! I am ridiculously happy that you found my Kindle and are in the process of shipping it. If I can fly American in the future I shall be very happy to. I can’t give you guys enough kudos.Sincerely, Cindy
-Cynthia
A passenger of American Airlines - 6/7/2022
Your response was terrific! Made my day that you located my tablet so quickly. Thank you so much.
-David S.
A passenger of American Airlines - 6/7/2022
Excellent
-Robert S.
A passenger of United Airlines - 6/7/2022
I was devastated loosing this bag. I didn’t know how to proceed to see if it was found until I spoke w a gate agent at DFW AA after I returned from twelve days in Israel. With little hope, I filled out the form a couple nights ago by the time I woke up the next morning, you found it! I approved delivery costs and should get it tomorrow!I worked for IBM for 37 years and was proud of our customer service. You folks knocked ur out if the park! THANK YOU!Congratulations for the level of your customer service!
-Steve L.
A passenger of American Airlines - 6/7/2022
This service was very helpful and the people at the TPA were nice and great to deal with.
-Rick P.
A passenger of Tampa International Airport - 6/7/2022
This service is the best I have ever seen. I am impressed beyond measure with the efficient process that enabled me to retrieve my lost item so quickly.
-Don V.
A passenger of Air Canada - 6/7/2022
I am very impressed and pleased with the quick response in locating my lost item and the fact that it was shipped immediately.
-Michael B I.
A passenger of VMD Security Screening Kansas City MCI - 6/6/2022
God bless you.. specially at the person that found and report my passport. I really appreciate it. Thanks a lot.
-Billy T.
A passenger of United Airlines - 6/6/2022
Thank you for your diligence. I now have my lost articles. You have kept me informed from the beginning. It is most appreciated. Again, thank you for your work
-Stephenson S.
A passenger of Tampa International Airport - 6/6/2022
Really good service.thank you
-perry M.
A guest of Beau Rivage Resort and Casino - 6/5/2022
Thank you for the quick response and the good news that the earbuds were found.
-Jerry M.
A guest of DoubleTree Suites by Hilton Austin - 6/5/2022
Everyone I spoke to at Lost and Found was very helpfull and polite. Only thing I would complain about is the location of Lost and Found. If Officer Jerry had not escorted me I would have never found it. He is a very nice person,
-Eileen L.
A passenger of Tampa International Airport - 6/5/2022
Document(binder) was received.Thanks
-Jose S.
A guest of Westgate Vacation Villas - 6/5/2022
Much appreciated! Feel very fortunate to have had this service available to recover my phone.
-Terry Nelson C.
A passenger of American Airlines - 6/4/2022
Thank you.
-marjorie C.
A passenger of Celebrity Cruises - 6/4/2022
Cannot believe you found our tablet AND returned it to us! Thanks so much!
-Timothy D.
A passenger of American Airlines - 6/3/2022
Well done. Thanks
-james O.
A passenger of American Airlines - 6/3/2022
Melissa was so helpful to return my lost item. I truly appreciate her patience and assistance. Thank you!
-John T.
A passenger of Charlotte Douglas International Airport - 6/3/2022
To whom it may concern, I have never left something at the airport and am so appreciative of the speedy return of my laptop--especially as I had left it at the TSA security on a holiday weekend. Thank you, thank you, thank you! Jane
-Jane R.
A passenger of VMD Security Screening Kansas City MCI - 6/3/2022
OUTSTANDING!!!! United found my wife's lost phone in Washington DC. They notified me that it was located on Memorial Day. And sent it to our home via FEDEX. It arrived 2 days later!! AWESOME
-Tim H.
A passenger of United Airlines - 6/2/2022
Thanks , I went today yo pick it up.
-Nilda B.
A passenger of Tampa International Airport - 6/2/2022
Thank you so very much. This means to me a lot, lot, and lot. Getting a new green card in this country is a 10 month production now. I can't express how grateful I am. A miracle. Thank you again so very much. God smiled at me. My husband and I won't forget this experience.
-Satsuki S.
A passenger of MTA NYCT Lost and Found - 6/2/2022
Awesome Service, much appreciated
-ALDA RAQUEL B.
A passenger of United Airlines - 6/2/2022
Thank you for you quick response. I received a call within just a couple of hours of filing my lost and found report. Diane was extremely kind and very caring, she truly is a very sweet lady who genuinely cares about helping others.
-Jennifer G.
A passenger of Southwest Florida International Airport - 6/2/2022
I wish I could thank Thomas that works in resolutions for helping me find my purse he said he was going to do everything he could to get it back to me. Thomas is a godsend! And also thank you too Carnival for returning it to me I didn’t get it yet but they said they found it and will return it to me!
-Rebecca M.
A passenger of Carnival Cruise Line - 6/2/2022
thank you for making it a smooth process to locate my lost item!
-Jeslyn S.
A guest of Kalahari Resorts - 6/1/2022
The guest representative was kind over the phone. They explained the lost and found procedures in a clear and through matter. I appreciate the individual who turned my item in and for the representative who called me back. They did a good job explaining my options for retrieving the item. Thank again!
-Vanessa R.
A guest of Venetian Resort and Expo Lost and Found - 6/1/2022
Excellent responsiveness and efficiency with locating myLost item. Thank you very much
-Raj D.
A guest of Kalahari Resorts - 6/1/2022
you guys may don't know how much this service mean to us. God bless you and thank you very much..
-Rizwan M.
A passenger of Louis Armstrong New Orleans International Airport - 5/31/2022
American Airlines, this has been amazing! In the middle of a holiday weekend you were still looking out for your customers! You really came through this time! Having my passport back instead of trying to get a replacement is incredible!
-Gloria W.
A passenger of American Airlines - 5/31/2022
I greatly appreciate the service and helping so quickly get my sons lost tablet. Thank you all and yall are truly the best!!!!
-Ashley B.
A guest of Great Wolf Lodge Grapevine TX - 5/30/2022
Great job. You found my item without delay. My thanks to Randy, my stateroom attendant (Grandeur of the Seas).
-Charles M.
A passenger of Royal Caribbean International - 5/30/2022
The whole process was pretty user friendly and the gentleman who helped me at pick-up was great.
-Bill V.
A passenger of Tampa International Airport - 5/29/2022
I received my watch! Thank you so much for your great service.
-Anthony W J.
A passenger of Royal Caribbean International - 5/28/2022
Thank you for finding my ID card and returning back to me. Feeling of trust will keep my family and friends to return.
-Lerida R.
A guest of Venetian Resort and Expo Lost and Found - 5/28/2022
Fantastic service... I have no idea how my lost tablet was identified and efficiently returned to me. Thank you,
-JOSEPH C.
A passenger of United Airlines - 5/28/2022
Thank You for your Service. Great Customer Service and Fast ship out response.
-AURELIA O H.
A guest of Harrahs Cherokee Resort - 5/27/2022
The system worked re reporting the lost item online, the prompt acknowledgements and then the good news. Of having located the item. The officer assisting was most kind and courteous and I am very appreciative. Thank you.
-Paula Ann C.
A passenger of American Airlines - 5/27/2022
Thank u so much for the great job everyone at American airline that helped me get my phone back to me…thanks everyone
-Patricia C.
A passenger of American Airlines - 5/27/2022
I just want to thank everyone who was involved in getting my laptop back to me. There is a policeman who found it and turned it in. Somewhere there is a clerk who either found my email address in my business cards or looked up my AA account and found my email address in their files. And somebody sent me this note, and somebody arranged for the fedex package. This is just awesome. Made my day. Thank you!!!
-Shane M G.
A passenger of American Airlines - 5/27/2022
I received the knives Wednesday the 25th of May.I was so happy to get them and I really appreciate all that helped get them back to me.I was afraid I would not see them again.Thanks so muchJerry Harrell
-Gerald Harrell S.
A passenger of Carnival Cruise Line - 5/27/2022
Amazing!!!! I’m waiting on my item to be shipped, but filed last night as soon as I returned from my trip … got a phone call today that they found it … called and spoke to a lovely woman who took care of me and is shipping the item out today.
-Carol M.
A guest of Venetian Resort and Expo Lost and Found - 5/26/2022
I got my iPad in the mail today….so quick! Thanks so very much for the prompt action and cheerful helper who called and set this up!!!
-CAROL S.
A passenger of United Airlines - 5/26/2022
The person that helped me was very kind and made sure I got assisted right away. She gave me a call back right away when they found my missing items
-Hope
A guest of Mirage - 5/26/2022
Thank you. Service was outstanding.
-Jim
A passenger of Air Canada - 5/26/2022
Ben was awesome helping me with my mothers lost necklace. I hope all of your managers are as helpful! Thank you Ben
-Deborah S.
A guest of Hampton Inn Peoria - 5/25/2022
Thank you so much!!!
-Ronda T.
A passenger of Tampa International Airport - 5/25/2022
I would like to say thank you to all in finding my bag. In the back was all my medication I need and you folks found it just in time. Cheers mates!
-Clf M.
A passenger of Tampa International Airport - 5/25/2022
Thankyou'''--'----'''''
-Neelise
A passenger of MTA NYCT Lost and Found - 5/24/2022
I thank you, Embassy Suites, for handling this lost item for me. I am extremely grateful. This and many other reasons i always stay at a Hilton property. Thanks again, Matt Eck
-Mathias E.
A guest of Embassy Suites Tuscaloosa - 5/24/2022
I'm so grateful for the work of the American Airlines team at Dallas/Fort Worth for finding and returning my lost wallet! I never thought I'd get it back!
-Kathleen P.
A passenger of American Airlines - 5/24/2022
The ladies at AA Lost and Found were friendly and assisted me in retrieving my lost/found wallet. Thx
-Reginald S.
A passenger of American Airlines - 5/24/2022
Thank you so much for returning my wallet quickly, and with all the content in it. Much appreciated. :)
-Joella H.
A guest of Bellagio - 5/24/2022
Great!
-Marilyn L.
A guest of Cosmopolitan of Las Vegas - 5/24/2022
I want to thank you again.I just received my tablet I left in the room.I will be back again.
-Karen B.
A guest of Grand Sierra Resort - 5/24/2022
Awesome staff. Very friendly and assisted me all throughout the process of looking my lost item.
-Jan
A guest of Kalahari Resorts - 5/23/2022
I had given up hope of finding my iPad but 6 weeks after I lost it, AA found it and shipped it to me. So happy!
-Rhonda J.
A passenger of American Airlines - 5/23/2022
Excellent fast turnaround locating my jacket.. Awesome display of customer service at its best
-Charles L.
A passenger of Air Canada - 5/23/2022
Great customer service, thanks!
-Allan S.
A passenger of Tampa International Airport - 5/23/2022
I appreciate all the help and concern of all the staff. This was one of our favorite places to stay at as drove across the country. We will only be using Hampton inn when we travel.
-Bernie P.
A guest of Hampton Inn & Suites Boerne - 5/20/2022
Thank you very much
-Karen B.
A guest of Grand Sierra Resort - 5/20/2022
I submitted a claim with a great deal of skepticism. I could not have been proven more wrong. Within 5 minutes of submitting a claim for a pair of shoes left behind at a hotel, i received notice that they were found. I was blown away by how great this service works. Thank you!! The nominal cost of shipping was far below the replacement cost. Chargerback is awesome!
-Michael C.
A guest of AC Hotel Pleasanton - 5/19/2022
Very profesional and honest staff who provide me details about my lost walletsThank you MTA
-Eddy D L.
A passenger of MTA NYCT Lost and Found - 5/19/2022
Thank you for finding my lost Key Fob. I filed the report on Monday night and received a call on Wednesday morning that my Key Fob was found. Your efforts saved me a $600.00 dollar replacement fee. Diane in your office was very helpful and kind. Thank you so much!
-Frank F.
A passenger of Southwest Florida International Airport - 5/19/2022
Your team did a great job reaching out quickly
-Jim K.
A passenger of Tampa International Airport - 5/18/2022
Thanks so much for taking the Time !
-Danny M.
A passenger of Air Canada - 5/18/2022
The baggage employees at Fort Meyer United Baggage were so helpful and kind and called me the first second they got my wallet (later at night-- 1am their time). Very appreciative for their communication and urgency with it. Diane, Fernandez, and Sue all helped me. Thank you!!
-David H.
A passenger of United Airlines - 5/18/2022
Great job! Had no hope my jacket would be found and United and you came through.
-Ron C.
A passenger of United Airlines - 5/18/2022
Excellent service. Greatly appreciated!
-Alicia S.
A passenger of American Airlines - 5/18/2022
Easy to fill out lost item report online. Simple process to retrieve lost item once found.Quick walk from parking lot. Thank you thank you!
-Adriane S.
A passenger of Austin-Bergstrom International Airport - 5/18/2022
I'm pleasantly surprised to get my iPad fund and returned, and so quickly and easily. Kudos to everyone involved, and thank you very much.
-Jim L.
A passenger of United Airlines - 5/18/2022
Thanks for your prompt and helpful support.
-Jean H.
A passenger of Austin-Bergstrom International Airport - 5/18/2022
My sister in law left her travel adapter and lightning cable inside her room and housekeeping located and when I inquired about the property, they advised the item was located and offered different ways to recover it. I received the missing item and was thankful for the staffs professionalism.
-Rafael V.
A guest of Legacy International Resort Hotel and Spa - 5/17/2022
Wonderful service! Thank you so much!
-Allison A.
A passenger of Tampa International Airport - 5/17/2022
I am so please to learn that you have located my iPad. Many thanks!! Out of curiosity, was it found on AA
-Richard L.
A passenger of American Airlines - 5/17/2022
Thank you so much for finding my kindle! You are a life saver! I was so sad when I realized I might have left it behind. Thank you thank you!!!
-Lauren Meshkov B.
A passenger of United Airlines - 5/17/2022
Exceptional service!
-Kelly B.
A guest of Hilton Hawaiian Village - 5/17/2022
Thank you for returning my cell phone safely. Much appreciated.
-Yann L.
A passenger of Air Canada - 5/16/2022
My son dropped his phone getting out of the car in front of the airport. he got to his destination in S. American and noticed he didn't have it. Brian at AA found it and took the information down and it's being shipped to me in Connecticut today. Thank you to Brian for the good work!
-Jeanne Z.
A passenger of American Airlines - 5/16/2022
Package Received. Thank you very much for your efforts. Great teamwork with Trump International Hotel.
-BARRY B.
A guest of Trump Hotel - 5/16/2022
I would like to say Thank you to lost and found services. They were very professional and caring . Deb and Kara were exceptionally good .God bless you.
-Megbey
A passenger of United Airlines - 5/16/2022
My heartfelt thanks for the safe return of my lost computer. Much appreciated!
-Gary P.
A passenger of American Airlines - 5/15/2022
Thank you so much. Grateful.
-Paul K.
A passenger of United Airlines - 5/15/2022
Hanna was exceptional with assisting me to retrieve my item with specific questions. Her patience was above and beyond. Great customer service and support.
-Earl B.
A passenger of Tampa International Airport - 5/14/2022
I’m so impressed with their ability to retrieve lost items from rides. I literally lost it the day before and the next morning they already found it. And the workers were so nice when I spoke to them. Thank you everyone for helping me find my phone! I really appreciate it!
-Vivian N.
A guest of California Great America - 5/14/2022
Great service . Thank you.
-L. P.
A guest of Embassy Suites Greenville Golf Resort and Conference Center - 5/14/2022
Thanks you very much. Lady in lost and found was very nice and patient
-Richard S.
A passenger of Tampa International Airport - 5/13/2022
Thanks
-Beng Huat L.
A passenger of United Airlines - 5/13/2022
I was more than happy the way my problem was resolved. From the moment I called to report the item I left in my room, It was handled quickly and I was very impressed with the results. Also when I went to pick up the item the person who helped me had a very nice attitude and assisted me immediately. Thanks so much.
-Wanda E R.
A guest of Venetian Resort and Expo Lost and Found - 5/12/2022
Just wanted to thank you all for not only finding but quickly sending my drivers license back to me.
-Michael L.
A passenger of Cincinnati/NKY Int'l Airport (CVG) KCAB - 5/12/2022
Thank you Lost and Found Grand Canyon! My raquet and cover and ball arrived in fine shape this afternoon. I am very appreciative !!
-Brian H M.
A guest of Grand Canyon National Park Lodges - 5/12/2022
I REALLY want to thank the officer who saw my Prada backpack on the bench where I accidentally left it. I am so very appreciative to have it back all in one piece. Thank you so so much!! I hope you receive this message.
-Kristen S.
A passenger of Tampa International Airport - 5/11/2022
I lost my phone Monday on the bus home and MTA retrieve it for me and I’m very grateful. Thank you guys..
-Paulette G.
A passenger of MTA NYCT Lost and Found - 5/11/2022
Thank you for recovering and shipping my husband’s phone.
-Siri E.
A passenger of United Airlines - 5/11/2022
Thank you so much.
-Emma
A passenger of Austin-Bergstrom International Airport - 5/10/2022
Great service. Waiting for my Fedex
-GLORIA A.
A passenger of American Airlines - 5/10/2022
I’m very graceful with a MTA and thePerson who find out my wallet everything was a good condition and safe. Thank you so much MTA. I really appreciate it. God bless….
-Omar
A passenger of MTA NYCT Lost and Found - 5/10/2022
Recently I had left my laptop computer on the plane and notified the service desk at the terminal and went back to the plane but the plane had been service and the computer was not there. The personnel were very proactive in trying to locate the computer. I have received word that the computer has been found and being shipped to me. I am very thankful for everyone involved in making this happen. Thank you
-George A.
A passenger of American Airlines - 5/10/2022
The service for finding and arranging return of my item is absolutely critical and extremely valuable. This was a very critical item to receive back quickly. Thank you very much for your help on this.
-Robert T.
A passenger of American Airlines - 5/10/2022
Great job !!! All hope was not lost.
-Robin B.
A passenger of Amtrak - 5/9/2022
I received my lost item today. I really appreciate for your quick response and results. Thank you!
-Mikako M.
A passenger of Amtrak - 5/9/2022
Amazed that a small change purse with cash and credit cards was found so quickly and completely intact! So proud of the person cleaning the room of their honesty!
-Emily H.
A guest of Holiday Inn Club Vacations at Orange Lake Resort - 5/9/2022
great service , thank you
-Gordon L.
A passenger of American Airlines - 5/9/2022
Thank you! Diane was delightful and very helpful both when I reported my lost phone and when I picked it up.
-Len D.
A passenger of Southwest Florida International Airport - 5/9/2022
I'm delighted with this service!!! Thank you sooo much for your help, its really appreciated
-Mike H.
A guest of Hilton Orlando Bonnet Creek and Waldorf Astoria Bonnet Creek - 5/9/2022
THANK YOU THANK YOU to all involved for helping locate and return my glasses. A big relief to me! I didn’t think there was a chance they would resurface. Much appreciated!
-Mark S.
A guest of Venetian Resort and Expo Lost and Found - 5/9/2022
Thank you for all your help in finding my Kindle. So happy to have it back.
-Margaret B.
A passenger of United Airlines - 5/8/2022
Hey I just wanted to say I appreciate you guys responding so fast and also for finding my sons phone so quickly. Thank you!
-Shannon E B.
A guest of Silverwood Theme Park - 5/8/2022
Outstanding, thank you so much
-Robert B K.
A passenger of United Airlines - 5/7/2022
Wow I am so excited you found my Lost Item. thank you so much. am looking forword to having it back. Thank you!!!
-Margaret B.
A passenger of United Airlines - 5/6/2022
Gracias por la atencion y respuesta rapida.
-Antonio cruz L.
A passenger of United Airlines - 5/6/2022
Awesome job thank you!
-Victor J.
A guest of Six Flags Magic Mountain - 5/6/2022
received ipad in good condition
-Odette R.
A passenger of Air Canada - 5/5/2022
Thank you for your prompt and courteous attention to my leaving my Ipad when leaving.
-Diana S.
A guest of Harrahs Cherokee Resort - 5/5/2022
Thank you to you in Las Vegas and Happy Birthday to me from someone .... this truly was the only birthday present I needed after the Scorpions concert of my life on Tuesday. I would so love to thank the one or the ones that turned this/my fanny pack in. There really is a lot of good in this world and this is proof of it.Love always Tanja
-Tanja D.
A guest of Paris Las Vegas - 5/5/2022
You guys are awesome!!!!! Thank you so much!!!!!!!!!!
-Suraj S.
A passenger of Air Canada - 5/5/2022
Thank you so much for locating this phone, we really appreciate it. My wife is very relieved that she will soon have it back in hand.
-Steven W.
A guest of Busch Gardens Tampa Bay - 5/4/2022
What an awesome surprise. Thank you so much for sending my phone back to me. The pictures on my phone are priceless to me. You guys rock!
-James P.
A passenger of American Airlines - 5/4/2022
Thank you.
-Ghada D.
A passenger of Royal Caribbean International - 5/4/2022
Thanks for your help and returning my IPad. God Bless American Airlines!
-Robert L.
A passenger of American Airlines - 5/4/2022
Thank you
-Judy L.
A guest of New York New York - 5/4/2022
Thx for the excellent service!
-m diana J.
A guest of Inn at Morro Bay - 5/3/2022
Thank you, thank you, thank you! And thanks to the wonderful, kind, honest person who turned it in! Thank you for your service in getting this returned to me so quickly! I am so grateful! Mary Powell
-Mary P.
A passenger of American Airlines - 5/3/2022
The team was really friendly and helpful in assisting us locating a lost phone. Thank you!
-Kelly T.
A passenger of American Airlines - 5/3/2022
I was skeptical about using this service but was pleasantly surprised. It was seamless and very quickly updated.
-Lauren S.
A guest of SoJo Spa Club - 5/3/2022
Today I received the Surface 3 Tablet i negligently left in the seat back.pocket in front of where i was sitting on a flight from LA to Houston. Even though I reported the lost item the next day i never expected to have it found and returned. However, your staff persisted and even though it was about a week past the month long search period it was located and 3 days later It arrived at my home. I can not thank you enough for your efforts and really appreciate that United Airlines has access to a service like yours. So much work and information i thought was lost is now saved because of your service and I thank you all. Sincere regards, Erle Younker
-Erle Y.
A passenger of United Airlines - 5/2/2022
I'm so pleased (and impressed!) that you were able to find my lost item and it's already been shipped to me. Great customer service!
-Margaret T.
A passenger of American Airlines - 5/2/2022
Just wanted to thank your crew for finding my lost items. You wrapped my phone credit cards and drivers license with great care. All my precious items were returned. Great job and thanks so much. Lunch on me!!!
-Karen F.
A passenger of United Airlines - 5/2/2022
I did get my credit card back and am grateful but thought it would be 1-3 days as paid $16.75 for priority mail. It took 6 days to arrive. I would have preferred a drive to Sea World to get it.
-Laura
A guest of SeaWorld San Diego - 5/2/2022
Found and returned my wallet thank you very much!
-Nicholas Chi-Lik W.
A passenger of Air Canada - 5/2/2022
I so appreciate the swift result and kindness from the person who called and confirmed they found my item. She even sent a picture
-lorraine F.
A passenger of United Airlines - 4/30/2022
Excellent job thanks
-Erkki R.
A passenger of American Airlines - 4/30/2022
So thankful you found my game console. I thought it was lost for good. What a great news.
-Martin G.
A passenger of Air Canada - 4/30/2022
Got the green light jacket in mail today. Thankful to Hard Rock Casino Lost and Found Dept. Impressed by the process it involved, kudos.
-Joseph A.
A guest of Hard Rock Hotel & Casino - Atlantic City - 4/29/2022
I got my things thank you so much .
-Jessica Justine W.
A passenger of MTA NYCT Lost and Found - 4/29/2022
Thanks
-Jose V.
A passenger of MTA NYCT Lost and Found - 4/29/2022
I was so grateful to get my denim jacket back. I was so impressed by the ease of reaching out to TPA Lost and Found and how cordial everyone I spoke to was. It was a happy ending. Thanks to all for the process, kindness and willingness to help. Kudos!
-Charlotte M M.
A passenger of Tampa International Airport - 4/29/2022
Thank you for the update and your company professionalism.
-Gerald
A passenger of Princess Cruise Lines Ltd - 4/28/2022
Outstanding service from start to finish. Absolutely amazing. Thank you very much for what you do.
-Dan Sheffield J.
A passenger of Tampa International Airport - 4/28/2022
It was well handled by the Palazzo staff. Much thanks to everyone in Security.
-Mary S.
A guest of Venetian Resort and Expo Lost and Found - 4/28/2022
Thanks for the recovery of solid items listed.However the cold cash was not received Was it not recovered
-David B.
A passenger of Celebrity Cruises - 4/28/2022
Thank you so much. You guys were great. I so appreciate the effort and your success in finding my computer.
-Bob B.
A passenger of United Airlines - 4/28/2022
Thank you so much for finding my watch and returning it to me. I use it so much for work and it means so much to me! You guys were great!
-Lourdes H.
A guest of Bellagio - 4/28/2022
Communications was good. Being able to upload last location is also good. If your going to loose something on a flight, this is a great forum manage list items. I’m just very happy I got my new iPad back. Thank you!!
-Jeff B.
A passenger of United Airlines - 4/28/2022
The person I spoke to was very helpful and courteous.
-Jerome P.
A guest of Venetian Resort and Expo Lost and Found - 4/28/2022
Very happy
-Michael C.
A passenger of Charlotte Douglas International Airport - 4/27/2022
exceptional customer service. Quick response. Entire process was very user friendly. Many thanks to your staff.
-Jacqueline F.
A passenger of Austin-Bergstrom International Airport - 4/27/2022
Excellent service!Thanks
-Enrico B.
A passenger of American Airlines - 4/27/2022
Thank you So Much in helping us find this phone. It has family photos that can't be replaced.
-Lora G.
A guest of HGV Anderson Ocean Club Myrtle Beach - 4/27/2022
Thank you, thank you!! You are terrific! United Airlines, your dedication to your customers is highly appreciated. I am loyal for life!
-Nancy T.
A passenger of United Airlines - 4/27/2022
I am amazed this service exists and works. Never in a million years did I think I would get my phone back. Thank you so much
-Jennifer
A guest of Green Valley Ranch Resort and Casino - 4/27/2022
Muchísimas gracias por recuperar mi billetera. De corazón se los agradezco. Estaba todo, incluso el dinero!!!
-María Noelia N.
A guest of Universal Orlando Resort - 4/27/2022
Thank you so much for the quick return of my and the excellent customer service!
-Ann Z.
A passenger of Austin-Bergstrom International Airport - 4/26/2022
The Venetian employees from Security to Lost and Found and phone operators went above and beyond to help and succeeded. Thank you.
-Shirley W R.
A guest of Venetian Resort and Expo Lost and Found - 4/26/2022
Wonderful job I got my iPhone within the 6 days after I reported missing
-Senia I.
A passenger of Air Canada - 4/26/2022
It was a pleasure dealing with your department. Diana could not have been nicer and very informative. If their were a scale to rate your department you would be a 10.
-Thomas S.
A passenger of Southwest Florida International Airport - 4/26/2022
Staff for the lost and found was so helpful.
-Jenelle H.
A passenger of Charlotte Douglas International Airport - 4/26/2022
Got my keys back - thanks so much!
-RON Dale M.
A guest of Galt House Hotel - 4/26/2022
Thank you for finding my drivers license. I cannot thank you enough. Have a safe day!
-Nora M.
A passenger of Tampa International Airport - 4/26/2022
Brigette, who helped me with this problem, was terrific. She was competent, sympathetic and responsive to me as an individual. I’m not usually fond of a business call such as this. Today Brigette took care of me and made the exchange painless and enjoyable.
-Betsy M.
A guest of Hilton Anatole Dallas - 4/25/2022
I’ve been frantically checking my email daily since I filed a lost and found claim with Tampa airport. But it wasn’t until I talked with a lovely woman in the lost and found office today that I thankfully learned my iPad had been found. There’s nothing like talking to a real person to reassure yourself that you’re being taken seriously. This lovely lady found my item and it’s being shipped home to me. Many thanks!
-Ann M.
A passenger of Tampa International Airport - 4/25/2022
This now shows the wallet has not been shipped. Is there anyway I can speak with a live human?
-Berin W.
A passenger of American Airlines - 4/25/2022
Was VERY VERY VERY impressed with the service provided. I have never los anything through Air Canada before but the experience was excellent. Seamless. Thank you!
-Sunita B.
A passenger of Air Canada - 4/25/2022
Very courteous, helpful and efficient. Tank you very much for the quick response
-Frederick C.
A passenger of Charlotte Douglas International Airport - 4/25/2022
Excellent service and friendly people made this experience painless!
-victor b M.
A passenger of United Airlines - 4/25/2022
Thanks very much for keeping the items.
-Kadir H.
A guest of Hilton Grand Vacations Las Palmeras - 4/24/2022
Great serviceGreat attentionEfficient and timely responseThank you Air Canada
-Marty D.
A passenger of Air Canada - 4/24/2022
The entire staff (front desk to security) is very professional and helpful. The concept of finding my wife’s dresses she accidentally left in the room is beyond excellence. We definitely love your positive energy. Without any hesitation, we will recommend you to our friends and family the wonderful experience we had. We will be continuing our visits there.
-Dwight/Mito V.
A guest of Hilton Grand Vacations Club Kings Land - 4/23/2022
Thank you very much for the effort to locate, identify and ship my daughters game. She was heartbroken and disappointed in herself for having lost it and I appreciate the time spent to get it back to her. Thank you!
-Mary H.
A passenger of American Airlines - 4/23/2022
Excellent service.
-victoria b M.
A passenger of American Airlines - 4/23/2022
Thank you so very much! I am grateful for the good Samaritan who turned in my item and the American Airlines process for reporting the lost item.
-Olenda J.
A passenger of American Airlines - 4/22/2022
Great service. Thanks
-Celina A.
A passenger of American Airlines - 4/22/2022
Wallet arrived today. Many thanks again for your efforts
-Bergen P.
A passenger of American Airlines - 4/22/2022
Great service by Pat Valentine, lost and found, terminal 8. Dont know if TSA or AA employee.
-Henrik M.
A passenger of American Airlines - 4/22/2022
I was very impressed with the lost and found system! Easy to use and our item was brought to us promptly after submitting a request form. Thank you Ms. Donna!
-Michelle J.
A guest of Kalahari Resorts - 4/22/2022
Thank you very much!
-Mike B.
A passenger of Tampa International Airport - 4/21/2022
Got the item! Thanks
-carol L.
A guest of Oceanpoint Ranch - 4/21/2022
Great service! Fast and easy!
-Anna F.
A passenger of Air Canada - 4/21/2022
Thank you so much for promptly finding and returning my lost item.
-Gregg K.
A passenger of United Airlines - 4/21/2022
Very positive experience, was a bit lined up however agent was extremely professional and responsive
-Dave S.
A passenger of Air Canada - 4/21/2022
Many thanks for dealing so promptly and effectively with what could have been a significant loss for me. The ground staff at the gate and the person in charge of the Consumer Service booth in Sector E were equally quick, effective, friendly and helpful.
-JEAN A.
A passenger of Air Canada - 4/21/2022
Appreciated notification of our lost item. All went very smoothly.
-Dee O' C.
A passenger of Air Canada - 4/20/2022
Thanks again for your help. I wasn't sure it would ever be found
-Bergen P.
A passenger of American Airlines - 4/20/2022
I want to thank you repeatedly for finding my I Phone 10. My family and friends were very doubtful I would ever see my phone again. I had faith it would be found. Yesterday, I got word that it had been found!!! I was ecstatic you found it. Can't wait to receive it tomorrow by FedEx. THANK YOU SO MUCH!!! Debra Bailey
-Debra B.
A passenger of United Airlines - 4/20/2022
Thank you!!!
-Joan S.
A passenger of United Airlines - 4/20/2022
I was thrilled that you found my items - thank you! I also understand dumping chocolate in paper bags, but was disappointed that totally sealed, un-popped popcorn was pitched. Also, directions to the office could be better.
-Polly J.
A passenger of Tampa International Airport - 4/20/2022
Tinisha was super helpful - thank you!!
-Jill W.
A guest of DoubleTree by Hilton Chicago Magnificent Mile - 4/20/2022
I am very impressed with the speed and efficiency with which this claim was received, responded to and resolved. Thank you for locating my lost item!!! I am so greatful!
-Suzen H.
A passenger of American Airlines - 4/19/2022
Thanks so much!! I mailed a thank you $$$ to housekeeping mngr today!!
-Cindy N.
A guest of The Alloy - a DoubleTree by Hilton - 4/19/2022
Thank You so much.I know what airline I'll fly .Thank the people down in the trenches.Thanks again,I wish I could tip
-Stanley D.
A passenger of United Airlines - 4/19/2022
Thanks great job
-Isaias C.
A passenger of MTA NYCT Lost and Found - 4/19/2022
Nice service to handle our missing property while continuing our trip.
-Patrick B.
A passenger of American Airlines - 4/19/2022
Our stay was wonderful. I thank you so much for sending me my glasses. It was very nice of you
-Vera S.
A guest of Pismo Lighthouse Suites - 4/18/2022
So pleased with the speed and ease of retrieving and shipping my lost (and forgotten) items. Thank you Amtrak!
-Priscilla C.
A passenger of Amtrak - 4/18/2022
Great fast service - thank you!!
-Nitya L.
A guest of Hard Rock Hotel & Casino - Atlantic City - 4/18/2022
Thank you so much! Glad to know there are still honest people in this world!
-Arlene O.
A guest of Venetian Resort and Expo Lost and Found - 4/17/2022
I left my wallet in the room- by the time I returned the room had been cleaned. I went to lost and found and they said it would probably process several hours later. I had my malice platinum card in walket and was hoping someone would contact me. I’m glad it was found however
-William C.
A guest of MGM Grand - 4/17/2022
Awesome job thank you
-Danny van D.
A passenger of American Airlines - 4/17/2022
Thank you so very much for finding my lost prescription glasses and for shipping them so quickly. I’m so impressed with your service.
-Ziva A.
A guest of Hilton Hawaiian Village - 4/16/2022
Thank you AA for searching for my phone which holds treasured pictures and videos of my children. I am sincerely grateful for your time, efforts and commitment to providing great customer service.Happy Easter, He Has Risen!
-Walker L.
A passenger of American Airlines - 4/16/2022
Amazing! So thankful they found my stuff and I believe the maids turned it in very great experience and I will stay at the park and p.m. every time I go over to Vegas
-Miles B.
A guest of PARK MGM Las Vegas - 4/15/2022
Tracking package
-Vandilyn L.
A passenger of Royal Caribbean International - 4/15/2022
Great service
-Stanley A.
A passenger of American Airlines - 4/14/2022
Thanks for an incredible, friendly, efficient service!!
-Paula C.
A passenger of American Airlines - 4/14/2022
I am so very happy that someone was honest enough to turn in my keys. And that Lost
-Connie S.
A passenger of Tampa International Airport - 4/14/2022
Thank you so much for your help and responding to my questions. Truly great customer service especially Marianna Garrido.
-Richard K.
A passenger of Celebrity Cruises - 4/13/2022
This process to get my item returned has been so easy. It could not have been more painless. Thank you so much for your help! :)
-Nicole G.
A guest of Hilton Rosemont - 4/13/2022
Ms. Tiffany in the lost and found did a great job retrieving my lost phone and keeping in touch with my contacts (and I) to get it! I am very appreciative of her help and all the other staff involved in finding and turning my phone in so I could get it back. You guys are great!!
-Lauren B.
A guest of Six Flags America - 4/13/2022
Ty so much
-Shellie S.
A passenger of Tampa International Airport - 4/13/2022
The service provided was impeccable. Thank you.
-Brian Y.
A passenger of Air Canada - 4/12/2022
Staff at IAD were friendly, helpful, and reliable. Many thanks to them!
-Daniel P S.
A passenger of United Airlines - 4/12/2022
I’m so impressed with the kind, courteous and prompt service by Wendell of the Lost
-Jennifer S.
A passenger of American Airlines - 4/12/2022
I’m so impressed with the fine, courteous and prompt service by Wendell at American Airlines’ Lost
-Jennifer S.
A passenger of American Airlines - 4/12/2022
thank you very much for finding my phone
-kenneth E R.
A passenger of Charlotte Douglas International Airport - 4/12/2022
Deepest appreciation in locating and returning all phone, chargers
-Debbie H.
A guest of Venetian Resort and Expo Lost and Found - 4/12/2022
I truly appreciate the hard work that undoubtedly went into locating my lost keys! I was not hopeful that they would be recovered and I am incredibly relieved and impressed to have them already shipping back to home within 24 hours. Thank you all so much.
-Justin J.
A guest of Carowinds - 4/11/2022
The Casino and the people that made the arrangements to have our tote shipped to us did an outstanding job. I thank you so much for your quick response and handling our forgotten tote so professionally. This is a very caring service to your guests and is a wonderful display of how much you care for your quests.Thank you very much for sending us our left behind tote You’re the best !!
-Gerald C.
A guest of Harrahs Cherokee Resort - 4/11/2022
I can’t thank you enough for handling my lost items and working with me. You are the exact reason I only stay here. Thank you for taking care of me.
-Victoria
A guest of Venetian Resort and Expo Lost and Found - 4/11/2022
I would like to thank the MTA from the bottom of my heart for turning in my lost property and returning it to me forever Greatful
-Dawn S.
A passenger of MTA NYCT Lost and Found - 4/11/2022
Received my lost package on 4/10/2022 - what a surprise, I thought I would never see my necklace again. The people at the claims office was so very helpful and made the claim memorial to me and Southwest Airlines. I will forever be thankful for these remarkable people.
-Nancy E D.
A passenger of VMD Security Screening Kansas City MCI - 4/11/2022
Many thanks to steve for his prompt swift attention
-Salvatore M.
A guest of Flamingo Las Vegas Lost and Found - 4/11/2022
Thanks for getting our items back to us. Very happy with this service.
-Joy L.
A guest of Venetian Resort and Expo Lost and Found - 4/10/2022
VERY IMPRESSED with the follow through and the American Airlines Lost and Found process.
-Frederick W.
A passenger of American Airlines - 4/10/2022
Thank you so much for such excellent customer service!! It’s appreciated. Thank you to Mr. Russell for contacting me
-Lizette F.
A guest of La Cantera Resort & Spa - 4/10/2022
My visit to your casino new member was wonderful and helpful when my brother left his hoodie behind! I called the hotel operator n Tracy directed me to John at lost n found! He was wonderful! I already received my package! I was there on 4/4 n checked out 4/5! Thank you guys so much! Loved it!
-Marianne L.
A guest of Ocean Casino Resort - 4/10/2022
Thank you for finding my item!!
-Maliha H.
A passenger of Air Canada - 4/9/2022
Overall, it was a great experience. Just a little difficult find the lost
-Phil
A passenger of Tampa International Airport - 4/9/2022
Worked great, thanks!
-Brian H.
A guest of Bellagio - 4/9/2022
Thank I you so much for saving our Lamby! This was a big item to have left. So glad it was turned in. Even was was quick and responded professionally. Thank you again!
-Brian R.
A passenger of Southwest Florida International Airport - 4/8/2022
Efficient turn around time. Simple and easy process to report. Very happy my lost item was found. Thank you!
-Ivy N.
A passenger of Air Canada - 4/8/2022
Snow Valley did a great job finding the missing ski poles and getting them back to the rental shop. My daughter and wife so happy. Thank you
-Eric A.
A guest of Snow Valley Ski Resort - 4/8/2022
The process of getting my lost item back was great. Everyone was very clear with instructions and helped me so much. I like to thank the workers and everyone involved. Thank you New york!!
-emily
A passenger of MTA NYCT Lost and Found - 4/8/2022
Awesome service getting a sweatshirt I left in my room. Thanks Eustacia!
-Brett M.
A guest of Venetian Resort and Expo Lost and Found - 4/8/2022
Thank You.
-Robert L.
A passenger of MTA NYCT Lost and Found - 4/8/2022
I received my I pad yesterday, thanks for your help.
-Harley K.
A guest of Big Cedar Lodge LLC - 4/8/2022
Extremely pleased with the service of the Westjet team, from the stewards on the plane to the staff at lost and found, to locate my iPad at the Calgary airport and have it shipped to me.
-Ursel B.
A passenger of WestJet - 4/8/2022
Received the package. Thanks
-Miriam A. P.
A passenger of United Airlines - 4/7/2022
Thank you so much for your assistance in returning my checkbook. This is the second time that I needed security to help me with a lost article. You are wonderful
-donna N.
A guest of LUXOR Las Vegas - 4/7/2022
This worked great! I left my wallet at Denver airport and someone must have turned it in. It was so nice to get a proactive message and have the wallet sent to me with just a couple clicks. Thank you!
-Chris B.
A passenger of United Airlines - 4/7/2022
Everyone was so helpful. From the traffic officer who called the lost and found. He then accompanied me to the lost and back to my car. Thank you.
-Cynthia V.
A passenger of Tampa International Airport - 4/7/2022
Your representative was enormously helpful in working with the American Airlines baggage services staff member and me to solve the problem we were having with completing the shipping of my lost laptop bag to me by FedEx.
-Tommy J.
A passenger of American Airlines - 4/6/2022
Thank you so much. So happy I have my jacket back! Great support and communication!
-Herr Henning F.
A passenger of Southwest Florida International Airport - 4/6/2022
I'm really grateful with American Airlines for helping me on retrieving my lost iPad. Much apreciated!!
-Luis Alejandro G.
A passenger of American Airlines - 4/6/2022
Thank you so much! You found my super-valuable computer (because of its contents) and this was done quickly and in most professional way. I am most grateful for your help.
-Gordana N.
A passenger of American Airlines - 4/6/2022
Thanks so much for finding my computer I am very grateful
-Mark M.
A passenger of American Airlines - 4/6/2022
Overall very efficient, shipment received on the original date specified and within the given time frame. Only odd thing, sent message package would arrive 1 day earlier than originally given, and tracking site confirmed this, but then it didn't, and no note in tracking that the early delivery would not happen. On the original day 4/5, tracking again said that it would be delivered that afternoon.
-Anne
A guest of Rancho Manana Resort - 4/5/2022
Customer service representative with lost and found was great. She explained the process and walked me through everything needed to get my iPhone back. Thank you!
-Travis K.
A passenger of American Airlines - 4/5/2022
This service and process was fantastic. Had no idea it existed and am glad it does. Thanks for making it a win/win!
-Mike R.
A guest of Residence Inn / SpringHill Suites Greenville Downtown - 4/5/2022
Thank you so much for your service. The entire process to submit a claim, receive updates via text and email and pickup of item was simple and seamless and professional. I’m very appreciative of this service and the professionalism of the agents. My daughter will be happy she got her backpack back. Thank you,Nadine
-Nadine P.
A passenger of MTA NYCT Lost and Found - 4/5/2022
Was please to be informed and reconnected with my lost phone, Incredible Job! Wish Vail had specified to go to Lionhead - Lost
-Jeff C.
A guest of Vail Mountain Ski Resort - 4/4/2022
It’s not fun to lose something but it’s great to know that if you do you can always count on the MTA to get it back.
-Ira Y.
A passenger of MTA NYCT Lost and Found - 4/4/2022
Thank you for your help in recovering my lost items great service thank you
-Neal H.
A guest of Venetian Resort and Expo Lost and Found - 4/4/2022
Thank you so much for your quick and efficient service. Cecily Moreau
-Cecily C M.
A guest of Margaritaville Resort Lake Conroe - 4/4/2022
I want to thank you for all you did for me . Everyone was so nice and helpful. Thank you again for everything.
-Sandra E.
A guest of Embassy Suites Omaha Downtown/Old Market - 4/4/2022
THank you so much whoever found my ID and for taking the effort to contact me directly to let me know that you had it! i am so grateful!
-jon C.
A passenger of Air Canada - 4/4/2022
All good in the hood
-Pej
A passenger of American Airlines - 4/3/2022
Great service!!! Thanks!!!
-Cesar M.
A passenger of American Airlines - 4/1/2022
Thank you so much for your service. I received the package today. I so appreciate your help.
-Patty M.
A guest of Waldorf Astoria La Quinta Resort - 4/1/2022
Thank you so much for your excellent service!
-Darrel E.
A passenger of Louis Armstrong New Orleans International Airport - 4/1/2022
Really thankful for the help on finding my phone.
-Diomedes
A passenger of American Airlines - 4/1/2022
Thank you!! Great service
-Jean P.
A passenger of Tampa International Airport - 4/1/2022
Mixed. It took many phone calls for housekeeping to acknowledge items were found, and then how to arrange shipping. However once all arrangements were made, the shipment was made quickly.
-James I.
A guest of Embassy Suites by Hilton Oahu Kapolei - 4/1/2022
Thank you so much!
-Marilyn T.
A guest of Silver Dollar City - 3/31/2022
toNY AT LOST AND FOUND WAS AMAZING.. tHANK YOU
-Carol C.
A passenger of American Airlines - 3/31/2022
Thank you very much for sending my Ukulele so quickly. I am VERY impressed by such an easy and organized service. I will tell all of my friends about my experience!
-Fumiyo L.
A passenger of United Airlines - 3/31/2022
Very fast:)
-Gu X.
A passenger of Air Canada - 3/30/2022
Great communication! I'm happy you found my batteries! Thank you
-Alexey
A passenger of Air Canada - 3/30/2022
Thank you so much for finding my wallet. Did I leave it somewhere or did someone turn it in? I am so thankful for getting my wallet back. I appreciate your help.
-Nancy S.
A passenger of American Airlines - 3/30/2022
Thank you! Great staff!!!
-Diana
A passenger of Southwest Florida International Airport - 3/29/2022
Excellent! Thank you for your prompt recovery and return process
-Thomas B.
A passenger of American Airlines - 3/29/2022
Although i did not get the gentleman's name that helped me, he was wonderful! I thought this process was going to be such a hassle. From the first person i spoke to and all the way through they were professional, polite and helpful. They are a credit to your company. Thank you
-Joanne F.
A passenger of American Airlines - 3/29/2022
Many thanks to the staff of United Airlines Lost and Found Dept. I left my Kindle on a UA flight on Friday afternoon, March 25. I was notified on Saturday that my Kindle had been found. I received texts and emails to keep me informed and how to pick up my property. The entire process was very efficient. Thank you to everyone involved.
-Judith L L.
A passenger of United Airlines - 3/28/2022
I've been very impressed with this service.
-Dan W.
A guest of Universal Orlando Resort - 3/28/2022
Left a coat at security check point. Used online portal to report. Quick acknowledgement with a follow up the coat had been found. The system worked and I appreciate it!
-Mike C.
A passenger of Tampa International Airport - 3/27/2022
Extraordinary Service At Tampa International Airport Lost Wallet James K. re: cbtxt.net/203835255Please extend my sincere thanks to the Tampa Professionals regarding the recovery of my wallet with everything in it!Needless to say I was upset and afraid of the consequences. First, your team guided me to the information booth. They worked hard to help. Next, I was directed to the Lost and found team. They patiently walked me through the "Claims Process - not once but twice". They called me back to make sure I did report's correctly. This same team (1) called me, (2) texted me twice. Next the Security Police/Recovery team nursed through the recovery - physical hand off of my Wallet.... with every thing in it, including money and Special ID's,Next, the folks at Starbucks were empathetic to me at onset of the loss. I thank them for keeping me calm too. Please extend my thanks to them as well. To the Executives and Managers at Tampa International Airport. Your obvious policy and training model needs to be copied. Thank you too. Thanks Team Spirit Airlines and Tampa International Airport. Sincerely,James H. K., CEO
-James H K.
A passenger of Tampa International Airport - 3/27/2022
We received my items today(3/26/22). We very much appreciate your prompt attention to retrieving and shipping the lost items. A big thank-you to Officer Bingo. He eased our minds and helped tremendously.
-Heda H.
A guest of Red Rock Casino Resort Spa - 3/27/2022
Truly a great service -- the best. Seamless procedure and my highly-prized item was recovered and shipped to me expeditiously. I am VERY happy with this service -- thank you!
-John S.
A passenger of United Airlines - 3/26/2022
thank You!
-Annette R.
A guest of Marriott's Desert Springs Villas - 3/26/2022
Thank you very much for your constant communication during this process. It assured me that someone was taking the time to search for my missing Kindle. It was wonderful hearing that it was found
-patricia B.
A passenger of American Airlines - 3/26/2022
Thank you so much . My phone arrived safely and in a reasonable time frame. Thank you so much United Airline.
-Hugette F.
A passenger of United Airlines - 3/26/2022
Excellent Service
-Glen T.
A passenger of American Airlines - 3/25/2022
Very impressed with Dollar. First time using it and very impressed with the vehicle we were given. Also I really appreciate your taking the time and making the effort to send this to me.
-Susan R.
A customer of Dollar Car Rental Seattle - WA - 3/25/2022
Amazing, thank you
-vera T.
A passenger of MTA NYCT Lost and Found - 3/25/2022
I am so happy with the service that I was provided by the employee at the lost and found. I sure wish i had his name! He was super helpful, sent me the links to claim my jacket - really did more than he had to!
-Suzanne
A passenger of United Airlines - 3/25/2022
I just want to express my gratitude to the person who returned my wallet. I appreciate it very much. I was told next I can pick up a check for the cash. Keep up the good work MTA
-Janette W.
A passenger of MTA NYCT Lost and Found - 3/25/2022
I can’t believe you found out lost item! Thanks for following up.!
-Linda O.
A passenger of American Airlines - 3/25/2022
Excellent service my lost backpack was found within 24 hours I was notified to pick up or choose if I prefer to be shipped. I did not expect to find it and was so pleasantly surprised when I received the email. Thank you for excellent service and feedback
-Irena D.
A passenger of Tampa International Airport - 3/25/2022
Very happy! Thank you for your prompt and excellent service. We are so lucky to have you!
-Vidas J.
A passenger of Southwest Florida International Airport - 3/24/2022
The person who helped me at LaGuardia was very kind, efficient, and made the whole experience pleasant!
-Lori S.
A passenger of United Airlines - 3/24/2022
I didn’t even realize I lost my kindle until I got your email that you found it. What a wonderful service and great people for doing this. You made my day and I really appreciate your help!
-Natasha S.
A passenger of American Airlines - 3/24/2022
You guys rock. Thanks so much and tell everyone that they're awesome.
-Mark S.
A passenger of American Airlines - 3/24/2022
Thank you to Brian!! He was very helpful and helped me get my tablet back. I am sure they don't realize how important they are. Life Saver!!
-Jane L.
A passenger of American Airlines - 3/23/2022
Smoot process and great customer support
-Ikena B.
A passenger of Tampa International Airport - 3/23/2022
Your service is the best! After speaking to a representative and giving the details of my personal item, the process to ship it was easy and painless. I spoke with a representative after business hours and ultimately to a representative that located and provided the return options. Both were extremely helpful and pleasant. Thank you so much for taking care of my property and getting it back to me. David
-David S.
A passenger of Tampa International Airport - 3/23/2022
I really appreciate the fast and efficient return of my laptop.
-Dave K.
A passenger of WestJet - 3/23/2022
great service
-john J.
A guest of Hilton Hawaiian Village - 3/23/2022
Thank you to the gentleman at the Air Canada lost and found desk at YVR who phoned me twice and was very helpful.
-Heather M.
A passenger of Air Canada - 3/22/2022
Thank you very much I appreciate
-Angel V.
A passenger of Amtrak - 3/22/2022
Items received in good condition. Thank you!
-Johnnie D.
A guest of Holiday Inn Club Vacations Cape Canaveral Beach Resort - 3/22/2022
Thank you for everything, the crew of American Airlines and the people in lost and found were so helpful and supportive and i will have my laptop in two days. So grateful, a big thank you to all of you.
-Eirini
A passenger of American Airlines - 3/21/2022
Thanks for recovering my Kindle E reader. Air Canada is now my choice for best Airline
-Andrew S.
A passenger of Air Canada - 3/21/2022
Thank you so much for the wonderful service! I have already received my jacket! Thank you!!
-Jean
A guest of Venetian Resort and Expo Lost and Found - 3/21/2022
You guys are great thanks so much for finding my little man’s glasses!
-Jake C.
A guest of Kalahari Resorts - 3/21/2022
Tremendous help. Thank you so much.
-Charles S.
A passenger of United Airlines - 3/21/2022
I was very Happy and excited that wallet was found. The staff was very helpful
-Lisa P.
A passenger of Tampa International Airport - 3/21/2022
Thanks, once I told you exactly where to find my item, you did. Appreciate it!
-Jody H.
A passenger of American Airlines - 3/20/2022
I am so grateful to have recovered my wallet. Do you have contact information for the good citizen who returned it? Thanks.
-Alexander N.
A passenger of Tampa International Airport - 3/20/2022
I thought for sure my kindle was gone forever when I left it near the gate that I boarded for Anguilla. I submitted a description of the item and within hours it was found and sent to the lost and found. After being out of the country for 3 weeks I returned to Miami airport and was reunited with my Kindle. Great effort and service by the AA team and the staff at Miami international
-Alan M.
A passenger of American Airlines - 3/19/2022
I never thought I'd get my Ipad back and I am so relieved that it is on its way to me! Thank you for your honest and diligent staff members for finding it for me!!!Best Regards,Cathy D.
-Catherine D.
A passenger of American Airlines - 3/19/2022
Very prompt service in response to report made. Very pleased with the ease of the process and happy to have the item returned. Thank you
-Bradley W.
A guest of Great Wolf Lodge Wisconsin Dells WI - 3/19/2022
All of the people I interacted with on this were spectacular and worked hard to bail me out. An inexperienced traveler wouldn't have been able to figure out how to talk to them. The claim system and shipping process is very well done.
-Jeff C.
A passenger of American Airlines - 3/18/2022
The staff was quick, courteous and very helpful. I didn't think I would get my last item back
-Ira C G.
A passenger of MTA NYCT Lost and Found - 3/18/2022
Thank you so much . Team guard @ Palazzo are awesome .Excellent job
-Carmelita D.
A guest of Venetian Resort and Expo Lost and Found - 3/18/2022
i would like to thank the tampa team for finding and returning my laptop.
-Dale P.
A passenger of Tampa International Airport - 3/18/2022
I receive it well. thank you so much!
-hyunjin O.
A guest of PARK MGM Las Vegas - 3/17/2022
I would like to give a great big shout out to Carmen in list and found. She alone with your security were able to find and return my jewelry that I had forgotten in my vault. She was very comforting and professional.
-Lavelle Branscome/Judy T.
A guest of Holiday Inn Club Vacations at Orange Lake Resort - 3/17/2022
Excellent service! We felt reassured from our first phone call that you had found the purse and were taking care to protect it. And then you were so quick in getting it back to me once I arrived at the airport. You really helped me feel much better in a pretty stressful situation!
-Karen F.
A passenger of Austin-Bergstrom International Airport - 3/17/2022
Danite Smith at Chateaux LeMoyne in NOLA was fantastic to work with.
-Travis A. P.
A guest of Holiday Inn Chateau LeMoyne - 3/16/2022
The team (Barry I think) did a great job on helping me get my iPad located and handled all the shipping details while I was on the phone!
-Katrina B.
A passenger of American Airlines - 3/16/2022
Thank you very much really appreciate your help for sending me my glasses
-Irina A.
A guest of SoJo Spa Club - 3/16/2022
Exceelent Could not have been more pleased with your quick recovery and the awesome service with your security team! Thank you so much! Marie M.
-marie M.
A guest of Venetian Resort and Expo Lost and Found - 3/16/2022
I was exceptionally happy with the communication from American Airlines during every step of this process. OF COURSE I thought that my device would be permanently lost after having left it on the aircraft when arriving at DFW. It requires the honesty, integrity, and kindness of more than one person to get ensure that a lost item actually makes it to a lost baggage department--especially when it was left on the plane in Dallas and then got turned in at Sky Harbor. That means cleaners or passengers, flight attendants, gate agents and other people were all involved before it made it's way to baggage claim and could be tracked. But it all worked out! Thank you so much! I've received it today and really appreciate everyone's time, effort and tracking ability!
-Sky S.
A passenger of American Airlines - 3/15/2022
Cassandra was amazing. I truly appreciate her.
-Geoffrey S.
A passenger of American Airlines - 3/15/2022
It was a total pleasure speaking to a human being that actually answered the phone when I called CLT who then gave me two direct numbers (one each for airport and airline lost/found) where yet another human being answered the phone and promptly found my IPad, verified I owned it, and had it on its way back to me in Peoria -bam - just like that! Very Very pleased! TYVM!
-Kevin L.
A passenger of Charlotte Douglas International Airport - 3/15/2022
Hello, You did Good job. Its good that you found my camera
-Harshal G.
A passenger of United Airlines - 3/15/2022
Great service. Thank you.
-Aldo S.
A passenger of American Airlines - 3/14/2022
great
-Nathan S.
A passenger of United Airlines - 3/14/2022
This process is so effective and efficient. Thank you so much.
-Richard W.
A guest of Encore Boston Harbor - 3/14/2022
Got my stuff back, not a long wait. Guy in the front was nice and helped me out
-Jenife R.
A passenger of MTA NYCT Lost and Found - 3/14/2022
Easy and painless process. Thank you!
-Mia B.
A passenger of Tampa International Airport - 3/14/2022
Thank you for finding my PC so quickly and getting it shipped and back to me very quickly as well. I applaud the employees and process you have in place to help customers relocate items left behind. Again thank you.
-Scott P.
A passenger of American Airlines - 3/14/2022
great service
-Johnny T.
A passenger of American Airlines - 3/13/2022
Delivery received. Thank you!!
-Melanie G.
A guest of Beau Rivage Resort and Casino - 3/12/2022
Well done Holiday Inn — kiddo traveled to SacTo for a sporting event, stayed with the team and in a rush forgot a few electronic items - they’re in our way back to us less than 7 hours after we checked out. Many thanks!!
-Chris G.
A guest of Holiday Inn Sacramento Downtown Arena - 3/12/2022
Left a pair of sunglasses in my rental Called Seattle Dollar Facility and a young man answered the phone,found my glasses and helped arrange for shipping so I could get them backExtremely happy with Dollar's employee who took the time to help meUse Dollar all the time, mainly because their prices are reasonable Now seeing the kindness of their employees, gives me another reason to give Dollar my business Thanks again.....:)
-David
A customer of Dollar Car Rental Seattle - WA - 3/11/2022
The lady who assisted me was so lovely. I appreciate how helpful she was. You are lucky to have such a friendly person working there.
-Robin B.
A passenger of Southwest Florida International Airport - 3/11/2022
Thanks so much, Lew
-Lewis D.
A guest of Hilton Orlando Convention Ctr - 3/11/2022
Thank you very much!! I’m so glad to get my lose phone!!
-Zhanna T.
A passenger of Tampa International Airport - 3/11/2022
Excellent! I got everything! Thank you!
-Barbara K.
A passenger of MTA NYCT Lost and Found - 3/11/2022
Thanks you so much. I got my iPad back.
-Peter P.
A passenger of Carnival Cruise Line - 3/10/2022
Excellent service. Lost my debit card it was turned in. Agents for recovery were very helpful. Fairly fast service
-Davidson F.
A passenger of Tampa International Airport - 3/10/2022
I was quite impressed with the communication and efficiency.
-Jeff P.
A passenger of American Airlines - 3/10/2022
Thank you for your immediate attention with searching for and locating my item. The service was impeccable and convenient and I did not not have to speak to a live person. Impressed with the digital service. Thanks again.
-Carol R.
A passenger of American Airlines - 3/9/2022
thank you! so glad you found the bag and that it was quick and easy to get it back , very relieved and appreciative. I don’t know why there are no seats for unticketed people at the new Amtrak concourse ?Thanks again !LC
-Lucy C.
A passenger of Amtrak - 3/9/2022
Thank you so much for finding and returning my phone. Amazing service which I am telling everyone about.
-Stéphanie D.
A passenger of United Airlines - 3/9/2022
Thank you for your excellent service.
-Karel D.
A guest of Crowne Plaza Hotel Perimeter at Ravinia - 3/9/2022
Excellent service. It just needs to be advertised more by Celebrity Cruises. Perhaps as part of the after cruise survey. My backpack was left in a cab, so I never thought of contacting Celebrity to get it back. I was going to contact the airport instead since that's where I was dropped off and forgot the backpack.
-Robert W.
A passenger of Celebrity Cruises - 3/9/2022
What an uplifting experience. The lost and found department was so efficient. Dianna was extremely kind and helpful. I am so grateful to whoever turned in my ipad. My wife tried to give a tip, but it was not allowed, so I want to give a huge thank you to all involved.
-philip H.
A passenger of Southwest Florida International Airport - 3/9/2022
I am elated someone turned the computer in and you were able to located and send it on. Thank you so much, lynn
-Lynn S.
A passenger of American Airlines - 3/9/2022
MANY THANKS!!
-Judith P.
A passenger of American Airlines - 3/9/2022
I can not thank the list and found staff enough for going above and beyond to return my purse!! Thank you for your commitment and dedication I truly appreciate
-Julie
A passenger of Southwest Florida International Airport - 3/9/2022
Superb work by your office in finding my extremely valuable notebook and second book! I'm hugely grateful and am so impressed by your system of finding things! Thank you!
-Donald B.
A passenger of United Airlines - 3/8/2022
Outstanding! I didn't even realize I had lost my item by got an email inviting me to pick it up or have it sent to me. Nice work! The only thing better would have been to call me using my registered contact phone number from that flight.
-Adam B.
A passenger of United Airlines - 3/8/2022
My precious 5 year old daughter left her backpack with her favorites lovies that are as old as she is on the shuttle bus to the parking garage at the old airport after a long day of travel, so I immediately submitted a claim report with the NOLA airport. They got back to me within a day to let me know they had it and where to pick it up. Seeing her face when she realized she left them was gut wrenching to say they least and being essentially irreplaceable makes it even worse as a mom. I just picked up her bag from the lost and found and they were awesome! Thank you for your thoughtfulness and kindness in getting my baby’s bag and lovies back to her. I could never repay you!!
-Mary Claire T.
A passenger of Louis Armstrong New Orleans International Airport - 3/8/2022
Appreciate the smooth, efficient service, from the web based pages, emails and personal phone call from the AA rep.
-lawrence S.
A passenger of American Airlines - 3/8/2022
Thanks for your help..Good bless all You.
-Francisco De Los S.
A passenger of United Airlines - 3/8/2022
Lost Item have been received. Thank you very much for your great work!
-Dawei H.
A passenger of Air Canada - 3/8/2022
Dear MTA staff and Mr Aiman Moustafa, It was my pleasure to receive such a surprise with the return of not one item but a whole purse full of items! I am impressed with the efficiency and speed w which it was followed up. I asked about who found it so I could thank them but I’m pretty sure that it was an MTA worker or transit police person who spotted it on the bench at Columbus Circle where I think I absentmindedly left it. In the past 2 years, I have met several helpful, friendly and supportive Transit personnel at my local station at 116th and Bway/ Columbia University. It makes all the difference to a daily long haul commuter like me. All the best to all of you. Julie M
-Julie M.
A passenger of MTA NYCT Lost and Found - 3/7/2022
Was very please and surprised my wallet was found and was easy to pick up
-Citlaly
A passenger of MTA NYCT Lost and Found - 3/7/2022
Reed at the customer service counter was fantastic!!!
-Suzanne B.
A passenger of Southwest Florida International Airport - 3/7/2022
So grateful for a professional, caring staff! Security department was amazing!! Gets a gold star in my book. Many thanks to the housekeeping staff who turned in my left-behind items. Could not be happier!!!
-Debbie S.
A guest of Hilton Grand Vacations Club The Elara - 3/7/2022
Excellent service.
-Isabel C M.
A guest of Westin Irving Convention Center in Las Colinas - 3/7/2022
Khalid was a pleasure to deal with regarding my lost and found claim. He was personable and accommodating, and really relieved a lot of stress I was having
-James F.
A passenger of Air Canada - 3/7/2022
Easy and pleasant CS security
-James V.
A guest of Venetian Resort and Expo Lost and Found - 3/7/2022
Everyone was pleasant and efficient especially Naemm (incorrect spelling I’m sure)Thank you
-Bill L.
A passenger of Air Canada - 3/6/2022
You made my day! My week!! My whole vacation.!!! Thank you for finding my iPad and arranging to send it to me. It has a lot of irretrievable medical information on my precarious health and you saved me a lot of hassle. The man I spoke to was pleasant, professionaland helpful. I think only Aor Canada would do this.
-Leslie B.
A passenger of Air Canada - 3/6/2022
Thank you for securing and returning a lost item. Tammy in Tampa International lost and found was a pleasure to work with locating my item. Her above and beyond and customer service was excellent and appreciated. Thank you Tammy.
-Lisa A.
A passenger of Tampa International Airport - 3/6/2022
Thanks so much in your work of identifying me as the owner of the Kindle Reader. I appreciate your, diligence, honesty and kindness! Yeah to AA!
-Edward M.
A passenger of American Airlines - 3/6/2022
I did not expect to get it back and was pleased with the communication and delivery!
-David E F.
A passenger of Charlotte Douglas International Airport - 3/6/2022
Recovery and notification service is superb! I left an item at the economy parking train station before a flight. I filed a claim online and before my flight depart TPA, i received notification that it had been found. The pickup process at the Airport police station was secure and quick.
-Antwan K.
A passenger of Tampa International Airport - 3/6/2022
Very good and easy to use online system.Very slow on the shipping. Reported item lost and arranged for shipping on Wednesday March 2nd, not shipped until Sunday March 6th. Why the 4 day delay on shipping?
-Galen P.
A passenger of Air Canada - 3/6/2022
Just a wonderful experience with this service. I knew I left my iPad on the plane. Within 18 hours of submitting the claim, a United agent called me and had it shipped back to me.
-Robert M.
A passenger of United Airlines - 3/5/2022
The website and interaction with the team were first rate. Easy to understand and use the website. I was thrilled that you found my property and were able to send back to me. Now it is in the hands of FedEx! Thank again
-Cameron G.
A guest of Venetian Resort and Expo Lost and Found - 3/5/2022
Thank you so much for finding my CPAP machine!!
-Jeffrey S.
A passenger of United Airlines - 3/5/2022
thank you for your kindness. i really appreciate it. i hope i will receive it soon.
-caritina olmos V.
A passenger of United Airlines - 3/5/2022
Quick service! Very polite!
-S W.
A passenger of Southwest Florida International Airport - 3/5/2022
Diane was very helpful in allowing me to quickly recover my iPad!
-Chris C.
A passenger of Southwest Florida International Airport - 3/4/2022
Thank you so much for your prompt response!!!!
-Elena O.
A passenger of American Airlines - 3/4/2022
Anna was terrific in helping get our item headed back to us!!
-Mark N.
A passenger of United Airlines - 3/3/2022
Thank you so much for finding my phone. I assume it was one of your staff that found it and turned it in. I really appreciate the person that found it and turned it in. I would thank them from the bottom of my heart if I knew who they were. Thank you.
-Darlene C W.
A guest of Seminole Hard Rock Tampa - 3/3/2022
Easy to use and very helpful, had no trouble going through to get my wallet shipped back.
-Pierson D.
A guest of Universal Orlando Resort - 3/2/2022
Never thought I would get my phone back.Superior service, thank you!!
-Alicia G.
A guest of Harrahs Cherokee Resort - 3/2/2022
Unbelievably amazing. painless
-mike L.
A passenger of Tampa International Airport - 3/2/2022
Thank You!!! 100 times over. Please if you know who personally returned it I would love to thank them
-Jodi S.
A passenger of Amtrak - 3/2/2022
Thank you so much! I really appreciate it! Keep up the good works.
-Zenaida F.
A passenger of MTA NYCT Lost and Found - 3/1/2022
Thank you so very much for your help and expedience! Ricardo, thank you!
-Janet F.
A guest of Conrad Ft Lauderdale - 3/1/2022
Thank you so much!! Oh God bless you and God bless Anna Wilson from Terminal 3 for helping me get my phone back. YOU ARE ALL THE BEST.
-Thomas O.
A passenger of American Airlines - 3/1/2022
Received my Kindle back today. Thanks so much!! Great customer service!
-Colleen C.
A guest of Woolley's Classic Suites - 2/28/2022
Thank you!!!! Y'all went above and beyond
-Leslie
A guest of Liberty Place by Hilton Club - 2/28/2022
I am 90 years and make mistakes,lots of them. If my item gets here? I think you did a dandy job.
-RW M.
A passenger of Air Canada - 2/28/2022
Quick, efficient and courteous. I didn’t think I would get my lost items back and within 36 hours I received a call saying my items had been turned in. Thank you
-Darrell M.
A passenger of Tampa International Airport - 2/27/2022
I was really impressed at the follow through and assistance given the piece that was lost. The lost and found team was fantastic!
-Richard S.
A passenger of Amtrak - 2/26/2022
Thank so very much .u guys r awesome.
-Jamie G.
A guest of Seminole Hard Rock Tampa - 2/26/2022
Super help. Thank you so much for the quick response and assitance. As much as I appreciated working together, I hope we never have to work together again. ;-)
-Tim D.
A passenger of Air Canada - 2/26/2022
Thank you sooo much for finding my ID :) best service ever!!
-Taylor S.
A guest of Venetian Resort and Expo Lost and Found - 2/26/2022
Received . Thank you
-Jean H.
A passenger of United Airlines - 2/26/2022
I was very impressed. Everything was swift and professional.
-vicki P.
A passenger of United Airlines - 2/25/2022
Thank you, Thank you! My luggage arrived today. I appreciate your hard working staff. It's like Christmas.I also appreciate your updates on trying to find my luggage. I Love American Airlines. The staff on the plane were awesome, too. Again, Thank you and Merry Christmas! :)
-Sandy P.
A passenger of American Airlines - 2/25/2022
Thank you we received the glasses and we appreciate it
-Joseph P.
A guest of Universal Orlando Resort - 2/25/2022
I just received my ring in the mail today. THANK YOU SO MUCH! I can't begin to express how happy and grateful I am to be reunited with my ring. It's a miracle, really! God bless every angel whose hands my ring has passed through to be reunited with me. From the person who found it to the mailman who put it im my mailbox and everyone in between. It's a family heirloom with so much sentimental value. I was devastated when I realized I had forgotten it at the airport. I am so happy and grateful for all the honest people who took the time and trouble to send it back to me. Thank you so very much and I hope the goodness comes back to you all tenfold. God bless you all. Thank you!!
-Patricia G.
A passenger of United Airlines - 2/25/2022
Thanks so much for getting my wife's phone back to us!
-Robert R M.
A passenger of Tampa International Airport - 2/24/2022
Excellent service. Thank you MTA.
-Beverly B.
A passenger of MTA NYCT Lost and Found - 2/24/2022
I left my apple watch throughout the madness of sleeping in past check out time. I called the operator who put me in touch with an extremely patient and helpful woman Ms Eve. She kept me on the phone as she searched instead of the dreaded "i'll look and call you back". After she took down my information, it wasnt 5 minutes and she called me back not only once after i missed the call due to poor reception but a second time. She was polite, nice, and helpful throughout the entire process. Called me back to ask for preferred shipping. If i were to ever lose anything again this is how i would want the process to go and who i would like to speak to.
-Frankie H.
A guest of Omni Orlando Resort - 2/24/2022
Very helpful personnel, top notch service thank you.
-Nic N.
A guest of Venetian Resort and Expo Lost and Found - 2/24/2022
The process was far easier and more efficient than I ever expected it would be. The staff was responsive and helpful. I never in a million years thought I’d get my item back, and yet, in a day and a half, it was back in my possession. Thank you!!
-Jim B.
A passenger of United Airlines - 2/24/2022
I greatly appreciate all the help that I received in locating my lost bag. A big thank you to the officer that found it and returned it
-Jason K.
A passenger of Austin-Bergstrom International Airport - 2/24/2022
Thank you so much for finding my laptop. Your service was fast and efficient. Communication was also effective.
-Synthia Parveen M.
A passenger of Tampa International Airport - 2/23/2022
You made me soooo happy!! Thank you, thank you!! My favorite coat will be back!!
-Anne P.
A passenger of Southwest Florida International Airport - 2/23/2022
So happy and relieved, you really have a slick system for handling lost items. Thank you!
-robin
A passenger of Tampa International Airport - 2/22/2022
GREAT. Thanks
-John K.
A passenger of American Airlines - 2/22/2022
Great job, thank you so much for find and save my lost things im gratefull with you
-Christian Camilo Sánchez T.
A passenger of MTA NYCT Lost and Found - 2/22/2022
I just got my wallet back. Thank you for finding it and sending it back. FYI. 2 different staff members of American Airlines verified
-Tyler J.
A passenger of American Airlines - 2/22/2022
Excellent service! Thank you so much for the fast attentive turn around of my lost items!
-Kelly H.
A guest of Omni Charlotte Hotel - 2/21/2022
Thank you so much!
-Chari F.
A passenger of United Airlines - 2/21/2022
This service was " excellent, responsive
-Llewellyn J L.
A passenger of American Airlines - 2/21/2022
Thank you for finding my license so fast. It has been a pleasant experience.
-Elizabeth G.
A passenger of American Airlines - 2/21/2022
Wonderful! Thank you
-Whitney S.
A guest of Venetian Resort and Expo Lost and Found - 2/21/2022
very good service Thank you very much
-Varuzhan
A guest of Venetian Resort and Expo Lost and Found - 2/20/2022
it was a great service The person that let me know my item was there did a great job I received it 2days early awesome job
-Robert Cancel J.
A passenger of United Airlines - 2/20/2022
Thank you so much for the quick response to my request. I received my item in the same week I returned home. Everyone was very polite and I can't thank you enough!!!
-Deb T.
A guest of Hilton Grand Vacations at Seaworld - 2/20/2022
Thank you for all the help. We are very relieved and happy to have our lost item back :)
-John/Andra O.
A passenger of Tampa International Airport - 2/19/2022
I am grateful to everyone who tracked down my passport! Are you able to provide details? Did TSA find it? Someone on my plane?Thanks for everything!Matthew G.
-Matthew G.
A passenger of American Airlines - 2/19/2022
Thank you for finding and returning my necklace.
-Sonya C.
A guest of Embassy Suites by Hilton Nashville South Cool Springs - 2/18/2022
They were very prompt in getting back to me About my lost item.
-Regina M.
A passenger of Punta Gorda Airport (NOT TSA OR AIRLINE - Terminal and Parking Lot Areas Only) - 2/18/2022
Train 141 from Hartford to Philly, I left my iPad on the train in Philly. An employee in lost and found department, GHISLAIN Daniel, assisted me in finding the iPad in Washington DC. Please praise and extend my sincere gratitude, but once again. She went above and beyond and because of her actions, I will continue to ride Amtrak trains, thank you!
-Carol G.
A passenger of Amtrak - 2/18/2022
You guys were amazing. Iur entire stay was glorious and your staff handled the lost key episode light rockstars!!Rockstar!!! Thanks again for a time to remember
-Shane C J.
A guest of Venetian Resort and Expo Lost and Found - 2/18/2022
Fabulous news I get my vest I left returned to me. Such great service!! Thank you!
-Abigail T.
A passenger of United Airlines - 2/18/2022
Thank you so much I received my hearing aids !! You people aré Awsome
-Norma B.
A passenger of Royal Caribbean International - 2/17/2022
Thank you so much for finding and sending my charger. Wonderful service!
-Deb T.
A guest of Hilton Grand Vacations at Seaworld - 2/17/2022
Thank you so much !!! I received my hearing aids
-Norma A B.
A passenger of Royal Caribbean International - 2/17/2022
Thank you for a wonderful effective service to the people served by the Tampa airport .
-cynthia B.
A passenger of Tampa International Airport - 2/16/2022
I was extremely pleased with the entire Lost and Found process. Moreover, all items lost were recovered intact. Thank you.
-Robert L.
A passenger of MTA NYCT Lost and Found - 2/16/2022
Package received. Thanks!!
-Micheal V.
A passenger of United Airlines - 2/15/2022
Thank you for finding my wallet with entire contents inside including over 200.00 in cash. Where did you find it? 21672040.
-Kathryn Marie S.
A passenger of Sun Country Airlines - 2/15/2022
got my wallet back in a very timely manner everything was in there wonderful thank you
-LISSA J.
A guest of Great Wolf Lodge Grapevine TX - 2/15/2022
Nice, thank you
-Stanley S.
A guest of Seminole Hard Rock Tampa - 2/15/2022
I cannot even begin to thank you for locating my laptop And doing such an amazing job! This was such a big relief I was a bit woozy being that it was an overnight flight! I have never left something like this on a plane before! Thank you so much you guys are amazing!Eugenia
-Eugenia A E.
A passenger of United Airlines - 2/14/2022
I received the ring with good condition ! Thank you!
-Lien L.
A guest of Venetian Resort and Expo Lost and Found - 2/14/2022
Thank you so very much. The process was quick and easy
-Rhonda H.
A guest of Tropicana Atlantic City - 2/14/2022
Thank you so much for having found my passport holder. My case was handled in record time and the follow-up and shipment was impressively quick. I am really grateful and want to thank you for your expedite service. Have a nice week!
-Juan C.
A passenger of United Airlines - 2/14/2022
Thanks so much for returning the items
-Rhonda R E.
A guest of Rangeley Lake Resort - 2/14/2022
I received my glucose monitor. Thank you for your help in getting it back to me.
-Barbara D.
A passenger of Allegiant Travel - 2/14/2022
Thank you very much for your help and honesty! Joe V.
-Joe V.
A passenger of United Airlines - 2/13/2022
Thank you so much for the simple process for returning cash I had left in my hotel room. I truly appreciate the honesty of the employee who turned in my envelope with cash.
-Debbie W.
A guest of Golden Nugget Las Vegas Security L&F - 2/12/2022
You made my husband so happy that you found his glasses and shipped it to him! Thank you!!
-Harriet F.
A passenger of Hawaiian Airlines - 2/12/2022
Very impressed with speed thank you!!!!!!
-jamie T.
A passenger of American Airlines - 2/12/2022
Tracy was an incredibly help. Her thoughtful, compassionate approach made this ver easy. Thank you!
-Ian C.
A passenger of Air Canada - 2/11/2022
Thank you so much!! It was so easy to file a lost item report and I got it back in less than 12 hours. So easy and much appreciated.
-Rachael M.
A passenger of American Airlines - 2/11/2022
Dianne (RSW) was very courteous and helpful in retrieving garment bag.
-Carlos A. F.
A passenger of Southwest Florida International Airport - 2/10/2022
Thank you for finding my lost coat! It's great to know that our MSY is a friendly place.
-David D.
A passenger of Louis Armstrong New Orleans International Airport - 2/9/2022
Lost and FoundAwesome job! Thanks
-Kei S.
A guest of Grand Sierra Resort - 2/8/2022
Best service ever.
-Dov G.
A passenger of American Airlines - 2/8/2022
AmaZing service so helpful
-Peter
A guest of Wynn Las Vegas - 2/7/2022
Thank you
-Linda K.
A guest of Seminole Hard Rock Tampa - 2/7/2022
Wow I am truly shocked and grateful my items we submitted to the lost and found. I thought that I would never see again. They system was easy to submit a lost item. I wish I could thank the person that found my item ! This city still has great people !!!! Thank you mta
-Hilda A.
A passenger of MTA NYCT Lost and Found - 2/7/2022
I appreciate the courtesy and professionalism of the Lost and Found Crew; true to the Hilton brand. Thank you for looking out for your guests.
-Arnold B.
A guest of Hilton Anaheim - 2/7/2022
Thank you TPA International Airport Lost and Found for my speedy recovery -)
-Carlos F.
A passenger of Tampa International Airport - 2/6/2022
I lost my backpack, filed a claim and got a notification almost immediately that it was found. Returned to the airport and to the lost and found. Item was returned quick and easy. Very organized service. 5 stars!
-Donald Michael R.
A passenger of Tampa International Airport - 2/6/2022
Thank you very much
-Diane G W.
A passenger of VMD Kansas City MCI - 2/6/2022
Thank you so much for helping me get my toiletry and make up bag that I mistakenly left behind. I’m really impressed by this service and the promptness of your help. I’ll be sure to leave a good review for MGM Grand online as well. Thank you again
-Amy S.
A guest of MGM Grand - 2/5/2022
Just wonderful
-Linda H.
A guest of Daytona Beach Regency | Diamond Resorts - 2/5/2022
Ines in lost and found was wonderful. She went above and beyond to help us!! Also Hector Cortes from the airline was very kind and contacted us about our items. Thank you.
-Susan T.
A passenger of American Airlines - 2/5/2022
I was so excited to receive my headphones. Just imagining how many people had to get involved in making this happened. I'd like to extend the most gratitude for everyone through this process. This word is a better place because of people like you. Thank you, United!
-Oksana W.
A passenger of United Airlines - 2/5/2022
Thank you for finding my wallet. I appreciate the professionalism shown by your staff in the Miami lost and found.
-Robert K.
A passenger of American Airlines - 2/4/2022
I don't even know how to express my gratitude in a survey. I have never lost a wallet in my life , I never thought I would see that money again . And time off from work to redo license and cancel all credit cards . I am in total awe that officer Sanchez returned my wallet untouched and Mike at lost and found was incredibly helpful and made the experience more pleasurable than it was. And again for officer Sanchez to return it with cash ,license and everything untouched? He/she is an angel that I would like to thank and show my gratitude for his /her honesty
-Walter S.
A passenger of Tampa International Airport - 2/4/2022
Everyone was super nice and super helpful! I thankful for the quick responses and professionalism!
-Destiny T.
A passenger of Tampa International Airport - 2/4/2022
I just wanted to thank everyone at the Tahiti Village as they were so very kind about returning my lost item.
-Barbara G.
A guest of Tahiti Village - 2/4/2022
Excelente!! Great job
-JOSE F.
A passenger of American Airlines - 2/4/2022
Thanks for returning all of my items. They just arrived- safe and sound.
-Donna D.
A guest of InterContinental Miami - Loss Prevention - 2/3/2022
Thank you so much. Have a bless day.
-Maria G.
A guest of Grandview at Las Vegas - 2/3/2022
Thank you so much!
-Maki C.
A passenger of American Airlines - 2/3/2022
Thank you very much. I received.
-Naheed S.
A passenger of Charlotte Douglas International Airport - 2/3/2022
best experience ever you guys are so kind Thank you thank you
-YOEL F.
A passenger of Tampa International Airport - 2/2/2022
Thanks so much for your prompt attention to my claim! I received my list item in 2 days!! Awesome response!!
-Debora P.
A passenger of Tampa International Airport - 2/2/2022
Very good service at Miami lost and found service point! Thanks for the two ladies 1st of February evening time. Professional and well organized :)
-Jussi K.
A passenger of American Airlines - 2/2/2022
Wonderful friendly service
-Lynne W.
A passenger of Southwest Florida International Airport - 2/1/2022
Everyone at the Hilton was awesome. The guys in Security were extremely helpful and responsive. Just have one concern. Why is it that my glasses and keys have still not been delivered? The label for USPS was made on 1/26. Can you let me know whe. I can expect o receive them please? Thank you. Earle
-Earle L.
A guest of New York Hilton Midtown - 2/1/2022
Thank you for finding my flannel. With this there should have also been a blue button down cotton sweater, hopefully you found that also!
-Jesse E.
A guest of Downtown Grand Las Vegas - 2/1/2022
Katie, The lady I talked with, was very helpful and kind. I really appreciated that.
-Judy C.
A passenger of Punta Gorda Airport (NOT TSA OR AIRLINE - Terminal and Parking Lot Areas Only) - 2/1/2022
Very quick response to our claim in a personal and friendly manner. Successful outcome. Thank you.
-June C.
A passenger of Southwest Florida International Airport - 2/1/2022
thanks tons. great experience
-Tim O.
A passenger of American Airlines - 2/1/2022
Friendly and helpful staff. Got my driver’s license back pretty quickly via USPS.
-Barbara B.
A passenger of Tampa International Airport - 2/1/2022
Great service, thank you
-Ivan H.
A passenger of United Airlines - 2/1/2022
Thank you for your very prompt and professional handling of my lost item. This is one more example of how amazing and wonderful the Aria is, and contributes to our loyalty to the hotel over many years. THANK YOU!!
-Warren Burton R.
A guest of Aria Resort and Casino/Vdara Hotel and Spa - 1/31/2022
Great services at your lost and found office.Prompt, caring, accessible to meet travelers needs.Thank you so much for your support.Radhames Mercedes
-Irma M.
A passenger of American Airlines - 1/31/2022
Thanks, your service was great!!!
-Glenn M.
A guest of Seminole Hard Rock Tampa - 1/30/2022
Hi Kristen,Thank you so much for caring enough to check for the gold earring I lost! I was Delighted when I received a phone call from you telling me that Mellie turned it in after cleaning our room. Special Thanks and a big heartfelt hug to her!!! I wanted to let you know that I found my black knit scull cap here at home, so it was never left behind during our stay at Fireside Inn...my mistake, sorry. Your staff was very pleasant and helpful during our 3 day stay in your hotel. Thank you So Much for Everything!!! ;Sincerely, Carolyn
-Carolyn Dolin P.
A guest of Fireside Inn - 1/29/2022
I appreciate the help
-George G.
A passenger of United Airlines - 1/28/2022
Very helpful staff.. thank you!
-Yaron L.
A passenger of United Airlines - 1/28/2022
Greetings this is Marcia Minor and I just had to stop and Say THANK YOU to Cassandra at the 704 ph
-marcia M.
A passenger of American Airlines - 1/27/2022
Thank you so much. You were very professional and timely. I appreciate all your help. Great job!
-Mark R.
A passenger of Tampa International Airport - 1/27/2022
Neda was very helpful at the American Airlines lost and found. Thank you.
-Temil M.
A passenger of American Airlines - 1/27/2022
The individuals who received my item and contacted me were phenomenal. They were efficient, professional and extremely helpful. Thank you.
-Yasmin B.
A passenger of Amtrak - 1/26/2022
Excellent service. Thank you very much for helping me recover my lost item.
-Julian A.
A passenger of American Airlines - 1/26/2022
Great experience and customer service thanks for helping
-Clint H.
A guest of Kalahari Resorts - 1/26/2022
Great job thanks so much.
-Derek L.
A passenger of American Airlines - 1/26/2022
I was stunned and thrilled to get word that my left-behind Kindle is being returned to me. Thank you so much!
-Carol W.
A passenger of American Airlines - 1/25/2022
THANK YOU so much for finding and shipping my documents. I am so appreciative of your service!
-Maria Andrea P.
A passenger of American Airlines - 1/25/2022
Thank you in advance for your prompt assistance with our misshape, looking forward to our next vacation in Vegas
-pauline W.
A guest of Rio All Suite Hotel and Casino - 1/25/2022
My sincerest thanks for finding my tablet.
-Helen C.
A passenger of Charlotte Douglas International Airport - 1/25/2022
It was a great experience, thank you for getting it back to me so soon
-Brendalee L.
A passenger of American Airlines - 1/25/2022
Our item arrived on time!
-Melvin E.
A passenger of Sun Country Airlines - 1/24/2022
Quick service and response …. Thanks for the help!!
-Jorge S.
A guest of Sheraton Vistana Resort Villas - 1/24/2022
Thank you for your fast service in locating my cell phone and giving me the information needed to get it back. I give you folks 3 stars for your expediate service. Again, Thank you...Don I.
-Don I.
A passenger of Charlotte Douglas International Airport - 1/24/2022
I am so impressed with your response to our lost eReader. I never thought we'd see it again - what a great system to report and return items left on the plane. Well done and thanks!!
-Gail S K.
A passenger of United Airlines - 1/24/2022
Thank you United for quickly locating and notifying me of my lost laptop. I realized it was missing late on 1/19 and I was notified of the item being found on 1/22/22 at which point they made it very easy to handle shipping to my address. Well Done
-Roy S.
A passenger of United Airlines - 1/23/2022
I very much appreciated the quick feedback i received regarding my lost item. The airline was able to locate it and keep it safe for me until pick up on my returning flight. Thank you so much.
-Jenith R.
A passenger of WestJet - 1/23/2022
So relieved how easy it was to get in touch with the Lost
-Megan R.
A guest of Marriott's Harbour Lake - 1/22/2022
Never thought I would see my iPad again. I am so grateful for your help. The lady who assisted me was phenomenal!
-Susan B.
A passenger of Tampa International Airport - 1/22/2022
Thank you.
-justin R.
A passenger of MTA NYCT Lost and Found - 1/22/2022
Finding my lost item and retrieving it was so much easier Than I thought it was going to be. Everyone was friendly and helpful. Thank you!!!
-Kelli E.
A passenger of United Airlines - 1/22/2022
What a great process you have; very organized. We thought we would never see our kids’ iPad again after we left it at the gate. Thank you so much! :)
-Carl D.
A passenger of Austin-Bergstrom International Airport - 1/22/2022
Thanks! I received my phone.Thanks for your wonderful service!JRomaguera
-josefina R.
A passenger of United Airlines - 1/22/2022
Thank you so much for returning my items we left in our room. So much appreciated!!!
-Janine Z.
A guest of Holiday Inn Express & Suites Medford - 1/22/2022
To thank the lost
-Alejandro De La V.
A guest of Paris Las Vegas - 1/21/2022
Nice service. Please explain to people on front desk. They seemed unaware. Also be nice to have a cheaper slower shipping option
-Todd B.
A guest of Ocean Oak Resort - 1/21/2022
Thank you very much this was such an amazing process for something I never thought I’d see again.
-Danielle
A passenger of MTA NYCT Lost and Found - 1/20/2022
I never thought to get my watch back; It is not very expensive, but it is a great souvenir; I am Colombian and I live in Colombia; great service you have; God bless the United States of America.
-German B.
A passenger of Tampa International Airport - 1/20/2022
Thank you very much for your efficiency and hardworking. I really appreciate it
-Margret C.
A passenger of United Airlines - 1/20/2022
I appreciate the team not giving up on this!
-Duane H.
A passenger of American Airlines - 1/19/2022
THANK YOU so much for returning to me what I've lost in the airplane. You are so AMAZING!!!
-Nelly A.
A passenger of United Airlines - 1/19/2022
Thank you very much Carnival for everything you do!!! before, during the cruise and even after! You are the best! The Best Wishes to the Best Customer Service Team!
-Svetlana M.
A passenger of Carnival Cruise Line - 1/19/2022
Thrilled with the RSW lost and found !! Thank you for returning my glasses so promptly!
-Jennifer Ringo C.
A passenger of Southwest Florida International Airport - 1/19/2022
Fantastic!!!! I left my favorite jacket at Beaches in Concourse B. The HMS Manager made a special trip and found it!!! Thank you all at RSW. And Reid in ther lost and found office as well. I am so happy!!!! Thank you again. Peter
-Peter H.
A passenger of Southwest Florida International Airport - 1/18/2022
Wry simple process. I was answered the next morning. Easy pick up! You were wonderful! Thank you very much!!!!
-Linda B.
A passenger of Tampa International Airport - 1/16/2022
Superior service. The online process and communication was great. Item returned in less than 24 hours after submitting report. I’m impressed and completely relieved.
-Ann M P.
A passenger of Tampa International Airport - 1/16/2022
Very prompt and very courteous. I had left my iPad behind traveling and Lost and Found made it very easy for me to retrieve it, Thank you so much!
-Thomas C W.
A passenger of Tampa International Airport - 1/15/2022
Great job on finding my item and shipping to me. The time frame everything was done in is commendable!! Thank you
-Bhavesh P.
A passenger of United Airlines - 1/15/2022
The lady at Lost and Found at RSW yesterday was wonderful! Very kind and helpful and I got my coat back!
-Sue C.
A passenger of Southwest Florida International Airport - 1/15/2022
Great communication. I appreciate your prompt answer about my wallet I have lost. Awesome job.
-Mohamed F.
A passenger of Tampa International Airport - 1/14/2022
Worked like a charm. Lost item was returned about 4 weeks later. Thank you.
-Ray B.
A passenger of Carnival Cruise Line - 1/14/2022
THANK YOU....excellent service
-Mike T.
A passenger of American Airlines - 1/14/2022
The woman I spoke to was so friendly and helpful. I only hope thst everyone there can be as courteous as she was.
-Chance A.
A passenger of United Airlines - 1/14/2022
I am so impressed with this resort. Not only was it a fabulous resort in terms of staff, facilities, and amenities, not to mention cleanliness, but my puffer coat that I forgot was returned to me. That has never happened to me before. Thank you so much for finding it and returning it. I really appreciate it!
-Kady H.
A guest of Holiday Inn Club Vacations South Beach Resort - 1/14/2022
Aloha,Thank you so much for finding and returning my iPod! I appreciate the outstanding United service. Mahalo!!
-Nina B.
A passenger of United Airlines - 1/13/2022
Thanks for finding my Wallet ! Is there anyway someone could let me know where you found it ?
-Jeffrey R.
A passenger of American Airlines - 1/13/2022
Received items! thank You!
-Frances C.
A guest of Agua Caliente Casino Resort Spa - 1/13/2022
Excellent service from United Lost and Found. They tried to contact me several times and when I provided the necessary information they were prompt with arranging for my lost article to be shipped back. The cost was reasonable.
-Robert J. W.
A passenger of United Airlines - 1/12/2022
Thanks for quick service
-Richard D.
A passenger of WestJet - 1/12/2022
THANK YOU SO MUCH. I CAN'T THANK YOU ENOUGH!!!
-Damien G.
A passenger of American Airlines - 1/12/2022
Received garments great condition n thank You very much great Service
-Frances C.
A guest of Agua Caliente Casino Resort Spa - 1/12/2022
Very happy with the fast service.
-Sherry L.
A passenger of Southwest Florida International Airport - 1/11/2022
Excellent services from AA lost
-Andrey S.
A passenger of American Airlines - 1/11/2022
Packaging was great!! Thank You!
-James
A guest of Excalibur Hotel and Casino - 1/10/2022
Ennyae was outstanding. Find I all of my things 7 items and helping me find the correct AA site that did not charge for finding lost items! She deserves a raise!!!
-Sheryl G.
A passenger of American Airlines - 1/10/2022
Thank you WestJet employee Laura for going above and beyond on Christmas Day to personally bring my iPad to lost and found and provide me with the phone number to call to recover my lost item.
-Jody L.
A passenger of WestJet - 1/8/2022
Very impressed with updates and communication provided. Happy you found the item I left on the plane. Great service! 10 out of 10
-Shawn S.
A passenger of United Airlines - 1/8/2022
I received my iPad today. Thanks
-Linda M.
A guest of Harrahs Cherokee Resort - 1/7/2022
Very grateful to American Airlines for taking the time to contacting me about my list item.
-WILMA A.
A passenger of American Airlines - 1/7/2022
Thank you so much for the time
-Pat B.
A guest of Westin Atlanta Perimeter North - 1/7/2022
My item has been delivered to my address.Thank you so much for all your effort.If possible I would like to know where it was found/
-Javid S.
A passenger of American Airlines - 1/7/2022
Excellent service. Great outcome. Efficient and quick. User-friendly. Thank you!
-John C.
A passenger of American Airlines - 1/6/2022
Prompt response and airport staff turned iPad into lost and found, thank you so much
-Ellen S.
A passenger of Southwest Florida International Airport - 1/6/2022
Lost report ID 21367560I received my lost item today
-Sheila C.
A passenger of United Airlines - 1/6/2022
Thank you so much for your service on finding the phone.
-Shanmuganathan S.
A passenger of MTA NYCT Lost and Found - 1/6/2022
Impressive and efficient process! Our lost item was irreplaceable, so to know it's been found so quickly and on our way back to us is a huge blessing. Thank you!
-Eric M.
A passenger of Royal Caribbean International - 1/6/2022
Great and helpful service
-Kyle C W.
A guest of Okemo Mountain Resort - 1/5/2022
This was incredible!!! So happy, this gives me faith in humanity again :)
-Louise S.
A passenger of United Airlines - 1/5/2022
Delighted that someone in the crew was able to find my cell phone and forward to Lost
-Walter D.
A passenger of American Airlines - 1/5/2022
I would like to recognize Tammy on her professionalism and understanding on working with me on getting my cell phone back to me. She was wonderful to work with and should be highly commended for such a fantastic attitude!!!Mark Mc.
-Mark M.
A passenger of Tampa International Airport - 1/5/2022
The man who helped me at the lost and found in Penn Station was Very Courteous and Professional, I am very happy you have employees like him! Keep hiring people like this, he is a credit to the MTA.
-michael D.
A passenger of MTA NYCT Lost and Found - 1/5/2022
Thank you SO MUCH for returning my kindle to me! I didn't think I would see it again, and I was impressed that not only was it found but returned with great packaging to protect it. Thanks again, Nancy
-Nancy M.
A passenger of American Airlines - 1/5/2022
I received my package thank you!
-Donna L.
A guest of Ocean Enclave by Hilton Grand Vacations - 1/5/2022
my stay at your Lodge was great, the quality of servise awesome, the pool area clean the staff service at the pool made you feel safe, the room clean, it was a joy Mahalo
-Tau
A guest of Great Wolf Lodge Kansas City KS - 1/5/2022
Great service, it took less than two hours to receive an email confirming the object was found.
-Fernando R.
A passenger of American Airlines - 1/5/2022
Very Good service .Thanks
-Mayda G.
A passenger of Tampa International Airport - 1/5/2022
Thanks!!
-Thomas G.
A passenger of United Airlines - 1/4/2022
Thanks for finding my wedding ring it means a lot to me ….25 years of marriage
-Robert M T.
A guest of Embarc Sandestin - 1/4/2022
I didn’t think the MTA would assist me in locating my granddaughter‘s cell phone. However, I am pleased to say that the telephone recovered and the system did work. Thank you all very, very much.
-Sharon L.
A passenger of MTA NYCT Lost and Found - 1/4/2022
Great effort by MikeCouldn’t have been more helpful
-Jeffrey S. K.
A passenger of American Airlines - 1/4/2022
Thank you very much for finding and returning my lost eyeglasses in a very impressive manner (found 12/29 - received in Maui 1/3 ). Also , I’d like to thank you for the treatment I received during my recent stay ( 12/14 - 12/21 ) . All Golden Nugget employees and representatives that I encountered dealt with me in a friendly , courteous , professional and helpful approach . I appreciate this and am looking forward to a future visit . Mahalo and aloha , Jim
-James D.
A guest of Golden Nugget Las Vegas Security L&F - 1/4/2022
Thank you so very much for the return of my watch!
-Sherry O.
A passenger of American Airlines - 1/3/2022
Thank you so much for your incredible customer service!! I am so happy to get my belongings back.
-Tracy K.
A passenger of Amtrak - 1/3/2022
Thank you very much for my wallet and my documents
-Nancy C.
A passenger of MTA NYCT Lost and Found - 1/3/2022
Thank you Virgin Hotels for helping me find my lost item. Thank you Chargerback for making its return easy.
-Pamela R.
A guest of Virgin Hotel Las Vegas - 1/3/2022
The lost and found process was very efficient. Thanks.
-Anand L.
A guest of Emerald Isle Realty - 1/3/2022
Thank you so much Jane!!
-Ivelisse C.
A guest of Aria Resort and Casino/Vdara Hotel and Spa - 1/2/2022
Thank you for finding an sending me my iPad that I lost at airport
-Cheris P.
A passenger of United Airlines - 1/2/2022
I am so pleased that my husband’s belt was found and I was able to get it back for him. It says a lot of this Hotel. Thank you
-Hilda A.
A guest of Hilton Palacio del Rio - 1/2/2022
Thank you so much for such a quick and efficient process! We had very little hope of recovering this item. Very appreciative!
-Stephanie K.
A guest of Kings Dominion - 1/2/2022
Tank you for you excellent service
-Ramona J.
A passenger of American Airlines - 1/1/2022
Thank you everyone for finding/returning my husbands phone. We still cannot believe it!
-Donna C.
A guest of Kings Island - 12/31/2021
Thank you! I received the package today. I am so happy you found my jacket and blouse and mailed them to me. Great Grand Canyon service! Thanks, Sherry Mathieu
-Sherry M.
A guest of Grand Canyon National Park Lodges - 12/31/2021
Thanks for your help in getting my luggage back to me. Good jobs, Guys!
-Marlene T.
A passenger of United Airlines - 12/31/2021
Thank you for a perfect shipment of my goods!
-Suzi S.
A guest of Legacy Vacation Resort - Indian Shores - 12/30/2021
Thank you so much for returning my phone. It arrived in great shape well package.
-Miran N.
A passenger of United Airlines - 12/30/2021
i
-Marie-Michelle B.
A passenger of Air Canada - 12/30/2021
They were amazing finding and getting my iPad back to me
-STEPHEN G.
A passenger of United Airlines - 12/30/2021
Great service
-Naomi L.
A passenger of American Airlines - 12/30/2021
Perfect thank you!
-Sandy D.
A passenger of Southwest Florida International Airport - 12/29/2021
Omg! I can’t believe my jacket was held at the airport….Diane was my contact person. She was wonderful. Called me first thing this morning, left message my jacket was found. Great. Thank you so much
-Sandra B.
A passenger of Southwest Florida International Airport - 12/29/2021
Everything was so simple to work through and the customer service was amazing!
-Caroline M.
A guest of Dollywood - 12/29/2021
Very good service
-Leonora C.
A passenger of Southwest Florida International Airport - 12/29/2021
I would like to give a huge thanks to Asia in baggage who went above and beyond to get my computer back to me ! Please give that girl a raise !!
-Maresa J R.
A passenger of United Airlines - 12/29/2021
The lost and found workers were so nice and helpful. They found my daughters blanket And contacted me right away. Diane saved the day. Thank you so much.
-Nichole
A passenger of Southwest Florida International Airport - 12/29/2021
Thank you United for great service and a quick response in finding my lost item!
-Derek H.
A passenger of United Airlines - 12/29/2021
Thank u so much. Just got delivery. Great job. Happy new year. Lisa
-Lisa L.
A guest of Hilton Santa Barbara Beachfront Resort - 12/28/2021
thank you for searching and finding my Apple Watch! Much appreciated!! BTW, great work on automating your lost and found... seems like a breeze to me!
-ARTHUR S.
A guest of Hard Rock Hotel and Casino Lake Tahoe - 12/28/2021
Smooth, seamless operation. Thank you.
-Sandra K.
A passenger of American Airlines - 12/28/2021
Wonderful service never expected to see my Kindle again but it was found within a matter of hours. The cleaning staff deserve the credit. Thank you.
-Euan T.
A passenger of Air Canada - 12/28/2021
Thank you USPS. You are the best
-Lois S.
A guest of Ballys Las Vegas - 12/28/2021
Wonderful service!
-Alexander e H.
A passenger of Charlotte Douglas International Airport - 12/27/2021
You guys rock. thank you do much
-RACHEL O.
A guest of Kalahari Resorts - 12/27/2021
Thanks so much for helping me locate my lost item. Great job!!!
-NOLANDA J H.
A passenger of Tampa International Airport - 12/27/2021
Thanx, received today 30 minute ago. God bless.
-Edgar G.
A passenger of Celebrity Cruises - 12/26/2021
Excellent service Wonderful customer service
-Madeleine K D.
A passenger of Amtrak - 12/26/2021
Excellent service in finding and returning my laptop. Very appreciated.
-Charles G.
A passenger of United Airlines - 12/26/2021
Amazing service. Above and beyond. Helped get our family right back on track and into vacation made.Many thanks from the Jarvises
-Joshua J.
A guest of Great Wolf Resorts Manteca - 12/24/2021
I received my credit card in the mail today that I lost while staying at Big Cedar Lodge two weeks ago. Thank you guys for all you did to locate and return it to me. Excellent Service. MERRY CHRISTMAS!
-Tommy A.
A guest of Big Cedar Lodge LLC - 12/24/2021
Thanks to crowne plaza hotel for there service
-Deshawn N.
A guest of Crowne Plaza Hotel Perimeter at Ravinia - 12/23/2021
Wow! It works! The item was found, reported and picked up in only a few days. Thanks to everyone involved.
-Thomas G.
A passenger of American Airlines - 12/23/2021
I’m so grateful to the employees of the MTA 511, and Lost
-Lorraine J.
A passenger of MTA NYCT Lost and Found - 12/23/2021
I want to thank your staff for finding the clothing that I left in the hotel room! Thank you for your honesty and for your response and help in getting those clothes back to me! Merry Christmas Vonnie
-Vonnie R.
A guest of Loews Minneapolis Hotel - 12/22/2021
Excellent and efficient. And friendly. Many thanks.
-Jennifer H.
A passenger of Tampa International Airport - 12/22/2021
They found it!
-julio H.
A passenger of MTA NYCT Lost and Found - 12/22/2021
Excellent service. Everyone was so helpful and kind! Thank you
-Cathy W.
A guest of Venetian Resort and Expo Lost and Found - 12/22/2021
You gays are amazing ! Thanks so much for the excellent work.!!
-Diego
A passenger of American Airlines - 12/21/2021
I really appreciate this process of getting lost items returned. This made a horrible situation for me so much better. Thank you Rose In the lost and found department, and everyone else who helped facilitate getting my wallet back to me.
-Miaya Z.
A guest of Grand Canyon National Park Lodges - 12/21/2021
This is pretty amazing. I had no hope of getting my Kindle back. I really can't believe you reached out to me. Amazing.
-Sherry E.
A passenger of American Airlines - 12/21/2021
I very pleased with your service, will recommend to family and friends. Thanks
-Mary H.
A passenger of United Airlines - 12/20/2021
Thank you so much. It is extraordinary that my key pouch was recovered and retuned to me intact! Restores my faith in NYC,
-Jo-Una S.
A passenger of MTA NYCT Lost and Found - 12/20/2021
Excellwnt customer service. Thank you so much for reuniting me with my mom's bag! Merry Christmas.
-Joan K.
A passenger of Tampa International Airport - 12/20/2021
This was so efficient and helpful. Everyone was so nice and I retrieved my items quickly. Amazing, thank you so much.
-Alex C.
A passenger of Tampa International Airport - 12/19/2021
I was impressed with the courtesy of the agents that contacted me and the fact that they went to through the process of ensuring my items were truly mine.
-Ann F.
A passenger of Tampa International Airport - 12/19/2021
Very much on point and watchful. I appreciate the quickness that items are turned in and reports addressed
-Glen U.
A guest of Grand Sierra Resort - 12/18/2021
thank you so much for all the help everyone was so helpful
-stephanie M.
A passenger of Tampa International Airport - 12/18/2021
Really appreciate the effort to find my items.Thank You!
-D.J. C.
A passenger of American Airlines - 12/17/2021
Ross and I believe the names man was “John” at 9-10:30PM on Thursday night helped me find my wallet. The whole time they were very helpful and called me right when they found it. I just want to say thank you Venetian hotel and staff for the help. I’m from North Dakota so it would have be a huge headache had I not found my wallet. Thank you guys so much.
-Daniel LeBeau J.
A guest of Venetian Resort and Expo Lost and Found - 12/17/2021
Fantastic service! I never expected to get my item back but next day I was contacted and I just picked it upI’m very grateful Thank you very much.
-Diane W.
A passenger of American Airlines - 12/17/2021
I wanted to say a big thank you for locating my iPad. Have a wonderful upcoming holiday.Sean O'L.
-Sean O.
A passenger of American Airlines - 12/16/2021
Nadine at Shadow Ridge was super helpful and friendly. 10/10 for customer service which is a feat to achieve via text. She is an excellent representative of Marriott
-Celia M.
A guest of Marriott's Shadow Ridge - 12/16/2021
very good service
-florent S.
A passenger of American Airlines - 12/16/2021
Thank you for returning our forgotten items so quickly! We called on Sunday they said they send it Monday and it was here on Tuesday, just like they said. Thank you delta
-Oren P.
A passenger of Charlotte Douglas International Airport - 12/16/2021
I never dreamed I would see this tablet again. Thank you so very much for truly looking!
-Cynthia L.
A passenger of American Airlines - 12/16/2021
Thank you so much
-Erdenebaatar B.
A guest of Wynn Las Vegas - 12/15/2021
Thank you for the efficient process
-Troy
A passenger of Tampa International Airport - 12/15/2021
I spoke to a wonderful United Airlines employee Maury (based out of Miami) and she was so gracious enough to call me about the apple watch I lost on the plane. I was under the impression that I lost the watch at a hotel in Key West. She made my day and the process to get my watch shipped to me was so easy. She is an angel and made me believe that there is good in this world! I hope she and her family have a wonderful holiday!
-Tasfia A.
A passenger of United Airlines - 12/15/2021
All's well that ends well. Thanks!
-George L.
A passenger of WestJet - 12/15/2021
I had about given up hope of ever getting my jacket back. But it was found. Very grateful
-Julie G.
A passenger of Air Canada - 12/15/2021
Thank you for responding to my online report so quickly to let me know that you had my item. I picked it up today. The only issue was when I arrived at the Lost and found window and used the phone on the wall to call
-Judith G.
A passenger of Tampa International Airport - 12/14/2021
Awesome!Prompt!Professional!Mission Accomplished!
-Darren C.
A passenger of United Airlines - 12/14/2021
Awesome!
-Kevin S.
A passenger of American Airlines - 12/14/2021
Great service, super thankful for your team and the great job they did in assisting me with retrieving my phone.
-Tina K.
A guest of Venetian Resort and Expo Lost and Found - 12/14/2021
13 December 2021American Airlines, I am so thankful and grateful that someone found my lost cell phone. The return of my cell phone is a complete surprise to me. I thought it was lost forever, especially the photos of my family and friends. This shows there are more honest and caring people in this world than we believe. They may go unnoticed but do kind things just because it’s the right thing to do. I would like to say special thanks to the honest person who returned lost cell phone. You saved me a lot of headaches with your honesty. My cell phone and I will be reunited very soon. Also, thanks to all the American Airlines staff members who helped with the lost and found process and locating me. Words cannot express how much this means to me. I am more grateful than you'll ever know. Your outstanding customer service, integrity, and act of kindness will never be forgotten.Annette (Tina) B. American Airlines Customer
-Annette (Tina) B.
A passenger of American Airlines - 12/13/2021
Thank You for your services as I was concerned as how I would get my hat back. Thank You Again!
-David M.
A guest of Hilton Grand Vacations Club Las Vegas Boulevard Suites - 12/13/2021
I recieved my cell phone without any difficulty. The actions you took were perfect.
-John A M.
A guest of Caesars Palace Las Vegas - 12/13/2021
Everyone I encountered yesterday at the Austin Bergstrom airport were so helpful. Thank you so much, it made my day to know that kindness is still out there!
-Amy S.
A passenger of Austin-Bergstrom International Airport - 12/12/2021
Very friendly staff very nice hotel. Pleasure to work with. Helpful in this process!
-Wayne S.
A guest of Comfort Inn and Suites - 12/11/2021
I am delighted that you succeeded in recovering my wallet. Thank you!I was not delighted with the third party shipping service you employ whose web site would not allow me to choose economy shipping.
-David F.
A passenger of American Airlines - 12/11/2021
I can’t believe how professional and honest the employees are here . I’m so grateful for was able to retrieve my belongings. So easy . The employees there called me 3,4 times to reassure me of my things
-Yesenia
A guest of Beau Rivage Resort and Casino - 12/10/2021
Outstanding job.Very efficient and Thank you fro finding her item
-Daniel B M.
A passenger of United Airlines - 12/10/2021
Thank you very much for finding my laptop and for sending it back to me promptly. Thank you for a great job!!!
-Michael
A passenger of Charlotte Douglas International Airport - 12/10/2021
Thank you very much. That you are founded.
-Yana N.
A passenger of MTA NYCT Lost and Found - 12/9/2021
Excellent service. I have lost all my ids and cash. And it made it back to me thanks to this service. I am so grateful.
-Sparrowhawk
A passenger of MTA NYCT Lost and Found - 12/9/2021
Thank you for your efforts in finding my I phone.
-Ronald E Hammon S.
A passenger of United Airlines - 12/9/2021
great experience with the lost and found.
-joel S.
A passenger of American Airlines - 12/9/2021
With in an hour of calling the Venetian had not only found my items but had emailed me and already had a tracking number for my items to be shipped to me. I can’t thank you all enough. These items were not valuable in money but irreplaceable in value do to personal attachment.
-Hannah
A guest of Venetian Resort and Expo Lost and Found - 12/8/2021
Easy process. Great communication. Thank you!
-Tina M.
A passenger of American Airlines - 12/8/2021
I am so greatful for Housekeeping turning my ring in ! We will be back. I wear it every single day ! Thankyou so much
-Karen B.
A guest of Courtyard by Marriott Rock Hill - 12/8/2021
Thank you so much to all staff who is working on MTA Buses and Subway.I appreciate you all.I give up at last and didn't expect, they find my staff.It was very important to me, I was really needible keys of my apartment, which I was worrying about. THANK YOU ONES AGAIN TO ALL PEOPLE WHO HELPED ME TO FIND MY BAG. ALLAH BLESS ALL OF YOU.
-Barno J.
A passenger of MTA NYCT Lost and Found - 12/6/2021
I just wanted to let you that concerning case
-Eric M.
A passenger of Royal Caribbean International - 12/6/2021
-Daniel P.
A passenger of American Airlines - 12/6/2021
Thank you to Tammy and anyone else who played a role in finding our daughter’s goalie bag and making sure we got it back! Best wishes -David G.
-David G.
A passenger of Tampa International Airport - 12/5/2021
Thank you so much for finding and returning my Drivers License! You save me a lot of trouble getting a replacement. Also, thanks to the officer who returned my license on a Saturday, even though the office was closed. Saved me a second trip back to the airport.Thanks,Mark
-Mark L.
A passenger of Cincinnati/NKY Int'l Airport (CVG) KCAB - 12/4/2021
Outstanding service - thanks kindly!!
-Scott Rineer MD M.
A passenger of Tampa International Airport - 12/4/2021
I want to thanks so much to Melany for help to found my child Nintendo and help me with process and delivery. She is a very honest person and kind. I so happy be on a hotel that this type of people. Thanks so much to Melany and all hotel staff. Next time I will continue renting this hotel and recommend to others. Thanks thanks Melany
-Allanny
A guest of Flagler Inn - 12/4/2021
I received my chain today (12/3/2021), Thank you Very much for your prompt Service. I appreciate it very much.
-Lilithi A.
A guest of Treasure Island - 12/3/2021
Just want to say thank you so much!!!
-Laurie G.
A passenger of American Airlines - 12/3/2021
Thank you TIA for promptly returning our lost item. Tammy at Lost and Found, who called me was pleasant to deal with and we truly appreciate her calling us within days of our lost report being filed. Thanks again.
-Diane Marie P.
A passenger of Tampa International Airport - 12/3/2021
I want to thank everyone for my Army bag return with everything in it :) and plz tell Tammy TY too.
-Emil Joseph C.
A passenger of Tampa International Airport - 12/3/2021
Everyone was incredibly helpful. I talked with several people and all were so kind! Customer service at its best!!!!
-Brett M.
A passenger of Southwest Florida International Airport - 12/3/2021
We received the item quickly and are so very happy to have it back! Thank you so very much! My son would like to send a thank you card - should we send it to American Airlines Lost and Found Department? We so appreciate their hard work in finding it and would like them to know. Thank you!
-Donna Catherine T.
A passenger of American Airlines - 12/3/2021
This process was so simple and I am incredibly thankful for the safe return of our family iPad. It was not in our budget to replace it had you not provided the ability for us to have it returned. We sincerely thank you.
-Jordan
A passenger of United Airlines - 12/3/2021
Thank You!!!!!! You are awesome.
-Geri G.
A passenger of United Airlines - 12/2/2021
Thanks, very much for your help in getting my lost phone back.
-Jim P.
A passenger of Louis Armstrong New Orleans International Airport - 12/2/2021
Thank you so much for your help, I already have the wallet. Excellent service!!!
-Laura Maria Castro G.
A guest of Sunshine Village Corporation - 12/2/2021
I was honestly amazed my item was recovered and great friendly service all around. Thank you.
-Michael L.
A guest of Six Flags Great America - 12/2/2021
After much concern about finding garment bag, it was found and we greatly appreciate it.Person I spoke with this morning was very helpful and emails were very helpful as well.
-James T.
A passenger of American Airlines - 12/1/2021
When I 1st called AA regarding my lost bag I spoke with a woman who was extremely dismissive and rude to me. When I decided to call LAX lost and found I spoke with a man whose name I didn’t get. He was so friendly and understanding and took the time to look for my bag and found it. AA needs more men like him. He took the time and provided customer service regardless if my bag was there or not.
-mary B.
A passenger of American Airlines - 12/1/2021
Thanks so much for handling of my lost item. It was a very simple and efficient process.
-Jaime T.
A passenger of Tampa International Airport - 12/1/2021
Bon service
-Richard L.
A passenger of Air Canada - 11/30/2021
Hi. I was tracking my package
-Monica H.
A guest of New York New York - 11/30/2021
Thank you for making this so easy! I will recommend this hotel to my friends coming to Charleston, and I will be staying with you during my next visit. The head of your housekeeping department is amazing! Thank you!!
-Marla G.
A guest of Residence Inn Charleston Airport/Convention Center - 11/30/2021
A BIG Thank You to the young lady working your security/lost and found! She went above and beyond, not positive of her name maybe Margaret.
-Judy B.
A guest of Grand Sierra Resort - 11/30/2021
Staff was very helpful both on the phone and at the pickup.
-Patrick F.
A passenger of Cincinnati/NKY Int'l Airport (CVG) KCAB - 11/30/2021
Thank you very much. Everyone was very helpful throughout my stay.
-Frank P.
A guest of Kalahari Resorts Poconos - 11/30/2021
Grateful for the fast reply and helpfulness! Also appreciated being given a wait time so that I wasn't just put on hold forever
-Michelle Z.
A passenger of American Airlines - 11/29/2021
I'm very pleased getting my key fob returned. Was not sure I would hear anything back from the lost report. 30 days later I received a call stating my fob was located and ready to pick up before it was destroyed. Thank you again for your assistance in returning this item.
-Paul T.
A passenger of Tampa International Airport - 11/29/2021
I want to thank you for all your help.thanks to tony in lost and found for all the help.
-Joyce B.
A guest of Harrahs Resort Atlantic City - 11/29/2021
Muy diligentes , rápido y fácil el proceso .Muchas gracias
-Noemi S.
A passenger of Charlotte Douglas International Airport - 11/29/2021
Excellent customer service
-Michael P.
A passenger of United Airlines - 11/29/2021
Bonnie Harris went above
-Andrew P.
A guest of Dollywood - 11/29/2021
Finding my lost Cell phone and return it to me was the best Surprise of the Month!! And this is why I fly united when ever I can. Thank you deeply!
-Eitan A.
A passenger of United Airlines - 11/29/2021
I was so pleased to get the phone call from a wonderful gentleman this morning advising me that my iPad had been found. It was a huge relief and I’m very grateful to the organization for their way in which they addressed this issue. The fellow on the other end of the phone call couldn’t have been more professional! Thank so much for handling this so promptly!
-Linda D.
A passenger of Air Canada - 11/28/2021
THANK YOU! Your tenacity in searching for my i-pad is very much appreciated. Y'all did a great job
-George R.
A passenger of United Airlines - 11/28/2021
So grateful to have my iPad back! Lori(sp?) was very understanding, helpful and professional and truly made an effort to identify that this was the correct iPad and I was the correct owner. Thanks for making Thanksgiving just that much better with one more thing to be grateful for!
-Julie F.
A passenger of Tampa International Airport - 11/27/2021
It took only one (1) day for United to find my passport. Thank you so very much!
-Gloria DF A.
A passenger of United Airlines - 11/27/2021
Had not hope that I would get my unit back. Not only was it turned in and handled by some very honest people, but the return by FedEx was exactly as they forecasted. Good Job! Thank You!!
-david B.
A passenger of American Airlines - 11/27/2021
Nightshirt arrived and thank you very much!I also reported an apple phone charger left, but not getting that is no big deal. Just want you to know I did report it and I didn't get it returned. BUT, please do not look for it now,,,it is not a big deal.....I will always continue to look forward to my next stay at the Trump Las Vegas!!!! You are all the best!
-Shirley W.
A guest of Trump Hotel - 11/27/2021
Thanks
-Donna A.
A passenger of Air Canada - 11/26/2021
Outstanding customer service from beginning to end. Restored my faith in people!Thank you so much.
-Marie G.
A guest of Ocean Casino Resort - 11/26/2021
Thank you so much for your deligence in finding my lost item.
-Marcia F.
A passenger of American Airlines - 11/26/2021
Thank you American Airlines for your service in recovering my iPad that I left on your plane. You located it very fast and arranged to have it shipped to me. This is a very good service you provide, I appreciate it very much.
-Ron W.
A passenger of American Airlines - 11/25/2021
Thank you so much. I got my card in a very timely manner.
-Diane R.
A guest of Hilton Santa Barbara Beachfront Resort - 11/25/2021
Thanks so much for recovering my left behind items and getting them sent to me so quickly!
-Linda V.
A guest of Waldorf Astoria La Quinta Resort - 11/24/2021
Thank you. Im very nterested to be shipped to me the only 2 passports documents. inside the leather holder black mainly.
-Mrs.Mireya Alexander L.
A passenger of American Airlines - 11/24/2021
I lost my smart watch on a trip and couldn’t remember if I left it in the hotel room or somewhere else. I just chalked it up as being lost. Then American Airlines contacted me and stated they found my watch. I didn’t even call them to ask about it. I want to thank American Airlines for charging it to find out the owner. So if you lose your smart watch go in your mobile and setup watch as lost so whoever finds it can get all the contact info to return it.
-Jonathan H.
A passenger of American Airlines - 11/24/2021
SO happy with the speedy system to enter information and receive email updates, I managed to get back my items!
-Sreya
A passenger of MTA NYCT Lost and Found - 11/23/2021
Thanks so much for recovering my watch.
-Croy A.
A passenger of WestJet - 11/23/2021
The United rep was SO kind and devoted to helping me get my glasses back! Cannot say enough nice things about him!!!
-Madeline Alia A.
A passenger of United Airlines - 11/23/2021
Thank you for the fast recovery of my item.
-Mary E L.
A passenger of Royal Caribbean International - 11/23/2021
Extremely helpful and friendly. Was able to retrieve my items
-Chris J.
A guest of Venetian Resort and Expo Lost and Found - 11/23/2021
The representative that helped was very very thoughtful and kind. I left my checkbook in the room and it was turned in. Thank you for all your kind employees.
-Patricia J.
A guest of Boomtown Casino Hotel - 11/23/2021
I lost my wallet in the bus, filed a report at the lost and found office and a week later i picked it up after being notified it was found. It was in perfect state with everything inside. I am amazed by this. Thank you
-Sara Posada S.
A passenger of MTA NYCT Lost and Found - 11/22/2021
I am very thankful to get my wallet back with my lost properties IDs
-orman o S.
A passenger of MTA NYCT Lost and Found - 11/22/2021
Great!!
-Margot H.
A customer of Dollar Car Rental Seattle - WA - 11/22/2021
Bridget was wonderful in addressing our lost and found item. She should be teaching customer support to everyone!
-ronald s G.
A guest of Great Wolf Lodge Pocono Mountains PA - 11/22/2021
Thank you
-HALEE O.
A passenger of Tampa International Airport - 11/22/2021
Thank you so much to the honest folks who handed my bag in . I am truly grateful. May God reward you abundantly
-Annie
A passenger of Tampa International Airport - 11/22/2021
housekeeping and lost/found did excellent job finding lost items, contacting me and arranging return!
-Carol R.
A guest of Westgate Resort and Casino Lost and Found Dept. - 11/21/2021
Thank You. Everything went very smoothly. I have my item back. Will return to Universal Orlando very soon. Billy Tarbuck
-Billy T.
A guest of Universal Orlando Resort - 11/21/2021
Thank you!!!!
-Kathleen O.
A passenger of American Airlines - 11/21/2021
Really great helpful people!!!! Ms Smith and Mr.Allen.... Thank you for making it so easy to retrieve my stuff.
-Angela M.
A guest of Primm Valley - 11/21/2021
Great job! Thank you for getting my lost item back
-Richard
A passenger of United Airlines - 11/20/2021
I paid for the shipping of this item within 20 minutes of receiving the phone call from Lost
-Patricia E.
A passenger of Amtrak - 11/20/2021
This was such an efficient and easy process all the way around. Thanks so much for getting my lost item back to me so quickly!
-Jennifer R.
A passenger of American Airlines - 11/19/2021
Thank you very much!!!! I got my phone back; you guys are the best!!!! Thank you again
-Gloria S.
A guest of New York New York - 11/19/2021
The service you provided was fabulous…The Online Process was easy to fill out and send… I’m so happy you found my item and are sending it to me at my home again thanks so much this is a great process and again so easy to use!
-Constance D.
A passenger of American Airlines - 11/19/2021
Thank you so very much for informing me that I had lost my wallet, and how I could recover it. I appreciate everyone’s efforts!
-Kathrin B.
A passenger of United Airlines - 11/18/2021
Amazing process, so helpful and communicative. Thank you so much!
-Lesley T.
A passenger of MTA NYCT Lost and Found - 11/18/2021
Thank you. I was thrilled to be able to retrieve my iPad.
-Elie B.
A passenger of United Airlines - 11/18/2021
Wait was a little long but I'm happy to be reunited with my stuff after 6 weeks. I thought the claim would be dropped after 30 days and was worried but I got a call on my way home from class and was very happy to hear the process was working , however long it takes.
-Mitchell Paul R.
A passenger of MTA NYCT Lost and Found - 11/17/2021
DianeThank you so much for all your effort to send back our iPad
-Carlos A.
A passenger of Southwest Florida International Airport - 11/17/2021
You guys are great!
-Rob
A passenger of United Airlines - 11/17/2021
Excelente servicio
-Noyla A.
A passenger of American Airlines - 11/17/2021
Thank you for you cooperation
-María E.
A passenger of Royal Caribbean International - 11/17/2021
SO pleased to have it back. Many thanks.
-Susan C.
A passenger of MTA NYCT Lost and Found - 11/16/2021
"Thank you" seems so inadequate for how we feel about the return of every single item we inadvertently left on the Elation. We are most grateful to believe in honest people doing honest things. Thank you first to our room steward, Cindy, who continued to take great care of even after we left her ship. Also, to those of you who did a job that may seem thankless. I'm honored to be touched by each of you. Thank you.An even more loyal Carnival Guest,Chandra White C.
-Chandra W.
A passenger of Carnival Cruise Line - 11/16/2021
So appreciate your service. My items were found and now just waiting for their return. Can’t tell you how much I appreciate you.
-Nancy K.
A guest of Sheraton Vistana Villages - 11/16/2021
I have not yet received my lost ipad, but have received an email that the Fed Ex label has been created. The lost and found experience has been fantastic. Since filing an online report, within 6 hours I had an email and text notifying me that it had been found, with several options to get it back. Fast, convenient, and reasonably priced. THANK YOU! I figured that it was gone forever!
-John M.
A passenger of American Airlines - 11/16/2021
Made sure lost item was indeed mine. Very professional.
-Maxine C.
A passenger of Tampa International Airport - 11/16/2021
excellent attention, excellent work, God bless the people who work for the good of the community
-Rosa G.
A passenger of MTA NYCT Lost and Found - 11/16/2021
A huge thank you to the American Airlines agent who assisted me with recovering my cell phone. Unfortunately, I did not get his name. I appreciate the care and support provided by him and the entire American Airlines staff.
-Jeff H.
A passenger of American Airlines - 11/16/2021
Fantastic service very agreeable gentleman!
-Hector A.
A passenger of Southwest Florida International Airport - 11/15/2021
Thank you for finding my Kindle and your efficiency in addressing my concerns regarding my lost Kindle.
-Michelle B.
A passenger of American Airlines - 11/15/2021
Quedo a sus ordenes
-Jesús G.
A passenger of United Airlines - 11/15/2021
I am so relieved and appreciate the honesty of whomever turned it in, Thank you all for your prompt attention may God bless you
-Caschandra T.
A passenger of United Airlines - 11/15/2021
Excelent!!!!!!!
-Leticia C.
A guest of Venetian Resort and Expo Lost and Found - 11/15/2021
Outstanding performance
-Billy W R.
A guest of Embassy Suites Franklin - 11/15/2021
I received my purse in the mail yesterday. I can not thank everyone involved enough for being so helpful throughout this entire ordeal which was traumatizing. Thank you again so much
-Christine K.
A passenger of Tampa International Airport - 11/15/2021
If I get it back as quick as you have processed it, I will be extremely impressed with your service.. thanks
-Barry Philip R.
A guest of Hilton Palacio del Rio - 11/14/2021
I am so grateful. Thank you for the support and attention. Could not be more grateful!! Truly,Anna
-Anna I.
A passenger of United Airlines - 11/14/2021
Thank you so much for locating my travel documents. I appreciate your updates. I notice that Freedom of the Seas will be in Miami Nov 19th. I am planning to travel again in early December.
-Amber W.
A passenger of Royal Caribbean International - 11/13/2021
I think the initial process took so long. I had left my black oakley sunglasses in my room (11327) the day prior. The whole process took 15 minutes. I even had to send a picture of myself wearing them. Really? I described them perfectly. I could even tell you where I had left them. The room number matched. The name matched. It just took too long. She was very friendly though. The pickup was flawless. All in and all a good experience. I was reunited with my sunglasses. Thank you.
-Kyle W.
A guest of Venetian Resort and Expo Lost and Found - 11/13/2021
A big thank you to Beth
-Sherry M.
A guest of Seminole Hard Rock Tampa - 11/13/2021
Excellent service
-Nancy S.
A guest of Venetian Resort and Expo Lost and Found - 11/12/2021
Thank you very much!!!
-Kristy B.
A passenger of American Airlines - 11/12/2021
Thank you so much for helping us get our ring back! This service was so easy and amazingly fast!
-MARK C W.
A guest of Hilton Grand Vacations Club Las Vegas Boulevard Suites - 11/11/2021
The Winn Security and all of their staff were outstanding. The wallet arrived today other than Tuesday. That is on FedEx. I have used them for 40 years and this is not their norm.
-George G.
A guest of Wynn Las Vegas - 11/10/2021
My lost Kindle has safely arrived in Germany!Thank you so much for your kindness and effort.
-Mario W.
A passenger of United Airlines - 11/10/2021
Great system. Easy to use. Appreciate the assistance.
-MARILYN FRIEND B.
A passenger of American Airlines - 11/10/2021
Phone was retrieved after losing it on Time Traveler. Workers came to the desk and gave us the phone before we left town. Very friendly, thrilled to get it back!! Thank you.
-Tina
A guest of Silver Dollar City - 11/10/2021
Thank you so much!!
-Jesus Castillo B.
A passenger of United Airlines - 11/10/2021
Grateful for the recovery of my lost item and the methods used to ensure that it was not given to anyone who should not receive it. Thank you.
-Dave P.
A passenger of Vegas Loop - 11/8/2021
I appreciate that my lost items were held until we were able to retrieve them. Thanks for being considerate.
-Rodell R.
A guest of Seminole Hard Rock Tampa - 11/8/2021
Excellent system! So happy to get my backpack returned. The woman who take care of me at 8:00am today was excellent!
-Marilyn C.
A passenger of MTA NYCT Lost and Found - 11/8/2021
Thank you from the bottom of my heart! I’ve been feeling so sick about this. It was an answer to my prayers!
-Pamela G.
A passenger of American Airlines - 11/8/2021
I am thrilled that my glasses were found. Thank you planet hollywood, and the room steward who found it. I am forever greatful to you. will recommend the hotel to all my friends.
-kenneth G.
A guest of Planet Hollywood Las Vegas - 11/7/2021
Thank you SO MUCH for finding my 6 year old’s phone! She was crying and all upset. Excellent customer service! I’m very satisfied! This is my 2nd time here this week!!!!! Love the staff! Thank you again!!!!!!
-Rasheedah S.
A guest of Great Wolf Resorts Manteca - 11/6/2021
thank you so much
-Donna M A.
A guest of Venetian Resort and Expo Lost and Found - 11/6/2021
Super fast and easy process, really happy how fast and easy my item was recovered and shipped back.
-Samuel A.
A guest of Gaylord Rockies: SECURITY - 11/5/2021
Thanks for good service and keeping me posted on arrival time!
-Frances R.
A passenger of American Airlines - 11/5/2021
Thank you so much for the prompt reply. I submitted my request and within 10 minutes the lovely person at the desk called to say my bag had been turned in. Such a pleasure to deal with real people.
-Sheila L.
A passenger of Southwest Florida International Airport - 11/5/2021
Ready for the clothes. Thank you so much
-Kate D.
A guest of Palace Station Hotel and Casino - 11/5/2021
Great customer service. Very efficient and helpful. Thanks so much
-Melonie P.
A guest of Venetian Resort and Expo Lost and Found - 11/5/2021
Thank you for a very efficient service. My parcel arrived safely this morning. Many thanks.
-Elizabeth B.
A guest of HGV at Craigendarroch - 11/5/2021
Thanks for the prompt service, I received my Kindle a day early.
-Peggy M.
A passenger of United Airlines - 11/4/2021
Awesome service, thank you!!
-Michelle W.
A passenger of Charlotte Douglas International Airport - 11/4/2021
Wow. Can't believe how easy and helpful this process was. Stupidity on my part in leaving items in the safe created stress and concern only to be met with wonderful service and ease in locating and shipping the items back to me. Thank you so much.
-Rob S.
A guest of Venetian Resort and Expo Lost and Found - 11/4/2021
Thank you for finding my valuable items, I am very appreciative, I thought I lost them forever!
-Daniel E.
A guest of LEGOLAND Castle Hotel - 11/4/2021
Thank you for finding and holding my swimsuit and flip flops. I honestly didn't expect to see them again.
-Karen M D.
A guest of Venetian Resort and Expo Lost and Found - 11/4/2021
thank you for all you help. I received the package
-GERALD W W.
A guest of Agua Caliente Casino Resort Spa - 11/4/2021
Thank you so much. I thought I would never see it again. This assures I will be flying AA when I return to Barbados next year.
-Marvin G H.
A passenger of American Airlines - 11/3/2021
Thank you to the wonderful staff at the RSW Lost
-Karen W.
A passenger of Southwest Florida International Airport - 11/3/2021
Excellent service so far … waiting on my luggage … hopefully everything is there … Thank you..
-Deborah G.
A passenger of Royal Caribbean International - 11/2/2021
Your service was a blessing in helping me locate my cell phone at SDC. It was easy to fill out the form and I loved your response in keeping me informed. Great service.
-Janice B.
A guest of Silver Dollar City - 11/2/2021
I was very impressed and thankful for how easy this process was for me to get my keys returned. Thank you very much for the help, and for making things super easy.
-Joseph G.
A guest of Hilton Chicago Downtown - 11/2/2021
I am extremely grateful for the staff who found my items and for the simple process of having them shipped to me. Thank you!
-Mark N.
A passenger of United Airlines - 11/2/2021
Got my choker back safe and sound. Thank you so much
-Glynn D.
A guest of HGV at Craigendarroch - 11/1/2021
Thank you so much. I retrieved my lost phone from your "lost and found" center today. I appreciate this and the staff that attended to me was very professional. Keep up the good work.
-friday A.
A passenger of MTA NYCT Lost and Found - 11/1/2021
I'm honestly kind of floored United found my Kindle before I knew I had left it on the plane. It was a gift from my wife just recently - thank you United for this awesome service!
-Yousef A.
A passenger of United Airlines - 11/1/2021
Thank you for the incredibly professional, courteous, and rapid recovery of my computer.
-Carlos H.
A passenger of United Airlines - 11/1/2021
TanksI'm waiting for it to get my hand RegardsTariq Ahmed
-Tariq A.
A guest of Venetian Resort and Expo Lost and Found - 10/31/2021
Once my item was found it was the easiest smooth procedure to have it returned to me. Thank you
-Barbarajean D.
A passenger of United Airlines - 10/31/2021
Thx so much for sending my vaccination lost card back to me and now I'm out of doghouse.
-Mike R.
A passenger of American Airlines - 10/31/2021
Thank You
-Christopher N.
A passenger of MTA NYCT Lost and Found - 10/31/2021
Thanks so much!!! I received notice that my list CPAP machine was found and being sent to me! Judy Benson
-Judy B.
A passenger of United Airlines - 10/31/2021
Thank you for your quick response to my lost cell phone. Your online form to fill out was easy to do and gave me some hope it would be found. I checked my email every day waiting to hear it had been found and finally one week later I got the email that it was found. Your process was helpful and I thank whoever found it for bringing it to the office. Only thing I would suggest is that you let people know where they will go to pick it up and what to bring for identification. Thank you so very much.
-Janice B.
A guest of Silver Dollar City - 10/30/2021
Many thanks to Bennett Ross, Picheany at the front desk and Josie (in housekeeping, possibly) for all of their kind help in retrieving my jacket and making sure it gets home to me safely!
-Wanda L.
A guest of Double Tree Sonoma Wine Country - 10/30/2021
Looking forward to getting Paul Massa photo taken on celebrity Edgar between September 11-18, 2021
-Marcy K.
A passenger of Celebrity Cruises - 10/30/2021
Thank you so very much those sunglasses are sentimental and a gift . I truly appreciate the honest of your employees
-Nina L.
A guest of Harrahs Las Vegas - 10/30/2021
Thanks alot I received my items
-Godfrey S.
A passenger of United Airlines - 10/30/2021
I am very pleased and grateful for the call in response to my report of a missing jacket, especially since I made an error on the date of the report. Your employee called me anyway, and that resulted in the recovery of my jacket. Thank you so much and kudos to her!!
-Jacque C.
A passenger of Southwest Florida International Airport - 10/30/2021
Thanks very much for contacting me - I didn't realize my phone was missing until after I received a call from lost and found!Thanks!
-Mark G.
A passenger of American Airlines - 10/30/2021
Thank you very much.
-Daniel B.
A passenger of United Airlines - 10/29/2021
Thanh you very much for your quick response . Whole situation handled professional and timely. Thanks again!!!!
-john Q.
A guest of Wind Creek Bethlehem - 10/29/2021
The staff at lost and found office was courteous and professional toward other that had experienced lost items.
-Gloria H.
A passenger of MTA NYCT Lost and Found - 10/29/2021
Fast and efficient. Thank you
-Michael O.
A passenger of MTA NYCT Lost and Found - 10/28/2021
Everyone was very friendly and kept in contact updating me with the situation. Not sure who found it but I'm very grateful it was returned. the mta staff kept on top of things and followed thru to make sure I got my property back. Thank you again
-Samuel C.
A passenger of MTA NYCT Lost and Found - 10/28/2021
Amireta from the Emeryville Amtrak station was very helpful. She worked out the confusion between Amtrak and Charcherback on the information needed for getting my left behind iPad to me
-Glenn P.
A passenger of Amtrak - 10/28/2021
Great Service. My I Pad made it's way back to me in 5 days....Thank you
-Monica J.
A passenger of United Airlines - 10/27/2021
Great service thank you
-Jennette C.
A passenger of American Airlines - 10/27/2021
Great sevice thank you
-Jennette C.
A passenger of American Airlines - 10/27/2021
Just a big thank you for finding my iPad. I cannot believe it ! Thank you to all
-Alejandro G.
A passenger of American Airlines - 10/27/2021
Fabulous service
-Jodi
A guest of The Hotel Salem - 10/26/2021
AA is the best!
-Brenda R.
A passenger of American Airlines - 10/26/2021
Thank you, we have been impressed with your professionalism and help. Everyone has been great.
-gary G.
A passenger of Charlotte Douglas International Airport - 10/26/2021
I cannot tell you how grateful I am. Your service has been exemplary from the beginning to the end. You made it easy to report and consistently replied properly and was reassuring words. This has been one of the best experiences, ironically, I have had in a long time. Congratulations on a job well done. Do you use technology and interpersonal skills in a dynamic combination worked superbly.
-dickinson M.
A passenger of American Airlines - 10/26/2021
I never lost faith in United. So thankful that my IPad was found. Thank you for working hard to locate it.
-Lynn
A passenger of United Airlines - 10/26/2021
Fast and responsive. Great seevice
-Ken B.
A guest of Venetian Resort and Expo Lost and Found - 10/26/2021
Your service is perfect.I get a good help from Or Vallerstein. Thank you very much.
-Olga N.
A passenger of Cincinnati/NKY Int'l Airport (CVG) KCAB - 10/26/2021
Phone received in excellent condition. Thank you.
-Ellen M.
A passenger of Southwest Florida International Airport - 10/26/2021
Thank you so much for sending not only the library book we left back to us, but also some clothing my son left there. We really appreciate it, and look forward to staying there again. You guys are the best!
-Leslie H.
A guest of South Point Casino - 10/25/2021
I was overwhelmed how helpful and honest all of you were with my Kindle ipad. Thank you United and everyone involved..
-Jeffrey A.
A passenger of United Airlines - 10/25/2021
wow! this has been amazingly great!
-Patricia H.
A guest of Vacation Village in the Berkshires - 10/24/2021
Thank you so much for your expedited service and the recovery of my laptop. Excellent
-vanita rajam I.
A passenger of Tampa International Airport - 10/23/2021
So happy to get my hearing aid returned. Everyone at the Lost and Found were so helpful and pleasant. Can't believe it was found and very thankful for the person who found it and brought it to the Lost and Found Dept.
-Jacqueline D.
A passenger of Tampa International Airport - 10/23/2021
Thank you for being helpful in getting my items back to me.
-Nancy W.
A guest of Sonesta Anaheim Resort Area - 10/23/2021
Amazing I got my jacket I left on my seat back!!! Thank you everyone who made it happen. I know it took more than handful of dedicated employees to make something like this happen. Hats off, United!!! You are the best!!!!
-Tomoko M.
A passenger of United Airlines - 10/23/2021
Got the iPad back home! Thank you.
-Gina M.
A passenger of United Airlines - 10/23/2021
Thank you appreciate your service, I'm glad I received my passports back. American Airlines is the best!
-Geeta
A passenger of American Airlines - 10/23/2021
I liked the way they handle everything, excellent service.
-Rolando A.
A passenger of United Airlines - 10/23/2021
American did great by returning my lost item
-Monica Y W.
A passenger of American Airlines - 10/22/2021
Thank you so much for your quick response in finding my items. Tampa airport has wonderful customer service!!
-Giuliana
A passenger of Tampa International Airport - 10/22/2021
I am e remely pleased with the response to my request. Thank you!
-Peter M.
A passenger of American Airlines - 10/22/2021
This was the most pain free and simple rectification of a lost and found issue ever. Thank you for making this such a pleasant experience
-Victoria J.
A guest of Residence Inn Gaslamp - 10/22/2021
Thank you very much to our kind and professional MTA workers. Your hard work
-Nicholas L.
A passenger of MTA NYCT Lost and Found - 10/22/2021
The employee at Inited’s Lost and Found department couldn’t have been nicer. She was understanding when I called in a panic to report that I had left my iPad on the plane and very excited to call me to report that it had been found and was being shipped to me. I wish I had gotten her name! Thank you!
-Connie G.
A passenger of United Airlines - 10/22/2021
Very pleased to receive efficient professional service. Thank you!
-Simon W.
A passenger of Charlotte Douglas International Airport - 10/22/2021
The gentleman who did my intake for my lost item was wonderful. He was so thorough and kind — he gave me lost of helpful information in the event that I didn’t get my phone (with my ID and credit card in the case) back. He was so good. Thank you for an awesome experience.
-Ashley F.
A guest of Venetian Resort and Expo Lost and Found - 10/22/2021
The service was great! Was very thabkful to have an actual United Rep. give me a call that my item was found and how to coordinate its return.
-Trevor K.
A passenger of United Airlines - 10/21/2021
THANK YOU!!!
-Tom H.
A passenger of American Airlines - 10/21/2021
You are awesome. I never expected to get my phone back. Thank you so much..
-Barbara K.
A passenger of American Airlines - 10/21/2021
Excellent service can’t thank the team enough!
-Becky J.
A passenger of Tampa International Airport - 10/21/2021
Thank you so much for your quick response. I look forward to getting my items back. Had a wonderful time at Ko'Olina, as always.
-Julie J.
A guest of Marriott's Ko Olina Beach Club - 10/21/2021
They are very profesional solving my problem with a lost iPhone thank you so much
-Erika S.
A passenger of United Airlines - 10/21/2021
Mike at Tampa lost and found, was phenomenal. I don’t know how to speak with his boss. But my man needs a raise or bonus. He went beyond his duties to find out missing phone and was extremely helpful. Customer service is always hit and miss. But Mike is a grand slam.
-Isaac M.
A passenger of Tampa International Airport - 10/21/2021
Hello, thanks for returning the lost
-Bassem K.
A passenger of Air Canada - 10/21/2021
Thank you so much! Chargerback Quickly located my phone through their database and United had it shipped out in great packaging and it came very expediently! So thankful!
-Sarah W.
A passenger of United Airlines - 10/21/2021
Michelle, Chris, and Mike are just the cats meow!!!! I appreciate them so much. I kept getting disconnected, so had to call back, and got to know these wonderful people pretty well. Thank you, thank you, thank you!!!!
-KATHY A M.
A guest of Primm Valley - 10/21/2021
Thank you
-DeBeorha W.
A passenger of American Airlines - 10/20/2021
Great service and responsive
-Youssef-Huy L.
A guest of Texas A&M University - Corpus Christi 361-825-5202 - 10/20/2021
Thank you so much for your prompt attention to this matter. I am so impressed with your organization! I’m also so relieved to be getting my medical equipment back.
-Bonita B.
A passenger of United Airlines - 10/20/2021
Thank you very much . I am really appreciate it.
-Galina. T.
A passenger of MTA NYCT Lost and Found - 10/20/2021
Amazing response. I appreciate you expediting the item so quickly. Staff was great!
-Leticia R H.
A guest of Golden Nugget Las Vegas Security L&F - 10/20/2021
Excellent process. Keep up the good work!
-Rolando G.
A passenger of Tampa International Airport - 10/20/2021
Really great job in finding my iPad so quickly and actually calling me. I am so pleasantly surprised how quickly that I was called. Excellent
-Lawrence L.
A passenger of Charlotte Douglas International Airport - 10/20/2021
Thank you so very much to whoever found
-Sherna S.
A passenger of American Airlines - 10/20/2021
Thank you for sending my forgotten item back so quickly and with such little hassle. Other companies could learn a great deal from you about what customer service should be, but so rarely is.
-Pat M.
A guest of MGM Grand - 10/19/2021
Thank you thank you thank you you guys were great he took a big load off my mom it’s great to have you working at TIA
-Nelson L.
A passenger of Tampa International Airport - 10/19/2021
Chris from RSW was extremely helpful calling to let me know she found our lost bag, as well as Diane in Lost and Found. We appreciate their kindness and professionalism.
-BARBARA P.
A passenger of Southwest Florida International Airport - 10/19/2021
Thank you!
-Douglas W.
A guest of Hampton Inn Boston Westborough - 10/19/2021
I was so relieved the day after my flight with air canada that they had found my lost drivers licence and was able to send it to mt visiting location. What an awesome service they provided. It make me a true air canada supporter. Tx much.
-jerry R.
A passenger of Air Canada - 10/19/2021
Thanks for your staff honesty and integrity
-Edith G.
A guest of Venetian Resort and Expo Lost and Found - 10/18/2021
Thank you very much for helping me!!!!
-Tania M.
A guest of Embassy Suites Chicago Downtown Magnificent Mile - 10/18/2021
The Lost and Found department is fantastic. It is the only area of the Silver Legacy that I would give a superb rating to!!! They should be commended for their thoroughness, quickness, responsiveness and positiveness!!!!! I would hire them any time.!!!
-SHIRLEY A B.
A guest of Silver Legacy Resort Casino ATTN:SECURITY L&F - 10/18/2021
Thank you. Truly appreciate the return of my laptop; I had given up hope but was pleasantly surprised.
-Minesh M.
A passenger of American Airlines - 10/18/2021
Need to change the shipping address for my package to 1981 N CENTRAL EXPY RICHARDSON TX 75080
-Thomas D.
A passenger of United Airlines - 10/18/2021
You guys are fast! Thanks!
-Robert S.
A guest of Hotel Keen - 10/18/2021
Located my lost item in a couple of hours and it was on its way to me in 24 hours. Great service
-Wayne M.
A passenger of United Airlines - 10/17/2021
Very efficient courteous and helpful person attended us a suggestion to get the exact location of the police department on google would be helpful
-Nazlin K.
A passenger of Tampa International Airport - 10/17/2021
Packing and delivery was great. Thank you so much for returning my items and doing it in a very professional manner
-Kim L.
A guest of Sheraton Vistana Villages - 10/16/2021
In a world where customer service is dead, Wilma is the light. She was relentless in helping me find my glasses. She kept me updated throughout the day and was genuinely about my vision without wearing prescription glasses. I am so grateful to her. Dollywood is blessed to have her as an employee. She is a gem.
-Kei L.
A guest of Dollywood - 10/16/2021
Great jobbof tony (he said his last name was montana) he found our items lost and send us back!!! Thank you so much!!!
-Adriana O.
A passenger of American Airlines - 10/16/2021
My phone was confirmed to be found by Cedar Points Lost and Found office on Monday, October 11th. Link to pay for shipping wasn’t received until Tuesday, October 12th. We paid for shipping that same day. Didn’t receive another update until 4 days later, Saturday October 16th, which informed me that tracking was set up and label created by USPS but they still haven’t received my phone. I’m great full my phone was found but just wondering when it will be sent out.
-Charles G.
A guest of Cedar Point - 10/16/2021
I was surprised and so pleased that you found my Nook so quickly. Great job. It was also easy to process the delivery. Thanks so much.
-Steven P.
A passenger of American Airlines - 10/16/2021
Thank you for addressing this so professionally, I am beyond relieved that my personal belongings were safe and found!!
-Mariana Santoro R.
A guest of Marriott's Grande Vista - 10/15/2021
Great Job and great technology in the Lost And Found. I am pleased with your help and quick response. Keep it up
-Gianely P.
A passenger of Tampa International Airport - 10/15/2021
Easy, reliable and I glad there is still.honest people in this world so systems like this can work for the greater good!!
-Maricruz O.
A passenger of Austin-Bergstrom International Airport - 10/15/2021
THANK YOU FOR KEEPING MY WALLET SAFE, GETTING IT TO LOST AND FOUND, PROCESSING MY REPORT AND HAVING IT READY FOR ME WHEN I ARRIVED AT THE AIRPORT OFFICE THIS MORNING. AMERICAN AND ALL WHO WERE INVOLVED DID A GREAT AND TIMELY JOB OF REUNITING ME WITH MY LOST WALLET. MUCH APPRECIATED!
-MICHELE W.
A passenger of American Airlines - 10/15/2021
Thank you so much for the effort y’all made to find my belongings. I appreciate it tremendously
-Linda F.
A guest of Venetian Resort and Expo Lost and Found - 10/15/2021
I received the items today that I had left at the Best Western Grand Canyon. What a wonderful service to provide. I can’t thank you enough!
-Cathi J.
A guest of Best Western Premier Grand Canyon Squire Inn - 10/15/2021
Excellent service can’t thank you enough
-Will T.
A passenger of American Airlines - 10/14/2021
I am very impressed with the way Security at Ommi Parker House handle items left behind in the room by mistake. Deeply appreciate you recovering my medications and forwarding them to me as quickly as you did. Thank you so much.
-Margaret M.
A guest of Omni Parker House - 10/14/2021
Thank you for your help getting this item back to me, you folks are great!!
-Michael T.
A passenger of United Airlines - 10/13/2021
Merci beaucoup! Grâce à votre excellent service, j'ai pu retrouver ma caméra et toutes mes photos, mes souvenirs. Merci de votre efficacité! Thank you so much!
-Gabrielle D.
A passenger of Air Canada - 10/13/2021
Got my phone back today, thanks to Felecia. She called my wife and gave us the good news. I thought it was gone forever. Thank-You Felecia...
-Glenn J.
A passenger of United Airlines - 10/13/2021
After the harrowing experience of losing my wallet it was so refreshing to deal with your lost and found department. I’m sorry I didn’t get the person’s name that waited on me but she was so pleasant and friendly. She turned a nightmare into a dream. Thank you
-Barbara J.
A passenger of Southwest Florida International Airport - 10/13/2021
Bella, thank you for your help in finding and sending me picture of my jacket. I appreciate you. You did a fantastic job. You’re very helpful she pleasant. Joanne
-Joanne K.
A guest of Kalahari Resorts Poconos - 10/13/2021
How can I ever thank you enough for finding my phone so quickly, What wonderful service you have provided me. Thank you, thank you and thank you again.
-Lola D.
A passenger of United Airlines - 10/13/2021
Unprompted American airlines found my tablet. But it was lost forever. Thank you very much American airlines.
-Tom T.
A passenger of American Airlines - 10/13/2021
Thank you for your excellent support in tracking down our lost item.
-Linda A.
A passenger of American Airlines - 10/13/2021
Totally AWESOME… I thought it was gone forever.
-Todd R.
A passenger of American Airlines - 10/12/2021
Thank you so much. I'm really thankful..
-Fariza K.
A passenger of MTA NYCT Lost and Found - 10/12/2021
Reported lost on Sat. Foiund on Monday. Shipped on Tue. Pretty hard to beat that!
-Toby A. H.
A passenger of Cincinnati/NKY Int'l Airport (CVG) KCAB - 10/12/2021
Thanks so much for finding my item and getting it back to SFO so quickly. I wish the baggage office was open at the time I went. It took at least an extra 40 minutes to track down where I needed to go, the staff to retrieve the item, and for me to figure out and navigate my path back to the garage.
-Lyn
A passenger of Air Canada - 10/12/2021
Thank you so very much for tracking me down and ensuring that my important documents were returned to me. I am in your debt!
-Dr. Mike P.
A guest of Venetian Resort and Expo Lost and Found - 10/12/2021
Thank you so much! Great service!
-Ron S.
A guest of Venetian Resort and Expo Lost and Found - 10/12/2021
Joshua was of great help today.. He went above and beyond my expectations!
-Lauren B.
A guest of Omni Charlotte Hotel - 10/11/2021
I still haven't received my check with the amount of $665. What's going on at this point? Please Contact Me At This Number ASAP 929-426-3248 Via Call/Text. Thank You and have a blessed day.
-James A B.
A passenger of MTA NYCT Lost and Found - 10/11/2021
thank all MTA staff members for your help Pleased New Yorker
-Flora S D.
A passenger of MTA NYCT Lost and Found - 10/11/2021
Thank you so much for your professional and kind work in helping me with my mistake of leaving items behind. You were all so kind!! Thank you again for a wonderful experience.
-Debra G.
A guest of Venetian Resort and Expo Lost and Found - 10/10/2021
La verdad yo pensé que había perdido mi teléfono pero gracias que lo encontraron y me lo entregaron solo que cuando lo fui a recoger si fue un poco dificil porque me tuvieron como 40 min o más pero al final me lo regresaron gracias y que tengan un excelente día
-Jose
A guest of Venetian Resort and Expo Lost and Found - 10/9/2021
Thanks for finding my wallet!! That was so fast and I’m very very happy and satisfied with the efforts!!! You guys are amazing thank you so much. Your lost and found definitely deserves a tip or raise if possible.
-Ralik
A passenger of Amtrak - 10/9/2021
Was a great system and happily recovered the item. Customer service was fantastic!
-Charles S.
A passenger of Air Canada - 10/9/2021
I am totally blown away be actually getting this article back. Between St. Anthony and United we are reunited... many thanks! Barbara Sharp
-Barbara S.
A passenger of United Airlines - 10/8/2021
I am so grateful you guys found my iPad it’s been five months but I thought it was lost for good I appreciate you guys returning it to me thanks again Ranee Peters
-Ranee P.
A passenger of United Airlines - 10/8/2021
Thank you so much for finding AND sending my sweatshirt to me! It was so wonderful to have a hotel so responsible for a possession accidentally left behind!!!! It was an 0easy call and fast return to me! Thank you to the whole staff for getting my sweatshirt back to me!
-Stephanie R.
A guest of Yellowstone National Park Lodges - 10/8/2021
Thank you for the swift return of my phone. Eternally grateful.
-Julie La P.
A passenger of American Airlines - 10/8/2021
This was an excellent and pleasant process to lose such a relevant item. Professional, Precise, and very well handled. Thank you
-James P.
A passenger of Tampa International Airport - 10/8/2021
Accolades to Vanessa, our room steward on Mardi Gras sailed Sept 4th for finding our stuff. She went above and beyond in her duties. Please give our thanks. Thanks to Carnival Cruises Lost and Found for getting our things returned. That's why we cruise Carnival ships, always 2 steps ahead of the others.
-Linda J. B.
A passenger of Carnival Cruise Line - 10/7/2021
I am very satisfied for getting my passport back in such short time. Thanks
-DAR H.
A passenger of United Airlines - 10/7/2021
very pleased with the helpfulness that I got each time I talked with a 'person' at lost and found at the Tampa airport, the handled everything very nicely,, So again I say THANK YOU!!!
-Harold Dean R.
A passenger of Tampa International Airport - 10/7/2021
Thank you so much for returning my Ipod. I have several years of music on it, and thought it was lost forever. Thank you again!
-Casey B. G.
A passenger of United Airlines - 10/7/2021
Thank you so very much! I got my Kindle back!!
-Kenie C.
A guest of Silver Legacy Resort Casino ATTN:SECURITY L&F - 10/6/2021
Thank you so much to the MTA SIM3c bus driver who returned my wallet and the amazing staff at the lost and found. You truly are very kind.
-Erin M.
A passenger of MTA NYCT Lost and Found - 10/6/2021
Many thanks for providing such an easy way to report a careless loss on my part and for the very speedy retrieval of the item.
-Pamela J.
A passenger of American Airlines - 10/6/2021
Thank you very much for finding my phone. I am certain that the black iPhones in black cases left in the planes or in the airport as are almost too many to count, but you found mine out of the many and that is deeply appreciated. The pictures on the phone of our latest trip are irreplaceable. I admire your ability to do this and applaud your great efforts. Keep up the good work.
-JOHN H.
A passenger of United Airlines - 10/6/2021
Thanks for locating my wife’s list purse. She was so excited to know it had been found and not stolen. Great piece of mind knowing it will be returned. Thanks again.
-MGySgt Roosevelt Crawley I.
A passenger of American Airlines - 10/6/2021
Had my doubts ... but the system worked. It was user friendly ... efficient. Thank you.
-Judi C.
A passenger of Hawaiian Airlines Account - 10/6/2021
Just want to thank you again. My package came today with all my cords. Everyone in your department was helpful.
-Frances O.
A passenger of United Airlines - 10/5/2021
I Was so pleased with your immediate attention to my email/claim for lost iPhone! Was frustrated trying to get hold of someone at United counter-decided to just fill out form. I'm sooooo glad I did! Great job!!!!!!! Thank you so much.
-Deborah K.
A passenger of United Airlines - 10/4/2021
I was so pleased to receive a notification that my lost item was found and the lady that I spoke to was helpful
-Frances O.
A passenger of United Airlines - 10/3/2021
The service representative in the Lost and Found unit was exceptionally friendly and efficient. Within minutes after I had presented my ID, she returned with my item -- a shoulder bag containing among other things my smartphone. The bag was returned with all its contents intact, so I am very satisfied with your entire operation -- I know that the process of finding, transporting, logging, and storing the item means it passed through many hands, so I was very impressed with your total operation. I just wish the bag had been returned to me sooner, since in the interim I had to report the phone lost so that I could get a replacement from the company, which I had to pay for; but I'm happy that my bag was returned intact, even if it did take a month and a half from the time I reported it lost to get it back. So thanks very much!!!
-Daniel J J.
A passenger of MTA NYCT Lost and Found - 10/3/2021
Excellent service!
-Elizabeth J T.
A guest of Emory Conference Center Hotel - 10/2/2021
Thanks so much Praise God
-Marie U.
A passenger of United Airlines - 10/2/2021
We received our two pillows yesterday and we really appreciate the fact that housekeeping turned them in to Security and then they shipped them to us. Thank you.
-Arvid P.
A guest of Sunset Station - Security - 10/2/2021
Never did I expect this great service! Cathy, mgr of the hotel called later after I’d checked out to ask if I’d left an item. On my way back to Nashville after a tough nursing week, I was grateful to hear the cleaning crew had found my iPad. Cathy was Quick to offer to mail it back. I’ll be staying here again because of the great service. Observed onsite Mgmt oftentimes training. Great job!!! Well done to all including the food services at breakfast.
-Kay F.
A guest of Hampton Inn Memphis Collierville - 10/1/2021
Excellent service and communication. Contacted Carnival and in a week had my left item back perfect
-Mary C.
A passenger of Carnival Cruise Line - 10/1/2021
We can't tell you how absolutely thrilled we were that you found our electronics, we were on our way to Hawaii and so wanted to take good photos with our IPads and couldn't believe what had happened. Mike was so utterly professional making sure we were able to identify each item through our passwords we can't thank everyone who was involved enough Doug and Norma H.
-Norma H.
A passenger of Tampa International Airport - 10/1/2021
Re: Report ID 20293148I want to thank Mr. Davis, the bus driver who turned in my wallet, VERY VERY MUCH! Also, the MTA rep at the Lost
-Lori A.
A passenger of MTA NYCT Lost and Found - 10/1/2021
Great customer service, Thank you!!!
-Ruben S.
A passenger of Tampa International Airport - 10/1/2021
I am so glad to have recovered my documents!Great service
-Jose Guillermo Castro D.
A passenger of American Airlines - 10/1/2021
Thank you for finding an your kind handling of my lost items the bracelet is for my grandson going into air force so I thank you for all your help .
-Kevin S.
A passenger of Carnival Cruise Line - 10/1/2021
Thank you Team
-Tenikah
A passenger of Amtrak - 10/1/2021
I appreciate a lot the finding of my ID cac card. It took them less than 24 hours.
-Yanina Paola C.
A passenger of American Airlines - 9/30/2021
There is no word to thank the MTA team staff firstly thanking the Q20A bus operator for bringing it to the lost and found team. I thank you for the great effort you make every day to provide excellent service. God bless you all, I wish you much peace and health.
-Julio O.
A passenger of MTA NYCT Lost and Found - 9/30/2021
Soooo happy you found my iPhone! And I am a dedicated AA flyer. Have the Advantage credit card. thank you!!!
-Georgea M.
A passenger of American Airlines - 9/29/2021
Professional, courteous, and simply top-notch,thank you!
-Philip Bryce K.
A passenger of Tampa International Airport - 9/29/2021
I wanted to say thank you to this service and particularly Butch at the Westgate Resort in Las Vegas. I received my missing shoe within a week. I did not think I was not hopeful I would see it again so I am very grateful to this service. Thank you.
-Paula G.
A guest of Westgate Resort and Casino Lost and Found Dept. - 9/29/2021
This is a great service that you provide customers that inadvertently leave items of value on the aircraft after deplaning. I was certain I was going to have to purchase a new reader and was pleasantly surprised when I received your e-mail. Thank you so much.
-Julie U.
A passenger of American Airlines - 9/29/2021
Representative in lost and found department was polite, helpful and efficient.
-Linda D.
A passenger of Charlotte Douglas International Airport - 9/29/2021
Very fast and easy process.
-Renee B.
A guest of Venetian Resort and Expo Lost and Found - 9/29/2021
You rock!!!! Got a call at the same time I filed my report. Someone had found my ticket in the jacket pocket and figured out I was the owner. Awesome service! Thank you
-Cathleen M.
A passenger of Southwest Florida International Airport - 9/28/2021
Great to have my E reader back! Thank you so much for providing this service. I did not know I had left it on the Belize aggressor. Your packaging was superb, also. Many thanks.
-Paul T.
A passenger of Aggressor Adventures - 9/28/2021
Your prompt response to the request for a return of my forgotten item was highly appreciated. It shows how serious you are with regard to personal items left at your hotel.
-Richard P.
A guest of Hilton Santa Barbara Beachfront Resort - 9/28/2021
Shout out to Kevin at the CLT Admirals club who patched me through to the ORD club! They tracked down my ipad and explained the process. Everything worked EXACTLY as they said!! Great system!! I really appreciate the EXCELLENT customer service!! Thanks!!
-Diana P.
A passenger of American Airlines - 9/28/2021
Thanks Matt soooooo much for discovering my key. It saved me about $300. The ;guys at the Tesla West Hall where also very helpful when I lost the key. Love the "Loop"
-Linda Mae P.
A passenger of Vegas Loop - 9/28/2021
I can’t thank you enough for your diligence and thoughtfulness in retuning my wallet.
-Robert T.
A passenger of United Airlines - 9/28/2021
Quick and efficient!
-Ruth
A guest of Emerald Isle Realty - 9/27/2021
Appreciate your timely and succinct updates. Very customer-service oriented.
-Leigh G.
A passenger of United Airlines - 9/27/2021
To whom it may concerned. Thank you for finding and shipping my electronic article. I will notify your company when I have received it.
-Joe L.
A guest of Excalibur Hotel and Casino - 9/27/2021
Very impressed with personnel in this department. Very helpful. Professional, kind and informative. Thank you so much for your help in retrieving my wallet.
-Michelle A.
A guest of Great Wolf Resorts Manteca - 9/25/2021
Thanks so much for holding on to my items !
-Tyler N.
A passenger of Tampa International Airport - 9/25/2021
Thanks a million and ever so mr know how happy I much for the easy process and the swift return. You ROCK!
-Sharon Cheng G.
A guest of Blue Mountain Resort - 9/25/2021
Excellent attention from the supervisor who gave me back my purse and very grateful for the honesty of the service person (housekeeper) who found it, thank you.
-Ma de Jesus O.
A guest of Great Wolf Resorts Manteca - 9/25/2021
Yay you found my phone. Even though it was my responsibility you followed through and made it happen so so so impressed I will pass on just how happy I am With Dollywood and every one involved
-Evan A W.
A guest of Dollywood - 9/25/2021
Really appreciate the efficiency!! Thank you!!
-Scott
A passenger of Tampa International Airport - 9/24/2021
Thank you, thank you, thank you!! Wonderful system! I sincerely appreciate your assistance!!
-Suzanne S.
A passenger of United Airlines - 9/24/2021
Casandra at the American Airlines Lost and Found desk was incredibly helpful and nice…really went above and beyond to help me. Thank you so much!!
-Steve R.
A passenger of American Airlines - 9/24/2021
I can't say Thank you enough to Maria! She was so kind and understanding. She went above and beyond! Thank you again Maria:)
-Vivian G.
A guest of Harrahs Resort Southern California - 9/24/2021
Great service
-Jean C.
A passenger of United Airlines - 9/24/2021
That was Quick
-Patty
A passenger of Amtrak - 9/24/2021
Thank you for the awesome service
-Martha Fowler F.
A guest of Hotel Winters - 9/24/2021
You guys improved my trust in other people just by doing your jobs. Your job is important and I appreciate that you do it right.
-Juan A P.
A passenger of American Airlines - 9/23/2021
Thank you so much for the fast service and quick response. Its awesome when things are returned to their rightful owners. Thank you.
-Tracy T.
A passenger of Air Canada - 9/23/2021
Thank you so very much for finding my backpack and getting it returned to me. The forms were easy to complete and I appreciated receiving periodic email updates, even when the first few said it wasn’t yet located.
-Barbara Ruck P.
A passenger of American Airlines - 9/23/2021
Very easy to file lost item and easy to retrieve. Thank you so much
-Suzanne B.
A passenger of WestJet - 9/22/2021
Pam from the CVG Airport police, lost and found, was very helpful. Stephen(i think that is name) from Prospect Airport Services was very helpful and kind and paid for my iPad to be returned. He was delightful on the phone and took care of everything. The Lost Report ID: 2026xxxx.Thank you for being so helpful.
-Karen L G.
A passenger of Cincinnati/NKY Int'l Airport (CVG) KCAB - 9/22/2021
you folks are amazing...thank you, thank you....lynne
-lynne S.
A passenger of MTA New York City Transit - 9/22/2021
The security staff was so helpful in helping us find the phone. They were so friendly and seemed to go above and beyond to help!
-LaToshia H.
A guest of Venetian Resort and Expo Lost and Found - 9/22/2021
Within an hour of learning my lost item was found, you guys all ready had my item ready to ship, complete with tracking number. AMAZING! My previous employment at hotel used chargerback.. now I know why. You guys are great. THANK YOU
-Lita T.
A passenger of Hawaiian Airlines Account - 9/22/2021
I must admit that I had little hope of ever seeing my wonderful glasses again. But you found them ad they are on their way back to me!!! Thank you so much. Your online Lost Claim process is great!! I am so appreciative.
-Lorraine Wilson H.
A passenger of American Airlines - 9/21/2021
The young lady that took care of me was beyond helpful,she also worked very hard to help me get my phone back.in my estimation,she is a true asset to MTA.Thank you !!! (:
-Edna P.
A passenger of MTA New York City Transit - 9/21/2021
United customer service is second to none! The rep tracked down my Ipad, calling the Ft Lauderdale airport!! I used find my Iphone to see where it was located, and they found it!!! Amazing !! I will always use United and will tell anyone who will listen how amazing they are! Hands down the best experience made from a very stressful situation. Good job United!!
-Donna L.
A passenger of United Airlines - 9/21/2021
Friendly good communication and great customer serviceThank you
-Ellen
A passenger of American Airlines - 9/21/2021
Package arrived safely. Thank you ever so much
-PeggyPittas
A guest of Holiday Inn Club Vacations Williamsburg Resort - 9/21/2021
I want to thank everyone responsible for returning my package. Thanks very much.
-Frank G.
A guest of Caesars Atlantic City - 9/20/2021
It was just a hat, but so great to find it and retrieve so easily. Thank y'all so much!! :)
-Doug G.
A passenger of Tampa International Airport - 9/20/2021
You are amazing!! Thank you so much for calling me with the information about the lost phone, and helping me to get it returned to me in the fastest and most convenient way possible. I appreciate you and your effort to help me so much. Thank you.
-Tim
A guest of Six Flags New England - 9/20/2021
Ecstatic about how this was handled. Thank you Jay- I couldn’t be happier!!
-Amelia L.
A guest of Cedar Point - 9/19/2021
Thank you for this great customer service!
-Patti C.
A guest of Embassy Suites Loveland - 9/19/2021
Tank You for your quick service
-Luis G. Camacho V.
A passenger of WestJet - 9/17/2021
Thanks for finding and returnning my mini I-Pad.I wish it would have been located sooner.
-nurit S.
A passenger of United Airlines - 9/16/2021
Great Service!!!
-Nuamaan I.
A passenger of United Airlines - 9/16/2021
Received my Kindle this morning. Thank you so much!
-Deborah Roffey M.
A passenger of Air Canada - 9/16/2021
Thank you so much for taking the time to return our Ipad and charger....We appreciate the honesty of your Housekeeping Staff in returning the items to Lost and Found...Have a great day...
-Gail A C.
A guest of Tropicana Evansville - 9/16/2021
Quick to acknowledge my initial loss report. Quick to notify me of my phone recovery. Professional staff in returning my property. Another reason TPA is the best airport in the nation
-Don A.
A passenger of Tampa International Airport - 9/15/2021
The people I spoke with were very helpful and prompt. I appreciate everything they did to help me.
-Jackie J.
A passenger of Tampa International Airport - 9/15/2021
I am so happy that my items were found and turned in. This is the greatest experience I've had at a hotel. Thank you Holiday Club Inn Vacations South Beach Resorts
-Shelba P.
A guest of Holiday Inn Club Vacations South Beach Resort - 9/15/2021
I am so incredibly impressed and grateful for your service. I submitted a claim form for my laptop left at the security checkpoint and received a phone call that it had been found within minutes. Thank you so much, Kerry Bolinder
-Kerry B.
A passenger of Charlotte Douglas International Airport - 9/15/2021
Wonderful service. Thank you.
-JoAnn M.
A passenger of Austin-Bergstrom International Airport - 9/14/2021
Super 5 stars service..and as usual my preferable hotel to stay in Las Vegas. Thank You
-Igor
A guest of Venetian Resort and Expo Lost and Found - 9/14/2021
Thank you for being honest and finding my iPhone. Everyone has been so nice. I know you guys deal with a lot of people and it’s hard but your hospitality to me has made me want to travel with your airline all the time
-Kimberly P.
A passenger of American Airlines - 9/14/2021
Excellent service - very professional
-Gary A.
A passenger of American Airlines - 9/14/2021
Thanks so much. You were very quick. I carried my late husband's rosary beads in purse. Getting it back is a miracle.
-Marion H.
A passenger of Amtrak - 9/14/2021
You guys are awesome! Love that you were able to reunite me with my laptop, and love the speedy response time. AA, you've earned my loyalty!
-Charles H.
A passenger of American Airlines - 9/14/2021
I received my keys, many thanks.
-Christoph K W.
A passenger of Carnival Cruise Line - 9/14/2021
I cannot say enough about the efforts United airlines went through to immediately find my iPad left on my plane in Zurich. Instantly found and immediately sent to my home. Special plaudits to the gentleman in Houston who called the gate agent who then went on the plane and found it.
-Jim B.
A passenger of United Airlines - 9/14/2021
Isabell was great! She took excellent care of my lost situation. She is a real valued employee!
-Wayne A.
A guest of Rio All Suite Hotel and Casino - 9/13/2021
you guys are FKNOSM...there realy is SOME humanity left in this world.
-Don W.
A passenger of American Airlines - 9/13/2021
your lost and found service was so easy and got a quick response which was appreciated. and thank goodness got our lost item returned.
-Deb A.
A passenger of American Airlines - 9/13/2021
I received exceptional customer service from Debrah Joy at United Airlines in Ontario who helped facilitate the return of my cell phone from the airplane and through the Chargerback process. She made the entire process flow with ease. Grateful
-Anne-Marie C.
A passenger of United Airlines - 9/13/2021
Thank you so much for taking care of my items in a very timely manor. A special thanks to Alex and Glenda from Grand Beach Resort.
-Francoise F.
A guest of Grand Beach Resort - 9/13/2021
Thank youb
-Sharie T.
A guest of Holiday Inn Club Vacations at Orange Lake Resort - 9/13/2021
Kassie Lavalle was amazing at keeping me informed. Once we got back to the states
-Shawn Marie A.
A passenger of Celebrity Cruises - 9/13/2021
This was truly amazing for me and appreciate the whole process and how the housekeeping staff was forthright
-nilo C.
A guest of Marriott's Newport Coast® Villas - 9/13/2021
Thank you so much for finding my lost item. The process of filing the lost item report online was very easy and I appreciated the updates. Plus I was able to reclaim my item much sooner than I anticipated. The only hiccup might be having to have a security person escort folks to lost and found if they recover their item on site like I did. I felt bad having to pull a person away from the entry gate when they were so busy checking people in. Maybe filter the lost and found through the customer relations office?
-JAMES K.
A guest of Silver Dollar City - 9/13/2021
I am so grateful that they immediately informed me of my lost wallet. It was returned in a prompt manner --completely intact.
-Leticia H R.
A passenger of American Airlines - 9/12/2021
Thank you for everthing!
-Ramona C.
A guest of Westgate Resort and Casino Lost and Found Dept. - 9/12/2021
Thanks to Kay Lynn (sp?) for contacting me about my lost power cord. Will recommend Blue Water to others!
-Mary W.
A guest of Bluewater Realty - 9/12/2021
Excellent service, thank you! I just want to confirm this is the Coop HomeGoods brand pillow (was in a white case so looks similar to hotel pillows). Thank you!
-Kate Z.
A guest of Don CeSar Hotel - 9/12/2021
Thanks very much for finding and retuning my lost item so quickly!
-William W.
A passenger of United Airlines - 9/12/2021
Forgotten clothing arrived today.Excellent customer service. Very impressive
-stanley fei N.
A guest of Holiday Inn Club Vacations Oak n' Spruce Resort - 9/11/2021
Thank you for facilitating the shipping of my forgotten item in the hotel(Reach-Waldorf). Quick response and excellent customer service(fedex paid thru the app) Good job!
-Normz
A guest of Casa Marina Waldorf Astoria / The Reach Resort - 9/11/2021
Thanks so much for finding my items. A true compliment to the flight crew, cleaning team, lost and found department and American Airlines. So grateful, and thankful.
-Perry A.
A passenger of American Airlines - 9/10/2021
Josh Duong I can’t say enough nice things about this man! He went out of way at six am to help us find this phone! He should get employee of the year for being so kind to us!
-Darrell C.
A passenger of Air Canada - 9/10/2021
Thanks very much for returning my lost item with so much care and attention.
-IMDAD G.
A passenger of Air Canada - 9/10/2021
I am so glad that my wife was able to get her phone back. I was not sure how things would go with the process. I knew early on that her phone had been recovered in Columbus, Ohio on the plane that was the one that took us to Portland and then went on to Columbus. I was so happy that the airport worker answered the phone when I called and I was able to discover where the phone was and she took some information from me and attached it to the phone. I am so happy that things worked out and it appears that Chargerback is a good system. Thank you so much!!!! I am truly grateful!!!
-Gregory C.
A passenger of American Airlines - 9/10/2021
Thank you so much for your continued effort to find my son's tablet! I wish I would've gotten the women's name who looked 3 times on the plane, called numerous people to find it ! Great customer service is an understatement!
-Asia V.
A passenger of American Airlines - 9/10/2021
Thank you so much for returning my shoes and outfit that I left behind. Once again I have reason to always choose the Venetian when I travel to Las Vegas.
-Joanne I.
A guest of Venetian Resort and Expo Lost and Found - 9/10/2021
You all are a God's sent cloud of angels! Thank you so much. All arrived in perfect condition
-Linda A.
A guest of MVW Kauai Beach Club - 9/10/2021
Thank you so very much for getting my husbands phone left in our room and your prompt attention to getting it in the mail for us.via USP We enjoyed our brief stay with you and hope to do it again. Ome comcern some of us had was the soft water the soap in the shower made the floor extremely slippery and for us oldies but goodies that can be very dangerous as there is not really anything to hang on to. I finally put my used towel n the floor of the shower so my husband would not lose his balance. Thank you for the consideration of this situation. Breakfast was really good and our bed was very good. Thanks so much.
-Gracie S.
A guest of Inn at the Pier - 9/10/2021
Great service and price to get an item back
-Vicki L H.
A passenger of United Airlines - 9/9/2021
THANK YOU, UAL! I'll remember this service.
-Robert
A passenger of United Airlines - 9/9/2021
Thanks
-Daisy F.
A passenger of Allegiant Travel - 9/9/2021
Thanks MTA!!! At least lost and found service is good!!
-Rene H.
A passenger of MTA New York City Transit - 9/9/2021
Thank you so much for contacting me. Even though it's just a makeup bag, it had sentimental value to me. Thanks again.
-Deborah C.
A passenger of Carnival Cruise Line - 9/9/2021
The TPA lost and found service was very easy and swift to respond.
-Felipe Santiago J.
A passenger of Tampa International Airport - 9/9/2021
Thank you very much. Very much appreciate your help.
-Shabsa A L.
A passenger of American Airlines - 9/9/2021
Thank you for the update. I was getting concerned is it’s been six weeks since I paid the $20 they have it shipped to my address.
-Brett H.
A guest of Holiday Inn Club Vacations Holiday Hills Resort - 9/8/2021
This process was great. The customer service was extremely helpful. Thank you for helping me get my ipad back ASAP.
-Larry K.
A guest of Red Rock Casino Resort Spa - 9/8/2021
I figured my ipad was gone for good and you found it and got it headed my way in a hurry. I really appreciate that and won't forget it
-Jeff Q.
A passenger of American Airlines - 9/8/2021
Great service, thank you
-Luz S.
A passenger of American Airlines - 9/8/2021
Orlando was absolutely fantastic He answered all my concerns and promptly took care of me with awesome customer service.
-Cheryl A.
A guest of Red Rock Casino Resort Spa - 9/8/2021
This was such a great service - easy to complete with frequent and timely communication. Thank you!
-Kelly V.
A guest of Silverwood Theme Park - 9/8/2021
This is a great service. One suggestion, I left my car keys at the TSA screening station at the Kansas City airport. I would have paid extra to pick up my keys at an automated, code operated drop box.
-John S.
A passenger of VMD Kansas City MCI - 9/8/2021
The man who helped me with this on the phone was extremely helpful and I’m very happy to have my item found and on its way to me. Thank you!!!
-Cassidy F.
A passenger of American Airlines - 9/7/2021
I have to say you guys are awesome! Thank you so much for making things easy for me and finding my bag! Keep up the great work you are all much apreciated.
-brendan O.
A passenger of Tampa International Airport - 9/7/2021
Very pleasantly surprised by the level of customer service. The airlines rep reached out to me before I noticed that my iPad was missing. The entire retrieval process was smooth and seamless. A service
-Alan C.
A passenger of American Airlines - 9/6/2021
Thanks
-Rachelle N J.
A guest of Great Wolf Resorts Manteca - 9/6/2021
Thanks to Gina who called me and setting up to ship my items to me, I appreciate her honesty and integrity!
-Douglas B.
A passenger of Austin-Bergstrom International Airport - 9/5/2021
I like to thank the woman that i spoke to about leaving my sunglasses in my room after i checked out she was very helpful and very pleasant and the housekeeper that turned them in to lost and found i received.them thanks again
-Lorraine A.
A guest of Harrahs Resort Atlantic City - 9/5/2021
This was the easiest process I have ever done. Everyone at Tampa International Airport PD were awesome. Kudos to staff for turning item in so quickly as well when they found my lost phone. Thank you everyone.
-MaryJo A.
A passenger of Tampa International Airport - 9/5/2021
Excellent service in returning left item. Please thank everyone involved. We will be back. Thank you very much.
-Richard K.
A guest of Harrahs Cherokee Valley Resort - 9/5/2021
Hello! i am very upset, after paying for 2 day delivery, FedEX has yet to deliver my item, today is day 3. When I look at the tracking it doesnt give me an ETA, just says delayed. THis is my cell phone that i have been without for 6 days now.
-Maria M.
A passenger of American Airlines - 9/4/2021
great response to lost keys. They got turned in and I was notified. Great job everyone, Thanks
-KENNETH D J.
A guest of Silver Dollar City - 9/4/2021
I left my credit card at Buzzard’s Bar - like many people have done at other restaurants or stores. The restaurant and the Security Dept. Could not have been nicer or willing to get it back to me. I was traveling from Tampa to Little Rock so a pick up was not possible. They packaged and shipped it back to me in Tampa. The Security Dept could not have been nicer or friendlier to help me!! They totally “blew away” any misperception most people have of resort Security Dept’s.
-Steve F.
A guest of Big Cedar Lodge LLC - 9/3/2021
I am very impressed with your service and pleased to have my belongings returned to me completely and quickly. Thanks to all who contributed to this; thank you VERY much!
-Colleen G.
A passenger of United Airlines - 9/3/2021
Thank you so much for finding and returning my item. I can’t imagine where I misplaced it. Any info would be greatly appreciated. Thanks
-Cliff G.
A guest of Flamingo Las Vegas Lost and Found - 9/2/2021
Very easy process. Good job
-Gregory J O.
A passenger of Tampa International Airport - 9/2/2021
Thank you thank you thank you
-Sandy
A passenger of United Airlines - 9/2/2021
This means a great deal to me! Thank you so very much for finding my night guard! I really appreciate it!
-Avis C.
A guest of Lost and Found Venetian Palazzo Resort and Sands Expo - 9/2/2021
Thank y'all so much with your help in retrieving my wallet I left in the safe. Your response was impeccable, fast courteous while still being respectful of the guests who were staying after me. I can't thank you enough.
-Kelli B.
A guest of Harrahs Resort Atlantic City - 9/1/2021
Mr. Joseph Giordano was extremely helpful
-Barak G.
A passenger of American Airlines - 9/1/2021
How can I really express the helpless feeling upon realizing a wallet has been lost? All its contents, important items one relies on in the possession of who knows. I asked, "what could I have done differently to avoid what happened"? What a tremendous surprise receiving notice that all was found! Of course, the returning of my property depended on the honesty, empathy and kindness of a stranger. Whoever picked it up, I surely know the last pair of hands on it was the bus drivers. I wish I knew who it was so that I could send a personal thank you. I always practice returning to the owner all that I find, to the extent that I can. It always makes me feel great to do so. I gave the details of the B6 that I was on. Please, extend my most heartfelt gratitude to this special person.
-John C.
A passenger of MTA New York City Transit - 9/1/2021
Thank you all for your Excellent Customer Service.
-Robert L.
A guest of Hilton Orlando Lake Buena Vista - 8/31/2021
I am happy to get my lost items back. Thank you!!!
-Natallia Y.
A passenger of MTA New York City Transit - 8/31/2021
Great job. Thanks
-Stephen P.
A passenger of American Airlines - 8/30/2021
I would liked to Thank “Carla” for helping me.She’s very helpful, patience, and friendly.
-Anthonette De L.
A guest of Harrahs Las Vegas - 8/30/2021
I was amazed when I got your email about my lost item, I had not made a report because I did not know where I had lost it
-Paulina G.
A passenger of United Airlines - 8/30/2021
You made my day!Our highest gratitude and appreciation – we are so grateful for your support.
-Anchal
A passenger of MTA New York City Transit - 8/30/2021
Very Very Please how we got taken care. Mary is very very Nice and Thanks to her, we got the ring back. She’s very efficient in her job. She helped us all the way and let in contact with us. Thanks yo her we are pleased to come back again. We appreciate her. Hope she gets promoted. Very efficient. It’s was very important ring. It’s our wedding ring and it means a lot to us.
-Judith R.
A guest of Holiday Inn Club Vacations South Beach Resort - 8/30/2021
Very helpful. Thank you.
-Mark R.
A guest of Silver Dollar City - 8/30/2021
I want to thank Chris in security and Steve in Lost and Found at Flamingo. They were both so nice to me when I called. Steve even called me after a couple of days to make sure I had gotten my email from him, which I thought was so professional and kind. All they did is much appreciated——good job !
-Jane T.
A guest of Flamingo Las Vegas Lost and Found - 8/29/2021
I was thrilled to get my bag back and truly appreciate the effort made on my behalf. Very grateful! Thank you!
-Ann Z.
A passenger of Tampa International Airport - 8/29/2021
Great service; very diligent and Efficient. Easy to file , easy to retrieve
-Mauricio M.
A passenger of American Airlines - 8/28/2021
THANK YOU SO MUCH!!! My mother’s necklace was in there. Today was her birthday. She passed away last year.
-Tabitha B.
A passenger of MTA New York City Transit - 8/28/2021
Thank you so much for finding and returning my "favorite" sweater. Always a pleasure dealing with anyone associated with Southwest Regional Airport!
-Paula Jean W.
A passenger of Southwest Florida International Airport - 8/27/2021
I thought I would never see that DL again. I ordered another but worried my ID might be used criminally and cause issues. Thank you for finding it and sending it back
-Dina H.
A passenger of American Airlines - 8/27/2021
I am very thankful for your service and was happy that I was able to retrieve one of my two phones. The email I received led me to think that I was going get both phones back but I only got my iPhone and not my Android. If it is possible I would still like to get my android phone back
-Brian W.
A passenger of United Airlines - 8/27/2021
Thank you very much for company Royal Caribbean help.
-CU V P.
A passenger of Royal Caribbean International - 8/27/2021
Good morningI wanted to thank you as my lost object arrived safely to my house in Panama with almost everything I reported. My personal documents, the actual purse, my wallet, sunglasses, car key came along, everything I reported, except the money. I understand this was a big temptation and I am happy because I recovered almost everything. Thanks.
-Juliana Rodríguez F.
A guest of SeaWorld/Aquatica Orlando - 8/27/2021
I appreciate the honesty of your employee. Thank you for the return of my Apple Watch.
-Heny
A guest of Lost and Found Venetian Palazzo Resort and Sands Expo - 8/27/2021
-Don S.
A passenger of Southwest Florida International Airport - 8/26/2021
Thank you much i love Royal
-Mr.Clint F.
A passenger of Royal Caribbean International - 8/26/2021
Thank you so much for finding and sending my Kindle Fire. You are the best!
-Kathryn P.
A passenger of United Airlines - 8/26/2021
Best customer service ever!
-Barbara A B.
A guest of Liki Tiki Village Resort - 8/25/2021
The service has been awesome
-John G.
A passenger of United Airlines - 8/25/2021
I am so pleased that you were able to locate my lost item. Thank you for providing the resources to help make this happen!!
-Erika De B.
A passenger of American Airlines - 8/25/2021
I WANT TO PERSONALLY THANK THE CUSTOMER SERVICE REPRESENTATIVE THAT HELPED ME WITH MY LOST HOODIE, SHE WAS CARING, HER MANNERISM WAS EXCELLENT. I LIVE IN NJ, SHE DID AN EXCEPTIONAL JOB GETTING MY PACKAGE IN A REASONABLE TIME. AND THE COST TO SEND IT. THANK GOD FOR PEOPLE LIKE HER.
-LETTIE H.
A passenger of Tampa International Airport - 8/25/2021
FedEx has just moments ago delivered my cell phone that I had left in the Charlotte (I think), N.C. airport. It arrived in the same near new condition that I had lost it. Perfect. The only thing I had to do was to plug it in to charge, which is happening now. Even though I had to purchase another phone (I really had little hope of recuperating the lost one), I will still use this one when I go overseas. My wife has one for use here (in USA) and one for traveling. OK, now I can do the same. It was always a hassle trying to adapt to strange phones we had to borrow.Anyway, I am so pleased with your quick action, considerate communication and super great delivery.I do so hope you understand how grateful I am to you. The worse thoughts I had when I lost the phone was in reference to all the photos I had saved: grandkids, pets, the farm, everything from the last three or four years. I thought US Cellular had those saved. Not a chance. Now I'll get them copied to make sure the best are saved in case the same thing happens again.As you can tell, I am EXTREMELY HAPPY with your service in the lost and found department and with FedEx with its delivery.Super sincerely and grateful,David S
-David S
A passenger of American Airlines - 8/24/2021
Wow. Amazing customer service. Never thought we would see this IPad again. THANK YOU
-Kent R.
A passenger of American Airlines - 8/24/2021
Just want to thank Debbie and the staff at Lost and Found - thank you for your help.! You were excellent in helping get our phone back to us. Hope your management appreciates your hard work and diligence.
-Josephine F.
A guest of Tropicana Atlantic City - 8/24/2021
Thank you so very much for returning my lost item to me. The necklace has a lot of sentimental value to me and I really appreciate how smoothly the process has gone in recovering it. Thank you so very much! Lauran E.
-Lauran E.
A guest of Aloft Tucson University - 8/24/2021
Great Great service and honesty number 1*
-Eve
A guest of Doubletree Somerset - 8/24/2021
Thank youu so much!!!! It broke my heart to see him so upset. Thank you for finding it so quickly!! Do you know if his money and card were still in the wallet?
-Amanda K.
A passenger of American Airlines - 8/23/2021
Excellent service thank you. Everything arrived with no complications, I can thank enough for going above and beyond from the first call until I received my stuff in the mailThank you
-Carolina C.
A guest of Mirage - 8/23/2021
Thank you so much for help finding my laptop. You are really lifesaver
-Yu W.
A passenger of American Airlines - 8/23/2021
Thank you for your quick service. I was so thankful that you actually had the item and then you returned it so quickly. Great Service!
-Karen S.
A guest of South Point Casino - 8/23/2021
Thank you so much for returning my daughters phone. I can't thank you enough
-Marcelle J.
A passenger of American Airlines - 8/23/2021
A very organized process of locating my left behind clothing and arranging for return to me. I no appreciate the efficiency snd professionalism of the Sheraton’s staff in this matter
-Rich
A guest of Sheraton San Diego Hotel & Marina - 8/23/2021
Was able to retrieve my Cpak that got left in the parking garage. I am sooo happy that someone turned it in and you were able to return the item to me. Thanks again for all your help.
-Sandra S.
A passenger of Tampa International Airport - 8/22/2021
Thank you!
-Bridget S.
A passenger of American Airlines - 8/22/2021
2 months after having lost my cell phone on a Tampa-Dallas AA flight, I had given all hope of ever finding it. I was very sad because I lost my husband in January (leukemia) and I had pictures of him in my phone that were not stored on ICloud. Thank you so much to all involved for sending my phone back to me, I am so happy!!!Viviane , Montreal, Canada.
-Viviane T.
A passenger of American Airlines - 8/21/2021
The lost and found service at TPA is the best I've ever seen. In my panic about losing my laptop, I was immensely relieved upon easily finding the site to submit the report, and to receive email and text confirmations. I was even more impressed to receive the item found notifications less than 24 hours later! I picked up the laptop today from a very helpful individual. Thank you for building a great system and process.
-Michael N.
A passenger of Tampa International Airport - 8/21/2021
You guys were professional and amazing with my concerns about my lost items. Appreciate your help.
-Gary L.
A guest of Grandview at Las Vegas - 8/20/2021
I spoke with Mike who was great. Took his time and found it.
-Del U.
A passenger of Tampa International Airport - 8/20/2021
Thankful that my iPAD was recovered. Want to say that Alton Campbell’s customer service went above and beyond. You need to hire more people like him. In terms of constructive feedback, there needs to be a mechanism for us to submit our GPS data for our devices we can track. Need to be able to communicate in some way (email or text or chat)- not just via the lost and found filing. Best,Diana
Hi Diana, thank you for your feedback and we are very happy to hear our partner, American Airlines, was able to recover and return your left behind iPad.
You will be happy to know that all customers do have the ability to upload map images of their GPS tracking devices straight from the lost reporting form. We will reexamine to make sure it is more easily noticeable. Also all who file lost reports can opt in to text message notifications as well.
The Chargerback Team
-Diana R.
A passenger of American Airlines - 8/20/2021
Awesome service!! Excellent customer service. People very nice particularly Mr. Mike. Thank you very much!
-Luis B.
A passenger of Tampa International Airport - 8/20/2021
You guys were, quick, efficient and most of all effective. Thanks for all the help!
-Dominic W.
A passenger of American Airlines - 8/20/2021
Thank you for all your help. I would love to know where it was found so I know how/where I lost it, but I know that you have many items lost and that’s probably impossible. Thank you for all your help.
-Michael L.
A passenger of American Airlines - 8/20/2021
Derrick was absolutely a blessing in helping us find our missing purse. Kudos to him for treating guest of the resort like his own family. I'm very grateful!
-Meredith W P.
A guest of Lost and Found Venetian Palazzo Resort and Sands Expo - 8/20/2021
Thank you for locating my lost item...it was fast and prompt on responding back...keep up the good job...thank you chargerback lost
-Florence I.
A passenger of United Airlines - 8/19/2021
Thank you so much for returning my beloved iPad! Everyone I spoke with at Lost And Found and were efficient and courteous. Keep up the good work, you guys got it right!
-Patrick P.
A passenger of Tampa International Airport - 8/19/2021
Staff was professional, courteous
-Crystal C.
A passenger of MTA New York City Transit - 8/19/2021
Thank you so much for your speedy response to our loss!!!!
-Mary Frances H.
A guest of South Point Casino - 8/19/2021
Thank you for your help finding my wallet!
-Eva C.
A passenger of American Airlines - 8/18/2021
Elisabeth was very kind and helpful. Returned my call and helped me get my kiddo’s glasses back. She is a keeper!!! Thank you Elisabeth
-Karla M.
A guest of Schlitterbahn Waterpark New Braunfels - 8/18/2021
This is a great program and everything ran very smoothly- so happy to have my item returned - thank you very much!
-Sheila P.
A guest of Blue Mountain Resort - 8/18/2021
Efficient and professional service. Highly impressed.
-Maya H.
A guest of Lost and Found Venetian Palazzo Resort and Sands Expo - 8/18/2021
Thank you, you make it so easy to get my lost item
-Steven D.
A passenger of Tampa International Airport - 8/18/2021
I was very pleased with the lost and found dept in helping me navigate through the process of my lost item with care and concern. I am grateful for the passenger who found my wallet and brought it to an officer who then gave it to Diane at the lost and found. She went to look for my item before it was found. I appreciate the good work by all .God bless you.
-Penny S.
A passenger of Southwest Florida International Airport - 8/18/2021
Great service and very very good kindness.Thank you, I will ask again for next trip.
-Moo L.
A customer of Dollar Car Rental Seattle - WA - 8/18/2021
Thank you so much for returning my item I appreciate that you guys looked throughly and found it
-Paul B.
A passenger of Tampa International Airport - 8/17/2021
I received my lost item safely. Please thank the driver who returned my computer. It really is much appreciated.
-Keiko K.
A passenger of MTA New York City Transit - 8/17/2021
Good job. Had my bag back the next morning.
-robert M.
A passenger of Tampa International Airport - 8/17/2021
Thank you SO much for finding my items! I assumed they were long gone. How lucky I am.
-Gina G.
A passenger of American Airlines - 8/17/2021
Thank you so much !
-mark S.
A passenger of Tampa International Airport - 8/16/2021
Security (Nadine) at the Marriott Shadow Ridge assisted me with locating my keys that I left in the guest room. Staff was very responsive and keep me updated via text during the entire process.
-Erasmo E.
A guest of Marriott Vacation Worldwide - 8/15/2021
Thank you thank you so much for this exemplary service! Well done, United! I will be so relieved to have my phone back. Only comment: it would have been great to have the option of overnighting the phone instead of waiting 4 days. Would happily have paid a high price for overnight.
-Judyth P.
A passenger of United Airlines - 8/15/2021
Thank you for all your help, never thought I would get that back!
-Mike S.
A passenger of Tampa International Airport - 8/15/2021
Thanks for fast and great service.
-Magali M.
A passenger of United Airlines - 8/14/2021
Thank you so much! The lady on the phone was very helpful! I am so glad to have my iPad back, and that there are honest people in the world.
-Lisa W.
A passenger of Austin-Bergstrom International Airport - 8/14/2021
Thank you so much!!
-Mary L.
A passenger of Tampa International Airport - 8/14/2021
Deena at lost and found was very helpful with my phone August 12. I received fedex tracking
-Richard B.
A passenger of American Airlines - 8/14/2021
Thanks, perfect!!!!
-Jaime P.
A passenger of American Airlines - 8/14/2021
received the mising item with no issues, thank you so much for your assistance with tgetting this back and delivered.
-Nicole W.
A guest of Blue Mountain Resort - 8/13/2021
thank you for quick response and finding the computer.
-Eugene Y.
A passenger of American Airlines - 8/13/2021
Thank you so much for finding my garment bag ... and returning it. I am so impressed ... and really appreciate getting it back!!
-Tom C.
A passenger of Celebrity Cruises - 8/13/2021
I'm so happy to have my jackets back! Thank you.
-Heather Y H.
A guest of Grand Sierra Resort - 8/13/2021
This is a great service, thanks so much!
-Doug A.
A passenger of United Airlines - 8/13/2021
I’m very pleased with the Lost
-Jose
A passenger of MTA New York City Transit - 8/13/2021
Awesome job! Thank you Martha and everyone!
-Roger B.
A guest of Grand Sierra Resort - 8/13/2021
I am extremely impressed with your customer service! I just resigned myself to replacing the notepad. I didn't even report the it missing, but you put it all together and notified me! Thank you for such excellent service. Cg
-Colleen G.
A passenger of Hawaiian Airlines Account - 8/12/2021
Who do I thank for finding and returning the CPAP machine I left on the 84 train on 7/30/21? Really appreciate the updates too. Saved me the $800 replacement cost. Made me a big fan of Amtrak. Thanks again.
-Paul G.
A passenger of Amtrak - 8/12/2021
I am so glad that I can trust the company. Excellent service! It made me so happy to find my item. thank you very much from the bottom of my heart!
-William V.
A passenger of Amtrak - 8/12/2021
Phone well received, thanks all great job. Thanks
-antonio B.
A passenger of American Airlines - 8/11/2021
Great! Thank you!
-David
A guest of Silver Dollar City - 8/11/2021
It was rea Quick and the agent was very professional and polite. I never thought I was going to recover it thank you so much
-Shirley
A passenger of Louis Armstrong New Orleans International Airport - 8/11/2021
Thank you for expeditiously notifying me of my lost jewelry being found and recovered and tracking information to keep track of shipment. I greatly appreciate your help! Excellent customer service!
-Diane W.
A passenger of Celebrity Cruises - 8/11/2021
Thank you so much. You were extremely helpful, and we are very appreciative.
-Vivian W.
A passenger of Cincinnati/NKY Int'l Airport (CVG) KCAB - 8/10/2021
Excellent service. Quick resolution. Thank you!
-Jeff S.
A guest of Lost and Found Venetian Palazzo Resort and Sands Expo - 8/10/2021
Phenomenal service
-STAFFAN E.
A passenger of VMD CORP - 8/9/2021
Marty from Amtrack (Seattle) Station contacted me by phone and assisted me in the recovery of my denture. He was very helpful and guided me through the process. I am very grateful for the services he rendered. Thanks to all nvolved.
-Charles R.
A passenger of Amtrak - 8/9/2021
Thank you, Thank you, Thank you!!!We arrived home today and our forgotten items were safe and sound waiting for us thanks to Karen and the team at Yellowstone. Y'all are the best!
-Darrell S.
A guest of Yellowstone National Park Lodges - 8/8/2021
Forgot my earbuds on my room. They found them quickly
-Sheila B.
A guest of Hilton Garden Inn Indianapolis Downtown - 8/8/2021
Received tablet Saturday in mail. Thank you
-Kathleen S.
A guest of Wynn Las Vegas - 8/8/2021
Wow! What fast, and professional service. I so appreciate it.
-Leanne G.
A guest of Sunset Station - Security - 8/7/2021
Receiving your call that my book had been found with wonderful! i don't know how many people were responsible for this, but I am really appreciative. The only snafu for me was negotiating through the response cues. I am 80 yrs old, but I feel proud of myself. The Lost
-vivian R.
A guest of Seminole Hard Rock Tampa - 8/7/2021
Easy process recovering my item. Thank you!!
-Noe J.
A passenger of Tampa International Airport - 8/7/2021
Thank you so much for expending the time and effort to recover my iPad I left on the airplane.
-Charlene R.
A passenger of American Airlines - 8/7/2021
It was easy to fill out the report of lost item. I received updates throughout the time my item was lost. I was not able to speak to a person- only able to leave messages. I got my item 8 days after I lost it.
-Noemi M.
A passenger of American Airlines - 8/7/2021
I am incredibly grateful for the services the feedback the continuous communication and the professional manner in which my item was returned
-Irene J.
A passenger of American Airlines - 8/6/2021
Thank you so much for getting me my phone back!
-Anna B.
A passenger of Southwest Florida International Airport - 8/6/2021
Awesome, responsive, friendly, and helpful!
-Richard H.
A guest of Mandalay Bay Delano Lost and Found Dept - 8/6/2021
The staff at the Waldorf Astoria Chicago were fantastic to work with once we knew items were left in the safe in our room. They immediately followed up, and got the process underway. I will update more once our items are received! Thank you, thank you, thank you!!!
-Josh L.
A guest of Waldorf Astoria Chicago - 8/6/2021
MTA did an excellent job communicating via email. l got several emails assuring me that they would do everything possible to restore my property. l was able to retrieve everything with in 8 days ! Hallelujah !
-Michelle C.
A passenger of MTA New York City Transit - 8/5/2021
I have my parcel from American Airlines. Thank you very much!
-Wanda H.
A passenger of American Airlines - 8/5/2021
I lost my very expensive phone on your train and I thought it was gone forever. I submitted a claim on your system and a couple days later the phone was found! The system was very easy to use and a few days later, I received my phone in the email. This is simply amazing and I am deeply appreciative. THANK YOU!!!
-Valiant R.
A passenger of Amtrak - 8/4/2021
Process was easy and professional
-Reeves K.
A passenger of Tampa International Airport - 8/4/2021
Excelente servicio, agradecida grandemente.
-Aracelis R.
A passenger of Tampa International Airport - 8/3/2021
Omg thank you. Wallet found, returned with everything in it including a debit card for the cash. So very thankful for your assistance xo
-Jill M.
A passenger of United Airlines - 8/3/2021
Thanks for your diligence in assisting your commuters. I was able to recover the majority of items misplaced and I would like you to convey my thanks to the good citizen who turned them in.
-EUNICE ELLEN H.
A passenger of MTA New York City Transit - 8/3/2021
I cannot begin to express my appreciation for the return of my IPad. I will be forever grateful !
-Ellen S.
A passenger of American Airlines - 8/3/2021
Thanks for sending quickly, very worried about this!
-jann S.
A passenger of United Airlines - 8/3/2021
Catherine made my day when she called and told me that the mugs were found. Just got back from HGI. Thank you so much.Albert Michaels
-ALBERT M.
A guest of Hilton Garden Inn Seattle Downtown - 8/2/2021
I got my key fob back today, Great job. Thank you very much
-Robert B.
A passenger of Southwest Florida International Airport - 8/2/2021
Thank you so much for taking care of my daughters toy. You made here extremely happy by finding it and sending it in our direction. Thank you to the team who contacted us for being so kind and dilligent.
-Diego B.
A passenger of American Airlines - 8/2/2021
Thanks very much. I have to be honest that I didn't have much hope for my laptop to be found, saved and traced back to me. Somehow you did it! Thanks for everything. It's greatly appreciated.
-Sheri D.
A passenger of American Airlines - 8/2/2021
Awesome Service, in the mist of challenges and kiosk, you made it soooo easy. Thank you. Awesome Service.
-Stephanie L M.
A passenger of Tampa International Airport - 8/2/2021
Absolutely fabulous! My lost item was found quickly and sent to me in 2 days. I am so thankful !
-Connie D.
A passenger of American Airlines - 8/1/2021
received package yesterday (Friday) in great shape! Thank you so much for this quick recovery!
-Peggy M.
A passenger of United Airlines - 8/1/2021
I appreciate the effort of the staff very helpful and accommodating. I was able to recover my prescription eye glasses that I lost in one of the rides . Kudos to Schlitterbahn water park definitely will visit again with my family and friends!!!
-Marc
A guest of Schlitterbahn Waterpark New Braunfels - 8/1/2021
Thanks for helping me get my visor back.
-Judy P.
A guest of NAKOMA RESORT - 8/1/2021
Received the package today. Thank you so much for your efficiency and expediency!
-Donna W.
A guest of Harrahs Cherokee Resort - 7/31/2021
Very excited that my Kindle Fire was found and returned to me. After almost 2 months I had given up hope that it would be found, but you have certainly made my day!! The package just arrived, and I am thrilled with the service I received from American Airlines and the Chargerback service. You guys are the BEST!Thanks again!!
-BECKY S.
A passenger of American Airlines - 7/31/2021
Fantastic job!,!
-Roger B.
A guest of Grand Sierra Resort - 7/31/2021
Thank you so much for finding my bag. I thought it was lost for good. Now my wife don’t have to be upset with me for loosing my birthday present. LolThanks MTA!!
-DaJuan B.
A passenger of MTA New York City Transit - 7/30/2021
I’m so glad that you found my purse and the service was the best and fast, very professional thank you!
-Veronica G.
A passenger of Tampa International Airport - 7/30/2021
Your use of the expression “reuniting,” is profoundly accurate
-H Michael H.
A passenger of MTA New York City Transit - 7/30/2021
Thank you for holding on to it
-Frances B.
A guest of Seminole Hard Rock Tampa - 7/30/2021
When we lost my valuables, we crumbled in sudden. Just a week you found all our articles, This is a miracle! Thanks for your hard work, thank you for your help.
-Bei Shao, Jing W.
A passenger of MTA New York City Transit - 7/30/2021
terrific service, the caller Kathy was pleasent and helpful. had not issues with this return, thank you for ypur help in this issue.
-JAMES A.
A passenger of United Airlines - 7/29/2021
Thank you vety much ...very pleased with swrvice....quick and direct!
-Ryan G.
A guest of Marina del Rey Hotel - 7/29/2021
Thankyou fir your promptness we have recived our bag! Highly appreciated!
-Isabela R.
A guest of Holiday Inn Club Vacations Smokey Mountain Resort - 7/29/2021
THANK YOU. THANK YOU SO MUCH. I TRULY APPRECIATE IT. THERE ARE STILL KIND PEOPLE AND HUMANITY. THANK YOU AGAIN.
-Angie C.
A passenger of United Airlines - 7/29/2021
Excellent service.
-Pamela I.
A passenger of Tampa International Airport - 7/29/2021
I am very pleased with the service. When I called they knew what the item was that I left behind. I was sent the tracking number within minutes.
-Grace T.
A guest of Marriott Bloomington-Normal Hotel and Conference Center - 7/29/2021
I was so happy when Karen called to let me know they had my pouch in hand. It was my first trip to see my first great grandson who is 4 months old. I was prepared to spend days getting new cards. Surely God was with me when I heard someone found it. I can't thank you enough for your caring and help,
-Marilyn S.
A guest of Yellowstone National Park Lodges - 7/29/2021
Thank you for returning my watch in a timely manner, however my brown belt was not returned to me. I did list it as part of the missing items and they were in the same bowl together when Ileft them.
-Anthony S.
A passenger of Tampa International Airport - 7/29/2021
Thanks so much for finding and returning my lost property..flying with american airlines was absolutely exceptional and will definitely fly again
-Tishira T.
A passenger of American Airlines - 7/28/2021
Thank you for the updates.
-Jerry Van O.
A passenger of United Airlines - 7/28/2021
Help full good job thank you so much
-Supachai W.
A guest of Caesars Palace Las Vegas - 7/28/2021
Very good service. Thank You.
-Jack D.
A guest of DoubleTree Resort by Hilton Myrtle Beach Oceanfront - 7/28/2021
Thank you
-Evelia G.
A guest of Westgate Vacation Villas - 7/28/2021
Thank you for keeping me updated and informed of my lost item and the website was very easy to use and the fed ex link for the found item was very convenient. Thank you so much!!!
-PATRICIA H.
A passenger of Amtrak - 7/27/2021
Thanks for your Service
-Jarrett Lee A.
A passenger of Charlotte Douglas International Airport - 7/27/2021
thanks so much
-Vincent G.
A guest of Paris Las Vegas - 7/26/2021
Thank you for finding my ID and contacting me immediately. My parents were able to easily pickup my ID to overnight my way. Thank you!
-Shannon L L.
A passenger of Tampa International Airport - 7/26/2021
I can't begin to tell American Airlines how thankful I am to get my phone back. I wish I knew who turned it in so I could also thank them. Thank you many times over AA. !!!!!
-Janice M.
A passenger of American Airlines - 7/26/2021
The team was so quick and recovering my lost item. Thank you for making the process so seamless and easy!
-Crystal L.
A passenger of American Airlines - 7/26/2021
Josh was extremely helpful assisting me with processing my return for my MacBook. Thank you so much.
-Crystal R.
A passenger of Austin-Bergstrom International Airport - 7/25/2021
Thank for going the extra mile in getting back my lost items. Executive platinum member
-Obie G.
A passenger of American Airlines - 7/25/2021
Agent was very kind and helpful.
-Shea O.
A passenger of United Airlines - 7/25/2021
The staff are the best, thank you
-Hazzaa A.
A guest of Schlitterbahn Waterpark New Braunfels - 7/25/2021
great customer service
-stacy D.
A guest of Lost and Found Venetian Palazzo Resort and Sands Expo - 7/25/2021
Great customer service by Ns. Guzman.
-Tiana G.
A guest of Tahiti Village - 7/24/2021
Thank you for sending my phone back via fed ex. Was surprised it took 4 days to reach me, especially that I paid for a 2 day delivery.But am so thankful that it was returned to me!Thank you very much!
-Helen M.
A passenger of American Airlines - 7/23/2021
Silverwood staff was very nice and helpful. I’ll recommend Silverwood to everyone I know. I’ll be back again soon. Thank you!
-Rob R.
A guest of Silverwood Theme Park - 7/23/2021
Incredible service. Can’t believe how quick and efficient this is. Thank you.
-Martin L.
A guest of MARRIOTT CHARLESTON - 7/23/2021
John in Baggage Services at YYJ was extremely helpful and prompt about getting my lost item returned to me. Thank you John. Keep up the good work!
-Tina N.
A passenger of WestJet - 7/23/2021
THANK YOU, THANK YOU, THANK YOU!!!
-Deidre Anne R.
A passenger of Amtrak - 7/22/2021
super service
-AISAR K.
A guest of Cosmopolitan of Las Vegas - 7/22/2021
Thank you so very much for getting my computer back to me. It was truly a blessing and I will always have positive reviews and recommendations for Great Wolf Lodge. Thank you again.
-Jenna B.
A guest of Great Wolf Lodge Williamsburg VA - 7/22/2021
Thx for you excellent service
-Joseph B.
A passenger of American Airlines - 7/22/2021
Thanks for finding my laptop and shipping.
-Puru N.
A passenger of American Airlines - 7/22/2021
thank you !
-Azizur R.
A guest of Lost and Found Venetian Palazzo Resort and Sands Expo - 7/22/2021
Thank you, thank you!!!
-Amanda W.
A guest of Mirage - 7/22/2021
Excellent service, Thank You. My wife thought for sure she would never see her shoes again. You r staff handled it…
-Harry L.
A guest of Grandview at Las Vegas - 7/21/2021
Thank you I received my lost item by Purolator. Very thankful it was found.
-Priscille L.
A passenger of WestJet - 7/21/2021
Jessie is awesome for taking care if my list itemUnited airlines is amazing
-Tristan E.
A passenger of United Airlines - 7/21/2021
Thank you for such incredible customer service. Its not an easy time and you have made this such a pleasant experience! So grateful!
-Lynn C.
A passenger of American Airlines - 7/21/2021
Fantastic. Thank you!
-SARAH T.
A passenger of American Airlines - 7/21/2021
All staff at Silverwood were extremely kind and helpful with my lost phone, from taking my contact information, calling when it was turned in and assisting when I returned to retrieve it.My family also experienced a serious injury when my grandson fell and cut his head/eye. Paramedics and security staff were great
-Jamie G.
A guest of Silverwood Theme Park - 7/20/2021
I love how quickly someone got back to me about my watch that I left at the hotel!
-Elisha M.
A guest of New York New York - 7/20/2021
I had given up hope. Thank you so much. I was on my way back from getting married. Thank you again for contacting me. There are still good people out there. XO!
-Deb F.
A passenger of American Airlines - 7/20/2021
WOW! You all are the best. Found my suitcase and then got it to me within 24 hours. Thank you so much for an excellent job. I really can’t say thank you enough. Anne Muntz
-Anne M.
A guest of Bellagio - 7/20/2021
I really appreciate the quick notification and ease in retrieving my lost drivers license.Thank you and Good Work!
-Bonnie A.
A passenger of United Airlines - 7/20/2021
Thank you for the prompt experience. The communication and efficiency was fantastic!
-Christina P.
A passenger of Tampa International Airport - 7/20/2021
What an awesome response and ending to my negligence. Thank you Thank you Thank you
-Debbie H.
A passenger of Southwest Florida International Airport - 7/19/2021
I was so pleased with your prompt attention to my notice of a lost IPad. I had a family member pick it up today and I had put my sons name down, but his wife came. It was a simple phone call to y’all to add her name. The whole experience was wonderful. Thank you for this wonderful service.
-Joan V.
A passenger of Tampa International Airport - 7/19/2021
Thank you, iPad returned as promised. Excellent service provided by your company
-Andreano T.
A guest of Doubletree by Hilton Breckenridge|HOTEL ONLY - 7/19/2021
Thank you so much for my keys being found. You all were so supported and contacted me immediately after finding them. We enjoyed our time at Schltterbahn and will be back. God bless
-Arthur W.
A guest of Schlitterbahn Waterpark New Braunfels - 7/19/2021
Very efficient and informative.
-Teresa L.
A passenger of Air Canada - 7/19/2021
EVERYTHING WAS RETURN... Thank for caring.... we have been coming to silver for 19 years and will continue dcoming back... great place, emplyees very friendly ...... thank you again.
-Miriam R.
A guest of Silverwood Theme Park - 7/18/2021
I would love to thank the honest person that located my iPad and did the proper thing. I received back this morning. Thank you, thank you, thank you!! The system set up you have works great!
-Elaine B.
A passenger of United Airlines - 7/17/2021
Package received this morning (7/17). Thank you.John
-john L.
A passenger of American Airlines - 7/17/2021
Makenzi and Nick at the MO six flags lost and found were awesome! They were so patient and helpful which made my stressful situation so much better and easier. Thank ÷
-Amanda S.
A guest of Six Flags St. Louis - 7/17/2021
I received my items thank you
-Beatriz V.
A guest of Hilton San Diego Bayfront - 7/17/2021
This lost and found system is fantastic!
-Lois S.
A guest of Harrahs Cherokee Resort - 7/16/2021
Absolute great experience from start to finish! Quick and fast response. Ease of use on the online process.
-Nicola V.
A passenger of United Airlines - 7/16/2021
Wonderful service! Such a relief! My lost MacBook Pro was located after I realized last night that I had left it on a place in Montreal. A friendly service person called this morning and assured me he would send it as soon as I paid the shipping charges. Not normally a big fan of outsourcing, but this is an example of how it works well. Air Canada would have taken longer to locate my laptop. (as a note, Chargerback provides software for Lost and Found, Air Canada team members found the lost item. The Chargerback Team)
-Lise G.
A passenger of Air Canada - 7/16/2021
Thank you so much !! Process was painless and easy
-Ed K.
A passenger of Air Canada - 7/15/2021
Thank you for a very thorough and fast find of my glasses. Very much appreciated. Sorry for putting you through this exercise.
-Michael J R.
A passenger of Amtrak - 7/14/2021
We received out lost items today, I want to thank all the people that were involved in getting our lost items back to us.
-Edward L.
A guest of Marriott's Newport Coast® Villas - 7/14/2021
Amazing job and effective communication.
-Hector G.
A passenger of Hawaiian Airlines Account - 7/14/2021
At first I was very skeptical concerning finding my lost articles and finding them with this method. But after the incident was resolved, I am very pleased with your methods. You responded to my request for your services promptly and kept me updated. I recovered my lost articles through your professional and efficient service. Thank you so much for your attention to detail. I have sung your praises to many.
-Nancy R.
A guest of The Grand Canyon Railway and Hotel - 7/14/2021
Thank you for picking up my cellphone. I dealt with the payment. I appreciate it if you would send it to me. Thank you for your understanding and cooperation.Best regards Shinya
-Shinya O.
A guest of Yellowstone National Park Lodges - 7/14/2021
Great TyTy for the return of my iPad
-Jim M.
A passenger of American Airlines - 7/14/2021
thank you very much guys we had a blast on sunday.thanks for finding my phone!!
-jose A.
A guest of SeaWorld San Diego - 7/13/2021
I want you to know how grateful I am for the fast service of your lost and found. Flying to Chicago from Charlotte and from Chicago to Anchorage and then returning home from Anchorage to Dallas and home to Charlotte was a wonderful experience. Everyone in attendances and pilots did an awesome job. Thanks so much and I definitely will fly American again.
-Nena A.
A passenger of American Airlines - 7/13/2021
You are fantastic! I’m so impressed with your service— helpful, efficient and courteous. Many thanks!
-Janet C.
A passenger of American Airlines - 7/13/2021
Thank you...My lost earring came in yesterday
-ROBERTA R.
A guest of Park Terrace Hotel - 7/13/2021
Greatly satisfied! Tyrie is a gem!
-Lia E.
A passenger of American Airlines - 7/13/2021
Thank you so much!
-Warren R M.
A passenger of Tampa International Airport - 7/13/2021
I received the GPS. Thank you for the prompt service.
-Roxie A. J.
A guest of Wind Creek Bethlehem - 7/13/2021
Everyone was very helpful and put my worries at ease. Thank you so much!
-Sharon H.
A passenger of Tampa International Airport - 7/13/2021
very helpful
-melissa A.
A passenger of American Airlines - 7/12/2021
Every person there was wonderful. Linda was knowledgeable, patient
-mark H.
A passenger of Tampa International Airport - 7/12/2021
Thank you for making this process so easy!!
-Kim B.
A guest of Schlitterbahn Waterpark New Braunfels - 7/12/2021
Very good….
-Lam N.
A guest of Rio All Suite Hotel and Casino - 7/12/2021
To all the wonderful United Airlines staff members that helped me recover my lost wallet, many many thanks. I’m truly grateful for your professionalism and great service. Best wishes. Your loyal customer
-Benjamin T.
A passenger of United Airlines - 7/12/2021
Thank you for locating it. The process was smooth. Great response.
-John M.
A guest of Hilton Grand Vacations Las Palmeras - 7/10/2021
I filed a report that night and received a notification that it had been found the next day! Very effective! Thank you!
-Jon Jairo Pacheco M.
A passenger of Tampa International Airport - 7/10/2021
Thank you so much!!! I am very appreciate!!!
-Anatoliy D.
A passenger of MTA New York City Transit - 7/9/2021
thank you for helping me get the watch back. I'm glad there are some who care about others and went out of there way to help. Tammy was great to work with during the process. bill Devlin
-William Joseph D.
A passenger of Tampa International Airport - 7/9/2021
Miss Tammy And the whole staff was really wonderful thanks
-Sylvia K.
A passenger of Tampa International Airport - 7/9/2021
Thank you so much. Very much appreciated!!!
-agnese S.
A passenger of American Airlines - 7/9/2021
Thank you for your quick service. It was a very user friendly platform with options to edit. Getting my iPad home was far less complicated than getting myself home. Thank you!
-Sheila T.
A passenger of American Airlines - 7/9/2021
Thank you so much for your help in retrieving my lost phone. Your service was prompt and remarkable. Blessed
-Maimoonah K.
A passenger of MTA New York City Transit - 7/9/2021
Thanks so much
-Manuel C.
A passenger of American Airlines - 7/8/2021
Very grateful for everything being returned.
-Raymond P.
A guest of Hilton Grand Vacations Las Palmeras - 7/8/2021
Thank you so much! I’d given up hope and already got a replacement ID. I thought it was gone forever. I sure hope my cash is still in it but even if not I’ll be happy to have my wallet and cards that were in it. Very, very thankful for your service!
-Tasha M.
A passenger of American Airlines - 7/7/2021
Very very professional, thanks so much for your fast and speedy response to my situation.
-Fredrick Lee M.
A guest of PARK MGM Las Vegas - 7/7/2021
Thank you so much! I look forward to its return.
-Sheila T.
A passenger of American Airlines - 7/5/2021
Thank you so much for not only taking the time to find my Kindle but also the quick response and updates. Very much appreciated!
-Marilyn W.
A passenger of United Airlines - 7/4/2021
Wow!!! Thank you ! This is an awesome service. I hadn't realized that I left the kindle behind until I received the notification
-Joe C.
A passenger of United Airlines - 7/4/2021
Very friendly and responsive. Huge help. Also the girl
-Cristian S.
A guest of Schlitterbahn Waterpark New Braunfels - 7/3/2021
Thank you! I appreciate your quick responds.
-Sima I.
A guest of Universal Orlando Resort - 7/3/2021
Greatly appreciate the efficiency and professionalism in your process.
-John P. C.
A passenger of United Airlines - 7/2/2021
Thank you for your efficient and timely help, greatly appreciated! Especially the pleasant lady.
-Charles B.
A passenger of Tampa International Airport - 7/2/2021
Lissia Fernandez was very helpful, sending me a photo of my bag which I recognized at once. I am so very grateful that someone turned it in, and that the system worked. It has been since June 21st, and I was worried but am very happy.
-Diana A.
A passenger of United Airlines - 7/2/2021
Thank you for going out of your way as we really needed the contents. It arrived in perfect shape and all contentsThanks againThanks againRichard
-Richard B.
A passenger of Tampa International Airport - 7/2/2021
Received my wallet OK. Thanks very much for your kind support.
-Jose A B.
A passenger of United Airlines - 7/2/2021
Great service. Spoke with 2 people whom were both sympathetic, helpful, and courteous. The items we lost were not expensive but meaningful to us. We got all 3 items immediately.
-Frederick B.
A guest of Mandalay Bay Delano Lost and Found Dept - 7/1/2021
Respectable and heartfelt thanks to you guys .. keep up the good work .
-Joel J.
A passenger of MTA New York City Transit - 7/1/2021
Thank you so much for finding my iPad. AA is great!
-Diane G.
A passenger of American Airlines - 7/1/2021
Thank you so much! I am out of town and having my mail held till July 7.
-Carol Sullivan G.
A passenger of Tampa International Airport - 7/1/2021
Thank you so very much for helping me get my iPhone back!! I guess I was a little tired to have left it in the bathroom to begin with, but everyone at American Airlines and especially at the Lost and Found at Baggage Claim was so helpful. Thank you so much!
-Bonita Diane C.
A passenger of American Airlines - 6/30/2021
Many thanks!!! Very efficient and trustable! American Airlines will always be my first choice!Cindy Xu
-Hong X.
A passenger of American Airlines - 6/30/2021
Thank you so much for the quick "turn around" on getting my phone charger back to me. It was well worth the price and was so easy and convenient for me.
-Katherine Mason D.
A guest of Boston Marriott Cambridge - 6/30/2021
Thank you so much for holding my traveling cosmetic bag for nearly two months.! I didn’t realize I left it at your hotel, until I needed to travel again! I called and filled out a lost report and within a couple of hours, you called and you had my bag! What service! Thank you again for caring enough to have held it for the length of time it took me to discover I left it behind. Great job, great service, I told all my friends, great!
-Virginia P.
A guest of Marina del Rey Hotel - 6/29/2021
I am so impressed with the courtesy and professional help that was offered me by the reservation employee! She was so helpful and friendly. My lost item was returned to me in mere days!!! Thank you!!!
-Daphne H.
A guest of Hilton Garden Inn Albany Airport - 6/29/2021
Some how I knew AA would not fail me. Thank you very much
-Juan Gabriel G.
A passenger of American Airlines - 6/29/2021
Great service!!! Left 3 NEW Starbucks cups and aloud me to send home effortlessly, my daughter will be happy, Thanks!!!!
-Renteria Jr A.
A guest of New York New York - 6/29/2021
5 Stars! your staff were great
-Lisa G.
A guest of Schlitterbahn Waterpark New Braunfels - 6/29/2021
Thank you for a speedy and efficient process of returning my license!
-Charlotte J.
A passenger of Tampa International Airport - 6/29/2021
Thank you so much for finding my necklaceThe aircraft crews are very honest and accomodatingGod bless
-Haidee
A passenger of Air Canada - 6/28/2021
Thanks for the great service. Extremely professional
-Jim R.
A guest of Lost and Found Venetian Palazzo Resort and Sands Expo - 6/28/2021
Thank you for shipping my watch and charger cords back to me.
-Kenny B.
A guest of Paris Las Vegas - 6/28/2021
Your system is very efficient, customer support from security Betty and Lost
-Bernard G.
A guest of MGM Grand - 6/27/2021
Hi, I found your service very easy to use - straightforward and intuitive. I was impressed. I’m not impressed however with USPS. My package dispatched June 17 from FL to MO and it’s now June 26 and it’s still in transit. If you able to follow this up I would appreciate it. Thank you.
-Cameron W.
A guest of Tru by Hilton Charlotte Airport Lake Pointe - 6/26/2021
Thank you. Thank you. Thank you.
-Geri F.
A passenger of American Airlines - 6/26/2021
Wonderful experience..! Appreciate the honesty of Tampa and diligence of TPD Airport!
-Tom M.
A passenger of Tampa International Airport - 6/26/2021
Very happy to get my stuff back
-Jairo M.
A passenger of MTA New York City Transit - 6/26/2021
IT WAS FAST TO BE FOUND AT MTA THAT WAS LOST OF MY WALLET THANKS U FOR THE MTA DRIVER OR ANONE WHO HANDLE THE LOST AND FOUND TO DEPARTMENT, i REALLY APPRECICATE IT.
-David Clifford W.
A passenger of MTA New York City Transit - 6/26/2021
The staff who helped me were kind, quick and it made returning my wallet very easy.
-Connor M.
A passenger of MTA New York City Transit - 6/25/2021
Thank you! Thank you! Thank you!
-Muoi L.
A passenger of American Airlines - 6/24/2021
Thanks for the speedy return of my Kindle which had beed confiscated at the gate on a recent flight. It was done very efficiently and without unnecessary delay
-Stephen C.
A passenger of Tampa International Airport - 6/24/2021
Appreciate beyond words your prompt reply to my lost snd found inquiry!
-Stephen K.
A passenger of American Airlines - 6/23/2021
You are awesome!!! Thanks so much!!!!
-Randi H.
A guest of Kings Island - 6/23/2021
I would like to give a special thanks to Mr Ivan. He was the one that took apart the seat that I was in to get the phone. He also called my emergency contact to give us updates about the process. I'm very thankful for that. I also want to give thanks to all the other people working for the airline that help me with this matter. Very organized and I appreciate that. Thank you!
-Patricia Guzman R.
A passenger of American Airlines - 6/22/2021
We were with a big group for. Soccer tournament be all ages had a wonderful time at Hershey lodge. All of the staff were wonderful and amenities were great! I left my laptop in the room and they got it back to me within 24 hours of being notified. I was relieved, overjoyed and extremely impressed.
-Aimee Marcel R.
A guest of Hershey Lodge - 6/22/2021
I was so thankful for the employees from the airport that found my ID. From the moment I called they helped me fast and so organize. Thank you everyone! Many blessing.
-Karidad C.
A passenger of Tampa International Airport - 6/22/2021
Especially appreciate Evelyn at Hilton Hotel for her outstanding customer service.
-JoAnne H.
A guest of Hilton Grand Vacations Tuscany - 6/22/2021
I would like to thank the CVG airport police for their service in contacting me explaining how to have my phone returned. I was so upset about the loss and U came to the rescue!!!
-Sharon
A passenger of Cincinnati/NKY Int'l Airport (CVG) KCAB - 6/21/2021
Very nice and easy process- I actually called and the woman I talked to in housekeeping was very polite and helpful and guided me through the process- great job and thank you all.
-Chris C.
A guest of South Point Casino - 6/21/2021
Very helpful!
-Jenni C.
A guest of Six Flags Great America - 6/21/2021
Thank you my ítem was recieved.
-Linda P.
A passenger of Tampa International Airport - 6/20/2021
Thanks for finding my laptop. Delays and stand by are never easy. Connections too! Now I will look to applying for credit with you to fly the happy sky’s. Thanks again!
-Gilbert G.
A passenger of American Airlines - 6/19/2021
John in the NY office is awesome! He’s left me a few messages about my lost item but I haven’t been able to connect with him. He’s kept me up-to-date on my lost item and I’m super appreciative. Thanks John!!
-Megan H.
A passenger of Amtrak - 6/18/2021
I appreciate everyone involved in returning my wallet, Thanks Trent with lost and found at United had great customer service and went above and beyond for me.
-Thomas jerry F.
A passenger of United Airlines - 6/18/2021
I am so very pleased with the fact that I got my I-Pad back! The process works well - going online to report it. Email updates about it and then to get the one that said "We have your item" -- I was very, very happy. Appreciate getting my item back and it has restored my faith in humanity. Thanks for having this service and appreciate someone turned it in and y'all returned it to me. Thanks so, so much!
-Kris R.
A passenger of United Airlines - 6/17/2021
you guys are just great
-stanley L.
A passenger of MTA New York City Transit - 6/17/2021
Joshua at United Charleston Lost and Found is the best! He makes United proud! Hat’s off to a fantastic team member!
-Michael C. P.
A passenger of United Airlines - 6/17/2021
EXCELENT THANKS
-ALMA M.
A passenger of American Airlines - 6/17/2021
Thank you for finding and returning my iPad! I did not think that I would ever see it again. I really appreciate your efforts to recover it.
-David T.
A passenger of American Airlines - 6/17/2021
Thank you for maintaining a lost and found for items. Super easy to access website, submit a claim and retrieve our items that were left at TSA security.
-Mark L.
A passenger of Tampa International Airport - 6/17/2021
I was extremely satisfied with how well Nanette communicated and stayed on top of my concerns. She followed through a d made sure our items were returned. We will definitely book again with Excalibur based on the trust she has identified your company with. Thank you Nanette.Mr.and Mrs. Nicolas F.
-Roxanne B. F.
A guest of Excalibur Hotel and Casino - 6/16/2021
Everyone I interacted with was professional, kind and courteous. thank you so much for all of your help!
-Eric W.
A passenger of Austin-Bergstrom International Airport - 6/16/2021
the woman at American Air lost and found at CLT is a professional, courteous, patient person is does her job methodically and communicated very well and gave me updates on the search and didn't over promise. her diligence in going through all the items (mine was a cell phone) is greatly appreciated. even though not having my cell phone was a trying time, I greatly appreciate the job she did in finding the phone and getting it sent out to me in a timely manner. Also I have to say a thank you and great Job to the employees in the C terminal who located and returned the phone to lost and found. THANK YOU ALL VERY MUCH.Greg D.
-gregory D.
A passenger of American Airlines - 6/16/2021
I want to say thank you for finding some of my belongings.
-Emory T.
A guest of Silver Dollar City - 6/16/2021
Easy and straightforward way to retrieve my list phone. One thing: the email the comes with the confirmation number for a filed claim tells you that there will be a follow up email when the item is found. I had to call L
-Francis B.
A passenger of MTA New York City Transit - 6/16/2021
I was so pleasantly surprised to see that someone turned in my missing Kindle - and it is being shipped to me. I’m really impressed because someone took the time to track me down via my device ID. After decades of flying, this is the first time I’ve had a lost item returned! Thank you! Great service!
-Cheryl R.
A passenger of United Airlines - 6/16/2021
Huge thank you to everyone involved with helping us get our son’s passport back in less than 24 hours.
-Dawn G.
A passenger of American Airlines - 6/16/2021
Thanks so much for you prompt response. It really makes me feel better about staying at your hotel because of you guys honesty, thanks again
-Cathy B.
A guest of Harrahs Cherokee Resort - 6/16/2021
Strange "coincidence" that the staff was just bringing my lost belongings at exactly the time that was calling there about something else! Furthermore, your rapid response has even included an update about shipping.Thank you
-Kevin C.
A guest of Holiday Inn Club Vacations Oak n' Spruce Resort - 6/16/2021
Great job folks. Your hard work saved me a lot of bureaucratic red tape. Thank you.
-Michael D.
A passenger of American Airlines - 6/15/2021
Steven Lovins in lost n found was amazing in the way he handled my lost article. GREAT Employee
-Betty C.
A guest of Harrahs Cherokee Resort - 6/15/2021
I am so thrilled that my Bible was found! I was praying that it would come back to me since I’ve had it since 1987. Where was it found?
-Susan W.
A passenger of United Airlines - 6/15/2021
Very impressive so far - though I haven't yet gotten the card (it's expected later today).
-Robert D.
A passenger of United Airlines - 6/15/2021
THANKS FOR THE BEST JOBS
-MELKO M.
A passenger of MTA New York City Transit - 6/14/2021
THANKS A LOT
-MELKO M.
A passenger of MTA New York City Transit - 6/14/2021
Thank you so much for keeping my purse safe!
-Catherine M. S.
A passenger of Tampa International Airport - 6/14/2021
What a pleasure to deal with -- made it simple
-lynn D.
A passenger of United Airlines - 6/14/2021
I actually have a couple comments:1) this was my very first trip to Las Vegas and you all were incredible polite, kind, helpful and ALWAYS seemed to care and always with a smile. I’ve worked at a hotel before and I know how hard it can be, I really appreciate everyone and the hard work each of you put into what you do.2) your housekeepers we’re just amazing!! They did everything so perfectly and added little extra touches that made us smile! 3) someone at the front desk around 1am on Friday morning named Anders was so helpful and polite I felt like he went above and beyond with just a simple question and he got us all set up and I just really appreciate him and hope you can tell him he’s doing a great job.4) I accidentally left AirPods among other things in a drawer, I called at the airport and next thing I know I’m having them sent home to me!!Thank you again so much everyone at the Venetian!! I’ll be back!!!-Kellie
-Kellie R.
A guest of Lost and Found Venetian Palazzo Resort and Sands Expo - 6/12/2021
Recovery of lost property was a breeze . Simply wish people would keep their grabbing reactionary hands to themselves . The trip was miserable without a phone . Glad to have feet on the ground
-Joseph D.
A passenger of Tampa International Airport - 6/11/2021
I want to thank Anita? from Housekeeping and the MOD that day. I was super stressed after leaving my important documents at the hotel that morning, but they were diligent about finding them. I appreciate them more than they know! GREAT customer service!!! :-) :-)
-Shayne H.
A guest of Trump Hotel - 6/11/2021
Thank you so much for quick response!That’s amazing
-Maura R.
A guest of Yellowstone National Park Lodges - 6/10/2021
Thank you for finding my phone. I really thought I wouldn’t see it again. Excellent service and I am very grateful to all involved in its return.
-Topsy Maureen K.
A passenger of Southwest Florida International Airport - 6/10/2021
Thanks for your work
-nikolai A.
A passenger of Charlotte Douglas International Airport - 6/10/2021
Thank you for your assistance. You provide a great service!
-John M.
A passenger of Tampa International Airport - 6/10/2021
Thank you very much, it was a pleasurable experience.
-john P.
A passenger of Tampa International Airport - 6/9/2021
I’m thankful my phone was found and returned. Process was smoother than I expected, thank you!
-Eddie
A passenger of MTA New York City Transit - 6/9/2021
This is the first successful return of an item that was not a bag, so kudos to all.
-Pamela B.
A passenger of American Airlines - 6/9/2021
Thank you so much!I am so grateful that I am a member at a gym where people would return my precious ring!Kristina H.
-Kristina H.
A guest of Chaminade Resort & Spa - 6/8/2021
Great service, thank you!
-Edwin R.
A passenger of Tampa International Airport - 6/8/2021
Thanks so much for returning my ring. Received and wearing it again. Good system you have devised. Thank you ,
-Sharon H.
A guest of Yellowstone National Park Lodges - 6/7/2021
Quick and courteous. Wouldn't get this back in D.C.We love Florida.Thanx again!
-Charles D.
A passenger of Tampa International Airport - 6/7/2021
I am very happy with the service I was given and the item I left at the Des Moines Hilton was found and is in the process of being returned.
-Greg K.
A guest of Hilton Des Moines Downtown - 6/7/2021
very professional, efficient and safe all the agents of the airport and the lost and found office.Thank you!!!
-Cristina S.
A passenger of Tampa International Airport - 6/7/2021
David and team in Indy were quick and helpful. VERY grateful.
-Shawn K S.
A passenger of United Airlines - 6/6/2021
Just to let you know that I really appreciated your notification that someone turned in my little black pouch that I had left in the safe in our room. I also wanted to share with you the trip my little pouch took trying to get it back to me. It left Williamsburg on May 28th and it made 23 stops in various States sometimes visiting the same place 3 times back and forth. The news is that it arrived today on June 5th. (In only 9 days.). That doesn’t say much for our US Postal Service does it? Maybe you could encourage future shipments be made through UPS instead. Thanks to your employees who helped get my little pouch returned to me. Feel free to share this with Historic Powhatan Resort in Williamsburg thanking them for their kind service. Fran Koehl. Tracking Number 9405516902257178188125
-Fran K.
A guest of The Historic Powhatan Resort - 6/5/2021
Thank you do much for following up on locating my little ipad. Thank you so much. Staff is very helpful and pleasant to work with. Jeanne
-Stosser J.
A guest of Westin St. John Villas.com - 6/5/2021
Thanks to the lost and found team. My heart stopped when I realized I had forgotten something so important. To get a call back and say we have it gave me my life back. Thanks again.
-Mary M.
A guest of Beau Rivage Resort and Casino - 6/4/2021
Thank you so much for sending back my makeup bag. I have no idea where I left it but am so glad you found it and thank you for making it so easy to get it back! Hilton service is the best!
-Susan F.
A guest of Ocean Enclave by Hilton Grand Vacations - 6/4/2021
Eric was great. I left a message on 6/2 in Philly. He called me in the AM today. After describing the item and where it had been lost in less than an hour he came back and found it ( my laptop)Note. I also asked TSA and they did absolutely NOTHING Thanks Eric
-RC H.
A passenger of Charlotte Douglas International Airport - 6/4/2021
So thankful to have my moms phone back. The pictures on the phone itself are priceless. It was so kind of the person that found it to turn it in.
-Kim Q.
A guest of Kalahari Resorts Poconos - 6/3/2021
Thank you so much for not only taking the time to find my lost item but for also making it possible for us to be able to have a connecting flight that same day after our flight was delayed. Your staff is not only courteous but also compassionate and caring. The pilot noticed that my son was a little nervous for his first flight and he took the time out of his day to hand him a pin which he has not let go of since he received them. It totally made his day. Thank you once again. We will definitely book with you in the future.
-annette S.
A passenger of American Airlines - 6/3/2021
Wow, thank you for working so hard to find my item and then getting it to me so quickly
-Matt W.
A passenger of American Airlines - 6/3/2021
Could not be happier with lost and found department at Tampa Airport. Don’t know the woman’s name I spoke to this morning but she was very friendly and checked on my item right away. Very well done
-Theodore P.
A passenger of Tampa International Airport - 6/3/2021
So grateful to receive my wallet back. I thought however that MTA added the amount of cash found to $92. I did not receive any cash or my benefit card.
-Jill L.
A passenger of MTA New York City Transit - 6/3/2021
Great experience! Easy process!!!!!
-Jason E.
A guest of Tropicana Atlantic City - 6/3/2021
Thank you for your promt return of my friends ID.
-George B.
A passenger of United Airlines - 6/3/2021
Sorprendida, feliz y totalmente complacida con el servicio, primero porque todo lo pude hacer por internet, segundo porque aparecio y tercero porque fue sumamente facil encontrar el lugar de recogida con las indicaciones recibidas y un trato muy agradable y servicial que me tomo menos de 5 minutos! Exelente! Gracias!
-lynn A.
A passenger of American Airlines - 6/3/2021
Good service once I could talk to someonr
-Beverly M.
A passenger of Southwest Florida International Airport - 6/2/2021
I would like to send a read to the person who found the ring. Please provide info on who to send to, if possible.
-Mike M.
A guest of Bellagio - 6/2/2021
i thank you for your efforts and recovery
-Thomas B.
A passenger of United Airlines - 6/2/2021
Thank you so much that my iPad was recovered. I commend all of the staff and housekeeping team of Oyo Hotel, Las Vegas. Once again thank you and God Bless.
-Julius C.
A guest of OYO Hotel & Casino Las Vegas - 6/2/2021
I am eternally grateful to the Busch Gardens staff who recovered my phone and the staff in the Lost and Found office. Some of the best customer service I've ever experienced. God bless you all!
-Neal T.
A guest of Busch Gardens Tampa Bay - 6/2/2021
I really appreciate the return of my cell phone. The lost and found was very efficient, friendly and nice to deal with. They are highly recommended.
-Richard H W.
A passenger of Southwest Florida International Airport - 6/1/2021
Excellent customer service and located my lost item.
-Janice Miller J.
A passenger of American Airlines - 6/1/2021
Awesome service! Very helpful!
-Logan R.
A passenger of American Airlines - 6/1/2021
That’s fine about mailing it the next day. It’s a holiday weekend so I understand! Happy you found it!
-Denean G.
A passenger of Hawaiian Airlines Account - 6/1/2021
Ashley was helpful about letting me know where my keys can be picked up. I just wish I know where they were found and who found them. Otherwise, thanks Ashley at Lost and found!
-Suzanne H.
A guest of Schlitterbahn Waterpark New Braunfels - 5/31/2021
AA associates did a great job on finding and returning my laptop. Thank you very much.
-David O.
A passenger of American Airlines - 5/30/2021
Everything is taken care of. Package on the way.
-Scott N.
A guest of Inn and Spa at Loretto - 5/28/2021
Thank you so much to Eric, who contacted me this morning and for everyone else who help me get my wallet back. The response was so quick I was very impressed. Thanks again Erik have a great weekend!
-James J. H.
A passenger of Charlotte Douglas International Airport - 5/28/2021
I thank whomever was involved in getting my purse returned to me. God bless them!
-Lorene M F.
A passenger of Tampa International Airport - 5/28/2021
You guys really came through! Thank you for locating my iPad out of all the items you must retrieve. Once I found my serial
-Tom J.
A passenger of United Airlines - 5/27/2021
I received my bag, thankful to the M7 bus driver who secured my bag on May 11th, and the driver on May 12 M7 bus at 6:32am
-anna W.
A passenger of MTA New York City Transit - 5/27/2021
Thank you very much for taking care of my father's medications. Special thanks to the employee that worked yesterday about 5:30 pm, took my call and made sure that the meds are placed in the fridge for storage. You rock.
-Aida and Timur L.
A passenger of Tampa International Airport - 5/27/2021
Great reunion with my lost device, glad It was lost but left in good hands. Thank you so much.
-George M.
A guest of Lost and Found Venetian Palazzo Resort and Sands Expo - 5/27/2021
Impressive service!I wish you could help me with my lost iPad at Newark airport (United Lost report
-Thomas J.
A passenger of United Airlines - 5/26/2021
I can’t say enough wonderful things about the customer service, communication, and responsiveness as I left my IPad at TSA. You had a wonderful volunteer that called me several times on Friday to let me know the status of my item. It took all my worry away! Thank you!
-Meagan W.
A passenger of Tampa International Airport - 5/26/2021
Nice easy to follow process. When I have my item back in hand, I will be singing your praises!
-Mark M.
A passenger of American Airlines - 5/26/2021
One of the world biggest city and no doubt there are great people in it. From the public and the city workers. Thank you so much for finding and keeping my keys. From filing a claim until actually find the staff was great. Thank you so much.
-Alexander O.
A passenger of MTA New York City Transit - 5/25/2021
I would like this note to go to the supervisor of the Cincinnati airport security. I cannot thank you for such a professional job and services that I received after losing my wallet at the Cincinnati Covington airport. A very special thank you to Crystal who I truly believe went beyond expectationsTo make sure that I received my wallet through overnight shipping. It is really a refreshing silly, especially in today’s environment, to know that there are people who really care!. Once again thank you so much! And Crystal may you have a blessed day. You are a genuine good person! Kind regards Dan F
-Dan F.
A passenger of Cincinnati/NKY Int'l Airport (CVG) KCAB - 5/25/2021
I spoke on the phone with Trish Vxxxxn and she was super helpful. First she found my package, then called me and walked me through the multiple options I had to get the package back. On top of that, she called a little later to confirm I had rceieved the email where I could generate a new usps tag for the return package. Trish really made sure I got my package back and I thank her for all the help.
-Lakshya A.
A guest of Hilton Grand Vacations at Seaworld - 5/25/2021
The service is great, I was sure that I would never see them again. Thanks
-Jim K.
A passenger of American Airlines - 5/25/2021
I can’t thank you enough for finding my kindle. You ALL do a fantastic job and UA is always wonderful!
-Allen D.
A passenger of United Airlines - 5/25/2021
I can’t thank you enough for locating my clothing. I’ve been a guest at your resort several times and will continue coming back.
-Anthony B.
A guest of Marriott's Grande Vista - 5/25/2021
Excellent service by your personnel and security protocals.
-Dean B.
A passenger of Tampa International Airport - 5/24/2021
Thanks
-Lynn P.
A guest of Silver Dollar City - 5/24/2021
I can not say how much I appreciate the staff at Yosemite Valley Lodge! I would like to donate to the Yosemite Valley Fund! I would also like to send the housekeeper $100.00 for his: her honesty! Having my items returned is a true blessing.
-Linda K.
A guest of Yosemite Hospitality | Aramark L&F - 5/24/2021
Thanks
-Lynn P.
A guest of Silver Dollar City - 5/23/2021
Thank you for returning my kindle e reader . It is very much appreciated that your airline took the time and effort to find it and contact me. Thank you again.
-Lesia F.
A passenger of United Airlines - 5/23/2021
I am in tears and so ecstatic to have my blanket back!! I am so grateful that you found it for me!! Thank you so very much from the bottom of my heart!!! I wish you could have seen my face when I read the email that my blanket was found!!!!Thank you again!!!!Marla
-Marla
A guest of Seminole Hard Rock Tampa - 5/23/2021
I just received my phone and so appreciate your staff’s quick reporting and follow through!
-Marybeth B.
A guest of Village Realty - 5/21/2021
I am so impressed with this process you have no idea. Go American!!!
-robert Lee M.
A passenger of American Airlines - 5/21/2021
The service was simply amazing. I filed online and after a few hours tried calling several times but to no avail.They called me the next day or two to give me good news that my backpack had been located
-chadley D.
A passenger of MTA New York City Transit - 5/21/2021
Great work. Thanks very much.
-Dan D.
A guest of Hampton Inn & Suites - 5/20/2021
I really appreciate funding my phone for me and shipping it, Thank you.
-hicham M.
A guest of Busch Gardens Tampa Bay - 5/20/2021
I am absolutely thrilled that GSR found all my personal belongings that I left in the hotel room and actually returned every item. I assumed all was lost and now I will forever choose GSR as my go to resort for future vacations! Thank you so much!
-Suzanne E.
A guest of Grand Sierra Resort - 5/19/2021
Thank you so much. Over the years of traveling close to 2 million miles on AA, this is the first time I got a call without prompting it about a lost item. I have lost ear phones (multiple), iPads and other items. All my fault. But this was the first time you called me. Very awesome. Thank you for your interest in customers. I’ve been a loyal AA flyer since 1978. I continue!
-Ed D.
A passenger of American Airlines - 5/19/2021
Thank you.
-Linda E.
A passenger of Tampa International Airport - 5/19/2021
This service was amazing and fast and so easy to use. thanks so much
-Bridget R.
A passenger of United Airlines - 5/19/2021
I am very grateful with United for having found my iPad. Thanks I appreciate the effort.
-Gloria
A passenger of United Airlines - 5/19/2021
Very good, Thank you!
-Maher E.
A guest of Lost and Found Venetian Palazzo Resort and Sands Expo - 5/18/2021
Great service
-Brenda H.
A guest of Embassy Suites Tampa CC - 5/18/2021
The whole process was very easy. Everything was in good shape. Thank you!
-Santiago M.
A passenger of American Airlines - 5/18/2021
The Stay was great!! and Sister K from the lost and found Dept is a sweetheart! She did an amazing job on help me locate lost items!!! I would recommend Westgate to anybody planning on visiting Vegas
-DEWAYNE G.
A guest of Westgate Resort and Casino Lost and Found Dept. - 5/18/2021
Excellent service. Responded next day with easy to manage options for return of our item.
-Marc T.
A passenger of American Airlines - 5/17/2021
Thank you!!! Such a nice lady on the phone from American Airlines her name is (spelling??! Crisalady). Wow. I really didn't think it would turn up.
-Sheila S.
A passenger of American Airlines - 5/16/2021
I appreciate everything you have done in location my items! Everyone was extremely helpful and courteous! Thank you so much!
-Wendy C.
A guest of Lost and Found Venetian Palazzo Resort and Sands Expo - 5/16/2021
Very helpful and accommodating.
-Terry L.
A passenger of Tampa International Airport - 5/16/2021
Great Service and thank you
-Amy R.
A guest of The Kinney San Luis Obispo - 5/15/2021
I really appreciate the quick response I had thought that I would never see the Tablet again. Thank uou.
-Hazel S.
A passenger of United Airlines - 5/15/2021
Thank you for finding and returning my lost item. I thought they were gone forever.
-Jeff D.
A passenger of American Airlines - 5/14/2021
Thank you for your quick response to returning my iPhone!
-Darryl B.
A passenger of Amtrak - 5/13/2021
Thank you ,,,thank you, you doing good job !!!!!thanks
-Diana R.
A passenger of MTA New York City Transit - 5/13/2021
This was a great experience 1st I’m getting my iPad back but was so easy thank you guys
-Carlos M.
A guest of DoubleTree Hotel Charlotte Gateway Village - 5/12/2021
Excellent service!
-Bernardo B.
A passenger of United Airlines - 5/12/2021
Thank you so much. I appreciate your prompt response and follow ups
-Carmella M.
A guest of Four Seasons Resort Los Cabos at Costa Palmas - 5/12/2021
Thank you for returning my credit card!!! I greatly appreciate everyone's help and the late night assistance.
-Jamin P.
A passenger of Austin-Bergstrom International Airport - 5/12/2021
thank you so muchfriendly and very efficient service
-michael S.
A passenger of Tampa International Airport - 5/12/2021
Thank you so much for your help in returning my cellphone. We received a call at our home the same day it was lost at the airport but we had already left for Cancun. We are so glad someone turned it in. Thanks again.
-Stanley M.
A passenger of Tampa International Airport - 5/11/2021
Thank you! I got my ring and keys. I really appreciate you sending them home!
-Steve C.
A guest of Great Wolf Lodge Grapevine TX - 5/11/2021
Thankyou for all your effort to return my phone greatly appreciated and a big shout out to john that handles lost and found in penn station nyc. Thanks john.
-Peter L.
A passenger of Amtrak - 5/10/2021
I would like to give a huge shout-out to Reid Swartz in the Lost
-Sandi D.
A passenger of Southwest Florida International Airport - 5/9/2021
I want to thank the staff of United Airlines for going out of their way to find my AirPods all the other items in my pouch. I did not think it was possible to find my stuff after 3-months. It means a lot to me and I thank you all for helping me. I am for ever grateful.
-Siata G.
A passenger of United Airlines - 5/9/2021
Beyond impressed. Can't thank you enough for finding my personal bag. I loved staying at your property
-TOM H.
A guest of Planet Hollywood Las Vegas - 5/7/2021
Thank you for finding my glasses !!!! I am lost without them
-Valerie D.
A passenger of American Airlines - 5/7/2021
Thank you so much for returning my list Apple Watch to me! I truly thought it was lost forever!You are the best!Thanks so much!
-Barbara P.
A passenger of American Airlines - 5/7/2021
THANK YOU.
-Janghyunsoo
A passenger of United Airlines - 5/6/2021
I received my purse, folder with my important papers and even the cash that was in my purse. This indicates the dedication of all the staff at Grand Beach Resort in Orlando, Florida. special Thanks to Timothy in security and the person that found my cooler bag that had these important items in it. God Bless Theresa S.
-Theresa J S.
A guest of Grand Beach Resort - 5/5/2021
I WOULD LIKE TO SAY A BIG THANK YOU FOR TAKING THE TIME TO RETURN MY ITEM. IT IS MUCH APPRECIATED. THE PICTURES THAT WERE ON MY TABLET COULD NOT BE REPLACED.
-GAIL
A passenger of American Airlines - 5/5/2021
People are very nice responsive helpful I would like to go back again
-Zenada T.
A guest of Westgate Resort and Casino Lost and Found Dept. - 5/5/2021
Monica Herrera and Phillippe provided excellent customer service. Monica in particular really searched to find a lost phone and helped fill out the on-line form required. Their help in finding and sending the phone was greatly appreciated. They provided the kind of quality interaction that was friendly, efficient and professional. Thank you!
-Laura L.
A passenger of Amtrak - 5/5/2021
Absolutely wonderful work to all involved in helping find my missing item. Your hard work is very appreciated and I hope if I ever lose anything again that I will be in your care again of finding it. Again, great work and thank you, thank you, thank you!!
-Alexandra C.
A passenger of United Airlines - 5/4/2021
I am so grateful for all the honest and wonderful people who made it possible for getting my lost iPad back to me! Thank you so much and as for American Airlines, they are
-Brenda O.
A passenger of American Airlines - 5/4/2021
Thank you so much
-Maxine Nugent R.
A passenger of United Airlines - 5/4/2021
Thank you so much! My bracelet arrived today after talking to Babin on Friday, 4/30. I really appreciate your prompt attention to my careless mistake of leaving it in the room.
-Joy
A guest of Hyatt Regency Reston - 5/4/2021
THANKS, THANKS!! Is there any way you can tell me where it was found?Kathy Tomlinson.....THANKS!
-Kathy T.
A passenger of Allegiant Travel - 5/3/2021
What a lifesaver! Lost my Drivers License and United found it and sent it to me via Fedex. Was wondering how I was going to travel without an ID. Thanks for your quick service.
-Kevin T.
A passenger of United Airlines - 5/2/2021
Thank you so much in tracing and sending my passport. I have no words to express my happiness. Before I contacted you, I called Lost and found dept at Newark airport, their reply came after 4 days stating they did not find my PP.Once again thanks a lot.
-Bashir M.
A passenger of United Airlines - 4/30/2021
Thank you very much for your service. Now my daughter has her iPad which she uses for school.
-Cristian V.
A passenger of United Airlines - 4/30/2021
Thank you so much for all the effort!
-Daniel R.
A passenger of American Airlines - 4/29/2021
Thank you so much to United Airlines, Chargerback and FedEx for the prompt return of my tablet that I forgot. Great Job!!!!
-Kelly
A passenger of United Airlines - 4/29/2021
I would like to thank for the Lost
-Gianfranco B.
A passenger of United Airlines - 4/28/2021
Thank you so very much for the service!
-Marcia C.
A passenger of United Airlines - 4/28/2021
Thank you very much. I just received the bag with all stuffs inside by Fedex. I am so happy, want to say thank you many times.Sonia Wong
-SONIA MING W.
A passenger of Air Canada - 4/28/2021
Excellent help
-Susan
A passenger of American Airlines - 4/27/2021
I’m so happy you found my iPad! You’ve made my day! Thank you so very much!Michelle
-Michelle M.
A passenger of American Airlines - 4/27/2021
Thank you very much!
-Sonia W.
A passenger of Air Canada - 4/27/2021
Great job! Amazed you found my lost article and are getting it back to me!!! Thanks!
-Rich C.
A passenger of Austin-Bergstrom International Airport - 4/27/2021
Thank you for the unbelievable service. Janeane was amazing. She was highly communicative, quick to respond and detailed. She has sold me on future stays at Wynn- knowing I am covered. Thank you!
-Tommie J.
A guest of Wynn Las Vegas - 4/26/2021
Good service
-Flor G.
A passenger of American Airlines - 4/26/2021
This process has been so easy. I’m so grateful our item was found.
-Stacey S.
A guest of Great Wolf Lodge Georgia - 4/25/2021
Very helpful thank y’all so much
-Dashalua W.
A passenger of Sun Country Airlines - 4/24/2021
Thank you so much for having this site!
-Gene L.
A guest of JW Marriott Las Vegas Resort and Rampart Casino - 4/23/2021
I forgot to get the name of the wonderful woman who contacted me. What a peach! So nice!
-Nanci P.
A passenger of Tampa International Airport - 4/23/2021
Mory was a gem, she took swift action to mail my iPad out before she left for long weekend! She’s deserves 5 stars!
-Jill S.
A passenger of United Airlines - 4/22/2021
Delighted at your fast response. Never happy to be denied access to a human being and having to do this on-line. Fortunately it worked this time. Thank you to all involved.
-Ted S.
A guest of DoubleTree Suites by Hilton Austin - 4/22/2021
I received my wallet today. I appreciate the soeedy return.
-Karen I.
A passenger of American Airlines - 4/20/2021
GOT IT BACK - TODAY - Thanks again.
-Eddie B.
A passenger of American Airlines - 4/20/2021
Ecxelente
-Viviana
A guest of Ocean Casino Resort - 4/20/2021
Your very effective last and found service is very much appreciated. It seems like it might be one of the best in the industry. But I have only had a couple other lost items on competitor airlines and that was a long time ago. In one case, I couldn't even make contact with their lost and found service.
-Joseph W.
A passenger of American Airlines - 4/20/2021
I'm so thankful, for the integrity of your staff first for the conductor on train
-De'Borah D.
A passenger of Amtrak - 4/19/2021
I want to thank all of the people in your hotel security, lost and found as well as the front desk person Richard and the room attendant for finding, turning in and expediting the return of my laptop so quickly. Their cooperation and quick response made it possible to get it to me asap. Thanks to them and to Harrahs Laughlin for having excellent employees.
-Tom F.
A guest of Harrahs Laughlin - 4/18/2021
Thank you for getting my I pad. I haven’t received it yet but when I do I will definitely give you a thumbs up!! Also thank you for being so efficient about all of this. Lindsay Laughlin
-Lindsay L.
A passenger of American Airlines - 4/18/2021
Thanks so much to everyone who heled with finding my lost item. I really do appreciate the time and effort in shipping back my item to me! I know it was my fault i lost it and i know you didn't have to help recover it .Thank you again .
-Jonathan M.
A guest of SeaWorld/Aquatica Orlando - 4/17/2021
Thank you very much. I had thought that I had just misplaced the item and that it would turn up eventually.Thank you again, what a great service!!
-Kevin H.
A passenger of American Airlines - 4/16/2021
A BIG THANK YOU FOR GREAT SERVICE AND ALSO RECOVERING MY LOST Cell Phone.
-Eddie B.
A passenger of American Airlines - 4/16/2021
Ince we extablisjed contact that Item was found, the process through chargerback was easy to follow and item was returned one day ahead of the estimated date. Thank you.
-Glenda Y.
A guest of Seminole Hard Rock Tampa - 4/16/2021
The person is lost and found on 4/15/2021 at noon was the most compassionate, professional, and understanding person that I have encountered in a long time. She deserves a raise! She has represented the culture and the Mirage brand in the most excellent manner. Thanks a million.
-Veda B.
A guest of Mirage - 4/15/2021
I just received my keys back from Seaworld that I lost. Thank you very much! You did a fantastic job in a very short amount of time. I appreciate all your hard work. Thank you
-Barbara G.
A guest of SeaWorld/Aquatica Orlando - 4/15/2021
This has been a refreshingly easy and effective service and I am pleased to be receiving my article back.
-Arthur Paul W.
A passenger of United Airlines - 4/15/2021
My phone was found and mailed back to me very quickly.
-STACEY M P.
A guest of Universal Orlando Resort - 4/14/2021
First I want to say thank you for two of the smoothest flights/landings I ever had.And the way I was treated on the Flight was outstanding!Then you went and found my lost wallet in less than two days What can I say; You do it all American Air lines.Thanks So much Anthony H.
-Anthony H.
A passenger of American Airlines - 4/14/2021
Great service. Thankyou
-Sheila S.
A passenger of American Airlines - 4/14/2021
Very thankful our list item was found! From reporting the lost item to recovery, it was very easy and smooth. Thank you so much!
-Amber M.
A passenger of Hawaiian Airlines Account - 4/14/2021
Thank you so much for finding my items and acting on it so quickly. I can't tell you how much this truly means to me except to say that I expected this to go well given how much I have visited this hotel in the past and have always been pleased with the service. Again, Thank you!!
-Gail S.
A guest of Eldorado Hotel Casino ATTN: SECURITY L&F - 4/13/2021
I am so grateful and appreciative, for the efforts put forth in searching and locating my luggage, thank you so much. I realize it was a team effort of the lost and found department of United Airlines therefore it should not go un-noticed of the long hours and work that goes into locating lost items. I personally want to recognize and express my deepest appreciation, and gratitude for this department of United Airlines it is because of you and your co-workers, associates, of United that people like me enjoying flying with United. Again thank you.
-SirArthur E T.
A passenger of United Airlines - 4/12/2021
Excellent service, thank you so much
-Dustin H.
A passenger of United Airlines - 4/12/2021
That is customer service perfection! Before I realized I had lost my iPad, you contacted me, found my personal info from identifying my seat location and making the effort to get it back to me. Congratulations on superb customer service United will be my airline of choice
-Eva A.
A passenger of United Airlines - 4/12/2021
What can I say? Your Lost and Found System/people are amazing!! You were right on it!! Thank you sooo very much
-Penny G.
A passenger of Jacksonville Aviation Authority - 4/11/2021
Many thanks for returning my Kindle.I knew I left it on the plane but wasn't sure which flight. Great service.
-Thomas B.
A passenger of American Airlines - 4/10/2021
I am very grateful that people listened to the messages I left on the Lost and found voice mail so that I could get my phone back! Thank you!
-Diane A.
A passenger of American Airlines - 4/10/2021
Your organization handled my lost items beautifully! Thanks so much, and I look forward to doing business with you again!!
-Steven D.
A customer of Dollar Car Rental Seattle - WA - 4/9/2021
Thank you! Very quick response
-Kiran S.
A guest of MGM Grand - 4/8/2021
This was a super easy way to get my item returned that I left in my hotel room!
-Alice S.
A guest of Hilton Garden Inn Arvada Denver - 4/8/2021
Thanks for returning my speaker so promptly.
-Bernie P.
A guest of Spinnaker Resorts Hilton Head - 4/8/2021
Your service and urgency in taking care of this is amazing!! Thank you so much
-Scott H.
A passenger of American Airlines - 4/6/2021
My returned item arrived in yesterday's mail. Thank you so much! This whole process was painless and easy.
-Diane Gallagher W.
A guest of Lost and Found Venetian Palazzo Resort and Sands Expo - 4/6/2021
Thank you for your service Miami airport lost and found.You guys are doing great job in order to provide best customer service for those who have lost the items. I got my SLR camera back with your help. Thank you very much!!
-Laxman W.
A passenger of American Airlines - 4/6/2021
I received all my belongings today. Thank you so much for exceeding my expectations. Christina Leger Room 420 2/15 through 3/25/21
-CHRISTINA L.
A guest of Residence Inn Denver South - 4/6/2021
Thank you for the fantastic and very quick service. I am very impressed with your system and responsiveness...best, Jay H.
-Jay H.
A passenger of United Airlines - 4/5/2021
EXCELLENT!!! I was thrilled to get my items back! It took 4 or 5 people until I got the right person who helped me it was worth it. You have a 10 star operation there! See you again soon! THANK YOU!!!
-Judith H.
A guest of Beau Rivage Resort and Casino - 4/5/2021
Great customer service on helping with lost credit card! Thank you!
-SANDRA L.
A guest of Cosmopolitan of Las Vegas - 4/3/2021
Handled very quickly.
-RosaLee D.
A passenger of United Airlines - 4/2/2021
I appreciate everything you all did and have submitted my positive comments to guest relations via email. Your swift actions on my behalf were great.
-Diane Gallagher W.
A guest of Lost and Found Venetian Palazzo Resort and Sands Expo - 4/2/2021
you were wonderful
-Toni Nash Y.
A passenger of United Airlines - 4/2/2021
Wonderful, thank you so much for all your help. This is why I fly American
-Russell E.
A passenger of American Airlines - 4/2/2021
I just wanted to take a moment and say thank you for the amazing customer service when ever I spoke to someone on the phone. Even if the person I was talking to couldn’t help me, they always provided a phone number to someone who might have more information. It’s the small things, such as someone taking that extra minute to provide that information, means a lot. It was never anyone’s job or responsibility to find my purse, but everyone involved took the time to help when asked. Thank you!
-Ashley Van B.
A passenger of American Airlines - 3/30/2021
The person on the line was so very helpful. I couldn't have completed the form without her
-Celia D.
A passenger of American Airlines - 3/30/2021
I can't thank you enough the process was very smooth and the people I dealt with were very professional. thank you Mary Ellen K.
-Mary Ellen K.
A guest of Tropicana Atlantic City - 3/30/2021
Thank you so much I am glad for your great team work
-Clifford S.
A guest of Beau Rivage Resort and Casino - 3/30/2021
This is a wonderful service, I can't thank you enough. Wes
-wes
A guest of Marriott's Desert Springs Villas - 3/29/2021
Thank you, thank you, thank you, for the return of my bracelets. They have sentimental value, as they were gifts. Blessings and I’ll pay it forward.
-Linda H.
A guest of Golden Nugget Las Vegas Security L&F - 3/29/2021
Many thanks to Big Cedar for recovering my wife's coat
-Larry W.
A guest of Big Cedar Lodge LLC - 3/28/2021
Thank you for forwarding the iPad to me so quickly!!
-Stephen B.
A passenger of American Airlines - 3/27/2021
Thank you very much for finding it!!!
-Darren C.
A passenger of Air Canada - 3/27/2021
Thank you for finding my shirt and sending it to me (shipping now in progress). I found the whole process informative, efficient, thorough, and easy to work with. Also, I worked with RICHARD on this, and he was very professional. THANK YOU RICHARD!
-Jim P.
A guest of Marriott's Grande Vista - 3/27/2021
Thank you for your prompt help and understanding. The gentleman I spoke with, I think his name is Mike was very kind. I received the ipads and am so relieved. Thank you,Dru van H.
-Dru van H.
A passenger of Tampa International Airport - 3/26/2021
I'm very thankful for u guys the way u work with us again thank u all I just thank God for u workers there be safe and God bless u all and who ever brought my wallet back in is a honest person thank u
-Greida V.
A guest of Caesars Palace Las Vegas - 3/25/2021
I received my item that I left there back in a timely manner. Thanks to your staff and Steve in lost and found. Thank you very much
-Tracey P.
A guest of Harrahs Cherokee Resort - 3/24/2021
OH my goodness, I didn't expect to ever see my laptop again. THANK YOU for diligence and honesty and getting it back to me.... So very appreciated!
-Julianne J C.
A passenger of American Airlines - 3/24/2021
Great
-Marcia Renee J.
A guest of Lost and Found Venetian Palazzo Resort and Sands Expo - 3/24/2021
Everything came in good order. Thank you for getting it to me. Great Service.!!!
-Phyllis F.
A guest of Bellagio - 3/24/2021
Thank you very much for your prompt attention Marlene S. P.
-Marlene St P.
A guest of Lost and Found Venetian Palazzo Resort and Sands Expo - 3/23/2021
Very cool system and security rep at Paradise resort was very informative about the system
-METTA D.
A guest of Paradise Point Resort - 3/22/2021
Our jackets and our phone charger arrived at our home! Thanks so much!!
-DeLon J.
A guest of Grand Sierra Resort - 3/21/2021
Very good service.Even I couldn't get my things back on a weekend when I was at the Resort, is good to have my things.
-Noélie L.
A guest of Vacation Village at Weston - 3/20/2021
The service returning my jacket from La Quinta resort was outstanding. I had inadvertently left it in the closet. I like to say thanks to Miles who was extremely helpful explaining the entire procedure from start to finish so perfectly. GREAT JOB, THANK YOU VERY MUCH. Jim
-James R.
A guest of Waldorf Astoria La Quinta Resort - 3/19/2021
They called me within five hours with the item that I lost. They helped me so much and I am very thankful for the people behind this!
-Regan B.
A passenger of Charlotte Douglas International Airport - 3/19/2021
Amazing service, I didn’t even notice that I’d misplaced my laptop until I received an email from this company altering me that they had it in their possession. I requested them to ship it to my home and within the hour they shipped it. Thank you so much
-Dorian D.
A passenger of United Airlines - 3/18/2021
American Airlines Lost and Found staff was fantastic. I especially want to give a note of appreciation to Melinda Jenkins for going out of her way to assist. My one suggestion would be that when choosing how one wants an item to be sent, an approximate timeline be included. I chose the international option because I thought it would be faster than sending it to family to mail to me internationally. I was not aware of the complexity and amount of time it would take.
-KATHERINE B.
A passenger of American Airlines - 3/18/2021
Thanks to the staff who found my phone, everything was intact.
-Irfan G.
A passenger of American Airlines - 3/17/2021
A big Thank You!
-Charlie S.
A passenger of American Airlines - 3/17/2021
I just wanted to thank you for helping me with the return of my tablet. Is not the tablet but, the memories I have in there. Thank you so much. God bless you all.
-Blanca M.
A passenger of American Airlines - 3/17/2021
Thank you. I received my item today. Good Job!
-Anthony P.
A guest of The Ridge Resorts - 3/16/2021
What a wonderful surprise that my lost Kindle was found. I seriously never thought I'd see it again. Thank you to everyone that was involved in returning it to the lost and found, and to them for searching for it and returning it to me.
-Brenda K.
A passenger of American Airlines - 3/15/2021
Thank you very much Laurie. Also, will you know if this will be fed ex tonight and be overnight delivery pleaseAgain thank you
-Leslie S.
A passenger of Tampa International Airport - 3/15/2021
Mark, Phil and Monica were all SUPER HELPFUL, professional and responsive! I can't thank them enough for locating my phone and overnighting it back to me, it is critical for my business. I just really appreciate them for helping me. Excellent service.
-John S.
A passenger of Jacksonville Aviation Authority - 3/15/2021
Thank you sooooo much for making this service available. As soon as the hotel identified my lost item, they were prompt to set up a shipping method where I was able to pay the shipping of my item—very efficiently. Thanks again!
-Jacqueline R.
A guest of Hilton Grand Vacations Parc Soleil - 3/14/2021
Thank you soooooooo much for sending my wallet back. Can’t believe one of your people found it as I’m pretty sure I lost it in the trees! So grateful, thanks again!
-Eamonn M.
A guest of Vail Mountain Ski Resort - 3/14/2021
My wallet was returned and everything was intact! United employees are wonderful! I’m amazed at the speedy recovery of my possessions, I’m so grateful Thank you United Airlines good job
-Virginia P.
A passenger of United Airlines - 3/13/2021
So grateful to get my things back. What a great service. Thank you so much.
-Jan D.
A guest of Hilton Grand Vacations Club Kings Land - 3/12/2021
thanks so much for found my phonei will back in octuber
-Francisco J M.
A guest of Six Flags Over Georgia - 3/12/2021
I am so happy to be reunited with my Ipad! Thank you HANNAH M. for going the extra mile for us!!
-Lori C.
A passenger of United Airlines - 3/12/2021
Very easy to apply for my list items. Thank you
-Brenda L.
A guest of Mandalay Bay Delano Lost and Found Dept - 3/10/2021
Thank you all so much
-Donald C.
A passenger of American Airlines - 3/10/2021
Thanks for returning my Jean jacket. Everything was handled promptly and professionaly.
-Jeannine P.
A guest of Marriott's Ko Olina Beach Club - 3/10/2021
Thank you so much for your good job finding my item, I will let you now as soon I have my iPad with me.
-Maria Nela C.
A passenger of United Airlines - 3/10/2021
Thank you so much for your expeditious handling. Comfort Inn at Apple Valley is our home away from home. Just love getting here as often as we can. Thank you again.
-Vicky C.
A guest of Comfort Inn Apple Valley - 3/9/2021
Thank you from the bottom of my heart for finding my car key. You saved me over $400.Barbara M.
-Barbara M.
A passenger of Boise Airport - 3/9/2021
The security professionals that assisted me were extremely helpful and quick to provide a proactive response. Only took about 45 minutes between time of my phone call about my lost watch to time of the processing the mailing fee. I am so very appreciative!
-Jenny R.
A guest of Westin Kaanapali Ocean Resort Villas - 3/9/2021
thank you!!!
-Philip M C.
A guest of The Hotel At Auburn University and Dixon Conference Center - 3/8/2021
Thank you so much for taking care of this. I appreciate it.
-Bruce C B.
A passenger of United Airlines - 3/8/2021
I received my item promptly and in very excellent condition. Excellent, prompt service.
-Lisa D.
A guest of Casa Marina Waldorf Astoria / The Reach Resort - 3/8/2021
Thank you for finding my wallet and letting me know! I have some precious items in there! Thank you so much!!!
-Anjalek B.
A passenger of United Airlines - 3/8/2021
Garnette and moise were beyond helpful and accommodating as I had left a few items in the dryer of my villa. Moise helped me out even after his shift was over and Garnette quickly located my items and sent me the shipping information. They both were so kind and patient throughout the process!!
-Caroline B.
A guest of Sheraton Vistana Resort Villas - 3/8/2021
Thanks for responding. It was not easy getting in touch but I appreciate the help!!
-Fern S.
A guest of Blue Mountain Resort - 3/7/2021
Terrific services!! Fast response and efficient management. Thanks a million :))
-Thasinee
A passenger of WestJet - 3/5/2021
It appears my left-behind item (a medical device) was located and has been placed in the mail. I am looking forward to receiving it early next week, Your system has worked as advertised and I am very relieved and grateful.
-Delorman T.
A guest of Spinnaker Resorts Hilton Head - 3/5/2021
Great job very efficient !
-Karen D.
A passenger of United Airlines - 3/3/2021
I love yall
-Anthony H.
A passenger of American Airlines - 3/3/2021
Amazing and fast customer service. User friendly. Thank you
-Shaweshe S.
A passenger of American Airlines - 3/2/2021
Lost and found department was fantastic. Glad they were able to locate me lost items
-Justin
A passenger of American Airlines - 3/2/2021
Great service. I received my wallet today, it wasn't due until Monday. Thank You both.
-Zeola Kay R.
A guest of Golden Nugget Las Vegas Security L&F - 3/1/2021
Thank you to Sarah's lost
-Lakeishea W.
A guest of Sahara Las Vegas - 2/28/2021
I got my iPad back the day after I talk to your office. Thank you for the quick and efficient service.
-Cheryl R.
A guest of Grand Canyon National Park Lodges - 2/27/2021
Everyone was so nice and helpful! What an amazing service. Very thankful!!
-Darren P.
A passenger of American Airlines - 2/27/2021
Thank you SO MUCH! I cannot believe you all were able to locate! I am so grateful. I’ve worn that coat everyday throughout this cold winter!!
-Debby W.
A passenger of American Airlines - 2/26/2021
Very smooth process. So happy you found my item
-Micheal D F.
A passenger of American Airlines - 2/25/2021
thank you folks so much for your service, it was a HUGE relief to have you find my laptop, still cant believe i did that!!!!, thanks much
-Peter S.
A passenger of American Airlines - 2/25/2021
I so appreciate the hard work that American Airlines went through to recover my device.
-Jennifer D.
A passenger of American Airlines - 2/25/2021
You guys are simply the best! Thank you so much!
-Denise S.
A passenger of United Airlines - 2/24/2021
Excellent service . They track my lost IPad very fast. Thank you
-Janeth
A passenger of American Airlines - 2/23/2021
Nice job . Thanks
-kelley W.
A passenger of American Airlines - 2/22/2021
Very Helpful!!Thank you!!
-Eddie A.
A guest of Hilton Orlando Convention Ctr - 2/18/2021
Thank you very much for looking us up on google and finding the way to return to us our passports! Really appreciate all the work and effort!
-Inna L.
A passenger of United Airlines - 2/17/2021
Thank you very much.This is a nice place to stay and definitely will recommend to my friends.
-David L.
A guest of Marriott Tucson University Park Hotel - 2/16/2021
Thank You So Much for contacting me and sending my kindle to the hotel. It is certainly appreciated. Another reason to fly United!!!
-Kathleen C.
A passenger of United Airlines - 2/16/2021
Staff was really helpful and respectful.
-Kevin B.
A guest of Hilton Grand Vacations Las Palmeras - 2/16/2021
Thank you very much!! Thought they were last for good. Great Job!
-Marty B.
A guest of Mandalay Bay Delano Lost and Found Dept - 2/15/2021
I appreciate how you receiver my call and helped me.You have a good service.Again thank you.
-Regis H.
A passenger of American Airlines - 2/15/2021
Amazing service thank you
-Kayla C.
A passenger of United Airlines - 2/15/2021
Just wanted to let you know how much I appreciate your help in recovering my ipad. I was close to missing my flight and overlooked getting it out of the of the security checkpoint tub and didn't realize till I boarded my flight. Again, thank you so much!!!
-Phil H.
A passenger of Charlotte Douglas International Airport - 2/12/2021
Thank you for making the return of my item effortless and efficient.
-Margaret S.
A guest of The Hotel Hershey - 2/12/2021
I really never expected to get my lost item (Kindle) back so I was pleasantly surprised to hear that you found it and were shipping it to me. Your system works!
-Doug W.
A passenger of United Airlines - 2/11/2021
Amazing!! Thank you...and the contact person was the best!
-Dale J.
A passenger of United Airlines - 2/11/2021
Thank you so much! This was an easy and great process for retrieving my left behind things! This is why I love Marriott
-rebecca W.
A guest of Cosmopolitan of Las Vegas - 2/10/2021
Thank you guys for the expedited service and the retrieval of my lost item. This was an easy process.
-Jackie S.
A passenger of American Airlines - 2/10/2021
I love the customer service, Nathan Castellanos went extra mile to find my glove. He deserves the best customer service Medal in the world.
-Amparo R.
A guest of Heavenly Security - 2/8/2021
Kelsey was amazing and so easy to work with. She was super responsive and got my pillows shipped back to me quickly. Thank you!!!
-Luke M.
A guest of Holiday Inn Club Vacations at Mountain Ascutney Resort - 2/5/2021
Thank you so much for being QUICK to find my laptop. QUICK to email me with info regarding my lost item also! I'm very satisfied!
-Alyssa P.
A passenger of American Airlines - 2/4/2021
Many thanks for making the ease of getting my lost items retrieved with out any hassle. You have been a tremendous help!!
-Mary W.
A guest of Holiday Inn Club Vacations Cape Canaveral Beach Resort - 2/3/2021
Thank you for tracking down my camera bag! It was left in the plane in Cancun and I didn't think I would see it again. In two weeks it was found and returned. A "10" in customer satisfaction. Thanks again!
-Herman Van E.
A passenger of United Airlines - 2/2/2021
I am beyond ecstatic that my items were found and promptly returned. Your system has proven to be exceptionally beneficial. An enormous sincere THANK YOU,Cindy Holodnak 626-201-0591
-Cindy H.
A guest of Silver Legacy Resort Casino ATTN:SECURITY L&F - 2/1/2021
Thank you so much! My son and I are so thankful for your willingness to help send his pillow home. Have a great day!
-Elizabeth M.
A guest of Hilton Grand Vacations Parc Soleil - 1/30/2021
Excellent service!!!!
-Michael W.
A guest of The Cromwell Las Vegas - 1/30/2021
Your service was excellent. From my first phone call when I talked with Francis to the day my items arrived everything was handled perfectly!
-Kay B.
A guest of Big Sky Resort - 1/29/2021
I am very grateful to United for finding my headphones. Thank you so much for this and for sending me updates.
-Lena S.
A passenger of United Airlines - 1/28/2021
Hello I receive the message and thank to found my passeport
-Aliou N.
A passenger of United Airlines - 1/26/2021
Excellent service thank you!
-Mary T.
A passenger of United Airlines - 1/22/2021
We are very lucky, that we got the passport back. Thank you for delivering
-Svenja A.
A passenger of Air Canada - 1/22/2021
Great job you guys. I didn't think that I would get my phone back. Thank you
-Veejay S.
A passenger of Air Canada - 1/21/2021
Thank you so much for your service on helping me get my lost item found and returned to me. I really appreciate you and your business. May god keep and bless you all
-Alicia W.
A passenger of American Airlines - 1/21/2021
I left my favorite coat in the lounge area while I was a guest at the Sioux Falls, SD Sheraton. When I was unpacking I immediately remember where I had taken it off and called the hotel and they had it along with my scarf. It was their pleasure to see to it returned to me as quickly as possible. I was and am ever so great full!! Thank you for helping my coat find it’s way home!!
-Nicole D.
A guest of Sheraton Sioux Falls Hotel - 1/21/2021
TY for the fast shipping to get my stuff back. Everyone was so nice
-Rhonda D.
A guest of Harrahs Cherokee Resort - 1/21/2021
Thank you
-Maritza C.
A passenger of American Airlines - 1/20/2021
Great service! Thanks
-dennis H.
A passenger of American Airlines - 1/19/2021
Thank you for the expeditious shipment of my lost item.
-Dennis R.
A guest of Hilton Los Angeles Universal City - 1/19/2021
Thank you. I received it.
-Linda H.
A guest of The Beverly Hilton - 1/17/2021
Great job. Ease of use. Great communication. Timely updates so much appreciated!
-Dennis E.
A passenger of American Airlines - 1/16/2021
Y'all are wonderful! Thank you for not giving up in reaching out to me. You are the best! Stay safe. Folks like me need you!! :)
-Mary V.
A passenger of United Airlines - 1/15/2021
Thank you so much! My daughter and grandbabies were flying with it and realized they left it on the plane. Thought it was gone forever !
-Tammi J K.
A passenger of American Airlines - 1/15/2021
Thanks for my retrieval
-Kirk D E.
A passenger of American Airlines - 1/15/2021
Thank you so much for locating my lost property.
-Maurice S.
A passenger of American Airlines - 1/15/2021
Thank you for notifying me of the items that I left in the room and for arranging for shipping. Kudos for excellent service. You are truly a blessing.
-Belva Denmark T.
A guest of Holiday Inn Club Vacations Sunset Cove Resort - 1/14/2021
I SOOOO appreciate you finding and shipping my wallet. Thank you very much.
-Marla L.
A passenger of American Airlines - 1/13/2021
Great service. Thanks so much.
-Sheila H.
A passenger of Southwest Florida International Airport - 1/13/2021
Thank you very much for your kind effort in finding and returning my card. I really appreciate it with endless thanks. Keep on doing the wonderful job you are doing and may the good Lord continue to bless you guys.
-Claudette R.
A passenger of American Airlines - 1/13/2021
I thank you guys so much, I appreciate the time and effort you have extended for me to receive my card saying thank you isn't enough for my appreciation. Keep doing the good job you are doing and God bless you all.
-Claudette R.
A passenger of American Airlines - 1/13/2021
I am so so impressed with how quickly American found our lost iPod, contacted us, and had it shipped to us! My best experience so far with lost items with any airline I have flown with! Thank you so much for your hard work!!!
-Sarah B.
A passenger of American Airlines - 1/12/2021
Thank you very very much for the time and effort to not only locate my property but to notify me and ship it back. This is the only working key fob for my vehicle and at the current time, there are no funds available to purchase a new key. My vehicle has not moved since January 6. Can't say enough about American Airlines. This deed has made me a devoted customer. Thank you again. CL
-Charles L.
A passenger of American Airlines - 1/12/2021
Thank you so much for your prompt attention
-Brenda D.
A guest of Hilton Anatole Dallas - 1/12/2021
This year I had the pleasure I’ve visited the orange lake resorts in Florida where I received amazing customer service. I also had the pleasure of staying at the Holiday inn vacation club in Williamsburg Virginia. Facility is amazing and the people were outstanding. I left a very expensive coat hanging in the closet when I checked out. I called the resort weeks later they told me the coat was in their lost and found. The character of the employees and the level of customer service your receipt from the Holiday inn vacation club is the best in the industry I have never had a bad experience. This is the best investment I’ve ever made. I am truly proud to be a member of the Holiday inn vacation club.
-Virgil J.
A guest of Holiday Inn Club Vacations Williamsburg Resort - 1/11/2021
My lost item arrived on Friday 1/8/2021. I appreciate the help in it's return.
-Elaina D. G.
A guest of Beau Rivage Resort and Casino - 1/10/2021
You guys are lifesavers. I called this AM and within one half hour you called back and informed me that you had my drawings and would ship them to me on Monday. Eric was cordial, efficient and very helpful. Thank you.
-Bill C.
A passenger of Charlotte Douglas International Airport - 1/9/2021
Thank you so much for finding and returning my IPad. I really thought it was gone forever.
-Tony
A passenger of American Airlines - 1/9/2021
I cannot believe my phone was finally turned in after 3 days of looking and asking for it! It was returned to me so quickly after the verification!! You guys are amazing!! Thank you!!
-Cynthia B.
A guest of Harrahs Cherokee Resort - 1/8/2021
Thank you I received my lost items yesterday
-Becky G.
A guest of Lake Junaluska Conference Center - 1/7/2021
I really appreciate you finding my sons game/controllers! And what an easy process to have it sent to us. Thanks again!!
-Roslyn M.
A passenger of American Airlines - 1/7/2021
I am delighted by chargerback and the CLT airport lost-and-found having the ability to call me and set up rapid shipment of my lost phone within hours of having it turned in. I am amazed that it sat in plain sight and making noises, flashing my lost-phone messages, at my remote direction for 48 hours in a busy airport. I will chuckle at security warnings about abandoned electronic devices in airports, but cannot fault the TSA, the only party involved where a person picks up the phone. This person could not go to where the phone was per my geo-location and memory, but two TSA officers picked up the telephone.
-Mark Z.
A passenger of Charlotte Douglas International Airport - 1/7/2021
I am very impressed with the customer service we received from your company.
-Donna W.
A passenger of American Airlines - 1/6/2021
I want to Thank You so much
-Maria B.
A guest of DoubleTree Resort by Hilton Myrtle Beach Oceanfront - 1/6/2021
This was fantastic service and so appreciated. The service was fast and professional. Many thanks for an excellent job!
-Susan K.
A passenger of United Airlines - 1/6/2021
Thank you, thank you, THANK YOU!
-Kathleen A.
A guest of Silver Dollar City Campground - 1/6/2021
Thanks for resolving the issue so fast!
-Mario E.
A passenger of American Airlines - 1/6/2021
I want to thank you for helping me and shipping me my lost item quickly It was of big importance for me and family.It is greatly appreciated the honest and effective work done!
-Pilar S.
A passenger of American Airlines - 1/5/2021
Thanks for your lost and found program.
-Antoine L.
A passenger of American Airlines - 1/5/2021
Many Thanks to the Austin, TX Airport Lost and Found department!
-John B.
A passenger of Austin-Bergstrom International Airport - 1/3/2021
Maria, and whoever else were involved. Thanks Thanks Thanks. I really appreciate it.P.S. Maria will you marry me? Lindy
-Lindy B.
A passenger of United Airlines - 1/2/2021
I am so amazed that you found this. It was my deceased wife's and I hated that I lost it. I have a new found respect for people. Great ethical standards United Airlines employs. Kudos !
-Douglas B.
A passenger of United Airlines - 12/31/2020
Great job!!!Good communication
-Bernardette F.
A passenger of American Airlines - 12/29/2020
Really excellent. Reached out to me to inform me that my lost item had been found and provided several different options for it to be returned to me. Very impressed
-Maxwell P.
A passenger of United Airlines - 12/28/2020
I wanna thank you so much for finding my phone.we really loved staying at hotel the view was awesome.i well tell my friends and family if they ever go to vegas that's the place to stay .again thank you.and a Happy New Year
-Bernadine M.
A guest of Cosmopolitan of Las Vegas - 12/26/2020
Thank you for your service to find and return lost iPad.
-natalia S.
A guest of Hilton Santa Barbara Beachfront Resort - 12/25/2020
I wish to thank the attendants on my flight from Chicago to Jackson Hole. They made the contacts so that my neopreme bag would be found. I received my stuff today. Everything was in there except the one item that i wanted which was a set of Bose headphones. The headphone case came but the headphones were not in there. I don't know if the case was empty when found or if the headphones were removed by someone in the lost
-Susan M.
A passenger of United Airlines - 12/24/2020
I am very glad of finding my wife' bag which was very important due to containing several documents, USD, other foreign currencies, golden chain, diamond ear rings and many other things. I am also glad to see the automated process of verifying ownership and quick FedExing advantage. Thanks to all the staff of American airlines.
-MD ZAHIR H.
A passenger of American Airlines - 12/23/2020
I have my documents with me.Thanks very much for attention
-Henry Yaime G.
A passenger of American Airlines - 12/22/2020
I am impressed with the prompt response.More and more I am glad to choose American Airlines.Thank you
-Marcus P.
A passenger of American Airlines - 12/22/2020
I would like to say Thank you so muchI was put in Contact with Charity. In a matter of minutes She had found my jewelry. So nice to talk to. Told me what I needed to do so she could get it shipped to me. I had a Tracking info in a short time. Thank you again so much. Anita Trippett
-Anita Tracy T.
A guest of Beau Rivage Resort and Casino - 12/22/2020
Easy online process with amazing time response of less than two hours. And so easy online to arrange shipment via Fedex without having to talk to anyone! Thank you!
-Syed Nayyar S.
A passenger of United Airlines - 12/22/2020
Everything was great. Including items I left in my room. Shipped back to my very quickly and professionally.
-Jonathan B.
A guest of Holiday Inn Express and Suites Dallas North Addison - 12/21/2020
J'aimerais remercier Lise, de l'aéroport de Fort Lauderdale pour toutes les démarches qu'elle a effectué pour retrouver mon téléphone. Un gros merci et je vous souhaite de Joyeuses Fêtes.
-huguette L.
A passenger of Air Canada - 12/19/2020
I am so very appreciative that my son wallet with his important items in there were able to be located and sent to me.
-Ikecia
A passenger of American Airlines - 12/19/2020
Great!!!!
-Marcia H.
A passenger of Charlotte Douglas International Airport - 12/18/2020
Omar in the Security department has been amazing!! He has been extremely helpful and made a stressful situation very easy and painless. Thank you Omar!
-Keila O.
A guest of Buena Vista Palace - 12/15/2020
Love this service. Would not have been able to get my stuff back without this service
-Misty K.
A guest of Silver Legacy Resort Casino ATTN:SECURITY L&F - 12/15/2020
Excellent service. I didn’t expect to get my iPad back much less with a response and Fedex within two days. I realized I was missing it a day after my flight and it was found and mailed in 24 hours! Great service! Thank you!!
-Lori E.
A passenger of American Airlines - 12/14/2020
Thanks a million for finding my belongings
-Anthony J.
A guest of Aria Resort and Casino/Vdara Hotel and Spa - 12/14/2020
Tammy went above and beyond to assist me with my lost laptop. She was so helpful and displayed stellar customer service during the process.
-Phillip R.
A passenger of Tampa International Airport - 12/13/2020
My lost keys arrived yesterday by FedEx-thank you, thank you, thank you. There are still honest people in the world!
-Sandra I S.
A passenger of United Airlines - 12/10/2020
Brandon I. The lost and found was of great help assisting me in finding a lost backpack. He was prompt and attentive with communicating with me about getting the backpack shipped to me. Brandon is a great asset to your company.
-Yesenia L.
A passenger of Amtrak - 12/9/2020
Thank you for your prompt and wonderful service. Greatly appreciated!
-David S.
A passenger of United Airlines - 12/8/2020
Great work!
-Tom P.
A passenger of WestJet - 12/8/2020
Waiting to receive the shipment. Amazing, great service.
-Dr. Elayne G.
A passenger of United Airlines - 12/8/2020
Thanks for finding and returning our misplaced property.
-james K.
A guest of Harrahs Cherokee Resort - 12/8/2020
We absolutely feel that you gave us the attention and service that you did because we were a bit worried when we realized that we had left our belongings behind. Of course we haven't received them yet but we have a tracking number for the shipping. Thanks again and happy holidays!
-janice T.
A guest of South Point Casino - 12/8/2020
Darlene in security is the BEST!
-Jeff B.
A guest of Six Flags Over Texas - 12/7/2020
Excellent service and efficient. Great security team too, thank you
-Gerald L.
A guest of Don CeSar Hotel - 12/4/2020
Thank you for all your help in returning my phone. You were efficient and professional. Thank you.
-Mary S.
A passenger of United Airlines - 12/4/2020
Thank you so much!!
-Soledad G.
A guest of Golden Nugget Las Vegas Security L&F - 12/3/2020
So very thankful that you contacted me regarding my son’s wallet. Is there any way to send a thank you to the person who turned it in? I didn’t think to ask when I was called. Thanks for teaching my son there are good people out there.
-Lindsay S.
A guest of Vail Mountain Ski Resort - 12/2/2020
excellent service
-seymour M.
A passenger of United Airlines - 12/2/2020
Julius from securities helped me so much. He was very nice and seemed like a nice guy overall. I lost a lot of stuff (expensive and memorable) and he made it a point to find it. I appreciate that.
-Megan S.
A guest of Caesars Palace - 12/1/2020
Excellent customer service thank you so much for the attentive
-Corrie
A guest of Hilton Orlando Bonnet Creek and Waldorf Astoria Bonnet Creek - 12/1/2020
Lost and Found thank you so much!!! Great Job!!! This is an awesome way to get things mailed!!!
-Cynthia P.
A passenger of American Airlines - 12/1/2020
Daer AA, I cannot be more thankful to you for finding and shipping my phone the same day it was lost. Your professionalism was impressive. I was hoping that even if AA found my phone at NC airport while I have already reached Houston, how would I have it picked up or shipped from AA lost and found in NC. But when I got a call, you had already straightened everything out. All I had to do is click on a button to have it Fedexed to me. Very impressive!
-Nawaid I.
A passenger of American Airlines - 11/30/2020
Thank you very much to the janitor who turned in my missing cell phone. I would like to send him a thank you note personally, if possible!
-Rebecca L.
A passenger of Charlotte Douglas International Airport - 11/30/2020
Mark from lost and found department is the best ! He was able to locate and informed me about our lost and found items immediately and he is very nice, professional, very helpful , and quick to help. He is the best ! I’m happy to know that Elara Hilton Las Vegas has wonderful and dedicated employees like Mark . Good job ! Thank you so much for being the best of what you do . God bless .
-Hope
A guest of Hilton Grand Vacations Club The Elara - 11/29/2020
I’m so great full for everyone involved in this recovery. Much appreciated. Thank you.
-Morris H.
A passenger of WestJet - 11/27/2020
Thank you for getting my passport back to me. Everyone was so nice on the phone.. Thank you again... Kathy Reilly
-Kathy R.
A passenger of Cincinnati/NKY Int'l Airport (CVG) KCAB - 11/25/2020
Thank you so much for your efforts n sacrifice to locate my items it’s well appreciated.
-Carlos R.
A passenger of American Airlines - 11/24/2020
Awesome and fast service! Thank you
-Dina B.
A passenger of American Airlines - 11/23/2020
Thank you! Thank you! Thank you! This was an extremely quick and easy process. I submitted my information last night and this morning they let me know that my jacket was found. It’s only afternoon and my jacket will soon be on its way back to me. I am so very grateful.
-Jennifer S.
A guest of Harrahs Las Vegas - 11/23/2020
Thank you to AA, specially to the Lost and Found Team for finding my computer. I appreciate all the work you guys do everyday to find and return safely anything that passengers leave behind in the planes.
-Martino
A passenger of American Airlines - 11/23/2020
Many thanks to the Drake staff who worked to find and return the AirPods. Excellent customer service! What a classy outfit you have there. Many thanks and looking forward to my next stay there!
-Richard G.
A guest of The Drake Hotel - 11/22/2020
Outstanding and amazingly quick.
-Hollis E Hughes J.
A passenger of American Airlines - 11/20/2020
United provide awesome customer care and service, and I especially appreciate the follow up phone calls!
-Sean T. M.
A passenger of United Airlines - 11/20/2020
A HUGE thank you for your service, so quickly done! To all those involved, THANK YOU!!
-Catherine K.
A passenger of VMD Kansas City MCI - 11/19/2020
Su servicio en espanol es muy bueno... muchas gracias
-Ruth P.
A passenger of United Airlines - 11/19/2020
Thank you so much! My father will be very happy.
-Lillian S.
A guest of The Grand Canyon Railway and Hotel - 11/19/2020
Thank you ,So much gratitude and relief to have my wallet returned intact. All personal items drivers license , bank cards were untouched. Many blessings , Eva Lou Cooper
-Eva C.
A passenger of American Airlines - 11/18/2020
I want to say thank you to the PHX crew for locating my LG tablet and returning it. I fly frequently and that tablet is part of my routine. Thank you so much.
-George S.
A passenger of American Airlines - 11/18/2020
Thank you so much for the effort to send my items back to me. I will be more careful in the future. But also I want to commend the housekeeping staff for turning them in. I have so many friends that won't have their rooms cleaned while they are at the hotel because they are not comfortable with people coming in to the room. I am sorry for them. And, less rooms for you to clean
-Sharon A P.
A guest of Atlantis Casino Resort Spa - 11/18/2020
Thank you for making this process easy and effective! I had my glasses within two days of the initial request.
-Tova J.
A guest of Lost and Found Venetian Palazzo Resort and Sands Expo - 11/17/2020
Hi,We have received the wallet intact. We are thankful to the entire United Airlines team who were very cooperative and supportive. Definitely we will go extra mile to report the goodness of United Airlines in taking care of passenger grievences which is worth appreciating .Once again we thank the entire United Airlines for the care and support provided to us.
-Udaykumar S S.
A passenger of United Airlines - 11/17/2020
Absolutely delighted. People I dealt with at United in every area were exceptional.
-tom W.
A passenger of United Airlines - 11/17/2020
Gracias, por enviar mi paquete.
-Rosa M.
A guest of MIAMI INTERNATIONAL AIRPORT HOTEL - 11/17/2020
Thank you
-Gini K.
A passenger of American Airlines - 11/16/2020
Thank you so much!! I didn’t even realize it was missing until I got your email. Awesome service!!
-Dieter S.
A passenger of United Airlines - 11/16/2020
AA went out of their way to secure my property that I foolishly left behind I’m so grateful. For the young lady that secured my property and verified it was mine and made arrangements to have it back in my hands.
-Russel A. M.
A passenger of American Airlines - 11/14/2020
Very happy with your professional and quick service. Thank you for finding my case!! I really appreciate it.
-Juan Carlos M.
A passenger of American Airlines - 11/12/2020
United found my iPod and returned it to me very quickly. I never expected to see it again, unbelievable customer service. I will always fly United. Thanks you so much.
-Michael P.
A passenger of United Airlines - 11/12/2020
Michael, at the front desk of Omaha’s Embassy Suites at Old Market, was super helpful, patient and accomodating in helping to locate my lost item. I talked to him several times and truly appreciate his help in seeing that it would be returned to me! Thanks, Micheal! If we come back to Omaha we will definitely be staying at Embassy Suites again!
-Ann A.
A guest of Embassy Suites Omaha - 11/11/2020
Thank you so much for the efforts you put forth in finding my ipad that I left on an airplane.
-Rosemary L.
A passenger of American Airlines - 11/11/2020
Using this site was easy and quick. Received my stuff within 7-10 days.
-Michella W.
A guest of Holiday Inn Club Vacations Apple Mountain Resort - 11/9/2020
After losing my phone and thinking it will never be found. Receiving an email giving good news, was so appreciated. I assumed no real effort will be made to locate my item due to the extreme business of the O'Hara Airport staff. I am sure the staff is challenging with much more pressing tasks than locating my phone. The email I received shared my situation mattered and the airport staff strived to make it better.Thank you
-Lisa O.
A passenger of American Airlines - 11/9/2020
I cannot thank Luxor lost and found staff enough They recovered my item, sympathized with me and kept me informedLuxor lost and found online system also worked great Thank you for being so helpful and understanding I will keep you in my daily prayers. Especial thanks to lost and found and housekeeping.
-Belgin G.
A guest of LUXOR Las Vegas - 11/9/2020
Thank you so much for taking the time to email me about my phone. I REALLY appreciate the assistance!!
-Benai P.
A passenger of American Airlines - 11/8/2020
Thank you from bottom of my heart for finding and returning my iPad! I had so many treasured photos of my mom on there. Would have been a terrible loss! Thank you! Thank you! Thank you!
-Chris P.
A passenger of American Airlines - 11/7/2020
Thank you so much. This was great service. Definitely above and beyond
-Kelly T.
A guest of Mandalay Bay Delano Lost and Found Dept - 11/7/2020
Thank you for speedy and efficient return of my ‘left behind’ item. Arrived safely today. Many thanks.
-Elizabeth B.
A guest of HGV at Craigendarroch - 11/6/2020
THANK. YOU SO MUCH!!!!
-alan D.
A passenger of American Airlines - 11/5/2020
Thanks
-Eric R.
A passenger of United Airlines - 11/4/2020
Much appreciated!! Thank you for your quick response and for getting this out right away. Nothing worse than loosing your laptop! Kudos to American Airlines!
-Beth P.
A passenger of American Airlines - 11/3/2020
Thank you for locating my lost glasses.I appreciate united Airlines’s effort to find and mail it to me .
-Homa D.
A passenger of United Airlines - 11/3/2020
we left 3 articles of clothing at the Ridge Resort. when I called to report the lost articles, everyone was very helpful and compassionate. if there was a star rating for their service it would be 5 stars. Thank you
-Alan C.
A guest of The Ridge Resorts - 11/2/2020
Best service Ever
-Gustavo S P.
A guest of Hilton Garden Inn Midtown - 11/2/2020
Dear all,So much happy to see your email. As a I was in rush for connecting flight and didn’t know about the loss of my wallet till the air crews informed me. Thank you so much for your cooperation in finding my wallet with most important ID cards, Bank credit and debit cards, driving licenses, FAA A
-Badri K.
A passenger of American Airlines - 11/2/2020
I am absolutely thrilled and completely thankful for your efforts in finding my phone. It was my own ignorance that put me in this situation and I truly appreciate your efforts! Such a fast resolution too. Thank you again!
-Tammy D.
A guest of Six Flags Over Texas - 11/1/2020
Great service professional personnel, handled in a timely manner.
-Calvin Morgan J.
A guest of Harrahs Resort Atlantic City - 10/30/2020
THANKS....wonderful service...
-Gregory P.
A passenger of United Airlines - 10/29/2020
Arrived today. Thanks so very much
-Ruth W.
A passenger of United Airlines - 10/28/2020
Thank you for your diligence in finding my IPad Pro. I do not usually loose or leave things behind. Greatly appreciate the process in assisting your crew in finding this item. Thank you so much!
-Kristy B.
A passenger of American Airlines - 10/28/2020
Outstanding service by both the security guards that helped me (I was a bit of a mess and had no idea what to do) and Lost
-Francine R.
A passenger of Southwest Florida International Airport - 10/28/2020
I couldn't be more pleased with how quickly my iPad was found and is on its way back. THANK YOU so much.
-Sandy F.
A passenger of American Airlines - 10/27/2020
Thanks so much for promptly returning the iPhone. Appreciate your assistance and concern.
-Pam L.
A passenger of American Airlines - 10/27/2020
Worked great! No time waiting on hold and I was provided with frequent updates through texts.
-Kimberly Sue L.
A passenger of American Airlines - 10/26/2020
They are so quick thanx so much
-Cyrkia R.
A passenger of American Airlines - 10/26/2020
Thanks you very much! I enjoyed my stay athe Hotel. Yes those are my keys
-Larry H.
A guest of Flamingo Las Vegas Lost and Found - 10/26/2020
Thank you so much for finding my nightgown and slip...I also sent in a notice that I think I left my brown rubber flip flops...did they get found also?
-Angie L.
A guest of Marriott's Summit Watch - 10/26/2020
Great customer service !!! Thank you !
-Gayle H.
A passenger of American Airlines - 10/23/2020
I received my lost items on Oct 21, 2020 Thanks to Embassy Suite Convention Center Hampton , Va again Thanks
-Avon C.
A guest of Embassy Suites Hampton - 10/23/2020
Excellent service! I left my new charger cable
-Suzanne B.
A guest of Hotel Indigo Nashville - 10/23/2020
The items arrived in a timely manner and totally unharmed. Thank you so much for your kind assistance.
-Robert B.
A guest of Westgate Branson Woods Resorts - 10/22/2020
Very Well done! thank you!
-Mahvash M.
A guest of Tropicana Atlantic City - 10/22/2020
Wonderful and quick service. Thank you so much for helping me retrieve my lost necklace!
-Tess R.
A guest of Lost and Found Venetian Palazzo Resort and Sands Expo - 10/22/2020
Thank You very much I received my package today.
-Kathy C.
A guest of Harrahs Resort Atlantic City - 10/22/2020
Great service, we will see if everything is still in there when it arrives!!! Hoping!!!
-Tim C.
A passenger of American Airlines - 10/21/2020
I want to thank your employee Mike who assisted with locating my lost article. He provided superb customer service. Mike is a fantastic representative for your organization. Thank you very much for locating the lost item and making the arrangements to get it shipped.
-Terri Y.
A passenger of Tampa International Airport - 10/21/2020
This experience with American Airlines has helped me make the decision to fly American exclusively from now on. My life is on that computer and you returned it to me. I put it down to assist an elderly person and completely overlooked it when I was finished. Than you so much. I had school work and regular work that was irreplaceable and now I’m getting it back. I can’t say thanks enough.
-Larry C.
A passenger of American Airlines - 10/20/2020
Yes I would like to leave a note regarding Chris from Lost in the found was the best emplyee at your hotel I have dealt with. she did a fantastic job and I really really appreciate her help thanks again bye
-Jerry A.
A guest of Harrahs Laughlin - 10/20/2020
I can’t thank you all enough for finding my laptop and getting it shipped on its way back to me. It means a great deal to me!! So much appreciated!!!
-Karen J.
A passenger of American Airlines - 10/19/2020
Received our package, thank you, for sending.
-Carolyn B.
A guest of Inn at the Pier - 10/19/2020
Thank you for finding and returning our lost item! The system was easy to use!!
-Amy T.
A guest of Hilton Myrtle Beach Resort - 10/19/2020
Thankful for the return of b my friends phone. I love flying with Suncountry. I love the location in the Humphrey building at the Minneapolis airport always treated with respect by the Stewart’s and pilots entering and exiting the plane and I will be loyal to Suncountry and fly only Suncountry.
-Bonnie W.
A passenger of Sun Country Airlines - 10/19/2020
Thank you all so much. You're really wonderful people. I know where I'll be staying anytime I'm in Tucson again.
-James D.
A guest of Best Western Royal Sun - 10/19/2020
We want to thank Rose for all her help retrieving the wallet left in the safe at Maswick at Grand Canyon. The wallet was delivered today and everything was there. Rose went above and beyond anything I expected. The person at Maswik said Rose will take care of it. She exceeded all expectations. It started with a fantastic room at the Willow building and ended with Rose resolving our problem. We are so happy with our Grand Canyon vacation staying at Maswik. I cannot thank Rose enough.
-Sandy M.
A guest of Grand Canyon National Park Lodges - 10/18/2020
Thank you very much. Corey was great.
-Dietrich B.
A guest of Holiday Inn Club Vacations Holiday Hills Resort - 10/17/2020
Thank you so much for your diligence in finding my license.
-Lynnae L.
A passenger of United Airlines - 10/17/2020
Thank you so much for the quick return of my lost top
-Jean F.
A guest of Bloomington Normal Marriott Hotel - 10/16/2020
Thank you guys for everything you provided me whith to get my phone back it is nice to no that there are still hope when you think that its a chance you might not ever see your lost item again so thank you American airline once again.
-Kimm J.
A passenger of American Airlines - 10/16/2020
Unexpected surprise
-Paul M.
A passenger of United Airlines - 10/16/2020
Thank you for all your help, I never dreamed anyone would find it! Thank You
-Luci T.
A passenger of United Airlines - 10/16/2020
They help me immediatley Thankyuo everibody
-ibolya B.
A passenger of United Airlines - 10/15/2020
Thank you
-melvin P.
A passenger of Amtrak - 10/15/2020
You guys are truly amazing! We’ll never fly anything but United Airlines from now on. Thank you for caring.
-Annette L.
A passenger of United Airlines - 10/15/2020
Thank you so much. Mike was courteous and helpful in helping us get our glove back.
-Mike B.
A passenger of Tampa International Airport - 10/13/2020
THANK YOU VERY MUCHfor your kindness and professional demeanor. Have a great day. Sincerely, Josef K.
-Josef K.
A guest of Lost and Found Venetian Palazzo Resort and Sands Expo - 10/13/2020
You guys rock .... service, food Lost items What can I say. Will absolutely be back had an amazing seven days. Thank you again
-John S.
A guest of LaPlaya Beach and Golf Resort - 10/11/2020
We had a great stay! And a little rough morning when we realized we forgot a dress in the room. But the staff was very helpful and efficient! We would love to stay there again! And leave with all our belongings next time. Thank you.
-Austin P.
A guest of Hotel Warner - 10/11/2020
I received excellent help from American Airlines on the loss Of my tablet. They immediately called me and sent it as soon as possible when they found it. I Would like to thank the people that work in the lost and found department very much.
-Jacqueline D.
A passenger of American Airlines - 10/10/2020
I was so happy with the service at the lost and found department of American Airlines! They really cared to help me find my lost laptop and get it back to me as soon as possible. So grateful to them!
-jacqueline D.
A passenger of American Airlines - 10/10/2020
Thank you very much for setting me up with chargeback and helping me retrieve my photos that 8 left behind at your hotel. THeybwere old family photos given to me at a funeral family gathering 8 had not even had a chance to look at and had not even realized I had left behind. The desk clerk worked hard to call me back and recall me after the process had stared and completed to make sure 8 had taken all of the step to ensure shipping to me would happen. Your customer service is supreme and I thank you very much. I am sorry I do not know the name of the person who helped me as she should be recognized for her excellent service. Thank you.
-Jeannie D.
A guest of Embassy Suites Crystal City - National Airport - 10/9/2020
Thank you so much for locating my iPad and shipping it to me. I never thought I’d get it back!!!
-Ellen K.
A passenger of American Airlines - 10/8/2020
Thank you, Arsenio!
-Marcy R.
A guest of Residence Inn Gaslamp - 10/8/2020
She called me as soon as I filed a report. I got the lost item next day. Very helpful. Thanks.
-Seiki O.
A passenger of American Airlines - 10/8/2020
I received my phone. Thank you so much again to Pam, Mahogany and Angela for going above and beyond!! Kudos to the cleaning crew person at the gate and to Will Ford for getting the phone to Lost
-Arlene G U.
A passenger of American Airlines - 10/7/2020
You guys are fantastic. Thank you very much.
-Terry K.
A passenger of American Airlines - 10/7/2020
Excellent! Thanks so much for your findng and sending my IPad
-Iverson
A passenger of United Airlines - 10/7/2020
I am very grateful for the staff and their quick response to reuniting me with my items. I was contacted before my second plane was in the air and every thing was handled professionally. Thank You!
-LaNetta B.
A passenger of American Airlines - 10/5/2020
Thankyouverymuch.Iwasonaroad trip anddidn'tknow where Ieftit.
-Karen K.
A guest of Yellowstone National Park Lodges - 10/2/2020
I spoke with Kathy and found her to be an absolute professional with incredible tact. She has not only maintained my confidence in United, but has elevated it. Thank you United for hiring and training your employees to this high professional standard. A forever grateful frequent flyer.
-Luis G.
A passenger of United Airlines - 10/2/2020
Thanks for finding my headphones
-Ronald J. F.
A passenger of American Airlines - 10/2/2020
This tool was very help in finding my lost item. I also loved how quick it was resolved and shipped out!
-Selisa A.
A guest of Treasure Island - 10/1/2020
Thank you so much. My wife has Alzheimer's Disease and everything she does on a daily basis is in that laptop. My heart is full and grateful for the excellent service provided by American Airlines!!
-Michael P G.
A passenger of American Airlines - 9/30/2020
Thank you so much for getting my tabletBack to me so soon. Marilyn
-Marilyn M.
A passenger of American Airlines - 9/29/2020
I wish I could remember the name of the employee, a women. She was wonderful and efficient contacted me by phone the next day after my inquiry. She located my jacket and shipped it to me that very day. I’m so grateful. You have a wonderful and caring lost and found service.
-Julie S.
A guest of Grand Canyon National Park Lodges - 9/28/2020
Yvonne did a GREAT JOB Thank you!
-Melinda S.
A guest of MGM Grand - 9/28/2020
Thank you very much! I was in terrible spirits until you called me with the news that you had them!
-Robert M.
A guest of Red Lion Olympia - 9/28/2020
Just received my lost item in the mail. Thank you so much for making it happen. Especially to the person who found it in our room and made it all happen. Thank you so much. We will definitely return to this hotel.
-Paul W.
A guest of Double Tree Suites by Hilton Orlando Disney Springs Area - 9/28/2020
I am so impressed with the effort that your team did to find my item. The constant communication from American Airlines was amazing. So happy to get my wedding ring back.
-Jennifer D.
A passenger of American Airlines - 9/25/2020
Thanks for updating me and for returning my trousers,David C.
-David C.
A guest of HGV at Craigendarroch - 9/24/2020
You guys are the best!! Thank you all and look forward to our next visit.
-Russell R.
A guest of Atlantis Casino Resort Spa - 9/24/2020
Thank you so much for taking the time to locate my lost kindle. I am so impressed in the short amount of time It took to receive notification that you had received my request and then to get another notification that it had been located in less than 24 hours is remarkable.
-Terry D.
A passenger of American Airlines - 9/23/2020
This service was an amazing experience. They got back to me that they found my item in less than a day and started shipping it after I confirmed all my information. Thank you so much for you swift responses and I’m very grateful to you for looking and finding my important item.
-Malik G.
A passenger of American Airlines - 9/23/2020
So thankful!!!!
-Ashley V.
A passenger of American Airlines - 9/23/2020
Very nice of you to find my passport, call and email me, and ship it so quickly. Great job. Thank you.
-Elizabeth H.
A passenger of United Airlines - 9/22/2020
I’m very impressed with how fast my lost item was found and the options available to me to retrieve it. I thought it was gone forever. Thank you very much.
-Mike S.
A passenger of American Airlines - 9/22/2020
I recently left my purse on the plane, after a flight from Cincinnati to Orlando/Sanford. Thank you so very much to Tony and Mrs. Mary for being so helpful. Tony notified me that my purse had been located, and Mrs. Mary was very helpful in keeping me informed regarding the return of it. Every company should have employees who are this helpful and compassionate.
-Mary S.
A passenger of Allegiant Travel - 9/22/2020
We received our lost item in good timely manner
-Vincente T.
A passenger of American Airlines - 9/18/2020
thanks you were awesome to work with and made it really easy to get my shirt back
-mike H.
A guest of MGM Grand - 9/17/2020
Thank you so much got taking the time and effort to contact me
-Sarah F.
A passenger of Hawaiian Airlines Account - 9/16/2020
The agent Carman that retrieve my lost item was excellent she communicate with me clearly
-Vincente T.
A passenger of American Airlines - 9/15/2020
Thank you so much for finding my license. As a person displaced by hurricane Laura this is one less thing to worry about.
-Angelena G.
A passenger of American Airlines - 9/14/2020
Thank you so much for returning my lost item. I'd like to personally thank the cleaning crew that found my watch. PLEASE forward my "THANK YOU" to them!!!!! And if all possible could you find out where the item was found. It is bothering me where I left the watch
-JEFFREY Ty A.
A guest of Village Realty - 9/14/2020
Yes we received our package Friday. Thank you so much for your prompt response to our dilemma. We received everything intact and all together as we had packed them. We are so impressed and grateful to your employees honesty and diligence in returning our forgotten items on your aircraft. You guys called me twice and definitely tried to reach out to us about our missing belongings even before we realized it ourselves. That was a stressful day for us traveling with our elderly parents and yes with too many carry items. We learned our lesson the hard way. Never to be repeated. And thank you so much to your excellent service you have relieved so much post travel stress and despair. Fa’afetai lava! Thank you very much!
-Elisapeta/ Poto M.
A passenger of United Airlines - 9/13/2020
Marina was so helpful and kind. She made my day
-Sarita M.
A guest of Tahiti Village - 9/10/2020
The represenatiive at United was outstanding! So professional and friendly, and I was so grateful to have received my lost item back. They offered tracking info immediately and it arrived just when they said it would. I feel very lucky to have dealt with this company!
-Lauren
A passenger of United Airlines - 9/10/2020
appreciate venitien for saving my lost items and shipping it back too
-MAUREEN P.
A guest of Lost and Found Venetian Palazzo Resort and Sands Expo - 9/10/2020
Great service. Thank you.
-Ali R.
A passenger of United Airlines - 9/9/2020
Thank you very much. I am very happy for get my cellphone!! Blessings
-Laura
A passenger of American Airlines - 9/9/2020
Thanks for getting our back in this trip !! Best team
-Cindy C.
A guest of Hilton Grand Vacations Club The Elara - 9/8/2020
I am beyond thrilled. The dedicated work done by Tia Seymore in Security is amazing.
-Pamela K.
A guest of Beau Rivage Resort and Casino - 9/8/2020
Thank you so much for taking the time to find my lost item. Super please..
-Myriam S.
A guest of Universal Orlando Resort - 9/7/2020
Thank you so much! You are awesome. I appreciate you quick response and professionalism!
-Tina P.
A guest of Paris Las Vegas - 9/5/2020
Thank you. Following up with Mr. Porter froze security about the missing other side to the earring. I will follow-up in a week with security.
-Elizabeth O.
A guest of Westgate Lakes Resort Orlando - 9/5/2020
Well worth the money spent to get my ipad pro back. I received daily updates from my agent and was immediately informed when it was found. Can't wait for it to get back to me this weekend.
-Ryan F.
A passenger of American Airlines - 9/4/2020
great system! Initially reporting and contacting airport is a hassle but this is the best
-Teddie K.
A passenger of United Airlines - 9/3/2020
Thank you for your honest service and returning my lost item, its the best service I aver received. Thanks for the staff members
-Jose G.
A guest of Legoland Windsor - 9/3/2020
Thank you. Our lost items were returned August 31 completely intact.
-Phyllis L.
A guest of Bluewater Realty - 9/3/2020
Unparalleled customer service will definitely recommend this Palazzo
-Juan Carlos R.
A guest of Lost and Found Venetian Palazzo Resort and Sands Expo - 9/1/2020
Excellent
-Tom G.
A passenger of Air Canada - 9/1/2020
This process was easy and provided a quick positive resolution. Thank You
-Juan G.
A guest of Holiday Inn Express & Suites Hermiston Oregon - 8/31/2020
MGM family I love you I believe in you that’s why I own stock in you!!!!
-Greg J.
A guest of MGM Grand - 8/31/2020
Excellent Servoce
-Jose G.
A guest of Legoland Windsor - 8/30/2020
Greg Ashimine in baggage dept.took the Initiative and got ahold of Billy Remular and went and found my tablet. If it wasn't for Greg's initiative and Billy's help I would have not found that tablet. I recommend they both get a huge raise Aloha and thank you they are wonderful employees!!
-Harry Curtis R.
A passenger of Hawaiian Airlines Account - 8/29/2020
Received. Thank you!
-Susan S.
A guest of Holiday Inn Express Eugene - Springfield - 8/29/2020
This was a very convenient service however I did not receive all items back. The black shorts were not returned.
-Mary R.
A guest of Margaritaville Resort Gatlinburg - 8/27/2020
Great job thanks
-Marry H.
A passenger of American Airlines - 8/26/2020
Every single person I worked with at lost and found was so nice and polite very efficient and educated in their jobs thank you!
-Alan M.
A guest of Wynn Las Vegas - 8/26/2020
thank you so much!!! you guys are the best!!!
-mirna A.
A guest of Ocean Casino Resort - 8/25/2020
SO HAPPY
-Robin L W.
A passenger of American Airlines - 8/25/2020
We are grateful to Big Cedar staff in returning out then lost and now Found items. We know it starts with the honesty and integrity of whomever originally found the items. Then the moral compass, of whomever, to turn items in. Then the follow through of each dedicated staff member from Bent Hook Marina calling the Lost and Found of Big Cedar. Thank You to all unnamed persons in touching our lost item and it being returned to our home. Lesson learned from this...don't trust or believe your kids to get everything out of the boat. No matter how old they are. Thank you Big Cedar for a safe return of a much loved item. -Barbara
-Barbara
A guest of Big Cedar Lodge LLC - 8/25/2020
My item was delivered save, really well protected, and on time. Thanks you for finding it.
-Emmanuella C.
A passenger of United Airlines - 8/22/2020
Great job
-Calin M.
A passenger of American Airlines - 8/21/2020
Thank you for your outstanding service!!
-Kayla M.
A passenger of United Airlines - 8/20/2020
I can not express the gratitude that I have for the American Airlines crew and the lost amd found team that found my iPad that I left on the plane. Especially Farrah from the lost amz found team, she was so friendly and professional but very personable. Thank you, Thank you, Thank you
-Angela M.
A passenger of American Airlines - 8/18/2020
Process was quick and easy! Got my item back within a few days of it being found!
-James H.
A passenger of American Airlines - 8/18/2020
Very happy that I received my ipad back through the chargerback process. I wanted to thank the honest folks at United Airlines and let them know that their diligence and work ethic helps this country move ahead! The chargerback system worked!
-Andy
A passenger of United Airlines - 8/16/2020
Fantastic service. Quick action taken. Lost item shipped to me same day reported. Very satisfied.
-Craig W.
A passenger of American Airlines - 8/16/2020
Megan was awesome.
-Henry
A guest of Doubletree by Hilton Houston Intercontinental - 8/15/2020
Amazing! Thank you John!
-Yeritza M.
A guest of The Signature at MGM Grand Security L and F - 8/14/2020
I’m really HAPPY.. w/ the staff who cleaned our room.. they were awesome! My son had left his shoes behind and they found it. Thank you for your honesty. I’m so happy they had an option to mail our items back to us... great job Trump.... keep up the good work! Aloha-
-Ashley M.
A guest of Trump Hotel - 8/14/2020
wonderful service, so quick!!! THANK YOU!!!
-Betty N.
A passenger of Amtrak - 8/13/2020
You all were extremely helpful and are very much appreciated. Thank you!
-Mitchell K.
A passenger of American Airlines - 8/13/2020
Thank you for excellent service, also the hotel is a beautiful place and awesome stuff
-Luis
A guest of Paris Las Vegas - 8/13/2020
Great work! Received immediate response and super fast handling of returned shipment.
-Lucia Q.
A passenger of United Airlines - 8/12/2020
Thank you
-Kenneth P.
A passenger of Amtrak - 8/11/2020
Thank you so much. My forgotten clothes arrived today in great condition. Thanks for the quick response
-Judy H.
A guest of Microtel Inn and Suites by Wyndham - 8/10/2020
This has been one of the most proactive, professional and seamless process that I have experienced in terms of customer service in a very long time. Thanks for the high level of professional communication and speediness!
-Paige H.
A passenger of American Airlines - 8/10/2020
And now we have another reason to love The Venetian. We don’t normally leave things behind in our hotel rooms, but when we have it’s almost always been a hassle to retrieve them. Your procedure is wonderful. You’re wonderful! And, obviously, your cleaning ladies are honest. THANK YOU! See you again.
-Tony H.
A guest of Lost and Found Venetian Palazzo Resort and Sands Expo - 8/8/2020
Thank you SO much for locating my phone so quickly, and thankfully some kind person handed it in. Hopefully, it will arrive home today!
-vivian Y.
A passenger of American Airlines - 8/8/2020
My wallet was turned in by a stewardess on the flight that I was on and I had lost my wallet and it wasn’t 24 hours later when American Airlines called me told me they had found it and was in the mail back in my possession thank you so much American Airlines
-Maryellen M.
A passenger of American Airlines - 8/7/2020
Very satisfied with the services.
-Ramphis
A guest of Caesars Palace - 8/7/2020
Great! Thank you.
-Natalia U. Q.
A guest of Harrahs Laughlin - 8/7/2020
I received the package Thank you
-Asmik M.
A guest of Lost and Found Venetian Palazzo Resort and Sands Expo - 8/7/2020
Received my list sweatshirt when I returned from my trip. Thank you!
-Mary G.
A guest of Trump Hotel - 8/5/2020
There is a young man at O'hare who called me when he received my wallet and gave me the number to call the next morning to start this process that deserves special commendation ... adding to that the whole process and Cole in administration and your Lost and Found ap worked just great! I am a frequent AA flyer and I am delighted with your service!
-Joseph R Z.
A passenger of American Airlines - 8/5/2020
I am so appreciative that Julio and Milka worked as a team to find my prescription glasses. They answered my calls and worked diligently. This true admirable and true customer service. Excellent employees representing Hilton!!!
-Esty M.
A guest of Hilton Altamonte Springs - 8/4/2020
Service was fast and efficient. Thank you so much for your collective effort.
-Antonio C.
A passenger of American Airlines - 8/3/2020
Thanks so much for your kindness and help with my lost item.... congratulations outstanding
-Lynn V.
A guest of Grande Villas Resort - 8/1/2020
Thank you kindly for your professionilizm
-Winifred J P.
A passenger of American Airlines - 7/31/2020
Thank you soon much to whoever found my phone and turned it in!! And thx to the staff who mailed it out quickly! God bless all of you!
-Karen B.
A guest of Yellowstone National Park Lodges - 7/26/2020
Quick and great costumer service at AA lost and found...thank you
-Sylvia B.
A passenger of American Airlines - 7/25/2020
got the shorts back in less than a week.thanks
-Randy R.
A guest of Gold Strike - 7/24/2020
Thanks for the good service as always.
-Thomas Franklin T.
A guest of Tropicana Evansville - 7/23/2020
Thank you so much for finding my iPad. 35 years of flying and this is first time i have lost anything.
-Tom S.
A passenger of American Airlines - 7/23/2020
This process was fast and I am so happy to get my item back! Thank you.
-Mark
A passenger of United Airlines - 7/22/2020
Amazed on my wallet being found and returned with everyhting in it, almost a month after my flight. Thanks for your honest employees and for following up on this.
-Diego
A passenger of United Airlines - 7/22/2020
I am very, very thankful for the American Airline staff for having a process in place that allowed me to locate and receive my IPad that was left in the airplane. I am also very thankful to Chargerback for making sure I received my item in a timely manner!
-Sally V.
A passenger of American Airlines - 7/22/2020
I am extremely please with the entire process from my original claim to the weekly updates on the status of the search . It was great to be updated of all your efforts that resulted in successful locating my beloved IPad !! I am shocked and extremely happy with your services . I very impressed with your process and the highest level of customer service you provided me .
-Salvador O.
A passenger of American Airlines - 7/21/2020
Staff was very helpful. Great job over there Thank you
-BIEBRACH J.
A guest of Wynn Las Vegas - 7/21/2020
Super job - wayyy beyond my expectations to get my phone back within 24hrs of reporting it lost!
-Kenneth M.
A passenger of United Airlines - 7/20/2020
United did a great job finding my lost item and getting it back to me. Everyone was eager to help and showed genuine concern. Thank you for diligently helping me with my problem.
-James O.
A passenger of United Airlines - 7/20/2020
Got my Wallet today.Thanks!!!!!
-frank M.
A passenger of American Airlines - 7/20/2020
I left my purse in the seat pocket in the plane and a week later, I received an email that it was found and I paid for it to be shipped to me the same day and it was shipped. I’m still awaiting the arrival but I am so thankful they found it and gave it back because my life was in that purse.
-Diandra W.
A passenger of American Airlines - 7/17/2020
Thanks so much for helping me with getting my iPad. The person I talked to was very nice, very helful, and gave me great instructions on how to get my iPad back here at my home. 10 would be the person score if I was rating him. He was excellent. Thank you!
-Peggy F.
A passenger of Charlotte Douglas International Airport - 7/17/2020
Great service Heather ! Good Job !Ronald C.
-Ronald C.
A guest of Massanutten Resort - 7/17/2020
Thank you.
-Bob H.
A guest of Harrahs Laughlin - 7/14/2020
Thank you!
-Elaine A.
A guest of Lost and Found Venetian Palazzo Resort and Sands Expo - 7/14/2020
Our item was delivered intact
-Rebecca D.
A guest of Emerald Isle Realty - 7/13/2020
Thanks rec. this week, a day later or so than I expected but sure it was due to Holiday weekend. Very efficient otherwise but a little pricey I thought. Glad to have it back though!! jay
-Jay W.
A guest of DoubleTree Resort by Hilton Myrtle Beach Oceanfront - 7/9/2020
Thank you so very much for hiring people with the integrity to find my valuable and make sure that it was returned to me!
-Christine W.
A passenger of American Airlines - 7/9/2020
Thank you so very much for finding and shipping my cell phone. I have photos of my Mom, who passed away in April, that are precious and could not ever be replaced. Thank you to American Airlines for having a lost and found that actually works for their customers. I am elated that my phone is being shipped to my home in California. I thought it was gone for good. Thank you from the bottom of my heart.
-Sandra L.
A passenger of American Airlines - 7/8/2020
The representative that returned my lost and found report was very kind and helpful! They had my lost item and worked with me to get it shipped that same day. It had quick shipping and I am so very happy to have my item back. Thank you for your detailed list and found reports and polite helpful staff.
-Kindsey C.
A guest of LUXOR Las Vegas - 7/8/2020
Thank you for your concern, it's a great relief to have my passport back.
-Sabine P.
A passenger of United Airlines - 7/4/2020
User friendly, fast and efficient!! Thank you!
-Nicole R.
A guest of Cosmopolitan of Las Vegas - 7/4/2020
Return of my iPad was much welcomed, and delivered as scheduled. Your system works!
-Ronny P.
A passenger of American Airlines - 7/3/2020
Very helpful and very pleasant people.
-Teresa M.
A guest of Holiday Inn Club Vacations at Orange Lake Resort - 7/3/2020
Thank you for promptly returning my lost ipad on American Airlines flight. I was very impressed with the communication, the overall process and of course the end result.
-Rahul M.
A passenger of American Airlines - 7/2/2020
I'm very grateful for finding my personal items. Thank you so much for your professionalism and commitments and your promise for investigating and finding my notepate and personal items in my notepad. We definitely look forward coming back to Venetian / Palazzo hotel
-Artin A.
A guest of Lost and Found Venetian Palazzo Resort and Sands Expo - 6/28/2020
did not receive package tracking number393604588032
-ryanjsocha@gmail.com
A passenger of Amtrak - 6/25/2020
Received the phone today in the mail thank you all so very much don't know how greatly it was appreciate it thank you again
-Daniel G.
A guest of Harrahs Cherokee Resort - 6/25/2020
So very thankful I had an email stating my Kindle was found when I arrived home from my trip! Very quick and efficient. I am relieved and blessed! Thank you!!
-Katrina W.
A passenger of Allegiant Travel - 6/23/2020
Wonderful service and I want to thank everyone involved for the honesty and speedy service
-Thomas P.
A passenger of Tampa International Airport - 6/22/2020
Thank you for your professionalism and quickness with returning my item back to me.
-Tirza Z.
A passenger of United Airlines - 6/19/2020
Thanks so much for finding my Kindle. Also appreciate the good service! Shipped so quickly! We love Trop Laughlin!
-Judy. F.
A guest of Tropicana Laughlin Hotel Casino - 6/11/2020
I would like to thank you for all your help with finding my property!
-Cathy W.
A passenger of American Airlines - 6/10/2020
I appreciate being contacted for my lost drivers license! This is a huge relief. Thank you!
-Christina G.
A passenger of American Airlines - 6/10/2020
Thank you for finding my phone .
-Ben S.
A passenger of American Airlines - 6/9/2020
Thank you so much for everyone’s excellent work in finding and shipping our cell phone back to us. Want to especially thank Ibrahim Bah with Prospect / American Airlines for finding and notifying me of the lost cell phone. His customer service was excellent, and he was exceptionally friendly and helpful. Thank you again. Josh
-Josh F.
A passenger of American Airlines - 6/8/2020
THANK YOU for returning my Kindle. Appreciations to Yer Vang in Central Baggage for such diligence! You folks are great!
-Judith S.
A passenger of Sun Country Airlines - 6/4/2020
Thanks United, awesome job, my personal item was found, no words to say Thanks
-Robert H.
A passenger of United Airlines - 6/3/2020
My Thanks to Akyo and Precious @Lofton amtrac there professional and courteous help was greatly and refreshing
-Bill S.
A passenger of Amtrak - 6/3/2020
Thank you for your help with a smile and laughter
-Samuel Henry "Jack" Hairston I.
A guest of Beau Rivage Resort and Casino - 5/29/2020
I figured I would not see my expensive camera again. But, I filled out the lost property form and hoped for the best. It was found quickly and will be shipped to me.Thank you so very much for saving the day.
-Shawn
A passenger of American Airlines - 5/29/2020
Thank you very much for returning the laptop.
-Beverly B.
A passenger of American Airlines - 5/28/2020
I so appreciate you mailing my passport to me. Excellent
-Brenda L.
A passenger of United Airlines - 5/28/2020
EXCELLENT!!! THX SO MUCH!!!
-Debbie P.
A passenger of Amtrak - 5/27/2020
Thank you for your attention. I received a message from FEDEX about my item. They send me a number to tracking it.
-Margarete
A passenger of United Airlines - 5/26/2020
Very good service!!
-Clarine F.
A passenger of Tampa International Airport - 5/26/2020
very nice people
-tiffani L.
A passenger of United Airlines - 5/24/2020
after 60 days of my items being lost, i was grateful that I received a call from from AA that my items have been found.Thanks
-Steven O.
A passenger of American Airlines - 5/20/2020
I would like to thank Joan Lyman at American Airlines for her uncommon effort. I would like the CEO and all the employees at AA what Joan did for me. In February 2020 I was on a flight from LAX to Lahaina, Maui when I inadvertently left my brand new computer in the back seat pocket on the plane. By the time I got to my hotel and discovered my fault I called AA Lost and Found and discovered no one reported my computer lost. I spent the next few days of my vacation calling AA lost
-Charles B.
A passenger of American Airlines - 5/19/2020
After I filed the claim in less than 24 hours I received a feedback and in more 48 hours I’ve got my item.I appreciate your service.
-Simone B.
A passenger of American Airlines - 5/16/2020
Super Happy that you found it and can ship it to me. I appreciate the updates.
-Jeanette R.
A passenger of American Airlines - 5/14/2020
Thank you so much for helping me retreave my car keys! I'm very thankful for all your help.Wanda S
-Wanda S.
A passenger of Carnival Cruise Line - 5/13/2020
Thank you,Thank you,Thank you
-lathie H.
A passenger of Carnival Cruise Line - 5/13/2020
Maile Martin demonstrated exceptional ethics in reaching out and returning or lost money. Much appreciated !
-brian S.
A passenger of United Airlines - 5/12/2020
NEVER THOUGHT I WOULD SEE MY MAKEUP CASE AGAIN !!!! I WAS SO WONDERFULLY SURPRISED. THANK YOU SO MUCH. GREAT JOB !!!!!!!!
-NANCY R.
A passenger of Carnival Cruise Line - 5/12/2020
Thank you so much for sending my IPad promptly. AMERICAN is the best!!!
-Judith E T.
A passenger of American Airlines - 5/6/2020
Thank you so much for the return of my wallet and ALL of its contents!
-Judy A S.
A passenger of Princess Cruise Lines Ltd - 5/4/2020
Thank you for notifying me about my lost baggage I really appreciate it and your service
-Anderson J.
A passenger of Carnival Cruise Line - 5/1/2020
Thanks to every one who helped to find our lost item
-Tim C.
A passenger of Princess Cruise Lines Ltd - 5/1/2020
I have received my glasses!!! They came in a little worn out state and a little crack on my left lense, but I am so quite grateful! The crack might have came from someone stepping on them and I don't blame. I'm glad I can see now. Thank you so much! I had a blast in Universal Studios and I would highly recommend to anyone! Really thank you. At first I was not so sure I was going to receive my glasses due to the pandemic crisis going on, but I am sincerely grateful.
-Jose Leonardo P.
A guest of Universal Orlando Resort - 4/30/2020
We are very grateful that you found Paula’s phone. Thank you for the speedy service.
-Mike P.
A passenger of American Airlines - 4/29/2020
Very happy with tour services. Thank you very much for finding my lost item.
-Sushma M.
A passenger of United Airlines - 4/29/2020
Thanks for getting my computer. I appreciate it. They did a great job
-Scott B.
A passenger of United Airlines - 4/29/2020
I want to thank you for your work and for your continuos efforts to find our lost articles. Blessings
-Carlos P.
A passenger of United Airlines - 4/24/2020
Thank you for returning my charger in a timely manner.
-Beverly G.
A guest of Sandcastle Hotel On The Beach - 4/21/2020
Thank you so much for finding my wallet.
-James F N.
A passenger of American Airlines - 4/21/2020
Thanks so much for your efforts. I just chalked my Kindke up as lost. Very surprised and impressed with your all's efforts, as I was lazy and didn't even take the time to report it as Lost to the airline. Thanks again!
-BRIAN A K.
A passenger of American Airlines - 4/21/2020
Many thank you’s for finding and returning my item.
-Shane D.
A passenger of United Airlines - 4/20/2020
Thank you very much for returning my lost phone to me. I am sorry for the inconvenience. I know where I had left it and was back within 5 minutes but it was already gone and I had to board the plane. Thanks to you and an honest person it was returned. Have a good day.
-Mary C. B.
A passenger of American Airlines - 4/19/2020
I cant thank You enough, you returned my wallet within 2 days on time for me to have my drivers license for my next flight. I give you a 10 thank you very much
-Barbara N.
A passenger of Cincinnati/NKY Int'l Airport (CVG) KCAB - 4/16/2020
Thank you! I was thrilled to get my headphones back.
-Anne S.
A passenger of United Airlines - 4/16/2020
I want to thank the American Airlines team for finding my iPad and returning it safely to me. You guys are awesome and I greatly appreciate your diligence in this!
-Curtis T.
A passenger of American Airlines - 4/16/2020
Thank you! I wasn't sure if I'd left me Kindle on the plane or where I was flying from. With everything going on, I had delayed enquiring of the airline. Even though it's almost 2 months after the fact, I am grateful to have it on it's way home. Thank you!
-Stephanie L.
A passenger of United Airlines - 4/14/2020
I truly appreciate the thorough search for my switch! I have always loved American Airlines so I will definitely be flying with you guys again. Thank you so much :)
-Jessica B.
A passenger of American Airlines - 4/9/2020
Thank you for your courtesy
-Barbara C.
A guest of Villas de Santa Fe - 4/9/2020
Thank you to Mike (sorry forgot last name) for all your help with my sons passport. We are very appreciative
-Julie L.
A passenger of American Airlines - 4/8/2020
Thank you for your quick action.It is highly appreciated.
-Nobuyuki T.
A passenger of United Airlines - 4/7/2020
For you to find my husband’s Kindle, contact us and arrange shipment back is Fantastic Customer Service. Kudos to American Airlines.I posted this on my Facebook!
-Deirdre M.
A passenger of American Airlines - 4/6/2020
As I was cleaning out my email account this weekend I found this email from you, unanswered I wanted you to know that I did receive the card holder back then in October, and to say thank you. That card holder had travel many miles on American and held many memories. Thanks so much for getting it back to me, and my apologies for not getting back to you sooner.Bill M.
-Bill M.
A passenger of American Airlines - 4/6/2020
Thank you very much for your service
-Agnes C.
A passenger of United Airlines - 4/6/2020
You guys are absolutely amazing. You don't know how much finding this iPad means to me. We are reevaluating who we fly with. Both the flights and the after flight service has put you at the top of our list. We look forward to flying with you in the near future.
-Jerry H.
A passenger of American Airlines - 4/4/2020
The process too recover mv lost items was extremely easy and the staff I dealt with via phone were very professional and polite. Marty s customer service skills were refreshing. Not many people hold great customer service skills any more
-Tammy S.
A passenger of Amtrak - 4/3/2020
Many thanks to the Carnival cruise lines for finding and returning my IPad!!
-Grey M. C.
A passenger of Carnival Cruise Line - 4/2/2020
To Whom it May Concern:Thank You....there are still some wonderful people! After spending the last week of February at Spinnaker’s Blue Waters Resort in Hilton Head we realized we left a few items behind including 2 xxxxxx. We quickly notified “Lost
-Charles E. S.
A guest of Spinnaker Resorts Hilton Head - 4/2/2020
Thank you so much for your help. You are amazing.
-Ann O.
A passenger of United Airlines - 4/2/2020
The Gentlemen helped me tremendously to find my iPad. You have an outstanding Security Loss Department. Please I really think they need to receive some type of accommodation for searching for it and finding it and having it back in my hands in two days for a nominal charge. They did this through the whole Coronavirus. Thank you Bravo Great Men. Don’t lose them as employees.
-Timothy S.
A guest of Hilton Grand Vacations Parc Soleil - 4/2/2020
Good service thank you
-Ani H.
A guest of Marriott's Shadow Ridge - 3/31/2020
Thank you for the extra effort to locate and return my iPad. I thought it was gone for good.
-William F.
A passenger of United Airlines - 3/31/2020
Thank tou for your service
-monique O.
A passenger of Air Transat - 3/31/2020
Thank You very much!!!!
-Kimberly A.
A passenger of American Airlines - 3/31/2020
Thank you for finding and dispatching my lost computer. Fantastic service and a great relief to have my computer back
-Frank H.
A passenger of Air Canada - 3/31/2020
Thank you for returning my phone
-Mike G.
A passenger of United Airlines - 3/31/2020
To the person/people who tracked who my kindle belonged to, wanted to say a huge Thank you!! I didn’t realize I had lost it till I got home and then didn’t know who to call to find it! It is great to know people still care, especially in these crazy times!! Thanks again for finding my kindle and for finding me!! Things like this makes me smile and know good people are out there!! Have a great week and stay safe!!! Nicole
-Nicole M.
A passenger of American Airlines - 3/30/2020
Easy, simple, and effective to have our lost item returned.Thanks!
-Joanna W.
A passenger of American Airlines - 3/30/2020
Tank you verry mutch and like to know the name of the person that found my phome please send me her info like to give a reward
-Mario M.
A passenger of Air Canada - 3/29/2020
Thank you for send to me the phone I give you a big like
-Ever G.
A passenger of American Airlines - 3/28/2020
I was pleasantly surprised to get a call stating that my iPad was turned in to the Lost and Found! I spoke with Katherine Giordano, was extremely friendly and helpful in locating my iPad from your shelves and instructing me on how to pay for the shipping. I received it the very next day. thank you to your crew for turning it in. Sincerely, Evelyn D.
-Evelyn D.
A passenger of United Airlines - 3/28/2020
I am so happy that you found my book that is very nice of you and now you are sending it me.. thank you very much, I appreciate it. You answered me very fast on my request finding my book Thank you again Stephanie
-Stephanie
A passenger of United Airlines - 3/28/2020
Thank you so much American Airlines!!! We thought our IPads were lost forever!! Especially now with Covid 19 being a part of our country’s concerns! Thank you again for having this service available!!
-Carol S.
A passenger of American Airlines - 3/27/2020
Truly outstanding responsiveness and persistence in tracking my lost item and keeping me informed. I truly appreciate the attention you have given this matter. Thank you!
-Mark L.
A passenger of United Airlines - 3/27/2020
I am very happy United found my jacket and for the very thorough and expedient action
-Mohammad H.
A passenger of United Airlines - 3/27/2020
Thank you for saving the clothes I left by accident. They arrived today. I really appreciate your speedy care.
-Kathleen D.
A guest of Marriott's Desert Springs Villas - 3/27/2020
Thank you
-Todd
A guest of Hyatt Regency Reston - 3/26/2020
Thank you so much for your assistance in finding my camera. It arrived Tuesday!! Just to update you, an airline employee in PQI filed a second lost item report for me on Sunday. That claim number is 16781417. So that claim is a closed case. Thanks again. EKG
-Edith K. G.
A passenger of United Airlines - 3/26/2020
As the mother of the child who put his school planner down then walked off and left it - as the days have gone by I had completely given up hope of ever seeing these items again - especially the kindle. Since we are all "homeschooling" now - I was going to order a new one and this morning I received notice that his items had been found. My faith in humanity has been restored!!! THANKS SO MUCH!!!! I want everyone to know how much I appreciate the return and notification of his binder and Kindle.
-Bridget F.
A passenger of American Airlines - 3/25/2020
I was amazed to get this found email after 20 days lost. Thank you. Can't image where or how it turned up.
-David G.
A passenger of United Airlines - 3/25/2020
Excellent service. Fast and efficient. Thanks.
-Harold S.
A passenger of Air Canada - 3/25/2020
Excellent service.
-James C.
A passenger of United Airlines - 3/25/2020
Great service. thanks so much for your quick response in finding my jewelry and having it returned back to me.Laurie
-Laurie J.
A guest of Marriott's Shadow Ridge - 3/25/2020
You guys are fantastic. Can't believe how quickly I got a response and my item was shipped. Very impressed all around! Thanks very much - Marty
-Martin V.
A passenger of Cincinnati/NKY Int'l Airport (CVG) KCAB - 3/25/2020
Thank you for the exceptional courtesy and great results with returning my property.
-Irving G.
A passenger of American Airlines - 3/24/2020
Thank you so much for your fabulous customer service, and appriciate the passenger who found it.
-Sylvia L.
A passenger of United Airlines - 3/24/2020
Very good
-Ngoc N.
A passenger of American Airlines - 3/24/2020
Everyone throughout the process was super helpful! Thank you
-Glenn N.
A passenger of United Airlines - 3/23/2020
Nice job
-Christopher S.
A passenger of United Airlines - 3/21/2020
Fantastic service! Saved me hundreds of dollars! Can’t thank you enough!!
-Kelly B.
A passenger of Celebrity Cruises - 3/21/2020
Thank you so much i received my lost item today. I really appreciate it thanks again
-yvette M.
A guest of Circus Circus Las Vegas - 3/21/2020
I’m a flight Attendant for United Based in Newark and I live for n Ft. Worth Texas. I am amazed at the fast response that my item was found! Great Job!! I appreciate y’all.
-Rhonda S.
A passenger of United Airlines - 3/20/2020
Thanks for finding my nook tablet
-HARRY S.
A passenger of Amtrak - 3/20/2020
I truly appreciate the return of my wallet with all my credit cards
-Beverly R.
A passenger of United Airlines - 3/20/2020
I am grateful for the extra effort that Tammy at the Tampa Airport Police Lost and Found did to help me get my cell phone back. She was so kind and willing to help me out. Within a couple days I received my phone and again, I am so grateful for her outstanding customer service.
-Betty S.
A passenger of Tampa International Airport - 3/20/2020
Hello. Package containing my wallet was delivered this afternoon with more of the original contents in it than I expected. Thank you.
-Kathleen M.
A passenger of Air Canada - 3/20/2020
Thank you very much American Airlines.
-Rusty G.
A passenger of American Airlines - 3/19/2020
Thanks for the quick response to my "lost" report. Much appreciated!
-Jeffrey B.
A passenger of Air Canada - 3/19/2020
I am very graceful American Airlines found my cell phone at Atlanta Hartsfield Jackson Airport. And reunited me with my phone. Thanks Again
-Joyce B.
A passenger of American Airlines - 3/19/2020
I am so impressed with Amtrak and especially with my interaction with Felix Hamelett, from your Union Station , Washington DC, office! He was so personable and flexible and willing to help. The world needs more Felixs!!
-Vanessa C.
A passenger of Amtrak - 3/19/2020
Donna Marie in Lost-in-Found Dept was extremely helpful. She apologized for lack of communication on part of Hotel (due to staff reduction) and proceeded to hand deliver my pkg directly to the post office. I have rec'd the item. Great Customer Service! Thanks again.
-Jennifer M.
A guest of Hotel Lombardy - 3/19/2020
I am so much thankful to air canada they found my lost passport. The person who wrote my lost passport repost was very nice and polite. Thank so much
-Kulwinder K.
A passenger of Air Canada - 3/19/2020
Very very impressed didn’t think that laptop would be on it’s back to me given unbelievable turmoil going on now airline industry thank you so much
-Greg M.
A passenger of WestJet - 3/18/2020
Well done! Received notice and item delivered within 5 days including weekend!
-Maryclare S.
A passenger of WestJet - 3/18/2020
Hello... I received my misplaced passport today via FedEx. Thank you so much for so efficiently locating and returning my passport to my home in Vancouver, Canada at a very reasonable cost! Cheers to your team!
-John Wadsworth E.
A passenger of United Airlines - 3/18/2020
I can't thank you enough. The binoculars were a gift from my girlfriend. They mean a lot to me. Joe Diaz
-Joe D.
A guest of Planet Hollywood Las Vegas - 3/18/2020
Fantastic Service
-Patrick P.
A guest of Tropicana Atlantic City - 3/18/2020
Thank you so much for the prompt and efficient return of the items I left in my room. I always appreciate great service and I definitely received it!
-Amy H.
A guest of Lost and Found Venetian Palazzo Resort and Sands Expo - 3/17/2020
I am so appreciative of your employees who took the time to search for my item in your warehouse. Thank you so much
-Stephanie Lee O.
A passenger of United Airlines - 3/17/2020
Many thanks for your assistance
-Curtis T.
A guest of Marriott's Desert Springs Villas - 3/17/2020
good job
-jimmy H.
A guest of Holiday Inn Club Vacations South Beach Resort - 3/17/2020
Well done
-Susan P.
A passenger of United Airlines - 3/17/2020
Excellent service so far. Happy it exists.
-Perry G.
A guest of Holiday Inn Club Vacations Oak n' Spruce Resort - 3/16/2020
I am very impressed with the manner in which the AA Staff handled the location and mailing of my lost Laptop. The AA Team from the Lost-and-found Dept. was very efficient in the execution of their responsibility. Congratulation and keep up the good works.
-George B.
A passenger of American Airlines - 3/16/2020
Karma to whoever found it , I promise to pass this on to another!!
-geoff
A passenger of Air Canada - 3/16/2020
Extremely prompt service, with return of lost items via next-day FedEx at a relatively nominal price. Thank you SO much!!! You saved me approx. $600.00 in replacement costs.
-Manuel L.
A passenger of United Airlines - 3/16/2020
Thank you!!! Ralph and I are so happy and thankful that my luggage was located. Thank you Royal Caribbean for your quick response in contacting us. We are firever grateful. you are the best. We plan to cruise again in 2022!!
-Carolyn[RALPH] G.
A passenger of Royal Caribbean International - 3/15/2020
Thank all Of you or assisting me in finding my list phone. Your response was amazingly quick and I am grateful to all of you that helped!May God richly bless each if You.Kindest regards,Tina H.
-Tina H.
A passenger of United Airlines - 3/14/2020
Thankyou so much for finding it, I was lost without it!
-Lorrie R.
A passenger of American Airlines - 3/14/2020
Thank you so much for getting our items back to us!
-Diane S.
A guest of Wynn Las Vegas - 3/13/2020
Thank you for coming through for me. I look forward to getting the cell phone back as it has all my pictures from the trip to Ethiopia
-Eva A.
A passenger of United Airlines - 3/12/2020
I'm so happy you found my diary. Thanks. Margaret
-Margaret B.
A passenger of Air Canada - 3/12/2020
Kim at the lost and found department was very helpful and quick based on the information of what I gave her about what I lost. She found it quickly and immediately sent me the information on how to get it back to my home. Thank you Kim!
-Taylor J.
A guest of Bellagio - 3/12/2020
Thank you for finding my Kindle, and arranging its return. I very much appreciate the system and effort that made this possible. Nicely done!
-Mike K.
A passenger of American Airlines - 3/12/2020
I just want to followup to a note I sent that I received the wrong item (received a coat instead of an ipad). I talked to two people who were tremendous with helping me. One was Karen who helped me find my way to the Lost and Found people. From there I spoke with Asifa. This individual was absolutely tremendous. She followed up with me immediately keeping me apprised every step of the way in tracking where my ipad was and getting it back to me. It arrived to me this morning. The customer service exhibited by this individual was top-notch. I could not have asked for better service in helping resolve what was my problem in the first place (having left it on the plane). Thank you and thanks to Asifa!!!!
-Cynthia S.
A passenger of American Airlines - 3/12/2020
I am SO happy that you went through the trouble of looking for my suit, that you found it, that you contacted me, and that you made it so easy for me to have it shipped to my home. Thank you VERY much!!!
-Manuel L.
A passenger of United Airlines - 3/12/2020
Thanks be so much. I really did not expect you to find it.
-Robert A.
A passenger of United Airlines - 3/11/2020
Thank you so much. I really did not expect you to find it
-Robert A.
A passenger of United Airlines - 3/11/2020
I am so relieved and impressed that the staff who found the headphones were honest and turned them in. Not only did they impress me, but the staff was quick to respond and take care of me. Thank you so much!!!
-Lacey
A guest of Hilton Waikoloa Village - 3/11/2020
Unbelievably rapid response!! Thank you for finding and returning my lost item so quickly! Very impressive!
-John N.
A passenger of American Airlines - 3/11/2020
Overall, this was a good experience. Thank you to the AA team for locating the lost asset and helping us reclaim it.
-Michael C.
A passenger of American Airlines - 3/11/2020
Thank you for your services.I'm hoping that everything is well and in order.Thank you again for doing your hardest to locate this lost item.Many appreciations.Robert S.
-Robert S.
A passenger of Carnival Cruise Line - 3/11/2020
Unbelievable response and courteous from operator to head of security to concierge. Kudos to housekeeping as well. Thank you staff. Much appreciated.
-George P.
A guest of Green Valley Ranch Resort and Casino - 3/11/2020
Excellent job, bag found and delivered today. Thank you very much!!!
-Anne B.
A passenger of Air Canada - 3/11/2020
I had a great customer service experience. Both individuals I spoke to individuals I spoke to handling my inquiry were very accommodating and helpful.
-Ulrike D.
A passenger of American Airlines - 3/11/2020
Joan from American Airlines made my YEAR today. We've been struggling to find our last item for the last few days. Early in our search we ruled out the possibility that we left our item on the plane. We are incredibly grateful for Joan and the team to help us find our camera! Thank you so much! Amazing that this level of honesty and kindness exists in our world. Grateful,The Morans
-Josue M.
A passenger of American Airlines - 3/10/2020
Great process, very smooth.
-Michael M.
A guest of New York New York - 3/10/2020
Y’all have been great and made this so easy! Thank you very much!!
-DeAnne H.
A passenger of American Airlines - 3/10/2020
Great job on American Airlines part! I really didn't think I would see my phone again and it had all of my IDs and credit cards and the wallet part of the phone cover.
-Robin S.
A passenger of American Airlines - 3/10/2020
Thank you very much for tracking down my winter coat!
-JOHN M S.
A passenger of American Airlines - 3/10/2020
I cannot begin to thank you enough for locating my lost items. I will forever be indebted to you!!
-Sandra S.
A passenger of American Airlines - 3/8/2020
I received your message. I look forward to the shipment..thanks.
-Frederick H. W.
A guest of Paris Las Vegas - 3/8/2020
Great fast and happy
-Mark L.
A passenger of United Airlines - 3/8/2020
They team was very professional and responsive to our requests. We received our belongings in a great timing.
-Donna H.
A guest of Hilton Grand Vacations Club The Elara - 3/8/2020
Excellent service
-Nina T.
A guest of MGM Grand - 3/7/2020
Thank you for such a fantastic, professional and friendly service to your guests.
-Maritza L.
A guest of Big Sky Resort - 3/7/2020
Thank you so much for finding it and sending it back!!!!
-Megan L.
A guest of Kimpton Vero Beach Hotel and Spa - 3/7/2020
Great job. Love you people. Can I believe I got my iPad back. Now can you do something about my memory for forgetting it on the plane in the first place. Great job. Reaffirms my believe in humanity and honesty.
-John b Marino I.
A passenger of American Airlines - 3/7/2020
Tina was outstanding in finding my items and getting it set up.
-Ryan Y.
A guest of Ballys Las Vegas - 3/7/2020
You are amazing! Thank you so much.
-Wendy B.
A passenger of American Airlines - 3/6/2020
Thank you for this service!
-Frank P.
A passenger of United Airlines - 3/6/2020
Thank you very much for your services and interest in finding our lost item!!!
-Dorothea
A guest of Holiday Inn Club Vacations at Orange Lake Resort - 3/6/2020
Thank you for sending the lost items. They were extremely sentimental fir my husband. Your method was efficient. I only wish we knew you had them earlier. Thank you.
-Sarah T.
A guest of Massanutten Resort - 3/6/2020
Thank you for sending my mirror back to me..
-Rhonda S.
A guest of Holiday Inn Sacramento Downtown Arena - 3/6/2020
Thank you for finding and returning my ipad and Kindle. My carelessness left them behind and I wasn't sure I would see them again. Much appreciated.
-Shirley H.
A passenger of WestJet - 3/5/2020
Got it, thank you!
-John F.
A guest of Ocean 22 by Hilton Grand Vacations - 3/5/2020
Great help. Excellent response and very fast. Thank you
-Robert M.
A guest of Excalibur Hotel and Casino - 3/5/2020
Thank you so very much for the HONESTY, and the SERVICE that the whole TEAM provided. George was our stateroom attendant and assume he located the purse. What a pleasure it is to know of his professionalism, caring and honesty.THANKS TO ALL AGAIN.MaryEllen
-MaryEllen R.
A passenger of Royal Caribbean International - 3/5/2020
Thank you. Scarf received back promptly .
-Ann R.
A guest of HGV at Craigendarroch - 3/5/2020
Perfect experience. Couldn’t have been easier. Nice when something goes so seamlessly with no problems or issues. Thank you.
-Gary H.
A passenger of Hawaiian Airlines Account - 3/5/2020
We received our car key.Thank you very much for your kindness.
-Kyung K.
A guest of Sycamore Mineral Springs Resort - 3/5/2020
This has been a very efficient and effective process. Thank you!
-Brian S.
A passenger of United Airlines - 3/4/2020
Super thankful that you were able to find my phone - thanks for all the help!
-Paul G. J.
A passenger of American Airlines - 3/4/2020
Thanks so much for the quick return of my lost phone. The women I spoke to were great
-Elizabeth H.
A passenger of United Airlines - 3/4/2020
Very thankful that it was returned by the housekeeper that cleaned out room after we left. Please send our sincere thanks to her and may God Bless her always.
-Joyce F.
A guest of Harrahs Resort Atlantic City - 3/4/2020
I was kind of skeptical about recuperating my list item. After a week, I have not received any good news and I was loosing fate. But just on the 8th day after I lost my Kindle, I got the good news from AA that they have found the left behind item. Congratulations and many thanks to the devoted staff behind the Lost
-Pablo R.
A passenger of American Airlines - 3/4/2020
Super easy process. Thank you for finding and returning my lost item!
-Maria F.
A passenger of Carnival Cruise Line - 3/4/2020
Thank you so much. My eternal thanks to the clean-up crew who found the iPad and to you who got it back to me. I must admit that I thought it was gone forever, but you made a believer of me. Thank you, United, United clean-up crew and EWR "lost and found". I am very impressed and grateful.
-Marlene A G.
A passenger of United Airlines - 3/3/2020
love this program!
-erinn S.
- 3/3/2020
Very nice and friendly service, great customer service , thanks
-Gregg L.
A passenger of American Airlines - 3/3/2020
I do not know which saint, or saints, in heaven are responsible for the return of my phone. Nothing short of a miracle in this day and age! I realize it was a combined effort, and I am so appreciative. Hats off to the good guys and your excellent tracking service. Thank you again very much. Marie B. S. Toronto
-Marie
A passenger of Air Canada - 3/3/2020
Thank you so much! I received an emailing so that the case was closed and then an exciting email that said it was found. Thank you for continuing to WOW me
-Barbara M.
A passenger of American Airlines - 3/3/2020
Thank you for finding and mailing back my item. Kris
-Kristine H.
A passenger of United Airlines - 3/3/2020
Thank You Chargerback and Rio Hotel LV for returning my stuff! I appreciate!!!
-Kate G.
A guest of Rio All Suite Hotel and Casino - 3/3/2020
Excellent web site and easy to use.
-Chris G.
A passenger of Air Canada - 3/2/2020
Received my ring back Thank you for all your help Victoria
-Victoria Denley S.
A guest of HGV at Craigendarroch - 3/2/2020
When I lost my IPad , I had no hope of your ever finding it. When I got your e-mail it was found and then the one with the USPS Tracking number, I could not believe it. Thanks so much.
-Vicki B.
A passenger of Carnival Cruise Line - 3/2/2020
Prompt, courteous and successful. Thanks
-Craig M.
A passenger of American Airlines - 3/2/2020
Thank you!
-beth J.
A passenger of United Airlines - 3/1/2020
Thank you for your support!
-Michal J.
A passenger of United Airlines - 2/29/2020
I am amazed at how your efficient operation got my iPad, which I left behind on a plane, back to me so quickly! Thank you so much!
-Wendy R.
A passenger of American Airlines - 2/29/2020
Thank you for keeping me updated on my lost item (passport). I appreciate all you have done for me. Judith Gibson
-Judith G.
A passenger of Celebrity Cruises - 2/29/2020
Thank you so much for finding my lost iPad and getting it back to me in less than 1 week. I really did not expect to get it back and the fact that it was found and turned in has restored my faith in humanity. The American Airlines lost and found process was very easy to navigate and I appreciated the text/email updates (although maybe not at 3:30 am!). I am so grateful for everyone at AA for their assistance and for a very easy process to report my lost item and for arranging its return!
-Wende K.
A passenger of American Airlines - 2/29/2020
It was a tough 2 days trying to find my iPad after I landed at Chicago from London by AA87. I left my iPad behind on the plan, realized that I did so with 5 minutes and was told that it wasn’t there. Life was however made easy by few employees from American Airlines who came to my rescue and helped me find the iPad. Kudos to Jay from baggage services and Asifa from lost and found who worked with me and helped me recover the iPad including shipping it back to me. Hope to receive it by Tuesday. I appreciate your support tremendously.
-Tanveer A.
A passenger of American Airlines - 2/28/2020
Amazing!! I really sent in our lost item claim with very little hope that anything would happen, especially given the dismal state of customer service these days, and today, I can't believe we got our two (two!!) missing ipads back from Air Canada. Thank you so much! It's really unbelievable actually. Thanks again!
-Yun G.
A passenger of Air Canada - 2/28/2020
Thank you so much! I am extremely happy that my daughter's cell phone was found! The service and time frame was great. I had trained my mind to forget and accept I would never receive the cell phone. My many many thanks to the whole team!! American Airline rocks!!
-Maria G.
A passenger of American Airlines - 2/28/2020
I wanted to let you know I recvd my lost item today and appreciate the effort and service you provided in returning it! I think it’s truly a service AA staff provides that’s above and beyond. Thank you!
-Kathy
A passenger of American Airlines - 2/28/2020
Nice! Thanks so much. I really appreciate this service.
-Lorri
A passenger of United Airlines - 2/27/2020
Received our blue bag today. Thank you all so much for your help.
-Clarkie M.
A guest of Galt House Hotel - 2/27/2020
Thank you very much for sending back my pillow! Got it no problem
-Courtney P.
A guest of Great Wolf Lodge Niagara Falls - 2/27/2020
The folks at the MSY lost and found were extremely helpful and pleasant to work with!
-Ryan G.
A passenger of Louis Armstrong New Orleans International Airport - 2/27/2020
Thank you so much for your prompt response. I so appreciate your help.in locating my passport..Looking forward to a future cruise.
-Judith G.
A passenger of Celebrity Cruises - 2/27/2020
Quick and easy thank you IAD!
-Patricia A.
A passenger of United Airlines - 2/27/2020
I appreciate positive, high quality service
-Podiuc Vladimir A.
A guest of Bellagio - 2/27/2020
Great service - thank you so much.
-Sanda R.
A passenger of United Airlines - 2/26/2020
Great service. Left behind item was found and sent out the next day. Save me from replacing a rain jacket i had worn once!!
-Carolyn M.
A guest of HGV Anderson Ocean Club- Myrtle Beach - 2/26/2020
Thank you...thank you.... thank you. If it could have proceeded a little bit faster, it would have been a blessing and another feather in your hat! The stewardess who suggested that we use our Find My Phone app was a wonderful help, and I hope my reporting where my phone was helpful to your process.
-Robert M.
A passenger of American Airlines - 2/26/2020
Thank you so much for finding and returning my iPhone so quickly. Great job!!
-Mike W.
A passenger of American Airlines - 2/26/2020
Thank you for the excellent service. The associate that called to informed me that my headphones were found was so amazing. Very friendly, professional and above all gave me the best news that my lost headphones was found.Thank you!
-Marilyn M.
A passenger of United Airlines - 2/26/2020
Thank you for the message keeping me informed about the process of returning my keys which I left on the desk of our stateroom. I appreciate knowing about the many steps it takes to compete this process.
-Claudette R C.
A passenger of Royal Caribbean International - 2/25/2020
Thank you so much!! We had convinced ourselves it would never be found... you made one 5 year old boy very very happy!!
-Amy G.
A passenger of American Airlines - 2/25/2020
Do grateful for the excellent service from Lisa and other AMTRAK staff. Glad to have my bag returned completely intact!
-Richard K.
A passenger of Amtrak - 2/25/2020
thank you so much!
-Heather N.
A guest of Omni Los Angeles Hotel - 2/24/2020
Thank You so much for your quick reply in locating my wallet and getting it shipped out so quickly. Thank You!
-Crystal A.
A passenger of United Airlines - 2/24/2020
Great service and really fast reaction time from the moment of contacting me, to the moment of sending my items back. Thanks for the help
-Rodolfo
A passenger of United Airlines - 2/24/2020
Obviously thrilled that our item was found. Equally thrilled about the customer service presented by airline personnel to whom we spoke. The process of returning the item was easy and well thought out. No wonder my stepson is so proud of being an AA employee!! Thanks for all your help!
-Daniel O.
A passenger of American Airlines - 2/24/2020
Thanks a lot!
-CHunmei T.
A passenger of United Airlines - 2/24/2020
Your service is fast and much appreciated
-Manfred S.
A passenger of Air Canada - 2/24/2020
Great service! Thanks
-Camille R.
A guest of Planet Hollywood Las Vegas - 2/24/2020
I am absolutely amazed that on a big ship, you located me to return my jewelry. Kudos to you and to Carnival Cruise line. Thank you so very much.LCBrown
-Lorous C. B.
A passenger of Carnival Cruise Line - 2/23/2020
On Tues Jan 7th I left my ipad in the magazine pocket of my 1st class seat at Charlotte. I discovered it was missing on my next flight to LAX. A steward ran back to check, but it was gone! For the past 2 months lostnfound sent emails but no ipad. I gave up hope, highly disappointed and very unhappy feeling this loss. Then Wed of this week I got another email with very good news, so I had my ipad 2-day fedexed from the AA warehouse in Dallas and received it in Santa Monica on Friday!!! Can you believe it?! I still can't, but here it is!! THANK YOU American Airlines for restoring faith in the airline system and the people who work for it!! You have my respect, and the respect of my family!
-Lorraine J.
A passenger of American Airlines - 2/22/2020
Thanks for helping me found the lost items!
-Haoxiang L.
A guest of Lost and Found Venetian Palazzo Resort and Sands Expo - 2/22/2020
Got it today! Thanks for your help!
-Gail H.
A guest of Sheraton Grand Nashville Downtown Hotel - 2/21/2020
Thank you Anita for getting my daughter’s phone back to us!!!
-Jessica O.
A guest of Crowne Plaza Asheville - 2/21/2020
Thank you for finding my items
-Sandy F.
A passenger of United Airlines - 2/21/2020
Carnival Cruise rep found my lost item and it was returned in perfect condition within 14 days. It was easy to file for my lost item directly in the Carnival app! Thank you Carnival!
-Vickie S.
A passenger of Carnival Cruise Line - 2/20/2020
You found my old iPod! Thank you so much. Your help and service was excellent.
-David K.
A passenger of Hawaiian Airlines Account - 2/20/2020
Thank you. They arrived and are in perfect condition
-Dan P.
A passenger of Allegiant Travel - 2/19/2020
Thanks so much!
-Stephen E J.
A guest of Four Seasons Resort the Biltmore Santa Barbara - 2/19/2020
Great job
-Mikal L.
A passenger of American Airlines - 2/19/2020
Big thanks for recovering my lost wallet and particularly to Tim at Dulles who gave excellent feedback and personal attention
-David T.
A passenger of United Airlines - 2/19/2020
looking forward to getting my lost items back. hope soon
-Carol H.
A passenger of Carnival Cruise Line - 2/19/2020
Great follow up and service. Thx
-Joe T.
A passenger of American Airlines - 2/19/2020
Excellent service locating my missing PC
-William L.
A passenger of American Airlines - 2/18/2020
Good!!!
-Janine B.
A passenger of United Airlines - 2/18/2020
VERY efficient :))
-Bradley M.
A guest of Hilton Altamonte Springs - 2/18/2020
Thanks a lot for your help.This is really very helpful for me.
-Robert L.
A passenger of Cincinnati/NKY Int'l Airport (CVG) KCAB - 2/18/2020
thank you so much for locating my left behind item. I really appreciate everyone involved from the person responsible for turning the item in to the entire customer service team, you are all awesome. THANK YOU!!!
-DALE W.
A passenger of American Airlines - 2/18/2020
Excellent Customer Service !!! Thank You for finding my chrome book and returning it !!
-Jim V.
A passenger of United Airlines - 2/18/2020
Cathy from holiday Inn in trinity Florida which says port Richie was amazing very kind and helpful.
-Samantha
A guest of Holiday Inn Express & Suites Trinity - FL - 2/17/2020
Thank youVery easy to get my coat back
-Patricia S.
A guest of Tropicana Atlantic City - 2/17/2020
THANKS SO MUCH !What a relief. Wish I could personally thank finder who was honest enough to turn it in !
-Sharon B.
A passenger of American Airlines - 2/17/2020
I’m very happy for your attention, I’m thinking loose my mobile phone. Thanks for your support...Best regards
-Christian Hernan S.
A passenger of American Airlines - 2/16/2020
I had given up hope for getting my camera back. Your original message back after initially notifying you had a reference status message to follow over the next 30 days, but no status message occurred. Thankfully the only message was that you found the camera outside of the 30 day period specified. Thank you for not giving up on this situatin
-Edward H.
A passenger of American Airlines - 2/15/2020
We received our forgotten/lost computer today with much relief and gratitude. Thank you all so much for responding to our situation and getting it resolved so quickly. It is curious, however, that someone was able to figured out who it belonged to and which plane we were on and sent it with the plane to Honolulu but then no one ever contacted us on the plane to ask if it was ours. If an announcement was made, neither of us heard it. It all worked out in the end and we thank you very much! Mahalo! !
-Brent W.
A passenger of United Airlines - 2/14/2020
Great service! Much appreciated
-Scott K.
A passenger of United Airlines - 2/14/2020
I never thought I'd see this iPad again. Thank you so much for returning it to me. This was amazing service. Among the thousands of passengers that fly everyday I'm shocked that this was located.
-Stephanie
A passenger of American Airlines - 2/14/2020
I want to thank whom ever found my IPAD and sent it back to me. I truly appreciate your assistance in getting this done. Honestly, I had lost hope in humanity. Whoever you are, I have no words to thank you and let you know how important was for me to recuperate this item. Thank you, Janet A.
-Janet
A passenger of United Airlines - 2/14/2020
Thank you for your very helpful and efficient efforts! I'm sure that George will be delighted when he returns from his cruise!
-Wayne M.
A passenger of United Airlines - 2/14/2020
They found my jacket and the folks the Singapore Changi Airport (United) were very helpful/communicative. 5/5 stars
-Vivienne L.
A passenger of United Airlines - 2/14/2020
Thank you for reuniting me with my lost item! Response was fast and great. Extremely appreciative!
-Jessica B.
A passenger of American Airlines - 2/14/2020
My wife left her Kindle onboard Train 53. It took a while to get it back but it arrived today. Thank You very much.
-Thomas R.
A passenger of Amtrak - 2/14/2020
To my surprise the item I lost was found! I’d like to thank Mr. Siperly of UA Damages/Lost and Found in IAD for his quick and clear replies, smart messaging in trying to determine what items where mine (I understand that this can be very tricky and potentially hurt the feelings of customers if done improperly) and integrity as well as his service mindedness.
-Sjoerd P.
A passenger of United Airlines - 2/13/2020
Thank you so much for your help in retrieving my i pad . It arrivedin good condition and I appreciate it.
-Mary J.
A guest of Mirage - 2/13/2020
your are virtual archangels; many thanks for returning my wallet and IDENTITY
-paul V.
A passenger of WestJet - 2/13/2020
Thank you.
-Adele H.
A guest of Golden Nugget Las Vegas Security L&F - 2/13/2020
Thank you, so much. My “kindle” arrived today. After sending the description, 18 days ago, I was very hopeful that it would be found. As a gift from my son, it meant a lot to me. Thank you, American Airlines staff, for your follow through, care and commitment to excellent service. I will tell everyone. Be well and Enjoy Today. Carol
-Carol B.
A passenger of American Airlines - 2/13/2020
Thank you so much for the prompt assistance in finding my lost mini iPad. I will tell all my friends how great American Airlines is.
-Joanne W.
A passenger of American Airlines - 2/12/2020
I really want to commend the young lady working at AA luggage office in Terminal 3 at the Chicago Airport (Feb 10 2020) She truly embodies what great customer service is. Thank you!!! Thank you!!! Great people makes great business
-Monica M.
A passenger of American Airlines - 2/12/2020
What an excellent service! You saved me so much trouble and aggravation ! Thank you !
-KAREN V.
A passenger of Cincinnati/NKY Int'l Airport (CVG) KCAB - 2/12/2020
While I was skeptical than reporting my lost item on an online form would have any result, I am tremendously impressed in the timely service. Thank you.
-David P.
A passenger of United Airlines - 2/12/2020
Thank you so much
-Marcia S.
A passenger of Princess Cruise Lines Ltd - 2/12/2020
THANK YOU THANK YOU THANK YOU ! ! ! !!!!!
-Zae R.
A passenger of American Airlines - 2/12/2020
Found item(s) arrived. Thank you.
-Mary B.
A guest of Harrahs Resort Atlantic City - 2/12/2020
Thank you for finding and returning my Kindle!
-Karen W.
A passenger of United Airlines - 2/12/2020
Extremely pleased with this service. I forgot two iPad's on a flight and both were returned to me in perfect working condition.
-William C.
A passenger of United Airlines - 2/11/2020
Great Service!
-Dave A.
A guest of Sahara Las Vegas - 2/11/2020
I can’t thank you enough for returning my laptop.
-Mona S.
A passenger of American Airlines - 2/11/2020
Thanks a lot for finding our iPad. My kid will be very happy. Appreciate your efforts!!!!
-Madhu K.
A passenger of American Airlines - 2/11/2020
Very pleased with the quick response and follow though.Thanks
-Janet S.
A passenger of MSC Cruises USA - 2/11/2020
Thank you for found my wallet good job god bless you
-Noris M.
A guest of Massanutten Resort - 2/11/2020
To Whom it may concern,I rarely write comments about service that I have in the past, simply because I always find something negative about my experience, until now. Everyone I that I dealt with in locating my reading glasses was top notch. I was so impressed. Their friendliness, professionalism and attitude was first class all the way. And, on top of all this, they had my glasses on Fed Ex in a little over 24 hours.Thank you so much! Sincerely,R. Uteda
-Robert U.
A guest of Tuscany Suites and Casino - 2/11/2020
Thank you for the timely communication and ability to retrieve my personal item. Your service was very helpful.
-Tim I.
A passenger of American Airlines - 2/10/2020
Thank you, thank you, thank you. Give the worker who found the purse a big thank you for his/her honesty and integrity!!!!!!!!!!!!
-Nancy O.
A passenger of American Airlines - 2/10/2020
Levell and Mike in the Boston Amtrak station went above and beyond to help return this essential day planner. They continued to check in and followed immediately. I so appreciate their diligence.
-John W.
A passenger of Amtrak - 2/10/2020
I appreciate the sincere efforts to recover my items in such a timely fashion!
-Lilly S.
A passenger of Hawaiian Airlines Account - 2/10/2020
Thanks so very much for finding my hearing aide! I found the service and attention just excellent.
-Linda F.
A passenger of WestJet - 2/10/2020
Quick response and mailed item back quickly with tracking number. I really appreciate the service.
-Clayton G.
A guest of Caesars Palace - 2/9/2020
I can’t thank everyone enough. My children gave me the Kindle for Mother’s Day. Really appreciate it.
-Seena G.
A passenger of United Airlines - 2/8/2020
Thank you for continuing the search I had given up
-benita F.
A passenger of American Airlines - 2/8/2020
This whole process was very simple and such an elegant and efficient solution to return lost items. Thank you!
-Donovan G.
A guest of Heavenly Security - 2/8/2020
Well done American Airlines! I left my Samsung Tablet in the seat pocket and, although labeled with my name, address and phone number, never expected to see it again! Thanks so much for returning it to me! Wow! Faith restored!
-George C.
A passenger of American Airlines - 2/8/2020
There are no words that can express my appreciation for Mohammad, Lewis, Rubin, Dennis, and ERIC! The Swan and the Dolphin Security is top notch and so is CHARGERBACK.comAgain, I learned a hard traumatic lesson today and I am so thankful...
-Richelle J.
A guest of WDW Swan and Dolphin Resort - 2/7/2020
Very well handled by the staff involved. Thanks for all your help.
-Don H.
A guest of The Linq Hotel (Lost and Found Department) - 2/7/2020
Thank you do much for getting my vest back to me. And helping return my luggage. Your customer service has excellent.
-Cynthia J.
A passenger of American Airlines - 2/6/2020
I received my c-pap machine and medicine at the address I gave you and am so thankful that you were able to find it. Thank you again for your help.
-ROGER M G.
A passenger of United Airlines - 2/6/2020
THANKYOU THANK YOU THANK YOU!!!
-Joshua
A guest of Silver Legacy Resort Casino ATTN:SECURITY L&F - 2/6/2020
Thank you United! I am in awe of how quickly you were able to report having found my I-Pad!! This is some of the best customer service I have ever experienced from an airline carrier. Thank you again so much!!
-Alicia S.
A passenger of United Airlines - 2/6/2020
Really appreciate the effort exerted and delighted to know that the phone is on its way back to me. A really excellent service
-Richard M.
A passenger of American Airlines - 2/5/2020
Sorry for the delayed response, but I wanted to thank you so much for finding my phone charger and sending it back to me. I called you from my next destination (a cruise) and the charger was waiting for me when I returned home. Your venue and staff are outstanding!!!
-Bunny B.
A guest of Royal Lahaina Resort - 2/5/2020
I can't tell you how happy i am to get the news that you have found my lost item, I am extremely grateful and look forward to get it back in my hands. I truly appreciate your efforts. THANKS TO ALL INVOLVED I look forward to my next flight that will take me to DFW, you guys ROCK!!!
-Kathy C.
A passenger of American Airlines - 2/5/2020
Thank you for finding my computer and for the prompt return!
-Gayle H.
A passenger of American Airlines - 2/5/2020
Thank you so much for returning my Kindle to me.
-Barbara B.
A passenger of American Airlines - 2/5/2020
Amazing service, from the website form to fill to the people working on this service. It really facilitated my research and the return of my wallet. Thank you again!
-Julien T.
A guest of Sugar Bowl Resort - 2/5/2020
I am beyond grateful and impressed for all your hard work! Everything from the cudtomer servixe through text to the magnificent woman who called me and delivered the good news!
-Filip M.
A passenger of United Airlines - 2/4/2020
I got my passport. It was delayed a bit but baggage resolution center agents helped me a lot! Have a great day!
-Yoojeong H.
A passenger of United Airlines - 2/3/2020
thank you. I would like to know where it was found. I thought I lost it in ft Lauderdale but it appears to be found and shipped from philly
-Juliettte Z.
A passenger of American Airlines - 2/3/2020
Thank you for your help.Best regards
-Hasan T.
A passenger of United Airlines - 2/3/2020
The turnaround from claim to found was a matter of a 1/2 hour. Thank you. Thank you. Thank you!
-Susan H.
A passenger of American Airlines - 2/3/2020
This just shows there are nice people out there.Thank you so much.I just got that as a gift.
-Catherine M.
A passenger of Amtrak - 2/3/2020
Yvonne in lost and found was very competent and helpful.
-Russell Scott C.
A guest of MGM Grand - 2/3/2020
I loved being able to know the status of my item, even when I got messages saying it hadn’t been found yet. Was comforting to know that people were still looking and it wasn’t a forgotten case. They found it super quick too and having the option to mail it or pick it up was great. So thankful for this service, really a life saver!
-Jessica
A passenger of American Airlines - 2/1/2020
Great customer service!
-Kaijsa K.
A passenger of American Airlines - 2/1/2020
I'm so excited to get the notification that my kindle had been found and was being returned. Restores my faith in the goodness of some large corporations
-Janice W.
A passenger of Carnival Cruise Line - 1/31/2020
I didn't think I would ever see this phone again!! i am one happy woman today!!! Thank you for following up on my claim. Elizabeth
-ElizabethMangum
A passenger of American Airlines - 1/31/2020
Great work. Thank you for finding my kindle
-Scott M.
A passenger of American Airlines - 1/30/2020
Thank you so much! I'd given up all hope. I really appreciate the effort you put into this.
-Thomas D.
A passenger of American Airlines - 1/30/2020
Very thankful for you lost
-Ross M.
A passenger of American Airlines - 1/30/2020
You are all geniuses. Thank you so much for locating and returning my phone to me: without it my life would have been so difficult and far too complicated. Thank you for the efficiency and the organization in helping a frantic traveler recover her control. KIM H.
-KIM H.
A passenger of American Airlines - 1/30/2020
Very slow delivery to return item. Took over a week from Santa Barbara to San Diego via FedEx.
-Mark D.
A passenger of Amtrak - 1/29/2020
Absolutely amazed and super excited to recover my wallet. If the gentleman who turned my wallet is known, he deserves a huge pat on the back. Recovery reflects positively on American Airlines and reinforces Philadelphia’s claim to be the city of brotherly love. Let me know where to send a reward and I’ll get it in the mail ASAP.THANKS to everyone who had a hand in this recovery. All I can say is WOW!
-George H.
A passenger of American Airlines - 1/29/2020
Thank you
-Robert W.
A passenger of Holland America Line - 1/29/2020
Y'all are the best. Thanks so much. Our first trip to Vegas as a blast. Hope to be back soon.
-Arleen B.
A guest of Flamingo Las Vegas Lost and Found - 1/29/2020
Thank you !
-JOHN B.
A passenger of United Airlines - 1/29/2020
Thank you so much for fiinding and shipping my lost laptop!!!I am so gratefuyl and would love to give the finder a gift. Can you or the finder accept anything? Warm regards and so HAPPY I got my laptop.Forever grateful, thank you so much!!!! Anke
-anke B.
A passenger of United Airlines - 1/29/2020
THANK YOU. You are very efficient people.
-camilla L.
A passenger of Amtrak - 1/28/2020
Thank you. I honestly didn't expect to get my tablet back. Restored a little faith in people again
-Robert B.
A passenger of Air Canada - 1/28/2020
Very helpful
-David T.
A guest of Bellagio - 1/28/2020
thank you very much for your excellent service
-Heather B.
A passenger of Air Canada - 1/28/2020
The woman in the Security Dept was wonderful!! She had a great sense of humor and was very efficient thank you very much!
-MARIE O.
A guest of Westin Nanea Ocean Villas - 1/28/2020
Thank you so much! I've got excellent service and real help.Kindest regards and best wishes!
-Igal
A passenger of American Airlines - 1/27/2020
Awesome. Thank you for making my error an easy recovery. I am grateful.
-Keith S.
A passenger of American Airlines - 1/27/2020
Thank you for the prompt return on my iPad. I really appreciate your efforts in finding and returning it. Sincerely,Jan B
-Jan B.
A passenger of American Airlines - 1/27/2020
I want to praise Bernice Ciezobka, American Airlines Customer Service Manager, as she returned a lost phone to the lost and found. I actually spoke with her as I had been trying to call call the lost phone. As we were talking she took the phone to the lost and found. The employee from lost and found called me and sent me an email with instructions for shipping the phone to my home!!!! Super impressed with everyone that I spoke with today. Already have a tracking number from Fed Ex!!!!Many, many thanks!!!
-pam D.
A passenger of American Airlines - 1/27/2020
This Lost and Found program is outstanding! It was easy quick, and effective. My kindle was found and mailed to me quickly. I was pleased that the shipping cost was very reasonable. I am so thankful that I had my item returned.
-Kristen B.
A passenger of United Airlines - 1/27/2020
I recently left an expensive pair of headphones on an Amtrak train. I found the Lost and Found form quite easily on the Amtrak site. Within two days my item was located and on its way back to me. The process to report the loss was simple and the communication about status was phenomenal. Many thanks to the good souls who made this happy outcome possible.
-Jacqueline W.
A passenger of Amtrak - 1/27/2020
Paid for shipping on Sat....all should be good!
-Robert P.
A guest of Ballys Las Vegas - 1/26/2020
My IPad was lost in the Houston airport, I filed a claim the 20th for the 19th and lo and behold someone found it and contacted me today. My IPad is on its way home to me. Everyone has been as helpful, kind and cordial as could be. Thank you
-Jeanne T H.
A passenger of United Airlines - 1/26/2020
excellent service by LaDonna Douglas and the kind lady who shipped my lost item on Sat morning, thank you!
-Rene H.
A passenger of United Airlines - 1/25/2020
AA very good about locating
-Eddie B.
A passenger of American Airlines - 1/25/2020
Thank you so much for your assistance. I am impressed by the diligent service and the flawless execution of the retrieval of my wallet. Thank you again for relieving me of this headache. Sincerely frequent-flyer Fxxxxxx
-Suzanne B.
A passenger of American Airlines - 1/24/2020
Bag has been delivered! Thx Everything went great
-Laur S.
A guest of Holiday Inn Club Vacations Cape Canaveral Beach Resort - 1/24/2020
Very helpful and friendly phone contact Air Canada Newark who told us our phone was found.
-eric M.
A passenger of Air Canada - 1/24/2020
Thank you so much for sending the c-pap cord to me. I'll sleep so much better tonight because of your efforts for me.
-Clark D H.
A guest of Comfort Inn Paducah - 1/23/2020
Great Job ...took more than 30 days but super happy to have passport returned!! sincere thank you
-claudia O.
A passenger of American Airlines - 1/23/2020
This was an easy process...I’ve dealt with customer service and they directed me to the right department in New York...and the young man truly helped me out and truly expedite the process for me...great service in all channels I had to go through
-William Calvin Jefferson J.
A passenger of Amtrak - 1/23/2020
You guys are the best!!!!!!!!!Thank you so much!
-ANNIE L R.
A passenger of Carnival Cruise Line - 1/23/2020
Amazing service. Had options when I could get my wallet fast track or cheaper pricing.
-kristopher H.
A passenger of American Airlines - 1/23/2020
Thank you
-Jeannine P.
A passenger of American Airlines - 1/23/2020
The service was second to none and absolutely professional. It took 4 hours from losing my bag, to receiving a call from chargerback to notify that my bag had been found. Outstanding work Chargerback and their you for a delightful customer experience!
-Gerald C.
A passenger of Amtrak - 1/23/2020
Excellent customer service on lost item. I was advised of the status for several days after reporting as they processed my request. The item, a set of hearing aids costing $3,000, was ultimately found and shipped back.
-Robert J.
A passenger of American Airlines - 1/22/2020
Thank you so very much!!!!
-Danielle B.
A passenger of United Airlines - 1/22/2020
I left my laptop on the Amtrak 2155 on Wed Jan 15. After realizing the situation, I immediately filed a report but held out no hope. Within 36 hours, I received an email informing me that my laptop had been found and I made arrangements to have it shipped to my home. The service and the speed of the response were most impressive. Thank you very much.
-Paul M.
A passenger of Amtrak - 1/22/2020
I am very pleased with the fast and efficient service I have received concerning the return of my Kindle. I left it behind at the Old Faithful Snow Lodge. Both people I spoke to on the phone were wonderful! Wanda at the front desk at the Snow Lodge and Sarah at Yellowstone Lost
-Neva R.
A guest of Yellowstone National Park Lodges - 1/22/2020
Thank you very much . I received my lost item today. I t was an excellent service.$ days from missing it to get it back. Kind regards. I'll choose your airline again. Definitely
-Petra W.
A passenger of United Airlines - 1/22/2020
Corinne (sp) was professional and helpful.
-Treva B.
A guest of Lost and Found Venetian Palazzo Resort and Sands Expo - 1/22/2020
Thank you for your prompt and excellent service in getting my list item returned to me
-Diana P.
A passenger of Air Canada - 1/21/2020
Thanks for you assistance. USPS has informed me my package will arrive before 8pm on Thursday 1/23/2020.
-John J. P.
A guest of Mirage - 1/21/2020
I am so impressed with United Airlines and their very efficient system (which includes using you) for returning items forgotten on one of their airplanes. Bravo!
-Marna C.
A passenger of United Airlines - 1/21/2020
Thank you so much! Both my necklaces and their bag have arrived at my home. This lost and found system is great!
-Cynthia J.
A passenger of Princess Cruise Lines Ltd - 1/21/2020
The Amtack service was exceptional! Reggie
-Wayne O. D.
A passenger of Amtrak - 1/21/2020
Package received. My iPad is just fine, no damage even from its journeys. Thank you for your lost and found service !
-Anita
A passenger of American Airlines - 1/21/2020
I just received my lost iPad via FedEx and cannot thank you enough. This was my fathers who just passed away and it was very valuable to me. I left it on the plane after my flight and your team was able to track it down via my lost item request, and return it to me. Thank you, thank you, THANK YOU!
-John B.
A passenger of American Airlines - 1/21/2020
Thank you for taking the time and effort to find my journal. You must have tens of thousands of items left own your airplanes every year. I appreciate that you have systems which allow the recovery of my personal items.
-David S.
A passenger of American Airlines - 1/21/2020
Thank you so much for finding my ipad! It had a lot of special pix on it. Very kind of you all! Thanks again!
-Betty K.
A passenger of American Airlines - 1/21/2020
ThankyouMy computer has now been returned to me.Thanks to AC baggage at YHZ-and to Travis from there who called me promptly
-Don T.
A passenger of Air Canada - 1/21/2020
Thank you for finding my iPad so quickly. I thought I lost it not to be seen again but the employees at Hawaiian Airlines came through. Thank you all!
-Jerry I.
A passenger of Hawaiian Airlines Account - 1/21/2020
Glad you found my phone. Will really appreciate getting it back. Thank you very much. Lane E.
-Lane E.
A passenger of American Airlines - 1/20/2020
THANK YOU!!!!!!! I used to work for Continental Airlines and took an early out. I am thankful to know that we still have honest, hardworking employees at United. I am SO grateful!!!!!
-Ann E.
A passenger of United Airlines - 1/20/2020
Excelente trabajo
-Silas M Q.
A passenger of United Airlines - 1/20/2020
I do not know who created this business process--but whoever did and implemented it at United for lost items is BRILLIANT !!! The responsiveness and concern for customers is exceptional. Thank you.
-Fred G.
A passenger of United Airlines - 1/19/2020
The shirt has been returned to me.Thank you very much.
-Madelyn G.
A guest of Ojai Valley Inn - 1/17/2020
Just received my IPhone back from the Great Escape park in NY. I can’t believe that the phone still works! I only wish that I could find out where the phone was located when it was found by park employees.
-Michael W.
A guest of Great Escape - 1/17/2020
Exceedingly efficient and understanding. Thank you!
-Giampaolo R.
A passenger of American Airlines - 1/16/2020
Thank you for finding and calling me about my headphones. Great job on the part of the flight attendant and your lost
-Steven L.
A passenger of American Airlines - 1/16/2020
Thank you SO MUCH!!! I am so appreciative of the quick action on your part to reunite me with my lost items. Unbelievable service. Can’t thank you enough!
-Emily G.
A passenger of American Airlines - 1/15/2020
Awesome experience, i am so grateful for you such efficient service. Thank you
-Sudip C.
A passenger of United Airlines - 1/15/2020
Great service as I never thought I'd get my phone back!
-Patricia H.
A passenger of United Airlines - 1/15/2020
What a fantastic experience. Sheer panic of losing a work device replaced by a feeling of calm less than a day after losing it. Many thanks to this service, it’s a life saver!
-Henry D.
A passenger of American Airlines - 1/15/2020
Thanks for continuing to look for my Kindle! I reported it lost in November and just received notice it was found!!
-Cathie R.
A passenger of American Airlines - 1/15/2020
Good
-Mike B.
A guest of Ballys Las Vegas - 1/15/2020
Amazing service...Mike at Boston Amtrak station wonderfully helpfulMany thanks
-Barbara A.
A passenger of Amtrak - 1/15/2020
Hey! VERY VERY thankful to have my item on its way! So thank you for accomplishing that. It would have been EXTREMELY helpful to have someone you could speak to who manned this lost and found. I was able to talk with the people in the terminal E lost and found and they were amazing and looked through the whole lost and found for the phone...but it was tough to not have a way to do the same at this one.
-Sara L.
A passenger of American Airlines - 1/14/2020
you guys are very good, fast reply, fast comments and fast action.
-Renato G.
A passenger of United Airlines - 1/14/2020
I just want to thank you for actually connecting me back with my Kindle. I appreciate your customer service!
-andrea G.
A passenger of American Airlines - 1/13/2020
Don Smith, security at Great Wolf Lodge in Grapevine, Tx was very professional, prompt and caring about my issue. 5 stars!Thanks
-Jocelynne B.
A guest of Great Wolf Lodge Grapevine TX - 1/13/2020
THANK YOU! THANK YOU! THANK YOU!
-Bruce B.
A passenger of American Airlines - 1/13/2020
Your company is great to work with. Very quick responses. Thank you!
-Vanessa P.
A guest of Dollywood DreamMore Resort - 1/12/2020
Thanks for finding my item and returning it. A good reason to ride Amtrak.
-ERIC S.
A passenger of Amtrak - 1/12/2020
Have received my package...was exactly what I asked you to send. Thank you so very much! We sure enjoyed our stay ! Sorry to put you through so much trouble.! Good housekeeping staff...give that girl a bonus for her honesty!
-Jill M.
A guest of Harrahs Cherokee Resort - 1/12/2020
Thank you so much to the young lady at the hotel that answered my call. She was expeditious in finding my lost item and returning my call with a smile in her voice. She instructed me on chargerback and I received my item in a couple of days.
-Donna L.
A guest of Wingate by Wyndham Bentonville - 1/12/2020
Amazing I got my wallet back! Fantastic service and so appreciated!!
-Lauren H.
A passenger of American Airlines - 1/11/2020
Thank you so very much for finding my card holder with my vital identification cards and making arrangements to have them returned to me.
-Daniel J M.
A passenger of American Airlines - 1/11/2020
Thank you Air Canada,
-Sreenivas P.
A passenger of Air Canada - 1/10/2020
Excellent service, cannot believe how quickly the lost passport was found on the plane and how soon I got to know that it was found.Also the return process seems to be working swiftly.
-Eemil H.
A passenger of American Airlines - 1/10/2020
Thank You so much for your response to my email, YOUR job is very important to us seeking help with lost items...Thank You again DEBBE
-DEBORAH GODIN C.
A passenger of Carnival Cruise Line - 1/10/2020
Good job you found it!!!! Thank you.
-Susan A.
A passenger of United Airlines - 1/10/2020
Ringrazio tutto lo staff di MSC crociere da Napoli a Miami siete perfetti e precisi x la vostra cortesia e professionalita' il personale d'effetto ci rivedremo alla prossima crociera che sarà' il 22 ottobre 2020 grazie meritate 10
-Agnello A.
A passenger of MSC Cruises USA - 1/10/2020
Thank you so much for finding my tablet. The Chargerback system is great. I appreciate all the helpful American Airlines personnel that helped me!
-Janis V.
A passenger of American Airlines - 1/9/2020
Please tell Emma thank you for letting me know that she found my jacket when I asked her about it over the phone today. Thank you for getting in the mail right away. I will let you know when I receive it. Thank you again
-Debbie E.
A guest of South Point Casino - 1/9/2020
Thank you so much, Joan and your other two colleagues who manage lost-and-found items for American Airlines passengers! I was utterly amazed when I received your 12-27-19 voicemail on my university phone system after campus re-opened this week. You and your colleagues are amazing and I am very, very grateful!! Thank you, thank you!!
-Jennifer E S.
A passenger of American Airlines - 1/9/2020
Great work and professionalism! Thank you!
-Marcelo B.
A passenger of American Airlines - 1/9/2020
Excellent service; greatly appreciated. Item lost returned unda
-John H.
A passenger of American Airlines - 1/9/2020
I received my lost bag today. Everything inside is safe and sound. Thank you very much for your prompt responding. Happy New Year to you and your family
-Mary Teresa A.
A passenger of Louis Armstrong New Orleans International Airport - 1/9/2020
Awesome job everyone. Thank you. My mom become very sick two weeks ago and I took over her affairs last week. Most of the details I recorded are on that computer, which was not backed up. Thank you again.
-Jason P.
A passenger of American Airlines - 1/8/2020
Thanks for your help
-William B.
A passenger of Air Canada - 1/8/2020
Amazing service and honesty for having the time and effort to look for my lost item. Thank you so much
-Hiba A.
A guest of Great Wolf Lodge Niagara Falls - 1/8/2020
You guys are awesome!I was a little frustrated when I left my small bag containing my Kindle and glasses on the plane. I wasn’t able to call anyone once I discovered it missing. So I filled out a lost and found report. I thought that would be the end of it.Well it wasn’t . You guys contacted me a week later with the great news you found it. I received it in the mail today. I am so grateful. Thanks againYour system worked wonderfully!
-Susan P.
A passenger of American Airlines - 1/8/2020
I am very pleased that my kindle that I left on the plane on my return flight was found within a week and returned to me my mail shortly thereafter. Thank you for your excellent service!
-Sean K.
A passenger of American Airlines - 1/8/2020
Thank you very much West Jet!!! It would have been an even more expensive holiday trip had we not been able to find our winter jackets. My daughter was quite disappointed to think she would not have her jacket back. And mine was a very expensive jacket to replace.
-Melanie M.
A passenger of WestJet - 1/8/2020
Huge thank you for your efforts mailing me my passport. Sincerely, Dennis
-Dennis D.
A passenger of United Airlines - 1/7/2020
Thank you so much for the excellent service. I am blind and use a digital recorder in my everyday life to help me with important notes, numbers and reminders. During my recent stay at Mandalay Bay, I accidently left it in the room. I made a claim with your lost and found department and within a few days, had the recorder, along with my important notes, back in my possession. What a relief. Again, thanks.
-Steve W.
A guest of Mandalay Bay Delano Lost and Found Dept - 1/7/2020
Thank you for your suuport. The operator over the phone was so supportive. I really appreciate that.
-TOMOMI S.
A passenger of American Airlines - 1/7/2020
Great service and online system. Easy to fill and great communication through e-mails. Thanks!
-Francis L.
A guest of JAY PEAK RESORT INC - 1/7/2020
I would like to thank you , especially the person at south station in Boston.
-Kevin A A.
A passenger of Amtrak - 1/7/2020
I was quite happy with my experience. I had a question at one point but was unable to reply directly, I had to find the reply email address at the bottom. I'd suggest this information would be more evident in the main body of the email.
-Keith H.
A passenger of WestJet - 1/7/2020
Grateful for the ease of the process and for getting my hat back ... assuming they found the right one! Thank you.
-George M.
A guest of Great Wolf Lodge - 1/7/2020
Appreciate that this was at the lost and found. Thank you
-Alicia S.
A guest of Hilton Anaheim - 1/7/2020
Thanks for a fast and effective handling of this request.
-sylvain G.
A passenger of Air Canada - 1/7/2020
Thanks a million for returning our son's cellphone. It arrived today to one relieved teenager! Please extend our appreciation to the honest room steward who so kindly turned it in, as well as your department for being so understanding
-Lee
A guest of Lost and Found Venetian Palazzo Resort and Sands Expo - 1/6/2020
Awesome
-Gilda M.
A guest of Lost and Found Venetian Palazzo Resort and Sands Expo - 1/6/2020
Thank you so much for returning my items! I have been flying on American for over 20 years and will always be a loyal customer. I was so upset that I left these new items on the plane...and just hoped that I would get them back- and I did!!!! So awesome and so much appreciation. Thank you!!!!! Megan
-Megan E.
A passenger of American Airlines - 1/6/2020
Found the IPhone we left on plane and contacted us 12 hours later to communicate this; and shipped the item the next day!!Outstanding results and really appreciate of the timely communications.Thank you!!
-Tom S.
A passenger of American Airlines - 1/6/2020
The service was amazing. I’m so glad you guys contacted me to let me know.
-Anay S.
A passenger of United Airlines - 1/6/2020
Thanks for your help and quick response.
-Lani S.
A guest of Seminole Hard Rock Tampa - 1/6/2020
I cannot thank you enough for finding and returning my purse to me!!!!! I got it back the very next day with everything perfectly in place. I am so grateful for United and their Lost and Found team for working so hard to get it back to me! I wish I knew the man's name who helped me on the phone as he was incredible! So kind and professional and an absolute delight helping me!! Thank you so much!
-Jessica S.
A passenger of United Airlines - 1/6/2020
Recived my iPad today. Thank You
-Carol D.
A passenger of Carnival Cruise Line - 1/4/2020
Thank you so much for finding and returning my wallet, the process worked great!
-Carol B.
A passenger of American Airlines - 1/4/2020
Received in excellent condition. Great service. Thank you.
-Nora D.
A passenger of WestJet - 1/4/2020
Thank you very much for your prompt response / action . I appreciated your very professional response. Thank ls
-Ben C.
A guest of Paris Las Vegas - 1/3/2020
A thousand thanks for your diligence in searching for and finding my phone. Can't thank you enough.
-Martin S.
A passenger of United Airlines - 1/3/2020
Couldnt be any better...THANK YOU!!!
-Norbert B.
A passenger of Cincinnati/NKY Int'l Airport (CVG) KCAB - 1/3/2020
ParcelArrived on time, delivery lady was excellent. Thank you!
-Pam F.
A passenger of Air Canada - 1/3/2020
Thank you so much for your prompt and professional service. Very much appreciated. We will continue to fly American!
-Gary E.
A passenger of American Airlines - 1/3/2020
I really appreciate the wonderful service I received.. thank you very much!
-Debbie S.
A passenger of American Airlines - 1/3/2020
Thank you for locating and shipping my device!
-Martha F.
A passenger of United Airlines - 1/2/2020
Thank you so much for reuniting me with my Kindle! I'm really impressed that the system worked, I was mostly resigned to replacing the item. Thanks again!
-Larry M.
A passenger of American Airlines - 1/2/2020
Thanks so much for sending my makeup . Got it Monday!
-Carolyn S.
A guest of Harrahs Cherokee Resort - 1/1/2020
Yesterday, I lost an item, so, I called the lost and found at TSA JFK, NY airport. The guy ( Pan ), who helped me out with this matter was very nice and efficient. I would like to thank all this bureau which helped me with efficiency!Kind regards,Keti S.
-Keti S.
A passenger of American Airlines - 12/31/2019
We were so impressed with the efficiency and ease of getting our I-pad back. We had a lost iPad on another airline and it was found but never returned. Thank you so much.
-Jamie D.
A passenger of American Airlines - 12/31/2019
Thank you !! Appreciate all your help getting my kindle returned!!! Happy New Year!!
-Anne K.
A passenger of United Airlines - 12/31/2019
Thank you to your cleaning crew for realizing that my folder of papers was something of value and not just throwing it out. And thanks for your prompt response to my lost and found claim. And then also for having such an efficient process for getting my folder back to me. I am impressed by all this customer service. Thank you.
-Kathryn A. A.
A passenger of American Airlines - 12/30/2019
You have been very helpful. We came home on Dec. 31st. and found the I-pad has been arrived. We thank you for your help to locating it. and sent it back.
-sheryl S.
A passenger of Amtrak - 12/30/2019
Amazing staff in the Dallas Lost and Found! Returned my calls timely and received my phone without an issue.
-Gina C.
A passenger of American Airlines - 12/30/2019
Steve was extremely helpful in locating my lost item and explaining the return process to me. I appreciate his assistance with my return and his promptness in returning my item to me. I was afraid it was lost forever but he came to the rescue! Once I described my package, he located it right away. Could not ask for better customer service. Keep up the great work!!!
-Kathleen W.
A guest of Harrahs Cherokee Resort - 12/30/2019
Thank you for finding, returning and delivering purse.
-YOLANDA P.
A passenger of American Airlines - 12/30/2019
This is extraordinary service and much appreciated! I cannot begin to thank American enough!
-Joan B.
A passenger of American Airlines - 12/30/2019
Thanks very much!
-Patrick R.
A passenger of United Airlines - 12/29/2019
You’re awesome! Thank you
-Ibbott D.
A passenger of United Airlines - 12/29/2019
Thank you so very much
-Sharon R.
A passenger of Carnival Cruise Line - 12/29/2019
What a on the whole positive experience getting my work laptop back. I didn't have high hopes, but was very appreciative of the personal touches along the way that happened to let me know that while it might be a needle in a haystack of lost items, it was going to be looked for well. This included an email I received to an inquiry I made wanting to confirm that an update I made to the description was in fact received. Kudos to all the unnamed folks that helped return it to me.
-Daniel V.
A passenger of American Airlines - 12/29/2019
Lost and found dept was very efficient and reliable thank you. JoAnn was awesome!
-Marie B.
A passenger of United Airlines - 12/28/2019
I would like to thank Carnival and especially the cleaning staff of our stateroom
-Sandra J K.
A passenger of Carnival Cruise Line - 12/26/2019
Staff was prompt in response, and very helpful, was able to locate the laptop while I was on phone . She even shipped the item same day . Excellent 5 star service.
-Asif J.
A passenger of Cincinnati/NKY Int'l Airport (CVG) KCAB - 12/26/2019
Best customer serviceThank you
-Driss L.
A passenger of American Airlines - 12/26/2019
Appreciate much for all to find my ID in such short period. This is the best Christmas gift.
-Yutian L.
A passenger of American Airlines - 12/25/2019
I wish to thank Bruce White ( DFW) lost and found for going the extra mile to find my IPad and Shari Rodgers Tucson Res Manager for getting me in touch with Bruce White. KUDOS to both of them!!!
-Jim L.
A passenger of American Airlines - 12/25/2019
Thank you for locating the phone so quickly and returning it here so fast. Really appreciate it, was worried but now everything is fine!
-Betty B.
A guest of Massanutten Resort - 12/24/2019
I am so appreciated for a such high efficiency from American Airline. You replied to me about my lost jacket only 2 hours after I sent the loss report on the web site as www.aa.com. Thanks so much! I wish all the staff from American Airline happy holiday and happy new year!
-Yi W.
A passenger of American Airlines - 12/24/2019
I’m beyond satisfied with how quickly my claim was responded to. The instructions were easy to follow. Very organized. I really appreciated how I had the choice to pick it up or ship it. Thank you!
-Kenzie S.
A passenger of American Airlines - 12/24/2019
I appreciate the help locating my lost keys. You made it very easy and convenient to get my keys back.
-Quinton N.
A passenger of American Airlines - 12/23/2019
I really appreciate your very efficient work. Thanks!AN
-Amos N.
A passenger of American Airlines - 12/23/2019
From the time I approached the flight Stuart, the time I received that my item was found I was totally empresses by the service, compassion I received I felt totally comfortable that I would receive my item back. Big thank you American Airlines for making our family vacation stress free!! Again your customer service sets a high standard, 5 stars in my book!
-Randal S.
A passenger of American Airlines - 12/23/2019
Thank you Thank youYou people are so nice, I’m moving there in 3 years to join my middle son! Thanks again
-Victoria R.
A passenger of Epic Mountain Express / CME - 12/22/2019
I am so grateful for the effort made to find my Kindle. I appreciate the up-dates that we’re given. I’m very impressed with your service. Thank you!
-Lucy G.
A passenger of Royal Caribbean International - 12/22/2019
Thank you for your prompt respond. Easy, simple and quick service.
-Jan L.
A guest of The Westin Princeville Ocean Resort Villas - 12/22/2019
Thank You !
-George D W.
A passenger of United Airlines - 12/21/2019
Brandi at the Liki Tiki Resort was absolutely amazing! She went above and beyond to find a lost toy for my little girl. Her efforts stayed her tears and made my day. She is truly an asset to your organization. Sincerely, Oliver K.
-Oliver K.
A guest of Liki Tiki Village Resort - 12/21/2019
Thank you very much to the AALINES reps that helped me in retrieving my folder. Very pleased with your Service.
-Mark A T.
A passenger of American Airlines - 12/21/2019
Service is good, I like that.
-Santos A.
A passenger of American Airlines - 12/21/2019
Thank you. I received my phone in good shape and in only 2 days.
-Lowell B.
A guest of Tamarack Resort - a LaTour Resort - 12/20/2019
Thank you so much -- truly appreciate the efficiency and quick turnaround of your process. It is unsettling to lose a wallet, but your Lost
-deana N.
A passenger of American Airlines - 12/20/2019
Thank you for your fast response
-allan T.
A passenger of American Airlines - 12/19/2019
Wonderful service from Amtrak! Thank you!
-Elizabeth A.J. S.
A passenger of Amtrak - 12/19/2019
Awesome service. Thank you!!!
-Rodrigo C.
A guest of Fairmont Olympic Hotel - 12/19/2019
Brilliant service
-Britt L.
A passenger of American Airlines - 12/19/2019
Thank you so much for finding my Samsung tablet and returning it to me. So very thankful.Wishing you all a very merry Christmas.
-Linda G.
A passenger of Air Canada - 12/18/2019
Thank you to american airlines. Cvg. And. Enterprise rent a car for returning my stuff
-Jim B.
A passenger of Cincinnati/NKY Int'l Airport (CVG) KCAB - 12/18/2019
I never expected to see my tablet again. I was extremely pleased that it was found and more importantly how quickly it was returned to me.
-Lester G.
A passenger of United Airlines - 12/18/2019
I have never heard of charger back before until I lost my phone at heavenly. I didn't think it would work so fast and that people would actually turn in lost items! I'm so glad I registered my phone. I got a response within 24 hours that my phone was found! life saver thank you !
-Naya H.
A guest of Heavenly Security - 12/18/2019
Truly excellent service
-Gillian W.
A passenger of American Airlines - 12/17/2019
We are truly and pleasantly surprised with the lost and found from American Airlines!!They found our lost phone in a matter of few days and now with on it's way back to us!We are so happy that we're going have our phone back !Tha k you so much!
-Slavica R.
A passenger of American Airlines - 12/17/2019
Very good system. Easy, quick, responsive.
-Alexander P.
A guest of Pelican Grand Beach Resort - 12/17/2019
This lost and found service was very easy and my coat means so much to me. I am thankful!
-Mary B.
A guest of Island Hotel Housekeeping - 12/17/2019
Amazing service thank you for returning my coat.
-janette F.
A guest of HGV at Craigendarroch - 12/17/2019
Can't say "thanks" enough for getting my laptop back to me! Means the world and is a HUGE relief! Thank you!
-Eric C.
A passenger of American Airlines - 12/17/2019
Thanks , Lost and Found ,My Package of items , just arrived moments ago !
-Reginald W.
A passenger of Royal Caribbean International - 12/16/2019
I cant thank you enough for helping me find the item and working so diligently to get it to me. I really appreciate your follow thru. I will let you know when I receive it. Happy holiday season to everyone involved. Sincerely. Shawn L.
-Shawn L.
A passenger of American Airlines - 12/16/2019
Excellent customer service in helping with finding our 2 year old favorite stuffed animal.
-Joseph C.
A guest of Buena Vista Palace - 12/16/2019
Thank you so much for finding my item. The response was quick and the process was easy.
-Tanner P.
A passenger of American Airlines - 12/16/2019
Thank you so much! Very fast recovery and I am very grateful. Thanks!
-Julia C.
A passenger of American Airlines - 12/15/2019
John in Lost and found was a pleasure to deal with. Very professional. your system is ver good.Thank you
-Steven J. M.
A guest of Golden Nugget Las Vegas Security L&F - 12/15/2019
I can’t believe you found this. Thanks
-Ellie
A passenger of United Airlines - 12/14/2019
Last of good customer service. Every agent I spoke to regarding my lost iPad was very helpful. I will always shop United 1st from now on for sure
-Rob C.
A passenger of United Airlines - 12/13/2019
Planner was received yesterday. Thanks
-Luis C.
A passenger of United Airlines - 12/13/2019
So glad you found my ID's! I'm dying to know where you found them. Is this something you can share with me?
-John K.
A passenger of American Airlines - 12/13/2019
Thank you so much!!
-Heather B.
A guest of Embassy Suites - 12/12/2019
Thank you so much you guys are the best
-Itzayana
A guest of Busch Gardens Tampa Bay - 12/12/2019
Excellent service and fast response. Thank you...!
-Filippo B.
A passenger of American Airlines - 12/12/2019
Thanks for making this quick and easy!
-Andy B.
A passenger of American Airlines - 12/12/2019
Thank you so much for your service! Kudos to Paul et al. @ Air Canada for their friendly, efficient service. So grateful. (Unfortunately my wallet was missing from my purse that was found, but that's not their fault.) Thanks for taking the time for calling and returning the item back to me.
-Nicole P.
A passenger of Air Canada - 12/12/2019
I received my lost item. You cannot imagine how important that was. I am overwhelmed by the efficiency of the recovery. I am so grateful. However, your excellent response would not have been necessary if the Charlotte airport was not so inadequate. Thanks for your help!
-Vicki J.
A passenger of American Airlines - 12/12/2019
Excellent response time. It is always nerve-wracking when a phone is lost. They did a great job of keeping me posted and getting it back to me quickly!
-Richard R.
A passenger of American Airlines - 12/12/2019
I wish to thank all responsible parties for the prompt response as it had been a nightmare for me. This and the great service I received during my trip reaffirmed my trust in American Airlines. I will certainly pass my recommendations on to family and friends!!!Thank you a million!!Eva Bustamante
-Eva B.
A passenger of American Airlines - 12/11/2019
I cannot believe how quick this was found and how efficient this service is. Thank you so much for finding my Ipad within a few hours of my posting my query online!
-Carolina E.
A passenger of American Airlines - 12/11/2019
Thank you so much for finding my lost item I'm so grateful!!
-Cathy B.
A passenger of American Airlines - 12/11/2019
Very helpful and great customer service! Thank you. John
-John E.
A guest of Caesars Windsor - 12/11/2019
This is the best service! Trust them with getting your list article back to you !
-Lucille R.
A guest of Lost and Found Venetian Palazzo Resort and Sands Expo - 12/11/2019
Thank you very much for finding my Kindle!!! I was hoping you found my sons school book as well. Please let me know if you have. Thank you again.
-Tae L.
A passenger of United Airlines - 12/10/2019
Thank you for getting my lost kindle back to me in such an amazing timely manner. It is very much appreciated!
-Debbie K.
A passenger of American Airlines - 12/10/2019
A wonderful job y’all have done founding my phone I hit you back up when I receive it thanks
-Kenneth P.
A guest of Harrahs Resort Atlantic City - 12/10/2019
Not sure if my earlier reply was received but I wish to sincerely thank everyone involved in finding my lost tablet. Another good reason to cruise with Princess! Thank you.
-Neil N.
A passenger of Princess Cruise Lines Ltd - 12/10/2019
Thank you very much for your help with this. Highly appreciated
-guillermo M.
A passenger of United Airlines - 12/10/2019
Thank you for your prompt response.
-Tomiko M.
A guest of Hilton Hawaiian Village - 12/10/2019
Thank you so much for all your efforts in reuniting me with my laptop!!
-Heather N.
A passenger of American Airlines - 12/9/2019
Great app. They did a fantastic job!
-Alan
A passenger of Southwest Florida International Airport - 12/9/2019
Shuch a great job locating my lost CPAC machine. It was all my fault but chargerback came through and helped me find it. Fine job associates.
-Alan B.
A passenger of Southwest Florida International Airport - 12/9/2019
Thank you for being so helpful
-Sharon F.
A passenger of Royal Caribbean International - 12/9/2019
To American AirlinesThank you so much for returning my Neiman Marcus black Cashmere shawl forgotten on my flight of December 1st LAX to MIA . That is one of the reasons we love American Airlines ! Sincerely,Danielle B.-R.
-Danielle B.
A passenger of American Airlines - 12/9/2019
I'm happy it was found quickly .. very important information I needed . Thanks so much Hilton Grand vacations/chargeback . When received I'll give feed back
-Stacey K.
A guest of Hilton Grand Vacations Club Las Vegas Boulevard Suites - 12/8/2019
We didn't realize we had left anything behind...but we had looked all week for the pink cap. My wife got sick the 1st night there and was sick all vacation- she was off her game...it was nice surprise to hear from you and know this was taken care of so responsibly- thank you for this.
-Dennis M.
A guest of Ocean Enclave by Hilton Grand Vacations - 12/8/2019
Many thanks for finding my prescription glasses and sending them to me , Than you !!!
-Riki H.
A passenger of Air Canada - 12/8/2019
Sincere, Sincere thanks for contacting me re: my lost I-phone. This was misplaced Thanksgiving weekend either on the American Airlines plane or at the Philadelphia Airport. I sincerely appreciate your honesty, and promptness in this matter. Actions like this restores one's faith in humanity. Thank you again for this wonderful service.Grace S. G.
-Grace G.
A passenger of American Airlines - 12/7/2019
THANK YOU. THANK YOU!! United Airlines for finding my favorite jacket I left on my plane seat! I put in a claim and within 2 days you called to tell me it had been found! YAY! (It helped that I had my phone number on the inside label. Someone called my number before she knew I had put in a lost and found claim!) Way to go United!!
-laurie P.
A passenger of United Airlines - 12/7/2019
So far the service has been very good. If I get my phone back as quickly as this service has been, I will be very happy.
-Arthur R.
A passenger of United Airlines - 12/7/2019
Thank you very much for your prompt shipment of my lost article. It is very much appreciated.
-Judith M. T.
A guest of The Linq Hotel (Lost and Found Department) - 12/7/2019
I would like to thank and commend the nice lady who called me yesterday to doublecheck on my lost sunglass report. I failed to get her name and how she actually came to identify them as my glasses. I can only surmise that she saw that I lost a pair of prescription sunglasses and she had determined that the found pair were indeed prescription. Luckily, earlier I had contacted my optician to find the brand of my glasses and was able to properly indentify them as Dragons. Also, the shipment system you have is very handy. Thanks for having a great, diligent employee efficiently solving my dilemma. Jerry D.
-Jerry D.
A guest of Hilton Seattle Airport and Conference Center - 12/7/2019
I was so grateful someone turned my cell phone in and even more grateful United's "lost and found" tracked down my ownership. It just arrived this afternoon. I really, really missed it. :(Thank you so much!Clair K.
-Clair K.
A passenger of United Airlines - 12/6/2019
David thank you so much for your attention and quickly answer. We’re waiting for the luggage fedex told probably gonna be here next Tuesday.
-Mivair B.
A guest of The Kartrite Resort and Indoor Water Park - 12/6/2019
Thank you so very much for returning my iPad and in such pristine condition!!!!!!!
-Patricia B.
A passenger of American Airlines - 12/6/2019
Thank you so much for finding my kindle! I’m an avid reader and felt lost without it. Best Christmas present ever!
-Meghan P.
A passenger of American Airlines - 12/6/2019
Thank you for your prompt attention to my list claim file. I appreciate being updated and given options for return. Thank you again for finding my article
-Sherry B.
A passenger of Air Canada - 12/6/2019
This process was seamless and made a stressful situation way less stressful. Thanks so much!
-Danni S.
A passenger of American Airlines - 12/5/2019
Thank you! Phone left/lost at O'Hare airport on Thanksgiving. It was found and an employee promptly called my wife and explained how to retrieve it from United Airlines lost and found/Chargerback. It was delivered the following Thursday. It was such a relief to know the phone was found, in a safe place and eventually on the way back to us.
-Wilbur K.
A passenger of United Airlines - 12/5/2019
I just want to say thank you. The process wasn’t perfect but I appreciate that I was communicated with and a mistake was fixed with no questions asked.
-Jessica M.
A passenger of Air Canada - 12/5/2019
Wonderful customer service. Thank you so much Carol
-Sandy MOSCHETTI Y.
A passenger of United Airlines - 12/5/2019
Thank you so much for your rapid response to my filing of a lost ‘iPad ‘ report on Dec. 2, 2019!You found the item, notified me, and sent the item promptly after receiving the necessary payment for shipping costs. I received my iPad today, an hour ago....am so thankful for your efforts!!! Great job, American Airlines!!
-Robert S.
A passenger of American Airlines - 12/5/2019
Thank you very much for finding my phone and returning it to me. I truly appreciate it.
-Lourdes C.
A passenger of United Airlines - 12/5/2019
Great job, very efficient in finding my lost IPad. Online lost and found very easy to use.Thanks again for your help !!
-Guy M.
A passenger of American Airlines - 12/4/2019
Excellent service. Thank you.
-Brian L.
A passenger of American Airlines - 12/4/2019
Just a short note to thank both the American employees that were very helpful and gracious in contacting and helping me secure my carry on bag. Great employees! Thanks American Airlines!!
-Mary Jo D.
A passenger of American Airlines - 12/4/2019
thank you
-reiko I.
A guest of Hilton Hawaiian Village - 12/4/2019
Thank you so much for shipping my IPad. Can you please share that where was it found?
-Vinay G.
A passenger of United Airlines - 12/4/2019
Item located and shipped within 3 hours of online report, and at a very reasonable shipping cost. Eagerly awaiting its arrival. Thanks so much!
-Richard F.
A passenger of Amtrak - 12/3/2019
This was a flawless process!!!!
-Paige
A passenger of Amtrak - 12/3/2019
Amazing fast response and service. couldnt be happier!
-KENNETH WADE L.
A passenger of Cincinnati/NKY Int'l Airport (CVG) KCAB - 12/3/2019
Thanks for finding my IPad and returning it
-Joseph M.
A passenger of American Airlines - 12/3/2019
Thank you for returning my husband’s jacket! Much appreciated!
-Amel S.
A passenger of United Airlines - 12/3/2019
I just wanted to say thank you so much for not only finding my lost item, but also for keeping me updated on the status and getting it returned to me so quickly!
-Dawn J.
A guest of Hilton Hawaiian Village - 12/3/2019
Thanks Air Canada for finding my bag. Great service and communication. The tracing agent was so helpful
-Humam
A passenger of Air Canada - 12/3/2019
Yes - please thank Marty from Seattle's baggage and lost/found for giving me a call to recover my iPad. Big thanks...
-Daniel L.
A passenger of Amtrak - 12/2/2019
Thank you so much for diligence to keep your process going to find and return this item. This pad is expensive and very important for my work, so I am very thankful for your effort to find and send back to me. THANK YOU from a loyal American Airline customer who just became a stronger and grateful customer!
-Jon V.
A passenger of American Airlines - 12/2/2019
Thank you so much Junier for helping me get my phone back. Nice to have a nice cheerful and helpful person to work with!
-Becky O.
A guest of Renaissance Charlotte Suite - 12/2/2019
Thanks for returning my stuff
-Chris B.
A guest of Hilton Oakland Airport - 12/2/2019
easy service!
-May L.
A passenger of United Airlines - 12/1/2019
I am immensely satisfied with the effort and speed of recieving my item that I left at your wonderful hotel. I cannot wait to come back again. Thank you!! Vince B.
-Vincent B.
A guest of Harrahs Resort Atlantic City - 12/1/2019
Thank You
-Serge B.
A guest of Wynn Las Vegas - 12/1/2019
I would like to thank you so much for your effort in the recovery of my item(s)
-Reginald W.
A passenger of Royal Caribbean International - 11/30/2019
This world is a better place because there is always people out there helping others. Someone is always trying to make this world a better place to live. I cannot thank you enough for your help! You are nothing less than a blessing from God!
-Mohammed
A passenger of Amtrak - 11/29/2019
Amazing service and fast response. Thank you!
-Rich S.
A guest of Mandalay Bay Delano Lost and Found Dept - 11/27/2019
Thank you so much, you are really amazing, a great service, Best Regards
-Raul P.
A passenger of Hallmark Aviation - DFW Lost and Found - 11/27/2019
Much appreciated. Very efficient process that was a big relief to me. Happy Thanksgiving.
-Joseph S.
A passenger of American Airlines - 11/27/2019
Thanks for your rapid service, the iPad arrived safely home!
-Paul H.
A guest of Hilton Washington - 11/27/2019
Shipment arrived! Hope you all have a wonderful Thanksgiving
-Sheila M.
A passenger of Hallmark Aviation - DFW Lost and Found - 11/27/2019
Yay! I’m so excited to be reunited with my iPad!
-Lezlee W.
A passenger of American Airlines - 11/26/2019
We received the item. Thank you.
-Jerome A O.
A guest of Marriott’s Desert Springs Villas - 11/26/2019
Dear Sir/MadamWe had a great travel experience with United Airlines in October. Unfortunately on the flight from Newark to Fort Myers my son forgot his little toy bag on the plane. He was distraught. You can imagine his joy when he received a parcel today from UA/FedEx containing his little bag with all his card games and other little items. Thank you so much! We very much appreciate the efforts you have made to track it down. A big thank you to the team!Yours sincerely Christian K.
-Christian K.
A passenger of United Airlines - 11/26/2019
This service was great. It was easy to submit a report and I got regular updates on status. Thankfully, the item was found. The entire process was great.
-Paul H.
A passenger of Amtrak - 11/26/2019
Excellent service!
-Maya W.
A passenger of American Airlines - 11/26/2019
It took a month to find. However, I realize I did not discover it for more than 8 hours. Glad to find it.
-Elizabeth D.
A passenger of American Airlines - 11/26/2019
I would like to appreciate the excellent specialist and amazing person Anna P D C. I wish you, dear Anna, to be happy, healthy and receive back all your kindness you give to people. Happy Holidays to you and your family.
-Galina M.
A passenger of Hallmark Aviation - DFW Lost and Found - 11/26/2019
Excellent service. So efficient!
-Karry T.
A guest of Hilton Grand Vacations Club Las Vegas Boulevard Suites - 11/26/2019
An amazing and efficient service! Thanks so much for locating my computer and getting it back to me fast!
-David A.
A passenger of Air Canada - 11/25/2019
I would like to say that I am very pleased to receive my rings back that my Mother had given me right before she passed away in July of this year. They mean the world to me and I can't believe that I over looked them while I was packing to leave the ship. The gentleman (which I can't remember his name) that attended to our room was the most kind and polite person that I have met in a very long time. I appreciate his honesty and turning in my rings that were left behind. There really are good honest people left in the world! Please let him know how much I appreciate him and may he get recognized for a job well done! Thanks
-Julie B.
A passenger of Royal Caribbean International - 11/25/2019
I received my CC thank you so much for the timely return.
-Cheryl J.
A guest of Mandalay Bay Delano Lost and Found Dept - 11/25/2019
Thank you for locating my lost item and returning it to me so promptly. Very much appreciated!
-Helen E.
A passenger of American Airlines - 11/25/2019
Thank you guys I really appreciate your help and service! My confidence to AA is flawless!
-OLEKSANDR K.
A passenger of American Airlines - 11/25/2019
Thank you for the great service.
-Shane H.
A passenger of American Airlines - 11/25/2019
Thank you for this service
-philip w S.
A guest of Paris Las Vegas - 11/24/2019
Thank you for this service. I received my travel journal and word search book today. I really appreciate it.
-Francene C.
A passenger of United Airlines - 11/23/2019
I never thought to get my item back, but it happened. Thanks to you !
-Doris W.
A passenger of American Airlines - 11/23/2019
Thank you so much for the return of my iPad! I never thought I would see it again! You have some fine folks working for you.
-Kim H.
A passenger of American Airlines - 11/22/2019
I was so relieved to be able to get my” left behind” slacks returned to me so easily! I appreciate the young lady that assisted me at the Holiday Inn Express in Strasburg, PA....she was so kind and helpful. Great service!!
-Deborah B.
A guest of Holiday Inn Express And Suites Lancaster East - Strasburg - 11/22/2019
Thank you for having a smooth process and for getting my iPad back to me. I appreciate that you have a good system and people willing to take the time to help me fix my mistake.
-Adam G.
A passenger of United Airlines - 11/22/2019
Thank you so much to Luce for her help! Much appreciated!!! Best, Abigail
-Abigail P.
A guest of Hilton Lexington Downtown - 11/22/2019
Thank you for your outstanding effort to return my bag. Excellent and professional staff.
-Charlie W.
A passenger of Amtrak - 11/22/2019
Thanks I received my suitcase on Monday
-Brenda Y.
A passenger of Royal Caribbean International - 11/22/2019
I was shocked
-Dr. Dave J.
A passenger of American Airlines - 11/22/2019
I am so thoroughly pleased and very surprised that you found my phone! It is great to know AA has such staff dedicated to customer service. Thank you, thank you, thank you!
-Sandra H R.
A passenger of American Airlines - 11/21/2019
AWESOME JOB!!
-Brent C.
A passenger of American Airlines - 11/21/2019
Christa in the Lost and Found dept at the Beau Rivage Hotel is wonderful. Best employee I've talk to in customer service in a long time. Refreshing!
-BRENDA MITCHELL M.
A guest of Beau Rivage Resort and Casino - 11/21/2019
Thank you for your excellent assistance!
-JUDITH M.
A passenger of Amtrak - 11/21/2019
Thank you so muchThis was a present to me from my now deceased mother . It has sentimental value and so is very important to me.
-Mary Ann G.
A guest of Yosemite Hospitality | Aramark L&F - 11/21/2019
Many thanks for speed of return and pleasant folks to deal with both in person and on phone.
-James R. S.
A passenger of American Airlines - 11/21/2019
I really want to THANK you!!! This was my work computer and I had so much information that couldn’t recover anywhere else! Congratulations for the great service and for helping me this quick! I was really worried I had lost it and you made my day! Thanks again!!
-Rocio M.
A passenger of American Airlines - 11/21/2019
Jacket arrived . Thank you
-Tom D.
A guest of Ocean Enclave by Hilton Grand Vacations - 11/21/2019
Well done. Thank you.
-Kenneth B.
A passenger of American Airlines - 11/21/2019
Thank you for recovering my Kindle and for making it easy to get it back.
-Edward B.
A passenger of United Airlines - 11/20/2019
Excellent treatment Great and amazing team in Chicago Congrats
-Jorge G.
A passenger of American Airlines - 11/20/2019
Thank you very much for the prompt attention and courtesies.
-Rich W.
A guest of WDW Swan and Dolphin Resort - 11/20/2019
Fast! Caring! Efficient! Appreciated!
-Carol B.
A guest of Hilton Grand Vacations at Seaworld - 11/20/2019
I want to thank Steve in mechanical who’s honesty is inspiring. If I can get him a message it would be nice. I never thought I’d see my iPad again. Thank you all for your help!
-Joseph L.
A passenger of Amtrak - 11/20/2019
You went above and beyond finding my phone, credit card, debit card, and license. Thank you so much! God Bless You
-Lisa Marie L.
A passenger of United Airlines - 11/19/2019
Super excited that my item was found so quickly and it was so easy to arrange shipping. Process was very painless. Thanks!
-Mitchel S.
A passenger of American Airlines - 11/19/2019
Thank you so much for finding my tablet and shipping it to me. I thought it was gone for good. Don't know who found it and took it to Lost and found. I appreciate it so much!!
-LINDA R.
A passenger of United Airlines - 11/19/2019
The expert efficiency of the employees who manage a system that has located and shipped my iPad is beyond description and my gratitude is immeasurable. I wish I could thank personally the employee who found my iPad in 14C on AC1536 and ensured its return. My appreciation is beyond words as that device holds pictures that are not replaceable. A definite reminder to transfer p[cs as well as not be so absent-minded when travelling. Thank you again. Pat
-PATRICIA R.
A passenger of Air Canada - 11/19/2019
Thank you so much. I realized my mistake as soon as I boarded my flight. This is a huge relief.Kelly
-Kelly S.
A passenger of American Airlines - 11/19/2019
Thanks so much for the return of my IPad I really appreciate having it back.
-Bernice T.
A passenger of Air Canada - 11/18/2019
thank you for going extra mile to locate and having my package returned
-Joe U.
A passenger of Air Canada - 11/18/2019
My IPad arrived today and all is good.Thank you very much.
-Bonnie G.
A guest of The Signature at MGM Grand Security L and F - 11/18/2019
This was a great service, easy to use and fast delivery!
-Laura R.
A guest of Hilton Anaheim - 11/18/2019
Your lost and found process is AWESOME! Easy, quick, and intuitive. Thank you!
-malcolm K.
A passenger of American Airlines - 11/18/2019
Notebook has just arrived punctually and intact at our office in Heidelberg, Germany.Communication as well as your efforts to localize and send the item in the most appropriate way were eccellent!Great Job of United Airlines!I'll recommend your Airline.Thanks very much!Best regards,Ulrich M.
-Ulrich M.
A passenger of United Airlines - 11/18/2019
Thanks for finding my lost luggage at a quick response
-Brenda young L.
A passenger of Royal Caribbean International - 11/17/2019
Thank you verry much. Great Job.
-Arjan
A guest of Westgate Resort and Casino Lost and Found Dept. - 11/17/2019
Thank you verry much !
-Pham
A passenger of United Airlines - 11/16/2019
Thank you for finding my phone and getting it back promptly. I appreciate your time and efforts to help me, Thank you, Nikki
-Nikki M.
A passenger of American Airlines - 11/16/2019
Great service. We appreciate the updates and quick responses. Super company. We can now allow FEDEX to do their shipping. Thank you.
-James J.
A passenger of United Airlines - 11/16/2019
Lost ipad was returned promptly, thanks so much for great speed of service...
-Colin H.
A passenger of American Airlines - 11/15/2019
Phenomenal job. Very low cost to retrieve my wallet. You did a fantastic job and I am completely satisfied with your service, this system and United - as I always am. Thank you.
-Matthew D.
A passenger of United Airlines - 11/15/2019
Amazing prompt service! Thank you!!!
-Steve H.
A guest of LUXOR Las Vegas - 11/15/2019
Thank you for locating my phone, it only took a few days to locate it.
-Nikki M.
A passenger of American Airlines - 11/15/2019
Thank you for your fast service of finding and returning my lost package.
-Mary M.
A passenger of Royal Caribbean International - 11/15/2019
Fabulous service!! Thank you so very much!!!
-Judy R.
A guest of MGM Grand - 11/15/2019
Just wanted to say Thank you for finding and returning my smart watch. This means the world to me that you went through all the trouble and had it shipped to me in a matter of days. Thank you!
-Shannon W.
A guest of Universal Orlando Resort - 11/14/2019
I am very pleased! Very prompt and delivered at no time. I am so happy I will get my favorite scarf back!
-Maricel O.
A guest of Westgate Resort and Casino Lost and Found Dept. - 11/14/2019
Thank you so much for the very professional treatment I received from Mary Ellen and her Golden Nugget security crew! They very patiently answered my questions about my lost item and relieved my mind they were all doing everything they could to return my lost item! I cant thank Mary Ellen enough! Especially when I received little black purse back in my possession. She and her team turned my cash into a cashiers' check of all of my cash! My item arrived within 1-2 days as promised. I was very pleased to have closure on this incident. I will never forget your very professional security team. Sincerely Valerie H.
-Valerie H.
A guest of Golden Nugget Las Vegas Security L&F - 11/14/2019
Thank you so much for promptly notifying me and sending my Keyes back. Great service.
-Julia L.
A guest of Mirage - 11/13/2019
Thank you
-Steven L.
A guest of Trump Hotel - 11/13/2019
Thanks for recovering my lost Passport! You guys are terrific!
-JEFFERSON M.
A passenger of American Airlines - 11/12/2019
Got it. Good job!!
-Gerald R.
A passenger of Air Canada - 11/12/2019
Great system - I was able to enter information while Hotel was on the phone, they could see and use the information that I provided. It was very easy and efficient. I hope that I will not need this service in the future (no offense) but if I do, I am glad your service works so well.
-Scott T.
A guest of Harrahs and Harveys Lake Tahoe - 11/12/2019
Thank you for finding my Fit bit. I am very impressed with your responsiveness and service. I am a hospitality management professor and I will gladly share this incident with my classes as a great example of customer service. Great job!
-Mike N.
A passenger of American Airlines - 11/12/2019
Excellent service in returning the item that I left on the plan when I got off in Houston, TX.
-Frank H.
A passenger of United Airlines - 11/11/2019
Great service
-John D.
A guest of Don CeSar Hotel - 11/11/2019
Thank you for your help and support. This is first time we have had any trouble with Celebrity X and Royal Caribbean. Kevin has been great and we appreciate his support. Presume we will be informed when shipping process commences. Staff at port terminal were extremely helpful in searching for our luggage andspent 40 minutes helping to try to locate it. Chargerback are a great company Well done
-SYKES P.
A passenger of Celebrity Cruises - 11/11/2019
Great service, can’t thank you enough for finding and returning my iPad that I left in a plane.
-Kerry M.
A passenger of WestJet - 11/11/2019
Merci! Service efficace, rapide et apprécié.
-Marie C.
A passenger of Air Canada - 11/11/2019
Excellent customer service by Angela.Thanks so much.
-Edgard A Nunez, M.
A guest of Planet Hollywood Las Vegas - 11/11/2019
Very good service. Thank you!!!
-Ajay P.
A guest of Hilton Orlando Convention Ctr - 11/10/2019
I can’t think you and American Airlines eough for finding retrieving so quickly and efficiently my iPad which I left at my seat on the flight from JFK to SFO which landed at approximately 10 PM Sunday, November 3. Feel free to use my name and any promo you want regarding the fission C of your shirts
-Arlene H.
A passenger of American Airlines - 11/9/2019
Thank you for your quick response to finding my left behind items. I spoke with a security guard by phone Wednesday night who found the items, got my info, and sent the email to me to write up my left behind items. Your response in getting them back to me is terrific and I look forward to getting my package on Tuesday. Mahalo and Aloha!
-Theodora (Thea) G.
A guest of Marriott's Ko Olina Beach Club - 11/9/2019
Thank you for efficient return if my iPad. I am sooo appreciative of all your personnel.
-Nancy K.
A guest of Daytona Beach Regency | Diamond Resorts - 11/9/2019
Thank you so much!
-John M.
A passenger of United Airlines - 11/8/2019
Nora was very professional. Answered on the 1st ring. Followed up on a lost
-ruth L.
A passenger of Hallmark Aviation - DFW Lost and Found - 11/8/2019
I signed up for this free lifeline smartphone (my first) and had it only a couple of weeks when I left it on the plane. Thanks So Much for connecting the phone with my contact info so that we can be reunited. I'd given up hope, even though most people told me that the go-to-guys who handle lost stuff like this are very good at what they do...and sure enough they were right. In my case, I think it was the bubble-wrap phone case that sealed the ID. Thanks again, and keep up the great work.
-Andrew S.
A passenger of United Airlines - 11/8/2019
Thank you so very much! Excellent service - I'm so appreciative! of this lost and found service
-Edward R.
A guest of MGM Grand - 11/8/2019
Great service.
-Asako H.
A passenger of United Airlines - 11/7/2019
Outstanding service from Harlene and her supervisor. they were vey nice to deal with in person , via teat and over the phone. AA's L
-jerry O.
A passenger of American Airlines - 11/7/2019
Best service EVER. Rafael Gomez was cool, calm and collected AND provided amazing customer service. He and the team could not have been more helpful and patient. If only we could experience this type of service all the time.
-Sharyn P.
A passenger of American Airlines - 11/7/2019
This was so easy and efficient. My trekking poles arrived when they were supposed to packed securely. Thank you!
-Daly S.
A guest of Ojai Valley Inn - 11/7/2019
Great service !My son left his tablet on the airplane coming from Germany to NY.And he got it back 10days later .Thank you so much !!!!
-Galya U.
A passenger of United Airlines - 11/7/2019
Thank you very much
-Nancy Jo C.
A guest of Town and Country Resort and Convention Center - 11/7/2019
Thank you so much for returning my e-reader. It is a long process but everyone at Carnival and lost and found were amazing. Thank you again!
-Tonya D M.
A passenger of Carnival Cruise Line - 11/6/2019
I appreciate the ease of the return prosess!
-Larry G.
A passenger of Hallmark Aviation - DFW Lost and Found - 11/6/2019
Thank you so much to Tyler for A. Providing clear, fast, excellent customer service;
-Tanya S.
A guest of Renaissance Glendale Hotel and Spa - 11/6/2019
Thank you very much for your help in locating the laptop. Your promptness is very much appreciated!
-Carol G.
A passenger of American Airlines - 11/6/2019
Amazing service. Thank you so much for bringing my phone back.
-Farida H.
A passenger of United Airlines - 11/6/2019
Thank you for your update. I will inform you when I receive the item.
-Lourdes M.
A guest of Agua Caliente Casino Resort Spa - 11/5/2019
The process for notifying a lost item was clear and easy. The notices through the process were prompt and I had choices on how to get my laptop back to me in terms of shipping. The flight attendant also went out of her way to help. Thank you! Thank you for a good customer experience!
-Laurie T.
A passenger of American Airlines - 11/5/2019
I sincerely appreciate you taking your time and energy to retrieve my item.
-Tenzin L.
A passenger of Air Canada - 11/5/2019
Lisa at the Norfolk train station was a true angel. Despite having difficult dealings with Amtrak, she was so kind, understanding, and helpful. I cannot thank her enough for helping me get my luggage back.
-Margaret S.
A passenger of Amtrak - 11/5/2019
I very much appreciate the effort Ryan put forth to find my iPad. It left me with a good feeling about my stay, which was nice to begin with.
-Elizabeth E.
A guest of Four Points Wakefield Boston Hotel and Conference Center - 11/5/2019
Thank you very much for your help!
-Benjamin G.
A guest of Westgate Resort and Casino Lost and Found Dept. - 11/4/2019
Thank you so much to Mr. Taylor and the rest of the American Airline team for finding my laptop. I sincerely appreciate the honesty. There are still good people in this world, and because of your acts of kindness, I will pay it forward. Thank you all again. Happy holidays!
-Alexa L.
A passenger of American Airlines - 11/4/2019
Thanks to everyone who helped in getting my cell phone returned. The process was simply and can’t thank you enough for the quick response
-Joseph G.
A passenger of American Airlines - 11/4/2019
Thank you Four Seasons Security. The attention you gave to my lost item and the follow through was unparalleled. Your customer service separates you from the rest. Thank you!
-Addis G.
A guest of Four Seasons Hotel Las Vegas - 11/3/2019
The people on the phones are totally awesome. The last lady I spoke with was great and went the extra mile to identify and locate my lost luggage.
-James K T.
A passenger of Hallmark Aviation - DFW Lost and Found - 11/3/2019
Noted with thanks.
-Peter Lik Man C.
A passenger of Air Canada - 11/2/2019
thank you very much for sending my phone on and I received it today Nov 1st having left it in Dallas on Oct 26th.. thank you ..EXCELLENT ATTENTION.. sorry for any inconvenience..
-michael yelverton B.
A passenger of American Airlines - 11/2/2019
Great service. Got my item back in the same condition I left it.
-Simon P.
A passenger of United Airlines - 11/2/2019
Thank you thank you thank you! Service on this flight was exceptional. The crew were courteous and accommodating. The aircraft was kept clean throughout. I’m proud to call Air Canada our national air carrier. I left my glasses on the plane and within 24 hours, they were found and are now on their way back to me. Much appreciated! Well done.
-Ivan J.
A passenger of Air Canada - 11/1/2019
Service was amazing. Thank you for all your help.
-Chuck R.
A passenger of American Airlines - 10/31/2019
Got my boots today. Thank you very much!! Process was smooth with no issues. And we really enjoyed our stay. Thanks again
-Jonathan B.
A guest of Rio All Suite Hotel and Casino - 10/31/2019
Appreciated the effort extended to find my misplaced sweatshirt at Amtrak Sanford Auto train. Kudos to these folks. My trip was terrific as well and I'll definitely plan to use Amtrak in future travels.
-Lea W.
A passenger of Amtrak - 10/31/2019
Thank you so much for helping me with my dilemma..I do appreciate taking time out to help me.. I really enjoyed my cruise..Yours truly Risa Hutson
-Risa H.
A passenger of Carnival Cruise Line - 10/31/2019
Thanks so much for returning my iPad. I really appreciate the care that was taken to turn it in, to determine who it belonged to, and to ship it to me. Thank you!!
-Michele N.
A passenger of American Airlines - 10/31/2019
Thank you so much for continuing to look for the item. I was pretty sure it would not be found. Thank you from the bottom of my heart. You have re-iterated to me that ‘the system works’! Thank you American Airlines!
-Moira A.
A passenger of American Airlines - 10/31/2019
Thank you very much for your prompt mailing of my left item at the Omni Parker House Hotel in Boston. I received the package yesterday.
-Donn G.
A guest of Omni Parker House - 10/31/2019
I didn’t get her name but a Flight attendant was extremely helpful with this process. Your entire staff was great. The most crucial part of this process was the speed at which it was resolved.
-Frederick C.
A passenger of American Airlines - 10/31/2019
Thank you! Great service!
-William L.
A guest of Royal Lahaina Resort - 10/31/2019
Thank you very much!
-David K.
A passenger of United Airlines - 10/31/2019
Excellent job in expediting my lost phonr and I pad! Thank you!
-Cheryl P.
A passenger of Hallmark Aviation - DFW Lost and Found - 10/30/2019
Mi laptop fue encontrada, agradezco el trabajo y la ayuda, estoy en espera de que venga.gracias!!
-Josue S.
A passenger of Cincinnati/NKY Int'l Airport (CVG) KCAB - 10/30/2019
I would like to say thank you for your time and effort to return my prescription glasses. I didn't give it much of a chance of them being returned, let alone in 3 days. I am very impressed and very thankful for your great work and dedication to your customers. Thank you again from one person who is happier today, because of you, after being distraught at the thought of losing my glasses. Thank You
-Robert F.
A guest of Carowinds - 10/30/2019
Lo espero en Bogotá, gracias
-CARLOS R.
A passenger of Hallmark Aviation - DFW Lost and Found - 10/29/2019
Thank you very much for providing this service. I received my lost items today from fedex and everything was recovered from my Royal Caribbean cruise. The professionalism of your company was amazing! Big thanks again from a very satisfied customer.
-Patty C.
A passenger of Royal Caribbean International - 10/29/2019
Am very grateful for Diane Scott and your department persistence and creativity in locating me. Had written off the rod for lost. Was despondent and now am jubilant!
-Byron K M.
A passenger of American Airlines - 10/29/2019
Because I am getting my lost phone back, I am VERY satisfied with the service I received from Larry - he was patient, polite, and showed Harrahs usually excellent customer service - thank you, THANK YOU, thank you !! :)
-Peggy M.
A guest of Harrahs Resort Atlantic City - 10/29/2019
United was so wonderful in contacting me that they found my lost coat and shipping the item to me the same day. I really thought my report would be caught in a "black hole" and I would hear back in a very long time or not at all. Thanks so much United. You made my day.
-jodi S.
A passenger of United Airlines - 10/29/2019
Awesome
-Gale l H.
A guest of Sanctuary Camelback Mountain Resort and Spa - 10/29/2019
I just wanted to say thank you to the United/chargerback team for finding and shipping my lost wallet back to me. I truly appreciate it and the fact that the process was so easy, made it even better. I realize many items probably go unfound, so I'm thankful that wasn't the case for me, but regardless, I found the process to be easy and communication with you to be straightforward. Thank you! Scott
-Scott B.
A passenger of United Airlines - 10/29/2019
Thank you so much for your fast and easy list and found process ! Also for the speedy shopping of my item!
-Rebecca S.
A guest of MGM Grand - 10/29/2019
Received Bose headphone !! Very efficient and staff at airport I spoke To and United 1k help line TERRIFIC thank you
-Michael N.
A passenger of United Airlines - 10/28/2019
Amazing help. Thank you so much for such a great service. Very appreciative of your help especially after coming back from a long journey.
-Janak P.
A passenger of United Airlines - 10/28/2019
Thank you VERY much for the prompt recovery and shipment of my lost wallet!
-Scott B.
A passenger of American Airlines - 10/28/2019
Thank you so so much for finding and returning my Kindle. Amazing customer service, I have been telling everyone how super impressed I am with carnival. Thank you again and hope to sail with you again next year. Awesome
-Colm D.
A passenger of Carnival Cruise Line - 10/27/2019
I have not yet received my item, but the process seems very efficient and professional
-Christian V.
A passenger of United Airlines - 10/26/2019
Lost and found works amazing, I am very happy to get my left 2 items super fast and for very reasonable price. Thank you!!
-Katelyn T.
A guest of Embassy Suites Napa Valley - 10/26/2019
THANK YOU THANK YOU THANK YOU!!!! You just saved my job!!
-Darren W.
A passenger of American Airlines - 10/25/2019
Thank you for the prompt service, it's much appreciated
-Thomas A.
A guest of Boulder Station - 10/25/2019
In today’s mail I received my clothes that I forgot in the room during my recent stay. Thanks!!!
-Tom V.
A guest of Downtown Grand Las Vegas - 10/25/2019
unbelievable coordination between all groups involved...the airlines should be very greatfull for your services..GREAT in REAL TIME you got it done...even FEdx called me and communicated...WOW you earn your money big time...thank you!!!
-lennart chip M.
A passenger of United Airlines - 10/24/2019
Your kind services are really appreciated Today I received your federal expense package. Thank you so much for your excellent service.
-Jung C.
A guest of Wynn Las Vegas - 10/24/2019
GREAT job...I am so appreciative of the quick response. Thank you!
-Bob H.
A passenger of American Airlines - 10/24/2019
Very good customer service,I know I worked every department of the Airlines in my 31 years and you guys are on the ball well done!!
-Bruce M.
A passenger of American Airlines - 10/24/2019
Thank you do much. You have the best process I have seen yet for reporting and recovering lost and found. Thsnk you Toy for your assistance, I will definitely be back at a later date. Loved the resort.
-Karen W.
A guest of The Historic Powhatan Resort - 10/24/2019
I was amazed at the fantastic customer service and the effectiveness of you Lost and Found tool. Thank you very much, rw
-Robert W.
A passenger of American Airlines - 10/24/2019
Thank you all so much! Outstanding job in find a very important item to me. Thank you!
-Matt
A guest of Great Wolf Lodge Kansas City KS - 10/23/2019
Thanks for your great efforts to secure and send me my lost iPhone! Deshawn Brown did an efficient and quick review and solution to my problem. I greatly appreciate your efforts! Alan L. P.
-Alan L. Plummer, M.
A passenger of City of New Orleans Taxicab and For Hire Vehicle Bureau - 10/23/2019
Your employee Nora was fantastic and extremely helpful. your system and process was excellent. Thank you very much. I thought I had lost a possession of extreme emotional important. the honesty and integrity was above expectation. Thank you
-James A.
A passenger of Hallmark Aviation - DFW Lost and Found - 10/23/2019
i received package thanks
-Reginaldo B.
A guest of Circus Circus Las Vegas - 10/23/2019
Thank you so much. This is a great relief.
-Mary B.
A passenger of Royal Caribbean International - 10/23/2019
As always with Hilton, excellent service. Thanks for your Help!
-Brian S.
A guest of Hilton Anaheim - 10/23/2019
Brilliant work! Thank you so much!
-Pauline P.
A passenger of American Airlines - 10/23/2019
Even before we checked in the housekeeping staff texted to welcome us to the hotel. I have stayed at many Embassy Suites, and have not seen the staff work so hard for customers.Great customer service from housekkeping when we noticed my son left his school ID in our room after we checked out. They were so thoughtful!
-Jo L. B.
A guest of Embassy Suites San Francisco Airport South - 10/23/2019
I really appreciate the immediate response and action plan to get my phone back to me ASAP. Thank you.
-Michael G.
A guest of PARK MGM Las Vegas - 10/23/2019
Thanks so much and a special thanks to the lady at Dulles office who gave me the right info for filing the report
-Carolyn A.
A passenger of United Airlines - 10/23/2019
Great thanks. I am a frequent flyer and over the years have left items on a plane and tried to recover them with no success. This time my wife filled out the report as I did not think it would yield any results. I was so surprised and thankful that it was found. Great work Air Canada and thank you so much. Don
-Donald B.
A passenger of Air Canada - 10/23/2019
Excellence!!! Thank you so much Greg for your assistance tonight getting my iPad back home, all of our grandchildren’s pictures are in it. You are awesome!!!
-Susan B.
A guest of Cosmopolitan of Las Vegas - 10/23/2019
very good service, thank you
-SCOTT G.
A passenger of United Airlines - 10/22/2019
Thank you for following up in a timely manner. The 1k baggage desk help was excellent! Thanks. Again.
-Doug A.
A passenger of United Airlines - 10/22/2019
Thank you for the quick response at finding my lost item
-William C.
A guest of Embassy Suites Kingston Plantation - 10/22/2019
This was such a great relief to know that I could feel the concern with a touch of technology...Thanks to all involved. Great customer service!
-Bonnie L G.
A passenger of American Airlines - 10/22/2019
you are wonderful
-Ali
A passenger of United Airlines - 10/22/2019
I received the package within two days. Thank you!
-Sarah C.
A guest of Comfort Suites Waco Baylor North - 10/21/2019
I just want to thank the staff of Air Canada for being very professional as it concerned the recovery of an iPad I left on the plane. They identified the iPad and got back to me first thing the next morning. Thank you again.
-Thomas T.
A passenger of Air Canada - 10/21/2019
Thank you!
-Patricia F.
A passenger of United Airlines - 10/21/2019
Thank you so much for the return of my charger. It is greatly appreciated!
-Carol B.
A guest of Stoneridge Resort - 10/21/2019
Thanks! Do impressed to have my list item tracked and returned do efficiently. Much appreciated! Yeah Air Canada and FedEx
-Blaine and Laura F.
A passenger of Air Canada - 10/21/2019
A big thank you for finding and returning my Lenovo tablet. Looking forward to having it on Monday.
-Andrew F.
A passenger of United Airlines - 10/20/2019
Thank you so much! I appreciate all your help in getting my valuable things back!
-Naira T.
A passenger of Carnival Cruise Line - 10/20/2019
Recieved Thanks for the good job
-Swift
A passenger of United Airlines - 10/20/2019
Wonderful, responsive service! Thank you so much for finding my list item
-Katie G.
A passenger of American Airlines - 10/19/2019
Thank you so much for all the help on finding my item. You guys were great!!!!
-Fara
A guest of Hershey Park - 10/19/2019
Thank you for making the recovery of my keys a most painless and professional process. I am very grateful for your help.
-Shari N.
A guest of Waldorf Astoria Arizona Biltmore Resort - 10/19/2019
Thank you very much! I received my item I left by accident in the hotel room!Jean A.
-Jean A.
A guest of Yellowstone National Park Lodges - 10/19/2019
This was such an easy process and not as expensive as I thought it might be. Thank you!
-Debbie K.
A passenger of United Airlines - 10/19/2019
Great experience
-Minh C.
A guest of SoJo Spa Club - 10/18/2019
Wow, what service! I received it the next day!Thank YOU
-Doug K.
A guest of Best Western Royal Sun - 10/18/2019
Thanks for the return of my property.
-MICHAEL P.
A passenger of American Airlines - 10/18/2019
thank you so much your services is excellent
-hany N.
A passenger of Air Canada - 10/18/2019
Thank you, your customer service and crew are fantastic. I appreciate the efforts of the flight crew, terminal team, and the company. -- Mark H.
-Mark H.
A passenger of American Airlines - 10/18/2019
My lost ipad arrived in perfect condition. Thank you very much!
-Beth T.
A passenger of American Airlines - 10/17/2019
Dear Represantative, I would like to say my appreciate for your very good service to find and sending us back our lost item which we lost in Air Canada flight... You made my daughter so pleased. Thank you for your help and great customer service of "Lost and found department" and "Chargerback". We're ones more happy with our good decision to choose Air Canada for our safely flight! Best Regards.
-Evrim U. D.
A passenger of Air Canada - 10/17/2019
I greatly appreciate your assistance, The representatives from American Airlines with whom I have spoken as I dealt with this situation have provided outstanding service and support. I am impressed with their thoughtfulness of my behalf and grateful for it. And I am so grateful to the "good Samaritan" who turned in this wallet. Thank you for this update.
-Patricia Whalen, R.
A passenger of American Airlines - 10/17/2019
glad you found my pc. Fedex was a good price too!
-Jim S.
A passenger of United Airlines - 10/17/2019
Kudos to all for your quick response!! Thanks for your help and quick response to my request. Much appreciated. Again, thanks to all !!
-Shirley W.
A guest of Harrahs Resort Atlantic City - 10/17/2019
I left my IPad behind on a flight and was sure that it was long gone but I filed a report anyway. Within 48 hours of losing it and filing the claim, I received feedback and a confirmation of its shipment back to me! I am grateful and thoroughly impressed at the expeditious turnaround and feedback provided- customer service at its finest! Thank you kindly!
-Ashley
A passenger of American Airlines - 10/17/2019
Joan Lyman is an employee who deserves special praise for doing her job well so that it reflects well on her and AA. She was able to return my misplaced phone. She demonstrated creative persistence to get her job done and resulted in a successful conclusion. She was very courteous when dealing with me. Thank you
-John M.
A passenger of American Airlines - 10/17/2019
Thank you so much !!
-Jesse J.
A passenger of United Airlines - 10/16/2019
I was beside myself with joy when I received a call from Air Canada to tell me that they had found my lost items. I thought it was lost forever!Nothing but great things to say about Air Canada
-Alberto De O.
A passenger of Air Canada - 10/16/2019
Thanks- so far this service has been really great and easy.s
-Wayne G.
A passenger of United Airlines - 10/16/2019
THANK YOU!!!
-Jeanie P.
A passenger of Carnival Cruise Line - 10/16/2019
I received my lost item yesterday. Thank you so much for returning it!
-Duff B.
A passenger of United Airlines - 10/16/2019
They were very quick and helpful with locating my lost bag and sending it overnight
-Logan R.
A guest of Hilton Los Angeles Universal City - 10/16/2019
I lost my ID card and it was retrieved and sent back to me in two weeks. Thank you!
-Bonnie H.
A passenger of American Airlines - 10/15/2019
I am amazed that this was found! I had forgotten about it, so this is like Christmas! It was delivered earlier this morning! Thank you.
-Brenda K.
A passenger of American Airlines - 10/15/2019
I cannot believe I received my lost ipad back. My compliments to your staff. I don't fly United very often, but if this is any indication of your service, you can bet I will fly with you again.Much appreciated.Allan
-ALLAN J R.
A passenger of United Airlines - 10/15/2019
Very fast response and excellent service! Thank you!
-Terry T.
A guest of Hilton San Francisco - 10/15/2019
Hello - great experience! Return of lost items was handled with expedience and efficiency.
-Asha R.
A passenger of Amtrak - 10/15/2019
Package and contents received all in order. Thank your very much for your excellent services Much appreciated
-Simon Alexander H.
A passenger of Air Canada - 10/15/2019
Tamara at the PHL Lost ad Found was great! She had to make repeated calls and leave two voice messages before getting me. THANKS SO MUCH for the great effort! I am awaiting its arrival in the next couple of days.
-Elizabeth M B.
A passenger of American Airlines - 10/15/2019
Thank you thank you thank you. I couldn’t be happier
-Miss Marne M B.
A passenger of American Airlines - 10/14/2019
Thank you very much for your assistance. I'm very happy I received my items back!
-Esther M.
A passenger of American Airlines - 10/14/2019
I would like to say thank you very much your care for your customer is excellent thank you again
-Zuhier A.
A guest of Hampton Inn/Homewood Suites - Chicago West Loop - 10/14/2019
Thank you for arranging this. I’ll let you know when I receive it.
-Karen Nagel P.
A guest of Brown Palace Hotel and Spa and Holiday Inn Express Complex - 10/14/2019
Than you so much for service above
-Margaret M T.
A guest of The Signature at MGM Grand Security L and F - 10/13/2019
Received my lost jewelry bag. Thank you thank you thank you for being so friendly and helpful.
-Jennifer
A guest of New York New York - 10/13/2019
Thank you so much for finding
-Nancy A.
A passenger of Air Canada - 10/13/2019
Thank you
-Vicky C.
A passenger of Air Canada - 10/13/2019
I have still not received my ipad. What happened to it? You shipped it to me a week ago...
-Gail C.
A passenger of United Airlines - 10/13/2019
I'd like to thank the Lost
-Jamila A.
A passenger of American Airlines - 10/12/2019
You are the epitome of professionalism and efficiency. Thank you for that...it is unusual in air travel today.
-Jeanne K.
A passenger of Air Canada - 10/12/2019
I am thrilled to get my sunglasses back in a few days. I have vision issues with one eye and those glasses are awesome. Thanks for everyone's help. Maureen
-Maureen C.
A passenger of WestJet - 10/12/2019
This experience was positively astounding. Wow
-Jack H.
A passenger of American Airlines - 10/11/2019
This is a great service. Thank you!
-Herbert I.
A passenger of United Airlines - 10/11/2019
Wow! This restored my faith in the goodness of people - and in your lost
-Clara K. F.
A passenger of Hawaiian Airlines Account - 10/11/2019
Ya'll give an excellent job!!! I had lost 4 items total and I got all of them back. I did not expect that. It did take almost 2 weeks and someone with Spinnaker lead me to believe I would get them back much sooner. I was so happy! I am sure you get a lot of lost and found stuff so thank you so very, very much for returning all my clothing!!!!!!!!!! One piece had a lot of sentimental value to it.
-Barbara A.
A guest of Spinnaker Resorts Hilton Head - 10/11/2019
Thanks a lot. Very efficient procedure.
-Haydee B.
A passenger of American Airlines - 10/11/2019
Thank you so much for your diligent efforts to locate my items. Very much appreciated.
-Maria C.
A passenger of Princess Cruise Lines Ltd - 10/10/2019
This is great. Thank you for the quick turnaround!
-Kristine W.
A passenger of American Airlines - 10/10/2019
I received my items. Thank you so much for your prompt attention to this matter.
-Diane R.
A guest of Westgate Myrtle Beach Oceanfront - 10/10/2019
Great service, convenient and quick.
-Franklin R.
A guest of WDW Swan and Dolphin Resort - 10/10/2019
Great system, very easy to use and follow step by step. Great job!!
-karl
A guest of The Cromwell Las Vegas - 10/10/2019
Thanks i have recived my suitcase .thanks again.
-James K.
A passenger of Amtrak - 10/10/2019
Thank you!!! I was really beginning to worry that someone walked off with it. The instructions to ship were really easy to use
-Joseph Michael M.
A passenger of United Airlines - 10/10/2019
I was worried that I’d never see my IPad again but you guys have a great system for organizing and returning items. Great work! Thank you
-Douglas
A passenger of American Airlines - 10/10/2019
I think the cruse line is the greatest they keep in touch with me about my lost item and when it was found they contacted me at once thank you .
-Daniel James C.
A passenger of Carnival Cruise Line - 10/10/2019
Thank you very much. My first time flying American Airline and found the entire experience to be a good one. I was very happy until I got home and found my wallet to be missing. From then on until it was reported found this entire process has been outstanding. Thanks again and please thank everyone involved. Take care
-Liz W.
A passenger of American Airlines - 10/10/2019
I have to admit that I was skeptic at first about the effectiveness of this service. It did work. I reported my lost item, and it was returned very quickly and in excellent order. This is an excellent service. Thank you.
-Claude T.
A passenger of Air Canada - 10/10/2019
Thank you so very much for superb service in helping me find my lost item!
-Steven W.
A passenger of American Airlines - 10/10/2019
I’m very impressed with the service I received in order to locate my iPad. THANK YOU so much - your service was appreciated !
-Colette C.
A passenger of WestJet - 10/10/2019
Thank you very much for retrieving my item and the quick dispatch response.
-Craig H.
A passenger of Air Canada - 10/10/2019
Thank you for your prompt service! Much appreciation.
-Karen T.
A guest of Holiday Inn Express Gatlinburg Downtown - 10/9/2019
You “guys” are the best! You have super customer service:-)). You treated me like a queen all week and now my husband will be very glad to get back his items!! Thanks for everything!! Your friend, Sandi, Room 119
-Sandi K.
A guest of Comfort Suites Springfield OR - 10/8/2019
Your housekeeping department are awesome Thank You so much for locating my lost items
-Kim L.
A guest of Marriott's Summit Watch - 10/8/2019
Thank you for finding my phone. This is amazing! The phone is not as valuable as my photos and memories. Kudos to you and your company!
-Noemie C.
A passenger of Princess Cruise Lines Ltd - 10/8/2019
This has been an amazing experience, how effective United was in finding and sending back our lost item. We are VERY grateful.
-David L.
A passenger of United Airlines - 10/8/2019
I can’t believe you found my kindle! I’m so happy and grateful! Thank you so much
-Renay H.
A passenger of American Airlines - 10/8/2019
Many Thanks, excellent service!!!
-ELIAS ABRAHAM S.
A passenger of Celebrity Cruises - 10/8/2019
Catherine was extremely helpful!!! She reached out to my daughter school, since she lost her book from school library and her favorite hand made back pack. Thanks you so much for your help!!!! My 8 years old daughter is going to be so excited to see her back and book . Thanks again, your help is very much appreciated . Niki
-Niki F.
A passenger of United Airlines - 10/8/2019
Thank you so much for reuniting me with my lost kindle. Thank you and a job done really well!!!
-Judy I.
A passenger of American Airlines - 10/8/2019
The prompt attention to my request is gratifying. Thanks for your professionalism and superior customer service.
-Jeff B.
A passenger of American Airlines - 10/8/2019
thank you for your efficiency and looking forward to being reunited with my items..
-margaret O.
A passenger of Amtrak - 10/8/2019
Very impressed by the people who found are coats and returned them. Thank-you very much.
-Patricia R.
A passenger of Amtrak - 10/8/2019
Good job thanks for the prompt response!!
-Kenneth H.
A passenger of American Airlines - 10/8/2019
THANK YOU!!!!!
-Steve L.
A passenger of American Airlines - 10/8/2019
Thank you for the speedy service!
-Eydie D.
A guest of Fairmont San Jose - 10/8/2019
Thanks for your help. You provide a service that I wish was around earlier in my travels.
-Daniel
A guest of Hampton Inn North - Anderson - 10/7/2019
I very happy with the speed and efficiency of the lost and found service.
-Andrew S.
A passenger of American Airlines - 10/7/2019
1. I cannot believe you found my laptop and I look forward to getting 2. The initial agent that helped me went above and beyond trying to help me.
-Dale P.
A passenger of American Airlines - 10/7/2019
Much appreciated. Thank you.
-John K. T.
A passenger of American Airlines - 10/7/2019
I am completely overwhelmed with this return as I lost it 3 months ago. the easy thing would have been to throw it out. The right thing was the effort to find the owner. This is another reason I fly United exclusively if at all possible. Manny thanks!!!
-chris F.
A passenger of United Airlines - 10/7/2019
Thank you so much to Julius, hoping that's how your name is spelled. You are very professional and kind.
-Karen S.
A guest of Golden Nugget Las Vegas Security L&F - 10/6/2019
I could not be more thankful for you efforts returning my very important red leather bag... it has my passport in it. I have been missing it a few days. I really appreciate your efforts returning it to me. Thank you very much! I will continue to fly United Airlines!!!
-Dana F.
A passenger of United Airlines - 10/6/2019
Thank you for your help
-Elizabeth A.
A guest of Hilton Irvine Orange County Airport SNAOC - 10/5/2019
Excellent service from UAL to locate the item, provide information, and a flawless on time delivery…...
-German R.
A passenger of United Airlines - 10/5/2019
Came on time as promised. Very efficient!
-Barbara D.
A passenger of United Airlines - 10/4/2019
Your lost Report ID: 14597816I would like to thank the ladies I spoke to in lost baggage for their friendly, polite, and very professional service in their help in finding my kindle; which I had left on the plane.A great relief and a pleasant experience. Thank you.
-Michael M.
A passenger of United Airlines - 10/4/2019
Thank you for your quick responses and communication. Awesome job !!!!!!
-Gary S.
A passenger of Hallmark Aviation - DFW Lost and Found - 10/4/2019
My wallet has been returned! I am so thankful for the effort that was put in ti retrieve it. Thanks again
-Paul G.
A passenger of United Airlines - 10/4/2019
Thank you to American Airlines in Charlotte for the safe return of my iPad. I appreciate the efforts of everyone involved.Thanks again,George Cummings
-George C.
A passenger of American Airlines - 10/4/2019
Thanks so much for your fast service! You were so helpful!!
-Candace S.
A passenger of American Airlines - 10/3/2019
My CPAP machine was found and returned! Thank you, sincerely, for all your efforts. I think the representative's name was Kathy(?). She went above and beyond. I thought my machine was truly lost for good. I can't tell you how your exceptional services lifted my spirits. Thanks again!
-Dan G.
A passenger of Southwest Florida International Airport - 10/3/2019
It was a pleasure to deal with this department at the airport. The personal I dealt with were extremely professional and accommodating.
-Jo L.
A passenger of Louis Armstrong New Orleans International Airport - 10/3/2019
Thank you so very much for turning in my lost item to all those involved in the process of returning to me.My faith in people doing the right thing has been renewed.
-Robert B.
A passenger of Allegiant Travel - 10/2/2019
Thank you so much!!!! I really thought I would never see it again! I am amazed!
-Kathy S.
A passenger of Air Canada - 10/2/2019
Thank you so much! I’m so impressed with how quickly my item was returned, the contact along the way, and how carefully it was packed. I couldn’t have asked for more.
-Julie S.
A passenger of American Airlines - 10/2/2019
Thank you for returning our missing iPad. Restores faith in mankind that someone turned it in. Thank you Amtrak.
-Ronald C R.
A passenger of Amtrak - 10/2/2019
I want to thank you so much for locating my iPad! I really never expected to see it again. Great job! God bless and thank you again!
-Sherry F.
A passenger of American Airlines - 10/2/2019
I am okay with this service thank you
-Roy K.
A passenger of Hawaiian Airlines Account - 10/2/2019
Thank you so much Mr james.I am really appriciated!
-Ryosuke K.
A guest of Hilton Orlando Convention Ctr - 10/2/2019
Thank you, Marty! I received my shirt in excellent condition and quite quickly. Everyone was kind and helpful! Thank you all!
-Leah Q.
A passenger of Amtrak - 10/1/2019
You guys were awesome in recovering my item so quickly and shipping it. This is stellar service.
-Janarthanan K.
A guest of JAY PEAK RESORT INC - 10/1/2019
Thanks so much.
-Luis Bienvenido G.
A passenger of United Airlines - 10/1/2019
Thanks a million
-David H.
A passenger of American Airlines - 10/1/2019
Thank you for your fast and easy service. My Ipad has arrived and was in the same perfect condition. Thank you American Airlines.
-crystal W.
A passenger of American Airlines - 10/1/2019
Thankyou
-Carlisle
A guest of Hilton Grand Vacations Club Las Vegas Boulevard Suites - 10/1/2019
I can't think United Airlines enough for searching for and finding my Kindle eBook!! I left the ebook on a United Airlines flight on 9/23. I t was found on 9/24 and returned to me on 9/28. What great service. United Airlines in my new go-to airlines!! Thank you so much!!!!
-Dennis B.
A passenger of United Airlines - 10/1/2019
sort of unbelievable that UA actually found and is returning my lost item!!!!!
-Barbara
A passenger of United Airlines - 9/30/2019
Thank you so much for taking care of this so quickly! My only wish is that you responded to the lost and found phone number to reassure me that the claim has been received! Thank you again for shipping it back so quickly I am looking forward to receiving my items
-Melissa L.
A passenger of American Airlines - 9/30/2019
Locate my package very quickly within hours and shipped the next day. Great service.
-Michael E.
A passenger of American Airlines - 9/30/2019
I truly appreciate the honesty and integrity of the American employees that found my items and turned them into lost and found. I also appreciate the consistency and expeditious follow-through of the Phoenix American representative that stayed in contact with and follow-up. Thank you to all that was involved in locating my items.
-Shannon T.
A passenger of American Airlines - 9/30/2019
I am amazed! I had not even realized that I had lost my coat when I heard from AA. Kudos, kudos and kudos to you all!
-jorge S.
A passenger of American Airlines - 9/29/2019
I would like to thank John from security team for helping me find my lost wallet and shipping it to my address. Really appreciate his quick response. Thank you!!
-Anmol B.
A guest of Great Wolf Lodge Grand Mound WA - 9/29/2019
Thanks for all the help. Got my keys back!!
-Clifton S.
A guest of Tropicana Evansville - 9/29/2019
Thanks very much for all concerned to have all our belongings returned to us intact.It was handled very professionally from the beginning and a big thanks to the Security staff of the Hotel.Thanks again for a job well done.
-Rajendra K.
A guest of Sahara Las Vegas - 9/29/2019
Very easy process. Thank you.
-Sarah Z.
A guest of Hilton Hawaiian Village - 9/29/2019
Really admire the efficiency and detail oriented customer service, in finding my camera forgotten on the plane.
-Joe B.V. J.
A passenger of Air Canada - 9/29/2019
I received my item yesterday - thank you. And thankyou so much for the daily updates on finding and sending my lost item!
-Mike S.
A passenger of United Airlines - 9/27/2019
I am so grateful and surprised that my laptop was found. Also, I am completely satisfied with Chargeback service and the easy, user friendly ability to pay for return of the item.
-Donald E P.
A passenger of Carnival Cruise Line - 9/27/2019
Thank you so much. I nearly fell out of chair we I received your email today. I compliment you on a job well done
-William
A passenger of American Airlines - 9/27/2019
Thanks so mutch, I never thought I'd get back my silver dollar that I had carried for over 40 years.. Thank you
-Jim J.
A passenger of Akal KCI Security - 9/27/2019
Merci pour l'envoi des objets perdus 14xxxxx5. Je tiens à préciser comme dans la description qu'il s'agit de mon téléphone cellulaie avec un étui de couleur rose ET D'UN CABLE GRIS METALLIQUE, D'UNE PRISE FRANCAISE BLANCHE et D'UN ADAPTATEUR. NOIR. Merci de bien me renvoyer l'ensemble des objets perdus qui ont été retrouvés. Cordialement, Sylviane V.
-vincent
A passenger of Air Canada - 9/27/2019
Wonderful service ! Thanks for your efforts and good service !
-Gerald C.
A passenger of Carnival Cruise Line - 9/27/2019
I received my wallet back and want to thank you for making this happen! This is great service. I’ll be flying AA again :).
-Ruud E.
A passenger of American Airlines - 9/27/2019
We received the ring today and we want to thank everyone for their efforts.
-GARY VAN W.
A guest of Marriott's Maui Ocean Club - 9/27/2019
Excellent and efficient service.i am truly grateful
-Nicholas k B.
A passenger of American Airlines - 9/26/2019
Arrived when said it would, tracking worked well.
-Michael D.
A passenger of Holland America Line - 9/26/2019
Excellent, efficient service. Very pleased my missing item was found and looking forward to it's return to me in the UK
-Sue N.
A guest of JAY PEAK RESORT INC - 9/26/2019
To this point, service has been excellent! My lost item has been recovered and is already been shipped. Thank you for your prompt and efficient response.
-Bernard B.
A passenger of Hawaiian Airlines Account - 9/26/2019
Very good service
-Camila J.
A guest of PARK MGM Las Vegas - 9/26/2019
Thank you for contacting me.I look forward to receiving the package.
-Aimi I.
A passenger of United Airlines - 9/25/2019
Thank you for this service. And thanks for finding my wallet!
-Bergann H.
A guest of Yosemite Hospitality | Aramark L&F - 9/25/2019
Fantastic service in finding, reporting and returning my lost item...thank you
-Colin B.
A passenger of Amtrak - 9/25/2019
Terrific job on getting my items back to me!! Thanks SO much!
-Patricia A.
A guest of Doubletree by Hilton Bloomington Minneapolis South - 9/25/2019
I am very impressed with American's lost-and-found service. I can only imagine how incredibly complex this process is - and it was successful.
-Les S.
A passenger of American Airlines - 9/25/2019
Thank you Brett for locating my clothing and to all the staff that helped. It was greatly appreciated. Also, thank your housekeeping for the excellent cleaning job they do. Thank you again, Teri
-Teri B.
A guest of Harrahs and Harveys Lake Tahoe - 9/25/2019
I am very pleased with the process you have to retrieve items left on the plane. It's heartbreaking when you realize you have left your valuables on the plane, but I'm extremely grateful that you have set up a seamless process to recover and have items return. Thank you!
-Davonshe G.
A passenger of United Airlines - 9/25/2019
This process was very user friendly which means a lot. Again THANK YOU again E. I. Realty housekeeping for finding my lost items. Its a joy dealing with E. I. Realty.
-Leslie S.
A guest of Emerald Isle Realty - 9/25/2019
very good service
-Frederick L.
A passenger of Air Canada - 9/25/2019
Fantastic service all around!! Your process is very efficient and your staff who do extra to ensure the item gets back are first rate!! A huge "Thank You"to all those involved!!
-Klaus E.
A passenger of United Airlines - 9/25/2019
So happy with the return process
-Pat J.
A passenger of American Airlines - 9/24/2019
Wow!! You can’t imagine the shock and the thrill when I received the email from you saying that you had found my Kindle on ny AA flight AND that you would send it to me via Fed Ex. Please share my appreciation with the entire AA team That found my property and turned it in. I really appreciate the honesty.Mary
-Mary Beth A.
A passenger of American Airlines - 9/24/2019
Thanks, great job
-Patricio De La G.
A passenger of American Airlines - 9/24/2019
Dear American, last week as I was coming through Charlotte ,I left my cellphone in the waiting area of a gate. A good person turned it in and within 3 days your lost and found department responded to my claim and is shipping the phone back to me now. I want you to know how grateful I am and I thank you very much. Also , please know I am very happy and satisfied with American. The equipment is always clean and new and the people are
-Willard D.
A passenger of American Airlines - 9/24/2019
Thank you for your assistance regarding this matter. I am totally satisfied with the entire process.
-Eric R.
A passenger of American Airlines - 9/24/2019
Oh, thank you, thank you, thank you! This necklace was a family heirloom, belonging to my mother, who passed away several years ago! I recieved it today! I can't thank you enough! Bless you all!
-Sandra S.
A passenger of Princess Cruise Lines Ltd - 9/24/2019
Thanks a million....I got my sun glass back . Your lost and found service is super.!!
-Quyen N.
A customer of Dollar Car Rental Seattle - WA - 9/24/2019
Item came back to me at home so fast. Thank you very much. Great service you provide.
-Andrew H.
A passenger of United Airlines - 9/24/2019
Great job by Embassy Syit
-Larry J.
A guest of Embassy Suites Concord - 9/24/2019
Received our jackets today. Thanks so much.
-Marilyn H.
A guest of Massanutten Resort - 9/23/2019
I would just like to thank you for finding my Kindle very much appreciated.
-Trevor B.
A passenger of United Airlines - 9/23/2019
Thank you for a smooth
-Judy J.
A guest of Hilton Woodland Hills Los Angeles - 9/23/2019
I was looking for my lost iPhone, and finally found it was with the United lost and found. I'm pretty impressed with the lady who was trying to contact me and afterwards without any delays mailed me the Iphone. I felt you have extremely professional as well courteous staff who have world class behaviors.Best Regards Arslan I.
-Arslan I.
A passenger of United Airlines - 9/23/2019
Thank you so much for your prompt attention in Handling the lost of my cell phone and sending it as soon as possible. I have received it and was very happy Again Thank you.
-Emma S.
A guest of The Linq Hotel (Lost and Found Department) - 9/23/2019
thank you
-kimball
A passenger of United Airlines - 9/23/2019
Thank you for returning my iPad! I am so happy that you are doing this. Paula
-Paula N.
A guest of Omni Orlando Resort - 9/22/2019
I received my hat...Thank you sooooooo much!!!
-Cheryl H.
A guest of Crowne Plaza AiRE MOA/MSP Airport - 9/22/2019
Million thanks to Amtrak staff !! The chargerback system works so efficienty. Within 24 hours from the time I filled the lost items report,I have been e-mailed that my suitcase is found and in 3 days it has been delivered to my address.Amazing personnel...Amazing system..
-Emir
A passenger of Amtrak - 9/21/2019
Thank you so much for protecting my phone and information. You saved me about $1,500! I would have had to buy a new phone and I would have lost all my information. You all basically saved my financial life! American Airline Rocks!!!!
-Laura H.
A passenger of American Airlines - 9/20/2019
Thank-you, received my earbuds that were left behind today.
-Bruce M.
A guest of WDW Swan and Dolphin Resort - 9/20/2019
Thank you so much for tracking me down
-Patricia G.
A passenger of United Airlines - 9/20/2019
Thanks so much for the expedient service! It was great to have my items found so quickly and it's completely fair to pay to have them shipped since it was my mistake to forget them under the seat. I am very satisfied with the overall experience!
-Janah M M.
A passenger of American Airlines - 9/20/2019
I have received it yesterday. I would really appreciate for your quick arrangement. What a great service.
-Atsumi U.
A passenger of United Airlines - 9/20/2019
Great service. Thank you!
-Edward D.
A passenger of American Airlines - 9/20/2019
Thank you very much for the great service
-Thomas M K.
A guest of Sheraton Grand Nashville Downtown Hotel - 9/20/2019
Received my lost item quick. Great online service! Thank you
-Jenny W.
A guest of Agua Caliente Casino Resort Spa - 9/20/2019
thank you for your profesionalismo, kindness and kindneess
-Rossana B.
A passenger of United Airlines - 9/20/2019
Great updates and status tracking. Kudos to the United agent in Atlanta for working with me!
-Tim P.
A passenger of United Airlines - 9/19/2019
I look forward to receiving my hat. Thank you
-Cheryl J H.
A guest of Crowne Plaza AiRE MOA/MSP Airport - 9/19/2019
thank you for your fast service and help in this matter.
-adrian L.
A guest of Semiahmoo Resort Golf and Spa - 9/19/2019
Thanks
-Jaqueline
A passenger of Royal Caribbean International - 9/19/2019
Thank you so much for reporting this lost
-Helen I.
A passenger of United Airlines - 9/19/2019
Thank you very much. Great service. Item returned
-Dean M.
A passenger of American Airlines - 9/19/2019
They were very friendly and willing to assist with my issue wiyhout hesitation
-Tim W.
A guest of Hilton Grand Vacations Club Las Vegas Boulevard Suites - 9/19/2019
Many thanks for your amazing and appropriate action in identifying and arranging action in retrieving, identifying and arranging my wayward Apple phone yesterday. Bravo!
-Ian M.
A passenger of American Airlines - 9/19/2019
So appreciate being promptly contacted and informed my e-reader had been found—Fedex were here the next day—great customer care, thank you, Air Canada
-Sandra H.
A passenger of Air Canada - 9/19/2019
thanks, okay awaiting shipmentVK
-V. K.
A passenger of Holland America Line - 9/18/2019
Very grateful that my iPad was found and has made its way home to me. Thank you!
-Laurie R.
A passenger of American Airlines - 9/18/2019
I just wanted to say thank you SO MUCH for your prompt attention and response to my missing item claim. It was so much faster than I even expected and a super easy way to file a claim and stay notified. Thanks so much to the honest employee that found my iPad and turned it in!! I appreciate it very much.
-Lauren A.
A passenger of United Airlines - 9/18/2019
Thank you so much and to the individual who found and turned over my wallet to Lost
-Richard G.
A passenger of American Airlines - 9/18/2019
Service is beyond expectation
-Del P.
A guest of Dollywood - 9/18/2019
I just want to thank you so very much for finding my passport and sending it back to me.
-Karlene I.
A passenger of American Airlines - 9/18/2019
I would like to thank all the people who have searched for my PC and finally find it! Although my friends told me that it would be almost hopeless if it was not found within a few days, a UNITED staff at Narita encourage me of waiting for good news as the UNITED has a well organized system for finding lost stuff. I now recognize that he was right. Thank you so much!!
-Isamu M.
A passenger of United Airlines - 9/18/2019
Amazing and helpful service
-Anurag P.
A passenger of American Airlines - 9/18/2019
American Airlines did a marvelous work in finding the lost item within 2 days!!
-Wajid
A passenger of American Airlines - 9/17/2019
Thank you for your prompt and expert response. I look forward to getting my .license returned.
-John H.
A passenger of American Airlines - 9/17/2019
You did it! You found my special flyrod. You saved my life. Thank you so much.
-Chip Kyle (.
A passenger of United Airlines - 9/17/2019
I just got my phone that I lost at LAX! I just want to thank your lost and found employees for their effort to contact me to let me know they had my phone!!!! They are amazing!!! Thank you!
-Jan H.
A passenger of American Airlines - 9/17/2019
I didn't catch the sales rep's name that helped me today. I want very much to let you know he was very professional, kind, understanding and helpful. Even though my initial report was not in the system, he went out of his way to locate my Kindle. He found it and it's being sent. Hang on to this employee!!
-Rachel L.
A passenger of Air Canada - 9/17/2019
I think it is totally awsome that you look for folks lost items and return them. Above and beyond.
-Kyle L.
A guest of Cedar Point - 9/17/2019
I received the 3 shirts left at Ocean Enclave today. Thanks!
-Steve L.
A guest of Ocean Enclave by Hilton Grand Vacations - 9/17/2019
Received the items today. Thank you.
-Kailash G.
A guest of MGM Grand - 9/17/2019
Thank you so much for this service, I really didn’t think I would ever get back my IPad , it is an expensive item, I thank you EVER SO MUCH! Your system does work!!!
-Judy B.
A passenger of Princess Cruise Lines Ltd - 9/17/2019
Thank you so much for the recovery of my little Canadian change purse. Mostly a personal value but your hotels service, integrity and supportive staff have made our day. Thank you Luxor! Ken
-Kenneth J.
A guest of LUXOR Las Vegas - 9/16/2019
Done perfectly! Totally floored and surprised that you were able to track down such a small item, so swiftly; and returned it so quickly. Complements to the cleaners, the well-organized system and the bright-eyed trackers. Thousand (dollars-worth of) thanks!
-Wen-ti T.
A passenger of American Airlines - 9/16/2019
I really appreciate all your effort to recover my lost item and prompt response to me.
-Yoshiki O.
A passenger of Hallmark Aviation - DFW Lost and Found - 9/16/2019
That is awesome...I understand you are at sea. .please keep me posted
-Ronald W.
A passenger of Royal Caribbean International - 9/15/2019
I’m so grateful to Anna who tracked my information through my ticket stub left in my bag. This ticket was bought through a third party so it to more effort. I don’t have the words but to say thank you. Please give her something on my behalf fore her going beyond expectations on her job. These were gifts. They were not replaceable. Thank you Anna.
-Drew K.
A passenger of United Airlines - 9/14/2019
I am very impressed by UA’s lost and found system. It is very functional and efficient. I never expected to see my passport again once I discovered it was lost. The ease of use, from incident entry to arranging shipment, is remarkable. Many thanks for the assistance provided.
-Duffy, R.
A passenger of United Airlines - 9/14/2019
Wow / Fantastic. I’m so happy to have my Kindle Fire returned that I left on the plane.
-Barry S.
A passenger of United Airlines - 9/13/2019
Thank you so much for making this return possible. Your professional services have been beyond my expectations. So appreciated. I also am very grateful to the honest person who turned in the laptop. Best regards Geoff
-Geoffrey C.
A passenger of American Airlines - 9/13/2019
Thank you so much for responding to us in a timely matter. We really appreciate Carnivals professionalism.
-Michael L.
A passenger of Carnival Cruise Line - 9/13/2019
Amazing company one of the best I ever seen
-Todor
A passenger of United Airlines - 9/13/2019
Got my package. Thank you
-Earl M.
A guest of Nugget in Sparks Nevada - 9/13/2019
I just have received my lost item, I’m very glad to have it back! Thank you and your colleagues from UA for the messages and effort to get it back!
-Beeuw Y.
A passenger of United Airlines - 9/13/2019
Thank you so much! I'm so relieved to have my wallet back!!
-Sarah R.
A passenger of American Airlines - 9/13/2019
Hello...!!! To whom it may concern, I would like to thank you and your team very much in the recovery of my lost item (pillow) that I left at the South Point Casino. I received it today via USPS and I am so grateful. This pillow has a lot of sentimental value to me. Thank you for your awesome work, God Bless And Have a Great Day. Sincerely Dave H.
-DAVID H.
A guest of South Point Casino - 9/12/2019
Loni San Agustin was very prompt and helpful. Great to work with! And my thanks to whoever found my jewelry.
-Lucinda P.
A guest of Asilomar Conference Grounds - 9/12/2019
I am so please with the service that United Airlines provided finding my tablet. The person who research records to find me with little information. I would like to thank you so much and would like to recognize her. Please tell her thank you. It was very much appreciated. I thought the tablet would never be returned.
-Cheryl L S.
A passenger of United Airlines - 9/12/2019
Prompt and fantastic. Thank you for the help and having someone staffed at 9pm on a Wednesday night.
-Tamara
A passenger of Hallmark Aviation - DFW Lost and Found - 9/12/2019
Thank you for a speedy response in locating my lost item. Everyone was very knowledgeable and professional.
-Myrna C.
A passenger of American Airlines - 9/11/2019
Thank you very much. Your quick and kind support is very helpful for me.
-Yoshitaka M.
A passenger of United Airlines - 9/11/2019
I truly want to thank your lost and found. They where extremely helpful and saved me a lot of money!
-Cathy C.
A guest of Harrahs Resort Atlantic City - 9/11/2019
I can't express how awesome this site is and the updates given. Thanks!
-Jenny K.
A passenger of Royal Caribbean International - 9/11/2019
Thank you!!!!!!!!!!!!
-Laura A.
A passenger of American Airlines - 9/11/2019
Thank you so much for being so efficient. I'm glad I completed the form. I really did not think I would get them back. You kept me informed and found them very quickly!! Again fast and efficient!!Thank you!!Mary smith
-Mary S.
A passenger of American Airlines - 9/11/2019
Appreciate the very prompt action to recover my lost sportcoat. Thank you very much.
-John K.
A passenger of American Airlines - 9/11/2019
I would like to thank the customer service provided by American Airlines and their ENTIRE staff. On 7/21/19, I was on a trip to Savannah, Georgia and I unfortunately left my Ipad in the seat compartment. I didn't notice until I was already in my hotel. I immediately called the customer service phone number and they said that I needed to fill out a lost and found report. I filled out the report but honestly thought I would never see my Ipad again. I was very upset with myself because the Ipad was a gift from my children. My whole demeanor changed while I was on this trip because I was so mad at myself for losing the gift that my kids had gave me. So when I received an email on 9/3/19 saying that it was found... I couldn't believe it! I immediately called my wife and told her. She couldn't believe it either!! We were both shocked.I am a GOLD AAdvantage member, should be Platinum by October, and was already a satisfied customer but after this... I cannot say thank you enough.THANK YOU!! THANK YOU!! THANK YOU!! THANK YOU!! THANK YOU!! THANK YOU!! THANK YOU!! THANK YOU!! THANK YOU!! THANK YOU!! THANK YOU!! THANK YOU!! THANK YOU!! THANK YOU!! THANK YOU!! THANK YOU!! THANK YOU!! THANK YOU!!
-Jerome A.
A passenger of American Airlines - 9/10/2019
My iPhone was delivered today and I am appreciative of everyone that helped to return my lost iPhone to me. The online lost and found system at American Airlines is great and everyone that I interacted with in baggage claim both in San Diego and at JFK were courteous and helpful. Thank you for your great system for tracking lost items.
-Patricia R.
A passenger of American Airlines - 9/10/2019
Hello, I have received my laptop back from you and wanted to just say thank you. Thank you! Paul R.
-Paul R.
A passenger of United Airlines - 9/10/2019
Thank you for finding my wallet so quickly! It save salut of heartache and worry!
-Theodore F.
A passenger of American Airlines - 9/10/2019
Thank you for your quick and thorough work; it is deeply appreciated. You rock!!
-Thomas E M.
A passenger of American Airlines - 9/10/2019
I got the wallet today. I am so grateful to the staff who found and delivered it to me. Thank you, thank you!!!
-Virginia Jane C.
A passenger of American Airlines - 9/10/2019
THANK YOU!!!
-Hugh D.
A passenger of American Airlines - 9/9/2019
Thank you so much for your assistance in this matter. It was a source of a lot of anxiety in our house.
-Larry L.
A passenger of American Airlines - 9/9/2019
I am completely impressed with the fact the iPad was turned in and with the speediness of the recovery note and the return shipment.
-Josef B.
A passenger of United Airlines - 9/9/2019
Great service in addressing retrieving my lost item
-Caterina Di T.
A guest of Ocean Resort Casino - 9/9/2019
Package arrived when promised in good condition
-George B.
A passenger of Air Canada - 9/9/2019
Thank you to all those working at United thst helped me find my husband's coat that he left behind with an envelope of money for his trip to Liberia back in May. Thank you for locating and returing the items back to us. We greatly appreciate it!
-Jane D.
A passenger of United Airlines - 9/9/2019
Excellent service. Thank you for your prompt and helpful assistance in returning my tablet.
-Michael M.
A passenger of Air Canada - 9/9/2019
thank you for the quick response
-Kimberly Y.
A passenger of United Airlines - 9/8/2019
I would like to thank all Hilton employees involved in finding and returning the two Disneyland shopping bags that I left in the lobby. I would especially like to thank Erwin Robles for his work, above and beyond his duty, to recognize my items, and then call me and walk me through the process. Beyond the potential $$$ loss, it's the disappointment from the family members that the gifts were for. Everyone, especially me was upset that the gifts were lost. Thank you Erwin for a job WELL DONE!Mark T
-Mark T.
A guest of Hilton Anaheim - 9/8/2019
I would like to thank all Hilton employees involved in finding and returning the two Disneyland shopping bags that I left in the lobby. I would especially like to thank Erwin Robles for his work, above and beyond his duty, to recognize my items, and then call me and walk me through the process. Beyond the potential $$$ loss, it's the disappointment from the family members that the gifts were for. Everyone, especially me was upset that the gifts were lost. Thank you Erwin for a job WELL DONE!Mark
Hilton Anaheim Partner - 9/8/2019
Losing an ID is cause for SERIOUS panic and you guys made this process seamless. Thank you so much for being so well-organized and communicative. I really appreciate it and am so grateful!
-Chalen M.
A passenger of American Airlines - 9/7/2019
I appreciate your efforts to locate and return my DVD.I am especially grateful since I had just purchased it prior to the trip I took.Thanks to all involved.
-Larry L.
A passenger of American Airlines - 9/6/2019
Thank you so much United and all the employees who brought this to a happy conclusion!!
-Rita J.
A passenger of United Airlines - 9/5/2019
I received my purse and wallet and so excited the cash was still there. I have faith there are good people in this world. Thank you so much for helping me through this.
-Jennifer F.
A passenger of Cincinnati/NKY Int'l Airport (CVG) KCAB - 9/5/2019
I was very impressed with the help I got for recovery of my laptop. Would like to point out that Christina is excellent. She treated me with respect and just general concern and kindness. Thank you!
-beverly
A passenger of Hallmark Aviation - DFW Lost and Found - 9/5/2019
Thank you very much!
-Mary carman K.
A passenger of Air Canada - 9/5/2019
To the lost and found team and the chargerback team @ magic Mountain valencia.,Getting my iPhone back as you know is very important to me and my family.Your processes and service have been stellar.From the employee at the Customer Relationscounter, who directed me to the chargerback website to the web site it self. Everything has been straight forward and easy to use.I really appreciate the professionalism and timely ness of the process. I look forward to getting my iPhone back, and will be referral to your services .Thank you very very much.
-Skip A.
A guest of Six Flags Magic Mountain - 9/4/2019
Awesome job!!! Thank You so much for hour help.
-Bryan B.
A guest of Planet Hollywood Las Vegas - 9/4/2019
thanks a lot!
-cinzia A.
A passenger of American Airlines - 9/4/2019
I received my battery case, Thank you soooo very much for your trouble! It is greatly appreciated!!!! Thanks again!!!!
-JoAnn M.
A guest of Great Wolf Lodge - 9/4/2019
Thank you very much for your help really am appreciate you guys!!!!!
-Awlachew W.
A guest of SeaWorld/Aquatica Orlando - 9/4/2019
Thanks for the great news
-Art P.
A passenger of American Airlines - 9/3/2019
Thank you, thank you, thank you
-Susan Z.
A passenger of United Airlines - 9/3/2019
Your service was outstanding. I placed my lost request on 8/30 and on 9/1 I received. Fantastic. Thank you
-Charles
A passenger of United Airlines - 9/2/2019
Excellent service guys!! Very quick and prompt service!!
-Fabrice
A guest of MGM Grand - 9/2/2019
Thank you for finding my missing wallet. You responded so quickly I was amazed.
-MIchelle
A passenger of Air Canada - 9/1/2019
Thank you so much, glad person decided to turn my phone in
-Olive S.
A guest of Rio All Suite Hotel and Casino - 8/31/2019
Great list found staff went out of their way to find a these important items Thanks again
-Brenda
A passenger of Air Canada - 8/30/2019
Received, Thank you, good service
-Vincent G.
A passenger of United Airlines - 8/30/2019
Hello,The phone I lost reached me safely and on time without any problem. Thank you so much for helping me out. You have a very efficient team and you are doing a wonderful job. Hats off to you.
-Anmoldeep
A passenger of Air Canada - 8/30/2019
Thanks so much for finding and returning my iPad safely.
-Zhibin Y.
A passenger of United Airlines - 8/30/2019
I received my cell phone! Thank you a lot !!!!
-Marina C.
A passenger of Air Canada - 8/30/2019
Melissa Rohn was an absolute pleasure to communicate with. She was able to get my keys found and let me know they’d be sent back to me. My hotel stay was awesome but her service made it even better. Thank you again Melissa!
-Paul C.
A guest of Hilton Nashville Airport - 8/29/2019
My heartfelt thanks to those at Union Station- lost and found dept.- and Fed X for safely returning my lost checkered suitcase to me. Much gratitude! Anne Johnson
-Anne J.
A passenger of Amtrak - 8/29/2019
great service! received items in timely manner.
-Carl K.
A guest of Embassy Suites Omaha - 8/28/2019
Great Job - easy web interface !!!! 5 Stars
-Mike B.
A passenger of United Airlines - 8/28/2019
Thank you so much for having this service to help people get their items back. The housekeeping lady I spoke with this a.m. at the Embassy Suites in La Vista was extremely helpful and kind.
-Joyce A O.
A guest of Embassy Suites LaVista - 8/28/2019
Thx for shipping - I'm waiting for it!!
-Loraine R.
A passenger of Air Canada - 8/28/2019
You guys absolutely ROCK!!!! I never thought I would see my bag if cables and flash drive and was trying to figure out how I would recreate all my work but! It is on its way back to me ! It’s like a dream come true!!!! There are honest nice people left in the world and I thank everyone at the Phoenix airport and American Airlines for my happy ending THANK YOU
-Patti G.
A passenger of American Airlines - 8/27/2019
Thank you very much
-Cassar
A guest of Cosmopolitan of Las Vegas - 8/27/2019
I received my tablet which I lost at your hotel. I am very appreciate for your quick and careful work.
-Kyoko F.
A guest of Sheraton Princess Kaiulani Hotel - 8/27/2019
el caballero fue muy amable graciasen regresar mi tableta espero que llege pronto
-maria del S.
A passenger of Hallmark Aviation - DFW Lost and Found - 8/27/2019
The entire process of using chargerback.com was very smooth and efficient. Thankfully our lost items were found by the hotel and returned to us. This was our first use of chargerback.com and I can see how beneficial this is for both the hotel and customers. The timeliness, extent, and clarity of communications were perfect. Everyone performed as promised. Thank you very much.
-Robert B.
A guest of The Graduate Minneapolis Hotel - 8/26/2019
So impressed and pleased with United airlines, as always! The representative that contacted me was so gracious and patient. Thank you so much to United!
-Lindsay C.
A passenger of United Airlines - 8/26/2019
What a fantastic service! You guys are awesome! Great service from the San Francisco team. Never imagined someone would find my item. Thank you!!
-Chris K.
A passenger of United Airlines - 8/26/2019
Great job finding it. Very impressed with you response on this. Thank you!
-Ross H.
A passenger of American Airlines - 8/26/2019
You guys are amazing and work very fast. I appreciate the quick responses and personal touch. THANK YOU SO MUCH
-MOZART P.
A passenger of American Airlines - 8/26/2019
Wonderful service and much appreciated!
-Charley E.
A passenger of Amtrak - 8/26/2019
This is awesome service and kudos to the United team. I absolutely did not expect to get my laptop back. I got it back within 36 hours!
-Daniel G K.
A passenger of United Airlines - 8/25/2019
Excellent!! Thank you so much!!
-Yannie C.
A guest of Busch Gardens Williamsburg - 8/24/2019
I got it! Thanks so much to Air Canada Lost and Found.
-Jennifer B.
A passenger of Air Canada - 8/23/2019
- 8/23/2019
Awesome communication and results. Thank you!!
-Kerry D.
A passenger of Amtrak - 8/23/2019
I can't express my appreciation enough for getting my son's lawn with that. This is a great service and great customer service.
-Steven R.
A passenger of Royal Caribbean International - 8/23/2019
Thank you so much for sending back my daughter's ipad
-Amanda G.
A passenger of Amtrak - 8/22/2019
Everything is done well!!
-Kent W.
A passenger of Amtrak - 8/22/2019
Thank you for contacting me about the lost sunglasses. It was very thoughtful of you.
-Stephen Marc S.
A customer of Dollar Car Rental Seattle - WA - 8/22/2019
Tomi was great!!! Wish I would have gotten a hold of her the first 4 times I spoke to people in lost and found that couldn't find my phone.Tomi was very professional and did what she said she would do... A real Blessing and asset to your company
-Louise G.
A guest of Whiskey Petes - 8/22/2019
My item was returned. Thank you very much!!
-Mark M.
A passenger of United Airlines - 8/22/2019
-Marissa B.
A passenger of United Airlines - 8/21/2019
Excellent work
-Gerald S.
A passenger of United Airlines - 8/20/2019
I want to thank you for successfully recovering my lost item and so expeditiously returning it to me!
-Kurt S.
A passenger of United Airlines - 8/20/2019
Outstanding service by DoubleTree hotel. Easy to use online system
-Suresh P.
A guest of Double Tree San Diego Mission Valley - 8/20/2019
Thank you for your incredibly efficient and quick response in finding my velour jacket. I will be traveling quite a bit this summer and will always try to use dollar a day Rent-A-Car first before any other car rental agency, and will book Dollar-a-Dayassuming that your rate is the best.
-Dorothy F.
A customer of Dollar Car Rental Seattle - WA - 8/20/2019
I was helped immediately! I just had to give my info and described the lost item. I thank them so much!
-Jazmin M.
A guest of Excalibur Hotel and Casino - 8/20/2019
Thank you so much for assisting me in finding my item. I thought it might of been gone. Thank God there are honest and kind employees that were willing to turn it in for me. Thank you so much.
-Margaret S.
A passenger of American Airlines - 8/20/2019
I am so excited to receive my lost item. Even though it was left behind on May 26, 2019 and it took this long to get it I am happy that it was located and able to be shipped to me very quickly after it was found. I received it on Monday August 12 in good condition. Thanks again.
-Margaret P.
A guest of Renaissance Charlotte Suite - 8/19/2019
I am impressed as to how quickly and efficiently my property was returned. Thank You VERY MUCH.
-Bonita M S.
A passenger of United Airlines - 8/19/2019
Dear Sir or Madam,Thank you so much for your kindness help! It is so important to me. Thank you again!May God bless you all !Sincerely yours,Yuru W.
-YURU W.
A passenger of United Airlines - 8/19/2019
Thank you for your prompt response. Excellent customer service. Look forward receiving my items left behind during our stay at your hotel. Thanks again. Eternally grateful. Sylvia friend of Scarlett.
-Sylvia E. V.
A guest of MontBleu Resort Casino and Spa - 8/19/2019
Outstanding Staff -Massanutten Resorts. My trip was amazing at Massanutten Resort, we stayed at Shenandoah Villas weekend of August 9, 2019, the view was spectacular . It felt like home and vacation all at the same time. I recommend this property to everyone, especially with families. We arrived at approximately 5:00pm and our check-in was a breeze, the staff was so helpful. When we got home Sunday Night from our trip I realized that I had left my wedding ring in the upper bedroom closet. This was a gold ring with five round diamonds. I contacted Massanutten Resort Monday morning and filled out a lost and found report and within an hour they contacted me via email to say that they found my wedding ring. Needless to say, my ring was back in my possession a few days later. Kudos to Massanutten Resorts and it's amazing staff. Hope to see you soon! Bobby
-Bobby M.
A guest of Massanutten Resort - 8/19/2019
Thank you so much I am beyond grateful for your help and how quick you and your team were able to find my item and inform me about it along with having it shipped the same day. I am very thankful to your team and whomever was generous enough to return the item whether it was a staff member or a stranger. Thank you again.
-Sebastian M.
A guest of Westgate Myrtle Beach Oceanfront - 8/18/2019
Thank you very much for taking care of my lost Dalmatian umbrella. I really appreciate your following through for me.
-Patricia Y.
A guest of Hilton Grand Vacations at Seaworld - 8/18/2019
In all the confusion and mixed up communication, I did receive all the items I left behind on our cruise. Thank You very muchJim F.
-James C. F.
A passenger of Royal Caribbean International - 8/18/2019
Very efficient! Ty for returning my jacket.
-Lori K.
A guest of Courtyard by Marriott Flagstaff - 8/18/2019
Great work!! Thank you so much for taking the time to find it. That was really fast and I appreciate it so much
-Sandy A.
A passenger of United Airlines - 8/17/2019
It has a long time since I have flown on American. I was very impressed on the friendly and professional behavior of all the crew and staff that I made my flight possible.
-Doug S.
A passenger of American Airlines - 8/17/2019
Very helpful. Thank you.
-David
A passenger of Air Canada - 8/16/2019
We are forever grateful to your employee, for assisting us in recuperating our item. Thank You for keeping us informed step by step through our carelessness.
-Rosa
A passenger of Carnival Cruise Line - 8/16/2019
Thanks Will make my grandson very happy!!! 4 1/2 yrs
-Dr Ray J. M.
A guest of Beau Rivage Resort and Casino - 8/16/2019
Are you kidding me! Your team found my phone on the Sheikra. Amazing, thank you so much and keep up the good work. Again, amazing!
-Gabriel
A guest of Busch Gardens Tampa Bay - 8/16/2019
Thank you for resolving in less than 24 hours. I really appreciate the ttention given to my case
-Annmarie
A passenger of American Airlines - 8/16/2019
I truly APPRECIATE the expeditious effort Everyone has made in locating my lost iPad!! It means soooo much to me as a customer to know the AA will go the extra mile
-Angeleick A.
A passenger of American Airlines - 8/15/2019
American Airlines was WONDERFUL in helping me locate my lost iPad expeditiously!!!! It was found within a few hours of me leaving it on my first flight . THANK YOU, THANK YOU for finding and getting it back to me asap!
-Angeleick A.
A passenger of American Airlines - 8/15/2019
THANKS to Cory and Jackson for getting my forgotten iPad back to me so promptly and professionally. Wonderful service as received it only 3 days after discovering I left it in Seattle Hilton safe!
-Barbara H.
A guest of Hilton Seattle Airport and Conference Center - 8/15/2019
Thank you for finding my lost item. This was quick and easy and all thanks to you and AA.com.
-Walter R.
A passenger of American Airlines - 8/15/2019
The people we have dealt with have been so helpful, kind and just plain nice. At these times you tend to feel “not too bright” and just plain nice was exactly what I needed! Thank you,Kathy L.
-Kathleen M L.
A passenger of Hallmark Aviation - DFW Lost and Found - 8/15/2019
Thank you for the messages saying you have located my wife's camera. It was left on a bus and the tour guide would not let my wife go back to pick it up and re-assured us that the camera would be delivered to the ship before we sailed.
-Jim T.
A passenger of Royal Caribbean International - 8/15/2019
Thank you so much for working with me on getting my lost bag! I'm so very happy!
-Toby A.
A passenger of Charlotte Douglas International Airport - 8/14/2019
I just wanted to say how impressed I am at your service. My experience at MGM Grand was one of a kind. I was there for a conference but hope that the next time I stay in Vegas that I make it an MGM Grand experience.
-Giovanny R.
A guest of MGM Grand - 8/14/2019
Just wanted to say thank you SO much for finding and returning my item. I thought it was lost forever, and it was such a pleasant surprise to get it back.
-Kiera K.
A passenger of American Airlines - 8/14/2019
Thank you so so much for finding my wallet.Yay United employees!!
-Kathleen H.
A passenger of United Airlines - 8/14/2019
Thank you for kind, courteous and punctual service!!!
A passenger of American Airlines - 8/14/2019
Thank for you quick and efficient service. Bi appreciate it very much.Sincerely, Karin T.
-Karin T.
A guest of Marriott Gaslamp Quarter - San Diego - 8/14/2019
I would like to extend my sincerest thank you to this team for returning my iPad. I had really thought this item was long gone. Thank you so very much!John B.
-John B.
A passenger of American Airlines - 8/13/2019
Fast service
-Ostan
A guest of Revere Hotel Boston Common - 8/13/2019
I am elated that my iPad has been found and will soon be home again. My trust has been realized, thank you.
-dwight
A passenger of American Airlines - 8/13/2019
I would like to thank United Airlines for finding my lost item and returning it to me so quickly. Losing any item is hard but especially pictures is even harder. I truly appreciate United Airlines for the time and effort they took in finding and returning my pictures. You guys ROCK!
-LORIE N.
A passenger of United Airlines - 8/13/2019
Thank you so much for finding my planner and book! I am so grateful you found them and have sent them back.
-Cheryl S.
A passenger of United Airlines - 8/12/2019
Easy to use. Thorough requesting information. Quick and not cumbersome.
-Barbara J R.
A passenger of American Airlines - 8/12/2019
I cannot say enough about how wonderful your response was to my lost scarf. When I realized I left it in the hotel closet I panicked - it was my favorite scarf. Just at that time Sean, from your hotel, sent me a note asking about my stay. First of all, I thoroughly enjoyed my stay at the Aston Waikiki Beach Hotel primarily because of the responsive and caring service - and of course, the fantastic view from my room. I told Sean about my lost scarf and he took immediate action, calling housekeeping and keeping me informed every step of the way. Sean was an angel and I felt so relieved that he was taking care of my problem.I would also like to mention, on another subject, that your hotel manager was very caring and responsive to my concerns when I checked in the night of July 25th.
-Virginia W.
A guest of Aston Waikiki Beach Hotel - 8/12/2019
Thanks for your prompt handling of my lost item. My son thanks you also.
-Lummye
A guest of Meyer Vacation Rentals - 8/11/2019
I am writing to express my gratitude. I made a few phone calls after leaving some items behind in my room. I was told to fill out a form online and that if it was found, I would be in the database and would then be notified. 2 days later I recieve word it had been turned in by employees and had made its way to the central lost and found dept. After giving some info to have it sent to me, I recieve my pkg 3 days later. Credit should be given to a dept that must be inundated with items left behind. Great job, and I thank you so much!
-Kay D.
A guest of Yellowstone National Park Lodges - 8/11/2019
Than you. We still waiting for Fedex delivery. I will contact you when packet arrive. Best regards,
-Igor B.
A passenger of United Airlines - 8/11/2019
My husband and I are simply amazed at this quick turnaround. They had just finished boarding my second leg back to Philly when I realized I left it on my first flight. I quickly filled out the lost and found form on the American web site and less than 24 hrs later my device is on its way back to me. Excellent customer service American. Well done!
-Jacquie L.
A passenger of American Airlines - 8/10/2019
What I learned from this experience is making sure I have all my belongings after the TSA checkpoints but what I learned most about this experience is that there are still good people in this world. Someone could have stolen my iPad but instead turned it in to lost and found. Thanks so much for caring
-Alain A.
A passenger of Hallmark Aviation - DFW Lost and Found - 8/10/2019
It is important to me that you forward this message to the managers.Thank you
-shmuel B.
A passenger of United Airlines - 8/10/2019
I want to thank you for the amazing and caring service. Not because you found the lost item , but because of the conveient service.Note that the flight was very convenient, including the flight to Israel, the flight attendants and the service during the flight .You guys are just amazing
-shmuel B.
A passenger of United Airlines - 8/10/2019
thank you. i had a great stay
-randy P.
A passenger of American Airlines - 8/10/2019
Everyone was so kind and helpful in regard to my lost jacket! Thankyou for how easy you made this! Very organized!
-Judith C.
A guest of Denali Park Concessions - 8/9/2019
Works great!
-Sunny D.
A guest of Hilton Chicago Downtown - 8/9/2019
I was very much impressed how quickly the hotel member was able to respond my shoes I left in the room and quickly shipped them to me.Thank you
-Chieko T.
A guest of Agua Caliente Casino Resort Spa - 8/9/2019
This was an extremely efficient Lost
-Mariana H.
A guest of Great Wolf Lodge Concord NC - 8/8/2019
very efficient and responsive
-Lyndon S.
A guest of Blue Mountain Resort - 8/8/2019
Thank you so very much for finding and returning my Kindle, which I left in a seat back pocket. I so appreciate it!
-Andy M.
A passenger of American Airlines - 8/8/2019
Thanks so much! This process worked really well - I was amazed because I didn't expect to ever see my ipad again. Apple's "find my iphone" was very helpful but you actually found and delivered my device! Many thanks, Alicia
-Alicia W.
A passenger of United Airlines - 8/8/2019
Thanks for really being on top of this situation. You really don’t know how much it means to me to have received my loss items. Your the best.
-Usheika M.
A passenger of Carnival Cruise Line - 8/8/2019
Thank you!!! I spend slot of my time in the air on American. My care is always excellent. This is above
-George R.
A passenger of American Airlines - 8/8/2019
Thanks for prompt and relaible service,totally satisfied.
-Kartik K.
A passenger of Air Canada - 8/7/2019
I am very glad that you helped find my iPad Pro.Everyone I spoke with at American Airlines were extremely helpful, and pleasant....Thank you
-Richard G.
A passenger of American Airlines - 8/7/2019
I admit I was totally skeptical about this service. But, to my delight I got my iPad back safe and sound. I never thought I'd see it again. Thanks!
-Terrence R.
A passenger of American Airlines - 8/7/2019
Thank you so much! I had faith you would find it. Thank you again.
-Theresa O.
A passenger of American Airlines - 8/7/2019
I received my Key today after I lost this Key chain with my keys for 40 days from my arrival day to San Francisco On :06/25/2019.On board of Grand Princes. I have nothing to say more than :THANK YOU CHARGER BACK.Love to all ,thanks for the help.SAMIR
-SAMIR EDWARD I.
A passenger of Princess Cruise Lines Ltd - 8/6/2019
I was sick to my stomach when I realized I left my CPAP in the rest room. Customer service made two trips to check both restrooms. He was so nice, gave all the instructions on how to submit a claim. 3 days later got my call. They found it and a camera was attached. Glad they asked..it was not mine. So very glad I did not have to spend $2,000 to replace. Everyone gets 5 stars.
-Vicky P.
A passenger of United Airlines - 8/6/2019
Thank you for the quick and efficient response.
-Scott S.
A guest of Hershey Park - 8/6/2019
Thank you so much for the return of my CPAP machine!
-Juliette H.
A passenger of American Airlines - 8/6/2019
Thank you very much for helping me retrieve my sandals.
-stacey G.
A guest of Embassy Suites by Hilton Portland Airport - 8/6/2019
Wow! I am amazed that this service works so well. Thank you.
-Jack
A passenger of United Airlines - 8/6/2019
Thankyou very much ! Jan whidden
-Jan W.
A passenger of United Airlines - 8/5/2019
Nick is great!! He was very professional and understanding! He retrieved my forgotten purse and got is shipped back to me very quickly! Everything was accounted for and he even called to give me updates! I’m very appreciative of him!!!
-Valerie R.
A guest of The Westin Denver Downtown - 8/5/2019
Extrordinary service, we are very grateful for your superb help in locating and sending this to us.
-Ann H.
A passenger of United Airlines - 8/5/2019
I am VERY grateful for the person who turned in my phone. AND the lovely lady I spoke to on the phone. I've heard horror stories from friends who had reported lost items in other airlines. You truly are the "Friendly Skies".
-Ted S.
A passenger of United Airlines - 8/5/2019
thank you for finding my credit card and informing me and making arrangements to UPS that was so thoughtful and kind.
-christine D.
A passenger of United Airlines - 8/5/2019
Great customer service, I was so stressed when I called, they calmed me down and reassure me my item was there. Thank you so much!
-Olive M.
A guest of Hershey Park - 8/5/2019
I love you guys and Silver Legacy
-Lisa A.
A guest of Silver Legacy Resort Casino ATTN:SECURITY L&F - 8/4/2019
Received it, thank you
-Rebecca MI S.
A passenger of United Airlines - 8/3/2019
Excellent job of a quick return of my left behind items. I loved the ease of the form and the text support in locating my items. I will love sharing this streamlined process with other passengers. Thank you so much.
-Brett T.
A passenger of United Airlines - 8/3/2019
I would have never thought you would find my CPAP in a place that big. Thank you for the effort!
-Carl S.
A passenger of American Airlines - 8/3/2019
My family and I are in absolute shock that these valuable items were found. The iPad is my dad’s and other than my car, the laptop is the most I’ve paid for something. We are so grateful. Thank you so much. You have no idea how much this means to me. God bless!
-James R.
A passenger of American Airlines - 8/3/2019
Many thanks for all your efficient service, great job!
-Claire Y.
A passenger of Air Canada - 8/2/2019
Great service - thank you
-GERALD E G.
A passenger of United Airlines - 8/2/2019
Thank you so, so much for your speedy and safe return of my glasses. I am grateful!
-Terry L F.
A guest of Tamarack Resort - a LaTour Resort - 8/2/2019
The lost and found administrator was amazing. Rarely to you get someone so determined to help and make a horrible situation better. Thank you! Nicole Iole
-Nicole
A passenger of Charlotte Douglas International Airport - 8/2/2019
This is simply AMAZING customer service; I am going to make sure to spread the voice and you have my loyalty as first option wherever I need to fly.
-Gerardo De G.
A passenger of American Airlines - 8/2/2019
Thanks for your help in recovering my item ... frankly I had little faith it would be retrieved being a 1000.00 iPad .. but alas honesty prevails and your email alerting me to its return was great news
-Mark F.
A passenger of United Airlines - 8/2/2019
Thank you for returning our equipment. It was really expensive and you saved us from having to replace it. We appreciate your help.
-Rich H.
A passenger of Carnival Cruise Line - 8/1/2019
Thank you
-Mbandoya
A guest of Gallery One a Double Tree Suites by Hilton Hotel Fort Lauderdale - 8/1/2019
I want to thank you for all of your efforts in returning my jacket. It is much appreciated.
-Joe N.
A passenger of American Airlines - 8/1/2019
Excellent service by Michael in NY! I’m so appreciative of the system you have in place. THANK YOU! Sheryl
-Sheryl L.
A passenger of American Airlines - 8/1/2019
Your service was very responsive. I received my lost item within 10 days.
-Armando L.
A passenger of United Airlines - 8/1/2019
MARVELOUS TEAM, MOST HELPFUL !!!
-FOREST MARVIN M.
A passenger of American Airlines - 7/31/2019
thanks so much, fast, easy and efficient. really appreciate it.
-Anthony C S.
A guest of Hilton Anaheim - 7/31/2019
Thank you for being so helpful and efficient And pleasant
-Tina R.
A guest of Hilton Beverly Hills - 7/31/2019
THANK YOU!! I have just received my e-reader by FedEx after leaving it on the plane! I am very happy and grateful for your lost and found service!! Thank you again!
-Suzanne N.
A passenger of Air Canada - 7/31/2019
I’m certainly in appreciation of the time and effort your staff put in locating my ID. Thank you
-James C.
A passenger of American Airlines - 7/30/2019
I received both of the items I requested. Thank you.
-Fran F.
A guest of Marriott's Shadow Ridge - 7/30/2019
Great service by Southwest gate agent and lost
-David P.
A passenger of American Airlines - 7/30/2019
Thank you so much for helping find this! Means the world to us! Thank you again. Just wondering where it was found at? Awesome job. Thanks again
-Brittany T.
A guest of Cedar Point - 7/30/2019
I am very appreciative for the quick response I received on this lost computer. Amtrak is truly a great business to deal.
-Rosalie
A passenger of Amtrak - 7/30/2019
Excellent and thank you!!
-Beatriz P.
A passenger of American Airlines - 7/30/2019
I really didn’t think I would get my keys back thank you so much for finding them it means so much it saved me a lot of money that I couldn’t afford to replace it with thank you so much and it got back really nicely in shipping too thank you so much!
-Taylor E.
A guest of Kings Island - 7/29/2019
I received my items in the mail. Thank you for sending them.Kathy
-Kathy K.
A guest of Beau Rivage Resort and Casino - 7/29/2019
great job ty
-kambiz K.
A guest of Hilton Anatole Dallas - 7/28/2019
This was an excelant lost and found process. Thank you for quickly getting my item back to me
-Daniel G.
A passenger of American Airlines - 7/28/2019
Laura was absolutely amazing and we truly appreciate everything she did to help us locate the MANY pieces we forgot between our two rooms. Very happy with the service we received and how incredibly friendly she was.
-Mallory K.
A guest of Caesars Atlantic City - 7/27/2019
You made one little grandson very happy!!!Thank You so much.
-Larry N.
A guest of Massanutten Resort - 7/27/2019
Very helpful and quick responding, thank you!!
-Benjamin E.
A guest of Red Lion Hotel Kelso Longview - 7/26/2019
I want to let you know that I got my sets of keys I received them today and I want to thank you I appreciate that
-Maria H.
A guest of South Point Casino - 7/26/2019
We'd like to send a BIG thank you to the housekeeping team at the Sheraton Cavalier AIrport in Calgary. We sent a message in the evening about our lost item and we were contacted the next morning! Our item as then sent on its way by mail (our choice) and was received very quickly. THANKS very much!
-Nancy O.
A guest of Sheraton Cavalier Hotel Calgary - 7/26/2019
Excellent dealings!! Rapid response to my request which means that I’m one more happy customer
-June C.
A passenger of American Airlines - 7/26/2019
Thank you so much for finding my phone. I want to thank the honest person who cleaned the plane and turned in my phone. I am a fan of American Airlines!
-Sherold B.
A passenger of American Airlines - 7/26/2019
My keys arrived today as you promised.Thank you.
-John L.
A passenger of Hallmark Aviation - DFW Lost and Found - 7/26/2019
Tamika H. is an absolute angel! I've spent the past month trying to track down a lost item, and she's the only person who was able to help me out, THANK YOU!
-Sophie H.
A guest of Crowne Plaza New Orleans Airport Hotel - 7/26/2019
Thank You!!! From a customer experience perspective I left my passport on a connecting flight on Wednesday and had it returned on Saturday!! Just Awesome!
-James W.
A passenger of United Airlines - 7/26/2019
Thank you! I'll be very patient waiting for it. Your help is appreciated!
-Michael G.
A passenger of Royal Caribbean International - 7/26/2019
I just want to express how happy I am to receive my bag back!
-Joe F.
A passenger of American Airlines - 7/26/2019
Thank you for your quick response. I was pleased with your wick attention to my list report.
-Jessica P.
A passenger of American Airlines - 7/25/2019
You guys did a great job locating our stuffed toy. He was found in the laundry facility at Mammoth. He was waiting for us in our mailbox when we returned home. Great job, everyone, and many thanks.
-Teresa M.
A guest of Yellowstone National Park Lodges - 7/25/2019
Wow I am so impressed by your service. I can't believe you found my phone !! I am so thankful. The daily email status are great and I don't know all that goes in the background for finding lost objects but again WOW. thank you thank you thank you !!!
-Julie P.
A passenger of Air Canada - 7/25/2019
Very good
-Cecilia M.
A guest of Six Flags Great America - 7/24/2019
thank you so very much for returning my phone to me intact...I am very happy
-Michael A.
A passenger of American Airlines - 7/24/2019
every thing was very good and on time
-uri
A guest of Residence Inn LAX / Century Blvd - 7/24/2019
Thank you American Airlines for notifying me on finding my Kindle! My faith is restored in the goodness of humankind
-Sally S.
A passenger of American Airlines - 7/24/2019
Thank you so much for the return of my property.
-Dawn M M.
A passenger of United Airlines - 7/24/2019
Thanks for the quick response looking for my item and keeping me informed.
-Luis R.
A passenger of American Airlines - 7/24/2019
Great support! Thanks so much. I can’t believe it,
-Jack O.
A passenger of American Airlines - 7/24/2019
Thank you so much, I cannot express how much I appreciate your efforts in this situation.
-Stephen D.
A passenger of American Airlines - 7/24/2019
Thank you. Timely delivery was great
-Matt M.
A guest of Harrahs Joliet - 7/24/2019
I'm very grateful with you for your help.
-Michael Díaz G.
A passenger of American Airlines - 7/24/2019
Thank you so much! Great experience.
-Kaylyn T.
A guest of Dollywood - 7/24/2019
I just received a hard drive that I had left on an Air Canada flight. Thank you so much!! I didn't think that I would ever see it again, and really appreciate the incredibly efficient service.
-Jeremy G.
A passenger of Air Canada - 7/24/2019
I appreciate your efforts in returning my lost item and the helpfulness of the staff i worked with.
-Debra P.
A passenger of American Airlines - 7/24/2019
Thank you so much! We'd already thought it was gone for good!! We are both thrilled to be getting it back! Thanks again
-Patricia M.
A guest of Great Wolf Lodge Southern California - 7/24/2019
- 7/23/2019
Thank you! Thank you! His iPad is my husband work life!! We were tired and left it behind. Thank you for recovering it for us!
-Randi McIlhany F.
A passenger of United Airlines - 7/23/2019
THANK YOU !
-Jim H.
A passenger of United Airlines - 7/23/2019
I am SOOOOO HAPPY! Thank you for finding my iPad!
-Michelle M.
A passenger of United Airlines - 7/23/2019
Received in good order and thanks for arranging same.
-thomas P.
A guest of Hilton Long Beach - 7/23/2019
Wonderful job done by the gentleman in the American Airlines Security office! They could not be more helpful are nicer and we're a pleasure to speak with. And kudos to the cleaning crew that found my iPad board the plane! Thank you very much.
-Pamela T.
A passenger of American Airlines - 7/23/2019
Excellent correspondence, item was recovered and shipped. Thanks much
-Kevin W.
A guest of Six Flags Over Georgia - 7/23/2019
Very fast shipping
-MARINA A.
A passenger of Amtrak - 7/22/2019
Amazing service! Speedy response! 10/10
-PJ
A guest of Great Wolf Lodge Niagara Falls - 7/22/2019
I honestly thought that I would not get my phone back after losing it on a rollercoaster. But, I Did! This was a fast and easy process
-Devon M.
A guest of Cedar Point - 7/22/2019
In the past, leaving something on a flight has been frustratingly and sadly like losing it to a black hole -never to be seen again. What a very pleasant surprise this time, where the pilot and flight attendants on my connection flight confidently guided me on how to proceed with locating my iPad, speaking with the friendly, helpful lost luggage attendant in Calgary who helped me to put in the lost item report and explained the process to me, cautioning me not to worry if it took a couple of days for results as it was currently the weekend and how the item would be returned and why, and lastly the very pleasant thrill to receive the ‘ it’s been found’ email and it’s clear instructions on how to proceed in order to get the item sent along. Complements to everyone who set up this lost item return process. I am thrilled with the results and a big thanks to everyone who has helped along the way.
-Shalaya
A passenger of Air Canada - 7/22/2019
Thank you so so much for finding my keys! I had completely forgotten about them up until the notification that they were found. I greatly appreciate the efforts made by the staff to find them and I’m very glad I’m getting them back.
-Steven A.
A guest of Kings Dominion - 7/21/2019
Thank you so much for sending back the item my daughter forgot at camp. The rep was very nice and responded in a timely manner.
-Jodie G.
A guest of Snow Mountain Ranch- YMCA of the Rockies - 7/21/2019
I’m very happy, this was amazing I lost my iPad on Tuesday and I got this back on my office by Friday very happy thank you very much
-Ricardo M.
A passenger of American Airlines - 7/21/2019
Wow!! This is the very first time I have lost something g on vacation that it was found. The app was easy to use and I didn't feel forgotten
-Wilma
A guest of Massanutten Resort - 7/20/2019
Thank you ever so much, I haven't had my Kindle that long, it has all my reading material, a couple of videos, and my games. Thank you, thank you.
-Carol K H.
A passenger of American Airlines - 7/20/2019
Super super super fast response. Thanks and I appreciate you getting my personal items back to me ASAP.
-Virginia
A passenger of United Airlines - 7/20/2019
Thank you very very much for returning my portfolio!!!!! John
-John B.
A passenger of American Airlines - 7/20/2019
Finding my lost item and getting it shipped to me was an easy process. The security team was very helpful and quick to respond. They even called me to verify the correct mailing address . It is my responsibility to check for all items when checking out. If I should leave anything on future visits I have confidence that the security team will get it back to me. Thanks for a great experience to get my lost item back. Sincerely, Charlotte J.
-Charlotte J.
A guest of Hilton Grand Vacations Club Las Vegas Boulevard Suites - 7/20/2019
Awesome Service! Thank you for finding my phone!
-Chase W.
A guest of Six Flags Great America - 7/19/2019
Thank you so very much. I am so happy that my necklace was turned in and that you were able to ship to me. I am truly grateful. Thank you thank you thank you.
-Diane C.
A guest of Bellagio - 7/19/2019
Thank you for your prompt help!!
-Malwinder G.
A guest of Hilton Waikoloa Village - 7/19/2019
Thank you for such great customer service!!!
-Sandra W.
A passenger of American Airlines - 7/19/2019
The staff was super friendly and helpful, I got my item back.
-Roberto D.
A passenger of American Airlines - 7/19/2019
Shipment was happily received in great condition! Thank you!!
-Beth E.
A guest of Denali Park Concessions - 7/18/2019
I am very impressed with your service. It's just another positive about Marriott
-Diane C.
A guest of Marriott's Shadow Ridge - 7/18/2019
Thank or your diligence in locating my IPad. It is great fully appreciated.
-Muriel Y.
A passenger of American Airlines - 7/18/2019
my jacket arrived yesterday in Monnickendam. Thanks for your good services.
-fred de H.
A guest of Hotel Lombardy - 7/18/2019
Easy to file the loss report. The follow-up communication came soon and often. And my item was delivered quickly. Thank you American Airlines!
-Juan S.
A passenger of American Airlines - 7/17/2019
I was Surprised and very thankful to find out that I was able to get my stuff so fast and so efficient Thank you again
-Rachel
A guest of Mirage - 7/17/2019
The fast response and the best service!!
-Jin N.
A guest of Hilton Waikoloa Village - 7/17/2019
Thanks for such a speedy return of my iPad! I had it within 2 days of contact. Forever grateful! Teresa Willians Teresa Williams
-Teresa W.
A passenger of American Airlines - 7/17/2019
Thank you for the great assistance.
-Connie V.
A passenger of American Airlines - 7/17/2019
Hi, I want to thank you for your professional and very efficient service. I appreciate the fact that you have to handle large quantities of lost items, and really appreciated receiving a prompt response and delivery so fast. Keep up your great work, forgetting personal items is stressful and getting them back is so grateful!! Thanks!!
-Bernard B.
A passenger of Air Canada - 7/17/2019
Thank you so much!! my item was found and mailed to me. I appreciate it so much!!
-Angela Aragon M.
A passenger of United Airlines - 7/17/2019
Thank you so much for finding my lost wallet. This type of lost and found report works. Thank u all who helped
-CHRISTOPHER F.
A passenger of American Airlines - 7/17/2019
Thank you so much for finding and returning my item!!
-Kayla
A passenger of American Airlines - 7/16/2019
Thank you so much
-Gertrude D.
A passenger of Cincinnati/NKY Int'l Airport (CVG) KCAB - 7/16/2019
We lost a ukelele on a flight from Hawaii to Dallas. Within 24 hours, the uke was found and was being shipped. Thanks so much.
-Thomas Bartholomay J.
A passenger of American Airlines - 7/16/2019
I wish I remembered the name of the lady who helped me, but she was so friendly and helpful and made this process so easy. She definitely deserves commendations for her friendly disposition and awesome customer service
-Gina D.
A guest of Caesars Palace - 7/16/2019
All the people I have delt with have been very helpful. Thank you
-Alison W.
A guest of Double Tree San Diego Mission Valley - 7/15/2019
United’s process for handling lost items was terrific. Lost item form was easy to use and I received regular updates on status. Thank you
-Ellen L.
A passenger of United Airlines - 7/15/2019
THank you
-Dorota W.
A guest of Camelback Lodge and Aquatopia Indoor Waterpark - 7/15/2019
I was delighted and pleasantly surprised by the efforts to find my lost item and the expeditious manner in which it was handle. My deepest appreciation to the Hilton Chain. Great service!!
-Marco Cesar L.
A guest of Hilton Milwaukee City Center - 7/15/2019
Thank you so much for your assistance finding my ipad! I cannot believe someone found it and actually turned it in, AND that AA was able to locate it. Unbelievable! Many thanks!
-Elizabeth D.
A passenger of American Airlines - 7/15/2019
Thanks got my package YEA YEA
-Linda sue C.
A passenger of American Airlines - 7/15/2019
I’m in awe of the swift service and the professionalism demonstrated by the female staff. Very impressed!!
-Karen Y R.
A passenger of Hallmark Aviation - DFW Lost and Found - 7/14/2019
Thanks for your prompt response. You made a difference in my life and restored my faith in humanity. Wonderful job!!!
-Wanda Lopez- H.
A passenger of United Airlines - 7/14/2019
I appreciate the quick response to my request about my lost ID. I am thankful for the person who turned it in with the contents intact.
-Joann L.
A passenger of United Airlines - 7/14/2019
The lost and found process was great. Thanks for the help.
-Jason M.
A guest of Six Flags Great Adventure - 7/13/2019
While on vacation my passport felt out of my back pocket while I was reaching for my phone. I realized it was missing, but due to connecting flight I did not have time to retrieve it. I reported it to Lost and found. My passport was found and shipped to my home. All the while I was kept informed via email and shipment tracking. Having my passport back by the time I returned from vacation was critical because the day after I return from vacation I was flying out to Guyana for my job. Thanks a ton.
-Matt R.
A passenger of American Airlines - 7/13/2019
Thanks so much for returning my tablet!
-Stephen H.
A guest of Westgate Resort and Casino Lost and Found Dept. - 7/13/2019
I know it took quite a while for my lost iPad to find its way home, but nevertheless it was a wonderful surprise... thanks for not forgetting me and helping this loss come to a successful conclusion
-Robert G.
A passenger of Air Canada - 7/12/2019
OMG, We are amazed that you found my daughter's lost glasses. She was sure they fell off the platform. I was impressed with the updates on the status of looking for them. I must admit I was a little doubtful that the glasses you found were my daughters, considering your volume of people. BUT, yes they were hers and without a scratch on them. Quite amazing!! Great customer service. Thank you
-Joyce C.
A passenger of Amtrak - 7/12/2019
Ralph was amazing! So kind and helpful. Incredibly incredibly grateful!
-Ondine C.
A passenger of American Airlines - 7/12/2019
Quickly taking care of. Great Job and thank you!
-Christine R.
A guest of Sheraton Cavalier Hotel Calgary - 7/12/2019
Thank you so much for your assistance. I figured finding my tablet was a shot in the dark. Everyone has been extremely helpful and so nice. I have several family members who work for the airlines and I understand the pressures of the business. Thank you again!
-Julia A.
A passenger of American Airlines - 7/12/2019
Thank you so much.I arrived in Japan safely
-RURIKO T.
A passenger of United Airlines - 7/12/2019
HelloJust wanted to say what an amazing service you provided. I logged a request for lost sunglasses and money, and everything (although a check rather than cash) was provided in perfect condition and in good timing. Thanks you so much for this and it really feels why you get better service from a great hotel like Ceasers, it definitely will positively influence my choice of Vegas hotel in the future.All the bestNeil
-Neil S.
A guest of Caesars Palace - 7/11/2019
Thanks for such a quick helpful reply to my lost IPad . So pleased that you found it so quickly!Teresa W.
-Teresa W.
A passenger of American Airlines - 7/11/2019
A million thanks for finding it and returning my iPad. A special thank you to Tracy who went the extra mile on my behalf in tracking me down. You are amazing and extremely kind and thoughtful. THANK YOU. Marsha G.
-Marsha G.
A passenger of Air Canada - 7/11/2019
Thanks for the expedited service and attention to detail. Todd J. made the impossible possible. Thank you very much.
-Trisean F W.
A guest of Hilton Dallas Plano Granite Park - 7/11/2019
I received my missing iPad today. It functions just fine and was packed very well. Thank you for finding it and sending it to me. I thought it was gone forever. This saved me considerable money and aggravation. Again, thank you so much!
-Tim I.
A passenger of United Airlines - 7/11/2019
Thank you for finding mine camera and shipping it to me. I received it today. Thank you
-Earline W.
A guest of Yellowstone National Park Lodges - 7/11/2019
The return of my travel mirror was a seamless experience!! I am so pleased with the prompt service. Now I have my mirror for my trip to Europe on Saturday!! Thanks to everyone for their help!!
-Karen J. H.
A guest of Residence Inn / SpringHill Suites Greenville Downtown - 7/11/2019
Great job on quick response and thank you for finding my iPad.
-Amy
A passenger of American Airlines - 7/11/2019
You all are wonderful. I appreciate your diligence a d will sing your praises every chance I get!
-Erlinda G.
A passenger of United Airlines - 7/10/2019
Thank you so much for getting my laptop back to me. I really appreciate it!
-Katharine W.
A passenger of American Airlines - 7/10/2019
I genuinely was not anticipating on getting my phone back, simple because of the circumstances. However getting an email stating they found my item was just the cherry on top of an already great day. I truly appreciate all the time and effort that went into finding my phone. I will DEFINITELY be back
-Michael A.
A guest of Six Flags Magic Mountain - 7/10/2019
I received my phone today. Thank you for the good service.
-Gina L.
A passenger of Cincinnati/NKY Int'l Airport (CVG) KCAB - 7/10/2019
Thank you so much! You are my hero.
-Paula O.
A passenger of United Airlines - 7/10/2019
Thank you!
-Dave H.
A passenger of American Airlines - 7/10/2019
Thank you so much for the return!
-EDWARD J D.
A passenger of United Airlines - 7/10/2019
I received the item. Thank you
-William F.
A guest of Hilton Vancouver - 7/10/2019
Well done! Received my items back that I left in my room. Thank you so much!
-Brian G.
A guest of Hyatt Regency Wichita - 7/10/2019
Wow! Great web site, great service from personnel at Hilton. This type of prompt professional service is why we stay at Hilton
-James C.
A guest of Hilton Los Angeles Airport - 7/10/2019
Today, the package is arrived without trouble.Thank you very much for your cooperation at this time.I greatly appreciate you.
-Remi T.
A passenger of United Airlines - 7/10/2019
Thank you to all for finding my left behind bag. I am very appreciative of your efforts. This more than makes up for missing luggage in Maui. Julie was very pleasant on the phone and very helpful. Thank you again. Your very loyal customer,Bill N.
-William G N.
A passenger of United Airlines - 7/9/2019
Excellent service! Very convenient and efficient. Loved the email updates. Well done! Received my Rx reading glasses within 10 days
-Reni C.
A passenger of Air Canada - 7/9/2019
Excellent service!
-Vei C.
A passenger of United Airlines - 7/9/2019
Thank you so much for all your hard work! I totally appreciate all of your persistence and effort to find not only my keys but all of the customers. Thank you!
-Jesse B.
A guest of Six Flags Great America - 7/9/2019
I cannot say thank you enough times for this quick resolution!! I was just sick thinking I lost those keys, much appreciation to whoever turned in my keys and the vigilance in getting them found and shipped!!
-Julie H.
A passenger of Hallmark Aviation - DFW Lost and Found - 7/9/2019
Thank you so much for having a phone number to call for my terminal and such a great actual person to speak to right away. Can't thank you enough!
-K C.
A passenger of American Airlines - 7/9/2019
Thank you a million times I ever.
-Carolyn C.
A passenger of American Airlines - 7/8/2019
Excellent
-Inna T.
A guest of Pelican Hill Resort - 7/8/2019
Thanks for sending my binoculars
-William H.
A guest of Denali Park Concessions - 7/8/2019
Thanks for sending my binoculars
-William H.
A guest of Denali Park Concessions - 7/8/2019
Thank you so much! I appreciate all the effort and work that you spent finding my iPad. Thanks again!
-Carol M.
A passenger of American Airlines - 7/8/2019
We really want to thank you !We got our item back !May the Lord bless you all !
-Roberta G.
A passenger of American Airlines - 7/8/2019
Good service.
-Van Royce V.
A guest of Alyeska Resort - 7/8/2019
appreciate that my item was found and all materials returned to me. Thanks for your service.
-ED C.
A guest of Marriott’s Newport Coast® Villas - 7/8/2019
Glad you found my laptop. System is pretty easy to use.
-Alaine H.
A passenger of American Airlines - 7/8/2019
Wow, what an awesome surprise. I lost/left a bracelet at a casino 2 weeks ago, but didn't realize until a few days ago. I filled out the form thinking it was hopeless, but... voila! I got a phone call this morning saying my bracelet was found. I easily filled out the return shipping form and have already gotten a tracking number.Thank you! Thank you! Thank you! I have tears in my eyes, I'm so relieved.
-Karen Z.
A guest of Primm Valley - 7/7/2019
Incredibly easy, efficient, and timely process. Item was found and shipped within 2 hours of initial contact request. Comforting sequence of events. Thank you!
-Kurt S.
A guest of Doubletree Somerset - 7/6/2019
Thank you for your excellent service! I’m very appreciative of how quickly I was notified that my iPad had been found. The process to arrange shipping was super easy, and I couldn’t be happier! Thanks again!
-Leslie B.
A passenger of Hallmark Aviation - DFW Lost and Found - 7/6/2019
So thankful you found our lost item and were able to ship it back easily. Great service, thank you.
-Rick C.
A guest of Great Wolf Lodge Concord NC - 7/6/2019
I am so impressed that your system worked and my airbuds were found!! Thank you, Deborah
-Deborah S.
A passenger of United Airlines - 7/6/2019
I can't explane how much attention you all have paid to finding me and getting me the item I left on one of your planes....it goes beyond what I expected...thanks
-james G.
A passenger of American Airlines - 7/5/2019
Great service and thanks to cleaning crew who took the folder out of the seat pocket and did NOT throw it away!
-Dolores S.
A passenger of American Airlines - 7/5/2019
Great job, thank you very much!
-Francisco B.
A passenger of American Airlines - 7/5/2019
I received my package today. United Air was very helpful locating it for me and sending it to me. Thank you very much.
-Karen J R.
A passenger of United Airlines - 7/5/2019
The FedEx truck just dropped off my lost wallet. Everything was there and indistirbed. I can’t thank you enough for your efficient handling of our claim.
-Richard S.
A passenger of United Airlines - 7/5/2019
My congratulations on the quality of service provided to me on my lost laptop. Attention to details, prompt answers and recovered item, is the best of answers a customer can expect. Excellent service.
-Hernan S.
A passenger of Hallmark Aviation - DFW Lost and Found - 7/5/2019
Awesome Job....Quick and efficient..made my day!!!
-Justin D.
A passenger of American Airlines - 7/5/2019
Thank you so much,
-Mirta R.
A passenger of American Airlines - 7/5/2019
Thank you so much for the speedy finding back my I Pad ..appreciate it very much.
-Florante M. G.
A passenger of United Airlines - 7/4/2019
Thank you for your efforts in locating my lost laptop computer. I greatly appreciate it.
-Daniel G.
A passenger of American Airlines - 7/4/2019
I just wanted to thank the whole staff, starting with the very nice lady whom cleaned our room daily and the front desk personnel for being so polite when I asked about the jewelry I left behind in the safe, not to mention your lost and found associates whom located my jewelry, I can’t remember their names but they were very professional and polite as well. Thank you all so very much for delivering my jewelry, it’s good to know we still have honest people out there. I Love The Hard Rock food and service I Rate it a 10. Keep up the good work!
-Gina L M.
A guest of Hard Rock Hotel and Casino - 7/3/2019
Thank you so much...I appreciate you contacting me when I left several pieces of clothing in your hotel....I had a wonderful stay, and will surely recommend you to my traveling friends.
-Margaret S.
A guest of Paris Las Vegas - 7/3/2019
Awesome service! Quick and Easy!!
-Jessica Van L.
A guest of Lost and Found Venetian Palazzo Resort and Sands Expo - 7/3/2019
Super response and world class service
-Darrell J J.
A passenger of United Airlines - 7/3/2019
Thank you so much for finding my lost headphones and shipping them to me! Great service, fast and well done! Michael
-Michael M.
A passenger of United Airlines - 7/3/2019
Great Service, Great People. Thank you very much
-Jan F.
A passenger of American Airlines - 7/3/2019
My husband had asked me to give him the Kindle. I said he had not given it to me. Then I looked at the email, and saw the notices that you had it at your facility! Extremely quick notice, much appreciated. I check prices of Kindle, and was more than happy to pay you for shipping it to us! Outstanding! It arrived yesterday!
-Barbara M.
A passenger of United Airlines - 7/3/2019
Thank you everyone for helping me to get my items that I left in the safe.All were received today and perfect!Thank you again!Tonya F.
-Tonya F.
A guest of Hilton Grand Vacations Club The Elara - 7/3/2019
I am so delighted that you found my phone and it's being returned!!! Way to go United!!!! I'll update when it is actually received but am fully optimistic! Thanks so much!!!
-Carol M.
A passenger of United Airlines - 7/3/2019
Appreciate efficiency of the process- thanks
-Bonnie
A passenger of United Airlines - 7/3/2019
I would like to express may great thanks to the person s honesty in handing in my wallet it restores my faith in Human nature and also your quick response to my email re lost wallet many thanks for a job well done
-Derek H.
A passenger of Air Canada - 7/2/2019
Thanks a million! C
-C S.
A passenger of American Airlines - 7/2/2019
Thank you so much to the team, you guys do an excellent Job!!
-Rodrigo R.
A passenger of United Airlines - 7/2/2019
Thank you so much for your assistance with returning the item that I left in the hotel room. The staff members at the front desk were extremely kind and understanding!
-Lauren F.
A guest of One Ski Hill Place|HOTEL ONLY - 7/2/2019
So incredible how fast and efficient the process was. Thanks so so much! My faith is restored in people!
-Josh B.
A passenger of American Airlines - 7/1/2019
-sabrina
A guest of Best Western Premier Grand Canyon Squire Inn - 7/1/2019
Thank you!!!
-Rikki W.
A passenger of United Airlines - 7/1/2019
Frank with the terminal 8 lost and found was AMAZING! He quickly found my laptop and was so sweet to work with over the phone. THANK YOU FRANK! You really made my week and I appreciate how cheery and professional you were. Yay!
-Kerrie L.
A passenger of American Airlines - 7/1/2019
Thank you so much for your help in locating my clothes I know it’s not much but I mean a lot to me so I thank you from the bottom of my heart
-Marine P.
A guest of MGM Grand - 7/1/2019
Thank you so much for the quick and courtious service. Nora was an excellent customer servce represenative.
-James E.
A passenger of Hallmark Aviation - DFW Lost and Found - 7/1/2019
Thanks so much!!!
-nancy R.
A guest of Meyer Vacation Rentals - 6/30/2019
Even though I had to pay, I was very glad to have my shoes return to me. The company was very efficient in taking care my shoes. O really appreciated their help and didn't realize that the company existed.Thanks again for your help.
-Betty
A guest of Harrahs Gulf Coast - 6/30/2019
I received my list item in the package. Thank you very much.
-Ted W.
A passenger of Amtrak - 6/29/2019
Outstanding customer service. Thought we had lost new iPad for good. Thank you! Thank you!
-Harry T. Fogle, E.
A passenger of American Airlines - 6/28/2019
THANK YOU to the dedicated team at United Airlines for finding and notifying me that my laptop was found and then being so efficient in the immediate shipping. This kind of customer service leads to a loyal customer!
-Dennis W.
A passenger of United Airlines - 6/28/2019
I never thought I would ever get my phone back. Three days later I got a call that it had been found! Thank you so much!
-Brenda A.
A passenger of American Airlines - 6/28/2019
Thank you so much for contacting me concerning my lost Kindle. I thought it was gone forever! Great service on this!
-Linda J.
A passenger of American Airlines - 6/28/2019
Item arrived safely and was well packed. Was good to follow tracking from Seattle to Perth
-James B.
A passenger of Celebrity Cruises - 6/28/2019
Many many thanks for the up-to-date information on when and where my shipment is.
-Aileen M.
A passenger of Royal Caribbean International - 6/28/2019
Didn’t realize that I lost it! Thanks to AA and the system for bailing me out!
-James T.
A passenger of American Airlines - 6/27/2019
Overall a good experience reclaiming my belongings. Thank you.
-Stephen P.
A guest of Glacier National Park Lodges - 6/27/2019
I’m so thankful for the service that this company brings into the public. All my gratitude to you
-Jose
A passenger of United Airlines - 6/27/2019
Truly thankful for your assistance in locating my cell phone. The people who contacted me were very helpful.
-milagros M.
A passenger of Amtrak - 6/27/2019
Great job, you have saved me a lot of grief .I am working out of town for weeks now i don't have to try to get a new driver licence. thank you
-Nick M.
A passenger of American Airlines - 6/27/2019
Good system and it worked. Can’t ask for more
-Jim P.
A passenger of American Airlines - 6/26/2019
Thank you so much for finding my 11 yr old's phone. He took many pictures on our 12 day vacation, so we was very sad last night. Fortunately it was found!! Just sad that we left town late last night without getting it in person. Thanks for your efforts!!
-Tracy G.
A guest of Monterey Bay Aquarium - 6/26/2019
Thank you SO very much for finding and notifying me of my lost item! I am extremely grateful
-Shari B.
A guest of PARK MGM Las Vegas - 6/26/2019
Excellent service
-Lauren
A passenger of American Airlines - 6/26/2019
I am absolutely amazed at the honesty of your employees and staff for finding my belongings I left behind. Thank you so much you all rock!!!!:)
-Marce
A guest of Lost and Found Venetian Palazzo Resort and Sands Expo - 6/25/2019
Thank You guys. The PHL baggage team is was very helpful.Kudos to WAYNE at Baggage loss dept with AA at PHL. He persoanlly walked all across the airport to help track down my laptop.
-srikar reddy C.
A passenger of American Airlines - 6/25/2019
Very thankful for the honest staff at the LINQ for turning in and returning my wedding band. I believe the gentleman I spoke with yesterday is named Robert who was very kind, and reassuring (and prompt). Thank you so much! This means more than I can say. Sherry C.
-Sherry C.
A guest of The Linq Hotel (Lost and Found Department) - 6/25/2019
Thanks and as soon as possible would be appreciated
-Macy F.
A guest of Hilton Pointe Tapatio Cliffs - 6/25/2019
AA was just amazing!! Several people gave me numbers until I reached the right person. Ralph verified he had my items, went through the security check to identify both, packed them up and shipped my items FedEx overnight. We could not be more grateful and relieved. Another reason we are loyal American flyers and CC holder. Many thanks and great appreciation for the outstanding customer service. A special thanks to Ralph!!
-Susan M.
A passenger of American Airlines - 6/25/2019
Buenas tardesMi agradecimiento por el servicio de excelencia en su departamento de loss and found. Gracias por la prontitud de envío.
-olga P.
A guest of Universal Orlando Resort - 6/25/2019
You guys rock! Thank you, thank you!
-Katherine W.
A passenger of American Airlines - 6/25/2019
Thank you American Airlines for locating my passport and sending it back to me. Happy!
-Jackieline N.
A passenger of American Airlines - 6/24/2019
Thank you all so very much for tracking down the lost tablet for me. I am very impressed since I have never recovered a lost item before. Kudos to AA from an Ex Plat flyer.
-Morag F.
A passenger of American Airlines - 6/24/2019
Thank you all at Spinaker Resort in Hilton Head! David and I look forward to getting his watch later this week. This process seems to work well.
-mary M.
A guest of Spinnaker Resorts Hilton Head - 6/24/2019
Really a wonderful service, I appreciate the way you have resolved the issue by giving on time information and you all made me happy.
-Prakashchandra P.
A passenger of American Airlines - 6/24/2019
WHO CAN I THANK ??? YOU GUYS ARE AMAZING! My sick parents can only call this number.....and it means the world to US that I can have my phone back this quickly! I would love to send a card to someone personally to show my appreciation. THank YOU SO SO MUCH!!! Barbara L.L.
-Barbara L.
A passenger of United Airlines - 6/24/2019
Thank you so much for providing this web site and searching for my items. I am very impressed with your follow up- and relieved to find my things!
-Sarah L.
A guest of Westin Kaanapali Ocean Resort Villas - 6/24/2019
Appreciate your quick response. I did receive my Cpax machine and was pleased with the way Air Canada handled the situation. Thank you!
-Arton C Silas J.
A passenger of Air Canada - 6/24/2019
Thank you for your prompt response. Received the item in a timely manner
-Mary B.
A guest of Majestic View Lodge - 6/23/2019
Excellent service from the supervisor at MIA American Airlines lost and found. I was very impressed and am very grateful to him for his help and patience. Thank you.
-Nina N.
A passenger of American Airlines - 6/23/2019
My item was returned in perfect shape. Thank you all so much for everything.
-Guadalupe Alegria L.
A guest of River Inn at Seaside - 6/23/2019
received the clothes I mistakenly left in my rental. Thank you so very much for such quick service!!
-Garrett L.
A guest of Bluewater Realty - 6/23/2019
Thank you very much!! Very grateful AA was able to find my lost item and nice app to allow to file claim and be kept aware of progress.
-Brian P.
A passenger of American Airlines - 6/23/2019
Thank you for your search and restoring our property. Good work!
-Judith A.
A passenger of United Airlines - 6/23/2019
The person on the phone was wonderful. After we hung up I expected to hear back in a day or two but hear back within 30 mins that the item had been found. For what started out as a disaster, this finished as a great experience.
-Peter Z.
A guest of Lost and Found Venetian Palazzo Resort and Sands Expo - 6/23/2019
Great job, very good service. You could teach some of those good customer service skills to the Old Faithful Inn dining room personnel. Thanks very much.
-Quinn D.
A guest of Yellowstone National Park Lodges - 6/22/2019
I got my package in excellent condition early then planed. Thank 'Chargerback' and "Carnival Cruise Line" very much.Regards Olga T.
-Olga
A passenger of Carnival Cruise Line - 6/22/2019
Delighted how quickly my item has been found. Very good communication from the time I reported it. Very impressed with the service.
-Denise M.
A passenger of United Airlines - 6/21/2019
I am so thankful for American Airlines having such a great Lost and Found Department. We can hardly believe that within less than an hour of our reporting the loss, we learned it had been found. Thank you so much. Kathy and John S.
-Kathy S.
A passenger of American Airlines - 6/21/2019
Thank you for the service.Package arrived safely.
-Dillavou, J.
A guest of Ojai Valley Inn - 6/21/2019
Thank you for your prompt service. Much appreciated.
-wendy H.
A passenger of United Airlines - 6/21/2019
Excellent service. Thanks for locating my lost item.
-Annette B.
A passenger of Carnival Cruise Line - 6/20/2019
Thank you for retiring my Apple IPad. I received so quickly and it was packaged so well. I appreciate that very much. Please thanked the person that turn it in and the persons that mailed it to my home address. Thank you thank you
-Tomasita (Tommi) W.
A passenger of Carnival Cruise Line - 6/20/2019
thank you for such great service :)
-lisa B.
A passenger of United Airlines - 6/20/2019
American Airlines was amazing. The people were helpful and empathetic. Thank you for your time and energy. I am happy to be reunited with my phone!
-Kathleen Shehan C.
A passenger of American Airlines - 6/20/2019
Lost part arrived.Thanks for the successful and fast service
-Wolfgang R.
A passenger of American Airlines - 6/20/2019
Thank you so much for your wonderful serviceI received my much treasured jewellery back today.
-Linda F.
A guest of Hilton Hawaiian Village - 6/19/2019
ALOHA United:My lost i-Phone arrived at our home in Kailua, Hawaii, this afternoon, and I'd like to thank the United team for locating and returning this item - most appreciated!A hui hou,Jim C.
-Jim C.
A passenger of United Airlines - 6/19/2019
Thank you so such for finding my Kindle. I am retiring soon and look forward to reading the many books I have on it!You are great!!!
-Helen B.
A passenger of American Airlines - 6/19/2019
ThanksI really appreciate you sending my IPODSteve
-Steve
A passenger of United Airlines - 6/19/2019
Great job
-Stanley T.
A guest of Carowinds - 6/19/2019
Thank you very much for the effort!
-Jose F.
A passenger of American Airlines - 6/19/2019
Excellent customer service. Thank you.
-Dr Greg C.
A guest of Marriott's Waiohai Beach Club - 6/19/2019
Thank you for returning my IPad. Thanks to the stewards that took care of our room and turned it in to lost and found. I got it back today through USPS. Again thank you.
-Shirley U.
A passenger of Carnival Cruise Line - 6/19/2019
Thank you so much for finding my tablet! So quick. The officer who called was very nice and polite
-Janet L.
A passenger of Cincinnati/NKY Int'l Airport (CVG) KCAB - 6/19/2019
This is great news. Thank you. I will let you know when I receive the item. Wonderful service, proud to be a member of the AC Team.
-Pamela W.
A passenger of Air Canada - 6/19/2019
Your assistance was very professional and effective. I appreciate your help. Thank you!!
-Roberto C.
A guest of Hershey Lodge - 6/18/2019
Very pleased with ease of process to get my backpack! I hope the backpack is in good shape, of course.
-Patricia S.
A passenger of American Airlines - 6/18/2019
Thank you
-Rudolf S.
A passenger of United Airlines - 6/18/2019
Hi, Thank yo so much for finding my keys on the Ruby Princess, and for your prompt attention to this matter. Much appreciated. Dianne
-Dianne D.
A passenger of Princess Cruise Lines Ltd - 6/18/2019
American Airlines has an ace team at the Charlotte airport. From reporting my lost phone, finding out it had been found, to phone being returned via FedEx, process was clear and precise. Monica in particular was very helpful and deserves many kudos for her customer service. Thank you very much.
-Rachel O.
A passenger of American Airlines - 6/18/2019
wonderful service
-george E.
A passenger of Royal Caribbean International - 6/18/2019
Thanks for the reasonably quick return of lost item.
-Supramaniam S.
A passenger of Air Canada - 6/18/2019
I received my lost item on 6/15. Thanks very much for excellent service - quite amazing!
-ROBERTO S.
A guest of Ocean Resort Casino - 6/18/2019
Thank you so much
-Ceyda
A passenger of American Airlines - 6/18/2019
J’ai bien reçu mes lunettes et elles étaient en bonne condition. Vous êtes une compagnie que je recommanderai toujours pour votre professionnalisme. J’écrirai une appréciation sur Facebook pour souligner la qualité de vos suivis. Merci encore pour tout.
-Christiane L.
A passenger of Carnival Cruise Line - 6/17/2019
the gentleman who i dealt with was very personable , pleasant , and extremely helpful.
-dounan M.
A passenger of American Airlines - 6/17/2019
awesome!!!!! thank you thank you thank you!!!!
-Monica
A passenger of American Airlines - 6/17/2019
Thanks guys for all your help! Appreciate it!
-Ben R.
A guest of Waldorf Astoria La Quinta Resort - 6/17/2019
Just when I had given up all hope you found my lost article! Thx so much.
-David S.
A passenger of United Airlines - 6/17/2019
We are thrilled the phone was found!! Thanks so much!!!!!
-Meredith G.
A guest of Hershey Park - 6/16/2019
Thank you very much for your wonderful job!!!
-RICARDO JORGE S.
A passenger of United Airlines - 6/16/2019
Thank you so much.
-Joseph Bradley I.
A passenger of United Airlines - 6/15/2019
Very professional and courteous. Thank-you for returning my lost item.
-EDWARD S.
A guest of Caesars Windsor - 6/15/2019
Really surprised you made the effort to contact me regarding this list item. This rarely happens. Thank you.
-Mike P.
A passenger of American Airlines - 6/15/2019
American Airlines Team members Tony and Dina were essential in finding my item. They are amazing souls! Extremely professional and both went above and beyond to get my item to me.
-Constantine B.
A passenger of American Airlines - 6/14/2019
I was surprised and pleased that my iPad was found and returned.
-Linda K.
A passenger of United Airlines - 6/14/2019
I truly appreciate that united airlines found my lost items, which included a laptop and jumper and have now shipped them to me in Rwanda. The flight was also on time and the service was excellent. I’ll be sure fly united again.
-Gabriella N.
A passenger of United Airlines - 6/14/2019
Excellent job , Highly recommend, very good services . Is worth to pay this agency. I went directly with AA.com put a claim didn’t do anything for me .
-Natalia C.
A passenger of American Airlines - 6/14/2019
Very impressed with AIR CANADA follow up and systems for tracking...thank you.
-bharris
A passenger of Air Canada - 6/14/2019
Thank you so much for finding and returning my phone. It had a lot of very special pictures of my kids on it. The whole process was smooth and I was kept informed the whole time. Everyone that I dealt with was very helpful and pleasant. Y’all are the best.
-Brian C.
A guest of Kings Dominion - 6/13/2019
Really appreciate this service!!
-Linda P.
A customer of Dollar Car Rental Seattle - WA - 6/13/2019
Thank you for providing this service.
-Janet R.
A passenger of American Airlines - 6/13/2019
Great customer service - much appreciated!
-Allan P.
A passenger of Air Canada - 6/13/2019
Thank you. Great customer service
-Romea
A passenger of MSC Cruises USA - 6/12/2019
Thank you so very much for finding and getting my iPad back to me! I greatly appreciate it.
-Tammy H.
A passenger of American Airlines - 6/12/2019
Extremely nice pleased with super fast service. Emailed the lost report and received a call within two minutes of possible locating of my IPad left at gate in Phoenix. Confirmed password and within minutes set to be shipped back to Hawaii. Totally blown away by the service. Wonderful experience! Thanks American Airlines and Phoenix Airport.
-Steven E.
A passenger of American Airlines - 6/12/2019
Thank you and everyone that found my iPad is very special to me was given to me by my son I appreciate all your hard work and how you sent it to me so quickly thank you
-Margaret H.
A passenger of Amtrak - 6/12/2019
Thank you very much for finding my Kindle and especially so quickly. I really thought it would not be turned in.Thank you again!!
-Nancy E.
A passenger of American Airlines - 6/12/2019
Please accept my sincere appreciation for your absolutely amazing service. I am unable to think of enough superlatives to describe your incredible follow through in finding my shoulder bag. Thanks again. Jerry B.
-Jerry B.
A passenger of American Airlines - 6/12/2019
Thank you, American airlines and O'hare lost and found. This iPad holds at least 8 years of my great grandkids. Priceless to me.
-Marilyn H.
A passenger of American Airlines - 6/12/2019
I so appreciate y'all finding my phone and keeping me posted. Thank you for being so prompt!
-Lisa C.
A passenger of American Airlines - 6/12/2019
I really appreciate all the effort to find my lost item and ship it at same way i lost it. Thank you all.
-Lorena Camargos da S.
A passenger of United Airlines - 6/12/2019
Your service is fast and easy use. I give it 5 star.
-Wayne Q.
A guest of LUXOR Las Vegas - 6/12/2019
Thank you so much. Delighted this was found and traced back to me.
-Jeanne L.
A passenger of United Airlines - 6/11/2019
My IPad arrived today. Thank you so much for finding it and getting it back to me so promptly.
-Patricia A.
A passenger of American Airlines - 6/11/2019
Item received. Thank you.
-Marilyn M.
A guest of Hershey Lodge - 6/11/2019
I’m still in awe about you guys’s response. Eternally grateful!! Sending you all that took a part blessings!
-Chaonaine G.
A passenger of American Airlines - 6/11/2019
Thank you for your quick reply. We had a great time during our stay. We will highly recommend you to our friends and family.
-Patricia R.
A guest of Mirage - 6/10/2019
Charles in L.A. was amazing!! He made this process almost painless. Over and above the expected service in every way! Thank you!
-betty Z.
A passenger of Amtrak - 6/10/2019
Thanks
-Roger G.
A passenger of United Airlines - 6/10/2019
U guys are the best
-Jacques K.
A passenger of American Airlines - 6/10/2019
Thank you so much for your help! My item was found and shipped the next day. I couldn't ask for more. It is much appreciated.
-Christina S.
A passenger of American Airlines - 6/10/2019
Awesome service!!! Thank you to Rizz!!she was so helpful and understanding and great!!!
-tony W.
A guest of New York New York - 6/10/2019
Got my Kindle the next morning!Thanks for contacting me that you had found it.
-Maria H.
A passenger of United Airlines - 6/9/2019
Thank you so much for findi ng and returning my tsblet greatly appreciate it.
-Barbara Elaine P.
A passenger of United Airlines - 6/9/2019
We're amazed by the honesty and perseverance to have our phone returned. We only wish we knew how and where they found it!
-Frank H P.
A passenger of MSC Cruises USA - 6/9/2019
Hello: I am so THRILLED that I am getting my Garmin GPS back. I thought it was stolen/lost forever. And now its been found....and so quickly. I will tell the whole world about how wonderful RCCL was and how good they treated us, and so responsive to my lost item. I guess it will take about 2 weeks to get back, but that's ok. Thank you, again!!
-Sandra S.
A passenger of Royal Caribbean International - 6/8/2019
Thanks very much for returning my phone
-sue H.
A passenger of United Airlines - 6/8/2019
The Last and found staff were extremely cordial. The process of requesting an item was very easy and efficient. Thank you!Enjoyed my stay a Ballantyne as well!
-Shailaja Mohan G.
A guest of The Ballantyne - 6/8/2019
Appreciate the process being handled very smoothly
-Edwin Clark I.
A passenger of United Airlines - 6/7/2019
Thank you for returning my lost item, (a Kindle), I appreciate your effort.
-Cynthia W.
A passenger of American Airlines - 6/7/2019
Amazing service! Reported the loss, being my own fault, then watched you find it and ship it within hours. The process was painless and fast. Congratulations for accomplishing a fine level of service in an industry where margins are under so much pressure.
-Brian S.
A passenger of American Airlines - 6/6/2019
Thank you, I had given up hope of my phone being found and was so pleasantly surprised when I received the message that it had been found and the online sust was great for retrieving my phone and havin it delivered to my home.Thank you
-Ann O.
A passenger of American Airlines - 6/6/2019
Thanks for finding my tablet and sending it so fast . I would love to visit again
-Marjorie M.
A guest of Golden Nugget Las Vegas - 6/6/2019
So easy glad they have this service thanks
-Regan L.
A guest of Hilton Grand Vacations Club at The Flamingo - 6/5/2019
Would love to find the wonderful person who return my wallet and phone to thank them so much???
-David G.
A passenger of Carnival Cruise Line - 6/5/2019
I can’t thank you enough for finding my missing mobile phone, contacting me and seeing that it was promptly returned. This service has been outstanding in every way and I have shared this story with many already. You made my day AA Lost and Found! I am so grateful.
-Gloria W.
A passenger of American Airlines - 6/5/2019
Received the items.Thank you for the promptness.
-Robert N.
A guest of WDW Swan and Dolphin Resort - 6/4/2019
Thank you so much for the attention I received . I especially want to thank Jaylie your employee for letting me know my phone was found and turned in to lost and found.
-Daniel S.
A guest of Sesame Place - 6/4/2019
Thanks to everyone for the efforts made in returning my insulin pen to me; I appreciate it and am pleased to have it back.
-Teresa R.
A passenger of Air Canada - 6/4/2019
Right after hitting send on the shipment/payment information, I caught that the Zip Code in one of the columns was wrong, but there is no way (at least I could find) to back up to the form and correct, or any place to send a correction. Mike
-Mike M.
A passenger of United Airlines - 6/4/2019
Thanks so much for being proactive. I thought my charger bag was gone and what a surprise to get your email. Appreciate this service more than you realize!! Thank You Again!!
-Lisa
A passenger of American Airlines - 6/4/2019
A HUGE thanks to everyone involved in the process of returning my left-behind iPad on UA 921 on 5/31/19. I was fearful that this was lost forever with countless irreplacalbe photos, ebooks, movies, etc. that are NOT backed up elsewhere. Your process, the phone calls, text and E-mails were very much appreciated along the way. Again, my kudos and deep appreciation for what was done. My iPad was delivered today!
-Keith M.
A passenger of United Airlines - 6/4/2019
Thank you!!! I appreciate your efforts to return my list item.
-Holly C K.
A passenger of United Airlines - 6/4/2019
Lost item back in hand. I'm so very grateful to your staff for it's return. My faith in people is renewed!
-Fran P.
A passenger of United Airlines - 6/4/2019
Thank u for send my clothes
-Aida Lucia A.
A guest of Wynn Las Vegas - 6/4/2019
I'm very appreciative of Erwin Robles' prompt and thorough attention to my lost photos. They have a tremendous amount of sentimental value (and cushion the bumps of business travel).Thank you for your great service!- Jim W.
-James W.
A guest of Hilton Anaheim - 6/3/2019
Amazing! Thank you so much!!! Great service and care for your customers!
-Tatiana L.
A passenger of Hallmark Aviation - DFW Lost and Found - 6/3/2019
AA did great, never thought I would see my phone again.Thanks so much!
-Don R.
A passenger of American Airlines - 6/2/2019
Thank you for quickly finding my lost wallet and shipping it to me so fast.
-Jill Hart B.
A passenger of American Airlines - 6/2/2019
Thank you so much for finding
-Kathy Y.
A guest of Red Rock Casino Resort Spa - 6/2/2019
The people that helped me in what I lost, all I can said is they are wonderful people and done a excellent job Thank You All
-Jethro H.
A guest of Paris Las Vegas - 6/1/2019
Items were returned promptly and the whole process was easy! I am very appreciative. Thank you.
-Megan K.
A guest of Harrahs Cherokee Resort - 5/31/2019
I received my iPad in the same condition it was in when I left it in the plane. I want to thank you for sending this back to me, to be honest I didn’t think you would take the time and steps required to get this back to me. Thank you very much!!
-Pat F.
A passenger of United Airlines - 5/31/2019
Thank you so much for returning my daughter's lost bear, as well as including the very cute note about the bear's overnight adventure at the airport. The experience went from tears to smiles thanks to your effort and kindness. Thank you so much!
-James M R.
A passenger of United Airlines - 5/31/2019
Item just arrived. Thanks so much.
-William J H.
A guest of Embassy Suites Huntsville - 5/31/2019
I greatly appreciate the quick response and the fact that someone called me as well as emailed. I will definitely stay at Luxor again, thank you again and God Bless.
-Ginger G.
A guest of LUXOR Las Vegas - 5/31/2019
Very satisfy with the process of receiving my back, thank you
-Chun C L.
A passenger of United Airlines - 5/31/2019
Thank you for your caring I receive my item in good condition.
-France C.
A passenger of American Airlines - 5/31/2019
I just wanted to give a huge thank you to you guys for your help. It’s a sad and empty feeling knowing you left something in the safe and are already on your way home after having a great time at your hotel. This was my second time staying in your hotel/casino and it won’t be my last. Your team and staff has exceeded my expectations. Thank you so much,Andrew
-Andrew L.
A guest of The Linq Hotel (Lost and Found Department) - 5/30/2019
Thank you very much for your help and support in this regard. Really appreciate for being on top of it.
-Amit Kumar P.
A guest of Massanutten Resort - 5/30/2019
Wonderful result in just one week. Great job!
-Tom L.
A passenger of Amtrak - 5/30/2019
Hotel Manager Erik was exceedingly helpful in recovering and returning a box of jewelry I left behind after our very enjoyable stay at Hotel Intercontinental in New Orleans for the ZMR awards show. Karina was the wonderful staff person who found the missing jewelry and promptly turned it in to Erik. He notified me immediately and arranged for it’s safe and speedy return to me by mail. We’ve stayed in this beautiful hotel several times over the years and this experience certainly insures our loyalty to and fondness of the hotel. When I offered a reward, Erik only asked that I say something complimentary about our stay. Thank you so very much.
-Cheryl W.
A guest of Intercontinental New Orleans - 5/29/2019
Thanks so very much for everything that was done to find and return my keys !! You guys made my day!! Thanks again!!!
-Kevin Y.
A guest of Dollywood - 5/29/2019
Thank U so much...!!! Thats why i always fly with AA...
-DAVID T.
A passenger of American Airlines - 5/29/2019
I was amazed to get your email! I reported my loss at ABIA and was basically handed a card and told to go online. The impression given was “Just too bad”. Then I got your email next day. I am thrilled. Thanks for going the extra step!
-Susan L.
A passenger of American Airlines - 5/29/2019
Love United, Thanks for all you do.Great work on retrieving my lost item.
-Charles K.
A passenger of United Airlines - 5/29/2019
Very impressed at how quickly my lost item was found and shipped! Thank you so much for the excellent customer service.
-Melanie M.
A passenger of United Airlines - 5/29/2019
Great job!
-Kathleen C. G.
A passenger of American Airlines - 5/29/2019
Just want to give a 5 STAR AMAZING review for DIHYA LASHEB, the administrator who found my daughters phone and brilliantly replied to incoming messages until she reached us and arranged shipment back to us. She was so nice and absolutely phenomenal in tracking us down. She made my daughter's day!! Nice to know there are great people out there who are truly dedicated to their jobs and the people they serve! Bravo!
-Laura Z.
A passenger of Charlotte Douglas International Airport - 5/28/2019
Thank you so much for the quick service.
-BARBARA H C.
A passenger of Amtrak - 5/28/2019
Received my lost kindle fire today. I really thought it was lost forever. Thank you for your efforts to find it and return me to the internet world !
-Shirley L.
A passenger of American Airlines - 5/28/2019
Fantastic job!
-Kathleen C. G.
A passenger of American Airlines - 5/27/2019
A special thanks to Mary at the Newark Air Canada baggage office She was extremely helpful and went out of her way to ensure I heard from the Montreal office. Please extend my appreciation for a job well done
-Bill H.
A passenger of Air Canada - 5/27/2019
Exceptional attention, very kind and helpfull people.Fast service I m very happy that I found so soon my passport Thank you
-Esperanza Rossi M.
A passenger of American Airlines - 5/27/2019
I am absolutely amazed that my Kobo is being returned. Can't thank you enough as I have unread books that I would hate not to be able to read. Thank you so much.
-Barbara W.
A passenger of Air Canada - 5/27/2019
United personnel have been great in helping me understand the claim process and have regularly kept me informed. And my item has been found and is on its way back to me which is great! Thanks United...I will stay with you as my primary airline!
-William R.
A passenger of United Airlines - 5/26/2019
Found my iPad - thank you!! You are awesome!!
-Nate
A passenger of United Airlines - 5/26/2019
Thanks
-Peter D.
A passenger of Air Canada - 5/25/2019
Great service. Thank you for everything.
-Douglas O.
A passenger of American Airlines - 5/25/2019
You people are simply awesome! Our grandson will be so HAPPY!! Thank you again.. Your resort is amazing!
-Karen D.
A guest of Mystic Dunes Resort and Golf Club - Diamond Resorts - 5/25/2019
Thanks very much!
-Dan W.
A passenger of American Airlines - 5/24/2019
Friendly, excellent and fast service. Way better than earlier experiences with other similar services.
-Markus A.
A passenger of United Airlines - 5/24/2019
Thank you very much for your support and help for finding my wallet you guys for American Airlines fantastic people God bless you all
-Alberto R.
A passenger of American Airlines - 5/24/2019
Robin at the DFW Lost and Found was so helpful and friendly in identifying my lost item and providing the information I needed to have it returned to me. The form was easy to fill out and I received email responses very promptly.
-Kimberly K.
A passenger of Hallmark Aviation - DFW Lost and Found - 5/24/2019
American Airlines, I would like to applaud you for the fantastic job you did. I was amazed the response time in communication and the frequency of letting me know you were still looking. I also had it mailed back, and received it the next day. Excellent job. Thank you Kathleen
-Kathleen R.
A passenger of American Airlines - 5/23/2019
I deeply appreciate your kind assistance in finding my lost item so quickly. Please keep up the good job. Thanks again.
-Delois R.
A passenger of Amtrak - 5/23/2019
Thank you for finding the item and getting it back to us so quickly!
-Daniel J.
A passenger of American Airlines - 5/23/2019
Thank you, the system worked very well . it was great to be kept in touch though the process.
-Malcolm H. H.
A passenger of United Airlines - 5/23/2019
Thanks for the prompt service.. CS and Lost and Found are excellent!
-Linda M.
A guest of Harrahs Las Vegas - 5/23/2019
Excellent and user friendly service!!
-Daniela
A passenger of United Airlines - 5/23/2019
Got my iPad!Very good system.Many thanks!Bob B.
-Robert B.
A passenger of United Airlines - 5/22/2019
Thank you for all your efforts in helping to find my book. As I had mentioned before, it was what I had inside the book that I was going to miss the most, notes from my husband, Christmas cards from our son and his family, my sons when they were younger, mu mom’s bookmark, artwork from all 3 grandkids! All so very special to me. Thank you so much American Airlines for such wonderful lost and found program, you have given me back my life!
-Mari B.
A passenger of American Airlines - 5/21/2019
Thank you for finding
-Janice S.
A passenger of American Airlines - 5/21/2019
Thank you for locating my lost Kindle. It’s an oldie but it still works! I appreciate the time spent.
-Marilyn F.
A passenger of American Airlines - 5/21/2019
So glad AA found my kindle only one day after I reported it lost.
-Dreama A.
A passenger of American Airlines - 5/21/2019
The lady in Philadelphia was very courtesy and helpful through out the process. Her help and attention to my situation and information is why I got my stuff back.. It is appreciated and wish it was easier to get this help. She went above and beyond her job. Thank you
-Jeffrey M.
A passenger of American Airlines - 5/21/2019
Thank you for continuing the search for my iPad, so happy to be getting it back. I noticed on the way home they reminded us to check for items in the place in front of us. Thanks.
-Margaret McKinney Elizabeth M.
A passenger of United Airlines - 5/21/2019
The company was always very quick to respond to inquiries and provided regular updates to the status of where my lost item was in transit
-May Ling T.
A passenger of Air Canada - 5/21/2019
Thank you, thank you, thank you! You sent my item back to me exactly as I left it ;). You guys are awesome.
-Tracey S H.
A guest of Hilton Omaha - 5/21/2019
Hi- You are amazing! Whoever I spoke with on the phone to recoup clothes I left there 2 months ago was incredibly patient and SO ORGANIZED. He was wonderful, the website and process were seamless, and within 2 days I had back a drawer full of clothes I thought I’d never see again. Amazing. Please find out who I spoke to and give him a bonus and a handshake. Christina
-Christina M.
A guest of Waldorf Astoria Arizona Biltmore Resort - 5/20/2019
Awesome! My son lost his phone on Friday and we had it back on Monday. Thank you to the person who found it and turned it in. Thank you to the awesome Six Flags staff that identified it and got it to us so quickly.
-Veatrice G.
A guest of Six Flags Over Texas - 5/20/2019
Thanks to your employee Michael in your lost and found department I received my iPad which i had left on one of your planes returning from Heathrow airport on May 10th. I cannot thank your employees enough for the courteous and caring treatment i received from them. It was a pleasure traveling on American Airlines! Thank you again. Sincerely, Pat Z.
-Pat Z.
A passenger of American Airlines - 5/20/2019
Excellent service ! Thanks for tracking my lost item
-James A.
A passenger of American Airlines - 5/20/2019
This is tremendous service and I appreciate the effort being made.
-Richard M.
A guest of Hampton Inn Brooklyn - 5/19/2019
Received! Thank you!
-Mark M.
A guest of LEGOLAND California - 5/19/2019
The email telling me that my lost item was found made my month!
-Alex M.
A passenger of American Airlines - 5/19/2019
What an amazing service. They notified me of my lost item before I had even realized it was missing. Whom do I thank?
-Steve G.
A passenger of United Airlines - 5/18/2019
Thank you!!!!
-Chris
A passenger of American Airlines - 5/18/2019
Thank you so much for your assistance in getting my kindle back to me.
-Nicole A.
A passenger of United Airlines - 5/18/2019
Thank you for your prompt response to finding my iPhone and sending it back to me. I can’t wait to have it back. I am extremely grateful for your service!
-Arlyce A.
A passenger of United Airlines - 5/17/2019
Thank you very much, great outcome and easy process!
-Bill S.
A passenger of American Airlines - 5/17/2019
Thank you so much for getting my husband’s dental partial back to him. I was very impressed with the process... it was very efficient.
-Mary S.
A guest of SeaWorld/Aquatica Orlando - 5/17/2019
Thank you so much. I'm thrilled to be getting it back. After all this time I had kind of written it off. Thanks again for your awesome customer service.
-Alice W.
A passenger of American Airlines - 5/17/2019
WONDERFUL service!!!! Quick efficient, polite and even joyful due to the circumstances. So glad to have my property back in my hands safe and sound. Thank you United Airlines for employing such good and honest people — I was sickened when I realized I left my iPad on one of your planes. I thought I would truly never see it again — thank you again and a shout out to the night lady who called me to say she has it — it was WONDERFUL to speak with you. Keep up the great work you made my WEEK!!!
-Diane L.
A passenger of United Airlines - 5/17/2019
The people at CLT are amazing. The honesty and integrity is just for starters. In my attempts to locate or even determine if the wallet had been found I left a voice message for three different individuals. Each one called back in less than 30 minutes. In this day and age that is unheard of. Thank you Thank you Thank you
-John K.
A passenger of Charlotte Douglas International Airport - 5/16/2019
Jeanette is great!
-Gordon L.
A passenger of United Airlines - 5/16/2019
I was very pleased with how quickly La Quinta security checked for the items I left in our room at checkout
-Kathi M.
A guest of Waldorf Astoria La Quinta Resort - 5/16/2019
very quick and good
-Huarui J.
A guest of Super 8 by Wyndham Flagstaff - 5/15/2019
My 10 yr old lost her phone in Busch Gardens on 4/27/19. We foled the report same day. We thought for sure it was gone. Then i was emailed it was found. My 10yr old almost cried when i told her. The phone isnt worth any money but it was worth a lot to her. Thank you very much to the visitor or employee who was kind enough to turn it in!
-Dee and Ashtyn R.
A guest of Busch Gardens Williamsburg - 5/15/2019
My whole experience with the app and whoever was dealing with my lost laptop at American Airlines was amazing. Really impressed that I and my laptop found each other so quickly.
-Laurie
A passenger of American Airlines - 5/15/2019
Thank you for your great service. It makes such a difference!
-Susan R.
A guest of The Belamar Hotel - 5/15/2019
It took a long time to find it but the follow up and return (when found) process was very efficient and smooth.
-Tammy M.
A passenger of United Airlines - 5/15/2019
I would like to thank the airlines for taking their time to assist and help us. I greatly appreciate it. Thank you very much.
-Jane D.
A passenger of United Airlines - 5/15/2019
Super easy and quick to use! Processed within hours.
-Sheila B.
A guest of Hilton Vancouver - 5/15/2019
thank you, I never thought I would ever get the Ipad back.
-mark
A passenger of American Airlines - 5/15/2019
Thanks for your service on getting my iPad from the plane and back to me!
-Bill P.
A passenger of American Airlines - 5/14/2019
Your promptness is quite impressive. I didn't even know I left my item on the Dallas plane; I thought it was on the Wichita plane. That is the information I gave you. Thank you so very, very much for your fantastic customer service. Your counter service is also excellent!
-Cynthia R. (Cindy) G.
A passenger of American Airlines - 5/14/2019
I am so grateful for the wonderful staff that found my left items, contacted me by phone, text and email so quickly. I am amazed that the items are already in the mail!! We always stay at the Paramount when we visit our son in Portland and this experience has reinforced why this is such a wonderful hotel. Many, many thanks!!!
-Eileen O.
A guest of Portland Paramount Hotel - 5/14/2019
I am very grateful to your response. I am very happy with the service I have received. Thank you for all your help.
-MARTA B.
A guest of Hilton Orlando Convention Ctr - 5/14/2019
Great job and many thanks. Staff was Professional, understanding and most important effective.
-John F.
A passenger of United Airlines - 5/14/2019
Thank you for finding my necklace
-kristy K.
A guest of Eldorado Hotel Casino - 5/14/2019
Thank you for providing such a great service, I'm grateful for your help in getting my tablet back. Keep up the great work!
-DANIELLE D.
A passenger of Princess Cruise Lines Ltd - 5/14/2019
Hi, Thank you for returning my phone - Air Canada did an outstanding service during this return process.
-Maike Luiken M.
A passenger of Air Canada - 5/14/2019
I am happy that my property has been found and is being shipped home
-Judith C.
A passenger of Air Canada - 5/14/2019
What an excellent service! I was so surprised when I received the call you had found my iPad.
-Nina W.
A passenger of United Airlines - 5/14/2019
Thank you very much for tracking and locating my Passport. Where exactly was it found?Thanks again.Regards.
-Asberry G.
A passenger of American Airlines - 5/14/2019
lost and found was very helpful and extremely polite when i called looking for my Iphone. Got it all taken care of and had a solution in about 5 mins. Thanks again
-Kevin Van L.
A passenger of Hallmark Aviation - DFW Lost and Found - 5/13/2019
Thank you so much for finding my iPad and returning it. Your staff was a pleasure to deal with!! Appreciate it!
-Robert S.
A passenger of United Airlines - 5/13/2019
Thanks u guys for the great help,u r my heroes, God bless you
-Rafael C.
A passenger of American Airlines - 5/13/2019
superb service. My item was quickly found, I was given good options to pick up or have sent to me. You saved me hundreds of dollars on having to replace this - THANK YOU!!!
-Scott D.
A passenger of United Airlines - 5/13/2019
Excellent response from American Airlines. They helped me even though it wasn’t their fault at all that I lost my iPad. Thank you
-Eileen P.
A passenger of American Airlines - 5/13/2019
The nicest people I have ever worked with when it came to a situation like this !! With how big American airline is, they really made my situation a priority and I couldn’t be anymore thankful!!
-Sandra M.
A passenger of American Airlines - 5/13/2019
please to hunderstand you'l delivery my luggage as soon as possible. I need it.
-Andree C.
A passenger of Celebrity Cruises - 5/13/2019
I am so pleased with the way that AmTrak handled my claim for my missing iPad. Very pleasant experience
-Susan M.
A passenger of Amtrak - 5/13/2019
THANK YOU, THANK YOU, THANK YOU!!!I got my cell phone today. Lost on United flight Apr 25th, returned to Portugal today May 13th. Sooo grateful! ...and it works!Michael Bornhorst
-Michael B.
A passenger of United Airlines - 5/13/2019
Thank You Oh so very much for having found these items and shiping them !Thanks you once more. Having left behind my item is stressful but knowing how well the team worked in retriving them. This will be told to friends and family in order to have them stay at Venetian with such a competent staff. Thank You!
-Silvia R.
A guest of Lost and Found Venetian Palazzo Resort and Sands Expo - 5/12/2019
Very helpful and professional staff Thank you!
-Fred H.
A guest of Treasure Island - 5/12/2019
Was very happy that I got my phone back... so thankful...
-Jonnie L M.
A passenger of American Airlines - 5/12/2019
Quick, easy process.....DFW TSA Lost and Found were very thorough and courteous.
-Lydia A.
A passenger of Hallmark Aviation - DFW Lost and Found - 5/12/2019
Thank yo7 so much,
-Joanne B.
A passenger of American Airlines - 5/12/2019
ThanksItem arrived safe and sound
-Kathryn S.
A passenger of United Airlines - 5/11/2019
Great service and friendly, helpful staff.
-Esther N.
A passenger of United Airlines - 5/11/2019
I am so blessed to have gone through my experience with Honolulu airport. I don’t know who found my wallet
-Quennie Joy L.
A passenger of United Airlines - 5/10/2019
Appreciate your help and service. Especially want to Thank Mariam.mc
-Michael C.
A guest of Paris Las Vegas - 5/10/2019
I can’t thank you enough for sending my cell phone. I thought when I left it on the ship I was going to have to purchase a new one. It was amazing how fast I received it.Thanks again
-Dominic A.
A passenger of MSC Cruises USA - 5/10/2019
I was very pleased with my overall experience and was able to get my 9 year old son’s camera returned to us. Thank you for all of the help.
-Jennifer M.
A passenger of United Airlines - 5/10/2019
I stupidly left my laptop when I de-planed, and you all got it back to me quickly, efficiently, professionally, and ... cheerfully. Well done, much appreciated, thank you.
-Donald B.
A passenger of United Airlines - 5/10/2019
I want to thank you for taking the time to find my camera,knowing there are still great people in the world makes my heart full. Now the memories my husband and I shared are not lost. Thank you so much again from the bottom of my heart! Tracie Troutman
-Tracie T.
A passenger of American Airlines - 5/10/2019
I sincerely thank you for recovering my brand new phone for me and having such an efficient system to return it to me!
-Tara W.
A passenger of American Airlines - 5/10/2019
Beyond grateful!! A passport is not an easy item to loose or replace. I was also worried it could have got in the wrong hands. Thank you so much!!!! Really appreciated !!
-Nebiat N.
A passenger of American Airlines - 5/10/2019
I had hope, but was just about to give up when American Airlines reported they found my lost iPad! Amazing! I appreciate the diligence of the Lost and Found team - and look forward to flying with American again!
-Cheryl B.
A passenger of American Airlines - 5/9/2019
Hi. I lost my passport at alligiant airlines counter in las vegas. I was really worried about it. But there is a guy named everett who helped me a lot in shipping my passports to my address. A lot thanks for putting efforts to deliver my passport safely. Thanks
-Anmol S.
A passenger of Allegiant Travel - 5/9/2019
I am so appreciative for all you done for me.and try to find me.thank you so much. I have to tell everyone about united what you did for me. thank you again.
-taesook B.
A passenger of United Airlines - 5/9/2019
excellent, much faster than I thought!!
-Qi W.
A passenger of United Airlines - 5/9/2019
Happy it's on the way back thank you for this service.
-Lisa C.
A passenger of United Airlines - 5/9/2019
Thank you, thank you.
-Kathryn S.
A passenger of United Airlines - 5/8/2019
We have received our items left at South point. Thank you
-Tim E.
A guest of South Point Casino - 5/8/2019
Thank you very much for the fast and affective service bring my lost items to meI will definitely will try fly United all ways
-Ran A.
A passenger of United Airlines - 5/8/2019
They found my iPad the next day and fedexing to me. Not much else to say, I am very pleased.
-Pankaj K.
A passenger of American Airlines - 5/7/2019
Alan, Thanks so much for the help. Kudos to the housekeeper. We had a superb time and will be back. We will also recommend The Essex to all. Dan J S.
-Daniel J S.
A guest of The Essex Vermont's Culinary Resort & Spa - 5/7/2019
Dear Sirs/Madams,I am really grateful to your team and your airline to find my phone, I really appreciate and am shocked that is was found, and appreciate all the staffs involved which helped in the search, and am very very thankful to all your team for finding my phone and sending it to me. You have one excellent team work with your Lost and Found services.Thank you very much!with warm regards,Lalit P.
-Lalit P.
A passenger of United Airlines - 5/7/2019
I left my tablet on the plane , Thanks for effort to get it back to me. I wasn't expecting to get it back.again.
-Vera M.
A passenger of American Airlines - 5/7/2019
I was really impressed with the positive and helpful service that I received from New York New York's customer service in the Lost and Found department. I spoke to Amanda on 5-7-19. She was extremely patient and pleasant!
-Daniel P.
A guest of New York New York - 5/7/2019
I want to thank you for finding my sons back pack and laptop. We are very grateful to have it back. Shipping was fast.
-Susan S.
A passenger of Carnival Cruise Line - 5/7/2019
Thanks
-Richard R.
A passenger of Air Canada - 5/7/2019
Thank you and United Airlines for finding my ring!! You all have been amazing.
-Kevnye T.
A passenger of United Airlines - 5/7/2019
WonderfulThanks!
-Don G.
A passenger of Air Canada - 5/7/2019
Looking forward to seeing our beloved iPad. Thanks for facilitating. Just got our fedex tracking number
-Leslie W.
A passenger of United Airlines - 5/6/2019
So far so good! Thank you for your assistance
-Tris B.
A passenger of Cincinnati/NKY Int'l Airport (CVG) KCAB - 5/6/2019
Package has been received - thank you for your prompt attention!
-Susan B.
A guest of Bellagio - 5/6/2019
Thank you.
-Tera G.
A guest of Clarion Resort Fontainbleau Hotel - 5/6/2019
dealling with tyra in san francisco was great. and also went out of her way to get me my bag
-Brandon C.
A passenger of United Airlines - 5/6/2019
customer service taking care of this was spot on. and very helpful. i wish i remembered her name because she was awesome. Made this process very easy, and went out of her way to find me as well
-Brandon C.
A passenger of United Airlines - 5/6/2019
Outstanding Service
-John F.
A passenger of United Airlines - 5/6/2019
Loved the personal phone call from your rep in Vancouver. You have turned my error an enjoyable resolution. My sincere thanks to the rep in Prince George and Vancouver.
-Randall H.
A passenger of Air Canada - 5/5/2019
Appreciate efficiency of system
-John A.
A passenger of United Airlines - 5/4/2019
Thank you thank you thank you! It was 7 weeks of hoping and waiting and one message that my case was closed, but I DID get my ipad pro back. I was happy to pay the FedEx fee and got in only 2 days. I realize that the only way I got it back was to have the serial number and to put more unique identifiers on it. I am so happy to have it back now and that this system worked!
-TANYA A.
A passenger of American Airlines - 5/4/2019
Great service I gave them up for lost thanks
-Joe C.
A passenger of American Airlines - 5/4/2019
I had not even contacted anyone about the phone I had left at gate b17 ohare and I received an email about it. I wish to thank you and the unknown passenger that acted to return my phone.
-Mark T.
A passenger of United Airlines - 5/3/2019
The whole process was flawless. Absolutely efficient and customer- oriented. I would give 10/10 for the service. Thank you!
-June M.
A passenger of American Airlines - 5/3/2019
I cannot thank you enough for tracking down our poster and following up to be sure that it shipped out before you left today. Absolutely remarkable customer service and greatly appreciated!
-Francesca C.
A passenger of United Airlines - 5/3/2019
Thank you so much for finding and shipping my iPad! I really appreciate the effort and kindness of your staff in seeing that it was promptly returned. Great customer service!
-Carol L.
A passenger of Hallmark Aviation - DFW Lost and Found - 5/3/2019
The lost and found form was easy to use and complete. Once my item was found, the process to have it returned was fast and easy. Thank you so much, Toni T.
-ToniTroutner
A passenger of American Airlines - 5/2/2019
I truly appreciate your assistance with locating my drivers license and sending it fedex to me so quickly. I have received it. God bless.
-Dawn G.
A passenger of United Airlines - 5/2/2019
Great service, very helpful.
-Ren W.
A passenger of United Airlines - 5/2/2019
Thank you so much for helping me to locate and return my work iPad. You have helped to save me several hours trying to reconstruct the information contained on that device! You guys are AWESOME!
-Jeff
A passenger of American Airlines - 5/2/2019
Excellent service. Thank you.
-Tom
A passenger of American Airlines - 5/2/2019
Thank you very much, we just returned to Canada but have it being delivered to a relative in the United States. Was very impressed with your airlines and will look at your flights our next visit. Again, a very special thank you to your team.
-susan P.
A passenger of American Airlines - 5/2/2019
My daughter left her favorite leather jacket on a cruise in December. I filed the report in Jan but it was closed after 2 months. Then one fine day in April received a message that your item has been found!!! Thank you so much for a diligent effort, really appreciate it
-Fatma E.
A passenger of Princess Cruise Lines Ltd - 5/2/2019
The system works! Thx for your fine work in recovering I-pad.
-peter a C.
A passenger of United Airlines - 5/2/2019
Thank you all for your help in finding and returning my lost headphones. I know people lose far more valuable things than this but it still means a lot to me. Thank you to the honesty of the crew on flight 775 Oakland to Phoenix on 4/28/2019 and special thanks to Leona in Lost and Found for the extra effort and detective work in turning the headphones on to determine that they were really mine! Credit to everyone and this is why I love flying American Airlines !!!!
-John C.
A passenger of American Airlines - 5/1/2019
Thank you so much for your relentless effort. Now that’s customer service!!
-Gaetano P.
A passenger of American Airlines - 5/1/2019
Thank you for having honest employees and being Very courteous and making it so easy to get my earrings back.Mahalo
-Janette P.
A guest of Golden Nugget Las Vegas - 5/1/2019
I'm so impressed with this service and the fact I was able to submit a claim and have my item shipped in less than 24 hours. This is an amazing, innovative use of technology. Thank you for your great interface and easy process and reasonable shipping!
-Carrie Lynne C.
A guest of Great Wolf Lodge Georgia - 5/1/2019
AMERICAN AIRLINES ROCKS, especially, but not only, CHARGER BACK LOST
-Michael Lehmann B.
A passenger of American Airlines - 5/1/2019
thank you so much. unexpected bit of good news
-truman.hobbs
A passenger of American Airlines - 5/1/2019
Excellent service. My item was found in less than 30 minutes from the time I filed the claim
-Sivamani S.
A passenger of American Airlines - 5/1/2019
Thank you so much for your help in finding my iPad. I really appreciate you taking to time and the effort it takes to track down a single item for a passenger. Thank you again!
-Sarah H.
A passenger of American Airlines - 5/1/2019
Really helpful staff, thank you so much. Also, this keeping track system seems to work really well.
-catherine H.
A guest of JAY PEAK RESORT INC - 4/30/2019
Thank you for your rapid response and for getting my laptop back to me so quickly! Much appreciated.
-Duane S.
A passenger of American Airlines - 4/30/2019
Miracles do happen!! You found and returned my phone lost at DFW somewhere between gates and trains for connecting American flights. Amazing. No one thought it was possible but 30 days after loss, you found it and notified me and mailed to me overnight delivery. I sing your praises. Thank you.
-Nancy P.
A passenger of American Airlines - 4/30/2019
I’d like to give a kudos to Chris in your Lost and Found. I was having problems with your charger back service and he remedied my problem ASAP. He was very friendly as well as professional! It’s having someone like Chris who makes me want to be sure to come back to your resort for another week! Please let him know how valuable an employee he is! Jo Hagle
-Jo H.
A guest of Red Rock Casino Resort Spa - 4/30/2019
Connie, in security, was super helpful and very nice. She's a good representative of your fine hotel. And thank the staff in Frank and Albert's for picking up my hat!
-Jay R.
A guest of Waldorf Astoria Arizona Biltmore Resort - 4/30/2019
Thank you!
-Lynda G.
A passenger of United Airlines - 4/30/2019
very effecient and great communication.Thanks
-Robert M.
A passenger of Amtrak - 4/30/2019
Thank you for locating the dress!
-Lynn P.
A guest of Seattle Waterfront Marriott - 4/29/2019
Outstanding!! I had no expectation of ever seeing my item again. Thank you very much!
-Duane O.
A passenger of American Airlines - 4/29/2019
This is an amazing process!
-Jacqueline W.
A guest of Vacation Village at Weston - 4/29/2019
Great job. Their ARE good people left in the world.
-craig
A passenger of American Airlines - 4/29/2019
Thank you so much. I really didn't think it would be possible to locate my Kindle. I appreciate your service and how easy the process has been. Nice work!Thank you againMaureen Warren
-Maureen W.
A passenger of United Airlines - 4/29/2019
Exceptional service! I got the item delivered in the mail today!! Thank you very much for your help! Jon S.
-Jon S.
A guest of Hilton Grand Vacations Club at The Flamingo - 4/29/2019
Thank yoy very much for sent my documents back to me.. words can’t express how to thank you. My life is on that documents. Thank you very much.. i hope you continue this good doing..
-Arwin Jay D. G.
A passenger of United Airlines - 4/29/2019
Excellent Service!!!
-Michele W.
A guest of Buena Vista Palace - 4/28/2019
Joan, was so great to help me! I really, really thank her for being so clever and persistent. Great job
-Tim F.
A passenger of American Airlines - 4/28/2019
I am so happy for your help to find my Watch . I thought I have lost it . I appreciate your effort ! Thanks a lot !
-Silvia M.
A passenger of American Airlines - 4/28/2019
I received my items and can not thank you enough for sending them
-Davette T.
A guest of Hilton Grand Vacations Tuscany - 4/28/2019
Spectacular Service! Lost my laptop and thought it was gone forever, filled out a claim form and received a phone call saying it was found the very next morning! It was shipped to me with a tracking number 2 hours later! Can’t thank United Airlines enough for taking such good care of there customers luggage!
-Tom P.
A passenger of United Airlines - 4/27/2019
Y'all did a great job keeping me in the loop and also finding my Kindle. Thank you.
-Brad F.
A passenger of United Airlines - 4/27/2019
Thank you not only for your prompt attention in finding my IPad but also for the professional kindness in doing so.
-Maria I.
A passenger of United Airlines - 4/27/2019
Thank you vert vert Michelin for your service
-FREDERIC V.
A passenger of United Airlines - 4/27/2019
I would like to thank you and your staff for the excellent job that you done in returning my electric shaver back to me. I had left it behind when I checked out of your hotel. Thanks again; and I will be telling my friends and associates about your excellent service
-Thomas B.
A guest of Green Valley Ranch Resort and Casino - 4/26/2019
American Airline = AmAzingI am so grateful for your quick and efficiency in reaching out to me regarding my lost item! I know it takes a team; from the staff member who found it, to tracking seating on the manifest despite that I was not feeling well on the flight and one of the flight crews made arrangements for me to relocate to a better seat. As well as the team that entered my info and reached out to my husband once the item was found.THANK YOU again to the entire TEAM,D Roman
-DIANNE R.
A passenger of American Airlines - 4/26/2019
The woman in charge at lLost and Found at Hard Rock Casino was helpful, very polite and quick to resolve the problem. We are in a close community of snowbirds and I will report this to our newsletter as a most positive report on the casino. My wife was very upset about losing her phone and it took time to negotiate the recorded messages but once Ireached the righ person the problem was resolved quickly and perfectly.
-Nils M.
A guest of Seminole Hard Rock Tampa - 4/26/2019
Great job! Thank you so much!
-Kathy M.
A passenger of American Airlines - 4/26/2019
THANK YOU VERY MUCH! DANECIA IN NEW YORK LA GUARDIA AMERICAN AIRLINES WAS VERY HELPFUL. THANK HER FOR MEJAY
-JAY H.
A passenger of American Airlines - 4/26/2019
I received my phone and am so thankful the process to have it returned was so easy! Thank you!! Arline Vitale
-Arline V.
A guest of Sacramento Marriott Rancho Cordova - 4/26/2019
Thanks so much. It arrived in our mailbox two days ago, April 24! Not just finding it, but continual communication meant a lot...Sheri
-Sheri W.
A passenger of United Airlines - 4/26/2019
Thank you. It is good to know that some companies take good care of their customers.
-Sharron J.
A passenger of Air Canada - 4/25/2019
Thank you. System worked well.
-Bob K.
A passenger of Amtrak - 4/25/2019
excellent service
-Ted R.
A guest of Courtyard Manhattan Midtown East - 4/25/2019
Hi To Staff Of DFW airport and most in Lost and Found Section,I am so Happy That you Kept the watch that i left in Security Section Terminal C,and Thank you also for shipping it to my mother’s address in North Carolina .More Power and God Bless From Tokyo Japan:)
-Catherine L.
A passenger of Hallmark Aviation - DFW Lost and Found - 4/25/2019
I thought it was a long shot that I’d ever see my Nook again. Thanks so much. It just warmed my heart that the people of American care enough to get personal items back! You are super. We will fly with you again!!!
-Nancy P.
A passenger of American Airlines - 4/25/2019
I left a package in the luggage cart, I called to the hotel in PA to confirm that they found my package and did it, I sent the form for lost packages as the person in the phone told me to do it, and 30 minutes later I had a tracking number for my lost package been sent to my house. That is what I call excellent customer service.
-Jorge A.
A guest of Great Wolf Lodge Pocono Mountains PA - 4/24/2019
Thanks for returning my glasses. Efficient and effortlessly.
-Jack T.
A passenger of Hallmark Aviation - DFW Lost and Found - 4/24/2019
Your attention and promptness to my problem were handled in a very professional and effective way. Thank you .
-Ana C.
A passenger of American Airlines - 4/24/2019
Great job! Thank you!
-Mark F.
A passenger of American Airlines - 4/24/2019
I want to thank you so much for taking the time to locate my item I am extremely satisfied with all your help and I hope to be staying with you guys soon again
-Elena A.
A guest of Mandalay Bay Delano Lost and Found Dept - 4/24/2019
I so appreciate this service and how efficient you are in returning lost items. Thank you!
-melinda B.
A passenger of Amtrak - 4/24/2019
I am sure lost items are a daily occurrence for your team. I appreciate the very solid process you’ve developed and ensured your guests feel taken care of! Great customer service and I appreciate how swiftly you helped me out! Kudos to the team.
-Kristi M.
A guest of PARK MGM Las Vegas - 4/24/2019
Super fast service, thank you! I didn't know what the tracking number referred to as it wasn't a Fedex number but, in the end, I didn't need to know because it arrived so quickly. Thanks United! Much appreciated.
-BRENDA L.
A passenger of United Airlines - 4/23/2019
My sweater arrived today, along with the tee shirts that I hadn't as yet missed. They are for milder wreather than we have been having here in Michigan, so I hadn't realized that I left them, as well as the sweater. Thank you very much for finding them and sending all to me. This is a very fine bit of hospitality from your hotel. Sincerely, Martha B.
-Martha B.
A guest of Holiday Inn Club Vacations Hill Country Resort - 4/23/2019
THANK YOU SO MUCH FOR FINDING MY LOST ITEM. VERY GRATEFUL
-STEPHEN W B.
A guest of Planet Hollywood Las Vegas - 4/23/2019
Fantastic and prompt.
-Gen
A guest of Marriott Hotel Coral Springs - 4/23/2019
I really appreciate it that you take the time to return lost property. It’s nice to know someone out there turned it in too!
-Ginger S.
A passenger of American Airlines - 4/23/2019
I’m very very Thankful and appreciate you all United airline members for your honesty and excellent services to your all customers God Bless you abundantly.I give full rate from my whole heart,you are always in my heart and in my Prayers.Once again Thankyou.
-Jit
A passenger of Charlotte Douglas International Airport - 4/23/2019
Responded so quickly. Thank you so much
-Sushanthi N.
A passenger of Akal KCI Security - 4/23/2019
I can't thank you enough for keeping me updated on my lost watch. I thought it was gone forever! I felt very confident that it would be returned to me as soon as I saw the text messages and updates. Thank you, thank you, thank you!!!!
-Dana
A passenger of Royal Caribbean International - 4/23/2019
I absolutely love this software. I felt very confident receiving messages as the journey to find both of my items seemed impossible to recover! Thank you very much!!!!
-Dana
A passenger of Royal Caribbean International - 4/23/2019
Thanks for sending my shoes back to me !!
-Greg J.
A guest of Bellagio - 4/22/2019
Left my Nintendo Switch on a flight and managed to report it missing right before I got onto the next connecting flight. I received an update email the next morning reporting that it had been found, and I received the Switch in the mail two days later as expected. Thank you!
-Tyler C.
A passenger of American Airlines - 4/22/2019
Thanks for finding my tablet so quickly. Your response team is really good.
-Eric P.
A passenger of American Airlines - 4/22/2019
Lost camera received today (4-22). Thank you SO much for all your help.
-Sue E. H.
A passenger of Princess Cruise Lines Ltd - 4/22/2019
Thanks for finding my ipad so quickly
-Patty
A passenger of United Airlines - 4/22/2019
Your service was outstanding good and quick.I can't Thank you enough for reuniting me with my property.
-Rutie S.
A passenger of United Airlines - 4/22/2019
Thank u for your efforts I already paid for the shipmemt with my visa cardThank uBest regards
-Sevket A.
A guest of Bellagio - 4/22/2019
Wow, It took one hour from the time I contacted about shipping lost item and getting my shipping conformation email. Bravo!!!
-Donna G.
A guest of Fairfield Inn and Suites Austin Northwest - 4/22/2019
My "lost" items arrived in the US Mail today. I really appreciate such prompt service in returning my items.
-Linda S.
A guest of The Historic Powhatan Resort - 4/22/2019
Awesome job on getting me back my wallet and cash so quickly!! thank you very much!
-Tim B.
A passenger of American Airlines - 4/22/2019
Thanks for your assistance in finding our camcorder that I left on ship. It has a lot of pictures that are more valuable, then the camera, to us.
-ALBERT W.
A passenger of Celebrity Cruises - 4/22/2019
Thank you so much for sending the items we left in our hotel room! We so appreciate it! They even arrived very quickly.
-William H.
A guest of DoubleTree Boston Downtown - 4/22/2019
Thank you very much for finiding my sons’ passport.
-Maria carlota C.
A passenger of Air Canada - 4/22/2019
Thanks for getting this back to me. I almost applied for another passport, but appreciate my original being found.
-Barry S.
A passenger of United Airlines - 4/21/2019
Arrived at our hotel today and my package with the items I left in our room Weds. was waiting for me. Your lost and found person (I believe her name was Kristen) did a great job and verified all the information provided to get my articles to our destination. Thanks for a great job!!
-Myron B.
A guest of Beau Rivage Resort and Casino - 4/20/2019
Thank you so much for locating our bag!!
-Jill L.
A passenger of Royal Caribbean International - 4/20/2019
Thank you so much!!!!
-Tony O.
A passenger of Amtrak - 4/20/2019
Appreciate update and recovery of items.
-Mary M.
A passenger of Celebrity Cruises - 4/19/2019
Joan showed extraordinary initiative and resourcefulness in figuring out whom the item belonged to and tracking me down. I'm very grateful.
-Jeffrey F.
A passenger of American Airlines - 4/19/2019
I am enormously grateful to United for sending back my laptop. Thank you! -Francois
-Francois W.
A passenger of United Airlines - 4/19/2019
This was a great experience. Not only did you find my iPad but your prompt and courteous service is much appreciated!
-Charles M.
A passenger of American Airlines - 4/19/2019
Thanks for finding our sleeping bag
-Julia D.
A passenger of Amtrak - 4/19/2019
Thank you for excellent service!
-Valeria T.
A passenger of Air Canada - 4/19/2019
Wallet was received and would like to thank United Airlines and Mrs Margaret A. Sullivan for her assistance in retrieving, assuring shipment.Please pass on our thanks to whom it may concern. Great customer service beyond passenger care.Thank you very muchMaureen Curphey North Hatley QC Canada
-Maureen C.
A passenger of United Airlines - 4/19/2019
Thank you for ur prompt and efficient service, everyone involved performed at high level on integrity and professionalism
-Edward P.
A guest of WDW Swan and Dolphin Resort - 4/18/2019
I really found this to be a very effective and simple app to use.Thank You! It was Just a Lunch Bag! But it was my Lunch Bag! Overwhelmed!!
-Nicholett O.
A guest of Hilton Chicago Downtown - 4/18/2019
Thanks so much for finding and returning my iPad much appreciated
-Lotill G.
A passenger of Air Canada - 4/18/2019
Thank you so much for returning my jacket! How wonderful! Is it possible to find out where it was found? Just curious about where I left it!
-Jane H.
A passenger of American Airlines - 4/18/2019
So far, so good – excellent work. Thank you.
-Glenn T.
A passenger of American Airlines - 4/18/2019
Fantastic service, could not be more happier. Very quick in getting back in touch with me. Very happy with the service.
-James C.
A guest of New York New York - 4/18/2019
You have great and honest people working for you! Thanks !
-Jean B.
A passenger of American Airlines - 4/18/2019
Outstanding service!
-Sandra C.
A passenger of United Airlines - 4/18/2019
Package was recieved. Thank you . The Housekeeping staf at Embasy Suites , Parsipanny NJ should be commended for their work!
-Victoria H.
A guest of Embassy Suites Parsippany - 4/18/2019
Katherine, who manages the lost and found in Newark airport is amazing! I'm so grateful for her monitoring of lost mobile phones and seeing a meeting prompt come up on my phone, connecting my iphone to my lost
-Peggy W.
A passenger of United Airlines - 4/18/2019
My bag arrived at my home intact. I am very pleased with the service and promptness. Thank you.
-Jackie G.
A guest of Caesars Palace - 4/18/2019
Thank you so much for finding this so fast. Much appreciated.
-Robert and P.
A passenger of Air Canada - 4/17/2019
Thank you so much! I was convinced I would never see my IPad again!
-Lori G.
A passenger of United Airlines - 4/17/2019
Thank you for the process of filing the claim for my iPad, and having it returned to me.
-Frederick W.
A guest of Embassy Suites Franklin - 4/17/2019
I cannot believe i am getting my lost wallet returned ! the process involved and the 4 departments/employees and still nothing missing, wonderful to know there are still honest people out there !! wish i could thank the person who initially turned it in....it was bad to be on vacation with no money and no credit card and thinking all was lost and then to have it returned was an Incredible surprise, thank you to all that helped !!
-jeanne C.
A passenger of American Airlines - 4/17/2019
Great response time DFW airport lost and found crew are spot on
-Alan C.
A passenger of Hallmark Aviation - DFW Lost and Found - 4/16/2019
Thank you so much for finding my bag and delivering the contents! Excellent service!
-Brad S.
A passenger of Amtrak - 4/16/2019
Staff at MCO was very friendly and helpful, LOB form easy to fill and great feedback during the process. The object left on board arrived at my house today. The entire process worked perfectly.
-Eduardo (Peter) Noronha (.
A passenger of United Airlines - 4/16/2019
I would like to thank those who helped me during this very stressful situation!
-Debbie N.
A guest of South Point Casino - 4/16/2019
Can’t tell you how grateful I am for the fantastic service and how helpful Diana was.
-Barbara O.
A passenger of Lee County Port Authority - 4/16/2019
Just a very big thank you for all the trouble you have gone to, to get my purse back to me. The purse is not worth very much it was just the inconvenience to myself to have to replace my bus pass and non monetary store cards. So thank you again. Diane
-Diane C.
A passenger of Celebrity Cruises - 4/16/2019
Thank you.
-John M.
A guest of New York New York - 4/16/2019
I recently took a trip to Yosemite and had accidentally left my sunglasses behind. So, I reported them missing to the lost and found with little hope they would return to me. Two weeks later I received a phone call that they had miraculously been found. And shortly after that, my sunglasses were shipped to me and arrived back in my hands. I just wanted to convey my gratitude to the honest employees who were able to make this happen. Thank you very much.
-Rhoel C.
A guest of Yosemite Hospitality | Aramark - 4/15/2019
I was thrilled with the service I received. Kudos to your housekeeping staff. Margaret
-margaret M.
A guest of Asilomar Conference Grounds - 4/15/2019
It took a couple of months to find my item, but the team were very attentive once they found it even calling me twice and helping me organize less expensive shipping which I really appreciated.
-Xavier T.
A passenger of Air Canada - 4/15/2019
I deeply appreciate the pursuit of my lost/left laundry bag and the coordination with Ariane, Director of Housekeeping, at Embassy Suites Downtown in Minneapolis. Beyond professional. Their contact and follow-up was at the highest possible level. Deeply appreciated! Thank you again. "116" Stan Morrison
-STAN M.
A guest of Embassy Suites Minneapolis Downtown - 4/15/2019
Thank you for your quick finding and return of my lost porperty. Many kudos to your staff and crew.You have put American at the top of my list for prefered Airlines..
-James P.
A passenger of American Airlines - 4/15/2019
excellent service. thanks so much
-Marc G.
A passenger of Air Canada - 4/15/2019
A Big THANK YOU, much appreciate your effort in returning the lost article.
-Ramesh K.
A passenger of United Airlines - 4/15/2019
Thank you to everyone who helped find and return my Kindle. I deeply appreciate your help.
-Daniel T.
A passenger of United Airlines - 4/15/2019
Thank you very much for locating my tabletI’m looking forward to receiving itThank you again
-Micheline
A passenger of United Airlines - 4/14/2019
Excelent and fast atention Congratulations!
-Sandra F.
A passenger of Hallmark Aviation - DFW Lost and Found - 4/14/2019
Great service
-Terry R.
A passenger of United Airlines - 4/14/2019
Dear AA, Thank you to your honest passengers and employees for turning my item in to lost and found. I never expected you would find them and have them back in my hands within 9 days. Very much appreciated!!
-Foster
A passenger of American Airlines - 4/13/2019
I want to appreciate you for recover my lost phone for me . God bless you
-Iyabode Aderibigbe O.
A passenger of United Airlines - 4/13/2019
Thank you very much we are very happy.
-Ilan W.
A guest of Mirage - 4/13/2019
I am really impressed by your efficiency! I have not received my lost ring yet because you answer me only 15 minutes after I got your application and put my information...but the ring is on it's way! Many many thanks. It was gift from my mother in law who died a few years ago and I was very upset when the Hotel told me they didn't find my ring. I am very happy and deeply grateful. You can rely on me to speak about your wonderful services to everyone around me (forget my poor English I'm French). Best
-Annie LOPIS THOMPSON A.
A guest of Hilton Los Angeles Airport - 4/12/2019
Great service
-Salvatore M.
A passenger of American Airlines - 4/12/2019
Thank you for all your help!
-Wendy B.
A passenger of Royal Caribbean International - 4/12/2019
Great communications.
-Eugenie B.
A passenger of Amtrak - 4/12/2019
Thanks so much for the speedy return of my Kindle. I will be more careful in the future!
-Pauline L.
A passenger of American Airlines - 4/12/2019
This is a miracle! I have so worried about losing data and private information, you ave recovered the most valuable asset of my life! Your staff are very helpful, they search for me in person at SFO, toyoko airport and assisted me maby time over the phone. Thank you 1000 times! The1k staff are also very helpful to connect me with list found. United is excellent!
-Elizabeth X.
A passenger of United Airlines - 4/11/2019
Thank you so much for your quick response.
-Cynthia M.
A passenger of American Airlines - 4/11/2019
Great service!
-Laura G.
A passenger of American Airlines - 4/11/2019
Thanks for reconnecting me with my beloved Kindle. Great customer service!
-Joan E.
A passenger of American Airlines - 4/11/2019
Thank you SO much. I really didn't think I'd get it back. Appreciate your diligence.
-rickey G.
A passenger of American Airlines - 4/11/2019
This was an awesome process. The initiation of a claim was simple, the responses were welcomed, and the end result was great!
-JME
A passenger of American Airlines - 4/11/2019
Thank you very much
-Michel S.
A passenger of Princess Cruise Lines Ltd - 4/11/2019
I forgot to say i have a belt with the jeans. Thank you very much for the excellent service you give me. We will return in your resort soon. Have a good day and thanks again.
-Eric B.
A guest of JAY PEAK RESORT INC - 4/11/2019
Thank you so much for finding my watch- it is not often when something is left behind that it is able to be recovered- the system was easy to use and the staff was very helpful.
-Heather F.
A guest of Holiday Inn Club Vacations at Orange Lake Resort - 4/11/2019
Seems like a nice service. Great idea.
-Keshav N.
A passenger of Hawaiian Airlines Account - 4/10/2019
You are the best! Didn’t have much hope in recovering my IPad: But you did it! Many thanks!
-Rocky S.
A passenger of American Airlines - 4/10/2019
Very impressed with the communication and attention to details. I am anxiously awaiting the package. THANK YOU to all involved !!
-LInda
A passenger of American Airlines - 4/10/2019
Worked like a charm! I already have my property back. Thank you.
-Joan W.
A passenger of United Airlines - 4/10/2019
So far everything has been great. I thank everyone for their help in returning my item.
-Dennis F.
A passenger of United Airlines - 4/10/2019
I received my hot brush today; thanks so much for your help. Kathleen
-Kathleen T.
A guest of Marriott Tucson University Park Hotel - 4/9/2019
Tank you very munch for your help. I received my key. Have i good day
-Judy
A guest of Excalibur Hotel and Casino - 4/9/2019
Hi, thank you so much Flamingo’s casino for found my stuff. Especially thanks lost and found Deparment. You’re have done a fantastic job. I really appreciated for found my lost item and returned right to my door.Thanks again.
-Tien N.
A guest of Flamingo Las Vegas - 4/9/2019
Thank you, I received my items.
-Kay L.
A passenger of United Airlines - 4/9/2019
I received most lost item back today. Thank you!
-Sheryl K.
A passenger of Air Canada - 4/9/2019
This was an amazing recovery process. I am thoroughly impressed. From the gentleman at the baggage claim in Chicago who shares with me how to file a claim to the quick turnaround on the claim. The caring, trust and integrity of your people is impressive.
-Valerie O.
A passenger of United Airlines - 4/9/2019
So Pleased my item was brought to you and that you responded so quickly, thank you so much.
-Ronald F.
A passenger of American Airlines - 4/9/2019
I can't tell you how much I appreciate your successful efforts to find and return my cell phone. You responded so quickly and efficiently - I can't believe that I will be reunited with my phone so soon. Thank you.Steve Oppen
-Steven O.
A passenger of American Airlines - 4/9/2019
I have received my iPad. Thank you so much for doing so well. I am happy!
-Dorothea H.
A passenger of United Airlines - 4/9/2019
I would like to thank all of the personnel of united airlines. They are very helpful, respectful and professional. Not only they made us very comfortable during flight also they were served us very well in lost and found department and customer service. Thank you ,Serap Gursoy
-Serap G.
A passenger of United Airlines - 4/8/2019
Very fast work on finding my phone thank you very much
-Tara L K.
A passenger of American Airlines - 4/8/2019
Well done American!! Thank you!
-Mary T.
A passenger of American Airlines - 4/8/2019
I received the package on time and the items were in good order. thank you very much.
-Brian E.
A passenger of United Airlines - 4/8/2019
Thank you is not enough for your assistance!!!
-Sheila L.
A passenger of United Airlines - 4/8/2019
Thank you so much for finding my iPad and coordinating shipment home. I thought I had lost it for good.
-Craig M.
A passenger of American Airlines - 4/7/2019
Thanks so much for your efforts in locating my Kindle. I have cruised many years and this is the 1st time I ever left anything. Very very grateful so appreciate your efforts.
-Audrey M.
A passenger of Carnival Cruise Line - 4/7/2019
Great service - thank you!!
-Faeza K.
A guest of Vail Mountain Ski Resort - 4/6/2019
Lost items received. Thanks a lot.
-Van Thông D.
A passenger of Air Canada - 4/6/2019
I want to say thank you to Cecilua from list and found, janes from security, and the front desk staff for helping me retrieve my iPad and returning it..I really really appreciate everyone’s efforts
-Yvette S.
A guest of Harrahs Resort Atlantic City - 4/5/2019
Air Canada staff was tremendous in helping me regain my lost item. In particular Robin in Halifax airport Lost and Found office was great.
-Andre
A passenger of Air Canada - 4/5/2019
Thank you for handling my concerns (lost items)very quickly .
-Lois E.
A guest of Hilton Atlanta - 4/5/2019
WOW!!! I am so impressed with your staff. I left behind in the hotel room, my tablet. Within hours Raquel from housekeeping discovered it, turned it over to Aida, who then contacted me, Natalie who followed up and shipped it to my office.A huge Thank You to Raquel, Aida, and Natalie. This Wonderful customer service is rare in this world. You have an extraordinary crew. I will make it a point to stay at Town
-Nikki K.
A guest of Town and Country Resort and Convention Center - 4/5/2019
Thank you, my jewelry arrived today and I would like to thank everyone who was involved in making sure I got it back. First thanks goes to Christanos on deck 10 who took care of us throughout our cruise. Thank you to all of you! Thomas and Janet
-Janet J.
A passenger of Carnival Cruise Line - 4/5/2019
Excellent work! Thank you.
-Son P.
A passenger of American Airlines - 4/5/2019
Very happy you found my MAC. Very quick service. Thanks
-Jeffrey G.
A passenger of American Airlines - 4/5/2019
Thank you for your service.
-Rohana
A passenger of United Airlines - 4/5/2019
Totally awesome. Thank you very much!
-Denise R.
A passenger of United Airlines - 4/4/2019
Received Thursday 4-4-19. Thanks!
-Jeffrey O.
A guest of The Lodge at Columbia Point - 4/4/2019
incredible service in returning my laptop. Honest and wonderful staff and excellent turnaround. Thank you
-marcus S.
A passenger of American Airlines - 4/4/2019
Excellent service!!!
-Neerja P.
A passenger of United Airlines - 4/4/2019
Good afternoon, After a very long and stressful time for our 12 year old his phone has reached him. We are so very thankful for all the effort that American Airlines and the lost and found did for us to locate and reunite our son with his phone. Thank you for the great work! It was always a pleasure speaking with you all and the friendliness you all had during the process. Thanks again.
-Jeff A.
A passenger of American Airlines - 4/4/2019
Carnival's ability to find my lost items and economically ship them back to me was wonderful! Thank you.
-Staci H.
A passenger of Carnival Cruise Line - 4/4/2019
Buenas tardesEstamos muy agradecidos por mantenernos al corriente y la rapidez en encontrar e iniciar los trámites para la devolución del móvil que dejamos olvidado en el barco. Ahora solo esperamos que llegue para poder disfrutar de las bonitas fotos que hicimos durante el crucero.Un saludo
-Jose Ruben Esbrí C.
A passenger of MSC Cruises USA - 4/4/2019
Yawn was absolutely amazing!! He helped me find my item, shipped it to me, and even gave me a direct phone number I could reach him at as I was stressed about getting back my lost item. Great service - I really appreciate it :)
-Meghna D.
A passenger of United Airlines - 4/4/2019
Simply fantastic service
-Peter T.
A passenger of United Airlines - 4/4/2019
Thank you for quickly finding and returning my lost Kindle and for the courteous service we received during our recent roundtrip travel from DTW to Tucson. My husband and I typically fly another airline and now will more readily consider American Airlines for future travel. Thank you.
-Margaret A B.
A passenger of American Airlines - 4/4/2019
Your team in the lost and found department is first rate, kind, courteous, easy to work with
-Yancey G.
A passenger of Hallmark Aviation - DFW Lost and Found - 4/4/2019
Thank you!!!!
-Phyllis
A passenger of Cincinnati/NKY Int'l Airport (CVG) KCAB - 4/3/2019
Excellent services. Keep Up the Great Work
-Jorge M.
A passenger of United Airlines - 4/3/2019
Great service, I am impressed
-Frank H.
A passenger of United Airlines - 4/3/2019
Awesome service. thanks!
-E C.
A passenger of American Airlines - 4/3/2019
Amazing.. received the package.. you all did an outstanding job from start of the claim to following up and mailing out my left behind items.. I cant thank you enough. I will be back for another stay thank you again
-william R.
A guest of MGM Grand - 4/3/2019
Thank you very much for all your assistance in locating my missing bag. I was really in a dither over losing it. Very efficient and quickly located and returned to me. there is really no way other than to say THANK YOU to all that participated in returning it to me. Kathleen Black
-KATHLEEN B.
A passenger of Celebrity Cruises - 4/3/2019
thank you so much. I cant thank you enough
-Matt S.
A passenger of United Airlines - 4/3/2019
WOW! Fast polite thorough service in returning my lost carry on item.Thanks to the whole team! Excellent job.
-webster N.
A passenger of United Airlines - 4/2/2019
Thank you so much for finding my lost item.Your prompt service is truly amazing! Also thank you for the travel bags included along with my purse and ALL its contents. Air Canada's lost and found department is superb.
-Sandra S.
A passenger of Air Canada - 4/2/2019
Tammy in baggage claims was unbelievable! She was so awesome with her communication, follow up and surety that I would get my iPad back! She was really great!!
-Gretchen O.
A passenger of Allegiant Travel - 4/2/2019
I am absolutely thrilled that you found my beats headphones. What a great ship filled with honest people. And charger back seems to be a great system to deliver lost items to their owners. I rate this system excellent all the way around
-Laurah C.
A passenger of Royal Caribbean International - 4/2/2019
THANK YOU!!!! Deeply grateful to you!
-Shannon H.
A passenger of United Airlines - 4/2/2019
You were very prompt. Good service. Thank you.
-Maryln D.
A passenger of United Airlines - 4/2/2019
Wow! I am so impressed that you found my item, and so quickly. That external hard drive has all my photos of all my travels for quite a few years. Losing it has taught me to always have ID on my items and to always check the space around me before exiting the plane. Thank you, thank you to the folks who found it and for returning it to me. It is priceless. Wonderful service from American Airlines.
-Barbara C.
A passenger of American Airlines - 4/2/2019
My lost wallet was returned today with everything in it...credit cards, money, and passport! I can't thank you enough! I never expected to have it returned, especially with all my cards and money. You all are amazing! Thank you, thank you!!!
-Melissa P.
A passenger of United Airlines - 4/2/2019
Great service!! Thank you so much! I filed my Lost Report and heard back from ChargerBack within the hour! Extremely satisfied! Thank you!
-Maria MI S.
A passenger of American Airlines - 4/2/2019
Thank you very much for shipping my lost items, we were looking for them for a long time. Your perceverance is appreciated
-Carlos J S.
A passenger of United Airlines - 4/1/2019
Thank you so much for finding my Ipad! Everyone was so helpful!!
-Robyn S.
A passenger of American Airlines - 4/1/2019
I just want yo say thankyou so very much.
-Tammy L L.
A passenger of American Airlines - 4/1/2019
Amazing. Found my iosat same day and sent FEDEx. Can’t thank you enough. Just got it back this morning
-Van Richard M.
A passenger of American Airlines - 4/1/2019
thank you very much. I received my tablet
-glenn A.
A guest of Cabins at Green Mountain - 3/31/2019
This is an amazing service. I am so impressed with American Airlines! Thank you so much for finding my lost Kindle and contacting me. I will tell all my friends!
-Colleen A.
A passenger of American Airlines - 3/31/2019
I am beyond impressed that American Airlines has been so amazingly helpful in locating my lost items! I can’t express my satisfaction enough!!
-Sara B.
A passenger of American Airlines - 3/31/2019
Thank You!
-John B.
A guest of Coconut Palms II - 3/31/2019
Greatly appreciated. The camera was complete to include my business card attached. Was initially worried I'd never see it again and United and Chargerbcak really came through. Thanks again.
-Edward C.
A passenger of United Airlines - 3/30/2019
Thank you all so much! You have been incredibly helpful. This system is also very easy to use, which I appreciate.
-Patrick K.
A guest of The Graduate Minneapolis Hotel - 3/29/2019
Just want to thank the team at Carowinds for recovering my keys. It saved me a lot of trouble as far as changing all my pad locks. The team at lost and found were friendly and helpful. The security team were also very nice and professional. Great folks on staff at Carowinds. Thanks again
-Daniel K.
A guest of Carowinds - 3/29/2019
I really appreciate the simplicity and efficiency of the Harrah's / ChargerBack Lost
-Anthony R.
A guest of Harrahs Cherokee Valley Resort - 3/29/2019
Thank you so very much. I love that bracelet and all it’s memories.
-Pamela K.
A guest of Hilton Grand Vacations at Seaworld - 3/29/2019
You guys ROCK. Thanks so much for recovering my lost bag, computer, travel receipts and MEDSTUDY workbook. We had 3 gates changes, loaded and unloaded a plane due to difficulty and then 2 gate changes. Somehow I dropped it although it was weakly strapped to my other suitcase. Thanks again.
-Terry Phillip B.
A passenger of American Airlines - 3/28/2019
thank you so much for returning my ring.
-Carol K.
A passenger of Carnival Cruise Line - 3/28/2019
THANK YOU, thank you, thank you.
-DOREEN K.
A passenger of United Airlines - 3/28/2019
Debbie we deeply appreciate all what you did to help me recover my iPhone, as mentioned the content is more important than the device. You’ve gone above and beyond expectations on this issue and that really represents the kind of wonderful person you’re and the customer service you deliver at your organization, please let me know if there is a place/site/ way to write a review; we want more people to know about this! Thanks again
-Alejandro M.
A passenger of American Airlines - 3/28/2019
You guys are unbelieveable!!!!!! Thank you. I have been on 65 cruises - you are the best.
-Linda C.
A passenger of Celebrity Cruises - 3/28/2019
I am SO grateful for this wonderful service. You returned my daughter's drivers license in a couple of days helping us avoid spending a day at DPS! Thank you so much!
-ellen
A passenger of American Airlines - 3/27/2019
Very good I have back my lost document in three days incluiiding Sunday
-lucio A.
A passenger of United Airlines - 3/27/2019
You guys have saved me so much hassle. I appriciate your time and effort to find my passport.
-Jonathan Peter R.
A passenger of American Airlines - 3/27/2019
Great work!!!! Thank you so much for reuniting me with my iPad.
-Roberto R.
A passenger of United Airlines - 3/27/2019
Thanks so much for finding my iPad! Really impressed by this service!
-Thomas H.
A passenger of American Airlines - 3/27/2019
Highly IMPRESSED with the list and found service of American Airlines...Thank You!!!
-Suzet G.
A passenger of American Airlines - 3/27/2019
Linda did an awesome job returning my lost item back to me!
-Susan G.
A passenger of United Airlines - 3/26/2019
I want to thank you guys for locating my iPad. The lost and found was very quick. I rate you guys a 100. Thanks a lot
-Tonia N.
A passenger of American Airlines - 3/26/2019
Thank you for finding my ipad and getting it back to me so quickly
-James L.
A passenger of American Airlines - 3/26/2019
Thanks for finding and returning my iPad Pro.
-Susan G.
A passenger of United Airlines - 3/26/2019
I am very impressed and appreciative of the efficiency of the recovery and the ease of use of your system. Thank you very much.
-RIchard B.
A passenger of United Airlines - 3/26/2019
You did a terrific job. I'd given up on getting it back
-Ted D.
A passenger of Amtrak - 3/26/2019
Cannot say how happy I am getting my kindle back after leaving it on the plane. Filing the claim on line was quick and easy. Even better they located the lost item quickly and it’s on its way back to me.
-Ann C.
A passenger of American Airlines - 3/26/2019
like usual united is trying to give good service thanks
-Daniel R.
A passenger of United Airlines - 3/26/2019
Your online process was quick and easy. I’m so grateful. I was embarrassed I left my laptop on the airplane and now it’s going to arrive to my door in 2 days. Thank you!
-Valerie S.
A passenger of American Airlines - 3/26/2019
Thank you for all your perfect support. Headfones arrived in perfect conditions. Great Job. Thank you.
-Horst M.
A passenger of United Airlines - 3/26/2019
Thank you. The experience and speed of the service was great. I was contact and given clear instructions which was very helpful.
-Ridge P.
A passenger of American Airlines - 3/26/2019
Thank you. Very efficient attention to finding my item. It is very stressful to be in this situation and United's response was very reflective of highly commendable customer service.
-Louise H.
A passenger of United Airlines - 3/25/2019
I really appreciate the ability to place an online lost item report and the ease with which I was able to request the item be mailed to me, Thank you for recovering and returning my ID.
-Cassondra Jeannette K.
A passenger of United Airlines - 3/25/2019
Thank You so much!!
-Lois V.
A passenger of United Airlines - 3/25/2019
I just received my item back and I greatly appreciate the help getting my item back. Thank you once again.
-Jason G.
A guest of South Point Casino - 3/25/2019
Awesome, quick and easy process. 5 stars!
-Geoff K.
A passenger of Cincinnati/NKY Int'l Airport (CVG) KCAB - 3/25/2019
The recovery service was thankfully efficient and friendly. I was reassured with your email notification and prompt response. You get 10 out of 10 from me.
-John N.
A passenger of United Airlines - 3/25/2019
I really do appreciate that American Airline can help me find my passport which is really important for me. The lost and found is really efficient , and I wanna say thank you.
-Zewen L.
A passenger of American Airlines - 3/24/2019
I received my glasses today. Thank you so much for your assistance and please thank your house keeping staff. This is another example why we enjoy staying at the Palazzo!
-Sandralee S.
A guest of Lost and Found Venetian Palazzo Resort and Sands Expo - 3/23/2019
I received my glasses today. Thank you so much for your assistance and please thank your house keeping staff. This is another example why we enjoy staying at the Palazzo!
-Sandralee S.
A guest of Lost and Found Venetian Palazzo Resort and Sands Expo - 3/23/2019
I have receiving the Email thank you for hepping
-Nancydaotran
A passenger of Hallmark Aviation - DFW Lost and Found - 3/22/2019
I appreciate all about your help. Your team are Niceeeeeeeeeeeeee. Thank you so much :)
-Kaenpet
A guest of Marriott Gaslamp Quarter - San Diego - 3/22/2019
I would like to thank Brian M for tracking us down and getting us our Ipad back. He went above and beyond and should be recognized for his great work!!!
-keith
A passenger of American Airlines - 3/22/2019
Finding a form for reporting the lost item on AA.com was not hard... the form was well-designed with all the pertinent questions ("What? Where? When? How do we reach you?) and best of all the search for my son's missing wallet was a success. I appreciate the timely notification, as well.Good job you guys. Thanks a million.
-Steve R.
A passenger of American Airlines - 3/22/2019
I atila in love with Canada. Thank you.
-Yolotzin Gomez Z.
A passenger of Air Canada - 3/22/2019
Thank you very much! We appreciate how you helped us receive Peter's wallet. Hope to be there soon.
-Joanne M.
A guest of Beau Rivage Resort and Casino - 3/21/2019
Thank you very much. My phone has been retrieved.
-Elise S.
A passenger of Air Canada - 3/21/2019
Great service Thanks
-Stephen F.
A guest of Pelican Grand Beach Resort - 3/21/2019
Thanks to staff for gathering my shirts which I forgot and having them shipped to me. I really appreciate their help!
-Jeff C.
A guest of Hard Rock Hotel - 3/21/2019
Thanks for finding my laptop!!!
-Eliot D C.
A passenger of United Airlines - 3/20/2019
Thank you! I received my personal items today. Great service!
-Mary Jo B.
A passenger of Royal Caribbean International - 3/20/2019
I received my camera today. Thank you so much.
-Shirley M.
A passenger of Royal Caribbean International - 3/20/2019
Item received; no damage. Many thanks for your help
-Whitney C.
A passenger of United Airlines - 3/20/2019
We received our lost car key today. Thank you all for your great work for us!
-John S.
A passenger of Princess Cruise Lines Ltd - 3/20/2019
Thanks for finding my jacket and for your quick reply to my query!
-Linda L.
A passenger of American Airlines - 3/20/2019
Terrific, terrific service. You found my Kindle, then let me know about it. Quickly replied to my email asking where the Kindle was. And now you've mailed it back to me. Great work.
-John L.
A passenger of Amtrak - 3/20/2019
Excellent service!!!!
-Jaima Pino C.
A passenger of United Airlines - 3/20/2019
Thanks for returning my bag with everything in it which I forgot in the roomExcellent services
-Surinder R.
A guest of Lost and Found Venetian Palazzo Resort and Sands Expo - 3/20/2019
Very easy to use and provide great status!
-Anh L.
A guest of Renaissance Glendale Hotel and Spa - 3/19/2019
Very stressful few days but the wallet was found quickly. The process is too difficult, I could not overnight the item on the web page and the information of where the item was found was not provided. I had no proper way to know if a pickup of the item was the correct choice as the location was not given to me and I had to call a few offices to find out where the item was. Baggage support never called me back either. But I was the one that lost the wallet and it was found. Just wish the webpage was more user friendly.
-Forrest P.
A passenger of American Airlines - 3/19/2019
Thanks for been so eficient we are glad an hope we can be there soom
-VÃctor R.
A guest of Westgate Resort and Casino Lost and Found Dept. - 3/19/2019
Merci pour vos services.Le système fonctionne bien.J’aurais aimé pouvoir parler à un humain. C’est sans doute générationnel.
-Daniel B.
A passenger of Air Canada - 3/19/2019
Thank you for your great service!
-doug S.
A passenger of American Airlines - 3/19/2019
Christine in the lost and found department is THE BEST!!!! Provided excellent customer service with regards to helping me get my boss's laptop back quickly. Wish there were more people like her!
-Jennifer C.
A passenger of Hallmark Aviation - DFW Lost and Found - 3/19/2019
Thanks you so very much for finding my lost luggage. You guys are GREAT!!!! That is why I cruise Celebrity.
-Lorraine H.
A passenger of Celebrity Cruises - 3/18/2019
Thank you for the successful return of my laptop that I left onboard my flight. I give special credit to AA contractor employee Ethan G. from the AA baggage office at ABQ. He demonstrated superior customer service in working with me to track subsequent flights and telephoning DFW gate agents to search for my lost item. This effort was above and beyond the expected service one receives from airlines, and will have a lasting effect on my choice of airlines in the future.
-Troy P.
A passenger of American Airlines - 3/18/2019
Thank you very much for the updates! Great service!
-Serena F.
A passenger of United Airlines - 3/18/2019
The Mirage couldn’t have been nicer. First they went up to the room and found the clothes I had left. Second, they delivered them to lost and found and third, that staff couldn’t have been nicer. Thanks very much. I’m staying there on my next visit.
-Rob H.
A guest of Mirage - 3/17/2019
Appreciate the very quick turn on finding my item and getting it back to me so soon. Really appreciate it, and a load off my back.
-Adam R L.
A passenger of United Airlines - 3/16/2019
Outstanding service by Robyn. She searched facebook, located my son who got me in contact. Her genuine concern and helpfulness was very much appreciated especially since I thought I would never see my Ipad again and since I was still in jet lag fog. Very impressed with the genuine service and really really appreciate it. Many thanks! Caring makes a big difference and I will try to play it forward. What a nice person!
-Stephen L.
A passenger of Hallmark Aviation - DFW Lost and Found - 3/16/2019
I received my iPad yesterday. I just want to express how grateful I am. This is a wonderful way to show the great quality of your airline and of the great pelele who Word there. Thank you very much. God bless you.
-Veronica A.
A passenger of United Airlines - 3/15/2019
Thank you so much for reuniting me with my Kindle. I wasn't sure where I lost it be it on a plane, hotel, rental car, etc. I had given up hope on it being found as it has been 6 weeks but to my astonishment you all found it after all. Thanks for the perseverance. You made my day and I greatly appreciate the awesome service!! Great job folks!
-Steve M.
A passenger of American Airlines - 3/15/2019
Thank you so very much for the swift delivery. The item was my mom's purse and you know how much valuable stuff is in a purse. (cell, credit cards, etc. The price was worth the knowledge that her priceless items were in your hands!!!! Thank you again!!!
-Roxanne O.
A passenger of Hallmark Aviation - DFW Lost and Found - 3/15/2019
The phone was answered very quickly and i was taken care of efficiently
-Bob
A passenger of Celebrity Cruises - 3/15/2019
Conner was outstanding! Thank You Grapevine, Texas!
-Elsie B.
A guest of Great Wolf Lodge Grapevine TX - 3/15/2019
Thank you very much! Very glad to learn that this system works so well and so fast. I am very impressed. Looking forward to receiving my package.
-Linda B.
A guest of Circus Circus Reno - 3/15/2019
Your prompt and helpful actions returning my kindle left on the ship was the most outstanding customer service that I could hope for.
-Linda K H.
A passenger of Royal Caribbean International - 3/15/2019
I am so impressed. I did not even realize it was missing till I got your email telling me you had found it. I have been a loyal traveler since 1985 and enjoyed the status of executive platinum for a couple of years but have never appreciated your service and excellence more than today on this issue. Thank you for the great service, you already had a customer for life and this just reconfirms my commitment to AA.Sincerely Brian S.
-Brian S.
A passenger of American Airlines - 3/15/2019
I have received the item that I lost on your flight from SJO to PHX. I am very impressed with the professional effort that AA put into getting my property back to me .I have worked in the Canadian air line industry all my life and have not seen this type of customer dedication. This story will be repeated at many coffee breaks and happy hours.thanks Edward W.
-Edward W.
A passenger of American Airlines - 3/14/2019
Amanda was more than helpful. She went out of her way to get my stuff I left in the room mailed to me. Thank you lost and found. And thank you Amanda
-Mary Jane M.
A guest of New York New York - 3/14/2019
I received this in 2 days after the payment thank you for all your speedy help in my return. I hopefully will get to take another cruise someday and it will definitely be with Carnival Cruise
-Debra W.
A passenger of Carnival Cruise Line - 3/14/2019
Thank you so much for recovering my lost items and returning them so quickly!
-Patty P.
A passenger of American Airlines - 3/14/2019
Thanks for returning my wallet..Was sure I just misplaced it when I returned home..
-Thomas R.
A passenger of Princess Cruise Lines Ltd - 3/14/2019
Felix at the lost and found in Wash DC is extremely helpful. We are so grateful for the time and attention put towards recovering my son's suit.
-Lisa M.
A passenger of Amtrak - 3/14/2019
Thank you so much for returning my bag. Everything was as I had left it. You have a wonderful recovery security dept. Thank you again for your efforts!!
-Jo Ann S.
A guest of Tropicana Laughlin Hotel Casino - 3/13/2019
American Airlines did a phenomenal job of reuniting me with my cell phone. The staff at the terminal were my 1st contact through this process and they were very comforting to me that I would get my phone back. Thank you AA for the great service!
-Renee P.
A passenger of American Airlines - 3/13/2019
Thank you for finding my iPad! I had just about given up!
-Sheila G.
A passenger of United Airlines - 3/13/2019
THANK YOU SO VERY, VERY MUCH FOR FINDING AND RETURNING MY SUNGLASSES ! THEY WERE RECEIVED TODAY, JUST AS YOU SAID THEY WOULD BE. THANKS AGAIN. I REALLY APPRECIATE YOUR CARING AND ATTENTION TO MY PROBLEM.
-SHIRLEY M.
A guest of Beau Rivage Resort and Casino - 3/13/2019
excellent job done Rochelle at the Lexor's lost and found department!! She gets 5 stars!!
-michael N.
A guest of LUXOR Las Vegas - 3/13/2019
I wish I recalled the name of the guy who helped me when I contacted lost and found at RIo. He was SO kind and pleasant and helped me resolve my issue! Employees like him should be given incentives for their excellent work!
-Violet S.
A guest of Rio All Suite Hotel and Casino - 3/13/2019
Thank You , received my hearing aids march 11 appreciate your service , " Thanks Again ".
-Ron E.
A passenger of Air Canada - 3/12/2019
Well done!!!
-James E. A.
A guest of Sunrise Lodge by Hilton Grand Vacations - 3/12/2019
Thank you so much for your help! GREAT SERVICE. Frequent status updates and my package arrived timely, as promised..
-Betty T.
A guest of Caesars Palace - 3/12/2019
Thank you, thank you, thank you! I received my car key, and it is the right one. I am most appreciative of your diligence in searching for it.
-Ruth P.
A passenger of Carnival Cruise Line - 3/11/2019
Thank you, thank you! Purse arrived with credit card
-Adam Starr by Mark S.
A passenger of United Airlines - 3/11/2019
I just want to say how appreciative I am for you finding and shipping our lost luggage. Fast and thorough service.Thanks again!
-Keith L.
A passenger of United Airlines - 3/11/2019
WOULD LIKE TO THANK EVERYONE INVOLVED IN LOCATING AND RETURNING MY KEYS I NOW HAVE IN MY POSSESSION.
-GARY B.
A passenger of Carnival Cruise Line - 3/11/2019
Very pleased that the phone was located and quickly sent to Air Canada lost and found. Follow up very speedy and simple process. Thanks
-Robert S B.
A passenger of Air Canada - 3/11/2019
I can not thank everyone involved enough for the return of my Granddaughters Beats head phones. She left them on her seat when we disembarked in Phoenix to board another plane to Hawaii. She cried of and on the entire trip !When I told her this morning that the wonderful people at American Airlines had found them and they were being shipped back home, she was so excited and grateful!From those who found them on the plane and those who read the form I filled out and those who prepared them to mail back, I thank you for the fantastic service. I am overwhelmed by your care for your customers. Thank you so much for making a 12 year old and her Grandmother very happy!!
-Diana D.
A passenger of American Airlines - 3/10/2019
Great work. Thank you so much. Made losing my item not so bad
-Kenyon H.
A guest of MGM Grand - 3/9/2019
I am very grateful for all the service you are giving me. It is wonderful to have all the support. I had a very quick response and I had information almost as soon as I sent the request. This tells a lot about the airline and the quality of people who work there. Thank you very much.
-Veronica A.
A passenger of United Airlines - 3/9/2019
Wow, first time I’ve ever recovered an item from and airplane. Thanks.
-Larry
A passenger of United Airlines - 3/9/2019
You guys are fantastic in recovering my laptop that I left in the plane front seat pocket, and getting it back to me. The process was effortless, and a total anti-climax to the depressed feeling I had when I realized I lost it and didn't know what to do. The way it should be. Thanks for having this system, that worked.
-Gopalan B.
A passenger of American Airlines - 3/9/2019
The woman I spoke with in the lost and found who had my keys was fantastic and so nice. It is a stressful situation having left keys behind at security. She was awesome to work with and helped me file the claim. Really great.
-Frederick L.
A passenger of American Airlines - 3/9/2019
It’s really amazing that I could get my lost phone after coming back from certain foregin country.Your shipping procedure is easy for me to understand how to use it.Thank you very much.
-Takeshi C.
A passenger of Hallmark Aviation - DFW Lost and Found - 3/8/2019
Linda at the Houston center is fantastic! She was helpful; we were able to follow-up with her. Thank you!
-Rose K.
A passenger of United Airlines - 3/8/2019
Thank you so much, United! You are the first airline that has ever helped in finding our lost items. We are impressed!!! Thank you !!
-Susan M.
A passenger of United Airlines - 3/8/2019
Thank-you so much for finding my tablet. It's great to know that someone turned it in rather than take it. Much appreciated. Thanks again
-Brian G.
A passenger of Air Canada - 3/8/2019
I have never dealt with more sincere and honest people in my life. Thank you so much.
-Mary B.
A passenger of United Airlines - 3/8/2019
Still don’t believe you found it and how quick was to run the process to send it back... you have a loyal customer!!!
-Fellipe F.
A passenger of American Airlines - 3/8/2019
I did receive my item one day later than I paid for. However, my item was located within 24 hours and the communication and process to return was great. I’m very greatful, much appreciated !
-Sara F.
A passenger of American Airlines - 3/7/2019
I have not used American Airlines in the past. I am retired however recently I need to commute a number of times and tried AA.I have to say that so far I am very pleased with the season professional staff and the over al service.
-Frank S.
A passenger of American Airlines - 3/7/2019
Thanks for your help in getting my watch to me. Very helpful Moses.
-Ronald W.
A guest of Revere Hotel Boston Common - 3/6/2019
I got my earring today. Steven in lost and found shipped it to me. I want him to know how much I appreciate what he did. Those earrings were a gift from my late husband. I treasure them so much. Thanks again .
-Colleen H.
A guest of Flamingo Las Vegas - 3/6/2019
Thank you for offering this service. We had a long and stressful day Of travel only to forget a bag at the airport. It was such goood news that we could get it back. This is a great and easy to use service.
-Marnie
A passenger of American Airlines - 3/6/2019
I received my back today. Thank you so much for helping me (Erick).
-Heidi J.
A guest of Great Wolf Lodge Gurnee - 3/6/2019
It took a while for me to find the right person to help me, but the moment Diane Scott started to help me I knew I was in good hands. She helped me get my missing kindle back and was in touch with me the whole time. You are lucky to have someone that attentive working for you!
-Jodie R.
A passenger of American Airlines - 3/6/2019
The Dollar staff was very efficient and I appreciate the return of my sunglasses!
-David W.
A customer of Dollar Car Rental Seattle - WA - 3/6/2019
Hello! Stopping By To Say Thanks so much for locating and shipping to me my left behind Jacket From Charlotte To NY!! In traveling from Charlotte to NY I got a bit lax in not wearing my coat while visiting Charlotte at times. Thus Leaving it behind while waiting to board my flight. So very good to know that AAs Online Lost
-Belinda M W.
A passenger of American Airlines - 3/6/2019
Lupe is there working in the lost and found office! She literally found my jjaket when we r on the phone! Wowww amazing .thank you lupe for your help! I wasn’t even expecting to find my jacket!!
-Rusen
A guest of Westgate Resort and Casino Lost and Found Dept. - 3/5/2019
Thank you so much for your assistance
-Bradley S.
A guest of Cosmopolitan of Las Vegas - 3/5/2019
Great service !! Fast and easy processing !!
-JC
A guest of Pelican Hill Resort - 3/5/2019
Thank you so much!!!
-Joy L T.
A guest of SeaWorld/Aquatica Orlando - 3/5/2019
I would like to thank and acknowledge the United Airlines oerson (i believe her name is Janet) at Dulles Airport for her outstanding service.
-Guylaine R.
A passenger of United Airlines - 3/5/2019
Fantastic service! I left my kindle on the airplane and am delighted that United Airlines has a system in place that was able to locate and return my lost item in less than a week. Thank you very much!
-Shelby S.
A passenger of United Airlines - 3/5/2019
I sent a lost article report... detailed. Thanks to the United Club B6 ... they responded within two hours. I’m elated ! Thanks for your assistance!
-Rita P.
A passenger of United Airlines - 3/5/2019
I forgot my computer on one your flights after waking up last minute and rushing off of it ! You kept me posted every day after I reported it lost and you found it, sent it back to me safe and sound and I am forever grateful for your services !! Thank you American Airlines !!
-Meghane P.
A passenger of American Airlines - 3/5/2019
Thank you so very much for your help!
-Darla M.
A passenger of American Airlines - 3/5/2019
Thank you!!!!!
-Teresa
A guest of SLS Las Vegas - 3/5/2019
Outstanding quick response and they keep me inform..
-Israel P.
A guest of Great Wolf Lodge Southern California - 3/5/2019
Your work is so efficient and your employees are very responsible for their workI never thought they can find the item I lost so soon! Surprised us really! Thank you very much !
-Shijuan L.
A passenger of Hallmark Aviation - DFW Lost and Found - 3/4/2019
MahaloAloha
-Sally P.
A guest of The Westin Princeville Ocean Resort Villas - 3/4/2019
Thank you for finding my iPad!Very good service! to arrange it’s return!
-Donald H.
A passenger of American Airlines - 3/4/2019
Marquita at Dulles (IAD) lost and found was awesome. She got my phone back to me ASAP
-Christina H.
A passenger of United Airlines - 3/4/2019
Thank you for sending my wallet back although I am missing $150.
-Scott G.
A passenger of American Airlines - 3/4/2019
Chargerback was so easy! This is a great app. All hotels, airlines, etc. should have this! Thank you!
-Karen F.
A guest of Double Tree Kansas City Overland Park - 3/4/2019
You made the day for my six year old grandson. He saved his own money and bought the Nintendo game system. He was heartbroken when he realized he left it on the plane. I was extremely impressed with the ease of filing the claim and the speed in which the lost item was found and put on the delivery truck. My son and his wife are taking my grandson on his first cruise, so although he won’t have his game with him, he was thrilled to learn it will be at my house when he returns. Thank you so very much.
-Corinne S.
A passenger of American Airlines - 3/4/2019
We had a great time; a wonderful facility and service. Appreciate the conscientious return of my jacket. Look forward to returning with our grandchildren. Thank you.
-Peggy E.
A guest of Great Wolf Lodge Mason OH - 3/3/2019
What an amazing show of professional and honest housekeeping personnel.!! I could not be more impressed. Also, the process of contacting lost and found and their procedures were quick and efficient. This is very unique in a large American Hotel chain. Please give all these departments my thanks and my deepest appreciation, especially for finding that treasured picture frame of my husband and I !!!!!!
-Debbie F.
A guest of Beau Rivage Resort and Casino - 3/3/2019
Really was worried because I didn't back up device to cloud and could have lost a vacations worth of pics and vids. Chargeback is worth 25 bux shipping.
-Winston
A passenger of American Airlines - 3/2/2019
Very satisfied with American's Lost and Found Department's performance and customer service.
-Raymond C.
A passenger of American Airlines - 3/2/2019
I received my cell phone and I thank you for the helpful and prompt service. Thanks again.
-Shirley B.
A guest of Sands Casino - 3/2/2019
Thank you!
-laurie H.
A guest of Marriott Tucson University Park Hotel - 3/2/2019
Much appreciated. I thought I just simply lost my tablet. The fact you guys found it figured out it was mine and had the descency to return it was awesome. Thank you very much!
-Stefan R.
A passenger of American Airlines - 3/1/2019
Rob in lost and found was very helpful and sent out the items quickly.
-Moshe W.
A guest of Great Wolf Lodge Pocono Mountains PA - 3/1/2019
Curiosity abounds.It would be great to know where my purse came to light. Of course I had begun immediately to notify the companies of the most culpable items, but it was marvelous to have the whole thing back.Thank you very much for the return. It must be a complicated system to return items.
-MELISSA O.
A passenger of American Airlines - 2/28/2019
Thank you, thank you. I truly appreciate the time and effort it took to find my phone.
-Sharon S.
A passenger of American Airlines - 2/28/2019
Great and quick service, I was informed on time about my lost items and quickly have them sent back to me, I thought email communication was going to be slow but it was not at all. Thank you very much for all your help.
-Lourdes G.
A guest of Excalibur Hotel and Casino - 2/28/2019
I appreciate the quick response to my lost article. The process for sending it back to me was quick and easy. thank you!
-Dave B.
A passenger of United Airlines - 2/28/2019
Thank you so much! I am overwhelmed that my lost Kindle was found and is on its way back to me. Your service is wonderful and the email updates were greatly appreciated. Honestly, I thought my Kindle was gone forever. I am very grateful to AA. Next time I fly I know which airline I will check first.
-Nancy Yinger N.
A passenger of American Airlines - 2/28/2019
The attendants in Denver and Kansas City did an awesome job with helping me locate my ipad!
-steve
A passenger of United Airlines - 2/27/2019
Thank you so much for all your help finding my dads Passport. We really appreciate your excellent service
-Lissette V.
A passenger of United Airlines - 2/27/2019
I very much appreciate the phone call and letting me know you had found my Amazon Kindle. I thought it was lost, but the fact you looked it up and found it was me is VERY impressive and appreciated! Thank you!
-Michael W.
A passenger of American Airlines - 2/27/2019
Sharina at DFW Lost and Found was extremely pleasant and helpful. One of the best customer service reps I've ever encountered!
-wade B.
A passenger of Hallmark Aviation - DFW Lost and Found - 2/27/2019
The shipment has arrived. Thank you!
-Birgitta F.
A passenger of Air Canada - 2/27/2019
I am most impressed with your lost and found service. Most happy to get my phone back though FedEx "three days" were more like five days.
-Walter S.
A passenger of American Airlines - 2/27/2019
Items received. Thank you for your diligent follow through
-brent A.
A guest of Moana Surfrider A Westin Resort and Spa - 2/26/2019
Thank you. Everything arrived in perfect condition
-Mary C.
A guest of Wynn Las Vegas - 2/26/2019
I didn’t finish my first thank you! Thank you so much for finding the watch
-Mattie J K.
A guest of Prairie Meadows Racetrack - Casino and Hotel - 2/26/2019
So excited to receive the RR Approved Buliva watch today!
-Mattie j K.
A guest of Prairie Meadows Racetrack - Casino and Hotel - 2/26/2019
Your service has been excellent - found our laptop and kindles and their on the way to us. Thanks
-John W.
A passenger of Hallmark Aviation - DFW Lost and Found - 2/26/2019
Thank you all so much. My kids are not goIng to kill me now since this was their I Pad.
-Rick
A passenger of American Airlines - 2/26/2019
thank you for letting me know the status. so far so good.
-marion W.
A guest of Vacation Village at Weston - 2/26/2019
Francesca Evans is a superstar. She found my iPad and returned it. Thank you.
-Sedlacek J.
A passenger of American Airlines - 2/26/2019
Thank you very much for your prompt response to this situation.
-Keith F.
A passenger of United Airlines - 2/26/2019
Very fast and efficient in response
-Philip O.
A guest of Hilton Grand Vacations Club The Elara - 2/26/2019
I am so grateful to whomever turned my wallet in and would be happy to send a reward if you have a name and address. Thank you to all of the Pack members that were such a big help to me over the phone. Everything was handled so meticulously and quickly! Thank you !!
-Susan R.
A guest of Great Wolf Lodge Grapevine TX - 2/26/2019
I received my lost and found items today( my tablets) thanks to all that was involved in locating them for me thank you so very much.Ruth Harris
-Ruth Y H.
A passenger of Royal Caribbean International - 2/25/2019
Thank you
-John
A guest of Graton Resort and Casino - 2/25/2019
thank you so much for finding and shipping my backpack. the papers inside are very important to me. Your quick response and follow up are amazing , thank you so much
-arnold S.
A passenger of Amtrak - 2/25/2019
Awesome service
-Ricardo C.
A guest of MGM Grand - 2/25/2019
I am very impressed with this service. I flew from Panama to Houston yesterday 2/24/2019. Left my article on the plane. Filed an online report during the layover to Seattle, the confirmation email was awaiting me at home that evening, The found email came to me the morning of the 25th, and late morning on the 25th, it was on its way to me via US postal. That is cool. Thank you.
-Kent C.
A passenger of United Airlines - 2/25/2019
Thank you so very much for finding and returning my daughter’s Samsung tablet. After she left it on the aircraft in Miami, we all thought it was gone forever. You have made a little girl very happy with its return!!! Thank you.
-Roland T.
A passenger of Air Canada - 2/25/2019
the bag you found was full of items precious to me. all replaceable, but the sentimental value could never be redeemed. thank you so much for finding it.
-justin N.
A passenger of American Airlines - 2/25/2019
Thank you so much. I left a gift that I purchased on our stay.... called the lost and found and they were wonderful.... They were very accommodating,,,and my package is on it way to my house! Thank You everyone!
-sharlee M.
A guest of Atlantis Casino Resort Spa - 2/24/2019
So grateful for this service! Fast and reliable, thank you so much!
-Ernest Willeford R.
A passenger of United Airlines - 2/24/2019
I got my phone now. Thank You so much
-Doris T.
A guest of Harrahs Cherokee Resort - 2/24/2019
I received my passport today. Thank you
-Cristina de Queiroz Carrascosa von G.
A passenger of United Airlines - 2/23/2019
Thank you so much. Our flights were fabulous, the attendants attentive and the honesty
-Patrick J N.
A passenger of American Airlines - 2/22/2019
Thanks! My tablet lost at Dallas Fort Worth Airport arrived today!
-ann G.
A passenger of Hallmark Aviation - DFW Lost and Found - 2/22/2019
Thanks so very much! I was so surprised andpleased that my Kindle had been located. And it arrived yesterday---again many thanks!
-Meredith A.
A passenger of United Airlines - 2/22/2019
JIM- thanks for your quick response on this! Have a great weekend!!
-Bill H.
A guest of Cosmopolitan of Las Vegas - 2/22/2019
Thanks for getting my laptop back to me. Your employee William P. is an incredible asset and ambassador for United Airlines. He took the time to research and reunite us with our laptop the loss of which would have been catastrophic.
-JOHN W K.
A passenger of United Airlines - 2/22/2019
Thank you so much to whoever found the wallet. After a great vacation, losing the wallet was clouding the memories. All is well now....thanks to the honest person who turned it in.
-Stephen B.
A passenger of Air Canada - 2/22/2019
i got my lost lab top and IPAD. very efficient work from the lost and found section and thank you very much.
-Qi L.
A passenger of Hallmark Aviation - DFW Lost and Found - 2/22/2019
Thanks for the return of my missing item. I appreciate your efforts!
-Curtis L B.
A passenger of United Airlines - 2/21/2019
Hello to all,I wanted to thank you all for the return of my ring. It came in this morning and it is in perfect condition. Thank you again,Diane Elliott
-Diane E.
A guest of Circus Circus Reno - 2/21/2019
Very pleased with the service and the quick turnaround. This was no one's fault but my own so i consider this client service very valuable!!
-Laura S.
A passenger of United Airlines - 2/21/2019
The item was found within 48 hours. I got the item returned to me. I was updated on status. I got a call when item was located if I wanted to pick up or have sent.
-TYLER H.
A passenger of United Airlines - 2/21/2019
I was very impressed with the customer service that I received. Sharon was very patient and understanding. I was also amazed with how fast they were able to locate my lost item and get it sent to me. Thank you!
-Gary H.
A guest of Caesars Palace - 2/21/2019
Thank you for returning our lost i-pad from American Airlines.
-Dennis P.
A passenger of United Airlines - 2/20/2019
THANK YOU, A MILLION TIMES, THANK YOU!!!
-Rhonda B.
A passenger of American Airlines - 2/20/2019
Love the return service everything went smoothly thank you !!!!!
-Steve
A guest of Hilton Santa Barbara Beachfront Resort - 2/20/2019
Thank You! Thank you! Thank You! So happy you have this service and dedicated resources to manage the process of returning lost items.
-Christine M.
A passenger of American Airlines - 2/20/2019
Great service
-Andy K.
A guest of Golden Nugget Las Vegas - 2/20/2019
Received my lost iPad today. THANK YOU!! I am amazed you found it still there at Heathrow. United certainly earned my gtatitude. Thank you again.John
-John L.
A passenger of United Airlines - 2/19/2019
Thanks so much....great service to a very worried couple
-WM.knapp
A guest of Bellagio - 2/19/2019
Great! I didn’t think I would see it ever again. I only wish you could have told me where it was found.Thanks So Much!
-Robert
A guest of Breckenridge Ski Resort - 2/19/2019
Thank you very much for locating my iPad on a plane in Washington DC and returning it in excellent condition
-Ron Y.
A passenger of United Airlines - 2/19/2019
Thank you so much for the return. This is a service that is beyond compare. I was hopeful it could be mailed. This is a great service and meaningful to those who have forgot to pack an item for home and left it in the room. Thanks again for your great service.
-roy H.
A guest of Golden Nugget Las Vegas - 2/18/2019
Thank u !!!
-Jerry E.
A passenger of United Airlines - 2/18/2019
Paul at JFK airport was an amazing help - this guy went out of his way to make our lost and found disaster an experience - that proves there are good people out there that are willing to help in a crisis- Great guy - THANK YOU PAULRegardsMike L.
-mike L.
A passenger of American Airlines - 2/17/2019
Thank you so much for the atention! Ill wait it!
-mateo S.
A guest of Hilton San Francisco - 2/17/2019
Very efficient. Thanks for shipping my lost iPad.
-Thomas T.
A passenger of United Airlines - 2/17/2019
Simply amazing. Within 20 min the entire process to get my item back was done. Easiest and most convientent customer service interaction I’ve had in a long time..... maybe ever. Thank you!!
-Loren M.
A passenger of Hallmark Aviation - DFW Lost and Found - 2/15/2019
Got my idem. Thank you for the great and professional work. I’m very happy.
-Maria L.
A passenger of Princess Cruise Lines Ltd - 2/15/2019
very grateful this service and especially the agent online help me complete the report submission and the United agent in EWR found my passport. they found it in 2 hours.
-Minzi R.
A passenger of United Airlines - 2/15/2019
Thanks for finding my jacket and sending it to me . Also, despite the weather, we really enjoyed our stay. Hope to be back.
-Charles Lance H.
A guest of Holiday Inn Club Vacations South Beach Resort - 2/15/2019
So impressed by United Airlines’ lost and found at Newark Airport. They tracked me down, emailed, and called me to let me know i left my license at the airport. Fortunately they were able to FedEx overnight it to where I am and just received it! Thank-you so much!! Such wonderful customer service!!!
-Amanda D.
A passenger of United Airlines - 2/15/2019
Nice
-Fatma nurhan Y.
A passenger of MSC Cruises USA - 2/15/2019
Nice service
-Fatma nurhan Y.
A passenger of MSC Cruises USA - 2/15/2019
Thank you very much United! Your support in returning phone is efficient, effective, and much appreciated! Feeling like someone cares is priceless! New favorite airline!
-Lynn D.
A passenger of United Airlines - 2/15/2019
Excellent service. Made our screwup a pleasure to solve!
-Tom M.
A passenger of Air Canada - 2/14/2019
Freaking awesome. That is service. Thanks hilton tuscany for having my back. Cheers.
-Zeppelin D.
A guest of Hilton Grand Vacations Tuscany - 2/14/2019
Great help and honesty. Thank you.
-Frank L.
A passenger of American Airlines - 2/14/2019
Thank you very much!
-Paul D.
A passenger of United Airlines - 2/14/2019
Thank you for the quick turnaround in locating my item and getting it shipped back to me. Great service!
-David K.
A passenger of American Airlines - 2/14/2019
Than k you thank you thank you
-Sean D.
A passenger of American Airlines - 2/14/2019
Thank You!!! Thank You!!! Thank You!!!
-Omaira K.
A passenger of American Airlines - 2/14/2019
Thank you for returning my items promptly
-Robert E.
A passenger of American Airlines - 2/14/2019
I am very grateful for the great time and room at the MGM Grand, and the awesome assistance in returning my lost item. Although there is no real monitary value to the item, it is important information I need. Your team’s thoughtfulness is appreciated helping me get it back. Thank you very much. I look forward to my next stay at your hotel. Allen Nichols
-Allen N.
A guest of MGM Grand - 2/13/2019
I am very pleased that the employees at the Grand Sierra are integral. I left some property in my room (which I never do!) and housekeeping turned it into lost and found for me. The proiperty I left was a gift from my daughter and I am so happy to have it returned to me. Please thank housekeeping assigned to my room (1475).
-Jeni G.
A guest of Grand Sierra Resort - 2/13/2019
Many thanks for the continued communication, I have my computer back
-Anna S.
A passenger of American Airlines - 2/13/2019
Best service I have ever had in my life from a lost and found department. Made the claim, 5 minutes later someone called they found a SIMILAR item, I had to proof this was in fact my own. Awesome security.
-Jonathan J E.
A passenger of American Airlines - 2/12/2019
Thank you so much for finding my wallet. I really appreciate your efforts. I totally enjoyed my cruise. Would love to do it again sometime!-Debbie G
-Debbie G.
A passenger of Princess Cruise Lines Ltd - 2/12/2019
Brilliant service! Laura
-Laura C.
A passenger of American Airlines - 2/12/2019
United has been very responsive to my lost item ,hoping to have it back soon.Thank you
-Alan S.
A passenger of United Airlines - 2/12/2019
Excellent service! It took you less time to track down my lost cell phone than it did to look up your phone number to inquire. I can't thank you enough!
-Jeff W.
A passenger of American Airlines - 2/12/2019
Thanks for all your help!
-Elizabeth O.
A passenger of American Airlines - 2/11/2019
I was EXTREMELY happy with this service.
-Dadrien J.
A passenger of American Airlines - 2/11/2019
Thank you for your quick response and efficient information processing. Needless to say, I am very pleased to know my phone is on its way!!!
-Elizabeth A.
A passenger of United Airlines - 2/11/2019
We got great customer service. They found our phone, sent us instructions and then shipped it out quickly. Thank you!
-Marc C.
A passenger of American Airlines - 2/11/2019
Thank you, I am so happy that you found my purchases. Thankful that someone turned them in. I appreciate Your quick attention. Thanks again!
-Sherry W.
A passenger of Celebrity Cruises - 2/11/2019
On 2/1/2019, I received a phone call from Ann in the United Lost and Found department. Ann was enthusiastic about having located my lost item and extremely helpful in ensuring my lost item was able to be returned to me. Above all else, I want to suggest that I believe Ann loves the aspect of her job that, as it did for me, she loves her work and provids the very best sense of care when relieving the concerns associated with losing an iten while flying ona United flight! KUDOS to Ms Ann! You have a gem of an employee working for you!!
-Lorraine B.
A passenger of United Airlines - 2/10/2019
You found and returned my lost bag so quickly, and kept me informed the whole way. You also responded promptly to my email inquiries. I feel safer traveling, knowing that if I lose something and report it, someone will actually be diligently trying to locate it. Thank you so much, having my lost bag and glasses back really has made my day (and, my vision!)
-Anique C.
A passenger of American Airlines - 2/8/2019
Wallet arrived today. Thank you.
-Anne S.
A passenger of Royal Caribbean International - 2/8/2019
Thank you so much for retriving my item
-vickie S.
A passenger of Carnival Cruise Line - 2/8/2019
This was really an inconvenience for me, traveling, beginning my vacation and loosing my ID's. Really unsure where I had lost them...I cannot thank your crew members enough for finding and returning my items. With all the high alert for security, fraud and other crimes of personal interest it is good to see some people are still concerned about others. For what happened to me and easily happen to some else. So still with great gratitude, Thank You.
-Anthony S.
A passenger of American Airlines - 2/8/2019
Thank you for the update. I appreciate your efforts. I look forward to the wallet being returned.
-John P. H.
A passenger of Royal Caribbean International - 2/8/2019
Hi Chargerback.com Fedex delivered my iphone today. Thanks you so much for finding and returning my iphone, there are no words to describe my happiness when i received the email announcing that you have found my lost item.I am very impressed by your excellent service, It took only one week from the day i sent the lost and found report to the day i received my lost item, on top of that i received update every day. I am so lucky!! Thanks you again for your excellent service. Thi Thu Cuc, Ha
-Thi Thu Cuc H.
A passenger of United Airlines - 2/7/2019
Nicole could not have been nicer or more efficient. She was amazing I received my items the next day without any problems. She was great!!!!
-Barb K.
A guest of Hilton Hawaiian Village - 2/7/2019
I would like to thank the person who found all my jewelry. It was a gift from my Mom before she passed away. So thank you. It should be at my house this Saturday. God Bless and thank you Penny.
-Penny S.
A passenger of Carnival Cruise Line - 2/7/2019
You guys are the best!! Thank you so much!!!
-Phillip L.
A guest of Vail Mountain Ski Resort - 2/7/2019
Thank you SOOOOOO much! Robin is very happy to know her phone was found and is on its way to her. You were quick and efficient! Your help was greatly appreciated!
-Joan D.
A passenger of American Airlines - 2/7/2019
- 2/7/2019
So pleased with all the updates and the diligence you took in finding my iPad! Thanks so much!!
-Michelle R.
A passenger of United Airlines - 2/7/2019
Julie at SFO was great in getting my lost iPhone returned to me. Thank you.
-Susan C.
A passenger of United Airlines - 2/7/2019
Thank you for the update.
-Anne S.
A passenger of Royal Caribbean International - 2/7/2019
Thank you I'm glad to you found that.Becouse I had started to give up on that.I am looking forward to that arribePlese say thank you to your stuff.
-Wataru H.
A passenger of United Airlines - 2/6/2019
Very good service. Thank you.
-Larry W.
A guest of WDW Swan and Dolphin Resort - 2/6/2019
No problem! I’m just grateful you guys found it. It has a lot of sentimental value to me.
-Phillip E.
A passenger of Royal Caribbean International - 2/6/2019
I was very impress with everyone I talked to at AA charlotreyand my concern about misplacing my passport they were very polite and everyone genuinely wanted to find it and they did big thankyou to all fly American always I have been a loyal platinum member
-Kiritkumar C.
A passenger of American Airlines - 2/6/2019
Outstanding service. Updates are frequent. Shipping is immediate on found articles. Very happy and very relieved customer here.
-Kevin M.
A passenger of United Airlines - 2/6/2019
I reported that I lost my airbuds on the plane and they find them and returned them to me. Excellent service!
-Saradilia
A passenger of United Airlines - 2/5/2019
Thank you Julie in SF Lost and Found for your efforts in returning my IPad. You provided such great service. Very professional in going the extra mile to make sure I got it back.
-Edward K.
A passenger of United Airlines - 2/5/2019
Many thanks to your employees who did a great job during this process. Thank you!
-Steve M.
A guest of Red Rock Casino Resort Spa - 2/5/2019
Thank you so much for finding my nook I’m such a timely manner! So very much appreciated :)
-Rebecca L.
A passenger of United Airlines - 2/4/2019
Thanks for the great service
-James M.
A passenger of American Airlines - 2/4/2019
Thank you so much for your proactive efforts to return my device!
-Steve R.
A passenger of United Airlines - 2/3/2019
I am beyond ecstatic! This is a renewed faith and trust in professional decency and honorable fellow human beings. American Airlines you are the The Best of the best , and i am an experienced and faithful customer ! Thank you .
-Dawn M.
A passenger of American Airlines - 2/2/2019
Thank you, the prompt return is much appreciated
-JIM M.
A passenger of United Airlines - 2/2/2019
Received my phone today. Thank you TSA. Lost and found departure very courteous and helpful.
-Bernard V.
A passenger of Hallmark Aviation - DFW Lost and Found - 2/1/2019
Excellent service and response and delivery time!!
-Donna j B.
A guest of Hilton Orlando Lake Buena Vista - 2/1/2019
Y’all are amazing! Two hours after submitting my lost ticket you responded with a found. Terrific customer service and I’m so grateful. Thanks!
-Catherine B.
A passenger of American Airlines - 2/1/2019
I can’t beleive the item made it to lost and found! This was an Apple laptop, not a cheap one. Someone did the right thing by turning it in. I truly believed it was gone! Thank you so much American for getting back to me!!
-Travis B.
A passenger of American Airlines - 2/1/2019
Wonderful job. You guys are great! I never thought it would be found. Keep up the great work. Thank You
-Robin P.
A passenger of American Airlines - 1/31/2019
Thank You for helping us to get back Peggy's wallet. It come today. Again thank you. You guys are awesome. David Peggy F.
-David F.
A passenger of Carnival Cruise Line - 1/31/2019
Fantastic service. Never thought I would see my tablet again. Thank you so much!!
-Deborah D M.
A passenger of Hallmark Aviation - DFW Lost and Found - 1/31/2019
a job well done, thank you so much
-harry M.
A passenger of United Airlines - 1/31/2019
Thank you thank you I have receive it Thank the lord and you people
-Saul S.
A passenger of American Airlines - 1/31/2019
Dear.I certainly received my lost wallet on Jan. 25th.Thank you for your kindness help.Regard.
-Michimasa I.
A guest of LUXOR Las Vegas - 1/30/2019
Thanks very much for safely returning Graces items!!
-Don
A guest of Beau Rivage Resort and Casino - 1/30/2019
Thanks very much for safely returning Graces items!!
-Don S.
A guest of Beau Rivage Resort and Casino - 1/30/2019
Your overall service is awesome!!! I give your service 5 stars out of 5 stars!!!
-Nyekan C.
A passenger of United Airlines - 1/30/2019
Excellent communication and response. Very pleasant result, item found, thank you
-David S.
A passenger of United Airlines - 1/30/2019
The sheer speed of my item being found, and sending it to me, is astounding. Thanks!
-Gil E.
A passenger of American Airlines - 1/30/2019
Thank you for your excellent service! It was frustrating to know that I left items behind, but James reassured me that all of my items were accounted for. He was professional and kind. Thank you! My items were shipped the next day and we're received soon after in good condition. Great experience, but I'll definitely be double-checking the drawers in the future!
-Cheryl W.
A guest of Ballys Las Vegas - 1/30/2019
Excellent attention during the process!! Thank you!
-Esmeralda Gonzalez G.
A passenger of Hallmark Aviation - DFW Lost and Found - 1/30/2019
Outstanding service.Immediate response to enquiries and resolution in a professional and timely basis.Thanks to all the team at DFW Lost and Found
-Peter G.
A passenger of Hallmark Aviation - DFW Lost and Found - 1/30/2019
I couldn't be more impressed with U ites and. Their lost and found system. My iPad was found within hours and I was contacted immediately. In addition, they made it so convenient by being willing to shop it promptly to my hime instead of having to travel to the airport to claim it.
-Robkn B.
A passenger of United Airlines - 1/30/2019
Please recognize Alvaro at Wilkes-Barre/Scranton International Airport for his tireless persistence to ensure my company-issued iPad was returned to me. Not only did he leave me a voicemail to notify of his recovery of this device within a handful of hours, he also gave me crystal clear instructions on how to file on United’s lost
-David Van G.
A passenger of United Airlines - 1/30/2019
I’d like to recognize the lost and found American Airlines clerk at the El Paso Airport - sorry I didn’t get her name in my excitement. I would also like to especially thank Mr. Bruce White who went above and beyond to locate and return my iPad. Thank you, I prefer American Airlines, but with employees like these, you’ll be my first choice for me and my family. God bless, Linda.
-Linda A.
A passenger of American Airlines - 1/29/2019
Air canada staff have gone beyond what one would expect in retrieving my electronic device, it is s critical tool for my business. A staff member who was on the same flight assisted me by contacting the arrivals inVancouver to get them to check on my device which I left on the flight from the first leg of my journey. He assisted me in filing a claim for lost and found and I am sure being prompt helped to ensure the return of the device. Thanks to the thoughtfulness of this individual I have just been notified that I will be getting it sent to me tomorrow. Wonderful job and thank yo!
-Rutg W.
A passenger of Air Canada - 1/29/2019
You people made my day I’m anxious to get back my passport Thank you so much Special thanks to the lost n found department god bless you
-Saul S.
A passenger of American Airlines - 1/29/2019
WOW I can’t believe I’m getting my iPad returned to me! I thought for sure it was a lost cause and had been stolen. THANK YOU SO MUCH! You made my week!!!!
-Lindsay Y.
A passenger of American Airlines - 1/29/2019
I never thought I would see this again! Thank you so much!
-Oren G.
A passenger of United Airlines - 1/29/2019
I can’t thank you enough for finding and sending my daughter’s lost items. We never thought we’d get them back. You guys are great!
-Cecelia K.
A passenger of American Airlines - 1/28/2019
Thank you so much for finding and returning my laptop. I had so much non-replaceable data, photos and even a book I was writing. Thank you for taking the extra effort to get it back to me.
-Barbara H.
A passenger of United Airlines - 1/28/2019
The service I received was great everyone was very helpful. Mr Berry D. was very professional and acted concerned about my property. He did an outstanding job. My property was only two pillows but the my pillow was expensive and was a gift from my wife. The thin pillow my wife had when she was a little girl it means a lot to her. Thank you very much for all you did to return our property. Thank you Berry D.
-Jerome L C.
A guest of Great Wolf Lodge Georgia - 1/28/2019
- 1/28/2019
Thank you so much for notifying me about finding my ring. I appreciate the honesty of your staff for turning it in.
-Alice B.
A guest of Hotel Mazarin - 1/27/2019
Fantastic service from start to finish
-Alan F.
A passenger of United Airlines - 1/27/2019
I really appreciate your quick follow up and getting back to me! So glad you were able to find my checkbook ! I appreciate the great customer service
-Ruth Ann B.
A passenger of American Airlines - 1/27/2019
Amazing people very helpful and responsive to helping me retrieve an iPad left at airport lounge. Really appreciative of their professional manner
-Karole M.
A passenger of American Airlines - 1/27/2019
I am impressed by the way you handled my lost item. I was constantly updated on the progress and when an agent called me to let me know they had the iPad, she was very helpful and a pleasure to spoke with. Thank you for resolving my problem so efficiently.
-Stephanie E.
A passenger of United Airlines - 1/27/2019
Very satisfied
-Rina P.
A passenger of American Airlines - 1/26/2019
Kevin in your lost and found dept gave me fantasic support when I left my hearing aids in my hotel room. He is a big credit to your organization.
-RONALD S.
A guest of Golden Nugget Las Vegas - 1/25/2019
I got my tablet back today. I recommend American Airlines to family, friends and everybody else for the excellent job done in finding my lost item and their great job they do from beginning to end. from the time you schedule your flight until you arrived to your destination and especially in finding your lost item. Thank you
-Nancy D.
A passenger of American Airlines - 1/25/2019
Marteen, acting Manager at United Airlines examplified Teir 1 customer service. He both confirms and reinforces my loyalty to United. Please promote him: Your business will thrive. Douglas L.
-Douglas L.
A passenger of United Airlines - 1/25/2019
I would like to thank you for finding my wife's phone and shipping it so quickly.
-BOBBY O.
A passenger of American Airlines - 1/25/2019
Great service! Amazing that my item turned up after having been lost 2 months ago. United Airlines kept after it and has my thanks!
-Robert T.
A passenger of United Airlines - 1/25/2019
Thank you! Thank you! Thank you! I thought my wallet was probably gone forever but someone from my flight came through and turned it in. I am beyond thrilled and grateful!
-John A B.
A passenger of American Airlines - 1/25/2019
Excellent work thanks!!!
-Kathryn S.
A passenger of Amtrak - 1/25/2019
This is so awesome you guys found my CDL and contacted me. Thank you so much!!!
-Travis L.
A passenger of United Airlines - 1/24/2019
The process was very easy to do. Alisha H. was super friendly and contacted me almost the next day about my prescription glasses. We were able to identify my glasses and had them on their way to me within 2 days of being lost! I’m very grateful for the care Alisha took in handling my request!
-Wade G.
A passenger of American Airlines - 1/24/2019
Thanks for your help
-gerald C.
A passenger of American Airlines - 1/24/2019
Excellent response in finding lost article who excellent communication. Thank you
-Erik P.
A passenger of United Airlines - 1/24/2019
Many thanks to all for retrieving my KINDEL,my stupid mistake. I’am so impressed with UAL finding this item! Thankyou to all. Ric R.
-Capt(Ret) Richard R.
A passenger of United Airlines - 1/23/2019
As an American Airlines employee, I am truly delighted to work for a company that stands by their comment to provide outstanding customer service.
-Edward Bradford J.
A passenger of American Airlines - 1/23/2019
Tammy V. found my items by identifying my screensaver. She was a bright light in what seemed to be a lost cause. She searched when others had repeatedly answered no, after 2 weeks of looking. She was kind and even jubilant when she identified my lost ipad. It is irreplaceable to me and you have an irreplaceable employee in Tammy! Hope you are able to appreciate and reward such integrity. Thank you! Ann B.
-Ann B.
A passenger of American Airlines - 1/23/2019
Great service! Prompt and efficient!
-Ylda Adelayda P.
A guest of Bellagio - 1/23/2019
John at Lost and Found was very professional and have a great knowledge of what he do. He was very friendly.Retrieving our lost items was very smooth process. Hope that it will arrive to us in great condition. Thank you John and hope this great review make it to your supervisor or manager for you to be recognize of how great you do your job. I will let you know when we got out items in the mail.
-Rema H.
A guest of Ocean Resort Casino - 1/23/2019
Nothing beats persistence
-Dennis H.
A passenger of United Airlines - 1/22/2019
I would just like to say how happy and pleased I was with the staff of the Mystic Dunes Diamond Resort staff throughout this process. Justin Flu who is with the security department was especially helpful. Justin was very responsive and helpful to me and answered all of my questions and was great to deal with. Thanks so much to Justin and his support staff.Chris
-Chris L.
A guest of Mystic Dunes Resort and Golf Club - Diamond Resorts - 1/22/2019
I cant tell you what a relief it was to hear AA found my iPad. 5 Stars to AA Lost
-Melissa D.
A passenger of American Airlines - 1/22/2019
YOU ARE THE BEST!!!!!! I thought it was lost forever, Thank You, Thank You!!!!!!!!!!!!!
-Constance V.
A passenger of Princess Cruise Lines Ltd - 1/22/2019
I am so impressed with the service I received regarding the item I left on a United airlines flight. The reporting process was easy to follow, the response was quick and I liked being able to track my item, which arrived so quickly! Thank you so much!!
-Janet R.
A passenger of United Airlines - 1/21/2019
Thank you so much for professionalisms and efficiencies
-Katheleen P.
A guest of Hilton Atlanta - 1/21/2019
I received my Shirts today Thank you!!
-Claudia R.
A guest of Excalibur Hotel and Casino - 1/21/2019
Amazing customer service. Representatives were patient, understanding and very willing to help.
-David F.
A passenger of Hallmark Aviation - DFW Lost and Found - 1/21/2019
Thank you for your return of my wallet.... Great Service
-Sandra B.
A passenger of American Airlines - 1/21/2019
I received my glasses. Thanks so much for mailing and finding them.
-Mary E.
A guest of Yellowstone National Park Lodges - 1/21/2019
Very appreciate your concern to get my backpack to me as you did!
-Dennis H.
A passenger of United Airlines - 1/21/2019
Left my phone at Cleveland Hopkins Airport on a Saturday on my way to Newark. Spoke to United customer service in Newark when I arrived and explained the situation.Long story short...my phone was found and returned to me by Tuesday. United staff every step of the way were courteous, professional and effective.Thank you...Peter Locuratolo
-Peter L.
A passenger of United Airlines - 1/20/2019
My wife and I flew on AA 3 from JFK to LAX on 1/19/19. The service was outstanding. Unfortunately, my wife left her raincoat at TSA. An AA attendant ran from the gate to TSA to try and find the coat. TSA had found it but it was too late to make the flight. Today, AA Lost and Found called me about filing a lost report and shipping the coat to us in California. I am very impressed that the attendant ran to TSA and that Janet in AA Lost and Found called. Both instances showed personal initiative and a commitment to customer service. Thank you.
-Robert H S.
A passenger of American Airlines - 1/20/2019
You have been very helpful!!Thanks so much for taking the time to send me my passport so quickly.
-Apolinaria C.
A passenger of American Airlines - 1/19/2019
Thanks for the prompt action on getting my wife's kindle return to her. When she returned home she was not aware that she had lost it until I received your email. Again thank you. Larry
-Larry M.
A passenger of American Airlines - 1/19/2019
I am a BA flyer and flew AA to SanFran. Great experience and you have restored my faith in the “system†by finding my laptop. Thank you.....and I will choose AA when I can. Dave Stueber.
-David S.
A passenger of American Airlines - 1/19/2019
Thank you very much for this INFORMATION, and for the seriousness of the MSC Coy
-Francis G.
A passenger of MSC Cruises USA - 1/18/2019
This United Airlines Lost and Found service was excellent at getting my lost medications to me. The personnel were friendly and efficient and the online process was a breeze. I received my lost medications in a timely manner.
-Jim E.
A passenger of United Airlines - 1/18/2019
Thank you so very much for returning my jacket. It means so much to me.
-Terri D.
A guest of Holiday Inn Club Vacations Williamsburg Resort - 1/18/2019
you rock!!!
-Steve R.
A passenger of United Airlines - 1/18/2019
Very appreciative that American was able to locate my business iPad when I left it on my AA flight. Thank you for the quick response and getting the iPad returned to me.
-Heston P.
A passenger of American Airlines - 1/18/2019
Extremely fast and professional on lost items. Thank you for finding mine.
-Claudia
A guest of Mirage - 1/18/2019
Great that you send it
-Hendrik G.
A passenger of Air Canada - 1/17/2019
Thank you for your rapid notification re my lost backpack! Your entire process for notification, selection of options to get my backpack back and the swift path to arrange delivery was excellent. Your service was efficient and simple. Thanks!
-Terry H.
A guest of Westin Kaanapali Ocean Resort Villas - 1/17/2019
Thank you for finding my wallet and sending to me. I'm so very grateful!
-Barb G.
A passenger of American Airlines - 1/17/2019
My daughter lost her IPad on a flight from Toronto to London. I really had given up hope that I would ever have it again. To my total surprise, three weeks after it was lost, we got an email from chargerback saying that the ipad had been found and that we could have it shipped to us. We paid the very reasonable fee and in less than 24 hours , the iPad arrived! Thanks Air Canada and Chargerback!! My daughter is so happy!
-Lidia A.
A passenger of Air Canada - 1/17/2019
Excellent service, in 24 hours I received the call from a lovely lady telling me she has my backpack, everything there. Next day my pack is Fedex to me. Excellent, so thankful, love the system. Thanks so much!!!!!!
-Juan V.
A passenger of United Airlines - 1/17/2019
Thank you for being diligent in returning my small suitcase to me intact. Everything is present and accounted for. It arrived at 2.05 pm 1/16/19. Thank you again.
-Fedricka C.
A passenger of MSC Cruises USA - 1/16/2019
You guys rock!! I honestly didn’t think I’d see my telephone again. Thanks you so much!!!
-Ricki S.
A passenger of American Airlines - 1/16/2019
thank you for not giving up and continued looking...
-Carol B.
A passenger of American Airlines - 1/16/2019
Thank you so much for finding my sons phone and returning it!
-bindubal k B.
A passenger of American Airlines - 1/16/2019
Thank you so much for your service.Lost item arrived much sooner than I thought.
-yuko A.
A guest of Hilton Grand Vacations Club Las Vegas Boulevard Suites - 1/15/2019
When the iPad was found two weeks after being lost company was quick to notify and send. Thank you
-Daunalee Z.
A passenger of Air Canada - 1/15/2019
Thank you.
-Teryle W.
A passenger of United Airlines - 1/15/2019
Thank you so much for the follow up on my lost wallet/purse. It has saved me so much time and trouble to not have to request new passport etc..... Love my American Airlines...
-Sandra B.
A passenger of American Airlines - 1/15/2019
Thank you for finding and shipping my lost item!!
-Sara C.
A passenger of United Airlines - 1/15/2019
American kept in touch with me every week and eventually found my prescription glasses left on the plane, cant thank them enough!
-Creighton
A passenger of American Airlines - 1/15/2019
I would like give one of my Executive Platium regonition coupls to the super nice lady at lost and found Charlotte. She went above and beyond to help me on this one. How can I do this?!! Thanks
-frank M.
A passenger of American Airlines - 1/15/2019
Aspetto con ansia. Grazie
-Antonietta Lucia P.
A passenger of MSC Cruises USA - 1/15/2019
We received my husbands lost items today and want to tell you how grateful we are for the fantastic service and help we received from Harrah's employees in this stressful time. Again please accept our thanks.
-Sandra S.
A guest of Harrahs Resort Southern California - 1/14/2019
Thanks so much for keeping our products safe and for sending us a notification email. The company is very thankful with your services.
-Santiago C.
A passenger of American Airlines - 1/14/2019
I was a little concerned not being able to speak to a real person when I found I did not have my Kindle. But low and behold 2 days later I was notified it was found and was easily made arrangement for return . I received it 2 days later. Thank you so much!!! have been so lucky in finding things and Amtrak made me believe that there are many more honest people than in this world than we think!!Thanks again
-bobbie
A passenger of Amtrak - 1/14/2019
Very pleased with your service. It was a pleasant surprise to be greeted by your message that you found my hearing aids and made it easy to get them back to me. Thank you.
-Martin J.
A passenger of American Airlines - 1/14/2019
I have received my lost items found. In fact I forgot about a shirt that was also sent.I appreciate prompt service and return of my lost items
-Purushottam N N.
A guest of Crystal Mountain - 1/14/2019
I commend George and the staff at the Residences for locating my reading glass and book. They were mailed to me and I now have them in my possession . Many thanks, Jack
-John A.
A guest of New York Hilton Midtown - 1/13/2019
Thanks guys. I received the package. You are great.
-Anton P.
A guest of Moana Surfrider A Westin Resort and Spa - 1/12/2019
Thank you. Very considerate of you
-Joe L.
A passenger of United Airlines - 1/12/2019
I got all my stuff back. Thank you for your prompt assistance. It worked realt well.
-Anna L.
A passenger of American Airlines - 1/12/2019
Very impressed with communication keeping me informed. Thanks a million for locating and returning my item. Your post cruise system is great. Thanks Carnival Cruise Line, you are great. Thanks again.
-Marjorie S.
A passenger of Carnival Cruise Line - 1/12/2019
I am amazed at your organization for getting my purse back to me. Incredible service! Thank you so much!
-Barbara R.
A passenger of American Airlines - 1/11/2019
Thanks for your quick response and sending it so fast! I really appreciate that I will have it back soon...
-Olivia M.
A passenger of United Airlines - 1/11/2019
the person who attended me has given me an excellent service, many thanks to the people who found my lost items as well as the lady who took care of me during the process of sending the package to my house
-Federico V.
A guest of Westgate Vacation Villas - 1/11/2019
Excellent reactivity from your team... the gate agents especially at C23 in Dulles for my IAD-ORD flight to try to get my items before i left the airport. Thank you so much to you all!!
-Marina M.
A passenger of United Airlines - 1/11/2019
My tablet arrived today, safe and in working order. Thank you USPS and United Airlines for retrieving and returning this to me.
-Grant B.
A passenger of United Airlines - 1/10/2019
Thank you so much for finding my laptop and sending it back to me. You guys are awesome
-Shaun L.
A passenger of American Airlines - 1/10/2019
Thank you. Our package arrived
-Mr william C.
A guest of HGV at Craigendarroch - 1/10/2019
My pillow arrived here on time yesterday-Jan. 8, 2019. Thanks for the prompt attention and result!
-Margaret C.
A guest of Embassy Suites Georgetown/Grand Vacations District - 1/9/2019
Thank you for all the updates and getting my Kindle back home!!!
-Vicki N.
A passenger of American Airlines - 1/9/2019
Thank you so much for your great collaboration. All good!Sincerely,Carmen P.
-Carmen P.
A guest of Four Seasons Hotel - 1/9/2019
Thank you for helping me find my ID! It’s a huge relief to get it back in my possession. You’re amazing.
-Heather C.
A passenger of American Airlines - 1/9/2019
What a great lost and found system. Thank you so much for finding my item!! I fly American most of the time now and you guys treat us well!
-Jennifer A.
A passenger of American Airlines - 1/9/2019
I received my package in the mail today and I was pleased with your service in the return of my granddaughter’s gold pass along with her gift card. Thank you for the prompt service.
-Regana
A guest of Six Flags Over Texas Security Lost and Found - 1/8/2019
I just wanted to let you know how happy my tablet was found and located. I received a few texts advising they had not located it, and then today one saying you did locate it. One happy customer now!! Thank you for all the hard work!! Much appreciated!
-Karen H.
A passenger of American Airlines - 1/8/2019
I am very pleased with this process. It was effortless, prompt and correct. I really didntHold out much hope in getting them back. IReally like these frames. Thank you for such great service. The whole process was done inLess than 25 hours. I am impressed.Barbara S.
-Barbara S.
A passenger of Royal Caribbean International - 1/8/2019
Thank you for sending item.
-Riri T.
A passenger of United Airlines - 1/8/2019
Please accept my sincere thanks. Although we haven't yet received our son's iPad (and i will let you know when we do), I am extremely grateful to you for having pursued and retrieved it. I honestly had almost no hope at all that we would find it. Thank you VERY much. Sincerely, PK
-Patricia K.
A passenger of United Airlines - 1/8/2019
Thank you SO MUCH for returning my credit card wallet to me after it was lost in Portland, Maine.
-Barbara M.
A passenger of American Airlines - 1/8/2019
thank-you for helping me to find my item,
-victor F.
A passenger of Royal Caribbean International - 1/8/2019
Thank you for returning our mirror. We give your name to all our friends here in Eugene. You are the best!
-James L.
A guest of Portland Paramount Hotel - 1/7/2019
Thank you so much That was remarkable and very efficient in finding my jacket. I have received it by Fed Ex already.
-Edward S.
A passenger of American Airlines - 1/7/2019
I left my wedding ring at the hotel when I checked out on 12/31/18. I did not realize that my ring was missing until I was boarding the plane to come home to Houston. I called Luxor on 1/2/19 and spoke with Dina at Lost and Found. The maid who cleaned my room found my ring when she was cleaning the room and turned it in. Dina had my ring in her possession! After completing the required paperwork online, my ring was in the mail that day! Thank you to the Luxor housekeeping for finding the ring and turning it in. Thank you to Dina for being understanding and so very prompt in sending my ring back to me. This ring belonged to my father and obviously has much sentimental value!
-Boris P.
A guest of LUXOR Las Vegas - 1/7/2019
Thank you so much! This seems to be a very effective system - it's been easy to navigate and I appreciate the updates and quick shipping.
-Shay Ralls R.
A passenger of American Airlines - 1/7/2019
I want to commend Lee K. for the outstanding work he did to return my ipad. He was extremely efficient, kind and courtious. He went beyond to return my idem to me. Outstanding job!!! Someone who is good at the small things will do good with the big things!
-Priscilla P.
A guest of DOUBLETREE SEATTLE AIRPORT - 1/7/2019
The rooms are very nice at this price. The most importantly. I lost one item and found after calling them. Many thanks for that.
-Suparno B.
A guest of Westgate Historic Williamsbug - 1/7/2019
Just want to thank you for finding my passport and returning. I appreciate that very much. This was mt 2nd cruise with Carnival and was very pleased. Again thank you!!
-Diane B.
A passenger of Carnival Cruise Line - 1/7/2019
This has been the most AWESOME Customer Service experience I have encountered.
-Valery L.
A passenger of American Airlines - 1/7/2019
Thank you for your prompt response and attention. Thank you for a job well done!!!
-Irene G.
A passenger of American Airlines - 1/7/2019
United and the representative that takes care of lost items was wonderful and very impressive thank you Lou Anne P.
-LouAnne P.
A passenger of United Airlines - 1/6/2019
Thank you so much for the prompt return of my briefcase. The whole experience was efficient
-Susan A C.
A guest of Embassy Suites Tampa - 1/6/2019
I was very surprised that my iPad was found. I appreciated the numerous updates and the ease of getting the item sent to me.
-Sharon W.
A passenger of United Airlines - 1/4/2019
Thanks I recived my items to day.
-Beverly C.
A guest of Lost and Found Venetian Palazzo Resort and Sands Expo - 1/4/2019
I recieve from my credit card a information that it was cancelled. So, I think you may not recieve the payment. If it occours please contact me by email or by cel 5531971652064. Thanks in advance, Leonardo
-LEONARDO BONISSON R.
A passenger of United Airlines - 1/4/2019
thank you so much
-TOMIKO Y.
A guest of Moana Surfrider A Westin Resort and Spa - 1/4/2019
Yvonne helped me recover a few articles of clothing I left in my Room at the MGM Grand in Las Vegas. She was quick to respond, courteous, and efficient in her work. I received my clothes after a couple days. THANKS SO MUCH!
-Byron L.
A guest of MGM Grand - 1/4/2019
Once again AA has gone the extra mile for me in this trip! Thank you so much! You’ve restored my faith in humanity!
-Pamela T.
A passenger of American Airlines - 1/4/2019
Thank You for your diligence in finding my phone
-DEBORAH B.
A passenger of American Airlines - 1/4/2019
Thanks so much for kindness and conscientiousness in getting my makeup bag back to me. Happy New Year!
-Roberta R.
A guest of Sycamore Mineral Springs Resort - 1/4/2019
I just received my lost IPad. Great job and thank you! I had little hope of seeing it again but you surprised me with your almost immediate response to my submission to AA's on-line lost and found. And it was back to me less than 72 hours later.Again, great job.Roger Sanders
-Roger S.
A passenger of American Airlines - 1/4/2019
Thank you
-Dave M.
A passenger of Lee County Port Authority - 1/4/2019
Thank you United Airlines and Chargerback for notifying me of my lost Kindle. It was fast and easy to have it returned to me. I am most appreciative.
-Robinson
A passenger of United Airlines - 1/4/2019
Thank you so much for your efforts and success in reftuning not just my laptop but also the papers that were with it. I am so grateful and so impressed with your customer service in this regard. We will be loyal Air Canada customers for years to come. Thank you!!!
-Rebecca F.
A passenger of Air Canada - 1/4/2019
Late this morning I received a FedEx delivery for our special needs sons backpack that was inadvertently left on the plane.
I am writing to commend you all on an exceptional level of service we experienced, from the time we submitted an online claim and placed several phone calls, to receiving email notification the item was recovered. Our son Ryan was delighted to receive his backpack which contained his iPad Pro and Christmas gifts. We appreciate your timely handling of this matter and we shall be spreading the word that the service provided has been outstanding. We trust you will pass on this recognition to staff members as they are truly a reflection of the high levels of standard that we have come to expect with Air Canada.
In today�s culture, I feel praise and compliments are needed and we would like to pass on our appreciation to everyone for their highly proficient service.
Well done Air Canada and Chargerback! We look forward to our next flight.
Thanks and best regards,
Kathy, Sean and especially Ryan
-Kathy B.
A passenger of Air Canada - 1/4/2019
I thank United employees very much for retrieving my kindle from seat back, due to my leaving it on the plane. Your return of the item arrived today in the mail. Again thank you very much for your prompt action in locating and sending item back to me. Your team ROCKS!!
-Michele S.
A passenger of United Airlines - 1/3/2019
American airlines was very time efficientwyen sending out my lost item thank youv
-Emerson
A passenger of American Airlines - 1/3/2019
excellent service it has taken 3 months to find my Ipad but you have and its on its way back
-ian L.
A passenger of Royal Caribbean International - 1/3/2019
I already received my cellphone thank you
-Hermelinda F.
A passenger of United Airlines - 1/2/2019
Robin from lost and find ( Bally’s A.C) was Amazing!!!!!!!!She shipped out my very expensive Apple Watch that I lost and I can’t believe she was able to track me and shipped me back my watch.Thank you! Thank you! You made my holiday and it feels good to still know it’s still good people in the world.
-Gwyneth C.
A guest of Ballys Atlantic City - 1/2/2019
Excellent service. I was surprised at how quickly AA found my item. Communication was great as well.
-Michelle F.
A passenger of American Airlines - 1/2/2019
Received my hearing aid this afternoon.Thank you for packaging it so well and sending it so quickly. Special thanks to Laura in lost and found for communicating with me and sharing my happiness when my lost hearing aid was found.
-Joan K.
A guest of Caesars Atlantic City - 1/2/2019
Thank you for finding my phone and sending it back quickly!
-Chad G.
A guest of Six Flags Magic Mountain - 1/2/2019
I can't express my overwhelming thanks and feeling of relief enough. I just kept believing the wallet had to be found, never did I expect American Airlines to go the extra mile to return it. Sincere thanks and gratitude,CPPenn
-Cheryl P P.
A passenger of American Airlines - 1/2/2019
We thank you for finding my phone and look forward to having it returned soon.
-William B.
A passenger of American Airlines - 1/2/2019
Thank you so much for finding and returning that ring. It has so much sentimental value and we really thought it was lost for good.
-Theresa M.
A guest of Harrahs Cherokee Resort - 1/2/2019
I was so upset when I realized I'd left a couple tops in the closet of my hotel room. Even though they probably aren't worth the $21 it costs to ship, I'll be very happy to have them back. Thank you!
-Diane L.
A guest of MGM Grand - 12/30/2018
Thank you so much! The item arrived quickly and I really appreciate the service!
-Christine S.
A guest of Hilton Grand Vacations Parc Soleil - 12/30/2018
We will be forever grateful for your diligence in helping us get our things back to us. You went above and beyond!!
-James R.
A passenger of United Airlines - 12/29/2018
Thank you for your prompt reply and mailing the lost item back. Received it only two days after my inquiry. The Embassy Suites staff in Greenville is the BEST!!
-PatrickByrne
A guest of Embassy Suites Greenville Golf Resort and Conference Center - 12/29/2018
Very good service thank you for all your help especially the list and found staff... very sentimental value for the earrings... take care... Happy New Year!
-Sandra G.
A guest of Rio All Suite Hotel and Casino - 12/29/2018
Lost and found department found my lost carry on item and got back to me timely. Very much appreciated.
-Nami S.
A passenger of United Airlines - 12/29/2018
You shouldn't roll and cram 2 expensive shirts in the smallest envelope you can find and charge $17. It was obvious that they were still on the hanger and pressed. It's ridiculous and looks bad on the hotel to ship them this way.
-Jesse J.
A guest of Harrahs Cherokee Resort - 12/29/2018
Thank you!
-Polly G.
A passenger of American Airlines - 12/29/2018
Thanks for returning my lost phone in such a timely manner.
-Yuehsin C.
A passenger of American Airlines - 12/29/2018
The employees were all very helpful and willing to assist. Yelena certainly went above and beyond. After the Post Office returned the jacket due to an invalid address (Post Office error). She called and personally verifed my address and mailed me the jacket again. My son is in the military and that is his favorite jacket. He was so excited and happy to see it again. Thank you so much!
-Mirna
A guest of Holiday Inn Express and Suites Boston Garden - 12/28/2018
Thank you for delivering my lost IPad
-Brenda R.
A passenger of American Airlines - 12/28/2018
I'm looking forward to receiving my stuff. Thank you for a prompt reply.
-Shraga D.
A guest of Inn at Seaside - 12/28/2018
I appreciate your team efforts for finding my wallet and returning it to me. Exceptional job.Thank you
-Carlos M.
A guest of Six Flags Over Texas Security Lost and Found - 12/27/2018
Thank you for getting it back to me!!
-Nancy B.
A passenger of Carnival Cruise Line - 12/27/2018
Thank you very much for all your help.My mom was so happy she got her passport and state ID back. Happy holidays!!!
-Jesse A.
A passenger of United Airlines - 12/27/2018
Thanks so much to all involved at Reagan National with returning my wallet and returning it intact. Very much appreciated!! Happy New Year!! Ron
-Ron H.
A passenger of American Airlines - 12/27/2018
I receive the laptop.Thank you very much!
-Miharu U.
A passenger of Hallmark Aviation - DFW Lost and Found - 12/26/2018
Thank you so much! That was fast!!
-Julia
A passenger of American Airlines - 12/26/2018
Completely satisfied with quick return of list item. Thsnks
-Tarquin
A passenger of United Airlines - 12/26/2018
We stayed at treasure island the weekend of December 14th and had a great time at our daughters cheeer competition! This is our 4th year doing so but this year my daughter lost her phone. We called the front and told them about our situation and it ended up being in lost and found. The process was surprisingly very fast and easy! We submitted a claim and received an email on how I wanted it shipped and that was it! Thank you so much for your help and we will continue staying with you guys during cheer competitions.
-Viridiana G.
A guest of Treasure Island - 12/24/2018
I’m super grateful! The team is amazing!
-Gynai K.
A passenger of American Airlines - 12/24/2018
This process could not have gone more smoothly. I am completely delighted and relieved to be getting my wallet back. The team at MCO was very courteous and supportive in helping me get my wallet back before I had to travel again. Miesha (I hope I am spelling her name correctly) and Sebastian were more than accommodating and sympathetic to my situation. So grateful to have their help. A million thank yous.
-Amy B.
A passenger of American Airlines - 12/24/2018
Good and diligent service.
-Ahcene M.
A passenger of United Airlines - 12/24/2018
Thnak you, thank you. Praise God. Merry Christmas to all of you.
-Art R.
A passenger of United Airlines - 12/24/2018
Thank you. Vincent
-Vincent C.
A guest of WDW Swan and Dolphin Resort - 12/24/2018
received the library book
-Patsy S.
A guest of Hampton Inn and Suites Springdale - 12/23/2018
Thank you so much for finding my daughters phone! I dont know who turned it in or who found it but my daughter is so happy now that her phone is on the way home! Thanks AA!!
-Rosana B.
A passenger of American Airlines - 12/23/2018
Jesse enormously helpful and responsive in tracking and locating my Brooks Brothers trench coat and arranging to have it returned to me. Grateful to her.
-Susan P.
A guest of Embassy Suites Ft Meyers - 12/23/2018
great customer service ,very professional and friendly,and organized.Thank you
-Roshanak A.
A guest of Lost and Found Venetian Palazzo Resort and Sands Expo - 12/23/2018
Impressed by your service. Regular contact over the last week, and today a call from a helpful staff who connected me and my item. He was helpful in sharing information on how I could have my list item returned. Excellent customer service!
-Lisa K.
A passenger of Air Canada - 12/22/2018
Outstanding service. I particularly want to complement Arlette from the La Guardia lost and found department. She was simply outstanding, caring, interested, reassuring and was very professional. I am very grateful to her for all her support, she should be rewarded. DAVID
-David B.
A passenger of American Airlines - 12/22/2018
Excellent service!! So pleased at the prompt and efficient service.
-James P.
A passenger of American Airlines - 12/21/2018
Good job - finding , tracking and delivery.Congratulations and Merry Christmas
-Mintern
A passenger of Air Canada - 12/21/2018
THANK YOU!!! I lost hope that my item would ever be found and 6 weeks later I receive a notice that my item was found!!! I can't thank you enough for not giving up even when I had. I think I am still in shock that there is still such honesty and integrity left in the world, thank you for that.
-Deborah W.
A passenger of American Airlines - 12/21/2018
I am so pleased that my Kindle has been located and is being returned. Thank you so much. Merry Christmas.
-Rae S.
A passenger of United Airlines - 12/21/2018
Bob at JFK was awesome to work with! I cannot express how grateful I am for not only him, but the team that recovered my lost item and make the arrangements to get them back to me during the Christmas holiday.
-Kenni F.
A passenger of American Airlines - 12/21/2018
Merci pour le bon service
-Raymondedeschenes
A passenger of Air Canada - 12/21/2018
Dear Hannah :. Thank you so much for your excellent customer service !!
-Linda
A guest of Blue Mountain Resort - 12/21/2018
Thank you very much Merry Christmas and a Happy New Year
-Brenda M.
A guest of Great Wolf Lodge Southern California - 12/20/2018
Just want to say thank you. It’s just a sweater but it has great sentimental value!
-Carl F.
A passenger of American Airlines - 12/20/2018
Thank you American Airlines for returning my IPad. I am very impressed how smooth the whole process went! Happy Holidays to AMERICAN AIRLINES
-Morris B.
A passenger of American Airlines - 12/20/2018
I got my phone back. Thank you!
-Denise V.
A guest of SLS Las Vegas - 12/20/2018
Arrived safely, thank you very much
-Michael M.
A passenger of United Airlines - 12/20/2018
I left my phone on the train and Amtrak was so extremely helpful in helping me get it back. YOu guys are the best!!!
-John M.
A passenger of Amtrak - 12/20/2018
Thank you for locating my item that I left on my flight and keeping me posted on a weekly basis. I just received it today. Happy holidays
-Cheryl W.
A passenger of United Airlines - 12/19/2018
I got back my folding seat-cane. Thank you so, so much!!!!
-Nancy R.
A passenger of United Airlines - 12/19/2018
American Airlines has been fantastic - I am so grateful and with thanks, Joan
-Joan B.
A passenger of American Airlines - 12/19/2018
I was able to contact management at Tucson for Alligents he has found and shipped purse to me. Thanks Happy Holidays
-nyla W.
A passenger of Allegiant Travel - 12/19/2018
Thank you very much for your efforts to recovermy cell phone. I really appreciate your actions
-Fred L.
A guest of Beau Rivage Resort and Casino - 12/19/2018
surprised at how efficient this was, many thanks. it's appreciated.
-chris A.
A passenger of United Airlines - 12/18/2018
thank you so much for finding these personal items, I was so disappointed when they were gone. Your email made my day!
-Kelli Lynn V.
A passenger of United Airlines - 12/18/2018
I figured it wouldn't hurt to contact American Airlines about my lost phone. It was a nice surprise to hear from AA so quickly and that my phone was found. Thank you so much PS the cabin crew on that flight were great.
-Robin W.
A passenger of American Airlines - 12/18/2018
You did a fantastic job of getting my lost item back to me. I was sure it was gone forever! I am so grateful for your superb efforts for us travelers!
-Carole R.
A passenger of American Airlines - 12/18/2018
Thank you for the way this return was made so quickly...much appreciated!!
-Anne Y.
A guest of Atlantis Casino Resort Spa - 12/18/2018
Excellent customer service
-Soraida A.
A guest of Ocean Resort Casino - 12/18/2018
Vickie Montgomery was the person who assisted me and she was extremely helpful in me retrieving my lost article. Thank you.
-Dennis B.
A guest of Four Seasons - 12/18/2018
Great work and happy holidays
-Lew C.
A passenger of American Airlines - 12/18/2018
Glad you had my phone and contacted me quickly
-Andrew M.
A passenger of American Airlines - 12/18/2018
I received my address book in the mail today! That is only 3 days since I submitted my claim.Excellent service!Thank you,Doug
-Douglas R.
A guest of Hilton Grand Vacations Club The Elara - 12/17/2018
I received my small pillow back on Sunday! I appreciate the efficient swiftness.
-Judith M.
A guest of Sycamore Mineral Springs Resort - 12/17/2018
I'm so happy to get my daughters blankie and stuffed animals back. Linae was incredibly kind and caring. I had called a week ago and the man I spoke to said they weren't there. I cannot express enough how thankful I am that I called back and that Linae in Security was the one to see my inquiry and call back. It's all my daughter wanted for Christmas. Thank you so much for caring, Linae!
-Brantly Lois T.
A guest of Double Tree Anaheim Orange County - 12/17/2018
Thank you so much, I had no faith in automated process and had expected not to see my I pad ever again. You have exceeded my expectations by a mile or a hundred miles, communications have been timely and I have learned a lesson about keeping records and backupsonly drawback : my shiny new I pad Pro has to go back to Apple store ...
-Agnieszka M.
A passenger of Air Canada - 12/17/2018
Great service, glad to have my old iPad back in good shape. Thank you.
-richard S.
A passenger of Air Canada - 12/17/2018
Thank you, thank you, thank you!!
-Tara D.
A guest of Harrahs Cherokee Resort - 12/17/2018
When we were packing up to leave the South Beach Club on December 1, 2018, we failed to check the safety storage container and we left my leather brief case in the storage container. After we returned home, I discovered the Club had sent us an e-mail message stating the room cleaning personnel had found my leather brief case and the Lost and Found Software provided by "Chargeback" would be more than courteous to send by USPS my brief case and all I would have to do is notify them I would pay the shipping charges. I did so and, in a few days, we received the brief case by USPS. I was so excited and thankful to know "Chargeback" did as they had promised and I received my important and valuable information I was able to get sent to me, My wife and I and our two friends who came down to spend the week with at the Club had a great time at the Club and enjoyed several musical shows we attended while there. Also, the Club employees also took good care of us and met all our needs and they were so kind and courteous, as always. We are looking forward to our next trip to the Club soon.Thank you for all your great support, kindness and care while we are there on all our trips to the Club and we wish all the employees a very Merry Christmas and a Happy New Year if we don't get to see you before then. Sincerely, Jerry C
-Jerry C.
A guest of Holiday Inn Club Vacations South Beach Resort - 12/16/2018
Your service is excellent and very appreciated.Thanks a lot
-Thanapol C.
A passenger of Air Canada - 12/16/2018
Agent was very helpful and friendly. Knew immediately my belongings were found. Sent all pertinent info I needed to start procedures for return. I can't thank her enough. She deserves a raise.
-Gloria S.
A passenger of American Airlines - 12/16/2018
Thanks for all your help, perfect service to get my drivers license sent to me! Thank you
-Terry B.
A guest of PARK MGM Las Vegas - 12/16/2018
Thanks for all your help, perfect service to get my drivers license sent to me! Thank you
-Terry B.
A guest of PARK MGM Las Vegas - 12/16/2018
I am very grateful to you folks. thank you,Perry
-Perry S.
A passenger of American Airlines - 12/15/2018
Great service in finding my laptop. You all helped me avoid a big disaster. Thanks so much.
-Samuel H.
A passenger of American Airlines - 12/15/2018
I'd like to say thanks so much for taking such good care of my kindle. I love to read and it has lots of books downloaded on it! Someone found it in my seat pocket and was honest enough to turn it in to lost and found, and then lost and found was honest enough to track me down to return the item. This day and age, this does not happen often. Also it's probably easier to toss and or keep an item rather than do the endless paperwork... So I truly appreciate your great customer service. Our entire experience with American Airlines was a good one. Happy Holidays, jeanne
-Jeanne C.
A passenger of American Airlines - 12/15/2018
I’m happy we are getting our lost photos back. Sarah was very helpful. Thank you.
-Judy H.
A guest of Embassy Suites Des Moines Downtown - 12/14/2018
Well, Tony at JFK airport was the best!! He made an extra effort to find me and match me up. Now the staff at Phoenix Sky Harbor has to be pushed to even provide assistance beyond calling the gate. While I appreciate the size of your company, only Tony, living in the largest city is USA provided excellent customer services! I hope I never lose anything else when flying again, unless it is going through JFK.
-Gail
A passenger of American Airlines - 12/14/2018
I received my package. Thanks very much!
-James R.
A passenger of United Airlines - 12/14/2018
Hospitality by the Orlando lost and found is second to none. Can’t thank you enough. Even if it costs more...I will try and always travel only on American. You guys always go above and beyond but this is next level. Thank you!
-Marc V.
A passenger of American Airlines - 12/14/2018
Very efficient process once I understood how it all worked. Thank you!!!!
-Patrick M.
A passenger of American Airlines - 12/14/2018
Excelente job. Very profissional. Congratulations!
-Mauricio
A passenger of United Airlines - 12/14/2018
Absolutely appreciate the diligence in finding the watch and getting it back to me quickly and in perfect shape. Thanks
-John F.
A passenger of American Airlines - 12/13/2018
Thank you so much for your taking care of this. I was still in the airport when I realized that my passport was missing. No one in SFO could give me a number so I could call passport control to see if my passport was left in the immigration area global entry kiosk. Although people tried to be helpful, I spent an hour between planes going from one person to another to no avail. Figuring that I had no solution at SFO, I decided to get on my plane to LAX and worry about it when I returned home. To my great delight, I received the communications from United that my passport was found and there was a simple process that would get it back to me. THANK YOU AND UNITED SO MUCH!!! I was no longer anguished as to what my next steps would be. I will tell all my friends about your incredible service. Thank you!
-Linda G M.
A passenger of United Airlines - 12/13/2018
Thank you for the quick find and return of my iPad. Yes there are good people still out there. Have a great holiday!!
-Delmar R.
A passenger of American Airlines - 12/13/2018
I want to THANK the Wynn Staff - both security and lost and found in their EXCELLENT and professional service in getting my lost ring back to me safely and quickly! Robert in security acted quickly to send staff to retrieve the property and assured me that it was under lock and key. Additionally, the Lost and Found department thoroughly explained the process and acted quickly to send the property back. Again, thank you for your superior service! Cheryl C.
-Cheryl C.
A guest of Wynn Las Vegas - 12/13/2018
Thank you Thank youThank you
-Carrie C.
A passenger of American Airlines - 12/12/2018
Best Customer Service I've ever experienced. I left my Kindle on the train on Saturday. I checked in at Chicago when I left Sunday, and then in Milwaukee. No Kindle. (I did not leave my information with anyone) Monday evening I received a call from Tom in Milwaukee, he found my Kindle, turned it on to find my name, and got my contact info from my reservation. I was sent a form to pay for shipping that evening. Today, Wednesday, I already have my Kindle back! Thank you so much!!!!!
-Nancy L.
A passenger of Amtrak - 12/12/2018
I was thrilled with your lost and found service. It took me a month to realize I’d left the items behind on-board the T
-Kate E.
A passenger of Aggressor Fleet - 12/11/2018
Unbelievable!!! Above and beyond expectations!!! Superior service at airport and lost and found follow through!!!
-Jose E.
A passenger of American Airlines - 12/11/2018
Thanks for your help
-Miguel M.
A passenger of Air Canada - 12/11/2018
Of course when we forget something at our hotel room, we typically just write if off. These items were a little more important. I am so happy with this Lost and Found process and our options to get the items returned! You couldn't have made it any easier. I hope you can pass on our gratitude and appreciation to the housekeeping person that turned them in. Getting these items back has made my day!THANK YOU!!!!!!!!
-Betty J R.
A guest of Beau Rivage Resort and Casino - 12/11/2018
This service is very easy to use. Love it.
-Dirinda
A guest of Sunset Station - Security - 12/11/2018
thanks for getting back to me on my products. I'm happy they were found and i like this process even though you limit the ability to speak with a human.
-Drew H.
A passenger of Amtrak - 12/11/2018
Superior Service. Thank you, particularly the housekeeping staff. They were extremely responsive and helpful in locating my lost item. Thanks to all !
-Christopher J W.
A guest of Trump Hotel - 12/10/2018
You guys are on your game, thanks so much!
-Murray B.
A passenger of United Airlines - 12/10/2018
Lost Report ID: 10586331 (United Air)The iPad and Case have been returned, but the Air Buds, Apple ear buds, Apple Watch Charger, and chargers for the iPad and iPhone are missing along with the associated wires. I need your documentation that they were missing upon receipt by you in order to claim from the party that may cover the loss.
-Daniel B R.
A passenger of United Airlines - 12/10/2018
Excellent service! Thank you!
-Clarence C.
A guest of Mandalay Bay Delano Lost and Found Dept - 12/10/2018
Thank you for helping me get reconnected to my lost item.
-Keith S.
A passenger of American Airlines - 12/10/2018
hey there! we are so happy you found our lost item!! just wanted to make sure it is being sent out ... tracking says a label has been created but i don’t see that it has shipped yet. thank you!!London G.
-London G.
A passenger of Royal Caribbean International - 12/9/2018
Ann was very, very helpful with finding carry-on and forwarding to destination on same day.
-diana Q.
A passenger of United Airlines - 12/8/2018
So happy that our items were found and that this service was available to ship back to our home address :)Very happy!
-Marisa Q.
A guest of Flamingo Las Vegas - 12/8/2018
I need a refund please contact me ASAP. Ended up shipping with UPS.
-Chris G.
A guest of Hilton Portland - 12/7/2018
Am impressed on how you relay information to your clients. Am now aware when to receive my items. I once again congratulate your service delivery.
-michomi E.
A passenger of American Airlines - 12/7/2018
Wow! We are incredibly impressed and grateful for your impeccable service in finding and shipping the new iPad I left in my seat pocket while flying from Dallas to Tampa. The communication was thorough, timely and we’ve already received it from FedX. We’ve had several stints with “lost luggage†over the years with other airlines, but your service was much, much better than we’ve ever experienced. Thank you for making customer service a priority!,
-Becke P.
A passenger of American Airlines - 12/7/2018
Happy to have the iPad back
-Denise
A passenger of American Airlines - 12/7/2018
The service is very efficient and great!
-Jun L.
A passenger of Hallmark Aviation - DFW Lost and Found - 12/7/2018
Am greatly impressed in the manner you execute your duties. This is a clear indication that you people really regard your customers. Bravo.
-Michomi E.
A passenger of American Airlines - 12/7/2018
Thank you for finding my Ipad Mini.Joan Lewis was very nice and very helpful.
-Tom R.
A passenger of American Airlines - 12/7/2018
Thank you. So glad to have my iPad back.
-Myrth R.
A passenger of United Airlines - 12/7/2018
Thank you very very much for finding my wallet. You saved me a days work from having to get all new identification
-Mark P.
A passenger of United Airlines - 12/7/2018
Thank you for taking the time to locate my missing item. The process was easy and convenient. I look forward to my next flight on American Airlines.
-Leticia C.
A passenger of American Airlines - 12/6/2018
THIS MADE MY WHILE WEEK THANK YOU SOOOOO MUCH!!!!!! That wallet was a gift I got myself after my first time living abroad thank you for finding something so special to me
-Viveca R.
A passenger of American Airlines - 12/6/2018
Awesome service!!!!! Thanks.
-Tom P.
A passenger of American Airlines - 12/6/2018
Thank you for not giving up on looking for my tablet. I’m able to keep my memories
-Wendell
A passenger of American Airlines - 12/5/2018
Fed X delivered my lost item tonight. Can't thank you enough for finding
-Marie M.
A passenger of Princess Cruise Lines Ltd - 12/5/2018
Hope this works to get the phone back. So far this has worked well
-DeWayne U.
A passenger of Air Canada - 12/5/2018
Thank you.
-Martin A S.
A guest of Hilton Grand Vacations Club The Elara - 12/5/2018
Thank you very much for all your effort and finding and sneding me my lost items. Happy Holidays to all.
-william B.
A passenger of American Airlines - 12/5/2018
Thank you so very, very much! What a great crew of honest individuals you have! That quality is rare these days, how refreshing that American Airline employees have such integrity.Sincerely Hope
-HOPE MARIE L.
A passenger of American Airlines - 12/5/2018
Thank you!!
-Ken P.
A passenger of United Airlines - 12/5/2018
Thank you very matchNow I take my lost items!
-Masaya S.
A guest of Hilton Hawaiian Village - 12/5/2018
Many thanks for finding my item! Who ever turned in my item really saved me a lot of hassle.
-Paul P.
A passenger of American Airlines - 12/4/2018
Thanks for sending jacket i recieved it yesterday Thanks Merry Christmas
-Jerry G.
A guest of Hilton Grand Vacations at Seaworld - 12/4/2018
Exceptional job!
-Aaron T. J.
A passenger of American Airlines - 12/4/2018
Great service, thank you!
-Connie G.
A guest of The Linq Hotel (Lost and Found Department) - 12/4/2018
Great service!!
-Joe P.
A passenger of American Airlines - 12/4/2018
Thanks so much for taking the time to call me that my purse had been found. I am a frequent passenger on Amtrak to care for my parents. So appreciate your help in recovery of my purse/wallet.
-maggie downes A.
A passenger of Amtrak - 12/3/2018
excellent fast service thanks!
-Jordan B.
A passenger of American Airlines - 12/3/2018
Thank you so much for the prompt response and sending of my lost phone. I will always tell of the promptness of the return you all gave me. Thank you again.
-Richard T.
A passenger of American Airlines - 12/3/2018
I am extremely impressed on how easy it was to report a missing item and actually have it found. Shipping was reasonable also
-Cathy P.
A passenger of Hallmark Aviation - DFW Lost and Found - 12/3/2018
I just wanna say thank you so so much Venetian a lost my cell phone the 1st day it was found in no time and losing my coat the last day I get home and it's found I am so happy thank you so much we had a wonderful wonderful time and the services has been awesome thank you again
-Jonna T.
A guest of Lost and Found Venetian Palazzo Resort and Sands Expo - 12/3/2018
Thanks for such good customer service!
-Hilary S.
A passenger of Royal Caribbean International - 12/3/2018
Excellent app once I learned about it. I was not given correct info initially and it took a few follow up calls for resolution. But ultimately my item was located and returned to me.
-Rebecca B.
A guest of Dollywood DreamMore Resort - 12/3/2018
Thank you for your help! My item was found quickly and the process for shipping and tracking was very easy and user friendly. Thank you again!
-Elizabeth A W.
A passenger of United Airlines - 12/3/2018
This was an awesome experience. I never thought I would see my company iPad ever again. Great service. Love the continued updates. The best!
-Vickie S.
A passenger of United Airlines - 12/3/2018
Thank you so much for helping us find out lost magic wand! We are thrilled.
-Katie D.
A passenger of American Airlines - 12/2/2018
Great job, received my iPad on time and intact.Thank you,Gary
-James Gary V.
A passenger of Air Canada - 12/2/2018
Thanks for finding my AirPods!
-Ed H.
A guest of Hilton Grand Vacations at Seaworld - 12/2/2018
Thanks for finding my iPad so quickly. The lost and found process was super easy.
-Jeremy G.
A passenger of American Airlines - 12/1/2018
Thank you so much for finding and sending my lost item to me!
-Anemone
A passenger of American Airlines - 12/1/2018
Thank you. Thank you. The Lost Baggage Clerk here in OKC told us what to do. Did it and my iPad is on the way home. This is a very efficient service.
-Ruth L.
A passenger of American Airlines - 12/1/2018
The tablet has arrived. Thank you very much!!
-Clinton H.
A passenger of Air Canada - 12/1/2018
received my clothes yesterday,thanks so much for returning them!
-brenda R.
A guest of Holiday Inn Asheville Biltmore West - 12/1/2018
Excellent in forwarding materials as requested. Thank you
-Dean C.
A guest of Treasure Island - 12/1/2018
I'm happy my wallet was recovered, it took a few days and an additional email to hear from someone about the status of lost item.
-Fernando G.
A passenger of Royal Caribbean International - 11/30/2018
Thank you so much for finding my lost iPad. It’s on its way home now :)
-Rezvan F.
A passenger of Air Canada - 11/30/2018
Thank you, thank you, thank you!!! I love American Airlines and the good people I meet that work there. You have made me love American Airlines even more!Thanks again!!!
-David R.
A passenger of American Airlines - 11/30/2018
Thank you for finding the lost items and the quick turn around time.
-Chris B.
A passenger of United Airlines - 11/30/2018
I receive exceptional service, including even a phone call to me when my cc (AMEX) would not work. I am very impressed. Thank-you.
-Dan L.
A passenger of Air Canada - 11/30/2018
Great Service!
-Charlotte C.
A passenger of United Airlines - 11/30/2018
Thank you so much for finding my Kindle, I thought I’d never see it again! You made it easy to have it shipped to me. Thank you, thank you, thank you!!
-Lauren B.
A passenger of American Airlines - 11/30/2018
Wanted to say thank you for finding and returning my passport, with special thanks to Brent Odea acted like my own personal concierge. Great job!
-Stephen M.
A passenger of Air Canada - 11/30/2018
Excellent work done by Hannah Martin, very attencious and kind. Thank you so much.
-Augusto Miranda de R.
A passenger of United Airlines - 11/30/2018
So easy to report lost item and quick responses/ updates
-Katrina C.
A passenger of American Airlines - 11/29/2018
Excellent service!
-Mark M.
A passenger of United Airlines - 11/29/2018
YOU GUYS ARE AWESOME!!!!!!GREAT JOB TO ALL INVOLED!!!I honestly didnt expect it back but you made my year!!!UNBELIEVABLE!!!!Thank you thank you thank you :)Reed
-reed H.
A passenger of American Airlines - 11/29/2018
I am very grateful for the quick response to my lost item claim and praise the good work of the Amtrak employees and passengers
-Joel R.
A passenger of Amtrak - 11/29/2018
I was skeptical about the out come of trying to find my lost items through this process. You vindicated this ordeal by your prompt attention and reply to me. Thank you very much. Sincerely, C.W.
-carl W.
A passenger of United Airlines - 11/29/2018
Thank you. Thank you!!! for finding my passport. What a relief!!
-Leroy J.
A passenger of American Airlines - 11/29/2018
Wow! Very impressed on how quickly my item was located thank you.
-Dana S.
A passenger of American Airlines - 11/29/2018
We have our items left in 2342 PT on Nov. 22 checkout.A big thank you to: Caesars Palace Lost
-Wayne F.
A guest of Caesars Palace - 11/28/2018
Excellent! This hotel must be superior, luxury.
-Kazuki F.
A guest of Trump Hotel - 11/28/2018
My Kindle was returned in person at the Fredericton airport. Thank you!!
-Cindy S.
A passenger of Air Canada - 11/28/2018
Please thank the housekeeper that cleaned our room and turned in my coat. I admire her honesty and integrity!! If possible, I’d love to receive her information so I may send her something as a little token of my appreciation. Thank you again!!
-Melissa
A guest of The Signature at MGM Grand Security L and F - 11/27/2018
Thanks you for finding my passport
-Jockey P.
A passenger of United Airlines - 11/27/2018
Thank you all, really appreciate it.
-Michael B A.
A passenger of American Airlines - 11/27/2018
Thank you Tony, Mike and Brian. You are all wonderful. Great customer service.
-Adrianne D.
A passenger of American Airlines - 11/26/2018
I can not say enough about the way united airlines handle my lost a d found, they were on it from the fer go, kept me updated every step of the way, I want to say a big big thanks to your diligence a d hard work on my behalf.
-Patrick T.
A passenger of United Airlines - 11/26/2018
Thank you very much. This was an easy process and was glad to receive my bag back. Hope you have a good holiday season.
-Russell P.
A passenger of Charlotte Douglas International Airport - 11/26/2018
An efficient and well documented process.Thank you very much.
-Pennell W.
A guest of Holiday Inn Club Vacations at Desert Club Resort - 11/26/2018
Thank you so much for all your help! Excellent customer service!
-Diane M.
A passenger of United Airlines - 11/26/2018
AA is my airline of choice and I will continue to use them. Recently I left a personal item on a plane. Ive never done this before and didn’t know where to start. The AA website directed me to a form to submit a lost claim. It was easy, kept me informed, and resolved my issue by shipping the lost item to me! Thank you so much for taking care of your customers. My 12 year old will be so thankful to have her device back, that she was so upset about forgetting it on the plane! Thanks for great service!
-Jenn L.
A passenger of American Airlines - 11/26/2018
Thank you!
-Mary M.
A guest of Westgate Vacation Villas - 11/25/2018
Thanks to you
-Ken A.
A passenger of United Airlines - 11/25/2018
Thank you for returning my computer plug to me so promptly. The service you have provided is excellent.
-Debbie T.
A guest of Hilton Grand Vacations at Seaworld - 11/24/2018
Thank you!
-Toni R.
A passenger of United Airlines - 11/23/2018
I received my Kindle which I left on the plane in good condition .
-Betty C.
A passenger of United Airlines - 11/23/2018
Received Yesterday. Thank you so VERY much!
-Wanda D.
A passenger of Amtrak - 11/22/2018
Excellent services!!
-Fredia M.
A guest of Viejas Casino & Resort - 11/22/2018
Thank you very much. Ithought i lost my tablet forever. We can really depend on the honesty of the united airline personnel maraming salamat po. Mabuhay ang united airline
-Petronilo C.
A passenger of United Airlines - 11/21/2018
Everthing worked out great! Happy ending!
-Milan K.
A passenger of American Airlines - 11/21/2018
2 thumbs up. Very easy tp use.
-Tammy
A guest of Dorney Park - 11/20/2018
I received my lost I-pad today from American Airlines. Thank you to all who worked on getting this back to me. It evidently slid out of my bag in the overhead bin. It was an early Christmas present from my spouse so I was more than grateful when you recovered it. This says a lot for the honesty and integrity of your employees. Heartfelt thanks. Diane Bac
-Diane B.
A passenger of American Airlines - 11/20/2018
Your service is great! Left my i pad on the seat on Sunday night and got it back Tuesday. I am very pleased and impressed. Thank you so much!!!!
-Larry G.
A passenger of United Airlines - 11/20/2018
Thank you so much! I am so thrilled and impressed with the quality of your service!!
-Shahla S.
A passenger of American Airlines - 11/20/2018
Thank you very much for your help have a great day.
-Stephen C.
A passenger of American Airlines - 11/20/2018
Thank you so much for finding my article and sending it to me so quickly!
-Gregory B.
A passenger of American Airlines - 11/20/2018
Thank you so much! I thought my kindle was lost forever but you found it and returned to me! That customer service goes a long way, you really made me happy!
-Sondra R.
A passenger of American Airlines - 11/19/2018
I received my tablet in perfect condition. I'm glad you offer this service at a reasonable cost for when I forget things.
-Michael R.
A passenger of American Airlines - 11/19/2018
Thank you very much
-Jay B.
A passenger of American Airlines - 11/19/2018
I received my laptop today! Yeah! Thank you so much!
-Sherre Reese H.
A passenger of Hallmark Aviation - DFW Lost and Found - 11/19/2018
This was a painless process! We left some souvenirs in a bag at a restaurant at DFW. It was found and shipped in less than a day! Thanks!
-Gary O.
A passenger of Hallmark Aviation - DFW Lost and Found - 11/19/2018
Thank you guys for your fast, professional service, firstly in finding, communicating and expediting the process of my laptop. If was overjoyed to know that I didn’t lose years of work done in Africa and ministry. May God continue to bless you all.
-Apostle Chivan H. R.
A passenger of American Airlines - 11/19/2018
I would like to thank Royal Caribbean (Rhapsody of the Sea) for finding my back pack containing my camera and other personal items and returning them ALL intact. I am very impressed by the honesty and integrity of the ship's staff and to the excellent service provided by Chargerback.com. I would recommend this company without reserve. Thank you again. From John Morris (Plymouth, UK).
-John M.
A passenger of Royal Caribbean International - 11/19/2018
Very efficient method of managing lost and found. Impressive! Items just received. Thank you
-Al D.
A guest of Bellagio - 11/19/2018
Incredibly fast and professional !! All 3 people I spoke with were caring and concerned. Explained the process thoroughly. Once I clicked for payment I had a ship status within 5 minutes. Can't say enough. To all...Well Done!
-Sean M.
A passenger of Hallmark Aviation - DFW Lost and Found - 11/19/2018
Thank you Bridget for being so friendly and professional over the phone and coordinating to get these boots back to me. I will be staying at the Hilton Anatole each time I come to Dallas!
-Lynda B.
A guest of Hilton Anatole Dallas - 11/19/2018
Thank you very much sir. You gave me a surprise gift by returning my lost tablet. I never expected that my lost tablet will be with me.your personnel are honest again thank you very much
-Petronilo C.
A passenger of United Airlines - 11/19/2018
Thank you for tracking down my loss items. I will forever remember the great determination , patience shown to me at a very stressful time. You're the GOAT(Greatest Of All Time) in my book. Happy Thanksgiving!
-Vanessa S.
A guest of Holiday Inn Club Vacations at Orange Lake Resort - 11/19/2018
Excellent service - Thank You
-Deborah W.
A guest of Best Western Premier Grand Canyon Squire Inn - 11/19/2018
Just over a week ago I left and item on a plane and didn't have time to retrieve it before making the connection. I reported when I arrived home much later in the evening. I have been amazed at the promptness of the response and integrity of handling my my claim. The online submission left me hopeful but uncertain. The quick reply, discovery of my item, and secure delivery was impressive. The delivery tracking instilled confidence during the wait. I received my item within 5 days of my request. Thanks for excellent costumer service!!! Randall Stone
-Randall L S.
A passenger of United Airlines - 11/17/2018
You are awesome. I can't believe how fast and easy you made this.
-THOMAS C.
A guest of LUXOR Las Vegas - 11/17/2018
Thanks you all are great
-Denis W.
A passenger of United Airlines - 11/17/2018
I received my package yesterday! I truly appreciate the swiftness that you took in retrieving my medical device. Thank you so much. Elaine T.
-Elaine T.
A passenger of Carnival Cruise Line - 11/17/2018
I accidently left my shirts in the hotel room, and the staff efficiently found them and shipped them back to me...Well Done!
-Abhay P.
A guest of The Palms Hotel and Spa - 11/17/2018
I can't tell you how much I appreciate your efforts to return my ring. I had such a wonderful time on our cruise that I didn't realize it was missing til we got home. Your returning it to me just makes me love the Serenade of the Seas and Royal Caribbean all the more. We're busy planning our next encounter :)
-Edna Su B.
A passenger of Royal Caribbean International - 11/17/2018
Very fast work and excellent communication! Thanks very much AA!
-Michael A. C.
A passenger of American Airlines - 11/16/2018
Vicky was terrific, from the Waldorf in Orlando Florida
-Jerry A.
A guest of Hilton Orlando Bonnet Creek and Waldorf Astoria Bonnet Creek - 11/16/2018
Thank you will fly sgain with you thank you again
-Curt B.
A passenger of American Airlines - 11/16/2018
Thank you very much! My wife is happy because recovered her Kindle.
-Angelo S.
A passenger of American Airlines - 11/15/2018
Incredible support. Devoted customer for life Great automation Incredible speed and effective result Overwhelmed with joy And gratitude
-Paul M.
A passenger of American Airlines - 11/15/2018
So thankful for your hard work reuniting me with my item! Thank you so much.
-Kaitlin T.
A passenger of American Airlines - 11/15/2018
My wife is exceptionally pleased that you were able to find her phone. Thank you for the time and effort to locate her phone.
-Jeffrey S.
A passenger of American Airlines - 11/15/2018
Thank you so much for returning my wallet! There is honest people in the world,I appreciate that ,thanks so much!
-Cynthia F.
A passenger of American Airlines - 11/14/2018
My left behind has arrived,15/11/2018.Thank you so much.
-Izumi N.
A passenger of United Airlines - 11/14/2018
I am very grateful that my phone was found and safely returned. Thank you!
-David H.
A passenger of Amtrak - 11/14/2018
Excellent work in finding my iPad. The quick turnaround for the return to me at minimal cost is worth the money. Thank you again!
-Gerald M S.
A passenger of United Airlines - 11/14/2018
Thank you so so much for finding my headphones!
-isaac T B.
A passenger of American Airlines - 11/14/2018
I can’t thank you enough for you efforts in finding my Ipad. It is very important to me. I also appreciates the updates I received over the time you were searching for it.
-Mara N.
A passenger of American Airlines - 11/14/2018
I'm Grateful for your quick and organized service
-Fr. Conrad O.
A passenger of American Airlines - 11/14/2018
Thank you so Much!
-Kenny T.
A passenger of American Airlines - 11/14/2018
I was surprised to get a call that my phone had been found. The process to get it back went very smoothly.
-Rob M.
A passenger of American Airlines - 11/14/2018
The process went very smoothly. I entered the info and received confirmation and tracking number in about an hour. Nice
-Rob M.
A passenger of American Airlines - 11/14/2018
I received all of my items. Thank you for your honesty and follow up. Extremely satisfied!
-Garric H.
A passenger of Royal Caribbean International - 11/13/2018
Thank you for the very quick and efficient lost and found process. ALSO: Over my 4 night stay I had the opportunity to meet and talk with your late night bellman (he was in charge) on Saturday and Sunday early mornings. Taller man with a tight beard. I apologize for not getting his name but he was absolutely terrific. Engaging, helpful and wanting to make sure all was good with my stay. Thanks again for a great trip.
-David H.
A guest of Harrahs Las Vegas - 11/13/2018
THANK YOU FOR THIS SPECIAL SUPPORT, I'LL LET YOU KNOW WHEN MY ITEM ARRIVES.BEST REGARDS MY FRIENDS
-Carlos Mauricio Ayala L.
A passenger of United Airlines - 11/13/2018
Package arrived...thank you so much for you help.Bob
-Bob L.
A guest of Holiday Inn Club Vacations Lake o' the Woods Resort - 11/13/2018
My Feedback is A Million Thank yous. I cannot believe my little old phone with a million photos was spotted and someone called my house immediately to let my family know before I even touched down.
-sue a C.
A passenger of United Airlines - 11/13/2018
Thank you! This is amazing
-Marcia S.
A passenger of American Airlines - 11/13/2018
Excellent service. Very thankful. Hats off to Felix in DC.
-Susanne F.
A passenger of Amtrak - 11/13/2018
Thank you so much for notifying me so quickly that I could get my laptop back!!! 5 star service! Thanks so much!
-Stephen W.
A passenger of American Airlines - 11/12/2018
Thank you so much for your help in finding and shipping my sister's items. You were a great help.
-BEVERLY G.
A passenger of Hallmark Aviation - DFW Lost and Found - 11/12/2018
Received - Thank you.
-David G.
A passenger of American Queen Steamboat Company - 11/12/2018
Received iPad ;) Thank you for getting it back to me in perfect shape.
-Keren S.
A guest of Wynn Las Vegas - 11/12/2018
George, a mechanic at United at SFO, has been fantastic in getting this phone back to me, as was the crew on my flight on November 6th from EWR to SFO. We ripped apart a seat looking for it and it somehow evaded us for 10 minutes of searching. When we pinged it later, George found it, called us and returned it. Thanks to all involved. I greatly appreciate it and would like to recognize George and the crew.
-Rick S.
A passenger of United Airlines - 11/12/2018
Thank you for keeping me up to date and getting my iPad back to me so quickly. Excellent service!
-Sharon H.
A passenger of Air Canada - 11/12/2018
I left my phone charging at Gate 22 in Orlando. My wife made several phone calls and your staff headed by Adyln T. was able to locate the phone and charging system and took care of returning it to me by FedEx. I cannot thank you enough! A CUSTOMER SERVICE from the first call at aa.com to the staff at MCO. Thank you for your kind and professional manner in handling this situation.
-Lee G.
A passenger of American Airlines - 11/12/2018
Thank you so much!!!! Lost and found services were very helpful!!!
-Maria C.
A guest of Hilton Anaheim - 11/11/2018
Thank you for this service. I truly appreciate getting my lost items back.
-Yvette P.
A guest of Hilton Grand Vacations at Seaworld - 11/11/2018
Good job received thank you
-Irene B.
A passenger of United Airlines - 11/10/2018
Thanks so much for getting my wife's prescription medication...which WE left in the cabin....shipped to us. All of your people were very pleasant and helpful. We really did enjoy our stay and plan to return.Bob L.
-Bob L.
A guest of Holiday Inn Club Vacations Lake o' the Woods Resort - 11/10/2018
THANK YOU!!!!
-Sharon N.
A passenger of United Airlines - 11/9/2018
Ok thanks very much.Venesa
-Venesa C.
A guest of LUXOR Las Vegas - 11/9/2018
I want to thank everyone at United Airlines for helping to locate my Ipod which is very sentimental to me. My positive faith in humanity continues.Thank you!!!!Stanley Laiken
-Stanley L.
A passenger of United Airlines - 11/9/2018
Thank you so very very much for sending my Amazon Fire to me.
-Antoinette W.
A passenger of United Airlines - 11/9/2018
Thank you very much...your efforts are greatly appreciated
-Andy
A passenger of American Airlines - 11/9/2018
Thank you
-Irwin G.
A passenger of Amtrak - 11/9/2018
Thanks for finding my Kindle and for sending it back to me!
-Harry N.
A passenger of United Airlines - 11/8/2018
Good Morning,Just letting you know we received our laptop today that was left in the room. My daughter in law Amber B. contacted you. With the integrity of your House Keepers they brought it to the Lost and Found. Please tell them thank you for us. This is another reason why Westgate Resort will always be our place to stay when choosing our vacation with Interval. Again, thank you so very much. Karen B.
-Karen B.
A guest of Westgate Lakes Resort Orlando - 11/8/2018
Charger back was incredible! I left my laptop full of data on an AA flight and felt all was lost as has been the case in the past. I filed a report at CB as told and within 30 minutes I was notified the search began. They kept me updated and found the computer within 48 hrs. Within 2 hrs of finding it they shipped it back to me!! For anyone with extensive flying experience, this is unheard of in the industry. I’ll never fly with an airline in the future that doesn’t use CB. I forget things a lot. Thank you!!!!!
-Brian S.
A passenger of American Airlines - 11/8/2018
System worked extraordinarily well!!! From on line entry to positive interactions with staff in St Louis. Thank you!!!
-George
A passenger of United Airlines - 11/7/2018
The cleaning crew found my pouch and promptly submitted it to Lost
-Kimberlin K.
A passenger of United Airlines - 11/7/2018
You guys and gals are awesome!
-Christi B.
A guest of Port Royal Ocean Resort and Conference Center - 11/7/2018
To say I’m impressed and overwhelmed that United found my IPad is an understatement. I applaud United and its employees for their honesty, integrity and commitment to client service.
-Andrew G.
A passenger of United Airlines - 11/7/2018
Thanks for finding and shipping my wallet back to me...You guys did an amazing job!!
-Airan Arnoni Leite de A.
A passenger of American Airlines - 11/7/2018
Yahoo! Great work and thank you
-David G.
A passenger of United Airlines - 11/7/2018
I had never though that I would see my Ipad again... This lost and found service has been incredible since the moment I registered my lost item. Regular updates and when I did receive the email that my Ipad was found, less than 10 days later, I was so stunned and excited! Incredible service!! 5-star service - 10/10! Michele
-Michèle S.
A passenger of United Airlines - 11/7/2018
Well, it took awhile but I’m so grateful! I know the volume of lost items you deal with and am so grateful that you found my lost item. Thank you for not giving up!
-Barb P.
A passenger of American Airlines - 11/7/2018
Thank you for your time in locating my iPad. It is very much appreciated.
-Darryl P.
A passenger of American Airlines - 11/6/2018
What a wonderful surprise to receive a lost item that you have grieved over. So nice!
-Stella S.
A passenger of Carnival Cruise Line - 11/6/2018
Mary Ellen at the golden nugget is the Most efficient, trustworthy, employee. She is a treasure .... give that woman a raise!
A guest of Golden Nugget Las Vegas - 11/6/2018
Yall are great
-Patrick Q.
A passenger of American Airlines - 11/6/2018
My wife and I were traveling with our 14 month year old son and left our camera in the seatback pocket when we were deboarding. The camera contained all of the photos of our son's first year, and we were so upset to have lost these invaluable photos. We submitted a lost
-Mark A Z.
A passenger of American Airlines - 11/6/2018
I would like to thank united airlines for locating and returning my lost property thank you
-Jeffrey W.
A passenger of United Airlines - 11/6/2018
Big Thanks
-Jutta B.
A passenger of American Airlines - 11/6/2018
I’m a F/A with AA and left iPad on plane, filled out report and iPad was found quickly and the process has been smooth and really handled well
-Jeffrey N.
A passenger of American Airlines - 11/6/2018
The entire staff was extremely professional and helpful. Laura went out of her way to help with process and was wonderful to deal with
-William C.
A guest of Beau Rivage Resort and Casino - 11/6/2018
The airline found my device and it was sent to me without issue. Thank you so much!!
-Phil D.
A passenger of American Airlines - 11/6/2018
Thank you. I never expected to see the portfolio again and had no idea where I left it. I will keep your good work in mind in my future airline selections, Thanks again!!
-John
A passenger of United Airlines - 11/5/2018
I received my phone and charger two days ago. Thank you so much. Everything shipped fine!
-Melinda P.
A guest of Holiday Inn Club Vacations Scottsdale Resort - 11/5/2018
Thanks so much for returning my drivers license!
-Don M.
A passenger of United Airlines - 11/5/2018
You were all so helpful and kind to look for my earbuds and return them. I am so appreciative. Especially to Debbie who personally walked me through this. Thank you so very much
-renee M.
A guest of Atlantis Casino Resort Spa - 11/5/2018
God bless you and all your search team for finding and delivering our lost items. We are so very relieved and grateful to you all. Much appreciated! May Gid continue to bless you all and keep you safe and healthy.Blessings and prayers,Gail and Marshall A.
-Gail A.
A passenger of American Airlines - 11/5/2018
Thank you so much! I was very pleased with my experience on American from start to finish including that you found my wallet!!!! I could not believe I left that on the plane and I am very grateful!
-Lara K.
A passenger of American Airlines - 11/5/2018
Thanks for finding it
-Sharron S.
A passenger of United Airlines - 11/4/2018
Excellent service!! Thanks for checking the contents of the wallet and making the effort to find me!!
-Michael R.
A passenger of United Airlines - 11/4/2018
Thank you so much,for customer service,beyond amazing. Special thanks Ms Hoda A S. for professional customer service.
-Marsha A.
A passenger of Hallmark Aviation - DFW Lost and Found - 11/4/2018
Thanks! You run a very efficient operation, and I really do appreciate you finding my Kindle that I was stupid enough to leave in the seat pocket. Again, thanks!
-Elizabeth A.
A passenger of United Airlines - 11/4/2018
thank you so much for sending my belongings back so quickly. Your hotel was fantastic and all the people that work in hotel and restaurant were wonderful
-Andrea M.
A guest of Best Western Royal Sun - 11/4/2018
I really appreciated the quick, friendly and supportive attention given to my lost EarPods. And having a "live" person to talk too.
-John S.
A passenger of American Airlines - 11/4/2018
Thank you
-Mary S.
A passenger of American Airlines - 11/3/2018
Thank you!
-Pete C.
A passenger of American Airlines - 11/3/2018
I will like to thank everyone for your help in finding my items
-Willam R.
A guest of Double Tree Springfield Abe Lincoln Hotel - 11/2/2018
thank you for all of your help
-ROBERT W.
A passenger of United Airlines - 11/2/2018
great easy service
-william H.
A guest of MGM Grand - 11/2/2018
I am thrilled, impressed, and so utterly grateful to American Airlines and the Lost and Found Service. I was devastated when I realized I had left my hearing aids on a table in the Admiral's Club lounge (near D30 in MIA). I called the airlines and spoke with Brenda (no last name) and she was very helpful and reassuring. She told me I had to fill out a lost and found form and she told me where to find it. She also tried to call the Club in Miami (no answer). Still she was reassuring. I filled out the form and submitted it. I got a speedy confirmation, and I thought I might have to wait several days to hear anything. But a few hours later I got a "Good news" email. My hearing aids were found. The process of retrieving them was also elegant and very easy.Thank you. Thank you. Thank you!
-Jach P.
A passenger of American Airlines - 11/2/2018
You guys did a FANTASTIC JOB!!! in less than 2 hours you were able to find my item and get me shipping info. Thanks and keep up great work.
-Bruce S.
A passenger of American Airlines - 11/2/2018
Thank you, thank you and thank you.
-Marilyn K.
A passenger of American Airlines - 11/2/2018
AA employees from Boston, Phoenix and PS All went far beyond the call of duty and their patience with me on the phone and my panic was amazing thank you crew American Airlines coast to coast for getting my passport back to me and your amazing service
-Brenda P.
A passenger of American Airlines - 11/2/2018
Excellent service. Very helpful agent at your end.Thanks,Jim M.
-James M.
A passenger of United Airlines - 11/1/2018
They did an amazing job in finding my stuff left on a plane. I think the negative feedback about the service is mainly due to the anxiety felt by the users after their loss. My only suggestion is for the company to start their own service to provide permanent tags for any valuable item to help in tracking it. For example, can I buy a barcode sticker that would help identify a lost item in future?
-Diwakar S.
A passenger of American Airlines - 11/1/2018
Excellent Service. A compliment to all staff of the hotel and lost and found service . With finding our jewellery forgotten in the safe deposit box and shipping it to our home you made us really happy. Thank you very much!
-Stefan F.
A guest of LUXOR Las Vegas - 11/1/2018
I am very impressed with how responsive the AA Lost and Found department was at the loss of my bosses iPAD. Bob in particular was outstanding in following up with his courteous approach and willingness to assist me in any way possible to retrieve the iPAD. He is a superstar!!!
-Kerry M.
A passenger of American Airlines - 11/1/2018
Impressive!
-Linda W.
A guest of Planet Hollywood Las Vegas - 10/31/2018
effective system of search, locate and delivery.Well done, thank you.
-eugene W.
A passenger of United Airlines - 10/31/2018
Thank you Colleen for your help. I appreciate it very much.
-Michael P.
A guest of YMCA of the Rockies Estes Park Center - 10/31/2018
Excellent service. Kathy did an amazing job and was a pleasure to work with. I had left my laptop at a restaurant in Newark airport. She actually went to the restaurant to retrieve it and then called me to work out arrangements for getting it sent to me. She’s a real life saver! Thank you.
-Shane H.
A passenger of United Airlines - 10/31/2018
Thank you for your efficient and swift recovery of my Kindle.
-Shannon G.
A passenger of American Airlines - 10/30/2018
I can't tell you how happy my husband and I were to receive our photographs. We thought our memories were gone frrever. PleASE SEND OUR THANKS TO THE LOVELY LADY WHO CALLD AND WORKEWD WTH ME ON FINDING MY LOST ARTICLES SHE IS A CREDIT TO YOUR ORGANIZATION.
-Carole I.
A passenger of United Airlines - 10/30/2018
received them a few days ago, sorry i wasn't able to send this until now, thank you for sending the sweaters, i will remember in the future to check the draws before leaving, thanks agin
-john L.
A guest of Hampton Inn and Suites Lake Placid - 10/30/2018
Amazing! Thank you so much! So prompt and great service! More than I would have expected.
-Craig Z.
A passenger of United Airlines - 10/30/2018
Got it back. Thank you!
-John G.
A passenger of Amtrak - 10/30/2018
Amazing. Well done.
-Brian G.
A passenger of American Airlines - 10/30/2018
Very pleased with the lost and found service. I was kept informed on the progress and my item was found and returned to me.
-annie G.
A passenger of United Airlines - 10/30/2018
Thank you for returning my bag I left in the Charleston airport. It means a lot to us and we will definitely make United our airline of choice.
-Robert M.
A passenger of United Airlines - 10/30/2018
Turned out well! You found my ipad after 30 days.. Thank you
-JOANN M.
A passenger of American Airlines - 10/29/2018
Thank you so much! I really appreciate your quick and efficient response finding my lost phone.
-MIldred C.
A passenger of American Airlines - 10/29/2018
Thank you for you prompt response and delivery of the clothing items I left behind upon leaving. Your help is greatly appreciated!!
-Marla C.
A guest of Planet Hollywood Las Vegas - 10/29/2018
Great response!
-Dan T.
A passenger of American Airlines - 10/29/2018
I am so grateful to American Airlines for finding my phone and for getting in touch so quickly.
-Mary G.
A passenger of American Airlines - 10/29/2018
Great service, thank you
-Michael B.
A passenger of American Airlines - 10/29/2018
I am so impressed that AA has the means and ways to track down and resolve a lost item report. Thank you from a loyal customer!
-David G.
A passenger of American Airlines - 10/29/2018
SO FAST! Unbelievable turnaround and responses. Thank you!
-Rachel H.
A passenger of American Airlines - 10/29/2018
Fantastic job! Never thought I'd ever see my old Kindle again. Thank you!
-Linnea A.
A passenger of United Airlines - 10/29/2018
Fantastic service. I’m grateful and thankful for the return of my gold jewelry. Hotel Indigo Nashville offers INTEGRITY as well as a wonderful property. Bless you all! Thank you, dear housekeeper and housekeeping department!
-Janon D.
A guest of Hotel Indigo Nashville - 10/29/2018
Thank you!
-Robert D.
A passenger of American Airlines - 10/29/2018
THANK YOU!
-Barbara A. M.
A guest of Wekopa Resort & Conference Center - 10/28/2018
Oh my gosh, I am so very grateful to you for finding my lost item. It means so much to me! Thank you very much for providing this wonderful service. I'm very impressed!
-B. B.
A passenger of American Airlines - 10/28/2018
Gwen was just fantastic!!
-Calvin David L.
A passenger of United Airlines - 10/28/2018
You have been so helpful--thanks so much!
-Angie W.
A guest of The Garland - 10/28/2018
Thanks you very much for returning my lost wallet, I appreciate it greatly,
-Lieske K.
A passenger of United Airlines - 10/27/2018
Thank you so much! You are the greatest people ever! Can't believe you found my laptop!!!
-VINCENT A.
A passenger of American Airlines - 10/27/2018
You guys provided superb service. I appreciate you for tackling my case so quickly.Kind regards
-Angel G.
A passenger of American Airlines - 10/27/2018
Thanks for being so awesome! I didn’t even realize I had lost my license when I got your postcard. Your system was extremely efficient and the woman I talked to was very pleasant. Thanks again!
-Stacie W.
A passenger of Travelers AID DFW - 10/27/2018
Thank you for your diligent and exceptional effort to find and return my lost iPad.
-Herbert S D.
A passenger of American Airlines - 10/26/2018
Shila from security was awesomeThanks a bunch
-Herbert R.
A guest of Gold Strike - 10/26/2018
Thank you for your help
-Ray P.
A guest of MGM Grand - 10/26/2018
Thank you for your help
-Ray P.
A guest of MGM Grand - 10/26/2018
Thank you Admirals Club and AA for returning the raincoat I left behind. It's my all time favorite travel coat that has spent many hours with me on AA flights and in the Admirals Club. I'm very grateful for your excellent customer service.
-Sunny Y.
A passenger of American Airlines - 10/26/2018
Thank you for sending my wallet, it has arrived safely. I hadn't even realised I had left it behind on the ship
-Helen M.
A passenger of Azamara Club Cruises - 10/25/2018
excellent service... wow I'm impressed...lost my daughters tablet and they were able to track down her Email address and shipping was lightning fast...thx
-mike G.
A passenger of United Airlines - 10/25/2018
thanks so much to the person that cleaned the room 19023 on Thursday Oct 18 and her honesty and work ethic in turning in my sunglasses...I plan on writing the general management and housekeeping to thank them
-sandra D.
A guest of Treasure Island - 10/25/2018
Wow, I am amazed at the efficiency of returning my Kindle. Much appreciated.
-Sibyle J.
A passenger of United Airlines - 10/25/2018
Thank you very much and thank the person who turned it in
-Conrad Y.
A guest of Harrahs Resort Atlantic City - 10/25/2018
You're amazing! it took no time to respond and to find my lost item. Thank you!
-Lillian R.
A passenger of American Airlines - 10/25/2018
Let me start off by saying Thank you to all that helped me recover my I teams. They ment a lot to me. But, an especially big thanks to Rochele she was such a blessing! She was ver helpful, knowledgeable, and even more professional. Thanks to her the experience was wonderful. MGM Gran organization is lucky to have a wonderful worker like her! Thanks once again!
-Evangelina R.
A guest of LUXOR Las Vegas - 10/25/2018
Thanks
-Lavonda K.
A passenger of Carnival Cruise Line - 10/25/2018
Thank you so much for your excellent service.
-Blanca M.
A guest of Vacation Villas Two - 10/24/2018
Thank you so much for doing the extra work to find my leather jacket and get it back to me. I am so impressed by this excellent customer service. Thank you
-Mindy L.
A passenger of United Airlines - 10/24/2018
I didn't even realize I had forgotten my tablet until you all emailed me first since I haven't unpacked yet. You all are fantastic. Thank you for contacting me and thank you for your wonderful customer service. It is so much appreciated.
-Mary H.
A passenger of American Airlines - 10/24/2018
thank you so much. Your LIFE SAVERS!!!!
-Analyn
A passenger of United Airlines - 10/24/2018
thank you thank you!!! This service was amazing!!
-dana G.
A passenger of American Airlines - 10/24/2018
YOU GUYS ARE ON THE BALL. MANY THANKS DP
-DON P.
A passenger of Air Canada - 10/24/2018
The people at the hotel were so helpful and courteous. The service was very easy. Highest compliments!!
-John N.
A guest of The Signature at MGM Grand Security L and F - 10/24/2018
Great service. Got the iPad back today
-Jack J.
A passenger of United Airlines - 10/23/2018
I just want to thank you for the prompt response and return of the item I left behind! Terrific customer service!
-Robert C.
A passenger of United Airlines - 10/23/2018
You have restored my faith in United Airlines!!! I am very very grateful for this effort!!! Thanks a million.
-Deborah D.
A passenger of United Airlines - 10/23/2018
Fabulous service for those of us that accidently leave things behind. Arthur is incredibly professional and an asset to the service. Thank you!!!!!!
-Erika B.
A guest of Atlantis Casino Resort Spa - 10/22/2018
American Airlines was so very helpful in the recovery of our lost bag. They found our lost bag we left in the overhead without any identification. They were so helpful and returned our bag the day it was found. Thanks so much you made my granddaughter's day and mine too. Thanks for being so attentive and courteous.
-Martha S.
A passenger of American Airlines - 10/22/2018
Great service. Thank you very much.
-Joan S.
A passenger of American Airlines - 10/22/2018
excellente service.. congrats
-jose C.
A guest of Lost and Found Venetian Palazzo Resort and Sands Expo - 10/22/2018
Mike could not have been any nicer. Quick to respond, and ship out the lost phone. Thank you!!!
-Lisa H.
A passenger of Amtrak - 10/22/2018
Awesome and unbelievable! I had given up all hope. Thank you so much!
-Darren K.
A passenger of United Airlines - 10/21/2018
Thank you! The method to report the item was easy and we are so grateful to have our item returned!
-Julie B.
A passenger of United Airlines - 10/20/2018
I'm really happy
-Patrick A.
A passenger of American Airlines - 10/20/2018
I want to thank to all your lost and found service, specially to Jose Hernandez.
-Rafael R.
A passenger of American Airlines - 10/20/2018
Thank you very much for finding
-Lalitkumar B.
A guest of Caesars Palace - 10/20/2018
Thank you so much for finding my jacket and retuning it to me so fast. I couldn’t believe you would actually attempt to find it. I realized I had left it at the seat at the gate just after boarding but of course the plane was full and people were still boarding, I couldn’t go back down the aisle to get off and get it. I had asked the steward to call and he did And supposedly some did attempt to locate it but could not. It was too close to take off to let me off. I had no hope of seeing it again. I bought it just For this trip to Arizona and New Mexico. It’s nice to know this program works. I left a brand new sweater in the airport bathroom coming home from Italy and didn’t even attempt to find it but was bummed. Kudos to your your lost and found team.
-Maryellen
A passenger of American Airlines - 10/20/2018
Your service is greatly appreciated!
-Tamara H.
A passenger of United Airlines - 10/19/2018
What a great service! Keven at the Golden Nugget had to call me twice because I failed to complete all the information to get the Kindle shipped to me. He was most helpful. You're lucky to have him. The error in completing the information might have been because I'm using a Safari browser.
-Robert F.
A guest of Golden Nugget Las Vegas - 10/19/2018
I would hope other hotels would use this service. Others are using this service then there should be a notice on both the website and in hotel rooms. There needs to be more notice this service is available.
-Mark A F.
A guest of COW HOLLOW INN & SUITES - 10/19/2018
Thank you so much For your help
-Ringson C.
A passenger of United Airlines - 10/19/2018
Thank you for your efforts so far, l Will be expecting the delivery of the item as soon as possible.
-Ogunrinde K.
A passenger of United Airlines - 10/19/2018
Thank you so much for finding my iPad and sending it back.....before I even reported it!! Very professional! I am very grateful. Karen
-Karen C.
A passenger of American Airlines - 10/18/2018
I cannot thank you enough for locating my phone! I had just taken a trip with my elderly mother to Ireland and all of my photos were on the phone. It meant a lot to me that United Airlines took the locating of my phone so seriously and diligently worked to find it and return it to me. I was so surprised and delighted to get it back!
-Laura F.
A passenger of United Airlines - 10/17/2018
Wow just wow. Thankyou guys so much. Not only did I get all my items back. I was reimbursed for the lost cash and I can’t say Thankyou enough! I needed that right now. Thankyou guys again so much. I loved Vegas. And your guys hotel was the one I spent my most time in lol. I want to come back soon!
-Zachary G.
A guest of New York New York - 10/17/2018
Thank you very much for your professionnalism.Good job.
-MARTIN L.
A guest of Tropicana Laughlin Hotel Casino - 10/17/2018
Thanks again for your time and help
-Jose l D.
A passenger of American Airlines - 10/17/2018
Thank you!
-Zenia M.
A guest of WDW Swan and Dolphin Resort - 10/17/2018
Thank you so much for finding
-Nina B.
A passenger of United Airlines - 10/17/2018
Thank you so much for your help you are the best!
-Frankie R.
A passenger of American Airlines - 10/16/2018
Thank you so much for your prompt professional serviceGrateful traveler
-Basil M.
A passenger of American Airlines - 10/16/2018
Excellent service!!!!
-HALE B.
A passenger of Travelers Aid DFW - 10/16/2018
Excellent service, and even better follow up! Thank you Laura!
-Michael M.
A passenger of American Airlines - 10/16/2018
Very pleased with your service. Prompt response in locating and retuning lost items.
-Diane B.
A guest of Hutton Hotel - 10/16/2018
So kind of you to help me through this process. You are the best! I thought that the new online return process was straightforward, even for a techophobe like me. we were very impressed. Certainly I was lucky to have been surrounded by good citizens like you and the person who turned in the Ipad. I use it for work and am lost without it! My best wishes to you,
-Spencer H.
A passenger of Amtrak - 10/16/2018
Thank You. Thank you thank you
-Cindy A.
A passenger of United Airlines - 10/15/2018
I thought for sure my item was lost forever. Then I get a call from lovely lady telling me it had been found. I could not believe my ears when she informed me that it had been found and returned. I was elated and so impressed with American Airlines from beginning to end that I will try my best to always fly with you. You really made our trip wonderful. The people at the check in were great and then to have my kindle found and being sent back was the best. Thank you for being a great airline.ttthe american
-susan B.
A passenger of American Airlines - 10/15/2018
Up to date notifications. Knew exactly when package was to be delivered. Very secure packing. Excellent service
-Jean H.
A passenger of United Airlines - 10/15/2018
Thank your for taking the time to find out that they were my headsets.
-Tom H.
A passenger of American Airlines - 10/15/2018
Filing a "lost" form was easy, and AA found my lost item very promptly! Thanks for returning it!
-Mary L.
A passenger of American Airlines - 10/15/2018
Great service. Never used this service before but I like the concept.
-Hugh
A guest of Hilton Garden Inn Midtown - 10/15/2018
Really amazing service, thanks for doing this!
-W
A passenger of United Airlines - 10/14/2018
I couldn't be happier. You have found my iPad which contained years of photos of grandchildren. Thank you for your service. I am very grateful.
-Pamela H.
A passenger of United Airlines - 10/14/2018
We really appreciate the staff going the extra mile in finding and shipping the clothing we left in our room. Thanks again. We will always recommend New York / New York to our friends who travel often to Vagas.
-dennis d B.
A guest of New York New York - 10/13/2018
I had a fantastic experience. Harry, who I spoke with on 10/13/18 and his colleague who I spoke with the previous day at approx 4:40 pm were exceptional. Friendly, professional -- everything one would want. I am very appreciative.
-Jim W.
A passenger of American Airlines - 10/13/2018
Excellent service. Exceeded my expectations. My iPad Pro was returned in perfect condition.
-Wooten
A guest of WDW Swan and Dolphin Resort - 10/13/2018
I did not received my ipad yet , but the service is great
-Octavio O.
A passenger of United Airlines - 10/12/2018
You are the BEST! Thank you for your prompt attention.
-MarÃa D.
A passenger of United Airlines - 10/12/2018
Thanks to all who had a hand in recovering my lost item, it’s good to know we still have honest and caring people.
-Brenda
A passenger of American Airlines - 10/12/2018
Great service, I lost my phone on a Saturday and thought I would never see it again but by Monday it had already been found, I'm very grateful
-Yisel D.
A guest of Six Flags Great Adventure - 10/11/2018
Thank u for ur help in retrieving my lost Nook. Your prompt assistance is truly appreciated. Thx again.
-Pam H.
A passenger of United Airlines - 10/11/2018
My cell phone was returned today in good working order. Thank you so much for making the effort to find it and get it back to me.
-Jim S.
A passenger of Air Canada - 10/11/2018
Thank you so much for taking the time and attention to find my daughter's lost phone. I am not sure what the condition it will be in, but I'm relieved regardless that her phone was found. You guys rock!
-Heather H.
A guest of Six Flags Magic Mountain - 10/11/2018
THANK YOU!!! :)
-Melvin Q.
A passenger of American Airlines - 10/10/2018
Thank you so much for all your trouble. I have received my iPad. Sorry for causing you so much trouble.
-Sandy F.
A passenger of United Airlines - 10/10/2018
Thank you so very, very much!!!!This iPad had a lot of pictures of my dad who passed away .....I can’t tell you how grateful I am thank you so very much
-Frederica H.
A passenger of American Airlines - 10/10/2018
Thank you very much!!!
-Cindy B.
A passenger of United Airlines - 10/10/2018
We received the lost item yesterday 10/9/18.Thank you
-Tom C.
A guest of Great Wolf Lodge Grapevine TX - 10/10/2018
Thrilled to have my phone returned. I was sure I left it in the restroom in Albuquerque . Never crossed my mind that I left it on the plane.
-Dina G.
A passenger of United Airlines - 10/10/2018
This whole system was very easy to use. Rose from Yosemite helped me to have my belongings sent to me. She emailed me a link and I paid for the shipping, and voila!
-Becky H.
A guest of Yosemite Hospitality | Aramark - 10/10/2018
I am so impressed by this service. I never thought I would see my lost item again and was very excited when the notification came that my item had been found. My sail date was September 15 and found notification received October 9. The system was easy to initiate my lost and found request and I received numerous updates over the last couple of weeks to let me know they were still searching for my lost item. I can’t thank this service enough and would definitely recommend to everyone!
-Tracy L.
A passenger of Carnival Cruise Line - 10/10/2018
Dear sir or madam, I am very grateful to you and the American Airlines staff that found the iPad I left behind on my flight. Great service.Thanks so much Ralph
-Ralph A.
A passenger of American Airlines - 10/9/2018
Thank You so very much. I was worried about not getting my boots back. I appreciate all you have done.
-Carmen L.
A guest of Planet Hollywood Las Vegas - 10/9/2018
Absolutely Fantastic
-Sean L.
A passenger of United Airlines - 10/9/2018
Excellent, friendly, efficient, kind service - wow! Great experience with Rameek.
-Cindy B.
A passenger of American Airlines - 10/9/2018
I Thankyou so very much for returning my things!
-Lindsey S.
A guest of Shore Hotel - 10/8/2018
Thanks to Mitch
-Stephen G.
A guest of Spyglass Inn - 10/8/2018
Thank you so very much! You were so helpful. Thank you!
-Robert G.
A passenger of American Airlines - 10/8/2018
Super fast and easy to use. Thx.
-Warren L.
A guest of Bellagio - 10/8/2018
Thanks American Airlines has been highly Professional and has made me a loyal customer. I will speak well of AAir to my friends. Charles J.
-Charles J.
A passenger of American Airlines - 10/8/2018
Thanks for finding my ipad. I didn't think it would be found.
-Jeff M.
A passenger of United Airlines - 10/8/2018
Thank you very much for the consistent constant checking in and updates
-James Lee MaDaris I.
A passenger of American Airlines - 10/8/2018
Professional, helpful. Ruby and your team did everything they could to help me.
-Anita B.
A passenger of Travelers Aid DFW - 10/8/2018
Jim at the Cosmopolitan Hotel is to be commended for his excellent and speedy efforts on my behalf. So far it appears the charger back system is working. I anxiously await the return of my items. Thank you
-Richard M.
A guest of Cosmopolitan of Las Vegas - 10/7/2018
thank you!! you are amazing!!!
-rosy
A passenger of United Airlines - 10/7/2018
This was an extremely easy process. People leaving items in their rooms after checkout must happen a lot. Thank you for the easy process and GREAT customer service.
-LINDA S.
A guest of The Carriage House - 10/5/2018
my lost item arrived in good shape and in reasonable time.
-Laura
A guest of The Graduate Minneapolis Hotel - 10/5/2018
I am extremely pleased with this service. I would like to get in contact with the person that found my daughters wallet. We received it yesterday. Everything was still in the wallet, even the $20 cash that was in it. I am going to contact cedar point lost and found to ask for the information on the person who turned it in. Again, I am very pleased with the service. Keep up the good work. Jan D.
-Jan
A guest of Cedar Point - 10/5/2018
Thank you received all card with wallet
-Shaheen Haroon K.
A passenger of American Airlines - 10/5/2018
Praise God for Laura in the lost
-Campbell
A guest of Beau Rivage Resort and Casino - 10/5/2018
Just want to THANK YOU so very much for your help in recovering my lost item You did it very quickly and sweetly I was very upset and you took care of this so well Thanks again
-Rita C.
A guest of Wynn Las Vegas - 10/5/2018
Thanks so much for the fast service!!! Thank you Tom!
-Kim K.
A guest of Doubletree by Hilton Bloomington Minneapolis South - 10/4/2018
great service!!!
-Paul M.
A passenger of Travelers Aid DFW - 10/4/2018
I thought that I was going to have difficulty with the process and was upset, I thought I was not going to recuperate my IPAD. I found it easy to do and a very quick response. I truly appreciate all the help I received and I THANK you.
-Hilda M H.
A passenger of United Airlines - 10/4/2018
The delivery was prompt and much appreciated - thank you
-Frank T.
A passenger of Air Canada - 10/4/2018
Great service! I especially appreciated the timely response. I knew you had found my iPhone before I bought a new one. Thanks!
-Monica
A passenger of United Airlines - 10/4/2018
I received my package with everything intact. Please thank the HGV staff for finding and returning it!
-Margaret M.
A guest of Hilton Grand Vacations at Seaworld - 10/4/2018
Thank you so very much for the return of my wifes memory card case. It contains a dozen memory cards of the photos that she took on our recent vacation in China. We were numb when we realized that the card case was missing. And now we are equally numb that they have been found and returned to us. (Numb in a good way, this time.) We are so thankful to everyone that was involved in the return of our vacation memories.
-Allan F B.
A passenger of Travelers Aid DFW - 10/3/2018
This service is a great vehicle to deal with a task that tends to get pushed aside, or procrastinated.It takes dealing with this kind of issue (lost and found items) to to a higher level of connectivity and ease of execution for both parties involved.
-Paula
A guest of Embassy Suites Albuquerque - 10/3/2018
WOW!! I can't believe I got my new Tab back. I'm so grateful for honesty of the people that found it!
-Mary S.
A passenger of American Airlines - 10/3/2018
Excellent service I m waiting for my iPad
-Cote M.
A passenger of Air Canada - 10/3/2018
I want to thank you for the prompt return of my blanket. I was in room 9L1 registered under xxxxxx. Your customer service people did a wonderful job locating and mailing my blanket. Thank you again. Rhonda
-Rhonda R.
A guest of Ellington at Wachesaw Plantation - 10/3/2018
Thank you very much for helping me find my wallet. I didn't expect to ever see it again, so I can't say enough about how well this process helped me.
-Adam M.
A passenger of United Airlines - 10/3/2018
Fast and easy .
-Steven P.
A guest of Lost and Found Venetian Palazzo Resort and Sands Expo - 10/3/2018
Thank you! Great service!!
-Ruth L.
A passenger of American Airlines - 10/2/2018
Your hotel and personnel were very helpful and kind in retreating our lost items. We love staying at your hotel.
-Janet A.
A guest of South Point Casino - 10/2/2018
Excellent service. So pleased to be reunited with my item! Thank you.
-Lindy M.
A passenger of United Airlines - 10/2/2018
Many thanks!!!!
-Allen P.
A guest of Bellagio - 10/2/2018
Thank you! Thank you! My coat has been returned. I didn’t that I stood any chance of getting it back, given the massive size of the Dallas airport. However, your system seems to work. I really appreciate it. Thank you again!
-Edward S.
A passenger of American Airlines - 10/2/2018
We had the best customer service from Ocean Casino and Resort in trying to locate and recover a lost item at the casino. Very efficient process....can not thank them enough!!
-Lisa K.
A guest of Ocean Resort Casino - 10/2/2018
I would like to thank the people of Cedar Point for their help in finding and the soon to be returned lost glasses This was our first visit to the park in years and i am now considering a season pass for 19 Thanks
-Paulbucher
A guest of Cedar Point - 10/1/2018
United called me day of flight to say had Kindle
-Shelia H.
A passenger of United Airlines - 10/1/2018
I would like to forward my many thanks to Lora. Lora was incredibly helpful and pleasant every step of the way in accessing my forgotten items. She was an absolute pleasure to work with. Please forward my thanks to her Thank you. Wendy J.
-Wendy J.
A guest of Beau Rivage Resort and Casino - 10/1/2018
Thank you, thank you, thank you
-Laura C.
A passenger of United Airlines - 10/1/2018
would like to greatly thank the housekeeping staff persons for recover and safe return of my wallet. ocean resort you are so blessed to have such a dynamic staff of works in house keeping with an outstanding code of ethics. we look forward to coming back again , thank you again
-pamela pinkett R.
A guest of Ocean Resort Casino - 10/1/2018
I am so impressed with your staff and procedures for lost and found! I never expected to see my item again. The day I checked out and arrived home....four hours.. you had my item and started the return process. Outstanding service!!! In addition, this was my first visit and I loved your hotel!
-Dianne P.
A guest of Harrahs Cherokee Resort - 10/1/2018
Thank you so much
-Youngvin S.
A passenger of American Airlines - 9/30/2018
Thank you! I didn’t expect I’d ever see it again. I really appreciate the effort of your entire team on our behalf.Saralyn
-Saralyn D.
A guest of Great Wolf Lodge Grand Mound WA - 9/30/2018
thanks so much for your help
-douglas R.
A passenger of United Airlines - 9/30/2018
Thank you very much for sending me the thing I lost. We successfully received it. I appreciate United Airlines' correspondence for this time. Thank you very much.
-Masami S.
A passenger of United Airlines - 9/30/2018
Very very pleased
-James B.
A passenger of American Airlines - 9/29/2018
My Kindle was found (apparently just where I had left it) and returned promptly and in good condition. The web site page concerning lost and found is clear, concise and easy to use. I am very favorably impressed. My only question is how would a person who is NOT computer savy (like many older people who may be prone to forgetting things on an airplane) accomplish the same item retrieval results?
-Dennis P.
A passenger of United Airlines - 9/29/2018
In addition to what I said before, I am grateful that your employees are honest and turned in a valuable lost US passport.
-JOHN P.
A passenger of American Airlines - 9/28/2018
Hoping this includes BOTH jackets. thanks
-Ross G.
A guest of Flamingo Las Vegas - 9/28/2018
Thank you very much for your most efficient return of my goods. I am most grateful for the honesty and importance that you have given to my property.
-Jillian C.
A passenger of Air Canada - 9/28/2018
Great assistance, very efficient.
-Aurifran Lopes N.
A passenger of American Airlines - 9/28/2018
Thanks you so much for locating my lost item. I am glad to see that there are businesses that still provide quality service.
-Gary N.
A passenger of American Airlines - 9/28/2018
I was very happy with the prompt service I received
-Patricia W.
A guest of Harrahs Cherokee Valley Resort - 9/28/2018
I received the camera on Thursday. Thank you from the bottom of my heart. It was my first trip to Ireland and I am extremely grateful for it's miraculous return! I am so happy! Thank you over and over again.
-Nancy M.
A passenger of United Airlines - 9/28/2018
Thank You for all your effort on my behalf! I received my glasses in a timely manor.
-Lanay Del M.
A passenger of United Airlines - 9/27/2018
Wow! I am so impressed that you found my iPad and that you found it so quickly! Even more impressive is that within just a few hours it has already been shipped to me. Bravo! Thank you so much!
-Cynthia C.
A passenger of United Airlines - 9/27/2018
I am very grateful for your finding and sending my lost passport back to me. I still have no recollection of how I left it on your flight, so I appreciate your system that allowed me to cause your search.
-john P.
A passenger of American Airlines - 9/27/2018
I can’t believe you found my phone and that I m getting it back. I m stunned . I just got it and still owe 600$ on it . I thought I was going to have to pay it plus a new phone. Thank you thank you thank you
-Mario S.
A passenger of Carnival Cruise Line - 9/27/2018
Very persistent, didn't give up. Extremely good communication. Excellent service!
-Lawrence S.
A passenger of United Airlines - 9/26/2018
I prayed for a miracle and you and God delivered! Thank you so much. This was my first trip abroad and I am thrilled that you found my camera! Thank you from the bottom of my heart for the prompt and efficient service you have provided for me! Thank you so very much! The camera provides precious memories for me that will be with me for the rest of my years!
-Nancy M.
A passenger of United Airlines - 9/26/2018
Awesome rep who called
-Lisa I.
A passenger of United Airlines - 9/26/2018
Thank you for your service. It was fast and honest!
-Lance H.
A guest of Embassy Suites Greenville Golf Resort and Conference Center - 9/26/2018
thanks so much for finding my computer
-Tad F.
A passenger of American Airlines - 9/26/2018
Thank u
-Sean Vankallen M V.
A guest of Harrahs Resort Atlantic City - 9/26/2018
Awesome!! Amazing!!! Just received my phone, thank you!! I was so upset because it has pictures of my mom and brother, both recently passed away. I wish I knew how it was found and where and by whom. The last I saw it, it was in my handbag, I had not even taken it out. Then when I went to take it out and use it. It was gone!! I would appreciate any feedback about this. Fantastic job of follow up and follow through, my deepest thanks!!
-JoAnn
A passenger of American Airlines - 9/26/2018
Thank you so much. I am curious where it was found. In our cabin? At Copenhagen airport?, in the aircraft on the way to Heathrow airport? or at Heathrow?
-Wilhelmus J H.
A passenger of Princess Cruise Lines Ltd - 9/26/2018
Absolutely awesome assistance! Tiesha G. notified me immediately after my lost item was found, sent out clear instructions to me, followed up with a phone call, and processed the return within minutes. I can’t see how this could have been done any better! Also, Tiesha was very pleasant, positive and competent in doing her job. This all reflects positive credit to her office, American Airlines, and the Philadelphia Airport. Thank you!
-Bryan W.
A passenger of American Airlines - 9/26/2018
Manager of housekeeping responded quickly and was very helpful!!
-Dunreath
A guest of Marriott Tucson University Park Hotel - 9/25/2018
Thank you for finding my iPad. Great job!Congratulations!!
-Olga R.
A passenger of United Airlines - 9/25/2018
Thanks - really helpful
-Kathleen
A passenger of United Airlines - 9/25/2018
This service has been great! Many thanks to Mary from Air Canada!
-Carmina H.
A passenger of Air Canada - 9/25/2018
the lost and found people were very nice and helpful
-sophia a M.
A passenger of American Airlines - 9/25/2018
So far this is an amazing service.Of course it helps that I knew they had found my item before I submitted my report, but for an efficient way of getting it back, this is working slick as a whistle. I don't know whose brain child it is but thank them for me. It seems to be working GREAT.
-Bill W.
A guest of Ocean Oak Resort - 9/25/2018
I was dubious but it went well Thank You I appreciate your help Job well done PS I have not received the iPad yet but it is in route
-Lawrence F.
A passenger of American Airlines - 9/25/2018
Thank you!
-Harry O.
A passenger of United Airlines - 9/24/2018
Very friendly, courteous and helpful staff. Quick and efficient retrieval process.
-Stephanie P.
A passenger of United Airlines - 9/24/2018
Thanks, for providing this service to ship these left behind things back.
-Lewis "Luke" K.
A guest of Home2 Suites by Hilton Richland - 9/24/2018
Thank you Tia for calling me this morning, you are a Blessing. What a great experience from American Airlines with great employees that they have working for them.
-Hector C.
A passenger of American Airlines - 9/24/2018
Great work! Found my list item! Easy process to generate the lost item information, good communication while they looked for it and a smooth and quick transaction to get it back to me. Thanks!
-Robert S.
A passenger of American Airlines - 9/24/2018
I never expected this to be as easy as it has been. I think the United app is actually pretty terrific keep it up! With thanks
-Carl W.
A passenger of United Airlines - 9/23/2018
Security was very friendly and prompt with recovering my item. Took the initiative to recover the item before the cleaning staff entered.
-Andrea L.
A guest of Hilton Grand Vacations Club The Elara - 9/23/2018
Very pleased with the way you handled this claim.
-Dave H.
A passenger of United Airlines - 9/22/2018
Thank you so much for all your help. Me and my mom appreciate your help and make us happy to stay with westin resort. See you next year!
-sadudee T.
A guest of The Westin Princeville Ocean Resort Villas - 9/22/2018
I am so happy to say that I did receive my lost item, thank you very much.
-Carolyn
A guest of Comfort Inn of Butte - 9/22/2018
Today I received the headphones under FedEx tracking
-Terry H.
A passenger of American Airlines - 9/21/2018
thank you your staff was very helpful during a stressful situation for me.
-Jonathan H.
A guest of Westgate Resort and Casino Lost and Found Dept. - 9/21/2018
As a retired AA employee , thank you to the team members who took the proper measures to turn in my IPad . Believe me I was disappointed in myself but always believed in the AA team would come thru :) I spoke with the gal in PHL lost and Fou d and so t recall her name but please share with her that her professionalism and customer service was outstanding and she answered every question Nice Work Team Philly!
-Scott M.
A passenger of American Airlines - 9/21/2018
Thank you very much for all your help....
-Susan T.
A passenger of American Airlines - 9/21/2018
Thank you for taking care of my lost item.
-Shinya F.
A passenger of United Airlines - 9/21/2018
Thanks for doing this. Outstanding Customer service
-Stephen T F.
A guest of WDW Swan and Dolphin Resort - 9/21/2018
Thank you very much for the quick response.We are so glad you find my phone.Thx again.
-Martina Molenaar 't H.
A passenger of United Airlines - 9/21/2018
Great job, super service
-Ann woelfle B.
A passenger of Travelers Aid DFW - 9/20/2018
Awesome quick response. I can't thank you enough. Yet another thing Mirage does so well.
-Susan R.
A guest of Mirage - 9/20/2018
I am very grateful that you recovered my ipad. Thank you so much. My son cried for days! Thank you again.
-JI HYE A.
A passenger of United Airlines - 9/20/2018
SUPER and FANTASTIC are the best words to describe your service. No sooner had I reported my loss to an agent in the United Club, she started making calls to track it down but was unsuccessful. She told me how to file on line for a lost on board situation. As soon as I boarded my next flight, I went on line, located the form, which was very easy to complete and submitted it before departure. I immediately received a confirmation email with my claim number. I then received sevetsl status reports and then today , less than 48 hours after I reported the loss, received your email informing me it was located. I couldn't get over how efficiently your system works. Chargeback and United perfect together! THANKS!
-Alan J S.
A passenger of United Airlines - 9/19/2018
Thank you so much for returning my lost iPad to me! I thought it was lost forever!
-Lisa H.
A passenger of United Airlines - 9/18/2018
Your security team is absolutely awesome particularly Myra. Thank you for getting my very important items back to me so quickly.
-Julie B.
A guest of PARK MGM Las Vegas - 9/18/2018
Thank you very much.
-Joseph B.
A passenger of American Airlines - 9/18/2018
Thank you so much for your prompt responses and getting my items back with in days of reporting them.
-shellie D M.
A passenger of United Airlines - 9/18/2018
I am very impressed that my item was found in such a quick manner. I was absolutely worried that I would not get my belongings back again. I'm happy to see that each lost item is treated very seriously and is tried in every way to find it's owner. That gives me more trust in American Airlines. Thank you!
-Melinda D.
A passenger of American Airlines - 9/18/2018
I am absolutely blown away how quickly AMerican Airlines notified me that my wallet was found. Thank you for demonstrating that you understand how stressful that situation is.
-Jennie O.
A passenger of American Airlines - 9/18/2018
Thank you for returning my iPad. I am ecstatic!
-Deborah D.
A passenger of United Airlines - 9/17/2018
Appreciate the prompt service and continued efforts that were delivered in finding my lost credit cards and drivers licenses. Will be interesting to see if the money is there as well. Great Job! Thank everyone for their efforts!! Be Safe - Bev
-Beverly T.
A passenger of American Airlines - 9/17/2018
Thank you for going above and beyond what’s expected of a airline
-Gary S.
A passenger of American Airlines - 9/17/2018
Thank you. You were great. I am so appreciative.
-Sharon L.
A passenger of United Airlines - 9/17/2018
Thank you very much for identifying and returning my phone. I really appreciate your assistance!!
-Bentley P.
A passenger of American Airlines - 9/17/2018
good job
-Tianchun L.
A passenger of United Airlines - 9/16/2018
Great work by the lost and found, I will stay at hotel next time in town.
-john D.
A guest of Westgate Resort and Casino Lost and Found Dept. - 9/16/2018
I've never left anything seriously valuable in a hotel room, until now. This reporting, confirmation, and very fast shipping was incredible!
-JeanAnn S.
A guest of Mandalay Bay Delano Lost and Found Dept - 9/16/2018
Brian at gate 8 went above and beyond to help find and send my work computers back to. I left them in a scramble to get to a flight rescheduled to get back to NC during the hurricane. I can't say enough about how kind and thorough he was to get them Shipped. I am a frequent flyer and will remain so due to the efforts of Brian and others of your staff
-Mary Anne D.
A passenger of American Airlines - 9/16/2018
So thankful for your quick response. Will be flying American again!!
-Stephen E.
A passenger of American Airlines - 9/15/2018
Thank you for recovering my item I accidentally left in the room. Thanks for expediting the item. Your professionalism is greatly appreciated
-Pamela F.
A guest of The Linq Hotel (Lost and Found Department) - 9/15/2018
Thank you so much!
-Dulce A.
A guest of Holiday Inn Club Vacations at Desert Club Resort - 9/15/2018
Your service is awesome!! Lost it on Monday. Got it back on Friday! Thank you so much.
-RICHARD A R.
A passenger of United Airlines - 9/15/2018
Thank you!!! This is the second time I have left my iPad on an aircraft, last time not so lucky to get it back. Hopefully I have learned my lesson!
-Donna J.
A passenger of American Airlines - 9/14/2018
I am very pleased with the actions that were taken Balandia in security was very helpful and I thank engineering for finding my ring
-Margaret K.
A guest of Bellagio - 9/14/2018
Thanks! Our items were returned quickly and in great condition!
-Amy G.
A guest of Great Wolf Lodge - 9/14/2018
The staff was friendly, followed through to ensure I knew exactly where my merchandise was and how and when it would be shipped. Great Job!
-Sabrina M.
A guest of Paris Las Vegas - 9/14/2018
thank you for your support.
-Nancy A.
A passenger of Travelers Aid DFW - 9/13/2018
I am incredibly grateful for all your work in locating this. The UAL person who contacted me had clearly worked above and beyond to track this down. Great customer service
-Kenneth T.
A passenger of United Airlines - 9/13/2018
Wonderful! Effective system to solve problems with very warm services
-Wu
A guest of Hilton Los Angeles Universal City - 9/13/2018
Thank you for being very professional
-José Roberto B.
A guest of Lost and Found Venetian Palazzo Resort and Sands Expo - 9/12/2018
I never imagined that I would see my computer again! AWESOME JOB, Lost and found TEAM!]I love American Airlines!
-Thomas G.
A passenger of American Airlines - 9/12/2018
I am so impressed!!! I would never have expected such proactive and considerate support. Thank you!!!
-Mark J.
A passenger of American Airlines - 9/12/2018
Great service for lost and found. Made it very easy to recover.
-Jenett B.
A guest of Great Wolf Lodge Southern California - 9/12/2018
Thank you Charger Back for helping me get my glasses back after I left them at a hotel 5 hours away! The process was so easy and the response was incredibly fast. I’m so thankful I didn’t have to spend the money to replace my glasses!
-Elizabeth N.
A guest of Hilton Chicago Downtown - 9/11/2018
Very grateful for your lost and found service! Thank you for prompt response! V
-Marina V.
A guest of WDW Swan and Dolphin Resort - 9/11/2018
thank you
-pagota T.
A passenger of American Airlines - 9/11/2018
Thank you so much for the quick return of our clothing items left in our closet!
-Gail
A guest of Beau Rivage Resort and Casino - 9/11/2018
Fantastic feeling that something so important is found in such a big airport and will reunite to you.Great job United Airlines !!
-Patrick S.
A passenger of United Airlines - 9/10/2018
Received iPad today - Thanks
-Raymond D.
A passenger of United Airlines - 9/10/2018
The staff member who assisted me was very nice. I also appreciated that the process wasn't complicated.
-Rhonda W.
A passenger of American Airlines - 9/10/2018
Thanks to your more than efficient Lost and Found office, my suit was delivered this morning. I appreciate your efforts to facilitate this and will spread the word about your great Customer Service!! Thanks again !
-Don W.
A passenger of United Airlines - 9/10/2018
Received my gold and diamond watch watch today. Thank you so much and the person that turned it into the front desk. I will be eternally grateful.
-Christine E.
A guest of Nugget in Sparks Nevada - 9/8/2018
Thank you for finding our ipad and returning it. I am very impressed with the SFO crew!
-Kristine B.
A passenger of American Airlines - 9/7/2018
Excellent Service!
-Cristina C.
A guest of Double Tree Anaheim Orange County - 9/6/2018
Great service
-Doug O.
A guest of WDW Swan and Dolphin Resort - 9/6/2018
Excellent service. Thank you!
-Kay T.
A passenger of American Airlines - 9/5/2018
I was really pleased that me iPad was found and returned to me.
-Trish B.
A passenger of Air Canada - 9/5/2018
Outstanding commitment to customer service. Great individual initiative in Hayden Baggage to contact me personally and determined follow tru by central bagggage claim folks in navigating the system to get article returned to me. Thanks to all
-R Krug F.
A passenger of United Airlines - 9/5/2018
Thank for finding my lost stuff , all security people were very happy to check up on my items left in the room , your lost and found department is doing a good job and were happy to serve me , and shipping to me right away ...thank you
-Lan D.
A guest of New York New York - 9/4/2018
Thank You. Totally impressed, you found it.
-Faye C.
A guest of River Terrace Inn - 9/4/2018
I am very happy AA managed to find my passport. great job !!
-Claudia G de S.
A passenger of American Airlines - 9/4/2018
Thanks so much to your staff and management effort to help locate and send my lost item. It is much appreciated.
-Brian T.
A guest of Embassy Suites Downey - 9/4/2018
We can't thank you enough for taking the time to locate our car key and contact us for it's return. Irene was most pleasant and helpful in making this happen. Thank you, thank you.
-Margaret H.
A passenger of American Airlines - 9/3/2018
Received them- Tks
-Carolina D.
A guest of Kings Island - 9/3/2018
What can I say but a big thank you for saving us the pain of replacing documents and cancelling credit cards(which we already did)Many thanks to the person that found it and turned it in....
-Anthony S.
A passenger of United Airlines - 9/3/2018
Thank you for your quick response on this matter.
-Arthur L.
A passenger of United Airlines - 9/3/2018
I am so happy that you guys did everything you could to locate my lost item!!! I would like to commend your company on the prompt messages and keeping me informed of my Item. THANKS SO MUCH!!!
-Tracy H.
A passenger of American Airlines - 9/2/2018
I’m beyond thrilled to have located my jacket and I’m so appreciative of your thoroughly professional and responsive staff in finding and mailing it to me Julie is my new hero. Above and beyond !!!
-Lu R.
A guest of Town and Country Resort and Convention Center - 9/2/2018
Thumbs up for the good service.
-Gertjan de K.
A passenger of United Airlines - 9/2/2018
Thank you so much for such a speedy reply! Our daughter left her iPhone and was heartbroken to have lost the pics she took on our trip.
-Randi L.
A passenger of American Airlines - 9/2/2018
Thank you for sending my wife's phone back, we didn't think we would see it again!
-Dennis C.
A passenger of United Airlines - 9/2/2018
GOOD SERVICE IN THIS DEPARTAMENT
-MARIA M.
A guest of Circus Circus Las Vegas - 9/1/2018
We like to thank who ever turned in my wallet! We also want to thank Nicole who called me about my wallet. Nicole was very professional and friendly. We can’t say enough Sun Country. We had a great experience flying Sun Country back. Keep up the great work your employees are doing. Thank you.
-William M.
A passenger of Sun Country Airlines - 9/1/2018
Great attention from United. Thank you.
-Samuel B. Corliss, J.
A passenger of United Airlines - 9/1/2018
Amazing
-Paul M.
A passenger of Air Canada - 9/1/2018
THANK YOU...THANK YOU...THANK YOU!
-Martin R.
A guest of New York New York - 9/1/2018
Today, August 31, 2018, I received the USPS package containing my Kindle that I had left on the plane. Thanks so much to United Airlines and Chargerback for finding and returning my previously lost item! Good work!
-Marcia F.
A passenger of United Airlines - 8/31/2018
I am thankful that you took pains to locate lost items, charge them and mail it to your customers. Its a great service.This is possible only in Canada. Thanks a million to every one who took time to get it back to me. Priceless service.
-Venkatamani C.
A guest of Whistler Blackcomb - 8/31/2018
I requested and paid for next day delivery today at 10:30am. Tracking is saying Tuesday before 8:00pm!! That is not next day! I fly back out on Monday afternoon!! Are you going to pay to ship to next address?
-Chuck H.
A passenger of American Airlines - 8/31/2018
Thank you so so much!!!! Pictures that could not be replaced. And much more
-Caroline U.
A passenger of American Airlines - 8/31/2018
I appreciate excellent services of Ms. Joanne
-Rehana H.
A passenger of United Airlines - 8/31/2018
Quick and efficient service! Thank you
-Amber V.
A guest of Cosmopolitan of Las Vegas - 8/30/2018
I was treated with great care by Chris--Thanks so much!!!
-Helen S.
A guest of Red Rock Casino Resort Spa - 8/30/2018
OUTSTANDING! Above and Beyond UNITED!
-Amy P.
A passenger of United Airlines - 8/30/2018
I have received my lost pants at home.Thanks a lot for your quick and effective action.Best regards Philippe C.
-Philippe C.
A guest of Blue Mountain Resort - 8/28/2018
I thought for sure I would never see my iPad again .... but not the case! You guys are amazing. You took my report; you kept me informed and you found it 3 weeks later. I am so grateful to you all. Thank you. I am a Platinum member and use your services almost exclusively. This is another confirmation for why to choose American Airlines! I am shouting it from the rooftops and in airports!!!Thank you again. Charlene
-Charlene G.
A passenger of American Airlines - 8/28/2018
Thank you for providing this service quick and reliable service - clearly more reliable than my own memory
-Michael P.
A passenger of United Airlines - 8/28/2018
Thanks!
-Sebastien O.
A passenger of Celebrity Cruises - 8/27/2018
great system
-Julie J.
A passenger of United Airlines - 8/27/2018
THANK YOU!!!!
-Mary Ellen S.
A guest of Beau Rivage Resort and Casino - 8/27/2018
Amazing service. Gentleman who helped me was great!
-Chris M.
A passenger of Travelers Aid DFW - 8/27/2018
Sharonda with Traveler’s Aid DFW provided me with excellent service in retrieving and returning a lost item. I’m very pleased with and grateful for her service.
-Ken S.
A passenger of Travelers Aid DFW - 8/27/2018
So happy to be reunited with my phone. Such an easy and fast process.
-Laura S.
A passenger of American Airlines - 8/26/2018
We are thrilled to have our iPad back. Thank you so much for your prompt finding and delivery!
-Luisa S.
A passenger of American Airlines - 8/26/2018
Very efficient.
-Diane M. J.
A guest of Lost and Found Venetian Palazzo Resort and Sands Expo - 8/26/2018
great. you found it. thanks so much
-david M.
A passenger of United Airlines - 8/26/2018
I truly do appreciate the honesty provided by this company. Giving back a lost item and ship it back to me is a big deal. No matter how big or small a missing item is, getting it back is a peace of mind to the owner. Thank you!
-Ricky M.
A passenger of American Airlines - 8/26/2018
Thank you
-Jingle
A guest of Wynn Las Vegas - 8/26/2018
Received the items that were inadvertently left behind which you so efficiently sent to me. you are to be thanked for your diligence and method of addressing such situations Thank you
-Rodney H.
A guest of Holiday Inn Club Vacations South Beach Resort - 8/26/2018
Superb service!! Easy, self-explanatory - and it works! Many thanks. Stefan
-Schneider S.
A guest of Hilton Hawaiian Village - 8/26/2018
Thank you so much you all rock
-Starr C.
A passenger of American Airlines - 8/25/2018
I'm very impressed with the efficiency of the lost and found effort. Thank you very much
-Daniel R.
A passenger of American Airlines - 8/25/2018
Very good service to have. Straightforward.
-Daniel S.
A guest of Hilton Fort Lauderdale Marina - 8/25/2018
This process could not have been any easier, from start to finish! I was hesitant with the shipping costs to return my item as really they could have charged a crazy fee BUT it was more than reasonable. I have received my items with no concerns. Thank you!
-Jessica K.
A guest of Holiday Inn Express and Suites Reedsville State College Area - 8/25/2018
WE received the camera, thank you so much, we appreciate your fast response and service.
-Earle
A passenger of American Airlines - 8/24/2018
Thank you for getting my computer and iPad back to me quickly and courteously. It really meant a lot to me that the American Airlines representative’s in Chicago we’re such a big help at the gate. In particular the representatives on the night shift in Chicago were instrumental in me getting my stuff back so fast Quickly and with no damage.
-Samuel L.
A passenger of American Airlines - 8/24/2018
Cudos to AA! I sincerely appreciate your efforts and tenacity in finding my lost property. I am most impressed. Thank you.
-Rebecca G.
A passenger of American Airlines - 8/23/2018
Thank you for the fast return of my lost coat.Excellent service!
-Carol N.
A passenger of United Airlines - 8/23/2018
Great customer service experience today with a representative from your lost and found department! I can’t recall her name at the moment, but she was an amazing representative and she was so helpful! 5 star service and she made my week! :)
-Danielle
A passenger of Carnival Cruise Line - 8/23/2018
Comfortable and trustworthy
-Maria G.
A passenger of American Airlines - 8/23/2018
United was excellent in responding and finding my dad's wallet!
-Ronald S.
A passenger of United Airlines - 8/23/2018
I am so impressed with the speed in which American Airlines found and shipped my item back to me!! Thank you so very much for being such a fantastic airline!
-Brittany K.
A passenger of American Airlines - 8/22/2018
The staff was helpful and friendly to work with.
-Elissa B.
A guest of WDW Swan and Dolphin Resort - 8/22/2018
Many thanks to the team at American Airlines Lost and Found department! I must admit that when I discovered I had lost my iPad at the AA Terminal C on August 18, I was expecting that it would be lost forever. You made the procedure for filing a Lost Item report very easy, and I was very excited and impressed to see an email that my iPad had been found within 2 days! I was also impressed (and appreciative) that the procedure for mailing the item back to me was also very easy (DFW is over an hour from our home in McKinney).Thank you again for your cheerful and efficient agents who took my initial call, and for retrieving and returning this important item to me!Best Regards,Katie R.
-Katie R.
A passenger of American Airlines - 8/21/2018
Thanks for your service! I lost my wallet at LAX Airport and I just got it this morning through Fedex (with cash inside and all included). Really appreciate!
-Laurent C.
A passenger of United Airlines - 8/21/2018
Thank you for your quick response. My son who is a special needs individual, was missing his iPad. Thank you again to all of those who put their efforts to find the iPad. We will be forever grateful. Thank you, Thank you, Thank you, Yury M.
-Yury M.
A passenger of American Airlines - 8/21/2018
I am so grateful to get my lost items returned! Thank you for making this happen! So grateful for everyone who helped make this happen!
-Christine M.
A passenger of Royal Caribbean International - 8/20/2018
Thanks for your Good Work!!!
-Bernd M.
A guest of MGM Grand - 8/20/2018
Great Service and friendly people
-Suzanne M.
A passenger of American Airlines - 8/20/2018
Super happy to have been contacted
-alexandre B.
A passenger of United Airlines - 8/20/2018
Thank you so so much! I am very glad that I got back my ipad lost 20days.
-Meiling T.
A passenger of American Airlines - 8/20/2018
Just received my notebook. Really pleased with AA's responsiveness.
-Robert N.
A passenger of American Airlines - 8/20/2018
Great service never thought I would get it back. Thanks
-SUSAN P.
A passenger of United Airlines - 8/19/2018
Wow, unbelievable !!!
-Marilyn M.
A passenger of United Airlines - 8/19/2018
Thank you so much for locating my IPad. I thought I would never see it again. It has given me confidence that people are still honest and willing to help. Thank you again. Teresa
-Teresa V.
A passenger of United Airlines - 8/17/2018
Thank you so much for locating my I Phone and shipping it to me. I received it on Thursday in excellent condition
-Lamond H. S.
A passenger of American Airlines - 8/17/2018
We received the iPad in the mail .Thank you
-Eric S.
A passenger of American Airlines - 8/17/2018
I am pleased with the service I received concerning my forgotten items. They send 1 more item that I was unaware that I left. Good communication from employees. Thank you
-Brenda B. / Jeff S.
A guest of Holiday Inn Club Vacations Galveston Seaside Resort - 8/16/2018
Thank you and your staff for the quick response of returning my wallet . I received it today.
-rhonda L.
A guest of Seminole Hard Rock Tampa - 8/16/2018
Thanks for the rapid and efficient service!
-Tedd H.
A guest of Bellagio - 8/16/2018
Thank you so much!
-Kacy V.
A guest of Breckenridge Ski Resort - 8/16/2018
Thank you so much for finding my passport so quickly. I honestly didn't think this system would work!
-Erica R.
A passenger of American Airlines - 8/16/2018
So happy with the service!
-PETER L.
A passenger of United Airlines - 8/16/2018
Very easy to use, items were returned in great condition.
-Marty M.
A guest of Hilton Grand Vacations Club The Elara - 8/16/2018
it went very well, thank you
-Diana R.
A guest of MGM Grand - 8/15/2018
Very easy to use. Very convenient.
-Jose F.
A guest of Harrahs and Harveys Lake Tahoe - 8/15/2018
Exceptional customer service!!!
-Tyler M.
A guest of Hilton Hawaiian Village - 8/14/2018
I am ecstatic about getting my Kindle back and throughly impressed with United's method of handling such claims and their ability to find such an article from the many items that are lost or left by mistake on their airplanes. I am truly grateful.Thank you very much and you have my vote for gracious and prompt service.
-Marilyn B.
A passenger of United Airlines - 8/14/2018
Thank you all. My purse arrived today. I appreciate the swift and efficient response. We loved your hotel btw and will return.
-Linda S. W.
A guest of WDW Swan and Dolphin Resort - 8/14/2018
Very grateful for your help. It saved me hundreds of dollars!
-David T.
A passenger of American Airlines - 8/14/2018
Thank you for your efficient and courteous service.
-GEORGE S.
A passenger of United Airlines - 8/14/2018
Excellent service of this airline. Prompt response to this claim. So glad we choose you as our airline. Thank you so much. I am a very satisfied client.
-Sandra R.
A passenger of American Airlines - 8/14/2018
Thank you, thank you, thank you!!! I lost my phone and was absolutely heartbroken when I realized some precious photos on it had not been backed up. I am beyond grateful that someone took the time to locate my phone and ship it back to me.
-Melissa M.
A passenger of United Airlines - 8/13/2018
This team is doing fantastic work. They shipped my wallet back...Unbelievable
-Kunal G.
A passenger of American Airlines - 8/13/2018
Thanks for finding my brand new glasses. I looked everywhere. Thanks Dollar for the extra service.
-Chris S.
A customer of Dollar Car Rental Seattle - WA - 8/13/2018
Very responsive, Doretta did a great job getting back to me with the lost backpack. Much appreciation!
-Marc G.
A passenger of Charlotte Douglas International Airport - 8/13/2018
Easy non-stressful process. Thanks.
-Wanda R.
A guest of Embassy Suites Raleigh Durham Research Triangle Cary - 8/12/2018
United Airlines did an amazing job. Thanks for the swift action on locating my mini iPad. I�m very thankful for all you did.
-Dorothy D.
A passenger of United Airlines - 8/11/2018
Great job! Thank you.
-David W.
A passenger of United Airlines - 8/11/2018
I received lost item.
-YACHIYO K.
A guest of Sheraton Princess Kaiulani Hotel - 8/10/2018
I really appreciate the quick response. But most importantly finding my laptop. What relief!!! thank you!
-Evan M.
A passenger of American Airlines - 8/10/2018
My daughter lost her blankie and realized it on our way home. The security guard at the lodge even sent a picture to properly identify the blankie. Not to mention all the updates received via email and text while they looked for it. All in all, great customer service! They have made my 9 year old love Great Wolf even more!
-Chrissy L.
A guest of Great Wolf Lodge Pocono Mountains PA - 8/10/2018
I want to take a moment to thank you for all you did to return my Nook e-reader to me. It arrived today. Again a BIG THANK YOU
-Terry L.
A passenger of Allegiant Travel - 8/10/2018
Debbie in the office was Fantastic and deserves a Raise!!!! Thank you again!!
-Darcy F.
A guest of Six Flags Great America - 8/10/2018
Items returned, thank you!!!! OMG, I thought my glasses were gone forever! I spent $500 on those and was not looking forward to buying new ones. You all are awesome!
-Nancy S.
A passenger of Carnival Cruise Line - 8/9/2018
Thank you so much! My son’s iPad was found the day after he lost it. I can’t thank enough the AA gate agents and flight attendants for going out of their way in trying to find our item. They all were so nice and supportive! Thank you
-Lisa T.
A passenger of American Airlines - 8/9/2018
Fantastic service.Thanks.
-Max
A guest of Treasure Island - 8/9/2018
I would like to offer my thanks and gratitude to Isabel and the security guard named Howard who helped find my pendent. Isabel was so helpful and deserves to be recognized for her help. Thank you so much.
-Molly G.
A guest of Rio All Suite Hotel and Casino - 8/8/2018
Thank you very much for your effort finding and sending my bag back. Thank you!
-Feng J.
A passenger of United Airlines - 8/8/2018
Thanks so much for all your help in finding my wallet!
-Farooq K.
A passenger of American Airlines - 8/8/2018
Fantastic and quick response time! This is why I always fly AA and am an Exec Plat member! Thanks so much for the help and finding our lost IPad, we were traveling back from 2 1/2 weeks in Europe and we’re super tired so glad you were looking after us.
-Lora P.
A passenger of American Airlines - 8/8/2018
Anika was very helpful and courtious. Thanks!!!
-Javier V.
A passenger of Travelers Aid DFW - 8/8/2018
Thank you for finding my camera. I had been very ill this past year and flying to Kxxxxx for my grandson's birthday. When I left the camera and all the pictures I had taken I was upset but your company was wonderful. Thank you.SincerelySusan L.
-Susan L.
A passenger of Air Canada - 8/8/2018
Thank you for your prompt findings report and shipping out quickly at a reasonable price.
-Carol Ann B.
A guest of Hilton Waikoloa Village - 8/7/2018
First of all thanks.
-Daniel O.
A passenger of United Airlines - 8/7/2018
Thank you for finding my IPad. I appreciate the promptness of your actions.
-Betty D.
A passenger of American Airlines - 8/7/2018
I appreciate your help with finding my cellphone and getting it back to me. I'm looking forward to its arrival, but am beyond thankful for your service. Thank you for everything!!!
-Rebecca B.
A passenger of American Airlines - 8/6/2018
Thank you all so, so much for finding my item! I was starting to lose hope! Last night,I had a dream it was found, and I today, it is so! Again, many thanks!
-Kelly
A passenger of American Airlines - 8/6/2018
Fast and efficient service. In less than 24 hrs after submitting information I received confirmation that my item was found. In 2 more days I received it.
- Sharon C.
A passenger of Allegiant Travel - 8/6/2018
I contacted Lost and Found this morning and a few minutes later I got an email indicating that my lost item was found. I am very impressed with the efficiency of the service and how quick the item was found. Thank you very much.
- Andrew S.
A passenger of American Airlines - 8/6/2018
You are wonderful! The whole process from my blunder was made easy as I could have this happen. THANKS
- Kate B.
A passenger of Dollar Car Rental Seattle - WA - 8/6/2018
This service is amazing. I'm not surprised due to being affiliated with the Four Seasons.
- Theresa H.
A guest of Four Seasons Resort - Oahu - 8/4/2018
I was so thankful to Irma for finding my iPad and turning it into lost and found. Larry helped identify that he had my iPad which put my mind to rest. I am so grateful for your honest staff! We have been coming to Tropicana for years and we will continue for years to come!
- Joyce G.
A guest of Tropicana Laughlin Hotel Casino - 8/4/2018
Thank you so much for finding and returning my phone.
- Frank F.
A passenger of American Airlines - 8/4/2018
I appreciate the rapid location and forwarding of my lost electronics device by United Airlines.
- Robert R.
A passenger of United Airlines - 8/4/2018
Thank you, Thank you !! I found my sunglasses, so now I have everything.
- Richard G.
A guest of Paris Las Vegas - 8/3/2018
The whole process was seemless and worked great.
- Daniel D.
A passenger of United Airlines - 8/3/2018
Thank you very much for efficiently and swiftly locating my item. I appreciate it.
- Joanne G.
A passenger of United Airlines - 8/3/2018
The folks at lost and found could not have been more lovely! Prompt, followed through exactly as they said they would. I am very grateful.
- Anna S.
A guest of Travelers Aid DFW - 8/3/2018
Thank you for returning my bathing suit!
- Linda M.
A guest of Venetian Palazzo Resort and Sands Expo - 8/2/2018
Thank you, Thank you, Thank you, I received my lost items today and I never thought that would happen, so Thank you again!
- Pam T.
A guest of Princess Cruise Lines Ltd - 8/2/2018
My daughter's MacBook was found within 24 hours since I reported it. It is amazing. I appreciate your great effort. Thank you.
- Jun Z.
A passenger of American Airlines - 8/2/2018
Excellent service with direct phone contact. Thanks so much for you help!
- Daniel J.
A passenger of United Airlines - 8/1/2018
An outstanding tool! Thank you
- Richard W.
A guest of Hilton Grand Vacations Club The Elara - 8/1/2018
Michael was so responsive and helpful--thank you!
- Tammy W.
A guest of Four Seasons Resort the Biltmore Santa Barbara - 8/1/2018
Wow!! Thank you so much to the Cedar Point Staff for finding my phone and getting in the mail!!! I am sure this is standard procedure and happens a lot, but please understand how grateful we are for all your assistance. Great Job Cedar Point and Thank you so much.
- Lynnsey H.
A guest of Cedar Point - 8/1/2018
Very much appreciated!! Thank you guys
- Syd G.
A guest of Travelers Aid DFW - 7/31/2018
Thank you so much!!!
- Stacey D.
A guest of Excalibur Hotel and Casino - 7/31/2018
I appreciate your customer service. Your initial response and follow up have been very helpful. I feel confident about your process. Thank you.
- Jane S.
A guest of Red Rock Resort Casino Spa - 7/31/2018
Thanks for the excellent service. The response was very quick.
- Annie B.
A passenger of American Airlines - 7/30/2018
I am very impressed with level of service by lost and found department. In addition to prompt emails/texts, we were personally called regarding our son's lost iPhone. I appreciate employees taking time for this level of personal service. Thank you for caring!
- Amy D.
A guest of Dollywood - 7/30/2018
Amazingly fast and efficient service!!
- Don W.
A passenger of American Airlines - 7/30/2018
Thank you so very much for your help I really appreciate getting my things back you are excellent
- Ollie S.
A passenger of United Airlines - 7/29/2018
You folks are the greatest!!! We reported the lost wallet at about 9 am and we had a found email by 5 pm. We got the wallet back in 2 days and everything was in it. We are so happy.
- Bradley P.
A guest of Valleyfair - 7/27/2018
Thank you very much, I received in the mail today in perfect condition. I really appreciate you finding it and returning so quickly.
- Mark S.
A guest of Lake Junaluska Conference Center - 7/27/2018
Thank you for your prompt attention to my situation.
- Eric S.
A passenger of American Airlines - 7/27/2018
thank you for the return of my cell phone, drivers license and debit and credit cards. The photos are irreplaceable- the rest would have been inconvenient.Thanks you so much
- Beth N.
A guest of Fiesta Henderson Hotel and Casino - 7/27/2018
Thank you for taking the time to find my sons phone! A very valuable lessen learned! Thanks for making the tears stop falling! SINCERELY a mother of a teenage boy! Lol
- Deena R.
A guest of Cedar Point - 7/27/2018
Excellent work! Thank you.
- Chris W.
A guest of Hilton Santa Barbara Beachfront Resort - 7/27/2018
Thank you very much from bottom of my heart. I really appreciate your efforts in finding my cell phone and shipping it to me . I feel humble and thanks again.
- Atiya M.
A passenger of United Airlines - 7/27/2018
I was very pleased with the service I received regarding the iPad that I left on a plane. When I talk to the baggage people in St. Louis they gave me a very specific directions that worked very well. I received my iPad today and I thank everyone for their part in this great service.
- Becky L.
A passenger of American Airlines - 7/26/2018
Wow, what great service and so easy to fill out. I was amazed at the attention that was given in the matter. It's frustrating losing an item and you made things easier. It was so quick with peace of mind with it. Thanks!
- Joyce Y.
A passenger of American Airlines - 7/26/2018
What a fantastic service!!! I couldn't imagine that you guys would return everything!!! I would like to thank you guys and the staff and specially God !!! I ask God to bless you all! Thank you very much!!! Have a wonderful day!
- Vanessa V.
A passenger of United Airlines - 7/26/2018
I cannot express how much this was so appreciated! Our family pics mean so much!
- Jessica M.
A passenger of Princess Cruise Lines Ltd - 7/26/2018
Thanks so much, this made my day!!
- Richard T.
A passenger of American Airlines - 7/26/2018
I did not expect such a quick response - I was pleasantly surprised! The website is easy to use. Very happy with the service.
- Sophie K.
A passenger of United Airlines - 7/26/2018
So grateful for this efficient and effective service. I realized I left my laptop on the plane on my way back from the airport on a Monday afternoon. I was a little apprehensive about filling out a form online instead of speaking with someone, but it's now Wednesday afternoon and I have it back! Thank you thank you thank you!!
- Victoria H.
A passenger of American Airlines - 7/25/2018
Thank you for your prompt courteous service. My eye glasses were received in perfect condition.
- Velma A.
A guest of Six Flags Great America - 7/25/2018
Wanted to say thank you for your prompt reply and service on my forgetfulness. Our family vacation was made memorable by staying at your 5 star home!! Thank You!
- Bob B.
A guest of Embassy Suites Loveland - 7/25/2018
I think that this is an great service, and I thought that Donna was amazing. She was very pleasant and helpful to me during this ordeal. She deserves a raise.
- Macina T.
A passenger of United Airlines - 7/25/2018
It is so nice to stay in a hotel that will return items left in your room.
- C. J.
A guest of Westgate Resort and Casino - 7/25/2018
Received our box today. Thank you for sending it to us. Sincerely,
- Wanda G.
A guest of Hilton Orlando Lake Buena Vista - 7/25/2018
I am very impressed with the quality of service I have received from American Airlines. The fast response has blown me away! my lost item was found and is on its way. Thank you so much for a great job.
- Romelia S.
A passenger of American Airlines - 7/25/2018
I was really upset that I left my phone on the plane last night, I was sure that It was gone. Really happy with how quickly they found and informed me my phone had been found. Very happy customer.
- Tyler S.
A passenger of United Airlines - 7/25/2018
Thanks for my phone I got it already
- Faasalafa B.
A passenger of United Airlines - 7/24/2018
Outstanding, timely response
- Donna E.
A passenger of American Airlines - 7/23/2018
Glenda of Security was so instrumental in retrieving our electric toothbrush from our room. She double checked to see if the room had been cleaned yet and discovered it had not been. So she quickly sent staff to look for the toothbrush and it was found. Please commend her performance as an outstanding member of the Beverly Hilton team of employees. Thank You
- Marte T.
A guest of Hilton Beverly Hills - 7/23/2018
We lost two special items in our room during our stay and the service from Great Wolf Lodge with regards to getting those items back was exceptional. Thank you! Our kids are thrilled to have their lost items back!
- Diana M.
A guest of Great Wolf Lodge Southern California - 7/23/2018
Thank you so much for tracking down my laptop and sending it back to me! Fantastic customer service. And the process was very straight forward with the ultimate results achieved! Kudos galore to the entire AA team who helped one way or another along the way!!
- Richard C.
A passenger of American Airlines - 7/23/2018
did not believe it possible to retrieve my phone which i left at the charging station---how you tracked me down and returned it is a miracle--thank you modern technology and american airlines
- Sam F.
A passenger of American Airlines - 7/23/2018
Melissa from Buffalo Bill Security did a FANTASTIC job! Thank You!!!
- Gail S.
A guest of Buffalo Bills - 7/22/2018
Thank you so much for finding and returning my passport!
- Wayne S.
A passenger of American Airlines - 7/22/2018
Thank you so much for finding this bag. Clearly, it does not have monetary value. But it is really important to my daughter and has plenty of sentimentality. And please thanks whomever was a part of the search and rescue.
- Matthew B.
A passenger of American Airlines - 7/21/2018
Thank You so much for retrieving my lost item. I'm sure this department is use to excessive panic
- Sam L.
A passenger of United Airlines - 7/21/2018
Great customer service. Kept me updated on the search for my phone. Very appreciative.
- Jeffrey H.
A passenger of United Airlines - 7/20/2018
THANK YOU SO MUCH!! I really appreciate your proactiveness in reaching out and getting my belongings back. I didn't think I would see my jacket again. :)
- Brad G.
A passenger of American Airlines - 7/20/2018
Great staff! Silas and John were awesome about finding the items I left in my room! Great Resort!!
- Douglas F.
A guest of High Peaks Resort - 7/20/2018
So happy and amazed AA found my phone and is being returned as I type. Thanks AA
- David B.
A passenger of American Airlines - 7/19/2018
You guys were great! Fast and responsive! Thank you, the item lost was very important to me.
- Korey S.
A guest of Green Valley Ranch Resort and Casino - 7/19/2018
Each person that I spoke with during this process was so very helpful. They were more than willing to help
- Kimberly C.
A passenger of American Airlines - 7/19/2018
Joel C. was super attentive, helpful and professional in helping coordinate the delivery of the items I left in the room. I am very appreciative of his work and the rest of the staff. THANK YOU!!
- Joel S.
A guest of Caesars Palace - 7/18/2018
I am so thankful for United and Chargerback partnering successfully to find my forgotten item. I thought for certain my device was gone forever, but before my flight home, I received news that it was safely found and ready to be reunited with me! Thank you!
- Caitlin E.
A passenger of United Airlines - 7/18/2018
Revived my camera today in great Cheap thank you
- Carey F.
A guest of Country Inn & Suites by Carlson - 7/18/2018
THANK YOU FOR HELPING TO RETURN MY iPAD BACK TO ME SAFE AND SOUND!!!
- Helen P.
A passenger of American Airlines - 7/18/2018
Thank you for finding my wallet. I had a nice stay
- Michael B.
A guest of SLS Las Vegas W Las Vegas - 7/17/2018
Thank you, so much for finding and then sending these items. I did report other items I thought I left in the room in a drawer, but have since found them. So this is everything!!! :D Thanks, again!!!
- MaryAlice F.
A guest of DoubleTree Resort by Hilton Myrtle Beach Oceanfront - 7/17/2018
Thank you so much for finding my kindle and notifying me. I looked for it this am ad just as I realized I left it on the plane I received an email notifying it had been found and how to go about getting it back. Thank you again for going above and beyond.
- Lisa S.
A passenger of American Airlines - 7/17/2018
Thank you for a quick and efficient process!
- Tiffany H.
A guest of Circus Circus Reno - 7/17/2018
I really appreciate the responsiveness and care provided to return my product.
- Aaron S.
A guest of The Grand Hotel at the Grand Canyon - 7/17/2018
Zetty was extremely kind and very responsive to helping me find my son's vintage camera.
- Garo M.
A passenger of American Airlines - 7/17/2018
Thank you for your assistance finding the Nook I left on the plane on Saturday from Paris to DFW. The trip had been so long and I failed to recheck everywhere. Thanks for being proactive in this rescue!
- Suzanne C.
A passenger of American Airlines - 7/17/2018
Sooooo happy with your lost and found Dept. Diane was great!!!! Thx so much!!!!
- Liza W.
A traveler of Lee County Port Authority - 7/16/2018
I have received my jacket back and I am thrilled. Kudos to New York New York staff for their honesty and their effort in making this happen so quickly and efficiently. What a great experience chargerback.com was for me. Thanks again!
- Monica H.
A guest of New York New York - 7/16/2018
thank you so much Hilton Waikoloa village security for taking the time to find my phone, please let them know how happy it made me! I'm a Delta flight attendant we are so lucky to get layovers in one of the most beautiful places in the world. I also know that some of people who live on the big island are the most amazing, nice
- Stephanie M.
A guest of Hilton Waikoloa Village - 7/16/2018
Thank you so much for finding my item. You are awesome and have truly took a load of worry off my mind. You are the best. Again thank you.
- Christine F.
A guest of Travelers Aid DFW - 7/16/2018
Hashi was so helpful and patient and took the time to really help me recover my bag lost!!! I am very thankful.
- Maria P.
A guest of Travelers Aid DFW - 7/16/2018
Vielen Dank!
- Harm B.
A passenger of United Airlines - 7/16/2018
An extremely heartfelt thanks for this! Words cannot express. I was not left wondering long. Thank you thank you thank you!!
- Jennifer Z.
A passenger of Air Canada - 7/13/2018
I appreciate you and American Airlines for locating my Kindle in such a timely
- Yvonne S.
A passenger of American Airlines - 7/13/2018
Ms. Nora was very helpful in getting my lost item back to me in less than 24 hours. I appreciate her help and assistance. The DFW travellers aid service is well appreciated in reacquainting me with my lost item at tsa check point.
- Kemi O.
A guest of Travelers Aid DFW - 7/13/2018
Thank you so much to Officer Sean and your team. I received my camera lens today. You are all wonderful!!
- Marisa F.
A guest of Double Tree Bahia Mar - 7/13/2018
I can't begin to be so happy to let you know how thankful for your prompt replies and responses.
- Christina F.
A passenger of American Airlines - 7/13/2018
your staff was awsome
- Kevin M.
A guest of Kings Island - 7/13/2018
The outstanding service I received from Katherine was beyond anything I could have expected. She went out of her way to help me locate my lost glasses, and was so efficient that the glasses arrived at my home in New York even before I returned from Colorado! Katherine was a pleasure to work with, and I thank her immensely.
- Susan T.
A guest of Vail Mountain Ski Resort - 7/13/2018
Thank you so much for taking the time to locate my iPad. I did not think I would see it again. Your service was quick, thorough and efficient.
- Jean B.
A passenger of United Airlines - 7/12/2018
We received our lost item today. Thank you so very much for such kind, efficient service and even faster shipping!
- Karli D.
A guest of Whistler Blackcomb - 7/12/2018
Thank you so very much for finding and returning my lost item. I would have been truly heartbroken if had lost it. Thank you answering my request and keeping me in the loop. Thank you again
- Daynell M.
A passenger of American Airlines - 7/12/2018
Simple process, good web pages that function, are clear and look good.
- Eric O.
A passenger of United Airlines - 7/11/2018
Thank you so much for locating my lost I Pad! I am impressed with your system given the volume of lost items you must deal with. Thank you!
- Charles C.
A passenger of American Airlines - 7/11/2018
I received my laptop in perfect conditions. I am very pleased with your prompt service. Have a blessed day.Thank you so much for your assistance!!!
- Jose M.
A guest of Cosmopolitan Las Vegas - 7/10/2018
So appreciative that you guys didn't give up! Thanks!!!!!
- Scott B.
A passenger of American Airlines - 7/10/2018
Excellent service and help to find my lost GoPro, very satisfied with United
- Vincent E.
A passenger of United Airlines - 7/10/2018
Thank you for the quick return of my left-behind items! All arrived in great shape.
- Lisa L.
A guest of Cheyenne Mountain Resort - 7/9/2018
Great job you found my phone. Thank you for the quick shipment !
- Hans J.
A passenger of Air Canada - 7/9/2018
I had an excellent experience retrieving a lost item from United Airlines. The staff was very helpful at the Tampa Airport, and the process using chargerback was very helpful. I recovered an item that I thought was lost within 5 days. I am thoroughly pleased with the experience. Thank you!
- Isidro F.
A passenger of United Airlines - 7/8/2018
Thank you so much for the wonderful lost-and-found services. You made the end of my trip stress-free.
- Stephanie B.
A passenger of American Airlines - 7/8/2018
I want to thank you and express my gratitude for returning my son's phone. We are extremely appreciative of the service you provide to the public. It's the small things that speak volumes!!!
- Cristina O.
A passenger of United Airlines - 7/7/2018
Thank you very much for finding my lost item. I have been looking all over for it and am happy you have a safe way to return it to me.
- Pat I.
A passenger of American Airlines - 7/7/2018
Thank you for your prompt service. I really appreciate getting my coat back.
- Mary K.
A passenger of United Airlines - 7/7/2018
Thank you very much for finding and sending back the baseball glove. I have 1 very relieved little boy!!!
- Deana S.
A passenger of American Airlines - 7/6/2018
Kathy, who assisted me was outstanding and should be formally recognized for her superior customer service and demeanor.
- Martin S.
A passenger of United Airlines - 7/5/2018
Thank you for your help. I appreciate your timely attention and prompt service.
- Peter L.
A passenger of Air Canada - 6/5/2018
Great service. Forgot the dress on Tuesday and it was found and shipped by Wednesday.
- Aine O.
A guest of Planet Hollywood Las Vegas - 7/5/2018
I'm really happy to received my Lost and found iPhone. I appreciate. Thank you again .
- Ken L.
A guest of Princess Cruise Lines Ltd - 7/4/2018
Awesome and efficient service
- Enrique S.
A guest of Buena Vista Palace - 7/4/2018
Thank you for finding my hearing aid wires. Great job.
- Harry K.
A guest of Royal Caribbean International - 7/3/2018
Thank you very much for your prompt response! I'm so thrilled about being able to have my nook back and so grateful for your finding it, keeping it safe, and sending it to me!!
- Miho P.
A passenger of American Airlines - 7/3/2018
My sincerest gratitude to the staff at GWL Williamsburg for finding my ring and turning it in. It is not often that we find such character theses days and to the person or persons involved I'm grateful for your honesty and kindness you've shown to this stranger. God bless you and thank you.
- Steve M.
A guest of Great Wolf Lodge Williamsburg VA - 7/3/2018
Thanks! For finding my item and returning it with professionalism and courtesy. Joel C. was awesome! Thanks to the room cleaning staff who found my item.
- Michael K.
A guest of Caesars Palace - 7/2/2018
I experienced very quick, responsive and cordial service. Sherry was my last contact.
- Crhis W.
A guest of Travelers Aid DFW - 7/2/2018
Great Customer service. Thanks for all your efforts
- James M.
A passenger of American Airlines - 7/2/2018
Very impressive customer service! Thank you United! You made my day :)
- Kimberly T.
A passenger of United Airlines - 7/2/2018
The lady in housekeeping, was amazing. She quickly located my item
- Lisa M.
A guest of MGM Grand - 7/2/2018
Thank you so much for getting this item back to me so quickly. I knew I had missed placed it somewhere but never considered that I may have left it on the plane.
- Dawn W.
A passenger of United Airlines - 7/2/2018
That's awesome you found my tablet! I'm very grateful! Who said honesty no longer exists in large corporations today!? Your company handled this well and you definitely have honest employees!! It's been a pleasure doing business with you! I look forward to my next flight with United Airlines. God bless you!
- Terrie H.
A passenger of United Airlines - 6/30/2018
A very efficient service
- Geoff C.
A passenger of American Airlines - 6/29/2018
Thank you for returning my glasses. This was an easy and quick way to return my lost glasses. I am very happy with the process and would recommend this to others who have lost or misplaced items. Great service!!
- Debra C.
A guest of Harrahs Resort Atlantic City - 6/29/2018
I am more than impressed with the quick response of the lost/found department at Tahiti Village. 1. I was impressed with the fact that my items were found. 2. Impressed with the immediate response of the department.3. The dedication of service to the partrons of Tahiti Village by the staff! I'm certain it could not be matched at any other location.
- Susan B.
A guest of Tahiti Village - 6/28/2018
Thank you so much for finding my device so expediently! I couldn't believe that I've gotten it back so quickly and in the same condition.
- Terry M.
A passenger of American Airlines - 6/28/2018
Thank you very much for a fine closed-loop system designed with the customer in mind. At every step of the way there was feedback and clear instructions. I just wish that there was an easier interface with Princess website. It took many phone calls, chats and emails to find this lost and found system. My camera arrived today and all the pictures are reminding me of how much fun I had on this cruise. Thank you chargerback and thank you Princess.
- Clysta M.
A guest of Princess Cruise Lines Ltd - 6/28/2018
Your service has been fantastic. We are delighted to be getting our property back.
- Randall K.
A passenger of United Airlines - 6/28/2018
Amazingly, this was really well run. Efficient.Thank you!
- Marcus E.
A passenger of United Airlines - 6/28/2018
Thank you so much for returning my drivers license. I can't thank you enough. it Was a miracle that it was found, turned in, and returned to me. Thank you again!!
- Kristi L.
A guest of Six Flags Fiesta Texas - 6/27/2018
2nd time I have lost things at airports. You do a great job. Thank you
- Susie C.
A passenger of United Airlines - 6/27/2018
Six Flags employees and services are excellent. Thank you! And Crystal exceeds expectations in service!
- Karin B.
A guest of Six Flags Over Texas - 6/27/2018
When I lost my phone on the joker I was devastated. I was traveling alone with my two kids and it had all my hotel reservations and our whole itenery on it. I didn't have a map or any way to access the internet. I thought there was no way I was getting my phone back and was completely shocked when I got an email saying it was found. Thank you so much!!!
- Erin G.
A guest of Six Flags Discovery Kingdom - 6/27/2018
Thank you for finding and returning my wallet to me! Such an easy to use lost and found system! I really appreciate it!
- Jennifer S.
A passenger of American Airlines - 6/26/2018
Thank you so much. I appreciate the fast process.
- Soonohk S.
A passenger of American Airlines - 6/26/2018
Best customer service experience I have had in my whole life. Isabel helped find my lost item in a matter of minutes and made the process of return it to me as pleasent as it can be. You guys rock!! Thank you very much
- Rogerio N.
A guest of Rio All Suite Hotel and Casino - 6/26/2018
Great service
- Margarita S.
A guest of Best Western Premier Grand Canyon Squire Inn - 6/25/2018
I never thought I would get my very small item returned, but you found it and shipped it back within 2 days of leaving it on the plane. I almost always fly with United and this is one of the many reasons why!
- Lauryn R.
A passenger of United Airlines - 6/25/2018
Absolutely thrilled that you located my kindle Top marks for your lost and found service Thank you
- Eleanor M.
A passenger of United Airlines - 6/23/2018
Fantastic service!! I love this! Simple and safe!!
- Christa W.
A guest of Holiday Inn Club Vacations Ozark Mountain Resort - 6/23/2018
Great job in recovering my computer!
- Albert H.
A passenger of United Airlines - 6/22/2018
This was the most efficient lost and found return process that I have ever experienced. I like the automated process, more places should use this service. Not only am I happy to get my lost item returned, but also the ease in which I was able to do so.
- Beth L.
A guest of Paris Las Vegas - 6/22/2018
Great service! So easy to enter the lost and found report, and I got my sunglasses back in less than a week! Amazing! Not sure if this is a new service or not, or if all theme parks have this, it is awesome though!
- Elissa Y.
A guest of Kings Dominion - 6/22/2018
Thank you SOOO Much. I can't believe I am actually getting this phone back.
- Jim T.
A passenger of American Airlines - 6/22/2018
Thanks for the great job guys. You avoid me a lot of time and paper work! Thanks again!
- Eric R.
A passenger of Air Canada - 6/22/2018
I found this service to be outstanding. I lost my tablet on a UA flight and within a day of losing it I received notification it was found. It was very easy to fill out the original form and to set up payment to send the tablet back to me. I am ecstatic that my tablet was found and returned. THANKS!!
- Mark M.
A passenger of United Airlines - 6/22/2018
I know people must leave a lot of stuff on your planes. Your rapid response was impressive thank you
- Janet G.
A passenger of American Airlines - 6/21/2018
Thank you ! I never thought I would have my favorite sunglasses again. I had eye surgery and these are the best glasses I could find. The service in returning them was great !
- Bernadette F.
A guest of Harrahs Cherokee Resort - 6/21/2018
While swimming my ring came off my finger. The life guards helped look for it initially and we could not find it. I was thinking it was lost forever. I thank the Venetian for finding and returning it so quickly. Sincerely,
- Jamie G.
A guest of Venetian Palazzo Resort and Sands Expo - 6/20/2018
I appreciate the help that AA gave me in locating and returning my lost item. Frankly, I was expecting just not to see it again, so this process has pleasantly surprised me.
- William G.
A passenger of American Airlines - 6/20/2018
Thank you for taking the time to help locate this item for us.
- Stuart W.
A guest of Bellagio - 6/19/2018
Thank You for shipping me the left items Greatly appreciated
- Jennifer S.
A guest of Hilton Grand Vacations Parc Soleil - 6/18/2018
I am overwhelmed by the excellent service I got. I didn't realize that I had left my tablet on the flight to Chicago until I was on the flight to CHO. And by the time I was trying to figure out what I could do I got your email saying that you would ship my tablet to me. It got here as promised. Thank you thank you thank you. The best customer service I've ever had in all the years I've been traveling.
- Fran H.
A passenger of United Airlines - 6/18/2018
I just received my lost earring..THANK YOU SO VERY MUCH FOR YOUR CONCERN AND RETURNING IT TO ME!!
- Sylvia M.
A guest of Royal Caribbean International - 6/18/2018
Thank you! Amazing that I will be able to get my "stuff" back. I appreciate it.
- Joe C.
A passenger of American Airlines - 6/18/2018
Person I spoke with at the resort was so sweet kind and helpful and was very exxited to call and tell me she found my bag!! She is a lifesaver!! Thank you!!
- Tony G.
A guest of Holiday Inn Club Vacations Oak n' Spruce Resort - 6/18/2018
Super impressed with the quick turn around and communication during this entire process. Feel safe and satisfied that everything is being handled at the highest level of efficiency. Thank you
- Christopher B.
A guest of Hard Rock Hotel and Casino - 6/17/2018
Thanks so much for take by the time to track me down to get my notebook back to me that I needed so badly. The lady who helped me was so incredibly thoughtful and nice. I wish I had gotten her name she was so ncredible, thank you!!!
- Thomas H.
A passenger of American Airlines - 6/16/2018
My wife's kindle arrived in good shape and she is really enjoying it. I thought that it was lost but United found it and got it back to us in a timely fashion. Thank you for doing such a good job.
- Frank D.
A passenger of United Airlines - 6/16/2018
Thank you. I received my package on Wednesday, June 13, 2018. I appreciate it.
- Arlene B.
A guest of Wynn Las Vegas - 6/16/2018
Fast, east, efficient!
- Melanie G.
A guest of Embassy Suites by Hilton DFW North - 6/16/2018
Travis was very kind and helpful. I got my item back. No problems. Thank you
- Kurt T.
A guest of Royal Lahaina Resort - 6/15/2018
Laura with lost and found was very helpful in tracking my lost item and keeping me informed right away as soon as it was found. Thank you very much. Y'all have a great process in place, have honest and friendly staff and great food too. We enjoyed our stay very much at Beau Rivage.
- Aura B.
A guest of Beau Rivage Resort and Casino - 6/15/2018
Thank you so much. You guys are the best airline with the best customer service. We appreciate your help so much.
- Gilbert E.
A passenger of American Airlines - 6/15/2018
Thank u for finding my glasses!! They came today, and from the time I called to receiving them. It has been a very positive experience!! I appreciate everything from the kind voice on the phone!! Thank u again!!
- Alyson S.
A guest of Travelers Aid DFW - 6/15/2018
Jaime in security went above and beyond by going to the room himself to find the items I left behind. He was courteous and friendly. He called back when he said he would. I am highly impressed with the customer service received. Please thank Jaime on my behalf. His time and attention were greatly appreciated!
- Ann R.
A guest of Fairmont Miramar Hotel and Bungalows - 6/15/2018
Thank you so much for finding and returning my tablet PC. I had given up all hope of it being found.
- Bob M.
A passenger of American Airlines - 6/13/2018
This is our first time for losing something on an airline. And we are so thankful for the way that United Airlines handled the search and finding and return of the article that we lost. We are even more impressed with UA - our airline of choice! THANK YOU FOR YOUR FAITHFUL SERVICE!!
- Alvin C.
A passenger of United Airlines - 6/13/2018
I am delighted! very good service, and the lost item was really found!
- Arnaldo C.
A passenger of United Airlines - 6/13/2018
Great service. Thank you
- Anita A.
A passenger of United Airlines - 6/13/2018
I would like to thank all concerned for the effort to return my gold earring.
- Sylvia M.
A passenger of Royal Caribbean International - 6/13/2018
Excellent service!
- Regina D.
A passenger of American Airlines - 6/13/2018
Appreciate that six flags took the time to look for my sons phone and found it. Sent back in a timely manner
- Leticia M.
A guest of Six Flags Great America - 6/13/2018
I was so so disappointed that i left the iPad behind I remembered it as we loaded the next plane to Harrisburg from Philadelphia i immediately told the hostess who very soon he led and got back to me. Waiting 3 days was hard When i got the call from a delightful woman , Dana , i was thrilled ! Thrilled to get it ha k and thrilled for the honest soul who did the right thing. My conversation with Dana was such fun. Great gal. Thank you!
- Debra K.
A passenger of American Airlines - 6/13/2018
So very grateful and thank you for the efficient and warm care!
- Dianne D.
A passenger of American Airlines - 6/13/2018
Thank you for your service!
- Veronica B.
A guest of Sesame Place - 6/12/2018
good job with Michigan adventure found my phone
- Zachary H.
A guest of Michigans Adventure - 6/12/2018
I must say thank you for sending back my phone with very confident and certain manner. I really appreciated Johne's (lost and found)help!!! He was very pleasant and has professional manner.
- Miyuki M.
A guest of The Signature at MGM Grand - 6/12/2018
I appreciate your efforts in finding my Kindle. I am very happy to have it returned. Thank you!!!
- Cherry R.
A passenger of American Airlines - 6/12/2018
I am so thankful that you found my item and the process for shipping it back to me was incredibly easy. Thank you!!
- Jennifer F.
A passenger of American Airlines - 6/12/2018
Thank you for your service!
- Ilia B.
A passenger of American Airlines - 6/11/2018
Thanks for the great detective work!
- Hyoun P.
A guest of Venetian Palazzo Resort and Sands Expo - 6/11/2018
I already lost hope that I was ever getting my phone back and then the email arrived. Thank you all so much for following through and finding my phone! I had videos of my only son in there that I was devastated would be gone forever because they were too big to get uploaded to the cloud. Much appreciation from the bottom of my heart!
- Janica A.
A passenger of United Airlines - 6/11/2018
Was quite surprised at the ease of use
- Jessica R.
A passenger of United Airlines - 6/11/2018
Thank you very much. Your service and support has been wonderful and so greatly appreciated.
- Bonnie G.
A passenger of American Airlines - 6/9/2018
Thanks so much for finding and returning my iPad. I really enjoyed our ride in the Boeing 777.
- Dean D.
A passenger of United Airlines - 6/11/2018
Thank you very much for sending my husbands clothes Very much appreciated
- Bobbie P.
A guest of Staybridge Suites Anaheim - 6/8/2018
I am Beyond excited about my lost item being found!!! Thanks for saving me!
- Peg C.
A passenger of American Airlines - 6/11/2018
Wow! I did not think I would see it again. I am impressed with your tenacious efforts to find my kindle. Your efforts in recovering my kindle go to show I made the right choice for being a faithful united customer.
- Kevin C.
A passenger of United Airlines - 6/11/2018
Thank you for everyone who helped in finding our missing items. Everyone at the hotel was extremely helpful during our stay and afterwards. We will diffinitely recommend your facility to our friends. Thank you for all your help
- Janet E.
A guest of Carolinian Beach Resort - 6/11/2018
Thank you very much!!! My breathing apparatus is back. I'm sleeping well again. Well done! I really appreciate your excellent service in getting my breathing apparatus back to me. Sincerely,
- Chris J.
A passenger of American Airlines - 6/11/2018
EVERYONE IS AWSOME AND VERY COURTEOUS
- Norbert B.
A passenger of Celebrity Cruises - 6/8/2018
Thank you for your prompt action on my lost Samsung. The device arrived in perfect condition, very well wrapped, and in a timely manner.
- Deborah L.
A passenger of American Airlines - 6/8/2018
Very satisfied with Khalid when I called your offices to follow up, he was very helpful and patient. Thank you.
- Louis J.
A passenger of Air Canada - 6/7/2018
excellent
- Ronald N.
A passenger of Royal Caribbean International - 6/7/2018
Excellent service
- Nancy S.
A guest of Sheraton Cavalier Saskatoon - 6/7/2018
Excellent service. Thanks so much!
- Mary C.
A passenger of Air Canada - 6/7/2018
I got my leather jacket back! I'm happy. :)
- William L.
A passenger of American Airlines - 6/7/2018
Thank you thank you thank you for returning my laptop! I am forever in your debt
- Rodney G.
A passenger of American Airlines - 6/6/2018
Thank you very much for your assistance. It us much appreciated!
- Todd A.
A passenger of American Airlines - 6/6/2018
thank you very much !!
- Marcela M.
A passenger of American Airlines - 6/6/2018
Absolutely outstanding service. Definitely improved my opinion of United Airlines. Thank you.
- Peter B.
A passenger of United Airlines - 6/5/2018
Appreciate very much your great service.
- Raafat Z.
A guest of Hilton Orlando Lake Buena Vista - 6/5/2018
That was very quick and responsive. I really appreciate your help in finding my Kindle.
- Doug S.
A passenger of American Airlines - 6/5/2018
Very efficient and staff was friendly and helpful. All staff at the Hilton village were nice and always willing to help.
- Marilyn L.
A guest of Hilton Hawaiian Village - 6/5/2018
Excellent prompt service at locating my lost computer and informing me when it was found and shipped. Much appreciated
- Sunil M.
A passenger of Air Canada - 6/5/2018
THANK YOU!!!...Service above and beyond.
- Donna B.
A passenger of American Airlines - 6/5/2018
Thank you so much for your prompt action on this.
- Bernie W.
A guest of Cedar Point - 6/5/2018
Thank you thank you thank you! I'm so impressed with the ongoing updates and manner in which we were kept informed of the progress. Thank you again and I look forward to my next trip on American.
- Jenny B.
A passenger of American Airlines - 6/5/2018
Thank you , Thank you, Thank you, Thank you. You all Rock!!! You just made my night.
- Nicole M.
A passenger of American Airlines - 6/4/2018
Thanks! Anxious to have it back
- Laurel Y.
A passenger of United Airlines - 6/4/2018
Great Job...........Thank You
- Albert D.
A guest of Boomtown Casino Hotel - 6/4/2018
I can't thank you enough for helping me find my phone. I appreciate Your quick response and concern. Thank you again.
- Milagros S.
A guest of South Point Casino - 6/3/2018
Thank you, thank you, thank you!!! So much appreciated that you returned my lost laptop! Best,
- Paul M.
A passenger of United Airlines - 6/4/2018
Awesome, that you can return items and so quickly!
- Jimmy H.
A passenger of American Airlines - 6/3/2018
Good and fast
- Ida L.
A passenger of United Airlines - 6/2/2018
Thank you so much for finding my Switch!!! I was so upset I left it on the plane. I just really appreciate it thank you!!!!
- Jacob E.
A passenger of American Airlines - 6/2/2018
Arrived yesterday all safe and sound. Thank you so very much. In his mental state it was like a little boy with a new toy, and it saved me trying to replace it with things he could understand . Thank you again
- Rose R.
A passenger of American Airlines - 6/2/2018
I admit I am very impressed with your system. I thought I'd never see my iPad again. Thank you so much.
- Jeff D.
A passenger of American Airlines - 6/1/2018
Thank you for finding and returning my Kindle. I thought it was gone for good. Wonderful customer service.
- Maureen P.
A passenger of Royal Caribbean International - 6/1/2018
Very friendly amazing service and joy to talk to
- Richard L.
A passenger of American Airlines - 6/1/2018
What a great company with great service!
- Giovanni N.
A passenger of United Airlines - 6/1/2018
Thanks for shipping my item as it is only valuable to me.
- Jonnie M.
A guest of Resorts World Bimini - 6/1/2018
Thank you for the quick response and location of my lost item. I greatly appreciate it and have already sung the praises of the lost and found system for United to everyone I know.
- Jill W.
A passenger of United Airlines - 6/1/2018
Amazing service, thank you. I thought my iPad was long gone
- Ronald L.
A passenger of American Airlines - 5/31/2018
You tracked my item down quickly and notified me that you recovered fast!Thank you!
- Liz L.
A passenger of American Airlines - 5/30/2018
Listen I am so totally delighted you found my phones! I'm Gold, I fly all the time and am so careful but was on vacation coming home and got careless.There was an announcement made at DFW but I had already gone to Terminal A and by the time I got back to D the ground crew had moved on so I am so delighted this was processed so quickly! Please express my gratitude to the crew that located and processed this!Best Regards
- Brad P.
A passenger of American Airlines - 5/30/2018
Thank you so much for all your help!
- Valerie G.
A passenger of Carnival Cruise Line - 5/30/2018
Thank you so much!! Excellent service from the Nugget!
- Patty B.
A guest of Nugget in Sparks Nevada - 5/30/2018
THANK YOU SO MUCH FOR RETURNING MY WALLET WITH EVERYTHING IN IT. THERR ARE STILL GOOD PEOPLE IN THIS WORLD. Thanks again. Any idea where it was found?
- Alice T.
A passenger of United Airlines - 5/29/2018
omg I have been looking for it a long time thanks so much I will forever choose American Airlines
- Cheryn L.
A passenger of American Airlines - 5/29/2018
American Airlines ROCKS!! I'm so impressed with the integrity of the employee that turned my phone in to Lost
- Monica M.
A passenger of American Airlines - 5/29/2018
Thanks for your help with my passport! It was handled with prompt and professional service!!
- William H.
A passenger of American Airlines - 5/29/2018
thanks for all the effort to contact me and deliver the laptop to me. I appreciate very much your system and your expediency
- Chris M.
A passenger of United Airlines - 5/29/2018
Thank you for returning our lost set of keys. We received them within 3 days after we lost them.
- Susan S.
A guest of Harrahs Resort Southern California - 5/27/2018
Thank you so much for returning the items we left at the Courtyard Marriott in Pigeon Forge, Tn. The person I spoke with in the lost and found area was so nice, courteous and helpful. I look forward to coming back to your hotel in the future, and will give good reports to others as well.
- Ralph P.
A guest of Courtyard Marriott - 5/27/2018
Thank you!
- Diane G.
A guest of Doubletree Seattle Airport - 5/27/2018
I cannot begin to thank you enough! The lost and found process was simple and amazing. Thank you for finding my passport and returning it to me with ease. I am grateful.
- Faith K.
A passenger of American Airlines - 5/25/2018
Thank you so much for your prompt customer service! Within 12 hours of having the possibility I could have left my passport on your plane, it has been found and now already on its way to me.
- Theresa M.
A passenger of American Airlines - 5/25/2018
Great service, efficient and professional.
- Joffre P.
A passenger of Air Canada - 5/25/2018
I left my iPad on the plane and thought certainly it would be lost for ever. I received a call from Anna at the Toronto airport who saw my name on a label and proactively called me before seeing it on the list report. She patiently walk me through a number of issues to get the iPad on its way back to me in So California. She would a wonderful and a great asset and ambassador for United. Makes me feel much better about my choice to fly United almost exclusively
- Gerald S.
A passenger of United Airlines - 5/25/2018
I am so happy to receive my "lost luggage" that was found and returned by United Airlines. Thank you very much.
- Ernie M.
A passenger of United Airlines - 5/25/2018
Great service
- George U.
A passenger of American Airlines - 5/24/2018
Thank you so much your efficiency and communicating so well with me. I am thankful you located my camera.
- Page R.
A passenger of United Airlines - 5/24/2018
I THANK JOHN AT SIGNATURE TOWER 3!..HE FOUND MY BAG THAT HAD MY MEDICINE, ETC!
- Joyce H.
A guest of The Signature at MGM Grand - 5/24/2018
I received back my camera case with camera, telephoto lens, charger, prescription sun glasses in good condition. The lost items agent at DFW was very helpful, as well as the people at the American Airlines lost items office at COS. Thank you!
- Keith M.
A passenger of American Airlines - 5/24/2018
I found the staff at United Airlines in San Diego to be very helpful. Your service was excellent.
- Linda K.
A passenger of United Airlines - 5/24/2018
Great service
- Jacques B.
A passenger of United Airlines - 5/23/2018
Thank you Nathan for your expedited service.
- Ester M.
A guest of Hilton Bonnet Creek and Waldorf Astoria - 5/23/2018
Thank you so much!!
- Leslie B.
A guest of Great Wolf Lodge Grand Mound WA - 5/23/2018
A big THANK YOU to Christine for your help in locating the remote monitor for Nancy @ BKD, at the Dallas airport. Life is stressful and even more so at an international airport. It is truly a miracle that an angel like Christine in lost baggage
- Becky R.
A guest of Travelers Aid DFW - 5/22/2018
Thank you for helping me recover my passport, through the United Airlines lost and found service. Very happy to have it back.
- Nalina M.
A passenger of United Airlines - 5/22/2018
What can I say but "Thank You".
- Mike W.
A passenger of American Airlines - 5/22/2018
Great job, especially Eric W. in Houston. Tremendous support!
- Zachary H.
A passenger of United Airlines - 5/21/2018
I RECEIVED MY GLASSES VERY TIMELY AND IN THE CONDITION I LEFT THEM. THANK YOU SO MUCH FOR THE QUICK RESPONSE!!
- Kathy C.
A guest of University Plaza Hotel - 5/21/2018
Sincere thanks to Air Canada, especially Jasmin, for locating my missing item and taking the time to arrange for it's return to me. I am very impressed and grateful.
- Virginia L.
A passenger of Air Canada - 5/21/2018
Very pleased that my item was located
- Erickson D.
A guest of Travelers Aid DFW - 5/19/2018
I received a quick and positive response.
- William P.
A guest of Atlantic Beach Resort - 5/21/2018
Your organization did a fabulous job in keeping me informed thank you
- Bruce C.
A guest of Carnival Cruise Line - 5/21/2018
Great Service. A simple and efficient way to retrieve a lost item. I've already mentioned to a couple of colleagues how relieved I was that AA had this system in place. Thank you.
- John D.
A passenger of American Airlines - 5/21/2018
Thanks for finding a returning my nook so quickly!
- Sheila B.
A passenger of United Airlines - 5/21/2018
I was so angry and annoyed at myself for leaving my iPad on your plane. But, you made it so easy to find and return it! Thank you so much! Much appreciated!!
- Lynn F.
A passenger of American Airlines - 5/21/2018
I worked with Julie at SFO International to retrieve my lap-top. She was FANTASTIC!!
- Jim P.
A passenger of United Airlines - 5/20/2018
Thank you for your prompt and efficient service.We appreciate it!
- Brigid L.
A passenger of American Airlines - 5/19/2018
Wendy was very efficient.please thank her for her efforts.
- Maria B.
A passenger of United Airlines - 5/19/2018
Your two customer service agents (one at baggage claim and one on the phone at the lost and found center today) were AMAZING! Delightful and helpful!!
- Robert G.
A passenger of American Airlines - 5/19/2018
I was amazed to get my iPad back. Your staff is fantastic
- Judith K.
A passenger of United Airlines - 5/18/2018
thanks for finding me! it was very efficient and fast service to locating my phone!
- Sue G.
A passenger of American Airlines - 5/20/2018
Excellent job! I didn't even file a loss claim so for you to go the extra mile and locate me is outstanding. Thank you very much.
- Darin D.
A passenger of American Airlines - 5/20/2018
I received my items today which was awesome!Thank you for taking care of your customers.
- Kim F.
A guest of Excalibur Hotel and Casino - 5/18/2018
Thank you for this service! My iPad arrived well insulated and packaged.
- Laurel M.
A guest of Sheraton Atlanta Hotel - 5/17/2018
Thank you, for taking the time to find and send my Phone back to me, what a time saver not having to setup a new one. thanks again.
- Gary C.
A passenger of American Airlines - 5/18/2018
Thank you so much for the effort it took to find and return my lost necklace. It contained the ashes of my deceased husband and that was to be mine for I wanted my family to have the others. I commend the officers and crew of Carnival for everything they did to help me during this difficult time. God bless you all.
- Lilly P.
A guest of Carnival Cruise Line - 5/18/2018
My lost item was found within a day, and shipped to me quickly. The lost and found site is painless and effective. Thank you!
- John W.
A passenger of American Airlines - 5/18/2018
My "lost" item arrived to my home on Monday, May 14th. Thanks - very efficient!
- Mary H.
A guest of Hilton Bonnet Creek and Waldorf Astoria - 5/16/2018
Your girl Debbie in lost and found is a jewel.
- Linda D.
A guest of Nugget in Sparks Nevada - 5/15/2018
I just picked up my Laptop this morning and I am so thankful for everybody who helped to get my computer back. I am a 3 Million AA customer and I did fly only with AA. for the last 30 years. Thank you for helping to get my "lost" laptop back! in addition - on the connecting flight to Dallas my iPhone 6 was lost on the flight and it also was found and returned to me - Thank you American Airlines for your highest honest personal
- Fritz A.
A passenger of American Airlines - 5/15/2018
Yay..!!! THANK YOU, oh Thank you !!
- Gina G.
A passenger of American Airlines - 5/15/2018
Great service; found and shipped my stuff fast!
- Brian C.
A guest of Hilton San Francisco - 5/15/2018
i was pleased how fast my items were found. to be perfectly honest i thought filing was just a format to make feel like something was being done. to my surprise i got the text telling me my items were found. I have always flown United all i can say good job and i will let my friend of my experience. 5 thumbs up.
- Sharon G.
A passenger of United Airlines - 5/15/2018
Thank you for quickly finding my Kindle. Great service
- Paul S.
A passenger of United Airlines - 5/14/2018
I want to give my heartfelt thanks to Mr. R at Sacramento Baggage Claim. I reported leaving my purse on a flight fro Newark to SFO. Mr. R put in a phone call and informed me it was found and was in the possession of United. He told us what to do and what would happen. We followed his and United's instruction and it was shipped today. He is certainly a very valuable employee and his actions instantaneously eliminated some large anxiety. Not only does he have our thanks but United should be proud to have an employee like. Please make sure we thank him very much.
- Lee J.
A passenger of United Airlines - 5/14/2018
I appreciate this so much! Thank you!!
- Margery G.
A passenger of United Airlines - 5/14/2018
I recently lost my wallet around an American Airlines terminal at CLT airport. I honestly thought I would never see it again. I was wrong American Airlines was very helpful in finding and communicating effectively with me. Thank you! AA.
- Jeremy C.
A passenger of American Airlines - 5/14/2018
I was convinced my iPad was gone forever. As I'm not clear on the relationship between Chargerback and American Airlines, the only negative aspect was the lack of transparency and conflicting messages from American Airlines.
- Aaron E.
A passenger of American Airlines - 5/14/2018
Thank you so much for excellent service! I am thrilled that you found my ipad. I think American Airlines is the best airline and wanted to pass on my sincere gratitude for all that you do. Thank you!
- Bridget M.
A passenger of American Airlines - 5/14/2018
Thank you, Vickie. We so appreciate your quick response to our lost cell phone. It was a pleasure talking to you, you were so helpful and professional!Thank you,
- John D.
A guest of Hilton Bonnet Creek and Waldorf Astoria - 5/14/2018
Hi Praise for the entire Mandalay Bay staff for returning my funds to me in a timely manner
- Coleman L.
A guest of Mandalay Bay Delano - 5/13/2018
Thank you to great American Airlines employees Debbie and Claudia and whoever else helped, or is helping, to get my phone back!
- Kathleen T.
A passenger of American Airlines - 5/13/2018
Where did you find my wallet? I appreciate that u found it!
- Garry M.
A passenger of United Airlines - 5/12/2018
Thank you so very much for returning my wallet!
- Leslie G.
A passenger of American Airlines - 5/11/2018
Enjoyed the stay at your hotel. I have stayed several times. Thank you for your assistance.
- Richard K.
A guest of Hampton Inn and Suites Waco South - 5/10/2018
My wallet arrived today and I'm so grateful. Thank you so very much!
- Debbie G.
A guest of Wynn Las Vegas - 5/10/2018
I was surprised my wallet was recovered and returned along with some of the cash that was originally in the wallet.
- Carlo W.
A passenger of United Airlines - 5/9/2018
I really appreciate the fast and attentive service on this lost item!! Thank you very much!
- Maggie W.
A passenger of American Airlines - 5/9/2018
I am deeply indebted to you. for recovering and sending my loss back to me. I am grateful. Thank you
- Dennis M.
A passenger of American Airlines - 5/8/2018
Amazing the efficiency of United Airlines in finding the iPad!I truly appreciate the honesty of the airline personal and or the passenger that returned it to United Airlines. Thank you, sincerely.
- Marta P.
A passenger of United Airlines - 5/8/2018
Thanks so much. It worked great.
- Susan S.
A guest of Campbell House Curio - 5/8/2018
Wonderful experience. Great service!!!
- Vierka K.
A guest of Six Flags Over Texas - 5/8/2018
I was surprised at your prompt contact and service.I appreciate it.
- Atsuko K.
A passenger of United Airlines - 5/8/2018
Thank you to United for providing this service! So easy and I was so happy to recover my item. From the point I lost it at the gate in Newark, it was bCk in my possession in LA by Friday morning. That was amazing! Thank you!!!
- Lauren B.
A passenger of United Airlines - 5/8/2018
So amazing to put in my info 4 days after my flight, have a response a few hours later, and pay for my laptop to be on its way home. Never thought this would be so easy.
- Bradley T.
A passenger of United Airlines - 5/7/2018
I know it was a kind of silly thing to be so sad at having left behind - my salad tongs/server. I am SO VERY impressed that Jay in housekeeping found them for me! I cannot say enough about how accommodating this resort is! Definitely a favorite place on the planet! Thank you, Jay!
- Paula H.
A guest of JAY PEAK RESORT INC - 5/7/2018
IPad reu domicile et en bon tat. Merci pour le service!
- Lyne M.
A passenger of Air Canada - 5/6/2018
I'm extremely impressed. After years of having things go into the airline Black hole, American has done a great job at establishing a lost and found service that works.
- David H.
A passenger of American Airlines - 5/7/2018
THANK YOU SO MUCH FOR THE QUICK RESPONSE TO MY REQUEST. THE SHOES ARRIVED TODAY. THANK YOU FOR THE POST CARDS, THEY ARE GREAT.
- Ruth R.
A guest of Moana Surfrider A Westin Resort and Spa - 5/5/2018
Thank you!!! Such an easy to use process with great on-going feedback.
- Karen A.
A passenger of Air Canada - 5/4/2018
my credit card was received back, thank you
- Jason H.
A guest of Sands Casino - 5/4/2018
I am very happy to have received the email notification. Thank you for effort of the staff in finding my phone and locating me. Thank you.
- Jenelle H.
A passenger of American Airlines - 5/4/2018
Thanks to everyone who help me re_UNITE with my iPad.
- Carl M.
A passenger of United Airlines - 5/4/2018
Anna, thank you soo much, you said you would try and you did. OMG THANK YOU! AWESOME!
- Lucinda R.
A passenger of United Airlines - 5/3/2018
Thank you for the quick and courteous service.
- Martha G.
A passenger of American Airlines - 5/3/2018
United found my lost iPad two weeks later and I am so grateful! Wonderful service.Thank you so much!
- Alicia P.
A passenger of United Airlines - 5/3/2018
Expedient, excellent service! Great carry through with your efforts!
- John F.
A passenger of American Airlines - 5/3/2018
I was impressed and delighted with your service... item arrived before I finished my trip!
- Nancy H.
A passenger of Air Canada - 5/2/2018
Thank you for your prompt and efficient customer service. I greatly appreciate the recovery of my lost keys. You saved me a huge unexpected expense that I would have had to pay to replace the lost keys. Thank you to the United Staff for a great job in servicing travelers.
- Patricia C.
A passenger of United Airlines - 5/3/2018
Quick response with quick actions. I left my iPad on the plane and got it back in no time! 3 days to be exact. Thank you much UA, you're my kind of airline!
- Renato P.
A passenger of United Airlines - 5/2/2018
Soooo very appreciative. My husband left his phone in his friends hotel room yesterday before leaving and want sure. Didn't call until later that night when he got home, and the lost and found department was so professional and very quick about getting back to us that they did have his phone and told us to fill out the form online. I called this morning to follow up with how to pay and the lady I spoke with (Marta I believe), was so sweet and quick and gave me all the info I need led to get the phone on its way. I'm so great full for how fast they worked and how helpful they were. I would not have expected that from such a large hotel. Thank you so much times a thousand. Sincerely,
- Anastasia G.
A passenger of United Airlines - 5/2/2018
Joe from lost and found was so helpful and easy to talk too. He got right on it!!
- Janet S.
A guest of WDW Swan and Dolphin Resort - 5/2/2018
Thank you very much on your quick response retrieving and returning my lost item
- James B.
A guest of Travelers Aid DFW - 5/2/2018
Excellent customer service! Very polite, professional and responsive when I called about the lost items :)
- Melissa F.
A guest of Pelican Hill Resort - 5/1/2018
Your Security Guard who helped me when I reported my lost prescription reading glasses was Awesom!. See was throrough and polite. Please THANK her for helping me. Regards,
- Lawrence C.
A guest of Venetian Palazzo Resort and Sands Expo - 5/1/2018
Excellent service
- Catherina M.
A guest of Jay Peak Resort - 5/1/2018
Thanks so much for returning my Kindle. I thought it was gone for sure. It was returned quickly and in the exact condition as I saw it last.
- Jan R.
A passenger of Air Canada - 4/30/2018
Never in my wildest dreams did I have any hope that a book I left on the plane would ever found or returned. I'm not sure how this ever happened. Thanks to United Airlines for not just throwing it away. I'm not sure how the process works but I can tell you I'm thrilled!! it was an autographed copy from a dear friend and author.Thank you!!!!
- Kelly H.
A passenger of United Airlines - 4/30/2018
Thank you so much for finding my lost ipod! I really thought it was gone for good. You guys are great!
- Debra S.
A guest of Hilton Grand Vacations Club The Elara - 4/29/2018
Super satisfied! Lost my laptop and using this service it was just returned to me via overnight mail. I was sure i would never see my computer again after it was left on my flight. I filed the report and was updated within hours of my laptops location and how to get it returned !
- Anthony M.
A passenger of United Airlines - 4/28/2018
Speedy and accurate, very efficient Thanks
- Ala S.
A passenger of United Airlines - 4/27/2018
Thank you so much for finding and sending it back to me. Restored my faith. While in Guam, I couldn't sinc my email to my phone for some reason. Just got the email regarding you'd found it. Thanks again!
- Kathy A.
A passenger of United Airlines - 4/26/2018
Great helpful service. Ashley is the best!
- Debbie M.
A guest of Hotel LeMarais - 4/26/2018
Amazing! We had such little hope it would ever be found. You have made my son's day - thank you!
- Lisa C.
A passenger of Air Canada - 4/26/2018
Thank you so much.
- Angelia C.
A guest of Venetian Palazzo Resort and Sands Expo - 4/26/2018
Thank you so much. The united teams in CHI and SanFran made this so easy. Appreciate GREAT customer service
- John R.
A passenger of United Airlines - 4/26/2018
Resolution was timely and I found everyone extremely willing to be helpful.
- Vanessa J.
A passenger of United Airlines - 4/25/2018
Thank you! Thank you! Thank you! I thought I was never going to see my special sweatshirt again. Thank you United!
- Yvonne S.
A passenger of United Airlines - 4/25/2018
thank you for the quick response.
- Peggy B.
A guest of YMCA of the Rockies Estes Park Center - 4/25/2018
I received my iPad in good condition. Thank you!!
- Nancy R.
A passenger of United Airlines - 4/24/2018
thank you very much for keeping my item and allowing a way to have it sent back to me. Very good service by Hilton
- Dereck W.
A guest of Hilton Orlando Lake Buena Vista - 4/24/2018
i am very much appreciated for the safe return of our belongings. thank you for doing this.
- Mary I.
A passenger of United Airlines - 4/24/2018
Your security person on duty on Sunday was so help she did a great job. She call as soon as my wallet was turn in. I think her name was Justine. Tell her thanks again for help.
- Lynn H.
A guest of Eldorado Hotel Casino - 4/23/2018
Awesome service..I didn't think there was a chance i would get my watch back when I realized I left it on the plane. I had confirmation it was found and being sent to my house less than 24 hours after realizing it was lost.
- Aaron S.
A passenger of United Airlines - 4/24/2018
Awesome!!!! Thank you so much!
- Judy H.
A guest of Sheraton Grand Sacramento - 4/21/2018
Service hors pair, merci beaucoup!
- Carmen C.
A passenger of Air Canada - 4/23/2018
Thank you really great service
- Judith J.
A guest of Four Seasons Hotel - 4/23/2018
Great service from the lost and found department
- Maithili S.
A guest of Hilton Long Beach - 4/23/2018
Thank you for finding my folder. Everything seemed to be intact. When I filled out your survey regarding the flight, I was worried about the folder -- so I did not give high ratings. If I could take the survey again, I would change some of the ratings.Thank you for finding my folder and sending it to me promptly.I was very happy and relieved to get it back.
- Helene S.
A passenger of United Airlines - 4/22/2018
I am very thankful that my cellphone was found
- Jay A.
A passenger of United Airlines - 4/22/2018
p.s. Just to let you know my lost wallet, arrived safely, totally intact. I want to thank you very much again for your excellent and prompt attention to this matter. Sincerely
- Cecil C.
A passenger of United Airlines - 4/22/2018
Thank you for your prompt attention to, and handling of my lost property. I most appreciate your having made notice to me that I might have left an item on the airplane and that you have so quickly posted it for delivery to my home.
- Frances E.
A passenger of United Airlines - 4/21/2018
Very good job, thank you very much
- Adi A.
A guest of Carnival Cruise Line - 4/20/2018
I am very pleased with your service. Not only did you find my item, but you kept me informed. I would only add that Carnival customer reps should have access to info.
- Steven G.
A guest of Carnival Cruise Line - 4/17/2018
Super service
- Rickey N.
A guest of LUXOR Las Vegas - 4/18/2018
positive experience!
- Makiko J.
A passenger of United Airlines - 4/18/2018
Thank you so much! So appreciated! Great customer service.
- Sofia B.
A guest of Gilroy Gardens - 4/19/2018
Thank you for your service.
- Trevor M.
A passenger of Air Canada - 4/19/2018
Thank you very much. David was extremely helpful and professional. The Chargerback system worked perfectly.
- Robert R.
A guest of Eldorado Hotel & Spa - 4/20/2018
THANK YOU SO MUCH, FOR SENDING MY PHONE, THANK YOU, THANK YOU
- Willie C.
A passenger of United Airlines - 4/19/2018
very efficient process
- John W.
A passenger of United Airlines - 4/18/2018
Thank you Thank you for your help
- Duane W.
A passenger of United Airlines - 4/18/2018
I can't thank you enough...my life was in that wallet...I'm 66 yes old have have NEVER lost my wallet so thank you, again , for getting it back to me...With Appreciation....Michelee
- Michelee C.
A passenger of United Airlines - 4/17/2018
You're the best! I can't thank you enough. I thought it was a long shot that I would ever see the little wallet again. The person at United who took my info last night at midnight when we got home from Boston was amazing. Very pleasant and helpful. I wish I had her name to give you but I didn't ask her to spell it and so I don't remember it. Maybe you have it on the report. Thank you so much for taking this small loss as seriously as you would have done for a much more expensive item. Thank you again to everyone involved, Your efficiency and assistance is very much appreciated. I was sad that I had not been more mindful of what I was doing with my belongings, and yet happy that someone turned it in, and that you processed my request so quickly. Sincerely,
- Cecile C.
A passenger of United Airlines - 4/17/2018
The service from United was amazing- so efficient and so friendly. Thank you SO MUCH!
- Daniel J.
A passenger of United Airlines - 4/16/2018
Could not be more thrilled with this process! Extremely efficient and communicative. Beyond impressed and grateful!
- Nikki S.
A passenger of United Airlines - 4/16/2018
THANK YOU SO MUCH!!!! I am so thrilled to get my bracelets back!!! Thanks for the prompt answer and the easy way I can pay to have it shipped. HOORAY! THANK YOU!!!
- Sarah S.
A guest of Double Tree Anaheim Orange County - 4/14/2018
Thank you so much. You're the best and it will definitely not go unnoticed for future air travel. That Kindle contains hundreds of my favorite books and I'm so thankful it's coming home. Thank You again.
- Matt K.
A passenger of United Airlines - 4/13/2018
Fantastic service!
- Ariella L.
A guest of Hilton Grand Vacations Club The Elara - 4/13/2018
The two shirts arrived yesterday. Thanks to all that helped!
- William R.
A guest of South Point Casino - 4/13/2018
Your system worked great thank you so much for finding and returning my wallet with money in tact.
- Allen D.
A passenger of United Airlines - 4/13/2018
Great customer service from Grest team!!
- Sunny P.
A guest of Carnival Cruise line - 4/13/2018
Thank you for the prompt shipment. I live in Japan, but I received lost item in a week since I reported. Good service. Thanks a lot!
- Hirotaka T.
A passenger of United Airlines - 4/13/2018
Thank you for finding my iphone!!
- Anthony D.
A passenger of United Airlines - 4/13/2018
Thank you !!Glad to know this excellent service !!
- Lourdes M.
A passenger of United Airlines - 4/13/2018
I have got my iPad today. Thank you for good information and service :-)
- Marit E.
A passenger of United Airlines - 4/12/2018
Customer service excellent. My item was found within 2 hours of reporting. Still waiting for package to be delivered.
- Harriett K.
A guest of Royal Caribbean International - 4/10/2018
Great great service!
- Amrish P.
A guest of Royal Caribbean International - 4/9/2018
Super customer service. Everyone was so helpful, kind and the gentleman I spoke with today shipped the phone same day. I am so pleased with the service! Thank you!
- Suzanne M.
A guest of Busch Gardens Williamsburg - 4/8/2018
Amazing and very quick service
- Kris T.
A passenger of United Airlines - 4/7/2018
Thank you so much for returning my purse to me!
- Annette S.
A guest of Ballys Atlantic City - 4/6/2018
It was a smooth and easy process to get my jacket back.
- Sean S.
A guest of Nugget in Sparks Nevada - 4/6/2018
Thank you so much for recovering my wife's bracelets, which have great sentimental value to her, being in her possession for so many years. Our special thanks to the housekeeper who found it, may she be blessed for her honesty.
- Vincente Q.
A guest of Venetian Palazzo Resort and Sands Expo - 4/7/2018
Thankyou! Greatly appreciated
- Alanna G.
A guest of Holiday Inn Club Vacations at Orange Lake Resort - 4/7/2018
Very pleased with service and happy to have ipad back, thank you very much
- Jonathan L.
A passenger of United Airlines - 4/6/2018
Justin was amazingly helpful with locating my laptop, from start to finish. Thank you!
- Kristen P.
A guest of Bellagio - 4/5/2018
I appreciate you guys finding my brush. Good job!!
- Darnell L.
A guest of Embassy Suites Airport Convention Center - 4/4/2018
Thanks, great service!
- Marc B.
A passenger of United Airlines - 4/4/2018
Thankyou so much the papers were very important I had a wonderful time
- Gloria I.
A guest of Venetian Palazzo Resort and Sands Expo - 4/3/2018
I want to thank you for finding my phone. I truly appreciate it!!
- Tamara A.
A guest of Westgate Resort and Casino - 4/3/2018
Dear United Airlines,I like to thank you for helping me get my wallet back. The wallet arrived with all my cards and money inside. For that I am very grateful. Best regards to all your team.
- Joana C.
A passenger of United Airlines - 4/3/2018
so easy to use. I received my phone today after just reporting it missing late Thursday. thank you so much.
- Annmarie W.
A passenger of United Airlines - 4/2/2018
Awesome Customer Service! Veronica helped me.
- Diana G.
A guest of South Point Casino - 4/2/2018
Speedy service
- Donna S.
A guest of Bellagio - 4/2/2018
Extremely thankful for your service
- Carmen L.
A guest of Vail Mountain Ski Resort - 4/2/2018
You guys are GREAT!! Thank you for your service and integrity. I thought I'd never see it again.
- Susan L.
A passenger of United Airlines - 3/30/2018
AMAZING service from InterContinental Miami hotel! Thank you!
- A.R.
A guest of InterContinental Miami - 3/29/2018
Lost my Kindle in Costa Rica. United Airlines found it and returned it to me in Wisconsin! Thank you!!!
- Patricia R.
A passenger of United Airlines - 3/28/2018
Many thanks to the kind person who found my iphone I left in the bathroom in Terminal 7 at LAX. Many thanks to Kathy, who contacted my sister at the phone number we left using "Find my iPhone". And many thanks to whomever is on the other end of Chargerback who shipped my phone out today! I am grateful.
- Jan M.
A passenger of United Airlines - 3/27/2018
Thank you very much. I realized that I left the tablet behind as I reached the airport. I was very upset with myself but your prompt attention turned me around. Much appreciated.
- Peter D.
A guest of Venetian Palazzo Resort and Sands Expo - 3/27/2018
Jimmy was extremely helpful and was a pleasure to work with. Helped though the whole process, thanks again Jimmy.
- Richard L.
A guest of Golden Nugget Las Vegas - 3/27/2018
Hotel staff found my missing glasses and successfully shipped them back to me (in NY!)You guys are amazing!!! Thank you!!!
- Susan T.
A guest of MGM Grand - 3/26/2018
Super!! Thanks for the info and the package
- Sid P.
A passenger of United Airlines - 3/25/2018
Thank you so much for your speedy response and help retreaving my ID.
- Mary M.
A passenger of United Airlines - 3/25/2018
What a quick and efficient service! Thank you for notifying me of my found wallet so quickly and sending it back in the same day! This was truly a stress relieving process :)
- Eleni K.
A passenger of United Airlines - 3/24/2018
Thank you James in Security!
- Steven M.
A guest of Hotel Captain Cook - 3/24/2018
Thanks so much for recovering my item. Extremely efficient service. This is why AC is the best airline in the world. Thanks again.
- Phil R.
A passenger of Air Canada - 3/22/2018
I am thrilled with the speed and efficiency of this service!!! The immediate feedback to the interim updates to the conclusion. Really fantastic.
- Barbara D.
A passenger of Air Canada - 3/22/2018
Thank you for reuniting us with the phone. It's not so much the phone itself, but rather the videos and photos our 10-year old took while he was enjoying his stay at your beautiful hotel. Very kind regards.
- Todd L.
A guest of Treasure Island - 3/22/2018
Thank you so much. You found it and I received it safely! Amazing!!!
- Susan S.
A passenger of United Airlines - 3/21/2018
This was an incredibly efficient process. Thank you very much for getting my kindle back to me.
- Mark H.
A passenger of United Airlines - 3/21/2018
Fantastic Service. Also great service with the staff of United.
- Natasha B.
A passenger of United Airlines - 3/21/2018
Very efficient service!
- Linda H.
A guest of Harrahs Gulf Coast - 3/21/2018
Thank you for returning my cellular telephone lost on my return flight. The telephone was quickly found and returned. Thanks again for great flights.
- Larry B.
A passenger of United Airlines - 3/20/2018
The process to get my lost pants was easy and the employees at the hotel were very helpful.
- Jacob H.
A guest Palms Casino Resort - 3/20/2018
Love this service, very convenient. Thanks again!
- Chris K.
A guest of Venetian Palazzo Resort and Sands Expo - 3/19/2018
Perfect
- Karen L.
A guest of Venetian Palazzo Resort and Sands Expo - 3/17/2018
Fast, supportive, and reliable
- Christian F.
A guest of Six Flags Fiesta Texas - 3/16/2018
Received my items today GREAT!!! THANK YOU!!
- Yolanda M.
A guest of Hilton Pointe Tapatio Cliffs - 3/15/2018
So Easy...
- Todd H.
A guest of Hilton Grand Vacations Club Las Vegas Boulevard Suites - 3/16/2018
My Kindle arrived. Thank you for finding it and returning it to me.
- Richard S.
A passenger of United Airlines - 3/15/2018
Very surprised, I thought I would never see my very important iPad again!Great job and thank you so very very much!
- Rhonda C.
A passenger of United Airlines - 3/14/2018
I appreciate your persistance in finding and returning my IPad. I am very appreciative of your efforts. Thank you.
- Charles P.
A passenger of United Airlines - 3/14/2018
I am extremely pleased with the rapid response that United Airlines gave to my lost I Pad. I had given it up for lost and was planning to purchase a replacement. The speed that United Airlines responded has saved me hundreds of dollars.
- James G.
A passenger of United Airlines - 3/14/2018
Wanted to thank everyone for the very quick return of my lost items.
- JoAnne B.
A guest of Excalibur Hotel and Casino - 3/13/2018
Very satisfied. Your team treated my lost laptop
- Brinn W.
A guest of Hilton Orlando Lake Buena Vista - 3/13/2018
Thanks for yours service
- Nestor B.
A passenger of United Airlines - 3/12/2018
Awesome service! The United representaive was super friendly and helpful!
- Paul E.
A passenger of United Airlines - 3/12/2018
I thank you so very much for all the help that the Mandalay staff helped in getting my phone returned to me. As soon as I was in touch with a person, My phone return happened quickly. On our visit to Las Vegas We were very impressed with the helpfulness with all the people. Other than my phone loss our trip was great. Thank you so much for all your help. Sue Wise
- Sue W.
A guest of Mandalay Bay Delano - 3/12/2018
I was very impressed with the process in which my glasses were quickly located, packaged, and returned. Nicely done!
- Eric S.
A guest of DoubleTree Seattle Airport - 3/12/2018
I am so amazed the process of my Lost and Found Claim. MGM Staff was so helpful and prompt! Thank you, thank you, thank you
- Joann R.
A guest of MGM Grand - 3/8/2018
Received items in a timely manner Thanks
- Kate K.
A guest of Hilton Grand Vacations Parc Soleil - 3/9/2018
Phone back with me...fast...thanks
- Ebenezer D.
A guest of Carnival Cruise Line - 3/9/2018
Super easy process. Thank you for your services provided.
- Michael Y.
A guest of Paris Las Vegas - 3/9/2018
Great return. Thank you.
- K.T.
A passenger of United Airlines - 3/8/2018
This saved my life...my life was on my missing camera, thanks so much for this service
- Kristin T.
A guest of Great Wolf Lodge Pocono Mountains PA - 3/8/2018
WOW. I'm sure I am more excited than most because my item was found. But overall impressed with this system!
- Danielle F.
A guest of Breckenridge Ski Resort - 3/7/2018
Very helpful! Showed genuine concern. Julie in Lost and Found in baggage claim/SFO was outstanding. Thank you!
- Kenton H.
A passenger of United Airlines - 3/7/2018
Thank you, arrived in perfect condition
- William H.
A passenger of Air Canada - 3/7/2018
Thank you so much for finding and getting my phone back to me in record time. I lost it about a year and a half ago and didn't want to go through that again. Hope I can hold on to it from now on but if I loose it again I hope it's at the Mirage. Great job by all involved!
- Michael M.
A guest of Mirage - 3/6/2018
Thank you very much for finding my keys and sending them to me. I really didn't expect to see them again.
- Robert T.
A passenger of United Airlines - 3/6/2018
United did a good job getting my lost Ipad back to me. Thanks.
- Barbara R.
A passenger of United Airlines - 3/6/2018
Please thank the Sandcastle Inn (Pismo Beach) for their excellent and timely service in delivering the item.
- Jim H.
A guest of Sandcastle Inn - 3/5/2018
Thank you so much for being so prompt and finding my item so quickly and getting back to me so fast. It's much appreciated!
- Hannah E.
A guest of Mandalay Bay Delano - 3/4/2018
Thank you
- Marlin P.
A guest of Hilton Grand Vacations Parc Soleil - 3/3/2018
I'm very happy with the quick response! Glad they found my article. Thanks for your assistance!
- Joseph G.
A guest of Hilton Ft Collins - 3/3/2018
Amica was extremely patient and helpful. Great customer service experience.
- Stephanie B.
A guest of Travelers Aid DFW - 3/2/2018
Excellent Customer Service from phoning and having a live person answer after a few rings to completion. It was customer service at its best. Love it.
- Sharman Y.
A guest of Travelers Aid DFW - 3/2/2018
Excellent service by Lucy!
- Joe B.
A guest of Wekopa Resort & Conference Center - 3/2/2018
Thank you for your quick response. I have received my items via mail. Mahalo
- Jesse G.
A guest of Hilton Hawaiian Village - 3/1/2018
Amazing! Dallas lost and found was so friendly and easy to work with. Impressed that my iPad was held onto!!! Thank you!
- Danielle W.
A guest of Travelers Aid DFW - 3/1/2018
Great service
- Paul M.
A passenger of United Airlines - 2/28/2018
Thank you mark for getting my wallet returned. I landed in LA broke and because of you I am able to enjoy they rest of my trip
- Kassie G.
A passenger of United Airlines - 2/27/2018
Super impressed with this. I received a confirmation that my item had been found within 30 minutes, and the item was back in my possession the next day! I never imagined such a quick response time. Thank you!
- Kendall D.
A guest of MGM Grand - 2/27/2018
excellent fast service
- Paul C.
A guest of Beau Rivage Resort and Casino - 2/26/2018
Thank you for overseeing that my purse and all it's contents were delivered to me! So appreciate your professional actions on my behalf.
- Nancy M.
A guest of Silverton Casino & Hotel - 2/25/2018
Thank you very much for your kind help.
- Insuk M.
A passenger of United Airlines - 2/26/2018
Awesome.
- Daria S.
A passenger of United Airlines - 2/25/2018
Thank you. I received my item
- Naeem K.
A guest of Monte Carlo Resort and Casino - 2/25/2018
Thank you all so much! We had an amazing time!
- Wanda B.
A guest of Great Wolf Lodge Concord NC - 2/25/2018
Y'all are awesome, I had my wallet and cash returned after I forgot it in a locker.Thanks so much !
- Alan G.
A guest of Busch Gardens Williamsburg - 2/24/2018
Thank you very much for sending me my things! Favorite pillow!! Favorite hoody!!
- Tyler F.
A guest of Nugget in Sparks Nevada - 2/24/2018
Very timely, easy to fill out the list item report, updates were consistent and you found my IPhone. Very pleased with this service.
- Amy B.
A passenger of United Airlines - 2/24/2018
Ridden United for many years. This recovery and shipping my iPad on same day as lost report just amazing. I'm a loyal customer forever.
- Philip E.
A passenger of United Airlines - 2/23/2018
I cannot tell you how happy I am to have received back my Kindle. This service is excellent and I am so happy you offer it. Please thank the honest person that found it if he/she works for United. I appreciate honestly immensely. Thanks so much.
- Elizabeth M.
A passenger of United Airlines - 2/23/2018
A big thank you to Suzanne and the rest of the staff for doing everything possible to get my son's stuffed animal back to him. You guys are lifesavers.
- Robert A.
A guest of JAY PEAK RESORT INC - 2/23/2018
So grateful to get iPad and contents returned. Thank you
- Mary T.
A passenger of United Airlines - 2/21/2018
Air Canada and it's aircraft cleaning crew are to be thanked for their excellent service. We were reminded to ensure we had all our belongings in our possession
- Gerald F.
A passenger of Air Canada - 2/21/2018
Great service!
- Yassira M.
A guest of Westgate Palace Resort - 2/20/2018
Thanks so much, I didn't even report it missing, technology is awesome.
- Frederick K.
A passenger of United Airlines - 2/20/2018
My thanks to United in Austin for being so well organized for handling lost items.
- Tom S.
A passenger of United Airlines - 2/20/2018
I don't know why it took almost 5 months for my wallet to be recovered (perhaps it was swept under something), but I very much appreciate it being returned to me in better condition than when I lost it, and everything in it was returned, down to the last penny. Thank you so much!!
- Harriett R.
A passenger of United Airlines - 2/20/2018
Carol was pleasant, responsive and just awesome! So happy to have recovered our lost item! Grateful!
- Kristin G.
A guest of Travelers Aid DFW - 2/20/2018
Thank you very much for your very professional and prompt service a credit to your airline, very appreciated.
- Gerard W.
A passenger of United Airlines - 2/19/2018
The service was great. The survey took some time to highlight my selections.
- Charlotte L.
A passenger of United Airlines - 2/19/2018
God Bless MGM Grand and CeeCee for their integrity for finding and returning my ring!!!!!!!!!!
- Carney H.
A guest of MGM Grand - 2/18/2018
great job
- Robert W.
A guest of Royal Caribbean International - 2/19/2018
Thank you so much, I have not believed that I will get my Kindle back.
- Nina F.
A passenger of United Airlines - 2/19/2018
Excellent response to lost and found inquiry. Thanks
- Manuel F.
A passenger of United Airlines - 2/18/2018
Saved me many hours of worry and time! Thanks.
- Joan F.
A passenger of United Airlines - 2/17/2018
The package arrived. Thank you so much!
- Myra M.
A guest of Ocean Oak Resort - 2/16/2018
Wonderful service
- Pablo S.
A guest of Red Rock Casino Resort Spa - 2/16/2018
Thank you!!!!!!!!!!!!!!
- John C.
A guest of Carnival Cruise Line - 2/16/2018
Got the item in the mail Thursday 2/15--Wow what speedy service!!
- Robert L.
A guest of WDW Swan and Dolphin Resort - 2/15/2018
thank you for your assistance in returning my wallet
- Stephen L.
A guest of Travelers Aid DFW - 2/15/2018
My parcel containg my Dell Inspiron laptop arrived in perfect condition... great packagingMany thanks to Sunill for all his help....a great company representative....Many thanks
- Shirley N.
A guest of Travelers Aid DFW - 2/14/2018
Thank you for being honest and returning items I left my room I really appreciate it your hotel is an example of honesty
- Debbie M.
A guest of Harrahs Resort Southern California - 2/13/2018
Incredibly helpful system!
- Sierra H.
A guest of Heavenly - 2/13/2018
Very impressed with your service. I received my lost item today and am very happy!
- Tbp.
A guest of Carnival Cruise Line - 2/13/2018
So happy to have IPad, so many new baby pics
- Nancy C.
A passenger of United Airlines - 2/12/2018
Without question the best most efficient thorough and pleasant airline lost experience I have had on any airline - all the others could follow your lead, congratulations.
- John H.
A passenger of United Airlines - 2/11/2018
Awesome service
- Shanna W.
A guest of Carnival Cruis Line - 2/10/2018
I would like to especially thank Joe in Security for his timely response on handling my request for finding my check book.I so appreciate that he did not waste time in retrieving my goods. as I was a nervous wreck about leaving it in a draw. It arrived back to me yesterday. Thank you much Joe.
- Jamie R.
A guest of Ballys Las Vegas - 2/9/2018
Thank you so very much for the work you put into finding my items. I am so very greatfull to all of you. Sincerely
- Saundra B.
A guest of Carnival Cruise Line - 2/9/2018
Just another reason I will stay at the Golden Nugget next time in Las Vegas. Excellent service and a great hotel
- James F.
A guest of Golden Nugget Las Vegas - 2/8/2018
I am so thrilled to have my phone back! This service has been so comforting and so appreciated! I wish I knew who personally turned in my phone to lost and found. Thank you so very much!
- Nicholas S.
A passenger of United Airlines - 2/6/2018
I wanted to thank Security for being so attentive and efficient on this matter. It is only a blanket, however, has a lot of sentimental value, so, thank you!!
- Margaret S.
A guest of LUXOR Las Vegas - 2/5/2018
I can't thank you enough for finding and sending back my phone to me.
- Wendy O.
A passenger of United Airlines - 2/3/2018
Thank you so much!!! You guys are life savers
- Mark D.
A passenger of United Airlines - 2/3/2018
Thank you so much!! I never thought I would get my purse back, let alone my wallet with everything intact including my cash......I know that in my heart one of your amazing Allegiant employees found my purse and was kind and honest to return my purse with everything inside....there are good people in this world I will always believe that in a wild and crazy place we live.....I truly appreciate your prompt and dedicated service to your customers.... I cannot thank you enough:)
- Laurie H.
A passenger of Allegiant Travel - 2/2/2018
Great service, I real life saver. Thanks,
- Robert M.
A passenger of United Airlines - 2/2/2018
Amazing service!! Very impressed with the use of technology and nimble response. Thank you!
- Sheila R.
A passenger of United Airlines - 2/1/2018
Thank you for your service, this solution works really well. (and of course a good finish which helps)
- Johan D.
A passenger of United Airlines - 1/31/2018
My experience with United lost and found was great! After submitting a lost item report it took less than a day for them to find my item and the text message and email notifications were extremely useful.
- Brittany W.
A passenger of United Airlines - 1/30/2018
A grateful thank you to Nina at University Plaza for finding our missing items so quickly and mailing them immediately.
- Gillian D.
A guest of University Plaza Hotel - 1/29/2018
I really wish I could remember the name of the person that helped me locate my work cell phone when I called in... She was Very Very polite and helpful...she located the item while we were talking and enabled it to be return overnight shipping... THANK YOU!!!
- Steven K.
A guest of Bellagio - 1/29/2018
I so appreciate you guys finding my sons pendant. Even though no monetary value, a great sentimental value. Thanks again.
- Juli K.
A guest of Great Wolf Lodge Mason OH - 1/28/2018
WONDERFUL!! THANK YOU SO MUCH.
- Thomas S.
A passenger of United Airlines - 1/28/2018
I could see your devotion to your duty and the desire to win the trust of your customer by putting your efforts in locating and dispatching the article to the customer. Thank you and may Jesus bless you abundantly with every good thing in your life. Luke
- Lukaratnam D.
A passenger of United Airlines - 1/26/2018
I appreciate you and your service. I received my lost item this afternoon and I cannot tell you how pleased I am... Thanks to you and the person who found it and turned it in...
- Ella M.
A guest of Hilton Los Angeles Universal City - 1/26/2018
Wonderful service and great follow-up !
- Al Q.
A guest of LUXOR Las Vegas - 1/26/2018
Thank you so much for all your help, I'll really appreciate it
- Edna J.
A passenger of United Airlines - 1/26/2018
Thank You A's bag arrived this afternoon safe and sound. Greatly appreciate your prompt and efficient service!
- Diane P.
A passenger of United Airlines - 1/25/2018
Nora was absolutely awesome! She was very patient with me as I was very stressed about leaving my laptop at the airport. She showed exceptional customer service skills and made me feel calm and assured that she would take care of me. I really appreciate it!
- Matthew H.
A guest of Travelers Aid DFW - 1/25/2018
Very pleased at the effort made by United to find my lost headphones and managing to do so. Much appreciated!
- Andrew P.
A passenger of United Airlines - 1/25/2018
Lost and Found Coordinator is helpful and efficient. Thanks for contacting me for the stuff left at the hotel. Appreciate it
- Tiffany Y.
A guest of WDW Swan and Dolphin Resort - 1/23/2018
Thank you very much for your quick response. You have a very efficient staff. I was amazed at the response time. I am spreading the word.
- Sanjeev G.
A passenger of United Airlines - 1/24/2018
Great.... I really appreciate your good work. Thanks again
- Peter L.
A passenger of United Airlines - 1/22/2018
You all are a blessing in disguise. Not only are the stays at South Beach super but the staff and taking care of the customers are fantastic. I never thought that I would see my keys again since I didn.t even know where I had lost them. The lost and found is great and I was notified in less than 24 hours that they had my keys. Thank you thank you thank you
- Ronald J.
A guest of Holiday Inn Club Vacations South Beach Resort - 1/21/2018
Good service. Found item in a couple days, shipped it the day after. Kept me updated on progress via email too.
- Alison B.
A passenger of United Airlines - 1/21/2018
Thank you so much for finding and returing my ipad. I found the service easy to use and appreciated the corresponding updates.
- Patricia P.
A paddenger of Air Canada - 1/19/2018
Very happy with the results
- Patricia P.
A guest of Caesars Atlantic City - 1/19/2018
thank you Cosmo staff for helping me get this back!
- Chris A.
A guest of Cosmopolitan Las Vegas - 1/19/2018
Thanks for finding my wallet and for returning it to me promptly. I appreciate it very much.
- Matt B.
A passenger of United Airlines - 1/18/2018
You all at United are awesome!!! You kept me informed of your search ALL fall
- Mary M.
A passenger of United Airlines - 1/18/2018
This was such an easy and awesome process! So grateful to the security dept for tracking down my daughters wallet and contacting me immediately! SOOOO Grateful!
- Karen B.
A guest of The Signature at MGM Grand - 1/17/2018
great service
- David R.
A passenger of United Airlines - 1/17/2018
Great service - efficient and easy to use
- Carol D.
A passenger of United Airlines - 1/16/2018
I could not believe my lost item was found and mailed to me within one week!! It was a sentimental item that was not easily replaced, so getting it back was awesome!! Great job and thank you!!
- Nanette B.
A passenger of United Airlines - 1/16/2018
Thank you SO much for returning my bag- I'm so grateful!
- Ken H.
A passenger of United Airlines - 1/16/2018
Thank you so much to Debbie at the Nugget for going above and beyond to make sure we get our property back!
- Vicki S.
A guest of the Nugget in Sparks Nevada - 1/16/2018
Thank you very much for tracking me down and returning my lost item in a timely manner.
- Michael U.
A passenger of United Airlines - 1/15/2018
Thank you! I'm happy to use my iphone again!
- Kumiko T.
A guest of Hilton Hawaiian Village - 1/13/2018
I recovere my item, including money. I am very impressed!
- Lina S.
A passenger of United Airlines - 1/11/2018
everything went to smooth. it almost scared me how good it was.
- Pat P.
A guest of Red Rock Casino Resort Spa - 1/11/2018
The security team was amazing! I had left my really expensive pair of prescription glasses in my suite, they were recovered quickly and the security team was on top of it. Gabriel helped me with all of my questions and concerns and made sure I received my glasses in one piece. I really appreciate all the help and friendliness I received from their team.
- Sylvia S.
A guest of Great Wolf Lodge Southern California - 1/11/2018
Thank you so much for being so deligent and finding my items!
- Catalina S.
A passenger of United Airlines - 1/11/2018
Thank you for the timely, courteous service. Very much appreciated
- Tim V.
A guest of Travelers Aid DFW - 1/11/2018
It's quite amazing to get an email from you 4 months after reporting my iPad got lost. It's highly appreciated. This is why I love flying with United. Thank you!
- Tsipi Y.
A passenger of United Airlines - 1/10/2018
I received the items that I left at the Hilton Resort in Sedona. Thank you for you help in this matter
- Frances P.
A guest of Hilton Sedona Resort - 1/10/2018
I am really appreciate the service provided by Carnival Cruise on finding and returning my lost tablet. This is one reason why Carnival is my only Cruise line. Thanks!!
- Ralph T.
A guest of Carnival Cruise Line - 1/10/2018
I did not know this even existed, a United representative contacted me and asked if I left and item on the plane, I said yes and described the item and she sent me a link to report and pay for the shipping, what a great service she provided, i had written my item off after i left it on the plane and planned on never getting it back. She was amazing.
- Lauren S.
A passenger of United Airlines - 1/10/2018
I can never say thank you enough to the people who was honest and trustworthy to return my jewelry. It was a stupid thing on my part, but you guys turned my stupidest into a blessing. I will forever have faith and trust in Six Flags and their employees.
- Skeeter T.
A guest of Six Flags Over Texas - 1/9/2018
Thank you for your professionalism and courtesy! Your staff made my oversight easy to fix!
- Shelley M.
A guest of Hilton Chicago OHare - 1/9/2018
It was found. I got my stuff back. My fauth in humanity has been restored. thank you to all in the return chain.
- Mike O.
A passenger of United Airlines - 1/8/2018
You have no idea how much that bee means to my daughter. Thank you SO MUCH!
- Elizabeth M.
A guest of Great Wolf Lodge Wisconsin Dells - 1/8/2018
I am very impressed that you contacted me about the items left in our room! Thank you for the outstanding service!
- Joan G.
A guest of Sandcastle Inn - 1/6/2018
Thank you from the bottom of my heart!
- Robert T.
A guest of Carnival Cruise Line - 1/6/2018
Amazing! Thank you!!!
- Alice W.
A passenger of United Airlines - 1/6/2018
I don't know if you are part of Sun Country Airlines or an independent contractor, but whoever you are should be in charge of organizing and running the government. My experience with you was perfect. Filing the report was simple, feedback was timley and you found my item. It seems like every step of the way had been carefully thought out to insure a positive experience for the customer. Thanks
- Richard A.
A passenger of Sun Country Airlines - 1/5/2018
United airline did excellent job for lost and found. We left my bags containing two laptop on the flight after we arrived at airport, we are very anxious and sad, and is not sure if we can get it back. Wendy at lost and found from IAD called me, we are very happy with united airline's service. We appreciate their work, Thank you, United airline !!
- Dawen B.
A passenger of United Airlines - 1/5/2018
I am very happy that you found my iPad!!
- Christiani S.
A passenger of United Airlines - 1/4/2018
Very efficient program.
- Donald J.
A passenger of United Airlines - 1/4/2018
Great Job!
- Charles M.
A passenger of United Airlines - 1/4/2018
The process was very fast. Thank you
- Jose M.
A guest of Caesars Palace - 1/3/2018
Fabulous service instead of spending time at the counter I processed the claim and it was imediialey proceeded. The noticifacation was prompt and the return was flawless thru usps. They texted me every step of the wayand I received my intact wallet asap. Thanks so much I will highly recommend your service to any one who inquires you are awesome
- Tris S.
A passenger of United Airlines - 1/3/2018
Great and fast service!
- Krishia H.
A guest of The Signature at MGM Grand Security L and F - 1/3/2018
Thank you so much for returning my laptop!
- LeeAnn S.
A passenger of United Airlines - 1/3/2018
Thank you for having a business in place to return items, "Left Behind." This is my son's fleece and he will be very happy to have it back!
- Joan M.
A guest of Paris Las Vegas - 1/2/2018
Thanks for very good and the prompt response
- David K.
A passenger of United Airlines - 1/2/2018
Thank you for finally getting my clothes on the way to me. Happy New Year and see you again soon.
- Alicia T.
A guest of Harrahs Cherokee - 2/2/2018
Awesome service
- Siddhesh K.
A passenger of United Airlines - 1/2/2018
This was an easy way to get my box back. Thanks
- Kimberly C.
A guest of Holiday Inn Club Vacations at Orange Lake Resort - 1/2/2018
A great service!
- Glen W.
A passenger of United Airlines - 1/2/2018
Thank you for making this process easy.
- Bobbi M.
A passenger of United Airlines - 12/27/2017
Thank you so much for the attention you gave to my loss!
- Sally S.
A passenger of United Airlines - 12/29/2017
I am so grateful that my item was recovered and is now back in my possession. Thank you
- Glennda M.
A passenger of United Airlines - 12/29/2017
Very well done! From the first person I spoke with to Nora, who called me once my items were found, the staff there handled things very well. The email forms were simple and easy to use. I left my laptop and iPad at security at 4:30 on 12/21 and by 2:00 on 12/22 they were being Fed Ex'd back to me. Painless and easy. Thank you!
- James O.
A guest of Travelers Aid DFW - 12/29/2017
Many thanks to those involved in finding my bag with 2 very important books to me.
- Bonnie S.
A passenger of United Airlines - 12/29/2017
Absolutely phenomenal support. Thank you very much for all your help
- Patricia H.
A guest of Travelers Aid DFW - 12/29/2017
I left my kindle in hotel on bed when we checked out. We emailed the hotel the next day when i realized i had left it. They reaponded right away. The kindle was found right where i had left it it was send to me I received it 3 days later. I honestly didnt think I would have gotten it back. I want to thank you all so much. This vacation and stay at you hotel was such an amazing vacation I hope to come back one day.
- Sandi D.
A guest of The Grand Hotel at the Grand Canyon - 12/29/2017
Got my wallet back safe and sound . thank you
- Karen C.
A passenger of United Airlines - 12/28/2017
Marco at Westgate was AMAZING! He helped me through my drama ALL THE WAY!!! Thank you so much
- Odette J.
A guest of Westgate Resort and Casino Lost and Found Dept. - 12/29/2017
fast and efficient, I'm very satisfied
- Linda K.
A guest of Hilton Grand Vacations Club The Elara - 12/28/2017
Item arrived promptly, 2 days before original estimate. Very pleased to get item back.
- Myron J.
A guest of Caesars Palace - 12/28/2017
After 3 months finally I got back my iPad. Thanks Micole thak you helped me to identify my iPad.
- George W.
A passenger of United Airlines - 12/28/2017
Grateful to united for finding our package at busy time of year. Many thanks
- Jody A.
A passenger of United Airlines - 12/28/2017
This is the first time I've left a luggage in the airplane. United Airlines' Staff were very proffessional and comforting in handling my situation. They even filled out the lost report for me. They knew how important it was to get my item back as soon as possible cause it is my breathing machine (BiPAP Machine). Thank you very much United Airlines. You guys rock.
- Andy A.
A passenger of United Airlines - 12/29/2017
System worked great.
- Royce R.
A guest of Excalibur Hotel and Casino - 12/29/2017
awesome! I can't believe I got my phone back! thank you!
- Jennifer J.
A passenger of United Airlines - 12/29/2017
Thank you for quick response and economical freight return costs.
- Stanley J.
A guest of Hilton Vancouver - 12/21/2017
I am impressed!
- Tucker H.
A guest of Carnival Cruise Line - 12/21/2017
hadn't realized I left my Kindle on board. Thank you for notifying me that I had. What great customer service!
- David W.
A passenger of United Airlines - 12/20/2017
I had all but given up but United didn't so 4 months later they found it. Kudos to Melissa for all her help
- Diana R.
A passenger of United Airlines - 12/19/2017
I was impressed first that you found and are returning my ipad but extra impressed with Kalid at the lost and founnd desk. He was helpful, polite, professional and cheerful. Thank you, and Merry Christmas to all
- Lorraine A.
A passenger of Air Canada - 12/19/2017
dear ladies and sirs we want to say so much thank you to you for refinding our money. We were so happy when we got it back at the airport . We wish you all a very good christmas and a happy new year . Thanks for all you have done for us . We will never forget it . I hope my english is not so bad so you can unterstand what i mean. With the best wishes to you
- Klaus M.
A happy Chargerback user - 12/19/2017
very good and fasrt service. Thank You
- Don S.
A guest of Silver Sevens Hotel and Casino - 12/18/2017
Thank you so much for staying in touch with me and following through. You're amazing!
- Joshua S.
A passenger of United Airlines - 12/18/2017
Service was great.
- Neva F.
A guest of Ramada Topeka Downtown Hotel and Convention Center - 12/18/2017
Excellent! Fast service with good result! Thanks!
- Alice C.
A guest of Harrahs Resort Southern California - 12/18/2017
This was one of the most amazing examples of customer service that I have ever seen. The fact that my Kindle was found and returned within 10 days is outstanding. GREAT Customer Service United.
- Joe L.
A passenger of United Airlines - 12/16/2017
James at Housekeeping was very helpful!
- Pat K.
A guest of Tropicana Evansville - 12/15/2017
Thank you very much for finding my item for United Airlines for recovering it so quickly.
- Robert D.
A passenger of United Airlines - 12/12/2017
Excellent response especially from the staff at MCI who tracked me down in the frist place - well done
- Graham A.
A passenger of United Airlines - 12/12/2017
Your team did a great job in finding my Kindle and getting it back to me in record time. Great communications as well. Very satisfied customer.
- Stephen D.
A passenger of United Airlines - 12/13/2017
Thank you so much for your prompt return of my forgotten item.
- Sandee W.
A guest of Hilton Los Angeles Universal City - 12/15/2017
Thank you to the dolphin especially Jose and the girl I last spoke to who really seem to care after other people did not
- Paula S.
A guest of WDW Swan and Dolphin Resort - 12/13/2017
Excellent response time and service.
- Sherry K.
A guest of Royal Caribbean International - 12/13/2017
I really happy that I found my laptop and thank you to United Airline and Chargerback!!
- Hanna K.
A passenger of United Airlines - 12/15/2017
Thank you for your assistance.
- Joan A.
A guest of WDW Swan and Dolphin Resort - 12/11/2017
I was surprised they found it. Thank you very much.
- Howard T.
A passenger of Air Canada - 12/9/2017
Thank you ever so very very much !!!!
- Erin M.
A guest of Hilton Myrtle Beach - 12/9/2017
Just want to THANK YOU very much. It's nice toknow that there are some honest and nice people around. Again I thank you.
- Jim F.
A passenger of United Airlines - 12/9/2017
I am one happy cutomers and will recommend United Airlines to everyone I know. I am so happy to hae my iPad back becauses of all the personal information that I did n ot want strangers to get hold of. Thank you so much for finding it right away. I knew where I left it and called as soon as I gt home that night. It was a small iPad and I had thought it was down in the bottom of the pocket under the magazine, safety card, etc Again you have made my Christmas. Thank you again. Warmest regards - Happy Holidays!
- Marie H.
A passenger of United Airlines - 12/8/2017
Easy to use lost and found. Would be nice to ship small items at no charge for your Diamond members!
- Fred D.
A guest of Harrahs Cherokee Valley Resort - 12/7/2017
RC was very helpful in helping me find my lost items. The staff was patience and informative.
- Carine B.
A guest of Royal Caribbean International - 12/6/2017
I truly never thought I would see this iPad again. Thanks Chargerback!!!
- Dennis B.
A passenger of United Airlines - 12/6/2017
It was less than 12 hours to receive news that my lost item was turned in and sent on its way to me. Great job.
- Barbara D.
A passenger of United Airlines - 12/5/2017
Truly appreciate this service. Wasn't sure where I lost my tab. Hotel/Airport/Ship so I was totally surprised when I received email anout my lost tablet from Carnival. Thank you so much.
- Donna H.
A passenger of Carnival Cruise Line - 12/5/2017
Thank you! Thank you! Thank you!! Miracle workers!!! I so appreciate your help!!! Best wishes,
- Shelley S.
A passenger of Air Canada - 12/5/2017
You guys are AWESOME! I didnt even call when I realized it was missing - I just figured it was gone forever. What a great surprise that you reached out to me! Thanks so much.
- Suzanne B.
A passenger of American Airlines - 12/4/2017
Thank you so much for your amazing follow through! My clothes arrived and I'm so grateful!
- Patricia P.
A guest of Red Lion Port Angeles - 12/2/2017
Thanks for the good service
- Cassandra H.
A guest of Portland Marriott City Center - 12/3/2017
You guys did a great job. It was quick and reasonable. THANKS!
- Kathleen C.
A guest of Monte Carlo Resort and Casino - 12/3/2017
I called Jeremy this morning, and he was very responsive to my left behind item. I had the paperwork within 2 mins and when I immediately filled out the paperwork, I received a response that my item was shipped. Way to go Jeremy - thank you for excellent customer service
- Mary B.
A guest of Hilton Grand Vacations Tuscany - 12/4/2017
Thank you so muchLost and found dept for the return of keys and propertyHope you all have a great Christmas Thank you !
- Frank J.
A guest of MGM Grand - 12/4/2017
Excellent service - thankyou
- Eleanor C.
A guest of Moana Surfrider A Westin Resort and Spa - 12/1/2017
Excellent service. Thorough and prompt delivery of my lost articles.
- Deborah S.
A passenger of United Airlines - 12/1/2017
Excellent, Superb service
- Pall P.
A passenger of United Airlines - 12/1/2017
Quick easy awsome
- Wendy B.
A passenger of United Airlines - 11/30/2017
Came earlier than expected date , I Really Like
- Enisha S.
A guest of Charlotte Douglas International Airport - 11/29/2017
I am so happy that you were able to locate my iPod and earbuds...it has music on it that is irreplaceable and which I cherish...and for returning it to me so quickly !! Thank you, thank you, thank you ! May your kindness be returned threefold ! Merry Christmas to you all...you folks are the BEST !! Cheers,
- Grace B.
A passenger of Air Canada - 11/29/2017
I so appreciate getting my kindle back
- Sue B.
A passenger of United Airlines - 11/26/2017
I received today the forgotten head phones and the iPod . I'm extremely grateful for your excellent job in finding them and returning them to me in record time!!
- Enrique W.
A passenger of United Airlines - 11/24/2017
Thanks so much for returning my ipad. It was very important to me and an unexpected surprise to ever get it back. Kudos United!!!
- Rosemary H.
A passenger of United Airlines - 11/25/2017
Great Job of returning my item..Thank you
- Meldon L.
A guest of Mirage - 11/21/2017
Great customer service from United!
- John W.
A passenger of United Airlines - 11/20/2017
Amazing! More Info for hotel guests in the front end would be helpful. I didn't know my hotels Partner ID and so it was confusing on how to get the report started. Maybe rename field to Property Search or something like that. Once report was filed dream process.
- Thandi C.
A guest of Portland Marriott City Center - 11/19/2017
Today I'll return the replacement NOOK I purchased thinking I'd never get back the one I lost. You just saved me 200$ and I have my favorite tablet ever!! United is the best. Thank you so much!!
- Emily A.
A passenger of United Airlines - 11/18/2017
Thank you Harris lost and found for such a quick and easy return of my forgotten jewelry last weekend.
- LeeAnn E.
A guest of Harrahs Gulf Coast - 11/17/2017
Many thanks for finding my camera and getting it back to me so quickly! I honestly thought that I would never see it again - and I am so grateful to have it back! THANK YOU!
- Gordon T.
A passenger of United Airlines - 11/16/2017
I am eternally grateful that you were able to find my coat and that you will ship it to me.
- Barbara S.
A passenger of United Airlines - 11/15/2017
Thank you so much for finding and returning my wallet. I am impressed by your service. Wishing you the best.
- Jeong H.
A passenger of United Airlines - 11/15/2017
On a personal note, it was one of those moments when your faith is restored by such honesty ... Your Bellagio team deserves a heartfelt thank you, Fondly,
- Heidi W.
A guest of Bellagio - 11/14/2017
Left my lap top at the airport in Chicago, never thought I would get it back. Received and email the next day. Paid shipping and arrived 2 days later. Thank You!
- Frank J.
A passenger of United Airlines - 11/13/2017
response and speedy reaction time to my situation was fantastic. job well done.
- James M.
A guest of Harrahs Cherokee Resort - 11/11/2017
I received my IPad. Wow what a good service. Thanks
- Guy D.
A guest of Mandalay Bay Delano Lost and Found Dept - 11/12/2017
I thought I had left my nook on the plane. Wasn't sure I would get back and was sure it would be a hassle. This a great surprise and easy to use.
- Kathy P.
A passenger of United Airlines - 11/12/2017
Wow. Just wow!
- Steven K.
A guest of SLS Las Vegas W Las vegass - 11/10/2017
Cedrick was very helpful and called me back in a short matter of time. Wonderful service!
- Elvia Q.
A guest of Four Seasons Hotel Las Vegas - 11/10/2017
Thanks to you and the United Airlines staff for a quick recovery of my phone.
- Michael S.
A passenger of United Airlines - 11/9/2017
You guys are great. Thank you for prompt attention
- Debi B.
A passenger of United Airlines - 11/8/2017
Excellent service
- Lynda B.
A guest of Hilton Orlando Lake Buena Vista - 11/7/2017
FABULOUS SERVICE!!!!!!!!!!!
- Nicki H.
A guestn of the Andrew Hotel - 11/8/2017
Very well handled and so professional! Very pleased with the Elara and Hilton! I'll be back! Thanks so much!
- Andrew D.
A guest of Hilton Grand Vacations Club The Elara - 11/7/2017
My lost item has been returned to me. Thank you for your excellent service.
- Gary L.
A guest of Dollywood DreamMore Resort - 11/7/2017
Wow! Thank you for helping me recover my prescription sunglasses, so easy to use the online form.
- Beth S.
A guest of PLanet Hollywood Las vegas - 11/6/2017
Received keys, thank you so very much for your concern and excellent service. The gentleman I spoke with was exceptional showing concern and taking all my information over the phone, followed through immediately when the keys were found.
- Karen N.
A guest of Atlantis Casino Resort Spa - 11/6/2017
Received phone! Thank you! Thank you!
- Brenda M.
A guest of The Madison Washington DC A Hilton Hotel - 11/3/2017
Love it! Very convenient and efficient!
- Sandy C.
A guest of Tarvelers Aid DFW - 11/4/2017
Lee was very helpful when I called about my left behind purse. He let me know it was found and packed it for shipping as soon as possible. Thank you
- Lisa B.
A guest of Hilton Grand Vacations Club Las Vegas Boulevard Suites - 11/4/2017
I never thought, in a million years I would see my ipad again. With little to almost no info besides a black carry case and it being a Samsung, you guys were able to find my ipad and get it back to me. Simply amazing! Thank you so much!!!!!!!
- Patsy S.
A passenger of American Airlines - 11/5/2017
Thank you so very much. I had initially thought the message was coming from SFO which was my final destination but when I realized it was Charlottee, NC, I changed thd option and have just paid $42.00 to have it shipped to me.
Thank you for all the effort in tracking, finding and making options available to me to reunite me with my property.
Please thank all those involved in the process for me and reassure them that I am very humbled by their good work and will endeavor to as it were "pass on" their kindness in a similar fashion for the rest of my life.
Thank you
Ever so grateful
- James K.
A passenger of American Airlines - 11/5/2017
Chris went out of his way to ensure that my credit card was returned to me quickly, thanks very much for the great service!
- Steve Y.
A guest of Red Rock Casino Resort Spa - 11/2/2017
Thanks for the amazing service.
- Charles B.
A passenger of United Airlines - 10/30/2017
best service I have seen since I started working at United 31 years ago. Only if all dept. could be as great. Thank you all...
- Richard D.
A passenger of United Airlines - 10/30/2017
Excelent attention. Very well managed the issue and solution.
- Claudio G.
A guest of Travelers Aid DFW - 10/30/2017
My phone has arrived. Many thanks!
- Burnett T.
A guest of Holiday Inn Express San Luis Obispo - 10/28/2017
I really appreciate this service. The process was easy and communications very helpful
- Sarah H.
A passenger of United Airlines - 10/28/2017
Many thanks for getting my phone back to me within a week! Excellent service provided and very appreciated.
- Carol H.
A passenger of United Airlines - 10/26/2017
Thank you so much. I really didn't think you could do it!! You have made me very happy. What a great Airline!!!!
- Anna B.
A passenger of United Airlines - 10/24/2017
Thank you so much for your continued efforts in locating my phone at the Houston Airport. I am very grateful!!
- Kelli G.
A passenger of United Airlines - 10/24/2017
User-friendly claim process.
- John S.
A guest of Moana Surfrider A Westin Resort and Spa - 10/24/2017
Hello, The lady that handled this call was unbelievable. Excellent service, polite and detailed. You are lucky!! If I owned a business, will hire her no questions asked. Please pass this note to her. It's nice to know people as kind as you still exist
- Hazem S.
A guest of Travelers Aid DFW - 10/23/2017
Thank you for this wonderful program for reuniting items with United Customers!
Bless you all,
- Ken B.
A passenger of United Airlines - 10/23/2017
I received my camera and camcorder this weekend and I thank God for you for finding and returning these items to me. Thank you so very much from the bottom of my heart. I had nightmares and heart aches from losing the cameras these past 2 weeks and having it back to me is a big relief as I had used these cameras in numerous family memories in the past. I was able to use it again yesterday to capture my family memories and I Thank you so very much for returning it back to me.
God bless you now and always.
- Aileen C.
A passenger of Carnival Cruise Lines - 10/22/2017
you don't know how relieved I am and cannot thank you guys enough. I had never flown before so this was quite an ordeal for me and I have to say that American Airlines, even though I lost my wallet was an amazing experience and I will use you guys again. Great people and great flights, Thank you again!!!!
- Donald F.
A passenger of American Airlines - 10/22/2017
Dear lost and found I want to thank you wholeheartedly for the return of my I6S smart phone I had almost given up hope. Not only did I get my phone back but I got my pictures of my first cruise. It was the most amazing voyage and I will most definitely turn to Carnival again next cruise. Thank you, Thank you, Thank you,
- Joe M.
A guest of Carnival Cruise Lines - 10/21/2017
Thank you for finding and returning my lost item. I had the best time at embassy suites
- Lisa T.
A guest of Embassy Suites Orlando Airport - 10/21/2017
Outstanding ! did not believe the article I left on the plane would be returned. Thank you for the excellent customer service.
- Jeffrey F.
A passenger of United Airlines - 10/16/2017
Doing happy dance' cannot thank you enough
- Lori W.
A guest of Flamingo Las Vegas - 10/16/2017
Lost and found proactively found my items and service was fantastic!
- Jeffrey H.
A guest of WDW Swan and Dolphin Resort - 10/13/2017
Thank you so much for the prompt service!
- Sherry H.
A passenger of Allegiant Travel - 10/12/2017
Thank you so much for your excellent recovery system. My husband's lost articles (leather jacket and prescription glasses) were received within only a few days. We are so grateful for your promptness and efficient service.
- Ginette C.
A guest of the Linq Hotel - 10/13/2017
Thank you so much for finding my wallet! I'm so glad everything was still in it and there's been no charges from my card. You guys are the best. Thank you for everything.
- Meagan K.
A guest of Holiday Inn Club Vacations at Orange Lake Resort - 10/13/2017
awesome job great service thank you so much.
- Kurt G.
A guest of Circus Circus Reno - 10/11/2017
thank you for looking and retrieving my Kindle
- Barbara G.
A guest of Carnival Cruise Line - 10/10/2017
This notification service is great. Most grateful to the individual who turned in my bag and the hotel staff. Thank you!
- Joan M.
A guest of Holiday Inn & Suites I44 - 10/6/2017
Very efficient and quick service. Really appreciated the rapid response, skill, and honesty in finding and returning my lost item. Thank you!
- Matthew B.
A passenger of United Airlines - 10/4/2017
Irene and everyone at DFW are a blessing! Honest and courteous!! Thank you all very much!!
- Anthony D.
A guest of Travelers Aid DFW - 10/4/2017
excellent service , I would recommend this hotel to all of friends and family. GREAT SERVICE!
- Veronica B.
A guest of Bellagio - 10/4/2017
Your service is amazing, thank you for your professionalism
- Rudah S.
A guest of Bellagio - 10/3/2017
Thank you! Perfect service and I'm thrilled not to have to spend $200 to buy a new Kindle!
- Hansen T.
A passenger of United Airlines - 10/3/2017
Amazing service! My item was left at the hotel for three weeks before I noticed. I submitted my case and my emailed the next day about the retrieval of my item!
- Mia R.
A guest of Hilton Grand Vacations Club The Elara - 10/2/2017
Great, quick and honest service! Thanks!!
- Tamara E.
A guest of Holiday Inn Club Vacations at Desert Club Resort - 9/30/2017
I was impressed and gratified by the excellent work done by Cheryl of the Security staff and the entire Lost and Found team. Great work heading off what could have been an utter personal disaster.
- Steve B.
A guest of Harrahs Las Vegas - 10/1/2017
The lost and found people were awesome. Lost my wallet in the casino which was very stressful. They helped locate and get it back. I spoke with Evon, Martha and Betty. Please let them know they were tremendous... very kind, caring and timely.
- Mark J.
A guest of MGM Grand - 10/1/2017
I cannot thank you enough!! You guys are Awesome!! THANK YOU!!
- Kathy C.
A passenger of American Airlines - 10/2/2017
Received my lost phone. Agent who helped was very nice and efficient
- Vickie K.
A passenger of United Airlines - 9/30/2017
Vicki did an amazing job of gracious customer service!!!!
- Gayle B.
A guest of Four Seasons - 9/29/2017
So thankful that you found my robe! Honestly, I didn't think I would hear back from your hotel. So very thankful right now!
- Drenda D.
A guest of Embassy Suites Franklin - 9/29/2017
Very satisfied with the service.
- Nandigam G.
A guest of Travelers Aid DFW - 9/29/2017
Thank you SO much! Very happy with your incredible System and so happy to have my kindle back!
- Christine B.
A passenger of American Airlines - 9/28/2017
I want to thank United Airlines for not only finding my Kindle that I left on the plane, but actually searching for its owner (me). I am grateful for this and appreciate your efforts. Thank you ever so much!
- Laura D.
A passenger of United Airlines - 9/26/2017
Its a fantastic experience. I really appreciate your assistance. I personally thank Nicole Jerez for putting costumer first! Thank you!
- Moses R.
A passenger of Sun Country Airlines - 9/25/2017
Thank You very much, the package arrived before we even arrived at home, your office has gone above and beyond in helping with this and we truly appreciate you.
- Sandy A.
A guest of Mandalay Bay Delano - 9/25/2017
I received the swimsuit that I forgot at your hotel today! Many thank! You are such a nice organized and friendly hotel. I'll stay there again in the future.
- Jennifer C.
A guest of PARC 55 SAN FRANCISCO a Hilton Hotel - 9/23/2017
Great service of lost and found, I never thought my cell phone would be found and returned not in million years, thank you.
- Maria R.
A guest of Six Flags Great America - 9/21/2017
Can't believe how quickly y'all were able to locate my Kindle. Though I admit I had to have one of the representatives assist me in filing my report. I am older a a bit challenged by computers and such. Your representative was very kind and quickly resolved my issues. Thank you for having such a nice able person on staff. Again I look forward to getting my kindle back and finishing my book. Lol.
- Melody J.
A passenger of United Airlines - 9/22/2017
PERFECT. I left a couple things in the seat back on my last flight of a busy day. When looking for a number to call I found the electronic lost and found form. I filled it out with all the information I could remember. I received a personal phone call in less than an hour notifying me the items were found. An email followed as well. I decided to have them shipped and they were promptly sent and arrived in three day. That is why i must say that the process was PERFECT. Thank you United and thanks to an excellent staff.
- Paul B.
A passenger of United Airlines - 9/20/2017
You guys are awesome! Keep up the great work! Thank you so much.
- Vasanth K.
A guest of Travelers Aid DFW - 9/20/2017
I want to thank everyone for finding my husbands glasses
- Iva J.
A guest of Sunset Station - 9/19/2017
Very easy to understand and fill out
- Craig B.
A guest of Travelers Aid DFW - 9/18/2017
Thank you for the fast service
- Christine M.
A guest of Bluewater Realty - 9/14/2017
This was the best part of my United trip this time - thanks for being there!
- David A.
A passenger of United Airlines - 9/13/2017
Thank you for providing us with a quick and efficient way of retrieving our property.
- Angela S.
A guest of Holiday Inn Club Vacations Galveston Seaside Resort - 9/13/2017
Thank you for finding my lost article and for keeping me informed throughout the process
- Dean M.
A passenger of United Airlines - 9/12/2017
Thanks for continuing to look for my item. Your service was awesome!
- Julie B.
A passenger of Sun Country Airlines - 9/11/2017
Marvelous service
- Michael A.
A guest of Hilton Portland - 9/10/2017
Fantastic fast service
- Marie M.
A guest of Mirage - 9/7/2017
Your service is awesome, I got my phone back and I'm so happy about it, it is so good to know that there's still good people in this world.
- Zyanya C.
A guest of Carowinds - 9/9/2017
Great, speedy, wonderful service.
- Candi L.
A passenger of United Airlines - 9/5/2017
Gail was an amazing help to me when I forgot my passports at the Venetian. She was extremely competent and professional, during a time when I was very stressed. I am grateful for all her attention to detail and hard work.
- Julia S.
A guest of Venetian Palazzo Resort and Sands Expo - 9/5/2017
Since our plane had problems, and we had to board another plane, somehow I misplaced my passport book. Never thought I'd see it again.Thank you so much for finding and returning it to me.
- Oleana S.
A passenger of United Airlines - 9/5/2017
Thank you, thank you, thank you!!!! I am so very grateful to have the chance to recover my phone. I really can't thank you enough.
- Glenda G.
A passenger of American Airlines - 9/4/2017
Thank you for finding my son's retainer!! You saved us a lot of money to replace it!
- Maureen S.
A guest of Embassy Suites Murfreesboro - 9/2/2017
Thank you! Very grateful for your rapid response and quick ship!
- Sue I.
A passenger of United Airlines - 9/2/2017
American Airlines! Thanks a million times over for finding my I pad and for letting me know! I had been worried sick! You ARE the best and I truly appreciate it! I have already filled out the info snd have paid for the return! You are on my calendar for my next flight! That's what I call service! Well done, AA.
With much gratitude,
- Sylvia C.
A passenger of American Airlines - 9/2/2017
Thank you so much to all at American Airlines for all our efforts in recovering my iPhone (same day, in fact, with hours).Another reason I fly AA.
- Cathie L.
A passenger of American Airlines - 9/2/2017
Very impressed with the ease of getting this done
- Paula K.
A guest of Spinnaker Resorts Hilton Head - 9/1/2017
This service is fast, convenient and easy to use!
- Diara T.
A guest of Circus Circus Las Vegas - 8/31/2017
Quick and amazing service.
- Aditya N.
A passenger of United Airlines - 8/30/2017
Thank you so much for taking care of my computer which was taken from my checked luggage. It had my house and car keys in the suitcase along with my computer. I was so happy it was returned packed properly and is working! I would have had to pay $475 to replace the key to my Mercedes had it slipped out of my computer bag. Thank YOU!!!
- Pierre L.
A passenger of American Airlines - 8/30/2017
I am so pleased with this service as well as the Paris Hotel staff for returning my items!! Thank you so much!
- Elizabeth E.
A guest of Paris Las Vegas - 8/27/2017
Received my item today - 3 days after my flight Great service and thanks for carefully wrapping my e-reader.
- Jim W.
A passenger of United Airlines - 8/25/2017
Both Rex and Doug at the Four Seasons Hotel in San Francisco were professional, friendly and helpful regarding my lost items. I am grateful for their ability to help me resolve how to retrieve my lost items. Thank you very much.
- Loren P.
A guest of Four Seasons Hotel - 8/25/2017
Carol and Maureen were absolute gems. And Nora running all over the place to get this laptop back to me! I cannot thank everyone enough!!!
- Elizabeth L.
A traveler of Travelers Aid DFW - 8/25/2017
Thank you so much for finding my items and making an easy way to have it sent back to me!
- Lisa S.
A guest of Hilton Portland - 8/23/2017
Donald at DFW airport provided outstanding and efficient asssistance. My lost purse arrived at my home the next day after speaking with him. Many thanks!!
- Mary R.
A traveler of Travelers Aid DFW - 8/23/2017
Thank you so much, I received my straightener, it was completely stress free process.
- Kathleen M.
A guest of Sheraton Cavalier Saskatoon - 8/23/2017
Thanks in locating my item. It was relatively easy to file a claim, and the regular email updates were reassuring that the item if found, would be returned.
- Daria W.
A traveler of Charlotte Douglas International Airport - 8/23/2017
COULND'T BE HAPPIER ALL MY STUFF WAS FOUND AND RETURNED!!
- Dorreen D.
A passenger of United Airlines - 8/22/2017
Thank you very much for you help in getting my glasses back to me - I appreciate all the help I got from the customer service.
- Jenny J.
A guest of Sheraton Princess Kaiulani Hotel - 8/20/2017
I never thought I would see this package again, but thanks to the staff at Caesers Atlantic city. We got our things back Thanks.
- Donald K.
A guest of Caesars Atlantic City - 8/21/2017
Took a while for Whiskey Pete's to locate item, but shipment was fast and secure. Thanks sooooo much!!!
- Rodger S.
A guest of Whiskey Petes - 8/17/2017
I think your system is great. Will give a better informed feed back whan i get my charger. THANKS!!
- AbuBakr M.
A guest of Excalibur Hotel and Casino - 8/17/2017
We just want to say a great big 'Thank you' to you staff, my purse was left on the plane with all my personal items to include credit cards etc. And after being conducted the purse was returned with all my things still inside! Thank you all souch!!! God bless you everyone!
- Kent & Christine.
passengers of Allegiant Travel - 8/18/2017
I'm so happy to find my belonging and to have your great service thanks a lot and God bless America
- Magdi H.
A passenger of United Airlines - 8/17/2017
Thank you so much for your quick respond and sending my Ipad to me.I want to express my appreciation to your cleaning staff that turned my Ipad into the lost and found. It's great to know that you have trust worthy personal working for your hotel. Than you again.
- Linda M.
A guest of Harrahs Las Vegas - 18/16/2017
We are impressed with your lost and found process. From the security officer we talked with to the Guest Services staff, it is obvious that you have a well documented process and very conscientious personnel. we lost a pair of glasses and our SUV fob and you r text found them both. Well done and many thanks from two happy visitors who will be back!
- Cynthia and Alan.
guests of Carowinds - 8/17/2017
Excellent service! Thank you for returning my fav swimsuit! :)
- Pam P.
A guest of New York New York - 8/16/2017
I spoke to Ruby I believe... she was working Tuesday am. She was excellent and extremely helpful!!
- Stephanie T.
A guest of Travelers Aid DFW - 8/16/2017
Thank you so much, for your honesty and service
- Abril A.
A guest of Six Flags Over Texas - 8/14/2017
DFW lost and found did an excellent job. They went above and beyond anything I expected. They were professional and efficient. The agents I spoke to on a Sunday 8/13 were awesome!
- Kathryn C.
A guest of Travelers Aid DFW - 8/14/2017
Rceived my items today. Thanks for tracking them down and returning them.
- Emily D.
A guest of Holiday Inn Express and the Eastonian Banquet - 8/12/2017
A note to thank you very much for persisting with the search and ultimate delivery of the ipad. We are very grateful, as is our grandson, as he was quite devastated at it's loss. We really thought after such a long time that another passenger must have taken it. We appreciate your help and concern. Regards Andrew
- Andrew D.
A passenger of United Airlines - 8/10/2017
Left my phone at Great Wolf Lodge. The process of getting it returned back to me was easy,cheap, and fast.
- Rachel P.
A guest of Great Wolf Lodge Mason OH - 8/11/2017
Thank you to the staff member that turned my cell phone in to the lost and found you saved me from having to buy a new phone and losing all my photos and information. I would like to also say thank you to security who was so nice and helpful in trying to help me find it on Sunday the 7th when I lost it, Duci you are great it was such a pleasure to speak to you and again thank you for shipping my phone out my phone the same morning I am a greatful customer thank you again.
- Barbara P.
A guest of Viejas Casino & Resort - 8/9/2017
Super, thanks!
- Virginia J.
A guest of DoubleTree Resort by Hilton Myrtle Beach Oceanfront - 8/8/2017
Excellent service! Response was quick and easy
- Vicki W.
A guest of DoubleTree Suites by Hilton Austin - 8/7/2017
So awesome of your hotel to do this. We travel extensively and it's the not the first time we have forgotten something but it is the first time a hotel reached out to return it. Speaks volumes. I appreciate it greatly. We visit Vegas several times a year and it most definitely adds another "star" to your hotel. Thank you.
- Susan K.
A guest of Cosmopolitan of Las Vegas - 8/7/2017
Thanks so much, words could never express what you did for us. Those dolls means the whole world to our grand baby, again a BIG THANK YOU!!!
- Roberto H.
A guest of Westgate Lakes Resort Orlando - 8/5/2017
Your service is impeccable. You were fantastic in time of need. Thanks again.
- Jimmy B.
A guest of Don CeSar Hotel - 8/5/2017
Very helpful! Lost item and managed to get it shipped back on the same day. I called the hotel I stayed at to make sure this site worked, and it did!
- John M.
A guest of Circus Circus Las Vegas - 8/4/2017
Embassy Suites in St. Charles, MO kept my tablet safe and promptly shipped it to me upon payment of postage. Chargerback was similarly great in facilitating the return. Thank you
- Brendan A.
A guest of Embassy Suites Saint Charles - 8/4/2017
My ex husband and his 2 brothers fly or have flown for Continental and United. Their 2 brothers are supervisors in freight and baggage. They all told me I'd probably never see my iPad again. I have renewed faith in humanity again. Thank you sooo much for your professional standards that obviously are high. My whole life is on that iPad! When I got home today from visiting my daughter and family, it was on my porch. I can't thank you enough.
- Linda S.
A passenger of United Airlines - 8/3/2017
A very professional operation.
- Jean S.
A guest of Four Seasons - 8/3/2017
Thanks for sending left behind possession--another reason to love the YMCA of the Rockies
- Patty S.
A guest of YMCA of the Rockies Estes Park Center - 8/3/2017
Thank you so much. A recovery my wallet, with everything inside, and in sort period of time.
- Domingas V.
A passenger of United Airlines - 8/1/2017
Excellent Service, ThankYou!!!!!! Saved Me Alot Of Money
- Jenny C.
A guest of Carowinds - 8/1/2017
Thank you so much for finding my I-pad I left on the plane! I was extremely happy! I also appreciated the fact that United let me know so many different ways, i.e. Email, phone, text to ensure I got the good news. Obviously United staff are very honest too! What a marvelous airline! Thank so so much!
- Debra P.
A passenger of United Airlines - 7/31/2017
I was very impressed at the Swan's quick response and timely shipping of my items. When I lost an item at a different hotel for a different conference, I had to call them and it took a very long time for me to get my items and to track down WHERE they actually were within the hotel. Very impressive!
- Jennifer P.
A guest of WDW Swan and Dolphin Resort - 8/1/2017
Great service! Very thankful for this process and for the outstanding hotel staff. Thank you!!
- Ben P.
A guest of Hilton Rosemont - 7/29/2017
Great service
- Christina H.
A guest of Harrahs Las Vegas - 7/31/2017
Cant tell you how much I appreciate the effort to return my comptuer. Remarkable.
- Ralph B.
A passenger of United Airlines - 7/31/2017
The person I talked to in United Lost and Found on July 26th, was very helpful. I needed to call her a couple of times and she was efficient and took care of the problem. I am sorry I did not get her name.
- Joyce F.
A passenger of United Airlines - 7/27/2017
Great service! I left my IPad behind last Sunday morning and called the lost and found when I realized that I left my iPad. They found it right away and mailed it to me. I got my iPad and earbuds today. (Wednesday). Thanks!
- M. C.
A guest of South Point Casino - 7/27/2017
Great service - someone answered right away and took the time to find my wallet AND call me back when they did. Awesome service! Thank you for giving my jet lagged error a happy ending.
- Anne W.
A passenger of United Airlines - 7/25/2017
Great service super quick
- Kishorkumar.
A guest of Caesars Palace - 7/25/2017
Very impressed that after more than 4 months you have found my iPad - have a lot of pictures etc. that I thought were gone forever. Thank you so much for the continued looking for it-I really appreciate it-thanks so much.
- Susan T.
A passenger of United Airlines - 7/25/2017
Excellent. Fantastic work. Thank you.
- Brian C.
A passenger of United Airlines - 7/25/2017
Thank you so very much for taking time to get my phone in the mail back to me. It has pics of my grandchildren and contacts that I don't have recorded elsewhere.Thank you!!!!!!!!!!!!!!
- Joel H.
A passenger of United Airlines - 7/4/2017
Impressively efficient service..
- Emel B.
A passenger of United Airlines - 7/24/2017
Thank You So Much for returning my iPad that I left. I appreciate all of your help.
- Geena W.
A guest of Doubletree Galveston - 7/24/2017
Thank you lost and found department! Your response to my lost articles was quick and very professional! Thank you
- Lucy H.
A guest of Flamingo Las Vegas - 7/20/2017
Thank you!!! I greatly appreciate your help. Just wondering when the check would get here for the cash?
- Lianne C.
A guest of Red Rock Casino Resort Spa - 7/24/2017
I ate dinner at the BLT bar and left my VISA. I am so impressed with the bartenders placing my card in the lost
- Laura F.
A guest of Ballys Las Vegas - 7/23/2017
This was a great service. I liked the updates that you were still looking. Might be good to emphasize why it can take up to 30 days to find the item. Shipping was handled very expeditiously and my article was returned in great condition.
- Pixey M.
A passenger of United Airlines - 7/22/2017
Thank you, thank you, thank you. My Ipad was found and returned within a week. I really never thought that was possible. Thanks to some very honest people.
- Sarah G.
A passenger of United Airlines - 7/22/2017
Thank you, have felt supported throughout entire ordeal.
- Rhod P.
A guest of Six Flasg Great America - 7/20/2017
By far Ballys has been the best place we've stayed at. Your customer service is over the top. The employees made us feel at home. Definitely staying there next time we are able to go!
- Merlyn P.
A guest of Ballys Las Vegas - 7/17/2017
Received today, quite promptly. Thank you very much.
- Alfred M.
A guest of Palms Casino Resort - 7/17/2017
I am very happy forthe service you gave me.Irecived the sweater Thank you
- Norma S.
A guest of LUXOR Las Vegas - 7/15/2017
Very effective service - thanks!
- Ivana H.
A guest of Holiday Inn Club Vacations Holiday Hills Resort - 7/14/2017
I thought my laptop would never be found and returned. But it's now on it's way home to me!! Great service. Delighted! Thank you
- Daniel C.
A passenger of United Airlines - 7/14/2017
Debbie, in the Ascuaga Nugget Lost and Found Dept, was extremely courteous and very helpful. I commend her customer service.
- John W.
A guest of Nugget in Sparks Nevada - 7/14/2017
Thank you soooo muchfor your effort to find my iPad! !You save my life. Thank you again!
- Alice K.
A passenger of United Airlines - 7/13/2017
Outstanding service! Thank you so much.
- Adam G.
A guest of Hotel Nikko San Francisco - 7/11/2017
Great, easy to use service.
- Wayne S.
A passenger of United Airlines - 7/11/2017
GREAT professional, same day service. Thank you!!!
- Bettie S.
A guest of Flamingo Las Vegas - 7/7/2017
Just wanted to say thank you for finding and returning my favorite suit jacket. I didn't think I'd ever see it again was so happy to be wrong.
- Glenn H.
A passenger of United Airlines - 7/7/2017
Very fast and professional service. Haven't received item yet but was mailed next day after reporting the lost item
- Mike W.
A guest of Venetian Palazzo Resort and Sands Expo - 7/6/2017
Feeling top of the world when you were able to locate my lost camera. Highly appreciated all the help and effort you guys put. Thank you thank you very much.. I am happy with this service from United Airlines.. kudos
- Sandeep C.
A passenger of United Airlines - 7/6/2017
Thank you so very much. Your follow up and customer service was excellent throughout this process. Very much appreciated. Regards, Kelly
- Kelly K.
A passenger of United Airlines - 7/6/2017
Very thankful for your prompt attention to find and send my cellular!
- Susana M.
A passenger of United Airlines - 7/5/2017
This site has been wonderful! DreamMore was able to locate our lost item and they shipped it out to us. I have a very happy son! First time using chargeback and I found it very helpful. Thank you!
- Melanie J.
A guest of Dollywood DreamMore Resort - 7/2/2017
Great service I got my belongings returned in 2 days!
- Dawn E.
A guest of Brown Palace Hotel and Spa and Holiday Inn Express Complex - 6/30/2017
I couldn't believe how quickly your lost and found got back to me! I received an email the very next day saying they found my Kindle. I was so relieved. Great job United!!!
- Patricia B.
A passenger of United Airlines - 6/30/2017
This is my favorite airline and I have been use for years. In my last trip to Amsterdam I forgot my ipod in the plane with personal information. Thank you to your excellent service, I got my device back. This confirm why you guys are the best for me. Please receive my gratitude and admiration for your company.
- Ancizar B.
A passenger of United Airlines - 6/30/2017
A perfect way for the consumer to connect with United Airlines and track the lost item. The app could not have been easier!
- Jeanne P.
A passenger of United Airlines - 6/29/2017
Amazing service!
- Deborah H.
A passenger of United Airlines - 6/29/2017
Thanks for securing and sending my lost item in such a timely manner!
- Pat K.
A guest of Great Wolf Lodge Grapevine TX - 6/27/2017
Service beyond expectation, simply top. thank you very much!!
- Luc A.
A passenger of United Airlines - 6/28/2017
This process was awesome! Thank you for your promptness! Blessings!
- Patricia G.
A guest of Anabella Hotel - 6/27/2017
I got the phone thank you. You did a really good job and I appreciate it
- Freeman Y.
A guest of Rio All Suite Hotel and Casino - 6/27/2017
Being my 1st time with this process, the attendant was very courteous and patient with me in explaining the instructions and process of assuring me all was well and he had everything in his possession. He assured me that the pkg would go out Tuesday and I will have before the week was out. It calmed my nerves down quite a bit. Thanks.
- Georgia W.
A guest of Holiday Inn Club Vacations Fox River Resort - 6/26/2017
Was completely satisfied with the fast service. Thanks very much,
- Robert S.
A guest of South Point Casino - 6/25/2017
Super fast service! Many thanks for finding and sending my item!
- Jack N.
A passenger of United Airlines - 6/24/2017
Excellent work and honesty by united airlines! I am so impressed and my faith in humanity a little restored at this wonderful act of honesty and kindness!
- Andrew K.
A passenger of United Airlines - 6/23/2017
I have received my iPad. Thank you for the prompt return of my lost item.
- Delores W.
A guest of Harrahs Cherokee Resort - 6/23/2017
Thank you for the quick service and the goodies inside.
- Ross P.
A guest of Silver Legacy Resort Casino - 6/22/2017
Thank you for returning my Apple Power cord Dan. It is very much appreciated!
- Tim H.
A guest of Sands Regency - 6/22/2017
Thank you Thank you United Air Lines and Chargerback!!! I was amazed that the item was found, that it was found quickly, and that the item was shipped and arrived home from Europe before I did. It was wonderful customer service and I'm so grateful to have my item back. I admit I thought it was a long shot, but my expectations were proven incorrect.
- Nancy B.
A passenger of United Airlines - 6/21/2017
Fantastic service from start to finish and I can't believe I got my kindle returned to me one week after reporting it left at Newark Airport. Fantastic service. Much appreciated. Thanks
- Margaret K.
A passenger of United Airlines - 6/21/2017
I was so surprised that my electronic tablet was found and returned, and not stolen. Your database matching was terrific, and it worked with no trouble on your quick return. Thank you, Thank you!
- Harold B.
A passenger of United Airlines - 6/19/2017
Thank you for locating and sending my iPad. I was thrilled when it showed up today.
- Lauren C.
A guest of MGM Grand - 6/19/2017
Absolutly Awsome thankyou so much very professional and quick carnt thankyou enough
- Rowan N.
A passenger of United Airlines - 6/19/2017
Received my belt, Thank you
- Jim L.
A guest of Wynn Las Vegas - 6/19/2017
I recieved everything that I left behind very fast. Thanks for all youre help!!!!
- Hiram M.
A guest of Club de Soleil 2 - 6/19/2017
I cannot believe my Kindle was found and shipped back to me! Thank you for your wonderful customer service!!
- Carrie C.
A passenger of United Airlines - 6/18/2017
Thank you!!!!!!! My daughter misplaced her purse at Kings Island. It contained a cell phone, some medication and cash. I thought for sure it was a gone-er. I filed the report thinking that we would never see her items again. And here it is! Everything in tact! Even the small amount of cash. Thank you so much! I am very impressed with your system and it makes me feel safer about going to your park. You are fantastic. Thanks again!!!!!
- Rebecca M.
A guest of Kings Island - 6/16/2017
Thank you for retrieving and returning the articles from the safe at the Paramount Hotel so quickly. Very much appreciated.
- Connie C.
A Portland Paramount Hotel - 6/16/2017
Elvira was a Godsend. I was so thankful she was willing and happy to look in our room. We recently bought with Tahiti Village timeshare and we were so glad we did. This just confirmed it.
- Deborah C.
A guest of Tahiti Village - 6/15/2017
I would like to thank all involved in the timely manner of recovery of my item and it being returned to me.!
- Carolyn C.
A guest of Hershey Park - 6/14/2017
All of you have saved my sanityThx to everyone involved
- Patrick M.
A guest of Venetian Palazzo Resort and Sands Expo - 6/11/2017
Muy buena atención
- Isaac M.
A guest of Pelican Hill Resort - 6/11/2017
Thank you so much for locating my necklace. It was an heirloom from my mother, who passed in March. I will always be in your debt.
- Kathy T.
A guest of Mandalay Bay Delano - 6/11/2017
I got my item back fast. I am very impressed with the service.
- Josephine S.
A passenger of United Airlines - 6/7/2017
Thank you! A young man has his medical card back. The money was still in the wallet.
- Jane B.
A guest of Cedar Point - 6/3/2017
Excellent service from start to finish many many thnks
- Heather B.
A passenger of United Airlines - 5/31/2017
Great quick returns!!
- Dwayne S.
A guest of Great Wolf Lodge Mason OH - 5/25/2017
Thank you UNITED!!! You returned a mini iPad to my 14year old. As you can imagine he was thrilled!! Teens, iPads bought with birthday money, sooooo excited!!!
- Letticia A.
A passenger of United Airlines - 5/21/2017
Very pleased that our item was found and thank the representative for making the effort to call rather than leaving it to another department. My daughter is ecstatic!
- Patricia B.
A passenger of American Airlines - 5/21/2017
Thank you so much for your prompt attention to this matter. Finding my phone has saved me so much hassle and also money.
- Lois K.
A passenger of United Airlines - 5/20/2017
I thank American Airlines for there quick response that they found my iPad and is sending it right out to me. Thanks again!!!
- Mark H.
A passenger of American Airlines - 5/20/2017
FANTASTIC service. Wish I could give a reward to the crew. THANKS
- Ken F.
A passenger of American Airlines - 5/15/2017
Thank you so much for your immediate response for my claim.
- Salud Z.
A passenger of United Airlines - 5/11/2017
Thank you so much for your assistance. Your courtesy and service was outstanding. See you all on our next visit when our daughter returns to Emory this fall.
- Cleora T.
A guest of Emory Conference Center Hotel - 5/11/2017
What a wonderful surprise! Never felt with such a quick response! Love it. So efficient!!!
- Michele K.
A passenger of United Airlines - 5/9/2017
Thank you very much. Appreciate the great service. I will definitely refer and tell my family, friends and co workers my experience at your hotel and the assistance you all provide for my lost/found item
- Iris U.
A guest of Lost and Found Venetian Palazzo Resort and Sands Expo - 5/8/2017
Received everything in good condition and very quickly, thank you !
- Jim H.
A guest of Downtown Grand Las Vegas - 5/5/2017
Thank you for everything.I just got my clothing's. I was so happy. And my three items was kept goodness.Thank you so much. I appreciate your support.
- Junko F.
A guest of Sheraton Princess Kaiulani Hotel - 5/6/2017
Thank you for quickly returning my husband's Cpap charger cord. We are most grateful!
- Patti P.
A guest of Hilton Hawaiian Village - 5/5/2017
Your Services Are Awsome! Thank You For Returning My Prescription Glasses!!
- Lisa C.
A guest of Holiday Inn Club Vacations at Desert Club Resort - 5/4/2017
Very amazed by the how quickly you processed the request! Couldn't have asked for it to have been any better! Thank you!
- Salvador I.
A guest of Great Wolf Lodge Grand Mound WA
Special thanks to the United staff for the retrieval of my IPAD! Thankful that once it was found, It was forward to me. Daughter gave it to me for Christmas which made it extra special.
- Ruth C.
A passenger of United Airlines
Thank you so much American Airlines and your entire team for contacting me about my missing tablet. I am so impressed that you took the time to look me up and contact me I could shout it from the roof tops considering all the bad publicity that has plagued the Airlines later. Kudos to American Airlines for going above and beyond for getting my lost item to me which I was able to claim this morning in Philadelphia. Now I am home in Las Vegas thanks to a great flight. Thank you very much.
- Joan M.
A passenger of American Airlines
A huge thank you to the United crew and chargeback for getting my laptop back to me after I left it on the plane to Greenville SC! You made me extremely happy!
- Christina O.
A passenger of United Airlines
I thought I'd never see my bracelet again but it was found and sent back! Thanks!
- Saira H.
A guest of Palmer House Hilton
Wow! So easy to have my lost item returned! Could not be happier!
- Tawnya V.
A guest of Venetian Palazzo Resort and Sands Expo
well done. Thanks for your system, follow on, and ability to track the lost or LOB item tracking. The personal contact sytem was not the best. In effect it was not even there. Yet you found my stuff. Well done and thanks.
- Juan L.
A passenger of United Airlines
Amazing that I can get my phone back. And people were really helpful and thought how to help me get my phone again and track it. Thank you!!!!
- Lars V.
A passenger of United Airlines
Awesome website to get lost or left behind items really easy to use happy with this website, thank you
- Kevin.
A guest of Harrahs Resort Southern California
Thank you so much for getting my wife's birthday present back to me, that I forgot in the safe, The best for you and all your team at the Westin Resort.
- Luis A.
A guest of Westin Kaanapali Ocean Resort Villas
Thanks a million times over for the quick return of my camera that I left on an international flight. It could not have turned out better.
- Janet J.
A passenger of American Airlines
Really surprised by how simple and efficient this was; really pleased to get my device shipped so quickly.
- Matthew T.
A passenger of United Airlines
Nice to have online site to file lost claim...and better yet, that they located my prescription glasses left behind in my room and are shipping.
- Teri B.
A guest of Bellagio
Excellent and efficient job at tracking my things down that I left in my room. Great customer service.
- Darla S.
A guest of Bellagio
What an amazing system. I would have bet my iPad was gone forever. United, you are the best !!
- Charles C.
A passenger of United Airlines
Absolutely overwhelmed with gratitude at your service - wow!
- Raymond R.
A passenger of American Airlines
I was amazed that the articles were turned in to begin with and that I got a quick response saying they were located and would be on their way after I sent in the postage. I did, and the package arrived promptly today. April 10th. Thank you so very much. It is nice to know that there are still honest and efficient people who care about doing the right thing. Thank you to everyone involved at Westgate, I so appreciate receiving my lost items.
- Mary R.
A guest of Westgate Resort and Casino
I was completely satisfied and thrilled that you were able to return my lost iPad Air to me! You guys rock!!
- Anne M.
A passenger of United Airlines
Thanks to Chargerback and the Seattle Airport Hilton for the speedy return of my lost and found favorite scarf. It was greatly appreciated!
- Mary T.
A guest of Hilton Seattle Airport and Conference Center
I am completely impressed and grateful that United has been so persistent and successful in locating and returning my iPhone. I had imagined it was a really needle in the haystack situation and yet you did it. Thank you.
- Dennis H.
A passenger of United Airlines
I am very impressed and pleased at the prompt and friendly service. Thank you very much.
- Catherine L.
A passenger of United Airlines
AMAZING! thank you for going above and beyond to help us!
- Angel R.
A guest of Great Wolf Lodge Grapevine TX
soooo happy the you retrieved my wedding ring!
- Leslie H.
A passenger of American Airlines
Thank you, it was unbelievable how fast my tem was returned. I am really satisfied with your service. Thanks again.
- Cesar O.
A guest of Monte Carlo Resort and Casino
You guys are awesome! Thank you!
- Kathleen R.
A guest of Hilton Grand Vacations Club at The Flamingo
Wow. You are all angels! The Norfolk security and American Airlines baggage representatives were so kind to me. A woman named Marlene (I think she is at Norfolk) gave me great peace and explained that it may take a day or so for wallet to show up. Every single employee at American Airlines was KIND and empathetic and thank you for finding my Husband's wallet. God bless each person that dealt with a frantic wife. Thank you so very much.
- Katy B.
A passenger of American Airlines
I have received my phone that I lost in United Aircraft. I can not express my appreciation enough, thank you and thank you again for such prompt/considerate/active supports...!
- Lee Y.
A passenger of United Airlines
An excellent experience retrieving my jacket after I left it behind in my hotel room! I am so greatful to the staff at the Hilton Hawaiian Village!
- Michele N.
A guest of Hilton Hawaiian Village
Excellent service item was located very quickly multiple options for me to retrieve my item . Follow on the option I chose very timely I am very impressed with this service. Many Thanks!!
- Pamela W.
A passenger of American Airlines
Wow. What an easy to use process...and my item (eye glasses) was found quickly!
- Todd L.
A guest of Harrahs Resort Atlantic City
WOW! You guys are FAST! You found and shipped my lost item in record time. GREAT JOB! AND TY... :)
- Mary K.
A passenger of United Airlines
Thank you so much for helping locate and return my Nook. I was very surprised that I would end up receiving it back! Thank you to everyone involved with helping! It is such a great feeling to know I will be getting it back and honestly just as importantly to know we have such kind people who are among us every day! Sincerest appreciation!!
- Janet G.
A passenger of American Airlines
I was devastated as I thought my lap top computer had been stolen at the hotel. I am a college professor, and I have a significant amount of course work and my own writing on my lap top, and it was very stressful to think that I would never see that again. Imagine my surprise and immense relief with I saw your email informing me that my lap top had been found on the plane!!! I was dancing in the halls at work! You have no idea how much this kindness and honesty affected my life! I only wish I had the name of the person who found my computer and turned it in! She/he is my hero! And it was so easy to pay to have it sent back to me! I am deeply impressed with this service!Easy to use, to track, and it made a huge difference to me! Thank you so much!
- Sandra D.
A passenger of American Airlines
Great experience. Very professional. More hotels should use this service.
- Steve K.
A guest of The Ballantyne Hotel
I am more than pleased with your lost and found service. My lost item around arrived in the mail yesterday, the same day I arrived home from my vacation. I figured I'd never see it again. Thank you, thank you, thank you!
- Carole C.
A passenger of American Airlines
Amazing!!!! Thank you for finding the sweatshirt and contacting me!
- Kristen R.
A guest of SpringHill Suites Atlanta Airport Gateway
Thank you very much. You were so efficient and helpful.
- Carlos M.
A guest of Venetian Palazzo Resort and Sands Expo
Thank you very much for your excellent service!
- Letitia M.
A passenger of American Airlines
My wallet was found within 2 days and I had it shipped to my house and received another 2 days later. Thank you!!
- Lindsay W.
A passenger of United Airlines
Excellent service! THANK YOU! I appreciate the extremely fast response!
- Joann C.
A passenger of Sun Country Airlines
I'm so thrilled that you found my wallet! Thank you to everyone involved!
- Verena J.
A guest of the Cosmopolitan of Las Vegas
Fantastic job by crew and Newark airport United staff in finding, securing and getting my iPad back to me. Thanks so much. It's why I fly United.
- Chuck A.
A passenger of United Airlines
Simply amazed and appreciative!!!! Left a very expensive set of headphones on the plane and it was found intact and returned to us safely. Can't say thank you enough. Still some good people and companies out there. American Airlines and Chargerback is a 5/5!!!
- Roland L.
A passenger of American Airlines
Thank you so much for sending my daughters favorite cup back!
- Debbie D.
A guest of Holiday Inn Express and Suites Geneva
Great job found, contacted and shipped by afternoon
- Susan C.
A passenger of American Airlines
Many, many thanks. We are very appreciative.
- Jimmy C.
A passenger of American Airlines
Thank you for the quick action. If not then I would've purchased another one for $200. Glad I flew AA.
- Raymond B.
A passenger of American Airlines
This service is INCREDIBLE! I lost an $800 dental appliance, and they found it after 2 weeks of it being lost, and they mailed it back to me! I am so grateful for this service!
- Bettina D.
A guest of Embassy Suites Murfreesboro
Great service. Thanks to Daydra (spelling?) and the rest of the lost and found team for so quickly locating and returning my wife's coat.
- Gerald F.
A passenger of American Airlines
I was thrilled with the promptness and courtesy in retrieving my forgotten item in the hotel. I applaud The Venetian for taking care of this problem so easily for me.
- Joe M.
A guest of Venetian Palazzo Resort and Sands Expo
I am SO impressed with the efficiency of your service and so hugely delighted to be getting my hat back. I bought it in a market in Goa, India - so it has travelled very far already and i was so sad that it might have been lost. Well done everyone for reuntiing me with it. A million thank yous.
- Henrietta J.
A guest of Beaver Creek Resort
You are the best! You did a great job beyond expectation! Thank you!
- Rachel R.
A passenger of United Airlines
Excellent communication and service. Forgotten item arrived quickly and well packaged. Thank you!
- Kenneth W.
A guest of The Palms Hotel and Spa
Thanks so much for finding my lost wallet and all the communication. I really appreciate your prompt action shipping my wallet.
- Laura M.
A passenger of American Airlines
Total awesome! So appreciative of the staff on phone, those who clean plane and found my iPad. United is my carrier of choice .... and that will never change. The iPad had pics of my parents which not sure I could replace. To the team at United - thank you!!!!
- Janice B.
A passenger of United Airlines
I was so very pleased that TI has thought through the lost and found process. It was easy to use, I was provided with the information I needed, and speaking with Jennifer was a most pleasant experience. Great mix of technology and excellent customer service!
- Bruce P.
A guest of Treasure Island
I want to thank all the staff of castaway. They found my daughter's ring They were professional. I received the ring yesterday. Thank you so much
- Claudia S.
A guest of Cedar Point
lost my Kindle and American found it. great customer service!
- Mike L.
A passenger of American Airlines
I was very impressed by this service. I got regular updates after submitting the claim, and customer service was excellent when my item was located. This definitely made my day, thanks very much!!!
- Simon Y.
A passenger of United Airlines
Thank you! Your communication and process to recover a lost item was excellent. I am very grateful.
- Christopher B.
A passenger of United Airlines
I wasn't sure where I lost my glasses so to get an email stating they were found was great. And you tracked me down. Thank you
- Lisa S.
A guest of Planet Hollywood Las Vegas
Great process - super thorough and quick! 'chargerback.com' found my lost important items within hours of submitting a request!!!
- Penny S.
A guest of Harrahs and Harveys Lake Tahoe
Excellent service! I received my jacket yesterday which is within 3 days. Please convey my appreciation to your staff especially the cleaning staff who returned my jacket. I will also plan to make my comments on TripAdvisor
- Bonny L.
A guest of Planet Hollywood Las Vegas
This was the greatest thing I have ever done. Amazing Service guys. Honestly. A life saver.
- Michael C.
A guest of MGM National Harbor
Thank you for your service! We lost a bag during the checkout process. It contained our children's bedtime stuffed animals. Your service is priceless!
- Shelbie D.
A guest of Great Wolf Lodge Pocono Mountains PA
I am so delighted with this service - over the moon in fact!!!!Thank you so so much, I couldn't ask for more. I will recommend it to everyone I know. My iPad travelled the world New York and back again. Thanks again :)
- Alison H.
A passenger of United Airlines
Thank you so much for mailing my pillow back to me!! I love staying at The Downtown Grand, so this was just a good ending to a wonderful trip.
- Kathy L.
A guest of Downtown Grand Las Vegas
Very impressed with the speed and honesty of those who cleaned the plane and found my lost items. Well done!
- Thomas W.
A passenger of United Airlines
What I thought was lost forever will be returned to me. What a great software program!! I am so pleased thank you.
- Margaret K.
A guest of Embassy Suites Loveland
Thank you so much for finding and the integrity of even the cash there; not stolen. You exceeded my expectations in assisting me. Thank you
- Susan B.
A passenger of American Airlines
I am so greatful for your service in the recover of my lost wallet, thank you so much.
- John C.
A passenger of United Airlines
You guys are really amazing I lost my phone in six flags last time Then you guys help me to find it And this time I lose my wallet in casino or hotel you guys still can find it Thank you you guys so much
- Samantha H.
A guest of Rio All Suite Hotel and Casino
I can't thank you enough for your prompt customer service. You are the best!!
- Sharon L.
A guest of Atlantis Casino Resort Spa
Fantastic service! I was very impressed with Wynn and the wonderful, helpful Staff and the Chargeback services.
- Carol D.
A guest of Wynn Las Vegas
Excellent service. While I didn't have much hope about getting the iPad back, the united and Frankfurt lost and found teams found the iPad in a very expeditious manner. The website to log the lost item was simple and so was the subsequent interactions with the team and payments. Thanks very much !!
- Ramanathan K.
A passenger of United Airlines
Thank you for your simple and efficient system for retrieving lost items! The communication and speed is most appreciated!! Thank you!
- Joyce Z.
A passenger of United Airlines
I received my lost items in tact today! Nothing broken or stolen and for that I am grateful for people who value honesty and integrity!! I thank you from the bottom of my heart and you pulled through to deliver my precious items back to me!! Gratitude!
- Kali H.
A passenger of United Airlines
Thank you for a fantastic service. My phone made it from Vegas to Ireland!!!! I got my precious messages from my recently deceased dad back. I can't tell you how much that means. I can't recommend you guys highly enough. Everywhere should have a chargerback!!!
- Helen W.
A guest of Bellagio
Thank you very much!I was very happy to see that someone had found it.You guys are the best!
- James B.
A passenger of United Airlines
Amazing fast service! I greatky appreciate you guys locating and shipping me my dress it means the world to me.
- Desaray S.
A guest of Westgate Resort and Casino
Thank you so much. I thought that this was gone forever. I will be coming back to the Rio. Hats off.
- Michael H.
A guest of Rio All Suite Hotel and Casino
I'm very impressed that you found and have shipped my Kindle. I just assumed it was gone. Thanks.
- David E.
A passenger of American Airlines
This is a structured yet simple process to assist in the recovery of items left or in hotel rooms or lost on the premises. The hotel staff was very helpful in assisting us with the recovery of the forgotten items. The Chargerback website is intuitive and easy to use. Although we would certainly prefer not to use them again, I'm sure this wasn't the last time something gets left behind!
- Kelly D.
A guest of Embassy Suites Grapevine
Great lost and found service. So improved from past experiences. Go United!!!!
- Kathryn K.
A passenger of United Airlines
Absolutely the best recovery system i have ever delt with Two thumbs up
- Michele O.
A guest of Six Flags Over Texas
Thank you so much for finding my lost article. I really had no hope of getting it back. I am really grateful for your service, which was much more efficient than I have ever experienced with airlines.
- William B.
A passenger of United Airlines
David in Dallas Lost and Found was extraordinarily patient and explanatory to my wife, who had arrived in Chile, and myself, who remained at home in Sacramento. I connected with him, as well, and had the same beyond expectations experience. Both my wife and I are grateful to him. Please place my comments into his personnel folder. Thank you
- Angelica and Don
American Airlines passenger and family member
Got my lost item back! Your system worked great for me - easy to use and the reply from Hilton was prompt. Thank you!
- Marilyn A.
A guest of Hilton Ft. Collins
Thank you so much for the excellent service. I lost my Kindle Monday, and it was back in my hands Thursday. So happy to see it!
- Nancy H.
A passenger of United Airlines
I am very satisfied with the service that was given to me after I left my iPad on one of the planes during my recent trip. I received it back in a timely manner and without any issues. Thank you very much for United's efforts and policies to ensure the return of items lost.
- Judy L.
A passenger of United Airlines
You all are amazing - 5 minutes from submission to solution. Truly exceptional service. Cannot thank you enough!
- Michael L.
A passenger of United Airlines
This is my first smart phone and I have only had it a few months. I had little hope that it would be found. Thank you, thank you so much for the services you offer.
- Lori F.
A guest of Hershey Park
Your service was very helpful caring and efficient... A real Class Act.
- Donna F.
A guest of Millennium Biltmore Hotel Los Angeles
My item was located within a few hours of my report and I received it in 2 business days. The whole process was simple worked wonderfully.
- Mike S.
A passenger of United Airlines
I was skeptic at first since I had never heard of such a service but I'm a believer now. I appreciate the very fast recovery and shipment of my items. I'm so happy I don't have to spend hundreds of dollars in replacing my forgotten items. Thank Sheraton Grand management and chargerback.com!
- Diego L.
A guest of Sheraton Grand
I am SOOOOO thankful that you found my surface pro....you have truly made our day, week, month, and year. God Bless, Kim
- Kim S.
A passenger of American Airlines
Ya'll are awesome!! Thanks so much!
- Karen M.
A passenger of Colorado Mountain Express
Absolutely outstanding service. I resigned myself to the loss of my Kindle. You found it and are sending it back to me. Thanks very much.
- John B.
A passenger of United Airlines
United airlines is more than I could have hoped for. THANK YOU so much.
- Margaret B.
A passenger of United Airlines
You guys are absolutely awesome. Thank you so much guys you saved 5 years of my work by finding my computer.
- Stephan M.
A passenger of United Airlines
Thank you for your honesty and for this great service. It is so commendable, and appreciated. THANK YOU.
- Susan C.
A guest of WDW Swan and Dolphin Resort
Great service easy to use, Much needed service.
- Ken L.
A guest of Embassy Suites NW Arkansas
Quick, efficient, excellent service.
- Paul C.
A passenger of United Airlines
My suitcase arrived in perfect condition at 12:30 today, and I cannot say enough about how great this service is. The ladies in charge of housekeeping at Spinnaker Resorts were friendly, efficient, patient in explaining the process, and made me feel like a valued customer rather than some thoughtless forgetful person who made them go to a lot of trouble. They did a fine job making our unit clean and tidy, and they did a fantastic job of recovering my belongings and sending them to me. Highest praise!
- Louise B.
A guest of Spinnaker Resorts Hilton Head
WOW, What GREAT service! I just received my lost Cell Phone in the mail, Thanks to your superb system. I really appreciate the super service. Thanks again.
- Jeff A.
A guest of Carowinds
This is the best lost and found that I have ever experienced. Thank you
- Steve B.
A guest of Great Wolf Lodge Southern California
I wanted to write you because I am still in shock about your finding my kindle and returning it to me - 3 years after I left it on a flight.
I had received the kindle as a gift from my then-boyfriend (now husband) for Christmas and accidentally left it on a flight to Frankfurt in 2011. I filed a lost item report at the time, and well, didn't expect to ever hear back. After years and years of travel (I've logged over 1,000,000 air miles over the last 30 years), I have NEVER once had an airline return something that I left behind.
The email today from United shocked me (I honestly thought it could be a scam and sent it to some airlines friends who confirmed it was legitimate) - and I was even more surprised when I called the Chargerback number and got through right away to you. Thank you so much for renewing my faith in airline service - I shared my story today with the former CEO of Continental Airlines and he was surprised and impressed by all of this. I will continue to share this story (as I started below on facebook today) for a long, long time.
- Nell L.
A passenger of United Airlines
I just wanted to send a quick note to say thanks for your help and guidance, the Lost & Found system at Jay Peak works! I was there for a March Break ski trip with my family a few weeks ago and left my Oakley prescription glasses in the gym one morning and didn't realize until late that evening that I didn't have them. I very skeptically filled out the online form and figured they were gone and I wouldn't see them again... was I wrong! I just received them back today in perfect condition.
I'll be sure to add this to the list of reasons why everyone should go to Jay skiing! Have a great rest of the season, I'll be back again next year for March Break.
- Rich P.
A guest of Jay Peak Resort
This is the first time in over 15 years of flying with United that I have left something on the plane. I am very impressed with this program and I am deeply appreciative of the honesty of United employees for turning in our lost item. Thank You.
- Donald P.
A passenger of United Airlines